Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 20 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 178 157 145
Rank change year-on-year -21 -12 +119
Permanent jobs requiring a Support Analyst 252 288 453
As % of all permanent jobs in London 1.47% 2.18% 2.07%
As % of the Job Titles category 1.60% 2.40% 2.20%
Number of salaries quoted 182 233 390
10th Percentile £30,500 £35,000 £31,250
25th Percentile £33,813 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% +12.50%
75th Percentile £52,500 £67,500 £60,000
90th Percentile £67,250 £80,000 £77,500
England median annual salary £34,500 £40,000 £36,500
% change year-on-year -13.75% +9.59% +8.96%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 15,742 11,983 20,607
% of permanent jobs with a recognized job title 91.63% 90.84% 94.13%
Number of salaries quoted 10,519 7,536 16,376
10th Percentile £37,048 £42,000 £39,750
25th Percentile £51,250 £56,250 £52,500
Median annual salary (50th Percentile) £74,500 £75,000 £71,250
Median % change year-on-year -0.67% +5.26% -2.46%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £107,500 £121,250 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.19%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 20 March 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 20 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -13 84 £45,000 -10.00% 2
East London - 10 £32,500 -
South London - 7 £32,500 - 2
West London -13 5 £32,000 -28.89% 3
North London +6 1 £32,000 -28.89% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 20 March 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 110 (43.65%) Microsoft
2 105 (41.67%) Windows
3 81 (32.14%) ITIL
4 78 (30.95%) Problem-Solving
5 76 (30.16%) Microsoft 365
6 73 (28.97%) SQL
7 72 (28.57%) Azure
8 62 (24.60%) Active Directory
9 45 (17.86%) Entra ID
10 43 (17.06%) Customer Service
11 38 (15.08%) Degree
12 36 (14.29%) ITSM
13 35 (13.89%) Microsoft Excel
14 34 (13.49%) Microsoft Intune
15 32 (12.70%) SQL Server
16 31 (12.30%) Microsoft Office
17 30 (11.90%) Power Platform
17 30 (11.90%) Runbook
17 30 (11.90%) Windows 10
18 29 (11.51%) Change Management
18 29 (11.51%) SharePoint
19 27 (10.71%) Business Intelligence
19 27 (10.71%) Data Management
19 27 (10.71%) Power BI
19 27 (10.71%) VPN
20 26 (10.32%) Microsoft Exchange
21 25 (9.92%) Continuous Improvement
21 25 (9.92%) Windows Server
22 23 (9.13%) Firewall
22 23 (9.13%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.51%) SharePoint
2 26 (10.32%) Microsoft Exchange
3 7 (2.78%) Confluence
4 5 (1.98%) Skype for Business
5 2 (0.79%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 35 (13.89%) Microsoft Excel
2 31 (12.30%) Microsoft Office
3 17 (6.75%) Microsoft PowerPoint
4 4 (1.59%) Spreadsheet
5 1 (0.40%) Acrobat
5 1 (0.40%) Photoshop
Business Applications
1 16 (6.35%) Endur
2 5 (1.98%) Fidessa
3 3 (1.19%) Dynamics AX
3 3 (1.19%) Unit4 Business World
3 3 (1.19%) Visualfiles
4 2 (0.79%) Elite 3E
5 1 (0.40%) Alphatax
5 1 (0.40%) Dynamics CRM
5 1 (0.40%) NetSuite
Cloud Services
1 76 (30.16%) Microsoft 365
2 72 (28.57%) Azure
3 45 (17.86%) Entra ID
4 30 (11.90%) Power Platform
5 21 (8.33%) Power Automate
6 18 (7.14%) AWS
7 13 (5.16%) OneDrive
8 12 (4.76%) dbt
9 9 (3.57%) PowerApps
10 8 (3.17%) SaaS
11 5 (1.98%) ClickUp
12 4 (1.59%) Azure Monitor
12 4 (1.59%) Dynamics 365
13 3 (1.19%) Boomi
13 3 (1.19%) Datadog
13 3 (1.19%) Google Workspace
13 3 (1.19%) iPaaS
13 3 (1.19%) Workato
14 1 (0.40%) Cloud Computing
14 1 (0.40%) GCP
Communications & Networking
1 27 (10.71%) VPN
2 23 (9.13%) Firewall
3 22 (8.73%) DNS
4 21 (8.33%) DHCP
5 18 (7.14%) TCP/IP
6 14 (5.56%) Wi-Fi
7 12 (4.76%) WinSCP
8 9 (3.57%) WebEx
8 9 (3.57%) Wireless
9 8 (3.17%) VLAN
10 6 (2.38%) MPLS
10 6 (2.38%) Unified Communications
11 5 (1.98%) Remote Desktop
11 5 (1.98%) Skype
12 4 (1.59%) LAN
12 4 (1.59%) SD-WAN
12 4 (1.59%) WAN
13 2 (0.79%) FIX Connectivity
14 1 (0.40%) Broadband
14 1 (0.40%) Mobile Broadband
Database & Business Intelligence
1 32 (12.70%) SQL Server
2 27 (10.71%) Power BI
3 16 (6.35%) Relational Database
4 15 (5.95%) Metabase
5 13 (5.16%) SQL Server Integration Services
6 12 (4.76%) Data Warehouse
7 7 (2.78%) SQL Server Reporting Services
8 4 (1.59%) DB2
8 4 (1.59%) PostgreSQL
9 2 (0.79%) Azure SQL Database
Development Applications
1 17 (6.75%) JIRA
2 15 (5.95%) Visual Studio
3 11 (4.37%) Git
4 2 (0.79%) Rational Rhapsody
General
1 114 (45.24%) Social Skills
2 79 (31.35%) Finance
3 49 (19.44%) Analytical Skills
4 36 (14.29%) Legal
5 35 (13.89%) Law
6 13 (5.16%) Telecoms
7 12 (4.76%) Documentation Skills
8 11 (4.37%) Banking
8 11 (4.37%) Organisational Skills
9 6 (2.38%) Marketing
10 5 (1.98%) Publishing
11 4 (1.59%) Retail
12 3 (1.19%) Back Office
12 3 (1.19%) Front Office
12 3 (1.19%) Investment Banking
13 2 (0.79%) Spanish Language
14 1 (0.40%) Billing
14 1 (0.40%) International Banking
14 1 (0.40%) Multimedia
14 1 (0.40%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.16%) .NET
2 8 (3.17%) FIX Protocol
3 4 (1.59%) Web Services
4 2 (0.79%) Middleware
5 1 (0.40%) EDI
5 1 (0.40%) MFC
Miscellaneous
1 40 (15.87%) Onboarding
2 30 (11.90%) Video Conferencing
3 17 (6.75%) Enterprise Software
4 15 (5.95%) Driving Licence
5 12 (4.76%) Analytical Mindset
6 10 (3.97%) Management Information System
7 6 (2.38%) iPhone
7 6 (2.38%) Reference Data
8 4 (1.59%) CCTV
8 4 (1.59%) e-Learning
8 4 (1.59%) iPad
8 4 (1.59%) Legacy Applications
8 4 (1.59%) Mobile App
9 3 (1.19%) AS400
9 3 (1.19%) Data Protection Act
9 3 (1.19%) Derivative
9 3 (1.19%) EPoS
9 3 (1.19%) Equities
9 3 (1.19%) Self-Motivation
10 2 (0.79%) iSeries
Operating Systems
1 105 (41.67%) Windows
2 30 (11.90%) Windows 10
3 25 (9.92%) Windows Server
4 21 (8.33%) Linux
5 20 (7.94%) Mac OS
6 10 (3.97%) Unix
7 7 (2.78%) Apple iOS
8 2 (0.79%) Solaris
8 2 (0.79%) Ubuntu
8 2 (0.79%) Windows Server 2012
8 2 (0.79%) Windows Server 2016
9 1 (0.40%) Windows Server 2008
9 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 81 (32.14%) ITIL
2 78 (30.95%) Problem-Solving
3 43 (17.06%) Customer Service
4 36 (14.29%) ITSM
5 30 (11.90%) Runbook
6 29 (11.51%) Change Management
7 27 (10.71%) Business Intelligence
7 27 (10.71%) Data Management
8 25 (9.92%) Continuous Improvement
9 18 (7.14%) Document Management
10 17 (6.75%) CI/CD
10 17 (6.75%) Data Analysis
10 17 (6.75%) DevOps
10 17 (6.75%) Service Management
11 16 (6.35%) ERP
12 14 (5.56%) Process Improvement
12 14 (5.56%) Service Delivery
13 13 (5.16%) Computer Science
13 13 (5.16%) Data Pipeline
13 13 (5.16%) Incident Management
Programming Languages
1 73 (28.97%) SQL
2 23 (9.13%) PowerShell
3 16 (6.35%) Python
4 13 (5.16%) VB.NET
5 5 (1.98%) C#
5 5 (1.98%) Java
6 4 (1.59%) Delphi
6 4 (1.59%) Pascal
6 4 (1.59%) PHP
6 4 (1.59%) PL/SQL
7 3 (1.19%) Bash
7 3 (1.19%) T-SQL
8 1 (0.40%) JavaScript
Qualifications
1 38 (15.08%) Degree
2 11 (4.37%) A+ Certification
2 11 (4.37%) Computer Science Degree
3 9 (3.57%) Microsoft Certified Professional
4 6 (2.38%) CCNA
4 6 (2.38%) Cisco Certification
4 6 (2.38%) Network+ Certification
5 5 (1.98%) Microsoft Certification
6 4 (1.59%) ITIL Certification
6 4 (1.59%) Master's Degree
7 1 (0.40%) AWS Certification
7 1 (0.40%) MCDST
7 1 (0.40%) MCITP
7 1 (0.40%) MCSA
7 1 (0.40%) MCSE
Quality Assurance & Compliance
1 17 (6.75%) SLA
2 5 (1.98%) ISO/IEC 27001
3 4 (1.59%) Accessibility
4 2 (0.79%) Cyber Essentials
5 1 (0.40%) QA
System Software
1 62 (24.60%) Active Directory
2 11 (4.37%) VMware Infrastructure
3 6 (2.38%) Hyper-V
4 4 (1.59%) Virtual Machines
5 2 (0.79%) Virtual Desktop
6 1 (0.40%) BitLocker
Systems Management
1 34 (13.49%) Microsoft Intune
2 2 (0.79%) Grafana
3 1 (0.40%) SCCM
Vendors
1 110 (43.65%) Microsoft
2 17 (6.75%) ServiceNow
3 13 (5.16%) Cisco
4 11 (4.37%) VMware
5 7 (2.78%) Salesforce
6 6 (2.38%) Apple
6 6 (2.38%) Arista
6 6 (2.38%) CheckPoint
6 6 (2.38%) Fortinet
6 6 (2.38%) Genesys
6 6 (2.38%) Juniper
6 6 (2.38%) Palo Alto
7 5 (1.98%) Polycom
8 4 (1.59%) Google
8 4 (1.59%) Guidewire
8 4 (1.59%) HP
8 4 (1.59%) Intapp
9 3 (1.19%) Atlassian
9 3 (1.19%) iManage
9 3 (1.19%) Meraki