Period
to

The median annual salary for a Support Analyst was £37,500 in advertised job vacancies in London during the 6 months to 25 June 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
25 Jun 2022
Same period 2021 Same period 2020
Rank 319 266 186
Rank change year-on-year -53 -80 -54
Permanent jobs requiring a Support Analyst 961 507 664
As % of all permanent jobs advertised in London 1.28% 1.25% 1.99%
As % of the Job Titles category 1.40% 1.39% 2.11%
Number of salaries quoted 764 461 572
10th Percentile £26,000 £26,750 £25,500
25th Percentile £30,000 £32,000 £30,000
Median annual salary (50th Percentile) £37,500 £42,500 £42,500
Median % change year-on-year -11.76% - +13.33%
75th Percentile £52,500 £60,000 £61,250
90th Percentile £67,500 £75,000 £75,000
England median annual salary £32,500 £32,500 £32,500
% change year-on-year - - +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 68,626 36,455 31,512
% of permanent IT jobs with a recognized job title 91.39% 90.21% 94.27%
Number of salaries quoted 34,411 26,270 25,966
10th Percentile £41,250 £41,250 £37,500
25th Percentile £52,500 £52,000 £50,000
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £90,000 £86,250 £85,000
90th Percentile £110,000 £102,500 £100,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +5.77%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 25 June 2022.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 25 June 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +9 193 £40,000 -11.11% 46
South London +4 74 £30,000 -4.76% 2
West London -9 60 £32,500 - 12
East London -43 23 £29,000 -10.77% 10
North London - 6 £34,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 June 2022, Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 425 (44.22%) Windows
2 358 (37.25%) Microsoft 365
3 339 (35.28%) Active Directory
4 334 (34.76%) SQL
5 332 (34.55%) Microsoft
6 291 (30.28%) Social Skills
7 282 (29.34%) Finance
8 241 (25.08%) ITIL
9 210 (21.85%) Windows 10
10 160 (16.65%) Azure
11 157 (16.34%) Problem-Solving
12 149 (15.50%) Microsoft Office
13 105 (10.93%) Linux
14 103 (10.72%) SQL Server
15 102 (10.61%) Analytical Skills
16 98 (10.20%) Citrix
17 97 (10.09%) DNS
18 91 (9.47%) SLA
18 91 (9.47%) Agile
19 88 (9.16%) VMware
20 86 (8.95%) SCCM
21 85 (8.84%) Windows Server
22 81 (8.43%) Python
23 76 (7.91%) JIRA
24 75 (7.80%) Oracle
25 73 (7.60%) VMware Infrastructure
26 72 (7.49%) PowerShell
26 72 (7.49%) DHCP
26 72 (7.49%) TCP/IP
27 67 (6.97%) Change Management

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (6.14%) MS Exchange
2 58 (6.04%) SharePoint
3 39 (4.06%) Confluence
4 16 (1.66%) CMS
5 15 (1.56%) IIS
5 15 (1.56%) WordPress
6 3 (0.31%) Tomcat
6 3 (0.31%) WebSphere
7 2 (0.21%) Apache
8 1 (0.10%) Apache Spark
8 1 (0.10%) Exchange Server 2010
8 1 (0.10%) Exchange Server 2013
8 1 (0.10%) OpenEdge
8 1 (0.10%) Skype for Business
Applications
1 149 (15.50%) Microsoft Office
2 37 (3.85%) Microsoft Excel
3 22 (2.29%) Microsoft PowerPoint
4 4 (0.42%) Chatbot
5 3 (0.31%) Acrobat
6 2 (0.21%) MS Visio
7 1 (0.10%) Adobe Creative Suite
7 1 (0.10%) InfoPath
7 1 (0.10%) Spreadsheet
Business Applications
1 22 (2.29%) Dynamics CRM
2 14 (1.46%) Remedy ITSM
3 9 (0.94%) Fidessa
4 6 (0.62%) Elite 3E
5 4 (0.42%) Eikon
5 4 (0.42%) Oracle Utilities
6 3 (0.31%) Dynamics AX
6 3 (0.31%) Front Arena
6 3 (0.31%) NetSuite
6 3 (0.31%) thinkFolio
7 2 (0.21%) Actimize
7 2 (0.21%) Carpe Diem
7 2 (0.21%) Dynamics NAV
7 2 (0.21%) Oracle EBS
8 1 (0.10%) Dynamics GP
8 1 (0.10%) Oracle Manufacturing
8 1 (0.10%) SAP FI
8 1 (0.10%) SAP R/3
8 1 (0.10%) SAP Retail
8 1 (0.10%) Summit
Cloud Services
1 358 (37.25%) Microsoft 365
2 160 (16.65%) Azure
3 57 (5.93%) AWS
4 49 (5.10%) Azure Active Directory
5 48 (4.99%) SaaS
6 39 (4.06%) Power Platform
7 31 (3.23%) OneDrive
8 23 (2.39%) Slack
9 20 (2.08%) GCP
10 17 (1.77%) Dynamics 365
11 16 (1.66%) Mimecast
12 15 (1.56%) Google Analytics
13 14 (1.46%) Amazon S3
14 12 (1.25%) Cloud Computing
14 12 (1.25%) Google Workspace
14 12 (1.25%) PowerApps
15 11 (1.14%) CloudFront
15 11 (1.14%) Google Ads
16 10 (1.04%) Amazon EC2
16 10 (1.04%) Dropbox
Communications & Networking
1 97 (10.09%) DNS
2 72 (7.49%) DHCP
2 72 (7.49%) TCP/IP
3 52 (5.41%) VPN
4 41 (4.27%) WAN
5 33 (3.43%) Firewall
6 31 (3.23%) LAN
7 19 (1.98%) Internet
7 19 (1.98%) VoIP
8 18 (1.87%) Cisco IOS
9 16 (1.66%) FIX Connectivity
10 14 (1.46%) Wireless
11 12 (1.25%) SD-WAN
12 11 (1.14%) HTTP
13 10 (1.04%) 3G
13 10 (1.04%) 4G
13 10 (1.04%) SAN
14 9 (0.94%) IP Telephony
15 8 (0.83%) WebEx
16 7 (0.73%) Unified Communications
Database & Business Intelligence
1 103 (10.72%) SQL Server
2 33 (3.43%) Data Warehouse
3 32 (3.33%) SQL Server Reporting Services
4 30 (3.12%) SQL Server Integration Services
5 28 (2.91%) Tableau
6 25 (2.60%) Power BI
7 19 (1.98%) BigQuery
8 10 (1.04%) Azure SQL Database
8 10 (1.04%) Relational Database
9 9 (0.94%) Amazon RDS
9 9 (0.94%) MongoDB
9 9 (0.94%) Oracle Reports
9 9 (0.94%) Redis
10 8 (0.83%) Looker
10 8 (0.83%) RDBMS
11 6 (0.62%) NoSQL
12 5 (0.52%) MySQL
12 5 (0.52%) Power Query
13 4 (0.42%) Oracle ODI
13 4 (0.42%) PostgreSQL
Development Applications
1 76 (7.91%) JIRA
2 16 (1.66%) Git (software)
3 13 (1.35%) GitLab
4 4 (0.42%) Eclipse
4 4 (0.42%) Oracle APEX
4 4 (0.42%) Subversion
5 3 (0.31%) Bitbucket
6 2 (0.21%) SQL Server Management Studio (SSMS)
7 1 (0.10%) GoCD
7 1 (0.10%) Postman
7 1 (0.10%) TeamCity
7 1 (0.10%) Visual Studio
General
1 291 (30.28%) Social Skills
2 282 (29.34%) Finance
3 102 (10.61%) Analytical Skills
4 66 (6.87%) Banking
5 55 (5.72%) Inclusion and Diversity
6 50 (5.20%) Law
7 49 (5.10%) Retail
8 47 (4.89%) Legal
9 43 (4.47%) Advertising
10 32 (3.33%) Back Office
11 26 (2.71%) Games
12 20 (2.08%) Front Office
13 16 (1.66%) Marketing
14 11 (1.14%) Digital Economy
15 10 (1.04%) Organisational Skills
16 9 (0.94%) Investment Banking
17 8 (0.83%) Aviation
17 8 (0.83%) Financial Institution
18 6 (0.62%) Publishing
19 5 (0.52%) Documentation Skills
Libraries, Frameworks & Software Standards
1 31 (3.23%) FIX Protocol
2 28 (2.91%) .NET
3 24 (2.50%) HTML
4 21 (2.19%) REST
5 16 (1.66%) CSS
5 16 (1.66%) SOAP
6 15 (1.56%) Kafka
7 11 (1.14%) Middleware
7 11 (1.14%) WebSockets
7 11 (1.14%) XML
8 9 (0.94%) Memcached
9 6 (0.62%) GraphQL
10 5 (0.52%) JSON
10 5 (0.52%) RESTful
10 5 (0.52%) Unity (Game Engine)
11 4 (0.42%) Murex MxML
11 4 (0.42%) Oracle GoldenGate
12 3 (0.31%) OLE
13 2 (0.21%) .NET Framework
13 2 (0.21%) X-Windows
Miscellaneous
1 45 (4.68%) iPhone
2 41 (4.27%) Video Conferencing
3 29 (3.02%) Management Information System
4 28 (2.91%) Self-Motivation
5 24 (2.50%) Foreign Exchange (FX)
6 21 (2.19%) Fixed Income
7 18 (1.87%) Equities
8 16 (1.66%) Derivative
8 16 (1.66%) Virtual Team
9 15 (1.56%) Data Centre
9 15 (1.56%) Smartphone
10 14 (1.46%) Social Media
11 13 (1.35%) iPad
12 12 (1.25%) Hedge funds
12 12 (1.25%) Low-Code
13 11 (1.14%) Client/Server
13 11 (1.14%) Data Structures
13 11 (1.14%) Linux Command Line
13 11 (1.14%) OTC Derivatives
14 10 (1.04%) Replication
Operating Systems
1 425 (44.22%) Windows
2 210 (21.85%) Windows 10
3 105 (10.93%) Linux
4 85 (8.84%) Windows Server
5 52 (5.41%) Mac OS
6 47 (4.89%) Android
7 41 (4.27%) Apple iOS
8 40 (4.16%) Unix
9 32 (3.33%) Windows 7
10 22 (2.29%) Windows Server 2016
11 19 (1.98%) Mac OS X
11 19 (1.98%) Windows Server 2019
12 18 (1.87%) Red Hat Enterprise Linux
13 17 (1.77%) CentOS
13 17 (1.77%) Windows Server 2012
14 8 (0.83%) Windows 8
15 6 (0.62%) Windows Server 2008
16 5 (0.52%) Solaris
17 4 (0.42%) Ubuntu
17 4 (0.42%) VMS
Processes & Methodologies
1 241 (25.08%) ITIL
2 157 (16.34%) Problem-Solving
3 91 (9.47%) Agile
4 67 (6.97%) Change Management
5 61 (6.35%) ITSM
6 58 (6.04%) Service Management
7 57 (5.93%) CRM
8 53 (5.52%) Service Delivery
9 49 (5.10%) Project Management
10 46 (4.79%) Mobile Device Management
11 45 (4.68%) Fintech
12 44 (4.58%) Analytics
13 42 (4.37%) Asset Management
14 38 (3.95%) Data Analysis
15 37 (3.85%) DevOps
16 35 (3.64%) Root Cause Analysis
17 34 (3.54%) Investment Management
18 33 (3.43%) Incident Management
18 33 (3.43%) Stakeholder Management
19 30 (3.12%) Problem Management
Programming Languages
1 334 (34.76%) SQL
2 81 (8.43%) Python
3 72 (7.49%) PowerShell
4 54 (5.62%) Bash
5 40 (4.16%) Java
6 31 (3.23%) JavaScript
7 28 (2.91%) T-SQL
8 23 (2.39%) C#
9 20 (2.08%) Shell Script
10 17 (1.77%) PHP
11 12 (1.25%) PL/SQL
12 11 (1.14%) Groovy
12 11 (1.14%) Kotlin
13 10 (1.04%) Perl
14 9 (0.94%) C
15 8 (0.83%) F#
16 6 (0.62%) C++
16 6 (0.62%) R
17 3 (0.31%) Ruby
18 2 (0.21%) Korn
Qualifications
1 55 (5.72%) Degree
2 25 (2.60%) A+ Certification
3 22 (2.29%) ITIL Certification
4 17 (1.77%) ITIL Foundation Certificate
4 17 (1.77%) Network+ Certification
5 15 (1.56%) Microsoft Certification
5 15 (1.56%) Security Cleared
6 14 (1.46%) DBS Check
6 14 (1.46%) SC Cleared
7 11 (1.14%) Computer Science Degree
8 9 (0.94%) MCSA
9 7 (0.73%) CCNA
9 7 (0.73%) Cisco Certification
9 7 (0.73%) MCITP
9 7 (0.73%) MCSE
10 6 (0.62%) MCDST
10 6 (0.62%) MCP
11 3 (0.31%) HNC
11 3 (0.31%) HND
11 3 (0.31%) Master's Degree
Quality Assurance & Compliance
1 91 (9.47%) SLA
2 43 (4.47%) QA
3 11 (1.14%) GDPR
4 6 (0.62%) ISO/IEC 27001
5 4 (0.42%) Data Quality
6 3 (0.31%) PMO
7 2 (0.21%) ISO 8583
7 2 (0.21%) PCI DSS
7 2 (0.21%) SEPA
8 1 (0.10%) ISAE 3402
8 1 (0.10%) ISO 15022
8 1 (0.10%) ISO 20022
System Software
1 339 (35.28%) Active Directory
2 73 (7.60%) VMware Infrastructure
3 21 (2.19%) vSphere
4 13 (1.35%) Hyper-V
5 9 (0.94%) XenApp
6 8 (0.83%) XenDesktop
7 7 (0.73%) VMware ESXi
8 6 (0.62%) Virtual Desktop
9 3 (0.31%) BitLocker
10 2 (0.21%) Virtual Servers
11 1 (0.10%) DFS Replication
11 1 (0.10%) Docker
11 1 (0.10%) Terminal Services
11 1 (0.10%) VMware Workstation
Systems Management
1 86 (8.95%) SCCM
2 65 (6.76%) Microsoft Intune
3 32 (3.33%) Jamf Pro
4 19 (1.98%) Control-M
5 15 (1.56%) Prometheus
6 14 (1.46%) Single Sign-On
7 10 (1.04%) Ansible
8 9 (0.94%) Nagios
9 6 (0.62%) WSUS
10 4 (0.42%) FortiGate
10 4 (0.42%) Oracle RMAN
11 3 (0.31%) Grafana
12 2 (0.21%) Active Directory Federation Services
12 2 (0.21%) AirWatch
12 2 (0.21%) Autotask
12 2 (0.21%) Backup Exec
12 2 (0.21%) ServiceCenter
12 2 (0.21%) Terraform
13 1 (0.10%) Cisco CUCM
13 1 (0.10%) Puppet
Vendors
1 332 (34.55%) Microsoft
2 98 (10.20%) Citrix
3 88 (9.16%) VMware
4 75 (7.80%) Oracle
5 52 (5.41%) Apple
6 48 (4.99%) Cisco
7 47 (4.89%) ServiceNow
8 39 (4.06%) Google
8 39 (4.06%) Red Hat
9 32 (3.33%) HP
10 26 (2.71%) Bloomberg
11 25 (2.60%) Meraki
12 22 (2.29%) Splunk
13 21 (2.19%) Salesforce.com
14 19 (1.98%) MobileIron
15 17 (1.77%) Polycom
16 16 (1.66%) Freshdesk
17 15 (1.56%) iManage
17 15 (1.56%) Murex
17 15 (1.56%) Remedy