Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £40,000 per year, according to job vacancies posted during the 6 months leading to 4 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 May 2026
Same period 2025 Same period 2024
Rank 190 161 173
Rank change year-on-year -29 +12 +68
Permanent jobs requiring a Support Analyst 235 297 434
As % of all permanent jobs in London 1.17% 2.33% 1.86%
As % of the Job Titles category 1.27% 2.58% 1.98%
Number of salaries quoted 171 234 367
10th Percentile £30,500 £31,825 £30,500
25th Percentile £31,250 £40,000 £35,000
Median annual salary (50th Percentile) £40,000 £50,000 £45,000
Median % change year-on-year -20.00% +11.11% +9.09%
75th Percentile £48,000 £67,500 £59,375
90th Percentile £61,250 £80,000 £77,500
England median annual salary £35,000 £37,000 £35,000
% change year-on-year -5.41% +5.71% +2.94%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 18,476 11,505 21,962
% of permanent jobs with a recognized job title 91.94% 90.27% 94.10%
Number of salaries quoted 12,487 7,468 16,670
10th Percentile £40,000 £41,250 £38,084
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £102,500 £122,500 £115,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -11.18%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 4 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 4 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 93 £42,500 -15.00% 5
West London -29 10 £29,000 -7.20% 3
East London - 6 £32,000 -
South London - 4 £37,500 - 3
North London -4 1 £32,000 -28.89%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 4 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 106 (45.11%) Windows
2 102 (43.40%) Microsoft
3 84 (35.74%) Microsoft 365
4 71 (30.21%) ITIL
5 70 (29.79%) Problem-Solving
6 60 (25.53%) Active Directory
7 57 (24.26%) SQL
8 55 (23.40%) Azure
9 40 (17.02%) Microsoft Office
10 38 (16.17%) Customer Service
11 36 (15.32%) Entra ID
12 31 (13.19%) ITSM
12 31 (13.19%) Microsoft Exchange
13 30 (12.77%) SQL Server
14 28 (11.91%) Microsoft Intune
14 28 (11.91%) Runbook
14 28 (11.91%) Windows Server
15 27 (11.49%) Data Management
15 27 (11.49%) Windows 10
16 26 (11.06%) Power Platform
16 26 (11.06%) PowerShell
17 25 (10.64%) SharePoint
18 24 (10.21%) Microsoft Excel
19 23 (9.79%) Degree
20 22 (9.36%) Continuous Improvement
20 22 (9.36%) OneDrive
21 21 (8.94%) Service Delivery
22 19 (8.09%) Business Intelligence
22 19 (8.09%) Power BI
22 19 (8.09%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (13.19%) Microsoft Exchange
2 25 (10.64%) SharePoint
3 7 (2.98%) Skype for Business
4 4 (1.70%) Confluence
5 1 (0.43%) Appian
5 1 (0.43%) IIS
5 1 (0.43%) Moodle
5 1 (0.43%) Umbraco
Applications
1 40 (17.02%) Microsoft Office
2 24 (10.21%) Microsoft Excel
3 18 (7.66%) Microsoft PowerPoint
4 1 (0.43%) Spreadsheet
Business Applications
1 11 (4.68%) Endur
2 3 (1.28%) Dynamics AX
2 3 (1.28%) Fidessa
2 3 (1.28%) Unit4 Business World
3 2 (0.85%) Elite 3E
4 1 (0.43%) Alphatax
4 1 (0.43%) Dynamics CRM
4 1 (0.43%) NetSuite
4 1 (0.43%) Visualfiles
Cloud Services
1 84 (35.74%) Microsoft 365
2 55 (23.40%) Azure
3 36 (15.32%) Entra ID
4 26 (11.06%) Power Platform
5 22 (9.36%) OneDrive
6 18 (7.66%) Power Automate
7 12 (5.11%) AWS
7 12 (5.11%) dbt
8 8 (3.40%) PowerApps
9 5 (2.13%) ClickUp
9 5 (2.13%) Google Workspace
10 4 (1.70%) Azure Monitor
10 4 (1.70%) Microsoft Copilot
10 4 (1.70%) SaaS
11 3 (1.28%) Boomi
11 3 (1.28%) Datadog
11 3 (1.28%) Dynamics 365
11 3 (1.28%) iPaaS
11 3 (1.28%) Workato
12 2 (0.85%) Google Docs
Communications & Networking
1 18 (7.66%) DNS
2 17 (7.23%) VPN
3 16 (6.81%) DHCP
4 13 (5.53%) Unified Communications
5 12 (5.11%) TCP/IP
5 12 (5.11%) WebEx
5 12 (5.11%) WinSCP
6 8 (3.40%) Firewall
7 7 (2.98%) Skype
7 7 (2.98%) Wi-Fi
8 5 (2.13%) Wireless
9 4 (1.70%) SD-WAN
9 4 (1.70%) VLAN
9 4 (1.70%) WAN
10 1 (0.43%) Cisco ASA
10 1 (0.43%) FIX Connectivity
10 1 (0.43%) Mobile Broadband
10 1 (0.43%) MPLS
10 1 (0.43%) Remote Desktop
10 1 (0.43%) Softphone
Database & Business Intelligence
1 30 (12.77%) SQL Server
2 19 (8.09%) Power BI
3 16 (6.81%) Relational Database
4 15 (6.38%) Metabase
5 12 (5.11%) Data Warehouse
6 11 (4.68%) SQL Server Integration Services
7 5 (2.13%) SQL Server Reporting Services
8 4 (1.70%) DB2
8 4 (1.70%) PostgreSQL
9 2 (0.85%) Azure SQL Database
10 1 (0.43%) SQL Server Analysis Services
Development Applications
1 15 (6.38%) Visual Studio
2 12 (5.11%) JIRA
3 11 (4.68%) Git
4 2 (0.85%) Rational Rhapsody
General
1 100 (42.55%) Social Skills
2 80 (34.04%) Finance
3 37 (15.74%) Law
4 35 (14.89%) Analytical Skills
5 32 (13.62%) Legal
6 13 (5.53%) Banking
7 12 (5.11%) Documentation Skills
8 11 (4.68%) Telecoms
9 8 (3.40%) Organisational Skills
10 6 (2.55%) Marketing
11 5 (2.13%) International Banking
11 5 (2.13%) Publishing
12 2 (0.85%) Front Office
12 2 (0.85%) Investment Banking
12 2 (0.85%) Retail
13 1 (0.43%) Back Office
13 1 (0.43%) Billing
13 1 (0.43%) General Ledger
13 1 (0.43%) Multimedia
13 1 (0.43%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.53%) .NET
2 6 (2.55%) FIX Protocol
3 4 (1.70%) Web Services
4 2 (0.85%) Middleware
5 1 (0.43%) EDI
Miscellaneous
1 41 (17.45%) Video Conferencing
2 32 (13.62%) Onboarding
3 12 (5.11%) Analytical Mindset
4 11 (4.68%) Driving Licence
5 10 (4.26%) Enterprise Software
6 6 (2.55%) iPhone
7 4 (1.70%) CCTV
7 4 (1.70%) iPad
7 4 (1.70%) Legacy Applications
7 4 (1.70%) Mobile App
8 3 (1.28%) AS400
8 3 (1.28%) Data Protection Act
9 2 (0.85%) Derivative
9 2 (0.85%) Equities
9 2 (0.85%) iSeries
9 2 (0.85%) NHS
9 2 (0.85%) Product Ownership
9 2 (0.85%) Reference Data
9 2 (0.85%) Smartphone
9 2 (0.85%) Video\Live Streaming
Operating Systems
1 106 (45.11%) Windows
2 28 (11.91%) Windows Server
3 27 (11.49%) Windows 10
4 17 (7.23%) Linux
5 15 (6.38%) Mac OS
6 8 (3.40%) Apple iOS
7 4 (1.70%) Unix
8 1 (0.43%) Solaris
8 1 (0.43%) Ubuntu
8 1 (0.43%) Windows Server 2012
8 1 (0.43%) Windows Server 2016
8 1 (0.43%) Windows Server 2019
Processes & Methodologies
1 71 (30.21%) ITIL
2 70 (29.79%) Problem-Solving
3 38 (16.17%) Customer Service
4 31 (13.19%) ITSM
5 28 (11.91%) Runbook
6 27 (11.49%) Data Management
7 22 (9.36%) Continuous Improvement
8 21 (8.94%) Service Delivery
9 19 (8.09%) Business Intelligence
10 18 (7.66%) Change Management
11 17 (7.23%) Incident Management
12 16 (6.81%) ERP
13 14 (5.96%) Data Analysis
13 14 (5.96%) Document Management
13 14 (5.96%) Task Automation
14 12 (5.11%) Data Pipeline
14 12 (5.11%) Data Transformation
14 12 (5.11%) Facilities Management
14 12 (5.11%) Process Improvement
15 11 (4.68%) CI/CD
Programming Languages
1 57 (24.26%) SQL
2 26 (11.06%) PowerShell
3 13 (5.53%) VB.NET
4 7 (2.98%) Python
5 5 (2.13%) C#
6 4 (1.70%) Delphi
6 4 (1.70%) Pascal
6 4 (1.70%) PHP
6 4 (1.70%) PL/SQL
7 2 (0.85%) Bash
7 2 (0.85%) Java
8 1 (0.43%) JavaScript
8 1 (0.43%) T-SQL
Qualifications
1 23 (9.79%) Degree
2 11 (4.68%) A+ Certification
3 6 (2.55%) MBCS
4 2 (0.85%) Computer Science Degree
4 2 (0.85%) Microsoft Certified Professional
5 1 (0.43%) CCNA
5 1 (0.43%) Cisco Certification
5 1 (0.43%) ITIL Certification
5 1 (0.43%) Master's Degree
5 1 (0.43%) MCDST
5 1 (0.43%) MCITP
5 1 (0.43%) MCSA
5 1 (0.43%) MCSE
5 1 (0.43%) Microsoft Certification
5 1 (0.43%) Network+ Certification
Quality Assurance & Compliance
1 16 (6.81%) SLA
2 11 (4.68%) ISO/IEC 27001
3 4 (1.70%) Cyber Essentials
4 1 (0.43%) Accessibility
4 1 (0.43%) QA
System Software
1 60 (25.53%) Active Directory
2 7 (2.98%) VMware Infrastructure
3 6 (2.55%) Hyper-V
4 4 (1.70%) Virtual Machines
5 2 (0.85%) Virtual Desktop
6 1 (0.43%) BitLocker
Systems Management
1 28 (11.91%) Microsoft Intune
2 8 (3.40%) SCCM
3 2 (0.85%) Grafana
3 2 (0.85%) Jamf Pro
Vendors
1 102 (43.40%) Microsoft
2 19 (8.09%) ServiceNow
3 7 (2.98%) Apple
3 7 (2.98%) Polycom
3 7 (2.98%) VMware
4 6 (2.55%) Google
5 4 (1.70%) Cisco
5 4 (1.70%) Salesforce
6 3 (1.28%) iManage
7 2 (0.85%) Atlassian
7 2 (0.85%) Genesys
7 2 (0.85%) IBM
7 2 (0.85%) Intapp
7 2 (0.85%) InterSystems
7 2 (0.85%) SolarWinds
8 1 (0.43%) Aderant
8 1 (0.43%) Autodesk
8 1 (0.43%) Bloomberg
8 1 (0.43%) Red Hat
8 1 (0.43%) Reuters