Period
to 22 October 2018

The median annual salary for a Support Analyst was £38,000 in advertised job vacancies in London during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 135 135 111
Rank change year-on-year 0 -24 -22
Permanent jobs requiring a Support Analyst 1,686 1,889 2,137
As % of all permanent IT jobs advertised in London 2.48% 2.55% 2.80%
As % of the Job Titles category 2.60% 2.69% 2.92%
Number of salaries quoted 1,467 1,542 1,950
London median annual salary £38,000 £37,500 £36,000
Median salary % change year-on-year +1.33% +4.17% -13.25%
10th Percentile £25,000 £25,025 £23,250
90th Percentile £65,000 £63,725 £60,000
England median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 64,832 70,220 73,269
% of permanent IT jobs with a recognized job title 95.27% 94.63% 96.00%
Number of salaries quoted 52,983 54,927 63,458
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £33,249 £33,500 £32,500
90th Percentile £93,750 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 22 October 2018.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -23 393 £40,000 -5.88% 53
West London +56 111 £35,000 -4.11% 10
South London +32 71 £27,500 -21.43% 8
East London +25 55 £32,500 +8.33% 9
North London 0 4 £28,750 +4.55%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 800 (47.45%) Windows
2 656 (38.91%) Finance
3 613 (36.36%) SQL
4 592 (35.11%) Microsoft
5 438 (25.98%) Active Directory
6 424 (25.15%) ITIL
7 357 (21.17%) Microsoft Office
8 267 (15.84%) Problem-Solving
9 263 (15.60%) Linux
10 262 (15.54%) Windows Server
11 253 (15.01%) SQL Server
12 237 (14.06%) Unix
13 229 (13.58%) Oracle
14 225 (13.35%) Banking
15 224 (13.29%) Windows 7
16 222 (13.17%) Windows 10
16 222 (13.17%) Office 365
17 218 (12.93%) PowerShell
18 178 (10.56%) Citrix
19 176 (10.44%) Degree
20 174 (10.32%) Analytical Skills
21 142 (8.42%) MS Exchange
21 142 (8.42%) .NET
22 138 (8.19%) Java
23 129 (7.65%) Microsoft Excel
23 129 (7.65%) TCP/IP
24 127 (7.53%) SCCM
25 122 (7.24%) Front Office
26 114 (6.76%) VMware
27 111 (6.58%) SLA

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 142 (8.42%) MS Exchange
2 65 (3.86%) IIS
3 58 (3.44%) SharePoint
4 50 (2.97%) Tomcat
5 49 (2.91%) JBoss
6 36 (2.14%) Exchange Server 2010
7 22 (1.30%) Skype for Business
8 19 (1.13%) GlassFish
9 17 (1.01%) Confluence
10 16 (0.95%) BizTalk Server
10 16 (0.95%) Elasticsearch
11 15 (0.89%) Exchange Server 2013
12 14 (0.83%) CMS
13 10 (0.59%) Apache
13 10 (0.59%) SharePoint 2013
14 9 (0.53%) WebSphere
15 8 (0.47%) SharePoint 2010
16 4 (0.24%) Blackberry Enterprise Server
17 3 (0.18%) WebLogic
18 2 (0.12%) NetWeaver
Applications
1 357 (21.17%) Microsoft Office
2 129 (7.65%) Microsoft Excel
3 34 (2.02%) Microsoft PowerPoint
4 15 (0.89%) MS Visio
5 5 (0.30%) Acrobat
5 5 (0.30%) Adobe Creative Suite
5 5 (0.30%) AutoCAD
6 4 (0.24%) Camtasia
6 4 (0.24%) Microsoft Project
7 3 (0.18%) Spreadsheet
8 1 (0.059%) 3ds Max
8 1 (0.059%) Maya
Business Applications
1 42 (2.49%) Dynamics AX
2 28 (1.66%) Dynamics CRM
3 18 (1.07%) Dynamics NAV
4 17 (1.01%) thinkFolio
5 12 (0.71%) Markit EDM
6 11 (0.65%) NetSuite
7 9 (0.53%) Eloqua
7 9 (0.53%) LatentZero
8 7 (0.42%) SAP CO
8 7 (0.42%) SAP FI
8 7 (0.42%) SAP FI/CO
8 7 (0.42%) SAP Oil and Gas
9 6 (0.36%) Magento
10 5 (0.30%) Bloomberg TOMS
10 5 (0.30%) Global One
11 4 (0.24%) Cognos TM1
11 4 (0.24%) LongView
11 4 (0.24%) Salesforce.com CRM
11 4 (0.24%) Visualfiles
12 3 (0.18%) SunGard GMI
Cloud Services
1 222 (13.17%) Office 365
2 57 (3.38%) Microsoft Azure
3 49 (2.91%) Amazon AWS
4 41 (2.43%) SaaS
5 17 (1.01%) Adobe Creative Cloud
6 14 (0.83%) Cloud Computing
7 10 (0.59%) Salesforce Sales Cloud
8 9 (0.53%) Dynamics 365
9 8 (0.47%) GitHub
9 8 (0.47%) Mimecast
10 6 (0.36%) Dropbox
10 6 (0.36%) OpenShift
10 6 (0.36%) Slack
11 5 (0.30%) G Suite
12 4 (0.24%) Azure Active Directory
12 4 (0.24%) Google Analytics
12 4 (0.24%) Virtual Private Cloud
13 3 (0.18%) Google Drive
13 3 (0.18%) OneDrive
13 3 (0.18%) PaaS
Communications & Networking
1 129 (7.65%) TCP/IP
2 92 (5.46%) DNS
3 84 (4.98%) LAN
4 77 (4.57%) DHCP
5 76 (4.51%) WAN
6 65 (3.86%) Firewall
7 58 (3.44%) VPN
8 53 (3.14%) Internet
9 35 (2.08%) VoIP
10 27 (1.60%) Network Security
11 23 (1.36%) Wireless
12 21 (1.25%) Skype
13 20 (1.19%) SAN
14 18 (1.07%) VLAN
15 14 (0.83%) FIX Connectivity
16 11 (0.65%) Cisco IOS
16 11 (0.65%) FTP
17 10 (0.59%) HTTP
17 10 (0.59%) Remote Desktop
18 9 (0.53%) Wi-Fi
Database & Business Intelligence
1 253 (15.01%) SQL Server
2 99 (5.87%) Relational Database
3 64 (3.80%) SQL Server Reporting Services
4 61 (3.62%) SQL Server 2008
5 60 (3.56%) RDBMS
6 54 (3.20%) Oracle Database
7 42 (2.49%) Crystal Reports
8 40 (2.37%) SQL Server Integration Services
9 31 (1.84%) SQL Server 2005
10 26 (1.54%) Oracle Database 10g
11 25 (1.48%) Oracle Database 11g
11 25 (1.48%) Oracle Reports
12 24 (1.42%) Data Warehouse
12 24 (1.42%) MongoDB
12 24 (1.42%) SQL Server 2012
13 16 (0.95%) MySQL
14 14 (0.83%) NoSQL
15 13 (0.77%) PostgreSQL
16 12 (0.71%) BusinessObjects
17 11 (0.65%) MS Access
Development Applications
1 39 (2.31%) JIRA
2 30 (1.78%) WinDbg
3 19 (1.13%) Git (software)
4 16 (0.95%) Subversion
5 15 (0.89%) Eclipse
6 10 (0.59%) Octopus Deploy
6 10 (0.59%) TeamCity
7 9 (0.53%) Jenkins
8 8 (0.47%) Maven
9 6 (0.36%) FrontPage
9 6 (0.36%) Visual Studio
10 5 (0.30%) SoapUI
11 4 (0.24%) Hudson
11 4 (0.24%) MSBuild
11 4 (0.24%) Oracle APEX
11 4 (0.24%) Team Foundation Server
12 3 (0.18%) Fiddler
12 3 (0.18%) SQL Server Management Studio (SSMS)
13 2 (0.12%) Atlassian Bamboo
13 2 (0.12%) Cucumber
General
1 656 (38.91%) Finance
2 225 (13.35%) Banking
3 122 (7.24%) Front Office
4 86 (5.10%) Retail
5 74 (4.39%) Law
6 64 (3.80%) Back Office
7 58 (3.44%) Legal
8 51 (3.02%) Investment Banking
9 36 (2.14%) Marketing
9 36 (2.14%) Telecoms
10 19 (1.13%) Publishing
11 15 (0.89%) Advertising
12 14 (0.83%) French Language
12 14 (0.83%) Games
13 12 (0.71%) German Language
14 9 (0.53%) Financial Institution
15 7 (0.42%) General Ledger
15 7 (0.42%) Manufacturing
16 6 (0.36%) Mandarin Language
17 5 (0.30%) Dutch Language
Libraries, Frameworks & Software Standards
1 142 (8.42%) .NET
2 91 (5.40%) FIX Protocol
3 66 (3.91%) HTML
4 52 (3.08%) XML
5 40 (2.37%) CSS
6 38 (2.25%) ASP.NET
7 37 (2.19%) Web Services
8 31 (1.84%) Middleware
9 25 (1.48%) WebSphere MQ
10 20 (1.19%) Ajax
10 20 (1.19%) jQuery
10 20 (1.19%) JSON
11 19 (1.13%) Spring
12 18 (1.07%) JMS
13 16 (0.95%) DHTML
13 16 (0.95%) JSP
13 16 (0.95%) JSTL
13 16 (0.95%) Servlets
14 15 (0.89%) .NET Framework
15 14 (0.83%) REST
Miscellaneous
1 174 (10.32%) Analytical Skills
2 106 (6.29%) Equities
3 90 (5.34%) Derivative
4 84 (4.98%) Fixed Income
5 81 (4.80%) Foreign Exchange (FX)
6 71 (4.21%) Hedge funds
7 68 (4.03%) Fintech
8 63 (3.74%) SWIFT
9 59 (3.50%) Computer Science
10 50 (2.97%) Blackberry
11 46 (2.73%) Enterprise Software
12 40 (2.37%) iPhone
13 36 (2.14%) Video Conferencing
14 33 (1.96%) Linux Command Line
14 33 (1.96%) Self-Motivation
15 27 (1.60%) Smartphone
16 22 (1.30%) Fat Client
16 22 (1.30%) Thin Client
17 21 (1.25%) Handset
18 20 (1.19%) Management Information System
Operating Systems
1 800 (47.45%) Windows
2 263 (15.60%) Linux
3 262 (15.54%) Windows Server
4 237 (14.06%) Unix
5 224 (13.29%) Windows 7
6 222 (13.17%) Windows 10
7 86 (5.10%) Windows Server 2008
8 77 (4.57%) Windows Server 2012
9 61 (3.62%) Red Hat Enterprise Linux
10 60 (3.56%) Android
11 41 (2.43%) Mac OS X
12 32 (1.90%) Solaris
13 31 (1.84%) Apple iOS
14 23 (1.36%) Windows 8
15 19 (1.13%) Windows Server 2003
16 14 (0.83%) CentOS
16 14 (0.83%) Mac OS
16 14 (0.83%) Windows XP
17 11 (0.65%) SUSE
17 11 (0.65%) Ubuntu
Processes & Methodologies
1 424 (25.15%) ITIL
2 267 (15.84%) Problem-Solving
3 107 (6.35%) Service Management
4 100 (5.93%) Asset Management
5 87 (5.16%) Agile Software Development
6 84 (4.98%) CRM
6 84 (4.98%) Incident Management
7 83 (4.92%) Problem Management
8 77 (4.57%) Investment Management
9 66 (3.91%) Change Management
10 57 (3.38%) Time Management
11 55 (3.26%) ERP
12 52 (3.08%) Service Delivery
13 42 (2.49%) DevOps
14 40 (2.37%) User Acceptance Testing
15 39 (2.31%) Migration
15 39 (2.31%) Project Management
16 37 (2.19%) Business Analysis
16 37 (2.19%) Wealth Management
17 36 (2.14%) Mentoring
Programming Languages
1 613 (36.36%) SQL
2 218 (12.93%) PowerShell
3 138 (8.19%) Java
4 100 (5.93%) C#
5 92 (5.46%) Shell Script
6 82 (4.86%) Bash Shell
7 72 (4.27%) Python
8 66 (3.91%) Perl
9 57 (3.38%) T-SQL
10 55 (3.26%) PL/SQL
11 49 (2.91%) JavaScript
12 36 (2.14%) VBScript
13 34 (2.02%) C
14 29 (1.72%) Korn
15 28 (1.66%) C++
16 20 (1.19%) Bourne shell
16 20 (1.19%) VBA
17 19 (1.13%) VB.NET
18 16 (0.95%) Ruby
19 12 (0.71%) VB
Qualifications
1 176 (10.44%) Degree
2 43 (2.55%) ITIL Certification
3 39 (2.31%) Microsoft Certification
4 30 (1.78%) Computer Science Degree
5 20 (1.19%) MCSE
6 18 (1.07%) MCP
7 13 (0.77%) MCSA
8 12 (0.71%) A+ Certification
8 12 (0.71%) ITIL Foundation Certificate
9 10 (0.59%) CCNA
9 10 (0.59%) Cisco Certification
9 10 (0.59%) Numerate Degree
9 10 (0.59%) Security Cleared
10 9 (0.53%) SC Cleared
11 7 (0.42%) MCDST
12 4 (0.24%) HND
13 2 (0.12%) HNC
13 2 (0.12%) MCITP
13 2 (0.12%) MOS
13 2 (0.12%) Network+ Certification
Quality Assurance & Compliance
1 111 (6.58%) SLA
2 33 (1.96%) QA
3 11 (0.65%) GDPR
4 6 (0.36%) ISO 20022
4 6 (0.36%) SEPA
5 4 (0.24%) DICOM
5 4 (0.24%) HL7
6 3 (0.18%) EMIR
6 3 (0.18%) FATCA
6 3 (0.18%) MiFID
7 2 (0.12%) Data Quality
8 1 (0.059%) Basel II
8 1 (0.059%) ISO/IEC 27001
8 1 (0.059%) PMO
8 1 (0.059%) Sarbanes-Oxley
System Software
1 438 (25.98%) Active Directory
2 67 (3.97%) VMware Infrastructure
3 24 (1.42%) XenApp
4 17 (1.01%) Hyper-V
5 14 (0.83%) VMware Workstation
5 14 (0.83%) Xen
6 13 (0.77%) Microsoft App-V
7 10 (0.59%) Terminal Server
8 9 (0.53%) Virtual Desktop
8 9 (0.53%) Virtual Machines
8 9 (0.53%) VMware ESXi
9 8 (0.47%) Docker
9 8 (0.47%) vSphere
10 6 (0.36%) XenDesktop
11 5 (0.30%) Microsoft Virtual Server
11 5 (0.30%) Virtual Servers
12 4 (0.24%) Terminal Services
13 2 (0.12%) BitLocker
13 2 (0.12%) Squid
14 1 (0.059%) Forefront TMG
Systems Management
1 127 (7.53%) SCCM
2 57 (3.38%) Control-M
3 34 (2.02%) Ansible
4 31 (1.84%) Puppet
5 30 (1.78%) Perfmon
6 27 (1.60%) Nagios
7 25 (1.48%) Opscode Chef
8 18 (1.07%) BMC PATROL
9 16 (0.95%) Salt
10 15 (0.89%) Kibana
11 11 (0.65%) SCOM
12 9 (0.53%) Kubernetes
13 8 (0.47%) ITRS Geneos
14 6 (0.36%) AirWatch
14 6 (0.36%) CA Spectrum
15 5 (0.30%) Symantec Endpoint Protection
16 4 (0.24%) Backup Exec
16 4 (0.24%) Clonezilla
16 4 (0.24%) Jamf Pro
16 4 (0.24%) XenMobile
Vendors
1 592 (35.11%) Microsoft
2 229 (13.58%) Oracle
3 178 (10.56%) Citrix
4 114 (6.76%) VMware
5 86 (5.10%) Apple
6 84 (4.98%) Bloomberg
7 77 (4.57%) Cisco
8 58 (3.44%) Reuters
8 58 (3.44%) Sybase
9 52 (3.08%) Salesforce.com
10 47 (2.79%) Red Hat
11 44 (2.61%) SAP
12 41 (2.43%) Adobe
13 32 (1.90%) ServiceNow
14 29 (1.72%) Sun
15 28 (1.66%) IBM
16 25 (1.48%) HP
17 24 (1.42%) Charles River
17 24 (1.42%) iManage
17 24 (1.42%) Ivanti