Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 29 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Jul 2026
Same period 2025 Same period 2024
Rank 213 164 207
Rank change year-on-year -49 +43 -31
Permanent jobs requiring a Support Analyst 225 267 328
As % of all permanent jobs in London 0.98% 2.18% 1.61%
As % of the Job Titles category 1.06% 2.38% 1.70%
Number of salaries quoted 190 218 277
10th Percentile £29,000 £31,500 £30,000
25th Percentile £35,000 £39,250 £35,750
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +5.88%
75th Percentile £51,746 £60,625 £70,000
90th Percentile £67,500 £75,000 £86,000
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 21,286 11,232 19,283
% of permanent jobs with a recognized job title 92.96% 91.66% 94.77%
Number of salaries quoted 14,596 7,335 13,598
10th Percentile £40,000 £40,000 £38,750
25th Percentile £55,000 £52,500 £50,034
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £100,000 £120,000 £117,500
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 29 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 29 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 76 £42,500 -5.56% 7
South London +12 10 £65,000 +116.67%
West London -29 10 £26,000 -16.80% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 29 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 85 (37.78%) Windows
2 81 (36.00%) Microsoft
3 70 (31.11%) Microsoft 365
4 63 (28.00%) Problem-Solving
5 51 (22.67%) ITIL
6 49 (21.78%) Continuous Improvement
6 49 (21.78%) SQL
7 44 (19.56%) Active Directory
8 40 (17.78%) Microsoft Office
9 36 (16.00%) Azure
10 31 (13.78%) ITSM
11 29 (12.89%) Customer Service
12 26 (11.56%) Microsoft Exchange
12 26 (11.56%) SharePoint
13 23 (10.22%) Linux
14 22 (9.78%) Microsoft Intune
15 21 (9.33%) Unified Communications
16 20 (8.89%) Windows 10
17 19 (8.44%) Entra ID
17 19 (8.44%) Incident Management
17 19 (8.44%) Microsoft Excel
18 18 (8.00%) ServiceNow
18 18 (8.00%) SQL Server
19 17 (7.56%) Power Platform
19 17 (7.56%) PowerShell
20 16 (7.11%) OneDrive
21 15 (6.67%) Microsoft PowerPoint
22 14 (6.22%) Apple
22 14 (6.22%) Data Management
22 14 (6.22%) Oracle

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 26 (11.56%) Microsoft Exchange
1 26 (11.56%) SharePoint
2 7 (3.11%) Skype for Business
3 1 (0.44%) Blackberry Enterprise Server
Applications
1 40 (17.78%) Microsoft Office
2 19 (8.44%) Microsoft Excel
3 15 (6.67%) Microsoft PowerPoint
Business Applications
1 14 (6.22%) Oracle Retail
2 4 (1.78%) Oracle Applications
2 4 (1.78%) Oracle Assets
2 4 (1.78%) Oracle EBS
2 4 (1.78%) Oracle EBS R12
2 4 (1.78%) Oracle Financials
2 4 (1.78%) Oracle Procure-to-Pay
2 4 (1.78%) Oracle Receivables
3 3 (1.33%) Endur
3 3 (1.33%) Unit4 Business World
4 2 (0.89%) Fidessa
4 2 (0.89%) NEC Housing
5 1 (0.44%) Alphatax
5 1 (0.44%) Dynamics CRM
Cloud Services
1 70 (31.11%) Microsoft 365
2 36 (16.00%) Azure
3 19 (8.44%) Entra ID
4 17 (7.56%) Power Platform
5 16 (7.11%) OneDrive
6 10 (4.44%) Power Automate
7 8 (3.56%) Microsoft Copilot
8 6 (2.67%) dbt
8 6 (2.67%) SaaS
9 5 (2.22%) ClickUp
10 4 (1.78%) Dynamics 365
10 4 (1.78%) PowerApps
11 3 (1.33%) AWS
11 3 (1.33%) Boomi
11 3 (1.33%) Google Workspace
11 3 (1.33%) iPaaS
11 3 (1.33%) Workato
12 2 (0.89%) Google Docs
12 2 (0.89%) Google Sheets
13 1 (0.44%) ChatGPT
Communications & Networking
1 21 (9.33%) Unified Communications
2 11 (4.89%) WebEx
3 8 (3.56%) VPN
4 7 (3.11%) DNS
4 7 (3.11%) Skype
5 6 (2.67%) DHCP
5 6 (2.67%) TCP/IP
5 6 (2.67%) Wi-Fi
6 4 (1.78%) Firewall
7 3 (1.33%) LAN
7 3 (1.33%) VLAN
7 3 (1.33%) WAN
8 2 (0.89%) Cisco IOS
8 2 (0.89%) WinSCP
9 1 (0.44%) Broadband
9 1 (0.44%) Cisco IPT
9 1 (0.44%) Mobile Broadband
9 1 (0.44%) Remote Desktop
9 1 (0.44%) Softphone
9 1 (0.44%) Wireless
Database & Business Intelligence
1 18 (8.00%) SQL Server
2 8 (3.56%) Power BI
3 7 (3.11%) Metabase
3 7 (3.11%) SQL Server Integration Services
4 6 (2.67%) Data Warehouse
4 6 (2.67%) Relational Database
4 6 (2.67%) SQL Server Reporting Services
5 5 (2.22%) PostgreSQL
6 4 (1.78%) Db2
6 4 (1.78%) Oracle Reports
7 1 (0.44%) SQL Server Analysis Services
Development Applications
1 7 (3.11%) JIRA
1 7 (3.11%) Visual Studio
2 4 (1.78%) Eclipse
2 4 (1.78%) Oracle Forms
2 4 (1.78%) Toad
3 1 (0.44%) Git
General
1 104 (46.22%) Social Skills
2 62 (27.56%) Finance
3 45 (20.00%) Law
4 36 (16.00%) Analytical Skills
5 31 (13.78%) Legal
6 21 (9.33%) Banking
7 14 (6.22%) Retail
8 11 (4.89%) Front Office
9 10 (4.44%) Documentation Skills
10 9 (4.00%) Investment Banking
11 8 (3.56%) International Banking
12 7 (3.11%) Telecoms
13 5 (2.22%) General Ledger
13 5 (2.22%) Organisational Skills
14 4 (1.78%) Marketing
14 4 (1.78%) Retail Finance
15 3 (1.33%) Back Office
15 3 (1.33%) Inclusion and Diversity
15 3 (1.33%) Legal Technology
15 3 (1.33%) Publishing
Libraries, Frameworks & Software Standards
1 11 (4.89%) FIX Protocol
2 10 (4.44%) XML
3 5 (2.22%) .NET
4 4 (1.78%) Web Services
Miscellaneous
1 31 (13.78%) Video Conferencing
2 18 (8.00%) Onboarding
3 12 (5.33%) Analytical Mindset
3 12 (5.33%) Driving Licence
4 9 (4.00%) Fixed Income
5 6 (2.67%) NHS
6 4 (1.78%) CCTV
6 4 (1.78%) Legacy Applications
6 4 (1.78%) Self-Motivation
7 3 (1.33%) Product Ownership
8 2 (0.89%) Data Protection Act
8 2 (0.89%) Equities
8 2 (0.89%) iPhone
8 2 (0.89%) Smartphone
8 2 (0.89%) Web Conferencing
9 1 (0.44%) Blackberry
9 1 (0.44%) Management Information System
9 1 (0.44%) Market Risk
9 1 (0.44%) Podcast
9 1 (0.44%) Video\Live Streaming
Operating Systems
1 85 (37.78%) Windows
2 23 (10.22%) Linux
3 20 (8.89%) Windows 10
4 10 (4.44%) Windows Server
5 7 (3.11%) Mac OS
6 5 (2.22%) Apple iOS
7 4 (1.78%) Unix
8 1 (0.44%) Android
8 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 63 (28.00%) Problem-Solving
2 51 (22.67%) ITIL
3 49 (21.78%) Continuous Improvement
4 31 (13.78%) ITSM
5 29 (12.89%) Customer Service
6 19 (8.44%) Incident Management
7 14 (6.22%) Data Management
8 13 (5.78%) Inventory Management
8 13 (5.78%) Process Improvement
8 13 (5.78%) Project Delivery
8 13 (5.78%) Release Management
8 13 (5.78%) Runbook
9 12 (5.33%) Business Analysis
9 12 (5.33%) Service Management
10 11 (4.89%) Document Management
10 11 (4.89%) ERP
10 11 (4.89%) Service Delivery
11 10 (4.44%) Functional Testing
12 9 (4.00%) AI
12 9 (4.00%) Performance Monitoring
Programming Languages
1 49 (21.78%) SQL
2 17 (7.56%) PowerShell
3 9 (4.00%) C++
4 8 (3.56%) PL/SQL
5 5 (2.22%) PHP
5 5 (2.22%) VB.NET
6 4 (1.78%) C#
6 4 (1.78%) Delphi
6 4 (1.78%) Pascal
6 4 (1.78%) Python
7 2 (0.89%) Java
7 2 (0.89%) JavaScript
7 2 (0.89%) Tcl
7 2 (0.89%) T-SQL
Qualifications
1 12 (5.33%) Degree
2 8 (3.56%) A+ Certification
3 6 (2.67%) MBCS
4 2 (0.89%) Computer Science Degree
4 2 (0.89%) Microsoft Certification
5 1 (0.44%) CCNA
5 1 (0.44%) Cisco Certification
5 1 (0.44%) MCSA
5 1 (0.44%) MCSE
Quality Assurance & Compliance
1 11 (4.89%) ISO/IEC 27001
2 4 (1.78%) Cyber Essentials
2 4 (1.78%) GDPR
2 4 (1.78%) SLA
System Software
1 44 (19.56%) Active Directory
2 2 (0.89%) Virtual Desktop
3 1 (0.44%) BitLocker
3 1 (0.44%) VMware Infrastructure
Systems Management
1 22 (9.78%) Microsoft Intune
2 8 (3.56%) SCCM
3 3 (1.33%) Jamf Pro
4 1 (0.44%) Cisco CUCM
4 1 (0.44%) FortiGate
Vendors
1 81 (36.00%) Microsoft
2 18 (8.00%) ServiceNow
3 14 (6.22%) Apple
3 14 (6.22%) Oracle
4 12 (5.33%) IBM
5 10 (4.44%) IBM Sterling
6 9 (4.00%) FIS
6 9 (4.00%) SunGard
7 8 (3.56%) iManage
8 7 (3.11%) Polycom
9 6 (2.67%) ICL
10 5 (2.22%) Cisco
11 4 (1.78%) Retek
11 4 (1.78%) Yardi
12 3 (1.33%) Aderant
12 3 (1.33%) Dell
12 3 (1.33%) Google
13 2 (0.89%) Citrix
13 2 (0.89%) NEC
13 2 (0.89%) TIBCO