51 to 75 of 161 Service Delivery Jobs in the South East

best small-to-medium size businesses to work for, join us on our journey! Role Overview As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope … informed and engaged. As a senior member of our team, you will also play a key role in driving operational excellence across the project delivery function. This includes reviewing project performance data, delivery metrics and internal processes to identify trends, root causes and opportunities for improvement. ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

remains reliable, secure and continually improved. This is a varied role that requires both technical capability and the ability to oversee standards, priorities and delivery across the ERP landscape. Key Responsibilities ERP Technical Ownership Act as the technical owner of the Infor M3 platform, including core applications, integrations … complex technical issues. Perform root cause analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. ...

Leads to ensure effective maintenance and optimisation of mechanical infrastructure. With a team of 8 direct reports, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the site. See the attachments in the document section for the full job description and more … site, which is one of Pulsant's largest sites. Key responsibilities: Leadership & governance Own and lead end-to-end data centre operations ensuring continuous service availability. Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site team as well as managing vendors and contractors ...

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise … looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly ...

changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information … lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure ...

Account based DC Facilities, ensuring financial and operational commitments are met and where practicable exceeded, whilst also supporting retention and growth. This includes service delivery, P&L oversight and budget management, QHSE, regulatory compliance, people and talent management, operations management, and business development. What this job involves: Provide … ensure additional services and projects are added, and contracts are renewed. Ensure optimum staffing structures operate across your region, balancing cost reduction with the delivery of service excellence and employee satisfaction. Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments ...

supervisory experience who enjoys combining people management with technical project delivery. The Role As IT Support Operations Manager, you'll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business. Alongside managing day-to-day support operations … more complex issues. This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent ...

Customer Service Executive Locating: Reading, Berkshire Hybrid (2 days in the office) up to £27,000 (depending on experience) Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose … queries and ensure they are assigned to the relevant teams and departments. This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits. Key duties include: Responding to customer requests Managing incidents by logging, updating ...

tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement. Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response … demand DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations. Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore ...

Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support/Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will … balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle ...

Title: IT Service Desk Team Leader/Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing ...

responsible for ensuring that all changes to the IT environment are managed in a controlled, coordinated, and risk-aware manner, minimising impact to service availability and quality. You will play a critical role in maintaining service stability, governance, and compliance across a complex IT estate. Key Responsibilities Manage … learned, and reduce repeat issues Monitor and report on change management KPIs (e.g. success rate, failed changes, emergency changes, change-related incidents) Engage with service owners, IT operations teams, and third parties to ensure alignment and smooth execution of changes Drive continuous improvement initiatives to enhance change processes ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering hybrid … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

required for an interim role supporting a major housing improvement programme. You will assess current processes, gather requirements, and drive improvements to enhance service delivery, operational efficiency, and outcomes. Client Details A large organization within the public sector, based in London, focused on delivering impactful services … innovation through technology and data-driven decision-making. Description Gather and document business requirements across housing services. Work closely with Programme Managers to support delivery of improvement initiatives. Analyse existing processes and identify efficiencies and service enhancements. Facilitate workshops and stakeholder engagement sessions. Create process maps, business cases ...

quartile cybersecurity maturity (cybersecurity function & environment at NIST CMMi level 3 and above). As a Customer Information Security Manager, you will ensure effective delivery of security management for our customer accounts, through stakeholder management, contractual compliance, contract governance and security incident management, including, support and mentoring … managers were required. You will: What youll do Customer Account Security Partnering (~ 40%) Provide key pre-sales support to the account team community. Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for your allocated customers Perform ...

small team of cloud and infrastructure engineers (<10 heads) and be responsible for both the day-to-day operation of critical services and the delivery of infrastructure projects and change initiatives. This is a hands-on leadership role where you'll work closely with technical teams, business stakeholders … with proven experience leading teams, managing suppliers, and delivering change in complex environments. What You'll Be Doing You'll be responsible for the delivery of infrastructure projects and transformation initiatives, helping to modernise our technology estate through cloud adoption, automation, migration, and continuous improvement. You'll manage priorities ...

Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Required Experience University degree or higher ...

strategic partner for one of our most important insurance customers in the UK. This role sits at the intersection of customer leadership, service delivery, operational performance, and executive stakeholder engagement. You will be accountable for ensuring the client realises ongoing value from their investment in Majesco while maintaining … senior point of contact for this strategic account, you will work closely with customer executives, Majesco leadership, product teams, support teams and delivery organisations to drive customer satisfaction, business outcomes, and long‐term partnership success. This is not a traditional support leadership role. Success in this position requires ...

Field Service Engineer Woking/Hybrid (2 - 3 days wfh) Join a 24/7 on-call rota (1 week in 4) £60,000 - £70,000 (depending on experience) Candidates must be willing and eligible to go through SC and DV security clearance If you've served … infrastructure role, and enjoy solving technical problems where reliability really matters, we'd like to hear from you. We're recruiting a Field Service Engineer to support advanced defence technology across secure customer sites throughout the UK for a client who are a leading tech and engineering firm operating ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

sooner. Role Purpose Lead the technical design, development and deployment of enterprise AI-enabled solutions aligned to People & Culture priorities Own service integrity, operational excellence, and governance across AI and digital people platforms Handle and partner with external vendors/configuration centres to deliver scalable, compliant solutions globally … patterns, agent-based frameworks, and AI APIs into enterprise-ready solutions. Champion automation across the AI lifecycle from data ingestion to deployment and run. Service, Delivery & Governance Ownership Be the point of accountability for system and solution integrity , ensuring incidents, risks and issues are led clearly and effectively. ...

hours per week, Southampton, On-site Overview: Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions … minimised. Key Responsibilities: Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs). Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues. Communicate necessary changes ...

Fire & Security Engineer - Service & Install Southampton, Winchester & Hampshire Areas 38,000 - 45,000 Basic DOE + On-Call + Vehicle A well-established and highly respected Fire & Security solutions provider is seeking a dedicated Fire & Security Engineer to join their expanding technical team. Based in the South & South-East … this business has built a strong reputation for exceptional service delivery, quality workmanship and technical excellence across both commercial and residential projects. Engineers are fully supported with training and development, and the organisation prides itself on professional delivery and long-term client relationships. The Role You will ...

plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects … meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supports developing new business proposals and introduces new technology to enhance business solutions. Selects and hires employees. Trains and evaluates employees to enhance their performance, development ...