Period
to 19 June 2018

The median annual salary for a Support Analyst was £37,500 in advertised job vacancies in London during the 6 months to 19 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 146 130 101
Rank change year-on-year -16 -29 -24
Permanent jobs requiring a Support Analyst 1,634 1,850 2,515
As % of all permanent IT jobs advertised in London 2.36% 2.65% 3.08%
As % of the Job Titles category 2.47% 2.77% 3.20%
Number of salaries quoted 1,448 1,585 2,202
London median annual salary £37,500 £36,000 £37,500
Median salary % change year-on-year +4.17% -4.00% -1.32%
10th Percentile £25,000 £25,000 £23,500
90th Percentile £63,750 £62,500 £63,750
England median annual salary £32,500 £32,000 £32,000
% change year-on-year +1.56% - -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,274 66,711 78,536
% of permanent IT jobs with a recognized job title 95.61% 95.47% 96.24%
Number of salaries quoted 54,191 55,257 68,034
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £88,750 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 19 June 2018.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -19 404 £37,500 +4.17% 33
West London +13 91 £31,250 -3.10% 15
South London -8 58 £27,500 -26.67% 7
East London +1 41 £32,500 -4.41% 5
North London -8 9 £24,000 -22.58% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 June 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 775 (47.43%) Windows
2 611 (37.39%) Finance
3 610 (37.33%) Microsoft
4 563 (34.46%) SQL
5 461 (28.21%) Active Directory
6 387 (23.68%) ITIL
7 359 (21.97%) Microsoft Office
8 267 (16.34%) SQL Server
8 267 (16.34%) Windows 7
9 240 (14.69%) Windows Server
10 236 (14.44%) Problem-Solving
10 236 (14.44%) Unix
11 222 (13.59%) Windows 10
12 216 (13.22%) Office 365
12 216 (13.22%) Linux
13 195 (11.93%) Oracle
14 187 (11.44%) Degree
15 172 (10.53%) Citrix
16 167 (10.22%) MS Exchange
17 151 (9.24%) Banking
18 127 (7.77%) VMware
19 125 (7.65%) Java
20 123 (7.53%) Analytical Skills
20 123 (7.53%) PowerShell
21 121 (7.41%) Front Office
22 119 (7.28%) Law
22 119 (7.28%) SCCM
23 114 (6.98%) SLA
23 114 (6.98%) Cisco
24 112 (6.85%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 167 (10.22%) MS Exchange
2 85 (5.20%) IIS
3 52 (3.18%) SharePoint
4 48 (2.94%) Exchange Server 2010
5 46 (2.82%) Tomcat
6 38 (2.33%) Skype for Business
7 32 (1.96%) JBoss
8 31 (1.90%) Apache
8 31 (1.90%) Blackberry Enterprise Server
9 22 (1.35%) Exchange Server 2013
10 14 (0.86%) CMS
11 12 (0.73%) SharePoint 2013
11 12 (0.73%) WebLogic
12 11 (0.67%) BizTalk Server
13 10 (0.61%) Confluence
14 9 (0.55%) WebSphere
15 7 (0.43%) Elasticsearch
16 6 (0.37%) MQSeries
17 5 (0.31%) IBM Notes
18 4 (0.24%) Oracle HTTP Server
Applications
1 359 (21.97%) Microsoft Office
2 103 (6.30%) Microsoft Excel
3 49 (3.00%) Microsoft PowerPoint
4 14 (0.86%) Acrobat
5 7 (0.43%) MS Visio
6 3 (0.18%) Adobe Creative Suite
6 3 (0.18%) InDesign
6 3 (0.18%) Photoshop
6 3 (0.18%) Spreadsheet
7 2 (0.12%) AutoCAD
7 2 (0.12%) Camtasia
7 2 (0.12%) FreeHand
7 2 (0.12%) Microsoft Project
8 1 (0.061%) Adobe Captivate
8 1 (0.061%) S-PLUS
Business Applications
1 31 (1.90%) Dynamics AX
2 28 (1.71%) Dynamics NAV
3 24 (1.47%) Dynamics CRM
3 24 (1.47%) Markit EDM
4 16 (0.98%) NetSuite
5 12 (0.73%) Elite 3E
6 9 (0.55%) thinkFolio
7 8 (0.49%) Maximo
8 7 (0.43%) Cognos TM1
8 7 (0.43%) Eikon
8 7 (0.43%) FLEXCUBE
9 5 (0.31%) Eloqua
9 5 (0.31%) Endur
9 5 (0.31%) Findur
9 5 (0.31%) MetaTrader
10 4 (0.24%) Bloomberg TOMS
10 4 (0.24%) Magento
10 4 (0.24%) Sage X3
10 4 (0.24%) Salesforce.com CRM
10 4 (0.24%) SAP FI
Cloud Services
1 216 (13.22%) Office 365
2 64 (3.92%) Microsoft Azure
3 43 (2.63%) SaaS
4 35 (2.14%) Amazon AWS
5 23 (1.41%) Mimecast
6 15 (0.92%) Adobe Creative Cloud
7 10 (0.61%) Cloud Computing
7 10 (0.61%) Slack
8 7 (0.43%) Dynamics 365
9 6 (0.37%) Azure Active Directory
9 6 (0.37%) PaaS
10 4 (0.24%) OneDrive
10 4 (0.24%) OpenShift
11 3 (0.18%) Adobe Analytics
11 3 (0.18%) GitHub
11 3 (0.18%) SuccessFactors
12 2 (0.12%) Akamai
12 2 (0.12%) Dropbox
12 2 (0.12%) Force.com
13 1 (0.061%) Yammer
Communications & Networking
1 112 (6.85%) TCP/IP
2 108 (6.61%) Firewall
3 104 (6.36%) DNS
4 97 (5.94%) LAN
5 84 (5.14%) WAN
6 75 (4.59%) VPN
7 72 (4.41%) DHCP
8 49 (3.00%) VoIP
9 42 (2.57%) SAN
10 41 (2.51%) Internet
11 33 (2.02%) Skype
12 31 (1.90%) Wi-Fi
13 29 (1.77%) Wireless
14 23 (1.41%) Intranet
15 22 (1.35%) VLAN
16 20 (1.22%) FIX Connectivity
17 18 (1.10%) Cisco IOS
18 17 (1.04%) FTP
19 14 (0.86%) Remote Desktop
20 13 (0.80%) HTTP
Database & Business Intelligence
1 267 (16.34%) SQL Server
2 50 (3.06%) Oracle Database
3 47 (2.88%) BusinessObjects
4 43 (2.63%) Data Warehouse
5 42 (2.57%) Relational Database
6 39 (2.39%) MySQL
7 32 (1.96%) Oracle Reports
7 32 (1.96%) SQL Server Reporting Services
8 31 (1.90%) Crystal Reports
9 27 (1.65%) MongoDB
9 27 (1.65%) SQL Server 2008
10 24 (1.47%) SQL Server Integration Services
11 17 (1.04%) NoSQL
12 16 (0.98%) SQL Server 2012
13 14 (0.86%) Hadoop
13 14 (0.86%) Oracle Database 10g
13 14 (0.86%) RDBMS
14 12 (0.73%) Apache Cassandra
15 10 (0.61%) MS Access
16 9 (0.55%) Oracle Database 11g
Development Applications
1 38 (2.33%) JIRA
2 12 (0.73%) Oracle Forms
3 11 (0.67%) Eclipse
4 10 (0.61%) Team Foundation Server
4 10 (0.61%) WinDbg
5 9 (0.55%) Maven
6 8 (0.49%) FrontPage
7 7 (0.43%) Fiddler
8 6 (0.37%) Octopus Deploy
8 6 (0.37%) TeamCity
9 5 (0.31%) Subversion
9 5 (0.31%) Visual Studio
10 2 (0.12%) Git (software)
10 2 (0.12%) Oracle APEX
10 2 (0.12%) SoapUI
11 1 (0.061%) Cucumber
11 1 (0.061%) Jenkins
11 1 (0.061%) MSI
11 1 (0.061%) Toad
11 1 (0.061%) Visual Studio Team System
General
1 611 (37.39%) Finance
2 151 (9.24%) Banking
3 121 (7.41%) Front Office
4 119 (7.28%) Law
5 109 (6.67%) Legal
6 102 (6.24%) Retail
7 42 (2.57%) Investment Banking
8 39 (2.39%) Financial Institution
9 30 (1.84%) Marketing
10 29 (1.77%) Games
11 28 (1.71%) Back Office
12 17 (1.04%) German Language
13 16 (0.98%) Advertising
14 15 (0.92%) Telecoms
15 10 (0.61%) French Language
16 9 (0.55%) Manufacturing
17 8 (0.49%) Italian Language
17 8 (0.49%) Publishing
18 7 (0.43%) Spanish Language
19 6 (0.37%) Turkish Language
Libraries, Frameworks & Software Standards
1 98 (6.00%) .NET
2 97 (5.94%) FIX Protocol
3 54 (3.30%) XML
4 49 (3.00%) HTML
5 45 (2.75%) Web Services
6 34 (2.08%) ASP.NET
7 32 (1.96%) Middleware
8 27 (1.65%) CSS
9 21 (1.29%) .NET Framework
10 15 (0.92%) XSL
11 10 (0.61%) J2EE
12 9 (0.55%) SOAP
12 9 (0.55%) Spring
13 8 (0.49%) AngularJS
13 8 (0.49%) LAMP
14 7 (0.43%) JMS
14 7 (0.43%) RESTful
14 7 (0.43%) WPF
15 5 (0.31%) ASP.NET MVC
15 5 (0.31%) LDAP
Miscellaneous
1 123 (7.53%) Analytical Skills
2 72 (4.41%) Blackberry
3 70 (4.28%) Equities
4 61 (3.73%) Computer Science
5 57 (3.49%) Derivative
5 57 (3.49%) Fixed Income
5 57 (3.49%) Hedge funds
6 55 (3.37%) Foreign Exchange (FX)
7 54 (3.30%) iPhone
8 42 (2.57%) Management Information System
9 40 (2.45%) Video Conferencing
10 39 (2.39%) Smartphone
11 38 (2.33%) Self-Motivation
12 32 (1.96%) EPoS
13 30 (1.84%) iPad
14 25 (1.53%) Enterprise Software
14 25 (1.53%) Fintech
15 24 (1.47%) SWIFT
16 22 (1.35%) Driving Licence
17 11 (0.67%) OTC Derivatives
Operating Systems
1 775 (47.43%) Windows
2 267 (16.34%) Windows 7
3 240 (14.69%) Windows Server
4 236 (14.44%) Unix
5 222 (13.59%) Windows 10
6 216 (13.22%) Linux
7 108 (6.61%) Windows Server 2012
8 107 (6.55%) Windows Server 2008
9 64 (3.92%) Android
10 44 (2.69%) Solaris
11 31 (1.90%) Apple iOS
12 23 (1.41%) Mac OS X
12 23 (1.41%) Windows 8
12 23 (1.41%) Windows Server 2003
13 22 (1.35%) Windows XP
14 17 (1.04%) Mac OS
14 17 (1.04%) Red Hat Enterprise Linux
15 12 (0.73%) AIX
16 9 (0.55%) CentOS
16 9 (0.55%) Fedora
Processes & Methodologies
1 387 (23.68%) ITIL
2 236 (14.44%) Problem-Solving
3 106 (6.49%) Service Management
4 97 (5.94%) Asset Management
5 94 (5.75%) Incident Management
6 73 (4.47%) Problem Management
7 72 (4.41%) CRM
8 70 (4.28%) ITSM
9 64 (3.92%) Change Management
10 58 (3.55%) ERP
11 54 (3.30%) Investment Management
12 53 (3.24%) User Acceptance Testing
13 49 (3.00%) Time Management
14 45 (2.75%) Electronic Trading
15 44 (2.69%) Migration
15 44 (2.69%) Mobile Device Management
15 44 (2.69%) Project Management
16 43 (2.63%) Agile Software Development
17 41 (2.51%) Continuous Improvement
18 40 (2.45%) Process Improvement
Programming Languages
1 563 (34.46%) SQL
2 125 (7.65%) Java
3 123 (7.53%) PowerShell
4 99 (6.06%) C#
5 60 (3.67%) Perl
6 53 (3.24%) Bash Shell
7 52 (3.18%) T-SQL
8 47 (2.88%) JavaScript
9 41 (2.51%) Shell Script
10 40 (2.45%) Python
11 31 (1.90%) VBA
12 29 (1.77%) PL/SQL
13 23 (1.41%) VB
14 19 (1.16%) VBScript
15 17 (1.04%) PHP
16 16 (0.98%) C
17 13 (0.80%) C++
17 13 (0.80%) VB.NET
18 9 (0.55%) Korn
19 8 (0.49%) Ruby
Qualifications
1 187 (11.44%) Degree
2 96 (5.88%) Microsoft Certification
3 77 (4.71%) ITIL Certification
4 40 (2.45%) MCSE
5 39 (2.39%) Computer Science Degree
6 35 (2.14%) MCP
6 35 (2.14%) MCSA
7 25 (1.53%) Security Cleared
8 18 (1.10%) SC Cleared
9 16 (0.98%) Cisco Certification
10 14 (0.86%) MCDST
11 13 (0.80%) A+ Certification
12 12 (0.73%) CCNA
13 10 (0.61%) ITIL Foundation Certificate
13 10 (0.61%) Network+ Certification
14 9 (0.55%) MOS
14 9 (0.55%) Numerate Degree
15 6 (0.37%) MCITP
16 5 (0.31%) CCNP
17 2 (0.12%) MCDBA
Quality Assurance & Compliance
1 114 (6.98%) SLA
2 23 (1.41%) Data Quality
3 19 (1.16%) QA
4 8 (0.49%) ISO/IEC 27001
5 6 (0.37%) GDPR
5 6 (0.37%) MiFID
6 4 (0.24%) EMIR
6 4 (0.24%) Sarbanes-Oxley
6 4 (0.24%) Solvency II
7 3 (0.18%) DICOM
7 3 (0.18%) FATCA
7 3 (0.18%) HL7
7 3 (0.18%) PMO
8 1 (0.061%) Basel II
8 1 (0.061%) Dodd-Frank
8 1 (0.061%) ISO 9001
8 1 (0.061%) SEPA
System Software
1 461 (28.21%) Active Directory
2 84 (5.14%) VMware Infrastructure
3 43 (2.63%) XenApp
4 20 (1.22%) Microsoft App-V
5 19 (1.16%) Hyper-V
6 16 (0.98%) vSphere
7 15 (0.92%) XenDesktop
8 11 (0.67%) Terminal Server
9 9 (0.55%) Virtual Machines
10 8 (0.49%) Virtual Desktop
10 8 (0.49%) VMware Workstation
11 6 (0.37%) Docker
12 4 (0.24%) Oracle RAC
13 3 (0.18%) Citrix Presentation Server
13 3 (0.18%) Virtual Servers
14 2 (0.12%) Firmware
14 2 (0.12%) Terminal Services
15 1 (0.061%) Cronacle
15 1 (0.061%) ProxySG
15 1 (0.061%) Xen
Systems Management
1 119 (7.28%) SCCM
2 19 (1.16%) Control-M
3 17 (1.04%) Nagios
4 16 (0.98%) Puppet
5 10 (0.61%) ITRS Geneos
5 10 (0.61%) Perfmon
6 9 (0.55%) AirWatch
6 9 (0.55%) Backup Exec
7 7 (0.43%) Kibana
8 6 (0.37%) DameWare
8 6 (0.37%) Microsoft Intune
8 6 (0.37%) SCOM
9 5 (0.31%) Cisco UCCX
9 5 (0.31%) ServiceCenter
10 4 (0.24%) Oracle Enterprise Manager
10 4 (0.24%) TrustSec
11 3 (0.18%) Jamf Pro
11 3 (0.18%) Norton AntiVirus
11 3 (0.18%) Symantec Enterprise Vault
11 3 (0.18%) WSUS
Vendors
1 610 (37.33%) Microsoft
2 195 (11.93%) Oracle
3 172 (10.53%) Citrix
4 127 (7.77%) VMware
5 114 (6.98%) Cisco
6 69 (4.22%) Apple
7 63 (3.86%) iManage
8 62 (3.79%) Bloomberg
9 51 (3.12%) Salesforce.com
10 48 (2.94%) Sybase
11 44 (2.69%) Adobe
12 43 (2.63%) ServiceNow
13 40 (2.45%) SAP
14 37 (2.26%) Remedy
15 36 (2.20%) HP
16 33 (2.02%) Reuters
17 30 (1.84%) Dell
18 26 (1.59%) Red Hat
19 23 (1.41%) Vermilion
20 20 (1.22%) Avaya