251 to 275 of 566 Service Management Jobs in London

allows you to work from anywhere, including the UK, with virtual onboarding and interviews. We seek a Sr. Partner Solutions Architect to grow our service management partner ecosystem, enable ITSM/ESM practices, and drive Jira Service Management adoption across partners in a global context. … role combines pre-sales, delivery, and thought leadership, requiring hands-on architectural skills, collaboration with partner teams, product management, and #J-18808-Ljbffr ...

expertise.Evangelize Microsoft’s technology roadmap, challenge customer thinking, and drive transformation towards modern digital approaches.The skills and capabilities required for this role are: Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.Creativity: Applies ingenuity and imagination to design and construct …/Minimum QualificationsMaster's degree in business, Sociology, Psychology, Computer Science, or related field, with strong and proven customer success experience, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Bachelor's degree in business, Sociology, Psychology, Computer Science or related field, with strong and proven ...

role Position Digital Technology Director Contract type Permanent/Full Time Reporting to Executive Management Location London Overview of role The Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term technology strategy to meet the growing demands … Director will lead a dedicated technology leadership team (Head of Systems & Architecture, Head of Projects, Head of Data), manage relationships with third-party IT service providers and major software vendors, and oversee the deployment of various digital solutions. The role demands a leader who is not only technically exceptional ...

McGregor Boyall is seeking an ITSM Analyst to develop and optimise a modern IT Service Management environment in Greater London. You will work with Service Management, Infrastructure and Operations teams to support platforms including ServiceNow, PagerDuty and Power BI, driving automation, visibility and efficiency. The role ...

Services practice. Lead the development of market-leading network, infrastructure and platform capabilities. A focus on Network Automation and Network Monitoring. Create and evolve service offerings, accelerators, frameworks and reusable methodologies. Ensure technology roadmaps align with client requirements, market trends and business objectives. Provide thought leadership across networking, infrastructure … operational technologies. Delivery Excellence Establish scalable delivery methodologies, governance models and operational standards. Ensure projects are delivered on time, within budget and to agreed service levels. Drive accountability across teams for delivery quality, performance and customer satisfaction. Lead major client escalations and critical service recovery activities where required. ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with ...

Opticore IT is a specialist Network Engineer and Project Management consultancy offering a wide variety of opportunities to work within fast-paced,challenging environments across our client base spanning multiple sectors including Finance, Broadcast Media, Telecommunications and more. Opticore IT are currently searching for an Active Directory & Identity Engineerto … moves across OUs, security and distribution group changes, access provisioning and membership audits. Troubleshoot and resolve incidents, problems and changes in line with ITIL service management frameworks and ITV governance standards. Develop, test and maintain PowerShell scripts to automate administrative tasks, bulk modifications, reporting and Joiners, Movers, Leavers ...

customers in product selection and usage optimization, align with industry best practices, avoid adoption pitfalls, and distill customer-centric cloud practice guides. Cloud Resource Management: Assist customers in managing cloud resources, including utilization analysis, capacity planning, and elastic scaling solutions. LandingZone: Deliver best practice guidance for account structure, permissions … Well-Architected Support: Support comprehensive optimization aligned with Well-Architected Framework principles, covering security & compliance, operational stability, cost optimization, and high-performance architecture design. Service Assurance Service Management: Establish service and communication channels during cloud adoption; provide tailored support across online, on-site, and multi-project ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … Provide senior leadership and end-to-end ownership of all Hyve Sales and Marketing platforms and their supporting services. Own the strategic direction, lifecycle, service performance, security, adoption and commercial value of event websites and various CRM platforms and associated products. Create a clear platform strategy for Hyve ...

must already have the right to work in the UK. We are unable to offer visa sponsorship for this role. Key Responsibilities Infrastructure & Platform Management: Maintain and support the 3rd line infrastructure estate, managing the Azure platform (PaaS, IaaS, VNETs and storage accounts) and the wider M365 estate, including … monitoring and responding to security alerts using Microsoft Defender XDR and Microsoft Sentinel, and supporting incident triage, containment and root cause analysis. Vulnerability & Patch Management: Conduct regular vulnerability assessments, track remediation progress and support patch management across the estate. Compliance & Certification: Support Cyber Essentials (and Cyber Essentials Plus ...

that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian's System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions … engagements. Your objective is not simply to participate in opportunities. It is to shape them. Bring commercial discipline Maintain accurate forecasting, qualification and opportunity management throughout the sales cycle. Apply MEDDPICC or a similar methodology to create clarity, momentum and accountability. Contribute to strategic account planning, regional strategy ...

completely vendor neutral, and work with our customers to find the best solutions for them. Job Description Integrella is seeking an IT Support Service Analyst to join our growing Global Support and Operations team. This role is ideal for a support professional with solid L1/L2 experience, strong … enterprise clients as required. Alongside client-facing responsibilities, the role also includes providing technical support to Integrella’s internal workforce, covering desktop support, device management and administration of internal IT systems and security platforms. The role follows standard UK business hours, with participation in an out-of-hours support ...

deliver value-based positioning that guides prospects through cloud evaluation, security and compliance requirements, and platform adoption. Expand multi-product adoption: Collaborate with Jira Service Management overlays and Solutions Engineers to identify and close cross-sell opportunities across the Atlassian platform. Use product signals and AI: Apply product … close. Methodology and qualification: Familiarity with structured sales frameworks such as MEDDPICC. Product and SaaS fluency: Experience selling collaboration, productivity, DevOps, or IT service management software is a strong advantage. Signal-driven operating style: Proficiency with Salesforce and sales engagement platforms, with a proactive approach to using product ...

deliver value-based positioning that guides prospects through cloud evaluation, security and compliance requirements, and platform adoption. Expand multi-product adoption: Collaborate with Jira Service Management overlays and Solutions Engineers to identify and close cross-sell opportunities across the Atlassian platform. Use product signals and AI: Apply product … close. Methodology and qualification: Familiarity with structured sales frameworks such as MEDDPICC. Product and SaaS fluency: Experience selling collaboration, productivity, DevOps, or IT service management software is a strong advantage. Signal-driven operating style: Proficiency with Salesforce and sales engagement platforms, with a proactive approach to using product ...

multiple products and teams. Containerisedplatforms and infrastructure automation: Docker, Kubernetes. Experience with Azure, AWS,GCPor another hyperscale cloud platform. Enterprise software domains: enterprise asset management, service management, manufacturing, supply chain, aerospace anddefence, energy, telecommunications, construction, industrial AI. Contributions to open-source projects, technical communities, conferences,publicationsor standards. ...

innovation. Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model. The Opportunity As Head of Managed … Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation. Working closely with senior ...

Salary: £67,001-£74,000 dependent on location and terms Job Purpose This is a critical business focused role. Responsible for the leadership and management of the SIA’s ICT operational technology area. Reporting into the Deputy Director of Technology, Data and AI you are responsible for implementation … various change programmes. Reporting Relationships: Deputy Director Technology, Data & AI Responsibilities: Leadership - Lead team of c10-12 technologists Technology - Lead internal IT operations (Service Desk, Cloud & Infrastructure, M365) to ensure reliable, secure and user-centred services. Manage outsourced suppliers at senior operational levels to ensure delivery of high-quality ...

delivery role in a live operational environment. Much of the work involves interdependent third-party systems, so your value lies in sequencing, dependency management and honest, early communication when a commitment is at risk. Working closely with Mission Product Managers, Platform Leads, Technical Specialists, Architects, Service Support … Supplier Management, you will make delivery predictable, keep the backlog credible, and ensure change reaches the operation safely and with the right cover in place. This role reports to the Platform Lead – Demand & Capability and is one of two Delivery Managers, with mission and portfolio coverage allocated between them. ...

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a highperforming Service Desk team, creating shared accountability and continuous learning Manage workload ...

Head of Service Delivery | Lloyd's Market | 6-Month Contract | £650–£800 per day I'm currently working with a leading Lloyd's of London insurer that is looking to appoint an experienced Head of Service Delivery on an initial 6-month contract. To apply for this role … Rate: £650–£800 per day (depending on experience) This is a senior leadership opportunity where you'll take ownership of end-to-end IT Service Delivery, partnering with business stakeholders and technology teams to deliver high-quality services across multiple international jurisdictions. You'll be responsible for leading ...

Reproducing issues and gathering full information (steps, screenshots, records affected and business impact) before escalating. Escalating second- and third-line issues to the managed service partner through the agreed process and integration, with clear and complete ticket information. Maintaining ownership of escalated tickets, chasing the partner against SLA commitments … before closure. Identifying and raising Priority 1/major incidents quickly, and acting as the internal coordinator between the business and the partner until service is restored. Managing D365 user access, including new joiners, movers and leavers, security role assignment and licence allocation, in line with approved role design. ...

global financial technology company supporting many of the world's leading financial institutions. We are looking for an experienced, technically capable Senior Service Analyst to join our global Service team. This is a hands-on role combining technical investigation, incident ownership, customer communication and mentoring. Working within … Service queue, you will take the lead on more complex and high-priority issues, acting as an escalation point for the wider Service team. You will work closely with Product, Engineering and Operations teams to drive issues through to resolution, build product expertise, and help improve the Service ...

Description - Service Assurance Specialist – Connected Crew & Optimised Flying (17484) Job Description Description We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer … What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Join easyJet as a Service Assurance Specialist – Connected Crew & Optimised Flying and play a critical role in keeping our airline moving with the unique opportunity to support the technology ...

believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Service Support Analyst you will work as part of a Managed Service team to support applications, platforms and data services for our clients … their end users. You will provide predominantly 2nd line support to public sector users and the public. A Service Support Analyst at Made Tech works in tandem with Service Delivery Managers and Support Engineers to provide a holistic service to clients across the Public Sector. Key responsibilities ...

Broad technical expertise across enterprise endpoints, virtual workspaces, cloud services and modern endpoint management. - A strong track record of delivering complex transformation while maintaining service stability, security and regulatory compliance. Compensation The anticipated salary range for this role is £80,000 - £120,000, with the final offer determined based … securely and effectively. This role will lead the modernisation of the EUC estate, moving towards secure, persona-led workplace services while strengthening engineering capability, service resilience and employee experience. The role provides leadership and technical ownership for EUC Engineering, balancing strategic modernisation with the continued stability and control ...