Period
to 12 December 2018

The median annual salary for a Support Analyst was £40,000 in advertised job vacancies in London during the 6 months to 12 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 131 142 118
Rank change year-on-year +11 -24 -26
Permanent jobs requiring a Support Analyst 1,688 1,803 2,019
As % of all permanent IT jobs advertised in London 2.54% 2.43% 2.71%
As % of the Job Titles category 2.66% 2.57% 2.82%
Number of salaries quoted 1,474 1,501 1,827
London median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% -13.25%
10th Percentile £25,000 £25,000 £24,000
90th Percentile £66,250 £63,750 £60,000
England median annual salary £32,500 £30,000 £32,000
% change year-on-year +8.33% -6.25% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 63,424 70,235 71,621
% of permanent IT jobs with a recognized job title 95.32% 94.79% 96.05%
Number of salaries quoted 52,010 55,698 61,619
London median annual salary £60,500 £60,000 £57,500
Median salary % change year-on-year +0.83% +4.35% +4.55%
10th Percentile £33,750 £33,544 £32,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 12 December 2018.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +2 404 £42,500 - 52
West London +41 104 £30,548 -16.31% 13
South London +35 81 £27,500 -8.33% 3
East London +24 45 £30,000 +9.09% 5
North London +4 1 £42,500 +47.83% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 12 December 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 830 (49.17%) Windows
2 615 (36.43%) SQL
3 607 (35.96%) Finance
4 557 (33.00%) Microsoft
5 460 (27.25%) Active Directory
6 459 (27.19%) ITIL
7 336 (19.91%) Microsoft Office
8 286 (16.94%) Windows Server
9 284 (16.82%) Linux
10 277 (16.41%) Problem-Solving
11 247 (14.63%) Office 365
12 246 (14.57%) Banking
13 243 (14.40%) Windows 7
14 241 (14.28%) Oracle
15 240 (14.22%) Unix
16 227 (13.45%) SQL Server
17 214 (12.68%) Windows 10
18 208 (12.32%) PowerShell
19 201 (11.91%) Analytical Skills
20 182 (10.78%) Citrix
21 150 (8.89%) .NET
22 147 (8.71%) Java
23 143 (8.47%) TCP/IP
24 140 (8.29%) Degree
25 138 (8.18%) VMware
26 128 (7.58%) SCCM
27 122 (7.23%) MS Exchange
28 119 (7.05%) Microsoft Excel
29 117 (6.93%) Front Office
30 113 (6.69%) SLA

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 122 (7.23%) MS Exchange
2 75 (4.44%) SharePoint
3 49 (2.90%) IIS
4 47 (2.78%) JBoss
5 41 (2.43%) Tomcat
6 34 (2.01%) Exchange Server 2010
7 23 (1.36%) Confluence
7 23 (1.36%) Skype for Business
8 21 (1.24%) GlassFish
9 15 (0.89%) CMS
9 15 (0.89%) Exchange Server 2013
9 15 (0.89%) WebSphere
10 14 (0.83%) Elasticsearch
11 13 (0.77%) BizTalk Server
12 9 (0.53%) SharePoint 2010
13 8 (0.47%) SharePoint 2013
14 4 (0.24%) Exchange Server 2007
15 3 (0.18%) Apache
15 3 (0.18%) IBM Notes
16 2 (0.12%) Blackberry Enterprise Server
Applications
1 336 (19.91%) Microsoft Office
2 119 (7.05%) Microsoft Excel
3 31 (1.84%) Microsoft PowerPoint
4 18 (1.07%) MS Visio
5 4 (0.24%) Adobe Creative Suite
5 4 (0.24%) AutoCAD
5 4 (0.24%) Camtasia
5 4 (0.24%) Microsoft Project
6 3 (0.18%) Acrobat
7 1 (0.059%) 3ds Max
7 1 (0.059%) Maya
7 1 (0.059%) Spreadsheet
Business Applications
1 33 (1.95%) Dynamics CRM
2 24 (1.42%) Dynamics AX
3 23 (1.36%) thinkFolio
4 15 (0.89%) LatentZero
5 12 (0.71%) Markit EDM
6 11 (0.65%) Dynamics NAV
7 10 (0.59%) Eloqua
8 8 (0.47%) SAP Oil and Gas
9 7 (0.41%) SAP CO
9 7 (0.41%) SAP FI
9 7 (0.41%) SAP FI/CO
10 6 (0.36%) LongView
11 5 (0.30%) Global One
11 5 (0.30%) SystmOne
12 4 (0.24%) Bloomberg AIM
12 4 (0.24%) Magento
12 4 (0.24%) NetSuite
12 4 (0.24%) Salerio
12 4 (0.24%) Salesforce.com CRM
13 2 (0.12%) ION MarketView
Cloud Services
1 247 (14.63%) Office 365
2 68 (4.03%) Microsoft Azure
3 64 (3.79%) Amazon AWS
4 43 (2.55%) SaaS
5 13 (0.77%) Cloud Computing
6 12 (0.71%) GitHub
7 11 (0.65%) G Suite
8 10 (0.59%) Salesforce Sales Cloud
9 7 (0.41%) Adobe Creative Cloud
9 7 (0.41%) Google Analytics
10 6 (0.36%) Dropbox
10 6 (0.36%) Mimecast
10 6 (0.36%) OpenShift
11 4 (0.24%) Amazon CloudWatch
11 4 (0.24%) AWS CloudFormation
11 4 (0.24%) Virtual Private Cloud
12 3 (0.18%) Azure Active Directory
12 3 (0.18%) Google Drive
12 3 (0.18%) OneDrive
12 3 (0.18%) PaaS
Communications & Networking
1 143 (8.47%) TCP/IP
2 108 (6.40%) DHCP
3 107 (6.34%) DNS
4 91 (5.39%) LAN
5 81 (4.80%) WAN
6 70 (4.15%) Firewall
7 54 (3.20%) VPN
8 52 (3.08%) Internet
9 32 (1.90%) Network Security
9 32 (1.90%) VoIP
10 20 (1.18%) Skype
11 19 (1.13%) SAN
12 18 (1.07%) Wireless
13 17 (1.01%) VLAN
14 11 (0.65%) Ethernet
15 10 (0.59%) FTP
16 8 (0.47%) ISDN
17 7 (0.41%) H.323
17 7 (0.41%) IP Telephony
17 7 (0.41%) Remote Desktop
Database & Business Intelligence
1 227 (13.45%) SQL Server
2 100 (5.92%) Relational Database
3 80 (4.74%) SQL Server Reporting Services
4 68 (4.03%) RDBMS
5 66 (3.91%) SQL Server 2008
6 60 (3.55%) Oracle Database
7 57 (3.38%) SQL Server Integration Services
8 40 (2.37%) Data Warehouse
9 35 (2.07%) SQL Server 2005
10 32 (1.90%) Crystal Reports
11 28 (1.66%) Oracle Database 11g
12 27 (1.60%) SQL Server 2012
13 24 (1.42%) Oracle Database 10g
13 24 (1.42%) Oracle Reports
14 15 (0.89%) SQL Server 2016
15 14 (0.83%) BusinessObjects
16 13 (0.77%) PostgreSQL
16 13 (0.77%) Power BI
17 11 (0.65%) NoSQL
18 10 (0.59%) MongoDB
Development Applications
1 45 (2.67%) JIRA
2 29 (1.72%) WinDbg
3 26 (1.54%) Git (software)
4 25 (1.48%) Eclipse
5 24 (1.42%) Subversion
6 13 (0.77%) Visual Studio
7 10 (0.59%) Hudson
8 9 (0.53%) Jenkins
9 7 (0.41%) FrontPage
10 6 (0.36%) Octopus Deploy
10 6 (0.36%) TeamCity
11 4 (0.24%) GitLab
11 4 (0.24%) Maven
11 4 (0.24%) MSBuild
11 4 (0.24%) Oracle APEX
11 4 (0.24%) Oracle Forms
11 4 (0.24%) SQL Server Management Studio (SSMS)
11 4 (0.24%) Visual Studio Team System
12 3 (0.18%) SoapUI
13 2 (0.12%) Atlassian Bamboo
General
1 607 (35.96%) Finance
2 246 (14.57%) Banking
3 117 (6.93%) Front Office
4 95 (5.63%) Back Office
5 73 (4.32%) Retail
6 63 (3.73%) Law
7 58 (3.44%) Investment Banking
8 53 (3.14%) Legal
9 43 (2.55%) Marketing
10 36 (2.13%) Telecoms
11 20 (1.18%) Advertising
12 17 (1.01%) Games
12 17 (1.01%) Publishing
13 13 (0.77%) French Language
14 11 (0.65%) Financial Institution
14 11 (0.65%) German Language
15 7 (0.41%) Dutch Language
15 7 (0.41%) General Ledger
16 6 (0.36%) Manufacturing
16 6 (0.36%) Multimedia
Libraries, Frameworks & Software Standards
1 150 (8.89%) .NET
2 75 (4.44%) HTML
3 74 (4.38%) FIX Protocol
4 47 (2.78%) CSS
5 39 (2.31%) Web Services
6 34 (2.01%) ASP.NET
6 34 (2.01%) WebSphere MQ
7 33 (1.95%) jQuery
7 33 (1.95%) XML
8 29 (1.72%) Ajax
9 23 (1.36%) JSON
9 23 (1.36%) Middleware
10 22 (1.30%) DHTML
10 22 (1.30%) JMS
10 22 (1.30%) JSP
10 22 (1.30%) JSTL
10 22 (1.30%) Servlets
11 19 (1.13%) Spring
12 16 (0.95%) JPA
12 16 (0.95%) Spring Integration
Miscellaneous
1 201 (11.91%) Analytical Skills
2 97 (5.75%) Equities
3 95 (5.63%) Fintech
4 81 (4.80%) Derivative
5 75 (4.44%) Fixed Income
5 75 (4.44%) Hedge funds
6 73 (4.32%) Foreign Exchange (FX)
7 72 (4.27%) SWIFT
8 52 (3.08%) Enterprise Software
9 49 (2.90%) Blackberry
10 44 (2.61%) Video Conferencing
11 37 (2.19%) iPhone
11 37 (2.19%) Linux Command Line
12 35 (2.07%) Self-Motivation
13 28 (1.66%) Equity Derivative
14 27 (1.60%) Management Information System
15 24 (1.42%) Fat Client
15 24 (1.42%) Handset
15 24 (1.42%) Thin Client
16 23 (1.36%) iPad
Operating Systems
1 830 (49.17%) Windows
2 286 (16.94%) Windows Server
3 284 (16.82%) Linux
4 243 (14.40%) Windows 7
5 240 (14.22%) Unix
6 214 (12.68%) Windows 10
7 100 (5.92%) Windows Server 2008
8 97 (5.75%) Windows Server 2012
9 73 (4.32%) Red Hat Enterprise Linux
10 59 (3.50%) Android
11 39 (2.31%) Mac OS X
12 30 (1.78%) Apple iOS
12 30 (1.78%) Solaris
13 23 (1.36%) Windows 8
13 23 (1.36%) Windows Server 2003
14 21 (1.24%) CentOS
15 18 (1.07%) SUSE
16 17 (1.01%) Ubuntu
17 16 (0.95%) Fedora
17 16 (0.95%) Mac OS
Processes & Methodologies
1 459 (27.19%) ITIL
2 277 (16.41%) Problem-Solving
3 113 (6.69%) Asset Management
4 101 (5.98%) Service Management
5 90 (5.33%) Agile Software Development
6 89 (5.27%) CRM
7 87 (5.15%) Investment Management
8 78 (4.62%) Problem Management
9 77 (4.56%) Change Management
10 75 (4.44%) Incident Management
11 63 (3.73%) Service Delivery
12 58 (3.44%) Time Management
13 57 (3.38%) Computer Science
14 48 (2.84%) Wealth Management
15 46 (2.73%) Analytics
16 44 (2.61%) ERP
17 42 (2.49%) Business Intelligence
18 40 (2.37%) Mentoring
18 40 (2.37%) User Acceptance Testing
19 39 (2.31%) Root Cause Analysis
Programming Languages
1 615 (36.43%) SQL
2 208 (12.32%) PowerShell
3 147 (8.71%) Java
4 104 (6.16%) Shell Script
5 93 (5.51%) C#
6 91 (5.39%) Python
7 80 (4.74%) Bash Shell
8 73 (4.32%) Perl
9 62 (3.67%) PL/SQL
10 54 (3.20%) JavaScript
11 51 (3.02%) T-SQL
12 33 (1.95%) C
12 33 (1.95%) Korn
12 33 (1.95%) VBScript
13 32 (1.90%) C++
14 28 (1.66%) Bourne shell
15 24 (1.42%) Ruby
16 19 (1.13%) VB.NET
17 14 (0.83%) XPath
18 12 (0.71%) PHP
Qualifications
1 140 (8.29%) Degree
2 52 (3.08%) Microsoft Certification
3 49 (2.90%) ITIL Certification
4 29 (1.72%) MCSE
5 20 (1.18%) MCP
6 18 (1.07%) Computer Science Degree
7 17 (1.01%) ITIL Foundation Certificate
8 13 (0.77%) MCSA
9 12 (0.71%) A+ Certification
10 11 (0.65%) Cisco Certification
11 10 (0.59%) CCNA
11 10 (0.59%) Security Cleared
12 9 (0.53%) MCDST
12 9 (0.53%) SC Cleared
13 4 (0.24%) AWS Certification
14 3 (0.18%) Network+ Certification
14 3 (0.18%) Numerate Degree
15 2 (0.12%) CCNP
15 2 (0.12%) DBS Check
15 2 (0.12%) MCITP
Quality Assurance & Compliance
1 113 (6.69%) SLA
2 31 (1.84%) QA
3 12 (0.71%) Data Quality
4 11 (0.65%) GDPR
5 9 (0.53%) SEPA
6 6 (0.36%) ISO 20022
7 4 (0.24%) ISO/IEC 27001
8 2 (0.12%) PMO
9 1 (0.059%) DICOM
9 1 (0.059%) EMIR
9 1 (0.059%) FATCA
9 1 (0.059%) HL7
9 1 (0.059%) ISO 9001
9 1 (0.059%) MiFID
9 1 (0.059%) PCI DSS
System Software
1 460 (27.25%) Active Directory
2 85 (5.04%) VMware Infrastructure
3 25 (1.48%) XenApp
4 14 (0.83%) Hyper-V
4 14 (0.83%) Xen
5 13 (0.77%) VMware Workstation
6 12 (0.71%) Docker
6 12 (0.71%) VMware ESXi
7 11 (0.65%) Terminal Server
7 11 (0.65%) Virtual Desktop
8 10 (0.59%) Virtual Machines
9 9 (0.53%) Virtual Servers
9 9 (0.53%) vSphere
10 6 (0.36%) Microsoft Virtual Server
11 4 (0.24%) Microsoft App-V
11 4 (0.24%) Terminal Services
11 4 (0.24%) XenDesktop
12 2 (0.12%) BitLocker
12 2 (0.12%) Squid
12 2 (0.12%) VMware Server
Systems Management
1 128 (7.58%) SCCM
2 61 (3.61%) Control-M
3 40 (2.37%) Ansible
4 32 (1.90%) Puppet
5 30 (1.78%) Opscode Chef
6 29 (1.72%) Perfmon
7 28 (1.66%) Nagios
8 20 (1.18%) BMC PATROL
9 17 (1.01%) Salt
10 13 (0.77%) Kubernetes
11 11 (0.65%) SCOM
11 11 (0.65%) Symantec Endpoint Protection
12 10 (0.59%) AirWatch
12 10 (0.59%) Kibana
13 9 (0.53%) Backup Exec
14 8 (0.47%) XenMobile
15 7 (0.41%) Cisco CUCM
16 6 (0.36%) Automic
16 6 (0.36%) CA Spectrum
17 5 (0.30%) ITRS Geneos
Vendors
1 557 (33.00%) Microsoft
2 241 (14.28%) Oracle
3 182 (10.78%) Citrix
4 138 (8.18%) VMware
5 80 (4.74%) Bloomberg
6 71 (4.21%) Apple
6 71 (4.21%) Cisco
7 61 (3.61%) Red Hat
8 60 (3.55%) Reuters
9 52 (3.08%) Sybase
10 41 (2.43%) SAP
10 41 (2.43%) ServiceNow
11 40 (2.37%) Salesforce.com
12 35 (2.07%) IBM
13 31 (1.84%) Adobe
13 31 (1.84%) Charles River
14 30 (1.78%) HP
15 25 (1.48%) Sun
16 23 (1.36%) Tableau
17 22 (1.30%) Ivanti