651 to 675 of 771 SLA Jobs

coaching, performance management, metrics-driven execution, and cultivating a consultative support approach that helps customers maximize the value of the platform. The Manager ensures SLA adherence, operational efficiency, and continuous improvement across the team, while partnering with cross-functional leaders to upscale systemic issues and drive product and process enhancements. … cultural alignment. Foster a positive, collaborative, accountable, consultative support culture focused on customer success. Operational & Performance Management Monitor and report on key support metrics (SLA, FCR, CSAT, backlog, productivity). Ensure work is prioritized effectively and support queues are consistently managed. Implement QA reviews to ensure adherence to support standards ...

limited to: Supporting internal staff over 2 sites on a weekly basis Receiving and handling requests for service, following agreed procedures and SLA’s, accurately and to a high-quality originating from our portal, telephone, and face to face. Logs incidents and service requests and maintains relevant records: Identifies … Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams Escalating calls where necessary, monitoring 2nd and 3rd line SLA’s Maintain the IT asset register You will be required to travel to other offices as and when required Support hours are currently ...

professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations … delivering quality services. Embrace and lead the implementation of new technologies to add value and enhance customer experiences. Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers. Support the Quality Management framework and ensure all Financial Regulatory requirements are met. Ensure future skills needs ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract life ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

focused culture. Incident, Problem & Change Management Governance Own Incident Management lifecycle and governance of Problem and Change processes. Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs. Drive continuous improvement in incident handling and classification. Major Incident Coordination Coordinate Major Incident processes and bridge calls with Service Desk … communication standards, approve formats, prepare Post‐Incident Reports, and track corrective actions. Enhance the Major Incident framework continually. Reporting, Performance & Continuous Improvement Manage monthly SLA and incident reports ensuring accuracy and contractual alignment. Analyse trends and incidents to drive service improvements and update operational standards. Experience 3 years leading distributed ...

decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management Manage portfolio risks, issues, and compliance requirements across the WDA landscape. Ensure adherence to SLA/KPI commitments and relevant governance frameworks. Escalate risks proactively and provide leadership with timely visibility and recommendations. Monitor vendor performance against SLAs, KPIs, contractual … program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

build automation that removes manual effort from performance tracking and reporting Identify and act on emerging delivery risks – delays, lost-in-transit spikes, SLA slippage – before they hit customer experience Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance Support or co-lead cross ...

This role will build the relationship with the customer account from bid proposal, defining clear strategic outcomes, through to creation of the Service Level Agreement or Letters of Understanding and then manage the ongoing relationship by regular contact, further business development, and professional resolution of any issue arising. Main duties … This role will build the relationship with the customer account from bid proposal, defining clear strategic outcomes, through to creation of the Service Level Agreement or Letters of Understanding and then manage the ongoing relationship by regular contact, further business development, and professional resolution of any issue arising. About ...

access and application data tasks under supervision, learning the full trade lifecycle from order entry through to clearing and settlement in a fast-paced, SLA-driven environment. This is first and foremost a client-service role, a genuine desire to help clients matters more than any particular background, and technical … with any client visits, feedback, and follow-ups, ensuring accurate records are maintained. Functional and Technical Support Provide first-line support, resolving issues within SLA and escalating to second- or third-line teams where required, ensuring full audit trails are maintained in the service desk tool. Log and track ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. … monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart ITIL qualification desirable. Full clean driving license ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity.o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements.o Ability to deliver against deadlines and agreed SLA targets.o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart:o ITIL qualification desirable.o Full clean driving ...

process and customer operations team. Managing all global 3PL warehouse operations and logistics suppliers to ensure all Customer POs and operations operate within agreed SLA’s and performance KPI’S. Implementing technology solutions to automate processes where applicable. Team Management & Leadership: · Lead, mentor, and motivate a high-performing Operations team … data to enable effective inventory decisions. Customer Orders (B2B PO management & D2C Orders) · Ensure all Customer Purchase orders are processed and delivered to agreed SLA’s. · Working closely with Sales teams on Customer PO accuracy and IncoTerms · Working with the sales teams, leverage the customer ops teams customer relationships ...

wireless, AV), ensuring high availability and business continuity.- Govern technical escalations to internal business-line teams as if managing external service providers, driving SLA accountability, technical boundaries, and strict resolution quality.- Drive regional observability and service performance by curating real-time dashboards, refining alerts, and leveraging KPIs to optimize capacity … automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight while acting as a hands-on SME and working ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...

logs, test results, and access reviews.Stakeholder and Vendor ManagementServe as the primary functional point of contact for HR operations and business users.Provide status reporting, SLA dashboards, and improvement plans.Mentor junior analysts; conduct knowledge transfer and training sessions.Must-Have SkillsDeep hands-on expertise in SAP SuccessFactors Employee Central: Foundation Objects … with at least 3+ years in EC-focused BAU/AMSExperience operating in multi-country, multi-legal-entity environmentsTrack record of owning SLA-driven support with measurable improvementsParticipation in at least 2 full lifecycle implementations or major rollouts is a plusEducationBachelors degree in Information Systems, Computer Science, HR, or related ...

Job summary Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring ...

Junior Cloud Infrastructure Engineer Location: Stoke-on-Trent, UK Working Pattern: On-site/as required by the role Employment Type: Permanent About the Role We are looking for a Junior Cloud Infrastructure Engineer to ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...

Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews ...