176 to 200 of 344 Service Management Jobs in London

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...

senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee … delivery of a complex, multi‐agency programme spanning technology, service operations, security, and adoption. The role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution. Key Responsibilities Own the transition and transformation approach, including roadmap ...

world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve … remains secure, well-governed, documented, auditable and operationally resilient. The role focuses on IT governance, ISO 27001 maintenance, Microsoft 365 and Azure governance, risk management, documentation, compliance, and project-to-BAU transitions. Purpose of the role Maintain effective IT governance, operational continuity and control evidence. Support ISO 27001 post ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level. Key Responsibilities IT Operations Leadership & Service Excellence Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience.The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control.What you will doLeads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure, resilient, scalable, and operationally effective.Microsoft ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

Deliver strategic initiatives including cloud transformation, infrastructure modernisation, AI adoption and enterprise application programmes. Manage multiple concurrent projects and workstreams, ensuring strong governance, risk management and successful delivery. Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules. Lead cyber security programmes including ISO 27001, Cyber Essentials Plus … resilience initiatives. Oversee enterprise application projects including ERP, HR, CRM, Service Management and systems integration. Manage third-party suppliers, systems integrators and outsourced delivery partners. Ensure programme governance, financial control, reporting and benefits realisation across all workstreams. Present programme updates, risks and investment proposals to Executive Leadership ...

DevOps and tooling team across UK and offshore locations, driving a culture of continuous improvement and engineering excellence Oversee end-to-end platform lifecycle management ensuring availability, resilience, security and compliance across all tooling environments Drive standardisation and optimisation of CI/CD pipelines, automation frameworks and DevOps practices … across the organisation Manage BAU performance, incident escalation and service reliability for critical DevOps platforms, including P1 management and stakeholder communications Oversee delivery of DevOps and tooling elements within major transformation programmes and cloud initiatives Act as a key stakeholder interface across IT, business and architecture teams ...

Directory, email, and collaboration tools. Support trader voice and telecommunications systems, including handsets, headsets, turrets, and voice recording solutions. Assist with user administration, profile management, and access provisioning. Trading & Market Data Systems Support market data platforms such as Bloomberg and Refinitiv. Develop knowledge of trading applications and financial market … technologies. Help maintain availability and performance of critical business systems used by trading and dealing teams. Assist with transaction systems and associated infrastructure. Service Management & Continuous Improvement Manage incidents, problems, service requests, and changes using ServiceNow. Contribute to root cause analysis and high-severity incident management. Monitor ...

Automation solutions.Design, develop, and implement monitoring and automation processes across IBM z/OS environments.Create, modify, test, and deploy automation rules, policies, and event management solutions.Manage requests for new automation requirements and enhancements from business and technology teams.Work closely with stakeholders to understand operational requirements and translate them into … maintain REXX-based automation scripts and utilities.Collaborate with infrastructure teams to enhance operational efficiency through intelligent automation.Participate in strategic projects involving automation modernization and service improvements.Monitor system health and automation effectiveness across multiple environments.Support incident, problem, and change management processes.Create and maintain technical documentation, operational procedures, and automation ...

residual infrastructure risk.Required skills and qualificationsEducation and experienceBachelor’s degree in a relevant discipline or equivalent experience.Deep experience in infrastructure, IT operations, technical program management, or technology transformation, with a proven track record of leading large-scale, complex initiatives.Proven success leading enterprise lifecycle, modernization, or technical debt programs; financial … services or regulated-industry experience is preferred.Technical and professional skillsStrong knowledge of enterprise infrastructure, technology lifecycle management, and infrastructure risk.Experience working across asset, configuration, architecture, security, vulnerability, and IT service management functions.Strong program management and analytical skills, including prioritization, portfolio oversight, and executive reporting.Leadership and interpersonal ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

sector, is currently seeking a Quality Manager to join their team in London on a fixed term contract.Key Responsibilities:Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions.Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews are executed ...

cover 5 main areas:**1. Run Operations Excellence**: Together with the IT Application owner and an offshore team, you will be responsible of providing service excellence to the Finance community, enhance operational efficiency and compliance: * As a gatekeeper, you will be the first line of contact for any questions … tests yourself* Optimise licenses in the best way, review system access regularly and ensure highest levels of internal controls and external audits on access management with your partners in Tech**2**. **Data Quality Management:** As a data steward, you will be responsible for the data quality ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing … audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device performance and operational KPIs to improve reliability and service delivery Implementing process improvements and driving operational excellence Supporting compliance, certification activities and technical governance What we're looking for Proven leadership experience within ...

services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across … organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance and operational standards. Essential Experience Proven experience managing IT Infrastructure and Operations teams. Strong technical background across cloud, networking and end user computing. Experience supporting Azure and AWS environments. Knowledge of Windows ...

experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Observability, Resiliency, Service Management, Reliability, Performance engineering, Scalability, release management, Cloud cost management. Role Description Skills: ROLE PURPOSE Lead the Site Reliability Engineering practice, driving … reliability. Own the definition and enforcement of non-functional requirements (NFRs) using FMEA-based resiliency frameworks, and champion observability, self-healing automation, automated incident management, and database operations automation. Ensure systems are resilient, performant, cost-optimised, and continuously improving. KEY RESPONSIBILITIES Define and enforce non-functional requirements (NFRs ...

operational readiness.You’ll be accountable for building scalable operating motions that translate product innovation into measurable client outcomes—faster onboarding, higher adoption, better service experiences, and repeatable launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best … class fintech customer journey at enterprise scale.Job responsibilitiesSet the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders.Lead end-to-end customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes.Own launch and change readiness governance ...

operational readiness. You’ll be accountable for building scalable operating motions that translate product innovation into measurable client outcomes—faster onboarding, higher adoption, better service experiences, and repeatable launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver … class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service, and regional stakeholders. Lead end-to-end customer journey design and optimization (onboarding, servicing, releases), establishing standards, playbooks, and measurable experience outcomes. Own launch ...

consistently professional demeanor. The End User Computing team at ICE provides technical support to ICE employees, in addition to being involved in the management of technology systems that include desktop support, remote access, process automation, purchasing and conference room support. The EUC Manager will oversee the management … computing and working closely with local business partners to address their needs by delivering superior technology. The EUC Manager provides leadership in driving continuous service and process improvements and has primary ownership of end user experience in the office locations they support. Responsibilities Recruit, mentor, and motivate a team ...

ensuring operational continuity while supporting the successful separation of a significant business unit. You’ll work across multiple technology domains, collaborating with senior stakeholders, service owners, vendors and commercial teams to deliver a structured and well-governed transition.The RoleAs the M&A Programme Director, you will establish the governance … framework for transition services, oversee service delivery throughout the transition period, manage commercial obligations and coordinate exit planning to enable a successful separationKey responsibilities include:Establishing governance, service management processes, KPIs, SLAs, and reporting frameworks.Leading the mobilisation and ongoing management of technology transition services.Working closely with ...