1 to 25 of 690 Service Delivery Jobs in the UK

automation solutions, helping industries optimise performance, enhance sustainability, and drive efficiency through cutting-edge innovations. Due to expansion, they're seeking to hire a Service Delivery Manager to be based from their office in Swinton, where there is a hybrid working policy in place. The role will pay … up to £60,000 plus a 10% annual bonus. Weare seeking a highly skilled and proactive Service Delivery Manager to oversee all customer service issue management and incident resolution. You will possess both a strong technical background in supporting software and hardware solutions, as well as the … leadership capabilities to manage the technical support team effectively. This role is pivotal in ensuring that service delivery meets and exceeds the contracted service levels, while continuously improving the customer experience. What is expected of the Service Delivery Manager? Incident Management: Oversee the incident management More ❯

Service Delivery Agent/Customer Support (Service Delivery) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being … established. We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team … setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service delivery business. You will be responsible for the efficient and effective delivery of More ❯

Service Delivery Regional Lead - Telecom Role, Purpose, and Scope The Service Delivery Regional Lead will be responsible for controlling and overseeing all business operations, people, and ventures. The Service Delivery Lead is responsible for the overall success of the track and is expected to … and leader who can steer the company to the most profitable direction while also implementing its vision, mission, and long-term goals. Oversee manage service network for the entire SPAN & work collaboratively with Service managers to understand the requirements for upgrades, improvements, new systems, and preventive maintenance and … act promptly (as needed) to resolve issues if any. The Service delivery lead is also responsible to oversee performance levels of hardware to anticipate future requirements. He/she should develop short-term and long-term plans for increasing capabilities, improving existing network, and updating equipment to provide More ❯

Service Delivery Regional Lead - Telecom Role, Purpose, and Scope The Service Delivery Regional Lead will be responsible for controlling and overseeing all business operations, people, and ventures. The Service Delivery Lead is responsible for the overall success of the track and is expected to … and leader who can steer the company to the most profitable direction while also implementing its vision, mission, and long-term goals. Oversee manage service network for the entire SPAN & work collaboratively with Service managers to understand the requirements for upgrades, improvements, new systems, and preventive maintenance and … act promptly (as needed) to resolve issues if any. The Service delivery lead is also responsible to oversee performance levels of hardware to anticipate future requirements. He/she should develop short-term and long-term plans for increasing capabilities, improving existing network, and updating equipment to provide More ❯

Senior Service Delivery Manager (SC cleared) Lead 24/7 cybersecurity and infrastructure operations in a dynamic environment Hybrid working available (2 days onsite in Rugby) Salary £120,000 - £130,000 Opportunity to drive governance, risk management, and service excellence. ABOUT THE CLIENT Our client is a … Their teams work on cutting-edge security and IT solutions, ensuring business continuity and resilience. Due to continued expansion and a focus on enhancing service delivery, we are seeking an experienced Senior Service Delivery Manager to join their team. THE ROLE: As a Senior Service Delivery Manager , you will be responsible for overseeing 24/7 cybersecurity and infrastructure operations, ensuring high service delivery standards, and leading L2 and L3 teams. You will manage key cybersecurity tools, enforce ITIL processes, drive governance, and mitigate risks. Your role will involve working closely More ❯

IT Service Continuity Manager Location: Farnborough Hybrid Working Policy Clearance: High level of security clearance "DV "Developed Vetting") Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do … how we operate. Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared IT Service Continuity Manager based in the UK working at our Farnborough site and remotely. Leidos has more than 30 years experience of developing and running … some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the More ❯

Role - Service Delivery Manager Location - Fully Remote (Must be UK based) About the Role My client is looking for an experienced and proactive Service Delivery Manager to join their team and take ownership of delivering exceptional service to their clients. This role is ideal for … someone with a strong background in service management within an eCommerce environment, particularly with Shopify expertise. The successful candidate will be responsible for ensuring services are delivered on time, within budget, and to a high standard, while fostering strong client relationships. You'll work closely with internal teams, manage … escalations, and play a key role in driving continuous service improvements. Key Responsibilities Service Delivery Management : Oversee and ensure services are delivered in line with agreed SLAs and client expectations. Client Relationship Management : Build trusted relationships with key client stakeholders to understand their needs and enhance service More ❯

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent role. Job Role: Service Delivery Manager Reports to: Managing Director Overview This position will provide leadership and direction for both the Analyse & Triage team and the Service Delivery Team Leaders for our client. The role will be responsible for ensuring efficient and effective management of ticketing processes, overseeing the delivery of IT services to ensure effective resolution of client requests in line with contractual SLAs, client communications, and coordination with internal and external stakeholders. The role … requires strong leadership skills, a deep understanding of IT service management, and exceptional communication abilities to guide the team in delivering high-quality support. The Service Delivery Manager will play a critical role in maintaining service excellence, optimising processes, driving continuous improvement in service quality More ❯

Service Delivery Manager Step into a role where your expertise will make a tangible impact on client satisfaction and business growth. As a Service Delivery Manager, you will be at the forefront of enhancing service delivery, driving operational efficiency, and leading a dynamic team. … This position offers a unique blend of professional growth, leadership opportunities, and a supportive work environment. Role Summary: An experienced and proactive Service Delivery Manager is sought to oversee and manage Managed Service Delivery for a large group of existing clients. This role is pivotal in … team performance, and ensure successful project delivery. Key Responsibilities: Ensure efficient helpdesk operation, reducing ticket backlog and improving response times. Design, implement, and optimise service delivery processes. Establish and monitor KPIs to track and improve performance, satisfaction, and efficiency. Conduct performance reviews, provide feedback, and develop action plans. More ❯

that's shaping the future of both business and the planet, this role is the perfect next step in your career. The Role: As Service Delivery Manager, you will be at the heart of ensuring exceptional service delivery for clients. You will lead a technical support … team, driving the resolution of customer service incidents, both software and hardware, while working closely with internal teams to maintain and exceed SLAs. This role blends technical expertise with leadership, providing you with the opportunity to guide a dedicated team and improve service delivery processes. Your efforts … direct impact on enhancing the client experience and supporting the company's rapid growth in the IoT space. Key Responsibilities: ** Manage and resolve customer service incidents, acting as the escalation point for critical issues. ** Monitor, track, and report on service delivery performance, driving improvements in SLAs and More ❯

IT Service Delivery Manager Manchester My Client is seeking an experienced and proactive IT Service Delivery Manager to oversee key UK accounts, ensuring exceptional IT service delivery and customer satisfaction. This role is ideal for a technically minded professional who thrives in fast-paced … is committed to driving continuous improvement. Key Responsibilities: Act as the primary contact for key accounts, ensuring high levels of client satisfaction. Oversee IT service delivery, monitoring SLAs and KPIs to maintain quality standards. Work collaboratively with internal teams to resolve complex service challenges. Identify and implement … process improvements to enhance efficiency and service quality. Skills & Experience: 3+ years of experience in IT service delivery management, preferably in a B2B environment. Strong understanding of ITIL and IT service management principles. Excellent communication, problem-solving, and relationship-building skills. Commercial awareness and strategic thinking More ❯

IT Service Delivery Manager £400 per day (Outside IR35) 6-12 Month Contract | 2-3 Days a Week in London | Hybrid Working 83zero is excited to be partnered with a dynamic and innovative organization at the forefront of its industry, renowned for its commitment to delivering exceptional customer … experiences and driving operational excellence through cutting-edge technology. The Role: As the IT Service Delivery Manager, you will oversee and ensure the efficient delivery of IT services. This hands-on role will focus on managing relationships with third-party service providers, driving continuous service improvements, and ensuring operations remain secure, resilient, and value driven. Your Key Responsibilities: Manage IT service delivery across the organization, ensuring alignment with business needs. Drive Service Management & Operations, ensuring SLAs are met and performance is optimized. Oversee third-party Supplier and Vendor Management, building collaborative More ❯

protect our business through the innovative and agile use of technology and data. Job Description We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside, Harmondsworth, United Kingdom. In this pivotal role, you will be responsible for overseeing the delivery of network services, ensuring optimal performance, and driving continuous improvement initiatives. Provideguidance and mentorship to ensure high-quality service provision from the Network Team Develop and implement service delivery strategies aligned with organisational goals and industry best practices Oversee network implementations, migrations, and upgrades across diverse … client environments Maintain, manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement Monitor the Incident response process, ensure timely and effective resolution of network outages and service disruptions, seeking to understand root cause and assisting with the development and implementation of More ❯

protect our business through the innovative and agile use of technology and data. Job Description We are seeking a highly skilled and experienced Network Service Delivery Manager to join our team at Waterside, Harmondsworth, United Kingdom. In this pivotal role, you will be responsible for overseeing the delivery of network services, ensuring optimal performance, and driving continuous improvement initiatives. Provide guidance and mentorship to ensure high-quality service provision from the Network Team Develop and implement service delivery strategies aligned with organisational goals and industry best practices Oversee network implementations, migrations, and upgrades across … diverse client environments Maintain, manage and report on key performance indicators (KPIs) to monitor service quality and drive continuous improvement Monitor the Incident response process, ensure timely and effective resolution of network outages and service disruptions, seeking to understand root cause and assisting with the development and implementation More ❯

IT Infrastructure & Service Delivery Manager Surrey - Hybrid Working I am recruiting for an IT Infrastructure & Service Delivery Manager for an award winning tour operator who create bespoke holidays to destinations around the world based in Surrey. The role is a hybrid working. As an IT Infrastructure … Service Delivery Manager you will play a critical role in maintaining all IT & Data Communication systems infrastructure along with providing effective technical support. IT Infrastructure & Service Delivery Manager Benefits: Holiday - 27 days rising to 29 days with length of service. A day off for volunteering to … support a charity or community work. BUPA Cash Plan Company Pension Scheme Discounted staff travel Long Service Awards Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks. Social events Complimentary range of teas, coffee and fruit when in the office Ongoing Training and More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯

Our fantastic client on the outskirts of Cardiff is partnering with us to recruit an experienced IT Service Delivery Manager to join their growing team. Our client is known for their first-class service delivery, and this role is a key addition to support the further … growth of their service desk provision, where you will be responsible for overseeing the strategic delivery of Managed Services to all clients. We are seeking a candidate with extensive experience in IT service delivery, helpdesk operations, project management skills, and a deep understanding of ITIL standards. … The Role: Lead the delivery of IT managed services to clients, ensuring high-quality, consistent, and professional service. Develop and implement service delivery processes in line with ITIL best practice. Manage and coordinate project activities; collaborating with stakeholders to define project and service scope, design, objectives More ❯