Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 May 2026
Same period 2025 Same period 2024
Rank 214 162 174
Rank change year-on-year -52 +12 +65
Permanent jobs requiring a Support Analyst 213 261 438
As % of all permanent jobs in London 1.02% 2.17% 1.84%
As % of the Job Titles category 1.10% 2.41% 1.95%
Number of salaries quoted 160 209 373
10th Percentile £28,775 £31,500 £30,500
25th Percentile £35,000 £40,000 £35,479
Median annual salary (50th Percentile) £41,000 £47,500 £45,000
Median % change year-on-year -13.68% +5.56% +7.14%
75th Percentile £50,000 £61,250 £62,500
90th Percentile £58,750 £74,000 £81,000
England median annual salary £35,000 £34,965 £35,000
% change year-on-year +0.10% -0.10% +0.60%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,340 10,834 22,418
% of permanent jobs with a recognized job title 92.28% 90.05% 94.42%
Number of salaries quoted 13,252 6,895 16,798
10th Percentile £40,000 £40,903 £37,500
25th Percentile £55,000 £55,000 £51,000
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £55,500 £57,500 £52,500
% change year-on-year -3.48% +9.52% -13.65%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 30 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 30 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +3 89 £42,500 -15.00% 5
West London -20 10 £26,000 -16.80%
South London +16 6 £40,000 +33.33%
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 30 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 89 (41.78%) Microsoft
1 89 (41.78%) Windows
2 70 (32.86%) Microsoft 365
3 61 (28.64%) ITIL
4 55 (25.82%) Problem-Solving
5 54 (25.35%) SQL
6 44 (20.66%) Active Directory
7 38 (17.84%) Azure
8 37 (17.37%) Microsoft Office
9 29 (13.62%) Customer Service
10 27 (12.68%) ITSM
10 27 (12.68%) SQL Server
11 26 (12.21%) Continuous Improvement
11 26 (12.21%) Entra ID
12 25 (11.74%) PowerShell
13 24 (11.27%) Runbook
14 23 (10.80%) Power Platform
14 23 (10.80%) Windows 10
15 22 (10.33%) Microsoft Exchange
16 21 (9.86%) Data Management
17 19 (8.92%) Windows Server
18 18 (8.45%) Microsoft Excel
18 18 (8.45%) Microsoft Intune
19 17 (7.98%) Incident Management
19 17 (7.98%) ServiceNow
20 16 (7.51%) Degree
20 16 (7.51%) Microsoft PowerPoint
20 16 (7.51%) SharePoint
20 16 (7.51%) Unified Communications
21 15 (7.04%) Relational Database

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (10.33%) Microsoft Exchange
2 16 (7.51%) SharePoint
3 6 (2.82%) Skype for Business
4 3 (1.41%) Confluence
5 1 (0.47%) IIS
Applications
1 37 (17.37%) Microsoft Office
2 18 (8.45%) Microsoft Excel
3 16 (7.51%) Microsoft PowerPoint
Business Applications
1 9 (4.23%) Endur
2 5 (2.35%) Oracle Retail
3 3 (1.41%) Fidessa
3 3 (1.41%) Unit4 Business World
4 2 (0.94%) Dynamics AX
5 1 (0.47%) Alphatax
5 1 (0.47%) Dynamics CRM
5 1 (0.47%) Elite 3E
5 1 (0.47%) NEC Housing
Cloud Services
1 70 (32.86%) Microsoft 365
2 38 (17.84%) Azure
3 26 (12.21%) Entra ID
4 23 (10.80%) Power Platform
5 13 (6.10%) OneDrive
5 13 (6.10%) Power Automate
6 10 (4.69%) AWS
7 8 (3.76%) dbt
8 7 (3.29%) Microsoft Copilot
9 6 (2.82%) PowerApps
9 6 (2.82%) SaaS
10 5 (2.35%) ClickUp
10 5 (2.35%) Dynamics 365
11 3 (1.41%) Boomi
11 3 (1.41%) Datadog
11 3 (1.41%) Google Workspace
11 3 (1.41%) iPaaS
11 3 (1.41%) Workato
12 2 (0.94%) Google Docs
12 2 (0.94%) Google Sheets
Communications & Networking
1 16 (7.51%) Unified Communications
2 12 (5.63%) WinSCP
3 10 (4.69%) VPN
3 10 (4.69%) WebEx
4 9 (4.23%) DNS
5 8 (3.76%) TCP/IP
6 7 (3.29%) DHCP
7 6 (2.82%) Skype
8 4 (1.88%) Firewall
8 4 (1.88%) Wi-Fi
9 3 (1.41%) VLAN
10 1 (0.47%) Cisco ASA
10 1 (0.47%) Cisco IOS
10 1 (0.47%) Cisco IPT
10 1 (0.47%) FIX Connectivity
10 1 (0.47%) IP Telephony
10 1 (0.47%) Remote Desktop
10 1 (0.47%) SD-WAN
10 1 (0.47%) Softphone
10 1 (0.47%) Wireless
Database & Business Intelligence
1 27 (12.68%) SQL Server
2 15 (7.04%) Relational Database
3 13 (6.10%) Power BI
4 11 (5.16%) Metabase
4 11 (5.16%) SQL Server Integration Services
5 8 (3.76%) Data Warehouse
6 5 (2.35%) SQL Server Reporting Services
7 4 (1.88%) DB2
7 4 (1.88%) PostgreSQL
8 2 (0.94%) Azure SQL Database
9 1 (0.47%) SQL Server Analysis Services
Development Applications
1 11 (5.16%) Git
1 11 (5.16%) Visual Studio
2 9 (4.23%) JIRA
3 2 (0.94%) Eclipse
3 2 (0.94%) Rational Rhapsody
General
1 97 (45.54%) Social Skills
2 66 (30.99%) Finance
3 40 (18.78%) Law
4 28 (13.15%) Analytical Skills
5 27 (12.68%) Legal
6 16 (7.51%) Banking
7 10 (4.69%) Telecoms
8 8 (3.76%) Documentation Skills
8 8 (3.76%) International Banking
9 6 (2.82%) Marketing
10 5 (2.35%) Organisational Skills
10 5 (2.35%) Publishing
10 5 (2.35%) Retail
11 3 (1.41%) Inclusion and Diversity
12 2 (0.94%) Back Office
12 2 (0.94%) Front Office
13 1 (0.47%) General Ledger
13 1 (0.47%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (6.10%) .NET
2 5 (2.35%) XML
3 4 (1.88%) FIX Protocol
3 4 (1.88%) Web Services
4 2 (0.94%) Middleware
Miscellaneous
1 36 (16.90%) Video Conferencing
2 24 (11.27%) Onboarding
3 11 (5.16%) Driving Licence
4 10 (4.69%) Analytical Mindset
5 4 (1.88%) CCTV
5 4 (1.88%) Legacy Applications
6 3 (1.41%) AS400
6 3 (1.41%) Data Protection Act
6 3 (1.41%) Enterprise Software
6 3 (1.41%) iPhone
7 2 (0.94%) Data Centre
7 2 (0.94%) Equities
7 2 (0.94%) iSeries
7 2 (0.94%) NHS
7 2 (0.94%) Product Ownership
7 2 (0.94%) Self-Motivation
7 2 (0.94%) Smartphone
7 2 (0.94%) Web Conferencing
8 1 (0.47%) Management Information System
8 1 (0.47%) Video\Live Streaming
Operating Systems
1 89 (41.78%) Windows
2 23 (10.80%) Windows 10
3 19 (8.92%) Windows Server
4 12 (5.63%) Linux
5 8 (3.76%) Mac OS
6 4 (1.88%) Apple iOS
7 1 (0.47%) Android
7 1 (0.47%) Solaris
7 1 (0.47%) Ubuntu
7 1 (0.47%) Unix
7 1 (0.47%) Windows Server 2012
7 1 (0.47%) Windows Server 2016
7 1 (0.47%) Windows Server 2019
Processes & Methodologies
1 61 (28.64%) ITIL
2 55 (25.82%) Problem-Solving
3 29 (13.62%) Customer Service
4 27 (12.68%) ITSM
5 26 (12.21%) Continuous Improvement
6 24 (11.27%) Runbook
7 21 (9.86%) Data Management
8 17 (7.98%) Incident Management
9 14 (6.57%) Document Management
9 14 (6.57%) Process Improvement
10 13 (6.10%) Business Intelligence
10 13 (6.10%) Change Management
10 13 (6.10%) Task Automation
11 11 (5.16%) DevOps
11 11 (5.16%) ERP
12 10 (4.69%) Service Delivery
13 9 (4.23%) CI/CD
13 9 (4.23%) Collaborative Working
13 9 (4.23%) Data Analysis
14 8 (3.76%) Data Pipeline
Programming Languages
1 54 (25.35%) SQL
2 25 (11.74%) PowerShell
3 13 (6.10%) VB.NET
4 5 (2.35%) C#
4 5 (2.35%) Python
5 4 (1.88%) Delphi
5 4 (1.88%) Pascal
5 4 (1.88%) PHP
5 4 (1.88%) PL/SQL
6 2 (0.94%) Java
6 2 (0.94%) Tcl
7 1 (0.47%) JavaScript
7 1 (0.47%) T-SQL
Qualifications
1 16 (7.51%) Degree
2 10 (4.69%) A+ Certification
3 6 (2.82%) MBCS
4 2 (0.94%) Computer Science Degree
5 1 (0.47%) MCDST
5 1 (0.47%) MCITP
5 1 (0.47%) MCSA
5 1 (0.47%) MCSE
5 1 (0.47%) Microsoft Certification
5 1 (0.47%) Microsoft Certified Professional
Quality Assurance & Compliance
1 10 (4.69%) ISO/IEC 27001
1 10 (4.69%) SLA
2 4 (1.88%) Cyber Essentials
3 2 (0.94%) GDPR
4 1 (0.47%) QA
System Software
1 44 (20.66%) Active Directory
2 2 (0.94%) Virtual Desktop
2 2 (0.94%) VMware Infrastructure
3 1 (0.47%) BitLocker
3 1 (0.47%) Hyper-V
3 1 (0.47%) Virtual Machines
Systems Management
1 18 (8.45%) Microsoft Intune
2 8 (3.76%) SCCM
3 2 (0.94%) Jamf Pro
4 1 (0.47%) FortiGate
Vendors
1 89 (41.78%) Microsoft
2 17 (7.98%) ServiceNow
3 9 (4.23%) IBM
4 7 (3.29%) Apple
4 7 (3.29%) iManage
5 6 (2.82%) Polycom
6 5 (2.35%) IBM Sterling
6 5 (2.35%) Oracle
7 4 (1.88%) Cisco
8 3 (1.41%) Google
9 2 (0.94%) Citrix
9 2 (0.94%) Intapp
9 2 (0.94%) InterSystems
9 2 (0.94%) Salesforce
9 2 (0.94%) Sybase
9 2 (0.94%) TIBCO
9 2 (0.94%) VMware
10 1 (0.47%) Autodesk
10 1 (0.47%) Bloomberg
10 1 (0.47%) Reuters