201 to 225 of 344 Service Management Jobs in London

architecture processes are in place for the global network and telephony services Ensure appropriate policies are in place and being adopted for the successful management of the Hays network Planning and Delivery Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services … deliverables to contracts, approval and authorisation of completed milestones Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations Service Delivery Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico Defining and signing ...

Director of IT to play a pivotal role in shaping the future of technology services. This is far more than a traditional infrastructure or service delivery role. You'll lead the IT Support and Infrastructure functions, drive service improvement, strengthen cyber resilience, and help deliver a modern digital … genuine ownership of technology operations. The Opportunity Reporting into the Director of Technology Innovation & Development, you'll take responsibility for end-to-end IT service delivery, ensuring technology services are reliable, secure and user-focused. You'll lead experienced technical teams while championing best practice across service management ...

WORK: 37.5 Hours per week LOCATION: Chessington, Surrey, UK JOB SUMMARY: The IT & AI Product Manager is responsible for the application and platform lifecycle management in line with the business needs of the brands. This role will be responsible for defining, delivering and maintaining the group IT application … Partnering with the group functions, brands and IT peers to Identify opportunities to improve capability, reduce technical debt and optimise cost. Project Delivery & Change Management Lead the end‐to‐end delivery of projects, from inception through to implementation. Apply appropriate project management methodologies (e.g. Agile, hybrid or waterfall ...

root cause analysis where required. Support infrastructure projects including migrations, upgrades, and server refresh activities. Produce and maintain technical documentation while working within ITIL service management processes. Participate in an on-call rota and occasional planned out-of-hours maintenance. Essential Skills & Experience Active SC Clearance (required). … vSphere administration experience (Hyper-V knowledge is beneficial). Excellent knowledge of Active Directory, DNS, DHCP, and Group Policy. Experience with Windows Server patch management, operating system lifecycle management, and infrastructure security best practices. Strong troubleshooting and problem-solving skills with experience supporting critical server infrastructure. Excellent communication ...

improve delivery frameworks and governance across Publishing & HR systems, keeping ways of working clear, lightweight and repeatable.Bring Product, Architecture, Test & Release, Support, Security, Change, Service Introduction and external vendors together around integrated delivery plans, clear responsibilities and visible dependencies.Establish effective delivery rhythms with technology vendors, making commitments, handoffs, acceptance … assumptions and dependencies, driving mitigation actions and decisions to closure.Coordinate complex change into production across SaaS and enterprise platforms, including cutover, environment dependencies, testing, service introduction and operational readiness.Ensure runbooks, rollback plans and post-implementation reviews are in place for releases and significant change events.Coordinate end-to-end Security ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space … including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR. This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service ...

ensuring operational continuity while supporting the successful separation of a significant business unit. You’ll work across multiple technology domains, collaborating with senior stakeholders, service owners, vendors and commercial teams to deliver a structured and well-governed transition. The Role As the M&A Programme Director, you will establish … governance framework for transition services, oversee service delivery throughout the transition period, manage commercial obligations and coordinate exit planning to enable a successful separation. Key responsibilities include: Establishing governance, service management processes, KPIs, SLAs, and reporting frameworks. Leading the mobilisation and ongoing management of technology transition ...

administering Microsoft 365, including Entra ID, Exchange Online and licensing. Experience supporting Google Workspace, including user and group administration. Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management … requests, troubleshooting issues, managing escalations where appropriate and providing both remote and in-person support. You'll oversee account provisioning and deprovisioning, user access management, hardware deployment, software licensing and asset management.The IT Systems Administrator will also play an important role in security administration, supporting activities such as multi ...

build and/or maintain CI/CD pipelines using tools such as Terraform, Azure DevOps, or GitLab CI/CD. Experience with configuration management and automation (e.g., Ansible, Puppet, or Chef) and with containerization technologies (Docker, Kubernetes) is expected. The candidate should have a track record of implementing … been part of agile teams. They should also be versed in continuous improvement practices and possibly have experience with other methodologies like ITIL for service management or PRINCE2/PMP for project management (even if the role is not project manager, this helps in alignment with project ...

Senior Manager/Director - Information Systems & TechnologyThe organisationCobalt is partnering with a major global real estate investment and asset management organisation with a strong UK presence to appoint a Senior Manager/IT Director to its London operation.This is a senior technology leadership opportunity with a broad remit across … operational leadership across application services, end-user support and London-based corporate IT network and systems resources.The role combines technology leadership with oversight of service delivery, projects and infrastructure. Responsibilities will include:Leading the team responsible for Entrata application services, covering availability, performance, upgrades, incidents and vendor relationships.Leading ...

Join us as a technical service leader who thrives on solving complex challenges. You'll work at the intersection of field service and strategic consulting—delivering expert solutions, mentoring teams, and ensuring our customers' systems perform at their best.What will you do? Oversee installation, commissioning, and integration … collaboration Deliver technical consulting to sales teams and customers to identify needs and drive business growth Create detailed technical documentation and reports that support service excellence and continuous improvementWhat are the key skills for success? Predictive Maintenance — expert level; anticipating system failures and optimizing service schedules to maximize ...

forward‐thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation … tools, decision engines, and custom microservices Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence Identify areas for tech‐driven innovation and rapidly prototype solutions with internal or vendor teams Evaluate ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement.· Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.· Drive adoption and change management, including training, communications, and user readiness activities.· Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.· Partner with vendors ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

recruitment agencies, please. You must be UK based. We cannot provide visa sponsorship. Previous experience working as a SOC Manager within a Managed Security Service Provider (MSSP) is mandatory. Applications that do not meet this requirement will not progress. Overview: Salary: £75,000+, depending on experience. ️ Holiday: 24 days … services across a portfolio of clients. You will lead SOC Analysts, maintain operational quality and act as a senior client contact. You will own service performance, incident escalation, detection coverage and continuous improvement. This is not a role where you simply supervise an alert queue. You must understand ...

Senior Manager/Director - Information Systems & Technology The organisation Cobalt is partnering with a major global real estate investment and asset management organisation with a strong UK presence to appoint a Senior Manager/IT Director to its London operation. This is a senior technology leadership opportunity with … leadership across application services, end-user support and London-based corporate IT network and systems resources. The role combines technology leadership with oversight of service delivery, projects and infrastructure. Responsibilities will include: Leading the team responsible for Entrata application services, covering availability, performance, upgrades, incidents and vendor relationships. Leading ...

optimisation.Monitoring and Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed.Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results.Collaborative Innovation: Collaborating with colleagues and client teams … problem-solving.We’re looking for individuals with experience in some of the following areas:Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management, as well as Service Desk operations.ITILv4 Foundation or higher-level certification is highly valued.Understanding of DevOps principles such as CI/CD, automated ...

required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support. You'll lead a small team of engineers, drive operational excellence, improve monitoring … incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations. Key Requirements: 6+ years' experience in Technical Operations, Infrastructure, IT Support ...

deliver more for patients, healthcare professionals, our partners, and our employees. The TeamThe role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

effective support.Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.Ensure all upgrades and changes to production systems follow the TPICAP process … aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.Complete the transformation from legacy to VFC recording systems ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

effective support.* Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.* Ensure all upgrades and changes to production systems follow … production environment.* Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.* Complete the transformation from legacy to VFC recording systems and migrate ...

Azure-focused cloud environment Proven experience with the Cyber Kill Chain, MITRE ATT&CK, and other security defence and intelligence frameworks Experience in stakeholder management and engagement at C-Suite level Experience working for Critical National Infrastructure (CNI) organizations is desirable Knowledge: Microsoft Security Stack: Defender XDR/Sentinel … Defender for Cloud, Defender for Cloud Apps, Defender EASM, Copilot for Security Vulnerability Management: Defender XDR, Tenable IO/Nessus, Defender EASM Data Governance & IDAM: Microsoft Purview (DLP and information governance), Entra ID, Conditional Access Policies Device Management: Working understanding of Intune (MDM/MAM) Networking/Firewalls ...