Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 29 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Nov 2025
Same period 2024 Same period 2023
Rank 145 172 150
Rank change year-on-year +27 -22 +87
Permanent jobs requiring a Support Analyst 263 339 396
As % of all permanent jobs in London 2.00% 1.95% 2.12%
As % of the Job Titles category 2.20% 2.06% 2.24%
Number of salaries quoted 207 252 362
10th Percentile £31,000 £31,250 £28,050
25th Percentile £35,875 £37,000 £32,500
Median annual salary (50th Percentile) £45,000 £47,250 £40,000
Median % change year-on-year -4.76% +18.13% -
75th Percentile £57,500 £67,500 £62,500
90th Percentile £73,750 £83,750 £74,875
England median annual salary £33,500 £39,000 £36,250
% change year-on-year -14.10% +7.59% +6.62%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,942 16,474 17,704
% of permanent jobs with a recognized job title 90.75% 94.56% 94.97%
Number of salaries quoted 7,747 10,025 14,453
10th Percentile £36,000 £41,250 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £117,500 £118,750 £115,000
England median annual salary £55,000 £57,560 £60,000
% change year-on-year -4.45% -4.07% -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 29 November 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 29 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -1 74 £45,000 +2.27% 10
West London +10 10 £33,250 -24.80% 7
East London -6 8 £33,750 +3.85% 1
South London - 8 £35,000 - 1
North London - 2 £30,250 - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 29 November 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 131 (49.81%) Microsoft
2 116 (44.11%) Windows
3 106 (40.30%) ITIL
4 85 (32.32%) Active Directory
5 84 (31.94%) Problem-Solving
6 82 (31.18%) Microsoft 365
7 80 (30.42%) SQL
8 75 (28.52%) Azure
9 63 (23.95%) Degree
10 56 (21.29%) Microsoft Office
11 53 (20.15%) Customer Service
12 46 (17.49%) Microsoft Excel
13 43 (16.35%) Microsoft Intune
14 40 (15.21%) Entra ID
15 39 (14.83%) Windows 10
16 37 (14.07%) Change Management
17 35 (13.31%) VPN
18 33 (12.55%) Firewall
19 31 (11.79%) Mac OS
19 31 (11.79%) Microsoft Exchange
19 31 (11.79%) SQL Server
20 29 (11.03%) DNS
20 29 (11.03%) Service Management
21 28 (10.65%) ITSM
21 28 (10.65%) SharePoint
22 27 (10.27%) DHCP
23 26 (9.89%) Microsoft PowerPoint
23 26 (9.89%) Python
24 25 (9.51%) LAN
24 25 (9.51%) Power Platform

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (11.79%) Microsoft Exchange
2 28 (10.65%) SharePoint
3 12 (4.56%) Confluence
3 12 (4.56%) Skype for Business
4 2 (0.76%) IIS
5 1 (0.38%) Appian
5 1 (0.38%) Moodle
5 1 (0.38%) Office Communications Server
5 1 (0.38%) Umbraco
Applications
1 56 (21.29%) Microsoft Office
2 46 (17.49%) Microsoft Excel
3 26 (9.89%) Microsoft PowerPoint
4 4 (1.52%) Spreadsheet
5 3 (1.14%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Adobe Creative Suite
6 1 (0.38%) Photoshop
Business Applications
1 9 (3.42%) Endur
2 5 (1.90%) Fidessa
3 4 (1.52%) Elite 3E
4 3 (1.14%) Visualfiles
5 1 (0.38%) Carpe Diem
5 1 (0.38%) Dynamics AX
5 1 (0.38%) Eikon
5 1 (0.38%) EuroRunner
5 1 (0.38%) NetSuite
Cloud Services
1 82 (31.18%) Microsoft 365
2 75 (28.52%) Azure
3 40 (15.21%) Entra ID
4 25 (9.51%) Power Platform
5 13 (4.94%) PowerApps
6 12 (4.56%) Power Automate
7 10 (3.80%) AWS
8 9 (3.42%) OneDrive
8 9 (3.42%) SaaS
9 6 (2.28%) Dynamics 365
10 4 (1.52%) Azure Monitor
11 3 (1.14%) dbt
11 3 (1.14%) Google Workspace
12 1 (0.38%) Amazon CloudWatch
12 1 (0.38%) Amazon EC2
12 1 (0.38%) AWS Lambda
12 1 (0.38%) GCP
12 1 (0.38%) IaaS
12 1 (0.38%) n8n
12 1 (0.38%) PaaS
Communications & Networking
1 35 (13.31%) VPN
2 33 (12.55%) Firewall
3 29 (11.03%) DNS
4 27 (10.27%) DHCP
5 25 (9.51%) LAN
6 22 (8.37%) WAN
7 19 (7.22%) TCP/IP
8 17 (6.46%) Wi-Fi
9 15 (5.70%) Wireless
10 14 (5.32%) Unified Communications
10 14 (5.32%) WebEx
11 13 (4.94%) Skype
12 12 (4.56%) VLAN
13 8 (3.04%) Remote Desktop
14 7 (2.66%) SD-WAN
15 6 (2.28%) MPLS
16 5 (1.90%) IP Telephony
17 4 (1.52%) Wireshark
18 2 (0.76%) FIX Connectivity
19 1 (0.38%) Cisco ASA
Database & Business Intelligence
1 31 (11.79%) SQL Server
2 18 (6.84%) Power BI
3 9 (3.42%) Relational Database
4 8 (3.04%) MySQL
5 5 (1.90%) SQL Server Reporting Services
6 3 (1.14%) Data Warehouse
6 3 (1.14%) Metabase
6 3 (1.14%) SQL Server Integration Services
7 1 (0.38%) Amazon RDS
Development Applications
1 22 (8.37%) JIRA
2 3 (1.14%) Visual Studio
General
1 136 (51.71%) Social Skills
2 54 (20.53%) Finance
3 47 (17.87%) Law
4 37 (14.07%) Analytical Skills
5 35 (13.31%) Legal
6 24 (9.13%) Telecoms
7 13 (4.94%) Front Office
8 8 (3.04%) Back Office
8 8 (3.04%) Banking
9 6 (2.28%) Organisational Skills
9 6 (2.28%) Retail
10 5 (1.90%) Documentation Skills
11 4 (1.52%) Investment Banking
12 3 (1.14%) Advertising
13 2 (0.76%) Inclusion and Diversity
13 2 (0.76%) Spanish Language
14 1 (0.38%) Billing
14 1 (0.38%) Portuguese Language
14 1 (0.38%) Presentation Skills
14 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 11 (4.18%) FIX Protocol
2 5 (1.90%) HTML
3 4 (1.52%) CSS
4 2 (0.76%) .NET
4 2 (0.76%) EDI
4 2 (0.76%) jQuery
4 2 (0.76%) LDAP
5 1 (0.38%) .NET Framework
5 1 (0.38%) MFC
5 1 (0.38%) XML
Miscellaneous
1 36 (13.69%) Video Conferencing
2 25 (9.51%) Onboarding
3 21 (7.98%) Management Information System
4 17 (6.46%) Enterprise Software
5 14 (5.32%) Driving Licence
6 10 (3.80%) iPhone
7 8 (3.04%) iPad
8 5 (1.90%) Data Centre
8 5 (1.90%) Data Protection Act
8 5 (1.90%) EPoS
8 5 (1.90%) Reference Data
9 4 (1.52%) Cyber Threat
9 4 (1.52%) e-Learning
9 4 (1.52%) Mobile App
9 4 (1.52%) Self-Motivation
10 3 (1.14%) Analytical Mindset
10 3 (1.14%) Derivative
10 3 (1.14%) Equities
11 2 (0.76%) Eurex
11 2 (0.76%) FMCG
Operating Systems
1 116 (44.11%) Windows
2 39 (14.83%) Windows 10
3 31 (11.79%) Mac OS
4 21 (7.98%) Linux
5 17 (6.46%) Windows Server
6 16 (6.08%) Unix
7 9 (3.42%) Apple iOS
8 7 (2.66%) Android
9 5 (1.90%) Windows 7
10 4 (1.52%) Solaris
11 2 (0.76%) Ubuntu
11 2 (0.76%) Windows Server 2016
11 2 (0.76%) Windows Server 2019
12 1 (0.38%) Windows Server 2008
12 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 106 (40.30%) ITIL
2 84 (31.94%) Problem-Solving
3 53 (20.15%) Customer Service
4 37 (14.07%) Change Management
5 29 (11.03%) Service Management
6 28 (10.65%) ITSM
7 24 (9.13%) Problem Management
8 22 (8.37%) Cybersecurity
9 21 (7.98%) Continuous Improvement
10 20 (7.60%) Data Protection
11 19 (7.22%) Document Management
12 18 (6.84%) Business Intelligence
13 16 (6.08%) Data Management
14 14 (5.32%) Agile
15 13 (4.94%) Batch Processing
15 13 (4.94%) Incident Management
15 13 (4.94%) Preventative Maintenance
16 12 (4.56%) ISMS
16 12 (4.56%) Root Cause Analysis
16 12 (4.56%) Runbook
Programming Languages
1 80 (30.42%) SQL
2 26 (9.89%) Python
3 12 (4.56%) PowerShell
4 7 (2.66%) Bash
4 7 (2.66%) Java
5 4 (1.52%) C#
6 3 (1.14%) JavaScript
6 3 (1.14%) T-SQL
7 2 (0.76%) Shell Script
8 1 (0.38%) Bicep
8 1 (0.38%) VB.NET
8 1 (0.38%) VBA
Qualifications
1 63 (23.95%) Degree
2 15 (5.70%) Microsoft Certification
3 14 (5.32%) MCP
4 12 (4.56%) A+ Certification
5 10 (3.80%) Computer Science Degree
5 10 (3.80%) ITIL Certification
6 6 (2.28%) CCNA
6 6 (2.28%) Cisco Certification
6 6 (2.28%) Network+ Certification
7 5 (1.90%) MCTS
8 4 (1.52%) Master's Degree
9 1 (0.38%) AWS Certification
9 1 (0.38%) Azure Certification
9 1 (0.38%) BPSS Clearance
9 1 (0.38%) MCDST
9 1 (0.38%) MCITP
9 1 (0.38%) MCSA
9 1 (0.38%) MCSE
9 1 (0.38%) SC Cleared
9 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 12 (4.56%) ISO/IEC 27001
1 12 (4.56%) SLA
2 9 (3.42%) Accessibility
2 9 (3.42%) Cyber Essentials
3 4 (1.52%) QA
4 2 (0.76%) GDPR
System Software
1 85 (32.32%) Active Directory
2 14 (5.32%) VMware Infrastructure
3 7 (2.66%) Hyper-V
4 4 (1.52%) BitLocker
4 4 (1.52%) Firmware
4 4 (1.52%) Virtual Machines
5 2 (0.76%) Virtual Servers
Systems Management
1 43 (16.35%) Microsoft Intune
2 13 (4.94%) SCCM
3 7 (2.66%) Jamf Pro
4 6 (2.28%) Grafana
5 1 (0.38%) SCOM
5 1 (0.38%) Terraform
Vendors
1 131 (49.81%) Microsoft
2 18 (6.84%) Cisco
3 14 (5.32%) VMware
4 13 (4.94%) Guidewire
4 13 (4.94%) Polycom
4 13 (4.94%) ServiceNow
5 12 (4.56%) Apple
6 10 (3.80%) CheckPoint
6 10 (3.80%) Citrix
6 10 (3.80%) HP
6 10 (3.80%) Palo Alto
7 9 (3.42%) Intapp
7 9 (3.42%) Meraki
8 7 (2.66%) Atlassian
8 7 (2.66%) Bloomberg
9 6 (2.28%) Arista
9 6 (2.28%) Fortinet
9 6 (2.28%) Genesys
9 6 (2.28%) Juniper
9 6 (2.28%) Logitech