Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 1 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Sep 2026
Same period 2025 Same period 2024
Rank 224 161 209
Rank change year-on-year -63 +48 -39
Permanent jobs requiring a Support Analyst 222 259 302
As % of all permanent jobs in London 0.92% 2.16% 1.56%
As % of the Job Titles category 0.99% 2.36% 1.64%
Number of salaries quoted 196 205 242
10th Percentile £30,500 £31,500 £30,000
25th Percentile £36,250 £36,250 £35,750
Median annual salary (50th Percentile) £42,500 £45,285 £45,000
Median % change year-on-year -6.15% +0.63% +1.12%
75th Percentile £53,750 £57,500 £67,375
90th Percentile £76,250 £75,000 £85,000
England median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -1.80%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,409 10,982 18,460
% of permanent jobs with a recognized job title 92.95% 91.39% 95.35%
Number of salaries quoted 15,406 7,165 12,202
10th Percentile £40,000 £37,500 £40,000
25th Percentile £55,000 £52,500 £51,250
Median annual salary (50th Percentile) £75,000 £72,500 £72,500
Median % change year-on-year +3.45% - -
75th Percentile £95,000 £96,250 £95,000
90th Percentile £100,000 £120,000 £118,750
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 1 September 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 1 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 63 £42,500 -5.56% 8
South London +9 10 £65,000 +92.59% 1
West London -30 10 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 1 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 80 (36.04%) Windows
2 74 (33.33%) Microsoft
3 67 (30.18%) Microsoft 365
4 61 (27.48%) ITIL
4 61 (27.48%) Problem-Solving
5 57 (25.68%) Continuous Improvement
6 47 (21.17%) Active Directory
7 42 (18.92%) SQL
8 38 (17.12%) ITSM
9 36 (16.22%) Microsoft Office
10 33 (14.86%) Customer Service
10 33 (14.86%) SharePoint
11 30 (13.51%) Azure
12 29 (13.06%) Linux
13 27 (12.16%) Entra ID
14 26 (11.71%) ServiceNow
15 25 (11.26%) Microsoft Exchange
16 22 (9.91%) PowerShell
16 22 (9.91%) Unified Communications
16 22 (9.91%) Windows 10
17 21 (9.46%) Incident Management
17 21 (9.46%) Microsoft Intune
18 18 (8.11%) Inventory Management
18 18 (8.11%) Service Delivery
18 18 (8.11%) Service Management
19 17 (7.66%) Microsoft Excel
19 17 (7.66%) Oracle
20 16 (7.21%) FIX Protocol
20 16 (7.21%) OneDrive
20 16 (7.21%) SQL Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (14.86%) SharePoint
2 25 (11.26%) Microsoft Exchange
3 7 (3.15%) Skype for Business
4 5 (2.25%) Confluence
5 1 (0.45%) Blackberry Enterprise Server
5 1 (0.45%) IIS
5 1 (0.45%) Tomcat
Applications
1 36 (16.22%) Microsoft Office
2 17 (7.66%) Microsoft Excel
3 13 (5.86%) Microsoft PowerPoint
Business Applications
1 14 (6.31%) Oracle Retail
2 5 (2.25%) Fidessa
3 4 (1.80%) Oracle Applications
3 4 (1.80%) Oracle Assets
3 4 (1.80%) Oracle EBS
3 4 (1.80%) Oracle EBS R12
3 4 (1.80%) Oracle Financials
3 4 (1.80%) Oracle Procure-to-Pay
3 4 (1.80%) Oracle Receivables
4 3 (1.35%) NEC Housing
5 2 (0.90%) Dynamics CRM
6 1 (0.45%) Dynamics NAV
Cloud Services
1 67 (30.18%) Microsoft 365
2 30 (13.51%) Azure
3 27 (12.16%) Entra ID
4 16 (7.21%) OneDrive
5 13 (5.86%) Power Platform
6 12 (5.41%) SaaS
7 8 (3.60%) Dynamics 365
7 8 (3.60%) Microsoft Copilot
7 8 (3.60%) Power Automate
8 5 (2.25%) PowerApps
9 3 (1.35%) Google Workspace
9 3 (1.35%) Mimecast
9 3 (1.35%) Slack
10 2 (0.90%) Anthropic Claude
10 2 (0.90%) Azure DevOps
10 2 (0.90%) ChatGPT
10 2 (0.90%) Datadog
10 2 (0.90%) dbt
10 2 (0.90%) Google Docs
10 2 (0.90%) Google Sheets
Communications & Networking
1 22 (9.91%) Unified Communications
2 11 (4.95%) DNS
2 11 (4.95%) TCP/IP
3 9 (4.05%) WebEx
4 8 (3.60%) DHCP
4 8 (3.60%) VPN
5 7 (3.15%) Firewall
5 7 (3.15%) Skype
6 5 (2.25%) FIX Connectivity
7 4 (1.80%) LAN
7 4 (1.80%) WAN
8 3 (1.35%) Cisco IOS
8 3 (1.35%) Wi-Fi
8 3 (1.35%) WinSCP
9 2 (0.90%) VLAN
10 1 (0.45%) Cisco IPT
10 1 (0.45%) IP Telephony
10 1 (0.45%) NAS
10 1 (0.45%) SAN
10 1 (0.45%) Wireless
Database & Business Intelligence
1 16 (7.21%) SQL Server
2 5 (2.25%) Relational Database
3 4 (1.80%) Oracle Reports
3 4 (1.80%) SQL Server Integration Services
3 4 (1.80%) SQL Server Reporting Services
4 2 (0.90%) Data Warehouse
4 2 (0.90%) Metabase
4 2 (0.90%) Power BI
5 1 (0.45%) Db2
5 1 (0.45%) PostgreSQL
5 1 (0.45%) SQL Server Analysis Services
Development Applications
1 12 (5.41%) JIRA
2 4 (1.80%) Eclipse
2 4 (1.80%) Oracle Forms
2 4 (1.80%) Toad
3 2 (0.90%) Git
3 2 (0.90%) Visual Studio
General
1 99 (44.59%) Social Skills
2 58 (26.13%) Finance
3 48 (21.62%) Law
4 38 (17.12%) Analytical Skills
5 28 (12.61%) Banking
6 27 (12.16%) Legal
7 16 (7.21%) Retail
8 11 (4.95%) Front Office
9 9 (4.05%) Investment Banking
10 8 (3.60%) International Banking
10 8 (3.60%) Organisational Skills
11 7 (3.15%) Documentation Skills
12 5 (2.25%) General Ledger
12 5 (2.25%) Telecoms
13 4 (1.80%) Retail Finance
14 3 (1.35%) Back Office
14 3 (1.35%) Inclusion and Diversity
14 3 (1.35%) Legal Technology
15 2 (0.90%) Automotive
15 2 (0.90%) Publishing
Libraries, Frameworks & Software Standards
1 16 (7.21%) FIX Protocol
2 11 (4.95%) XML
3 2 (0.90%) .NET
4 1 (0.45%) JSON
Miscellaneous
1 27 (12.16%) Video Conferencing
2 19 (8.56%) Onboarding
3 11 (4.95%) Driving Licence
4 9 (4.05%) Fixed Income
5 8 (3.60%) Analytical Mindset
6 6 (2.70%) NHS
7 5 (2.25%) Product Ownership
8 4 (1.80%) Equities
8 4 (1.80%) Self-Motivation
9 3 (1.35%) Eurex
9 3 (1.35%) Hedge funds
9 3 (1.35%) Linux Command Line
10 2 (0.90%) FMCG
10 2 (0.90%) Housing Association
10 2 (0.90%) Smartphone
10 2 (0.90%) Web Conferencing
11 1 (0.45%) iPhone
11 1 (0.45%) Legacy Applications
11 1 (0.45%) Market Risk
11 1 (0.45%) Podcast
Operating Systems
1 80 (36.04%) Windows
2 29 (13.06%) Linux
3 22 (9.91%) Windows 10
4 14 (6.31%) Windows Server
5 10 (4.50%) Unix
6 7 (3.15%) Mac OS
7 4 (1.80%) Apple iOS
8 3 (1.35%) CentOS
8 3 (1.35%) Rocky
8 3 (1.35%) Solaris
8 3 (1.35%) Ubuntu
9 1 (0.45%) Android
Processes & Methodologies
1 61 (27.48%) ITIL
1 61 (27.48%) Problem-Solving
2 57 (25.68%) Continuous Improvement
3 38 (17.12%) ITSM
4 33 (14.86%) Customer Service
5 21 (9.46%) Incident Management
6 18 (8.11%) Inventory Management
6 18 (8.11%) Service Delivery
6 18 (8.11%) Service Management
7 14 (6.31%) Business Analysis
8 13 (5.86%) AI
8 13 (5.86%) Change Management
8 13 (5.86%) Project Delivery
8 13 (5.86%) Release Management
9 12 (5.41%) Process Improvement
9 12 (5.41%) Stakeholder Management
9 12 (5.41%) User Experience
10 11 (4.95%) Runbook
11 10 (4.50%) Break/Fix
11 10 (4.50%) Functional Testing
Programming Languages
1 42 (18.92%) SQL
2 22 (9.91%) PowerShell
3 10 (4.50%) Python
4 9 (4.05%) C++
5 6 (2.70%) Bash
6 5 (2.25%) JavaScript
6 5 (2.25%) PL/SQL
7 3 (1.35%) Java
7 3 (1.35%) Perl
7 3 (1.35%) Ruby
8 2 (0.90%) Tcl
8 2 (0.90%) T-SQL
8 2 (0.90%) VB.NET
9 1 (0.45%) C#
9 1 (0.45%) PHP
9 1 (0.45%) R
Qualifications
1 12 (5.41%) Degree
2 10 (4.50%) A+ Certification
3 6 (2.70%) MBCS
4 4 (1.80%) Microsoft Certification
4 4 (1.80%) Network+ Certification
5 2 (0.90%) Computer Science Degree
6 1 (0.45%) BPSS Clearance
6 1 (0.45%) CCNA
6 1 (0.45%) Cisco Certification
6 1 (0.45%) DBS Check
6 1 (0.45%) MCSA
6 1 (0.45%) MCSE
Quality Assurance & Compliance
1 12 (5.41%) ISO/IEC 27001
2 5 (2.25%) GDPR
2 5 (2.25%) SLA
3 4 (1.80%) Cyber Essentials
4 2 (0.90%) QA
System Software
1 47 (21.17%) Active Directory
2 2 (0.90%) VMware Infrastructure
Systems Management
1 21 (9.46%) Microsoft Intune
2 7 (3.15%) SCCM
3 5 (2.25%) Jamf Pro
4 1 (0.45%) Cisco CUCM
4 1 (0.45%) FortiGate
Vendors
1 74 (33.33%) Microsoft
2 26 (11.71%) ServiceNow
3 17 (7.66%) Oracle
4 12 (5.41%) Apple
4 12 (5.41%) IBM
5 10 (4.50%) IBM Sterling
6 9 (4.05%) FIS
6 9 (4.05%) SunGard
7 7 (3.15%) iManage
7 7 (3.15%) Polycom
8 6 (2.70%) ICL
9 4 (1.80%) Cisco
9 4 (1.80%) Retek
9 4 (1.80%) Yardi
10 3 (1.35%) Aderant
10 3 (1.35%) Bloomberg
10 3 (1.35%) CQG
10 3 (1.35%) Dell
10 3 (1.35%) Red Hat
10 3 (1.35%) Reuters