Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 19 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 Sep 2025
Same period 2024 Same period 2023
Rank 170 196 157
Rank change year-on-year +26 -39 +141
Permanent jobs requiring a Support Analyst 258 320 463
As % of all permanent jobs advertised in London 2.16% 1.66% 2.10%
As % of the Job Titles category 2.37% 1.74% 2.20%
Number of salaries quoted 204 245 425
10th Percentile £30,625 £28,905 £28,600
25th Percentile £36,250 £35,000 £33,250
Median annual salary (50th Percentile) £45,000 £45,000 £41,000
Median % change year-on-year - +9.76% +2.50%
75th Percentile £57,500 £67,500 £62,500
90th Percentile £74,625 £85,000 £75,000
England median annual salary £33,500 £35,000 £35,000
% change year-on-year -4.29% - +2.94%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 10,900 18,392 21,003
% of permanent jobs with a recognized job title 91.21% 95.37% 95.19%
Number of salaries quoted 7,112 11,566 17,358
10th Percentile £37,500 £40,000 £41,000
25th Percentile £52,500 £52,500 £54,500
Median annual salary (50th Percentile) £72,500 £72,500 £73,250
Median % change year-on-year - -1.02% +4.64%
75th Percentile £97,313 £95,000 £95,000
90th Percentile £120,000 £120,000 £115,000
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 19 September 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +22 75 £45,000 +8.43% 7
West London +56 16 £31,250 -29.33% 2
South London +12 3 £37,500 +33.93% 2
North London - 1 £28,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 19 September 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 150 (58.14%) Microsoft
2 142 (55.04%) Windows
3 140 (54.26%) Social Skills
4 107 (41.47%) ITIL
5 93 (36.05%) Microsoft 365
6 84 (32.56%) Active Directory
6 84 (32.56%) Problem-Solving
7 77 (29.84%) Microsoft Office
8 66 (25.58%) Azure
8 66 (25.58%) SQL
9 63 (24.42%) Law
10 53 (20.54%) Windows 10
11 51 (19.77%) Finance
12 50 (19.38%) Customer Service
13 49 (18.99%) Degree
14 39 (15.12%) Entra ID
15 38 (14.73%) Microsoft Intune
15 38 (14.73%) Service Management
16 37 (14.34%) Video Conferencing
17 36 (13.95%) Microsoft Excel
17 36 (13.95%) Microsoft Exchange
18 33 (12.79%) DNS
19 30 (11.63%) SQL Server
19 30 (11.63%) ITSM
19 30 (11.63%) Analytical Skills
20 29 (11.24%) Mac OS
20 29 (11.24%) Microsoft PowerPoint
21 28 (10.85%) Legal
21 28 (10.85%) VPN
22 26 (10.08%) Telecoms

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (13.95%) Microsoft Exchange
2 19 (7.36%) SharePoint
3 10 (3.88%) Confluence
4 8 (3.10%) Skype for Business
5 1 (0.39%) IIS
5 1 (0.39%) Office Communications Server
Applications
1 77 (29.84%) Microsoft Office
2 36 (13.95%) Microsoft Excel
3 29 (11.24%) Microsoft PowerPoint
4 3 (1.16%) MS Visio
5 1 (0.39%) Adobe Creative Suite
Business Applications
1 3 (1.16%) Elite 3E
1 3 (1.16%) Temenos T24
2 2 (0.78%) Carpe Diem
2 2 (0.78%) Endur
2 2 (0.78%) Fidessa
3 1 (0.39%) Dynamics NAV
3 1 (0.39%) Eikon
3 1 (0.39%) EuroRunner
3 1 (0.39%) Remedy ITSM
Cloud Services
1 93 (36.05%) Microsoft 365
2 66 (25.58%) Azure
3 39 (15.12%) Entra ID
4 15 (5.81%) Power Platform
5 9 (3.49%) PowerApps
5 9 (3.49%) SaaS
6 6 (2.33%) OneDrive
7 5 (1.94%) Dynamics 365
8 4 (1.55%) Power Automate
9 3 (1.16%) AWS
10 2 (0.78%) Slack
11 1 (0.39%) Amazon CloudWatch
11 1 (0.39%) Amazon EC2
11 1 (0.39%) AWS Lambda
11 1 (0.39%) Azure Monitor
11 1 (0.39%) Azure Sentinel
11 1 (0.39%) Google Workspace
11 1 (0.39%) IaaS
11 1 (0.39%) PaaS
11 1 (0.39%) Serverless
Communications & Networking
1 33 (12.79%) DNS
2 28 (10.85%) VPN
3 22 (8.53%) LAN
4 21 (8.14%) DHCP
5 20 (7.75%) WAN
6 18 (6.98%) Firewall
7 14 (5.43%) TCP/IP
8 10 (3.88%) Unified Communications
8 10 (3.88%) WebEx
9 9 (3.49%) Skype
10 8 (3.10%) Wi-Fi
10 8 (3.10%) Wireless
11 5 (1.94%) IP Telephony
11 5 (1.94%) Remote Desktop
11 5 (1.94%) VLAN
12 4 (1.55%) SD-WAN
12 4 (1.55%) Wireshark
13 2 (0.78%) FIX Connectivity
13 2 (0.78%) Softphone
14 1 (0.39%) Cisco ASA
Database & Business Intelligence
1 30 (11.63%) SQL Server
2 9 (3.49%) Power BI
3 8 (3.10%) MySQL
4 7 (2.71%) Relational Database
5 2 (0.78%) SQL Server Reporting Services
6 1 (0.39%) Amazon RDS
Development Applications
1 11 (4.26%) JIRA
2 1 (0.39%) Git
General
1 140 (54.26%) Social Skills
2 63 (24.42%) Law
3 51 (19.77%) Finance
4 30 (11.63%) Analytical Skills
5 28 (10.85%) Legal
6 26 (10.08%) Telecoms
7 16 (6.20%) Inclusion and Diversity
8 14 (5.43%) Banking
9 10 (3.88%) Front Office
9 10 (3.88%) Organisational Skills
10 5 (1.94%) Back Office
11 3 (1.16%) Advertising
11 3 (1.16%) International Banking
12 2 (0.78%) Documentation Skills
12 2 (0.78%) Investment Banking
12 2 (0.78%) Retail
13 1 (0.39%) Automotive
13 1 (0.39%) Games
13 1 (0.39%) Presentation Skills
13 1 (0.39%) Publishing
Libraries, Frameworks & Software Standards
1 9 (3.49%) FIX Protocol
2 5 (1.94%) HTML
2 5 (1.94%) LDAP
3 4 (1.55%) .NET
3 4 (1.55%) CSS
4 2 (0.78%) EDI
4 2 (0.78%) jQuery
5 1 (0.39%) .NET Framework
5 1 (0.39%) React
5 1 (0.39%) Web Services
5 1 (0.39%) XML
Miscellaneous
1 37 (14.34%) Video Conferencing
2 11 (4.26%) Management Information System
2 11 (4.26%) Onboarding
3 9 (3.49%) iPhone
4 7 (2.71%) Data Centre
4 7 (2.71%) Driving Licence
4 7 (2.71%) Self-Motivation
5 6 (2.33%) Data Protection Act
5 6 (2.33%) iPad
6 5 (1.94%) EPoS
7 4 (1.55%) Cyber Threat
8 3 (1.16%) Derivative
8 3 (1.16%) Handset
9 2 (0.78%) Enterprise Software
9 2 (0.78%) Eurex
9 2 (0.78%) Fixed Income
9 2 (0.78%) Linux Command Line
9 2 (0.78%) Reference Data
10 1 (0.39%) Bitcoin
10 1 (0.39%) FMCG
Operating Systems
1 142 (55.04%) Windows
2 53 (20.54%) Windows 10
3 29 (11.24%) Mac OS
4 14 (5.43%) Windows Server
5 10 (3.88%) Linux
6 9 (3.49%) Unix
7 8 (3.10%) Android
8 7 (2.71%) Apple iOS
9 5 (1.94%) Windows 7
10 3 (1.16%) Solaris
11 2 (0.78%) Windows Server 2019
12 1 (0.39%) CentOS
12 1 (0.39%) Rocky
12 1 (0.39%) Ubuntu
12 1 (0.39%) Windows Server 2016
Processes & Methodologies
1 107 (41.47%) ITIL
2 84 (32.56%) Problem-Solving
3 50 (19.38%) Customer Service
4 38 (14.73%) Service Management
5 30 (11.63%) ITSM
6 23 (8.91%) Change Management
7 22 (8.53%) Document Management
8 19 (7.36%) Cybersecurity
8 19 (7.36%) Problem Management
9 17 (6.59%) Data Management
10 16 (6.20%) Agile
11 15 (5.81%) Data Protection
12 14 (5.43%) Batch Processing
12 14 (5.43%) High Availability
12 14 (5.43%) Time Management
13 13 (5.04%) ISMS
14 12 (4.65%) Continuous Improvement
15 11 (4.26%) Data Analysis
16 10 (3.88%) Data Pipeline
16 10 (3.88%) Infrastructure Engineering
Programming Languages
1 66 (25.58%) SQL
2 13 (5.04%) Python
3 10 (3.88%) PowerShell
4 6 (2.33%) Delphi
5 5 (1.94%) Bash
5 5 (1.94%) C#
6 3 (1.16%) JavaScript
7 2 (0.78%) Java
7 2 (0.78%) Shell Script
8 1 (0.39%) Bicep
8 1 (0.39%) Perl
8 1 (0.39%) T-SQL
8 1 (0.39%) VB.NET
8 1 (0.39%) VBA
Qualifications
1 49 (18.99%) Degree
2 19 (7.36%) A+ Certification
3 11 (4.26%) Microsoft Certification
4 7 (2.71%) ITIL Certification
5 6 (2.33%) MCP
6 5 (1.94%) MCTS
7 2 (0.78%) City & Guilds
8 1 (0.39%) Azure Certification
8 1 (0.39%) BPSS Clearance
8 1 (0.39%) Computer Science Degree
8 1 (0.39%) MCDST
8 1 (0.39%) MCITP
8 1 (0.39%) MCSA
8 1 (0.39%) MCSE
8 1 (0.39%) SC Cleared
8 1 (0.39%) Security Cleared
Quality Assurance & Compliance
1 9 (3.49%) SLA
2 8 (3.10%) Accessibility
2 8 (3.10%) ISO/IEC 27001
3 6 (2.33%) Cyber Essentials
3 6 (2.33%) QA
4 2 (0.78%) GDPR
5 1 (0.39%) PCI DSS
System Software
1 84 (32.56%) Active Directory
2 11 (4.26%) VMware Infrastructure
3 5 (1.94%) Hyper-V
3 5 (1.94%) Virtual Servers
4 4 (1.55%) BitLocker
4 4 (1.55%) Firmware
5 3 (1.16%) Virtual Desktop
6 1 (0.39%) Virtual Machines
6 1 (0.39%) Xen
Systems Management
1 38 (14.73%) Microsoft Intune
2 20 (7.75%) SCCM
3 7 (2.71%) Jamf Pro
4 5 (1.94%) Grafana
5 1 (0.39%) SCOM
5 1 (0.39%) Terraform
Vendors
1 150 (58.14%) Microsoft
2 17 (6.59%) Citrix
3 14 (5.43%) Guidewire
4 13 (5.04%) Cisco
5 12 (4.65%) HP
5 12 (4.65%) Okta
5 12 (4.65%) VMware
6 10 (3.88%) Apple
6 10 (3.88%) Databricks
7 9 (3.49%) Bloomberg
7 9 (3.49%) Meraki
7 9 (3.49%) Polycom
8 7 (2.71%) Intapp
8 7 (2.71%) Reuters
8 7 (2.71%) ServiceNow
9 6 (2.33%) iManage
9 6 (2.33%) Logitech
10 5 (1.94%) Atlassian
10 5 (1.94%) Veeam
11 4 (1.55%) SolarWinds