Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 25 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Dec 2025
Same period 2024 Same period 2023
Rank 150 173 140
Rank change year-on-year +23 -33 +101
Permanent jobs requiring a Support Analyst 262 314 404
As % of all permanent jobs in London 1.91% 1.97% 2.30%
As % of the Job Titles category 2.11% 2.11% 2.41%
Number of salaries quoted 201 228 363
10th Percentile £31,000 £31,250 £30,000
25th Percentile £36,250 £37,500 £32,875
Median annual salary (50th Percentile) £45,000 £47,745 £42,500
Median % change year-on-year -5.75% +12.34% -
75th Percentile £57,500 £65,000 £58,750
90th Percentile £73,750 £80,000 £70,000
England median annual salary £34,000 £40,000 £36,500
% change year-on-year -15.00% +9.59% +4.29%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,421 14,906 16,735
% of permanent jobs with a recognized job title 90.78% 93.38% 95.10%
Number of salaries quoted 8,215 8,810 13,525
10th Percentile £35,750 £42,500 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 25 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 25 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +20 82 £45,000 -5.26% 9
East London -4 9 £32,500 - 1
South London - 9 £37,500 - 1
West London +3 7 £35,000 +4.68%
North London - 2 £30,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 25 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 124 (47.33%) Microsoft
2 109 (41.60%) Windows
3 99 (37.79%) ITIL
4 87 (33.21%) SQL
5 82 (31.30%) Microsoft 365
6 80 (30.53%) Problem-Solving
7 78 (29.77%) Active Directory
8 73 (27.86%) Azure
9 56 (21.37%) Degree
10 47 (17.94%) Entra ID
11 46 (17.56%) Microsoft Office
12 44 (16.79%) Customer Service
13 42 (16.03%) Microsoft Excel
14 40 (15.27%) Microsoft Intune
15 37 (14.12%) Change Management
16 36 (13.74%) SQL Server
17 35 (13.36%) Windows 10
18 31 (11.83%) VPN
19 30 (11.45%) Firewall
20 28 (10.69%) Power Platform
20 28 (10.69%) SharePoint
21 27 (10.31%) Microsoft Exchange
22 26 (9.92%) Service Management
23 25 (9.54%) Microsoft PowerPoint
24 23 (8.78%) LAN
24 23 (8.78%) Mac OS
24 23 (8.78%) Problem Management
24 23 (8.78%) Python
24 23 (8.78%) WAN
24 23 (8.78%) Windows Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (10.69%) SharePoint
2 27 (10.31%) Microsoft Exchange
3 13 (4.96%) Skype for Business
4 12 (4.58%) Confluence
5 3 (1.15%) IIS
6 1 (0.38%) Appian
6 1 (0.38%) Moodle
6 1 (0.38%) Office Communications Server
6 1 (0.38%) Umbraco
Applications
1 46 (17.56%) Microsoft Office
2 42 (16.03%) Microsoft Excel
3 25 (9.54%) Microsoft PowerPoint
4 4 (1.53%) Spreadsheet
5 3 (1.15%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Photoshop
Business Applications
1 12 (4.58%) Endur
2 6 (2.29%) Fidessa
3 4 (1.53%) Elite 3E
4 3 (1.15%) Visualfiles
5 2 (0.76%) Dynamics AX
6 1 (0.38%) Carpe Diem
6 1 (0.38%) EuroRunner
6 1 (0.38%) NetSuite
Cloud Services
1 82 (31.30%) Microsoft 365
2 73 (27.86%) Azure
3 47 (17.94%) Entra ID
4 28 (10.69%) Power Platform
5 14 (5.34%) AWS
5 14 (5.34%) PowerApps
6 13 (4.96%) Power Automate
7 10 (3.82%) OneDrive
8 9 (3.44%) SaaS
9 6 (2.29%) Dynamics 365
10 5 (1.91%) Azure Monitor
11 4 (1.53%) dbt
11 4 (1.53%) Google Workspace
12 1 (0.38%) Adobe Creative Cloud
12 1 (0.38%) Amazon CloudWatch
12 1 (0.38%) Amazon EC2
12 1 (0.38%) Datadog
12 1 (0.38%) GCP
12 1 (0.38%) IaaS
12 1 (0.38%) PaaS
Communications & Networking
1 31 (11.83%) VPN
2 30 (11.45%) Firewall
3 23 (8.78%) LAN
3 23 (8.78%) WAN
4 21 (8.02%) DHCP
4 21 (8.02%) DNS
5 16 (6.11%) TCP/IP
6 15 (5.73%) Unified Communications
6 15 (5.73%) WebEx
6 15 (5.73%) Wi-Fi
7 14 (5.34%) Skype
7 14 (5.34%) Wireless
8 10 (3.82%) VLAN
9 8 (3.05%) SD-WAN
10 7 (2.67%) WinSCP
11 6 (2.29%) MPLS
12 5 (1.91%) Remote Desktop
13 4 (1.53%) Wireshark
14 3 (1.15%) FIX Connectivity
14 3 (1.15%) IP Telephony
Database & Business Intelligence
1 36 (13.74%) SQL Server
2 20 (7.63%) Power BI
3 11 (4.20%) Relational Database
4 7 (2.67%) MySQL
5 6 (2.29%) SQL Server Integration Services
6 5 (1.91%) Metabase
6 5 (1.91%) SQL Server Reporting Services
7 4 (1.53%) Data Warehouse
8 1 (0.38%) Amazon RDS
Development Applications
1 20 (7.63%) JIRA
2 6 (2.29%) Git
3 5 (1.91%) Visual Studio
General
1 136 (51.91%) Social Skills
2 56 (21.37%) Finance
3 45 (17.18%) Law
4 36 (13.74%) Analytical Skills
5 34 (12.98%) Legal
6 23 (8.78%) Telecoms
7 12 (4.58%) Front Office
8 11 (4.20%) Banking
9 7 (2.67%) Back Office
9 7 (2.67%) Organisational Skills
10 6 (2.29%) Documentation Skills
11 5 (1.91%) Retail
12 4 (1.53%) Investment Banking
13 3 (1.15%) Advertising
14 2 (0.76%) Spanish Language
15 1 (0.38%) Automotive
15 1 (0.38%) Billing
15 1 (0.38%) Portuguese Language
15 1 (0.38%) Presentation Skills
15 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.82%) FIX Protocol
2 8 (3.05%) .NET
3 5 (1.91%) HTML
4 4 (1.53%) CSS
5 2 (0.76%) EDI
5 2 (0.76%) jQuery
6 1 (0.38%) .NET Framework
6 1 (0.38%) MFC
6 1 (0.38%) XML
Miscellaneous
1 34 (12.98%) Video Conferencing
2 25 (9.54%) Onboarding
3 21 (8.02%) Management Information System
4 19 (7.25%) Enterprise Software
5 14 (5.34%) Driving Licence
6 8 (3.05%) iPhone
7 7 (2.67%) iPad
8 6 (2.29%) Data Centre
9 5 (1.91%) Mobile App
9 5 (1.91%) Reference Data
10 4 (1.53%) Analytical Mindset
10 4 (1.53%) Cyber Threat
10 4 (1.53%) e-Learning
10 4 (1.53%) EPoS
10 4 (1.53%) Self-Motivation
11 3 (1.15%) AS400
11 3 (1.15%) Data Protection Act
11 3 (1.15%) Derivative
11 3 (1.15%) Equities
11 3 (1.15%) Eurex
Operating Systems
1 109 (41.60%) Windows
2 35 (13.36%) Windows 10
3 23 (8.78%) Mac OS
3 23 (8.78%) Windows Server
4 20 (7.63%) Linux
5 14 (5.34%) Unix
6 10 (3.82%) Apple iOS
7 5 (1.91%) Solaris
8 3 (1.15%) Android
8 3 (1.15%) Ubuntu
8 3 (1.15%) Windows 7
8 3 (1.15%) Windows Server 2016
9 2 (0.76%) Windows Server 2019
10 1 (0.38%) Windows Server 2008
10 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 99 (37.79%) ITIL
2 80 (30.53%) Problem-Solving
3 44 (16.79%) Customer Service
4 37 (14.12%) Change Management
5 26 (9.92%) Service Management
6 23 (8.78%) Problem Management
7 22 (8.40%) ITSM
8 21 (8.02%) Continuous Improvement
9 20 (7.63%) Business Intelligence
10 19 (7.25%) Cybersecurity
11 18 (6.87%) Data Protection
11 18 (6.87%) Document Management
12 17 (6.49%) Data Management
12 17 (6.49%) Runbook
13 14 (5.34%) Preventative Maintenance
14 13 (4.96%) Agile
14 13 (4.96%) Batch Processing
14 13 (4.96%) ISMS
14 13 (4.96%) Service Delivery
15 12 (4.58%) Release Management
Programming Languages
1 87 (33.21%) SQL
2 23 (8.78%) Python
3 18 (6.87%) PowerShell
4 7 (2.67%) Java
4 7 (2.67%) VB.NET
5 5 (1.91%) C#
6 4 (1.53%) Bash
7 3 (1.15%) JavaScript
7 3 (1.15%) T-SQL
8 2 (0.76%) Shell Script
9 1 (0.38%) Bicep
9 1 (0.38%) VBA
Qualifications
1 56 (21.37%) Degree
2 16 (6.11%) Microsoft Certification
3 15 (5.73%) MCP
4 11 (4.20%) A+ Certification
5 10 (3.82%) Computer Science Degree
5 10 (3.82%) ITIL Certification
6 6 (2.29%) CCNA
6 6 (2.29%) Cisco Certification
6 6 (2.29%) Network+ Certification
7 5 (1.91%) MCTS
8 4 (1.53%) Master's Degree
9 2 (0.76%) MCDST
9 2 (0.76%) MCITP
9 2 (0.76%) MCSA
9 2 (0.76%) MCSE
10 1 (0.38%) AWS Certification
10 1 (0.38%) Azure Certification
10 1 (0.38%) BPSS Clearance
10 1 (0.38%) SC Cleared
10 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 13 (4.96%) ISO/IEC 27001
1 13 (4.96%) SLA
2 9 (3.44%) Accessibility
3 7 (2.67%) Cyber Essentials
4 5 (1.91%) QA
5 2 (0.76%) GDPR
System Software
1 78 (29.77%) Active Directory
2 13 (4.96%) VMware Infrastructure
3 7 (2.67%) Hyper-V
4 5 (1.91%) Virtual Machines
5 4 (1.53%) BitLocker
5 4 (1.53%) Firmware
Systems Management
1 40 (15.27%) Microsoft Intune
2 12 (4.58%) SCCM
3 6 (2.29%) Jamf Pro
4 3 (1.15%) Grafana
5 1 (0.38%) SCOM
5 1 (0.38%) Terraform
Vendors
1 124 (47.33%) Microsoft
2 17 (6.49%) Cisco
3 14 (5.34%) ServiceNow
4 13 (4.96%) Guidewire
4 13 (4.96%) Polycom
4 13 (4.96%) VMware
5 12 (4.58%) Apple
6 10 (3.82%) CheckPoint
6 10 (3.82%) Palo Alto
7 9 (3.44%) Intapp
8 8 (3.05%) HP
8 8 (3.05%) Meraki
9 7 (2.67%) Bloomberg
9 7 (2.67%) Citrix
10 6 (2.29%) Arista
10 6 (2.29%) Fortinet
10 6 (2.29%) Genesys
10 6 (2.29%) Juniper
11 5 (1.91%) Logitech
11 5 (1.91%) SolarWinds