201 to 225 of 561 Service Management Jobs in London

Purpose of Role looking for a highly experienced PKI Security Engineer to lead the design, implementation and phased rollout of a Certificate Lifecycle Management (CLM) platform across EMEA. This will establish automated certificate discovery and lifecycle controls, integrate the platform with enterprise PKI and technology services, and progressively support … approval, issuance, deployment, renewal, revocation and decommissioning using ACME, SCEP, EST, APIs, agents and native connectors where appropriate. Design CLM architecture, trust boundaries, RBAC, service accounts, resilient components, security controls & operating processes aligned with our standards and change governance. Plan discovery and onboarding waves with application, infrastructure and entity ...

Ricoh Global Services), connecting business priorities with Ricoh's wider technology landscape. You will take ownership of the RGS technology roadmap across customer, commercial, service delivery, data, analytics, automation and collaboration capabilities, ensuring investment is focused on the areas that create the greatest business and customer value. Operating within … role in accelerating Ricoh's use of data, AI and automation , improving global customer insight, profitability reporting and the technologies that underpin sales, deal management and service delivery. What you will be doing Acting as the senior IT partner to RGS leadership, translating growth priorities into a clear ...

Ensures the Data Platform is secure, well governed and resilient enough to support live operations across multiple sites and time zones.* Drives better data management across the business, both for workloads on the Data Platform and across the wider database estate.* Leads the Data Platform team directly. The Data … decisions. **Data Platform**• Own the Data Platform and its standard architecture of Databricks, Azure Data Factory and Azure Integration Services (Logic Apps, Azure Functions, Service Bus, API Management).• Act as design authority for Data Platform architecture, patterns and engineering standards.• Ensure the Data Platform remains secure, cost ...

Technology Services**Role Overview** The Banking & Payments Specialist is responsible for the implementation, expansion, operational support, and continuous improvement of Aztec's Kyriba Treasury Management platform. The role will provide hands-on leadership across treasury technology, banking connectivity, payments, cash visibility, and platform governance, supporting both US and global … operations.The ideal candidate will have hands-on treasury technology and Kyriba expertise, with demonstrated experience delivering Treasury Management System implementations and managing ongoing platform operations across multiple entities, banking relationships, jurisdictions, and client account structures. The role will help create a standardized approach to Aztec's global treasury technology ...

build trusted relationships with customer stakeholders, coordinate effectively with remote resolver teams and third-party suppliers, and use insight from recurring issues to improve service reliability, documentation and the overall user experience. Essential Roles & Responsibilities Take ownership of complex incidents, service requests and technical queries from diagnosis through … maintain knowledge articles, support guides, site documentation, inventory records, floor plans, contact lists and operational runbooks Coordinate with remote support teams, infrastructure specialists, service management, account teams, customer stakeholders and third-party vendors Maintain a professional onsite presence and deliver a consistently high standard of customer care, discretion ...

What you'll be doing:Own the strategy, service performance and continual improvement of Digital Workplace services for a large global financial services customer. The role is the senior customer-facing lead across workplace technology, operations, security, commercial management and transformation, ensuring a secure, resilient and consistent employee … experience across regions.Customer & service leadership: Act as the senior Digital Workplace representative and trusted advisor; own the service strategy, roadmap, governance and executive reporting across performance, risks, priorities and investment.Global service delivery: Coordinate engineering, operations, Service Desk, deskside and regional teams across countries and time zones ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment. You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence. Key Responsibilities Own Incident, Problem, Change ...

data science capabilities , ensuring trusted and accessible insights support operational and strategic decision‐making. Oversee cloud platforms, Microsoft 365, workplace technology and IT service operations , ensuring reliable, secure and resilient digital services. Drive cloud optimisation, financial management and FinOps , ensuring effective management of technology investments, resources … operational costs. Provide strategic oversight of technology risk, service resilience, incident management and business continuity , ensuring effective controls and governance. Lead and develop multidisciplinary teams , fostering collaboration, accountability, innovation and a customer-focused culture. Manage budgets, suppliers, contracts and strategic technology partnerships , ensuring value for money and effective ...

successful candidate will provide hands-on technical expertise across the Google Workspace ecosystem, working closely with business stakeholders, technical teams, security functions, project management, and third-party suppliers. The role will require a strong understanding of enterprise collaboration platforms, identity and access management, security, data migration, integration … other enterprise collaboration environments, where required. Configure and administer the Google Admin Console, organisational units, groups, policies, user lifecycle processes, domains, applications, and service settings. Support identity and access management (IAM) requirements, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), directory synchronisation, user provisioning, and integration with ...

looking for a DV cleared Microsoft Support Engineer to provide day-to-day support and operational management of Microsoft server, identity,and application services within a managed service environment. You will be responsible for incident resolution, monitoring, maintenance, patching, service requests, and operational changes across a range … Microsoft technologies. Working within established processes and procedures, you will act as an escalation point for Service Desk teams and collaborate with senior engineers, vendors and customer technical teams to maintain service availability and performance. Requirements Key Responsibilities Service Operations Investigate, diagnose andresolve incidents affecting authentication, federation ...

driving exceptional digital employee experiences across a complex, multinational environment. You will oversee Desktop Support, TechBar Services and Microsoft 365 operational ownership while leading service excellence, continuous improvement initiatives and regional operational strategy. Key Responsibilities Lead Desktop Support and End User Computing operations across EMEA Manage and develop regional … support teams and team leads Own service delivery, operational performance, SLAs and KPIs Act as senior escalation point for major incidents and service issues Drive service improvement initiatives using operational data and user feedback Oversee Microsoft 365 end-user services including Teams, Outlook, SharePoint and OneDrive Partner ...

stakeholders to keep delivery on track Taking projects through formal governance and change control, including supplier and audit requirements Handing completed work over to service management and BAU support teams Reporting progress and risks to senior stakeholders What You'll Bring 10+ years of project management experience … genuine interest in moving to a permanent role after the initial contract Notice period of up to four weeks Desirable: exposure to service management, Prince2 or PMP, supplier management, financial services or other regulated environments Please note: this is a project management role, not a technical ...

planning, scheduling, and coordination of releases and implementations cross our IT landscape. The IT Release Analyst will work closely with delivery teams, change enablement, service management, and business stakeholders to ensure that IT releases are implemented smoothly, with minimal disruption, and in alignment with ITIL 4 best practices. … release cycle to ensure successful and timely delivery * Work closely with IT and PMO teams to encourage adoption of the release management processes and to ensure compliance * Ensure all IT teams adhere to the Release management processes & maintain quality checks * Work with IT Change and Release manager ...

digital, data and AI. Our people are central to delivering this ambition, and we are building a skilled, collaborative and customer-focused IT Service where colleagues have the opportunity to shape change, develop their capabilities and make a real difference to the Council and the communities it serves.Find … wide range of stakeholders.You'll bring substantial experience leading enterprise integration services within a complex environment, alongside expert knowledge of integration technologies, API management and modern integration patterns. You'll be comfortable providing technical leadership, influencing decision-making and ensuring solutions are secure, scalable and fit for purpose. Experience ...

availability, performance and capacity utilisation using Fabric administration tools, APIs, Azure Monitor, Log Analytics and relevant dashboards. Investigate and resolve incidents, performance issues and service interruptions; undertake root-cause analysis and implement actions to prevent recurrence. Manage capacity, concurrency, workload scheduling and resource utilisation to improve performance and cost … sharing practices. Support data governance, classification, lineage and compliance controls, including integration with Microsoft Purview where applicable. Contribute to platform standards, workspace organisation, environment management and operational procedures across development, test and production environments. Support resilience, backup, disaster recovery and business‐critical data workloads. Automate repeatable administrative and support ...

specified Full-time Not specified Operations Job Description The Service Delivery Manager is responsible for the end-to-end delivery of services to assigned customers. The role involves managing service performance against contractual commitments, ensuring service levels are consistently achieved. The SDM will work closely with … internal stakeholders to deliver service excellence while developing and maintaining strong customer relationships. Key Responsibilities: Act as the primary point of contact for customers. Drive ongoing service improvement initiatives with a strong focus on delivering service excellence. Ensure service levels are delivered in line with contractual ...

will work closely with wider IT, infrastructure, and security teams to ensure incidents and requests are resolved efficiently and in line with agreed service levels and security standards. Key Responsibilities: Provide 2nd line technical support to end users via Tech Bar (onsite) and remote channels. Act as an escalation … point for incidents and service requests unresolved at 1st line. Troubleshoot and resolve issues across macOS, Windows, iOS, and Android devices. Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Configure and support end-user hardware (laptops, mobiles, printers) and software (M365, MDM, VPN). Perform root ...

seeking an experienced Messaging & Collaboration Lead to manage, support, and enhance the organization's messaging, collaboration, device management, and identity management platforms. The ideal candidate will possess strong expertise in Microsoft 365 , Intune , Okta , Proofpoint , SharePoint Online , and MDM solutions , ensuring secure, reliable, and efficient end-user collaboration … maintain messaging and collaboration solutions to ensure high availability and performance. Manage mail flow, email security, retention, archiving, and compliance policies. Endpoint & Mobility Management Manage and support Microsoft Intune and Mobile Device Management (MDM) solutions. Configure device compliance, application deployment, conditional access, and endpoint security policies. Ensure secure ...

Qualifications and Experience Typically two to four years of hands-on ServiceNow development and configuration experience, or equivalent practical expertise. Practical knowledge of IT Service Management (ITSM) and common service management processes. Good JavaScript skills and familiarity with ServiceNow scripting and development practices. Experience with Business … documentation. Strong written and spoken English. Preferred Qualifications ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD). Exposure to Service Portal, UI Builder, or App Engine. Familiarity with IntegrationHub and MID Server. Exposure to additional ServiceNow modules, such as ITOM, CSM, HRSD, SecOps, or GRC. ...

complex, high-profile programme, helping translate business and technical requirements into clearly defined, measurable outcomes that will inform future technology solutions, supplier engagement and service delivery. The role is predominantly remote, with occasional office attendance required. Key Responsibilities Gather, analyse and document technical requirements across infrastructure, networking, cloud, security … service management. Work closely with architects, engineers, technical leads and business stakeholders to define functional and non-functional requirements. Facilitate technical workshops covering network services, integration, performance, resilience, security and support models. Analyse existing technology environments, identifying technical constraints, dependencies, risks and opportunities for improvement. Develop technical specifications, requirements ...

longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Operations Manager where you will be responsible for a managing a team … business. Responsibilities Manage, develop and mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service ...

Select how often (in days) to receive an alert: Business Management Placement Programme Location: GBR - CC Birmingham, GBR - CC Blackfr. CC, GBR - CC Hatfield Adm, GBR - CC Manchester | Job-ID: 220521 | Contract type: Fixed Term Contract | Business Unit: Customer Success & Service Delivery Life on the team Location: Nationwide … Start Date: July 2027 Contract: Fixed Term - Full time Application Process: Online application, Video Assessment and face-to-face assessment centre Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers ...

Bionic is the UK's leading business-switching service, helping more than 230,000 SMEs save time, hassle and money when arranging their utilities, connectivity, insurance and funding. As we continue to grow, technology plays an increasingly important role in the experience we deliver to our customers and colleagues. … Bionic running and enable our colleagues to do their best work. This is a broad, business-critical leadership role with responsibility for workplace technology, service management, cloud operations, infrastructure, networks, and operational resilience. You'll shape and deliver our Technology Operations strategy, ensuring our services are reliable, secure ...

Computing services enable colleagues across EMEA to work securely and effectively. As an EUC Engineer, you will contribute to the design, build and lifecycle management of workplace platforms, helping the organisation move towards secure, persona-led physical, virtual and cloud endpoint services. You will work closely with colleagues across … Client Computing, Infrastructure, Digital Employee Experience, regional IT, Architecture, Cyber Security, Service Management and Change, together with strategic technology partners. What you’ll do Engineer, enhance and maintain enterprise Windows endpoint, Citrix and application-delivery services. Contribute to solution design and deliver build, configuration, testing, release and operational ...

This is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus as well as excellent technical network and security knowledge. Duties & Responsibilities Support multiple clients across multiple technologies Mentoring of junior team members. Consult with customers … across a cross-team environment. Documentation and development of designs processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements design solutions build proof of concepts and implement solutions Excellent presentation and reporting skills arising from customer ...