301 to 325 of 566 Service Management Jobs in London

every 2 months. The initial primary focus will be to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. Investigate any alerts for Hardware failures, or Capacity performance issues that arise. Attending weekly technical … training for the role and courses will be provided for development. There will be renumerations for any out of hours work required including Service incidents and planned changes. Skills & Experience: Extensive senior Infrastructure Engineering experience including the ability to work to high levels of accuracy and the ability ...

intelligent support workflows to supercharge operational efficiency and employee productivity across Europe. This position is based in our London office and oversees IT service delivery across our European locations. Your Impact Lead, inspire, and develop a high‐performing, geographically distributed team of IT engineers and site support specialists across … European corporate offices and remote teams Own regional end‐to‐end IT service delivery, ensuring world‐class service availability, performance, and user satisfaction (CSAT) across all European sites Be part of the global IT Service Desk leadership team and collaborate closely on global initiatives and projects Serve ...

security reviews, architecture reviews, compliance assessments, and quality gates. Maintain audit-ready documentation and evidence throughout project lifecycles. Drive risk, issue, assumption, and dependency management activities. Stakeholder & Change Management Engage effectively with business leaders, operational teams, technical specialists, and external vendors. Support organisational change activities, business readiness, training … adoption planning. Manage stakeholder communications and expectations throughout delivery. Vendor & Resource Management Coordinate cross-functional delivery teams across security, engineering, architecture, service management, and business functions. Monitor supplier performance, deliverables, milestones, and contractual commitments. Identify resource requirements and support capacity planning activities. Financial Management Track project ...

across multiple automated parking sites. This is a hands-on role requiring strong technical expertise, operational oversight, and the ability to lead device lifecycle management from deployment through to optimisation. You will work closely with Tech Ops, DevOps, suppliers, and client stakeholders to ensure maximum uptime, system resilience … CCTV, networking, or automated parking solutions. Experience with, or strong working knowledge of, systems commonly used within automated parking environments (e.g. ANPR platforms, parking management systems, IP CCTV, barrier control systems, payment kiosks, device management platforms) is highly desirable. Key Responsibilities IoT & Device Infrastructure Management Lead configuration ...

proactive and always look for ways to improve the automatedtests to makethemmore efficient. Youcanwork closely with developers,devopsengineers and business stakeholders(operations, incidentmanagementand product management) to understand the positive and negative impact software can have on end usersand provideaccurateupdates on the progress and outcomesof testing. Responsibilities: Performfunctional … standard oropen-sourcetools Resolve problems and blockers as they occur and helptounlocktheprogressof testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering exceptional IT service management. Primary Function The IT Incident Executive will work closely with the IT Incident Manager to oversee and coordinate responses to unplanned disruptions … operational services. The main objective? Restoring normal service operations as quickly as possible while minimising any adverse impact on business and client operations. Key Responsibilities Incident Leadership and Resolution Incident Ownership: Support the ownership and drive the resolution of High Priority and Major Incidents, ensuring containment and resolution within ...

making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan … work aligned to business and Risk and Compliance objectives stepping in when necessary to support them. You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls. You will plan and manage ...

supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers. About the role The Workplace IT Support - 1st Line is responsible for providing first-level technical support … users, ensuring issues and service requests are logged, triaged, and resolved efficiently. The role acts as the primary point of contact for IT-related issues and plays a critical role in maintaining business continuity and user satisfaction. About you We believe that certain skills are essential to be successful ...

Hybrid | Up to £75,000 We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function. The role will combine IT operations, service management and stakeholder engagement, with responsibility … ensuring effective support, managing escalations and improving service performance. Key responsibilities: Oversee IT support operations and manage escalated incidents. Drive service improvements, reporting and performance management. Manage third-party support providers and service delivery. Support IT controls, audit requirements and compliance activities. Work with technical teams ...

Lead and support on incidents and mentor team to be able to manage confidently in incident scenarios. Establish appropriate AI‐augmented Risk and Vulnerability Management practices. Liaise with Data protection, Risk and Audit teams, understanding their requirements and ensuring our solutions meet them, as well as other required security … Network, Identity, Application and Data security. Experience of DevSecOps, including code pipeline security and using Agile philosophies/models. Strong understanding of configuration management and automation systems. Subject matter expert of Security technologies, with demonstrable experience of developing and implementing them. Good understanding of Cloud Infrastructure platforms (e.g. ...

Intune, Nutanix and networking environments. Support infrastructure consolidation, cloud modernisation, migration and post‐acquisition integration. Review and improve infrastructure resilience, monitoring, patching, capacity management and disaster recovery. Lead and work alongside infrastructure engineers, managed service providers and offshore technical teams. Strengthen incident, problem, change and asset management processes, improving service performance and operational discipline. Provide clear technical recommendations, progress updates and risk reporting to senior IT stakeholders. About you: You will be an experienced infrastructure leader or senior technical infrastructure specialist who can combine strategic oversight with practical engineering expertise. You will have a strong ...

governance and execution of global network operations and network delivery services. You will guide internal employees and contractors, oversee a third-party managed service provider, and partner across Information Technology and the business to deliver reliable, secure, efficient, and continuously improving network services. Lead, develop, and mentor the Network … Delivery team, including employees and contracted resources. Provide direction and governance for the third-party managed service provider responsible for global Network Operations. Define and monitor service-level agreements, operational key performance indicators, service quality measures, risks, and improvement commitments. Serve as the leadership escalation point ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile … long-term platform health. Key Responsibilities Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services. All members of the firm participate in our Responsible Business program. Work with the ServiceNow Engagement Lead and business stakeholders ...

This is an amazing opportunity to join a modern, globally established wealth management organisation, combining highly personalised service and local expertise with the capabilities and resources of a global industry leader. As the organisation expands, technology will play a central role in creating a scalable, secure and high … quality experience for colleagues and clients. The IT Service Engineer provides responsive, high-quality end-user IT and infrastructure support for the London site. Working with a high degree of independence, the role resolves incidents and service requests, supports technology changes and contributes to the reliability, security ...

Digital Portfolio team at the London Borough of Redbridge. This is an excellent opportunity for someone with experience in IT administration, asset management, stock control, procurement or financial administration who enjoys working with data, maintaining accurate records and supporting a busy IT service. You will play an important role … activities and associated financial records, ensuring that equipment and software are properly recorded, controlled and accounted for throughout their lifecycle. Key responsibilities IT Asset Management Maintain accurate records of IT hardware and software assets within the Councils asset management systems. Record and update asset details, including serial numbers ...

sector’s largest proprietary operations dataset, Plentific’s AI agents act, orchestrating processes and transforming property operations in real-time, helping owners, operators, service providers and residents streamline operations, unlock efficiencies and enhance the resident experience. Its solutions span repair diagnostics, work order management, resident self-service, contractor and field service management, inspections and compliance. Acting as an integration layer, Plentific enables a real-time ecosystem and helps providers build resilient supply chains that prevent backlogs and ensure timely delivery of works. The Role The Events Marketing Manager at Plentific is responsible for developing ...

open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London. Our First Rail head office is home to specialist teams that provide expert support across the Engineering, Finance, Property … reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport. About the job Leads the strategic and operational management of the Workday platform, ensuring platform stability, scalability, and alignment with enterprise architecture, IT security standards, and business needs. This role sits ...

DevOps and tooling team across UK and offshore locations, driving a culture of continuous improvement and engineering excellence Oversee end-to-end platform lifecycle management ensuring availability, resilience, security and compliance across all tooling environments Drive standardisation and optimisation of CI/CD pipelines, automation frameworks and DevOps practices … across the organisation Manage BAU performance, incident escalation and service reliability for critical DevOps platforms, including P1 management and stakeholder communications Oversee delivery of DevOps and tooling elements within major transformation programmes and cloud initiatives Act as a key stakeholder interface across IT, business and architecture teams ...

will also be responsible for providing both remote and on-site technical support across multiple locations and taking ownership of endpoint incidents and service requests. Workingclosely with the service desk and the wider technology teams, the EUC Support Engineer ensures colleagues can work effectively both remotely and onsite. … resolve hardware, software, operating system, application and connectivity issues. Provide both remote and deskside support where required. Take ownership of complex incidents and service requests through to resolution. Maintain clear communication with colleagues throughout the lifecycle of incidents and requests. Identify recurring incidents and work with relevant teams ...

innovation across Europe. About the Role We are looking for a Director of IT Services to own a lean, secure and consistent employee technology service across nLighten’s European business. The role covers service desk, user support, devices, Microsoft 365, identity, access, licences and relevant suppliers. You will … user security and controls, manage the IT Services budget and ensure new technology transitions effectively into business-as-usual support. Key Responsibilities IT Service & Employee Technology Own day-to-day internal IT services across countries and locations, with clear standards and escalation routes. Lead service desk activity ...

opportunities alongside IFS Cloud and adjacent AI offerings such as Nexus Black and IFS.ai. Identifymarket opportunities, competitive positioning, and customer use cases across field service, high-tech and discrete manufacturing, and scenario planning. Continuously evaluate sales performance and refine GTM approaches based on market feedback and commercial outcomes. Strategic … conversion metrics, recommending corrective actions whererequired. Identifyopportunities to improve pipeline quality, sales velocity, and forecast accuracy. Cross-Functional Collaboration Work closely with Product Management across PSO, MSO, and WISE to ensure market feedback influences product direction and roadmap priorities. Partner with Marketing to create compelling messaging, customer stories, thought ...

technologies to help protect people, property, and places, fostering collaboration across critical public safety and enterprise systems. Job Description Key Responsibilities Customer Relationship & Account Management Act as the dedicated single point of contact for assigned customer accounts, managing their ongoing in-life journey and overall relationship health Author … distribute monthly Service Pack reports, as well as schedule and deliver quarterly face-to-face Service Reviews to evaluate performance and identify integration opportunities Manage account financial reporting both internally and externally, coordinating quarterly alignment with cross-functional success teams to maintain a unified account strategy Incident, Problem ...

case formulation (using a range of Agile techniques). The Associate – D&T will work in a range of settings including smaller scale Project Management or Business Analysis on varied-sized enhancements/projects. The team member will work closely with business teams, IT teams like architecture and application … will start as the dedicated Business Analyst on Phase 2 of the Payment Ecosystem project. This is a priority MYIP initiative, delivered with Operations & Service Management (OSM) and the Treasury, Risk & Operations IT capability. Phase 2 builds on the MVP, which covered loans and bonds. It extends ...

hands-on technical leadership role suited to someone with deep Workday expertise who can combine technical delivery with architecture, security, reporting and service management responsibilities. ### **Key Duties & Responsibilities*** Contribute to the Workday technical architecture and roadmap, ensuring solutions are scalable, secure, supportable and aligned with wider business … capabilities, providing trusted information to support operational and strategic decision-making.* Maintain the stability, performance and availability of Workday technical services through monitoring, incident management and effective service governance.* Troubleshoot complex integration, data and platform issues, identifying root causes and implementing sustainable solutions.* Complete technical assessments, testing ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … Success & Delivery Lead The Opportunity: Objectway is searching for a candidate as a Client Success Leader/Solution Delivery Leader to join the UK Service Management team in London. What the candidate will do as a Client Success Leader/Solution Delivery Leader The purpose of this role ...