The median annual salary for a Support Analyst was £37,000 in advertised job vacancies in London during the 3 months to 29 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / London
3 months to
29 Jun 2017
Same period 2016 Same period 2015
Rank 127 106 81
Rank change year-on-year -21 -25  
Permanent jobs requiring a Support Analyst 985 1166 1549
As % of all permanent IT jobs advertised in London 2.68% 2.92% 3.45%
As % of the Job Titles category 2.83% 3.04% 3.59%
Number of salaries quoted 830 1050 1382
Median salary £37,000 £35,000 £40,000
Median salary % change year-on-year +5.71% -12.50%  
90% offered a salary of more than £25,000 £22,000 £26,000
10% offered a salary of more than £61,375 £61,250 £71,250
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34768 38299 43107
As % of all permanent IT job vacancies advertised in London 94.76% 95.88% 95.87%
Number of salaries quoted 112495 145931 163630
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £31,250 £31,250 £30,500
10% offered a salary of more than £87,500 £82,500 £85,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year +4.93% +1.25%  

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 3 months to 29 June 2017.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 3 months to 29 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +19 204 £40,250 -5.29% 19
Uxbridge +2 10 £37,500 -
Croydon -7 10 £37,500 +56.25%
West End of London +8 9 £28,000 -41.05% 3
Chiswick -4 9 £28,000 -49.09%
Kingston Upon Thames +5 7 £29,000 -6.45% 1
Dagenham - 6 £33,750 -
Canary Wharf -7 4 £50,000 +44.92%
Wimbledon +9 3 £40,000 +26.98%
Romford +3 3 £50,000 +127.27%
Westminster -5 3 £32,000 -3.36%
Surbiton 0 2 £25,000 -23.07% 1
Chessington -3 2 £37,500 +74.41%
Wembley -4 2 £40,000 +31.14%
Hammersmith -25 2 £47,500 +93.87% 1
Enfield -1 1 £26,000 +4.00%
Heathrow -4 1 £26,500 +26.19%
Brentford -9 1 £32,000 +6.66%
Southwark - 1 £42,500 -
Ealing - 1 £31,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 29 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Analyst in the job title.

1 990 (53.03%) Windows
2 715 (38.30%) SQL
3 698 (37.39%) Finance
4 653 (34.98%) Microsoft
5 583 (31.23%) Active Directory
6 412 (22.07%) ITIL
7 383 (20.51%) Microsoft Office
8 370 (19.82%) Windows 7
9 337 (18.05%) SQL Server
10 306 (16.39%) Unix
11 290 (15.53%) Windows Server
12 280 (15.00%) Linux
13 260 (13.93%) Citrix
14 250 (13.39%) Banking
15 227 (12.16%) Oracle
16 221 (11.84%) VMware
17 201 (10.77%) MS Exchange
18 200 (10.71%) Degree
19 186 (9.96%) Analytical Skills
20 179 (9.59%) Windows Server 2012
20 179 (9.59%) Windows 10
21 167 (8.94%) Office 365
22 164 (8.78%) Front Office
23 159 (8.52%) Windows Server 2008
24 151 (8.09%) SharePoint
25 147 (7.87%) TCP/IP
26 138 (7.39%) Legal
27 134 (7.18%) VMware Infrastructure
28 128 (6.86%) Asset Management
29 127 (6.80%) Retail

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 201 (10.77%) MS Exchange
2 151 (8.09%) SharePoint
3 82 (4.39%) Exchange Server 2010
4 77 (4.12%) IIS
5 50 (2.68%) Tomcat
6 48 (2.57%) Apache
7 47 (2.52%) Blackberry Enterprise Server
8 34 (1.82%) Exchange Server 2013
9 33 (1.77%) Exchange Server 2007
10 26 (1.39%) JBoss
10 26 (1.39%) WebSphere
11 21 (1.12%) IBM Notes
12 20 (1.07%) Confluence
13 19 (1.02%) CMS
14 16 (0.86%) Skype for Business
15 14 (0.75%) BizTalk Server
16 13 (0.70%) SharePoint 2013
17 12 (0.64%) Site Server
18 10 (0.54%) Documentum
19 8 (0.43%) WebLogic
Applications
1 383 (20.51%) Microsoft Office
2 114 (6.11%) Microsoft Excel
3 42 (2.25%) Microsoft PowerPoint
4 24 (1.29%) MS Visio
5 12 (0.64%) Acrobat
6 9 (0.48%) Photoshop
7 8 (0.43%) Adobe Creative Suite
8 6 (0.32%) Adobe Illustrator
8 6 (0.32%) InDesign
9 5 (0.27%) Adobe Captivate
9 5 (0.27%) AutoCAD
10 4 (0.21%) Camtasia
10 4 (0.21%) Microsoft Project
10 4 (0.21%) Spreadsheet
10 4 (0.21%) Vectorworks
11 2 (0.11%) Pro/ENGINEER
11 2 (0.11%) PTC Creo
11 2 (0.11%) Revit
12 1 (0.054%) Stata
Business Applications
1 52 (2.79%) Dynamics CRM
2 25 (1.34%) ION MarketView
3 20 (1.07%) Unit4 Business World
4 15 (0.80%) Dynamics AX
4 15 (0.80%) Oracle EBS
5 14 (0.75%) Northgate Housing
6 13 (0.70%) SAP FI
7 12 (0.64%) Oracle EBS R12
7 12 (0.64%) Oracle HRMS
8 11 (0.59%) Oracle 11i
8 11 (0.59%) Oracle Payroll
8 11 (0.59%) SAP BPC
8 11 (0.59%) SAP CO
9 10 (0.54%) SAP FI/CO
10 9 (0.48%) Dynamics NAV
11 8 (0.43%) Markit EDM
11 8 (0.43%) Sage X3
12 7 (0.37%) thinkFolio
13 6 (0.32%) Cognos Business Intelligence
13 6 (0.32%) Endur
Cloud Services
1 167 (8.94%) Office 365
2 49 (2.62%) Microsoft Azure
3 31 (1.66%) SaaS
4 21 (1.12%) Amazon AWS
5 18 (0.96%) G Suite
6 16 (0.86%) Cloud Computing
7 15 (0.80%) Adobe Creative Cloud
8 9 (0.48%) Mimecast
9 8 (0.43%) OneDrive
10 7 (0.37%) Azure Active Directory
11 4 (0.21%) Dropbox
12 2 (0.11%) PaaS
12 2 (0.11%) Salesforce Sales Cloud
12 2 (0.11%) Virtual Private Cloud
13 1 (0.054%) Amazon EC2
13 1 (0.054%) Amazon S3
13 1 (0.054%) Amazon SQS
13 1 (0.054%) CloudFront
13 1 (0.054%) Force.com
13 1 (0.054%) IaaS
Communications & Networking
1 147 (7.87%) TCP/IP
2 127 (6.80%) Firewall
3 118 (6.32%) DNS
4 99 (5.30%) LAN
5 91 (4.87%) DHCP
6 82 (4.39%) WAN
7 70 (3.75%) VPN
8 58 (3.11%) VoIP
9 55 (2.95%) SAN
10 53 (2.84%) Internet
11 36 (1.93%) Network Security
12 35 (1.87%) VLAN
13 29 (1.55%) Wireless
14 25 (1.34%) Wi-Fi
15 21 (1.12%) FTP
15 21 (1.12%) IP Telephony
16 20 (1.07%) Intranet
17 19 (1.02%) Ethernet
17 19 (1.02%) Skype
18 16 (0.86%) PBX
Database & Business Intelligence
1 337 (18.05%) SQL Server
2 83 (4.45%) SQL Server Reporting Services
3 50 (2.68%) Relational Database
4 48 (2.57%) BusinessObjects
5 46 (2.46%) SQL Server 2008
5 46 (2.46%) SQL Server Integration Services
6 39 (2.09%) MySQL
7 36 (1.93%) Data Warehouse
8 35 (1.87%) Crystal Reports
9 32 (1.71%) Oracle Database
10 30 (1.61%) SQL Server Analysis Services
11 25 (1.34%) SQL Server 2005
12 24 (1.29%) MS Access
13 19 (1.02%) Power BI
14 16 (0.86%) Oracle Reports
15 15 (0.80%) QlikView
15 15 (0.80%) RDBMS
15 15 (0.80%) SQL Server 2012
16 14 (0.75%) SAP BW
17 13 (0.70%) PowerCenter
Development Applications
1 53 (2.84%) JIRA
2 17 (0.91%) Jenkins
3 14 (0.75%) Subversion
4 10 (0.54%) Team Foundation Server
5 8 (0.43%) Visual Studio
6 7 (0.37%) SQL Server Management Studio (SSMS)
7 6 (0.32%) Atlassian Bamboo
7 6 (0.32%) Octopus Deploy
7 6 (0.32%) TeamCity
7 6 (0.32%) Toad
8 5 (0.27%) PowerBuilder
9 4 (0.21%) Hudson
9 4 (0.21%) MSBuild
9 4 (0.21%) Oracle APEX
9 4 (0.21%) Talend Open Studio
10 3 (0.16%) Ant
10 3 (0.16%) Eclipse
10 3 (0.16%) Git (software)
10 3 (0.16%) IBM UrbanCode
11 2 (0.11%) MSI
General
1 698 (37.39%) Finance
2 250 (13.39%) Banking
3 164 (8.78%) Front Office
4 138 (7.39%) Legal
5 127 (6.80%) Retail
6 126 (6.75%) Law
7 100 (5.36%) Investment Banking
8 59 (3.16%) Retail Banking
9 51 (2.73%) Back Office
10 32 (1.71%) Financial Institution
10 32 (1.71%) Games
10 32 (1.71%) Telecoms
11 31 (1.66%) Marketing
12 26 (1.39%) Publishing
13 24 (1.29%) Private Banking
14 23 (1.23%) Corporate Banking
15 21 (1.12%) Advertising
16 17 (0.91%) Billing
17 12 (0.64%) Italian Language
18 10 (0.54%) French Language
Libraries, Frameworks & Software Standards
1 123 (6.59%) .NET
2 77 (4.12%) HTML
3 65 (3.48%) FIX Protocol
4 48 (2.57%) XML
5 40 (2.14%) Web Services
6 39 (2.09%) ASP.NET
7 37 (1.98%) CSS
8 28 (1.50%) Middleware
9 22 (1.18%) HTML5
9 22 (1.18%) MDX
10 21 (1.12%) jQuery
11 16 (0.86%) J2EE
12 15 (0.80%) ASP.NET MVC
13 14 (0.75%) .NET Framework
14 13 (0.70%) ASP.NET MVC 5
14 13 (0.70%) Twitter Bootstrap
15 11 (0.59%) LAMP
16 10 (0.54%) JSP
17 9 (0.48%) XSD
17 9 (0.48%) XSLT
Miscellaneous
1 186 (9.96%) Analytical Skills
2 87 (4.66%) Computer Science
3 84 (4.50%) Blackberry
4 72 (3.86%) Foreign Exchange (FX)
5 55 (2.95%) Hedge funds
6 53 (2.84%) Smartphone
7 52 (2.79%) Fixed Income
8 51 (2.73%) Equities
9 45 (2.41%) Management Information System
10 42 (2.25%) Derivative
11 39 (2.09%) Video Conferencing
12 38 (2.04%) iPad
13 34 (1.82%) Data Centre
14 33 (1.77%) iPhone
15 31 (1.66%) Fintech
15 31 (1.66%) SWIFT
16 28 (1.50%) User Experience
17 23 (1.23%) BYOD
17 23 (1.23%) Driving Licence
18 21 (1.12%) Enterprise Software
Operating Systems
1 990 (53.03%) Windows
2 370 (19.82%) Windows 7
3 306 (16.39%) Unix
4 290 (15.53%) Windows Server
5 280 (15.00%) Linux
6 179 (9.59%) Windows 10
6 179 (9.59%) Windows Server 2012
7 159 (8.52%) Windows Server 2008
8 82 (4.39%) Android
8 82 (4.39%) Windows 8
9 61 (3.27%) Apple iOS
10 58 (3.11%) Mac OS X
11 54 (2.89%) Windows XP
12 47 (2.52%) Red Hat Enterprise Linux
13 32 (1.71%) Windows Server 2003
14 25 (1.34%) Solaris
15 21 (1.12%) Mac OS
16 10 (0.54%) Windows Phone
17 5 (0.27%) Mac OS X Server
17 5 (0.27%) Windows NT
Processes & Methodologies
1 412 (22.07%) ITIL
2 128 (6.86%) Asset Management
3 103 (5.52%) Incident Management
4 101 (5.41%) Agile Software Development
5 100 (5.36%) CRM
6 92 (4.93%) Problem Management
7 90 (4.82%) Change Management
7 90 (4.82%) Service Management
8 79 (4.23%) ETL
8 79 (4.23%) Project Management
9 77 (4.12%) Business Intelligence
10 73 (3.91%) Analytics
11 67 (3.59%) Service Delivery
12 59 (3.16%) E-Commerce
13 57 (3.05%) Time Management
14 55 (2.95%) Wealth Management
14 55 (2.95%) Workflow
15 48 (2.57%) Process Improvement
15 48 (2.57%) Root Cause Analysis
16 45 (2.41%) Investment Management
Programming Languages
1 715 (38.30%) SQL
2 106 (5.68%) Java
3 95 (5.09%) PowerShell
4 85 (4.55%) C#
5 62 (3.32%) Python
6 55 (2.95%) T-SQL
6 55 (2.95%) VB
7 54 (2.89%) Shell Script
8 52 (2.79%) Perl
8 52 (2.79%) VBA
9 49 (2.62%) JavaScript
10 42 (2.25%) PL/SQL
11 32 (1.71%) Bash Shell
12 22 (1.18%) C++
12 22 (1.18%) PHP
13 13 (0.70%) Tcl
14 8 (0.43%) C
14 8 (0.43%) Ruby
15 6 (0.32%) R
15 6 (0.32%) VBScript
Qualifications
1 200 (10.71%) Degree
2 89 (4.77%) Microsoft Certification
3 62 (3.32%) MCP
4 59 (3.16%) ITIL Certification
5 41 (2.20%) MCSE
6 35 (1.87%) Cisco Certification
7 33 (1.77%) CCNA
8 32 (1.71%) Computer Science Degree
9 23 (1.23%) MCDST
10 20 (1.07%) VMware Certified Professional (VCP)
11 18 (0.96%) MCSA
12 17 (0.91%) PMI Certification
13 16 (0.86%) ITIL Foundation Certificate
14 15 (0.80%) A+ Certification
15 8 (0.43%) Security Cleared
16 7 (0.37%) Oracle Certification
17 5 (0.27%) EnCE
17 5 (0.27%) MCITP
18 4 (0.21%) GNVQ
18 4 (0.21%) SC Cleared
Quality Assurance & Compliance
1 124 (6.64%) SLA
2 40 (2.14%) QA
3 30 (1.61%) Data Quality
4 10 (0.54%) PMO
5 8 (0.43%) Solvency II
6 6 (0.32%) ISO/IEC 27001
7 4 (0.21%) ISO 14001
7 4 (0.21%) ISO 9001
7 4 (0.21%) PCI DSS
8 3 (0.16%) Basel III
8 3 (0.16%) MiFID
9 2 (0.11%) Basel II
9 2 (0.11%) EMIR
9 2 (0.11%) SEPA
10 1 (0.054%) Sarbanes-Oxley
System Software
1 583 (31.23%) Active Directory
2 134 (7.18%) VMware Infrastructure
3 69 (3.70%) XenApp
4 41 (2.20%) XenDesktop
5 39 (2.09%) Hyper-V
6 27 (1.45%) Virtual Desktop
7 26 (1.39%) vSphere
8 15 (0.80%) VMware ESXi
9 12 (0.64%) Terminal Services
10 7 (0.37%) VMware Server
11 6 (0.32%) Microsoft App-V
11 6 (0.32%) Virtual Servers
12 5 (0.27%) DFS Replication
12 5 (0.27%) Firmware
12 5 (0.27%) Virtual Machines
12 5 (0.27%) XenServer
13 3 (0.16%) Tivoli Workload Scheduler
13 3 (0.16%) VMware Workstation
14 1 (0.054%) NFS
14 1 (0.054%) pfSense
Systems Management
1 86 (4.61%) SCCM
2 40 (2.14%) Control-M
3 28 (1.50%) Puppet
4 26 (1.39%) Backup Exec
5 25 (1.34%) WSUS
6 22 (1.18%) Ansible
7 20 (1.07%) Opscode Chef
8 19 (1.02%) Nagios
9 17 (0.91%) ITRS Geneos
10 13 (0.70%) Norton AntiVirus
10 13 (0.70%) ServiceCenter
11 11 (0.59%) Opsview
12 10 (0.54%) OpenView
13 9 (0.48%) Tivoli
14 8 (0.43%) AirWatch
14 8 (0.43%) Cisco CUCM
14 8 (0.43%) XenMobile
15 7 (0.37%) FortiGate
15 7 (0.37%) Jamf Pro
15 7 (0.37%) Microsoft Intune
Vendors
1 653 (34.98%) Microsoft
2 260 (13.93%) Citrix
3 227 (12.16%) Oracle
4 221 (11.84%) VMware
5 100 (5.36%) Apple
6 93 (4.98%) Cisco
7 88 (4.71%) HP
8 67 (3.59%) iManage
9 56 (3.00%) Bloomberg
10 51 (2.73%) SAP
11 46 (2.46%) IBM
12 45 (2.41%) Informatica
12 45 (2.41%) Symantec
13 44 (2.36%) Splunk
14 41 (2.20%) Sybase
15 39 (2.09%) Adobe
16 38 (2.04%) Salesforce.com
17 33 (1.77%) ION Trading
18 32 (1.71%) Cognos
18 32 (1.71%) Red Hat
London
Harvey Nash plc
Posted: 17 hours ago
City, London
Ashdown IT
Salary: £50000 per annum + bonus, benefits
Posted: 23 hours ago
London
Ashdown IT
Salary: £25000 - £29000 per annum
Posted: 18 hours ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 17 hours ago
London
Information Technology Services
Salary: £25k - 35k per year + Benefits
Posted: 18 hours ago
London
Information Technology Services
Salary: £22k - 30k per year
Posted: 18 hours ago
London
Hays Finance Technology
Salary: £60000.00 - £65000.00 per annum
Posted: 18 hours ago
Central London / West End
Resourcing People Ltd.
Salary: From £20,000 to £23,000 per annum plus great benefits package.
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £35,000 to £40,000 per annum
Posted: 14 hours ago
North West London
Logic Engagements Ltd
Posted: 22 hours ago
London
Plan-Net
Salary: Competitive rate
Posted: Yesterday
London
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £35,000 to £45,000 per annum
Posted: 23 hours ago
London
Hays Finance Technology
Salary: £45000.00 - £55000.00 per annum
Posted: 2 days ago
London
Ashdown IT
Salary: £50000 per annum + benefits
Posted: 3 days ago
London
Spencer Rose
Salary: Up to £40,000 per annum
Posted: 3 days ago
East London
Spencer Rose
Salary: From £60,000 to £80,000 per annum
Posted: 2 days ago
City, London
I3
Salary: £50000 - £55000 per annum + benefits
Posted: 2 days ago
City, London
Nicoll Curtin
Salary: £45000 - £75000 per annum + Benefits + Bonus
Posted: Yesterday
London
Ashdown IT
Salary: £35000 - £40000 per annum
Posted: 2 days ago
London
ReThink Recruitment
Salary: £26000 - £28000 per annum + Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £25000 - £32000 per annum
Posted: 3 days ago
London
McGregor Boyall
Salary: £75000 - £85000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 35k per year
Posted: 3 days ago
London
Refreshing Recruitment
Salary: £30000 - £35000 per annum + bens + OT
Posted: 2 days ago
London
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £28k - 35k per year
Posted: 3 days ago
London
Joseph Harry Ltd
Salary: £40000 - £60000 per annum + 10% pension + 25% bonus
Posted: 2 days ago
South West London
X4 Group
Salary: £30k - 40k per year
Posted: 5 days ago
City, London
onezeero.
Salary: £50000 - £60000 per annum + very strong benefits package
Posted: 2 days ago
City, London
Harrington Starr
Salary: £55000 - £65000 per annum + Bonus + Benefits + Training
Posted: 4 days ago