Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,861 per year, according to job vacancies posted during the 6 months leading to 12 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 May 2026
Same period 2025 Same period 2024
Rank 201 154 169
Rank change year-on-year -47 +15 +77
Permanent jobs requiring a Support Analyst 219 291 441
As % of all permanent jobs in London 1.08% 2.32% 1.88%
As % of the Job Titles category 1.17% 2.57% 2.00%
Number of salaries quoted 160 231 373
10th Percentile £29,000 £31,750 £30,500
25th Percentile £34,688 £40,000 £35,000
Median annual salary (50th Percentile) £41,861 £50,000 £45,000
Median % change year-on-year -16.28% +11.11% +7.14%
75th Percentile £50,000 £67,500 £60,000
90th Percentile £62,500 £75,000 £77,500
England median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +2.94%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 18,650 11,324 22,043
% of permanent jobs with a recognized job title 92.16% 90.22% 94.12%
Number of salaries quoted 12,750 7,356 16,680
10th Percentile £40,000 £41,250 £38,000
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £101,250 £122,500 £115,000
England median annual salary £55,000 £59,000 £54,000
% change year-on-year -6.78% +9.26% -11.18%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 12 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 12 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 94 £42,500 -15.00% 4
West London -23 7 £26,000 -16.80% 3
South London +20 6 £40,000 +33.33% 2
East London - 3 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 12 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 97 (44.29%) Microsoft
1 97 (44.29%) Windows
2 76 (34.70%) Microsoft 365
3 62 (28.31%) ITIL
4 60 (27.40%) Problem-Solving
5 52 (23.74%) SQL
6 51 (23.29%) Active Directory
7 45 (20.55%) Azure
8 39 (17.81%) Microsoft Office
9 31 (14.16%) Customer Service
9 31 (14.16%) SQL Server
10 29 (13.24%) Entra ID
11 27 (12.33%) Microsoft Exchange
12 26 (11.87%) Data Management
12 26 (11.87%) ITSM
12 26 (11.87%) PowerShell
12 26 (11.87%) Runbook
12 26 (11.87%) Windows 10
13 25 (11.42%) Power Platform
14 22 (10.05%) Windows Server
15 21 (9.59%) Microsoft Excel
15 21 (9.59%) Microsoft Intune
16 20 (9.13%) Continuous Improvement
16 20 (9.13%) Degree
17 19 (8.68%) SharePoint
18 18 (8.22%) Incident Management
18 18 (8.22%) ServiceNow
19 17 (7.76%) Business Intelligence
19 17 (7.76%) Linux
19 17 (7.76%) Microsoft PowerPoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (12.33%) Microsoft Exchange
2 19 (8.68%) SharePoint
3 6 (2.74%) Skype for Business
4 3 (1.37%) Confluence
5 1 (0.46%) Appian
5 1 (0.46%) IIS
5 1 (0.46%) Moodle
5 1 (0.46%) Umbraco
Applications
1 39 (17.81%) Microsoft Office
2 21 (9.59%) Microsoft Excel
3 17 (7.76%) Microsoft PowerPoint
Business Applications
1 10 (4.57%) Endur
2 4 (1.83%) Fidessa
3 3 (1.37%) Dynamics AX
3 3 (1.37%) Unit4 Business World
4 1 (0.46%) Alphatax
4 1 (0.46%) Dynamics CRM
4 1 (0.46%) Elite 3E
4 1 (0.46%) NetSuite
Cloud Services
1 76 (34.70%) Microsoft 365
2 45 (20.55%) Azure
3 29 (13.24%) Entra ID
4 25 (11.42%) Power Platform
5 17 (7.76%) OneDrive
6 16 (7.31%) Power Automate
7 11 (5.02%) AWS
7 11 (5.02%) dbt
8 7 (3.20%) PowerApps
9 5 (2.28%) ClickUp
9 5 (2.28%) Microsoft Copilot
10 4 (1.83%) Google Workspace
10 4 (1.83%) SaaS
11 3 (1.37%) Azure Monitor
11 3 (1.37%) Boomi
11 3 (1.37%) Datadog
11 3 (1.37%) Dynamics 365
11 3 (1.37%) iPaaS
11 3 (1.37%) Workato
12 2 (0.91%) Google Docs
Communications & Networking
1 13 (5.94%) Unified Communications
2 12 (5.48%) DNS
2 12 (5.48%) WinSCP
3 11 (5.02%) VPN
3 11 (5.02%) WebEx
4 10 (4.57%) DHCP
4 10 (4.57%) TCP/IP
5 6 (2.74%) Skype
6 5 (2.28%) Wi-Fi
7 4 (1.83%) Firewall
8 3 (1.37%) SD-WAN
8 3 (1.37%) VLAN
8 3 (1.37%) WAN
8 3 (1.37%) Wireless
9 1 (0.46%) Broadband
9 1 (0.46%) Cisco ASA
9 1 (0.46%) FIX Connectivity
9 1 (0.46%) Mobile Broadband
9 1 (0.46%) Remote Desktop
9 1 (0.46%) Softphone
Database & Business Intelligence
1 31 (14.16%) SQL Server
2 17 (7.76%) Power BI
3 16 (7.31%) Relational Database
4 14 (6.39%) Metabase
5 11 (5.02%) Data Warehouse
6 10 (4.57%) SQL Server Integration Services
7 4 (1.83%) DB2
7 4 (1.83%) PostgreSQL
7 4 (1.83%) SQL Server Reporting Services
8 2 (0.91%) Azure SQL Database
9 1 (0.46%) SQL Server Analysis Services
Development Applications
1 14 (6.39%) Visual Studio
2 11 (5.02%) Git
2 11 (5.02%) JIRA
3 2 (0.91%) Rational Rhapsody
4 1 (0.46%) Eclipse
General
1 95 (43.38%) Social Skills
2 76 (34.70%) Finance
3 37 (16.89%) Law
4 32 (14.61%) Analytical Skills
5 29 (13.24%) Legal
6 13 (5.94%) Banking
7 11 (5.02%) Documentation Skills
7 11 (5.02%) Telecoms
8 7 (3.20%) Organisational Skills
9 6 (2.74%) Marketing
10 5 (2.28%) International Banking
10 5 (2.28%) Publishing
11 3 (1.37%) Front Office
12 1 (0.46%) General Ledger
12 1 (0.46%) Inclusion and Diversity
12 1 (0.46%) Investment Banking
12 1 (0.46%) Multimedia
12 1 (0.46%) Retail
Libraries, Frameworks & Software Standards
1 13 (5.94%) .NET
2 7 (3.20%) FIX Protocol
3 4 (1.83%) Web Services
4 2 (0.91%) Middleware
5 1 (0.46%) EDI
Miscellaneous
1 39 (17.81%) Video Conferencing
2 29 (13.24%) Onboarding
3 12 (5.48%) Analytical Mindset
4 11 (5.02%) Driving Licence
5 7 (3.20%) Enterprise Software
6 5 (2.28%) iPhone
7 4 (1.83%) CCTV
7 4 (1.83%) Legacy Applications
8 3 (1.37%) AS400
8 3 (1.37%) Data Protection Act
8 3 (1.37%) Equities
8 3 (1.37%) iPad
8 3 (1.37%) Mobile App
9 2 (0.91%) Data Centre
9 2 (0.91%) iSeries
9 2 (0.91%) NHS
9 2 (0.91%) Product Ownership
9 2 (0.91%) Smartphone
10 1 (0.46%) Client/Server
10 1 (0.46%) Video\Live Streaming
Operating Systems
1 97 (44.29%) Windows
2 26 (11.87%) Windows 10
3 22 (10.05%) Windows Server
4 17 (7.76%) Linux
5 11 (5.02%) Mac OS
6 7 (3.20%) Apple iOS
7 3 (1.37%) Unix
8 1 (0.46%) Solaris
8 1 (0.46%) Ubuntu
8 1 (0.46%) Windows Server 2012
8 1 (0.46%) Windows Server 2016
8 1 (0.46%) Windows Server 2019
Processes & Methodologies
1 62 (28.31%) ITIL
2 60 (27.40%) Problem-Solving
3 31 (14.16%) Customer Service
4 26 (11.87%) Data Management
4 26 (11.87%) ITSM
4 26 (11.87%) Runbook
5 20 (9.13%) Continuous Improvement
6 18 (8.22%) Incident Management
7 17 (7.76%) Business Intelligence
8 16 (7.31%) Change Management
9 15 (6.85%) ERP
10 14 (6.39%) Document Management
10 14 (6.39%) Service Delivery
10 14 (6.39%) Task Automation
11 13 (5.94%) Process Improvement
12 12 (5.48%) Data Analysis
12 12 (5.48%) DevOps
13 11 (5.02%) Data Pipeline
13 11 (5.02%) Data Transformation
13 11 (5.02%) Facilities Management
Programming Languages
1 52 (23.74%) SQL
2 26 (11.87%) PowerShell
3 13 (5.94%) VB.NET
4 7 (3.20%) Python
5 5 (2.28%) C#
6 4 (1.83%) Delphi
6 4 (1.83%) Pascal
6 4 (1.83%) PHP
6 4 (1.83%) PL/SQL
7 3 (1.37%) Java
8 2 (0.91%) Bash
8 2 (0.91%) Tcl
9 1 (0.46%) JavaScript
Qualifications
1 20 (9.13%) Degree
2 11 (5.02%) A+ Certification
3 6 (2.74%) MBCS
4 2 (0.91%) Computer Science Degree
5 1 (0.46%) MCDST
5 1 (0.46%) MCITP
5 1 (0.46%) MCSA
5 1 (0.46%) MCSE
5 1 (0.46%) Microsoft Certification
5 1 (0.46%) Microsoft Certified Professional
Quality Assurance & Compliance
1 14 (6.39%) SLA
2 10 (4.57%) ISO/IEC 27001
3 4 (1.83%) Cyber Essentials
4 1 (0.46%) GDPR
4 1 (0.46%) QA
System Software
1 51 (23.29%) Active Directory
2 5 (2.28%) VMware Infrastructure
3 4 (1.83%) Hyper-V
4 3 (1.37%) Virtual Machines
5 2 (0.91%) Virtual Desktop
6 1 (0.46%) BitLocker
Systems Management
1 21 (9.59%) Microsoft Intune
2 8 (3.65%) SCCM
3 2 (0.91%) Grafana
3 2 (0.91%) Jamf Pro
Vendors
1 97 (44.29%) Microsoft
2 18 (8.22%) ServiceNow
3 7 (3.20%) Apple
4 6 (2.74%) Polycom
5 5 (2.28%) VMware
6 4 (1.83%) Google
6 4 (1.83%) IBM
6 4 (1.83%) iManage
7 3 (1.37%) Cisco
7 3 (1.37%) Salesforce
8 2 (0.91%) Atlassian
8 2 (0.91%) Intapp
8 2 (0.91%) InterSystems
8 2 (0.91%) SolarWinds
8 2 (0.91%) Sybase
8 2 (0.91%) TIBCO
9 1 (0.46%) Bomgar
9 1 (0.46%) ION Trading
9 1 (0.46%) Patsystems
9 1 (0.46%) Trayport