Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 7 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Aug 2026
Same period 2025 Same period 2024
Rank 215 163 203
Rank change year-on-year -52 +40 -27
Permanent jobs requiring a Support Analyst 229 268 316
As % of all permanent jobs in London 0.97% 2.19% 1.61%
As % of the Job Titles category 1.04% 2.39% 1.70%
Number of salaries quoted 199 217 265
10th Percentile £30,450 £31,500 £30,000
25th Percentile £35,500 £39,000 £36,000
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +4.20%
75th Percentile £52,500 £58,750 £70,000
90th Percentile £67,500 £75,000 £85,000
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 21,928 11,206 18,640
% of permanent jobs with a recognized job title 92.88% 91.69% 95.02%
Number of salaries quoted 15,013 7,272 12,981
10th Percentile £40,000 £39,000 £40,000
25th Percentile £55,000 £52,500 £51,250
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £100,000 £120,000 £118,750
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 7 August 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 7 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -7 74 £42,500 -5.56% 4
South London +14 10 £65,000 +116.67% 1
West London -32 10 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 7 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 86 (37.55%) Windows
2 80 (34.93%) Microsoft
3 71 (31.00%) Microsoft 365
4 64 (27.95%) Problem-Solving
5 54 (23.58%) ITIL
6 50 (21.83%) Continuous Improvement
6 50 (21.83%) SQL
7 45 (19.65%) Active Directory
8 39 (17.03%) Microsoft Office
9 37 (16.16%) Azure
10 34 (14.85%) ITSM
11 29 (12.66%) Customer Service
11 29 (12.66%) SharePoint
12 28 (12.23%) Microsoft Exchange
13 25 (10.92%) Linux
14 22 (9.61%) Entra ID
14 22 (9.61%) Microsoft Intune
15 21 (9.17%) Unified Communications
15 21 (9.17%) Windows 10
16 20 (8.73%) Incident Management
16 20 (8.73%) SQL Server
17 19 (8.30%) Microsoft Excel
17 19 (8.30%) PowerShell
17 19 (8.30%) ServiceNow
18 16 (6.99%) OneDrive
18 16 (6.99%) Oracle
19 15 (6.55%) Inventory Management
19 15 (6.55%) Microsoft PowerPoint
19 15 (6.55%) Power Platform
20 14 (6.11%) Oracle Retail

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (12.66%) SharePoint
2 28 (12.23%) Microsoft Exchange
3 7 (3.06%) Skype for Business
4 1 (0.44%) Blackberry Enterprise Server
Applications
1 39 (17.03%) Microsoft Office
2 19 (8.30%) Microsoft Excel
3 15 (6.55%) Microsoft PowerPoint
Business Applications
1 14 (6.11%) Oracle Retail
2 4 (1.75%) Fidessa
2 4 (1.75%) Oracle Applications
2 4 (1.75%) Oracle Assets
2 4 (1.75%) Oracle EBS
2 4 (1.75%) Oracle EBS R12
2 4 (1.75%) Oracle Financials
2 4 (1.75%) Oracle Procure-to-Pay
2 4 (1.75%) Oracle Receivables
3 3 (1.31%) Unit4 Business World
4 2 (0.87%) Endur
4 2 (0.87%) NEC Housing
5 1 (0.44%) Dynamics CRM
Cloud Services
1 71 (31.00%) Microsoft 365
2 37 (16.16%) Azure
3 22 (9.61%) Entra ID
4 16 (6.99%) OneDrive
5 15 (6.55%) Power Platform
6 9 (3.93%) Power Automate
7 8 (3.49%) Microsoft Copilot
8 6 (2.62%) Dynamics 365
8 6 (2.62%) SaaS
9 5 (2.18%) ClickUp
9 5 (2.18%) dbt
10 4 (1.75%) PowerApps
11 3 (1.31%) Boomi
11 3 (1.31%) Google Workspace
11 3 (1.31%) iPaaS
11 3 (1.31%) Workato
12 2 (0.87%) Anthropic Claude
12 2 (0.87%) AWS
12 2 (0.87%) ChatGPT
12 2 (0.87%) Datadog
Communications & Networking
1 21 (9.17%) Unified Communications
2 9 (3.93%) WebEx
3 8 (3.49%) DNS
3 8 (3.49%) TCP/IP
4 7 (3.06%) Skype
4 7 (3.06%) VPN
5 6 (2.62%) DHCP
5 6 (2.62%) Firewall
5 6 (2.62%) Wi-Fi
6 4 (1.75%) LAN
6 4 (1.75%) WAN
7 3 (1.31%) WinSCP
8 2 (0.87%) Cisco IOS
8 2 (0.87%) FIX Connectivity
8 2 (0.87%) VLAN
9 1 (0.44%) Cisco IPT
9 1 (0.44%) IP Telephony
9 1 (0.44%) Remote Desktop
9 1 (0.44%) Wireless
Database & Business Intelligence
1 20 (8.73%) SQL Server
2 7 (3.06%) SQL Server Integration Services
3 6 (2.62%) Metabase
3 6 (2.62%) Power BI
3 6 (2.62%) Relational Database
3 6 (2.62%) SQL Server Reporting Services
4 5 (2.18%) Data Warehouse
5 4 (1.75%) Db2
5 4 (1.75%) Oracle Reports
5 4 (1.75%) PostgreSQL
6 1 (0.44%) SQL Server Analysis Services
Development Applications
1 7 (3.06%) JIRA
2 6 (2.62%) Visual Studio
3 4 (1.75%) Eclipse
3 4 (1.75%) Oracle Forms
3 4 (1.75%) Toad
4 2 (0.87%) Git
General
1 106 (46.29%) Social Skills
2 62 (27.07%) Finance
3 47 (20.52%) Law
4 36 (15.72%) Analytical Skills
5 32 (13.97%) Legal
6 24 (10.48%) Banking
7 14 (6.11%) Retail
8 11 (4.80%) Front Office
9 10 (4.37%) Documentation Skills
10 9 (3.93%) Investment Banking
11 8 (3.49%) International Banking
12 7 (3.06%) Telecoms
13 6 (2.62%) Organisational Skills
14 5 (2.18%) General Ledger
15 4 (1.75%) Retail Finance
16 3 (1.31%) Back Office
16 3 (1.31%) Inclusion and Diversity
16 3 (1.31%) Legal Technology
16 3 (1.31%) Marketing
17 2 (0.87%) Publishing
Libraries, Frameworks & Software Standards
1 13 (5.68%) FIX Protocol
2 10 (4.37%) XML
3 5 (2.18%) .NET
4 3 (1.31%) Web Services
Miscellaneous
1 28 (12.23%) Video Conferencing
2 18 (7.86%) Onboarding
3 12 (5.24%) Driving Licence
4 11 (4.80%) Analytical Mindset
5 9 (3.93%) Fixed Income
6 6 (2.62%) NHS
7 4 (1.75%) Legacy Applications
7 4 (1.75%) Product Ownership
7 4 (1.75%) Self-Motivation
8 3 (1.31%) CCTV
9 2 (0.87%) Data Protection Act
9 2 (0.87%) Equities
9 2 (0.87%) Eurex
9 2 (0.87%) Smartphone
9 2 (0.87%) Web Conferencing
10 1 (0.44%) Blackberry
10 1 (0.44%) Client/Server
10 1 (0.44%) Foreign Exchange (FX)
10 1 (0.44%) Management Information System
10 1 (0.44%) Video\Live Streaming
Operating Systems
1 86 (37.55%) Windows
2 25 (10.92%) Linux
3 21 (9.17%) Windows 10
4 12 (5.24%) Windows Server
5 7 (3.06%) Mac OS
6 6 (2.62%) Unix
7 4 (1.75%) Apple iOS
8 2 (0.87%) CentOS
8 2 (0.87%) Rocky
8 2 (0.87%) Solaris
8 2 (0.87%) Ubuntu
9 1 (0.44%) Android
Processes & Methodologies
1 64 (27.95%) Problem-Solving
2 54 (23.58%) ITIL
3 50 (21.83%) Continuous Improvement
4 34 (14.85%) ITSM
5 29 (12.66%) Customer Service
6 20 (8.73%) Incident Management
7 15 (6.55%) Inventory Management
8 13 (5.68%) Data Management
8 13 (5.68%) Project Delivery
8 13 (5.68%) Release Management
8 13 (5.68%) Service Management
9 12 (5.24%) Business Analysis
10 11 (4.80%) Document Management
10 11 (4.80%) Process Improvement
10 11 (4.80%) Runbook
10 11 (4.80%) Service Delivery
11 10 (4.37%) AI
11 10 (4.37%) ERP
11 10 (4.37%) Functional Testing
12 9 (3.93%) Performance Monitoring
Programming Languages
1 50 (21.83%) SQL
2 19 (8.30%) PowerShell
3 9 (3.93%) C++
4 8 (3.49%) PL/SQL
5 6 (2.62%) Python
6 5 (2.18%) VB.NET
7 4 (1.75%) C#
7 4 (1.75%) JavaScript
7 4 (1.75%) PHP
8 3 (1.31%) Delphi
8 3 (1.31%) Pascal
9 2 (0.87%) Bash
9 2 (0.87%) Java
9 2 (0.87%) Perl
9 2 (0.87%) Ruby
9 2 (0.87%) Tcl
9 2 (0.87%) T-SQL
Qualifications
1 12 (5.24%) Degree
2 8 (3.49%) A+ Certification
3 6 (2.62%) MBCS
4 3 (1.31%) Microsoft Certification
5 2 (0.87%) Computer Science Degree
6 1 (0.44%) CCNA
6 1 (0.44%) Cisco Certification
6 1 (0.44%) MCSA
6 1 (0.44%) MCSE
Quality Assurance & Compliance
1 11 (4.80%) ISO/IEC 27001
2 5 (2.18%) SLA
3 4 (1.75%) Cyber Essentials
3 4 (1.75%) GDPR
System Software
1 45 (19.65%) Active Directory
2 1 (0.44%) Virtual Desktop
2 1 (0.44%) VMware Infrastructure
Systems Management
1 22 (9.61%) Microsoft Intune
2 8 (3.49%) SCCM
3 4 (1.75%) Jamf Pro
4 1 (0.44%) Cisco CUCM
4 1 (0.44%) FortiGate
Vendors
1 80 (34.93%) Microsoft
2 19 (8.30%) ServiceNow
3 16 (6.99%) Oracle
4 12 (5.24%) Apple
4 12 (5.24%) IBM
5 10 (4.37%) IBM Sterling
6 9 (3.93%) FIS
6 9 (3.93%) SunGard
7 7 (3.06%) iManage
7 7 (3.06%) Polycom
8 6 (2.62%) ICL
9 4 (1.75%) Retek
9 4 (1.75%) Yardi
10 3 (1.31%) Aderant
10 3 (1.31%) Cisco
10 3 (1.31%) Dell
10 3 (1.31%) Google
11 2 (0.87%) Fortinet
11 2 (0.87%) ION Trading
11 2 (0.87%) Patsystems