Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 28 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Dec 2025
Same period 2024 Same period 2023
Rank 151 166 133
Rank change year-on-year +15 -33 +118
Permanent jobs requiring a Support Analyst 259 319 418
As % of all permanent jobs in London 1.89% 2.01% 2.34%
As % of the Job Titles category 2.08% 2.16% 2.46%
Number of salaries quoted 200 230 376
10th Percentile £31,000 £31,250 £30,000
25th Percentile £36,250 £37,125 £32,938
Median annual salary (50th Percentile) £45,000 £47,745 £42,500
Median % change year-on-year -5.75% +12.34% -0.58%
75th Percentile £58,750 £65,000 £57,500
90th Percentile £73,750 £80,000 £70,000
England median annual salary £33,750 £40,000 £36,500
% change year-on-year -15.63% +9.59% +4.29%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,466 14,802 17,002
% of permanent jobs with a recognized job title 90.78% 93.31% 95.15%
Number of salaries quoted 8,254 8,692 13,733
10th Percentile £35,750 £42,500 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -1.64%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 28 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 28 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +13 82 £45,000 -5.26% 21
East London -7 9 £32,500 - 1
South London - 9 £37,500 - 1
West London +4 6 £34,750 +3.93%
North London - 2 £30,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 28 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 122 (47.10%) Microsoft
2 110 (42.47%) Windows
3 98 (37.84%) ITIL
4 85 (32.82%) SQL
5 82 (31.66%) Microsoft 365
6 78 (30.12%) Active Directory
7 77 (29.73%) Problem-Solving
8 71 (27.41%) Azure
9 55 (21.24%) Degree
10 47 (18.15%) Entra ID
11 46 (17.76%) Microsoft Office
12 44 (16.99%) Customer Service
13 42 (16.22%) Microsoft Excel
14 40 (15.44%) Microsoft Intune
15 37 (14.29%) Change Management
16 36 (13.90%) Windows 10
17 35 (13.51%) SQL Server
18 31 (11.97%) VPN
19 30 (11.58%) Firewall
20 28 (10.81%) SharePoint
21 27 (10.42%) Microsoft Exchange
21 27 (10.42%) Power Platform
22 26 (10.04%) Service Management
23 25 (9.65%) Microsoft PowerPoint
24 24 (9.27%) Windows Server
25 23 (8.88%) ITSM
25 23 (8.88%) LAN
25 23 (8.88%) Mac OS
25 23 (8.88%) Problem Management
25 23 (8.88%) WAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (10.81%) SharePoint
2 27 (10.42%) Microsoft Exchange
3 13 (5.02%) Skype for Business
4 12 (4.63%) Confluence
5 3 (1.16%) IIS
6 1 (0.39%) Appian
6 1 (0.39%) Moodle
6 1 (0.39%) Office Communications Server
6 1 (0.39%) Umbraco
Applications
1 46 (17.76%) Microsoft Office
2 42 (16.22%) Microsoft Excel
3 25 (9.65%) Microsoft PowerPoint
4 4 (1.54%) Spreadsheet
5 3 (1.16%) MS Visio
6 1 (0.39%) Acrobat
6 1 (0.39%) Photoshop
Business Applications
1 12 (4.63%) Endur
2 6 (2.32%) Fidessa
3 4 (1.54%) Elite 3E
4 3 (1.16%) Visualfiles
5 2 (0.77%) Dynamics AX
6 1 (0.39%) Carpe Diem
6 1 (0.39%) EuroRunner
6 1 (0.39%) NetSuite
Cloud Services
1 82 (31.66%) Microsoft 365
2 71 (27.41%) Azure
3 47 (18.15%) Entra ID
4 27 (10.42%) Power Platform
5 13 (5.02%) AWS
5 13 (5.02%) PowerApps
6 12 (4.63%) Power Automate
7 10 (3.86%) OneDrive
8 9 (3.47%) SaaS
9 6 (2.32%) Dynamics 365
10 5 (1.93%) Azure Monitor
11 4 (1.54%) dbt
11 4 (1.54%) Google Workspace
12 1 (0.39%) Adobe Creative Cloud
12 1 (0.39%) Datadog
12 1 (0.39%) GCP
12 1 (0.39%) IaaS
12 1 (0.39%) n8n
12 1 (0.39%) PaaS
12 1 (0.39%) Slack
Communications & Networking
1 31 (11.97%) VPN
2 30 (11.58%) Firewall
3 23 (8.88%) LAN
3 23 (8.88%) WAN
4 21 (8.11%) DHCP
4 21 (8.11%) DNS
5 16 (6.18%) TCP/IP
6 15 (5.79%) Unified Communications
6 15 (5.79%) WebEx
6 15 (5.79%) Wi-Fi
7 14 (5.41%) Skype
7 14 (5.41%) Wireless
8 10 (3.86%) VLAN
9 8 (3.09%) SD-WAN
9 8 (3.09%) WinSCP
10 6 (2.32%) MPLS
11 5 (1.93%) Remote Desktop
12 4 (1.54%) Wireshark
13 3 (1.16%) FIX Connectivity
13 3 (1.16%) IP Telephony
Database & Business Intelligence
1 35 (13.51%) SQL Server
2 20 (7.72%) Power BI
3 12 (4.63%) Relational Database
4 7 (2.70%) MySQL
4 7 (2.70%) SQL Server Integration Services
5 5 (1.93%) Metabase
5 5 (1.93%) SQL Server Reporting Services
6 4 (1.54%) Data Warehouse
Development Applications
1 20 (7.72%) JIRA
2 7 (2.70%) Git
3 5 (1.93%) Visual Studio
General
1 134 (51.74%) Social Skills
2 55 (21.24%) Finance
3 46 (17.76%) Law
4 35 (13.51%) Analytical Skills
5 34 (13.13%) Legal
6 23 (8.88%) Telecoms
7 12 (4.63%) Front Office
8 11 (4.25%) Banking
9 7 (2.70%) Back Office
9 7 (2.70%) Organisational Skills
10 6 (2.32%) Documentation Skills
11 5 (1.93%) Retail
12 4 (1.54%) Investment Banking
13 3 (1.16%) Advertising
14 2 (0.77%) Spanish Language
15 1 (0.39%) Automotive
15 1 (0.39%) Billing
15 1 (0.39%) Portuguese Language
15 1 (0.39%) Presentation Skills
15 1 (0.39%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.86%) FIX Protocol
2 8 (3.09%) .NET
3 5 (1.93%) HTML
4 4 (1.54%) CSS
5 2 (0.77%) jQuery
6 1 (0.39%) EDI
6 1 (0.39%) MFC
6 1 (0.39%) XML
Miscellaneous
1 34 (13.13%) Video Conferencing
2 24 (9.27%) Onboarding
3 21 (8.11%) Management Information System
4 19 (7.34%) Enterprise Software
5 13 (5.02%) Driving Licence
6 8 (3.09%) iPhone
7 7 (2.70%) iPad
8 6 (2.32%) Data Centre
9 5 (1.93%) Mobile App
9 5 (1.93%) Reference Data
10 4 (1.54%) Analytical Mindset
10 4 (1.54%) Cyber Threat
10 4 (1.54%) e-Learning
10 4 (1.54%) EPoS
10 4 (1.54%) Self-Motivation
11 3 (1.16%) AS400
11 3 (1.16%) Data Protection Act
11 3 (1.16%) Derivative
11 3 (1.16%) Equities
11 3 (1.16%) Eurex
Operating Systems
1 110 (42.47%) Windows
2 36 (13.90%) Windows 10
3 24 (9.27%) Windows Server
4 23 (8.88%) Mac OS
5 20 (7.72%) Linux
6 14 (5.41%) Unix
7 10 (3.86%) Apple iOS
8 5 (1.93%) Solaris
9 3 (1.16%) Android
9 3 (1.16%) Ubuntu
9 3 (1.16%) Windows 7
9 3 (1.16%) Windows Server 2016
10 2 (0.77%) Windows Server 2019
11 1 (0.39%) Windows Server 2008
11 1 (0.39%) Windows Server 2012
Processes & Methodologies
1 98 (37.84%) ITIL
2 77 (29.73%) Problem-Solving
3 44 (16.99%) Customer Service
4 37 (14.29%) Change Management
5 26 (10.04%) Service Management
6 23 (8.88%) ITSM
6 23 (8.88%) Problem Management
7 20 (7.72%) Business Intelligence
7 20 (7.72%) Continuous Improvement
8 19 (7.34%) Cybersecurity
9 18 (6.95%) Document Management
10 17 (6.56%) Data Management
10 17 (6.56%) Data Protection
10 17 (6.56%) Runbook
11 14 (5.41%) Preventative Maintenance
12 13 (5.02%) Agile
12 13 (5.02%) Batch Processing
12 13 (5.02%) ISMS
12 13 (5.02%) Release Management
12 13 (5.02%) Service Delivery
Programming Languages
1 85 (32.82%) SQL
2 22 (8.49%) Python
3 17 (6.56%) PowerShell
4 8 (3.09%) VB.NET
5 7 (2.70%) Java
6 4 (1.54%) Bash
6 4 (1.54%) C#
7 3 (1.16%) JavaScript
7 3 (1.16%) T-SQL
8 2 (0.77%) Shell Script
9 1 (0.39%) Bicep
9 1 (0.39%) VBA
Qualifications
1 55 (21.24%) Degree
2 16 (6.18%) Microsoft Certification
3 15 (5.79%) MCP
4 11 (4.25%) A+ Certification
5 10 (3.86%) Computer Science Degree
6 9 (3.47%) ITIL Certification
7 6 (2.32%) CCNA
7 6 (2.32%) Cisco Certification
7 6 (2.32%) Network+ Certification
8 5 (1.93%) MCTS
9 4 (1.54%) Master's Degree
10 2 (0.77%) MCDST
10 2 (0.77%) MCITP
10 2 (0.77%) MCSA
10 2 (0.77%) MCSE
11 1 (0.39%) AWS Certification
11 1 (0.39%) Azure Certification
11 1 (0.39%) BPSS Clearance
11 1 (0.39%) SC Cleared
11 1 (0.39%) Security Cleared
Quality Assurance & Compliance
1 14 (5.41%) SLA
2 13 (5.02%) ISO/IEC 27001
3 9 (3.47%) Accessibility
4 7 (2.70%) Cyber Essentials
5 5 (1.93%) QA
6 2 (0.77%) GDPR
System Software
1 78 (30.12%) Active Directory
2 13 (5.02%) VMware Infrastructure
3 7 (2.70%) Hyper-V
4 5 (1.93%) Virtual Machines
5 4 (1.54%) BitLocker
5 4 (1.54%) Firmware
Systems Management
1 40 (15.44%) Microsoft Intune
2 12 (4.63%) SCCM
3 6 (2.32%) Jamf Pro
4 3 (1.16%) Grafana
5 1 (0.39%) SCOM
5 1 (0.39%) Terraform
Vendors
1 122 (47.10%) Microsoft
2 17 (6.56%) Cisco
3 13 (5.02%) Guidewire
3 13 (5.02%) Polycom
3 13 (5.02%) ServiceNow
3 13 (5.02%) VMware
4 12 (4.63%) Apple
5 10 (3.86%) CheckPoint
5 10 (3.86%) Palo Alto
6 9 (3.47%) Intapp
7 8 (3.09%) HP
7 8 (3.09%) Meraki
8 7 (2.70%) Bloomberg
8 7 (2.70%) Citrix
9 6 (2.32%) Arista
9 6 (2.32%) Fortinet
9 6 (2.32%) Genesys
9 6 (2.32%) Juniper
10 5 (1.93%) Logitech
10 5 (1.93%) SolarWinds