151 to 175 of 332 Service Management Jobs in London

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

RoleTo lead and manage three critical IT functions: the Entrata Application Service Team, the End User Support Team, and administrative oversight of Corporate IT network and system resources based in London. This role requires strategic leadership, operational excellence, and a strong understanding of enterprise IT service deliveryJob Responsibilities1. … Entrata Application Service ManagementEstablish and lead a dedicated team to support the Entrata application, ensuring high availability, performance, and user satisfaction.Oversee application lifecycle management including deployment, upgrades, incident resolution, and vendor coordination.Define and implement service level agreements (SLAs), KPIs, and continuous improvement initiatives.Collaborate with business stakeholders ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

excellence. Key responsibilities of the role Leading, developing and growing a team of infrastructure engineers Setting technical direction and priorities across the team's service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery with long-term improvements and automation initiatives Hiring, onboarding and developing new team members Representing the team's roadmap and capabilities to stakeholders across ...

Technical Service Delivery Manager Location: London or Birmingham Hybrid working availabl e We are working with a leading global organisation to recruit a Technical Service Delivery Manager to join their technology function. This is an ideal opportunity for someone with a strong technical infrastructure background who is looking … move into a more service-delivery- and stakeholder-focused role while remaining technically credible. You will work closely with internal stakeholders, strategic technology partners and MSPs, ensuring infrastructure services are delivered effectively, securely and to agreed standards. You'll ideally have: Proven experience working within an outsourced, managed-service ...

foundational infrastructure services, including internal networks and client access, core network connectivity across physical sites, on-premise infrastructure, and enterprise endpoint management across mobile, Linux, Windows, and Mac platforms.Reporting to the Senior Director of IT, this role directs a broad, globally distributed organization through multiple managers and is accountable … remote access)Core network and site connectivity (WAN, data center interconnects)On-premise infrastructure (DNS, compute, storage platforms)Endpoint and client management (mobile, Linux, Windows, Mac)Hold end-to-end accountability for service performance, including availability, reliability, security, resilience, and user experience.Make final decisions on operational priorities, tradeoffs ...

data capabilities, governance, and infrastructure, helping to turn data into a strategic advantage for the organisation.This role requires exceptional programme leadership, strategic thinking, stakeholder management, and delivery expertise. You will be a champion of programme and project management best practice, with the ability to drive high-performing teams … exemplary ways of working. Line management responsibilities may also form part of the role. This role has end-to-end accountability for a portfolio of approximately 10 major data initiatives, spanning data platform transformation, data governance, analytics enablement, customer insight capabilities, regulatory and corporation reporting, operational data management ...

position involves system programming, infrastructure support, technical analysis, solution design, deployment planning, configuration, testing, and ongoing operational support. The successful candidate will oversee the management and support of all CICS services, ensure high availability of business-critical applications, provide technical leadership during incident resolution, and collaborate with development … teams to resolve complex technical issues.Lead problem determination, root cause analysis, and recovery activities during critical incidents.Design and implement new technology solutions to improve service availability, performance, and operational efficiency.Monitor CICS performance and system resources to ensure optimal response times and service levels.Develop, test, and maintain backup, recovery ...

Proven experience as a Product Manager or Senior Product Owner. Experience working within SaaS, software products or digital platforms. Strong product discovery and roadmap management experience. A data-driven and customer-focused approach to decision making. Experience working within Agile product development environments. Excellent stakeholder management and communication … skills. We'd be particularly interested in candidates with experience in one or more of the following: SaaS products and platforms Managed Service Providers (MSPs) Customer experience and digital self-service platforms Service management, CRM or workflow tools Data-driven products and analytics platforms Cloud, infrastructure ...

operational excellence.Key responsibilities of the role include:Leading, developing and growing a team of infrastructure engineersSetting technical direction and priorities across the team's service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion HostsDriving infrastructure as code adoption and the evolution of AI-driven infrastructure managementEnsuring … availability, performance and operational health of core servicesActing as the escalation point for critical incidents and service issuesBalancing operational delivery with long-term improvements and automation initiativesHiring, onboarding and developing new team membersRepresenting the team's roadmap and capabilities to stakeholders across the businessRemoving blockers, managing dependencies and enabling ...

tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The Threat and Vulnerability Management Team Lead is responsible for defining, developing, and leading the strategic direction for safeguarding the organisation’s infrastructure and applications. This is achieved … Engineering Services & Solutions (DES) department of the Technology Division.The role is part of the Digital Engineering Services & Solutions (DES) department, which encompasses Infrastructure and Service Management across EMEA Bank, International Securities, and the 15+ countries in which these entities operate. The position is responsible for leading the Threat ...

Operations Technology Solutions (OTS) Field Delivery organisation is seeking an IT Program Manager to provide program management across the service, support, and project portfolios in the UK & Ireland. This is a great opportunity for an individual looking to develop a career in IT program management within … fast-paced, operational environment.You will have the opportunity to expand your program management capabilities and take responsibility for the governance, reporting, and continuous improvement of the UK Field Delivery portfolio. This role focuses on driving Field Delivery initiatives—supporting portfolio health, process improvement, and cross-functional coordination—rather than ...

governance.Provide leadership across the cloud and platform toolchain, including Azure, AWS, Entra ID, Boomi, ServiceNow integrations, and related controls.Manage cloud vendor and managed service partner relationships.People Management & DevelopmentManage senior engineers and architects through regular 1:1s, goals, performance reviews, and development conversations.Build and sustain a collaborative team culture.Identify … with the Head of IT – Platform Engineering.Translate business, security, architecture, and operational demand into priorities, reusable patterns, and standards.Represent the function in architecture governance, service design, transition, and senior leadership forums.Produce roadmaps, business cases, standards, and technical briefings to support decision-making.Delivery & Operational OversightEnsure engineering delivery oversees work delivered ...

with key stakeholders across the business to balance competing priorities and ensure alignment to strategic objectives. Contribute to company-wide discussions relating to risk management, innovation, operational effectiveness, and long-term organisational capability. Define and deliver the technology strategy in alignment with organisations objectives. Identify, evaluate, and implement technology … Lead the design, governance, and oversight of business and technology transformation programmes. Work closely with Project Success and business stakeholders to ensure appropriate project management support and governance. Oversee programme delivery, ensuring alignment with strategic priorities, effective management of risks and dependencies, and achievement of intended outcomes. Provide ...

committed to building a diverse, equitable and truly inclusive universityData and Technology ServicesAssociate Director Service DeliverySalary from 63,370 to 73,163 pa inclusive with potential to progress to 80,927 pa inclusive of London allowanceThe London School of Economics is a cosmopolitan university situated in the vibrant centre … study of social sciences.LSE’s Data and Technology Services division provides services to over 10,000 staff and student users.The Associate Director, Service Delivery is a pivotal senior leadership role within Digital Technology Services (DTS), responsible for ensuring the reliable, effective and strategic operation of LSE’s core ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

across routers, switches, firewalls, hosting, data centre, LAN/WiFi, SD-WAN, UC & Unity, telephony, mobility, MPN & cloud, IoT, fixed connectivity, cloud & security and service transition. Set up and validate complex test environments, including network test equipment and RFC 2544 performance testing where required. Support Test Managers with status … team and, where applicable, the customer lab in Spain. TECHNICAL SCOPE & DOMAIN COVERAGE Testing services are delivered across the full client UK product and service estate: Hosting; LAN & WiFi; Data Centre; Service Transition; SD-WAN; Telephony; UC & Unity; MPN & Cloud; IoT; Fixed Connectivity; Mobility; Cloud & Security. Test phases ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...

senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee … delivery of a complex, multi‐agency programme spanning technology, service operations, security, and adoption. The role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution. Key Responsibilities Own the transition and transformation approach, including roadmap ...

world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve … remains secure, well-governed, documented, auditable and operationally resilient. The role focuses on IT governance, ISO 27001 maintenance, Microsoft 365 and Azure governance, risk management, documentation, compliance, and project-to-BAU transitions. Purpose of the role Maintain effective IT governance, operational continuity and control evidence. Support ISO 27001 post ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level. Key Responsibilities IT Operations Leadership & Service Excellence Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience.The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control.What you will doLeads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure, resilient, scalable, and operationally effective.Microsoft ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...