Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 30 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jul 2026
Same period 2025 Same period 2024
Rank 218 164 207
Rank change year-on-year -54 +43 -31
Permanent jobs requiring a Support Analyst 227 267 328
As % of all permanent jobs in London 0.98% 2.18% 1.61%
As % of the Job Titles category 1.06% 2.38% 1.70%
Number of salaries quoted 192 218 277
10th Percentile £29,100 £31,500 £30,000
25th Percentile £35,000 £39,250 £35,750
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +5.88%
75th Percentile £52,059 £60,625 £70,000
90th Percentile £67,500 £75,000 £86,000
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 21,433 11,232 19,283
% of permanent jobs with a recognized job title 92.98% 91.66% 94.77%
Number of salaries quoted 14,696 7,335 13,598
10th Percentile £40,000 £40,000 £38,750
25th Percentile £55,000 £52,500 £50,034
Median annual salary (50th Percentile) £75,000 £72,500 £70,000
Median % change year-on-year +3.45% +3.57% -3.45%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £100,000 £120,000 £117,500
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 30 July 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 30 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -3 76 £42,500 -5.56% 7
South London +12 10 £65,000 +116.67%
West London -26 10 £26,000 -16.80%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 30 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 86 (37.89%) Windows
2 81 (35.68%) Microsoft
3 71 (31.28%) Microsoft 365
4 63 (27.75%) Problem-Solving
5 52 (22.91%) ITIL
6 50 (22.03%) SQL
7 49 (21.59%) Continuous Improvement
8 45 (19.82%) Active Directory
9 40 (17.62%) Microsoft Office
10 37 (16.30%) Azure
11 31 (13.66%) ITSM
12 29 (12.78%) Customer Service
13 28 (12.33%) Microsoft Exchange
14 27 (11.89%) SharePoint
15 24 (10.57%) Linux
16 22 (9.69%) Microsoft Intune
17 21 (9.25%) Unified Communications
18 20 (8.81%) Entra ID
18 20 (8.81%) Windows 10
19 19 (8.37%) Incident Management
19 19 (8.37%) Microsoft Excel
19 19 (8.37%) SQL Server
20 18 (7.93%) PowerShell
20 18 (7.93%) ServiceNow
21 17 (7.49%) Power Platform
22 16 (7.05%) OneDrive
23 15 (6.61%) Microsoft PowerPoint
23 15 (6.61%) Oracle
24 14 (6.17%) Apple
24 14 (6.17%) Data Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (12.33%) Microsoft Exchange
2 27 (11.89%) SharePoint
3 7 (3.08%) Skype for Business
4 1 (0.44%) Blackberry Enterprise Server
Applications
1 40 (17.62%) Microsoft Office
2 19 (8.37%) Microsoft Excel
3 15 (6.61%) Microsoft PowerPoint
Business Applications
1 14 (6.17%) Oracle Retail
2 4 (1.76%) Oracle Applications
2 4 (1.76%) Oracle Assets
2 4 (1.76%) Oracle EBS
2 4 (1.76%) Oracle EBS R12
2 4 (1.76%) Oracle Financials
2 4 (1.76%) Oracle Procure-to-Pay
2 4 (1.76%) Oracle Receivables
3 3 (1.32%) Endur
3 3 (1.32%) Fidessa
3 3 (1.32%) Unit4 Business World
4 2 (0.88%) NEC Housing
5 1 (0.44%) Alphatax
5 1 (0.44%) Dynamics CRM
Cloud Services
1 71 (31.28%) Microsoft 365
2 37 (16.30%) Azure
3 20 (8.81%) Entra ID
4 17 (7.49%) Power Platform
5 16 (7.05%) OneDrive
6 10 (4.41%) Power Automate
7 8 (3.52%) Microsoft Copilot
8 6 (2.64%) dbt
8 6 (2.64%) SaaS
9 5 (2.20%) ClickUp
10 4 (1.76%) Dynamics 365
10 4 (1.76%) PowerApps
11 3 (1.32%) AWS
11 3 (1.32%) Boomi
11 3 (1.32%) Google Workspace
11 3 (1.32%) iPaaS
11 3 (1.32%) Workato
12 2 (0.88%) Google Docs
12 2 (0.88%) Google Sheets
13 1 (0.44%) Snowflake
Communications & Networking
1 21 (9.25%) Unified Communications
2 11 (4.85%) WebEx
3 8 (3.52%) DNS
3 8 (3.52%) VPN
4 7 (3.08%) DHCP
4 7 (3.08%) Skype
4 7 (3.08%) TCP/IP
5 6 (2.64%) Wi-Fi
6 5 (2.20%) Firewall
7 3 (1.32%) LAN
7 3 (1.32%) VLAN
7 3 (1.32%) WAN
8 2 (0.88%) Cisco IOS
8 2 (0.88%) WinSCP
9 1 (0.44%) Broadband
9 1 (0.44%) Cisco IPT
9 1 (0.44%) FIX Connectivity
9 1 (0.44%) IP Telephony
9 1 (0.44%) Mobile Broadband
9 1 (0.44%) Remote Desktop
Database & Business Intelligence
1 19 (8.37%) SQL Server
2 8 (3.52%) Power BI
3 7 (3.08%) Metabase
3 7 (3.08%) SQL Server Integration Services
4 6 (2.64%) Data Warehouse
4 6 (2.64%) Relational Database
4 6 (2.64%) SQL Server Reporting Services
5 5 (2.20%) PostgreSQL
6 4 (1.76%) Db2
6 4 (1.76%) Oracle Reports
7 1 (0.44%) SQL Server Analysis Services
Development Applications
1 7 (3.08%) JIRA
1 7 (3.08%) Visual Studio
2 4 (1.76%) Eclipse
2 4 (1.76%) Oracle Forms
2 4 (1.76%) Toad
3 1 (0.44%) Git
General
1 105 (46.26%) Social Skills
2 63 (27.75%) Finance
3 45 (19.82%) Law
4 36 (15.86%) Analytical Skills
5 31 (13.66%) Legal
6 22 (9.69%) Banking
7 14 (6.17%) Retail
8 11 (4.85%) Front Office
9 10 (4.41%) Documentation Skills
10 9 (3.96%) Investment Banking
11 8 (3.52%) International Banking
12 7 (3.08%) Telecoms
13 5 (2.20%) General Ledger
13 5 (2.20%) Organisational Skills
14 4 (1.76%) Marketing
14 4 (1.76%) Retail Finance
15 3 (1.32%) Back Office
15 3 (1.32%) Inclusion and Diversity
15 3 (1.32%) Legal Technology
15 3 (1.32%) Publishing
Libraries, Frameworks & Software Standards
1 12 (5.29%) FIX Protocol
2 10 (4.41%) XML
3 5 (2.20%) .NET
4 4 (1.76%) Web Services
Miscellaneous
1 31 (13.66%) Video Conferencing
2 19 (8.37%) Onboarding
3 12 (5.29%) Analytical Mindset
3 12 (5.29%) Driving Licence
4 9 (3.96%) Fixed Income
5 6 (2.64%) NHS
6 4 (1.76%) CCTV
6 4 (1.76%) Legacy Applications
6 4 (1.76%) Self-Motivation
7 3 (1.32%) Product Ownership
8 2 (0.88%) Data Protection Act
8 2 (0.88%) Equities
8 2 (0.88%) iPhone
8 2 (0.88%) Smartphone
8 2 (0.88%) Web Conferencing
9 1 (0.44%) Blackberry
9 1 (0.44%) Client/Server
9 1 (0.44%) Foreign Exchange (FX)
9 1 (0.44%) Management Information System
9 1 (0.44%) Video\Live Streaming
Operating Systems
1 86 (37.89%) Windows
2 24 (10.57%) Linux
3 20 (8.81%) Windows 10
4 11 (4.85%) Windows Server
5 7 (3.08%) Mac OS
6 5 (2.20%) Apple iOS
6 5 (2.20%) Unix
7 1 (0.44%) Android
7 1 (0.44%) CentOS
7 1 (0.44%) Rocky
7 1 (0.44%) Solaris
7 1 (0.44%) Ubuntu
7 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 63 (27.75%) Problem-Solving
2 52 (22.91%) ITIL
3 49 (21.59%) Continuous Improvement
4 31 (13.66%) ITSM
5 29 (12.78%) Customer Service
6 19 (8.37%) Incident Management
7 14 (6.17%) Data Management
8 13 (5.73%) Inventory Management
8 13 (5.73%) Process Improvement
8 13 (5.73%) Project Delivery
8 13 (5.73%) Release Management
8 13 (5.73%) Runbook
9 12 (5.29%) Business Analysis
9 12 (5.29%) Service Management
10 11 (4.85%) Document Management
10 11 (4.85%) ERP
10 11 (4.85%) Service Delivery
11 10 (4.41%) Functional Testing
12 9 (3.96%) AI
12 9 (3.96%) Business Intelligence
Programming Languages
1 50 (22.03%) SQL
2 18 (7.93%) PowerShell
3 9 (3.96%) C++
4 8 (3.52%) PL/SQL
5 5 (2.20%) PHP
5 5 (2.20%) Python
5 5 (2.20%) VB.NET
6 4 (1.76%) C#
6 4 (1.76%) Delphi
6 4 (1.76%) Pascal
7 3 (1.32%) JavaScript
8 2 (0.88%) Java
8 2 (0.88%) Tcl
8 2 (0.88%) T-SQL
9 1 (0.44%) Bash
9 1 (0.44%) Perl
9 1 (0.44%) Ruby
Qualifications
1 12 (5.29%) Degree
2 8 (3.52%) A+ Certification
3 6 (2.64%) MBCS
4 2 (0.88%) Computer Science Degree
4 2 (0.88%) Microsoft Certification
5 1 (0.44%) CCNA
5 1 (0.44%) Cisco Certification
5 1 (0.44%) MCSA
5 1 (0.44%) MCSE
Quality Assurance & Compliance
1 11 (4.85%) ISO/IEC 27001
2 4 (1.76%) Cyber Essentials
2 4 (1.76%) GDPR
2 4 (1.76%) SLA
System Software
1 45 (19.82%) Active Directory
2 2 (0.88%) Virtual Desktop
3 1 (0.44%) BitLocker
3 1 (0.44%) VMware Infrastructure
Systems Management
1 22 (9.69%) Microsoft Intune
2 8 (3.52%) SCCM
3 3 (1.32%) Jamf Pro
4 1 (0.44%) Cisco CUCM
4 1 (0.44%) FortiGate
Vendors
1 81 (35.68%) Microsoft
2 18 (7.93%) ServiceNow
3 15 (6.61%) Oracle
4 14 (6.17%) Apple
5 12 (5.29%) IBM
6 10 (4.41%) IBM Sterling
7 9 (3.96%) FIS
7 9 (3.96%) SunGard
8 8 (3.52%) iManage
9 7 (3.08%) Polycom
10 6 (2.64%) ICL
11 5 (2.20%) Cisco
12 4 (1.76%) Retek
12 4 (1.76%) Yardi
13 3 (1.32%) Aderant
13 3 (1.32%) Dell
13 3 (1.32%) Google
14 2 (0.88%) Citrix
14 2 (0.88%) Intapp
14 2 (0.88%) Sybase