Period
to 22 November 2017

The median annual salary for a Support Analyst was £37,500 in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 138 113 88
Rank change year-on-year -25 -25 -11
Permanent jobs requiring a Support Analyst 1868 2082 2920
As % of all permanent IT jobs advertised in London 2.48% 2.73% 3.32%
As % of the Job Titles category 2.63% 2.85% 3.46%
Number of salaries quoted 1542 1897 2610
London median annual salary £37,500 £35,000 £42,250
Median salary % change year-on-year +7.14% -17.16% +11.18%
10th Percentile £25,000 £23,500 £24,250
90th Percentile £62,500 £58,850 £72,025
England median annual salary £30,500 £31,500 £32,500
% change year-on-year -3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71111 73142 84412
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56006 63190 71627
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -6 422 £42,500 +6.25% 49
West London -10 85 £36,500 +10.61% 14
South London -48 35 £30,000 - 4
East London -1 29 £29,000 +11.54% 3
North London -9 9 £28,750 -0.86%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Analyst in the job title.

1 925 (49.52%) Windows
2 783 (41.92%) Finance
3 711 (38.06%) SQL
4 657 (35.17%) Microsoft
5 517 (27.68%) Active Directory
6 421 (22.54%) Unix
7 414 (22.16%) ITIL
8 397 (21.25%) Banking
9 357 (19.11%) Microsoft Office
10 341 (18.25%) Windows 7
11 336 (17.99%) Linux
12 261 (13.97%) SQL Server
13 260 (13.92%) Oracle
14 258 (13.81%) Windows Server
15 256 (13.70%) Analytical Skills
16 251 (13.44%) Citrix
17 238 (12.74%) Asset Management
18 233 (12.47%) VMware
19 232 (12.42%) Front Office
20 210 (11.24%) Office 365
21 207 (11.08%) Investment Banking
22 203 (10.87%) MS Exchange
23 174 (9.31%) Degree
24 167 (8.94%) Windows 10
25 165 (8.83%) Process Improvement
26 164 (8.78%) Wealth Management
27 156 (8.35%) Retail Banking
28 151 (8.08%) VMware Infrastructure
29 150 (8.03%) Law
30 149 (7.98%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (10.87%) MS Exchange
2 130 (6.96%) SharePoint
3 102 (5.46%) Exchange Server 2010
4 88 (4.71%) IIS
5 62 (3.32%) Tomcat
6 51 (2.73%) Apache
7 50 (2.68%) Exchange Server 2013
8 44 (2.36%) Blackberry Enterprise Server
9 35 (1.87%) Skype for Business
10 31 (1.66%) JBoss
11 24 (1.28%) Exchange Server 2007
12 20 (1.07%) IBM Notes
12 20 (1.07%) WebLogic
13 17 (0.91%) WebSphere
14 12 (0.64%) Confluence
14 12 (0.64%) Mule
14 12 (0.64%) Mule ESB
15 11 (0.59%) Adobe Experience Manager
16 10 (0.54%) Documentum
16 10 (0.54%) SharePoint 2010
Applications
1 357 (19.11%) Microsoft Office
2 110 (5.89%) Microsoft Excel
3 36 (1.93%) Microsoft PowerPoint
4 23 (1.23%) MS Visio
5 9 (0.48%) Adobe Creative Suite
6 4 (0.21%) Acrobat
6 4 (0.21%) Adobe Captivate
7 3 (0.16%) AutoCAD
7 3 (0.16%) HipChat
8 2 (0.11%) Adobe Illustrator
8 2 (0.11%) Camtasia
8 2 (0.11%) InDesign
8 2 (0.11%) Maya
8 2 (0.11%) Microsoft Project
8 2 (0.11%) Photoshop
8 2 (0.11%) Revit
8 2 (0.11%) Vectorworks
9 1 (0.054%) CINEMA 4D
9 1 (0.054%) Spreadsheet
Business Applications
1 91 (4.87%) Dynamics CRM
2 66 (3.53%) ION MarketView
3 27 (1.45%) Oracle EBS
4 22 (1.18%) Dynamics NAV
5 19 (1.02%) Dynamics AX
6 16 (0.86%) Oracle Cash Management
7 14 (0.75%) Eikon
8 13 (0.70%) Eloqua
8 13 (0.70%) Northgate Housing
9 12 (0.64%) Actimize
10 11 (0.59%) HFM
11 10 (0.54%) Oracle Payables
11 10 (0.54%) Oracle Receivables
11 10 (0.54%) thinkFolio
12 9 (0.48%) Endur
12 9 (0.48%) FLEXCUBE
12 9 (0.48%) Oracle Assets
12 9 (0.48%) Oracle Financials
12 9 (0.48%) Oracle iProcurement
12 9 (0.48%) Oracle Procure-to-Pay
Cloud Services
1 210 (11.24%) Office 365
2 74 (3.96%) Microsoft Azure
3 44 (2.36%) Amazon AWS
4 30 (1.61%) SaaS
5 15 (0.80%) OneDrive
6 12 (0.64%) Cloud Computing
6 12 (0.64%) Mimecast
7 11 (0.59%) Adobe Analytics
8 4 (0.21%) Adobe Creative Cloud
8 4 (0.21%) G Suite
9 3 (0.16%) IaaS
9 3 (0.16%) PaaS
9 3 (0.16%) Salesforce Sales Cloud
9 3 (0.16%) Yammer
10 2 (0.11%) Azure Active Directory
10 2 (0.11%) Slack
11 1 (0.054%) Amazon CloudWatch
11 1 (0.054%) Amazon SQS
11 1 (0.054%) CloudFront
11 1 (0.054%) Datadog
Communications & Networking
1 106 (5.67%) Firewall
2 105 (5.62%) DNS
3 97 (5.19%) TCP/IP
4 76 (4.07%) DHCP
5 69 (3.69%) LAN
6 61 (3.27%) WAN
7 58 (3.10%) VPN
8 37 (1.98%) VoIP
9 31 (1.66%) Internet
10 29 (1.55%) Wireless
11 27 (1.45%) SAN
12 24 (1.28%) Intranet
13 23 (1.23%) Skype
14 22 (1.18%) VLAN
15 17 (0.91%) SSL
16 16 (0.86%) Remote Desktop
17 15 (0.80%) Network Security
18 14 (0.75%) Wi-Fi
19 13 (0.70%) Cisco IOS
20 11 (0.59%) FTP
Database & Business Intelligence
1 261 (13.97%) SQL Server
2 54 (2.89%) SQL Server 2008
2 54 (2.89%) SQL Server Reporting Services
3 35 (1.87%) SQL Server Integration Services
4 31 (1.66%) Oracle Database
5 27 (1.45%) Relational Database
6 20 (1.07%) SQL Server 2005
6 20 (1.07%) SQL Server Analysis Services
7 18 (0.96%) Data Warehouse
8 17 (0.91%) BusinessObjects
9 16 (0.86%) Crystal Reports
10 14 (0.75%) MySQL
11 12 (0.64%) Blockchain
12 11 (0.59%) PowerCenter
12 11 (0.59%) QlikView
12 11 (0.59%) SQL Server 2012
13 10 (0.54%) Oracle Reports
14 9 (0.48%) KDB
14 9 (0.48%) Oracle Database 10g
15 8 (0.43%) Qlik Sense
Development Applications
1 36 (1.93%) JIRA
2 13 (0.70%) Team Foundation Server
3 12 (0.64%) Talend Open Studio
4 9 (0.48%) Eclipse
5 7 (0.37%) Jenkins
5 7 (0.37%) Octopus Deploy
5 7 (0.37%) Subversion
5 7 (0.37%) TeamCity
6 5 (0.27%) Atlassian Bamboo
6 5 (0.27%) Hudson
6 5 (0.27%) MSBuild
6 5 (0.27%) SQL Server Management Studio (SSMS)
7 4 (0.21%) Toad
8 3 (0.16%) IBM UrbanCode
8 3 (0.16%) IntelliJ
9 2 (0.11%) FrontPage
9 2 (0.11%) Visual Studio
10 1 (0.054%) JUnit
10 1 (0.054%) MSI
10 1 (0.054%) PowerBuilder
General
1 783 (41.92%) Finance
2 397 (21.25%) Banking
3 232 (12.42%) Front Office
4 207 (11.08%) Investment Banking
5 156 (8.35%) Retail Banking
6 150 (8.03%) Law
7 122 (6.53%) Legal
8 61 (3.27%) Retail
9 51 (2.73%) Back Office
10 41 (2.19%) Financial Institution
11 40 (2.14%) Games
12 38 (2.03%) Marketing
13 35 (1.87%) Private Banking
14 24 (1.28%) Telecoms
15 23 (1.23%) Corporate Banking
16 22 (1.18%) German Language
16 22 (1.18%) Publishing
17 20 (1.07%) Advertising
18 16 (0.86%) Italian Language
19 14 (0.75%) French Language
Libraries, Frameworks & Software Standards
1 90 (4.82%) .NET
2 84 (4.50%) FIX Protocol
3 52 (2.78%) HTML
4 46 (2.46%) J2EE
5 43 (2.30%) Web Services
6 40 (2.14%) XML
7 36 (1.93%) CSS
8 26 (1.39%) ASP.NET
8 26 (1.39%) jQuery
9 20 (1.07%) .NET Framework
10 18 (0.96%) Middleware
11 14 (0.75%) JSP
12 12 (0.64%) AngularJS
12 12 (0.64%) ASP.NET MVC
13 11 (0.59%) EDI
14 10 (0.54%) SOAP
14 10 (0.54%) WebSphere MQ
15 9 (0.48%) MDX
16 8 (0.43%) Java EE
17 6 (0.32%) JSON
Miscellaneous
1 256 (13.70%) Analytical Skills
2 125 (6.69%) Foreign Exchange (FX)
3 89 (4.76%) Blackberry
4 71 (3.80%) Equities
5 64 (3.43%) Computer Science
6 56 (3.00%) Fixed Income
7 53 (2.84%) Management Information System
8 49 (2.62%) Enterprise Software
9 47 (2.52%) Client/Server
10 42 (2.25%) Hedge funds
11 39 (2.09%) iPad
12 38 (2.03%) Derivative
12 38 (2.03%) SWIFT
13 37 (1.98%) Video Conferencing
14 34 (1.82%) Fintech
15 33 (1.77%) iPhone
16 27 (1.45%) Data Centre
17 26 (1.39%) Smartphone
18 24 (1.28%) N-Tier
19 23 (1.23%) User Experience
Operating Systems
1 925 (49.52%) Windows
2 421 (22.54%) Unix
3 341 (18.25%) Windows 7
4 336 (17.99%) Linux
5 258 (13.81%) Windows Server
6 167 (8.94%) Windows 10
7 149 (7.98%) Windows Server 2012
8 139 (7.44%) Windows Server 2008
9 94 (5.03%) Windows 8
10 58 (3.10%) Windows Server 2003
11 57 (3.05%) Red Hat Enterprise Linux
12 54 (2.89%) Android
12 54 (2.89%) Mac OS X
13 38 (2.03%) Apple iOS
14 33 (1.77%) Solaris
15 25 (1.34%) Mac OS
15 25 (1.34%) Windows XP
16 13 (0.70%) Windows NT
17 12 (0.64%) OS/390
17 12 (0.64%) Windows Phone
Processes & Methodologies
1 414 (22.16%) ITIL
2 238 (12.74%) Asset Management
3 165 (8.83%) Process Improvement
4 164 (8.78%) Wealth Management
5 146 (7.82%) Incident Management
6 119 (6.37%) CRM
7 111 (5.94%) Change Management
8 99 (5.30%) E-Commerce
9 95 (5.09%) Problem Management
10 87 (4.66%) Investment Management
11 84 (4.50%) Agile Software Development
12 69 (3.69%) Service Management
13 66 (3.53%) ETL
14 65 (3.48%) Business Intelligence
15 63 (3.37%) Service Delivery
16 58 (3.10%) Escalation Management
17 55 (2.94%) Root Cause Analysis
18 54 (2.89%) Disaster Recovery
19 47 (2.52%) Analytics
20 46 (2.46%) Electronic Trading
Programming Languages
1 711 (38.06%) SQL
2 125 (6.69%) Java
3 108 (5.78%) PowerShell
4 77 (4.12%) T-SQL
5 72 (3.85%) JavaScript
6 67 (3.59%) Python
7 63 (3.37%) C#
8 61 (3.27%) Perl
9 52 (2.78%) VB
10 45 (2.41%) Shell Script
11 40 (2.14%) VBA
12 26 (1.39%) PL/SQL
13 19 (1.02%) C
14 16 (0.86%) C++
15 12 (0.64%) Bash Shell
16 11 (0.59%) PHP
17 8 (0.43%) Ruby
17 8 (0.43%) VBScript
18 5 (0.27%) R
19 4 (0.21%) MATLAB
Qualifications
1 174 (9.31%) Degree
2 90 (4.82%) Microsoft Certification
3 45 (2.41%) MCSE
4 40 (2.14%) MCP
5 35 (1.87%) ITIL Certification
6 27 (1.45%) Cisco Certification
6 27 (1.45%) MCSA
7 23 (1.23%) CCNA
7 23 (1.23%) Computer Science Degree
8 20 (1.07%) Security Cleared
9 15 (0.80%) ITIL Foundation Certificate
10 14 (0.75%) A+ Certification
11 13 (0.70%) SC Cleared
12 11 (0.59%) MCDST
12 11 (0.59%) MCITP
13 5 (0.27%) CCNP
14 4 (0.21%) Citrix Certification
14 4 (0.21%) JNCIA
14 4 (0.21%) VMware Certified Professional (VCP)
15 3 (0.16%) Oracle Certification
Quality Assurance & Compliance
1 148 (7.92%) SLA
2 42 (2.25%) QA
3 25 (1.34%) Data Quality
4 14 (0.75%) SEPA
5 6 (0.32%) ISO/IEC 27001
6 5 (0.27%) Solvency II
7 4 (0.21%) COBIT
7 4 (0.21%) PCI DSS
8 3 (0.16%) PMO
9 2 (0.11%) GxP
10 1 (0.054%) EMIR
10 1 (0.054%) HL7
10 1 (0.054%) MiFID
10 1 (0.054%) Sarbanes-Oxley
System Software
1 517 (27.68%) Active Directory
2 151 (8.08%) VMware Infrastructure
3 57 (3.05%) XenApp
4 37 (1.98%) vSphere
5 36 (1.93%) Hyper-V
6 28 (1.50%) XenDesktop
7 26 (1.39%) Virtual Desktop
8 24 (1.28%) VMware ESXi
9 9 (0.48%) Terminal Services
10 8 (0.43%) Virtual Servers
11 7 (0.37%) Docker
11 7 (0.37%) Virtual Machines
12 6 (0.32%) DFS Replication
13 4 (0.21%) BitLocker
14 3 (0.16%) Tivoli Workload Scheduler
14 3 (0.16%) XenServer
15 2 (0.11%) Firmware
15 2 (0.11%) NFS
15 2 (0.11%) VMware Server
15 2 (0.11%) VMware Workstation
Systems Management
1 88 (4.71%) SCCM
2 27 (1.45%) WSUS
3 22 (1.18%) Oracle Enterprise Manager
4 20 (1.07%) Ansible
5 19 (1.02%) BMC PATROL
6 18 (0.96%) Puppet
7 17 (0.91%) vCenter Server
8 16 (0.86%) Backup Exec
8 16 (0.86%) Control-M
8 16 (0.86%) Tivoli
9 14 (0.75%) Opscode Chef
10 12 (0.64%) ITRS Geneos
10 12 (0.64%) Nagios
10 12 (0.64%) Tivoli NetView
11 11 (0.59%) Microsoft Intune
12 9 (0.48%) ServiceCenter
13 8 (0.43%) Cisco CUCM
13 8 (0.43%) Opsview
13 8 (0.43%) Salt
14 4 (0.21%) Systems Management Server (SMS)
Vendors
1 657 (35.17%) Microsoft
2 260 (13.92%) Oracle
3 251 (13.44%) Citrix
4 233 (12.47%) VMware
5 88 (4.71%) Cisco
6 73 (3.91%) ION Trading
7 72 (3.85%) Apple
8 69 (3.69%) iManage
9 60 (3.21%) Sybase
10 52 (2.78%) Bloomberg
11 45 (2.41%) Adobe
12 39 (2.09%) HP
13 37 (1.98%) Red Hat
14 36 (1.93%) Informatica
15 33 (1.77%) IBM
16 32 (1.71%) SAP
17 31 (1.66%) Salesforce.com
18 29 (1.55%) Charles River
18 29 (1.55%) Splunk
19 28 (1.50%) Reuters