676 to 700 of 772 SLA Jobs

Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews ...

full job flow, including allocation to engineers/subcontractors, scheduling, attendance chasing and job closure. Monitor open jobs and proactively chase updates to ensure SLA compliance. Prioritise and allocate jobs appropriately to minimise SLA failures. Accurately interpret and record work orders within the Maximo CAFM system. Understand and apply … appropriate SLA to each service request. Provide professional customer service to internal and external customers. Assist with generating purchase orders for Reactive/Quoted Works, Minor Works and PPM using Coupa. Liaise with Contract Managers and Supervisors regarding subcontractor/supplier invoicing queries. Process contractor labour. Support the preparation ...

infrastructure environments Strong working knowledge of ITIL service management principles Experience designing and implementing services within ServiceNow Demonstrated experience developing: Service Design Packages SLA/OLA/KPI frameworks Multi-supplier service models Experience operating in project-to-BAU transition environments Experience designing end-to-end, user-centred service experiences … Model (Interim Mode) Full Service Design Package (Transition Final Mode) ServiceNow-aligned process design Final Service Model including supplier operating model and governance framework SLA/OLA/KPI/Experience reporting framework Service transition and take-on approach Service rehearsal and supporting artefacts Training materials, Knowledge Base Articles ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. Job Description The Senior Manager, Data Center Facility Engineering leads the engineering, maintenance, assists … ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...

business opportunities with an emphasis on operational feasibility and overall profitability. Support the due diligence process, provide input and guidance regarding contract terms including SLA’s and KPI’s Work in conjunction with Divisional Presidents, Executive Account Directors, and Account Directors to monitor client account requirements and manage the deployment … line with the needs and expectations of business. Service delivery and operational excellence Provide platform assurance across the EMEA IFM portfolio — monitor account health, SLA and KPI performance, critical-environment risk, and client satisfaction, and intervene where accounts are off-track. Lead the regional operational review cadence with account leaders ...

sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery. What you'll be doing Grow & Retain Accounts Create and develop effective working relationships with key client contacts (e.g. … requests involving the client program and associates. Ensure all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets. Ensure proper credit references are obtained, and client credit limits are established according to guidelines. Gain a complete understanding of the TOM and utilize ...

competing SLAs or reactive issues. A – Accountability (Own It) You’ll take ownership for results by: Managing KPI performance across the maintenance team, including SLA resolution, uptime, and site quality. Tracking work completion, inspection reports, and ensuring audit-readiness at all times. Escalating issues, reporting risks, and ensuring safety, compliance … partnership with the Service Desk and Scheduler. Conducting regular performance reviews, spot checks, and safety inspections across your region. Tracking and reporting on KPIs, SLA performance, and maintenance compliance. Providing frontline technical guidance and being a point of escalation for field issues. Ensuring vehicles, tools, PPE, and systems are maintained ...

manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM • Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board … system (Real Suite) • Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlightsExperience & Skills Required:Essential• HVAP • City & Guilds Electrical Competency Parts 1 & 2 or equivalent • Good building services knowledge • Critical Environment Experience • Good Customer relationship skills ...

manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s/CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board … system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills ...

capacity forecasting for the team, working with the Senior Manager to anticipate demand, flag resourcing gaps, and plan for growth or contraction. Monitor SLA adherence and response quality across the team, flagging gaps early and working with analysts to course correct. Serve as the operational escalation point during active crisis … process improvements, and feeding findings to the Senior Manager for cross‐functional synthesis. Track and report on team performance metrics including event volume, SLA adherence, and analyst workload, providing clear operational narratives for the Senior Manager and leadership. Identify opportunities to improve internal workflows, tooling, or documentation and elevate recommendations ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

driving force behind consistent delivery, keeping builds on track, the team supported, and standards high across every site. Duties & Responsibilities Global build delivery & SLA ownership Coordinate day-to-day Lifecycle build activity across Orpington, New Jersey, Amsterdam, and Singapore, keeping work on track against SLA. Support the streamlining of build … flagging capacity or skills gaps to line manager. Ensure Lifecycle dashboards and reports are kept live, accurate, and visible for all customers. Provide regular SLA and performance updates to your line manager Reverse logistics & warehouse operations Ensure the team completes reverse logistics triage requests within 10 working days of arrival ...

Req ID: 62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great ...

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

Reporting to the Consulting Support Manager, the PC is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manages ...

team around them. You will: Execute daily real-time and end-of-day index production processes, ensuring delivery within strict deadlines and SLA compliance across global markets Monitor real-time production systems, investigate alerts, and perform root cause analysis - driving resolution independently rather than waiting for direction Lead quality assurance … executing UAT, and validating system changes in operational environments Strong understanding of financial markets, index concepts, and corporate actions Experience working in time-sensitive, SLA-driven operational environments with a strong ownership mindset Proficiency in SQL and Excel; working knowledge of Python or scripting preferred Practical exposure to AI-enabled ...

Service Delivery Manager to drive operational service within our Tech function. You will handle major incidents, service reviews with Tier 1 suppliers, and ensure SLA delivery while coordinating cross-functional stakeholders. You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role ...

resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily ...

Canonical’s portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

environments specific to your role. Act as a point of contact for all customer queries and escalations Monitor calls to ensure all contractual SLA’s are met. Liaise with internal teams to ensure productivity to achieve said SLA’s Develop good working relationships with internal teams Escalate any concerns regarding ...

writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s. Operational Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks … Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes ...