226 to 250 of 345 Service Management Jobs in London

Adapro Talent Partners are delighted to be partnering a London based Technology Consultancy with their recruitment of an IT Service Desk Team Leader, on a permanent basis. The IT Service Desk Team Leader plays a critical role in ensuring the efficient operation of the IT service desk … incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. KEY RESPONSIBILITES Receive, prioritise, and dispatch incoming service tickets to appropriate IT support personnel based on the complexity and nature of issues. Monitor ticket queues to ensure timely resolution of client issues ...

support their core banking applications and systems. They are a long-standing UK bank offering private and commercial banking, wealth planning, and investment management, built on relationship-led service backed by modern technology. The Role You'll support their core banking applications and systems, resolving incidents and problems … middleware platforms Confidence managing third-party vendor relationships against SLAs Familiarity with UK payment schemes and payment technologies Experience within ITIL and information security management frameworks Experience with enterprise monitoring/alerting tools Ability to write SQL queries, stored procedures, and reports Experience configuring Single Sign-On solutions Strong ...

Lead to take ownership of technology integration and operational standardisation across a growing portfolio of acquired businesses.Your immediate focus will be SimPro, a field service management platform used by the majority of the business. Beyond that, you’ll work across the full operational tech stack: HubSpot … automation opportunitiesDrive system adoption through trust, persistence, and clear communicationWhat We’re Looking ForMust-havesHands-on experience configuring or implementing SimPro or similar field service software (e.g. Jobber, ServiceM8, BigChange, Tradify)Strong working knowledge of CRM systems (HubSpot preferred), with broader exposure to accounting tools and workflow automationIndustry experience ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

technical partners. Ensure designs meet security, availability, resilience, performance, and operational support requirements. Provide architecture governance and technical assurance across the programme. Platform & Service Alignment Define architectural requirements for hosting, connectivity, workplace technology, and platform services. Ensure infrastructure services support future operational and service management requirements. Align … infrastructure architecture with service integration and operational readiness objectives. Support the successful adoption of shared platforms and infrastructure services. Cloud & Infrastructure Modernisation Define cloud adoption strategies and migration approaches where appropriate. Identify opportunities to modernise legacy infrastructure and improve operational efficiency. Promote infrastructure automation, Infrastructure as Code ...

business cases, value propositions, and transformation roadmaps.Present ServiceNow solutions to senior stakeholders, both technical and non-technical.Support account planning activities and identify opportunities for service expansion within existing customers.Collaborate with strategic partners, including ServiceNow, to develop joint opportunities.2. Solution Design & Opportunity LeadershipAct as the lead solution designer for ServiceNow … approaches, operating models, and target outcomes.Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives.Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates.Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies.Support commercial modelling and effort estimation activities.Ensure solutions ...

internal staff experiencing technical issues. With guidance from senior team members, you will quickly learn to troubleshoot hardware and software problems, manage the IT service desk, and support wider infrastructure projects. Key Responsibilities: Act as the first point of contact for IT queries, accurately logging tickets … Service Management (ITSM) system. Provide initial 1st-line troubleshooting for Windows/Mac operating systems, Microsoft 365, and bespoke business applications. Assist with the setup, configuration, and deployment of new user hardware (laptops, desktops, and mobile devices). Manage user access, onboarding, and offboarding through Active Directory. Help ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across the Digital Workplace.Portfolio ScopeThe Executive Director will lead a strategically significant portfolio within DWE, accountable for business outcomes across a combination of product, service and enabling capabilities.Product PortfoliosDigital Collaboration: Enterprise collaboration platforms, meeting technologies, team productivity tools and GenAI capabilities that enable seamless work across global teams.Personal Productivity ...

value propositions, and transformation roadmaps. Present ServiceNow solutions to senior stakeholders, both technical and non-technical. Support account planning activities and identify opportunities for service expansion within existing customers. Collaborate with strategic partners, including ServiceNow, to develop joint opportunities. 2. Solution Design & Opportunity Leadership Act as the lead solution … models, and target outcomes. Ensure proposed solutions align with ServiceNow best practice, platform capabilities, and customer objectives. Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates. Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies. Support commercial modelling and effort estimation ...

reference architecture of established patterns, principles and guidelinesContribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the teamContribute to the development of collateral to support Security Consulting … market’s propositions and service offerings.Contribute to the development and presentation of compelling client proposals collaborating with teams across our business.Contribute to documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and guidelinesContribute to the identification of identified risks ...

transformation, and operational improvement projects within a responsive maintenance environment, offering the opportunity to join a leading national contractor delivering technology solutions that enhance service delivery across property maintenance operations. The Role This is an excellent opportunity for an experienced Business Analyst to join a market-leading contractor delivering … lifecycle Experience gathering, documenting, and validating functional and non-functional requirements Knowledge of application discovery, systems integration, infrastructure, networking, and IT environments Excellent stakeholder management, workshop facilitation, and communication skills Strong analytical, problem-solving, and process improvement abilities Experience producing process maps, business cases, user stories, and requirements documentation ...

continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance … troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless ...

DescriptionThis is a technical position that requires proven infrastructure architecture and design experience. The successful candidate will have strong communication and customer service focus, as well as excellent technical network and security knowledge.Duties & Responsibilities Support multiple clients across multiple technologiesMentoring of junior team members.Consult with customers and across … cross-team environment.Documentation and development of designs, processes and procedures.Work within a structured ITIL/ISO20000 IT Service Management environment.Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutionsExcellent presentation and reporting skills arising from customer facing and on-site experienceVery strong ...

help to build a better working world. About the RoleAs EY continues to expand its portfolio of tax technology and Software-as-a-Service (SaaS) solutions, we are growing our SaaS Centre of Excellence (CoE) to support these products throughout their lifecycle. The CoE supports a range of global … resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include:Technical Support Provide advanced troubleshooting and resolution of escalated technical issues related to our SaaS ...

configuration experience, and the ability to collaborate effectively with global stakeholders across Finance and IT organizations.Key ResponsibilitiesSAP Production SupportProvide Level 2/Level 3 service desk support for the SAP PR1 environment, ensuring timely resolution of incidents, defects, and service requests.Perform root cause analysis and implement sustainable solutions … designs.Collaborate with ABAP developers, integration teams, and business stakeholders to ensure successful delivery of enhancements.Ensure compliance with SAP best practices, governance standards, and change management processes.Integration SupportSupport and maintain integrations between SAP PR1 and other financial solutions within the Thermo Fisher ecosystem.Troubleshoot interface issues and coordinate with cross-functional ...

technical lead interfacing with our strategic third-party suppliers and MSPs. Key Responsibilities Act as the technical lead for strategic technology suppliers and managed service providers. Ensuring external suppliers adhere strictly to company infrastructure policies and security baselines. Delivering support and guidance for large, global infrastructure and network estates … modern cloud infrastructure Enterprise storage and infrastructure platforms Disaster Recovery and business continuity Backup and resilience frameworks Infrastructure security and technical standards IT service management and change management If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your ...

Atlassian platforms that support Agile delivery, DevOps, ITSM and cross‐functional collaboration. This role provides architectural leadership across all Atlassian applications (Jira Software, Jira Service Management, Confluence, Bitbucket, Guard, etc) and the broader Atlassian ecosystem and partner with business, product, engineering, and operations teams to design scalable, secure … restore mechanisms.Optimise large-scale instances (10,000+ users, multi‐project environments, large customisations).Lead troubleshooting of complex platform or workflow issues. 5. Advisory & Stakeholder Management Act as the subject matter expert for all Atlassian tools, advising senior stakeholders on platform strategy, licensing models, Cloud Enterprise adoption, and cost optimisation.Drive ...

About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient … human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com. Job Summary As a Lead Atlassian Consultant ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

within an IT/digital setting.Preference for previous consultancy experience.Demonstrable experience of contributing to major bid and proposal development (consulting bid or supplier/service bid – either way desirable but not essential).Broad knowledge of the technology services marketplace and exposure to outsourcing application, infrastructure and workplace services (including … cloud, SaaS, AI solutions).Ability to define business and IT services, requirements and SLAs.Experience across the outsourcing lifecycle (strategy, delivery, transition, service optimisation and remediation), including business cases, cost and commercial models.Experience working on the shaping of effective procurement strategies and robust commercial solutions.Expertise in technology delivery disciplines (e.g. ...

Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective service management back-office solution. The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though … Technology practice continues to grow, we are actively seeking experienced professionals with a strong background in SuccessFactors implementations, particularly across Employee Central, Time Management and Employee Central Payroll (ECP).This is a high-impact role within our team, combining business development and sales origination with hands-on client delivery. ...

training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills/Knowledge:Technical Proven working experience in IT Service management operationsBasic network knowledge (e.g. … mindsetExperience:3+ years IT experience in a corporate environment.Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365Cisco/Fortinet Project management experience preferred. The position is based in the City of London.The salary will be 40K - 50K.Do send your CV to us in Word format ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes.What you will be doingDeliver standards for availability, latency, performance, capacity, and scalability.Take part in root-cause analysis and problem management for major … configuration compliance.Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.Occasional travel to datacentres and offices to ensure projects and service meets business requirements.Please note we are unable to provide sponsorhip for this positionYou will ideally haveStrong business awareness alongside technical capability, with a clear ...

across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.* Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.* Track vendor patch releases and manage the timely deployment … Conditional Access and SSO, DHCP, DNS* Microsoft SCCM/MECM, Jamf* Patch My PC* PowerShell scripting in enterprise production environments* Microsoft Intune/Endpoint Management* Intune update rings* Windows 10 & 11 desktops - performance troubleshooting and optimization.* General networking experience* Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified ...