Service Delivery Jobs

1 to 25 of 715 Service Delivery Jobs

Sr. Manager, Global IT Service Delivery Management

United Kingdom
Confidential
people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of Service Delivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »
Posted:

Service Delivery & Improvement Manager

Taunton, United Kingdom
Oxleas NHS Foundation Trust
into offender healthcare and develop your career. Oxleas NHS trust were awarded the South West Prison Healthcare contract in 2022. We are seeking a Service Delivery and Improvement Manager to sit within our South West Prisons Operational Team. Our healthcare teams have a real impact on promoting health … for patients future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future. The Service Delivery & Improvement Manager … will provide strategic leadership, management and direction for the Southwest Prison Service Delivery and Improvement programme. The post holder will work with a range of stakeholders to continue to develop the Southwest Prisons Service Delivery and Improvement plan (SDIP) and will be responsible for overseeing implementation more »
Employment Type: Fixed-Term
Salary: £58972.00 - £68525.00 a year
Posted:

Service Delivery Team Leader (UK)

Retford, Nottinghamshire, East Midlands, United Kingdom
PIB Insurance Brokers
The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through … process improvement. Will be KPI driven to ensure the teams success and always put the client at the heart of what you do. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence more »
Employment Type: Permanent
Posted:

Service Delivery Team Leader (UK)

Gloucester, Gloucestershire, South West, United Kingdom
PIB Insurance Brokers
The Role: Service Delivery Team Leader To work as part of the PIB management team to lead a team of remote Service Delivery Handlers providing support and assistance to the Account Handlers with their day-to-day client service and account broking. To drive the … performance of the Service Delivery Handlers, whilst ensuring staff engagement and delivering solutions to problems. Reporting into the Head of Service Delivery, the Service Delivery Team Leader will lead the Service Delivery handler team. Working to provide outstanding customer service through … process improvement. Will be KPI driven to ensure the teams success and always put the client at the heart of what you do. The Service Delivery team will play a key role in the future of client service delivery at PIB, underpinning the service excellence more »
Employment Type: Permanent
Posted:

Service Delivery Manager

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
OpenTech Partners
Service Delivery Manager Nottingham/Hybrid - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Perkbox benefits. Hybrid - 2days working from home Modern office environment. Flexible start times Huge opportunities for professional development … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : Service Delivery Manager Location : Nottingham Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with clients to … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute service delivery plans and strategies. Ensure the effective execution of services more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Service Delivery Manager

Egham, Surrey, United Kingdom
Hybrid / WFH Options
Confidential
Job title: Service Delivery Manager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides … smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan more »
Posted:

ICT Senior Service Delivery Analyst

Bridgend, Mid Glamorgan, Wales, United Kingdom
South Wales Police
Job Title: ICT Senior Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £38,007.00 - £43,098.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 13:00 Are you looking for your next career step? Do you want to be a … are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Senior Service Delivery Analyst, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our … period of significant growth and technological change, there has never been a better time to join! The Role: We are seeking an experienced Senior Service Delivery Analyst to join our ICT Department at South Wales Police working within a Problem Co-Ordination role within the ICT Service more »
Employment Type: Permanent
Salary: £40,000
Posted:

AV Service Delivery Support Associate

Staines, Surrey, United Kingdom
Concept
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV Service Delivery Support Associate Egham/Staines salary circa £50,000 A leading global audio-visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships. Key Responsibilities Support service account manager(s) in the management … of service accounts: - Field and manage day to day internal and external communications for key service accounts, take ownership of required actions and track to conclusion. - Track and develop any potential audio visual and videoconferencing support opportunities - Monitor account profitability and ensure additional service costs are charged more »
Employment Type: Permanent
Salary: £45000 - £52000/annum
Posted:

Service Delivery Manager

SG1, Stevenage, Hertfordshire, United Kingdom
nufuture
Service Delivery Manager Salary & Benefits: £60k to £70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced Service Delivery Manager to help manage and expand their operations. The … company is going through an exciting transition phase, so there will be lots of opportunities for an Service Delivery Manager to take the lead on key projects. As the Service Delivery Manager, you will be responsible for overseeing and managing the IT service desk operations. … level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and more »
Employment Type: Permanent
Salary: £60000 - £75000/annum Bonus
Posted:

Assistant Service Delivery Manager

Yorkshire, United Kingdom
Hybrid / WFH Options
National Highways
Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of … maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting Service Delivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting and monitoring more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

IT Service Manager

Corsham, Wiltshire, South West, United Kingdom
Circle Group
Role: IT Service Manager Salary/Rate: £600 - £ 650 per day (inside IR35) Location: Corsham Contract Duration: until March 2026 We are currently looking for an IT Service Manager for our government client. This IT Service Manager role is based 5 days per week on site in … Corsham. Candidates will be required to attend site everyday. The contract for the IT Service Manager position is initially until March 2026 with potential to extend, offering a daily rate within the range of £ 600 to £ 650, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is … inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Role Profile/Responsibilities: Crypto background/experience. Ability to work between military and civilian users/strong communication skills. Public sector experience (high preference) Army or Navy background as being more »
Employment Type: Contract
Rate: £600 - £650 per day
Posted:

Service Delivery Rota Coordinator

Redhill, United Kingdom
Air Ambulance Charity Kent Surrey Sussex
essential and integral part of Team KSS, focusing on supporting the clinical team to ensure safe and effective medical staffing across all areas of Service Delivery. It is dynamic, challenging and at times fast paced. The post holder will be required to undertake the Service Delivery Scheduling … in relation to agreed standards and ensure the delivery of Service Delivery Scheduling is of the highest quality within agreed policies and procedures, maintaining operational cover utilising the resources available. To coordinate an effective Scheduling function in liaison with the Head of Clinical Workforce to ensure the … effective delivery of service is maintained. This will involve managing consultant, Registrar and junior doctor rotas, ensuring compliance with the European Time Working Directive and New Deal, together with staff under Agenda for Change Terms & Conditions. You will ensure that systems are in place to manage all leave more »
Employment Type: Permanent
Salary: £27000.00 a year
Posted:

ICT Service Delivery Analyst

Bridgend, Bridgend county borough, Mid Glamorgan, United Kingdom
Hybrid / WFH Options
South Wales Police
Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are more »
Employment Type: Permanent
Salary: £33915 - £39036/annum
Posted:

Senior Service Delivery Manager

Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between … IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at the … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »
Employment Type: Permanent
Posted:

Service Desk Manager

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
OpenTech Partners
Service Desk Manager Nottingham/Hybrid - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Perkbox benefits. Hybrid - 2 days working from home Modern office environment. Flexible start times Huge opportunities for professional development … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : Service Desk Manager Location : Nottingham, Hybrid Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with clients to … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute service delivery plans and strategies. Ensure the effective execution of services more »
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

Service Delivery Support Associate

London, United Kingdom
Jacobs Massey
Our immediate requirement is for a Service Delivery Support Associate to play a pivotal part within our service account team. The role will be integral to ensuring support for the service account manager(s), efficient service delivery and enhancing our client relationships. This is … an exceptional team member to join an established operation with scope to drive and enhance the client experience at every opportunity Key Responsibilities; Support service account manager(s) in the management of service accounts: - Field and manage day to day internal and external communications for key service … Track and develop any potential audio visual and videoconferencing support opportunities from our client or 3rd party projects - Monitor account profitability and ensure additional service costs are charged back to the client when required - To ensure all leads & opportunities are fully updated with D365 on a regular basis to more »
Employment Type: Permanent
Salary: £50,000
Posted:

Service Delivery Manager

Aberdeen, City of Aberdeen, United Kingdom
Elevation Recruitment Group
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »
Employment Type: Permanent
Salary: £50000 - £55000/annum
Posted:

Service Delivery Manager

Aberdeen, Aberdeenshire, Scotland, United Kingdom
Elevation Recruitment Limited
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »
Employment Type: Permanent
Salary: £50,000
Posted:

Gas Service Delivery Manager

Liverpool, Merseyside, North West, United Kingdom
Liberty
Liberty has an exciting opportunity for a Gas Service Delivery Manager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending on … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Gas Service Delivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and … assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the North more »
Employment Type: Permanent
Salary: £40,000
Posted:

Security Operations Engineer - Service Delivery

Nationwide, United Kingdom
Hybrid / WFH Options
RedTech Recruitment Ltd
Security Operations Engineer - Service Delivery We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Security Operations Engineer - Service Delivery At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity more »
Employment Type: Permanent
Salary: £30000 - £40000/annum Excellent Benefits
Posted:

SCR Service Delivery Manager

Taunton, United Kingdom
Somerset NHS Foundation Trust
summary Are you passionate about leveraging technology to make a difference in the fight against cancer? Join our NHS cancer software company as a Service Delivery Manager. We are dedicated to transforming cancer care through cutting-edge software solutions that empower healthcare professionals and improve patient outcomes. As … a Service Delivery Manager, you will play a pivotal role in ensuring our customers across England receive exceptional service and support. You will manage the delivery of our software solutions, oversee implementation projects, and ensure timely resolution of issues. Your ability to build strong client relationships … and your expertise in project management will be key to your success Main duties of the job Oversee delivery of our software solutions and transition to cloud Lead the clinical safety assessments for all product changes Coordinate cross-functional teams to ensure timely project completion. Lead the Clinical Safety more »
Employment Type: Permanent
Salary: £50592.00 - £57349.00 a year
Posted:

Digital Services Service Desk Team Supervisor

Bromley, United Kingdom
South London and Maudsley NHS Foundation Trust
Job summary An exciting opportunity has arisen for an experienced Service Desk Team Supervisor to work in the Service Desk team which is part of the Digital Services Service Delivery function. This post requires a high level of discretion, the ability to work unsupervised and a … proactive approach. This is important as the post holder will be required to deputise for the IT Service Delivery Manager in their absence on matters concerning the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include … day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to the Trust) and will be accountable to the Workspace Manager for the supervision of the Digital Services Service Desk more »
Employment Type: Permanent
Salary: £40701.00 - £48054.00 a year
Posted:

Service Delivery Director - IT/ OTT, Media

London, United Kingdom
Confidential
We seek an experienced and dynamic Service Delivery Director to lead service delivery operations for our customers. The successful candidate will be responsible for managing a 100 member team and delivering world-class service to our clients in the media and broadcast arena. Job Summary … goal is to handle the Support team, which consists of L1 to L4 Support Engineers contributing to the Support System end-to-end. The Service Delivery Director will drive transformation and automation initiatives, leveraging cutting-edge technology and best practices to improve efficiency, drive transformational initiatives for continuous … improvement, reduce costs, and enhance customer satisfaction. The ideal candidate will possess strong leadership skills and a deep understanding of service delivery and automation methodologies. Responsibilities Develop and implement strategies to improve service delivery processes and procedures, including incident, problem, and change management. Requirements: Bachelor's more »
Posted:

Service Delivery Manager

Solihull, West Midlands, United Kingdom
Network IT
Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »
Employment Type: Permanent
Salary: £45,000
Posted:

STG Service Delivery Manager

London, United Kingdom
Aon
Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new sales opportunities … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG’s more »
Salary: £ 70 K
Posted:
Service Delivery
10th Percentile
£26,925
25th Percentile
£35,924
Median
£50,000
75th Percentile
£65,000
90th Percentile
£77,500