1 to 25 of 550 Service Delivery Jobs

Service Delivery Manager This is a hybrid role based in office CW9, with the opportunity to work from home part of the week. About the role We are seeking a dedicated Service Delivery Manager (SDM) to oversee the contractual deliverables of assigned accounts. In this role … you will be responsible for managing the end-to-end customer service experience, adhering to proper governance for account management, and implementing processes to ensure successful delivery. The Service Delivery Manager will play a pivotal role in ensuring that accounts are delivered within or exceed approved margins. … As a Service Delivery Manager you will: Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the accounts Accountable for overall contractual deliverables of assigned more »

Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI’s, Manager My client is a highly regarded IT Support company based in … Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP/Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager – More Info … This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a team of service delivery professionals, fostering a culture of high performance and continuous more »

works across the globe partnering with blue-chip organisations across a wide range of sectors delivering technology that helps increase productivity, efficiency and profitability. Service Delivery Manager opportunity: Service Delivery Manager - Responsibilities and duties: The primary point of contact throughout the customer lifecycle, developing relationships with … experience. Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives. Create, run manage & maintain service review meetings with customers on a scheduled basis Participate in training, mentoring and support of colleagues – including onboarding and best practice development. Help run … monitor manage and maintain the licensing requirements for customers Service Delivery Manager - PMO: Engage and collaborate with the broader PMO team. Support Senior Project Managers and act as an escalation or alternate contact when required. Service Delivery Manager - Client Delivery: Support to the Head of more »

Role: IT Service Manager Salary/Rate: £600 - £ 650 per day (inside IR35) Location: Corsham Contract Duration: until March 2026 We are currently looking for an IT Service Manager for our government client. This IT Service Manager role is based 5 days per week on site in … Corsham. Candidates will be required to attend site everyday. The contract for the IT Service Manager position is initially until March 2026 with potential to extend, offering a daily rate within the range of £ 600 to £ 650, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is … inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Role Profile/Responsibilities: Crypto background/experience. Army or Navy background as being a main user of BOWMAN. In depth knowledge of Bowman Radio Codification and BKVMS Equipment PECON, KFD more »

of the UKs premier trusts and the ICT Teams looks after over 9000 users. The post holder will be a member of the IT Service Delivery team and is based within the IM&T directorate. The post will provide IT Technical and Engineering support to users and be … projects and installations covering all the Trust IT services. Main duties of the job The post holder will be a member of the IT Service Delivery team based within the IM&T directorate. The team is responsible for providing first and second level technical support, project based work … and service delivery both on and off site. This can include application, system, and hardware related technical support, technical lead on projects and installation covering all the Trust IT services. The team also have responsibility for some network installation and configuration work. The post holder will be working more »

The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison between … IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at the … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »

Service Delivery Team Leader Location: Ongar, Essex Salary: £30,000PA Job Type: Full-time, Permanent Role Overview: The Service Delivery Team Leader role is varied and involves working alongside internal teams to provide help and offer solutions and support where and when it is needed most. … The Service Delivery Team Leader will have responsibilities covering the day to day managing of the Service Delivery team at Ongar as well being the 'owner' of the customer Short Term Rentals (STR) deliveries and collection requests for the Ongar site. Success in this role means … becoming an expert in end-to-end operational delivery, communicating with the third-party hauliers and being able to deliver that service as the need arises. Key Responsibilities: Driver Planning & Operations: Plan and confirm inbound delivery/collection requests. Balance daily workload and priorities in a fast more »

IT Service Desk Team Leader – Kent - £42,000 + excellent benefits & career development Overview An exciting opportunity has arisen with a large housing association in Kent for Service Desk Team Leader. You will be responsible for the day-to-day support of the service desk and provide … line management and development to the service delivery team. You will maintain a strong working knowledge of all industry-standard applications as well as the company's products and services. Role & responsibilities Managing a small team of service delivery analysts, delivering 1st and 2nd line IT … all tickets that are logged on our IT ticketing system daily. Managing all procedures related to the identification, prioritisation, and resolution of end-user service requests, including the monitoring, tracking, and coordination of service delivery functions. Resolution of incidents and problems by giving in-person, hands-on more »

Service Desk Manager Nottingham/Hybrid - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Perkbox benefits. Hybrid - 2 days working from home Modern office environment. Flexible start times Huge opportunities for professional development … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : Service Desk Manager Location : Nottingham, Hybrid Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with clients to … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute service delivery plans and strategies. Ensure the effective execution of services more »

Fantastic opportunity for an experienced Service Delivery Manager to join a hugely successful, locally formed group within the energy sector. The successful candidate will report to the Head of Technology and will be responsible for managing the service delivery function. This role involves overseeing the delivery of Managed Service controlled services to various companies and employees within the organisation. The IT Service Delivery Manager will both maintain and establish policies to ensure consistently high service performance, monitor compliance with these services, and evaluate customer feedback to develop quality improvement processes that … Salary: Up to £65,000 Up to 10% Bonus Pension Scheme Healthcare Annual Salary Review Hybrid Working (2/3) Key Responsibilities Oversee the delivery of Managed Service controlled services to employees and organizational entities. Maintain and establish policies to ensure consistently high service performance. Monitor compliance more »

IT Service Delivery Manager needed to join a leading energy company based in NI. This is a key role, and the successful candidate will possess a strong background in IT Operations and Service Delivery. Overview: The IT Service Delivery Manager will report to the Head … of Technology, managing service delivery functions. This includes overseeing Managed Service controlled services, ensuring high service performance, monitoring compliance, and developing quality improvement processes. Key Responsibilities: -Monitor and support all aspects of service delivery. -Manage outsourced managed services, fostering partnership and collaboration. -Oversee IT Service Desk, Service Request, Asset/Configuration, License Management, Business Continuity, and Disaster Recovery. -Handle incident, problem, change, and release management tasks. -Champion service management in projects, ensuring minimal service impact. -Ensure service quality and performance, factoring in future demand and capacity plans. -Manage staff, including more »

office (Tuesday-Thursdays in office, Monday or Friday only expected if necessary). SThree are pleased to announce we're recruiting for a talented Service Delivery Engineer to join our excellent team. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … Technology, with the twin aims of ensuring that Group Technology understands the customers' needs and concerns Identify opportunities to improve the knowledge within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process more »

Job Title: STG Service Delivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a Service Delivery Manager to join our team in London. The Service Delivery Manager will be primarily responsible for:Processing new sales opportunities … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) Service Delivery Manager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG’s more »

Job Title: Senior Service Delivery Manager Direct Reports/Key Relationships: Client Services, Technical Delivery, and Renewals Teams Location: Hybrid - 2 days a week in London Salary: Up to £70,000 + bonus Company/Position Summary: My client a well established UK based Cloud services provider … are hiring for a Senior SDM to grow their team. The Senior Service Delivery Manager ensures services meet customer requirements and maintains strong client relationships. Key Responsibilities: Client Relationship Establish and maintain executive-level client relationships. Act as the primary contact for service escalations. Conduct quarterly business … hours escalation support (approx. one week per quarter). Drive Client Experience Improvement Develop and implement processes to enhance client success. Identify gaps between service delivery and client expectations. Share updates on CX improvement initiatives. Contract Management Maintain the Client Handbook throughout the contract lifecycle. Ensure SLA adherence more »

Service Delivery Manager Service Desk/Operations Management My client is seeking a dynamic and experienced Service Delivery Manager to join their team. The successful candidate will be responsible for ensuring business continuity by overseeing day-to-day operational activities, managing our helpdesk team, and … ensuring the achievement of Key Performance Indicators (KPIs). Key Responsibilities: Ensure seamless IT service delivery to maintain business operations, swiftly addressing any disruptions or issues that arise. Oversee daily operational activities to ensure they are performed efficiently and effectively, meeting the company's standards. Lead and manage … the helpdesk team, providing guidance, support, and training to ensure top-notch service delivery. Monitor and manage KPIs, ensuring targets are met or exceeded, and implementing improvement plans where necessary. Act as the primary point of contact for clients, ensuring their needs are met and building strong, positive relationships. more »

Job Title: Junior Service Manager Location: London Salary: £35,000 - £42,500 Key Skills: ITIL, Managed Services, Service Delivery, Service Management, Network Services, Security Services About the Company: A leading technology organization that prides itself on delivering service excellence across all of its key technology … verticals. The company is a Managed Service provider with a multitude of high-profile clients. Services delivered are mission-critical and carry varying levels of complexity. This company prides itself on employee development and offers numerous development opportunities and career advancement paths. About the Role: The Junior Service … quality standards, within specified SLAs. Responsibilities include: Assisting in the management of services being delivered to multiple customers. Participating in monthly, quarterly, and annual service reviews. Supporting continual service improvement efforts. Contributing to commercial reviews. Assisting in the implementation of new services and governance. Supporting the development of more »

Service Delivery Operational Planner Role Purpose The Service Delivery Operational Planner will maximize growth whilst minimizing Service Delivery inefficiencies. This planner is at the heart of the operation, supporting the delivery of stable operations at Gatwick Airport. Department activities include managing the service delivery batching capacity, forecasting staff demand and customer flow, and setting out future SD requirements. Key Responsibilities Batching modelling to support Service Delivery operations and strategic decision making up to 72 hours in advance. Leverage the use of statistical analysis to drive performance Provide insight on … be your best self. What you'll show: Evidence of behaviors aligned to company values: Delighting Customers Respect Safety and security Imagination Performance Driven Service Excellence About Us As the global caterer of choice, dnata catering UK provides inflight catering to the worlds leading airlines. When serving these customers more »

IT Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced IT Service Delivery Manager to join a vibrant and growing IT operations team in the heart of Sheffield. Along with a highly competitive salary there is … the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the IT Service Delivery Manager you will lead and develop a team of IT professionals to support the performance and overall management of the IT systems that facilitate … that a business continuity plan is in place and continually reviewed/improved to support in the event of any incidents. You will provide service design and service operation as described by the ITIL framework and ensure all systems evolve to meet changing customer habits and requirements. Manage more »

Liberty has an exciting opportunity for a Service Delivery Manager to join our team and oversee the running of the Havebury contract. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of circa £45k to … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Service Delivery Manager role will include: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »

Service Delivery Engineer Sittingbourne, Kent - Office/field-based, covering predominantly London & South of England. Salary: £34k - £38k Hours: Shift pattern covering 37.5 hours per week within the hours of 7 am and 8 pm, Monday to Friday. Are you an experienced 2nd/3rd Line Engineer looking … with MS Server, Desktop, Active Directory, and Networking skills to join a fantastic company promoting unique solutions and a hands-on approach. As a Service Delivery Engineer, you will: Work within a shift pattern providing a mixture of 1st/2nd/3rd line service desk/… and the installation of IT projects and managed services to a growing customer base primarily in London and the South. Report to the Senior Service Delivery Manager and work closely with other Infrastructure and Service Delivery team service engineers. Be primarily based at the Head more »

the team and be part of the management team. This position is based fully on site. Project & Technical Services Manager Position Overview Leading the service delivery and technical services team, ensuring the team's processes and tasks are carried out efficiently and to a high standard of quality … Provide service expertise and be the escalation point within the Service Delivery team on support and technical matters Mentor and coach staff to maximise individual and team development, growth, competence, and succession Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems & projects Constantly monitor and document recommendations formally via service delivery plan including SLAs Maintain documentation and work with the Senior Management team on strategies, processes and procedures Have hands on input and lead projects/tasks more »

as part of a team in supporting the DDAT Infrastructure, Voice and Data network services to ensure the provision of an efficient and reliable service across all our offices. The post holder will be responsible for managing a range of IT Infrastructure, voice and data networks provided by both … internal and external service providers to support the DDAT Strategy, including the implementation, management and on-going support. Uses specialist technical and business knowledge and co-ordination skills to manage the day to day operational activities and relationship between the service function and business areas, ensuring a unified … approach to service delivery from the initial service design to service decommission. The post holder will be required to work across the NHSBSA's locations and will therefore be required to undertake a degree of travel across the country. What do we offer? 27 days leave more »

Investigo are partnered with a FTSE 100, London based organisation who are going through a huge IT transformation. The business are looking for a Service Optimisation Manager to play a critical role in driving continuous improvement, enhancing service quality, and ensuring that services align with the strategic goals … of the business. Purpose of the role You will be responsible for delivering the enhancement and assurance of service to the business. This role involves driving service performance and assurance through both data analysis and stakeholder feedback, working with process owners to optimise and improve service. The work … delivered by this role will span the suite of ITIL process areas, and partner in particular with Service Operations and Service Delivery to enable a culture of fixing forward, looking into repeat incidents and degradation's in service in order to identify remediation. Accountabilities Engage with more »

Band 7 to join our Assistive Technology Team. This role will require the successful candidate to provide a high quality, evidence based assistive technology service, promoting participation, communication and interaction for children and young people accessing The Childrens Trust Therapy Services. Additionally, you will develop and deliver the service, in collaboration with multidisciplinary health, therapy and education teams. Our service delivery aims to promote outcome focussed interventions, safe care, function, and participation, of children and young people accessing home, school, and community life. You will provide clinical leadership within the area of assistive technology, across the … therapy service, ensuring the delivery of child and family focused goal led interventions at a highly specialist level, for children and young people accessing The Childrens Trust School and in-patient neurorehabilitation services. Staff benefits include London weighting, shuttle bus, and more Read more below Interview Date: To more »