Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 17 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Mar 2026
Same period 2025 Same period 2024
Rank 170 168 146
Rank change year-on-year -2 -22 +125
Permanent jobs requiring a Support Analyst 253 289 456
As % of all permanent jobs in London 1.48% 2.16% 2.09%
As % of the Job Titles category 1.62% 2.38% 2.22%
Number of salaries quoted 183 232 393
10th Percentile £30,500 £34,075 £31,250
25th Percentile £33,125 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% +12.50%
75th Percentile £52,500 £67,500 £60,000
90th Percentile £67,000 £80,000 £77,500
England median annual salary £34,500 £38,750 £36,500
% change year-on-year -10.97% +6.16% +8.96%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 15,651 12,141 20,579
% of permanent jobs with a recognized job title 91.66% 90.87% 94.10%
Number of salaries quoted 10,457 7,587 16,364
10th Percentile £37,375 £42,000 £39,750
25th Percentile £51,250 £56,250 £52,500
Median annual salary (50th Percentile) £74,500 £75,000 £71,920
Median % change year-on-year -0.67% +4.28% -2.15%
75th Percentile £95,000 £97,500 £94,500
90th Percentile £107,500 £121,250 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.84%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 17 March 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 17 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -11 83 £45,000 -10.00% 4
East London - 10 £32,500 -
South London - 7 £32,500 - 1
West London -11 5 £32,000 -28.89% 3
North London +6 1 £32,000 -28.89% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 17 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 110 (43.48%) Microsoft
2 104 (41.11%) Windows
3 82 (32.41%) ITIL
4 78 (30.83%) Problem-Solving
5 74 (29.25%) Azure
5 74 (29.25%) Microsoft 365
5 74 (29.25%) SQL
6 63 (24.90%) Active Directory
7 46 (18.18%) Entra ID
8 42 (16.60%) Customer Service
9 38 (15.02%) Degree
10 35 (13.83%) Microsoft Excel
10 35 (13.83%) Microsoft Intune
11 34 (13.44%) ITSM
12 32 (12.65%) SQL Server
13 30 (11.86%) Change Management
13 30 (11.86%) Power Platform
13 30 (11.86%) Runbook
14 29 (11.46%) Microsoft Office
14 29 (11.46%) SharePoint
14 29 (11.46%) VPN
14 29 (11.46%) Windows 10
15 27 (10.67%) Business Intelligence
15 27 (10.67%) Data Management
15 27 (10.67%) Power BI
16 25 (9.88%) Firewall
16 25 (9.88%) Microsoft Exchange
16 25 (9.88%) Windows Server
17 24 (9.49%) Continuous Improvement
17 24 (9.49%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.46%) SharePoint
2 25 (9.88%) Microsoft Exchange
3 7 (2.77%) Confluence
4 5 (1.98%) Skype for Business
5 2 (0.79%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 35 (13.83%) Microsoft Excel
2 29 (11.46%) Microsoft Office
3 17 (6.72%) Microsoft PowerPoint
4 4 (1.58%) Spreadsheet
5 1 (0.40%) Acrobat
5 1 (0.40%) Photoshop
Business Applications
1 16 (6.32%) Endur
2 5 (1.98%) Fidessa
3 3 (1.19%) Dynamics AX
3 3 (1.19%) Unit4 Business World
3 3 (1.19%) Visualfiles
4 2 (0.79%) Elite 3E
5 1 (0.40%) Alphatax
5 1 (0.40%) Dynamics CRM
5 1 (0.40%) NetSuite
Cloud Services
1 74 (29.25%) Azure
1 74 (29.25%) Microsoft 365
2 46 (18.18%) Entra ID
3 30 (11.86%) Power Platform
4 21 (8.30%) Power Automate
5 18 (7.11%) AWS
6 12 (4.74%) dbt
6 12 (4.74%) OneDrive
7 9 (3.56%) PowerApps
7 9 (3.56%) SaaS
8 5 (1.98%) Azure Monitor
8 5 (1.98%) ClickUp
9 4 (1.58%) Dynamics 365
10 3 (1.19%) Boomi
10 3 (1.19%) Datadog
10 3 (1.19%) Google Workspace
10 3 (1.19%) iPaaS
10 3 (1.19%) Workato
11 1 (0.40%) n8n
11 1 (0.40%) Snowflake
Communications & Networking
1 29 (11.46%) VPN
2 25 (9.88%) Firewall
3 23 (9.09%) DNS
4 21 (8.30%) DHCP
5 18 (7.11%) TCP/IP
6 14 (5.53%) Wi-Fi
7 12 (4.74%) WinSCP
8 9 (3.56%) WebEx
8 9 (3.56%) Wireless
9 8 (3.16%) VLAN
10 6 (2.37%) MPLS
10 6 (2.37%) Unified Communications
11 5 (1.98%) Remote Desktop
11 5 (1.98%) Skype
12 4 (1.58%) LAN
12 4 (1.58%) SD-WAN
12 4 (1.58%) WAN
13 2 (0.79%) FIX Connectivity
14 1 (0.40%) Mobile Broadband
14 1 (0.40%) Softphone
Database & Business Intelligence
1 32 (12.65%) SQL Server
2 27 (10.67%) Power BI
3 16 (6.32%) Relational Database
4 15 (5.93%) Metabase
5 13 (5.14%) SQL Server Integration Services
6 12 (4.74%) Data Warehouse
7 7 (2.77%) SQL Server Reporting Services
8 4 (1.58%) DB2
8 4 (1.58%) PostgreSQL
9 2 (0.79%) Azure SQL Database
Development Applications
1 17 (6.72%) JIRA
2 15 (5.93%) Visual Studio
3 11 (4.35%) Git
4 2 (0.79%) Rational Rhapsody
General
1 115 (45.45%) Social Skills
2 79 (31.23%) Finance
3 49 (19.37%) Analytical Skills
4 35 (13.83%) Legal
5 34 (13.44%) Law
6 14 (5.53%) Telecoms
7 12 (4.74%) Documentation Skills
8 11 (4.35%) Banking
8 11 (4.35%) Organisational Skills
9 6 (2.37%) Marketing
10 5 (1.98%) Publishing
11 4 (1.58%) Retail
12 3 (1.19%) Back Office
12 3 (1.19%) Front Office
12 3 (1.19%) Investment Banking
13 2 (0.79%) Spanish Language
14 1 (0.40%) Billing
14 1 (0.40%) Inclusion and Diversity
14 1 (0.40%) International Banking
14 1 (0.40%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.14%) .NET
2 8 (3.16%) FIX Protocol
3 4 (1.58%) Web Services
4 2 (0.79%) Middleware
5 1 (0.40%) EDI
5 1 (0.40%) MFC
Miscellaneous
1 41 (16.21%) Onboarding
2 29 (11.46%) Video Conferencing
3 17 (6.72%) Enterprise Software
4 16 (6.32%) Driving Licence
5 12 (4.74%) Analytical Mindset
6 10 (3.95%) Management Information System
7 6 (2.37%) iPhone
7 6 (2.37%) Reference Data
8 4 (1.58%) CCTV
8 4 (1.58%) e-Learning
8 4 (1.58%) iPad
8 4 (1.58%) Legacy Applications
8 4 (1.58%) Mobile App
8 4 (1.58%) Self-Motivation
9 3 (1.19%) AS400
9 3 (1.19%) Data Protection Act
9 3 (1.19%) Derivative
9 3 (1.19%) EPoS
9 3 (1.19%) Equities
10 2 (0.79%) NHS
Operating Systems
1 104 (41.11%) Windows
2 29 (11.46%) Windows 10
3 25 (9.88%) Windows Server
4 21 (8.30%) Linux
5 20 (7.91%) Mac OS
6 10 (3.95%) Unix
7 7 (2.77%) Apple iOS
8 2 (0.79%) Solaris
8 2 (0.79%) Ubuntu
8 2 (0.79%) Windows Server 2012
8 2 (0.79%) Windows Server 2016
9 1 (0.40%) Windows Server 2008
9 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 82 (32.41%) ITIL
2 78 (30.83%) Problem-Solving
3 42 (16.60%) Customer Service
4 34 (13.44%) ITSM
5 30 (11.86%) Change Management
5 30 (11.86%) Runbook
6 27 (10.67%) Business Intelligence
6 27 (10.67%) Data Management
7 24 (9.49%) Continuous Improvement
8 17 (6.72%) CI/CD
8 17 (6.72%) Data Analysis
8 17 (6.72%) DevOps
8 17 (6.72%) Document Management
8 17 (6.72%) Service Management
9 16 (6.32%) ERP
10 14 (5.53%) Process Improvement
11 13 (5.14%) Computer Science
11 13 (5.14%) Incident Management
11 13 (5.14%) Service Delivery
11 13 (5.14%) Task Automation
Programming Languages
1 74 (29.25%) SQL
2 24 (9.49%) PowerShell
3 17 (6.72%) Python
4 13 (5.14%) VB.NET
5 6 (2.37%) Java
6 5 (1.98%) C#
7 4 (1.58%) Delphi
7 4 (1.58%) Pascal
7 4 (1.58%) PHP
7 4 (1.58%) PL/SQL
8 3 (1.19%) Bash
8 3 (1.19%) T-SQL
9 1 (0.40%) Bicep
9 1 (0.40%) JavaScript
Qualifications
1 38 (15.02%) Degree
2 11 (4.35%) A+ Certification
2 11 (4.35%) Computer Science Degree
3 9 (3.56%) Microsoft Certified Professional
4 6 (2.37%) CCNA
4 6 (2.37%) Cisco Certification
4 6 (2.37%) Microsoft Certification
4 6 (2.37%) Network+ Certification
5 4 (1.58%) ITIL Certification
5 4 (1.58%) Master's Degree
6 1 (0.40%) AWS Certification
6 1 (0.40%) Azure Certification
6 1 (0.40%) BPSS Clearance
6 1 (0.40%) MCDST
6 1 (0.40%) MCITP
6 1 (0.40%) MCSA
6 1 (0.40%) MCSE
6 1 (0.40%) SC Cleared
6 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 17 (6.72%) SLA
2 5 (1.98%) ISO/IEC 27001
3 4 (1.58%) Accessibility
4 3 (1.19%) Cyber Essentials
5 1 (0.40%) QA
System Software
1 63 (24.90%) Active Directory
2 12 (4.74%) VMware Infrastructure
3 7 (2.77%) Hyper-V
4 5 (1.98%) Virtual Machines
5 2 (0.79%) Virtual Desktop
6 1 (0.40%) BitLocker
Systems Management
1 35 (13.83%) Microsoft Intune
2 2 (0.79%) Grafana
3 1 (0.40%) SCCM
3 1 (0.40%) SCOM
3 1 (0.40%) Terraform
Vendors
1 110 (43.48%) Microsoft
2 16 (6.32%) ServiceNow
3 13 (5.14%) Cisco
4 12 (4.74%) VMware
5 7 (2.77%) Salesforce
6 6 (2.37%) Apple
6 6 (2.37%) Arista
6 6 (2.37%) CheckPoint
6 6 (2.37%) Fortinet
6 6 (2.37%) Genesys
6 6 (2.37%) Juniper
6 6 (2.37%) Palo Alto
7 5 (1.98%) Polycom
8 4 (1.58%) Google
8 4 (1.58%) Guidewire
8 4 (1.58%) HP
8 4 (1.58%) Intapp
9 3 (1.19%) Atlassian
9 3 (1.19%) Meraki
10 2 (0.79%) Trayport