Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 17 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jul 2026
Same period 2025 Same period 2024
Rank 224 169 194
Rank change year-on-year -55 +25 0
Permanent jobs requiring a Support Analyst 217 269 380
As % of all permanent jobs in London 0.97% 2.16% 1.69%
As % of the Job Titles category 1.05% 2.36% 1.79%
Number of salaries quoted 179 220 324
10th Percentile £29,000 £31,725 £30,000
25th Percentile £35,000 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +9.09%
75th Percentile £52,500 £59,375 £65,688
90th Percentile £67,500 £73,875 £85,000
England median annual salary £35,000 £35,000 £35,000

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 20,699 11,394 21,274
% of permanent jobs with a recognized job title 92.87% 91.55% 94.40%
Number of salaries quoted 14,260 7,394 15,472
10th Percentile £40,000 £40,000 £37,500
25th Percentile £55,000 £53,750 £50,000
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £94,500
90th Percentile £100,000 £120,000 £115,000
England median annual salary £57,500 £55,000 £54,000
% change year-on-year +4.55% +1.85% -10.00%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 17 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 17 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 74 £42,500 -5.56% 9
South London +18 10 £65,000 +116.67%
West London -22 10 £26,000 -16.80% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 17 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 82 (37.79%) Windows
2 80 (36.87%) Microsoft
3 67 (30.88%) Microsoft 365
4 62 (28.57%) Problem-Solving
5 56 (25.81%) ITIL
6 51 (23.50%) SQL
7 45 (20.74%) Continuous Improvement
8 44 (20.28%) Active Directory
9 37 (17.05%) Azure
10 36 (16.59%) Microsoft Office
11 30 (13.82%) ITSM
12 29 (13.36%) Customer Service
13 27 (12.44%) Microsoft Exchange
14 24 (11.06%) SharePoint
15 22 (10.14%) Linux
16 21 (9.68%) Entra ID
16 21 (9.68%) SQL Server
17 20 (9.22%) Microsoft Intune
17 20 (9.22%) ServiceNow
17 20 (9.22%) Windows 10
18 19 (8.76%) Incident Management
18 19 (8.76%) Microsoft Excel
18 19 (8.76%) Power Platform
18 19 (8.76%) PowerShell
18 19 (8.76%) Runbook
19 17 (7.83%) Unified Communications
20 16 (7.37%) OneDrive
20 16 (7.37%) Process Improvement
21 15 (6.91%) Data Management
22 14 (6.45%) Apple

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (12.44%) Microsoft Exchange
2 24 (11.06%) SharePoint
3 6 (2.76%) Skype for Business
4 2 (0.92%) Confluence
Applications
1 36 (16.59%) Microsoft Office
2 19 (8.76%) Microsoft Excel
3 13 (5.99%) Microsoft PowerPoint
Business Applications
1 14 (6.45%) Oracle Retail
2 5 (2.30%) Endur
3 4 (1.84%) Oracle Applications
3 4 (1.84%) Oracle Assets
3 4 (1.84%) Oracle EBS
3 4 (1.84%) Oracle EBS R12
3 4 (1.84%) Oracle Financials
3 4 (1.84%) Oracle Procure-to-Pay
3 4 (1.84%) Oracle Receivables
4 3 (1.38%) Unit4 Business World
5 2 (0.92%) Fidessa
5 2 (0.92%) NEC Housing
6 1 (0.46%) Alphatax
6 1 (0.46%) Dynamics CRM
6 1 (0.46%) Elite 3E
Cloud Services
1 67 (30.88%) Microsoft 365
2 37 (17.05%) Azure
3 21 (9.68%) Entra ID
4 19 (8.76%) Power Platform
5 16 (7.37%) OneDrive
6 12 (5.53%) Power Automate
7 8 (3.69%) Microsoft Copilot
7 8 (3.69%) SaaS
8 7 (3.23%) dbt
9 5 (2.30%) AWS
9 5 (2.30%) ClickUp
10 4 (1.84%) Dynamics 365
10 4 (1.84%) PowerApps
11 3 (1.38%) Boomi
11 3 (1.38%) Datadog
11 3 (1.38%) iPaaS
11 3 (1.38%) Workato
12 2 (0.92%) Google Docs
12 2 (0.92%) Google Sheets
12 2 (0.92%) Google Workspace
Communications & Networking
1 17 (7.83%) Unified Communications
2 11 (5.07%) WebEx
3 9 (4.15%) VPN
4 8 (3.69%) DNS
5 7 (3.23%) TCP/IP
6 6 (2.76%) DHCP
6 6 (2.76%) Skype
7 4 (1.84%) Wi-Fi
7 4 (1.84%) WinSCP
8 3 (1.38%) Firewall
8 3 (1.38%) VLAN
9 2 (0.92%) Cisco IOS
10 1 (0.46%) Broadband
10 1 (0.46%) Cisco IPT
10 1 (0.46%) IP Telephony
10 1 (0.46%) LAN
10 1 (0.46%) Remote Desktop
10 1 (0.46%) Softphone
10 1 (0.46%) WAN
10 1 (0.46%) Wireless
Database & Business Intelligence
1 21 (9.68%) SQL Server
2 10 (4.61%) Power BI
3 8 (3.69%) Metabase
3 8 (3.69%) Relational Database
4 7 (3.23%) Data Warehouse
4 7 (3.23%) SQL Server Integration Services
5 6 (2.76%) SQL Server Reporting Services
6 4 (1.84%) Db2
6 4 (1.84%) Oracle Reports
6 4 (1.84%) PostgreSQL
7 2 (0.92%) Azure SQL Database
8 1 (0.46%) SQL Server Analysis Services
Development Applications
1 9 (4.15%) JIRA
2 8 (3.69%) Visual Studio
3 4 (1.84%) Eclipse
3 4 (1.84%) Oracle Forms
3 4 (1.84%) Toad
4 3 (1.38%) Git
5 2 (0.92%) Rational Rhapsody
General
1 103 (47.47%) Social Skills
2 61 (28.11%) Finance
3 37 (17.05%) Analytical Skills
3 37 (17.05%) Law
4 29 (13.36%) Legal
5 21 (9.68%) Banking
6 14 (6.45%) Retail
7 9 (4.15%) Documentation Skills
7 9 (4.15%) Front Office
8 8 (3.69%) International Banking
9 7 (3.23%) Investment Banking
9 7 (3.23%) Telecoms
10 5 (2.30%) General Ledger
10 5 (2.30%) Marketing
10 5 (2.30%) Organisational Skills
11 4 (1.84%) Publishing
11 4 (1.84%) Retail Finance
12 3 (1.38%) Back Office
12 3 (1.38%) Inclusion and Diversity
13 2 (0.92%) Legal Technology
Libraries, Frameworks & Software Standards
1 10 (4.61%) XML
2 9 (4.15%) FIX Protocol
3 5 (2.30%) .NET
4 4 (1.84%) Web Services
5 2 (0.92%) Middleware
Miscellaneous
1 31 (14.29%) Video Conferencing
2 21 (9.68%) Onboarding
3 12 (5.53%) Analytical Mindset
3 12 (5.53%) Driving Licence
4 7 (3.23%) Fixed Income
4 7 (3.23%) NHS
5 4 (1.84%) CCTV
5 4 (1.84%) Legacy Applications
5 4 (1.84%) Self-Motivation
6 3 (1.38%) Data Protection Act
7 2 (0.92%) Equities
7 2 (0.92%) iPhone
7 2 (0.92%) Smartphone
7 2 (0.92%) Web Conferencing
8 1 (0.46%) Data Centre
8 1 (0.46%) Foreign Exchange (FX)
8 1 (0.46%) Housing Association
8 1 (0.46%) Management Information System
8 1 (0.46%) Product Ownership
8 1 (0.46%) Video\Live Streaming
Operating Systems
1 82 (37.79%) Windows
2 22 (10.14%) Linux
3 20 (9.22%) Windows 10
4 12 (5.53%) Windows Server
5 7 (3.23%) Mac OS
6 5 (2.30%) Apple iOS
7 4 (1.84%) Unix
8 1 (0.46%) Android
8 1 (0.46%) Windows Server 2012
Processes & Methodologies
1 62 (28.57%) Problem-Solving
2 56 (25.81%) ITIL
3 45 (20.74%) Continuous Improvement
4 30 (13.82%) ITSM
5 29 (13.36%) Customer Service
6 19 (8.76%) Incident Management
6 19 (8.76%) Runbook
7 16 (7.37%) Process Improvement
8 15 (6.91%) Data Management
9 11 (5.07%) Document Management
9 11 (5.07%) ERP
9 11 (5.07%) Inventory Management
9 11 (5.07%) Release Management
10 10 (4.61%) Business Intelligence
10 10 (4.61%) Project Delivery
10 10 (4.61%) Service Delivery
10 10 (4.61%) Service Management
11 9 (4.15%) Change Management
11 9 (4.15%) Data Analysis
12 8 (3.69%) Business Analysis
Programming Languages
1 51 (23.50%) SQL
2 19 (8.76%) PowerShell
3 8 (3.69%) PL/SQL
4 7 (3.23%) C++
5 5 (2.30%) VB.NET
6 4 (1.84%) C#
6 4 (1.84%) Delphi
6 4 (1.84%) Pascal
6 4 (1.84%) PHP
6 4 (1.84%) Python
7 2 (0.92%) Java
7 2 (0.92%) Tcl
7 2 (0.92%) T-SQL
8 1 (0.46%) JavaScript
Qualifications
1 12 (5.53%) Degree
2 8 (3.69%) A+ Certification
3 6 (2.76%) MBCS
4 2 (0.92%) Computer Science Degree
5 1 (0.46%) CCNA
5 1 (0.46%) Cisco Certification
5 1 (0.46%) MCSA
5 1 (0.46%) MCSE
5 1 (0.46%) Microsoft Certification
Quality Assurance & Compliance
1 10 (4.61%) ISO/IEC 27001
2 6 (2.76%) SLA
3 4 (1.84%) Cyber Essentials
3 4 (1.84%) GDPR
System Software
1 44 (20.28%) Active Directory
2 2 (0.92%) Virtual Desktop
3 1 (0.46%) BitLocker
3 1 (0.46%) VMware Infrastructure
Systems Management
1 20 (9.22%) Microsoft Intune
2 8 (3.69%) SCCM
3 2 (0.92%) Jamf Pro
4 1 (0.46%) Cisco CUCM
4 1 (0.46%) FortiGate
Vendors
1 80 (36.87%) Microsoft
2 20 (9.22%) ServiceNow
3 14 (6.45%) Apple
3 14 (6.45%) Oracle
4 12 (5.53%) IBM
5 10 (4.61%) IBM Sterling
6 8 (3.69%) iManage
7 7 (3.23%) FIS
7 7 (3.23%) SunGard
8 6 (2.76%) Polycom
9 5 (2.30%) ICL
10 4 (1.84%) Cisco
10 4 (1.84%) Retek
11 3 (1.38%) Yardi
12 2 (0.92%) Citrix
12 2 (0.92%) Dell
12 2 (0.92%) Google
12 2 (0.92%) HP
12 2 (0.92%) Salesforce
12 2 (0.92%) TIBCO