Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £40,000 per year, according to job vacancies posted during the 6 months leading to 9 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Feb 2026
Same period 2025 Same period 2024
Rank 168 170 139
Rank change year-on-year +2 -31 +128
Permanent jobs requiring a Support Analyst 255 314 471
As % of all permanent jobs in London 1.68% 2.08% 2.21%
As % of the Job Titles category 1.84% 2.27% 2.34%
Number of salaries quoted 188 220 421
10th Percentile £30,500 £31,250 £30,500
25th Percentile £33,438 £37,875 £33,750
Median annual salary (50th Percentile) £40,000 £50,000 £42,500
Median % change year-on-year -20.00% +17.65% +4.43%
75th Percentile £53,750 £67,500 £56,250
90th Percentile £68,750 £80,000 £70,000
England median annual salary £33,000 £40,000 £36,250
% change year-on-year -17.50% +10.34% +6.62%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 13,822 13,830 20,137
% of permanent jobs with a recognized job title 91.29% 91.66% 94.58%
Number of salaries quoted 9,194 7,930 16,243
10th Percentile £36,250 £42,500 £39,500
25th Percentile £50,000 £56,250 £52,500
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% -0.97%
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,350 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.29%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 9 February 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 9 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +7 86 £45,000 -8.15% 4
East London -1 10 £32,500 - 1
South London - 9 £37,500 - 3
West London - 6 £34,750 -
North London - 1 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 9 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 118 (46.27%) Microsoft
2 102 (40.00%) Windows
3 95 (37.25%) ITIL
4 75 (29.41%) Microsoft 365
4 75 (29.41%) SQL
5 71 (27.84%) Active Directory
5 71 (27.84%) Problem-Solving
6 69 (27.06%) Azure
7 48 (18.82%) Customer Service
7 48 (18.82%) Degree
8 47 (18.43%) Entra ID
9 43 (16.86%) Microsoft Excel
10 40 (15.69%) Change Management
10 40 (15.69%) Microsoft Intune
10 40 (15.69%) Microsoft Office
11 30 (11.76%) Power Platform
11 30 (11.76%) SQL Server
11 30 (11.76%) VPN
11 30 (11.76%) Windows 10
12 29 (11.37%) Firewall
12 29 (11.37%) SharePoint
13 27 (10.59%) Runbook
14 26 (10.20%) Business Intelligence
14 26 (10.20%) ITSM
14 26 (10.20%) Power BI
14 26 (10.20%) Windows Server
15 25 (9.80%) Microsoft PowerPoint
16 23 (9.02%) Data Management
17 22 (8.63%) Microsoft Exchange
17 22 (8.63%) PowerShell

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.37%) SharePoint
2 22 (8.63%) Microsoft Exchange
3 12 (4.71%) Skype for Business
4 9 (3.53%) Confluence
5 2 (0.78%) IIS
6 1 (0.39%) Appian
6 1 (0.39%) Moodle
6 1 (0.39%) Umbraco
Applications
1 43 (16.86%) Microsoft Excel
2 40 (15.69%) Microsoft Office
3 25 (9.80%) Microsoft PowerPoint
4 4 (1.57%) Spreadsheet
5 3 (1.18%) MS Visio
6 1 (0.39%) Acrobat
6 1 (0.39%) Photoshop
Business Applications
1 15 (5.88%) Endur
2 5 (1.96%) Fidessa
3 3 (1.18%) Dynamics AX
3 3 (1.18%) Elite 3E
3 3 (1.18%) Visualfiles
4 1 (0.39%) Alphatax
4 1 (0.39%) EuroRunner
4 1 (0.39%) NetSuite
Cloud Services
1 75 (29.41%) Microsoft 365
2 69 (27.06%) Azure
3 47 (18.43%) Entra ID
4 30 (11.76%) Power Platform
5 17 (6.67%) Power Automate
6 16 (6.27%) AWS
7 11 (4.31%) OneDrive
8 10 (3.92%) PowerApps
8 10 (3.92%) SaaS
9 8 (3.14%) dbt
10 5 (1.96%) Azure Monitor
10 5 (1.96%) Dynamics 365
11 3 (1.18%) Datadog
11 3 (1.18%) Google Workspace
12 1 (0.39%) Adobe Creative Cloud
12 1 (0.39%) GCP
12 1 (0.39%) IaaS
12 1 (0.39%) n8n
12 1 (0.39%) Oracle Service Cloud
12 1 (0.39%) Zapier
Communications & Networking
1 30 (11.76%) VPN
2 29 (11.37%) Firewall
3 20 (7.84%) DNS
4 18 (7.06%) DHCP
5 16 (6.27%) WebEx
6 15 (5.88%) TCP/IP
7 13 (5.10%) Unified Communications
7 13 (5.10%) Wi-Fi
7 13 (5.10%) Wireless
8 12 (4.71%) Skype
8 12 (4.71%) WinSCP
9 11 (4.31%) LAN
9 11 (4.31%) WAN
10 8 (3.14%) SD-WAN
10 8 (3.14%) VLAN
11 6 (2.35%) MPLS
12 4 (1.57%) Remote Desktop
12 4 (1.57%) Wireshark
13 2 (0.78%) FIX Connectivity
14 1 (0.39%) Mobile Broadband
Database & Business Intelligence
1 30 (11.76%) SQL Server
2 26 (10.20%) Power BI
3 16 (6.27%) Relational Database
4 10 (3.92%) Metabase
5 9 (3.53%) SQL Server Integration Services
6 8 (3.14%) Data Warehouse
7 4 (1.57%) SQL Server Reporting Services
8 2 (0.78%) Azure SQL Database
8 2 (0.78%) MySQL
9 1 (0.39%) PostgreSQL
Development Applications
1 18 (7.06%) JIRA
2 11 (4.31%) Git
3 10 (3.92%) Visual Studio
4 2 (0.78%) Rational Rhapsody
General
1 129 (50.59%) Social Skills
2 67 (26.27%) Finance
3 43 (16.86%) Analytical Skills
3 43 (16.86%) Law
4 35 (13.73%) Legal
5 23 (9.02%) Telecoms
6 10 (3.92%) Banking
7 9 (3.53%) Documentation Skills
7 9 (3.53%) Organisational Skills
8 6 (2.35%) Front Office
9 4 (1.57%) Back Office
9 4 (1.57%) Marketing
9 4 (1.57%) Publishing
9 4 (1.57%) Retail
10 3 (1.18%) Investment Banking
11 2 (0.78%) Spanish Language
12 1 (0.39%) Advertising
12 1 (0.39%) Billing
12 1 (0.39%) Portuguese Language
Libraries, Frameworks & Software Standards
1 9 (3.53%) .NET
2 8 (3.14%) FIX Protocol
3 5 (1.96%) HTML
4 4 (1.57%) CSS
5 2 (0.78%) jQuery
5 2 (0.78%) Middleware
6 1 (0.39%) EDI
6 1 (0.39%) MFC
6 1 (0.39%) Web Services
Miscellaneous
1 37 (14.51%) Video Conferencing
2 32 (12.55%) Onboarding
3 17 (6.67%) Enterprise Software
4 16 (6.27%) Management Information System
5 15 (5.88%) Driving Licence
6 8 (3.14%) Analytical Mindset
7 6 (2.35%) Data Centre
7 6 (2.35%) iPhone
7 6 (2.35%) Reference Data
8 4 (1.57%) Cyber Threat
8 4 (1.57%) e-Learning
8 4 (1.57%) EPoS
8 4 (1.57%) iPad
8 4 (1.57%) Mobile App
8 4 (1.57%) Self-Motivation
9 3 (1.18%) AS400
9 3 (1.18%) Derivative
9 3 (1.18%) Equities
10 2 (0.78%) Data Protection Act
10 2 (0.78%) iSeries
Operating Systems
1 102 (40.00%) Windows
2 30 (11.76%) Windows 10
3 26 (10.20%) Windows Server
4 20 (7.84%) Linux
4 20 (7.84%) Mac OS
5 12 (4.71%) Unix
6 8 (3.14%) Apple iOS
7 4 (1.57%) Solaris
8 2 (0.78%) Ubuntu
8 2 (0.78%) Windows Server 2012
8 2 (0.78%) Windows Server 2016
9 1 (0.39%) Windows Server 2008
9 1 (0.39%) Windows Server 2019
Processes & Methodologies
1 95 (37.25%) ITIL
2 71 (27.84%) Problem-Solving
3 48 (18.82%) Customer Service
4 40 (15.69%) Change Management
5 27 (10.59%) Runbook
6 26 (10.20%) Business Intelligence
6 26 (10.20%) ITSM
7 23 (9.02%) Data Management
8 21 (8.24%) Service Management
9 19 (7.45%) Continuous Improvement
10 18 (7.06%) Document Management
11 17 (6.67%) Problem Management
12 15 (5.88%) CI/CD
12 15 (5.88%) DevOps
13 14 (5.49%) Incident Management
14 13 (5.10%) Computer Science
14 13 (5.10%) Data Analysis
14 13 (5.10%) Preventative Maintenance
14 13 (5.10%) Service Delivery
14 13 (5.10%) Task Automation
Programming Languages
1 75 (29.41%) SQL
2 22 (8.63%) PowerShell
3 19 (7.45%) Python
4 9 (3.53%) VB.NET
5 7 (2.75%) Java
6 3 (1.18%) Bash
6 3 (1.18%) C#
6 3 (1.18%) JavaScript
6 3 (1.18%) T-SQL
7 2 (0.78%) Shell Script
8 1 (0.39%) Bicep
8 1 (0.39%) Delphi
8 1 (0.39%) Pascal
8 1 (0.39%) PHP
Qualifications
1 48 (18.82%) Degree
2 12 (4.71%) A+ Certification
2 12 (4.71%) Microsoft Certification
3 11 (4.31%) Computer Science Degree
3 11 (4.31%) Microsoft Certified Professional
4 6 (2.35%) CCNA
4 6 (2.35%) Cisco Certification
4 6 (2.35%) Network+ Certification
5 5 (1.96%) ITIL Certification
6 4 (1.57%) Master's Degree
7 2 (0.78%) MCTS
8 1 (0.39%) AWS Certification
8 1 (0.39%) Azure Certification
8 1 (0.39%) BPSS Clearance
8 1 (0.39%) MCDST
8 1 (0.39%) MCITP
8 1 (0.39%) MCSA
8 1 (0.39%) MCSE
8 1 (0.39%) SC Cleared
8 1 (0.39%) Security Cleared
Quality Assurance & Compliance
1 16 (6.27%) SLA
2 12 (4.71%) ISO/IEC 27001
3 5 (1.96%) QA
4 4 (1.57%) Accessibility
4 4 (1.57%) Cyber Essentials
5 2 (0.78%) GDPR
System Software
1 71 (27.84%) Active Directory
2 12 (4.71%) VMware Infrastructure
3 7 (2.75%) Hyper-V
4 5 (1.96%) Virtual Machines
5 1 (0.39%) BitLocker
5 1 (0.39%) Virtual Desktop
Systems Management
1 40 (15.69%) Microsoft Intune
2 3 (1.18%) SCCM
3 2 (0.78%) Grafana
4 1 (0.39%) Jamf Pro
4 1 (0.39%) SCOM
4 1 (0.39%) Terraform
Vendors
1 118 (46.27%) Microsoft
2 18 (7.06%) Cisco
3 14 (5.49%) ServiceNow
4 12 (4.71%) Polycom
4 12 (4.71%) VMware
5 10 (3.92%) CheckPoint
5 10 (3.92%) Palo Alto
6 9 (3.53%) Guidewire
7 8 (3.14%) Meraki
8 6 (2.35%) Apple
8 6 (2.35%) Arista
8 6 (2.35%) Fortinet
8 6 (2.35%) Genesys
8 6 (2.35%) Intapp
8 6 (2.35%) Juniper
8 6 (2.35%) Salesforce
9 5 (1.96%) HP
9 5 (1.96%) SolarWinds
10 4 (1.57%) Google
10 4 (1.57%) iManage