Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,000 per year, according to job vacancies posted during the 6 months leading to 17 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jun 2026
Same period 2025 Same period 2024
Rank 233 169 176
Rank change year-on-year -64 +7 +53
Permanent jobs requiring a Support Analyst 202 254 445
As % of all permanent jobs in London 0.94% 2.08% 1.81%
As % of the Job Titles category 1.02% 2.30% 1.92%
Number of salaries quoted 156 203 377
10th Percentile £27,875 £31,500 £30,000
25th Percentile £34,688 £40,000 £35,479
Median annual salary (50th Percentile) £41,000 £47,500 £45,000
Median % change year-on-year -13.68% +5.56% +11.11%
75th Percentile £50,000 £60,000 £63,750
90th Percentile £58,750 £73,750 £85,000
England median annual salary £34,828 £33,500 £35,000
% change year-on-year +3.96% -4.29% +1.45%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 19,843 11,048 23,209
% of permanent jobs with a recognized job title 92.56% 90.62% 94.45%
Number of salaries quoted 13,691 6,978 17,261
10th Percentile £40,000 £40,350 £37,283
25th Percentile £55,000 £55,000 £50,000
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £98,750 £92,500
90th Percentile £100,000 £122,500 £115,000
England median annual salary £57,239 £57,500 £52,500
% change year-on-year -0.45% +9.52% -12.86%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 17 June 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 17 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 86 £42,500 -15.00% 4
West London -17 10 £26,000 -16.80%
South London +26 6 £52,500 +75.00% 3
East London - 2 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 17 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 83 (41.09%) Microsoft
2 80 (39.60%) Windows
3 68 (33.66%) Microsoft 365
4 58 (28.71%) ITIL
5 50 (24.75%) Problem-Solving
5 50 (24.75%) SQL
6 42 (20.79%) Active Directory
7 40 (19.80%) Microsoft Office
8 35 (17.33%) Azure
9 31 (15.35%) Continuous Improvement
10 28 (13.86%) Customer Service
11 27 (13.37%) ITSM
12 23 (11.39%) SQL Server
13 22 (10.89%) Power Platform
14 21 (10.40%) Windows 10
15 20 (9.90%) Data Management
15 20 (9.90%) Microsoft Exchange
15 20 (9.90%) PowerShell
16 19 (9.41%) Entra ID
16 19 (9.41%) Microsoft Excel
16 19 (9.41%) Runbook
17 18 (8.91%) Incident Management
18 17 (8.42%) Microsoft Intune
19 16 (7.92%) Degree
19 16 (7.92%) Microsoft PowerPoint
19 16 (7.92%) ServiceNow
19 16 (7.92%) Unified Communications
20 15 (7.43%) SharePoint
21 14 (6.93%) Document Management
21 14 (6.93%) Process Improvement

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (9.90%) Microsoft Exchange
2 15 (7.43%) SharePoint
3 6 (2.97%) Skype for Business
4 2 (0.99%) Confluence
5 1 (0.50%) IIS
Applications
1 40 (19.80%) Microsoft Office
2 19 (9.41%) Microsoft Excel
3 16 (7.92%) Microsoft PowerPoint
Business Applications
1 9 (4.46%) Oracle Retail
2 6 (2.97%) Endur
3 3 (1.49%) Fidessa
3 3 (1.49%) Unit4 Business World
4 1 (0.50%) Alphatax
4 1 (0.50%) Dynamics AX
4 1 (0.50%) Dynamics CRM
4 1 (0.50%) Elite 3E
4 1 (0.50%) NEC Housing
4 1 (0.50%) Oracle Applications
4 1 (0.50%) Oracle Assets
4 1 (0.50%) Oracle EBS
4 1 (0.50%) Oracle EBS R12
4 1 (0.50%) Oracle Financials
4 1 (0.50%) Oracle Procure-to-Pay
4 1 (0.50%) Oracle Receivables
Cloud Services
1 68 (33.66%) Microsoft 365
2 35 (17.33%) Azure
3 22 (10.89%) Power Platform
4 19 (9.41%) Entra ID
5 13 (6.44%) Power Automate
6 12 (5.94%) OneDrive
7 8 (3.96%) dbt
7 8 (3.96%) Microsoft Copilot
7 8 (3.96%) SaaS
8 7 (3.47%) AWS
9 5 (2.48%) ClickUp
9 5 (2.48%) Dynamics 365
9 5 (2.48%) PowerApps
10 3 (1.49%) Boomi
10 3 (1.49%) Google Workspace
10 3 (1.49%) iPaaS
10 3 (1.49%) Workato
11 2 (0.99%) Datadog
11 2 (0.99%) Google Docs
11 2 (0.99%) Google Sheets
Communications & Networking
1 16 (7.92%) Unified Communications
2 10 (4.95%) WebEx
3 9 (4.46%) VPN
4 8 (3.96%) DNS
5 7 (3.47%) TCP/IP
6 6 (2.97%) DHCP
6 6 (2.97%) Skype
6 6 (2.97%) WinSCP
7 4 (1.98%) Firewall
7 4 (1.98%) Wi-Fi
8 3 (1.49%) VLAN
9 1 (0.50%) Broadband
9 1 (0.50%) Cisco ASA
9 1 (0.50%) Cisco IOS
9 1 (0.50%) Cisco IPT
9 1 (0.50%) IP Telephony
9 1 (0.50%) LAN
9 1 (0.50%) Softphone
9 1 (0.50%) WAN
9 1 (0.50%) Wireless
Database & Business Intelligence
1 23 (11.39%) SQL Server
2 12 (5.94%) Power BI
3 11 (5.45%) Relational Database
4 10 (4.95%) Metabase
5 9 (4.46%) SQL Server Integration Services
6 8 (3.96%) Data Warehouse
7 5 (2.48%) SQL Server Reporting Services
8 4 (1.98%) Db2
8 4 (1.98%) PostgreSQL
9 2 (0.99%) Azure SQL Database
10 1 (0.50%) Oracle Reports
10 1 (0.50%) SQL Server Analysis Services
Development Applications
1 10 (4.95%) Visual Studio
2 8 (3.96%) JIRA
3 6 (2.97%) Git
4 4 (1.98%) Eclipse
5 2 (0.99%) Rational Rhapsody
6 1 (0.50%) Oracle Forms
6 1 (0.50%) Toad
General
1 92 (45.54%) Social Skills
2 59 (29.21%) Finance
3 40 (19.80%) Law
4 28 (13.86%) Legal
5 27 (13.37%) Analytical Skills
6 14 (6.93%) Banking
7 10 (4.95%) Telecoms
8 9 (4.46%) Retail
9 8 (3.96%) Documentation Skills
9 8 (3.96%) International Banking
10 6 (2.97%) Marketing
11 5 (2.48%) Publishing
12 4 (1.98%) Organisational Skills
13 3 (1.49%) Inclusion and Diversity
14 2 (0.99%) Back Office
14 2 (0.99%) Front Office
14 2 (0.99%) General Ledger
14 2 (0.99%) Legal Technology
15 1 (0.50%) Multimedia
15 1 (0.50%) Retail Finance
Libraries, Frameworks & Software Standards
1 9 (4.46%) .NET
2 8 (3.96%) XML
3 4 (1.98%) Web Services
4 3 (1.49%) FIX Protocol
5 2 (0.99%) Middleware
Miscellaneous
1 35 (17.33%) Video Conferencing
2 22 (10.89%) Onboarding
3 12 (5.94%) Analytical Mindset
4 11 (5.45%) Driving Licence
5 4 (1.98%) CCTV
5 4 (1.98%) Legacy Applications
6 3 (1.49%) Data Protection Act
7 2 (0.99%) Equities
7 2 (0.99%) NHS
7 2 (0.99%) Product Ownership
7 2 (0.99%) Smartphone
7 2 (0.99%) Web Conferencing
8 1 (0.50%) Client/Server
8 1 (0.50%) Foreign Exchange (FX)
8 1 (0.50%) Housing Association
8 1 (0.50%) Management Information System
8 1 (0.50%) Market Risk
8 1 (0.50%) Podcast
8 1 (0.50%) Self-Motivation
8 1 (0.50%) Video\Live Streaming
Operating Systems
1 80 (39.60%) Windows
2 21 (10.40%) Windows 10
3 12 (5.94%) Windows Server
4 11 (5.45%) Linux
5 8 (3.96%) Mac OS
6 3 (1.49%) Apple iOS
7 2 (0.99%) Unix
8 1 (0.50%) Android
8 1 (0.50%) Solaris
8 1 (0.50%) Ubuntu
8 1 (0.50%) Windows Server 2012
8 1 (0.50%) Windows Server 2016
8 1 (0.50%) Windows Server 2019
Processes & Methodologies
1 58 (28.71%) ITIL
2 50 (24.75%) Problem-Solving
3 31 (15.35%) Continuous Improvement
4 28 (13.86%) Customer Service
5 27 (13.37%) ITSM
6 20 (9.90%) Data Management
7 19 (9.41%) Runbook
8 18 (8.91%) Incident Management
9 14 (6.93%) Document Management
9 14 (6.93%) Process Improvement
10 12 (5.94%) Business Intelligence
11 11 (5.45%) ERP
12 10 (4.95%) Change Management
13 8 (3.96%) CRM
13 8 (3.96%) Data Analysis
13 8 (3.96%) Data Transformation
13 8 (3.96%) DevOps
13 8 (3.96%) Facilities Management
13 8 (3.96%) Release Management
13 8 (3.96%) Service Delivery
Programming Languages
1 50 (24.75%) SQL
2 20 (9.90%) PowerShell
3 9 (4.46%) VB.NET
4 5 (2.48%) C#
4 5 (2.48%) PL/SQL
4 5 (2.48%) Python
5 4 (1.98%) Delphi
5 4 (1.98%) Pascal
5 4 (1.98%) PHP
6 2 (0.99%) Java
6 2 (0.99%) Tcl
7 1 (0.50%) JavaScript
7 1 (0.50%) T-SQL
Qualifications
1 16 (7.92%) Degree
2 10 (4.95%) A+ Certification
3 6 (2.97%) MBCS
4 3 (1.49%) Computer Science Degree
5 2 (0.99%) MCSA
5 2 (0.99%) MCSE
5 2 (0.99%) Microsoft Certification
6 1 (0.50%) CCNA
6 1 (0.50%) Cisco Certification
6 1 (0.50%) MCDST
6 1 (0.50%) MCITP
6 1 (0.50%) Microsoft Certified Professional
Quality Assurance & Compliance
1 10 (4.95%) ISO/IEC 27001
2 8 (3.96%) SLA
3 4 (1.98%) Cyber Essentials
3 4 (1.98%) GDPR
System Software
1 42 (20.79%) Active Directory
2 2 (0.99%) Virtual Desktop
3 1 (0.50%) BitLocker
3 1 (0.50%) VMware Infrastructure
Systems Management
1 17 (8.42%) Microsoft Intune
2 8 (3.96%) SCCM
3 2 (0.99%) Jamf Pro
4 1 (0.50%) FortiGate
Vendors
1 83 (41.09%) Microsoft
2 16 (7.92%) ServiceNow
3 10 (4.95%) IBM
4 9 (4.46%) Oracle
5 8 (3.96%) IBM Sterling
5 8 (3.96%) iManage
6 7 (3.47%) Apple
7 6 (2.97%) Polycom
8 4 (1.98%) Cisco
9 3 (1.49%) Google
10 2 (0.99%) Citrix
10 2 (0.99%) Intapp
10 2 (0.99%) InterSystems
10 2 (0.99%) Salesforce
10 2 (0.99%) Sybase
10 2 (0.99%) TIBCO
11 1 (0.50%) ION Trading
11 1 (0.50%) Patsystems
11 1 (0.50%) Reuters
11 1 (0.50%) VMware