Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 19 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 May 2026
Same period 2025 Same period 2024
Rank 211 151 175
Rank change year-on-year -60 +24 +60
Permanent jobs requiring a Support Analyst 214 285 434
As % of all permanent jobs in London 1.04% 2.31% 1.85%
As % of the Job Titles category 1.12% 2.57% 1.97%
Number of salaries quoted 158 227 368
10th Percentile £29,000 £31,500 £30,500
25th Percentile £35,000 £38,875 £35,000
Median annual salary (50th Percentile) £41,000 £47,500 £45,000
Median % change year-on-year -13.68% +5.56% +7.14%
75th Percentile £49,688 £66,250 £60,000
90th Percentile £62,500 £75,000 £78,750
England median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +1.21%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,040 11,104 22,080
% of permanent jobs with a recognized job title 92.20% 90.06% 94.21%
Number of salaries quoted 13,018 7,211 16,647
10th Percentile £40,000 £41,250 £37,500
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £55,000 £57,500 £53,500
% change year-on-year -4.35% +7.48% -12.01%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 19 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -6 95 £42,500 -15.00% 2
West London -22 8 £26,000 -16.80% 3
South London +21 5 £40,000 +33.33% 1
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 19 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 93 (43.46%) Microsoft
2 91 (42.52%) Windows
3 72 (33.64%) Microsoft 365
4 63 (29.44%) ITIL
5 56 (26.17%) Problem-Solving
6 51 (23.83%) SQL
7 45 (21.03%) Active Directory
8 42 (19.63%) Azure
9 40 (18.69%) Microsoft Office
10 30 (14.02%) SQL Server
11 29 (13.55%) Customer Service
12 27 (12.62%) Entra ID
13 26 (12.15%) ITSM
13 26 (12.15%) Runbook
14 25 (11.68%) Data Management
14 25 (11.68%) Power Platform
14 25 (11.68%) PowerShell
15 24 (11.21%) Microsoft Exchange
15 24 (11.21%) Windows 10
16 21 (9.81%) Continuous Improvement
16 21 (9.81%) Microsoft Excel
17 20 (9.35%) Windows Server
18 19 (8.88%) Microsoft Intune
19 18 (8.41%) Degree
19 18 (8.41%) Incident Management
19 18 (8.41%) Microsoft PowerPoint
19 18 (8.41%) SharePoint
20 17 (7.94%) ServiceNow
21 16 (7.48%) Business Intelligence
21 16 (7.48%) Change Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (11.21%) Microsoft Exchange
2 18 (8.41%) SharePoint
3 7 (3.27%) Skype for Business
4 3 (1.40%) Confluence
5 1 (0.47%) IIS
5 1 (0.47%) Moodle
5 1 (0.47%) Umbraco
Applications
1 40 (18.69%) Microsoft Office
2 21 (9.81%) Microsoft Excel
3 18 (8.41%) Microsoft PowerPoint
Business Applications
1 10 (4.67%) Endur
2 4 (1.87%) Fidessa
3 3 (1.40%) Dynamics AX
3 3 (1.40%) Unit4 Business World
4 1 (0.47%) Alphatax
4 1 (0.47%) Dynamics CRM
4 1 (0.47%) Elite 3E
4 1 (0.47%) Oracle Retail
Cloud Services
1 72 (33.64%) Microsoft 365
2 42 (19.63%) Azure
3 27 (12.62%) Entra ID
4 25 (11.68%) Power Platform
5 15 (7.01%) OneDrive
5 15 (7.01%) Power Automate
6 11 (5.14%) AWS
7 10 (4.67%) dbt
8 7 (3.27%) PowerApps
9 6 (2.80%) Microsoft Copilot
10 5 (2.34%) ClickUp
10 5 (2.34%) SaaS
11 3 (1.40%) Boomi
11 3 (1.40%) Datadog
11 3 (1.40%) Dynamics 365
11 3 (1.40%) Google Workspace
11 3 (1.40%) iPaaS
11 3 (1.40%) Workato
12 2 (0.93%) Google Docs
12 2 (0.93%) Google Sheets
Communications & Networking
1 15 (7.01%) Unified Communications
2 12 (5.61%) WinSCP
3 11 (5.14%) WebEx
4 10 (4.67%) DNS
4 10 (4.67%) VPN
5 9 (4.21%) TCP/IP
6 8 (3.74%) DHCP
7 7 (3.27%) Skype
8 4 (1.87%) Wi-Fi
9 3 (1.40%) Firewall
9 3 (1.40%) VLAN
10 2 (0.93%) SD-WAN
10 2 (0.93%) WAN
10 2 (0.93%) Wireless
11 1 (0.47%) Broadband
11 1 (0.47%) Cisco ASA
11 1 (0.47%) FIX Connectivity
11 1 (0.47%) Mobile Broadband
11 1 (0.47%) Remote Desktop
11 1 (0.47%) Softphone
Database & Business Intelligence
1 30 (14.02%) SQL Server
2 16 (7.48%) Power BI
3 15 (7.01%) Relational Database
4 13 (6.07%) Metabase
5 10 (4.67%) Data Warehouse
5 10 (4.67%) SQL Server Integration Services
6 4 (1.87%) DB2
6 4 (1.87%) PostgreSQL
6 4 (1.87%) SQL Server Reporting Services
7 2 (0.93%) Azure SQL Database
8 1 (0.47%) SQL Server Analysis Services
Development Applications
1 13 (6.07%) Visual Studio
2 11 (5.14%) Git
3 10 (4.67%) JIRA
4 2 (0.93%) Eclipse
4 2 (0.93%) Rational Rhapsody
General
1 94 (43.93%) Social Skills
2 72 (33.64%) Finance
3 39 (18.22%) Law
4 32 (14.95%) Analytical Skills
5 28 (13.08%) Legal
6 15 (7.01%) Banking
7 11 (5.14%) Telecoms
8 10 (4.67%) Documentation Skills
9 6 (2.80%) International Banking
9 6 (2.80%) Marketing
9 6 (2.80%) Organisational Skills
10 5 (2.34%) Publishing
11 3 (1.40%) Front Office
12 1 (0.47%) General Ledger
12 1 (0.47%) Inclusion and Diversity
12 1 (0.47%) Investment Banking
12 1 (0.47%) Multimedia
12 1 (0.47%) Retail
Libraries, Frameworks & Software Standards
1 13 (6.07%) .NET
2 6 (2.80%) FIX Protocol
3 4 (1.87%) Web Services
4 2 (0.93%) Middleware
5 1 (0.47%) XML
Miscellaneous
1 38 (17.76%) Video Conferencing
2 25 (11.68%) Onboarding
3 12 (5.61%) Analytical Mindset
4 11 (5.14%) Driving Licence
5 4 (1.87%) CCTV
5 4 (1.87%) Enterprise Software
5 4 (1.87%) iPhone
5 4 (1.87%) Legacy Applications
6 3 (1.40%) AS400
6 3 (1.40%) Data Protection Act
6 3 (1.40%) Equities
7 2 (0.93%) Data Centre
7 2 (0.93%) iPad
7 2 (0.93%) iSeries
7 2 (0.93%) Mobile App
7 2 (0.93%) NHS
7 2 (0.93%) Product Ownership
8 1 (0.47%) Linux Command Line
8 1 (0.47%) Self-Motivation
8 1 (0.47%) Web Conferencing
Operating Systems
1 91 (42.52%) Windows
2 24 (11.21%) Windows 10
3 20 (9.35%) Windows Server
4 14 (6.54%) Linux
5 9 (4.21%) Mac OS
6 5 (2.34%) Apple iOS
7 2 (0.93%) Unix
8 1 (0.47%) Solaris
8 1 (0.47%) Ubuntu
8 1 (0.47%) Windows Server 2012
8 1 (0.47%) Windows Server 2016
8 1 (0.47%) Windows Server 2019
Processes & Methodologies
1 63 (29.44%) ITIL
2 56 (26.17%) Problem-Solving
3 29 (13.55%) Customer Service
4 26 (12.15%) ITSM
4 26 (12.15%) Runbook
5 25 (11.68%) Data Management
6 21 (9.81%) Continuous Improvement
7 18 (8.41%) Incident Management
8 16 (7.48%) Business Intelligence
8 16 (7.48%) Change Management
9 14 (6.54%) Document Management
9 14 (6.54%) Process Improvement
10 13 (6.07%) ERP
10 13 (6.07%) Task Automation
11 12 (5.61%) DevOps
11 12 (5.61%) Service Delivery
12 11 (5.14%) Data Analysis
13 10 (4.67%) CI/CD
13 10 (4.67%) Data Transformation
13 10 (4.67%) Facilities Management
Programming Languages
1 51 (23.83%) SQL
2 25 (11.68%) PowerShell
3 13 (6.07%) VB.NET
4 6 (2.80%) Python
5 5 (2.34%) C#
6 4 (1.87%) Delphi
6 4 (1.87%) Pascal
6 4 (1.87%) PHP
6 4 (1.87%) PL/SQL
7 3 (1.40%) Java
8 2 (0.93%) Tcl
9 1 (0.47%) Bash
9 1 (0.47%) JavaScript
Qualifications
1 18 (8.41%) Degree
2 11 (5.14%) A+ Certification
3 6 (2.80%) MBCS
4 2 (0.93%) Computer Science Degree
5 1 (0.47%) MCDST
5 1 (0.47%) MCITP
5 1 (0.47%) MCSA
5 1 (0.47%) MCSE
5 1 (0.47%) Microsoft Certification
5 1 (0.47%) Microsoft Certified Professional
Quality Assurance & Compliance
1 12 (5.61%) SLA
2 11 (5.14%) ISO/IEC 27001
3 4 (1.87%) Cyber Essentials
4 2 (0.93%) GDPR
5 1 (0.47%) QA
System Software
1 45 (21.03%) Active Directory
2 3 (1.40%) VMware Infrastructure
3 2 (0.93%) Hyper-V
3 2 (0.93%) Virtual Desktop
3 2 (0.93%) Virtual Machines
4 1 (0.47%) BitLocker
Systems Management
1 19 (8.88%) Microsoft Intune
2 8 (3.74%) SCCM
3 2 (0.93%) Jamf Pro
4 1 (0.47%) Grafana
Vendors
1 93 (43.46%) Microsoft
2 17 (7.94%) ServiceNow
3 7 (3.27%) Polycom
4 6 (2.80%) Apple
5 5 (2.34%) IBM
5 5 (2.34%) iManage
6 3 (1.40%) Cisco
6 3 (1.40%) Google
6 3 (1.40%) Salesforce
6 3 (1.40%) VMware
7 2 (0.93%) Intapp
7 2 (0.93%) InterSystems
7 2 (0.93%) Oracle
7 2 (0.93%) Sybase
7 2 (0.93%) TIBCO
8 1 (0.47%) Autodesk
8 1 (0.47%) CQG
8 1 (0.47%) Freshdesk
8 1 (0.47%) Red Hat
8 1 (0.47%) Reuters