726 to 750 of 772 SLA Jobs

this is the role for you. Core responsibilities Site Reliability Engineering and availability Own the availability commitment. Be accountable for meeting the 99.9% availability SLA across the application suite. Define, publish, and govern the SLO and error-budget framework that makes availability measurable, forecastable, and actionable rather than retrospective. Build … that allow the organisation - R&D leadership, the executive, and where relevant the board and customers - to monitor vulnerability burn-down and resolution against SLA, by severity, age, and owning team. Hold the line on remediation. Ensure vulnerabilities are resolved rather than merely recorded: drive burn-down of the existing ...

Senior Field Engineer - Server, Networking and Storage experience Reading and M4 corridor to South East London Full-time Permanent Up to £38,000pa + £5000 Car Allowance Our client, who are a channel-only partner ...

communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA's. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed … What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

foundations that allow Lendable to move faster and scale with confidence. What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … communicator - able to hold a line with leadership and pod leads alike. Nice to haveExperience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

closely with the Team Lead and senior management to ensure the processing operation runs efficiently. Produce regular reports covering productivity, processing volumes, accuracy and SLA performance. Step into citation processing when required during particularly busy periods or capacity gaps. Help improve processes and working practices as the team and business … arranging rotas, staffing levels and workload allocation. Confident managing performance and motivating people to achieve productivity and quality targets. Experience within a high-volume, SLA or target-driven environment. Strong attention to detail and an understanding of the importance of accuracy and quality control. Comfortable handling confidential or compliance-sensitive ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

cost-effectiveness of our Azure-based data platform. This role is at the heart of our data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with … platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience ...

About Clear Street Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the ...

/ticketing and project management tools (HubSpot ideal) Multi-vendor cashless payment systems Implementation, Customer Support and Logistics & Operations teams Service Level Agreement (SLA) monitoring and reporting Nice to Haves A background in POS, payments, ticketing or event technology Experience running multiple ePOS systems or tech vendors inside one venue ...

Newport. The Role : Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...

Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service Desk performance into the weekly … rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

Maintenance Response Oversee coordination of faults, outages, and degraded service incidents across park environments Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with park operators during incidents, ensuring transparency and confidence Manage performance … Field Operations, or Scheduling Management role Field engineering teams (direct or subcontracted) High-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Familiarity with scheduling and workforce management systems Experience ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

secure, efficient and reliable network across sperate INEOS businesses. Troubleshooting, diagnose and resolve network systems incidents/issues to meet Service Level Agreements (SLA’s) across separate businesses. Follow IT Infrastructure Technology Strategy to achieve business goals, ensuring alignment with relevant INEOS businesses and INEOS Group. Work with vendors … outsources partners to meet agreed Service Level Agreements (SLA’s) Identify any key IT network infrastructure vulnerabilities to the IT Infrastructure Team Lead and provide recommendations to support appropriate risk mitigation. Work with the Project Manager to support delivery of IT projects on time and on budget. Participate ...

Network Cable Installer) qualification. You will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. This position works in areas where Security Clearance is required therefore current or previous Security Clearance (SC) is preferred. If you do not have … deliverables in this role will include: Be responsible in ensuring all calls allocated are delivered within NG Bailey’s clients Service Level Agreements (SLA) Monitor the quality and productivity against programme and maintain daily site records and reports Ensure that positive relationships are maintained with the customer through efficient delivery ...

them. Own customer experience and delivery across orders, installations, faults and network work, measured on install lead times, first-time fix, fault resolution and SLA adherence. Plan resourcing with the team leads, clear blockers between teams, and keep every role’s responsibilities clearly defined. Build the annual budget and business … weekly rhythm of priorities, KPIs and reviews. Performance issues are dealt with quickly and fairly. Install lead times, first-time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. ...

services commercial models, as well as consistently realizing cost-avoidance and margin-optimization potentials to ensure profitable P&L development Designing and operationally embedding SLA frameworks, claim management processes, and sustainable governance in collaboration with MNOs and MVNE partners Managing interfaces between commercial negotiations and cross-functional technical delivery … services, interconnect, and roaming agreements Proven excellence in commercial structuring as well as the commercial and contractual execution of Master Service Agreements (MSAs) and SLA frameworks Confident demeanor on equal footing with major corporations, combined with assertiveness and strong negotiation skills Passion for shaping new models within a strategic realigning ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £(phone number removed) plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...

chain, operations, inventory, warehousing, customer service, field services, systems, and procurement. Manage the end-to-end device lifecycle operations processes. Keep an overview of SLA performance across the customer base — turnaround times, fill rates, uptime commitments. Set consistent and comparable operational metrics to make any potential problems visible early across … Multi-site and multi-country operational leadership experience within Europe & running operations across borders. Direct cost ownership, with quantifiable results. Experience running a contractual, SLA-driven service business. Experience of managing mobility or enterprise device services. Familiarity with device management platforms and with OEM partner relationships. The successful Operations Director ...