Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £41,222 per year, according to job vacancies posted during the 6 months leading to 19 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jan 2026
Same period 2025 Same period 2024
Rank 158 164 143
Rank change year-on-year +6 -21 +121
Permanent jobs requiring a Support Analyst 249 315 422
As % of all permanent jobs in London 1.75% 2.04% 2.22%
As % of the Job Titles category 1.92% 2.21% 2.33%
Number of salaries quoted 187 221 375
10th Percentile £31,000 £31,250 £31,250
25th Percentile £35,000 £37,500 £33,375
Median annual salary (50th Percentile) £41,222 £47,989 £42,500
Median % change year-on-year -14.10% +12.92% +1.19%
75th Percentile £58,750 £67,500 £56,250
90th Percentile £73,750 £80,000 £69,000
England median annual salary £33,000 £40,000 £36,500
% change year-on-year -17.50% +9.59% +7.35%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,982 14,278 18,081
% of permanent jobs with a recognized job title 91.24% 92.41% 95.04%
Number of salaries quoted 8,563 8,218 14,541
10th Percentile £36,250 £42,500 £40,000
25th Percentile £50,000 £56,250 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £73,000
Median % change year-on-year -3.33% +2.74% +0.49%
75th Percentile £95,000 £96,250 £95,000
90th Percentile £113,750 £120,000 £115,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -7.39%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 19 January 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +19 87 £45,000 -6.25% 3
East London -1 10 £32,500 - 2
South London - 9 £37,500 - 1
West London +7 6 £34,750 +3.93% 1
North London - 1 £32,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 19 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 113 (45.38%) Microsoft
2 102 (40.96%) Windows
3 94 (37.75%) ITIL
4 78 (31.33%) SQL
5 76 (30.52%) Active Directory
5 76 (30.52%) Microsoft 365
6 70 (28.11%) Problem-Solving
7 68 (27.31%) Azure
8 54 (21.69%) Degree
9 46 (18.47%) Entra ID
10 45 (18.07%) Customer Service
11 42 (16.87%) Microsoft Excel
12 41 (16.47%) Microsoft Intune
12 41 (16.47%) Microsoft Office
13 38 (15.26%) Change Management
14 32 (12.85%) Windows 10
15 30 (12.05%) SQL Server
15 30 (12.05%) VPN
16 29 (11.65%) Power Platform
17 28 (11.24%) Firewall
18 27 (10.84%) SharePoint
19 26 (10.44%) Microsoft PowerPoint
20 25 (10.04%) ITSM
20 25 (10.04%) Windows Server
21 23 (9.24%) Service Management
22 22 (8.84%) Business Intelligence
22 22 (8.84%) Power BI
23 21 (8.43%) Microsoft Exchange
23 21 (8.43%) Problem Management
24 20 (8.03%) Data Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (10.84%) SharePoint
2 21 (8.43%) Microsoft Exchange
3 13 (5.22%) Skype for Business
4 10 (4.02%) Confluence
5 2 (0.80%) IIS
6 1 (0.40%) Appian
6 1 (0.40%) Moodle
6 1 (0.40%) Umbraco
Applications
1 42 (16.87%) Microsoft Excel
2 41 (16.47%) Microsoft Office
3 26 (10.44%) Microsoft PowerPoint
4 4 (1.61%) Spreadsheet
5 3 (1.20%) MS Visio
6 1 (0.40%) Acrobat
6 1 (0.40%) Photoshop
Business Applications
1 13 (5.22%) Endur
2 5 (2.01%) Fidessa
3 4 (1.61%) Elite 3E
4 3 (1.20%) Dynamics AX
4 3 (1.20%) Visualfiles
5 1 (0.40%) Carpe Diem
5 1 (0.40%) EuroRunner
5 1 (0.40%) NetSuite
Cloud Services
1 76 (30.52%) Microsoft 365
2 68 (27.31%) Azure
3 46 (18.47%) Entra ID
4 29 (11.65%) Power Platform
5 13 (5.22%) AWS
5 13 (5.22%) Power Automate
5 13 (5.22%) PowerApps
6 10 (4.02%) OneDrive
7 8 (3.21%) SaaS
8 7 (2.81%) Dynamics 365
9 5 (2.01%) Azure Monitor
9 5 (2.01%) dbt
10 3 (1.20%) Google Workspace
11 1 (0.40%) Adobe Creative Cloud
11 1 (0.40%) Azure Sentinel
11 1 (0.40%) Datadog
11 1 (0.40%) GCP
11 1 (0.40%) IaaS
11 1 (0.40%) Oracle Service Cloud
11 1 (0.40%) Zapier
Communications & Networking
1 30 (12.05%) VPN
2 28 (11.24%) Firewall
3 19 (7.63%) LAN
3 19 (7.63%) WAN
4 17 (6.83%) DHCP
4 17 (6.83%) DNS
5 15 (6.02%) Wi-Fi
6 14 (5.62%) Unified Communications
6 14 (5.62%) WebEx
6 14 (5.62%) Wireless
7 13 (5.22%) Skype
8 12 (4.82%) TCP/IP
9 10 (4.02%) WinSCP
10 8 (3.21%) SD-WAN
11 7 (2.81%) VLAN
12 6 (2.41%) MPLS
13 4 (1.61%) Remote Desktop
13 4 (1.61%) Wireshark
14 2 (0.80%) FIX Connectivity
15 1 (0.40%) Cisco ASA
Database & Business Intelligence
1 30 (12.05%) SQL Server
2 22 (8.84%) Power BI
3 13 (5.22%) Relational Database
4 9 (3.61%) SQL Server Integration Services
5 7 (2.81%) Metabase
6 5 (2.01%) Data Warehouse
6 5 (2.01%) MySQL
6 5 (2.01%) SQL Server Reporting Services
Development Applications
1 18 (7.23%) JIRA
2 9 (3.61%) Git
3 7 (2.81%) Visual Studio
General
1 122 (49.00%) Social Skills
2 62 (24.90%) Finance
3 47 (18.88%) Law
4 35 (14.06%) Analytical Skills
4 35 (14.06%) Legal
5 23 (9.24%) Telecoms
6 10 (4.02%) Front Office
7 9 (3.61%) Banking
8 8 (3.21%) Organisational Skills
9 7 (2.81%) Documentation Skills
10 6 (2.41%) Back Office
11 4 (1.61%) Retail
12 3 (1.20%) Investment Banking
13 2 (0.80%) Spanish Language
14 1 (0.40%) Advertising
14 1 (0.40%) Billing
14 1 (0.40%) Marketing
14 1 (0.40%) Portuguese Language
14 1 (0.40%) Presentation Skills
14 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 9 (3.61%) .NET
2 8 (3.21%) FIX Protocol
3 5 (2.01%) HTML
4 4 (1.61%) CSS
5 2 (0.80%) jQuery
6 1 (0.40%) EDI
6 1 (0.40%) MFC
6 1 (0.40%) XML
Miscellaneous
1 33 (13.25%) Video Conferencing
2 24 (9.64%) Onboarding
3 19 (7.63%) Management Information System
4 18 (7.23%) Enterprise Software
5 14 (5.62%) Driving Licence
6 6 (2.41%) Data Centre
7 5 (2.01%) Analytical Mindset
7 5 (2.01%) iPhone
7 5 (2.01%) Reference Data
8 4 (1.61%) Cyber Threat
8 4 (1.61%) e-Learning
8 4 (1.61%) EPoS
8 4 (1.61%) iPad
8 4 (1.61%) Mobile App
8 4 (1.61%) Self-Motivation
9 3 (1.20%) AS400
9 3 (1.20%) Data Protection Act
9 3 (1.20%) Derivative
9 3 (1.20%) Equities
10 2 (0.80%) iSeries
Operating Systems
1 102 (40.96%) Windows
2 32 (12.85%) Windows 10
3 25 (10.04%) Windows Server
4 20 (8.03%) Mac OS
5 18 (7.23%) Linux
6 12 (4.82%) Unix
7 9 (3.61%) Apple iOS
8 4 (1.61%) Solaris
9 2 (0.80%) Ubuntu
9 2 (0.80%) Windows Server 2016
10 1 (0.40%) Windows Server 2008
10 1 (0.40%) Windows Server 2012
10 1 (0.40%) Windows Server 2019
Processes & Methodologies
1 94 (37.75%) ITIL
2 70 (28.11%) Problem-Solving
3 45 (18.07%) Customer Service
4 38 (15.26%) Change Management
5 25 (10.04%) ITSM
6 23 (9.24%) Service Management
7 22 (8.84%) Business Intelligence
8 21 (8.43%) Problem Management
9 20 (8.03%) Data Management
10 19 (7.63%) Continuous Improvement
10 19 (7.63%) Document Management
11 18 (7.23%) Runbook
12 15 (6.02%) Cybersecurity
13 14 (5.62%) Data Protection
13 14 (5.62%) Preventative Maintenance
14 13 (5.22%) Computer Science
14 13 (5.22%) Incident Management
14 13 (5.22%) ISMS
14 13 (5.22%) Release Management
14 13 (5.22%) Service Delivery
Programming Languages
1 78 (31.33%) SQL
2 20 (8.03%) Python
3 18 (7.23%) PowerShell
4 9 (3.61%) VB.NET
5 7 (2.81%) Java
6 3 (1.20%) Bash
6 3 (1.20%) C#
6 3 (1.20%) JavaScript
6 3 (1.20%) T-SQL
7 2 (0.80%) Shell Script
8 1 (0.40%) Bicep
8 1 (0.40%) VBA
Qualifications
1 54 (21.69%) Degree
2 15 (6.02%) Microsoft Certification
3 14 (5.62%) MCP
4 12 (4.82%) A+ Certification
5 11 (4.42%) Computer Science Degree
6 8 (3.21%) ITIL Certification
7 6 (2.41%) CCNA
7 6 (2.41%) Cisco Certification
7 6 (2.41%) Network+ Certification
8 5 (2.01%) MCTS
9 4 (1.61%) Master's Degree
10 1 (0.40%) AWS Certification
10 1 (0.40%) Azure Certification
10 1 (0.40%) BPSS Clearance
10 1 (0.40%) MCDST
10 1 (0.40%) MCITP
10 1 (0.40%) MCSA
10 1 (0.40%) MCSE
10 1 (0.40%) SC Cleared
10 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 16 (6.43%) SLA
2 13 (5.22%) ISO/IEC 27001
3 7 (2.81%) Accessibility
4 5 (2.01%) QA
5 4 (1.61%) Cyber Essentials
6 2 (0.80%) GDPR
System Software
1 76 (30.52%) Active Directory
2 12 (4.82%) VMware Infrastructure
3 7 (2.81%) Hyper-V
4 5 (2.01%) Virtual Machines
5 1 (0.40%) BitLocker
5 1 (0.40%) Firmware
Systems Management
1 41 (16.47%) Microsoft Intune
2 8 (3.21%) SCCM
3 4 (1.61%) Jamf Pro
4 2 (0.80%) Grafana
5 1 (0.40%) SCOM
5 1 (0.40%) Terraform
Vendors
1 113 (45.38%) Microsoft
2 16 (6.43%) Cisco
3 13 (5.22%) Polycom
4 12 (4.82%) ServiceNow
4 12 (4.82%) VMware
5 10 (4.02%) CheckPoint
5 10 (4.02%) Guidewire
5 10 (4.02%) Palo Alto
6 8 (3.21%) Intapp
6 8 (3.21%) Meraki
7 7 (2.81%) Apple
8 6 (2.41%) Arista
8 6 (2.41%) Fortinet
8 6 (2.41%) Genesys
8 6 (2.41%) Juniper
9 5 (2.01%) Bloomberg
9 5 (2.01%) Citrix
9 5 (2.01%) HP
9 5 (2.01%) Salesforce
9 5 (2.01%) SolarWinds