Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 14 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Apr 2026
Same period 2025 Same period 2024
Rank 190 158 162
Rank change year-on-year -32 +4 +103
Permanent jobs requiring a Support Analyst 240 291 445
As % of all permanent jobs in London 1.27% 2.25% 1.95%
As % of the Job Titles category 1.38% 2.48% 2.08%
Number of salaries quoted 172 238 381
10th Percentile £30,500 £33,200 £31,250
25th Percentile £33,438 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% +7.14%
75th Percentile £50,000 £67,500 £60,000
90th Percentile £65,000 £80,000 £77,500
England median annual salary £34,828 £38,250 £35,640
% change year-on-year -8.95% +7.32% +6.39%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 17,411 11,716 21,421
% of permanent jobs with a recognized job title 91.78% 90.64% 94.10%
Number of salaries quoted 11,684 7,563 16,533
10th Percentile £38,500 £41,250 £38,750
25th Percentile £52,500 £56,125 £51,500
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £99,500 £93,750
90th Percentile £105,000 £122,500 £115,000
England median annual salary £55,000 £60,000 £54,500
% change year-on-year -8.33% +10.09% -9.26%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 14 April 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 14 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -22 85 £42,500 -15.00% 7
East London - 8 £32,250 -
West London -15 7 £32,000 -16.07% 3
South London - 3 £40,000 - 2
North London +2 1 £32,000 -28.89%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 14 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 107 (44.58%) Microsoft
2 103 (42.92%) Windows
3 79 (32.92%) Microsoft 365
4 77 (32.08%) Problem-Solving
5 74 (30.83%) ITIL
6 65 (27.08%) Azure
6 65 (27.08%) SQL
7 61 (25.42%) Active Directory
8 41 (17.08%) Entra ID
9 40 (16.67%) Customer Service
10 36 (15.00%) ITSM
11 34 (14.17%) Microsoft Office
12 32 (13.33%) Microsoft Excel
13 31 (12.92%) Power Platform
13 31 (12.92%) Runbook
13 31 (12.92%) SQL Server
14 30 (12.50%) Degree
15 29 (12.08%) Microsoft Intune
16 28 (11.67%) Microsoft Exchange
16 28 (11.67%) Windows 10
17 27 (11.25%) Data Management
17 27 (11.25%) Windows Server
18 26 (10.83%) Business Intelligence
18 26 (10.83%) Continuous Improvement
18 26 (10.83%) Power BI
18 26 (10.83%) SharePoint
19 24 (10.00%) PowerShell
20 22 (9.17%) Change Management
20 22 (9.17%) Power Automate
21 20 (8.33%) DNS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (11.67%) Microsoft Exchange
2 26 (10.83%) SharePoint
3 5 (2.08%) Confluence
3 5 (2.08%) Skype for Business
4 2 (0.83%) IIS
5 1 (0.42%) Appian
5 1 (0.42%) Moodle
5 1 (0.42%) Umbraco
Applications
1 34 (14.17%) Microsoft Office
2 32 (13.33%) Microsoft Excel
3 17 (7.08%) Microsoft PowerPoint
4 4 (1.67%) Spreadsheet
5 1 (0.42%) Acrobat
5 1 (0.42%) Photoshop
Business Applications
1 15 (6.25%) Endur
2 4 (1.67%) Fidessa
3 3 (1.25%) Dynamics AX
3 3 (1.25%) Unit4 Business World
3 3 (1.25%) Visualfiles
4 2 (0.83%) Elite 3E
5 1 (0.42%) Alphatax
5 1 (0.42%) Dynamics CRM
5 1 (0.42%) NetSuite
Cloud Services
1 79 (32.92%) Microsoft 365
2 65 (27.08%) Azure
3 41 (17.08%) Entra ID
4 31 (12.92%) Power Platform
5 22 (9.17%) Power Automate
6 17 (7.08%) AWS
6 17 (7.08%) OneDrive
7 12 (5.00%) dbt
8 10 (4.17%) PowerApps
9 5 (2.08%) ClickUp
9 5 (2.08%) SaaS
10 4 (1.67%) Azure Monitor
10 4 (1.67%) Dynamics 365
10 4 (1.67%) Google Workspace
11 3 (1.25%) Boomi
11 3 (1.25%) Datadog
11 3 (1.25%) iPaaS
11 3 (1.25%) Workato
12 2 (0.83%) Microsoft Copilot
13 1 (0.42%) n8n
Communications & Networking
1 20 (8.33%) DNS
1 20 (8.33%) VPN
2 19 (7.92%) DHCP
3 17 (7.08%) Firewall
4 16 (6.67%) TCP/IP
5 12 (5.00%) Wi-Fi
5 12 (5.00%) WinSCP
6 10 (4.17%) WebEx
7 9 (3.75%) Wireless
8 7 (2.92%) Unified Communications
8 7 (2.92%) VLAN
9 5 (2.08%) Skype
10 4 (1.67%) LAN
10 4 (1.67%) MPLS
10 4 (1.67%) SD-WAN
10 4 (1.67%) WAN
11 2 (0.83%) FIX Connectivity
11 2 (0.83%) Remote Desktop
12 1 (0.42%) Broadband
12 1 (0.42%) Mobile Broadband
Database & Business Intelligence
1 31 (12.92%) SQL Server
2 26 (10.83%) Power BI
3 16 (6.67%) Relational Database
4 15 (6.25%) Metabase
5 12 (5.00%) Data Warehouse
5 12 (5.00%) SQL Server Integration Services
6 6 (2.50%) SQL Server Reporting Services
7 4 (1.67%) DB2
7 4 (1.67%) PostgreSQL
8 2 (0.83%) Azure SQL Database
Development Applications
1 15 (6.25%) JIRA
1 15 (6.25%) Visual Studio
2 11 (4.58%) Git
3 2 (0.83%) Rational Rhapsody
General
1 107 (44.58%) Social Skills
2 79 (32.92%) Finance
3 43 (17.92%) Analytical Skills
4 34 (14.17%) Legal
5 32 (13.33%) Law
6 12 (5.00%) Banking
6 12 (5.00%) Documentation Skills
7 11 (4.58%) Telecoms
8 10 (4.17%) Organisational Skills
9 6 (2.50%) Marketing
10 5 (2.08%) Publishing
11 3 (1.25%) International Banking
11 3 (1.25%) Retail
12 2 (0.83%) Back Office
12 2 (0.83%) Front Office
12 2 (0.83%) Investment Banking
13 1 (0.42%) Billing
13 1 (0.42%) Inclusion and Diversity
13 1 (0.42%) Multimedia
13 1 (0.42%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.42%) .NET
2 7 (2.92%) FIX Protocol
3 4 (1.67%) Web Services
4 2 (0.83%) Middleware
5 1 (0.42%) EDI
5 1 (0.42%) MFC
Miscellaneous
1 38 (15.83%) Onboarding
2 34 (14.17%) Video Conferencing
3 15 (6.25%) Enterprise Software
4 12 (5.00%) Analytical Mindset
5 9 (3.75%) Driving Licence
6 6 (2.50%) iPhone
6 6 (2.50%) Reference Data
7 5 (2.08%) Management Information System
8 4 (1.67%) CCTV
8 4 (1.67%) e-Learning
8 4 (1.67%) iPad
8 4 (1.67%) Legacy Applications
8 4 (1.67%) Mobile App
9 3 (1.25%) AS400
9 3 (1.25%) Data Protection Act
9 3 (1.25%) Self-Motivation
10 2 (0.83%) Derivative
10 2 (0.83%) Equities
10 2 (0.83%) NHS
10 2 (0.83%) Video\Live Streaming
Operating Systems
1 103 (42.92%) Windows
2 28 (11.67%) Windows 10
3 27 (11.25%) Windows Server
4 20 (8.33%) Linux
5 17 (7.08%) Mac OS
6 8 (3.33%) Apple iOS
6 8 (3.33%) Unix
7 2 (0.83%) Solaris
7 2 (0.83%) Ubuntu
7 2 (0.83%) Windows Server 2012
7 2 (0.83%) Windows Server 2016
8 1 (0.42%) Windows Server 2008
8 1 (0.42%) Windows Server 2019
Processes & Methodologies
1 77 (32.08%) Problem-Solving
2 74 (30.83%) ITIL
3 40 (16.67%) Customer Service
4 36 (15.00%) ITSM
5 31 (12.92%) Runbook
6 27 (11.25%) Data Management
7 26 (10.83%) Business Intelligence
7 26 (10.83%) Continuous Improvement
8 22 (9.17%) Change Management
9 17 (7.08%) Data Analysis
9 17 (7.08%) Service Delivery
10 16 (6.67%) CI/CD
10 16 (6.67%) DevOps
10 16 (6.67%) ERP
11 15 (6.25%) Document Management
12 14 (5.83%) Process Improvement
12 14 (5.83%) Task Automation
13 13 (5.42%) Data Pipeline
13 13 (5.42%) Incident Management
14 12 (5.00%) Facilities Management
Programming Languages
1 65 (27.08%) SQL
2 24 (10.00%) PowerShell
3 13 (5.42%) VB.NET
4 11 (4.58%) Python
5 5 (2.08%) C#
6 4 (1.67%) Delphi
6 4 (1.67%) Pascal
6 4 (1.67%) PHP
6 4 (1.67%) PL/SQL
7 3 (1.25%) Bash
8 2 (0.83%) Java
8 2 (0.83%) T-SQL
9 1 (0.42%) JavaScript
Qualifications
1 30 (12.50%) Degree
2 11 (4.58%) A+ Certification
3 6 (2.50%) Computer Science Degree
3 6 (2.50%) Microsoft Certified Professional
4 4 (1.67%) CCNA
4 4 (1.67%) Cisco Certification
4 4 (1.67%) ITIL Certification
4 4 (1.67%) Master's Degree
4 4 (1.67%) Network+ Certification
5 3 (1.25%) MBCS
6 2 (0.83%) Microsoft Certification
7 1 (0.42%) AWS Certification
7 1 (0.42%) MCDST
7 1 (0.42%) MCITP
7 1 (0.42%) MCSA
7 1 (0.42%) MCSE
Quality Assurance & Compliance
1 17 (7.08%) SLA
2 7 (2.92%) ISO/IEC 27001
3 4 (1.67%) Accessibility
4 2 (0.83%) Cyber Essentials
5 1 (0.42%) QA
System Software
1 61 (25.42%) Active Directory
2 9 (3.75%) VMware Infrastructure
3 6 (2.50%) Hyper-V
4 4 (1.67%) Virtual Machines
5 2 (0.83%) Virtual Desktop
6 1 (0.42%) BitLocker
Systems Management
1 29 (12.08%) Microsoft Intune
2 4 (1.67%) SCCM
3 2 (0.83%) Grafana
Vendors
1 107 (44.58%) Microsoft
2 19 (7.92%) ServiceNow
3 9 (3.75%) VMware
4 8 (3.33%) Cisco
5 6 (2.50%) Apple
5 6 (2.50%) Salesforce
6 5 (2.08%) Google
6 5 (2.08%) Polycom
7 4 (1.67%) Arista
7 4 (1.67%) CheckPoint
7 4 (1.67%) Fortinet
7 4 (1.67%) Genesys
7 4 (1.67%) Juniper
7 4 (1.67%) Palo Alto
8 3 (1.25%) Atlassian
8 3 (1.25%) iManage
9 2 (0.83%) ION Trading
9 2 (0.83%) Patsystems
9 2 (0.83%) SolarWinds
9 2 (0.83%) Trayport