Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £40,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 May 2026
Same period 2025 Same period 2024
Rank 215 155 171
Rank change year-on-year -60 +16 +69
Permanent jobs requiring a Support Analyst 212 263 440
As % of all permanent jobs in London 1.01% 2.22% 1.87%
As % of the Job Titles category 1.10% 2.47% 1.98%
Number of salaries quoted 158 209 374
10th Percentile £28,325 £31,500 £30,500
25th Percentile £35,000 £40,000 £35,120
Median annual salary (50th Percentile) £40,500 £47,500 £45,000
Median % change year-on-year -14.74% +5.56% +7.14%
75th Percentile £49,688 £63,750 £62,250
90th Percentile £58,750 £75,000 £80,000
England median annual salary £35,000 £34,965 £35,000
% change year-on-year +0.10% -0.10% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,330 10,668 22,233
% of permanent jobs with a recognized job title 92.23% 89.99% 94.38%
Number of salaries quoted 13,252 6,815 16,734
10th Percentile £40,000 £41,000 £37,500
25th Percentile £55,000 £55,000 £51,143
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £55,000 £57,500 £52,500
% change year-on-year -4.35% +9.52% -13.65%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 28 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 28 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 90 £42,500 -15.00% 10
West London -17 10 £26,000 -16.80%
South London +13 6 £40,000 +33.33% 1
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 28 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 90 (42.45%) Microsoft
2 89 (41.98%) Windows
3 70 (33.02%) Microsoft 365
4 61 (28.77%) ITIL
5 56 (26.42%) Problem-Solving
6 54 (25.47%) SQL
7 44 (20.75%) Active Directory
8 39 (18.40%) Azure
9 38 (17.92%) Microsoft Office
10 29 (13.68%) Customer Service
11 28 (13.21%) SQL Server
12 27 (12.74%) ITSM
13 26 (12.26%) Entra ID
14 25 (11.79%) Continuous Improvement
14 25 (11.79%) PowerShell
15 24 (11.32%) Runbook
16 23 (10.85%) Power Platform
16 23 (10.85%) Windows 10
17 22 (10.38%) Data Management
17 22 (10.38%) Microsoft Exchange
18 19 (8.96%) Microsoft Excel
18 19 (8.96%) Windows Server
19 18 (8.49%) Microsoft Intune
20 17 (8.02%) Incident Management
20 17 (8.02%) Microsoft PowerPoint
20 17 (8.02%) ServiceNow
21 16 (7.55%) Degree
21 16 (7.55%) SharePoint
21 16 (7.55%) Unified Communications
22 15 (7.08%) Relational Database

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (10.38%) Microsoft Exchange
2 16 (7.55%) SharePoint
3 7 (3.30%) Skype for Business
4 3 (1.42%) Confluence
5 1 (0.47%) IIS
Applications
1 38 (17.92%) Microsoft Office
2 19 (8.96%) Microsoft Excel
3 17 (8.02%) Microsoft PowerPoint
Business Applications
1 9 (4.25%) Endur
2 4 (1.89%) Oracle Retail
3 3 (1.42%) Fidessa
3 3 (1.42%) Unit4 Business World
4 2 (0.94%) Dynamics AX
5 1 (0.47%) Alphatax
5 1 (0.47%) Dynamics CRM
5 1 (0.47%) Elite 3E
5 1 (0.47%) NEC Housing
Cloud Services
1 70 (33.02%) Microsoft 365
2 39 (18.40%) Azure
3 26 (12.26%) Entra ID
4 23 (10.85%) Power Platform
5 14 (6.60%) Power Automate
6 13 (6.13%) OneDrive
7 10 (4.72%) AWS
8 9 (4.25%) dbt
9 7 (3.30%) Microsoft Copilot
10 6 (2.83%) PowerApps
10 6 (2.83%) SaaS
11 5 (2.36%) ClickUp
12 4 (1.89%) Dynamics 365
13 3 (1.42%) Boomi
13 3 (1.42%) Datadog
13 3 (1.42%) Google Workspace
13 3 (1.42%) iPaaS
13 3 (1.42%) Workato
14 2 (0.94%) Google Docs
14 2 (0.94%) Google Sheets
Communications & Networking
1 16 (7.55%) Unified Communications
2 12 (5.66%) WinSCP
3 11 (5.19%) WebEx
4 10 (4.72%) VPN
5 9 (4.25%) DNS
6 8 (3.77%) TCP/IP
7 7 (3.30%) DHCP
7 7 (3.30%) Skype
8 4 (1.89%) Firewall
8 4 (1.89%) Wi-Fi
9 3 (1.42%) VLAN
10 1 (0.47%) Broadband
10 1 (0.47%) Cisco ASA
10 1 (0.47%) Cisco IOS
10 1 (0.47%) Cisco IPT
10 1 (0.47%) IP Telephony
10 1 (0.47%) Remote Desktop
10 1 (0.47%) Softphone
10 1 (0.47%) WAN
10 1 (0.47%) Wireless
Database & Business Intelligence
1 28 (13.21%) SQL Server
2 15 (7.08%) Relational Database
3 14 (6.60%) Power BI
4 12 (5.66%) Metabase
5 11 (5.19%) SQL Server Integration Services
6 9 (4.25%) Data Warehouse
7 5 (2.36%) SQL Server Reporting Services
8 4 (1.89%) DB2
8 4 (1.89%) PostgreSQL
9 2 (0.94%) Azure SQL Database
10 1 (0.47%) SQL Server Analysis Services
Development Applications
1 12 (5.66%) Visual Studio
2 11 (5.19%) Git
3 9 (4.25%) JIRA
4 2 (0.94%) Eclipse
4 2 (0.94%) Rational Rhapsody
General
1 97 (45.75%) Social Skills
2 66 (31.13%) Finance
3 39 (18.40%) Law
4 29 (13.68%) Analytical Skills
5 27 (12.74%) Legal
6 16 (7.55%) Banking
7 10 (4.72%) Telecoms
8 9 (4.25%) Documentation Skills
9 8 (3.77%) International Banking
10 6 (2.83%) Marketing
11 5 (2.36%) Organisational Skills
11 5 (2.36%) Publishing
12 4 (1.89%) Retail
13 2 (0.94%) Back Office
13 2 (0.94%) Front Office
13 2 (0.94%) Inclusion and Diversity
14 1 (0.47%) General Ledger
14 1 (0.47%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (6.13%) .NET
2 4 (1.89%) FIX Protocol
2 4 (1.89%) Web Services
2 4 (1.89%) XML
3 2 (0.94%) Middleware
Miscellaneous
1 37 (17.45%) Video Conferencing
2 24 (11.32%) Onboarding
3 11 (5.19%) Analytical Mindset
3 11 (5.19%) Driving Licence
4 4 (1.89%) CCTV
4 4 (1.89%) Legacy Applications
5 3 (1.42%) AS400
5 3 (1.42%) Data Protection Act
5 3 (1.42%) Enterprise Software
5 3 (1.42%) iPhone
6 2 (0.94%) Data Centre
6 2 (0.94%) Equities
6 2 (0.94%) iSeries
6 2 (0.94%) NHS
6 2 (0.94%) Product Ownership
6 2 (0.94%) Self-Motivation
6 2 (0.94%) Smartphone
6 2 (0.94%) Web Conferencing
7 1 (0.47%) Housing Association
7 1 (0.47%) Linux Command Line
Operating Systems
1 89 (41.98%) Windows
2 23 (10.85%) Windows 10
3 19 (8.96%) Windows Server
4 12 (5.66%) Linux
5 8 (3.77%) Mac OS
6 4 (1.89%) Apple iOS
7 1 (0.47%) Android
7 1 (0.47%) Solaris
7 1 (0.47%) Ubuntu
7 1 (0.47%) Unix
7 1 (0.47%) Windows Server 2012
7 1 (0.47%) Windows Server 2016
7 1 (0.47%) Windows Server 2019
Processes & Methodologies
1 61 (28.77%) ITIL
2 56 (26.42%) Problem-Solving
3 29 (13.68%) Customer Service
4 27 (12.74%) ITSM
5 25 (11.79%) Continuous Improvement
6 24 (11.32%) Runbook
7 22 (10.38%) Data Management
8 17 (8.02%) Incident Management
9 14 (6.60%) Business Intelligence
9 14 (6.60%) Document Management
9 14 (6.60%) Process Improvement
10 13 (6.13%) Change Management
10 13 (6.13%) Task Automation
11 12 (5.66%) ERP
12 11 (5.19%) DevOps
13 10 (4.72%) Data Analysis
13 10 (4.72%) Service Delivery
14 9 (4.25%) Collaborative Working
14 9 (4.25%) Data Transformation
14 9 (4.25%) Facilities Management
Programming Languages
1 54 (25.47%) SQL
2 25 (11.79%) PowerShell
3 13 (6.13%) VB.NET
4 5 (2.36%) C#
4 5 (2.36%) Python
5 4 (1.89%) Delphi
5 4 (1.89%) Pascal
5 4 (1.89%) PHP
5 4 (1.89%) PL/SQL
6 2 (0.94%) Java
6 2 (0.94%) Tcl
7 1 (0.47%) JavaScript
7 1 (0.47%) T-SQL
Qualifications
1 16 (7.55%) Degree
2 10 (4.72%) A+ Certification
3 6 (2.83%) MBCS
4 2 (0.94%) Computer Science Degree
5 1 (0.47%) MCDST
5 1 (0.47%) MCITP
5 1 (0.47%) MCSA
5 1 (0.47%) MCSE
5 1 (0.47%) Microsoft Certification
5 1 (0.47%) Microsoft Certified Professional
Quality Assurance & Compliance
1 11 (5.19%) ISO/IEC 27001
2 10 (4.72%) SLA
3 4 (1.89%) Cyber Essentials
4 2 (0.94%) GDPR
5 1 (0.47%) QA
System Software
1 44 (20.75%) Active Directory
2 2 (0.94%) Virtual Desktop
2 2 (0.94%) VMware Infrastructure
3 1 (0.47%) BitLocker
3 1 (0.47%) Hyper-V
3 1 (0.47%) Virtual Machines
Systems Management
1 18 (8.49%) Microsoft Intune
2 8 (3.77%) SCCM
3 2 (0.94%) Jamf Pro
4 1 (0.47%) FortiGate
Vendors
1 90 (42.45%) Microsoft
2 17 (8.02%) ServiceNow
3 8 (3.77%) IBM
4 7 (3.30%) Apple
4 7 (3.30%) iManage
4 7 (3.30%) Polycom
5 4 (1.89%) Cisco
5 4 (1.89%) IBM Sterling
5 4 (1.89%) Oracle
6 3 (1.42%) Google
7 2 (0.94%) Citrix
7 2 (0.94%) Intapp
7 2 (0.94%) InterSystems
7 2 (0.94%) Salesforce
7 2 (0.94%) Sybase
7 2 (0.94%) TIBCO
7 2 (0.94%) VMware
8 1 (0.47%) CA Agile Central
8 1 (0.47%) Canon
8 1 (0.47%) ION Trading