Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 6 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 May 2026
Same period 2025 Same period 2024
Rank 205 154 178
Rank change year-on-year -51 +24 +75
Permanent jobs requiring a Support Analyst 230 297 434
As % of all permanent jobs in London 1.13% 2.33% 1.86%
As % of the Job Titles category 1.23% 2.58% 1.98%
Number of salaries quoted 167 234 367
10th Percentile £29,900 £32,000 £30,500
25th Percentile £33,125 £40,000 £35,000
Median annual salary (50th Percentile) £41,000 £50,000 £45,000
Median % change year-on-year -18.00% +11.11% +9.09%
75th Percentile £48,625 £67,500 £59,375
90th Percentile £61,750 £80,000 £77,500
England median annual salary £35,000 £37,000 £35,000
% change year-on-year -5.41% +5.71% +2.94%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 18,695 11,503 21,967
% of permanent jobs with a recognized job title 91.89% 90.28% 94.11%
Number of salaries quoted 12,647 7,456 16,676
10th Percentile £40,000 £41,250 £38,084
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £102,500 £122,500 £115,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -11.18%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 6 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 6 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -10 94 £42,500 -15.00% 7
West London -26 9 £26,000 -16.80% 3
South London - 4 £37,500 - 3
East London - 4 £32,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 6 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 101 (43.91%) Windows
2 98 (42.61%) Microsoft
3 79 (34.35%) Microsoft 365
4 66 (28.70%) ITIL
5 65 (28.26%) Problem-Solving
6 56 (24.35%) SQL
7 54 (23.48%) Active Directory
8 49 (21.30%) Azure
9 41 (17.83%) Microsoft Office
10 32 (13.91%) Customer Service
11 30 (13.04%) Entra ID
11 30 (13.04%) ITSM
11 30 (13.04%) SQL Server
12 28 (12.17%) Runbook
13 27 (11.74%) Data Management
13 27 (11.74%) Microsoft Exchange
13 27 (11.74%) Power Platform
14 26 (11.30%) PowerShell
14 26 (11.30%) Windows 10
15 24 (10.43%) Windows Server
16 23 (10.00%) Microsoft Excel
16 23 (10.00%) Microsoft Intune
17 22 (9.57%) Continuous Improvement
17 22 (9.57%) Degree
18 20 (8.70%) SharePoint
19 19 (8.26%) Business Intelligence
19 19 (8.26%) Power BI
19 19 (8.26%) ServiceNow
20 18 (7.83%) Change Management
20 18 (7.83%) Microsoft PowerPoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (11.74%) Microsoft Exchange
2 20 (8.70%) SharePoint
3 7 (3.04%) Skype for Business
4 4 (1.74%) Confluence
5 1 (0.43%) Appian
5 1 (0.43%) IIS
5 1 (0.43%) Moodle
5 1 (0.43%) Umbraco
Applications
1 41 (17.83%) Microsoft Office
2 23 (10.00%) Microsoft Excel
3 18 (7.83%) Microsoft PowerPoint
4 1 (0.43%) Spreadsheet
Business Applications
1 11 (4.78%) Endur
2 3 (1.30%) Dynamics AX
2 3 (1.30%) Fidessa
2 3 (1.30%) Unit4 Business World
3 2 (0.87%) Elite 3E
4 1 (0.43%) Alphatax
4 1 (0.43%) Dynamics CRM
4 1 (0.43%) NetSuite
4 1 (0.43%) Visualfiles
Cloud Services
1 79 (34.35%) Microsoft 365
2 49 (21.30%) Azure
3 30 (13.04%) Entra ID
4 27 (11.74%) Power Platform
5 18 (7.83%) OneDrive
5 18 (7.83%) Power Automate
6 12 (5.22%) AWS
6 12 (5.22%) dbt
7 8 (3.48%) PowerApps
8 5 (2.17%) ClickUp
8 5 (2.17%) Google Workspace
8 5 (2.17%) Microsoft Copilot
9 4 (1.74%) Azure Monitor
9 4 (1.74%) SaaS
10 3 (1.30%) Boomi
10 3 (1.30%) Datadog
10 3 (1.30%) Dynamics 365
10 3 (1.30%) iPaaS
10 3 (1.30%) Workato
11 2 (0.87%) Google Docs
Communications & Networking
1 14 (6.09%) DNS
1 14 (6.09%) Unified Communications
2 13 (5.65%) VPN
3 12 (5.22%) DHCP
3 12 (5.22%) TCP/IP
3 12 (5.22%) WebEx
3 12 (5.22%) WinSCP
4 8 (3.48%) Firewall
5 7 (3.04%) Skype
5 7 (3.04%) Wi-Fi
6 5 (2.17%) Wireless
7 4 (1.74%) SD-WAN
7 4 (1.74%) VLAN
7 4 (1.74%) WAN
8 1 (0.43%) Cisco ASA
8 1 (0.43%) FIX Connectivity
8 1 (0.43%) Mobile Broadband
8 1 (0.43%) MPLS
8 1 (0.43%) Remote Desktop
8 1 (0.43%) Softphone
Database & Business Intelligence
1 30 (13.04%) SQL Server
2 19 (8.26%) Power BI
3 16 (6.96%) Relational Database
4 15 (6.52%) Metabase
5 12 (5.22%) Data Warehouse
6 11 (4.78%) SQL Server Integration Services
7 5 (2.17%) SQL Server Reporting Services
8 4 (1.74%) DB2
8 4 (1.74%) PostgreSQL
9 2 (0.87%) Azure SQL Database
10 1 (0.43%) SQL Server Analysis Services
Development Applications
1 15 (6.52%) Visual Studio
2 11 (4.78%) Git
2 11 (4.78%) JIRA
3 2 (0.87%) Rational Rhapsody
General
1 99 (43.04%) Social Skills
2 80 (34.78%) Finance
3 38 (16.52%) Law
4 35 (15.22%) Analytical Skills
5 32 (13.91%) Legal
6 13 (5.65%) Banking
7 12 (5.22%) Documentation Skills
8 11 (4.78%) Telecoms
9 8 (3.48%) Organisational Skills
10 6 (2.61%) Marketing
11 5 (2.17%) International Banking
11 5 (2.17%) Publishing
12 2 (0.87%) Front Office
12 2 (0.87%) Investment Banking
13 1 (0.43%) Back Office
13 1 (0.43%) Billing
13 1 (0.43%) General Ledger
13 1 (0.43%) Multimedia
13 1 (0.43%) Portuguese Language
13 1 (0.43%) Retail
Libraries, Frameworks & Software Standards
1 13 (5.65%) .NET
2 6 (2.61%) FIX Protocol
3 4 (1.74%) Web Services
4 2 (0.87%) Middleware
5 1 (0.43%) EDI
Miscellaneous
1 41 (17.83%) Video Conferencing
2 32 (13.91%) Onboarding
3 12 (5.22%) Analytical Mindset
4 11 (4.78%) Driving Licence
5 10 (4.35%) Enterprise Software
6 6 (2.61%) iPhone
7 4 (1.74%) CCTV
7 4 (1.74%) iPad
7 4 (1.74%) Legacy Applications
7 4 (1.74%) Mobile App
8 3 (1.30%) AS400
8 3 (1.30%) Data Protection Act
9 2 (0.87%) Derivative
9 2 (0.87%) Equities
9 2 (0.87%) iSeries
9 2 (0.87%) NHS
9 2 (0.87%) Product Ownership
9 2 (0.87%) Reference Data
9 2 (0.87%) Smartphone
9 2 (0.87%) Video\Live Streaming
Operating Systems
1 101 (43.91%) Windows
2 26 (11.30%) Windows 10
3 24 (10.43%) Windows Server
4 17 (7.39%) Linux
5 15 (6.52%) Mac OS
6 8 (3.48%) Apple iOS
7 4 (1.74%) Unix
8 1 (0.43%) Solaris
8 1 (0.43%) Ubuntu
8 1 (0.43%) Windows Server 2012
8 1 (0.43%) Windows Server 2016
8 1 (0.43%) Windows Server 2019
Processes & Methodologies
1 66 (28.70%) ITIL
2 65 (28.26%) Problem-Solving
3 32 (13.91%) Customer Service
4 30 (13.04%) ITSM
5 28 (12.17%) Runbook
6 27 (11.74%) Data Management
7 22 (9.57%) Continuous Improvement
8 19 (8.26%) Business Intelligence
9 18 (7.83%) Change Management
10 17 (7.39%) Incident Management
10 17 (7.39%) Service Delivery
11 16 (6.96%) ERP
12 14 (6.09%) Data Analysis
12 14 (6.09%) Document Management
12 14 (6.09%) Task Automation
13 12 (5.22%) Data Pipeline
13 12 (5.22%) Data Transformation
13 12 (5.22%) Facilities Management
13 12 (5.22%) Process Improvement
14 11 (4.78%) CI/CD
Programming Languages
1 56 (24.35%) SQL
2 26 (11.30%) PowerShell
3 13 (5.65%) VB.NET
4 7 (3.04%) Python
5 5 (2.17%) C#
6 4 (1.74%) Delphi
6 4 (1.74%) Pascal
6 4 (1.74%) PHP
6 4 (1.74%) PL/SQL
7 2 (0.87%) Bash
7 2 (0.87%) Java
8 1 (0.43%) JavaScript
8 1 (0.43%) T-SQL
Qualifications
1 22 (9.57%) Degree
2 11 (4.78%) A+ Certification
3 6 (2.61%) MBCS
4 2 (0.87%) Computer Science Degree
4 2 (0.87%) Microsoft Certified Professional
5 1 (0.43%) CCNA
5 1 (0.43%) Cisco Certification
5 1 (0.43%) ITIL Certification
5 1 (0.43%) Master's Degree
5 1 (0.43%) MCDST
5 1 (0.43%) MCITP
5 1 (0.43%) MCSA
5 1 (0.43%) MCSE
5 1 (0.43%) Microsoft Certification
5 1 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 15 (6.52%) SLA
2 11 (4.78%) ISO/IEC 27001
3 4 (1.74%) Cyber Essentials
4 1 (0.43%) Accessibility
4 1 (0.43%) QA
System Software
1 54 (23.48%) Active Directory
2 7 (3.04%) VMware Infrastructure
3 6 (2.61%) Hyper-V
4 4 (1.74%) Virtual Machines
5 2 (0.87%) Virtual Desktop
6 1 (0.43%) BitLocker
Systems Management
1 23 (10.00%) Microsoft Intune
2 8 (3.48%) SCCM
3 2 (0.87%) Grafana
3 2 (0.87%) Jamf Pro
Vendors
1 98 (42.61%) Microsoft
2 19 (8.26%) ServiceNow
3 7 (3.04%) Apple
3 7 (3.04%) Polycom
3 7 (3.04%) VMware
4 6 (2.61%) Google
5 4 (1.74%) Cisco
5 4 (1.74%) iManage
5 4 (1.74%) Salesforce
6 2 (0.87%) Atlassian
6 2 (0.87%) Genesys
6 2 (0.87%) IBM
6 2 (0.87%) Intapp
6 2 (0.87%) InterSystems
6 2 (0.87%) SolarWinds
7 1 (0.43%) Aderant
7 1 (0.43%) CheckPoint
7 1 (0.43%) Fortinet
7 1 (0.43%) ION Trading
7 1 (0.43%) Patsystems