Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 8 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Nov 2025
Same period 2024 Same period 2023
Rank 151 183 149
Rank change year-on-year +32 -34 +118
Permanent jobs requiring a Support Analyst 253 318 420
As % of all permanent jobs in London 2.05% 1.84% 2.16%
As % of the Job Titles category 2.25% 1.93% 2.27%
Number of salaries quoted 206 238 391
10th Percentile £31,000 £31,250 £28,250
25th Percentile £35,125 £36,250 £33,000
Median annual salary (50th Percentile) £45,000 £46,000 £40,000
Median % change year-on-year -2.17% +15.00% -
75th Percentile £53,750 £70,000 £62,500
90th Percentile £73,750 £85,000 £75,000
England median annual salary £33,000 £37,500 £36,375
% change year-on-year -12.00% +3.09% +6.99%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,232 16,454 18,511
% of permanent jobs with a recognized job title 91.15% 95.01% 95.14%
Number of salaries quoted 7,362 10,107 15,114
10th Percentile £35,775 £41,000 £41,250
25th Percentile £50,000 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £120,000 £118,750 £115,000
England median annual salary £52,500 £57,500 £60,000
% change year-on-year -8.70% -4.17% -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 8 November 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 8 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 66 £45,000 +5.88% 45
West London +17 12 £32,000 -27.63% 9
South London - 8 £32,500 - 2
East London -2 7 £35,000 +7.69% 4
North London - 2 £30,250 - 4
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 8 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 132 (52.17%) Microsoft
2 120 (47.43%) Windows
3 109 (43.08%) ITIL
4 85 (33.60%) Active Directory
5 82 (32.41%) Problem-Solving
6 79 (31.23%) Microsoft 365
7 75 (29.64%) SQL
8 73 (28.85%) Azure
9 64 (25.30%) Degree
10 59 (23.32%) Microsoft Office
11 53 (20.95%) Customer Service
12 45 (17.79%) Microsoft Excel
13 43 (17.00%) Microsoft Intune
14 40 (15.81%) Windows 10
15 38 (15.02%) Entra ID
16 34 (13.44%) Firewall
16 34 (13.44%) VPN
17 33 (13.04%) Service Management
18 31 (12.25%) Change Management
18 31 (12.25%) DNS
19 30 (11.86%) ITSM
19 30 (11.86%) Mac OS
20 29 (11.46%) Microsoft Exchange
21 28 (11.07%) SQL Server
22 27 (10.67%) DHCP
23 26 (10.28%) SharePoint
24 25 (9.88%) LAN
24 25 (9.88%) Microsoft PowerPoint
25 24 (9.49%) Cybersecurity
26 23 (9.09%) Python

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.46%) Microsoft Exchange
2 26 (10.28%) SharePoint
3 14 (5.53%) Confluence
4 9 (3.56%) Skype for Business
5 2 (0.79%) IIS
6 1 (0.40%) Office Communications Server
Applications
1 59 (23.32%) Microsoft Office
2 45 (17.79%) Microsoft Excel
3 25 (9.88%) Microsoft PowerPoint
4 3 (1.19%) MS Visio
4 3 (1.19%) Spreadsheet
5 1 (0.40%) Acrobat
5 1 (0.40%) Adobe Creative Suite
5 1 (0.40%) Photoshop
Business Applications
1 7 (2.77%) Endur
2 3 (1.19%) Elite 3E
2 3 (1.19%) Fidessa
2 3 (1.19%) Visualfiles
3 1 (0.40%) Carpe Diem
3 1 (0.40%) Eikon
3 1 (0.40%) EuroRunner
Cloud Services
1 79 (31.23%) Microsoft 365
2 73 (28.85%) Azure
3 38 (15.02%) Entra ID
4 22 (8.70%) Power Platform
5 12 (4.74%) PowerApps
5 12 (4.74%) SaaS
6 10 (3.95%) Power Automate
7 8 (3.16%) AWS
8 6 (2.37%) Dynamics 365
8 6 (2.37%) OneDrive
9 2 (0.79%) Google Workspace
9 2 (0.79%) Slack
10 1 (0.40%) Azure Monitor
10 1 (0.40%) Azure Sentinel
10 1 (0.40%) dbt
10 1 (0.40%) IaaS
10 1 (0.40%) n8n
10 1 (0.40%) PaaS
10 1 (0.40%) Serverless
10 1 (0.40%) Zapier
Communications & Networking
1 34 (13.44%) Firewall
1 34 (13.44%) VPN
2 31 (12.25%) DNS
3 27 (10.67%) DHCP
4 25 (9.88%) LAN
5 20 (7.91%) WAN
6 17 (6.72%) TCP/IP
7 16 (6.32%) Wi-Fi
8 12 (4.74%) VLAN
9 11 (4.35%) Unified Communications
9 11 (4.35%) Wireless
10 10 (3.95%) Skype
10 10 (3.95%) WebEx
11 8 (3.16%) Remote Desktop
12 6 (2.37%) MPLS
13 5 (1.98%) IP Telephony
14 4 (1.58%) SD-WAN
14 4 (1.58%) Wireshark
15 2 (0.79%) FIX Connectivity
16 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 28 (11.07%) SQL Server
2 16 (6.32%) Power BI
3 8 (3.16%) MySQL
4 7 (2.77%) Relational Database
5 4 (1.58%) SQL Server Reporting Services
6 2 (0.79%) SQL Server Integration Services
7 1 (0.40%) Amazon RDS
7 1 (0.40%) Data Warehouse
7 1 (0.40%) Metabase
Development Applications
1 19 (7.51%) JIRA
2 1 (0.40%) Visual Studio
General
1 134 (52.96%) Social Skills
2 50 (19.76%) Law
3 43 (17.00%) Finance
4 34 (13.44%) Analytical Skills
4 34 (13.44%) Legal
5 26 (10.28%) Telecoms
6 11 (4.35%) Front Office
7 7 (2.77%) Back Office
8 6 (2.37%) Banking
9 5 (1.98%) Inclusion and Diversity
9 5 (1.98%) Organisational Skills
9 5 (1.98%) Retail
10 3 (1.19%) Advertising
10 3 (1.19%) Documentation Skills
11 2 (0.79%) Investment Banking
11 2 (0.79%) Spanish Language
12 1 (0.40%) Automotive
12 1 (0.40%) Games
12 1 (0.40%) Portuguese Language
12 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.95%) FIX Protocol
2 5 (1.98%) HTML
2 5 (1.98%) LDAP
3 4 (1.58%) CSS
4 3 (1.19%) .NET
5 2 (0.79%) jQuery
6 1 (0.40%) .NET Framework
6 1 (0.40%) EDI
6 1 (0.40%) MFC
6 1 (0.40%) React
6 1 (0.40%) XML
Miscellaneous
1 33 (13.04%) Video Conferencing
2 20 (7.91%) Management Information System
3 17 (6.72%) Onboarding
4 14 (5.53%) Driving Licence
5 11 (4.35%) Enterprise Software
6 7 (2.77%) Data Centre
6 7 (2.77%) iPhone
6 7 (2.77%) Self-Motivation
7 5 (1.98%) Data Protection Act
7 5 (1.98%) EPoS
7 5 (1.98%) iPad
8 4 (1.58%) Cyber Threat
8 4 (1.58%) Reference Data
9 3 (1.19%) e-Learning
10 2 (0.79%) Eurex
10 2 (0.79%) FMCG
10 2 (0.79%) Linux Command Line
11 1 (0.40%) Analytical Mindset
11 1 (0.40%) Blockchain
11 1 (0.40%) Web Conferencing
Operating Systems
1 120 (47.43%) Windows
2 40 (15.81%) Windows 10
3 30 (11.86%) Mac OS
4 18 (7.11%) Linux
5 17 (6.72%) Windows Server
6 14 (5.53%) Unix
7 7 (2.77%) Android
8 5 (1.98%) Apple iOS
8 5 (1.98%) Windows 7
9 4 (1.58%) Solaris
10 2 (0.79%) Ubuntu
10 2 (0.79%) Windows Server 2016
10 2 (0.79%) Windows Server 2019
11 1 (0.40%) Windows Server 2008
11 1 (0.40%) Windows Server 2012
Processes & Methodologies
1 109 (43.08%) ITIL
2 82 (32.41%) Problem-Solving
3 53 (20.95%) Customer Service
4 33 (13.04%) Service Management
5 31 (12.25%) Change Management
6 30 (11.86%) ITSM
7 24 (9.49%) Cybersecurity
8 22 (8.70%) Data Protection
8 22 (8.70%) Document Management
9 20 (7.91%) Problem Management
10 17 (6.72%) Continuous Improvement
11 16 (6.32%) Business Intelligence
12 15 (5.93%) Agile
12 15 (5.93%) Data Management
13 13 (5.14%) Batch Processing
14 12 (4.74%) Data Analysis
15 11 (4.35%) Computer Science
15 11 (4.35%) High Availability
16 10 (3.95%) Preventative Maintenance
16 10 (3.95%) User Experience
Programming Languages
1 75 (29.64%) SQL
2 23 (9.09%) Python
3 13 (5.14%) PowerShell
4 5 (1.98%) Bash
4 5 (1.98%) C#
4 5 (1.98%) Java
5 3 (1.19%) JavaScript
6 2 (0.79%) Shell Script
6 2 (0.79%) T-SQL
7 1 (0.40%) Bicep
7 1 (0.40%) VB.NET
7 1 (0.40%) VBA
Qualifications
1 64 (25.30%) Degree
2 15 (5.93%) Microsoft Certification
3 14 (5.53%) A+ Certification
4 13 (5.14%) MCP
5 10 (3.95%) ITIL Certification
6 9 (3.56%) Computer Science Degree
7 6 (2.37%) CCNA
7 6 (2.37%) Cisco Certification
7 6 (2.37%) Network+ Certification
8 5 (1.98%) MCTS
9 3 (1.19%) Master's Degree
10 1 (0.40%) AWS Certification
10 1 (0.40%) Azure Certification
10 1 (0.40%) BPSS Clearance
10 1 (0.40%) MCDST
10 1 (0.40%) MCITP
10 1 (0.40%) MCSA
10 1 (0.40%) MCSE
10 1 (0.40%) SC Cleared
10 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 9 (3.56%) Accessibility
1 9 (3.56%) Cyber Essentials
1 9 (3.56%) ISO/IEC 27001
1 9 (3.56%) SLA
2 6 (2.37%) QA
3 2 (0.79%) GDPR
System Software
1 85 (33.60%) Active Directory
2 13 (5.14%) VMware Infrastructure
3 5 (1.98%) Virtual Servers
4 4 (1.58%) BitLocker
4 4 (1.58%) Firmware
5 3 (1.19%) Hyper-V
6 1 (0.40%) Virtual Desktop
6 1 (0.40%) Virtual Machines
6 1 (0.40%) Xen
Systems Management
1 43 (17.00%) Microsoft Intune
2 13 (5.14%) SCCM
3 7 (2.77%) Jamf Pro
4 4 (1.58%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 132 (52.17%) Microsoft
2 19 (7.51%) Cisco
3 13 (5.14%) Citrix
3 13 (5.14%) Guidewire
3 13 (5.14%) VMware
4 11 (4.35%) Apple
4 11 (4.35%) ServiceNow
5 10 (3.95%) CheckPoint
5 10 (3.95%) HP
5 10 (3.95%) Palo Alto
5 10 (3.95%) Polycom
6 9 (3.56%) Bloomberg
6 9 (3.56%) Intapp
6 9 (3.56%) Meraki
7 7 (2.77%) Databricks
8 6 (2.37%) Arista
8 6 (2.37%) Fortinet
8 6 (2.37%) Juniper
8 6 (2.37%) Logitech
9 5 (1.98%) Atlassian