Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 25 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Feb 2026
Same period 2025 Same period 2024
Rank 164 157 140
Rank change year-on-year -7 -17 +133
Permanent jobs requiring a Support Analyst 261 319 474
As % of all permanent jobs in London 1.64% 2.19% 2.24%
As % of the Job Titles category 1.79% 2.40% 2.38%
Number of salaries quoted 193 228 424
10th Percentile £30,500 £31,600 £31,250
25th Percentile £32,500 £38,938 £35,000
Median annual salary (50th Percentile) £41,000 £50,000 £42,500
Median % change year-on-year -18.00% +17.65% +6.25%
75th Percentile £53,250 £67,500 £57,500
90th Percentile £68,750 £80,000 £75,875
England median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +8.96%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 14,561 13,318 19,948
% of permanent jobs with a recognized job title 91.37% 91.29% 94.45%
Number of salaries quoted 9,696 7,790 16,061
10th Percentile £36,250 £42,500 £40,000
25th Percentile £50,594 £56,250 £52,500
Median annual salary (50th Percentile) £72,750 £75,000 £72,500
Median % change year-on-year -3.00% +3.45% -0.20%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £110,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -10.57%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 25 February 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 25 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +5 90 £43,750 -12.50% 4
East London - 10 £32,500 - 1
South London - 8 £35,000 - 2
West London -7 4 £33,250 -26.11% 3
North London - 1 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 25 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 118 (45.21%) Microsoft
2 104 (39.85%) Windows
3 94 (36.02%) ITIL
4 77 (29.50%) Microsoft 365
5 76 (29.12%) Problem-Solving
6 75 (28.74%) SQL
7 71 (27.20%) Azure
8 69 (26.44%) Active Directory
9 48 (18.39%) Customer Service
10 46 (17.62%) Entra ID
11 44 (16.86%) Degree
12 41 (15.71%) Microsoft Excel
13 39 (14.94%) Microsoft Intune
14 37 (14.18%) Change Management
14 37 (14.18%) Microsoft Office
15 31 (11.88%) VPN
15 31 (11.88%) Windows 10
16 30 (11.49%) Power Platform
16 30 (11.49%) Runbook
16 30 (11.49%) SQL Server
17 29 (11.11%) ITSM
18 28 (10.73%) Firewall
18 28 (10.73%) SharePoint
19 27 (10.34%) Business Intelligence
19 27 (10.34%) Power BI
20 26 (9.96%) Microsoft Exchange
21 25 (9.58%) Data Management
21 25 (9.58%) PowerShell
22 24 (9.20%) Windows Server
23 23 (8.81%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (10.73%) SharePoint
2 26 (9.96%) Microsoft Exchange
3 10 (3.83%) Skype for Business
4 7 (2.68%) Confluence
5 2 (0.77%) IIS
6 1 (0.38%) Appian
6 1 (0.38%) Moodle
6 1 (0.38%) Umbraco
Applications
1 41 (15.71%) Microsoft Excel
2 37 (14.18%) Microsoft Office
3 23 (8.81%) Microsoft PowerPoint
4 4 (1.53%) Spreadsheet
5 2 (0.77%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Photoshop
Business Applications
1 17 (6.51%) Endur
2 5 (1.92%) Fidessa
3 3 (1.15%) Dynamics AX
3 3 (1.15%) Elite 3E
3 3 (1.15%) Visualfiles
4 2 (0.77%) Unit4 Business World
5 1 (0.38%) Alphatax
5 1 (0.38%) EuroRunner
5 1 (0.38%) NetSuite
Cloud Services
1 77 (29.50%) Microsoft 365
2 71 (27.20%) Azure
3 46 (17.62%) Entra ID
4 30 (11.49%) Power Platform
5 18 (6.90%) AWS
5 18 (6.90%) Power Automate
6 11 (4.21%) OneDrive
7 10 (3.83%) SaaS
8 9 (3.45%) dbt
8 9 (3.45%) PowerApps
9 5 (1.92%) Azure Monitor
10 4 (1.53%) Dynamics 365
11 3 (1.15%) Datadog
11 3 (1.15%) Google Workspace
12 2 (0.77%) Boomi
12 2 (0.77%) iPaaS
12 2 (0.77%) Workato
13 1 (0.38%) Azure Sentinel
13 1 (0.38%) GCP
13 1 (0.38%) n8n
Communications & Networking
1 31 (11.88%) VPN
2 28 (10.73%) Firewall
3 23 (8.81%) DNS
4 21 (8.05%) DHCP
5 18 (6.90%) TCP/IP
6 14 (5.36%) WebEx
6 14 (5.36%) Wi-Fi
7 12 (4.60%) WinSCP
8 11 (4.21%) Unified Communications
8 11 (4.21%) Wireless
9 10 (3.83%) Skype
10 8 (3.07%) VLAN
11 6 (2.30%) LAN
11 6 (2.30%) MPLS
11 6 (2.30%) SD-WAN
11 6 (2.30%) WAN
12 5 (1.92%) Remote Desktop
13 2 (0.77%) FIX Connectivity
13 2 (0.77%) Wireshark
14 1 (0.38%) Cisco ASA
Database & Business Intelligence
1 30 (11.49%) SQL Server
2 27 (10.34%) Power BI
3 17 (6.51%) Relational Database
4 12 (4.60%) Metabase
5 11 (4.21%) SQL Server Integration Services
6 9 (3.45%) Data Warehouse
7 6 (2.30%) SQL Server Reporting Services
8 4 (1.53%) PostgreSQL
9 2 (0.77%) Azure SQL Database
9 2 (0.77%) DB2
Development Applications
1 17 (6.51%) JIRA
2 12 (4.60%) Visual Studio
3 11 (4.21%) Git
4 2 (0.77%) Rational Rhapsody
General
1 125 (47.89%) Social Skills
2 74 (28.35%) Finance
3 45 (17.24%) Analytical Skills
4 42 (16.09%) Law
5 38 (14.56%) Legal
6 21 (8.05%) Telecoms
7 10 (3.83%) Banking
7 10 (3.83%) Documentation Skills
7 10 (3.83%) Organisational Skills
8 5 (1.92%) Marketing
8 5 (1.92%) Publishing
9 4 (1.53%) Back Office
9 4 (1.53%) Front Office
9 4 (1.53%) Retail
10 3 (1.15%) Investment Banking
11 2 (0.77%) Spanish Language
12 1 (0.38%) Advertising
12 1 (0.38%) Billing
12 1 (0.38%) Portuguese Language
Libraries, Frameworks & Software Standards
1 11 (4.21%) .NET
2 8 (3.07%) FIX Protocol
3 3 (1.15%) Web Services
4 2 (0.77%) Middleware
5 1 (0.38%) CSS
5 1 (0.38%) EDI
5 1 (0.38%) HTML
5 1 (0.38%) jQuery
5 1 (0.38%) MFC
Miscellaneous
1 40 (15.33%) Onboarding
2 36 (13.79%) Video Conferencing
3 17 (6.51%) Driving Licence
3 17 (6.51%) Enterprise Software
4 12 (4.60%) Management Information System
5 9 (3.45%) Analytical Mindset
6 6 (2.30%) iPhone
6 6 (2.30%) Reference Data
7 4 (1.53%) CCTV
7 4 (1.53%) Data Centre
7 4 (1.53%) e-Learning
7 4 (1.53%) iPad
7 4 (1.53%) Mobile App
7 4 (1.53%) Self-Motivation
8 3 (1.15%) AS400
8 3 (1.15%) Data Protection Act
8 3 (1.15%) Derivative
8 3 (1.15%) EPoS
8 3 (1.15%) Equities
9 2 (0.77%) iSeries
Operating Systems
1 104 (39.85%) Windows
2 31 (11.88%) Windows 10
3 24 (9.20%) Windows Server
4 20 (7.66%) Linux
4 20 (7.66%) Mac OS
5 10 (3.83%) Unix
6 7 (2.68%) Apple iOS
7 2 (0.77%) Solaris
7 2 (0.77%) Ubuntu
7 2 (0.77%) Windows Server 2012
7 2 (0.77%) Windows Server 2016
8 1 (0.38%) Windows Server 2008
8 1 (0.38%) Windows Server 2019
Processes & Methodologies
1 94 (36.02%) ITIL
2 76 (29.12%) Problem-Solving
3 48 (18.39%) Customer Service
4 37 (14.18%) Change Management
5 30 (11.49%) Runbook
6 29 (11.11%) ITSM
7 27 (10.34%) Business Intelligence
8 25 (9.58%) Data Management
9 20 (7.66%) Continuous Improvement
10 19 (7.28%) Document Management
11 18 (6.90%) Service Management
12 17 (6.51%) CI/CD
12 17 (6.51%) DevOps
13 14 (5.36%) Data Analysis
13 14 (5.36%) Incident Management
13 14 (5.36%) Process Improvement
14 13 (4.98%) Computer Science
14 13 (4.98%) Service Delivery
14 13 (4.98%) Task Automation
15 12 (4.60%) ERP
Programming Languages
1 75 (28.74%) SQL
2 25 (9.58%) PowerShell
3 17 (6.51%) Python
4 11 (4.21%) VB.NET
5 7 (2.68%) Java
6 4 (1.53%) Delphi
6 4 (1.53%) Pascal
6 4 (1.53%) PHP
7 3 (1.15%) Bash
7 3 (1.15%) C#
7 3 (1.15%) T-SQL
8 2 (0.77%) PL/SQL
9 1 (0.38%) Bicep
9 1 (0.38%) JavaScript
Qualifications
1 44 (16.86%) Degree
2 12 (4.60%) A+ Certification
3 11 (4.21%) Computer Science Degree
4 9 (3.45%) Microsoft Certified Professional
5 8 (3.07%) Microsoft Certification
6 6 (2.30%) CCNA
6 6 (2.30%) Cisco Certification
6 6 (2.30%) Network+ Certification
7 4 (1.53%) ITIL Certification
7 4 (1.53%) Master's Degree
8 1 (0.38%) AWS Certification
8 1 (0.38%) Azure Certification
8 1 (0.38%) BPSS Clearance
8 1 (0.38%) MCDST
8 1 (0.38%) MCITP
8 1 (0.38%) MCSA
8 1 (0.38%) MCSE
8 1 (0.38%) SC Cleared
8 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 16 (6.13%) SLA
2 10 (3.83%) ISO/IEC 27001
3 4 (1.53%) Accessibility
3 4 (1.53%) Cyber Essentials
4 2 (0.77%) QA
5 1 (0.38%) GDPR
System Software
1 69 (26.44%) Active Directory
2 12 (4.60%) VMware Infrastructure
3 7 (2.68%) Hyper-V
4 5 (1.92%) Virtual Machines
5 2 (0.77%) Virtual Desktop
6 1 (0.38%) BitLocker
Systems Management
1 39 (14.94%) Microsoft Intune
2 2 (0.77%) Grafana
2 2 (0.77%) SCCM
3 1 (0.38%) SCOM
3 1 (0.38%) Terraform
Vendors
1 118 (45.21%) Microsoft
2 16 (6.13%) ServiceNow
3 15 (5.75%) Cisco
4 12 (4.60%) VMware
5 10 (3.83%) Polycom
6 8 (3.07%) CheckPoint
6 8 (3.07%) Palo Alto
7 7 (2.68%) Guidewire
7 7 (2.68%) Salesforce
8 6 (2.30%) Arista
8 6 (2.30%) Fortinet
8 6 (2.30%) Genesys
8 6 (2.30%) Intapp
8 6 (2.30%) Juniper
9 5 (1.92%) Apple
9 5 (1.92%) Meraki
10 4 (1.53%) Google
10 4 (1.53%) HP
10 4 (1.53%) iManage
11 3 (1.15%) ION Trading