226 to 250 of 413 Service Management Jobs in London

excellence. Key responsibilities of the role Leading, developing and growing a team of infrastructure engineers Setting technical direction and priorities across the team's service portfolio, including TFE, Active Directory, Jenkins, inventory tooling and Bastion Hosts Driving infrastructure as code adoption and the evolution of AI-driven infrastructure management Ensuring the availability, performance and operational health of core services Acting as the escalation point for critical incidents and service issues Balancing operational delivery with long-term improvements and automation initiatives Hiring, onboarding and developing new team members Representing the team's roadmap and capabilities to stakeholders across ...

teams, delivering white‐glove deskside and remote support with strict adherence to the 30‐minute response SLA. Calm execution under pressure, proactive endpoint health management, and disciplined ServiceNow ticket hygiene are essential to minimizing downtime and eliminating operational friction. Beyond operational support, this position carries strategic ownership of Enterprise … skilled, and aligned to business demand. The role also provides autonomy to contribute across broader infrastructure initiatives, influencing platform stability, automation, performance optimization, and service resilience beyond traditional desktop support. This individual must be a visible, credible, and trusted presence in the London office—representing Technology with authority, integrity ...

Your role at a glance The Senior Manager, Architecture Governance (m/f/d), leads the global Enterprise Architecture Management (EAM) governance function for NTT Global Data Centers. This role is responsible for defining and operating the enterprise architecture governance framework, including the Architecture Review Board (ARB), architecture … standards, governance processes, decision management, exception handling, and architecture review practices. Serving as the primary governance and alignment point across Enterprise Architecture, domain architects, IT leadership, and delivery teams, the role ensures consistent architecture governance, risk management, and decision-making across regions and technology domains. The role provides ...

Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design … Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership ...

Position Summary A leading managed service provider is seeking experienced 3rd Line IP Network Support Engineers to join its London-based operations team. This hybrid role offers the opportunity to support and maintain complex enterprise and service provider network infrastructures while serving as a senior escalation point … critical network incidents and service requests. Successful candidates will work across multi-vendor environments including Cisco, Juniper, Fortinet, and Meraki technologies. Detailed Job Description As a 3rd Line IP Network Support Engineer, you will provide advanced technical support and operational expertise across LAN, WAN, SD-WAN, managed firewall ...

position involves system programming, infrastructure support, technical analysis, solution design, deployment planning, configuration, testing, and ongoing operational support. The successful candidate will oversee the management and support of all CICS services, ensure high availability of business-critical applications, provide technical leadership during incident resolution, and collaborate with development … resolve complex technical issues. Lead problem determination, root cause analysis, and recovery activities during critical incidents. Design and implement new technology solutions to improve service availability, performance, and operational efficiency. Monitor CICS performance and system resources to ensure optimal response times and service levels. Develop, test, and maintain ...

relationships with internal stakeholders and external partners to resolve issues, influence outcomes and maximise the value delivered to BT and its customers. Leading contract management activities throughout the lifecycle, including governance, performance reviews, renewals, change control and continuous improvement initiatives. Using commercial and operational data to produce insights, support … long‐term value creation with key software vendors. Essential Skills/Experience Significant experience managing strategic partnerships, suppliers or vendors in a commercial, service management or procurement environment. Strong commercial acumen with experience of contract management, supplier performance management and value realisation. Excellent stakeholder management ...

executives, campus leaders, and internal ITS staff. Translate complex technical initiatives into clear, audience-specific messages that explain business value, institutional impact, risk reduction, service improvement, modernization, and operational reliability. Develop recurring communications products, including a portfolio of ITS impact infographics, roadmap updates, project story briefs, service spotlights … stakeholder updates that demonstrate ITS progress and value. Establish a consistent messaging framework that explains ITS priorities, capacity constraints, service responsibilities, decision points, and the connection between ITS work and CSU systemwide priorities. Develop and maintain an annual communications strategy, editorial calendar, and content roadmap. Internal and End-User ...

Mentor junior consultants and analysts. Ensure quality and consistency in project outputs. Qualifications Bachelors - Economics Bachelors - Finance Bachelors - Statistics Masters - Business Administration Masters - Risk Management Certifications Certified Fraud Examiner (CFE) - ACFEACFE CISA - ISACA - Information Systems Audit and Control AssociationISACA - Information Systems Audit and Control Association ITIL 4 Foundation Certificate … Service Management - SkillsoftSkillsoft Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft Required Skills Artificial Intelligence (AI) Data Literacy Executive Presence Information Security Program Management Risk Management Storytelling Language English Language Proficiency - Advanced - C1 Additional Job Location Job Type Regular Master Skill List - Enterprise Risk Advisory Remote Type ...

across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation. You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience … CCTV, networking, or automated parking solutions. Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable. Key Responsibilities IoT & Device Infrastructure Management Lead configuration ...

Operate across services, programmes and portfolios, working with service and product owners, delivery teams, cyber security, data, commercial colleagues and senior leaders. Ensure the quality and consistency of significant architecture decisions and make trade-offs visible to decision-makers. Guide the use of Microsoft Power Platform, Copilot Studio, approved … architecture practice and enabling multidisciplinary teams and suppliers to make timely, evidence-based decisions. Lead technical architecture across the Application Platforms portfolio and connect service-level decisions to organisational strategy, enterprise architecture and technology roadmaps. Own or assure complex and high-risk designs covering Power Platform, automation, AI agents ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan … work aligned to business and Risk and Compliance objectives stepping in when necessary to support them. You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls. You will plan and manage ...

Configuration Specialist Rate: £500 per day Contract Length: 6 Months IR35 Status: Outside IR35 Location: Fully Remote A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This … expert who can engage with stakeholders, gather requirements, design solutions and configure services within HALO ITSM. You will play a key role in delivering service improvements across multiple business departments. The Role As the HALO ITSM Configuration Specialist, you will be the go to expert for assigned departments, working ...

kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts. Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria … stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches. Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working ...

AtkinsRéalis is seeking a Service Management Leader in London to shape and deliver complex service architectures and management capabilities. You will advise across ITIL4 disciplines, lead multi‐partner teams, and ensure high performance across client programmes. The role emphasizes strong stakeholder engagement, roadmap creation, and proactive … service design, delivery, and assurance across diverse IT environments. #J-18808-Ljbffr ...

Lead and support on incidents and mentor team to be able to manage confidently in incident scenarios. Establish appropriate AI‐augmented Risk and Vulnerability Management practices. Liaise with Data protection, Risk and Audit teams, understanding their requirements and ensuring our solutions meet them, as well as other required security … Network, Identity, Application and Data security. Experience of DevSecOps, including code pipeline security and using Agile philosophies/models. Strong understanding of configuration management and automation systems. Subject matter expert of Security technologies, with demonstrable experience of developing and implementing them. Good understanding of Cloud Infrastructure platforms (e.g. ...

CMDB, and ensuring the information is useful to the teams delivering IT services. Responsibilities: Manage and improve the day-to-day asset and configuration management processes. Oversee hardware from purchase and deployment through return, replacement and disposal. Keep asset and configuration records accurate, including ownership, current status and links … services. Compare records with information held in device management, purchasing, inventory, and supplier systems, and investigate and resolve discrepancies. Put clear controls in place to maintain data and support its use in incident, problem, and change management. Work with suppliers on asset disposal and assurance, and contribute to refresh ...

CMDB, and ensuring the information is useful to the teams delivering IT services. Responsibilities: Manage and improve the day-to-day asset and configuration management processes. Oversee hardware from purchase and deployment through return, replacement and disposal. Keep asset and configuration records accurate, including ownership, current status and links … services. Compare records in HaloITSM with information held in device management, purchasing, inventory, and supplier systems, and investigate and resolve discrepancies. Put clear controls in place to maintain data and support its use in incident, problem, and change management. Work with suppliers on asset disposal and assurance, and contribute ...

associated runtime services. Own the technical integrity, availability, resilience, recoverability and security of the Unisys platforms within your scope. Maintain effective oversight of production service performance, operational risks, vulnerabilities, capacity, software currency, hardware lifecycle and technical debt. Lead complex infrastructure change, including hardware refreshes, software upgrades, resilience improvements, security … remediation, service transitions and platform decommissioning. Ensure changes are appropriately designed, tested, risk‐assessed and governed, with robust implementation, recovery and stakeholder‐communication plans. Act as a senior escalation point during major incidents, bringing together engineering teams, application owners, service management, suppliers and senior stakeholders to restore ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level.**Key Responsibilities****IT Operations Leadership & Service Excellence*** Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile … long-term platform health. Key Responsibilities Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program. Work with the ServiceNow Engagement Lead and business stakeholders ...

This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high … quality experience for colleagues and clients. The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security ...

current operating models and developing the case for change Using data and insights to develop robust clients recommendations Delivery Model Maturity Analysis, identify service improvement opportunities and implement industry standards and best practices Design and implementation of a target IT operating model Client reporting, workshop facilitation and proactive management … Experience Previous experience in the Consulting sector (Manager equivalent role in other consulting firms) Contribute to value proposition and new opportunities Organisational Design Service Design or Service Architecture Value Stream Mapping and Process Redesign Roadmap and business case development Project and Programme management using Agile and Waterfall ...

currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews ...