Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 20 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Aug 2026
Same period 2025 Same period 2024
Rank 236 169 210
Rank change year-on-year -67 +41 -32
Permanent jobs requiring a Support Analyst 223 260 300
As % of all permanent jobs in London 0.93% 2.14% 1.54%
As % of the Job Titles category 1.00% 2.34% 1.62%
Number of salaries quoted 196 211 248
10th Percentile £31,250 £31,500 £30,000
25th Percentile £36,094 £36,750 £35,750
Median annual salary (50th Percentile) £42,500 £45,285 £45,000
Median % change year-on-year -6.15% +0.63% +4.81%
75th Percentile £53,750 £57,500 £67,500
90th Percentile £71,250 £75,000 £85,000
England median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,237 11,129 18,535
% of permanent jobs with a recognized job title 92.92% 91.72% 95.16%
Number of salaries quoted 15,200 7,207 12,668
10th Percentile £40,000 £38,500 £40,000
25th Percentile £55,000 £52,500 £51,250
Median annual salary (50th Percentile) £75,000 £72,500 £71,500
Median % change year-on-year +3.45% +1.40% -1.77%
75th Percentile £95,000 £96,250 £95,000
90th Percentile £100,000 £120,000 £118,750
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 20 August 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 20 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -12 66 £42,500 -5.56% 8
South London +14 10 £65,000 +116.67% 1
West London -29 10 £26,000 -16.80% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 20 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 82 (36.77%) Windows
2 75 (33.63%) Microsoft
3 69 (30.94%) Microsoft 365
4 63 (28.25%) Problem-Solving
5 57 (25.56%) ITIL
6 55 (24.66%) Continuous Improvement
7 46 (20.63%) Active Directory
8 44 (19.73%) SQL
9 38 (17.04%) ITSM
9 38 (17.04%) Microsoft Office
10 33 (14.80%) SharePoint
11 32 (14.35%) Azure
11 32 (14.35%) Customer Service
12 27 (12.11%) Linux
13 26 (11.66%) Microsoft Exchange
14 25 (11.21%) Entra ID
15 22 (9.87%) ServiceNow
15 22 (9.87%) Unified Communications
16 21 (9.42%) Incident Management
16 21 (9.42%) Microsoft Intune
16 21 (9.42%) PowerShell
16 21 (9.42%) Windows 10
17 18 (8.07%) Inventory Management
17 18 (8.07%) Microsoft Excel
17 18 (8.07%) Service Management
18 17 (7.62%) OneDrive
18 17 (7.62%) Oracle
18 17 (7.62%) SQL Server
19 15 (6.73%) FIX Protocol
19 15 (6.73%) Service Delivery

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (14.80%) SharePoint
2 26 (11.66%) Microsoft Exchange
3 7 (3.14%) Skype for Business
4 2 (0.90%) Confluence
5 1 (0.45%) Blackberry Enterprise Server
5 1 (0.45%) IIS
5 1 (0.45%) Tomcat
Applications
1 38 (17.04%) Microsoft Office
2 18 (8.07%) Microsoft Excel
3 14 (6.28%) Microsoft PowerPoint
Business Applications
1 14 (6.28%) Oracle Retail
2 5 (2.24%) Fidessa
3 4 (1.79%) Oracle Applications
3 4 (1.79%) Oracle Assets
3 4 (1.79%) Oracle EBS
3 4 (1.79%) Oracle EBS R12
3 4 (1.79%) Oracle Financials
3 4 (1.79%) Oracle Procure-to-Pay
3 4 (1.79%) Oracle Receivables
4 3 (1.35%) NEC Housing
5 1 (0.45%) Dynamics CRM
5 1 (0.45%) Unit4 Business World
Cloud Services
1 69 (30.94%) Microsoft 365
2 32 (14.35%) Azure
3 25 (11.21%) Entra ID
4 17 (7.62%) OneDrive
5 13 (5.83%) Power Platform
6 9 (4.04%) SaaS
7 8 (3.59%) Microsoft Copilot
7 8 (3.59%) Power Automate
8 7 (3.14%) Dynamics 365
9 5 (2.24%) ClickUp
9 5 (2.24%) PowerApps
10 3 (1.35%) dbt
10 3 (1.35%) Google Workspace
10 3 (1.35%) Mimecast
11 2 (0.90%) Anthropic Claude
11 2 (0.90%) Azure DevOps
11 2 (0.90%) ChatGPT
11 2 (0.90%) Datadog
11 2 (0.90%) Google Docs
11 2 (0.90%) Google Sheets
Communications & Networking
1 22 (9.87%) Unified Communications
2 9 (4.04%) DNS
2 9 (4.04%) TCP/IP
2 9 (4.04%) WebEx
3 7 (3.14%) Skype
3 7 (3.14%) VPN
4 6 (2.69%) DHCP
4 6 (2.69%) Firewall
5 4 (1.79%) FIX Connectivity
5 4 (1.79%) LAN
5 4 (1.79%) WAN
5 4 (1.79%) Wi-Fi
6 3 (1.35%) WinSCP
7 2 (0.90%) Cisco IOS
7 2 (0.90%) VLAN
8 1 (0.45%) Cisco IPT
8 1 (0.45%) IP Telephony
8 1 (0.45%) Wireless
Database & Business Intelligence
1 17 (7.62%) SQL Server
2 5 (2.24%) Relational Database
2 5 (2.24%) SQL Server Integration Services
3 4 (1.79%) Oracle Reports
3 4 (1.79%) SQL Server Reporting Services
4 3 (1.35%) Data Warehouse
4 3 (1.35%) Metabase
4 3 (1.35%) Power BI
5 2 (0.90%) Db2
5 2 (0.90%) PostgreSQL
6 1 (0.45%) SQL Server Analysis Services
Development Applications
1 9 (4.04%) JIRA
2 4 (1.79%) Eclipse
2 4 (1.79%) Oracle Forms
2 4 (1.79%) Toad
3 3 (1.35%) Visual Studio
4 2 (0.90%) Git
General
1 102 (45.74%) Social Skills
2 60 (26.91%) Finance
3 49 (21.97%) Law
4 35 (15.70%) Analytical Skills
5 30 (13.45%) Legal
6 26 (11.66%) Banking
7 15 (6.73%) Retail
8 11 (4.93%) Front Office
9 9 (4.04%) Investment Banking
10 8 (3.59%) Documentation Skills
10 8 (3.59%) International Banking
11 7 (3.14%) Organisational Skills
12 6 (2.69%) Telecoms
13 5 (2.24%) General Ledger
14 4 (1.79%) Retail Finance
15 3 (1.35%) Back Office
15 3 (1.35%) Inclusion and Diversity
15 3 (1.35%) Legal Technology
16 1 (0.45%) Automotive
16 1 (0.45%) Publishing
Libraries, Frameworks & Software Standards
1 15 (6.73%) FIX Protocol
2 11 (4.93%) XML
3 3 (1.35%) .NET
4 1 (0.45%) JSON
4 1 (0.45%) Web Services
Miscellaneous
1 26 (11.66%) Video Conferencing
2 17 (7.62%) Onboarding
3 12 (5.38%) Driving Licence
4 9 (4.04%) Analytical Mindset
4 9 (4.04%) Fixed Income
5 6 (2.69%) NHS
6 5 (2.24%) Product Ownership
7 4 (1.79%) Self-Motivation
8 3 (1.35%) Equities
8 3 (1.35%) Eurex
9 2 (0.90%) Housing Association
9 2 (0.90%) Legacy Applications
9 2 (0.90%) Smartphone
9 2 (0.90%) Web Conferencing
10 1 (0.45%) CCTV
10 1 (0.45%) Data Protection Act
10 1 (0.45%) Enterprise Software
10 1 (0.45%) FMCG
10 1 (0.45%) iPhone
10 1 (0.45%) Linux Command Line
Operating Systems
1 82 (36.77%) Windows
2 27 (12.11%) Linux
3 21 (9.42%) Windows 10
4 13 (5.83%) Windows Server
5 8 (3.59%) Unix
6 6 (2.69%) Mac OS
7 4 (1.79%) Apple iOS
8 3 (1.35%) CentOS
8 3 (1.35%) Rocky
8 3 (1.35%) Solaris
8 3 (1.35%) Ubuntu
9 1 (0.45%) Android
Processes & Methodologies
1 63 (28.25%) Problem-Solving
2 57 (25.56%) ITIL
3 55 (24.66%) Continuous Improvement
4 38 (17.04%) ITSM
5 32 (14.35%) Customer Service
6 21 (9.42%) Incident Management
7 18 (8.07%) Inventory Management
7 18 (8.07%) Service Management
8 15 (6.73%) Service Delivery
9 13 (5.83%) Business Analysis
9 13 (5.83%) Project Delivery
9 13 (5.83%) Release Management
10 12 (5.38%) User Experience
11 11 (4.93%) AI
12 10 (4.48%) Break/Fix
12 10 (4.48%) Change Management
12 10 (4.48%) Functional Testing
12 10 (4.48%) Process Improvement
12 10 (4.48%) Trend Analysis
13 9 (4.04%) Runbook
Programming Languages
1 44 (19.73%) SQL
2 21 (9.42%) PowerShell
3 9 (4.04%) C++
4 8 (3.59%) Python
5 6 (2.69%) PL/SQL
6 5 (2.24%) JavaScript
7 4 (1.79%) Bash
8 3 (1.35%) Java
8 3 (1.35%) Perl
8 3 (1.35%) Ruby
8 3 (1.35%) VB.NET
9 2 (0.90%) C#
9 2 (0.90%) PHP
9 2 (0.90%) Tcl
9 2 (0.90%) T-SQL
10 1 (0.45%) Delphi
10 1 (0.45%) Pascal
10 1 (0.45%) R
Qualifications
1 12 (5.38%) Degree
2 9 (4.04%) A+ Certification
3 6 (2.69%) MBCS
4 3 (1.35%) Microsoft Certification
5 2 (0.90%) Computer Science Degree
5 2 (0.90%) Network+ Certification
6 1 (0.45%) CCNA
6 1 (0.45%) Cisco Certification
6 1 (0.45%) MCSA
6 1 (0.45%) MCSE
Quality Assurance & Compliance
1 12 (5.38%) ISO/IEC 27001
2 6 (2.69%) SLA
3 4 (1.79%) Cyber Essentials
3 4 (1.79%) GDPR
4 1 (0.45%) QA
System Software
1 46 (20.63%) Active Directory
2 1 (0.45%) VMware Infrastructure
Systems Management
1 21 (9.42%) Microsoft Intune
2 7 (3.14%) SCCM
3 4 (1.79%) Jamf Pro
4 1 (0.45%) Cisco CUCM
4 1 (0.45%) FortiGate
Vendors
1 75 (33.63%) Microsoft
2 22 (9.87%) ServiceNow
3 17 (7.62%) Oracle
4 12 (5.38%) Apple
4 12 (5.38%) IBM
5 10 (4.48%) IBM Sterling
6 9 (4.04%) FIS
6 9 (4.04%) SunGard
7 7 (3.14%) iManage
7 7 (3.14%) Polycom
8 6 (2.69%) ICL
9 4 (1.79%) Retek
9 4 (1.79%) Yardi
10 3 (1.35%) Bloomberg
10 3 (1.35%) Cisco
10 3 (1.35%) CQG
10 3 (1.35%) Dell
10 3 (1.35%) NEC
10 3 (1.35%) Red Hat
10 3 (1.35%) Reuters