Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £43,750 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 158 165 133
Rank change year-on-year +7 -32 +125
Permanent jobs requiring a Support Analyst 249 309 426
As % of all permanent jobs in London 1.78% 2.00% 2.33%
As % of the Job Titles category 1.95% 2.16% 2.44%
Number of salaries quoted 190 217 379
10th Percentile £31,000 £31,250 £31,000
25th Percentile £35,688 £37,500 £33,125
Median annual salary (50th Percentile) £43,750 £47,989 £42,500
Median % change year-on-year -8.83% +12.92% -
75th Percentile £58,750 £66,250 £56,250
90th Percentile £73,750 £80,000 £68,000
England median annual salary £33,000 £40,000 £36,000
% change year-on-year -17.50% +11.11% +5.88%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,761 14,282 17,445
% of permanent jobs with a recognized job title 91.16% 92.67% 95.22%
Number of salaries quoted 8,461 8,232 14,026
10th Percentile £36,250 £42,500 £41,250
25th Percentile £50,000 £56,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £96,250 £95,000
90th Percentile £113,750 £120,000 £115,000
England median annual salary £55,000 £60,000 £57,800
% change year-on-year -8.33% +3.81% -6.02%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 13 January 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +16 86 £45,000 -6.24% 2
East London -2 10 £32,500 - 1
South London - 9 £37,500 - 1
West London +10 6 £34,750 +3.93% 1
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 13 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 115 (46.18%) Microsoft
2 104 (41.77%) Windows
3 96 (38.55%) ITIL
4 78 (31.33%) Microsoft 365
4 78 (31.33%) SQL
5 76 (30.52%) Active Directory
6 69 (27.71%) Problem-Solving
7 67 (26.91%) Azure
8 54 (21.69%) Degree
9 46 (18.47%) Customer Service
9 46 (18.47%) Entra ID
10 43 (17.27%) Microsoft Office
11 42 (16.87%) Microsoft Excel
12 40 (16.06%) Microsoft Intune
13 37 (14.86%) Change Management
14 34 (13.65%) Windows 10
15 31 (12.45%) VPN
16 30 (12.05%) SQL Server
17 28 (11.24%) Firewall
17 28 (11.24%) Power Platform
18 27 (10.84%) SharePoint
19 26 (10.44%) Microsoft PowerPoint
20 25 (10.04%) ITSM
21 24 (9.64%) Service Management
21 24 (9.64%) Windows Server
22 22 (8.84%) Microsoft Exchange
23 21 (8.43%) LAN
23 21 (8.43%) Problem Management
23 21 (8.43%) WAN
24 20 (8.03%) Business Intelligence

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (10.84%) SharePoint
2 22 (8.84%) Microsoft Exchange
3 13 (5.22%) Skype for Business
4 10 (4.02%) Confluence
5 2 (0.80%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 43 (17.27%) Microsoft Office
2 42 (16.87%) Microsoft Excel
3 26 (10.44%) Microsoft PowerPoint
4 4 (1.61%) Spreadsheet
5 3 (1.20%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 12 (4.82%) Endur
2 5 (2.01%) Fidessa
3 4 (1.61%) Elite 3E
4 3 (1.20%) Dynamics AX
4 3 (1.20%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 78 (31.33%) Microsoft 365
2 67 (26.91%) Azure
3 46 (18.47%) Entra ID
4 28 (11.24%) Power Platform
5 14 (5.62%) PowerApps
6 12 (4.82%) AWS
6 12 (4.82%) Power Automate
7 10 (4.02%) OneDrive
8 8 (3.21%) Dynamics 365
8 8 (3.21%) SaaS
9 5 (2.01%) Azure Monitor
10 4 (1.61%) dbt
11 3 (1.20%) Google Workspace
12 1 (0.40%) Adobe Creative Cloud
12 1 (0.40%) Azure Sentinel
12 1 (0.40%) Datadog
12 1 (0.40%) GCP
12 1 (0.40%) IaaS
12 1 (0.40%) PaaS
12 1 (0.40%) Zapier
Communications & Networking
1 31 (12.45%) VPN
2 28 (11.24%) Firewall
3 21 (8.43%) LAN
3 21 (8.43%) WAN
4 17 (6.83%) DHCP
4 17 (6.83%) DNS
5 15 (6.02%) WebEx
5 15 (6.02%) Wi-Fi
6 14 (5.62%) Skype
6 14 (5.62%) Unified Communications
6 14 (5.62%) Wireless
7 12 (4.82%) TCP/IP
8 9 (3.61%) WinSCP
9 8 (3.21%) SD-WAN
10 7 (2.81%) VLAN
11 6 (2.41%) MPLS
12 5 (2.01%) Remote Desktop
13 4 (1.61%) Wireshark
14 2 (0.80%) FIX Connectivity
15 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 30 (12.05%) SQL Server
2 20 (8.03%) Power BI
3 12 (4.82%) Relational Database
4 8 (3.21%) SQL Server Integration Services
5 5 (2.01%) Metabase
5 5 (2.01%) MySQL
5 5 (2.01%) SQL Server Reporting Services
6 4 (1.61%) Data Warehouse
Development Applications
1 18 (7.23%) JIRA
2 8 (3.21%) Git
3 5 (2.01%) Visual Studio
General
1 123 (49.40%) Social Skills
2 60 (24.10%) Finance
3 48 (19.28%) Law
4 35 (14.06%) Legal
5 34 (13.65%) Analytical Skills
6 23 (9.24%) Telecoms
7 10 (4.02%) Front Office
8 9 (3.61%) Banking
9 7 (2.81%) Back Office
9 7 (2.81%) Organisational Skills
10 6 (2.41%) Documentation Skills
11 4 (1.61%) Retail
12 3 (1.20%) Investment Banking
13 2 (0.80%) Advertising
13 2 (0.80%) Spanish Language
14 1 (0.40%) Billing
14 1 (0.40%) Portuguese Language
14 1 (0.40%) Presentation Skills
Libraries, Frameworks & Software Standards
1 8 (3.21%) .NET
1 8 (3.21%) FIX Protocol
2 5 (2.01%) HTML
3 4 (1.61%) CSS
4 2 (0.80%) jQuery
5 1 (0.40%) EDI
5 1 (0.40%) MFC
5 1 (0.40%) XML
Miscellaneous
1 32 (12.85%) Video Conferencing
2 23 (9.24%) Onboarding
3 19 (7.63%) Enterprise Software
3 19 (7.63%) Management Information System
4 14 (5.62%) Driving Licence
5 6 (2.41%) Data Centre
6 5 (2.01%) iPhone
6 5 (2.01%) Reference Data
7 4 (1.61%) Analytical Mindset
7 4 (1.61%) Cyber Threat
7 4 (1.61%) e-Learning
7 4 (1.61%) EPoS
7 4 (1.61%) iPad
7 4 (1.61%) Mobile App
7 4 (1.61%) Self-Motivation
8 3 (1.20%) AS400
8 3 (1.20%) Data Protection Act
8 3 (1.20%) Derivative
8 3 (1.20%) Equities
9 2 (0.80%) iSeries
Operating Systems
1 104 (41.77%) Windows
2 34 (13.65%) Windows 10
3 24 (9.64%) Windows Server
4 19 (7.63%) Mac OS
5 18 (7.23%) Linux
6 12 (4.82%) Unix
7 10 (4.02%) Apple iOS
8 4 (1.61%) Solaris
9 2 (0.80%) Ubuntu
9 2 (0.80%) Windows Server 2016
10 1 (0.40%) Windows Server 2008
10 1 (0.40%) Windows Server 2012
10 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 96 (38.55%) ITIL
2 69 (27.71%) Problem-Solving
3 46 (18.47%) Customer Service
4 37 (14.86%) Change Management
5 25 (10.04%) ITSM
6 24 (9.64%) Service Management
7 21 (8.43%) Problem Management
8 20 (8.03%) Business Intelligence
9 19 (7.63%) Document Management
10 18 (7.23%) Continuous Improvement
10 18 (7.23%) Data Management
11 17 (6.83%) Runbook
12 16 (6.43%) Cybersecurity
13 15 (6.02%) Data Protection
14 14 (5.62%) Preventative Maintenance
15 13 (5.22%) Incident Management
15 13 (5.22%) ISMS
15 13 (5.22%) Service Delivery
16 12 (4.82%) Computer Science
16 12 (4.82%) Release Management
Programming Languages
1 78 (31.33%) SQL
2 20 (8.03%) Python
3 17 (6.83%) PowerShell
4 8 (3.21%) VB.NET
5 7 (2.81%) Java
6 3 (1.20%) Bash
6 3 (1.20%) C#
6 3 (1.20%) JavaScript
6 3 (1.20%) T-SQL
7 2 (0.80%) Shell Script
8 1 (0.40%) Bicep
8 1 (0.40%) VBA
Qualifications
1 54 (21.69%) Degree
2 15 (6.02%) Microsoft Certification
3 14 (5.62%) MCP
4 12 (4.82%) A+ Certification
5 10 (4.02%) Computer Science Degree
6 9 (3.61%) ITIL Certification
7 6 (2.41%) CCNA
7 6 (2.41%) Cisco Certification
7 6 (2.41%) Network+ Certification
8 5 (2.01%) MCTS
9 4 (1.61%) Master's Degree
10 1 (0.40%) AWS Certification
10 1 (0.40%) Azure Certification
10 1 (0.40%) BPSS Clearance
10 1 (0.40%) MCDST
10 1 (0.40%) MCITP
10 1 (0.40%) MCSA
10 1 (0.40%) MCSE
10 1 (0.40%) SC Cleared
10 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 16 (6.43%) SLA
2 13 (5.22%) ISO/IEC 27001
3 7 (2.81%) Accessibility
4 5 (2.01%) QA
5 4 (1.61%) Cyber Essentials
6 2 (0.80%) GDPR
System Software
1 76 (30.52%) Active Directory
2 12 (4.82%) VMware Infrastructure
3 7 (2.81%) Hyper-V
4 5 (2.01%) Virtual Machines
5 2 (0.80%) BitLocker
5 2 (0.80%) Firmware
Systems Management
1 40 (16.06%) Microsoft Intune
2 10 (4.02%) SCCM
3 5 (2.01%) Jamf Pro
4 2 (0.80%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 115 (46.18%) Microsoft
2 16 (6.43%) Cisco
3 13 (5.22%) Polycom
3 13 (5.22%) ServiceNow
4 12 (4.82%) VMware
5 11 (4.42%) Guidewire
6 10 (4.02%) CheckPoint
6 10 (4.02%) Palo Alto
7 9 (3.61%) Apple
7 9 (3.61%) Intapp
8 8 (3.21%) Meraki
9 6 (2.41%) Arista
9 6 (2.41%) Bloomberg
9 6 (2.41%) Citrix
9 6 (2.41%) Fortinet
9 6 (2.41%) Genesys
9 6 (2.41%) HP
9 6 (2.41%) Juniper
10 5 (2.01%) Salesforce
10 5 (2.01%) SolarWinds