Period
to 24 September 2021

The median annual salary for a Support Analyst was £42,500 in advertised job vacancies in London during the 6 months to 24 September 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
24 Sep 2021
Same period 2020 Same period 2019
Rank 301 254 127
Rank change year-on-year -47 -127 +15
Permanent jobs requiring a Support Analyst 557 252 1,475
As % of all permanent jobs advertised in London 1.13% 1.25% 2.64%
As % of the Job Titles category 1.27% 1.33% 2.77%
Number of salaries quoted 505 215 1,273
10th Percentile £26,250 £25,000 £23,525
25th Percentile £31,250 £32,250 £27,000
Median annual salary (50th Percentile) £42,500 £43,000 £35,000
Median % change year-on-year -1.16% +22.86% -6.67%
75th Percentile £60,000 £63,750 £47,500
90th Percentile £72,500 £78,500 £62,500
England median annual salary £32,500 £33,750 £30,000
% change year-on-year -3.70% +12.50% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 44,011 18,885 53,230
% of permanent IT jobs with a recognized job title 89.44% 93.44% 95.25%
Number of salaries quoted 30,328 15,861 43,850
10th Percentile £40,500 £42,000 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £70,000 £62,500
Median % change year-on-year - +12.00% +4.17%
75th Percentile £87,500 £85,000 £81,250
90th Percentile £105,000 £107,500 £97,500
England median annual salary £55,500 £55,000 £51,500
% change year-on-year +0.91% +6.80% +3.00%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 24 September 2021.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 24 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -5 137 £45,000 +17.78% 43
East London -6 22 £45,000 -9.95% 7
South London -8 19 £31,500 +26.00% 8
West London -58 16 £32,500 -18.75% 10
North London -9 2 £32,500 +8.33%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 September 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 278 (49.91%) Windows
2 216 (38.78%) Finance
3 205 (36.80%) SQL
4 193 (34.65%) Social Skills
5 183 (32.85%) Active Directory
6 158 (28.37%) Microsoft
7 151 (27.11%) Microsoft 365
8 144 (25.85%) ITIL
9 107 (19.21%) Windows 10
10 106 (19.03%) Linux
11 94 (16.88%) Microsoft Office
12 88 (15.80%) Azure
13 85 (15.26%) Problem-Solving
14 78 (14.00%) Python
15 77 (13.82%) Windows Server
16 69 (12.39%) PowerShell
17 66 (11.85%) SQL Server
18 65 (11.67%) Oracle
19 61 (10.95%) Banking
20 57 (10.23%) Citrix
20 57 (10.23%) Analytical Skills
21 55 (9.87%) VPN
22 52 (9.34%) Degree
23 51 (9.16%) Unix
24 48 (8.62%) JIRA
25 47 (8.44%) VMware
26 46 (8.26%) Firewall
27 45 (8.08%) Front Office
27 45 (8.08%) TCP/IP
27 45 (8.08%) Cisco

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (6.46%) SharePoint
2 27 (4.85%) MS Exchange
3 12 (2.15%) IIS
4 9 (1.62%) Apache
5 8 (1.44%) Oracle HTTP Server
5 8 (1.44%) Tomcat
5 8 (1.44%) WebLogic
6 7 (1.26%) Confluence
6 7 (1.26%) Skype for Business
7 2 (0.36%) CMS
7 2 (0.36%) SharePoint 2013
8 1 (0.18%) BizTalk Server
8 1 (0.18%) Exchange Server 2013
8 1 (0.18%) Oracle Workflow
Applications
1 94 (16.88%) Microsoft Office
2 42 (7.54%) Microsoft Excel
3 14 (2.51%) Microsoft PowerPoint
4 3 (0.54%) MadCap Flare
5 2 (0.36%) AutoCAD
5 2 (0.36%) Revit
6 1 (0.18%) Acrobat
6 1 (0.18%) MS Visio
Business Applications
1 9 (1.62%) Dynamics CRM
2 6 (1.08%) Remedy ITSM
3 5 (0.90%) Oracle Procure-to-Pay
3 5 (0.90%) Relativity
4 3 (0.54%) Advent Moxy
4 3 (0.54%) Advent Portfolio Exchange
4 3 (0.54%) Bloomberg TOMS
4 3 (0.54%) Magento
4 3 (0.54%) Sage 300 ERP
4 3 (0.54%) Sage CRM
5 2 (0.36%) Murex MxG2000
5 2 (0.36%) NetSuite
5 2 (0.36%) Oracle Payables
5 2 (0.36%) Oracle Receivables
5 2 (0.36%) Refinitiv Enterprise Platform
5 2 (0.36%) SAP BPC
5 2 (0.36%) SAP CO
5 2 (0.36%) SAP FI
5 2 (0.36%) SAP FI/CO
5 2 (0.36%) SAP S/4HANA
Cloud Services
1 151 (27.11%) Microsoft 365
2 88 (15.80%) Azure
3 36 (6.46%) AWS
4 20 (3.59%) Power Platform
5 15 (2.69%) Azure Active Directory
6 14 (2.51%) SaaS
7 10 (1.80%) Dynamics 365
8 7 (1.26%) Mimecast
8 7 (1.26%) OneDrive
9 5 (0.90%) Cloud Computing
9 5 (0.90%) Slack
10 4 (0.72%) Google Workspace
11 3 (0.54%) PowerApps
12 2 (0.36%) Adobe Creative Cloud
12 2 (0.36%) Amazon CloudWatch
12 2 (0.36%) Amazon EC2
12 2 (0.36%) Amazon S3
12 2 (0.36%) AWS Lambda
12 2 (0.36%) Power Automate
12 2 (0.36%) Serverless
Communications & Networking
1 55 (9.87%) VPN
2 46 (8.26%) Firewall
3 45 (8.08%) TCP/IP
4 42 (7.54%) DHCP
5 41 (7.36%) DNS
6 26 (4.67%) LAN
7 20 (3.59%) WAN
8 19 (3.41%) FIX Connectivity
9 13 (2.33%) HTTP
10 11 (1.97%) Remote Desktop
10 11 (1.97%) VoIP
11 9 (1.62%) Wi-Fi
12 7 (1.26%) Internet
12 7 (1.26%) Skype
12 7 (1.26%) VLAN
12 7 (1.26%) Wireless
13 6 (1.08%) WebEx
14 5 (0.90%) Extranet
14 5 (0.90%) IP Telephony
14 5 (0.90%) Multicast
Database & Business Intelligence
1 66 (11.85%) SQL Server
2 41 (7.36%) SQL Server Reporting Services
3 31 (5.57%) SQL Server Integration Services
4 20 (3.59%) Data Warehouse
5 19 (3.41%) Power BI
6 10 (1.80%) MySQL
6 10 (1.80%) Oracle Database
7 9 (1.62%) BusinessObjects
7 9 (1.62%) PostgreSQL
8 8 (1.44%) Tableau
9 7 (1.26%) Oracle Database 10g
9 7 (1.26%) Relational Database
9 7 (1.26%) SQL Server 2005
10 5 (0.90%) NoSQL
10 5 (0.90%) SQL Server Analysis Services
11 4 (0.72%) Microsoft Analysis Services
12 3 (0.54%) Crystal Reports
12 3 (0.54%) MS Access
13 2 (0.36%) RDBMS
13 2 (0.36%) SAP BW
Development Applications
1 48 (8.62%) JIRA
2 12 (2.15%) Postman
3 8 (1.44%) Git (software)
4 4 (0.72%) Bitbucket
5 2 (0.36%) Atlassian Bamboo
6 1 (0.18%) Browser DevTools
6 1 (0.18%) Firebug
6 1 (0.18%) Jenkins
6 1 (0.18%) Moq
6 1 (0.18%) NUnit
6 1 (0.18%) Octopus Deploy
General
1 216 (38.78%) Finance
2 193 (34.65%) Social Skills
3 61 (10.95%) Banking
4 57 (10.23%) Analytical Skills
5 45 (8.08%) Front Office
6 42 (7.54%) Law
7 36 (6.46%) Back Office
7 36 (6.46%) Legal
8 14 (2.51%) Financial Institution
9 12 (2.15%) Advertising
9 12 (2.15%) Investment Banking
10 10 (1.80%) Marketing
10 10 (1.80%) Organisational Skills
11 8 (1.44%) Documentation Skills
11 8 (1.44%) Retail
12 6 (1.08%) Inclusion and Diversity
12 6 (1.08%) Presentation Skills
12 6 (1.08%) Publishing
13 5 (0.90%) Digital Economy
13 5 (0.90%) Telecoms
Libraries, Frameworks & Software Standards
1 42 (7.54%) FIX Protocol
2 34 (6.10%) .NET
3 27 (4.85%) XML
4 15 (2.69%) HTML
4 15 (2.69%) JSON
5 12 (2.15%) Swagger
6 8 (1.44%) AngularJS
6 8 (1.44%) LAMP
6 8 (1.44%) OC4J
7 7 (1.26%) Middleware
8 6 (1.08%) Ajax
9 5 (0.90%) Elastic Stack
10 4 (0.72%) CSS
10 4 (0.72%) LDAP
10 4 (0.72%) WebSockets
11 3 (0.54%) Velocity
12 2 (0.36%) OAuth
12 2 (0.36%) OpenID
12 2 (0.36%) REST
12 2 (0.36%) Web Services
Miscellaneous
1 29 (5.21%) Equities
2 27 (4.85%) Derivative
2 27 (4.85%) Management Information System
3 26 (4.67%) iPhone
3 26 (4.67%) Video Conferencing
4 23 (4.13%) SWIFT
5 19 (3.41%) Foreign Exchange (FX)
6 14 (2.51%) Eurex
7 13 (2.33%) Hedge funds
8 12 (2.15%) Self-Motivation
9 11 (1.97%) Equity Derivative
9 11 (1.97%) iPad
10 10 (1.80%) Fixed Income
10 10 (1.80%) User Experience
11 9 (1.62%) PMI
12 8 (1.44%) Blackberry
13 7 (1.26%) Enterprise Software
13 7 (1.26%) Linux Command Line
14 5 (0.90%) Data Centre
14 5 (0.90%) Data Structures
Operating Systems
1 278 (49.91%) Windows
2 107 (19.21%) Windows 10
3 106 (19.03%) Linux
4 77 (13.82%) Windows Server
5 51 (9.16%) Unix
6 40 (7.18%) Windows 7
7 28 (5.03%) Windows Server 2016
8 25 (4.49%) Android
9 23 (4.13%) Windows Server 2012
10 19 (3.41%) Mac OS
11 18 (3.23%) CentOS
11 18 (3.23%) Windows Server 2008
12 16 (2.87%) Apple iOS
13 14 (2.51%) Ubuntu
14 12 (2.15%) SUSE
15 11 (1.97%) Red Hat Enterprise Linux
16 10 (1.80%) Solaris
17 8 (1.44%) SUSE Linux Enterprise Server
18 7 (1.26%) Mac OS X
18 7 (1.26%) Windows 8
Processes & Methodologies
1 144 (25.85%) ITIL
2 85 (15.26%) Problem-Solving
3 43 (7.72%) Fintech
4 35 (6.28%) Service Management
5 34 (6.10%) Change Management
5 34 (6.10%) Investment Management
6 30 (5.39%) CRM
6 30 (5.39%) DevOps
7 24 (4.31%) Service Delivery
8 23 (4.13%) Client Onboarding
8 23 (4.13%) ITSM
9 22 (3.95%) Disaster Recovery
10 21 (3.77%) ERP
11 19 (3.41%) Asset Management
11 19 (3.41%) Data Analysis
11 19 (3.41%) Problem Management
11 19 (3.41%) Server Management
12 18 (3.23%) Business Intelligence
12 18 (3.23%) Incident Management
12 18 (3.23%) Stakeholder Management
Programming Languages
1 205 (36.80%) SQL
2 78 (14.00%) Python
3 69 (12.39%) PowerShell
4 44 (7.90%) Java
5 42 (7.54%) Bash Shell
6 29 (5.21%) Perl
7 24 (4.31%) JavaScript
8 23 (4.13%) T-SQL
9 19 (3.41%) C#
10 17 (3.05%) VBA
11 15 (2.69%) C
12 11 (1.97%) Korn
13 10 (1.80%) Ruby
13 10 (1.80%) Shell Script
14 8 (1.44%) Groovy
15 7 (1.26%) PL/SQL
16 5 (0.90%) VB
17 4 (0.72%) Kotlin
17 4 (0.72%) VB.NET
18 2 (0.36%) XQuery
Qualifications
1 52 (9.34%) Degree
2 27 (4.85%) Microsoft Certification
3 14 (2.51%) MCSE
4 12 (2.15%) MCSA
5 10 (1.80%) MCP
6 9 (1.62%) Computer Science Degree
6 9 (1.62%) ITIL Certification
6 9 (1.62%) PMI Certification
7 8 (1.44%) CCNA
7 8 (1.44%) Cisco Certification
7 8 (1.44%) MCDST
8 6 (1.08%) CHECK Team Member
8 6 (1.08%) MCITP
9 5 (0.90%) ITIL Foundation Certificate
10 4 (0.72%) A+ Certification
11 3 (0.54%) ISEB
11 3 (0.54%) Network+ Certification
11 3 (0.54%) SC Cleared
11 3 (0.54%) Security Cleared
12 2 (0.36%) JNCIA
Quality Assurance & Compliance
1 37 (6.64%) SLA
2 16 (2.87%) QA
3 12 (2.15%) GDPR
4 5 (0.90%) ISO/IEC 27001
5 3 (0.54%) PMO
6 2 (0.36%) PCI DSS
7 1 (0.18%) GRC
7 1 (0.18%) MiFID
7 1 (0.18%) Sarbanes-Oxley
System Software
1 183 (32.85%) Active Directory
2 26 (4.67%) VMware Infrastructure
3 14 (2.51%) vSphere
4 8 (1.44%) Hyper-V
4 8 (1.44%) VMware ESXi
4 8 (1.44%) XenApp
5 6 (1.08%) XenDesktop
6 4 (0.72%) Virtual Machines
7 3 (0.54%) Terminal Services
8 2 (0.36%) DFS Replication
8 2 (0.36%) Docker
8 2 (0.36%) Virtual Desktop
9 1 (0.18%) MetaFrame
Systems Management
1 38 (6.82%) SCCM
2 18 (3.23%) Kubernetes
2 18 (3.23%) Microsoft Intune
3 16 (2.87%) Control-M
4 14 (2.51%) Nagios
5 12 (2.15%) Terraform
6 7 (1.26%) Jamf Pro
7 6 (1.08%) Prometheus
7 6 (1.08%) WSUS
8 5 (0.90%) Ansible
8 5 (0.90%) Puppet
9 3 (0.54%) Active Directory Federation Services
9 3 (0.54%) Grafana
9 3 (0.54%) Icinga
9 3 (0.54%) ITRS Geneos
10 2 (0.36%) McAfee ePO
10 2 (0.36%) Symantec Enterprise Vault
10 2 (0.36%) vCenter Server
10 2 (0.36%) vRealize Orchestrator
10 2 (0.36%) ZABBIX
Vendors
1 158 (28.37%) Microsoft
2 65 (11.67%) Oracle
3 57 (10.23%) Citrix
4 47 (8.44%) VMware
5 45 (8.08%) Cisco
6 36 (6.46%) Bloomberg
7 32 (5.75%) Red Hat
8 26 (4.67%) Reuters
9 24 (4.31%) ServiceNow
10 23 (4.13%) iManage
11 19 (3.41%) Trayport
12 18 (3.23%) Fidessa
13 17 (3.05%) HP
14 14 (2.51%) AppDynamics
14 14 (2.51%) ION Trading
15 13 (2.33%) CQG
15 13 (2.33%) Patsystems
15 13 (2.33%) Sybase
16 12 (2.15%) Intapp
17 11 (1.97%) Murex