Period
to 4 August 2020

The median annual salary for a Support Analyst was £42,500 in advertised job vacancies in London during the 6 months to 4 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
4 Aug 2020
Same period 2019 Same period 2018
Rank 196 132 139
Rank change year-on-year -64 +7 -8
Permanent jobs requiring a Support Analyst 482 1,452 1,724
As % of all permanent jobs advertised in London 1.75% 2.56% 2.45%
As % of the Job Titles category 1.86% 2.69% 2.56%
Number of salaries quoted 424 1,228 1,506
Median annual salary £42,500 £36,500 £37,500
Median salary % change year-on-year +16.44% -2.67% +2.74%
10th Percentile £26,250 £23,500 £25,000
90th Percentile £75,000 £63,750 £63,750
England median annual salary £34,000 £30,000 £32,500
% change year-on-year +13.33% -7.69% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 25,879 54,012 67,321
% of permanent IT jobs with a recognized job title 93.75% 95.29% 95.53%
Number of salaries quoted 21,083 44,376 54,704
Median annual salary £67,500 £62,500 £60,000
Median salary % change year-on-year +8.00% +4.17% -
10th Percentile £40,000 £35,000 £33,500
90th Percentile £101,250 £96,250 £92,500
England median annual salary £55,000 £51,500 £50,000
% change year-on-year +6.80% +3.00% +5.26%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 4 August 2020.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 4 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -15 166 £38,750 +10.71% 10
South London -11 20 £35,000 +23.89% 1
East London +3 15 £48,986 +19.48%
West London -19 10 £33,000 +8.20%
North London -20 2 £28,750 -23.33%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 4 August 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 222 (46.06%) Windows
2 210 (43.57%) Finance
3 186 (38.59%) SQL
4 130 (26.97%) Microsoft
5 128 (26.56%) Active Directory
6 101 (20.95%) Linux
7 99 (20.54%) Office 365
8 87 (18.05%) SQL Server
9 81 (16.80%) ITIL
10 80 (16.60%) Windows 10
11 79 (16.39%) Windows Server
12 74 (15.35%) Degree
13 71 (14.73%) Microsoft Office
14 59 (12.24%) Analytical Skills
15 57 (11.83%) Unix
16 51 (10.58%) Oracle
17 50 (10.37%) .NET
18 49 (10.17%) PowerShell
19 45 (9.34%) Problem-Solving
20 44 (9.13%) Banking
21 43 (8.92%) Service Management
22 41 (8.51%) Incident Management
23 40 (8.30%) SCCM
24 39 (8.09%) Migration
24 39 (8.09%) Python
25 37 (7.68%) Windows 7
26 36 (7.47%) Management Information System
27 35 (7.26%) Azure
27 35 (7.26%) Computer Science
28 34 (7.05%) SWIFT

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (4.77%) SharePoint
2 20 (4.15%) MS Exchange
3 9 (1.87%) CMS
4 8 (1.66%) IIS
4 8 (1.66%) SAS
4 8 (1.66%) Umbraco
4 8 (1.66%) WordPress
5 6 (1.24%) MQSeries
6 5 (1.04%) Exchange Server 2010
7 4 (0.83%) Confluence
7 4 (0.83%) Skype for Business
8 2 (0.41%) BizTalk Server
8 2 (0.41%) JBoss
8 2 (0.41%) Mule
8 2 (0.41%) WebLogic
9 1 (0.21%) Exchange Server 2013
9 1 (0.21%) WebSphere
Applications
1 71 (14.73%) Microsoft Office
2 27 (5.60%) Microsoft Excel
3 12 (2.49%) Microsoft PowerPoint
4 2 (0.41%) MS Visio
5 1 (0.21%) Adobe Creative Suite
5 1 (0.21%) Microsoft Project
Business Applications
1 12 (2.49%) Salerio
2 7 (1.45%) Dynamics CRM
3 6 (1.24%) SAP BPC
4 5 (1.04%) Dynamics NAV
4 5 (1.04%) Markit EDM
5 4 (0.83%) Oracle Applications
5 4 (0.83%) ResourceLink
5 4 (0.83%) SAP CO
5 4 (0.83%) SAP FI
5 4 (0.83%) SAP FI/CO
5 4 (0.83%) SAP SD
6 3 (0.62%) Oracle Financials
6 3 (0.62%) SAP MM
6 3 (0.62%) Workday HCM
7 2 (0.41%) Elite 3E
7 2 (0.41%) ION MarketView
7 2 (0.41%) iTrent
7 2 (0.41%) Northgate Housing
8 1 (0.21%) Carpe Diem
8 1 (0.21%) Salesforce.com CRM
Cloud Services
1 99 (20.54%) Office 365
2 35 (7.26%) Azure
3 17 (3.53%) AWS
4 15 (3.11%) Power Platform
5 12 (2.49%) SaaS
6 10 (2.07%) Mimecast
7 8 (1.66%) Azure Active Directory
8 7 (1.45%) Slack
9 5 (1.04%) Dynamics 365
9 5 (1.04%) OneDrive
10 4 (0.83%) IaaS
10 4 (0.83%) PaaS
11 3 (0.62%) Datadog
11 3 (0.62%) GitHub
11 3 (0.62%) Google Analytics
11 3 (0.62%) SuccessFactors
11 3 (0.62%) WhatsApp
12 2 (0.41%) GCP
12 2 (0.41%) Power Automate
12 2 (0.41%) Salesforce Sales Cloud
Communications & Networking
1 21 (4.36%) TCP/IP
2 18 (3.73%) LAN
3 16 (3.32%) Firewall
4 14 (2.90%) VoIP
5 13 (2.70%) WAN
6 12 (2.49%) VPN
7 9 (1.87%) Wireless
8 8 (1.66%) DNS
8 8 (1.66%) FIX Connectivity
8 8 (1.66%) WebEx
9 7 (1.45%) Cisco IOS
9 7 (1.45%) DHCP
9 7 (1.45%) Skype
10 6 (1.24%) SWIFTNet
10 6 (1.24%) Wi-Fi
11 4 (0.83%) IP Telephony
11 4 (0.83%) SAN
11 4 (0.83%) SSH
12 3 (0.62%) Internet
13 2 (0.41%) NetScaler
Database & Business Intelligence
1 87 (18.05%) SQL Server
2 30 (6.22%) SQL Server Integration Services
3 28 (5.81%) Relational Database
4 20 (4.15%) SQL Server Analysis Services
5 17 (3.53%) Data Warehouse
6 16 (3.32%) DB2
6 16 (3.32%) RDBMS
6 16 (3.32%) SQL Server Reporting Services
7 13 (2.70%) Power BI
8 7 (1.45%) QlikView
9 6 (1.24%) BusinessObjects
10 4 (0.83%) SAP BW
11 3 (0.62%) PostgreSQL
12 2 (0.41%) Oracle Database
13 1 (0.21%) Crystal Reports
13 1 (0.21%) Data Mining
13 1 (0.21%) Essbase
13 1 (0.21%) InterSystems Cache
13 1 (0.21%) MySQL
13 1 (0.21%) Oracle Reports
Development Applications
1 31 (6.43%) JIRA
2 11 (2.28%) Octopus Deploy
3 9 (1.87%) TeamCity
4 8 (1.66%) Team Foundation Server
5 2 (0.41%) Eclipse
5 2 (0.41%) Git (software)
5 2 (0.41%) SQL Server Management Studio (SSMS)
6 1 (0.21%) IntelliJ
6 1 (0.21%) Jenkins
6 1 (0.21%) Postman
6 1 (0.21%) SoapUI
6 1 (0.21%) Subversion
General
1 210 (43.57%) Finance
2 44 (9.13%) Banking
3 21 (4.36%) Front Office
3 21 (4.36%) Law
4 20 (4.15%) Legal
5 19 (3.94%) Back Office
6 14 (2.90%) Investment Banking
7 11 (2.28%) Financial Institution
8 10 (2.07%) Retail
9 7 (1.45%) Marketing
10 5 (1.04%) French Language
11 4 (0.83%) German Language
11 4 (0.83%) Mandarin Language
11 4 (0.83%) Telecoms
12 3 (0.62%) Advertising
13 2 (0.41%) Local Government
13 2 (0.41%) Manufacturing
13 2 (0.41%) Music Industry
13 2 (0.41%) Publishing
13 2 (0.41%) Social Housing
Libraries, Frameworks & Software Standards
1 50 (10.37%) .NET
2 28 (5.81%) XML
3 27 (5.60%) FIX Protocol
4 14 (2.90%) CSS
4 14 (2.90%) HTML
4 14 (2.90%) Web Services
5 13 (2.70%) ASP.NET
6 12 (2.49%) Elastic Stack
6 12 (2.49%) Regular Expression
7 11 (2.28%) jQuery
7 11 (2.28%) JSON
8 10 (2.07%) Ajax
8 10 (2.07%) SailPoint
9 8 (1.66%) ASP.NET MVC
10 6 (1.24%) Middleware
11 3 (0.62%) Oracle Fusion
12 2 (0.41%) D3.js
12 2 (0.41%) SOAP
13 1 (0.21%) Oracle GoldenGate
13 1 (0.21%) REST
Miscellaneous
1 59 (12.24%) Analytical Skills
2 36 (7.47%) Management Information System
3 34 (7.05%) SWIFT
4 29 (6.02%) Fixed Income
5 26 (5.39%) Equities
6 22 (4.56%) Foreign Exchange (FX)
7 17 (3.53%) iSeries
8 16 (3.32%) AS400
8 16 (3.32%) Reinsurance
9 15 (3.11%) Derivative
9 15 (3.11%) Video Conferencing
10 14 (2.90%) Self-Motivation
11 8 (1.66%) iPhone
11 8 (1.66%) Smartphone
11 8 (1.66%) User Experience
12 7 (1.45%) Eurex
13 4 (0.83%) Data Structures
13 4 (0.83%) iPad
13 4 (0.83%) Wiki
14 3 (0.62%) Hedge funds
Operating Systems
1 222 (46.06%) Windows
2 101 (20.95%) Linux
3 80 (16.60%) Windows 10
4 79 (16.39%) Windows Server
5 57 (11.83%) Unix
6 37 (7.68%) Windows 7
7 25 (5.19%) Windows Server 2008
8 19 (3.94%) Windows Server 2012
9 18 (3.73%) Windows Server 2016
10 17 (3.53%) Apple iOS
11 16 (3.32%) Android
12 9 (1.87%) CentOS
13 8 (1.66%) Windows 8
14 7 (1.45%) Debian
14 7 (1.45%) Solaris
14 7 (1.45%) SUSE
15 6 (1.24%) Mac OS X
15 6 (1.24%) Ubuntu
16 5 (1.04%) Mac OS
16 5 (1.04%) Red Hat Enterprise Linux
Processes & Methodologies
1 81 (16.80%) ITIL
2 45 (9.34%) Problem-Solving
3 43 (8.92%) Service Management
4 41 (8.51%) Incident Management
5 39 (8.09%) Migration
6 35 (7.26%) Computer Science
7 33 (6.85%) Agile Software Development
8 27 (5.60%) CRM
8 27 (5.60%) Investment Management
9 25 (5.19%) DevOps
10 24 (4.98%) Disaster Recovery
11 23 (4.77%) Project Management
12 22 (4.56%) Information Security
13 21 (4.36%) Asset Management
14 20 (4.15%) User Acceptance Testing
15 18 (3.73%) Business Analysis
15 18 (3.73%) Fintech
16 17 (3.53%) Time Management
17 16 (3.32%) Data Security
17 16 (3.32%) Tech Ops
Programming Languages
1 186 (38.59%) SQL
2 49 (10.17%) PowerShell
3 39 (8.09%) Python
4 28 (5.81%) Bash Shell
5 27 (5.60%) Java
6 24 (4.98%) Perl
7 21 (4.36%) C#
8 20 (4.15%) R
9 18 (3.73%) JavaScript
9 18 (3.73%) T-SQL
10 16 (3.32%) RPG
11 15 (3.11%) Shell Script
12 14 (2.90%) PL/SQL
13 13 (2.70%) VBA
14 10 (2.07%) PHP
15 9 (1.87%) Korn
15 9 (1.87%) VBScript
16 4 (0.83%) VB
17 1 (0.21%) C++
17 1 (0.21%) VB.NET
Qualifications
1 74 (15.35%) Degree
2 27 (5.60%) Microsoft Certification
3 22 (4.56%) Computer Science Degree
4 10 (2.07%) CISA
4 10 (2.07%) CISM
4 10 (2.07%) CISSP
5 8 (1.66%) ITIL Certification
6 7 (1.45%) MCP
7 6 (1.24%) MCSA
8 5 (1.04%) ITIL Foundation Certificate
9 4 (0.83%) MCSE
10 3 (0.62%) Cisco Certification
11 2 (0.41%) ACCA
11 2 (0.41%) CIMA
11 2 (0.41%) MCITP
12 1 (0.21%) CCNA
12 1 (0.21%) DBS Check
12 1 (0.21%) Master's Degree
12 1 (0.21%) MOS
12 1 (0.21%) PRINCE2 Certification
Quality Assurance & Compliance
1 25 (5.19%) SLA
2 10 (2.07%) QA
System Software
1 128 (26.56%) Active Directory
2 11 (2.28%) VMware Infrastructure
3 4 (0.83%) Docker
3 4 (0.83%) Hyper-V
4 3 (0.62%) VMware ESXi
5 2 (0.41%) VMware Workstation
5 2 (0.41%) XenApp
6 1 (0.21%) Citrix Presentation Server
6 1 (0.21%) MetaFrame
6 1 (0.21%) vSphere
Systems Management
1 40 (8.30%) SCCM
2 12 (2.49%) Control-M
2 12 (2.49%) Nagios
3 10 (2.07%) Microsoft Intune
3 10 (2.07%) Nessus
3 10 (2.07%) WSUS
4 3 (0.62%) Kubernetes
5 2 (0.41%) Cisco CUCM
5 2 (0.41%) Jamf Pro
5 2 (0.41%) XenMobile
6 1 (0.21%) AirWatch
6 1 (0.21%) Ansible
6 1 (0.21%) Cisco UCCX
6 1 (0.21%) Data Guard
6 1 (0.21%) ITRS Geneos
6 1 (0.21%) McAfee ePO
6 1 (0.21%) Norton AntiVirus
6 1 (0.21%) Oracle Enterprise Manager
6 1 (0.21%) Puppet
6 1 (0.21%) Single Sign-On
Vendors
1 130 (26.97%) Microsoft
2 51 (10.58%) Oracle
3 33 (6.85%) ServiceNow
4 27 (5.60%) Cisco
5 26 (5.39%) Bloomberg
6 22 (4.56%) Reuters
7 21 (4.36%) Citrix
7 21 (4.36%) VMware
8 15 (3.11%) Apple
8 15 (3.11%) Sybase
9 14 (2.90%) IBM
9 14 (2.90%) Red Hat
10 11 (2.28%) SAP
10 11 (2.28%) Sun
11 10 (2.07%) ArcSight
11 10 (2.07%) Aveksa
11 10 (2.07%) CyberArk
11 10 (2.07%) Qualys
11 10 (2.07%) Splunk
12 9 (1.87%) iManage