Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 208 167 196
Rank change year-on-year -41 +29 -6
Permanent jobs requiring a Support Analyst 219 267 365
As % of all permanent jobs in London 0.97% 2.16% 1.68%
As % of the Job Titles category 1.05% 2.36% 1.78%
Number of salaries quoted 180 219 310
10th Percentile £29,000 £31,700 £30,000
25th Percentile £35,000 £40,000 £35,546
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +5.88%
75th Percentile £52,500 £60,000 £66,563
90th Percentile £67,500 £75,000 £85,000
England median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 20,901 11,317 20,478
% of permanent jobs with a recognized job title 92.93% 91.52% 94.44%
Number of salaries quoted 14,431 7,346 14,756
10th Percentile £40,000 £40,000 £37,500
25th Percentile £55,000 £53,750 £50,000
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £100,000 £120,000 £116,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 21 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 21 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -7 74 £42,500 -5.56% 6
South London +22 10 £65,000 +116.67% 1
West London -20 10 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 21 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 82 (37.44%) Windows
2 80 (36.53%) Microsoft
3 68 (31.05%) Microsoft 365
4 62 (28.31%) Problem-Solving
5 55 (25.11%) ITIL
6 50 (22.83%) SQL
7 45 (20.55%) Continuous Improvement
8 44 (20.09%) Active Directory
9 36 (16.44%) Azure
9 36 (16.44%) Microsoft Office
10 30 (13.70%) ITSM
11 29 (13.24%) Customer Service
12 27 (12.33%) Microsoft Exchange
13 24 (10.96%) SharePoint
14 23 (10.50%) Linux
15 20 (9.13%) Entra ID
15 20 (9.13%) Microsoft Intune
15 20 (9.13%) ServiceNow
15 20 (9.13%) SQL Server
15 20 (9.13%) Windows 10
16 19 (8.68%) Microsoft Excel
16 19 (8.68%) Power Platform
17 18 (8.22%) Incident Management
17 18 (8.22%) PowerShell
17 18 (8.22%) Runbook
18 17 (7.76%) Unified Communications
19 16 (7.31%) OneDrive
20 15 (6.85%) Apple
20 15 (6.85%) Data Management
20 15 (6.85%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (12.33%) Microsoft Exchange
2 24 (10.96%) SharePoint
3 6 (2.74%) Skype for Business
4 2 (0.91%) Confluence
Applications
1 36 (16.44%) Microsoft Office
2 19 (8.68%) Microsoft Excel
3 13 (5.94%) Microsoft PowerPoint
Business Applications
1 14 (6.39%) Oracle Retail
2 5 (2.28%) Endur
3 4 (1.83%) Oracle Applications
3 4 (1.83%) Oracle Assets
3 4 (1.83%) Oracle EBS
3 4 (1.83%) Oracle EBS R12
3 4 (1.83%) Oracle Financials
3 4 (1.83%) Oracle Procure-to-Pay
3 4 (1.83%) Oracle Receivables
4 3 (1.37%) Unit4 Business World
5 2 (0.91%) Fidessa
5 2 (0.91%) NEC Housing
6 1 (0.46%) Alphatax
6 1 (0.46%) Dynamics CRM
6 1 (0.46%) Elite 3E
Cloud Services
1 68 (31.05%) Microsoft 365
2 36 (16.44%) Azure
3 20 (9.13%) Entra ID
4 19 (8.68%) Power Platform
5 16 (7.31%) OneDrive
6 12 (5.48%) Power Automate
7 8 (3.65%) Microsoft Copilot
7 8 (3.65%) SaaS
8 7 (3.20%) dbt
9 5 (2.28%) AWS
9 5 (2.28%) ClickUp
10 4 (1.83%) Dynamics 365
10 4 (1.83%) PowerApps
11 3 (1.37%) Boomi
11 3 (1.37%) iPaaS
11 3 (1.37%) Workato
12 2 (0.91%) Datadog
12 2 (0.91%) Google Docs
12 2 (0.91%) Google Sheets
12 2 (0.91%) Google Workspace
Communications & Networking
1 17 (7.76%) Unified Communications
2 11 (5.02%) WebEx
3 9 (4.11%) VPN
4 8 (3.65%) DNS
5 7 (3.20%) TCP/IP
6 6 (2.74%) DHCP
6 6 (2.74%) Skype
7 5 (2.28%) Wi-Fi
8 3 (1.37%) Firewall
8 3 (1.37%) VLAN
8 3 (1.37%) WinSCP
9 2 (0.91%) Cisco IOS
9 2 (0.91%) LAN
9 2 (0.91%) WAN
10 1 (0.46%) Cisco IPT
10 1 (0.46%) IP Telephony
10 1 (0.46%) Mobile Broadband
10 1 (0.46%) Remote Desktop
10 1 (0.46%) Softphone
10 1 (0.46%) Wireless
Database & Business Intelligence
1 20 (9.13%) SQL Server
2 10 (4.57%) Power BI
3 8 (3.65%) Metabase
4 7 (3.20%) Data Warehouse
4 7 (3.20%) Relational Database
4 7 (3.20%) SQL Server Integration Services
5 6 (2.74%) SQL Server Reporting Services
6 4 (1.83%) Db2
6 4 (1.83%) Oracle Reports
6 4 (1.83%) PostgreSQL
7 1 (0.46%) Azure SQL Database
7 1 (0.46%) SQL Server Analysis Services
Development Applications
1 9 (4.11%) JIRA
2 8 (3.65%) Visual Studio
3 4 (1.83%) Eclipse
3 4 (1.83%) Oracle Forms
3 4 (1.83%) Toad
4 2 (0.91%) Git
4 2 (0.91%) Rational Rhapsody
General
1 103 (47.03%) Social Skills
2 61 (27.85%) Finance
3 38 (17.35%) Law
4 37 (16.89%) Analytical Skills
5 30 (13.70%) Legal
6 20 (9.13%) Banking
7 14 (6.39%) Retail
8 9 (4.11%) Documentation Skills
8 9 (4.11%) Front Office
9 8 (3.65%) International Banking
10 7 (3.20%) Investment Banking
10 7 (3.20%) Telecoms
11 5 (2.28%) General Ledger
11 5 (2.28%) Marketing
11 5 (2.28%) Organisational Skills
12 4 (1.83%) Publishing
12 4 (1.83%) Retail Finance
13 3 (1.37%) Back Office
13 3 (1.37%) Inclusion and Diversity
14 2 (0.91%) Legal Technology
Libraries, Frameworks & Software Standards
1 10 (4.57%) XML
2 9 (4.11%) FIX Protocol
3 5 (2.28%) .NET
4 4 (1.83%) Web Services
5 2 (0.91%) Middleware
Miscellaneous
1 31 (14.16%) Video Conferencing
2 21 (9.59%) Onboarding
3 12 (5.48%) Analytical Mindset
3 12 (5.48%) Driving Licence
4 8 (3.65%) NHS
5 7 (3.20%) Fixed Income
6 4 (1.83%) CCTV
6 4 (1.83%) Legacy Applications
6 4 (1.83%) Self-Motivation
7 3 (1.37%) Data Protection Act
8 2 (0.91%) Equities
8 2 (0.91%) iPhone
8 2 (0.91%) Smartphone
8 2 (0.91%) Web Conferencing
9 1 (0.46%) Data Centre
9 1 (0.46%) Enterprise Software
9 1 (0.46%) Housing Association
9 1 (0.46%) Podcast
9 1 (0.46%) Product Ownership
9 1 (0.46%) Reference Data
Operating Systems
1 82 (37.44%) Windows
2 23 (10.50%) Linux
3 20 (9.13%) Windows 10
4 11 (5.02%) Windows Server
5 7 (3.20%) Mac OS
6 5 (2.28%) Apple iOS
7 4 (1.83%) Unix
8 1 (0.46%) Android
8 1 (0.46%) Windows Server 2012
Processes & Methodologies
1 62 (28.31%) Problem-Solving
2 55 (25.11%) ITIL
3 45 (20.55%) Continuous Improvement
4 30 (13.70%) ITSM
5 29 (13.24%) Customer Service
6 18 (8.22%) Incident Management
6 18 (8.22%) Runbook
7 15 (6.85%) Data Management
7 15 (6.85%) Process Improvement
8 11 (5.02%) Document Management
8 11 (5.02%) ERP
8 11 (5.02%) Inventory Management
8 11 (5.02%) Release Management
9 10 (4.57%) Business Intelligence
9 10 (4.57%) Project Delivery
9 10 (4.57%) Service Delivery
9 10 (4.57%) Service Management
10 9 (4.11%) Change Management
10 9 (4.11%) Data Analysis
11 8 (3.65%) Business Analysis
Programming Languages
1 50 (22.83%) SQL
2 18 (8.22%) PowerShell
3 8 (3.65%) PL/SQL
4 7 (3.20%) C++
5 5 (2.28%) VB.NET
6 4 (1.83%) C#
6 4 (1.83%) Delphi
6 4 (1.83%) Pascal
6 4 (1.83%) PHP
6 4 (1.83%) Python
7 2 (0.91%) Java
7 2 (0.91%) Tcl
7 2 (0.91%) T-SQL
8 1 (0.46%) JavaScript
Qualifications
1 12 (5.48%) Degree
2 8 (3.65%) A+ Certification
3 6 (2.74%) MBCS
4 2 (0.91%) Computer Science Degree
5 1 (0.46%) CCNA
5 1 (0.46%) Cisco Certification
5 1 (0.46%) MCSA
5 1 (0.46%) MCSE
5 1 (0.46%) Microsoft Certification
Quality Assurance & Compliance
1 10 (4.57%) ISO/IEC 27001
2 5 (2.28%) SLA
3 4 (1.83%) Cyber Essentials
3 4 (1.83%) GDPR
System Software
1 44 (20.09%) Active Directory
2 2 (0.91%) Virtual Desktop
3 1 (0.46%) BitLocker
3 1 (0.46%) VMware Infrastructure
Systems Management
1 20 (9.13%) Microsoft Intune
2 8 (3.65%) SCCM
3 2 (0.91%) Jamf Pro
4 1 (0.46%) Cisco CUCM
4 1 (0.46%) FortiGate
Vendors
1 80 (36.53%) Microsoft
2 20 (9.13%) ServiceNow
3 15 (6.85%) Apple
4 14 (6.39%) Oracle
5 12 (5.48%) IBM
6 10 (4.57%) IBM Sterling
7 8 (3.65%) iManage
8 7 (3.20%) FIS
8 7 (3.20%) SunGard
9 6 (2.74%) ICL
9 6 (2.74%) Polycom
10 4 (1.83%) Cisco
10 4 (1.83%) Retek
10 4 (1.83%) Yardi
11 3 (1.37%) Aderant
12 2 (0.91%) Google
12 2 (0.91%) Intapp
12 2 (0.91%) NEC
12 2 (0.91%) Salesforce
12 2 (0.91%) TIBCO