Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,750 per year, according to job vacancies posted during the 6 months leading to 4 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Jul 2026
Same period 2025 Same period 2024
Rank 229 167 188
Rank change year-on-year -62 +21 +22
Permanent jobs requiring a Support Analyst 205 261 415
As % of all permanent jobs in London 0.94% 2.10% 1.73%
As % of the Job Titles category 1.01% 2.30% 1.83%
Number of salaries quoted 162 213 353
10th Percentile £26,850 £31,500 £30,000
25th Percentile £35,000 £40,000 £35,000
Median annual salary (50th Percentile) £41,750 £47,500 £45,000
Median % change year-on-year -12.11% +5.56% +10.57%
75th Percentile £52,500 £58,750 £65,000
90th Percentile £67,500 £73,750 £85,000
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 20,330 11,364 22,695
% of permanent jobs with a recognized job title 92.76% 91.46% 94.42%
Number of salaries quoted 14,008 7,289 16,801
10th Percentile £40,000 £40,000 £37,500
25th Percentile £55,000 £55,000 £50,000
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £98,750 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £57,500 £57,000 £52,500
% change year-on-year +0.88% +8.57% -12.50%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 4 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 4 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 80 £42,500 -5.56% 10
South London +28 10 £65,000 +116.67% 3
West London -24 10 £26,000 -16.80% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 4 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 80 (39.02%) Microsoft
2 76 (37.07%) Windows
3 63 (30.73%) Microsoft 365
4 58 (28.29%) ITIL
5 57 (27.80%) Problem-Solving
6 53 (25.85%) SQL
7 40 (19.51%) Active Directory
8 38 (18.54%) Continuous Improvement
9 36 (17.56%) Microsoft Office
10 35 (17.07%) Azure
11 28 (13.66%) Customer Service
12 25 (12.20%) ITSM
13 23 (11.22%) SQL Server
14 22 (10.73%) Power Platform
15 21 (10.24%) Microsoft Exchange
16 20 (9.76%) Microsoft Excel
16 20 (9.76%) Runbook
17 19 (9.27%) Incident Management
17 19 (9.27%) Windows 10
18 18 (8.78%) Data Management
18 18 (8.78%) Microsoft Intune
18 18 (8.78%) PowerShell
19 17 (8.29%) Entra ID
19 17 (8.29%) ServiceNow
19 17 (8.29%) SharePoint
19 17 (8.29%) Unified Communications
20 15 (7.32%) Linux
21 14 (6.83%) Degree
21 14 (6.83%) Microsoft PowerPoint
21 14 (6.83%) Oracle

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (10.24%) Microsoft Exchange
2 17 (8.29%) SharePoint
3 6 (2.93%) Skype for Business
4 2 (0.98%) Confluence
Applications
1 36 (17.56%) Microsoft Office
2 20 (9.76%) Microsoft Excel
3 14 (6.83%) Microsoft PowerPoint
Business Applications
1 14 (6.83%) Oracle Retail
2 6 (2.93%) Endur
3 4 (1.95%) Oracle Applications
3 4 (1.95%) Oracle Assets
3 4 (1.95%) Oracle EBS
3 4 (1.95%) Oracle EBS R12
3 4 (1.95%) Oracle Financials
3 4 (1.95%) Oracle Procure-to-Pay
3 4 (1.95%) Oracle Receivables
4 3 (1.46%) Unit4 Business World
5 2 (0.98%) Fidessa
6 1 (0.49%) Alphatax
6 1 (0.49%) Dynamics AX
6 1 (0.49%) Dynamics CRM
6 1 (0.49%) Elite 3E
6 1 (0.49%) NEC Housing
Cloud Services
1 63 (30.73%) Microsoft 365
2 35 (17.07%) Azure
3 22 (10.73%) Power Platform
4 17 (8.29%) Entra ID
5 13 (6.34%) OneDrive
5 13 (6.34%) Power Automate
6 8 (3.90%) dbt
6 8 (3.90%) Microsoft Copilot
6 8 (3.90%) SaaS
7 6 (2.93%) AWS
8 5 (2.44%) ClickUp
8 5 (2.44%) Dynamics 365
8 5 (2.44%) PowerApps
9 3 (1.46%) Boomi
9 3 (1.46%) Datadog
9 3 (1.46%) iPaaS
9 3 (1.46%) Workato
10 2 (0.98%) Google Docs
10 2 (0.98%) Google Sheets
10 2 (0.98%) Google Workspace
Communications & Networking
1 17 (8.29%) Unified Communications
2 11 (5.37%) WebEx
3 9 (4.39%) VPN
4 8 (3.90%) DNS
5 7 (3.41%) TCP/IP
6 6 (2.93%) DHCP
6 6 (2.93%) Skype
7 5 (2.44%) WinSCP
8 4 (1.95%) Wi-Fi
9 3 (1.46%) Firewall
9 3 (1.46%) VLAN
10 2 (0.98%) Cisco IOS
11 1 (0.49%) Broadband
11 1 (0.49%) Cisco IPT
11 1 (0.49%) IP Telephony
11 1 (0.49%) LAN
11 1 (0.49%) Remote Desktop
11 1 (0.49%) Softphone
11 1 (0.49%) WAN
11 1 (0.49%) Wireless
Database & Business Intelligence
1 23 (11.22%) SQL Server
2 12 (5.85%) Power BI
3 10 (4.88%) Metabase
4 9 (4.39%) Relational Database
5 8 (3.90%) Data Warehouse
5 8 (3.90%) SQL Server Integration Services
6 6 (2.93%) SQL Server Reporting Services
7 4 (1.95%) Db2
7 4 (1.95%) Oracle Reports
7 4 (1.95%) PostgreSQL
8 2 (0.98%) Azure SQL Database
9 1 (0.49%) SQL Server Analysis Services
Development Applications
1 10 (4.88%) Visual Studio
2 8 (3.90%) JIRA
3 4 (1.95%) Eclipse
3 4 (1.95%) Git
3 4 (1.95%) Oracle Forms
3 4 (1.95%) Toad
4 2 (0.98%) Rational Rhapsody
General
1 96 (46.83%) Social Skills
2 62 (30.24%) Finance
3 38 (18.54%) Law
4 32 (15.61%) Analytical Skills
5 27 (13.17%) Legal
6 18 (8.78%) Banking
7 14 (6.83%) Retail
8 8 (3.90%) Documentation Skills
8 8 (3.90%) International Banking
8 8 (3.90%) Telecoms
9 6 (2.93%) Front Office
9 6 (2.93%) Marketing
10 5 (2.44%) General Ledger
10 5 (2.44%) Publishing
11 4 (1.95%) Investment Banking
11 4 (1.95%) Organisational Skills
11 4 (1.95%) Retail Finance
12 3 (1.46%) Back Office
12 3 (1.46%) Inclusion and Diversity
13 2 (0.98%) Legal Technology
Libraries, Frameworks & Software Standards
1 10 (4.88%) XML
2 6 (2.93%) .NET
2 6 (2.93%) FIX Protocol
3 4 (1.95%) Web Services
4 2 (0.98%) Middleware
Miscellaneous
1 33 (16.10%) Video Conferencing
2 23 (11.22%) Onboarding
3 12 (5.85%) Analytical Mindset
4 10 (4.88%) Driving Licence
5 4 (1.95%) CCTV
5 4 (1.95%) Fixed Income
5 4 (1.95%) Legacy Applications
6 3 (1.46%) Data Protection Act
6 3 (1.46%) NHS
7 2 (0.98%) Equities
7 2 (0.98%) Product Ownership
7 2 (0.98%) Self-Motivation
7 2 (0.98%) Smartphone
7 2 (0.98%) Web Conferencing
8 1 (0.49%) Client/Server
8 1 (0.49%) Data Centre
8 1 (0.49%) Foreign Exchange (FX)
8 1 (0.49%) Housing Association
8 1 (0.49%) Management Information System
8 1 (0.49%) Video\Live Streaming
Operating Systems
1 76 (37.07%) Windows
2 19 (9.27%) Windows 10
3 15 (7.32%) Linux
4 11 (5.37%) Windows Server
5 9 (4.39%) Mac OS
6 4 (1.95%) Unix
7 3 (1.46%) Apple iOS
8 1 (0.49%) Android
8 1 (0.49%) Windows Server 2012
Processes & Methodologies
1 58 (28.29%) ITIL
2 57 (27.80%) Problem-Solving
3 38 (18.54%) Continuous Improvement
4 28 (13.66%) Customer Service
5 25 (12.20%) ITSM
6 20 (9.76%) Runbook
7 19 (9.27%) Incident Management
8 18 (8.78%) Data Management
9 14 (6.83%) Process Improvement
10 12 (5.85%) Business Intelligence
10 12 (5.85%) Document Management
11 11 (5.37%) ERP
12 10 (4.88%) Change Management
13 9 (4.39%) Release Management
14 8 (3.90%) CRM
14 8 (3.90%) Data Analysis
14 8 (3.90%) Data Transformation
14 8 (3.90%) DevOps
14 8 (3.90%) Facilities Management
14 8 (3.90%) Service Delivery
Programming Languages
1 53 (25.85%) SQL
2 18 (8.78%) PowerShell
3 8 (3.90%) PL/SQL
4 6 (2.93%) VB.NET
5 4 (1.95%) C#
5 4 (1.95%) C++
5 4 (1.95%) Delphi
5 4 (1.95%) Pascal
5 4 (1.95%) PHP
5 4 (1.95%) Python
6 2 (0.98%) Java
6 2 (0.98%) Tcl
6 2 (0.98%) T-SQL
7 1 (0.49%) JavaScript
Qualifications
1 14 (6.83%) Degree
2 9 (4.39%) A+ Certification
3 6 (2.93%) MBCS
4 3 (1.46%) Computer Science Degree
5 1 (0.49%) CCNA
5 1 (0.49%) Cisco Certification
5 1 (0.49%) MCSA
5 1 (0.49%) MCSE
5 1 (0.49%) Microsoft Certification
Quality Assurance & Compliance
1 10 (4.88%) ISO/IEC 27001
2 7 (3.41%) SLA
3 4 (1.95%) Cyber Essentials
3 4 (1.95%) GDPR
System Software
1 40 (19.51%) Active Directory
2 2 (0.98%) Virtual Desktop
3 1 (0.49%) BitLocker
3 1 (0.49%) VMware Infrastructure
Systems Management
1 18 (8.78%) Microsoft Intune
2 8 (3.90%) SCCM
3 2 (0.98%) Jamf Pro
4 1 (0.49%) Cisco CUCM
4 1 (0.49%) FortiGate
Vendors
1 80 (39.02%) Microsoft
2 17 (8.29%) ServiceNow
3 14 (6.83%) Oracle
4 12 (5.85%) IBM
5 10 (4.88%) IBM Sterling
6 9 (4.39%) Apple
7 8 (3.90%) iManage
8 6 (2.93%) Polycom
9 4 (1.95%) Cisco
9 4 (1.95%) FIS
9 4 (1.95%) Retek
9 4 (1.95%) SunGard
10 2 (0.98%) Citrix
10 2 (0.98%) Google
10 2 (0.98%) HP
10 2 (0.98%) Intapp
10 2 (0.98%) InterSystems
10 2 (0.98%) Salesforce
10 2 (0.98%) Sybase
10 2 (0.98%) TIBCO