Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 22 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 May 2026
Same period 2025 Same period 2024
Rank 213 152 177
Rank change year-on-year -61 +25 +67
Permanent jobs requiring a Support Analyst 211 278 436
As % of all permanent jobs in London 1.02% 2.30% 1.86%
As % of the Job Titles category 1.10% 2.56% 1.98%
Number of salaries quoted 157 223 371
10th Percentile £29,000 £31,500 £30,500
25th Percentile £35,000 £39,500 £35,000
Median annual salary (50th Percentile) £41,000 £47,500 £45,000
Median % change year-on-year -13.68% +5.56% +7.78%
75th Percentile £50,000 £65,000 £60,000
90th Percentile £58,750 £75,000 £78,750
England median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +1.21%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,143 10,858 22,041
% of permanent jobs with a recognized job title 92.19% 89.97% 94.22%
Number of salaries quoted 13,094 6,935 16,595
10th Percentile £40,000 £41,250 £37,500
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £100,000 £122,500 £115,000
England median annual salary £55,250 £57,560 £53,500
% change year-on-year -4.01% +7.59% -12.01%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 22 May 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 22 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -11 91 £42,500 -15.00% 3
West London -20 9 £26,000 -16.80% 3
South London +17 5 £40,000 +33.33% 1
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 22 May 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 91 (43.13%) Microsoft
2 90 (42.65%) Windows
3 71 (33.65%) Microsoft 365
4 61 (28.91%) ITIL
5 53 (25.12%) Problem-Solving
6 51 (24.17%) SQL
7 45 (21.33%) Active Directory
8 39 (18.48%) Azure
9 37 (17.54%) Microsoft Office
10 29 (13.74%) Customer Service
11 28 (13.27%) SQL Server
12 27 (12.80%) Entra ID
12 27 (12.80%) ITSM
13 25 (11.85%) PowerShell
14 24 (11.37%) Microsoft Exchange
14 24 (11.37%) Runbook
14 24 (11.37%) Windows 10
15 23 (10.90%) Power Platform
16 22 (10.43%) Continuous Improvement
16 22 (10.43%) Data Management
17 20 (9.48%) Windows Server
18 19 (9.00%) Microsoft Excel
18 19 (9.00%) Microsoft Intune
19 18 (8.53%) Incident Management
20 17 (8.06%) Degree
20 17 (8.06%) ServiceNow
20 17 (8.06%) SharePoint
21 16 (7.58%) Microsoft PowerPoint
22 15 (7.11%) Change Management
22 15 (7.11%) Relational Database

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 24 (11.37%) Microsoft Exchange
2 17 (8.06%) SharePoint
3 6 (2.84%) Skype for Business
4 3 (1.42%) Confluence
5 1 (0.47%) IIS
Applications
1 37 (17.54%) Microsoft Office
2 19 (9.00%) Microsoft Excel
3 16 (7.58%) Microsoft PowerPoint
Business Applications
1 9 (4.27%) Endur
2 4 (1.90%) Fidessa
3 3 (1.42%) Dynamics AX
3 3 (1.42%) Unit4 Business World
4 2 (0.95%) Oracle Retail
5 1 (0.47%) Alphatax
5 1 (0.47%) Dynamics CRM
5 1 (0.47%) Elite 3E
5 1 (0.47%) NEC Housing
Cloud Services
1 71 (33.65%) Microsoft 365
2 39 (18.48%) Azure
3 27 (12.80%) Entra ID
4 23 (10.90%) Power Platform
5 14 (6.64%) OneDrive
5 14 (6.64%) Power Automate
6 10 (4.74%) AWS
7 9 (4.27%) dbt
8 7 (3.32%) PowerApps
9 6 (2.84%) Microsoft Copilot
10 5 (2.37%) ClickUp
10 5 (2.37%) SaaS
11 4 (1.90%) Dynamics 365
12 3 (1.42%) Boomi
12 3 (1.42%) Datadog
12 3 (1.42%) Google Workspace
12 3 (1.42%) iPaaS
12 3 (1.42%) Workato
13 2 (0.95%) Google Docs
13 2 (0.95%) Google Sheets
Communications & Networking
1 15 (7.11%) Unified Communications
2 12 (5.69%) WinSCP
3 11 (5.21%) VPN
4 10 (4.74%) DNS
4 10 (4.74%) WebEx
5 9 (4.27%) TCP/IP
6 8 (3.79%) DHCP
7 6 (2.84%) Skype
8 4 (1.90%) Wi-Fi
9 3 (1.42%) Firewall
9 3 (1.42%) VLAN
10 2 (0.95%) SD-WAN
10 2 (0.95%) WAN
10 2 (0.95%) Wireless
11 1 (0.47%) Broadband
11 1 (0.47%) FIX Connectivity
11 1 (0.47%) IP Telephony
11 1 (0.47%) Mobile Broadband
11 1 (0.47%) Remote Desktop
11 1 (0.47%) Softphone
Database & Business Intelligence
1 28 (13.27%) SQL Server
2 15 (7.11%) Relational Database
3 14 (6.64%) Power BI
4 12 (5.69%) Metabase
5 11 (5.21%) SQL Server Integration Services
6 9 (4.27%) Data Warehouse
7 5 (2.37%) SQL Server Reporting Services
8 4 (1.90%) DB2
8 4 (1.90%) PostgreSQL
9 2 (0.95%) Azure SQL Database
10 1 (0.47%) SQL Server Analysis Services
Development Applications
1 12 (5.69%) Visual Studio
2 11 (5.21%) Git
3 9 (4.27%) JIRA
4 2 (0.95%) Eclipse
4 2 (0.95%) Rational Rhapsody
General
1 93 (44.08%) Social Skills
2 70 (33.18%) Finance
3 38 (18.01%) Law
4 29 (13.74%) Analytical Skills
5 27 (12.80%) Legal
6 16 (7.58%) Banking
7 10 (4.74%) Telecoms
8 9 (4.27%) Documentation Skills
9 7 (3.32%) International Banking
10 6 (2.84%) Marketing
11 5 (2.37%) Organisational Skills
11 5 (2.37%) Publishing
12 3 (1.42%) Front Office
13 2 (0.95%) Inclusion and Diversity
13 2 (0.95%) Retail
14 1 (0.47%) Back Office
14 1 (0.47%) General Ledger
14 1 (0.47%) Investment Banking
14 1 (0.47%) Multimedia
Libraries, Frameworks & Software Standards
1 13 (6.16%) .NET
2 6 (2.84%) FIX Protocol
3 4 (1.90%) Web Services
4 2 (0.95%) Middleware
4 2 (0.95%) XML
Miscellaneous
1 37 (17.54%) Video Conferencing
2 25 (11.85%) Onboarding
3 11 (5.21%) Analytical Mindset
3 11 (5.21%) Driving Licence
4 4 (1.90%) CCTV
4 4 (1.90%) Enterprise Software
4 4 (1.90%) iPhone
4 4 (1.90%) Legacy Applications
5 3 (1.42%) AS400
5 3 (1.42%) Data Protection Act
5 3 (1.42%) Equities
6 2 (0.95%) Data Centre
6 2 (0.95%) iPad
6 2 (0.95%) iSeries
6 2 (0.95%) Mobile App
6 2 (0.95%) NHS
6 2 (0.95%) Product Ownership
6 2 (0.95%) Self-Motivation
6 2 (0.95%) Smartphone
6 2 (0.95%) Web Conferencing
Operating Systems
1 90 (42.65%) Windows
2 24 (11.37%) Windows 10
3 20 (9.48%) Windows Server
4 14 (6.64%) Linux
5 9 (4.27%) Mac OS
6 5 (2.37%) Apple iOS
7 2 (0.95%) Unix
8 1 (0.47%) Android
8 1 (0.47%) Solaris
8 1 (0.47%) Ubuntu
8 1 (0.47%) Windows Server 2012
8 1 (0.47%) Windows Server 2016
8 1 (0.47%) Windows Server 2019
Processes & Methodologies
1 61 (28.91%) ITIL
2 53 (25.12%) Problem-Solving
3 29 (13.74%) Customer Service
4 27 (12.80%) ITSM
5 24 (11.37%) Runbook
6 22 (10.43%) Continuous Improvement
6 22 (10.43%) Data Management
7 18 (8.53%) Incident Management
8 15 (7.11%) Change Management
9 14 (6.64%) Business Intelligence
9 14 (6.64%) Document Management
9 14 (6.64%) Process Improvement
10 13 (6.16%) Task Automation
11 12 (5.69%) ERP
11 12 (5.69%) Service Delivery
12 11 (5.21%) DevOps
13 10 (4.74%) Data Analysis
14 9 (4.27%) Data Transformation
14 9 (4.27%) Facilities Management
14 9 (4.27%) Release Management
Programming Languages
1 51 (24.17%) SQL
2 25 (11.85%) PowerShell
3 13 (6.16%) VB.NET
4 6 (2.84%) Python
5 5 (2.37%) C#
6 4 (1.90%) Delphi
6 4 (1.90%) Pascal
6 4 (1.90%) PHP
6 4 (1.90%) PL/SQL
7 3 (1.42%) Java
8 2 (0.95%) Tcl
9 1 (0.47%) Bash
9 1 (0.47%) JavaScript
9 1 (0.47%) T-SQL
Qualifications
1 17 (8.06%) Degree
2 10 (4.74%) A+ Certification
3 6 (2.84%) MBCS
4 2 (0.95%) Computer Science Degree
5 1 (0.47%) MCDST
5 1 (0.47%) MCITP
5 1 (0.47%) MCSA
5 1 (0.47%) MCSE
5 1 (0.47%) Microsoft Certification
5 1 (0.47%) Microsoft Certified Professional
Quality Assurance & Compliance
1 11 (5.21%) SLA
2 10 (4.74%) ISO/IEC 27001
3 4 (1.90%) Cyber Essentials
4 2 (0.95%) GDPR
5 1 (0.47%) QA
System Software
1 45 (21.33%) Active Directory
2 3 (1.42%) VMware Infrastructure
3 2 (0.95%) Hyper-V
3 2 (0.95%) Virtual Desktop
3 2 (0.95%) Virtual Machines
4 1 (0.47%) BitLocker
Systems Management
1 19 (9.00%) Microsoft Intune
2 8 (3.79%) SCCM
3 2 (0.95%) Jamf Pro
4 1 (0.47%) Grafana
Vendors
1 91 (43.13%) Microsoft
2 17 (8.06%) ServiceNow
3 7 (3.32%) Apple
4 6 (2.84%) IBM
4 6 (2.84%) iManage
4 6 (2.84%) Polycom
5 4 (1.90%) Cisco
6 3 (1.42%) Google
6 3 (1.42%) VMware
7 2 (0.95%) Citrix
7 2 (0.95%) IBM Sterling
7 2 (0.95%) Intapp
7 2 (0.95%) InterSystems
7 2 (0.95%) Oracle
7 2 (0.95%) Salesforce
7 2 (0.95%) Sybase
7 2 (0.95%) TIBCO
8 1 (0.47%) CA Agile Central
8 1 (0.47%) Canon
8 1 (0.47%) Reuters