Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 23 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 215 164 199
Rank change year-on-year -51 +35 -19
Permanent jobs requiring a Support Analyst 221 268 360
As % of all permanent jobs in London 0.98% 2.17% 1.68%
As % of the Job Titles category 1.05% 2.37% 1.78%
Number of salaries quoted 183 218 306
10th Percentile £29,000 £31,675 £30,000
25th Percentile £35,000 £40,000 £35,750
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +5.88%
75th Percentile £52,206 £61,250 £66,563
90th Percentile £67,500 £75,000 £85,000
England median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 20,997 11,323 20,281
% of permanent jobs with a recognized job title 92.94% 91.83% 94.50%
Number of salaries quoted 14,465 7,352 14,579
10th Percentile £40,000 £40,000 £37,500
25th Percentile £55,000 £53,750 £50,000
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £100,000 £120,000 £116,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 23 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -6 75 £42,500 -8.11% 10
South London +21 10 £65,000 +116.67% 1
West London -24 10 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 23 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 83 (37.56%) Windows
2 80 (36.20%) Microsoft
3 69 (31.22%) Microsoft 365
4 63 (28.51%) Problem-Solving
5 53 (23.98%) ITIL
6 50 (22.62%) SQL
7 47 (21.27%) Continuous Improvement
8 44 (19.91%) Active Directory
9 37 (16.74%) Microsoft Office
10 36 (16.29%) Azure
11 30 (13.57%) ITSM
12 28 (12.67%) Customer Service
13 26 (11.76%) Microsoft Exchange
14 24 (10.86%) Linux
14 24 (10.86%) SharePoint
15 21 (9.50%) Entra ID
15 21 (9.50%) Microsoft Intune
15 21 (9.50%) ServiceNow
16 20 (9.05%) SQL Server
16 20 (9.05%) Windows 10
17 19 (8.60%) Microsoft Excel
17 19 (8.60%) Power Platform
18 18 (8.14%) Incident Management
18 18 (8.14%) PowerShell
19 17 (7.69%) Runbook
19 17 (7.69%) Unified Communications
20 16 (7.24%) OneDrive
21 15 (6.79%) Process Improvement
22 14 (6.33%) Apple
22 14 (6.33%) Data Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (11.76%) Microsoft Exchange
2 24 (10.86%) SharePoint
3 6 (2.71%) Skype for Business
4 2 (0.90%) Confluence
5 1 (0.45%) Blackberry Enterprise Server
Applications
1 37 (16.74%) Microsoft Office
2 19 (8.60%) Microsoft Excel
3 13 (5.88%) Microsoft PowerPoint
Business Applications
1 14 (6.33%) Oracle Retail
2 4 (1.81%) Endur
2 4 (1.81%) Oracle Applications
2 4 (1.81%) Oracle Assets
2 4 (1.81%) Oracle EBS
2 4 (1.81%) Oracle EBS R12
2 4 (1.81%) Oracle Financials
2 4 (1.81%) Oracle Procure-to-Pay
2 4 (1.81%) Oracle Receivables
3 3 (1.36%) Unit4 Business World
4 2 (0.90%) Fidessa
4 2 (0.90%) NEC Housing
5 1 (0.45%) Alphatax
5 1 (0.45%) Dynamics CRM
Cloud Services
1 69 (31.22%) Microsoft 365
2 36 (16.29%) Azure
3 21 (9.50%) Entra ID
4 19 (8.60%) Power Platform
5 16 (7.24%) OneDrive
6 12 (5.43%) Power Automate
7 8 (3.62%) Microsoft Copilot
7 8 (3.62%) SaaS
8 7 (3.17%) dbt
9 5 (2.26%) ClickUp
10 4 (1.81%) AWS
10 4 (1.81%) Dynamics 365
10 4 (1.81%) PowerApps
11 3 (1.36%) Boomi
11 3 (1.36%) iPaaS
11 3 (1.36%) Workato
12 2 (0.90%) Datadog
12 2 (0.90%) Google Docs
12 2 (0.90%) Google Sheets
12 2 (0.90%) Google Workspace
Communications & Networking
1 17 (7.69%) Unified Communications
2 10 (4.52%) WebEx
3 9 (4.07%) VPN
4 8 (3.62%) DNS
5 7 (3.17%) TCP/IP
6 6 (2.71%) DHCP
6 6 (2.71%) Skype
6 6 (2.71%) Wi-Fi
7 3 (1.36%) Firewall
7 3 (1.36%) LAN
7 3 (1.36%) VLAN
7 3 (1.36%) WAN
7 3 (1.36%) WinSCP
8 2 (0.90%) Cisco IOS
9 1 (0.45%) Cisco IPT
9 1 (0.45%) IP Telephony
9 1 (0.45%) Mobile Broadband
9 1 (0.45%) Remote Desktop
9 1 (0.45%) Softphone
9 1 (0.45%) Wireless
Database & Business Intelligence
1 20 (9.05%) SQL Server
2 10 (4.52%) Power BI
3 8 (3.62%) Metabase
4 7 (3.17%) Data Warehouse
4 7 (3.17%) Relational Database
4 7 (3.17%) SQL Server Integration Services
5 6 (2.71%) SQL Server Reporting Services
6 4 (1.81%) Db2
6 4 (1.81%) Oracle Reports
6 4 (1.81%) PostgreSQL
7 1 (0.45%) Azure SQL Database
7 1 (0.45%) SQL Server Analysis Services
Development Applications
1 9 (4.07%) JIRA
2 8 (3.62%) Visual Studio
3 4 (1.81%) Eclipse
3 4 (1.81%) Oracle Forms
3 4 (1.81%) Toad
4 2 (0.90%) Git
4 2 (0.90%) Rational Rhapsody
General
1 104 (47.06%) Social Skills
2 63 (28.51%) Finance
3 40 (18.10%) Law
4 38 (17.19%) Analytical Skills
5 31 (14.03%) Legal
6 21 (9.50%) Banking
7 14 (6.33%) Retail
8 10 (4.52%) Front Office
9 9 (4.07%) Documentation Skills
10 8 (3.62%) International Banking
10 8 (3.62%) Investment Banking
11 6 (2.71%) Telecoms
12 5 (2.26%) General Ledger
12 5 (2.26%) Marketing
12 5 (2.26%) Organisational Skills
13 4 (1.81%) Publishing
13 4 (1.81%) Retail Finance
14 3 (1.36%) Back Office
14 3 (1.36%) Inclusion and Diversity
15 2 (0.90%) Legal Technology
Libraries, Frameworks & Software Standards
1 10 (4.52%) FIX Protocol
1 10 (4.52%) XML
2 5 (2.26%) .NET
3 4 (1.81%) Web Services
4 2 (0.90%) Middleware
Miscellaneous
1 30 (13.57%) Video Conferencing
2 19 (8.60%) Onboarding
3 13 (5.88%) Analytical Mindset
4 12 (5.43%) Driving Licence
5 8 (3.62%) Fixed Income
5 8 (3.62%) NHS
6 4 (1.81%) CCTV
6 4 (1.81%) Legacy Applications
6 4 (1.81%) Self-Motivation
7 2 (0.90%) Data Protection Act
7 2 (0.90%) Equities
7 2 (0.90%) iPhone
7 2 (0.90%) Product Ownership
7 2 (0.90%) Smartphone
7 2 (0.90%) Web Conferencing
8 1 (0.45%) Enterprise Software
8 1 (0.45%) Housing Association
8 1 (0.45%) Market Risk
8 1 (0.45%) Podcast
8 1 (0.45%) Reference Data
Operating Systems
1 83 (37.56%) Windows
2 24 (10.86%) Linux
3 20 (9.05%) Windows 10
4 11 (4.98%) Windows Server
5 7 (3.17%) Mac OS
6 4 (1.81%) Apple iOS
6 4 (1.81%) Unix
7 1 (0.45%) Android
7 1 (0.45%) Windows Server 2012
Processes & Methodologies
1 63 (28.51%) Problem-Solving
2 53 (23.98%) ITIL
3 47 (21.27%) Continuous Improvement
4 30 (13.57%) ITSM
5 28 (12.67%) Customer Service
6 18 (8.14%) Incident Management
7 17 (7.69%) Runbook
8 15 (6.79%) Process Improvement
9 14 (6.33%) Data Management
10 12 (5.43%) ERP
10 12 (5.43%) Release Management
11 11 (4.98%) Inventory Management
11 11 (4.98%) Project Delivery
12 10 (4.52%) Business Analysis
12 10 (4.52%) Business Intelligence
12 10 (4.52%) Service Delivery
12 10 (4.52%) Service Management
13 9 (4.07%) Data Analysis
13 9 (4.07%) Document Management
13 9 (4.07%) Functional Testing
Programming Languages
1 50 (22.62%) SQL
2 18 (8.14%) PowerShell
3 8 (3.62%) C++
3 8 (3.62%) PL/SQL
4 5 (2.26%) VB.NET
5 4 (1.81%) C#
5 4 (1.81%) Delphi
5 4 (1.81%) Pascal
5 4 (1.81%) PHP
5 4 (1.81%) Python
6 2 (0.90%) Java
6 2 (0.90%) Tcl
6 2 (0.90%) T-SQL
7 1 (0.45%) JavaScript
Qualifications
1 10 (4.52%) Degree
2 7 (3.17%) A+ Certification
3 6 (2.71%) MBCS
4 2 (0.90%) Computer Science Degree
5 1 (0.45%) CCNA
5 1 (0.45%) Cisco Certification
5 1 (0.45%) MCSA
5 1 (0.45%) MCSE
5 1 (0.45%) Microsoft Certification
Quality Assurance & Compliance
1 10 (4.52%) ISO/IEC 27001
2 5 (2.26%) SLA
3 4 (1.81%) Cyber Essentials
3 4 (1.81%) GDPR
System Software
1 44 (19.91%) Active Directory
2 2 (0.90%) Virtual Desktop
3 1 (0.45%) BitLocker
3 1 (0.45%) VMware Infrastructure
Systems Management
1 21 (9.50%) Microsoft Intune
2 8 (3.62%) SCCM
3 2 (0.90%) Jamf Pro
4 1 (0.45%) Cisco CUCM
4 1 (0.45%) FortiGate
Vendors
1 80 (36.20%) Microsoft
2 21 (9.50%) ServiceNow
3 14 (6.33%) Apple
3 14 (6.33%) Oracle
4 12 (5.43%) IBM
5 10 (4.52%) IBM Sterling
6 8 (3.62%) FIS
6 8 (3.62%) iManage
6 8 (3.62%) SunGard
7 6 (2.71%) ICL
7 6 (2.71%) Polycom
8 4 (1.81%) Cisco
8 4 (1.81%) Retek
8 4 (1.81%) Yardi
9 3 (1.36%) Aderant
9 3 (1.36%) Intapp
10 2 (0.90%) Citrix
10 2 (0.90%) Dell
10 2 (0.90%) Google
10 2 (0.90%) Sybase