Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 10 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 Mar 2026
Same period 2025 Same period 2024
Rank 170 152 141
Rank change year-on-year -18 -11 +123
Permanent jobs requiring a Support Analyst 254 308 471
As % of all permanent jobs in London 1.53% 2.25% 2.15%
As % of the Job Titles category 1.67% 2.47% 2.28%
Number of salaries quoted 185 238 411
10th Percentile £30,500 £32,350 £31,250
25th Percentile £32,500 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% +12.50%
75th Percentile £52,500 £67,500 £59,375
90th Percentile £66,500 £80,000 £77,500
England median annual salary £34,000 £40,000 £36,250
% change year-on-year -15.00% +10.34% +8.21%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 15,166 12,466 20,624
% of permanent jobs with a recognized job title 91.54% 90.97% 94.19%
Number of salaries quoted 10,120 7,658 16,425
10th Percentile £37,500 £42,000 £39,750
25th Percentile £51,250 £56,250 £52,500
Median annual salary (50th Percentile) £74,000 £75,000 £72,054
Median % change year-on-year -1.33% +4.09% -0.82%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £110,000 £121,250 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.69%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 10 March 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 10 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -12 85 £45,000 -6.23% 1
East London - 10 £32,500 - 1
South London - 7 £32,500 - 3
West London -10 4 £32,000 -28.89% 3
North London +6 1 £32,000 -28.89%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 10 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 109 (42.91%) Microsoft
2 105 (41.34%) Windows
3 86 (33.86%) ITIL
4 78 (30.71%) Problem-Solving
5 74 (29.13%) SQL
6 73 (28.74%) Azure
6 73 (28.74%) Microsoft 365
7 63 (24.80%) Active Directory
8 45 (17.72%) Entra ID
9 42 (16.54%) Customer Service
10 40 (15.75%) Degree
11 38 (14.96%) Microsoft Excel
12 35 (13.78%) Microsoft Intune
13 34 (13.39%) ITSM
14 32 (12.60%) Microsoft Office
15 31 (12.20%) Change Management
15 31 (12.20%) SQL Server
16 30 (11.81%) Runbook
16 30 (11.81%) VPN
17 29 (11.42%) Power Platform
17 29 (11.42%) SharePoint
17 29 (11.42%) Windows 10
18 27 (10.63%) Data Management
19 26 (10.24%) Business Intelligence
19 26 (10.24%) Firewall
19 26 (10.24%) Power BI
20 25 (9.84%) Microsoft Exchange
20 25 (9.84%) PowerShell
21 24 (9.45%) Windows Server
22 23 (9.06%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.42%) SharePoint
2 25 (9.84%) Microsoft Exchange
3 7 (2.76%) Confluence
3 7 (2.76%) Skype for Business
4 2 (0.79%) IIS
5 1 (0.39%) Appian
5 1 (0.39%) Moodle
5 1 (0.39%) Umbraco
Applications
1 38 (14.96%) Microsoft Excel
2 32 (12.60%) Microsoft Office
3 20 (7.87%) Microsoft PowerPoint
4 4 (1.57%) Spreadsheet
5 1 (0.39%) Acrobat
5 1 (0.39%) Photoshop
Business Applications
1 16 (6.30%) Endur
2 5 (1.97%) Fidessa
3 3 (1.18%) Dynamics AX
3 3 (1.18%) Unit4 Business World
3 3 (1.18%) Visualfiles
4 2 (0.79%) Elite 3E
5 1 (0.39%) Alphatax
5 1 (0.39%) NetSuite
Cloud Services
1 73 (28.74%) Azure
1 73 (28.74%) Microsoft 365
2 45 (17.72%) Entra ID
3 29 (11.42%) Power Platform
4 20 (7.87%) Power Automate
5 18 (7.09%) AWS
6 12 (4.72%) OneDrive
7 11 (4.33%) dbt
8 9 (3.54%) PowerApps
8 9 (3.54%) SaaS
9 5 (1.97%) Azure Monitor
9 5 (1.97%) ClickUp
10 4 (1.57%) Dynamics 365
11 3 (1.18%) Boomi
11 3 (1.18%) Datadog
11 3 (1.18%) Google Workspace
11 3 (1.18%) iPaaS
11 3 (1.18%) Workato
12 1 (0.39%) Azure Sentinel
12 1 (0.39%) n8n
Communications & Networking
1 30 (11.81%) VPN
2 26 (10.24%) Firewall
3 23 (9.06%) DNS
4 21 (8.27%) DHCP
5 18 (7.09%) TCP/IP
6 14 (5.51%) Wi-Fi
7 12 (4.72%) WinSCP
8 11 (4.33%) WebEx
9 9 (3.54%) Wireless
10 8 (3.15%) Unified Communications
10 8 (3.15%) VLAN
11 7 (2.76%) Skype
12 6 (2.36%) MPLS
13 5 (1.97%) Remote Desktop
14 4 (1.57%) LAN
14 4 (1.57%) SD-WAN
14 4 (1.57%) WAN
15 2 (0.79%) FIX Connectivity
16 1 (0.39%) Broadband
16 1 (0.39%) Mobile Broadband
Database & Business Intelligence
1 31 (12.20%) SQL Server
2 26 (10.24%) Power BI
3 16 (6.30%) Relational Database
4 14 (5.51%) Metabase
5 13 (5.12%) SQL Server Integration Services
6 11 (4.33%) Data Warehouse
7 7 (2.76%) SQL Server Reporting Services
8 4 (1.57%) DB2
8 4 (1.57%) PostgreSQL
9 2 (0.79%) Azure SQL Database
Development Applications
1 17 (6.69%) JIRA
2 14 (5.51%) Visual Studio
3 11 (4.33%) Git
4 2 (0.79%) Rational Rhapsody
General
1 116 (45.67%) Social Skills
2 77 (30.31%) Finance
3 47 (18.50%) Analytical Skills
4 36 (14.17%) Law
4 36 (14.17%) Legal
5 16 (6.30%) Telecoms
6 11 (4.33%) Banking
6 11 (4.33%) Documentation Skills
7 10 (3.94%) Organisational Skills
8 6 (2.36%) Marketing
9 5 (1.97%) Publishing
10 4 (1.57%) Retail
11 3 (1.18%) Back Office
11 3 (1.18%) Front Office
11 3 (1.18%) Investment Banking
12 2 (0.79%) Spanish Language
13 1 (0.39%) Billing
13 1 (0.39%) International Banking
13 1 (0.39%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.12%) .NET
2 8 (3.15%) FIX Protocol
3 4 (1.57%) Web Services
4 2 (0.79%) Middleware
5 1 (0.39%) EDI
5 1 (0.39%) MFC
Miscellaneous
1 41 (16.14%) Onboarding
2 32 (12.60%) Video Conferencing
3 17 (6.69%) Driving Licence
3 17 (6.69%) Enterprise Software
4 11 (4.33%) Analytical Mindset
5 10 (3.94%) Management Information System
6 6 (2.36%) iPhone
6 6 (2.36%) Reference Data
7 4 (1.57%) CCTV
7 4 (1.57%) e-Learning
7 4 (1.57%) iPad
7 4 (1.57%) Legacy Applications
7 4 (1.57%) Mobile App
7 4 (1.57%) Self-Motivation
8 3 (1.18%) AS400
8 3 (1.18%) Data Protection Act
8 3 (1.18%) Derivative
8 3 (1.18%) EPoS
8 3 (1.18%) Equities
9 2 (0.79%) NHS
Operating Systems
1 105 (41.34%) Windows
2 29 (11.42%) Windows 10
3 24 (9.45%) Windows Server
4 21 (8.27%) Linux
5 20 (7.87%) Mac OS
6 10 (3.94%) Unix
7 7 (2.76%) Apple iOS
8 2 (0.79%) Solaris
8 2 (0.79%) Ubuntu
8 2 (0.79%) Windows Server 2012
8 2 (0.79%) Windows Server 2016
9 1 (0.39%) Windows Server 2008
9 1 (0.39%) Windows Server 2019
Processes & Methodologies
1 86 (33.86%) ITIL
2 78 (30.71%) Problem-Solving
3 42 (16.54%) Customer Service
4 34 (13.39%) ITSM
5 31 (12.20%) Change Management
6 30 (11.81%) Runbook
7 27 (10.63%) Data Management
8 26 (10.24%) Business Intelligence
9 22 (8.66%) Continuous Improvement
10 18 (7.09%) Document Management
10 18 (7.09%) Service Management
11 17 (6.69%) CI/CD
11 17 (6.69%) DevOps
12 16 (6.30%) Data Analysis
13 15 (5.91%) ERP
14 14 (5.51%) Process Improvement
15 13 (5.12%) Computer Science
15 13 (5.12%) Incident Management
15 13 (5.12%) Service Delivery
15 13 (5.12%) Task Automation
Programming Languages
1 74 (29.13%) SQL
2 25 (9.84%) PowerShell
3 18 (7.09%) Python
4 13 (5.12%) VB.NET
5 7 (2.76%) Java
6 5 (1.97%) C#
7 4 (1.57%) Delphi
7 4 (1.57%) Pascal
7 4 (1.57%) PHP
7 4 (1.57%) PL/SQL
8 3 (1.18%) Bash
8 3 (1.18%) T-SQL
9 1 (0.39%) Bicep
9 1 (0.39%) JavaScript
Qualifications
1 40 (15.75%) Degree
2 12 (4.72%) A+ Certification
3 11 (4.33%) Computer Science Degree
4 9 (3.54%) Microsoft Certified Professional
5 6 (2.36%) CCNA
5 6 (2.36%) Cisco Certification
5 6 (2.36%) Microsoft Certification
5 6 (2.36%) Network+ Certification
6 4 (1.57%) ITIL Certification
6 4 (1.57%) Master's Degree
7 1 (0.39%) AWS Certification
7 1 (0.39%) Azure Certification
7 1 (0.39%) BPSS Clearance
7 1 (0.39%) MCDST
7 1 (0.39%) MCITP
7 1 (0.39%) MCSA
7 1 (0.39%) MCSE
7 1 (0.39%) SC Cleared
7 1 (0.39%) Security Cleared
Quality Assurance & Compliance
1 16 (6.30%) SLA
2 7 (2.76%) ISO/IEC 27001
3 4 (1.57%) Accessibility
3 4 (1.57%) Cyber Essentials
4 1 (0.39%) QA
System Software
1 63 (24.80%) Active Directory
2 12 (4.72%) VMware Infrastructure
3 7 (2.76%) Hyper-V
4 5 (1.97%) Virtual Machines
5 2 (0.79%) Virtual Desktop
6 1 (0.39%) BitLocker
Systems Management
1 35 (13.78%) Microsoft Intune
2 2 (0.79%) Grafana
3 1 (0.39%) SCCM
3 1 (0.39%) SCOM
3 1 (0.39%) Terraform
Vendors
1 109 (42.91%) Microsoft
2 16 (6.30%) ServiceNow
3 13 (5.12%) Cisco
4 12 (4.72%) VMware
5 7 (2.76%) Polycom
5 7 (2.76%) Salesforce
6 6 (2.36%) Apple
6 6 (2.36%) Arista
6 6 (2.36%) CheckPoint
6 6 (2.36%) Fortinet
6 6 (2.36%) Genesys
6 6 (2.36%) Juniper
6 6 (2.36%) Palo Alto
7 4 (1.57%) Google
7 4 (1.57%) Guidewire
7 4 (1.57%) HP
7 4 (1.57%) Intapp
8 3 (1.18%) Atlassian
8 3 (1.18%) Meraki
9 2 (0.79%) iManage