Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 5 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Jun 2026
Same period 2025 Same period 2024
Rank 209 166 174
Rank change year-on-year -43 +8 +65
Permanent jobs requiring a Support Analyst 208 259 439
As % of all permanent jobs in London 0.99% 2.15% 1.83%
As % of the Job Titles category 1.07% 2.39% 1.94%
Number of salaries quoted 159 208 372
10th Percentile £28,550 £31,500 £30,500
25th Percentile £35,000 £40,000 £35,000
Median annual salary (50th Percentile) £41,000 £47,500 £45,000
Median % change year-on-year -13.68% +5.56% +9.09%
75th Percentile £49,375 £59,375 £62,500
90th Percentile £58,750 £73,750 £81,125
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,445 10,857 22,655
% of permanent jobs with a recognized job title 92.34% 90.16% 94.48%
Number of salaries quoted 13,292 6,878 16,909
10th Percentile £40,000 £40,700 £37,500
25th Percentile £55,000 £55,000 £50,000
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £99,413 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £56,000 £57,500 £52,500
% change year-on-year -2.61% +9.52% -13.32%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 5 June 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 5 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 88 £42,500 -15.00% 6
West London -20 10 £26,000 -16.80%
South London +16 6 £40,000 +33.33% 2
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 5 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 86 (41.35%) Microsoft
2 85 (40.87%) Windows
3 70 (33.65%) Microsoft 365
4 58 (27.88%) ITIL
5 53 (25.48%) Problem-Solving
6 51 (24.52%) SQL
7 44 (21.15%) Active Directory
8 39 (18.75%) Microsoft Office
9 37 (17.79%) Azure
10 28 (13.46%) Continuous Improvement
10 28 (13.46%) Customer Service
11 27 (12.98%) ITSM
12 24 (11.54%) SQL Server
13 23 (11.06%) Windows 10
14 22 (10.58%) Entra ID
14 22 (10.58%) Power Platform
14 22 (10.58%) Runbook
15 21 (10.10%) Microsoft Exchange
15 21 (10.10%) PowerShell
16 20 (9.62%) Data Management
17 18 (8.65%) Microsoft Excel
18 17 (8.17%) Microsoft Intune
18 17 (8.17%) ServiceNow
18 17 (8.17%) Unified Communications
19 16 (7.69%) Incident Management
19 16 (7.69%) Microsoft PowerPoint
20 15 (7.21%) Degree
20 15 (7.21%) SharePoint
21 14 (6.73%) Document Management
21 14 (6.73%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 21 (10.10%) Microsoft Exchange
2 15 (7.21%) SharePoint
3 6 (2.88%) Skype for Business
4 2 (0.96%) Confluence
5 1 (0.48%) IIS
Applications
1 39 (18.75%) Microsoft Office
2 18 (8.65%) Microsoft Excel
3 16 (7.69%) Microsoft PowerPoint
Business Applications
1 8 (3.85%) Endur
2 6 (2.88%) Oracle Retail
3 3 (1.44%) Fidessa
3 3 (1.44%) Unit4 Business World
4 1 (0.48%) Alphatax
4 1 (0.48%) Dynamics AX
4 1 (0.48%) Dynamics CRM
4 1 (0.48%) Elite 3E
4 1 (0.48%) NEC Housing
Cloud Services
1 70 (33.65%) Microsoft 365
2 37 (17.79%) Azure
3 22 (10.58%) Entra ID
3 22 (10.58%) Power Platform
4 13 (6.25%) Power Automate
5 12 (5.77%) OneDrive
6 9 (4.33%) AWS
7 8 (3.85%) dbt
7 8 (3.85%) Microsoft Copilot
8 7 (3.37%) SaaS
9 5 (2.40%) ClickUp
9 5 (2.40%) Dynamics 365
9 5 (2.40%) PowerApps
10 3 (1.44%) Boomi
10 3 (1.44%) Google Workspace
10 3 (1.44%) iPaaS
10 3 (1.44%) Workato
11 2 (0.96%) Datadog
11 2 (0.96%) Google Docs
11 2 (0.96%) Google Sheets
Communications & Networking
1 17 (8.17%) Unified Communications
2 10 (4.81%) WebEx
3 9 (4.33%) VPN
4 8 (3.85%) DNS
4 8 (3.85%) WinSCP
5 7 (3.37%) TCP/IP
6 6 (2.88%) DHCP
6 6 (2.88%) Skype
7 4 (1.92%) Firewall
7 4 (1.92%) Wi-Fi
8 3 (1.44%) VLAN
9 1 (0.48%) Broadband
9 1 (0.48%) Cisco ASA
9 1 (0.48%) Cisco IOS
9 1 (0.48%) Cisco IPT
9 1 (0.48%) FIX Connectivity
9 1 (0.48%) IP Telephony
9 1 (0.48%) Mobile Broadband
9 1 (0.48%) Remote Desktop
9 1 (0.48%) Softphone
Database & Business Intelligence
1 24 (11.54%) SQL Server
2 12 (5.77%) Power BI
2 12 (5.77%) Relational Database
3 10 (4.81%) Metabase
3 10 (4.81%) SQL Server Integration Services
4 8 (3.85%) Data Warehouse
5 5 (2.40%) SQL Server Reporting Services
6 4 (1.92%) Db2
6 4 (1.92%) PostgreSQL
7 2 (0.96%) Azure SQL Database
8 1 (0.48%) SQL Server Analysis Services
Development Applications
1 10 (4.81%) Visual Studio
2 9 (4.33%) JIRA
3 8 (3.85%) Git
4 3 (1.44%) Eclipse
5 2 (0.96%) Rational Rhapsody
General
1 95 (45.67%) Social Skills
2 59 (28.37%) Finance
3 42 (20.19%) Law
4 28 (13.46%) Analytical Skills
4 28 (13.46%) Legal
5 15 (7.21%) Banking
6 10 (4.81%) Telecoms
7 8 (3.85%) Documentation Skills
7 8 (3.85%) International Banking
8 6 (2.88%) Marketing
8 6 (2.88%) Retail
9 5 (2.40%) Publishing
10 4 (1.92%) Organisational Skills
11 3 (1.44%) Inclusion and Diversity
12 2 (0.96%) Back Office
12 2 (0.96%) Front Office
13 1 (0.48%) General Ledger
13 1 (0.48%) Multimedia
Libraries, Frameworks & Software Standards
1 11 (5.29%) .NET
2 6 (2.88%) XML
3 4 (1.92%) Web Services
4 3 (1.44%) FIX Protocol
5 2 (0.96%) Middleware
Miscellaneous
1 35 (16.83%) Video Conferencing
2 23 (11.06%) Onboarding
3 11 (5.29%) Analytical Mindset
3 11 (5.29%) Driving Licence
4 4 (1.92%) CCTV
4 4 (1.92%) Legacy Applications
5 3 (1.44%) Data Protection Act
6 2 (0.96%) AS400
6 2 (0.96%) Enterprise Software
6 2 (0.96%) Equities
6 2 (0.96%) iPhone
6 2 (0.96%) NHS
6 2 (0.96%) Product Ownership
6 2 (0.96%) Smartphone
6 2 (0.96%) Web Conferencing
7 1 (0.48%) Data Centre
7 1 (0.48%) Housing Association
7 1 (0.48%) Management Information System
7 1 (0.48%) Self-Motivation
7 1 (0.48%) Video\Live Streaming
Operating Systems
1 85 (40.87%) Windows
2 23 (11.06%) Windows 10
3 14 (6.73%) Windows Server
4 11 (5.29%) Linux
5 8 (3.85%) Mac OS
6 3 (1.44%) Apple iOS
7 1 (0.48%) Android
7 1 (0.48%) Solaris
7 1 (0.48%) Ubuntu
7 1 (0.48%) Unix
7 1 (0.48%) Windows Server 2012
7 1 (0.48%) Windows Server 2016
7 1 (0.48%) Windows Server 2019
Processes & Methodologies
1 58 (27.88%) ITIL
2 53 (25.48%) Problem-Solving
3 28 (13.46%) Continuous Improvement
3 28 (13.46%) Customer Service
4 27 (12.98%) ITSM
5 22 (10.58%) Runbook
6 20 (9.62%) Data Management
7 16 (7.69%) Incident Management
8 14 (6.73%) Document Management
8 14 (6.73%) Process Improvement
9 12 (5.77%) Business Intelligence
9 12 (5.77%) Change Management
10 11 (5.29%) ERP
11 10 (4.81%) DevOps
11 10 (4.81%) Task Automation
12 9 (4.33%) Service Delivery
13 8 (3.85%) CRM
13 8 (3.85%) Data Analysis
13 8 (3.85%) Data Transformation
13 8 (3.85%) Service Management
Programming Languages
1 51 (24.52%) SQL
2 21 (10.10%) PowerShell
3 11 (5.29%) VB.NET
4 5 (2.40%) C#
4 5 (2.40%) Python
5 4 (1.92%) Delphi
5 4 (1.92%) Pascal
5 4 (1.92%) PHP
5 4 (1.92%) PL/SQL
6 2 (0.96%) Java
6 2 (0.96%) Tcl
7 1 (0.48%) JavaScript
7 1 (0.48%) T-SQL
Qualifications
1 15 (7.21%) Degree
2 10 (4.81%) A+ Certification
3 6 (2.88%) MBCS
4 2 (0.96%) Computer Science Degree
5 1 (0.48%) MCDST
5 1 (0.48%) MCITP
5 1 (0.48%) MCSA
5 1 (0.48%) MCSE
5 1 (0.48%) Microsoft Certification
5 1 (0.48%) Microsoft Certified Professional
Quality Assurance & Compliance
1 10 (4.81%) ISO/IEC 27001
2 8 (3.85%) SLA
3 4 (1.92%) Cyber Essentials
4 3 (1.44%) GDPR
System Software
1 44 (21.15%) Active Directory
2 2 (0.96%) Virtual Desktop
3 1 (0.48%) BitLocker
3 1 (0.48%) VMware Infrastructure
Systems Management
1 17 (8.17%) Microsoft Intune
2 8 (3.85%) SCCM
3 2 (0.96%) Jamf Pro
4 1 (0.48%) FortiGate
Vendors
1 86 (41.35%) Microsoft
2 17 (8.17%) ServiceNow
3 9 (4.33%) IBM
4 8 (3.85%) iManage
5 7 (3.37%) Apple
6 6 (2.88%) IBM Sterling
6 6 (2.88%) Oracle
6 6 (2.88%) Polycom
7 4 (1.92%) Cisco
8 3 (1.44%) Google
9 2 (0.96%) Citrix
9 2 (0.96%) Intapp
9 2 (0.96%) InterSystems
9 2 (0.96%) Salesforce
9 2 (0.96%) Sybase
9 2 (0.96%) TIBCO
10 1 (0.48%) CA Agile Central
10 1 (0.48%) Canon
10 1 (0.48%) NEC
10 1 (0.48%) VMware