Period
to 12 April 2021

The median annual salary for a Support Analyst was £41,500 in advertised job vacancies in London during the 6 months to 12 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
12 Apr 2021
Same period 2020 Same period 2019
Rank 237 162 124
Rank change year-on-year -75 -38 +32
Permanent jobs requiring a Support Analyst 429 1,014 1,648
As % of all permanent jobs advertised in London 1.40% 2.17% 2.70%
As % of the Job Titles category 1.51% 2.29% 2.83%
Number of salaries quoted 393 884 1,404
10th Percentile £27,500 £25,000 £25,750
25th Percentile £32,000 £28,500 £28,500
Median annual salary (50th Percentile) £41,500 £38,000 £37,500
Median % change year-on-year +9.21% +1.33% -
75th Percentile £62,500 £56,250 £53,750
90th Percentile £75,000 £72,500 £66,250
England median annual salary £32,500 £32,500 £32,125
% change year-on-year - +1.17% +1.98%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 28,334 44,286 58,311
% of permanent IT jobs with a recognized job title 92.38% 94.57% 95.49%
Number of salaries quoted 22,934 36,360 48,286
10th Percentile £41,250 £36,250 £35,000
25th Percentile £52,500 £47,500 £46,250
Median annual salary (50th Percentile) £69,000 £65,000 £62,500
Median % change year-on-year +6.15% +4.00% +4.17%
75th Percentile £85,000 £83,750 £80,000
90th Percentile £101,250 £100,000 £95,000
England median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 12 April 2021.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 12 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -48 105 £45,000 +20.00% 14
East London +24 17 £30,000 -37.50% 3
South London -19 13 £31,500 -3.08% 2
West London +40 9 £31,500 +14.55% 6
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 12 April 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 232 (54.08%) Windows
2 173 (40.33%) Finance
3 167 (38.93%) SQL
4 131 (30.54%) Microsoft 365
5 130 (30.30%) Active Directory
6 114 (26.57%) Microsoft
7 88 (20.51%) Windows Server
8 80 (18.65%) ITIL
9 77 (17.95%) Python
10 72 (16.78%) Linux
11 70 (16.32%) Problem-Solving
12 69 (16.08%) Windows 10
13 62 (14.45%) Azure
14 61 (14.22%) SQL Server
15 60 (13.99%) Unix
16 57 (13.29%) Back Office
16 57 (13.29%) PowerShell
17 53 (12.35%) SharePoint
17 53 (12.35%) Data Warehouse
17 53 (12.35%) Microsoft Office
17 53 (12.35%) Analytical Skills
18 49 (11.42%) Banking
18 49 (11.42%) SQL Server Reporting Services
19 47 (10.96%) SQL Server Integration Services
20 44 (10.26%) Red Hat
21 38 (8.86%) .NET
21 38 (8.86%) Windows 7
22 37 (8.62%) T-SQL
23 35 (8.16%) Red Hat Enterprise Linux
23 35 (8.16%) FIX Protocol

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (12.35%) SharePoint
2 19 (4.43%) MS Exchange
3 6 (1.40%) Skype for Business
4 5 (1.17%) CMS
4 5 (1.17%) IIS
4 5 (1.17%) Sitefinity
5 4 (0.93%) Sitecore CMS
6 3 (0.70%) Confluence
7 2 (0.47%) Apache
7 2 (0.47%) Site Server
7 2 (0.47%) WebLogic
8 1 (0.23%) Elasticsearch
8 1 (0.23%) Exchange Server 2013
8 1 (0.23%) SharePoint 2010
8 1 (0.23%) SharePoint 2013
8 1 (0.23%) Tomcat
Applications
1 53 (12.35%) Microsoft Office
2 30 (6.99%) Microsoft Excel
3 20 (4.66%) AutoCAD
3 20 (4.66%) Revit
4 10 (2.33%) Microsoft PowerPoint
5 3 (0.70%) MS Visio
6 2 (0.47%) MadCap Flare
7 1 (0.23%) Adobe Creative Suite
7 1 (0.23%) Microsoft Project
Business Applications
1 13 (3.03%) Dynamics CRM
2 6 (1.40%) Elite 3E
2 6 (1.40%) Salesforce.com CRM
3 5 (1.17%) NetSuite
4 3 (0.70%) Dynamics AX
5 2 (0.47%) Advent Moxy
5 2 (0.47%) Advent Portfolio Exchange
5 2 (0.47%) Carpe Diem
5 2 (0.47%) Markit EDM
5 2 (0.47%) Maximo
5 2 (0.47%) PeopleSoft Financials
5 2 (0.47%) Relativity
6 1 (0.23%) Bloomberg AIM
6 1 (0.23%) Endur
6 1 (0.23%) IntelliMatch
6 1 (0.23%) iTrent
6 1 (0.23%) Northgate Housing
6 1 (0.23%) Oracle Applications
6 1 (0.23%) Sage 300 ERP
6 1 (0.23%) Sage CRM
Cloud Services
1 131 (30.54%) Microsoft 365
2 62 (14.45%) Azure
3 20 (4.66%) Adobe Creative Cloud
4 13 (3.03%) Power Platform
5 11 (2.56%) Azure Active Directory
6 9 (2.10%) Dynamics 365
7 8 (1.86%) AWS
7 8 (1.86%) SaaS
8 6 (1.40%) Mimecast
9 4 (0.93%) PowerApps
10 3 (0.70%) GCP
10 3 (0.70%) OneDrive
10 3 (0.70%) OpenShift
11 2 (0.47%) Datadog
11 2 (0.47%) FinancialForce
12 1 (0.23%) Power Automate
12 1 (0.23%) Salesforce Service Cloud
12 1 (0.23%) Taleo
Communications & Networking
1 33 (7.69%) VPN
2 24 (5.59%) DHCP
3 23 (5.36%) DNS
4 20 (4.66%) SSH
5 18 (4.20%) TCP/IP
6 15 (3.50%) LAN
7 13 (3.03%) Firewall
8 12 (2.80%) WAN
9 11 (2.56%) FIX Connectivity
9 11 (2.56%) VoIP
10 8 (1.86%) Skype
11 6 (1.40%) Remote Desktop
11 6 (1.40%) WebEx
12 5 (1.17%) Internet
12 5 (1.17%) Wi-Fi
13 4 (0.93%) Cisco IOS
14 3 (0.70%) MPLS
14 3 (0.70%) VLAN
15 2 (0.47%) Extranet
15 2 (0.47%) IPsec
Database & Business Intelligence
1 61 (14.22%) SQL Server
2 53 (12.35%) Data Warehouse
3 49 (11.42%) SQL Server Reporting Services
4 47 (10.96%) SQL Server Integration Services
5 21 (4.90%) Relational Database
6 11 (2.56%) MySQL
6 11 (2.56%) RDBMS
6 11 (2.56%) SQL Server 2016
7 9 (2.10%) Power BI
8 6 (1.40%) Cosmos DB
8 6 (1.40%) Data Lake
8 6 (1.40%) Oracle Database
9 4 (0.93%) Oracle Database 10g
9 4 (0.93%) SQL Server 2005
10 3 (0.70%) Tableau
11 2 (0.47%) MongoDB
11 2 (0.47%) NoSQL
11 2 (0.47%) Oracle Reports
12 1 (0.23%) Crystal Reports
12 1 (0.23%) MS Access
Development Applications
1 10 (2.33%) JIRA
2 4 (0.93%) Postman
3 3 (0.70%) Eclipse
3 3 (0.70%) Git (software)
4 1 (0.23%) Artifactory
4 1 (0.23%) InstallShield
4 1 (0.23%) Jenkins
4 1 (0.23%) Maven
4 1 (0.23%) MSI
4 1 (0.23%) Oracle APEX
4 1 (0.23%) PhpStorm
4 1 (0.23%) SonarQube
4 1 (0.23%) Toad
General
1 173 (40.33%) Finance
2 57 (13.29%) Back Office
3 49 (11.42%) Banking
4 22 (5.13%) Law
5 20 (4.66%) Front Office
6 15 (3.50%) Investment Banking
6 15 (3.50%) Legal
7 11 (2.56%) Financial Institution
7 11 (2.56%) Public Sector
8 6 (1.40%) Retail
9 5 (1.17%) International Banking
10 3 (0.70%) Advertising
11 2 (0.47%) Billing
11 2 (0.47%) General Ledger
11 2 (0.47%) Marketing
11 2 (0.47%) Telecoms
12 1 (0.23%) French Language
12 1 (0.23%) Games
12 1 (0.23%) German Language
12 1 (0.23%) Manufacturing
Libraries, Frameworks & Software Standards
1 38 (8.86%) .NET
2 35 (8.16%) FIX Protocol
3 12 (2.80%) HTML
3 12 (2.80%) XML
4 11 (2.56%) CSS
5 10 (2.33%) Middleware
6 7 (1.63%) Web Services
7 6 (1.40%) ADO
7 6 (1.40%) AngularJS
7 6 (1.40%) JSON
8 5 (1.17%) Ajax
9 4 (0.93%) Swagger
10 3 (0.70%) REST
11 1 (0.23%) .NET Framework
11 1 (0.23%) Kafka
11 1 (0.23%) Laravel
11 1 (0.23%) NHibernate
11 1 (0.23%) OAuth2
11 1 (0.23%) OpenID
11 1 (0.23%) Spring
Miscellaneous
1 53 (12.35%) Analytical Skills
2 28 (6.53%) SWIFT
3 17 (3.96%) Equities
3 17 (3.96%) Management Information System
4 11 (2.56%) Video Conferencing
5 9 (2.10%) Derivative
5 9 (2.10%) Fixed Income
6 8 (1.86%) Eurex
7 7 (1.63%) Foreign Exchange (FX)
7 7 (1.63%) iPhone
8 6 (1.40%) iPad
9 5 (1.17%) Self-Motivation
10 4 (0.93%) Blackberry
10 4 (0.93%) Clustering
10 4 (0.93%) Data Structures
11 2 (0.47%) Driving Licence
11 2 (0.47%) EPoS
11 2 (0.47%) Handset
11 2 (0.47%) Mobile App
11 2 (0.47%) Replication
Operating Systems
1 232 (54.08%) Windows
2 88 (20.51%) Windows Server
3 72 (16.78%) Linux
4 69 (16.08%) Windows 10
5 60 (13.99%) Unix
6 38 (8.86%) Windows 7
7 35 (8.16%) Red Hat Enterprise Linux
8 11 (2.56%) Mac OS
9 9 (2.10%) Solaris
10 8 (1.86%) Android
10 8 (1.86%) CentOS
10 8 (1.86%) Mac OS X
10 8 (1.86%) Ubuntu
10 8 (1.86%) Windows Server 2012
11 7 (1.63%) Windows Server 2008
11 7 (1.63%) Windows Server 2016
12 6 (1.40%) Apple iOS
13 5 (1.17%) Windows 8
14 3 (0.70%) Windows Server 2019
15 2 (0.47%) Windows Server 2003
Processes & Methodologies
1 80 (18.65%) ITIL
2 70 (16.32%) Problem-Solving
3 29 (6.76%) Service Delivery
4 28 (6.53%) CRM
4 28 (6.53%) Problem Management
5 20 (4.66%) DevOps
6 17 (3.96%) Collaborative Working
6 17 (3.96%) Disaster Recovery
7 14 (3.26%) Fintech
7 14 (3.26%) Incident Management
8 13 (3.03%) Agile Software Development
8 13 (3.03%) Continuous Improvement
8 13 (3.03%) Mentoring
9 12 (2.80%) Asset Management
9 12 (2.80%) Change Management
9 12 (2.80%) Service Management
10 11 (2.56%) Business Continuity
10 11 (2.56%) Cash Management
10 11 (2.56%) Innovative Thinking
10 11 (2.56%) Process Improvement
Programming Languages
1 167 (38.93%) SQL
2 77 (17.95%) Python
3 57 (13.29%) PowerShell
4 37 (8.62%) T-SQL
5 27 (6.29%) C#
6 26 (6.06%) Shell Script
7 25 (5.83%) Perl
8 21 (4.90%) Bash Shell
9 20 (4.66%) Java
10 16 (3.73%) JavaScript
11 11 (2.56%) VB
12 9 (2.10%) Korn
13 8 (1.86%) Ruby
14 7 (1.63%) VBA
15 6 (1.40%) PL/SQL
16 3 (0.70%) PHP
17 2 (0.47%) VBScript
18 1 (0.23%) C
18 1 (0.23%) Tcl
18 1 (0.23%) VB.NET
Qualifications
1 25 (5.83%) Degree
2 10 (2.33%) Microsoft Certification
3 7 (1.63%) MCSE
4 6 (1.40%) A+ Certification
4 6 (1.40%) ITIL Certification
5 5 (1.17%) MCITP
5 5 (1.17%) MOS
6 4 (0.93%) ITIL Foundation Certificate
6 4 (0.93%) MCP
6 4 (0.93%) MCSA
7 3 (0.70%) Computer Science Degree
7 3 (0.70%) MCTS
7 3 (0.70%) SC Cleared
7 3 (0.70%) Security Cleared
8 2 (0.47%) CCNA
8 2 (0.47%) Cisco Certification
8 2 (0.47%) Network+ Certification
9 1 (0.23%) Linux+ Certification
9 1 (0.23%) Oracle Certification
9 1 (0.23%) PMI Certification
Quality Assurance & Compliance
1 24 (5.59%) SLA
2 17 (3.96%) QA
3 7 (1.63%) MiFID
4 5 (1.17%) GDPR
5 4 (0.93%) PMO
6 1 (0.23%) Cyber Essentials
6 1 (0.23%) Cyber Essentials PLUS
6 1 (0.23%) Data Quality
6 1 (0.23%) SEPA
System Software
1 130 (30.30%) Active Directory
2 8 (1.86%) VMware Infrastructure
3 7 (1.63%) Hyper-V
4 3 (0.70%) vSphere
5 2 (0.47%) BitLocker
5 2 (0.47%) XenDesktop
6 1 (0.23%) Docker
6 1 (0.23%) Microsoft App-V
6 1 (0.23%) Terminal Services
6 1 (0.23%) Virtual Machines
6 1 (0.23%) VMware ESXi
Systems Management
1 29 (6.76%) SCCM
2 12 (2.80%) Microsoft Intune
3 7 (1.63%) Control-M
3 7 (1.63%) Grafana
4 6 (1.40%) Packer
4 6 (1.40%) Puppet
4 6 (1.40%) Terraform
5 4 (0.93%) Jamf Pro
6 3 (0.70%) AirWatch
7 2 (0.47%) Ansible
7 2 (0.47%) Backup Exec
7 2 (0.47%) Nagios
7 2 (0.47%) Oracle Enterprise Manager
7 2 (0.47%) SCOM
7 2 (0.47%) Single Sign-On
8 1 (0.23%) Data Guard
8 1 (0.23%) Kubernetes
8 1 (0.23%) Red Hat Spacewalk
Vendors
1 114 (26.57%) Microsoft
2 44 (10.26%) Red Hat
3 31 (7.23%) Oracle
4 29 (6.76%) Citrix
5 23 (5.36%) VMware
6 22 (5.13%) Cisco
7 21 (4.90%) Adobe
8 20 (4.66%) Autodesk
9 16 (3.73%) Sybase
10 15 (3.50%) Bloomberg
11 12 (2.80%) Fidessa
12 11 (2.56%) SmartStream
13 10 (2.33%) Aareon
13 10 (2.33%) Salesforce.com
13 10 (2.33%) Sun
14 9 (2.10%) ION Trading
14 9 (2.10%) Reuters
14 9 (2.10%) ServiceNow
15 8 (1.86%) Patsystems
15 8 (1.86%) Trayport