251 to 275 of 345 Service Management Jobs in London

Management consultant - Fibre and Backhaul Network Consultant Location: London Career Level 9: Consultant As a team: Our 8,000+ strong team of Network Professionals combine deep business insight and technology supporting CSPs (communication service providers); Technology and Hyperscale clients to reinvent, modernise and operate their networks. Increasingly this … Plan, build, launch and operate network and platforms to streamline operations, minimize time to market, and reduce costs Understand the design and implementation of service-provider processes. Evaluate processes and technologies to optimise network planning, set-up and deployment Work across teams and geographies. Manage client relationships at senior ...

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow … DescriptionYou will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.What ...

Support Specialist 1Location: PSS-ERole Overview:As an IT Support Analyst, you will deliver IT support services for game development specialists across desktop support, service desk operations, and IT infrastructure. This includes game development kits, audio visual technology, and telephony. You will work closely with IT colleagues and development … tasks, resolving incidents, contributing to projects, and helping ensure a high-quality support experience.Key Responsibilities:Provide IT support services to game development teamsSupport the service desk by logging, updating, and resolving tickets within agreed upon SLAsDiagnose and resolve incidents involving desktops, laptops, peripherals, accounts and mobile devices.Contribute to desktop ...

Manager to lead and develop our outsourced Partner Desk operation across the EMEA region.(12-Month Fixed-Term Contract) This is not a traditional service management role. We're looking for someone with a strong background in growing sales through channel partners , ideally having progressed from … Sales EMEA, you'll own the relationship with our outsourced Partner Desk provider, ensuring they have the commercial direction, product knowledge, training and performance management needed to maximise sales through our reseller network. The Role Key responsibilities of the Partner Desk Sales Enablement Manager include: Managing and developing ...

leading technology firm in the UK is seeking a Principal Service Delivery Manager to design and deliver managed service solutions for customers in the Public Sector. This role involves working with various teams and stakeholders to drive continuous improvement in service delivery. Ideal candidates will have experience … leadership roles, an understanding of service management, and a track record of working with Public Sector clients. Strong organizational skills and the ability to generate and implement strategies are essential. This position includes numerous benefits aimed at employee wellbeing. #J-18808-Ljbffr ...

deploying, and managing certificate lifecycles, working with industry-leading PKI products and cloud identity platforms. If you have a strong background in cryptography, certificate management, and Azure ecosystems, we want to hear from you! Key Requirements (What You Bring) To be successful in this role, you should have hands … experience and a solid understanding of the following: Core PKI Expertise: Strong working knowledge of PKI management and concepts, including Certificate Authority (CA) deployment, template creation, and end-to-end certificate lifecycle management. PKI Products: Proven experience or exposure implementing solutions such as Keyfactor, EJBCA, Auto-enrollment, and Orchestration ...

taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep the organisation protected. … will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would ...

products. Investigate and resolve complex production issues related to trade capture, pricing, risk, market data, and trade lifecycle events. Drive incident, problem, and change management activities while ensuring compliance with banking standards and SLAs. Support business-critical activities including market openings, trading support, and regulatory or operational change initiatives. … Options, and related trade lifecycle processes. Good exposure to Commodities products and associated business workflows. Strong understanding of Front Office trading operations, pricing, risk management, P&L, and trade lifecycle management. Extensive hands-on experience with Murex modules including: MxML Exchange Datamart and Reporting MRE/MRE VAR Realtime ...

SUMMARY:**We are seeking an experienced Data Scientist to help develop and deploy enterprise-scale AI and machine learning solutions that improve operational efficiency, service resilience and customer outcomes.You will work closely with software engineers, SREs, product managers, platform teams and business stakeholders to identify opportunities, build predictive models … Machine Learning Solutions* Design, build and deploy machine learning models to solve operational and business challenges.* Develop predictive analytics capabilities focused on incident prevention, service health, operational risk and customer experience.* Support the development of Generative AI applications leveraging LLMs, retrieval systems and agentic workflows.* Evaluate emerging AI technologies ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive Zinier is a company … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.What we are looking forAre you passionate about turning technology adoption into measurable business outcomes such as Adoption ...

operations. Day-to-day of the role: Assist in maintaining all company accreditations and manage audits (BSI Quality, Environmental, H&S, Cyber Essentials, IT Service Management, NQA Information Security Management, Achilles, company H&S processes, etc.). Conduct random checks to ensure adherence to standard operating procedures … inspections and complete ad-hoc customer and supplier questionnaires. Ensure all documents are properly archived on the server (e.g., insurance certificates, training certificates, property management records). Maintain the COSHH register and ensure compliance. Oversee property maintenance, including obtaining quotes and ensuring all aspects of the property are maintained. ...

Specialist – Incident Management, Security Monitoring, Public Sector SC Cleared, Remote, 850Are you an experienced Cyber Security Operations Centre (CSOC) professional with a strategic mindset and a passion for safeguarding critical systems? We are seeking a highly skilled SOC Manager with SC clearance to lead and shape our cyber defense … prestigious public sector client. If you thrive in a dynamic environment, excel at managing teams, and possess a deep understanding of incident management and threat intelligence, this is your opportunity to make a tangible impact.As SOC Manager, you will define and lead the delivery of our Cyber Security Operations ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full ...

working, and ensure successful delivery of platform services aligned to business objectives.Your role & Responsibilities•Own end-to-end platform delivery, operations, governance, and service management.•Define and execute platform strategy, roadmap, and modernization initiatives.•Drive platform scalability, resilience, automation, and operational maturity.•Establish engineering best practices, governance controls … operating procedures.•Serve as the primary escalation point for critical production incidents and service disruptions.•Lead planning, execution, and delivery of platform initiatives across multiple technology tracks.•Drive Agile ways of working using Scrum, Kanban, and continuous improvement practices.•Ensure adherence to SLAs, KPIs, operational metrics, and customer commitments. ...

ways of working, and ensure successful delivery of platform services aligned to business objectives. Responsibilities Own end‐to‐end platform delivery, operations, governance, and service management. Define and execute platform strategy, roadmap, and modernization initiatives. Drive platform scalability, resilience, automation, and operational maturity. Establish engineering best practices, governance controls … operating procedures. Serve as the primary escalation point for critical production incidents and service disruptions. Lead planning, execution, and delivery of platform initiatives across multiple technology tracks. Drive Agile ways of working using Scrum, Kanban, and continuous improvement practices. Ensure adherence to SLAs, KPIs, operational metrics, and customer commitments. ...

processes, master/reference data updates, batch orchestration and downstream reporting. Drive innovation in testing using AI/ML techniques, performance engineering, observability, service resilience validation and data quality analytics. Elevate engineering maturity through shift-left and shift-right testing, reusable automation frameworks, quality gates, continuous improvement and measurable … data strategy for complex, multi-platform delivery programmes. Deep knowledge of test automation frameworks, data reconciliation approaches, interface validation, regression testing, performance validation and service resilience assurance. Strong understanding of regulatory and operational risk considerations, including SOX, DORA, IFRS, auditability, traceability and business continuity. Ability to influence stakeholders ...

stakeholders, and driving problems through to resolution. You are proactive, adaptable, and always looking for opportunities to improve processes, automate repetitive tasks, and enhance service reliability.Whether your background is in publishing, production engineering, technical operations, platform operations or another operational support environment, you enjoy working as part … enhance the services we provide. We are also exploring opportunities to leverage automation, data and AI-driven capabilities to improve operational efficiency, strengthen service monitoring and enhance the resilience of our print publishing operation.As a team, we combine technical expertise, operational excellence and strong stakeholder collaboration to operate, support ...

Required Experience Extensive Business Analysis experience within IT, transformation or change environments. Proven experience delivering requirements and process improvements for complex projects. Strong stakeholder management, communication and facilitation skills. Experience with enterprise systems such as ERP, HR, Finance or Service Management platforms. Strong business process mapping … Essential BCS, IIBA or equivalent Business Analysis qualification. Lean Six Sigma qualification. Desirable Agile Business Analyst, AgilePM, Scrum or SAFe certification. PRINCE2 qualification. Change Management certification. Location: Hybrid, London (3 days per week in the office) Must be eligible to work in the UK. Paying between £, depending on experience. ...

innovation lab, to grow our capabilities around technology and design. We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through … your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design ...

regulatory and client-specific security requirements.Review and assess solution architectures and live systems from a security perspective, to identify and mitigate security risks.Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs. … Azure)In-depth knowledge of modern security concepts, common attack vectors, malware, security analytics and threat intelligence.A good understanding of security testing and vulnerability management is important (including pen testing/ITHC, CVSS/CVE)Experience working with security standards such as ISO 27001, 27002, 27017, 27108 etcDESIRABLE SKILLS ...

vulnerabilities across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.Track vendor patch releases and manage the timely deployment … that can work under their own initiative with minimal supervisionAble to deal effectively with external suppliers and providers.Able to communicate effectively with end users, management, and other teamsTake ownership of issues and follow through with them until resolutionExcellent written and verbal communicationTeamwork and interpersonal skillsA willingness to learn ...

Management consultant - Fiber and Backhaul Network Consultant Location: London Career Level 9: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture … Julie Sweet, Accenture CEO As a team:Our 8,000+ strong team of Network Professionals combine deep business insight and technology supporting CSPs (communication service providers); Technology and Hyperscale clients to reinvent, modernise and operate their networks. Increasingly this means automation and AI-driven operations. This work sits within ...

Online migrations from Classic to Modern SharePoint environments.* Strong SharePoint Online administration experience, with a detailed understanding of SharePoint architecture, permissions models and information management principles.* Proven experience using ShareGate and the Microsoft Migration Tool to deliver complex content migrations.* Strong knowledge of the Microsoft 365 suite, including SharePoint … Experience troubleshooting complex migration issues and resolving technical challenges effectively.* Experience assessing and replacing legacy SharePoint Alerts and workflows using Power Automate.* Strong stakeholder management, communication and collaboration skills, with the ability to work effectively across technical and business teams.* Experience with PowerShell scripting for migration, reporting and bulk ...

Manager Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR London Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

preferred)Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integrationStrong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcementArchitecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platformsExperience delivering in highly governed environments (e.g., Government, Financial Services, Defence … businesses work financially,Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution.Expert in using architectural principles and frameworks.Experience of designing ...