Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 11 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 216 175 192
Rank change year-on-year -41 +17 +4
Permanent jobs requiring a Support Analyst 220 263 401
As % of all permanent jobs in London 0.99% 2.10% 1.72%
As % of the Job Titles category 1.07% 2.29% 1.82%
Number of salaries quoted 177 217 344
10th Percentile £27,750 £31,500 £30,000
25th Percentile £35,000 £40,000 £35,359
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +10.57%
75th Percentile £52,500 £58,750 £67,125
90th Percentile £67,500 £73,750 £85,000
England median annual salary £35,000 £34,965 £35,000
% change year-on-year +0.10% -0.10% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 20,623 11,468 22,011
% of permanent jobs with a recognized job title 92.75% 91.39% 94.37%
Number of salaries quoted 14,201 7,384 16,161
10th Percentile £40,000 £40,000 £37,500
25th Percentile £55,000 £53,750 £50,000
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £100,000 £120,000 £115,000
England median annual salary £57,500 £55,000 £53,000
% change year-on-year +4.55% +3.77% -11.67%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 11 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 80 £42,500 -5.56% 8
South London +27 10 £65,000 +116.67%
West London -16 10 £26,000 -16.80% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 11 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 84 (38.18%) Windows
2 83 (37.73%) Microsoft
3 68 (30.91%) Microsoft 365
4 61 (27.73%) Problem-Solving
5 60 (27.27%) ITIL
6 53 (24.09%) SQL
7 45 (20.45%) Active Directory
8 42 (19.09%) Continuous Improvement
9 39 (17.73%) Azure
10 37 (16.82%) Microsoft Office
11 30 (13.64%) Customer Service
12 29 (13.18%) ITSM
13 26 (11.82%) Microsoft Exchange
14 23 (10.45%) SQL Server
15 22 (10.00%) SharePoint
16 21 (9.55%) Entra ID
16 21 (9.55%) Microsoft Intune
16 21 (9.55%) Power Platform
17 20 (9.09%) Incident Management
17 20 (9.09%) Microsoft Excel
17 20 (9.09%) Runbook
17 20 (9.09%) Windows 10
18 19 (8.64%) Linux
18 19 (8.64%) PowerShell
18 19 (8.64%) ServiceNow
19 18 (8.18%) Data Management
20 17 (7.73%) Unified Communications
21 15 (6.82%) OneDrive
21 15 (6.82%) Process Improvement
22 14 (6.36%) Degree

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (11.82%) Microsoft Exchange
2 22 (10.00%) SharePoint
3 6 (2.73%) Skype for Business
4 2 (0.91%) Confluence
Applications
1 37 (16.82%) Microsoft Office
2 20 (9.09%) Microsoft Excel
3 14 (6.36%) Microsoft PowerPoint
Business Applications
1 14 (6.36%) Oracle Retail
2 6 (2.73%) Endur
3 4 (1.82%) Oracle Applications
3 4 (1.82%) Oracle Assets
3 4 (1.82%) Oracle EBS
3 4 (1.82%) Oracle EBS R12
3 4 (1.82%) Oracle Financials
3 4 (1.82%) Oracle Procure-to-Pay
3 4 (1.82%) Oracle Receivables
4 3 (1.36%) Unit4 Business World
5 2 (0.91%) Fidessa
5 2 (0.91%) NEC Housing
6 1 (0.45%) Alphatax
6 1 (0.45%) Dynamics CRM
6 1 (0.45%) Elite 3E
Cloud Services
1 68 (30.91%) Microsoft 365
2 39 (17.73%) Azure
3 21 (9.55%) Entra ID
3 21 (9.55%) Power Platform
4 15 (6.82%) OneDrive
5 13 (5.91%) Power Automate
6 8 (3.64%) dbt
6 8 (3.64%) Microsoft Copilot
6 8 (3.64%) SaaS
7 6 (2.73%) AWS
7 6 (2.73%) Dynamics 365
8 5 (2.27%) ClickUp
9 4 (1.82%) PowerApps
10 3 (1.36%) Boomi
10 3 (1.36%) Datadog
10 3 (1.36%) iPaaS
10 3 (1.36%) Workato
11 2 (0.91%) Google Docs
11 2 (0.91%) Google Sheets
11 2 (0.91%) Google Workspace
Communications & Networking
1 17 (7.73%) Unified Communications
2 11 (5.00%) WebEx
3 9 (4.09%) VPN
4 8 (3.64%) DNS
5 7 (3.18%) TCP/IP
6 6 (2.73%) DHCP
6 6 (2.73%) Skype
7 5 (2.27%) WinSCP
8 4 (1.82%) Wi-Fi
9 3 (1.36%) Firewall
9 3 (1.36%) VLAN
10 2 (0.91%) Cisco IOS
11 1 (0.45%) Broadband
11 1 (0.45%) Cisco IPT
11 1 (0.45%) IP Telephony
11 1 (0.45%) LAN
11 1 (0.45%) Remote Desktop
11 1 (0.45%) Softphone
11 1 (0.45%) WAN
11 1 (0.45%) Wireless
Database & Business Intelligence
1 23 (10.45%) SQL Server
2 12 (5.45%) Power BI
3 10 (4.55%) Metabase
4 9 (4.09%) Relational Database
5 8 (3.64%) Data Warehouse
5 8 (3.64%) SQL Server Integration Services
6 6 (2.73%) SQL Server Reporting Services
7 4 (1.82%) Db2
7 4 (1.82%) Oracle Reports
7 4 (1.82%) PostgreSQL
8 2 (0.91%) Azure SQL Database
9 1 (0.45%) SQL Server Analysis Services
Development Applications
1 10 (4.55%) Visual Studio
2 9 (4.09%) JIRA
3 4 (1.82%) Eclipse
3 4 (1.82%) Git
3 4 (1.82%) Oracle Forms
3 4 (1.82%) Toad
4 2 (0.91%) Rational Rhapsody
General
1 103 (46.82%) Social Skills
2 64 (29.09%) Finance
3 39 (17.73%) Law
4 37 (16.82%) Analytical Skills
5 29 (13.18%) Legal
6 19 (8.64%) Banking
7 14 (6.36%) Retail
8 9 (4.09%) Documentation Skills
9 8 (3.64%) International Banking
9 8 (3.64%) Telecoms
10 7 (3.18%) Front Office
11 6 (2.73%) Marketing
12 5 (2.27%) General Ledger
12 5 (2.27%) Investment Banking
12 5 (2.27%) Organisational Skills
12 5 (2.27%) Publishing
13 4 (1.82%) Retail Finance
14 3 (1.36%) Back Office
14 3 (1.36%) Inclusion and Diversity
15 2 (0.91%) Legal Technology
Libraries, Frameworks & Software Standards
1 10 (4.55%) XML
2 7 (3.18%) FIX Protocol
3 6 (2.73%) .NET
4 4 (1.82%) Web Services
5 2 (0.91%) Middleware
Miscellaneous
1 33 (15.00%) Video Conferencing
2 23 (10.45%) Onboarding
3 13 (5.91%) Analytical Mindset
4 11 (5.00%) Driving Licence
5 6 (2.73%) NHS
6 5 (2.27%) Fixed Income
7 4 (1.82%) CCTV
7 4 (1.82%) Legacy Applications
8 3 (1.36%) Data Protection Act
8 3 (1.36%) Product Ownership
8 3 (1.36%) Self-Motivation
9 2 (0.91%) Equities
9 2 (0.91%) iPhone
9 2 (0.91%) Smartphone
9 2 (0.91%) Web Conferencing
10 1 (0.45%) Data Centre
10 1 (0.45%) Foreign Exchange (FX)
10 1 (0.45%) Housing Association
10 1 (0.45%) Management Information System
10 1 (0.45%) Video\Live Streaming
Operating Systems
1 84 (38.18%) Windows
2 20 (9.09%) Windows 10
3 19 (8.64%) Linux
4 13 (5.91%) Windows Server
5 9 (4.09%) Mac OS
6 4 (1.82%) Apple iOS
6 4 (1.82%) Unix
7 1 (0.45%) Android
7 1 (0.45%) Windows Server 2012
Processes & Methodologies
1 61 (27.73%) Problem-Solving
2 60 (27.27%) ITIL
3 42 (19.09%) Continuous Improvement
4 30 (13.64%) Customer Service
5 29 (13.18%) ITSM
6 20 (9.09%) Incident Management
6 20 (9.09%) Runbook
7 18 (8.18%) Data Management
8 15 (6.82%) Process Improvement
9 12 (5.45%) Business Intelligence
9 12 (5.45%) Document Management
9 12 (5.45%) ERP
10 10 (4.55%) Change Management
10 10 (4.55%) Release Management
11 9 (4.09%) Data Analysis
11 9 (4.09%) Inventory Management
11 9 (4.09%) Service Delivery
11 9 (4.09%) Service Management
12 8 (3.64%) CRM
12 8 (3.64%) Data Pipeline
Programming Languages
1 53 (24.09%) SQL
2 19 (8.64%) PowerShell
3 8 (3.64%) PL/SQL
4 6 (2.73%) VB.NET
5 5 (2.27%) C++
6 4 (1.82%) C#
6 4 (1.82%) Delphi
6 4 (1.82%) Pascal
6 4 (1.82%) PHP
6 4 (1.82%) Python
7 2 (0.91%) Java
7 2 (0.91%) Tcl
7 2 (0.91%) T-SQL
8 1 (0.45%) JavaScript
Qualifications
1 14 (6.36%) Degree
2 9 (4.09%) A+ Certification
3 6 (2.73%) MBCS
4 3 (1.36%) Computer Science Degree
5 1 (0.45%) CCNA
5 1 (0.45%) Cisco Certification
5 1 (0.45%) MCSA
5 1 (0.45%) MCSE
5 1 (0.45%) Microsoft Certification
Quality Assurance & Compliance
1 10 (4.55%) ISO/IEC 27001
2 7 (3.18%) SLA
3 4 (1.82%) Cyber Essentials
3 4 (1.82%) GDPR
System Software
1 45 (20.45%) Active Directory
2 2 (0.91%) Virtual Desktop
3 1 (0.45%) BitLocker
3 1 (0.45%) VMware Infrastructure
Systems Management
1 21 (9.55%) Microsoft Intune
2 8 (3.64%) SCCM
3 2 (0.91%) Jamf Pro
4 1 (0.45%) Cisco CUCM
4 1 (0.45%) FortiGate
Vendors
1 83 (37.73%) Microsoft
2 19 (8.64%) ServiceNow
3 14 (6.36%) Oracle
4 13 (5.91%) Apple
5 12 (5.45%) IBM
6 10 (4.55%) IBM Sterling
7 8 (3.64%) iManage
8 6 (2.73%) Polycom
9 5 (2.27%) FIS
9 5 (2.27%) SunGard
10 4 (1.82%) Cisco
10 4 (1.82%) ICL
10 4 (1.82%) Retek
11 2 (0.91%) Citrix
11 2 (0.91%) Google
11 2 (0.91%) HP
11 2 (0.91%) Salesforce
11 2 (0.91%) Sybase
11 2 (0.91%) TIBCO
11 2 (0.91%) Yardi