Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 17 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Dec 2025
Same period 2024 Same period 2023
Rank 154 184 142
Rank change year-on-year +30 -42 +99
Permanent jobs requiring a Support Analyst 271 312 406
As % of all permanent jobs in London 2.02% 1.93% 2.29%
As % of the Job Titles category 2.22% 2.05% 2.41%
Number of salaries quoted 210 231 366
10th Percentile £31,000 £31,250 £29,125
25th Percentile £36,250 £37,500 £32,700
Median annual salary (50th Percentile) £45,000 £47,500 £41,250
Median % change year-on-year -5.26% +15.15% -2.94%
75th Percentile £57,500 £65,000 £60,000
90th Percentile £73,750 £80,000 £73,125
England median annual salary £34,500 £40,000 £36,500
% change year-on-year -13.75% +9.59% +4.29%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 12,191 15,192 16,847
% of permanent jobs with a recognized job title 90.70% 93.80% 94.97%
Number of salaries quoted 8,087 9,057 13,614
10th Percentile £35,750 £42,000 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,625 £95,000
90th Percentile £115,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 17 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 17 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +22 83 £45,000 - 7
South London - 9 £37,500 - 2
West London +8 8 £34,750 +3.93% 3
East London -7 8 £33,750 +3.85% 2
North London - 2 £30,250 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 17 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 133 (49.08%) Microsoft
2 117 (43.17%) Windows
3 109 (40.22%) ITIL
4 87 (32.10%) Problem-Solving
4 87 (32.10%) SQL
5 82 (30.26%) Active Directory
5 82 (30.26%) Microsoft 365
6 74 (27.31%) Azure
7 62 (22.88%) Degree
8 53 (19.56%) Microsoft Office
9 49 (18.08%) Customer Service
10 46 (16.97%) Microsoft Excel
11 45 (16.61%) Entra ID
12 41 (15.13%) Microsoft Intune
13 39 (14.39%) Change Management
14 37 (13.65%) Windows 10
15 36 (13.28%) SQL Server
16 32 (11.81%) VPN
17 30 (11.07%) Firewall
18 29 (10.70%) Microsoft Exchange
19 28 (10.33%) Microsoft PowerPoint
19 28 (10.33%) Power Platform
19 28 (10.33%) SharePoint
20 27 (9.96%) Mac OS
20 27 (9.96%) Service Management
21 25 (9.23%) LAN
22 24 (8.86%) DNS
22 24 (8.86%) ITSM
22 24 (8.86%) Problem Management
22 24 (8.86%) Python

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (10.70%) Microsoft Exchange
2 28 (10.33%) SharePoint
3 13 (4.80%) Confluence
3 13 (4.80%) Skype for Business
4 2 (0.74%) IIS
5 1 (0.37%) Appian
5 1 (0.37%) Moodle
5 1 (0.37%) Office Communications Server
5 1 (0.37%) Umbraco
Applications
1 53 (19.56%) Microsoft Office
2 46 (16.97%) Microsoft Excel
3 28 (10.33%) Microsoft PowerPoint
4 4 (1.48%) Spreadsheet
5 3 (1.11%) MS Visio
6 1 (0.37%) Acrobat
6 1 (0.37%) Photoshop
Business Applications
1 12 (4.43%) Endur
2 5 (1.85%) Fidessa
3 4 (1.48%) Elite 3E
4 3 (1.11%) Visualfiles
5 2 (0.74%) Dynamics AX
6 1 (0.37%) Carpe Diem
6 1 (0.37%) EuroRunner
6 1 (0.37%) NetSuite
Cloud Services
1 82 (30.26%) Microsoft 365
2 74 (27.31%) Azure
3 45 (16.61%) Entra ID
4 28 (10.33%) Power Platform
5 14 (5.17%) PowerApps
6 13 (4.80%) AWS
6 13 (4.80%) Power Automate
7 10 (3.69%) OneDrive
8 9 (3.32%) SaaS
9 6 (2.21%) Dynamics 365
10 5 (1.85%) Azure Monitor
11 4 (1.48%) dbt
12 3 (1.11%) Google Workspace
13 1 (0.37%) Adobe Creative Cloud
13 1 (0.37%) Amazon CloudWatch
13 1 (0.37%) Amazon EC2
13 1 (0.37%) Datadog
13 1 (0.37%) GCP
13 1 (0.37%) IaaS
13 1 (0.37%) PaaS
Communications & Networking
1 32 (11.81%) VPN
2 30 (11.07%) Firewall
3 25 (9.23%) LAN
4 24 (8.86%) DNS
5 23 (8.49%) DHCP
5 23 (8.49%) WAN
6 18 (6.64%) TCP/IP
7 17 (6.27%) Wi-Fi
8 15 (5.54%) Unified Communications
8 15 (5.54%) WebEx
8 15 (5.54%) Wireless
9 14 (5.17%) Skype
10 11 (4.06%) VLAN
11 8 (2.95%) SD-WAN
12 6 (2.21%) MPLS
12 6 (2.21%) Remote Desktop
12 6 (2.21%) WinSCP
13 4 (1.48%) IP Telephony
13 4 (1.48%) Wireshark
14 2 (0.74%) FIX Connectivity
Database & Business Intelligence
1 36 (13.28%) SQL Server
2 20 (7.38%) Power BI
3 11 (4.06%) Relational Database
4 8 (2.95%) MySQL
5 5 (1.85%) Metabase
5 5 (1.85%) SQL Server Integration Services
5 5 (1.85%) SQL Server Reporting Services
6 4 (1.48%) Data Warehouse
7 1 (0.37%) Amazon RDS
Development Applications
1 21 (7.75%) JIRA
2 5 (1.85%) Git
2 5 (1.85%) Visual Studio
General
1 143 (52.77%) Social Skills
2 58 (21.40%) Finance
3 48 (17.71%) Law
4 40 (14.76%) Analytical Skills
5 36 (13.28%) Legal
6 25 (9.23%) Telecoms
7 13 (4.80%) Front Office
8 10 (3.69%) Banking
9 7 (2.58%) Back Office
9 7 (2.58%) Organisational Skills
10 6 (2.21%) Documentation Skills
11 5 (1.85%) Retail
12 4 (1.48%) Investment Banking
13 3 (1.11%) Advertising
14 2 (0.74%) Spanish Language
15 1 (0.37%) Automotive
15 1 (0.37%) Billing
15 1 (0.37%) Portuguese Language
15 1 (0.37%) Presentation Skills
15 1 (0.37%) Publishing
Libraries, Frameworks & Software Standards
1 10 (3.69%) FIX Protocol
2 6 (2.21%) .NET
3 5 (1.85%) HTML
4 4 (1.48%) CSS
5 2 (0.74%) EDI
5 2 (0.74%) jQuery
6 1 (0.37%) .NET Framework
6 1 (0.37%) MFC
6 1 (0.37%) XML
Miscellaneous
1 37 (13.65%) Video Conferencing
2 27 (9.96%) Onboarding
3 21 (7.75%) Management Information System
4 19 (7.01%) Enterprise Software
5 13 (4.80%) Driving Licence
6 11 (4.06%) iPhone
7 8 (2.95%) iPad
8 6 (2.21%) Data Centre
9 5 (1.85%) Mobile App
9 5 (1.85%) Reference Data
9 5 (1.85%) Self-Motivation
10 4 (1.48%) Analytical Mindset
10 4 (1.48%) Cyber Threat
10 4 (1.48%) Data Protection Act
10 4 (1.48%) e-Learning
10 4 (1.48%) EPoS
11 3 (1.11%) AS400
11 3 (1.11%) Derivative
11 3 (1.11%) Equities
12 2 (0.74%) FMCG
Operating Systems
1 117 (43.17%) Windows
2 37 (13.65%) Windows 10
3 27 (9.96%) Mac OS
4 21 (7.75%) Windows Server
5 20 (7.38%) Linux
6 14 (5.17%) Unix
7 10 (3.69%) Apple iOS
8 6 (2.21%) Android
9 4 (1.48%) Solaris
9 4 (1.48%) Windows 7
10 2 (0.74%) Ubuntu
10 2 (0.74%) Windows Server 2016
10 2 (0.74%) Windows Server 2019
11 1 (0.37%) Windows Server 2008
11 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 109 (40.22%) ITIL
2 87 (32.10%) Problem-Solving
3 49 (18.08%) Customer Service
4 39 (14.39%) Change Management
5 27 (9.96%) Service Management
6 24 (8.86%) ITSM
6 24 (8.86%) Problem Management
7 22 (8.12%) Continuous Improvement
8 20 (7.38%) Business Intelligence
8 20 (7.38%) Cybersecurity
8 20 (7.38%) Document Management
9 19 (7.01%) Data Management
9 19 (7.01%) Data Protection
10 17 (6.27%) Runbook
11 14 (5.17%) Agile
11 14 (5.17%) Preventative Maintenance
12 13 (4.80%) Batch Processing
12 13 (4.80%) Incident Management
12 13 (4.80%) ISMS
12 13 (4.80%) Service Delivery
Programming Languages
1 87 (32.10%) SQL
2 24 (8.86%) Python
3 17 (6.27%) PowerShell
4 7 (2.58%) Java
5 5 (1.85%) Bash
5 5 (1.85%) VB.NET
6 4 (1.48%) C#
7 3 (1.11%) JavaScript
7 3 (1.11%) T-SQL
8 2 (0.74%) Shell Script
9 1 (0.37%) Bicep
9 1 (0.37%) VBA
Qualifications
1 62 (22.88%) Degree
2 15 (5.54%) Microsoft Certification
3 14 (5.17%) MCP
4 13 (4.80%) A+ Certification
5 10 (3.69%) Computer Science Degree
5 10 (3.69%) ITIL Certification
6 6 (2.21%) CCNA
6 6 (2.21%) Cisco Certification
6 6 (2.21%) Network+ Certification
7 5 (1.85%) MCTS
8 4 (1.48%) Master's Degree
9 1 (0.37%) AWS Certification
9 1 (0.37%) Azure Certification
9 1 (0.37%) BPSS Clearance
9 1 (0.37%) MCDST
9 1 (0.37%) MCITP
9 1 (0.37%) MCSA
9 1 (0.37%) MCSE
9 1 (0.37%) SC Cleared
9 1 (0.37%) Security Cleared
Quality Assurance & Compliance
1 14 (5.17%) SLA
2 13 (4.80%) ISO/IEC 27001
3 9 (3.32%) Accessibility
4 8 (2.95%) Cyber Essentials
5 5 (1.85%) QA
6 2 (0.74%) GDPR
System Software
1 82 (30.26%) Active Directory
2 12 (4.43%) VMware Infrastructure
3 7 (2.58%) Hyper-V
4 5 (1.85%) Virtual Machines
5 4 (1.48%) BitLocker
5 4 (1.48%) Firmware
Systems Management
1 41 (15.13%) Microsoft Intune
2 12 (4.43%) SCCM
3 6 (2.21%) Jamf Pro
4 4 (1.48%) Grafana
5 1 (0.37%) SCOM
5 1 (0.37%) Terraform
Vendors
1 133 (49.08%) Microsoft
2 16 (5.90%) Cisco
3 14 (5.17%) ServiceNow
4 13 (4.80%) Guidewire
4 13 (4.80%) Polycom
5 12 (4.43%) Apple
5 12 (4.43%) VMware
6 10 (3.69%) CheckPoint
6 10 (3.69%) Palo Alto
7 9 (3.32%) Citrix
7 9 (3.32%) HP
7 9 (3.32%) Intapp
8 8 (2.95%) Meraki
9 6 (2.21%) Arista
9 6 (2.21%) Bloomberg
9 6 (2.21%) Fortinet
9 6 (2.21%) Genesys
9 6 (2.21%) Juniper
10 5 (1.85%) Atlassian
10 5 (1.85%) SolarWinds