Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 22 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Nov 2025
Same period 2024 Same period 2023
Rank 157 176 156
Rank change year-on-year +19 -20 +92
Permanent jobs requiring a Support Analyst 260 335 394
As % of all permanent jobs in London 2.01% 1.90% 2.08%
As % of the Job Titles category 2.21% 2.01% 2.19%
Number of salaries quoted 206 248 361
10th Percentile £31,000 £31,250 £27,500
25th Percentile £36,250 £37,000 £32,500
Median annual salary (50th Percentile) £45,000 £46,000 £40,000
Median % change year-on-year -2.17% +15.00% -
75th Percentile £57,500 £67,500 £62,500
90th Percentile £73,750 £85,000 £75,000
England median annual salary £33,500 £37,500 £35,572
% change year-on-year -10.67% +5.42% +4.62%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,757 16,703 18,006
% of permanent jobs with a recognized job title 90.74% 94.78% 95.09%
Number of salaries quoted 7,615 10,219 14,688
10th Percentile £35,750 £41,250 £41,250
25th Percentile £50,000 £54,000 £55,000
Median annual salary (50th Percentile) £71,500 £75,000 £75,000
Median % change year-on-year -4.67% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £118,750 £118,750 £115,000
England median annual salary £54,500 £57,500 £60,000
% change year-on-year -5.22% -4.17% -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 22 November 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 22 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +17 72 £45,000 +5.88% 29
West London +11 10 £33,250 -24.80% 8
East London -7 8 £33,750 +3.85% 3
South London - 8 £35,000 - 1
North London - 2 £30,250 - 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 22 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 131 (50.38%) Microsoft
2 117 (45.00%) Windows
3 107 (41.15%) ITIL
4 86 (33.08%) Active Directory
5 85 (32.69%) Problem-Solving
6 80 (30.77%) Microsoft 365
6 80 (30.77%) SQL
7 75 (28.85%) Azure
8 63 (24.23%) Degree
9 57 (21.92%) Microsoft Office
10 52 (20.00%) Customer Service
11 46 (17.69%) Microsoft Excel
12 42 (16.15%) Microsoft Intune
13 39 (15.00%) Entra ID
14 38 (14.62%) Windows 10
15 35 (13.46%) Change Management
16 34 (13.08%) Firewall
16 34 (13.08%) VPN
17 31 (11.92%) SQL Server
18 30 (11.54%) Mac OS
18 30 (11.54%) Microsoft Exchange
18 30 (11.54%) Service Management
19 29 (11.15%) DNS
19 29 (11.15%) ITSM
20 27 (10.38%) DHCP
20 27 (10.38%) SharePoint
21 26 (10.00%) Microsoft PowerPoint
22 25 (9.62%) LAN
22 25 (9.62%) Power Platform
22 25 (9.62%) Python

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (11.54%) Microsoft Exchange
2 27 (10.38%) SharePoint
3 12 (4.62%) Confluence
4 11 (4.23%) Skype for Business
5 2 (0.77%) IIS
6 1 (0.38%) Appian
6 1 (0.38%) Moodle
6 1 (0.38%) Office Communications Server
6 1 (0.38%) Umbraco
Applications
1 57 (21.92%) Microsoft Office
2 46 (17.69%) Microsoft Excel
3 26 (10.00%) Microsoft PowerPoint
4 4 (1.54%) Spreadsheet
5 3 (1.15%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Adobe Creative Suite
6 1 (0.38%) Photoshop
Business Applications
1 9 (3.46%) Endur
2 4 (1.54%) Elite 3E
2 4 (1.54%) Fidessa
3 3 (1.15%) Visualfiles
4 1 (0.38%) Carpe Diem
4 1 (0.38%) Eikon
4 1 (0.38%) EuroRunner
4 1 (0.38%) NetSuite
Cloud Services
1 80 (30.77%) Microsoft 365
2 75 (28.85%) Azure
3 39 (15.00%) Entra ID
4 25 (9.62%) Power Platform
5 12 (4.62%) Power Automate
5 12 (4.62%) PowerApps
6 10 (3.85%) AWS
7 9 (3.46%) SaaS
8 8 (3.08%) OneDrive
9 6 (2.31%) Dynamics 365
10 3 (1.15%) Azure Monitor
10 3 (1.15%) dbt
10 3 (1.15%) Google Workspace
11 1 (0.38%) Amazon CloudWatch
11 1 (0.38%) Amazon EC2
11 1 (0.38%) AWS Lambda
11 1 (0.38%) GCP
11 1 (0.38%) IaaS
11 1 (0.38%) n8n
11 1 (0.38%) PaaS
Communications & Networking
1 34 (13.08%) Firewall
1 34 (13.08%) VPN
2 29 (11.15%) DNS
3 27 (10.38%) DHCP
4 25 (9.62%) LAN
5 21 (8.08%) WAN
6 18 (6.92%) TCP/IP
7 17 (6.54%) Wi-Fi
8 14 (5.38%) Wireless
9 13 (5.00%) Unified Communications
9 13 (5.00%) WebEx
10 12 (4.62%) Skype
10 12 (4.62%) VLAN
11 8 (3.08%) Remote Desktop
12 6 (2.31%) MPLS
12 6 (2.31%) SD-WAN
13 5 (1.92%) IP Telephony
14 4 (1.54%) Wireshark
15 2 (0.77%) FIX Connectivity
16 1 (0.38%) Cisco ASA
Database & Business Intelligence
1 31 (11.92%) SQL Server
2 19 (7.31%) Power BI
3 8 (3.08%) MySQL
3 8 (3.08%) Relational Database
4 5 (1.92%) SQL Server Reporting Services
5 3 (1.15%) Data Warehouse
5 3 (1.15%) Metabase
5 3 (1.15%) SQL Server Integration Services
6 1 (0.38%) Amazon RDS
Development Applications
1 22 (8.46%) JIRA
2 3 (1.15%) Visual Studio
General
1 136 (52.31%) Social Skills
2 50 (19.23%) Finance
3 48 (18.46%) Law
4 37 (14.23%) Analytical Skills
4 37 (14.23%) Legal
5 25 (9.62%) Telecoms
6 12 (4.62%) Front Office
7 8 (3.08%) Back Office
8 7 (2.69%) Banking
9 6 (2.31%) Organisational Skills
9 6 (2.31%) Retail
10 5 (1.92%) Documentation Skills
11 3 (1.15%) Advertising
11 3 (1.15%) Investment Banking
12 2 (0.77%) Inclusion and Diversity
12 2 (0.77%) Spanish Language
13 1 (0.38%) Billing
13 1 (0.38%) Portuguese Language
13 1 (0.38%) Presentation Skills
13 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.85%) FIX Protocol
2 5 (1.92%) HTML
3 4 (1.54%) CSS
4 3 (1.15%) LDAP
5 2 (0.77%) .NET
5 2 (0.77%) EDI
5 2 (0.77%) jQuery
6 1 (0.38%) .NET Framework
6 1 (0.38%) MFC
6 1 (0.38%) XML
Miscellaneous
1 35 (13.46%) Video Conferencing
2 24 (9.23%) Onboarding
3 21 (8.08%) Management Information System
4 16 (6.15%) Enterprise Software
5 14 (5.38%) Driving Licence
6 9 (3.46%) iPhone
7 7 (2.69%) iPad
8 5 (1.92%) Data Centre
8 5 (1.92%) Data Protection Act
8 5 (1.92%) EPoS
8 5 (1.92%) Reference Data
9 4 (1.54%) Cyber Threat
9 4 (1.54%) e-Learning
9 4 (1.54%) Self-Motivation
10 3 (1.15%) Analytical Mindset
10 3 (1.15%) Mobile App
11 2 (0.77%) Derivative
11 2 (0.77%) Equities
11 2 (0.77%) Eurex
11 2 (0.77%) FMCG
Operating Systems
1 117 (45.00%) Windows
2 38 (14.62%) Windows 10
3 30 (11.54%) Mac OS
4 20 (7.69%) Linux
5 17 (6.54%) Windows Server
6 15 (5.77%) Unix
7 8 (3.08%) Apple iOS
8 7 (2.69%) Android
9 5 (1.92%) Windows 7
10 4 (1.54%) Solaris
11 2 (0.77%) Ubuntu
11 2 (0.77%) Windows Server 2016
11 2 (0.77%) Windows Server 2019
12 1 (0.38%) Windows Server 2008
12 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 107 (41.15%) ITIL
2 85 (32.69%) Problem-Solving
3 52 (20.00%) Customer Service
4 35 (13.46%) Change Management
5 30 (11.54%) Service Management
6 29 (11.15%) ITSM
7 23 (8.85%) Problem Management
8 22 (8.46%) Cybersecurity
9 21 (8.08%) Continuous Improvement
9 21 (8.08%) Document Management
10 20 (7.69%) Data Protection
11 19 (7.31%) Business Intelligence
12 17 (6.54%) Data Management
13 14 (5.38%) Agile
14 13 (5.00%) Batch Processing
15 12 (4.62%) Data Analysis
15 12 (4.62%) Incident Management
15 12 (4.62%) Preventative Maintenance
15 12 (4.62%) Runbook
16 11 (4.23%) Asset Management
Programming Languages
1 80 (30.77%) SQL
2 25 (9.62%) Python
3 13 (5.00%) PowerShell
4 6 (2.31%) Bash
4 6 (2.31%) Java
5 4 (1.54%) C#
6 3 (1.15%) JavaScript
6 3 (1.15%) T-SQL
7 2 (0.77%) Shell Script
8 1 (0.38%) Bicep
8 1 (0.38%) VB.NET
8 1 (0.38%) VBA
Qualifications
1 63 (24.23%) Degree
2 15 (5.77%) Microsoft Certification
3 14 (5.38%) MCP
4 13 (5.00%) A+ Certification
5 10 (3.85%) Computer Science Degree
5 10 (3.85%) ITIL Certification
6 6 (2.31%) CCNA
6 6 (2.31%) Cisco Certification
6 6 (2.31%) Network+ Certification
7 5 (1.92%) MCTS
8 4 (1.54%) Master's Degree
9 1 (0.38%) AWS Certification
9 1 (0.38%) Azure Certification
9 1 (0.38%) BPSS Clearance
9 1 (0.38%) MCDST
9 1 (0.38%) MCITP
9 1 (0.38%) MCSA
9 1 (0.38%) MCSE
9 1 (0.38%) SC Cleared
9 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 11 (4.23%) ISO/IEC 27001
1 11 (4.23%) SLA
2 9 (3.46%) Accessibility
2 9 (3.46%) Cyber Essentials
3 4 (1.54%) QA
4 2 (0.77%) GDPR
System Software
1 86 (33.08%) Active Directory
2 14 (5.38%) VMware Infrastructure
3 6 (2.31%) Hyper-V
4 4 (1.54%) BitLocker
4 4 (1.54%) Firmware
5 3 (1.15%) Virtual Machines
5 3 (1.15%) Virtual Servers
6 1 (0.38%) Xen
Systems Management
1 42 (16.15%) Microsoft Intune
2 13 (5.00%) SCCM
3 7 (2.69%) Jamf Pro
4 5 (1.92%) Grafana
5 1 (0.38%) SCOM
5 1 (0.38%) Terraform
Vendors
1 131 (50.38%) Microsoft
2 19 (7.31%) Cisco
3 14 (5.38%) VMware
4 13 (5.00%) Guidewire
4 13 (5.00%) ServiceNow
5 12 (4.62%) Apple
5 12 (4.62%) Citrix
5 12 (4.62%) Polycom
6 10 (3.85%) CheckPoint
6 10 (3.85%) HP
6 10 (3.85%) Palo Alto
7 9 (3.46%) Intapp
7 9 (3.46%) Meraki
8 8 (3.08%) Bloomberg
9 6 (2.31%) Arista
9 6 (2.31%) Atlassian
9 6 (2.31%) Databricks
9 6 (2.31%) Fortinet
9 6 (2.31%) Genesys
9 6 (2.31%) Juniper