ITSM Consultant
- Location
- Milton Keynes, England, United Kingdom
role As an ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with … development of ITSM strategies, target operating models and transformation roadmaps Translate business requirements into functional requirements, user stories and acceptance criteria, working closely with ServiceNow architects and developers to ensure solutions align to business needs and industry best practice Support ITSM process redesign across Incident, Problem, Change, Request, Knowledge, Service ...