Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,111 per year, according to job vacancies posted during the 6 months leading to 25 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jan 2026
Same period 2025 Same period 2024
Rank 169 168 138
Rank change year-on-year -1 -30 +131
Permanent jobs requiring a Support Analyst 252 318 451
As % of all permanent jobs in London 1.72% 2.05% 2.23%
As % of the Job Titles category 1.88% 2.23% 2.35%
Number of salaries quoted 190 225 402
10th Percentile £31,000 £31,250 £30,500
25th Percentile £35,000 £37,500 £33,313
Median annual salary (50th Percentile) £41,111 £47,989 £42,500
Median % change year-on-year -14.33% +12.92% +1.19%
75th Percentile £56,875 £67,500 £56,250
90th Percentile £70,250 £80,000 £70,000
England median annual salary £33,000 £40,000 £36,000
% change year-on-year -17.50% +11.11% +5.88%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 13,369 14,280 19,190
% of permanent jobs with a recognized job title 91.32% 92.05% 94.93%
Number of salaries quoted 8,822 8,191 15,499
10th Percentile £36,250 £42,500 £40,000
25th Percentile £50,000 £56,250 £53,750
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% -2.03%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £112,500 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 25 January 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 25 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +9 87 £45,000 -6.23% 3
East London +3 10 £32,500 - 2
South London - 9 £37,500 - 1
West London +6 6 £34,750 +3.93% 2
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 25 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 115 (45.63%) Microsoft
2 104 (41.27%) Windows
3 95 (37.70%) ITIL
4 77 (30.56%) SQL
5 75 (29.76%) Active Directory
5 75 (29.76%) Microsoft 365
6 69 (27.38%) Azure
6 69 (27.38%) Problem-Solving
7 54 (21.43%) Degree
8 48 (19.05%) Customer Service
9 46 (18.25%) Entra ID
10 43 (17.06%) Microsoft Excel
11 42 (16.67%) Microsoft Office
12 40 (15.87%) Microsoft Intune
13 39 (15.48%) Change Management
14 32 (12.70%) Windows 10
15 30 (11.90%) SQL Server
16 29 (11.51%) VPN
17 28 (11.11%) Firewall
17 28 (11.11%) Power Platform
18 27 (10.71%) Microsoft PowerPoint
18 27 (10.71%) SharePoint
19 26 (10.32%) Windows Server
20 25 (9.92%) ITSM
21 22 (8.73%) Business Intelligence
21 22 (8.73%) Data Management
21 22 (8.73%) Power BI
21 22 (8.73%) Service Management
22 21 (8.33%) Document Management
22 21 (8.33%) Microsoft Exchange

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (10.71%) SharePoint
2 21 (8.33%) Microsoft Exchange
3 13 (5.16%) Skype for Business
4 9 (3.57%) Confluence
5 2 (0.79%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 43 (17.06%) Microsoft Excel
2 42 (16.67%) Microsoft Office
3 27 (10.71%) Microsoft PowerPoint
4 4 (1.59%) Spreadsheet
5 3 (1.19%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 13 (5.16%) Endur
2 5 (1.98%) Fidessa
3 4 (1.59%) Elite 3E
4 3 (1.19%) Dynamics AX
4 3 (1.19%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 75 (29.76%) Microsoft 365
2 69 (27.38%) Azure
3 46 (18.25%) Entra ID
4 28 (11.11%) Power Platform
5 14 (5.56%) AWS
5 14 (5.56%) Power Automate
6 12 (4.76%) PowerApps
7 10 (3.97%) OneDrive
8 8 (3.17%) SaaS
9 6 (2.38%) dbt
9 6 (2.38%) Dynamics 365
10 5 (1.98%) Azure Monitor
11 3 (1.19%) Google Workspace
12 2 (0.79%) Datadog
13 1 (0.40%) Adobe Creative Cloud
13 1 (0.40%) GCP
13 1 (0.40%) IaaS
13 1 (0.40%) n8n
13 1 (0.40%) Oracle Service Cloud
13 1 (0.40%) Zapier
Communications & Networking
1 29 (11.51%) VPN
2 28 (11.11%) Firewall
3 17 (6.75%) DHCP
3 17 (6.75%) DNS
3 17 (6.75%) LAN
3 17 (6.75%) WAN
4 15 (5.95%) WebEx
5 14 (5.56%) Unified Communications
5 14 (5.56%) Wi-Fi
5 14 (5.56%) Wireless
6 13 (5.16%) Skype
7 12 (4.76%) TCP/IP
8 11 (4.37%) WinSCP
9 8 (3.17%) SD-WAN
10 7 (2.78%) VLAN
11 6 (2.38%) MPLS
12 4 (1.59%) Remote Desktop
12 4 (1.59%) Wireshark
13 2 (0.79%) FIX Connectivity
14 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 30 (11.90%) SQL Server
2 22 (8.73%) Power BI
3 14 (5.56%) Relational Database
4 9 (3.57%) SQL Server Integration Services
5 8 (3.17%) Metabase
6 6 (2.38%) Data Warehouse
7 4 (1.59%) MySQL
7 4 (1.59%) SQL Server Reporting Services
8 1 (0.40%) Azure SQL Database
Development Applications
1 17 (6.75%) JIRA
2 10 (3.97%) Git
3 8 (3.17%) Visual Studio
General
1 123 (48.81%) Social Skills
2 62 (24.60%) Finance
3 47 (18.65%) Law
4 37 (14.68%) Analytical Skills
5 36 (14.29%) Legal
6 24 (9.52%) Telecoms
7 10 (3.97%) Banking
8 9 (3.57%) Front Office
9 8 (3.17%) Organisational Skills
10 7 (2.78%) Documentation Skills
11 4 (1.59%) Back Office
11 4 (1.59%) Retail
12 3 (1.19%) Investment Banking
13 2 (0.79%) Marketing
13 2 (0.79%) Publishing
13 2 (0.79%) Spanish Language
14 1 (0.40%) Advertising
14 1 (0.40%) Billing
14 1 (0.40%) Portuguese Language
14 1 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 9 (3.57%) .NET
2 8 (3.17%) FIX Protocol
3 5 (1.98%) HTML
4 4 (1.59%) CSS
5 2 (0.79%) jQuery
6 1 (0.40%) EDI
6 1 (0.40%) MFC
6 1 (0.40%) XML
Miscellaneous
1 36 (14.29%) Video Conferencing
2 28 (11.11%) Onboarding
3 18 (7.14%) Enterprise Software
3 18 (7.14%) Management Information System
4 14 (5.56%) Driving Licence
5 7 (2.78%) Data Centre
6 6 (2.38%) Analytical Mindset
7 5 (1.98%) iPhone
7 5 (1.98%) Reference Data
8 4 (1.59%) Cyber Threat
8 4 (1.59%) e-Learning
8 4 (1.59%) EPoS
8 4 (1.59%) iPad
8 4 (1.59%) Mobile App
8 4 (1.59%) Self-Motivation
9 3 (1.19%) AS400
9 3 (1.19%) Data Protection Act
9 3 (1.19%) Derivative
9 3 (1.19%) Equities
10 2 (0.79%) iSeries
Operating Systems
1 104 (41.27%) Windows
2 32 (12.70%) Windows 10
3 26 (10.32%) Windows Server
4 20 (7.94%) Mac OS
5 18 (7.14%) Linux
6 12 (4.76%) Unix
7 9 (3.57%) Apple iOS
8 4 (1.59%) Solaris
9 2 (0.79%) Ubuntu
9 2 (0.79%) Windows Server 2016
10 1 (0.40%) Windows Server 2008
10 1 (0.40%) Windows Server 2012
10 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 95 (37.70%) ITIL
2 69 (27.38%) Problem-Solving
3 48 (19.05%) Customer Service
4 39 (15.48%) Change Management
5 25 (9.92%) ITSM
6 22 (8.73%) Business Intelligence
6 22 (8.73%) Data Management
6 22 (8.73%) Service Management
7 21 (8.33%) Document Management
8 20 (7.94%) Problem Management
8 20 (7.94%) Runbook
9 19 (7.54%) Continuous Improvement
10 14 (5.56%) Cybersecurity
10 14 (5.56%) Data Protection
10 14 (5.56%) Incident Management
10 14 (5.56%) Preventative Maintenance
11 13 (5.16%) CI/CD
11 13 (5.16%) Computer Science
11 13 (5.16%) ISMS
11 13 (5.16%) Service Delivery
Programming Languages
1 77 (30.56%) SQL
2 20 (7.94%) Python
3 19 (7.54%) PowerShell
4 9 (3.57%) VB.NET
5 7 (2.78%) Java
6 3 (1.19%) Bash
6 3 (1.19%) C#
6 3 (1.19%) JavaScript
6 3 (1.19%) T-SQL
7 2 (0.79%) Shell Script
8 1 (0.40%) Bicep
8 1 (0.40%) VBA
Qualifications
1 54 (21.43%) Degree
2 14 (5.56%) Microsoft Certification
3 13 (5.16%) A+ Certification
3 13 (5.16%) MCP
4 11 (4.37%) Computer Science Degree
5 7 (2.78%) ITIL Certification
6 6 (2.38%) CCNA
6 6 (2.38%) Cisco Certification
6 6 (2.38%) Network+ Certification
7 4 (1.59%) Master's Degree
7 4 (1.59%) MCTS
8 1 (0.40%) AWS Certification
8 1 (0.40%) Azure Certification
8 1 (0.40%) BPSS Clearance
8 1 (0.40%) MCDST
8 1 (0.40%) MCITP
8 1 (0.40%) MCSA
8 1 (0.40%) MCSE
8 1 (0.40%) SC Cleared
8 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 17 (6.75%) SLA
2 13 (5.16%) ISO/IEC 27001
3 6 (2.38%) Accessibility
4 5 (1.98%) QA
5 4 (1.59%) Cyber Essentials
6 2 (0.79%) GDPR
System Software
1 75 (29.76%) Active Directory
2 12 (4.76%) VMware Infrastructure
3 7 (2.78%) Hyper-V
4 5 (1.98%) Virtual Machines
5 1 (0.40%) BitLocker
5 1 (0.40%) Firmware
Systems Management
1 40 (15.87%) Microsoft Intune
2 7 (2.78%) SCCM
3 3 (1.19%) Jamf Pro
4 2 (0.79%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 115 (45.63%) Microsoft
2 16 (6.35%) Cisco
3 13 (5.16%) Polycom
4 12 (4.76%) VMware
5 11 (4.37%) ServiceNow
6 10 (3.97%) CheckPoint
6 10 (3.97%) Palo Alto
7 9 (3.57%) Guidewire
8 8 (3.17%) Meraki
9 7 (2.78%) Apple
9 7 (2.78%) Intapp
10 6 (2.38%) Arista
10 6 (2.38%) Fortinet
10 6 (2.38%) Genesys
10 6 (2.38%) HP
10 6 (2.38%) Juniper
11 5 (1.98%) iManage
11 5 (1.98%) Salesforce
11 5 (1.98%) SolarWinds
12 4 (1.59%) Citrix