The median annual salary for a Support Analyst was £35,000 in advertised job vacancies in London during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / London
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 127 92 71
Rank change year-on-year -35 -21  
Permanent jobs requiring a Support Analyst 876 1379 1654
As % of all permanent IT jobs advertised in London 2.59% 3.24% 3.86%
As % of the Job Titles category 2.70% 3.37% 4.02%
Number of salaries quoted 768 1177 1458
Median salary £35,000 £38,500 £37,000
Median salary % change year-on-year -9.09% +4.05%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32445 40865 41138
As % of all permanent IT job vacancies advertised in London 95.75% 96.12% 95.96%
Number of salaries quoted 27449 35261 34593
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 3 months to 30 March 2017.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -16 152 £36,000 -10.00% 21
Croydon -2 8 £37,500 -28.57%
Dagenham - 8 £40,000 -
Twickenham +6 6 £35,500 -29.00%
Chessington +5 6 £37,500 +7.14%
Canary Wharf -15 6 £50,000 +17.64%
Kingston Upon Thames +16 4 £29,000 -35.55% 1
Chiswick -8 4 £33,750 +3.84%
Upminster - 4 £21,500 - 1
Bromley -2 3 £30,000 +33.33%
Heathrow -2 3 £28,500 +35.71%
Wimbledon +22 2 £26,000 +13.04%
Orpington +7 2 £30,000 +33.33%
Enfield +6 2 - - 1
Uxbridge +5 2 £44,000 +17.33%
Westminster -10 2 £32,000 +30.61%
Hammersmith - 2 £35,250 -
New Malden - 1 £25,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 30 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Support Analyst in the job title.

1 833 (48.68%) Windows
2 665 (38.87%) SQL
3 594 (34.72%) Microsoft
4 552 (32.26%) Finance
5 465 (27.18%) Active Directory
6 417 (24.37%) ITIL
7 362 (21.16%) MS Office
8 350 (20.46%) SQL Server
9 337 (19.70%) MS Excel
10 285 (16.66%) Windows 7
11 247 (14.44%) Linux
12 224 (13.09%) Windows Server
13 217 (12.68%) Banking
14 209 (12.22%) Unix
15 200 (11.69%) Citrix
16 188 (10.99%) Oracle
17 169 (9.88%) Degree
18 154 (9.00%) Analytical Skills
19 141 (8.24%) VMware
20 134 (7.83%) Windows Server 2008
21 130 (7.60%) Front Office
22 127 (7.42%) Law
22 127 (7.42%) Windows 10
23 126 (7.36%) SharePoint
23 126 (7.36%) Windows Server 2012
24 122 (7.13%) .NET
24 122 (7.13%) C#
25 119 (6.95%) SLA
26 116 (6.78%) TCP/IP
26 116 (6.78%) CRM

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (7.36%) SharePoint
2 109 (6.37%) MS Exchange
3 67 (3.92%) IIS
4 42 (2.45%) Blackberry Enterprise Server
5 38 (2.22%) BizTalk Server
6 35 (2.05%) Tomcat
7 31 (1.81%) Skype for Business
8 30 (1.75%) Apache
8 30 (1.75%) Exchange Server 2010
9 27 (1.58%) Exchange Server 2013
10 26 (1.52%) CMS
11 22 (1.29%) Confluence
12 18 (1.05%) JBoss
13 16 (0.94%) IBM Notes
14 15 (0.88%) Exchange Server 2007
14 15 (0.88%) WebSphere
15 11 (0.64%) Elasticsearch
15 11 (0.64%) SharePoint 2013
16 10 (0.58%) Site Server
17 5 (0.29%) IBM Domino
Applications
1 362 (21.16%) MS Office
2 337 (19.70%) MS Excel
3 50 (2.92%) MS PowerPoint
4 25 (1.46%) MS Visio
5 19 (1.11%) Acrobat
6 7 (0.41%) Adobe Creative Suite
7 5 (0.29%) MS Project
7 5 (0.29%) Photoshop
8 4 (0.23%) Spreadsheet
9 3 (0.18%) Adobe Captivate
10 2 (0.12%) AutoCAD
10 2 (0.12%) Camtasia
10 2 (0.12%) Pro/ENGINEER
10 2 (0.12%) PTC Creo
10 2 (0.12%) Vectorworks
11 1 (0.058%) Adobe Illustrator
11 1 (0.058%) InDesign
11 1 (0.058%) Mozilla Thunderbird
Business Applications
1 54 (3.16%) Dynamics CRM
2 37 (2.16%) Dynamics AX
3 21 (1.23%) Unit4 Business World
4 17 (0.99%) Northgate Housing
5 13 (0.76%) Dynamics NAV
6 12 (0.70%) Markit EDM
7 11 (0.64%) SAP FI
8 10 (0.58%) thinkFolio
9 9 (0.53%) Sage X3
9 9 (0.53%) SAP CO
9 9 (0.53%) SAP FI/CO
10 8 (0.47%) Orchard Housing
11 6 (0.35%) Misys Opics
11 6 (0.35%) Softmar
12 5 (0.29%) Maximo
12 5 (0.29%) SAP BPC
13 4 (0.23%) Front Arena
13 4 (0.23%) Investran
13 4 (0.23%) Loan IQ
13 4 (0.23%) SAP R/3
Cloud Services
1 114 (6.66%) Office 365
2 31 (1.81%) Microsoft Azure
3 26 (1.52%) SaaS
4 22 (1.29%) G Suite
5 20 (1.17%) Amazon AWS
6 12 (0.70%) Cloud Computing
7 11 (0.64%) Adobe Creative Cloud
8 7 (0.41%) Mimecast
9 6 (0.35%) PaaS
10 5 (0.29%) OpenShift
11 4 (0.23%) Azure Active Directory
11 4 (0.23%) OneDrive
12 3 (0.18%) Dropbox
13 2 (0.12%) Virtual Private Cloud
14 1 (0.058%) Boomi
14 1 (0.058%) Force.com
14 1 (0.058%) Google Cloud Platform
14 1 (0.058%) SuccessFactors
Communications & Networking
1 116 (6.78%) TCP/IP
2 88 (5.14%) Firewall
3 73 (4.27%) LAN
4 69 (4.03%) DNS
5 63 (3.68%) DHCP
6 56 (3.27%) Internet
6 56 (3.27%) WAN
7 44 (2.57%) VoIP
8 42 (2.45%) VPN
9 39 (2.28%) SAN
10 34 (1.99%) Intranet
11 33 (1.93%) Wireless
12 21 (1.23%) Network Security
13 19 (1.11%) Ethernet
14 18 (1.05%) HTTP
14 18 (1.05%) IP Telephony
14 18 (1.05%) Skype
15 16 (0.94%) VLAN
16 13 (0.76%) FTP
17 11 (0.64%) PBX
Database & Business Intelligence
1 350 (20.46%) SQL Server
2 104 (6.08%) SQL Server Reporting Services
3 82 (4.79%) SQL Server Integration Services
4 72 (4.21%) Relational Database
5 40 (2.34%) Data Warehouse
6 39 (2.28%) BusinessObjects
6 39 (2.28%) MySQL
7 36 (2.10%) Crystal Reports
8 34 (1.99%) SQL Server Analysis Services
9 32 (1.87%) SQL Server 2008
10 24 (1.40%) SQL Server 2005
11 22 (1.29%) SQL Server 2012
12 21 (1.23%) Oracle Database
13 16 (0.94%) RDBMS
14 14 (0.82%) Oracle Reports
14 14 (0.82%) QlikView
15 13 (0.76%) MS Access
15 13 (0.76%) Oracle BI EE
16 12 (0.70%) DTS
17 10 (0.58%) Power BI
Development Applications
1 51 (2.98%) JIRA
2 14 (0.82%) Subversion
3 13 (0.76%) Jenkins
4 11 (0.64%) Visual Studio
5 9 (0.53%) SQL Server Management Studio (SSMS)
6 8 (0.47%) Atlassian Bamboo
7 7 (0.41%) Git (software)
8 5 (0.29%) Team Foundation Server
9 4 (0.23%) MSI
10 3 (0.18%) Oracle APEX
10 3 (0.18%) Toad
11 2 (0.12%) FrontPage
11 2 (0.12%) Hudson
11 2 (0.12%) PowerBuilder
11 2 (0.12%) TeamCity
12 1 (0.058%) Ant
12 1 (0.058%) Maven
12 1 (0.058%) Oracle Forms
12 1 (0.058%) VSS/SourceSafe
General
1 552 (32.26%) Finance
2 217 (12.68%) Banking
3 130 (7.60%) Front Office
4 127 (7.42%) Law
5 115 (6.72%) Legal
6 101 (5.90%) Retail
7 61 (3.57%) Investment Banking
8 48 (2.81%) Advertising
9 47 (2.75%) Back Office
10 43 (2.51%) Marketing
11 32 (1.87%) Financial Institution
12 25 (1.46%) Telecoms
13 23 (1.34%) Publishing
13 23 (1.34%) Retail Banking
14 16 (0.94%) Billing
15 15 (0.88%) Corporate Banking
15 15 (0.88%) French Language
15 15 (0.88%) Private Banking
16 14 (0.82%) Games
17 13 (0.76%) German Language
Libraries, Frameworks & Software Standards
1 122 (7.13%) .NET
2 88 (5.14%) HTML
3 86 (5.03%) XML
4 78 (4.56%) Web Services
5 58 (3.39%) FIX Protocol
6 55 (3.21%) ASP.NET
7 42 (2.45%) CSS
8 35 (2.05%) Middleware
9 21 (1.23%) XSD
10 20 (1.17%) HTML5
11 18 (1.05%) XSLT
12 14 (0.82%) jQuery
13 11 (0.64%) AngularJS
13 11 (0.64%) ASP.NET MVC
13 11 (0.64%) EDI
14 9 (0.53%) JSON
15 8 (0.47%) XSL
16 7 (0.41%) J2EE
16 7 (0.41%) JMS
16 7 (0.41%) Rendezvous
Miscellaneous
1 154 (9.00%) Analytical Skills
2 81 (4.73%) Blackberry
3 72 (4.21%) Computer Science
4 71 (4.15%) Management Information System
5 61 (3.57%) Foreign Exchange (FX)
6 59 (3.45%) Smartphone
7 54 (3.16%) Hedge funds
8 46 (2.69%) Fixed Income
9 44 (2.57%) iPhone
10 41 (2.40%) Video Conferencing
11 37 (2.16%) Derivative
12 35 (2.05%) Equities
13 32 (1.87%) Fintech
13 32 (1.87%) iPad
14 25 (1.46%) User Experience
15 23 (1.34%) Data Centre
16 22 (1.29%) SWIFT
17 21 (1.23%) BYOD
17 21 (1.23%) Driving Licence
17 21 (1.23%) EPoS
Operating Systems
1 833 (48.68%) Windows
2 285 (16.66%) Windows 7
3 247 (14.44%) Linux
4 224 (13.09%) Windows Server
5 209 (12.22%) Unix
6 134 (7.83%) Windows Server 2008
7 127 (7.42%) Windows 10
8 126 (7.36%) Windows Server 2012
9 82 (4.79%) Windows XP
10 58 (3.39%) Windows 8
11 55 (3.21%) Mac OS X
12 52 (3.04%) Android
13 45 (2.63%) Apple iOS
14 37 (2.16%) Windows Server 2003
15 20 (1.17%) Red Hat Enterprise Linux
16 14 (0.82%) Mac OS
17 12 (0.70%) Solaris
18 8 (0.47%) CentOS
19 4 (0.23%) Windows Vista
20 3 (0.18%) Mac OS X Server
Processes & Methodologies
1 417 (24.37%) ITIL
2 116 (6.78%) CRM
3 100 (5.84%) Change Management
4 93 (5.44%) Project Management
5 92 (5.38%) Problem Management
6 85 (4.97%) Business Intelligence
7 82 (4.79%) Analytics
8 80 (4.68%) Service Management
9 75 (4.38%) Incident Management
10 72 (4.21%) Asset Management
11 67 (3.92%) Agile Software Development
12 62 (3.62%) ETL
12 62 (3.62%) Investment Management
13 58 (3.39%) Root Cause Analysis
14 54 (3.16%) Time Management
15 43 (2.51%) Change Control
15 43 (2.51%) Workflow
16 42 (2.45%) Service Delivery
16 42 (2.45%) User Acceptance Testing
17 38 (2.22%) Electronic Trading
Programming Languages
1 665 (38.87%) SQL
2 122 (7.13%) C#
3 81 (4.73%) Java
4 80 (4.68%) T-SQL
5 78 (4.56%) PowerShell
6 66 (3.86%) Perl
7 61 (3.57%) JavaScript
8 48 (2.81%) Python
8 48 (2.81%) Shell Script
9 41 (2.40%) VB
10 31 (1.81%) Bash Shell
11 30 (1.75%) PL/SQL
12 18 (1.05%) C++
13 17 (0.99%) PHP
14 14 (0.82%) VBScript
14 14 (0.82%) XPath
15 11 (0.64%) C
16 10 (0.58%) Ruby
17 9 (0.53%) VBA
18 6 (0.35%) ABAP
Qualifications
1 169 (9.88%) Degree
2 64 (3.74%) Microsoft Certification
3 62 (3.62%) ITIL Certification
4 36 (2.10%) MCSE
5 35 (2.05%) MCP
6 18 (1.05%) MCDST
7 16 (0.94%) PMI Certification
8 15 (0.88%) ITIL Foundation Certificate
9 14 (0.82%) Cisco Certification
10 13 (0.76%) CCNA
11 11 (0.64%) VMware Certified Professional (VCP)
12 10 (0.58%) PMP
13 9 (0.53%) A+ Certification
13 9 (0.53%) MOS
14 7 (0.41%) MCSA
14 7 (0.41%) Oracle Certification
15 5 (0.29%) PRINCE2 Certification
16 4 (0.23%) GNVQ
17 3 (0.18%) OCP
17 3 (0.18%) Security Cleared
Quality Assurance & Compliance
1 119 (6.95%) SLA
2 44 (2.57%) QA
3 24 (1.40%) Data Quality
4 12 (0.70%) ISO/IEC 27001
5 11 (0.64%) PMO
6 9 (0.53%) Basel III
7 8 (0.47%) Basel II
8 5 (0.29%) Solvency II
9 3 (0.18%) ISO 9001
9 3 (0.18%) Sarbanes-Oxley
10 2 (0.12%) ISO 14001
10 2 (0.12%) PCI DSS
11 1 (0.058%) Dodd-Frank
11 1 (0.058%) EMIR
11 1 (0.058%) MiFID
System Software
1 465 (27.18%) Active Directory
2 90 (5.26%) VMware Infrastructure
3 64 (3.74%) XenApp
4 34 (1.99%) XenDesktop
5 30 (1.75%) Hyper-V
6 22 (1.29%) vSphere
7 10 (0.58%) Virtual Servers
8 9 (0.53%) Virtual Desktop
9 8 (0.47%) Microsoft App-V
9 8 (0.47%) Virtual Machines
9 8 (0.47%) VMware Workstation
10 6 (0.35%) VMware ESXi
10 6 (0.35%) VMware Server
11 5 (0.29%) Cronacle
12 4 (0.23%) XenServer
13 3 (0.18%) Firmware
14 2 (0.12%) Docker
14 2 (0.12%) Terminal Services
Systems Management
1 52 (3.04%) SCCM
2 32 (1.87%) Control-M
3 20 (1.17%) Puppet
4 17 (0.99%) ITRS Geneos
4 17 (0.99%) Opscode Chef
5 13 (0.76%) Nagios
6 12 (0.70%) Ansible
6 12 (0.70%) SCOM
6 12 (0.70%) WSUS
7 11 (0.64%) Backup Exec
8 10 (0.58%) OpenView
9 8 (0.47%) Norton AntiVirus
10 7 (0.41%) Jamf Pro
11 6 (0.35%) ZENworks
12 5 (0.29%) Opsview
13 4 (0.23%) AirWatch
13 4 (0.23%) FortiGate
13 4 (0.23%) logstash
14 3 (0.18%) Cisco CUCM
14 3 (0.18%) Red Hat Satellite
Vendors
1 594 (34.72%) Microsoft
2 200 (11.69%) Citrix
3 188 (10.99%) Oracle
4 141 (8.24%) VMware
5 101 (5.90%) Cisco
6 80 (4.68%) Apple
7 69 (4.03%) iManage
8 61 (3.57%) HP
9 44 (2.57%) Bloomberg
10 41 (2.40%) SAP
11 40 (2.34%) Sybase
12 38 (2.22%) Salesforce.com
13 35 (2.05%) IBM
14 32 (1.87%) Adobe
15 29 (1.69%) Google
15 29 (1.69%) ServiceNow
16 27 (1.58%) Informatica
17 25 (1.46%) Avaya
18 24 (1.40%) Splunk
19 22 (1.29%) Red Hat
London
Artemis Recruitment Ltd
Salary: Up to £25,000 per annum + Benefits
Posted: 15 hours ago
Central London / West End
onezeero.
Salary: £30000 - £45000 per annum + Benefits
Posted: 16 hours ago
City, London
Red10
Salary: £27000 - £30000 per annum
Posted: 10 hours ago
City, London
Crimson Ltd
Salary: £25000 - £35000 per annum + benefits
Posted: 11 hours ago
City, London
Premier IT
Salary: £25000.00 - £28000.00 per annum
Posted: Yesterday
London
McGregor Boyall
Salary: £50000 - £60000 per annum
Posted: 14 hours ago
London
Ashdown IT
Salary: £30000 - £32000 per annum
Posted: 2 days ago
Central London / West End
Hays Finance Technology
Salary: £20000.00 - £25000.00 per annum + Training + Bonus + Pension
Posted: 2 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits + Training
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £40000 - £60000 per annum + Bonus + Benefits
Posted: 15 hours ago
City, London
Red10
Salary: £30000 - £36000 per annum
Posted: 9 hours ago
City, London
Complete Tech Limited
Salary: Up to £35,000 per annum + benefits inc. 20% bonus
Posted: 7 hours ago
London
ReThink Recruitment
Salary: £20000.00 - £35000.00 per annum
Posted: Yesterday
London
Omni RMS
Salary: £18000 per annum
Posted: Yesterday
City, London
Hays Finance Technology
Salary: £25000.00 - £30000.00 per annum + Bonus + Over-time
Posted: 2 days ago
London
Talent Point Ltd
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 11 hours ago
Central London / West End
Zenimax
Salary: £28K to £33K
Posted: 11 hours ago
West London
Vadis People
Salary: circ £34,000 - £39,000
Posted: Yesterday
London
McGregor Boyall
Salary: £18000 - £20000 per annum
Posted: 9 hours ago
North West London
Proactive Appointments
Salary: £20000 - £24000 per annum + Bonus
Posted: 3 days ago
London
Joseph Harry Ltd
Salary: £30000 - £45000 per annum + 25% Bonus + 10% Pension
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 - £50000 per annum + Bonus + Benefits + Training
Posted: 3 days ago
North West London
Miller Maxwell Ltd
Salary: From £25,000 to £35,000 per annum Plus full benefits apcakge
Posted: 3 days ago
London
Harrington Starr
Salary: £30000 - £35000 per annum + bonus, benefits + training
Posted: 5 days ago
East London
Spencer Rose
Posted: 6 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
City, London
Bluetownonline
Salary: £30000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 32k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum + Bonus + Benefits + Training
Posted: 6 days ago