151 to 175 of 412 Service Management Jobs in London

Evelyn Partners in London is seeking a Service Protection Analyst (Change, Release, Transition) for a 12-month FTC to join the Service Protection team and govern the delivery of changes into live service. You will ensure operational readiness, risk mitigation and compliance with service-management standards … across Release Management, Service Transition and CAB. The role requires ITIL experience, multi-system and multi-vendor coordination, strong data analysis and clear stakeholder communication. #J-18808-Ljbffr ...

Location: London (hybrid working - 2-3 days onsite) Duration: 12 months + Vetting: SC security clearance will be required Essential Skills Security & Identity Service Ownership: Proven experience owning and managing enterprise security, identity and access management (IAM) services within complex organisations. IAM Expertise: Strong understanding of identity lifecycle … management, authentication, authorisation, privileged access management (PAM), SSO and multi-factor authentication (MFA). Cyber Security: Strong knowledge of security principles, controls, vulnerabilities and risk management within large-scale digital environments. Service Management & Governance: Experience defining service strategy, roadmaps, SLAs, KPIs, controls and continual ...

Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack channels, and email Provide timely acknowledgments and updates within defined SLAs to end-users worldwide Troubleshoot OS, connectivity, application, and endpoint issues on macOS, Windows, and Linux devices Collaborate with Workplace, Engineering Operations, HR, and Security teams … carriers Solid understanding of information security best practices and GDPR compliance requirements within EMEA Excellent verbal and written communication skills with a strong customer-service attitude and collaborative spirit Ability to lift up to 30 lbs for inventory handling and logistics Flexibility to participate in an on-call rotation ...

London, 23 days per week A major global organisation is seeking a Head of IT Operational Excellence to transform and lead its global technology service operations. P lease Note: This is a broad leadership role covering Service Management, global User Support, Major Incident/Command Centre capability … user-focused and reliability-led operating model . Key Skills/Experience for the Head of IT Operational Excellence role: Global IT Operations/Service Management leadership ServiceNow and modern ITSM Global Service Desk/User Support Improving user experience/DEX , with measurable outcomes Major Incident ...

week in the office or on client sites. Qualifications Three or more years of experience in Operational Resilience, Business Continuity, Third‐Party Risk Management, OCIR, Crisis Management, IT Service Management, IT Continuity, Security, Risk Management, Supply Chain Resilience, or Disaster Recovery. Strong stakeholder management and communication skills. Knowledge of IT service models such as COBIT or ITIL and applicable international standards for resilience and risk management. Certifications such as BCI, DRI, CISSP, or IRM are desirable. Experience in a financial services environment is an advantage, though principles apply across sectors. Capability ...

Azure, RHEL and Java/Spring Boot microservices. You’ll support business-critical platforms in a 24/7 environment, taking ownership of incident management, security remediation, CI/CD and automation. The Opportunity As TechOps Engineer, you’ll be responsible for the reliability, security and performance of complex … cloud infrastructure. • Collaborating with Security, SOC and NOC teams during incident response and post-incident reviews. • Managing incidents, problems and changes through Jira Service Management. • Maintaining operational runbooks, dashboards and technical documentation. • Improving platform reliability through automation, scripting and CI/CD. • Participating in a 24/ ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...

their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic client accounts, maintaining a thorough understanding of each customer's business objectives, challenges, technology landscape, contract status … strong, trusted relationships with key stakeholders through regular face-to-face meetings, virtual reviews, telephone contact, and email communication. Conduct Quarterly Business Reviews (QBRs), Service Reviews, and Strategic Planning Sessions with clients. Act as the primary point of contact for customer relationship management and account development activities. Drive ...

needs of partners, customers and the wider business. We’ll look to you to bring your proven experience leading technology operations or IT service management in a complex, multi-site environment, ideally within retail, hospitality or another consumer-facing sector with experience managing operational risk, service continuity … ability to make effective decisions during high-impact incidents. You’ll have strong practical knowledge of ITIL practices, including incident, major incident, problem, change, service transition and service-level management. As well as demonstrable experience managing third-party service providers against contractual commitments, SLAs and improvement plans. ...

behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy. We're looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands‐on role … closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need. What You'll Be Doing Owning day-to-day IT service delivery across restaurants and the Support Office Managing ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response ...

will work closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation … point for incidents and service requests unresolved at 1st line. Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices. Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Configure and support end-user hardware (laptops, mobiles, printers) and software (M365, MDM, VPN). Perform root ...

seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365 , Intune , Okta , Proofpoint , SharePoint Online , and MDM solutions , ensuring secure, reliable, and efficient end-user collaboration … maintain messaging and collaboration solutions to ensure high availability and performance. Manage mail flow, email security, retention, archiving, and compliance policies. Endpoint & Mobility Management Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions. Configure device compliance, application deployment, conditional access, and endpoint security policies. Ensure secure ...

responsibilities Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards … identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with ...

IntroductionThe In-Store Technology Analyst role has the responsibility of investigating and resolving technical issues raised through the service management platform, for all in store and head office IT hardware and software. Working daily on site in our stores/offices, the IST Analyst is the physical touch … rotational basis, as well as occasional travel to regional stores and sites.As the In-Store Technology Analyst, you will:•Work collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt with •Be the 1st & 2nd line support of PC, Mac and store ...

responsibilities Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards … identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with ...

This is an exciting opportunity for an IT Operational Delivery Project Manager/IT Service Manager to join this global Energy company looking after DEX Sustainability, including Delivery, Operational Readiness, Stabilisation and Risk Reduction. Description: DEX Sustainability Responsibilities Lead DEX Sustainability from design into delivery, implementation and value realisation … Strong project delivery and operational management experience covering service performance, stability, incidents, risk and OPEX. Good infrastructure knowledge including resilience, environments, release management and change control Define and manage Non-Functional Requirements and measurable operational outcomes Drive operational readiness, service transition, deployment and support handover Identify ...

Description This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with … customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising ...

purpose The Finance Applications Manager is the operational owner for Centellic’s enterprise finance application ecosystem. The role provides end-to-end platform stewardship, service management and technical coordination across finance systems, integrations and adjacent source platforms, ensuring services are reliable, secure, controlled, supportable and aligned with business … integration and middleware. Key Responsibilities Enterprise finance systems ownership Act as the accountable IT Operations platform owner for the finance application ecosystem, maintaining clear service ownership, support models, operational standards and a prioritised roadmap. Develop working knowledge of how each application is used by Centellic and how source data ...

management. You'll take ownership of technical issues and projects while proactively identifying ways technology can improve clients' businesses. This isn't purely a service desk role. You'll be expected to build strong relationships with clients, visit customer sites and confidently explain technical solutions to both technical … technical requirements and providing recommendations. Identify opportunities to improve clients' infrastructure, security and ways of working. Maintain clear documentation and follow structured IT service management processes. Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments. What ...

management. You’ll take ownership of technical issues and projects while proactively identifying ways technology can improve clients’ businesses. This isn’t purely a service desk role. You’ll be expected to build strong relationships with clients, visit customer sites and confidently explain technical solutions to both technical … technical requirements and providing recommendations. Identify opportunities to improve clients’ infrastructure, security and ways of working. Maintain clear documentation and follow structured IT service management processes. Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments. What ...

needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology … campuses. Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture. Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management. Develop and embed a support model that effectively balances remote assistance, regional on-site provision ...

needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology … campuses. Provide direction, coaching and support to managers and specialist teams, fostering a collaborative and accountable culture. Oversee the University's support operations, including service performance, governance, prioritisation, escalation routes and knowledge management. Develop and embed a support model that effectively balances remote assistance, regional on-site provision ...

customer's business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

customers business outcomes. Key Responsibilities 1. Deal & Solution Architecture Leadership Lead the architecture of complex, multi-tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high-level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across technology … sessions, and deep-dive technical/operational interviews. 4. Financial & Commercial Architecture Shape pricing models including T&M, Fixed Price, Outcome-based, or Managed Service constructs. Ensure commercial solutions reflect risk-adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...