Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 156 160 139
Rank change year-on-year +4 -21 +116
Permanent jobs requiring a Support Analyst 249 309 426
As % of all permanent jobs in London 1.79% 2.00% 2.32%
As % of the Job Titles category 1.97% 2.15% 2.44%
Number of salaries quoted 189 217 380
10th Percentile £31,000 £31,250 £31,125
25th Percentile £36,250 £37,500 £33,188
Median annual salary (50th Percentile) £42,500 £48,000 £42,500
Median % change year-on-year -11.46% +12.94% -
75th Percentile £58,750 £66,250 £56,250
90th Percentile £73,750 £80,000 £67,500
England median annual salary £33,000 £40,000 £36,000
% change year-on-year -17.50% +11.11% +2.86%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,669 14,355 17,481
% of permanent jobs with a recognized job title 91.07% 92.71% 95.21%
Number of salaries quoted 8,394 8,303 14,076
10th Percentile £36,000 £42,500 £41,250
25th Percentile £50,000 £56,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £96,250 £95,000
90th Percentile £113,750 £120,000 £115,000
England median annual salary £55,000 £60,000 £58,000
% change year-on-year -8.33% +3.45% -5.69%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 11 January 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +13 82 £45,000 -6.24% 2
East London -1 10 £32,500 - 1
South London - 9 £37,500 - 1
West London +5 6 £34,750 +3.93% 1
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 11 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 116 (46.59%) Microsoft
2 104 (41.77%) Windows
3 94 (37.75%) ITIL
4 80 (32.13%) SQL
5 78 (31.33%) Microsoft 365
6 76 (30.52%) Active Directory
7 73 (29.32%) Problem-Solving
8 68 (27.31%) Azure
9 53 (21.29%) Degree
10 46 (18.47%) Entra ID
11 45 (18.07%) Customer Service
12 42 (16.87%) Microsoft Office
13 41 (16.47%) Microsoft Excel
14 40 (16.06%) Microsoft Intune
15 37 (14.86%) Change Management
16 34 (13.65%) Windows 10
17 31 (12.45%) SQL Server
17 31 (12.45%) VPN
18 28 (11.24%) Firewall
18 28 (11.24%) Power Platform
19 27 (10.84%) SharePoint
20 25 (10.04%) Microsoft PowerPoint
21 24 (9.64%) ITSM
21 24 (9.64%) Service Management
21 24 (9.64%) Windows Server
22 23 (9.24%) Microsoft Exchange
23 22 (8.84%) Problem Management
24 21 (8.43%) LAN
24 21 (8.43%) WAN
25 20 (8.03%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (10.84%) SharePoint
2 23 (9.24%) Microsoft Exchange
3 13 (5.22%) Skype for Business
4 11 (4.42%) Confluence
5 2 (0.80%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 42 (16.87%) Microsoft Office
2 41 (16.47%) Microsoft Excel
3 25 (10.04%) Microsoft PowerPoint
4 4 (1.61%) Spreadsheet
5 3 (1.20%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 12 (4.82%) Endur
2 5 (2.01%) Fidessa
3 4 (1.61%) Elite 3E
4 3 (1.20%) Dynamics AX
4 3 (1.20%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 78 (31.33%) Microsoft 365
2 68 (27.31%) Azure
3 46 (18.47%) Entra ID
4 28 (11.24%) Power Platform
5 14 (5.62%) PowerApps
6 12 (4.82%) AWS
6 12 (4.82%) Power Automate
7 10 (4.02%) OneDrive
8 8 (3.21%) SaaS
9 6 (2.41%) Dynamics 365
10 5 (2.01%) Azure Monitor
11 4 (1.61%) dbt
12 3 (1.20%) Google Workspace
13 1 (0.40%) Adobe Creative Cloud
13 1 (0.40%) Cloud Computing
13 1 (0.40%) GCP
13 1 (0.40%) IaaS
13 1 (0.40%) Oracle Service Cloud
13 1 (0.40%) PaaS
13 1 (0.40%) Zapier
Communications & Networking
1 31 (12.45%) VPN
2 28 (11.24%) Firewall
3 21 (8.43%) LAN
3 21 (8.43%) WAN
4 18 (7.23%) DHCP
4 18 (7.23%) DNS
5 15 (6.02%) WebEx
5 15 (6.02%) Wi-Fi
6 14 (5.62%) Skype
6 14 (5.62%) Unified Communications
6 14 (5.62%) Wireless
7 13 (5.22%) TCP/IP
8 9 (3.61%) WinSCP
9 8 (3.21%) SD-WAN
9 8 (3.21%) VLAN
10 6 (2.41%) MPLS
11 5 (2.01%) Remote Desktop
12 4 (1.61%) Wireshark
13 2 (0.80%) FIX Connectivity
14 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 31 (12.45%) SQL Server
2 20 (8.03%) Power BI
3 12 (4.82%) Relational Database
4 8 (3.21%) SQL Server Integration Services
5 6 (2.41%) MySQL
6 5 (2.01%) Metabase
6 5 (2.01%) SQL Server Reporting Services
7 4 (1.61%) Data Warehouse
Development Applications
1 19 (7.63%) JIRA
2 8 (3.21%) Git
3 5 (2.01%) Visual Studio
General
1 126 (50.60%) Social Skills
2 57 (22.89%) Finance
3 46 (18.47%) Law
4 34 (13.65%) Legal
5 33 (13.25%) Analytical Skills
6 22 (8.84%) Telecoms
7 11 (4.42%) Front Office
8 9 (3.61%) Banking
9 7 (2.81%) Back Office
9 7 (2.81%) Organisational Skills
10 6 (2.41%) Documentation Skills
11 4 (1.61%) Retail
12 3 (1.20%) Investment Banking
13 2 (0.80%) Advertising
13 2 (0.80%) Spanish Language
14 1 (0.40%) Billing
14 1 (0.40%) Portuguese Language
14 1 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 8 (3.21%) .NET
1 8 (3.21%) FIX Protocol
2 5 (2.01%) HTML
3 4 (1.61%) CSS
4 2 (0.80%) jQuery
5 1 (0.40%) EDI
5 1 (0.40%) MFC
5 1 (0.40%) XML
Miscellaneous
1 32 (12.85%) Video Conferencing
2 23 (9.24%) Onboarding
3 20 (8.03%) Management Information System
4 19 (7.63%) Enterprise Software
5 14 (5.62%) Driving Licence
6 6 (2.41%) Data Centre
6 6 (2.41%) iPhone
7 5 (2.01%) iPad
7 5 (2.01%) Reference Data
8 4 (1.61%) Analytical Mindset
8 4 (1.61%) Cyber Threat
8 4 (1.61%) e-Learning
8 4 (1.61%) EPoS
8 4 (1.61%) Mobile App
8 4 (1.61%) Self-Motivation
9 3 (1.20%) AS400
9 3 (1.20%) Data Protection Act
9 3 (1.20%) Derivative
9 3 (1.20%) Equities
10 2 (0.80%) iSeries
Operating Systems
1 104 (41.77%) Windows
2 34 (13.65%) Windows 10
3 24 (9.64%) Windows Server
4 20 (8.03%) Mac OS
5 18 (7.23%) Linux
6 12 (4.82%) Unix
7 10 (4.02%) Apple iOS
8 4 (1.61%) Solaris
9 2 (0.80%) Ubuntu
9 2 (0.80%) Windows Server 2016
10 1 (0.40%) Android
10 1 (0.40%) Windows 7
10 1 (0.40%) Windows Server 2008
10 1 (0.40%) Windows Server 2012
10 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 94 (37.75%) ITIL
2 73 (29.32%) Problem-Solving
3 45 (18.07%) Customer Service
4 37 (14.86%) Change Management
5 24 (9.64%) ITSM
5 24 (9.64%) Service Management
6 22 (8.84%) Problem Management
7 20 (8.03%) Business Intelligence
8 19 (7.63%) Continuous Improvement
9 18 (7.23%) Document Management
10 17 (6.83%) Cybersecurity
10 17 (6.83%) Data Management
10 17 (6.83%) Runbook
11 15 (6.02%) Data Protection
12 14 (5.62%) Preventative Maintenance
13 13 (5.22%) ISMS
13 13 (5.22%) Release Management
13 13 (5.22%) Service Delivery
14 12 (4.82%) Computer Science
15 11 (4.42%) Data Analysis
Programming Languages
1 80 (32.13%) SQL
2 20 (8.03%) Python
3 17 (6.83%) PowerShell
4 8 (3.21%) VB.NET
5 7 (2.81%) Java
6 3 (1.20%) Bash
6 3 (1.20%) C#
6 3 (1.20%) JavaScript
6 3 (1.20%) T-SQL
7 2 (0.80%) Shell Script
8 1 (0.40%) Bicep
8 1 (0.40%) VBA
Qualifications
1 53 (21.29%) Degree
2 15 (6.02%) Microsoft Certification
3 14 (5.62%) MCP
4 11 (4.42%) A+ Certification
5 10 (4.02%) Computer Science Degree
6 9 (3.61%) ITIL Certification
7 6 (2.41%) CCNA
7 6 (2.41%) Cisco Certification
7 6 (2.41%) Network+ Certification
8 5 (2.01%) MCTS
9 4 (1.61%) Master's Degree
10 1 (0.40%) AWS Certification
10 1 (0.40%) Azure Certification
10 1 (0.40%) BPSS Clearance
10 1 (0.40%) MCDST
10 1 (0.40%) MCITP
10 1 (0.40%) MCSA
10 1 (0.40%) MCSE
10 1 (0.40%) SC Cleared
10 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 15 (6.02%) SLA
2 13 (5.22%) ISO/IEC 27001
3 8 (3.21%) Accessibility
4 5 (2.01%) Cyber Essentials
4 5 (2.01%) QA
5 2 (0.80%) GDPR
System Software
1 76 (30.52%) Active Directory
2 12 (4.82%) VMware Infrastructure
3 7 (2.81%) Hyper-V
4 5 (2.01%) Virtual Machines
5 2 (0.80%) BitLocker
5 2 (0.80%) Firmware
Systems Management
1 40 (16.06%) Microsoft Intune
2 10 (4.02%) SCCM
3 5 (2.01%) Jamf Pro
4 2 (0.80%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 116 (46.59%) Microsoft
2 16 (6.43%) Cisco
3 13 (5.22%) Polycom
3 13 (5.22%) ServiceNow
4 12 (4.82%) VMware
5 11 (4.42%) Guidewire
6 10 (4.02%) CheckPoint
6 10 (4.02%) Palo Alto
7 9 (3.61%) Apple
7 9 (3.61%) Intapp
8 8 (3.21%) Meraki
9 6 (2.41%) Arista
9 6 (2.41%) Bloomberg
9 6 (2.41%) Citrix
9 6 (2.41%) Fortinet
9 6 (2.41%) Genesys
9 6 (2.41%) HP
9 6 (2.41%) Juniper
10 5 (2.01%) Salesforce
10 5 (2.01%) SolarWinds