301 to 325 of 500 Service Delivery Jobs in the UK excluding London

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

reports to various boards Plan, organise, and manage operations and employees to ensure stable operation and resilience of the organisation’s IT infrastructure Ensure delivery of the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, telephony and desktop infrastructures Lead the team to ensure … excellent customer service to all internal and external customers Lead the budget‐setting process for IT and ensure financial implications are considered for all initiatives Provide expertise in development methodology and service delivery Ensure compliance with company and other relevant standards/regulations at all times Required ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

system upgrades, integrations, and continuous improvements Identify pain points and implement automation and efficiency gains Build process maps, SOPs, and scalable operating models Improve service delivery through better SLAs, workflows, and self-service Integrate acquired businesses into HR systems, processes, and data structures What success looks like … Tangible improvements in HR efficiency and automation High-quality, trusted data driving better business decisions Seamless delivery of HR system changes and transformations Strong, credible relationships with senior stakeholders Clear, accurate, and impactful reporting and insights Profile A successful HR Business Analyst should have: Proven experience ...

challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst South West Water is seeking a motivated and customer-focused Service Desk Analyst to join our IT team. This role … site-based five days per week, working Monday to Friday on a shift pattern between 8:00am and 5:00pm. The Role As a Service Desk Analyst, you will diagnose and resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service ...

potential pathway into a permanent position. Key Responsibilities: Provide hands-on operational leadership across the Global Cyber Defence Operations team, ensuring consistent, high-quality service delivery across all regions Own the global Security Operations Centre (SOC) performance, driving operational metrics, service quality, and continuous improvement Lead ...

potential pathway into a permanent position. Key Responsibilities: Provide hands-on operational leadership across the Global Cyber Defence Operations team, ensuring consistent, high-quality service delivery across all regions Own the global Security Operations Centre (SOC) performance, driving operational metrics, service quality, and continuous improvement Lead ...

technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st/2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with … responsibilities: Provide day-to-day support as a 1st/2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … equivalent admin qualification Shortlisting criteria Essential Experience and knowledge of office equipment and administration Desirable Understanding of the clinical administration pathway Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times. Role Key Responsibilities: Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting … experience in areas such as: IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery Training You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College. Your training will include ...

Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management : To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery … Issue resolution : Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting : Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact ...

week) Contract: Permanent Security Clearance: Advantageous About the Role CND is seeking a Public Sector Bid Writer to support our growth through the successful delivery of public sector frameworks and bid submissions. This role is central to our operations and will suit someone who enjoys ownership, variety, and working … editing compelling bid content including executive summaries and technical responses Managing framework applications, renewals, extensions, and reporting Working with internal SMEs, leadership, recruitment, service delivery, and security teams Assessing bid profitability, viability, and compliance Identifying and evaluating new framework opportunities Maintaining the CND bid content library (case studies ...

contributing to their ongoing improvement. While you'll be involved in shaping solutions and best practices, this role is more focused on practical delivery and platform ownership rather than pure architecture. Key Responsibilities Review and assess existing systems and processes, identifying opportunities to improve performance, reliability, and efficiency Support … role in managing and resolving more complex incidents and problems Ensure systems are maintained in line with security and organisational standards Support service delivery through agreed SLAs, including incident resolution and request fulfilment Oversee the maintenance and lifecycle of core infrastructure, including systems, storage, and platforms Skills & Experience ...

relationship with external suppliers and identifying performance improvements. Working closely with the legal team (who will lead on the contracts) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving … continuous improvement across the IT Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement including PA23, frameworks and tender processes. Demonstrable experience managing ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving licence is required. … Onboarding and offboarding acquisitions Oversight and optimisation of budgets Excellent stakeholder communication Desirable Experience Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments Roadmap Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement Infrastructure across ...

Master's degree or demonstrable equivalent senior-level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline Professional operational service delivery and business management knowledge to degree level or equivalent Advanced project/programme management certification (e.g. PRINCE2 Practitioner, MSP, APM, Agile) Desirable … cutover or go-live activities in large-scale digital transformation programmes, preferably within NHS or healthcare settings. Proven track record of strategic planning and delivery across multiple workstreams (e.g. data migration, testing, training, operational readiness). Desirable Experience of working with EPR suppliers and system integrators, including contract mobilisation ...

being a smaller team it gives you lots of exposure. Key Requirements: 2+ year's experience in a 1st line IT support or service delivery role Strong Windows Office 365 troubleshooting skills Good networking knowledge for user connectivity Experience with Active Directory User permissions and device setup Confident ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

configuring, deploying, and supporting critical hardware and network infrastructure within school kitchens, providing expert technical assistance, and ensuring a high standard of IT service delivery. This role requires strong expertise in Windows operating systems, Office 365, and network configuration, along with excellent problem-solving skills and the ability ...

structured and proactive professional with PRINCE2 and ITIL certifications, and demonstrable experience managing third-party vendors and stakeholders. Key Responsibilities Lead end-to-end delivery of technical projects, ensuring alignment with business objectives, timelines, and budgets Apply PRINCE2 methodologies to plan, initiate, execute, monitor, and close projects effectively Integrate … ITIL best practices into service delivery and project transition phases Manage and coordinate third-party suppliers, ensuring performance, accountability, and contract adherence Identify and mitigate risks, issues, and dependencies across multiple workstreams Facilitate clear communication between technical teams, stakeholders, and external partners Produce and maintain project documentation, including ...

critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment. About the role As a Duty Technician, you will play a key part in maintaining the availability … software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage a personal call queue and ensure cases are progressed and closed in a timely manner. Provide clear updates and maintain strong customer ...

creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery … management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructions Electronic diary management Your experience: Experience in incident resolution and/ ...

core of everything they do, and the SOC plays a key role in protecting systems, data, and services. Due to continued growth and service demand, they are now looking for a Junior SOC Analyst to join their experienced security team. The benefits Salary up to £50,000 depending … Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service and security reports for stakeholders Contributing ideas to improve SOC processes and service delivery Keeping up to date with emerging threats, trends ...

regulatory requirements. This role requires a balanced approach, combining hands-on support and management of network infrastructure with effective communication and coordination with external service providers and international colleagues. If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply … standards, and internal policies to maintain full compliance. Deliver second and third-level support to regional teams and stores, escalating complex issues to external service partners when necessary to ensure timely resolution. Prepare clear and concise communications for the business regarding network updates, changes, and incidents. Conduct thorough testing ...

town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place … live, learn, work, invest and visit. We know that successful service delivery requires an integrated approach to business analysis, performance management, strategic development, business planning, business system development and customer engagement and our Business Development & Support team lead these areas of service delivery. As our IT Solutions ...