1,151 to 1,175 of 1,626 Service Management Jobs in the UK

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

risks. Supporting network improvement projects and wider business initiatives. Working closely with security teams on network reporting, risk analysis and compliance activities. Collaborating with service management teams to ensure agreed service levels are met. Supporting secure network environments, including crypto solutions and associated technologies. Maintaining network documentation … operational processes. Liaising with third-party vendors and technology partners to optimise service delivery. Required Experience We're keen to speak with candidates who can demonstrate: Strong Network Engineering/IT Infrastructure background. Experience within secure or highly regulated network environments, including crypto technologies. Good knowledge of Cisco technologies ...

across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.* Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.* Track vendor patch releases and manage the timely deployment … Conditional Access and SSO, DHCP, DNS* Microsoft SCCM/MECM, Jamf* Patch My PC* PowerShell scripting in enterprise production environments* Microsoft Intune/Endpoint Management* Intune update rings* Windows 10 & 11 desktops - performance troubleshooting and optimization.* General networking experience* Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified ...

Management consultant - Fiber and Backhaul Network Consultant Location: London Career Level: Consultant As a team: Our 8,000+ strong team of Network Professionals combine deep business insight and technology supporting CSPs (communication service providers); Technology and Hyperscale clients to reinvent, modernise and operate their networks. Increasingly this means … Plan, build, launch and operate network and platforms to streamline operations, minimize time to market, and reduce costs Understand the design and implementation of service-provider processes. Evaluate processes and technologies to optimise network planning, set-up and deployment Work across teams and geographies. Manage client relationships at senior ...

standards culture of innovation and expertise. ISO Standards & Compliance: Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab’s quality and governance … requirements. Governance & Documentation: Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance, and traceability-reflecting Saab’s value of trust. Stakeholder Engagement: Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes ...

Ready to take the next step in your career? Join a leading managed service provider specializing in modernizing and securing critical enterprise infrastructure.The organization simplifies technical service management across cloud,network,and cybersecurity platforms,enabling global clients to streamline operations. The company is inviting applications from experienced … providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities Run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. Set shift agendas, balance workloads, and promptly address ...

data, and suppliers to identify pain points, uncover opportunities to better use existing Zoom capability, and shape new solutions that improve efficiency, automation, and service quality. This is a hands-on product role with a strong business analysis remit, requiring the post holder to understand how operations work today … change Experience collaborating with external vendors or suppliers to shape, negotiate, and deliver platform or product changes Experience integrating communication platforms with CRM, case management or workflow systems Experience driving adoption of new features or capabilities across operational teams (training, comms, feedback loops) Experience in service transformation, automation ...

Role Description: Principal responsibilities: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience. Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service … noise reduction standards). Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams. Maintain product documentation and service catalogue entries, ensuring clarity on "what's supported" and "how to consume". Be accountable for service health outcomes: availability, stability, performance, capacity ...

people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company … Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.What we are looking forAre you passionate about turning technology adoption into measurable business outcomes such as Adoption ...

Jobtailor is seeking a senior IT service management leader to head multi-disciplinary support teams, driving accountability, collaboration and continuous improvement across the organisation. You will own service performance including SLAs and KPIs, manage major incidents, and collaborate with Product, Engineering and Customer Success to prevent recurrence … while pushing knowledge management and self-service initiatives. #J-18808-Ljbffr ...

standards culture of innovation and expertise. ISO Standards & Compliance: Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab's quality and governance … requirements. Governance & Documentation: Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance, and traceability-reflecting Saab's value of trust . Stakeholder Engagement: Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint solutions … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Cause and Effect and executing this on various fire alarm systems Ensure client satisfaction is achievedbefore leaving site by delivering a high standard of service Accuratelycompleteall requireddocumentation,includingtimesheets, and job reports, using the Company's service management system Deliver outstandingpremium service to customersat all times Adhere ...

Cohesity Backup environments across multiple data centres. Monitor infrastructure health, performance, availability, and resilience, proactively identifying and resolving issues. Investigate, diagnose, and resolve incidents, service requests, and problem tickets within agreed SLAs and KPIs. Handle and support Severity 1 and Severity 2 incidents, providing technical input and Root Cause … capacity planning, forecasting, and reporting to identify potential constraints and risks. Plan, schedule, and implement storage software and firmware upgrades in line with change management processes. Install, configure, and commission new storage and backup infrastructure components. Raise, document, and present technical change requests to support infrastructure improvements. Contribute ...

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow … DescriptionYou will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients. What ...

administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem. The role requires strong technical expertise in Jira and Confluence administration, stakeholder management, troubleshooting, automation, and enterprise collaboration tools. Location & Security Requirements Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain … administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem. The role requires strong technical expertise in Jira and Confluence administration, stakeholder management, troubleshooting, automation, and enterprise collaboration tools. Location & Security Requirements Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain ...

creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will … value proposition Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales Sales process management and opportunity closure Ongoing account management to ensure customer satisfaction and drive additional revenue streams Qualifications To be successful in this role you have ...

data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans … higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation ...

apprentice will support the IT Service Delivery team in providing friendly, professional, & timely technical support to staff across the business. This apprenticeship will develop IT support skills, with a strong emphasis on customer service, first-line troubleshooting, device setup, helping users get the best from company systems. Role … Responsibilities: IT Support and Customer Service • Act as a welcoming first point of contact for employees seeking IT support, both in person and through the service desk. • Provide face-to-face support to users at desks, meeting rooms, production areas, and shared workspaces where appropriate. • Log, update ...

Microsoft Azure), CI/CD pipelines, and automated deployment practices. Operational Tooling & Observability: Strong background in monitoring, observability, automated operational tooling, and IT service management platforms such as ServiceNow. Modernization & Analytics: Proven experience modernizing legacy integrations, reducing technical debt, and leveraging reporting or analytics technologies like Power BI. ...

relevant Websites/Digital Shelf KPIs, while markets retain accountability for local commercial outcomes.* Lead regional agency and delivery partners, ensuring capacity, quality, service levels and ways of working meet agreed standards.* Identify systemic execution issues and improvement opportunities, resolving regional issues and advancing global platform, architecture, tooling … delivery or related roles.* Demonstrable experience coordinating execution across multiple markets using standardised processes, tools, templates and workflows.* Strong operational leadership experience, including intake management, prioritisation, SLA tracking, issue resolution and escalation.* Experience working with global standards and governance while translating market requirements into scalable execution plans.* Strong understanding ...

summary The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost-effective digital services to support the delivery of urgent and emergency care.In order to ensure that the Trust supports the provision of digital services there are teams of subject matter experts responsible for each technical area … excellence.Teams operate within agile, DevOps and Project frameworks, promoting collaboration, rapid iteration, and responsiveness to change. Working alongside Architecture, Cyber Security, Business Analysis and Service Management to integrate with user-centric design, the Product Delivery Teams ensure digital products are not only functional but also valuable and scalable. ...

About the job you’re consideringCapgemini provides a service to a Private Sector organisation. You will be working as part of a Service Management delivery team.Reporting into the Head of GSMC, the Major Incident Manager is responsible for end-to-end management of all IT major … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleLeading, driving, and chairing all investigation activities, meetings, and conference calls and being accountable for resolving the outage via workaround or permanent fixForming ...