Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £47,500 per year, according to job vacancies posted during the 6 months leading to 12 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jul 2025
Same period 2024 Same period 2023
Rank 177 195 195
Rank change year-on-year +18 0 +134
Permanent jobs requiring a Support Analyst 265 397 520
As % of all permanent jobs advertised in London 2.00% 1.69% 1.79%
As % of the Job Titles category 2.19% 1.79% 1.88%
Number of salaries quoted 217 341 450
10th Percentile £31,500 £30,000 £30,000
25th Percentile £40,000 £35,479 £33,500
Median annual salary (50th Percentile) £47,500 £45,000 £40,974
Median % change year-on-year +5.56% +9.83% +7.83%
75th Percentile £58,750 £67,000 £62,500
90th Percentile £73,750 £85,000 £78,875
England median annual salary £34,500 £35,000 £35,000
% change year-on-year -1.43% - +7.69%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,127 22,129 27,597
% of permanent jobs with a recognized job title 91.54% 94.40% 95.01%
Number of salaries quoted 7,424 16,081 21,650
10th Percentile £40,000 £37,500 £41,250
25th Percentile £53,750 £50,000 £53,750
Median annual salary (50th Percentile) £72,500 £70,000 £72,500
Median % change year-on-year +3.57% -3.45% +3.57%
75th Percentile £97,500 £93,750 £95,000
90th Percentile £120,000 £115,000 £115,000
England median annual salary £55,000 £53,000 £60,000
% change year-on-year +3.77% -11.67% -

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 12 July 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 12 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +18 78 £45,000 +5.88% 19
West London +32 16 £31,250 -34.21% 2
North London -22 2 £36,750 +5.00% 1
South London -15 1 £30,000 +1.69% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 12 July 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 171 (64.53%) Windows
2 161 (60.75%) Microsoft
3 127 (47.92%) Social Skills
4 99 (37.36%) Microsoft 365
5 96 (36.23%) ITIL
6 90 (33.96%) Active Directory
7 87 (32.83%) Microsoft Office
8 76 (28.68%) Azure
8 76 (28.68%) Finance
9 74 (27.92%) SQL
10 72 (27.17%) Law
10 72 (27.17%) Problem-Solving
11 61 (23.02%) Customer Service
11 61 (23.02%) Windows 10
12 56 (21.13%) Degree
13 52 (19.62%) Microsoft Exchange
14 46 (17.36%) ITSM
15 44 (16.60%) DNS
15 44 (16.60%) Microsoft Excel
16 42 (15.85%) SQL Server
17 40 (15.09%) Entra ID
18 39 (14.72%) Microsoft Intune
18 39 (14.72%) Legal
19 38 (14.34%) Video Conferencing
20 34 (12.83%) Service Management
21 33 (12.45%) DHCP
22 29 (10.94%) Document Management
23 28 (10.57%) Banking
24 27 (10.19%) Analytical Skills
25 26 (9.81%) Windows Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (19.62%) Microsoft Exchange
2 21 (7.92%) SharePoint
3 8 (3.02%) Confluence
4 5 (1.89%) IIS
5 1 (0.38%) Office Communications Server
Applications
1 87 (32.83%) Microsoft Office
2 44 (16.60%) Microsoft Excel
3 26 (9.81%) Microsoft PowerPoint
4 2 (0.75%) Acrobat
5 1 (0.38%) Adobe Creative Suite
Business Applications
1 6 (2.26%) Temenos T24
2 5 (1.89%) Fidessa
3 3 (1.13%) Carpe Diem
4 2 (0.75%) Dynamics NAV
5 1 (0.38%) Dynamics AX
5 1 (0.38%) Eikon
5 1 (0.38%) Elite 3E
5 1 (0.38%) Remedy ITSM
Cloud Services
1 99 (37.36%) Microsoft 365
2 76 (28.68%) Azure
3 40 (15.09%) Entra ID
4 12 (4.53%) Power Platform
5 8 (3.02%) SaaS
6 7 (2.64%) Dynamics 365
7 6 (2.26%) AWS
7 6 (2.26%) Azure Data Factory
7 6 (2.26%) Azure Logic Apps
7 6 (2.26%) Azure Monitor
7 6 (2.26%) OneDrive
8 4 (1.51%) Nutanix
8 4 (1.51%) Power Automate
8 4 (1.51%) PowerApps
9 2 (0.75%) Slack
10 1 (0.38%) Amazon CloudWatch
10 1 (0.38%) AWS Lambda
10 1 (0.38%) Azure DevOps
10 1 (0.38%) Google Workspace
10 1 (0.38%) Serverless
Communications & Networking
1 44 (16.60%) DNS
2 33 (12.45%) DHCP
3 20 (7.55%) TCP/IP
4 19 (7.17%) Firewall
4 19 (7.17%) VPN
5 11 (4.15%) LAN
5 11 (4.15%) VLAN
6 9 (3.40%) WAN
7 5 (1.89%) FIX Connectivity
7 5 (1.89%) Wireless
8 4 (1.51%) IP Telephony
8 4 (1.51%) Network Security
8 4 (1.51%) Remote Desktop
8 4 (1.51%) VoIP
8 4 (1.51%) Wi-Fi
9 3 (1.13%) Cisco IOS
10 2 (0.75%) Ethernet
10 2 (0.75%) Softphone
10 2 (0.75%) Telnet
10 2 (0.75%) Unified Communications
Database & Business Intelligence
1 42 (15.85%) SQL Server
2 19 (7.17%) Relational Database
3 15 (5.66%) SQL Server Integration Services
4 14 (5.28%) DB2
5 9 (3.40%) SQL Server Reporting Services
6 4 (1.51%) Power BI
7 2 (0.75%) MySQL
7 2 (0.75%) Oracle Reports
8 1 (0.38%) Amazon RDS
8 1 (0.38%) Data Warehouse
Development Applications
1 8 (3.02%) JIRA
1 8 (3.02%) Visual Studio
2 7 (2.64%) Git
3 1 (0.38%) Eclipse
General
1 127 (47.92%) Social Skills
2 76 (28.68%) Finance
3 72 (27.17%) Law
4 39 (14.72%) Legal
5 28 (10.57%) Banking
6 27 (10.19%) Analytical Skills
7 24 (9.06%) Inclusion and Diversity
8 21 (7.92%) Telecoms
9 10 (3.77%) Organisational Skills
10 9 (3.40%) Retail
11 6 (2.26%) International Banking
12 5 (1.89%) Investment Banking
13 3 (1.13%) Spanish Language
14 2 (0.75%) Back Office
14 2 (0.75%) Front Office
15 1 (0.38%) Advertising
15 1 (0.38%) Automotive
15 1 (0.38%) Financial Institution
15 1 (0.38%) Games
15 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 20 (7.55%) .NET
2 15 (5.66%) FIX Protocol
3 9 (3.40%) .NET Framework
4 8 (3.02%) ASP.NET
5 5 (1.89%) LDAP
6 2 (0.75%) EDI
7 1 (0.38%) Kafka
7 1 (0.38%) React
7 1 (0.38%) Web Services
7 1 (0.38%) X-Windows
Miscellaneous
1 38 (14.34%) Video Conferencing
2 12 (4.53%) Onboarding
3 10 (3.77%) iPhone
4 8 (3.02%) Derivative
4 8 (3.02%) Driving Licence
4 8 (3.02%) Self-Motivation
5 7 (2.64%) Fixed Income
6 6 (2.26%) Equities
6 6 (2.26%) Legacy Applications
7 5 (1.89%) Data Protection Act
7 5 (1.89%) Eurex
7 5 (1.89%) iPad
7 5 (1.89%) Management Information System
7 5 (1.89%) Reference Data
8 4 (1.51%) Bitcoin
8 4 (1.51%) EPoS
8 4 (1.51%) Podcast
9 3 (1.13%) CCTV
9 3 (1.13%) Handset
9 3 (1.13%) SWIFT Messaging Network
Operating Systems
1 171 (64.53%) Windows
2 61 (23.02%) Windows 10
3 26 (9.81%) Linux
3 26 (9.81%) Windows Server
4 23 (8.68%) Mac OS
5 19 (7.17%) Unix
6 9 (3.40%) Android
6 9 (3.40%) Apple iOS
6 9 (3.40%) Windows Server 2019
7 8 (3.02%) Windows Server 2012
7 8 (3.02%) Windows Server 2016
8 6 (2.26%) Rocky
9 5 (1.89%) CentOS
10 4 (1.51%) Windows 7
11 3 (1.13%) Mac OS X
11 3 (1.13%) Ubuntu
12 2 (0.75%) Red Hat Enterprise Linux
13 1 (0.38%) Solaris
Processes & Methodologies
1 96 (36.23%) ITIL
2 72 (27.17%) Problem-Solving
3 61 (23.02%) Customer Service
4 46 (17.36%) ITSM
5 34 (12.83%) Service Management
6 29 (10.94%) Document Management
7 22 (8.30%) Change Management
8 20 (7.55%) Data Management
9 15 (5.66%) Computer Science
9 15 (5.66%) Problem Management
9 15 (5.66%) Service Delivery
9 15 (5.66%) Time Management
10 13 (4.91%) Continuous Improvement
11 12 (4.53%) Mobile Device Management
12 11 (4.15%) Data Pipeline
13 10 (3.77%) Data Analysis
13 10 (3.77%) Data Protection
14 9 (3.40%) High Availability
14 9 (3.40%) Incident Management
14 9 (3.40%) Infrastructure Engineering
Programming Languages
1 74 (27.92%) SQL
2 21 (7.92%) PowerShell
3 18 (6.79%) C#
3 18 (6.79%) Python
4 16 (6.04%) T-SQL
5 15 (5.66%) VB.NET
6 14 (5.28%) PL/SQL
7 11 (4.15%) Bash
8 6 (2.26%) Delphi
9 4 (1.51%) Perl
10 3 (1.13%) Java
11 1 (0.38%) VB
Qualifications
1 56 (21.13%) Degree
2 23 (8.68%) A+ Certification
3 3 (1.13%) Computer Science Degree
3 3 (1.13%) ITIL Certification
3 3 (1.13%) ITIL Foundation Certificate
4 1 (0.38%) DBS Check
4 1 (0.38%) MCDST
4 1 (0.38%) MCITP
4 1 (0.38%) MCP
4 1 (0.38%) MCSA
4 1 (0.38%) MCSE
4 1 (0.38%) Microsoft Certification
4 1 (0.38%) MOS
Quality Assurance & Compliance
1 13 (4.91%) SLA
2 4 (1.51%) Accessibility
2 4 (1.51%) Cyber Essentials
3 2 (0.75%) QA
4 1 (0.38%) Data Quality
4 1 (0.38%) PCI DSS
System Software
1 90 (33.96%) Active Directory
2 17 (6.42%) VMware Infrastructure
3 7 (2.64%) Hyper-V
3 7 (2.64%) Virtual Servers
4 4 (1.51%) Virtual Desktop
5 2 (0.75%) BitLocker
5 2 (0.75%) Firmware
5 2 (0.75%) Microsoft Virtual Server
6 1 (0.38%) Xen
Systems Management
1 39 (14.72%) Microsoft Intune
2 25 (9.43%) SCCM
3 10 (3.77%) Grafana
4 3 (1.13%) Active Directory Federation Services
4 3 (1.13%) Jamf Pro
5 2 (0.75%) ITRS Geneos
5 2 (0.75%) Nagios
Vendors
1 161 (60.75%) Microsoft
2 20 (7.55%) Citrix
2 20 (7.55%) ServiceNow
2 20 (7.55%) VMware
3 14 (5.28%) Cisco
3 14 (5.28%) Oracle
4 12 (4.53%) Okta
4 12 (4.53%) Reuters
5 10 (3.77%) Atlassian
5 10 (3.77%) HP
5 10 (3.77%) iManage
6 9 (3.40%) Databricks
7 8 (3.02%) Bloomberg
7 8 (3.02%) SolarWinds
8 7 (2.64%) Guidewire
8 7 (2.64%) Red Hat
9 6 (2.26%) Temenos
10 5 (1.89%) CQG
10 5 (1.89%) Patsystems
10 5 (1.89%) Veeam