101 to 125 of 549 Service Delivery Jobs in the UK excluding London

/7 telecommunications function. To be responsible for team leading the Telecommunication Supervisors and Operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day to day operational management … staff and services. Main duties of the job *Assist the Switchboard Manager in the delivery of department objectives in line with Divisional and Trust requirements. *Work with the Switchboard Manager, Service Centre Manager and Head of Service Delivery to deliver cost improvement plans and associated operational ...

Enterprise Director – Delivery and Programs Glasgow (Hybrid) with some travel to client site. A bit about us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. … that celebrates inclusivity and fresh ideas. Who are we looking for? We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios. You’ll be accountable for delivering complex telecoms ...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across … office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer … also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable outcomes. IT Service Management Analyst Responsibilities Manage the Major ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires ...

looking for an experienced Service Delivery Manager (data science) to join a Global MedTech leader working on one of the most exciting surgical technology platforms in the world. This is a hands-on delivery role spanning planning, stakeholder management and operational governance across complex cross-functional initiatives. … depending on experience Duties to include: Planning and coordination across multiple concurrent data science workstreams Sprint ceremonies, stand-ups and cross-functional delivery governance Stakeholder communication, steering materials and executive level reporting Risk and dependency management across fast-moving programmes Roadmap planning, quarterly prioritisation and delivery process improvement ...

operating model design, and play a key role in delivering IT and cross-functional transformation projects. Essential Criteria: Experience in IT operations, IT service delivery, or enterprise systems environments. Proven experience in IT transformation and/or transition projects, including: Assessment and feasibility, Solution or operating model design … Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written and verbal ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. · Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. · Apply Application Life-cycle management, proper HOTS and decommissioning · Apply agile methodology process in resolving calls and projects. · Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. · Collaborate and partner with ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This … fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

workloads, and balance reactive support with proactive improvement Foster a collaborative, customer-focused team culture Act as the escalation point for complex technical and service issues Service & Support Delivery Own and manage the internal IT support service end-to-end Ensure effective triage, prioritisation, and resolution … incidents and service requests Define and monitor SLAs, using performance data to drive service improvements Maintain a knowledge base to increase first-time resolution and efficiency Infrastructure & Workplace Technology Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning Manage device configuration and compliance ...

expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure … service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies , particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services ...

evolve their IT function. This is a strategic, yet hands-on role suited to someone who can combine technical expertise with leadership and delivery . You will drive IT strategy, enhance systems, and ensure technology supports operational efficiency and future growth. Technology Environment Infrastructure : Virtualised server estate in Azure … offers strong scope to modernise systems and improve reporting capability . The Role Reporting into senior leadership, you will own the technology roadmap and service delivery. Key Responsibilities Strategy & Leadership Develop and deliver IT strategy aligned to business goals Identify improvements across systems, reporting, and processes Lead internal stakeholders ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery If you think you are the right match for the following opportunity, apply after reading the complete description. As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed ...

Service & Operations Manager (Charity) | London (Hybrid) | £60,000 – £70,000 Are you an experienced IT operations management professional who takes pride in simultaneously driving service improvement whilst delivering BaU and leading a small technical team, all while engaging confidently with non-IT stakeholders? This could be the role … days per week in the office) with a competitive salary and strong benefits package. You'll lead day-to-day IT operations across service desk, infrastructure, and cybersecurity, with overall accountability for service quality, resilience, and continuous improvement. You'll manage a small team directly and oversee relationships ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

business-critical projects, system enhancements and technology initiatives. This is a highly visible role offering genuine variety, responsibility and the opportunity to influence technology delivery across the entire organisation. The Role This is more than a traditional IT Manager position. You'll be responsible for ensuring reliable IT operations … change initiatives across the business. Working closely with stakeholders across manufacturing, warehousing, supply chain, finance, ecommerce and commercial teams, you'll manage priorities, oversee delivery and ensure technology solutions support both operational excellence and business growth. You'll work across a diverse application landscape including SAP, WMS, CRM, ecommerce ...

providers like BT, Atos, and Microsoft. Review and assess Statements of Work (SOWs) to ensure they align with contractual agreements, commercial terms, rates, and service commitments. Provide commercial challenge and scrutiny of supplier proposals to ensure value for money and alignment with business requirements. Monitor, track, and manage supplier … requests and proposals through approval and governance processes. Conduct supplier performance reviews against contracted obligations, service levels, and agreed deliverables. Manage and coordinate supplier performance escalations to ensure issues are resolved efficiently and appropriately. Ensure compliance with supplier governance frameworks, processes, and controls. Support contract lifecycle activities relating ...

Director of HR AI Tech & Transformation (GTM, Capability & Delivery) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR. Overseeing the delivery of complex HR technology engagements , ensuring solutions integrate effectively across Microsoft Teams ...

responsible for delivering new IT solutions and changes to existing IT systems across the store estate, driven by evolving business requirements. This includes delivery across the UK, Republic of Ireland, Channel Islands, and the retailer’s Franchise Partners. Recent initiatives within the Retail Implementation area include: Upgrade of Local … Area Network (LAN) and wireless infrastructure across all stores Enhancement of in-store printing capabilities Delivery of network and hardware solutions enabling Franchise Partners to use the retailer’s stock management systems Deployment of additional hardware to support peak trading periods Expansion of Self-Check-Out tilling across ...

Executive Benefits Package The Opportunity We are seeking an experienced and commercially minded Chief Technology Officer (CTO) to lead the technical strategy, innovation and service development of a growing technology business. This is a hands-on leadership role requiring a blend of technical expertise, strategic thinking and commercial awareness. … will play a key role in shaping the future direction of the business, ensuring technology remains at the heart of service delivery, customer success and business growth. You will be responsible for driving technical excellence, developing high-performing teams and identifying opportunities to leverage emerging technologies to create ...

Digital Services - Fixed Term An exceptional opportunity has arisen for an experienced and strategically minded Head of ICT & Digital to lead the delivery of an enterprise-wide digital, data and technology transformation programme within a large, complex organisation. This is a fixed-term appointment to April 2028, with … clearly defined outcome: to design, mobilise and deliver a step-change in digital capability, operating model, and ICT service performance. Key Responsibilities Provide strategic leadership for all ICT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits ...