Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £43,750 per year, according to job vacancies posted during the 6 months leading to 8 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jan 2026
Same period 2025 Same period 2024
Rank 150 164 135
Rank change year-on-year +14 -29 +110
Permanent jobs requiring a Support Analyst 253 313 418
As % of all permanent jobs in London 1.82% 2.01% 2.34%
As % of the Job Titles category 2.00% 2.16% 2.45%
Number of salaries quoted 194 222 374
10th Percentile £31,000 £31,250 £30,375
25th Percentile £36,250 £37,500 £33,313
Median annual salary (50th Percentile) £43,750 £50,000 £42,500
Median % change year-on-year -12.50% +17.65% -
75th Percentile £58,438 £65,938 £57,500
90th Percentile £73,750 £80,000 £67,500
England median annual salary £33,500 £40,000 £36,250
% change year-on-year -16.25% +10.34% +3.57%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,666 14,459 17,033
% of permanent jobs with a recognized job title 90.99% 92.72% 95.24%
Number of salaries quoted 8,409 8,371 13,717
10th Percentile £36,250 £42,500 £41,250
25th Percentile £50,000 £55,322 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £113,750 £120,000 £115,000
England median annual salary £55,000 £60,000 £59,526
% change year-on-year -8.33% +0.80% -3.21%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 8 January 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 8 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 83 £45,000 -6.25% 6
East London -3 10 £32,500 - 2
South London - 9 £37,500 - 2
West London +6 6 £34,750 +3.93% 1
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 8 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 118 (46.64%) Microsoft
2 108 (42.69%) Windows
3 95 (37.55%) ITIL
4 82 (32.41%) SQL
5 81 (32.02%) Microsoft 365
6 78 (30.83%) Active Directory
7 73 (28.85%) Problem-Solving
8 70 (27.67%) Azure
9 53 (20.95%) Degree
10 47 (18.58%) Entra ID
11 45 (17.79%) Customer Service
12 43 (17.00%) Microsoft Office
13 41 (16.21%) Microsoft Excel
14 40 (15.81%) Microsoft Intune
15 37 (14.62%) Change Management
16 35 (13.83%) Windows 10
17 33 (13.04%) SQL Server
18 31 (12.25%) VPN
19 30 (11.86%) Firewall
20 28 (11.07%) Power Platform
21 27 (10.67%) SharePoint
22 25 (9.88%) Microsoft Exchange
22 25 (9.88%) Microsoft PowerPoint
22 25 (9.88%) Service Management
22 25 (9.88%) Windows Server
23 24 (9.49%) ITSM
24 22 (8.70%) LAN
24 22 (8.70%) Problem Management
24 22 (8.70%) WAN
25 21 (8.30%) Mac OS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (10.67%) SharePoint
2 25 (9.88%) Microsoft Exchange
3 13 (5.14%) Skype for Business
4 11 (4.35%) Confluence
5 3 (1.19%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 43 (17.00%) Microsoft Office
2 41 (16.21%) Microsoft Excel
3 25 (9.88%) Microsoft PowerPoint
4 4 (1.58%) Spreadsheet
5 3 (1.19%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 12 (4.74%) Endur
2 6 (2.37%) Fidessa
3 4 (1.58%) Elite 3E
4 3 (1.19%) Dynamics AX
4 3 (1.19%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 81 (32.02%) Microsoft 365
2 70 (27.67%) Azure
3 47 (18.58%) Entra ID
4 28 (11.07%) Power Platform
5 14 (5.53%) PowerApps
6 13 (5.14%) AWS
7 12 (4.74%) Power Automate
8 10 (3.95%) OneDrive
9 8 (3.16%) SaaS
10 6 (2.37%) Dynamics 365
11 5 (1.98%) Azure Monitor
12 4 (1.58%) dbt
12 4 (1.58%) Google Workspace
13 1 (0.40%) Adobe Creative Cloud
13 1 (0.40%) Cloud Computing
13 1 (0.40%) GCP
13 1 (0.40%) IaaS
13 1 (0.40%) Oracle Service Cloud
13 1 (0.40%) PaaS
13 1 (0.40%) Zapier
Communications & Networking
1 31 (12.25%) VPN
2 30 (11.86%) Firewall
3 22 (8.70%) LAN
3 22 (8.70%) WAN
4 20 (7.91%) DHCP
4 20 (7.91%) DNS
5 15 (5.93%) TCP/IP
5 15 (5.93%) WebEx
5 15 (5.93%) Wi-Fi
6 14 (5.53%) Skype
6 14 (5.53%) Unified Communications
6 14 (5.53%) Wireless
7 9 (3.56%) VLAN
7 9 (3.56%) WinSCP
8 8 (3.16%) SD-WAN
9 6 (2.37%) MPLS
10 5 (1.98%) Remote Desktop
11 4 (1.58%) Wireshark
12 3 (1.19%) FIX Connectivity
13 2 (0.79%) Cisco ASA
Database & Business Intelligence
1 33 (13.04%) SQL Server
2 20 (7.91%) Power BI
3 12 (4.74%) Relational Database
4 8 (3.16%) SQL Server Integration Services
5 6 (2.37%) MySQL
6 5 (1.98%) Metabase
6 5 (1.98%) SQL Server Reporting Services
7 4 (1.58%) Data Warehouse
Development Applications
1 19 (7.51%) JIRA
2 8 (3.16%) Git
3 5 (1.98%) Visual Studio
General
1 129 (50.99%) Social Skills
2 57 (22.53%) Finance
3 46 (18.18%) Law
4 34 (13.44%) Legal
5 33 (13.04%) Analytical Skills
6 22 (8.70%) Telecoms
7 11 (4.35%) Banking
7 11 (4.35%) Front Office
8 7 (2.77%) Back Office
8 7 (2.77%) Organisational Skills
9 6 (2.37%) Documentation Skills
10 4 (1.58%) Investment Banking
10 4 (1.58%) Retail
11 2 (0.79%) Advertising
11 2 (0.79%) Spanish Language
12 1 (0.40%) Billing
12 1 (0.40%) Portuguese Language
12 1 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 9 (3.56%) .NET
1 9 (3.56%) FIX Protocol
2 5 (1.98%) HTML
3 4 (1.58%) CSS
4 2 (0.79%) jQuery
5 1 (0.40%) EDI
5 1 (0.40%) MFC
5 1 (0.40%) XML
Miscellaneous
1 33 (13.04%) Video Conferencing
2 24 (9.49%) Onboarding
3 20 (7.91%) Management Information System
4 19 (7.51%) Enterprise Software
5 14 (5.53%) Driving Licence
6 7 (2.77%) iPhone
7 6 (2.37%) Data Centre
7 6 (2.37%) iPad
8 5 (1.98%) Reference Data
9 4 (1.58%) Analytical Mindset
9 4 (1.58%) Cyber Threat
9 4 (1.58%) e-Learning
9 4 (1.58%) EPoS
9 4 (1.58%) Mobile App
9 4 (1.58%) Self-Motivation
10 3 (1.19%) AS400
10 3 (1.19%) Data Protection Act
10 3 (1.19%) Derivative
10 3 (1.19%) Equities
10 3 (1.19%) Eurex
Operating Systems
1 108 (42.69%) Windows
2 35 (13.83%) Windows 10
3 25 (9.88%) Windows Server
4 21 (8.30%) Mac OS
5 19 (7.51%) Linux
6 13 (5.14%) Unix
7 10 (3.95%) Apple iOS
8 5 (1.98%) Solaris
9 3 (1.19%) Ubuntu
9 3 (1.19%) Windows Server 2016
10 2 (0.79%) Android
10 2 (0.79%) Windows 7
10 2 (0.79%) Windows Server 2019
11 1 (0.40%) Windows Server 2008
11 1 (0.40%) Windows Server 2012
Processes & Methodologies
1 95 (37.55%) ITIL
2 73 (28.85%) Problem-Solving
3 45 (17.79%) Customer Service
4 37 (14.62%) Change Management
5 25 (9.88%) Service Management
6 24 (9.49%) ITSM
7 22 (8.70%) Problem Management
8 20 (7.91%) Business Intelligence
9 19 (7.51%) Continuous Improvement
10 18 (7.11%) Cybersecurity
10 18 (7.11%) Document Management
11 17 (6.72%) Data Management
11 17 (6.72%) Runbook
12 16 (6.32%) Data Protection
13 14 (5.53%) Preventative Maintenance
14 13 (5.14%) ISMS
14 13 (5.14%) Release Management
14 13 (5.14%) Service Delivery
15 12 (4.74%) Batch Processing
15 12 (4.74%) Computer Science
Programming Languages
1 82 (32.41%) SQL
2 21 (8.30%) Python
3 18 (7.11%) PowerShell
4 9 (3.56%) VB.NET
5 7 (2.77%) Java
6 4 (1.58%) C#
7 3 (1.19%) Bash
7 3 (1.19%) JavaScript
7 3 (1.19%) T-SQL
8 2 (0.79%) Shell Script
9 1 (0.40%) Bicep
9 1 (0.40%) VBA
Qualifications
1 53 (20.95%) Degree
2 16 (6.32%) Microsoft Certification
3 15 (5.93%) MCP
4 11 (4.35%) A+ Certification
5 10 (3.95%) Computer Science Degree
6 9 (3.56%) ITIL Certification
7 6 (2.37%) CCNA
7 6 (2.37%) Cisco Certification
7 6 (2.37%) Network+ Certification
8 5 (1.98%) MCTS
9 4 (1.58%) Master's Degree
10 2 (0.79%) MCDST
10 2 (0.79%) MCITP
10 2 (0.79%) MCSA
10 2 (0.79%) MCSE
11 1 (0.40%) AWS Certification
11 1 (0.40%) Azure Certification
11 1 (0.40%) BPSS Clearance
11 1 (0.40%) SC Cleared
11 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 15 (5.93%) SLA
2 13 (5.14%) ISO/IEC 27001
3 8 (3.16%) Accessibility
4 6 (2.37%) Cyber Essentials
5 5 (1.98%) QA
6 2 (0.79%) GDPR
System Software
1 78 (30.83%) Active Directory
2 13 (5.14%) VMware Infrastructure
3 7 (2.77%) Hyper-V
4 5 (1.98%) Virtual Machines
5 3 (1.19%) BitLocker
5 3 (1.19%) Firmware
Systems Management
1 40 (15.81%) Microsoft Intune
2 11 (4.35%) SCCM
3 5 (1.98%) Jamf Pro
4 2 (0.79%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 118 (46.64%) Microsoft
2 17 (6.72%) Cisco
3 13 (5.14%) Polycom
3 13 (5.14%) ServiceNow
3 13 (5.14%) VMware
4 12 (4.74%) Guidewire
5 10 (3.95%) Apple
5 10 (3.95%) CheckPoint
5 10 (3.95%) Palo Alto
6 9 (3.56%) Intapp
7 8 (3.16%) Meraki
8 7 (2.77%) Bloomberg
8 7 (2.77%) Citrix
8 7 (2.77%) HP
9 6 (2.37%) Arista
9 6 (2.37%) Fortinet
9 6 (2.37%) Genesys
9 6 (2.37%) Juniper
10 5 (1.98%) Logitech
10 5 (1.98%) SolarWinds