Period
to 21 March 2019

The median annual salary for a Support Analyst was £38,000 in advertised job vacancies in London during the 6 months to 21 March 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
21 Mar 2019
Same period 2018 Same period 2017
Rank 121 153 134
Rank change year-on-year +32 -19 -37
Permanent jobs requiring a Support Analyst 1,648 1,594 1,733
As % of all permanent IT jobs advertised in London 2.69% 2.30% 2.53%
As % of the Job Titles category 2.82% 2.40% 2.63%
Number of salaries quoted 1,430 1,422 1,530
London median annual salary £38,000 £37,500 £36,000
Median salary % change year-on-year +1.33% +4.17% -7.69%
10th Percentile £25,622 £25,000 £25,000
90th Percentile £67,500 £63,750 £61,250
England median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% -6.68%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 58,419 66,328 65,831
% of permanent IT jobs with a recognized job title 95.30% 95.57% 96.05%
Number of salaries quoted 47,826 55,238 55,787
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £34,500 £33,750 £32,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £51,700 £50,000 £47,500
% change year-on-year +3.40% +5.26% -

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 21 March 2019.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 21 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +56 482 £41,750 +4.38% 43
West London +22 87 £30,000 -2.44% 11
South London +34 69 £27,500 - 3
East London +12 22 £41,000 +51.85% 6
North London +13 3 £40,000 +100.00% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 March 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 813 (49.33%) Windows
2 624 (37.86%) SQL
3 553 (33.56%) Finance
4 456 (27.67%) Microsoft
5 450 (27.31%) Active Directory
6 421 (25.55%) ITIL
7 311 (18.87%) Microsoft Office
8 281 (17.05%) Windows Server
9 269 (16.32%) Office 365
10 264 (16.02%) Problem-Solving
11 255 (15.47%) Linux
12 236 (14.32%) Windows 7
13 231 (14.02%) SQL Server
14 218 (13.23%) Windows 10
15 203 (12.32%) Banking
16 193 (11.71%) Unix
17 190 (11.53%) Oracle
18 168 (10.19%) Analytical Skills
19 156 (9.47%) .NET
20 150 (9.10%) VMware
21 139 (8.43%) PowerShell
22 137 (8.31%) Front Office
23 133 (8.07%) SharePoint
24 128 (7.77%) SLA
25 125 (7.58%) Citrix
26 122 (7.40%) Java
27 119 (7.22%) C#
27 119 (7.22%) Windows Server 2008
28 114 (6.92%) Degree
29 113 (6.86%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 133 (8.07%) SharePoint
2 100 (6.07%) MS Exchange
3 59 (3.58%) IIS
4 32 (1.94%) WebSphere
5 28 (1.70%) Confluence
6 24 (1.46%) Tomcat
7 23 (1.40%) Exchange Server 2010
7 23 (1.40%) JBoss
8 22 (1.33%) BizTalk Server
9 21 (1.27%) IBM Notes
10 20 (1.21%) Skype for Business
11 16 (0.97%) Exchange Server 2013
12 12 (0.73%) CMS
13 10 (0.61%) Elasticsearch
14 7 (0.42%) SharePoint 2013
15 5 (0.30%) GlassFish
15 5 (0.30%) SharePoint 2010
16 4 (0.24%) WebLogic
17 3 (0.18%) Blackberry Enterprise Server
17 3 (0.18%) Exchange Server 2007
Applications
1 311 (18.87%) Microsoft Office
2 94 (5.70%) Microsoft Excel
3 32 (1.94%) Microsoft PowerPoint
4 21 (1.27%) MS Visio
5 4 (0.24%) Microsoft Project
6 3 (0.18%) AutoCAD
7 2 (0.12%) Adobe Creative Suite
8 1 (0.061%) Chatbot
8 1 (0.061%) CINEMA 4D
8 1 (0.061%) Photoshop
8 1 (0.061%) Revit
Business Applications
1 46 (2.79%) Dynamics CRM
2 31 (1.88%) Dynamics AX
3 19 (1.15%) thinkFolio
4 14 (0.85%) LatentZero
5 13 (0.79%) HFM
5 13 (0.79%) Oracle EBS
6 12 (0.73%) Oracle General Ledger
7 8 (0.49%) LongView
8 7 (0.42%) Markit EDM
9 5 (0.30%) Salesforce.com CRM
10 4 (0.24%) Eloqua
10 4 (0.24%) Salerio
10 4 (0.24%) SAP CO
10 4 (0.24%) SAP FI
10 4 (0.24%) SAP FI/CO
10 4 (0.24%) SystmOne
11 3 (0.18%) NetSuite
11 3 (0.18%) OpenLink RightAngle
11 3 (0.18%) SAP Oil and Gas
11 3 (0.18%) Temenos T24
Cloud Services
1 269 (16.32%) Office 365
2 88 (5.34%) Microsoft Azure
3 49 (2.97%) Amazon AWS
4 36 (2.18%) SaaS
5 16 (0.97%) Azure Active Directory
5 16 (0.97%) G Suite
6 11 (0.67%) Dynamics 365
7 10 (0.61%) Amazon CloudWatch
7 10 (0.61%) AWS CloudFormation
8 9 (0.55%) Adobe Creative Cloud
9 8 (0.49%) GitHub
10 5 (0.30%) Cloud Computing
11 4 (0.24%) Mimecast
11 4 (0.24%) Salesforce Sales Cloud
12 3 (0.18%) Google Analytics
12 3 (0.18%) Google Drive
13 2 (0.12%) IaaS
13 2 (0.12%) OpenDNS
13 2 (0.12%) Oracle Service Cloud
13 2 (0.12%) Slack
Communications & Networking
1 113 (6.86%) TCP/IP
2 105 (6.37%) DHCP
3 101 (6.13%) DNS
4 95 (5.76%) LAN
5 85 (5.16%) Firewall
6 84 (5.10%) WAN
7 50 (3.03%) VPN
8 43 (2.61%) VoIP
9 27 (1.64%) SAN
10 26 (1.58%) Wireless
11 25 (1.52%) Internet
12 24 (1.46%) Network Security
13 18 (1.09%) Skype
14 16 (0.97%) IP Telephony
15 15 (0.91%) VLAN
16 12 (0.73%) NAS
16 12 (0.73%) Remote Desktop
17 10 (0.61%) Cisco ASA
18 9 (0.55%) Unified Communications
18 9 (0.55%) Wi-Fi
Database & Business Intelligence
1 231 (14.02%) SQL Server
2 84 (5.10%) SQL Server Reporting Services
3 68 (4.13%) SQL Server Integration Services
4 53 (3.22%) Relational Database
5 38 (2.31%) RDBMS
6 37 (2.25%) Data Warehouse
7 29 (1.76%) Oracle Database
7 29 (1.76%) SQL Server 2008
8 18 (1.09%) Power BI
8 18 (1.09%) SQL Server 2016
9 14 (0.85%) SQL Server 2012
10 13 (0.79%) Oracle Smart View
11 12 (0.73%) BusinessObjects
12 11 (0.67%) KDB
12 11 (0.67%) SQL Server 2005
13 9 (0.55%) Oracle Database 11g
14 8 (0.49%) Hadoop
14 8 (0.49%) Oracle Database 12c
14 8 (0.49%) RavenDB
15 7 (0.42%) NoSQL
Development Applications
1 38 (2.31%) Eclipse
2 37 (2.25%) JIRA
3 31 (1.88%) Git (software)
4 29 (1.76%) Subversion
5 17 (1.03%) WinDbg
6 15 (0.91%) FrontPage
7 14 (0.85%) Oracle Forms
7 14 (0.85%) Visual Studio
8 12 (0.73%) Hudson
9 7 (0.42%) GitLab
10 6 (0.36%) Jenkins
10 6 (0.36%) Maven
11 5 (0.30%) SQL Server Management Studio (SSMS)
12 4 (0.24%) Visual Studio Team System
13 3 (0.18%) Ant
13 3 (0.18%) Artifactory
13 3 (0.18%) IntelliJ
13 3 (0.18%) JUnit
13 3 (0.18%) SoapUI
13 3 (0.18%) Toad
General
1 553 (33.56%) Finance
2 203 (12.32%) Banking
3 137 (8.31%) Front Office
4 91 (5.52%) Back Office
5 71 (4.31%) Law
6 63 (3.82%) Legal
7 55 (3.34%) Retail
8 46 (2.79%) Investment Banking
9 36 (2.18%) Marketing
10 34 (2.06%) Advertising
11 25 (1.52%) Financial Institution
12 15 (0.91%) Billing
12 15 (0.91%) Games
13 11 (0.67%) Telecoms
14 7 (0.42%) Manufacturing
15 5 (0.30%) French Language
16 4 (0.24%) General Ledger
16 4 (0.24%) Local Government
17 3 (0.18%) Private Banking
17 3 (0.18%) Retail Banking
Libraries, Frameworks & Software Standards
1 156 (9.47%) .NET
2 81 (4.92%) HTML
3 76 (4.61%) FIX Protocol
4 45 (2.73%) CSS
5 43 (2.61%) jQuery
6 38 (2.31%) WebSphere MQ
7 37 (2.25%) ASP.NET
8 32 (1.94%) Ajax
9 30 (1.82%) Web Services
10 25 (1.52%) JSON
11 24 (1.46%) DHTML
11 24 (1.46%) JSP
11 24 (1.46%) JSTL
11 24 (1.46%) Servlets
12 22 (1.33%) XML
13 18 (1.09%) JMS
14 17 (1.03%) .NET Framework
15 16 (0.97%) Spring
16 15 (0.91%) Hibernate
17 12 (0.73%) iBATIS
Miscellaneous
1 168 (10.19%) Analytical Skills
2 80 (4.85%) Fintech
3 73 (4.43%) Equities
4 61 (3.70%) Foreign Exchange (FX)
5 58 (3.52%) Video Conferencing
6 57 (3.46%) Hedge funds
7 53 (3.22%) Fixed Income
8 52 (3.16%) Self-Motivation
9 49 (2.97%) Derivative
10 44 (2.67%) Blackberry
10 44 (2.67%) iPhone
11 41 (2.49%) Enterprise Software
11 41 (2.49%) Management Information System
12 35 (2.12%) iPad
13 22 (1.33%) Reinsurance
14 20 (1.21%) Data Centre
14 20 (1.21%) Equity Derivative
14 20 (1.21%) Handset
14 20 (1.21%) Smartphone
15 19 (1.15%) SWIFT
Operating Systems
1 813 (49.33%) Windows
2 281 (17.05%) Windows Server
3 255 (15.47%) Linux
4 236 (14.32%) Windows 7
5 218 (13.23%) Windows 10
6 193 (11.71%) Unix
7 119 (7.22%) Windows Server 2008
8 104 (6.31%) Windows Server 2012
9 61 (3.70%) Android
10 58 (3.52%) Red Hat Enterprise Linux
11 54 (3.28%) Apple iOS
12 37 (2.25%) Mac OS
13 34 (2.06%) Mac OS X
14 31 (1.88%) Windows Server 2003
15 26 (1.58%) Windows 8
16 20 (1.21%) CentOS
17 15 (0.91%) SUSE
17 15 (0.91%) Ubuntu
18 14 (0.85%) Solaris
19 13 (0.79%) Windows XP
Processes & Methodologies
1 421 (25.55%) ITIL
2 264 (16.02%) Problem-Solving
3 101 (6.13%) CRM
4 92 (5.58%) Agile Software Development
5 85 (5.16%) Incident Management
6 82 (4.98%) Asset Management
7 73 (4.43%) Problem Management
8 66 (4.00%) Change Management
9 65 (3.94%) Investment Management
10 60 (3.64%) Computer Science
11 58 (3.52%) Root Cause Analysis
12 54 (3.28%) Business Intelligence
12 54 (3.28%) Service Management
12 54 (3.28%) Time Management
13 52 (3.16%) SDLC
14 51 (3.09%) Service Delivery
15 49 (2.97%) Continuous Improvement
16 47 (2.85%) ETL
17 45 (2.73%) ERP
18 44 (2.67%) Process Improvement
Programming Languages
1 624 (37.86%) SQL
2 139 (8.43%) PowerShell
3 122 (7.40%) Java
4 119 (7.22%) C#
5 98 (5.95%) Python
6 75 (4.55%) Perl
7 66 (4.00%) JavaScript
8 64 (3.88%) Shell Script
9 57 (3.46%) Bash Shell
10 52 (3.16%) T-SQL
11 45 (2.73%) PL/SQL
12 37 (2.25%) VB.NET
13 33 (2.00%) C++
14 32 (1.94%) C
15 26 (1.58%) Ruby
16 20 (1.21%) VBScript
17 15 (0.91%) Korn
18 14 (0.85%) PHP
19 13 (0.79%) Bourne shell
20 10 (0.61%) Groovy
Qualifications
1 114 (6.92%) Degree
2 46 (2.79%) Microsoft Certification
3 36 (2.18%) ITIL Certification
4 21 (1.27%) MCSE
5 20 (1.21%) MCP
6 19 (1.15%) Computer Science Degree
7 17 (1.03%) ITIL Foundation Certificate
8 16 (0.97%) Security Cleared
9 13 (0.79%) A+ Certification
10 12 (0.73%) Cisco Certification
11 11 (0.67%) CCNA
11 11 (0.67%) SC Cleared
12 10 (0.61%) AWS Certification
13 9 (0.55%) Network+ Certification
14 8 (0.49%) MCSA
15 5 (0.30%) VMware Certified Professional (VCP)
16 4 (0.24%) MCDST
17 3 (0.18%) CompTIA Security+
18 2 (0.12%) ACMT
18 2 (0.12%) DBS Check
Quality Assurance & Compliance
1 128 (7.77%) SLA
2 26 (1.58%) QA
3 15 (0.91%) Data Quality
4 7 (0.42%) GDPR
5 6 (0.36%) ISO/IEC 27001
6 5 (0.30%) PMO
7 3 (0.18%) PCI DSS
7 3 (0.18%) SEPA
8 2 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.061%) ISO 9001
9 1 (0.061%) P3O
System Software
1 450 (27.31%) Active Directory
2 98 (5.95%) VMware Infrastructure
3 36 (2.18%) XenApp
4 30 (1.82%) Hyper-V
5 20 (1.21%) Virtual Desktop
6 18 (1.09%) vSphere
7 14 (0.85%) Docker
7 14 (0.85%) VMware ESXi
8 13 (0.79%) Virtual Servers
9 9 (0.55%) Virtual Machines
10 8 (0.49%) VMware Workstation
11 6 (0.36%) Terminal Server
12 4 (0.24%) Firmware
12 4 (0.24%) XenDesktop
13 3 (0.18%) Microsoft Virtual Server
13 3 (0.18%) Terminal Services
14 2 (0.12%) Gluster
14 2 (0.12%) VMware Server
14 2 (0.12%) Xen
15 1 (0.061%) BitLocker
Systems Management
1 77 (4.67%) SCCM
2 31 (1.88%) Control-M
3 30 (1.82%) Puppet
4 23 (1.40%) Opscode Chef
5 21 (1.27%) Ansible
6 17 (1.03%) Perfmon
7 14 (0.85%) Jamf Pro
8 12 (0.73%) AirWatch
9 11 (0.67%) Kubernetes
10 10 (0.61%) Terraform
11 9 (0.55%) Nagios
12 8 (0.49%) Symantec Endpoint Protection
12 8 (0.49%) XenMobile
13 7 (0.42%) Backup Exec
13 7 (0.42%) Cisco CUCM
14 6 (0.36%) Automic
15 5 (0.30%) BMC PATROL
16 4 (0.24%) logstash
16 4 (0.24%) WSUS
17 3 (0.18%) Salt
Vendors
1 456 (27.67%) Microsoft
2 190 (11.53%) Oracle
3 150 (9.10%) VMware
4 125 (7.58%) Citrix
5 88 (5.34%) Cisco
6 80 (4.85%) Apple
7 63 (3.82%) Red Hat
8 60 (3.64%) Bloomberg
9 55 (3.34%) ServiceNow
10 50 (3.03%) Reuters
11 35 (2.12%) Sybase
12 32 (1.94%) Salesforce.com
13 31 (1.88%) Tableau
14 27 (1.64%) HP
15 24 (1.46%) Adobe
15 24 (1.46%) SAP
16 23 (1.40%) Charles River
16 23 (1.40%) iManage
17 21 (1.27%) Lotus
18 19 (1.15%) IBM