201 to 225 of 412 Service Management Jobs in London

providers Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs Operate cohesively with the service desk team to maintain service levels All work undertaken must be logged via a Service Desk Reporting Tool, and this must … date and accurately and clearly indicate the incident details and remedial actions taken. Escalate all critical and high-priority incidents to line and senior management Report recurring incidents to problem analyst teams and line management Proactively contribute to service improvement initiatives Provide technical expertise and assistance ...

supporting a major Defence programme within a multi-supplier (SIAM) environment, working as part of the Operational Integrator (OI) function to onboard new service providers into an established security operating model. Your new role As a Cyber Security Consultant specialising in Process Alignment and Supplier Onboarding, you will play … integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured supplier onboarding ...

This is an exciting opportunity for an exceptional, experienced Technical Operations Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Actively bring knowledge … team to ensure high morale and productivity. Effectively delegate and prioritise tasks for efficient incident resolution and request fulfilment. Manage requests following standard project management methodology (plan, build, deliver, run) with associated reporting. Desirable skills Overall Experience & Qualifications: Ideally 5 years plus of experience in AV operations, and ideally ...

Winston Taylor. Position summary Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence? As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period … growth. You will lead and coach Service Desk Analysts, providing direction and motivation throughout. The role requires acting as an escalation point for complex enquiries. You will proactively identify issues and resolve them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part ...

bridge between clients and the engineering team. Tasks Respond to client emails in clear, professional English (AI-assisted but human-reviewed) Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications Develop strong contextual awareness of platform workflows, data flows, and business logic … comfortable handling professional client communication) Comfortable working in the US timezone Strong logical thinking and ability to understand complex workflows Experience using Jira Service Management and Jira Software Ability to distinguish between bugs, feature gaps, and configuration errors Familiarity with SaaS platforms and structured support processes Comfortable using ...

role As DEX Operations Manager, you will lead end-user support operations across EMEA, bringing together Desktop Support, TechBar services and Microsoft 365 service ownership into a single, consistent operating model. You will drive service excellence, operational improvements and data-driven decision-making to enhance the digital employee … experience for colleagues across the region. Key responsibilities Lead Desktop Support and TechBar operations across EMEA, ensuring consistent, high-quality service delivery. Own operational performance, service improvements and major incident escalation, using data and insights to drive measurable outcomes. Act as service owner for Microsoft ...

Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Managing incidents and service requests … through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application, and connectivity issues. Coordinating ...

leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results. Role Overview: The IT Service Availability Engineer is responsible for ensuring the continuous availability and optimal performance of IT services and infrastructure across the organisation. This role involves proactive … monitoring, troubleshooting, and resolution of incidents, as well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience. Key Responsibilities: 1. Service Monitoring and Incident Management: Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business ...

continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes. The project is based in the LBF Red area and the individual can expect … following responsibilities: Part of a team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest ...

Workplace Support Engineer, you'll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you'll help deliver excellent customer experiences while ensuring compliance with security and operational standards. Your responsibilities will include: Managing incidents … service requests through ServiceNow and ensuring timely resolution in line with service levels. Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology. Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities. Troubleshooting hardware, software, application ...

collaboration and managed services, seeks a Director of Global Services for EMEA & APAC based in London with hybrid working. You will lead the Client Service Management and Managed Onsite teams supporting enterprise customers. You will drive client retention, oversee contracts, manage KPIs and SLAs, and collaborate with project … management, service architecture, and the CTO office to scale services globally. #J-18808-Ljbffr ...

ways to improve the automated tests to make them more efficient. You will work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates on the progress … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Secondary -> Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Achieve ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

controls and configuration audits. Key responsibilities: Identifying, categorising and maintaining Configuration Items, including infrastructure, servers, software, systems and documentation Managing and improving the Configuration Management Database (CMDB) Establishing and maintaining hardware and software configuration baselines Ensuring changes are appropriately controlled, recorded and traceable Supporting Change Advisory Boards and Configuration … reconciling recorded data against live environments Ensuring systems and technical documentation meet governance, compliance and organisational standards Working across infrastructure, engineering, development, testing and service-management teams Essential experience: Current and valid SC clearance Strong commercial experience as an IT Configuration Manager, Service Configuration Manager or Configuration ...

Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Job description Job responsibilities Leadership Support the strategic and operational management of clinical applications across community services, ensuring delivery is safe, efficient, and user-centred. Lead the configuration, integration, testing, and deployment of clinical systems … Digital Services ownership. Work in close partnership with clinical leaders to ensure systems effectively support safe, high-quality patient care. Stakeholder Engagement and Relationship Management Establish and maintain strong, effective relationships with key stakeholders, including Deputy Directors, General Managers, senior clinicians, and operational leaders. Act as a principal liaison ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio ofwealthproducts built on a common Investment Platform. We are seeking a Head of Production Management to lead ...

investing, and the trust that 150 years of J.P. Morgan heritage brings. J.P. Morgan Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give … work in tribes and squads that focus on specific products and projects. About the role: J.P. Morgan Personal Investing is strengthening its production management capability to support a growing portfolio of wealth products built on a common Investment Platform. We are seeking a Head of Production Management ...

track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise. About the role: As an Expert Service Delivery Manager, you will own the end-to-end service relationship for one or more of Ensono's most strategic, mainframe-centric clients. … executive face of Ensono to CIO/CTO-level stakeholders, orchestrating delivery across z/OS, distributed and cloud platforms, and driving continual service improvement across a highly complex, multi-tower estate. This is a senior, client-facing role for someone who is equally comfortable in an ITIL governance ...

Service Design & Transition Lead Location: London - 1/2 days p/week onsiteRate: £650 - £750 p/day (Inside IR35)Duration: 6 months initially, with a view to extend I'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation … sure the new platform is properly set up and ready to move into live BAU service. You’ll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/ ...

improving Azure, Microsoft 365 and hybrid infrastructure services Managing and maintaining enterprise networking, firewalls, VPNs and connectivity services Delivering infrastructure changes, upgrades and service improvements Helping reduce legacy technology dependencies and supporting cloud migration initiatives Automating deployments and configuration through scripting and tooling Working closely with Service Desk … premise infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. … however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide ...

fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis. IT Service Desk Team Lead Summary: The Service Desk Team Lead plays a vital role in ensuring that IT support is efficient, reliable, and aligned … demands of a fast paced legal environment. Working closely with the Head of Service Delivery, you will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm. IT Service Desk Team Lead Key Responsibilities: Provide daily ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … proactively improve the services you support. You will be responsible for providing technical support, and operational expertise, ensuring reliability, security and efficiency. A Senior Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients ...

Manager About the Role An exciting opportunity has arisen for an experienced Workshop Manager to lead the end-to-end repair, refurbishment and operational management of a busy technical workshop supporting a large-scale, customer-facing technology environment. The successful candidate will provide both strategic and operational leadership, ensuring … testing of returned equipment and assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point ...