Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 16 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Dec 2025
Same period 2024 Same period 2023
Rank 156 172 146
Rank change year-on-year +16 -26 +95
Permanent jobs requiring a Support Analyst 271 310 407
As % of all permanent jobs in London 2.02% 1.92% 2.28%
As % of the Job Titles category 2.23% 2.04% 2.40%
Number of salaries quoted 211 230 367
10th Percentile £31,000 £31,250 £29,150
25th Percentile £36,250 £37,500 £32,700
Median annual salary (50th Percentile) £45,000 £47,500 £41,000
Median % change year-on-year -5.26% +15.85% -3.53%
75th Percentile £57,500 £65,000 £60,000
90th Percentile £73,750 £80,000 £73,000
England median annual salary £34,500 £40,000 £36,500
% change year-on-year -13.75% +9.59% +4.29%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,151 15,170 16,969
% of permanent jobs with a recognized job title 90.70% 93.86% 94.96%
Number of salaries quoted 8,066 9,041 13,727
10th Percentile £35,750 £42,000 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,000 £75,000 £75,000
Median % change year-on-year -4.00% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 16 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 16 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +29 84 £45,000 - 7
South London - 9 £37,500 - 2
West London +10 8 £34,750 +3.93% 4
East London -6 8 £33,750 +3.85% 1
North London - 2 £30,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 16 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 134 (49.45%) Microsoft
2 118 (43.54%) Windows
3 108 (39.85%) ITIL
4 86 (31.73%) Problem-Solving
4 86 (31.73%) SQL
5 83 (30.63%) Microsoft 365
6 82 (30.26%) Active Directory
7 73 (26.94%) Azure
8 63 (23.25%) Degree
9 53 (19.56%) Microsoft Office
10 50 (18.45%) Customer Service
11 46 (16.97%) Microsoft Excel
12 45 (16.61%) Entra ID
13 41 (15.13%) Microsoft Intune
14 38 (14.02%) Change Management
15 37 (13.65%) Windows 10
16 36 (13.28%) SQL Server
17 32 (11.81%) VPN
18 30 (11.07%) Firewall
19 29 (10.70%) Microsoft Exchange
20 28 (10.33%) Microsoft PowerPoint
20 28 (10.33%) Power Platform
20 28 (10.33%) SharePoint
21 27 (9.96%) Mac OS
21 27 (9.96%) Service Management
22 25 (9.23%) LAN
23 24 (8.86%) DNS
23 24 (8.86%) ITSM
23 24 (8.86%) Problem Management
23 24 (8.86%) Python

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (10.70%) Microsoft Exchange
2 28 (10.33%) SharePoint
3 13 (4.80%) Confluence
3 13 (4.80%) Skype for Business
4 2 (0.74%) IIS
5 1 (0.37%) Appian
5 1 (0.37%) Moodle
5 1 (0.37%) Office Communications Server
5 1 (0.37%) Umbraco
Applications
1 53 (19.56%) Microsoft Office
2 46 (16.97%) Microsoft Excel
3 28 (10.33%) Microsoft PowerPoint
4 4 (1.48%) Spreadsheet
5 3 (1.11%) MS Visio
6 1 (0.37%) Acrobat
6 1 (0.37%) Adobe Creative Suite
6 1 (0.37%) Photoshop
Business Applications
1 11 (4.06%) Endur
2 5 (1.85%) Fidessa
3 4 (1.48%) Elite 3E
4 3 (1.11%) Visualfiles
5 2 (0.74%) Dynamics AX
6 1 (0.37%) Carpe Diem
6 1 (0.37%) EuroRunner
6 1 (0.37%) NetSuite
Cloud Services
1 83 (30.63%) Microsoft 365
2 73 (26.94%) Azure
3 45 (16.61%) Entra ID
4 28 (10.33%) Power Platform
5 14 (5.17%) PowerApps
6 13 (4.80%) Power Automate
7 12 (4.43%) AWS
8 10 (3.69%) OneDrive
9 9 (3.32%) SaaS
10 6 (2.21%) Dynamics 365
11 5 (1.85%) Azure Monitor
12 4 (1.48%) dbt
13 3 (1.11%) Google Workspace
14 1 (0.37%) Adobe Creative Cloud
14 1 (0.37%) Amazon CloudWatch
14 1 (0.37%) Amazon EC2
14 1 (0.37%) Datadog
14 1 (0.37%) GCP
14 1 (0.37%) IaaS
14 1 (0.37%) PaaS
Communications & Networking
1 32 (11.81%) VPN
2 30 (11.07%) Firewall
3 25 (9.23%) LAN
4 24 (8.86%) DNS
5 23 (8.49%) DHCP
5 23 (8.49%) WAN
6 18 (6.64%) TCP/IP
7 17 (6.27%) Wi-Fi
8 15 (5.54%) Unified Communications
8 15 (5.54%) WebEx
8 15 (5.54%) Wireless
9 14 (5.17%) Skype
10 11 (4.06%) VLAN
11 8 (2.95%) SD-WAN
12 6 (2.21%) MPLS
12 6 (2.21%) Remote Desktop
12 6 (2.21%) WinSCP
13 4 (1.48%) IP Telephony
13 4 (1.48%) Wireshark
14 2 (0.74%) FIX Connectivity
Database & Business Intelligence
1 36 (13.28%) SQL Server
2 20 (7.38%) Power BI
3 11 (4.06%) Relational Database
4 8 (2.95%) MySQL
5 5 (1.85%) Metabase
5 5 (1.85%) SQL Server Integration Services
5 5 (1.85%) SQL Server Reporting Services
6 4 (1.48%) Data Warehouse
7 1 (0.37%) Amazon RDS
Development Applications
1 21 (7.75%) JIRA
2 5 (1.85%) Git
2 5 (1.85%) Visual Studio
General
1 142 (52.40%) Social Skills
2 59 (21.77%) Finance
3 48 (17.71%) Law
4 39 (14.39%) Analytical Skills
5 36 (13.28%) Legal
6 25 (9.23%) Telecoms
7 13 (4.80%) Front Office
8 10 (3.69%) Banking
9 7 (2.58%) Back Office
9 7 (2.58%) Organisational Skills
10 6 (2.21%) Documentation Skills
11 5 (1.85%) Retail
12 4 (1.48%) Investment Banking
13 3 (1.11%) Advertising
14 2 (0.74%) Spanish Language
15 1 (0.37%) Automotive
15 1 (0.37%) Billing
15 1 (0.37%) Portuguese Language
15 1 (0.37%) Presentation Skills
15 1 (0.37%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.69%) FIX Protocol
2 6 (2.21%) .NET
3 5 (1.85%) HTML
4 4 (1.48%) CSS
5 2 (0.74%) EDI
5 2 (0.74%) jQuery
6 1 (0.37%) .NET Framework
6 1 (0.37%) MFC
6 1 (0.37%) XML
Miscellaneous
1 37 (13.65%) Video Conferencing
2 27 (9.96%) Onboarding
3 21 (7.75%) Management Information System
4 19 (7.01%) Enterprise Software
5 13 (4.80%) Driving Licence
6 11 (4.06%) iPhone
7 8 (2.95%) iPad
8 6 (2.21%) Data Centre
9 5 (1.85%) Mobile App
9 5 (1.85%) Reference Data
9 5 (1.85%) Self-Motivation
10 4 (1.48%) Analytical Mindset
10 4 (1.48%) Cyber Threat
10 4 (1.48%) Data Protection Act
10 4 (1.48%) e-Learning
10 4 (1.48%) EPoS
11 3 (1.11%) AS400
11 3 (1.11%) Derivative
11 3 (1.11%) Equities
12 2 (0.74%) FMCG
Operating Systems
1 118 (43.54%) Windows
2 37 (13.65%) Windows 10
3 27 (9.96%) Mac OS
4 21 (7.75%) Windows Server
5 20 (7.38%) Linux
6 14 (5.17%) Unix
7 10 (3.69%) Apple iOS
8 6 (2.21%) Android
9 4 (1.48%) Solaris
9 4 (1.48%) Windows 7
10 2 (0.74%) Ubuntu
10 2 (0.74%) Windows Server 2016
10 2 (0.74%) Windows Server 2019
11 1 (0.37%) Windows Server 2008
11 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 108 (39.85%) ITIL
2 86 (31.73%) Problem-Solving
3 50 (18.45%) Customer Service
4 38 (14.02%) Change Management
5 27 (9.96%) Service Management
6 24 (8.86%) ITSM
6 24 (8.86%) Problem Management
7 22 (8.12%) Continuous Improvement
8 21 (7.75%) Cybersecurity
9 20 (7.38%) Business Intelligence
9 20 (7.38%) Document Management
10 19 (7.01%) Data Management
10 19 (7.01%) Data Protection
11 16 (5.90%) Runbook
12 14 (5.17%) Agile
12 14 (5.17%) Preventative Maintenance
13 13 (4.80%) Batch Processing
13 13 (4.80%) Incident Management
13 13 (4.80%) ISMS
13 13 (4.80%) Service Delivery
Programming Languages
1 86 (31.73%) SQL
2 24 (8.86%) Python
3 17 (6.27%) PowerShell
4 7 (2.58%) Java
5 5 (1.85%) Bash
5 5 (1.85%) VB.NET
6 4 (1.48%) C#
7 3 (1.11%) JavaScript
7 3 (1.11%) T-SQL
8 2 (0.74%) Shell Script
9 1 (0.37%) Bicep
9 1 (0.37%) VBA
Qualifications
1 63 (23.25%) Degree
2 15 (5.54%) Microsoft Certification
3 14 (5.17%) MCP
4 13 (4.80%) A+ Certification
5 10 (3.69%) Computer Science Degree
5 10 (3.69%) ITIL Certification
6 6 (2.21%) CCNA
6 6 (2.21%) Cisco Certification
6 6 (2.21%) Network+ Certification
7 5 (1.85%) MCTS
8 4 (1.48%) Master's Degree
9 1 (0.37%) AWS Certification
9 1 (0.37%) Azure Certification
9 1 (0.37%) BPSS Clearance
9 1 (0.37%) MCDST
9 1 (0.37%) MCITP
9 1 (0.37%) MCSA
9 1 (0.37%) MCSE
9 1 (0.37%) SC Cleared
9 1 (0.37%) Security Cleared
Quality Assurance & Compliance
1 14 (5.17%) SLA
2 13 (4.80%) ISO/IEC 27001
3 9 (3.32%) Accessibility
4 8 (2.95%) Cyber Essentials
5 5 (1.85%) QA
6 2 (0.74%) GDPR
System Software
1 82 (30.26%) Active Directory
2 12 (4.43%) VMware Infrastructure
3 7 (2.58%) Hyper-V
4 5 (1.85%) Virtual Machines
5 4 (1.48%) BitLocker
5 4 (1.48%) Firmware
Systems Management
1 41 (15.13%) Microsoft Intune
2 12 (4.43%) SCCM
3 6 (2.21%) Jamf Pro
4 4 (1.48%) Grafana
5 1 (0.37%) SCOM
5 1 (0.37%) Terraform
Vendors
1 134 (49.45%) Microsoft
2 16 (5.90%) Cisco
3 14 (5.17%) ServiceNow
4 13 (4.80%) Guidewire
4 13 (4.80%) Polycom
5 12 (4.43%) Apple
5 12 (4.43%) VMware
6 10 (3.69%) CheckPoint
6 10 (3.69%) Palo Alto
7 9 (3.32%) Citrix
7 9 (3.32%) HP
7 9 (3.32%) Intapp
8 8 (2.95%) Meraki
9 6 (2.21%) Arista
9 6 (2.21%) Bloomberg
9 6 (2.21%) Fortinet
9 6 (2.21%) Genesys
9 6 (2.21%) Juniper
10 5 (1.85%) Atlassian
10 5 (1.85%) SolarWinds