Period
to 19 January 2022

The median annual salary for a Support Analyst was £40,000 in advertised job vacancies in London during the 6 months to 19 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
19 Jan 2022
Same period 2021 Same period 2020
Rank 268 255 138
Rank change year-on-year -13 -117 -4
Permanent jobs requiring a Support Analyst 726 296 1,243
As % of all permanent jobs advertised in London 1.43% 1.24% 2.46%
As % of the Job Titles category 1.57% 1.33% 2.59%
Number of salaries quoted 657 274 1,112
10th Percentile £26,250 £27,575 £24,500
25th Percentile £31,000 £32,000 £27,500
Median annual salary (50th Percentile) £40,000 £38,912 £35,000
Median % change year-on-year +2.80% +11.18% -12.50%
75th Percentile £58,750 £62,500 £48,750
90th Percentile £67,500 £70,000 £68,975
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 46,314 22,264 47,968
% of permanent IT jobs with a recognized job title 91.04% 93.42% 94.85%
Number of salaries quoted 32,263 18,886 39,284
10th Percentile £41,250 £41,250 £35,000
25th Percentile £52,500 £52,500 £47,500
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £110,000 £101,250 £100,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +1.94%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 19 January 2022.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 19 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +49 172 £45,000 +14.05% 49
South London +7 39 £32,000 +24.27% 5
West London -42 34 £37,000 +12.12% 15
East London -15 30 £40,000 +29.03% 5
North London - 13 £33,750 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 19 January 2022, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 355 (48.90%) Windows
2 288 (39.67%) SQL
3 258 (35.54%) Microsoft
4 252 (34.71%) Microsoft 365
5 240 (33.06%) Social Skills
6 233 (32.09%) Active Directory
7 187 (25.76%) Finance
8 164 (22.59%) ITIL
9 141 (19.42%) Windows 10
10 136 (18.73%) Problem-Solving
11 125 (17.22%) Microsoft Office
12 114 (15.70%) Windows Server
13 111 (15.29%) Azure
14 110 (15.15%) Linux
15 84 (11.57%) SQL Server
15 84 (11.57%) Analytical Skills
16 68 (9.37%) VMware
17 67 (9.23%) DNS
17 67 (9.23%) SLA
18 66 (9.09%) Degree
19 63 (8.68%) PowerShell
20 61 (8.40%) Citrix
21 60 (8.26%) Firewall
22 59 (8.13%) SCCM
23 58 (7.99%) DHCP
24 54 (7.44%) Oracle
25 52 (7.16%) Banking
26 51 (7.02%) JIRA
26 51 (7.02%) Back Office
27 50 (6.89%) Law

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (5.79%) SharePoint
2 37 (5.10%) MS Exchange
3 26 (3.58%) Confluence
4 18 (2.48%) CMS
5 16 (2.20%) IIS
6 5 (0.69%) Apache
6 5 (0.69%) Oracle HTTP Server
6 5 (0.69%) Skype for Business
6 5 (0.69%) Tomcat
6 5 (0.69%) WebLogic
6 5 (0.69%) WordPress
7 4 (0.55%) Oracle Workflow
8 2 (0.28%) BizTalk Server
8 2 (0.28%) Exchange Server 2013
9 1 (0.14%) Blackberry Enterprise Server
9 1 (0.14%) Oracle SOA Suite
9 1 (0.14%) SharePoint 2013
Applications
1 125 (17.22%) Microsoft Office
2 34 (4.68%) Microsoft Excel
3 19 (2.62%) Microsoft PowerPoint
4 4 (0.55%) SketchUp
5 3 (0.41%) Chatbot
6 1 (0.14%) Adobe Creative Suite
6 1 (0.14%) MS Visio
6 1 (0.14%) Oracle Smart View
Business Applications
1 12 (1.65%) Dynamics CRM
2 10 (1.38%) Alphatax
2 10 (1.38%) Dynamics GP
3 7 (0.96%) Remedy ITSM
4 6 (0.83%) Oracle Procure-to-Pay
5 4 (0.55%) Oracle Cash Management
5 4 (0.55%) Oracle ERP
5 4 (0.55%) Oracle Payables
5 4 (0.55%) Oracle Receivables
5 4 (0.55%) SimCorp Dimension
6 3 (0.41%) Bloomberg TOMS
6 3 (0.41%) Elite 3E
6 3 (0.41%) HiPortfolio
6 3 (0.41%) MultiFonds
6 3 (0.41%) Oracle Financials
7 2 (0.28%) Dynamics AX
7 2 (0.28%) Dynamics NAV
7 2 (0.28%) Magento
7 2 (0.28%) Salesforce.com CRM
7 2 (0.28%) Shopify
Cloud Services
1 252 (34.71%) Microsoft 365
2 111 (15.29%) Azure
3 42 (5.79%) AWS
4 26 (3.58%) SaaS
5 21 (2.89%) Azure Active Directory
6 13 (1.79%) Dynamics 365
7 12 (1.65%) Mimecast
7 12 (1.65%) Power Platform
8 11 (1.52%) Amazon EC2
8 11 (1.52%) Amazon S3
9 10 (1.38%) OneDrive
10 9 (1.24%) Power Automate
10 9 (1.24%) Slack
11 8 (1.10%) Adobe Creative Cloud
12 7 (0.96%) AWS Lambda
12 7 (0.96%) Google Workspace
12 7 (0.96%) Serverless
13 6 (0.83%) AWS Step Functions
13 6 (0.83%) PowerApps
13 6 (0.83%) Route 53
Communications & Networking
1 67 (9.23%) DNS
2 60 (8.26%) Firewall
3 58 (7.99%) DHCP
4 50 (6.89%) TCP/IP
5 39 (5.37%) VPN
6 28 (3.86%) VoIP
7 14 (1.93%) LAN
8 12 (1.65%) WAN
9 11 (1.52%) VLAN
10 10 (1.38%) IPsec
11 9 (1.24%) FIX Connectivity
12 7 (0.96%) Internet
12 7 (0.96%) Wireless
13 6 (0.83%) iSCSI
13 6 (0.83%) Remote Desktop
13 6 (0.83%) WebEx
13 6 (0.83%) Wi-Fi
14 5 (0.69%) HTTP
14 5 (0.69%) Skype
15 4 (0.55%) SAN
Database & Business Intelligence
1 84 (11.57%) SQL Server
2 49 (6.75%) SQL Server Reporting Services
3 44 (6.06%) Data Warehouse
3 44 (6.06%) SQL Server Integration Services
4 26 (3.58%) Relational Database
5 15 (2.07%) PostgreSQL
5 15 (2.07%) SQL Server Analysis Services
6 14 (1.93%) NoSQL
7 12 (1.65%) Crystal Reports
8 11 (1.52%) MS Access
9 10 (1.38%) Power BI
9 10 (1.38%) RDBMS
10 9 (1.24%) MySQL
11 6 (0.83%) SQL Server 2008
12 5 (0.69%) BusinessObjects
13 4 (0.55%) Aerospike
13 4 (0.55%) Amazon Aurora
13 4 (0.55%) MongoDB
13 4 (0.55%) SQL Server 2012
13 4 (0.55%) SQL Server 2016
Development Applications
1 51 (7.02%) JIRA
2 12 (1.65%) SQL Server Management Studio (SSMS)
3 5 (0.69%) Visual Studio
4 4 (0.55%) Git (software)
4 4 (0.55%) GitLab
4 4 (0.55%) Jenkins
4 4 (0.55%) Team Foundation Server
5 3 (0.41%) Bitbucket
5 3 (0.41%) Visual Studio Team System
6 2 (0.28%) Ant
6 2 (0.28%) Atlassian Bamboo
7 1 (0.14%) Browser DevTools
7 1 (0.14%) Firebug
7 1 (0.14%) MSI
General
1 240 (33.06%) Social Skills
2 187 (25.76%) Finance
3 84 (11.57%) Analytical Skills
4 52 (7.16%) Banking
5 51 (7.02%) Back Office
6 50 (6.89%) Law
7 42 (5.79%) Front Office
7 42 (5.79%) Legal
8 17 (2.34%) Advertising
9 15 (2.07%) Marketing
10 14 (1.93%) Inclusion and Diversity
11 13 (1.79%) Documentation Skills
12 12 (1.65%) Public Sector
12 12 (1.65%) Retail
13 7 (0.96%) Digital Economy
13 7 (0.96%) Publishing
14 6 (0.83%) Investment Banking
14 6 (0.83%) Organisational Skills
15 5 (0.69%) Billing
15 5 (0.69%) Telecoms
Libraries, Frameworks & Software Standards
1 38 (5.23%) .NET
2 33 (4.55%) XML
3 25 (3.44%) FIX Protocol
4 23 (3.17%) Kafka
5 20 (2.75%) HTML
6 15 (2.07%) CSS
7 9 (1.24%) JSON
7 9 (1.24%) REST
8 8 (1.10%) AngularJS
8 8 (1.10%) ServiceStack
9 7 (0.96%) SOAP
10 6 (0.83%) ASP.NET
11 5 (0.69%) LAMP
11 5 (0.69%) OC4J
11 5 (0.69%) Oracle Fusion
12 4 (0.55%) LDAP
12 4 (0.55%) React
12 4 (0.55%) Sass
12 4 (0.55%) Web Services
12 4 (0.55%) WPF
Miscellaneous
1 34 (4.68%) Self-Motivation
2 24 (3.31%) iPhone
3 23 (3.17%) Video Conferencing
4 22 (3.03%) Management Information System
5 17 (2.34%) User Experience
6 16 (2.20%) Foreign Exchange (FX)
7 15 (2.07%) Derivative
8 14 (1.93%) Equities
9 12 (1.65%) Smartphone
10 11 (1.52%) Blackberry
10 11 (1.52%) Fixed Income
10 11 (1.52%) Hedge funds
11 10 (1.38%) Eurex
11 10 (1.38%) SWIFT
12 9 (1.24%) iPad
13 8 (1.10%) Data Protection Act
13 8 (1.10%) Mobile App
14 7 (0.96%) Data Centre
15 6 (0.83%) Virtual Team
16 5 (0.69%) Social Media
Operating Systems
1 355 (48.90%) Windows
2 141 (19.42%) Windows 10
3 114 (15.70%) Windows Server
4 110 (15.15%) Linux
5 48 (6.61%) Unix
6 41 (5.65%) Windows Server 2016
7 34 (4.68%) Windows 7
8 30 (4.13%) Mac OS
9 26 (3.58%) Android
10 25 (3.44%) Red Hat Enterprise Linux
10 25 (3.44%) Windows Server 2012
11 22 (3.03%) Apple iOS
12 21 (2.89%) Windows Server 2019
13 20 (2.75%) Windows Server 2008
14 11 (1.52%) Solaris
15 10 (1.38%) CentOS
16 8 (1.10%) Mac OS X
16 8 (1.10%) Ubuntu
17 6 (0.83%) SUSE
18 5 (0.69%) Windows 8
Processes & Methodologies
1 164 (22.59%) ITIL
2 136 (18.73%) Problem-Solving
3 50 (6.89%) Service Management
4 45 (6.20%) Agile Software Development
4 45 (6.20%) Change Management
4 45 (6.20%) Service Delivery
5 43 (5.92%) ITSM
6 42 (5.79%) CRM
6 42 (5.79%) Fintech
7 38 (5.23%) ERP
8 35 (4.82%) Stakeholder Management
9 31 (4.27%) Mobile Device Management
9 31 (4.27%) Root Cause Analysis
10 30 (4.13%) Computer Science
11 26 (3.58%) Creative Thinking
11 26 (3.58%) Investment Management
11 26 (3.58%) Problem Management
12 25 (3.44%) Asset Management
12 25 (3.44%) Client Onboarding
12 25 (3.44%) Incident Management
Programming Languages
1 288 (39.67%) SQL
2 63 (8.68%) PowerShell
3 44 (6.06%) Python
4 43 (5.92%) Java
5 38 (5.23%) T-SQL
6 32 (4.41%) Bash
7 25 (3.44%) C#
8 24 (3.31%) JavaScript
9 17 (2.34%) Perl
10 15 (2.07%) VBA
11 14 (1.93%) C
12 11 (1.52%) Ruby
13 10 (1.38%) PHP
14 7 (0.96%) Groovy
15 5 (0.69%) Korn
15 5 (0.69%) VB.NET
16 4 (0.55%) F#
16 4 (0.55%) Kotlin
17 3 (0.41%) VBScript
17 3 (0.41%) XPath
Qualifications
1 66 (9.09%) Degree
2 23 (3.17%) Microsoft Certification
3 19 (2.62%) ITIL Certification
4 14 (1.93%) Computer Science Degree
5 11 (1.52%) MCSA
6 10 (1.38%) CCNA
6 10 (1.38%) Cisco Certification
7 9 (1.24%) MCSE
7 9 (1.24%) Security Cleared
8 8 (1.10%) SC Cleared
9 7 (0.96%) CHECK Team Member
10 6 (0.83%) DBS Check
10 6 (0.83%) HNC
10 6 (0.83%) HND
10 6 (0.83%) MCDST
11 5 (0.69%) MCP
11 5 (0.69%) PMI Certification
12 4 (0.55%) MCITP
13 3 (0.41%) A+ Certification
14 2 (0.28%) CCA
Quality Assurance & Compliance
1 67 (9.23%) SLA
2 24 (3.31%) QA
3 9 (1.24%) GDPR
3 9 (1.24%) ISO/IEC 27001
4 2 (0.28%) Data Quality
5 1 (0.14%) Accessibility
5 1 (0.14%) GxP
5 1 (0.14%) PMO
5 1 (0.14%) Sarbanes-Oxley
System Software
1 233 (32.09%) Active Directory
2 36 (4.96%) VMware Infrastructure
3 17 (2.34%) XenApp
4 16 (2.20%) vSphere
5 13 (1.79%) VMware ESXi
6 10 (1.38%) XenDesktop
7 8 (1.10%) Virtual Desktop
8 7 (0.96%) Hyper-V
9 4 (0.55%) iptables
9 4 (0.55%) NFS
9 4 (0.55%) Virtual Machines
10 3 (0.41%) Terminal Services
11 1 (0.14%) Docker
11 1 (0.14%) Virtual Servers
11 1 (0.14%) VMware Server
Systems Management
1 59 (8.13%) SCCM
2 36 (4.96%) Microsoft Intune
3 29 (3.99%) Kubernetes
4 20 (2.75%) Ansible
5 14 (1.93%) Nagios
6 13 (1.79%) Terraform
7 11 (1.52%) FortiGate
8 9 (1.24%) Jamf Pro
9 4 (0.55%) Red Hat Spacewalk
9 4 (0.55%) WSUS
10 3 (0.41%) Backup Exec
10 3 (0.41%) Control-M
11 2 (0.28%) Cisco CUCM
11 2 (0.28%) Icinga
11 2 (0.28%) McAfee ePO
11 2 (0.28%) NetBackup
11 2 (0.28%) Norton AntiVirus
11 2 (0.28%) Plesk
11 2 (0.28%) Puppet
11 2 (0.28%) Symantec Enterprise Vault
Vendors
1 258 (35.54%) Microsoft
2 68 (9.37%) VMware
3 61 (8.40%) Citrix
4 54 (7.44%) Oracle
5 36 (4.96%) Red Hat
6 33 (4.55%) iManage
7 32 (4.41%) Cisco
8 28 (3.86%) Bloomberg
9 23 (3.17%) ServiceNow
10 22 (3.03%) Splunk
11 18 (2.48%) Intapp
12 17 (2.34%) Google
12 17 (2.34%) HP
12 17 (2.34%) Murex
12 17 (2.34%) Reuters
13 16 (2.20%) Salesforce.com
13 16 (2.20%) Trayport
14 14 (1.93%) Aderant
15 13 (1.79%) Adobe
16 12 (1.65%) Apple