Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £44,615 per year, according to job vacancies posted during the 6 months leading to 15 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Sep 2026
Same period 2025 Same period 2024
Rank 226 164 204
Rank change year-on-year -62 +40 -36
Permanent jobs requiring a Support Analyst 230 261 313
As % of all permanent jobs in London 0.93% 2.20% 1.65%
As % of the Job Titles category 1.00% 2.42% 1.73%
Number of salaries quoted 197 206 245
10th Percentile £30,750 £30,625 £29,350
25th Percentile £36,750 £36,250 £35,000
Median annual salary (50th Percentile) £44,615 £45,000 £45,000
Median % change year-on-year -0.86% - +5.88%
75th Percentile £53,750 £57,500 £67,500
90th Percentile £77,500 £74,375 £85,000
England median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -1.41%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,984 10,794 18,142
% of permanent jobs with a recognized job title 92.82% 91.13% 95.45%
Number of salaries quoted 15,890 7,022 11,577
10th Percentile £40,000 £37,500 £40,000
25th Percentile £55,000 £52,500 £52,500
Median annual salary (50th Percentile) £75,000 £72,500 £72,500
Median % change year-on-year +3.45% - -0.68%
75th Percentile £99,500 £96,250 £95,000
90th Percentile £100,000 £120,000 £119,071
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 15 September 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 15 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -12 63 £42,500 -5.56% 9
South London +9 10 £65,000 +73.33% 1
West London -23 8 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 15 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 84 (36.52%) Windows
2 79 (34.35%) Microsoft
3 71 (30.87%) ITIL
4 70 (30.43%) Microsoft 365
5 62 (26.96%) Problem-Solving
6 57 (24.78%) Continuous Improvement
7 52 (22.61%) Active Directory
8 43 (18.70%) ITSM
9 41 (17.83%) SQL
10 38 (16.52%) Customer Service
11 37 (16.09%) Microsoft Office
12 34 (14.78%) Linux
13 33 (14.35%) SharePoint
14 32 (13.91%) Entra ID
15 29 (12.61%) Azure
15 29 (12.61%) ServiceNow
16 28 (12.17%) Microsoft Exchange
16 28 (12.17%) PowerShell
16 28 (12.17%) Windows 10
17 22 (9.57%) Microsoft Intune
17 22 (9.57%) Unified Communications
18 21 (9.13%) Incident Management
19 20 (8.70%) FIX Protocol
20 19 (8.26%) DNS
20 19 (8.26%) Inventory Management
20 19 (8.26%) Oracle
20 19 (8.26%) Service Delivery
21 18 (7.83%) Service Management
21 18 (7.83%) TCP/IP
22 17 (7.39%) Microsoft Excel

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (14.35%) SharePoint
2 28 (12.17%) Microsoft Exchange
3 8 (3.48%) Confluence
4 7 (3.04%) Skype for Business
5 1 (0.43%) Blackberry Enterprise Server
5 1 (0.43%) IIS
5 1 (0.43%) Tomcat
Applications
1 37 (16.09%) Microsoft Office
2 17 (7.39%) Microsoft Excel
3 13 (5.65%) Microsoft PowerPoint
Business Applications
1 14 (6.09%) Oracle Retail
2 7 (3.04%) Fidessa
3 4 (1.74%) Oracle Applications
3 4 (1.74%) Oracle Assets
3 4 (1.74%) Oracle EBS
3 4 (1.74%) Oracle EBS R12
3 4 (1.74%) Oracle Financials
3 4 (1.74%) Oracle Procure-to-Pay
3 4 (1.74%) Oracle Receivables
4 3 (1.30%) NEC Housing
5 2 (0.87%) Dynamics NAV
6 1 (0.43%) Dynamics CRM
Cloud Services
1 70 (30.43%) Microsoft 365
2 32 (13.91%) Entra ID
3 29 (12.61%) Azure
4 17 (7.39%) OneDrive
5 15 (6.52%) SaaS
6 12 (5.22%) Power Platform
7 9 (3.91%) Dynamics 365
8 8 (3.48%) Microsoft Copilot
9 7 (3.04%) Power Automate
10 6 (2.61%) Slack
11 5 (2.17%) PowerApps
12 3 (1.30%) Google Workspace
12 3 (1.30%) Mimecast
13 2 (0.87%) Anthropic Claude
13 2 (0.87%) Azure DevOps
13 2 (0.87%) ChatGPT
13 2 (0.87%) Datadog
13 2 (0.87%) Google Docs
13 2 (0.87%) Google Sheets
14 1 (0.43%) dbt
Communications & Networking
1 22 (9.57%) Unified Communications
2 19 (8.26%) DNS
3 18 (7.83%) TCP/IP
4 16 (6.96%) DHCP
5 11 (4.78%) VPN
6 9 (3.91%) Firewall
6 9 (3.91%) FIX Connectivity
6 9 (3.91%) WebEx
7 7 (3.04%) Skype
8 4 (1.74%) LAN
8 4 (1.74%) WAN
9 3 (1.30%) Cisco IOS
9 3 (1.30%) Wi-Fi
9 3 (1.30%) WinSCP
10 2 (0.87%) VLAN
11 1 (0.43%) Cisco IPT
11 1 (0.43%) IP Telephony
11 1 (0.43%) NAS
11 1 (0.43%) SAN
11 1 (0.43%) Wireless
Database & Business Intelligence
1 16 (6.96%) SQL Server
2 5 (2.17%) Relational Database
3 4 (1.74%) Oracle Reports
4 3 (1.30%) SQL Server Integration Services
4 3 (1.30%) SQL Server Reporting Services
5 1 (0.43%) Data Warehouse
5 1 (0.43%) Metabase
5 1 (0.43%) PostgreSQL
5 1 (0.43%) Power BI
5 1 (0.43%) SQL Server Analysis Services
Development Applications
1 14 (6.09%) JIRA
2 4 (1.74%) Eclipse
2 4 (1.74%) Oracle Forms
2 4 (1.74%) Toad
3 2 (0.87%) Git
4 1 (0.43%) Visual Studio
General
1 99 (43.04%) Social Skills
2 64 (27.83%) Finance
3 50 (21.74%) Law
4 37 (16.09%) Analytical Skills
5 32 (13.91%) Banking
6 27 (11.74%) Legal
7 16 (6.96%) Retail
8 11 (4.78%) Front Office
9 9 (3.91%) Investment Banking
10 7 (3.04%) International Banking
10 7 (3.04%) Organisational Skills
11 6 (2.61%) Documentation Skills
12 5 (2.17%) General Ledger
12 5 (2.17%) Telecoms
13 4 (1.74%) Retail Finance
14 3 (1.30%) Back Office
14 3 (1.30%) Legal Technology
15 2 (0.87%) Automotive
15 2 (0.87%) Manufacturing
15 2 (0.87%) Publishing
Libraries, Frameworks & Software Standards
1 20 (8.70%) FIX Protocol
2 11 (4.78%) XML
3 1 (0.43%) .NET
3 1 (0.43%) JSON
Miscellaneous
1 30 (13.04%) Video Conferencing
2 25 (10.87%) Onboarding
3 12 (5.22%) Driving Licence
4 9 (3.91%) Fixed Income
5 7 (3.04%) Analytical Mindset
6 6 (2.61%) Equities
6 6 (2.61%) Hedge funds
6 6 (2.61%) Linux Command Line
6 6 (2.61%) NHS
7 5 (2.17%) Eurex
7 5 (2.17%) Product Ownership
8 4 (1.74%) Self-Motivation
9 2 (0.87%) FMCG
9 2 (0.87%) Housing Association
9 2 (0.87%) iPhone
9 2 (0.87%) Smartphone
9 2 (0.87%) Web Conferencing
10 1 (0.43%) Blackberry
10 1 (0.43%) Market Risk
10 1 (0.43%) Podcast
Operating Systems
1 84 (36.52%) Windows
2 34 (14.78%) Linux
3 28 (12.17%) Windows 10
4 15 (6.52%) Unix
5 13 (5.65%) Windows Server
6 7 (3.04%) Mac OS
7 6 (2.61%) CentOS
7 6 (2.61%) Rocky
7 6 (2.61%) Ubuntu
8 5 (2.17%) Solaris
9 4 (1.74%) Apple iOS
10 1 (0.43%) Android
Processes & Methodologies
1 71 (30.87%) ITIL
2 62 (26.96%) Problem-Solving
3 57 (24.78%) Continuous Improvement
4 43 (18.70%) ITSM
5 38 (16.52%) Customer Service
6 21 (9.13%) Incident Management
7 19 (8.26%) Inventory Management
7 19 (8.26%) Service Delivery
8 18 (7.83%) Service Management
9 16 (6.96%) AI
9 16 (6.96%) User Experience
10 14 (6.09%) Business Analysis
10 14 (6.09%) Change Management
10 14 (6.09%) Runbook
11 13 (5.65%) Process Improvement
11 13 (5.65%) Project Delivery
11 13 (5.65%) Release Management
11 13 (5.65%) Stakeholder Management
12 11 (4.78%) Break/Fix
12 11 (4.78%) Trend Analysis
Programming Languages
1 41 (17.83%) SQL
2 28 (12.17%) PowerShell
3 14 (6.09%) Python
4 11 (4.78%) Bash
5 9 (3.91%) C++
6 6 (2.61%) JavaScript
7 5 (2.17%) Perl
7 5 (2.17%) Ruby
8 4 (1.74%) PL/SQL
9 3 (1.30%) Java
10 2 (0.87%) Tcl
10 2 (0.87%) T-SQL
11 1 (0.43%) PHP
11 1 (0.43%) R
11 1 (0.43%) VB.NET
Qualifications
1 13 (5.65%) A+ Certification
2 12 (5.22%) Degree
3 7 (3.04%) Network+ Certification
4 6 (2.61%) MBCS
4 6 (2.61%) Microsoft Certification
5 3 (1.30%) BPSS Clearance
5 3 (1.30%) DBS Check
6 2 (0.87%) Computer Science Degree
7 1 (0.43%) CCNA
7 1 (0.43%) Cisco Certification
7 1 (0.43%) MCSA
7 1 (0.43%) MCSE
Quality Assurance & Compliance
1 12 (5.22%) ISO/IEC 27001
2 5 (2.17%) GDPR
3 4 (1.74%) Cyber Essentials
3 4 (1.74%) SLA
4 2 (0.87%) QA
System Software
1 52 (22.61%) Active Directory
2 2 (0.87%) VMware Infrastructure
Systems Management
1 22 (9.57%) Microsoft Intune
2 7 (3.04%) SCCM
3 5 (2.17%) Jamf Pro
4 1 (0.43%) Cisco CUCM
4 1 (0.43%) FortiGate
Vendors
1 79 (34.35%) Microsoft
2 29 (12.61%) ServiceNow
3 19 (8.26%) Oracle
4 13 (5.65%) Apple
5 12 (5.22%) IBM
6 10 (4.35%) IBM Sterling
7 9 (3.91%) FIS
7 9 (3.91%) SunGard
8 7 (3.04%) iManage
8 7 (3.04%) Polycom
9 6 (2.61%) Atlassian
9 6 (2.61%) ICL
9 6 (2.61%) Red Hat
10 5 (2.17%) Bloomberg
10 5 (2.17%) CQG
10 5 (2.17%) ION Trading
10 5 (2.17%) Patsystems
10 5 (2.17%) Reuters
10 5 (2.17%) Trayport
11 4 (1.74%) Retek