Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 1 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 May 2026
Same period 2025 Same period 2024
Rank 205 154 174
Rank change year-on-year -51 +20 +79
Permanent jobs requiring a Support Analyst 238 298 445
As % of all permanent jobs in London 1.19% 2.35% 1.90%
As % of the Job Titles category 1.29% 2.60% 2.02%
Number of salaries quoted 173 238 378
10th Percentile £30,500 £31,750 £31,025
25th Percentile £32,500 £40,000 £35,000
Median annual salary (50th Percentile) £41,000 £50,000 £45,000
Median % change year-on-year -18.00% +11.11% +8.43%
75th Percentile £48,500 £67,500 £60,000
90th Percentile £61,000 £80,000 £77,500
England median annual salary £35,000 £37,000 £35,000
% change year-on-year -5.41% +5.71% +2.94%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 18,396 11,462 22,016
% of permanent jobs with a recognized job title 91.93% 90.21% 94.10%
Number of salaries quoted 12,403 7,453 16,731
10th Percentile £40,000 £41,250 £38,454
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £105,000 £122,500 £115,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.84%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 1 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 1 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 94 £42,500 -15.00% 4
West London -31 9 £32,000 +2.40% 4
East London - 6 £32,000 -
South London - 2 £40,000 - 3
North London -2 1 £32,000 -28.89%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 1 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 108 (45.38%) Windows
2 105 (44.12%) Microsoft
3 84 (35.29%) Microsoft 365
4 73 (30.67%) ITIL
5 71 (29.83%) Problem-Solving
6 61 (25.63%) Active Directory
7 59 (24.79%) SQL
8 58 (24.37%) Azure
9 41 (17.23%) Microsoft Office
10 38 (15.97%) Customer Service
10 38 (15.97%) Entra ID
11 35 (14.71%) ITSM
12 31 (13.03%) Microsoft Exchange
13 30 (12.61%) Microsoft Intune
13 30 (12.61%) SQL Server
14 29 (12.18%) Microsoft Excel
14 29 (12.18%) Power Platform
15 28 (11.76%) Data Management
15 28 (11.76%) Runbook
15 28 (11.76%) Windows 10
15 28 (11.76%) Windows Server
16 27 (11.34%) SharePoint
17 26 (10.92%) Degree
17 26 (10.92%) PowerShell
18 24 (10.08%) Continuous Improvement
19 22 (9.24%) Business Intelligence
19 22 (9.24%) OneDrive
19 22 (9.24%) Power BI
20 21 (8.82%) ServiceNow
21 20 (8.40%) Power Automate

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (13.03%) Microsoft Exchange
2 27 (11.34%) SharePoint
3 7 (2.94%) Skype for Business
4 4 (1.68%) Confluence
5 1 (0.42%) Appian
5 1 (0.42%) IIS
5 1 (0.42%) Moodle
5 1 (0.42%) Umbraco
Applications
1 41 (17.23%) Microsoft Office
2 29 (12.18%) Microsoft Excel
3 19 (7.98%) Microsoft PowerPoint
4 2 (0.84%) Spreadsheet
Business Applications
1 12 (5.04%) Endur
2 3 (1.26%) Dynamics AX
2 3 (1.26%) Fidessa
2 3 (1.26%) Unit4 Business World
3 2 (0.84%) Elite 3E
3 2 (0.84%) Visualfiles
4 1 (0.42%) Alphatax
4 1 (0.42%) Dynamics CRM
4 1 (0.42%) NetSuite
Cloud Services
1 84 (35.29%) Microsoft 365
2 58 (24.37%) Azure
3 38 (15.97%) Entra ID
4 29 (12.18%) Power Platform
5 22 (9.24%) OneDrive
6 20 (8.40%) Power Automate
7 13 (5.46%) AWS
8 12 (5.04%) dbt
9 9 (3.78%) PowerApps
10 5 (2.10%) ClickUp
10 5 (2.10%) Google Workspace
10 5 (2.10%) SaaS
11 4 (1.68%) Azure Monitor
11 4 (1.68%) Microsoft Copilot
12 3 (1.26%) Boomi
12 3 (1.26%) Datadog
12 3 (1.26%) Dynamics 365
12 3 (1.26%) iPaaS
12 3 (1.26%) Workato
13 2 (0.84%) Google Docs
Communications & Networking
1 18 (7.56%) DNS
1 18 (7.56%) VPN
2 16 (6.72%) DHCP
3 13 (5.46%) TCP/IP
4 12 (5.04%) Unified Communications
4 12 (5.04%) WebEx
4 12 (5.04%) WinSCP
5 10 (4.20%) Firewall
6 8 (3.36%) Wi-Fi
7 7 (2.94%) Skype
8 6 (2.52%) Wireless
9 5 (2.10%) VLAN
10 4 (1.68%) SD-WAN
10 4 (1.68%) WAN
11 2 (0.84%) LAN
11 2 (0.84%) MPLS
12 1 (0.42%) Broadband
12 1 (0.42%) Cisco ASA
12 1 (0.42%) Mobile Broadband
12 1 (0.42%) Softphone
Database & Business Intelligence
1 30 (12.61%) SQL Server
2 22 (9.24%) Power BI
3 16 (6.72%) Relational Database
4 15 (6.30%) Metabase
5 12 (5.04%) Data Warehouse
6 11 (4.62%) SQL Server Integration Services
7 5 (2.10%) SQL Server Reporting Services
8 4 (1.68%) DB2
8 4 (1.68%) PostgreSQL
9 2 (0.84%) Azure SQL Database
10 1 (0.42%) SQL Server Analysis Services
Development Applications
1 15 (6.30%) Visual Studio
2 12 (5.04%) JIRA
3 11 (4.62%) Git
4 2 (0.84%) Rational Rhapsody
General
1 105 (44.12%) Social Skills
2 79 (33.19%) Finance
3 38 (15.97%) Law
4 37 (15.55%) Analytical Skills
5 34 (14.29%) Legal
6 12 (5.04%) Banking
6 12 (5.04%) Documentation Skills
6 12 (5.04%) Telecoms
7 8 (3.36%) Organisational Skills
8 6 (2.52%) Marketing
9 5 (2.10%) Publishing
10 4 (1.68%) International Banking
11 2 (0.84%) Front Office
11 2 (0.84%) Investment Banking
11 2 (0.84%) Retail
12 1 (0.42%) Back Office
12 1 (0.42%) Billing
12 1 (0.42%) General Ledger
12 1 (0.42%) Multimedia
12 1 (0.42%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.46%) .NET
2 6 (2.52%) FIX Protocol
3 4 (1.68%) Web Services
4 2 (0.84%) Middleware
5 1 (0.42%) EDI
Miscellaneous
1 41 (17.23%) Video Conferencing
2 33 (13.87%) Onboarding
3 12 (5.04%) Analytical Mindset
4 11 (4.62%) Driving Licence
4 11 (4.62%) Enterprise Software
5 6 (2.52%) iPhone
6 4 (1.68%) CCTV
6 4 (1.68%) iPad
6 4 (1.68%) Legacy Applications
6 4 (1.68%) Mobile App
6 4 (1.68%) Reference Data
7 3 (1.26%) AS400
7 3 (1.26%) Data Protection Act
8 2 (0.84%) Derivative
8 2 (0.84%) e-Learning
8 2 (0.84%) Equities
8 2 (0.84%) Management Information System
8 2 (0.84%) NHS
8 2 (0.84%) Smartphone
8 2 (0.84%) Video\Live Streaming
Operating Systems
1 108 (45.38%) Windows
2 28 (11.76%) Windows 10
2 28 (11.76%) Windows Server
3 18 (7.56%) Linux
4 16 (6.72%) Mac OS
5 8 (3.36%) Apple iOS
6 5 (2.10%) Unix
7 1 (0.42%) Solaris
7 1 (0.42%) Ubuntu
7 1 (0.42%) Windows Server 2012
7 1 (0.42%) Windows Server 2016
7 1 (0.42%) Windows Server 2019
Processes & Methodologies
1 73 (30.67%) ITIL
2 71 (29.83%) Problem-Solving
3 38 (15.97%) Customer Service
4 35 (14.71%) ITSM
5 28 (11.76%) Data Management
5 28 (11.76%) Runbook
6 24 (10.08%) Continuous Improvement
7 22 (9.24%) Business Intelligence
8 19 (7.98%) Change Management
8 19 (7.98%) Service Delivery
9 16 (6.72%) ERP
10 15 (6.30%) Data Analysis
10 15 (6.30%) Document Management
10 15 (6.30%) Incident Management
11 14 (5.88%) Task Automation
12 13 (5.46%) Process Improvement
13 12 (5.04%) CI/CD
13 12 (5.04%) Data Pipeline
13 12 (5.04%) Data Transformation
13 12 (5.04%) Facilities Management
Programming Languages
1 59 (24.79%) SQL
2 26 (10.92%) PowerShell
3 13 (5.46%) VB.NET
4 8 (3.36%) Python
5 5 (2.10%) C#
6 4 (1.68%) Delphi
6 4 (1.68%) Pascal
6 4 (1.68%) PHP
6 4 (1.68%) PL/SQL
7 2 (0.84%) Bash
7 2 (0.84%) Java
8 1 (0.42%) JavaScript
8 1 (0.42%) T-SQL
Qualifications
1 26 (10.92%) Degree
2 12 (5.04%) A+ Certification
3 5 (2.10%) MBCS
4 3 (1.26%) Computer Science Degree
4 3 (1.26%) Microsoft Certified Professional
5 2 (0.84%) CCNA
5 2 (0.84%) Cisco Certification
5 2 (0.84%) ITIL Certification
5 2 (0.84%) Master's Degree
5 2 (0.84%) Network+ Certification
6 1 (0.42%) MCDST
6 1 (0.42%) MCITP
6 1 (0.42%) MCSA
6 1 (0.42%) MCSE
6 1 (0.42%) Microsoft Certification
Quality Assurance & Compliance
1 16 (6.72%) SLA
2 11 (4.62%) ISO/IEC 27001
3 4 (1.68%) Cyber Essentials
4 2 (0.84%) Accessibility
5 1 (0.42%) QA
System Software
1 61 (25.63%) Active Directory
2 7 (2.94%) VMware Infrastructure
3 6 (2.52%) Hyper-V
4 4 (1.68%) Virtual Machines
5 2 (0.84%) Virtual Desktop
6 1 (0.42%) BitLocker
Systems Management
1 30 (12.61%) Microsoft Intune
2 7 (2.94%) SCCM
3 2 (0.84%) Grafana
3 2 (0.84%) Jamf Pro
Vendors
1 105 (44.12%) Microsoft
2 21 (8.82%) ServiceNow
3 7 (2.94%) Apple
3 7 (2.94%) Polycom
3 7 (2.94%) VMware
4 6 (2.52%) Google
5 5 (2.10%) Cisco
6 4 (1.68%) Salesforce
7 3 (1.26%) iManage
7 3 (1.26%) Intapp
8 2 (0.84%) Arista
8 2 (0.84%) Atlassian
8 2 (0.84%) CheckPoint
8 2 (0.84%) Fortinet
8 2 (0.84%) Genesys
8 2 (0.84%) IBM
8 2 (0.84%) InterSystems
8 2 (0.84%) Juniper
8 2 (0.84%) Palo Alto
8 2 (0.84%) SolarWinds