Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 19 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Dec 2025
Same period 2024 Same period 2023
Rank 156 172 138
Rank change year-on-year +16 -34 +105
Permanent jobs requiring a Support Analyst 266 317 407
As % of all permanent jobs in London 1.97% 1.97% 2.29%
As % of the Job Titles category 2.17% 2.10% 2.41%
Number of salaries quoted 206 231 367
10th Percentile £31,000 £31,250 £29,150
25th Percentile £36,250 £37,500 £32,600
Median annual salary (50th Percentile) £45,000 £47,500 £41,000
Median % change year-on-year -5.26% +15.85% -3.53%
75th Percentile £57,500 £65,000 £60,000
90th Percentile £73,750 £80,000 £73,000
England median annual salary £34,000 £40,000 £36,500
% change year-on-year -15.00% +9.59% +4.29%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,250 15,090 16,911
% of permanent jobs with a recognized job title 90.76% 93.55% 95.00%
Number of salaries quoted 8,133 8,950 13,672
10th Percentile £35,750 £42,000 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 19 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +20 83 £45,000 -4.26% 7
South London - 9 £37,500 - 2
West London +7 8 £34,750 +3.93% 3
East London -7 8 £33,750 +3.85% 1
North London - 2 £30,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 19 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 130 (48.87%) Microsoft
2 116 (43.61%) Windows
3 105 (39.47%) ITIL
4 88 (33.08%) SQL
5 83 (31.20%) Microsoft 365
6 82 (30.83%) Active Directory
6 82 (30.83%) Problem-Solving
7 73 (27.44%) Azure
8 61 (22.93%) Degree
9 52 (19.55%) Microsoft Office
10 47 (17.67%) Customer Service
11 46 (17.29%) Entra ID
11 46 (17.29%) Microsoft Excel
12 41 (15.41%) Microsoft Intune
13 38 (14.29%) Change Management
14 37 (13.91%) Windows 10
15 36 (13.53%) SQL Server
16 32 (12.03%) VPN
17 30 (11.28%) Firewall
18 29 (10.90%) Microsoft Exchange
19 28 (10.53%) Microsoft PowerPoint
19 28 (10.53%) Power Platform
19 28 (10.53%) SharePoint
20 26 (9.77%) Service Management
21 25 (9.40%) Mac OS
22 24 (9.02%) DNS
22 24 (9.02%) LAN
22 24 (9.02%) Python
23 23 (8.65%) DHCP
23 23 (8.65%) ITSM

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (10.90%) Microsoft Exchange
2 28 (10.53%) SharePoint
3 13 (4.89%) Skype for Business
4 12 (4.51%) Confluence
5 3 (1.13%) IIS
6 1 (0.38%) Appian
6 1 (0.38%) Moodle
6 1 (0.38%) Office Communications Server
6 1 (0.38%) Umbraco
Applications
1 52 (19.55%) Microsoft Office
2 46 (17.29%) Microsoft Excel
3 28 (10.53%) Microsoft PowerPoint
4 4 (1.50%) Spreadsheet
5 3 (1.13%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Photoshop
Business Applications
1 12 (4.51%) Endur
2 6 (2.26%) Fidessa
3 4 (1.50%) Elite 3E
4 3 (1.13%) Visualfiles
5 2 (0.75%) Dynamics AX
6 1 (0.38%) Carpe Diem
6 1 (0.38%) EuroRunner
6 1 (0.38%) NetSuite
Cloud Services
1 83 (31.20%) Microsoft 365
2 73 (27.44%) Azure
3 46 (17.29%) Entra ID
4 28 (10.53%) Power Platform
5 14 (5.26%) AWS
5 14 (5.26%) PowerApps
6 13 (4.89%) Power Automate
7 10 (3.76%) OneDrive
8 9 (3.38%) SaaS
9 6 (2.26%) Dynamics 365
10 5 (1.88%) Azure Monitor
11 4 (1.50%) dbt
11 4 (1.50%) Google Workspace
12 1 (0.38%) Adobe Creative Cloud
12 1 (0.38%) Amazon CloudWatch
12 1 (0.38%) Amazon EC2
12 1 (0.38%) Datadog
12 1 (0.38%) GCP
12 1 (0.38%) IaaS
12 1 (0.38%) PaaS
Communications & Networking
1 32 (12.03%) VPN
2 30 (11.28%) Firewall
3 24 (9.02%) DNS
3 24 (9.02%) LAN
4 23 (8.65%) DHCP
4 23 (8.65%) WAN
5 18 (6.77%) TCP/IP
6 16 (6.02%) Wi-Fi
7 15 (5.64%) Unified Communications
7 15 (5.64%) WebEx
8 14 (5.26%) Skype
8 14 (5.26%) Wireless
9 11 (4.14%) VLAN
10 8 (3.01%) SD-WAN
11 7 (2.63%) WinSCP
12 6 (2.26%) MPLS
13 5 (1.88%) Remote Desktop
14 4 (1.50%) IP Telephony
14 4 (1.50%) Wireshark
15 3 (1.13%) FIX Connectivity
Database & Business Intelligence
1 36 (13.53%) SQL Server
2 20 (7.52%) Power BI
3 12 (4.51%) Relational Database
4 7 (2.63%) MySQL
5 6 (2.26%) SQL Server Integration Services
6 5 (1.88%) Metabase
6 5 (1.88%) SQL Server Reporting Services
7 4 (1.50%) Data Warehouse
8 1 (0.38%) Amazon RDS
Development Applications
1 20 (7.52%) JIRA
2 6 (2.26%) Git
3 5 (1.88%) Visual Studio
General
1 142 (53.38%) Social Skills
2 57 (21.43%) Finance
3 48 (18.05%) Law
4 37 (13.91%) Analytical Skills
5 36 (13.53%) Legal
6 25 (9.40%) Telecoms
7 12 (4.51%) Front Office
8 11 (4.14%) Banking
9 7 (2.63%) Back Office
9 7 (2.63%) Organisational Skills
10 6 (2.26%) Documentation Skills
11 5 (1.88%) Retail
12 4 (1.50%) Investment Banking
13 3 (1.13%) Advertising
14 2 (0.75%) Spanish Language
15 1 (0.38%) Automotive
15 1 (0.38%) Billing
15 1 (0.38%) Portuguese Language
15 1 (0.38%) Presentation Skills
15 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 11 (4.14%) FIX Protocol
2 8 (3.01%) .NET
3 5 (1.88%) HTML
4 4 (1.50%) CSS
5 2 (0.75%) EDI
5 2 (0.75%) jQuery
6 1 (0.38%) .NET Framework
6 1 (0.38%) MFC
6 1 (0.38%) XML
Miscellaneous
1 37 (13.91%) Video Conferencing
2 26 (9.77%) Onboarding
3 21 (7.89%) Management Information System
4 19 (7.14%) Enterprise Software
5 13 (4.89%) Driving Licence
6 10 (3.76%) iPhone
7 8 (3.01%) iPad
8 6 (2.26%) Data Centre
9 5 (1.88%) Mobile App
9 5 (1.88%) Reference Data
9 5 (1.88%) Self-Motivation
10 4 (1.50%) Analytical Mindset
10 4 (1.50%) Cyber Threat
10 4 (1.50%) e-Learning
10 4 (1.50%) EPoS
11 3 (1.13%) AS400
11 3 (1.13%) Data Protection Act
11 3 (1.13%) Derivative
11 3 (1.13%) Equities
11 3 (1.13%) Eurex
Operating Systems
1 116 (43.61%) Windows
2 37 (13.91%) Windows 10
3 25 (9.40%) Mac OS
4 23 (8.65%) Windows Server
5 21 (7.89%) Linux
6 15 (5.64%) Unix
7 10 (3.76%) Apple iOS
8 5 (1.88%) Android
8 5 (1.88%) Solaris
9 4 (1.50%) Windows 7
10 3 (1.13%) Ubuntu
10 3 (1.13%) Windows Server 2016
10 3 (1.13%) Windows Server 2019
11 1 (0.38%) Windows Server 2008
11 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 105 (39.47%) ITIL
2 82 (30.83%) Problem-Solving
3 47 (17.67%) Customer Service
4 38 (14.29%) Change Management
5 26 (9.77%) Service Management
6 23 (8.65%) ITSM
6 23 (8.65%) Problem Management
7 21 (7.89%) Continuous Improvement
8 20 (7.52%) Business Intelligence
8 20 (7.52%) Cybersecurity
8 20 (7.52%) Document Management
9 19 (7.14%) Data Management
10 18 (6.77%) Data Protection
11 17 (6.39%) Runbook
12 14 (5.26%) Preventative Maintenance
13 13 (4.89%) Agile
13 13 (4.89%) Batch Processing
13 13 (4.89%) ISMS
13 13 (4.89%) Service Delivery
14 12 (4.51%) Data Analysis
Programming Languages
1 88 (33.08%) SQL
2 24 (9.02%) Python
3 19 (7.14%) PowerShell
4 7 (2.63%) Java
4 7 (2.63%) VB.NET
5 5 (1.88%) Bash
5 5 (1.88%) C#
6 3 (1.13%) JavaScript
6 3 (1.13%) T-SQL
7 2 (0.75%) Shell Script
8 1 (0.38%) Bicep
8 1 (0.38%) VBA
Qualifications
1 61 (22.93%) Degree
2 16 (6.02%) Microsoft Certification
3 15 (5.64%) MCP
4 13 (4.89%) A+ Certification
5 10 (3.76%) Computer Science Degree
5 10 (3.76%) ITIL Certification
6 6 (2.26%) CCNA
6 6 (2.26%) Cisco Certification
6 6 (2.26%) Network+ Certification
7 5 (1.88%) MCTS
8 4 (1.50%) Master's Degree
9 2 (0.75%) MCDST
9 2 (0.75%) MCITP
9 2 (0.75%) MCSA
9 2 (0.75%) MCSE
10 1 (0.38%) AWS Certification
10 1 (0.38%) Azure Certification
10 1 (0.38%) BPSS Clearance
10 1 (0.38%) SC Cleared
10 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 14 (5.26%) SLA
2 13 (4.89%) ISO/IEC 27001
3 9 (3.38%) Accessibility
4 8 (3.01%) Cyber Essentials
5 5 (1.88%) QA
6 2 (0.75%) GDPR
System Software
1 82 (30.83%) Active Directory
2 13 (4.89%) VMware Infrastructure
3 7 (2.63%) Hyper-V
4 5 (1.88%) Virtual Machines
5 4 (1.50%) BitLocker
5 4 (1.50%) Firmware
Systems Management
1 41 (15.41%) Microsoft Intune
2 12 (4.51%) SCCM
3 6 (2.26%) Jamf Pro
4 4 (1.50%) Grafana
5 1 (0.38%) SCOM
5 1 (0.38%) Terraform
Vendors
1 130 (48.87%) Microsoft
2 17 (6.39%) Cisco
3 14 (5.26%) ServiceNow
4 13 (4.89%) Guidewire
4 13 (4.89%) Polycom
4 13 (4.89%) VMware
5 12 (4.51%) Apple
6 10 (3.76%) CheckPoint
6 10 (3.76%) Palo Alto
7 9 (3.38%) HP
7 9 (3.38%) Intapp
8 8 (3.01%) Citrix
8 8 (3.01%) Meraki
9 7 (2.63%) Bloomberg
10 6 (2.26%) Arista
10 6 (2.26%) Fortinet
10 6 (2.26%) Genesys
10 6 (2.26%) Juniper
11 5 (1.88%) Atlassian
11 5 (1.88%) Logitech