Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £40,875 per year, according to job vacancies posted during the 6 months leading to 1 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Feb 2026
Same period 2025 Same period 2024
Rank 163 164 143
Rank change year-on-year +1 -21 +126
Permanent jobs requiring a Support Analyst 252 319 463
As % of all permanent jobs in London 1.70% 2.08% 2.21%
As % of the Job Titles category 1.86% 2.26% 2.33%
Number of salaries quoted 190 224 413
10th Percentile £31,000 £31,250 £30,500
25th Percentile £34,000 £37,500 £33,000
Median annual salary (50th Percentile) £40,875 £48,995 £42,500
Median % change year-on-year -16.57% +15.28% +2.41%
75th Percentile £54,688 £67,500 £56,000
90th Percentile £68,750 £80,000 £67,050
England median annual salary £33,000 £40,000 £36,000
% change year-on-year -17.50% +11.11% +5.88%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 13,535 14,114 19,857
% of permanent jobs with a recognized job title 91.30% 91.85% 94.73%
Number of salaries quoted 8,952 8,073 16,048
10th Percentile £36,250 £42,500 £40,000
25th Percentile £50,000 £56,250 £53,000
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% -1.36%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £111,250 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 1 February 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 1 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +4 83 £45,000 -6.23% 9
East London -1 10 £32,500 - 2
South London - 9 £37,500 - 2
West London +6 6 £34,750 +3.93% 2
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 1 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 115 (45.63%) Microsoft
2 103 (40.87%) Windows
3 96 (38.10%) ITIL
4 76 (30.16%) SQL
5 75 (29.76%) Microsoft 365
6 73 (28.97%) Active Directory
6 73 (28.97%) Problem-Solving
7 68 (26.98%) Azure
8 51 (20.24%) Degree
9 48 (19.05%) Entra ID
10 47 (18.65%) Customer Service
11 43 (17.06%) Microsoft Excel
12 40 (15.87%) Change Management
12 40 (15.87%) Microsoft Intune
13 38 (15.08%) Microsoft Office
14 31 (12.30%) VPN
14 31 (12.30%) Windows 10
15 29 (11.51%) SQL Server
16 28 (11.11%) Firewall
16 28 (11.11%) Power Platform
16 28 (11.11%) SharePoint
17 27 (10.71%) Windows Server
18 26 (10.32%) ITSM
19 25 (9.92%) Microsoft PowerPoint
20 24 (9.52%) Runbook
21 23 (9.13%) Business Intelligence
21 23 (9.13%) Power BI
22 22 (8.73%) Microsoft Exchange
22 22 (8.73%) Service Management
23 21 (8.33%) Data Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (11.11%) SharePoint
2 22 (8.73%) Microsoft Exchange
3 12 (4.76%) Skype for Business
4 10 (3.97%) Confluence
5 2 (0.79%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 43 (17.06%) Microsoft Excel
2 38 (15.08%) Microsoft Office
3 25 (9.92%) Microsoft PowerPoint
4 4 (1.59%) Spreadsheet
5 3 (1.19%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 14 (5.56%) Endur
2 5 (1.98%) Fidessa
3 4 (1.59%) Elite 3E
4 3 (1.19%) Dynamics AX
4 3 (1.19%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 75 (29.76%) Microsoft 365
2 68 (26.98%) Azure
3 48 (19.05%) Entra ID
4 28 (11.11%) Power Platform
5 15 (5.95%) AWS
5 15 (5.95%) Power Automate
6 11 (4.37%) PowerApps
7 10 (3.97%) OneDrive
7 10 (3.97%) SaaS
8 6 (2.38%) dbt
9 5 (1.98%) Azure Monitor
9 5 (1.98%) Dynamics 365
10 3 (1.19%) Datadog
10 3 (1.19%) Google Workspace
11 1 (0.40%) Adobe Creative Cloud
11 1 (0.40%) Azure Sentinel
11 1 (0.40%) GCP
11 1 (0.40%) IaaS
11 1 (0.40%) Oracle Service Cloud
11 1 (0.40%) Zapier
Communications & Networking
1 31 (12.30%) VPN
2 28 (11.11%) Firewall
3 20 (7.94%) DNS
4 18 (7.14%) DHCP
5 15 (5.95%) TCP/IP
6 14 (5.56%) LAN
6 14 (5.56%) WAN
6 14 (5.56%) WebEx
6 14 (5.56%) Wi-Fi
6 14 (5.56%) Wireless
7 13 (5.16%) Unified Communications
8 12 (4.76%) Skype
8 12 (4.76%) WinSCP
9 8 (3.17%) SD-WAN
10 7 (2.78%) VLAN
11 6 (2.38%) MPLS
12 4 (1.59%) Remote Desktop
12 4 (1.59%) Wireshark
13 2 (0.79%) FIX Connectivity
14 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 29 (11.51%) SQL Server
2 23 (9.13%) Power BI
3 16 (6.35%) Relational Database
4 9 (3.57%) SQL Server Integration Services
5 8 (3.17%) Metabase
6 6 (2.38%) Data Warehouse
7 4 (1.59%) SQL Server Reporting Services
8 3 (1.19%) MySQL
9 2 (0.79%) Azure SQL Database
10 1 (0.40%) PostgreSQL
Development Applications
1 19 (7.54%) JIRA
2 11 (4.37%) Git
3 8 (3.17%) Visual Studio
4 2 (0.79%) Rational Rhapsody
General
1 127 (50.40%) Social Skills
2 64 (25.40%) Finance
3 44 (17.46%) Law
4 40 (15.87%) Analytical Skills
5 37 (14.68%) Legal
6 23 (9.13%) Telecoms
7 11 (4.37%) Banking
8 9 (3.57%) Organisational Skills
9 8 (3.17%) Front Office
10 7 (2.78%) Documentation Skills
11 4 (1.59%) Back Office
11 4 (1.59%) Retail
12 3 (1.19%) Investment Banking
12 3 (1.19%) Marketing
12 3 (1.19%) Publishing
13 2 (0.79%) Spanish Language
14 1 (0.40%) Advertising
14 1 (0.40%) Billing
14 1 (0.40%) Portuguese Language
14 1 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 9 (3.57%) .NET
2 8 (3.17%) FIX Protocol
3 5 (1.98%) HTML
4 4 (1.59%) CSS
5 2 (0.79%) jQuery
5 2 (0.79%) Middleware
6 1 (0.40%) EDI
6 1 (0.40%) MFC
6 1 (0.40%) XML
Miscellaneous
1 34 (13.49%) Video Conferencing
2 31 (12.30%) Onboarding
3 17 (6.75%) Enterprise Software
3 17 (6.75%) Management Information System
4 15 (5.95%) Driving Licence
5 7 (2.78%) Data Centre
6 6 (2.38%) Analytical Mindset
6 6 (2.38%) Reference Data
7 5 (1.98%) iPhone
8 4 (1.59%) Cyber Threat
8 4 (1.59%) e-Learning
8 4 (1.59%) EPoS
8 4 (1.59%) iPad
8 4 (1.59%) Mobile App
8 4 (1.59%) Self-Motivation
9 3 (1.19%) AS400
9 3 (1.19%) Derivative
9 3 (1.19%) Equities
10 2 (0.79%) Data Protection Act
10 2 (0.79%) iSeries
Operating Systems
1 103 (40.87%) Windows
2 31 (12.30%) Windows 10
3 27 (10.71%) Windows Server
4 20 (7.94%) Linux
4 20 (7.94%) Mac OS
5 12 (4.76%) Unix
6 8 (3.17%) Apple iOS
7 4 (1.59%) Solaris
8 2 (0.79%) Ubuntu
8 2 (0.79%) Windows Server 2016
9 1 (0.40%) Windows Server 2008
9 1 (0.40%) Windows Server 2012
9 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 96 (38.10%) ITIL
2 73 (28.97%) Problem-Solving
3 47 (18.65%) Customer Service
4 40 (15.87%) Change Management
5 26 (10.32%) ITSM
6 24 (9.52%) Runbook
7 23 (9.13%) Business Intelligence
8 22 (8.73%) Service Management
9 21 (8.33%) Data Management
10 20 (7.94%) Document Management
11 19 (7.54%) Problem Management
12 18 (7.14%) Continuous Improvement
13 15 (5.95%) Incident Management
14 14 (5.56%) CI/CD
14 14 (5.56%) DevOps
15 13 (5.16%) Computer Science
15 13 (5.16%) Cybersecurity
15 13 (5.16%) Preventative Maintenance
15 13 (5.16%) Service Delivery
15 13 (5.16%) Task Automation
Programming Languages
1 76 (30.16%) SQL
2 21 (8.33%) PowerShell
3 20 (7.94%) Python
4 9 (3.57%) VB.NET
5 7 (2.78%) Java
6 3 (1.19%) Bash
6 3 (1.19%) C#
6 3 (1.19%) JavaScript
6 3 (1.19%) T-SQL
7 2 (0.79%) Shell Script
8 1 (0.40%) Bicep
8 1 (0.40%) Delphi
8 1 (0.40%) Pascal
8 1 (0.40%) PHP
8 1 (0.40%) VBA
Qualifications
1 51 (20.24%) Degree
2 13 (5.16%) Microsoft Certification
3 12 (4.76%) A+ Certification
3 12 (4.76%) Microsoft Certified Professional
4 11 (4.37%) Computer Science Degree
5 6 (2.38%) CCNA
5 6 (2.38%) Cisco Certification
5 6 (2.38%) ITIL Certification
5 6 (2.38%) Network+ Certification
6 4 (1.59%) Master's Degree
7 3 (1.19%) MCTS
8 1 (0.40%) AWS Certification
8 1 (0.40%) Azure Certification
8 1 (0.40%) BPSS Clearance
8 1 (0.40%) MCDST
8 1 (0.40%) MCITP
8 1 (0.40%) MCSA
8 1 (0.40%) MCSE
8 1 (0.40%) SC Cleared
8 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 17 (6.75%) SLA
2 12 (4.76%) ISO/IEC 27001
3 5 (1.98%) Accessibility
3 5 (1.98%) QA
4 4 (1.59%) Cyber Essentials
5 2 (0.79%) GDPR
System Software
1 73 (28.97%) Active Directory
2 12 (4.76%) VMware Infrastructure
3 7 (2.78%) Hyper-V
4 5 (1.98%) Virtual Machines
Systems Management
1 40 (15.87%) Microsoft Intune
2 5 (1.98%) SCCM
3 2 (0.79%) Grafana
3 2 (0.79%) Jamf Pro
4 1 (0.40%) SCOM
4 1 (0.40%) Terraform
Vendors
1 115 (45.63%) Microsoft
2 16 (6.35%) Cisco
3 15 (5.95%) ServiceNow
4 12 (4.76%) Polycom
4 12 (4.76%) VMware
5 10 (3.97%) CheckPoint
5 10 (3.97%) Palo Alto
6 9 (3.57%) Guidewire
7 8 (3.17%) Meraki
8 7 (2.78%) Intapp
9 6 (2.38%) Arista
9 6 (2.38%) Fortinet
9 6 (2.38%) Genesys
9 6 (2.38%) Juniper
9 6 (2.38%) Salesforce
10 5 (1.98%) Apple
10 5 (1.98%) HP
10 5 (1.98%) iManage
10 5 (1.98%) SolarWinds
11 4 (1.59%) Citrix