51 to 75 of 676 Service Delivery Jobs in the UK excluding London

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ...

Leatherhead/Woking, with option for hybrid working in the future Contract: Full-time, permanent About the role We are looking for a Service Delivery Manager to take full ownership of our largest managed service account: a major care sector group operating a large multi-site estate … dedicated account role. You will be the named point of accountability for everything the client experiences from their IT provider. You will chair the service reviews, own the escalations, coordinate the projects and drive continuous improvement across a complex, distributed estate. You will work alongside a dedicated technical lead ...

Senior ITSM Configuration & Service Catalogue Analyst Location: Wakefield, West Yorkshire - Hybrid Working Rate: Band 6/7: £202.31 - £294.02 per day, in scope Contract: 3-6 Month Contract (poss ext) Sector: Public Sector/Healthcare Reporting To: Service Delivery Manager We are seeking an experienced Senior ITSM … Configuration & Service Catalogue Analyst to support a major IT Service Management improvement programme within a large, complex organisation.This is a hands-on delivery role focused on developing a robust Configuration Management Database (CMDB), Service Catalogue and Request Catalogue capability. Working closely with the Service Delivery ...

infrastructure engineering team within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of engineers, improving service delivery, driving operational excellence, and ensuring the organisation’s technology foundations continue to evolve in line with business needs. The Organisation This … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

account in the UK To support KAM organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with EMEA and BU Networks organization. This role is critical … delivering exceptional customer outcomes, and providing technical leadership in presales engagements. The ideal candidate will have strong experience in both technical presales and services delivery, with a focus on NMS strategies that drive measurable value for Ericsson customers. Join our Team What will you do: Position Ericsson ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. This is a customer-facing and internally collaborative role, where you'll be responsible for managing customer relationships throughout the service lifecycle-delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. Key Responsibilities Own the customer contract and service obligations, identifying risks ...

make a genuine impact. The culture is professional yet friendly, with a strong focus on teamwork, customer success and continuous improvement. Your Role As Service Delivery Manager, you will become the trusted point of contact for customers once services transition into business-as-usual. You'll build strong … client relationships, oversee service performance, and ensure customers receive a consistently high level of support and engagement. Key responsibilities include: managing customer relationships and acting as the primary escalation point. Monitoring and improving SLA performance across multiple client accounts. Producing and presenting monthly service reports and performance reviews. ...

rollout of Moving Traffic powers across the country, we have an exciting opportunity for an experienced Account Manager. Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial … client relationship management and an ability to communicate at all levels is essential to this role. You will also take ownership of demonstrating our service excellence through achieving, exceeding, and reporting on our contractual Service Level Agreements to both external customers and internal stakeholders. Building strong relationships with ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Operations Delivery Lead Location: Farnborough (onsite 5 days per week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate … required to hold DV clearance The Operations Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

SIAM Lead 6-12 Month Contract | Hybrid UK | Competitive Day Rate We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity … continual service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy Lead service delivery across multiple vendors and internal technology teams Own Incident, Problem, Change, Release, Service Request and Service Level Management processes ...

Service Coordinator - Reading - Salary to £30,000 We are working with a leading provider of integrated technical and security support services, due to continued growth, we are looking for a highly organised and customer-focused Service Coordinator to join their team in Reading. The Service Coordinator plays … vital role in ensuring the smooth delivery of service, maintenance, and support activities across a range of customer sites. Working within a fast-paced operational environment, you will coordinate reactive service requests, planned maintenance visits, and fault resolution activities while ensuring service levels are consistently achieved. ...

Manager will lead the Infrastructure team within IT Operations. With responsibility for direct reports, this is a key leadership role responsible for supporting the delivery, maintenance and continual improvement of a modern, secure and resilient infrastructure platform that enables colleagues to work effectively across the organisation. Great Places … SharePoint Online. Colleagues are equipped to work effectively across different locations, and the organisation continues to adopt proven modern technologies that improve service, resilience, security and colleague experience. Our Infrastructure Manager works closely with the Head of IT Operations and wider operational team, including Service Desk, Cyber Security ...

years, subject to satisfactory performance) Our Infrastructure Manager works closely with the Head of IT Operations and wider operational team, including Service Desk, Cyber Security, alongside other internal and external stakeholders. Our Infrastructure Manager will help ensure that Great Places’ infrastructure services are well managed, well documented, cost effective … secure, monitored and continually improved. The role combines people leadership, technical oversight, project delivery, service improvement, operational support and governance. What you’ll be doing Lead, manage, mentor and develop the Infrastructure team, setting clear priorities, building capability and creating a supportive environment where colleagues can take ownership ...

seeking an experienced Service Delivery Account Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

/6 Rota £16.56 per hour plus excellent benefits Job Introduction ArrowXL is hiring!As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. We aim to build a welcoming and friendly business that supports … ArrowXL are subject to a mandatory DBS (Criminal Record) check. Main Responsibilities, reporting to the Transport Manager: Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support. Efficient fleet utilisation, resource planning and cost control (whilst always ...

Join our team as an IT Service Design & Introduction Manager Location: London, Hybrid, 3 days onsite Contract: 6 months Daily Rate: £379 - £622 depending on experience Department: IT Service Delivery (ITSD) Shape the Future of IT Service Delivery We are looking for an experienced … Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation. What You Will Be Doing Lead end-to-end service design and operating models. * Own Service Design Packages and operational readiness activities. * Define support structures, ownership models, SLAs ...

exciting opportunity to step into a highly visible role where youll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. Youll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service … customer satisfaction, retention, and commercial performance. Youll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight to analyse service performance, identify trends, and drive continuous improvement - Lead service review meetings and present performance and KPI reports - Act as the primary escalation point ...

Service Delivery Manager - Defence Location: Bristol (predominantly on-site with some hybrid) Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British National) We're seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

Service Delivery Manager Location: Swansea (1x day per week in office) Salary: £45k Job description We're looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service ...

help drive complex systems integration and transformation initiatives. You'll work across technical and business teams, shaping requirements, mapping processes, and ensuring seamless delivery across multiple platforms and stakeholders. This is a hands-on BA role for someone who understands fibre networks, connectivity services, and the challenges of integrating … already been captured for the current programme — the immediate focus is now on defining the technical requirements, including Layer 2 network requirements and the service delivery change, working closely with the Telco Technical team. What the role involves Gathering, documenting and validating business and technical requirements across fibre ...

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically) Contract Type: Permanent Salary: £42,000 - £62,500 + 5% bonus + benefits Are you passionate about service design … eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role ...