Period
to 21 August 2018

The median annual salary for a Support Analyst was £37,500 in advertised job vacancies in London during the 6 months to 21 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 137 130 103
Rank change year-on-year -7 -27 -23
Permanent jobs requiring a Support Analyst 1,705 1,948 2,401
As % of all permanent IT jobs advertised in London 2.47% 2.64% 2.98%
As % of the Job Titles category 2.58% 2.78% 3.09%
Number of salaries quoted 1,457 1,622 2,158
London median annual salary £37,500 £37,500 £37,500
10th Percentile £24,950 £25,000 £22,675
90th Percentile £63,750 £63,475 £61,250
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 65,999 70,156 77,593
% of permanent IT jobs with a recognized job title 95.53% 94.98% 96.16%
Number of salaries quoted 53,553 55,544 67,440
London median annual salary £60,000 £60,000 £55,000
Median salary % change year-on-year - +9.09% -
10th Percentile £33,500 £32,500 £32,500
90th Percentile £92,500 £90,000 £86,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 21 August 2018.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -31 403 £37,500 - 31
West London +36 105 £32,500 -7.14% 7
South London +20 74 £27,500 -26.67% 8
East London +29 55 £32,500 -10.34% 7
North London +3 5 £25,000 -16.67% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 August 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 815 (47.80%) Windows
2 660 (38.71%) Finance
3 641 (37.60%) Microsoft
4 590 (34.60%) SQL
5 478 (28.04%) Active Directory
6 441 (25.87%) ITIL
7 366 (21.47%) Microsoft Office
8 271 (15.89%) SQL Server
9 251 (14.72%) Problem-Solving
10 249 (14.60%) Windows Server
11 247 (14.49%) Unix
12 243 (14.25%) Linux
12 243 (14.25%) Windows 10
13 239 (14.02%) Windows 7
14 236 (13.84%) Office 365
15 231 (13.55%) Oracle
16 189 (11.09%) Banking
17 180 (10.56%) MS Exchange
18 179 (10.50%) PowerShell
19 174 (10.21%) Citrix
20 164 (9.62%) Degree
21 159 (9.33%) Analytical Skills
22 145 (8.50%) Java
23 134 (7.86%) SCCM
24 131 (7.68%) VMware
25 125 (7.33%) Retail
26 124 (7.27%) Microsoft Excel
27 121 (7.10%) Service Management
28 120 (7.04%) .NET
29 117 (6.86%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 180 (10.56%) MS Exchange
2 81 (4.75%) IIS
3 53 (3.11%) Tomcat
4 51 (2.99%) SharePoint
5 50 (2.93%) Exchange Server 2010
6 47 (2.76%) JBoss
7 28 (1.64%) Skype for Business
8 23 (1.35%) Apache
9 19 (1.11%) Exchange Server 2013
10 18 (1.06%) CMS
11 16 (0.94%) Confluence
11 16 (0.94%) SharePoint 2013
12 14 (0.82%) BizTalk Server
13 12 (0.70%) Elasticsearch
13 12 (0.70%) GlassFish
14 10 (0.59%) Blackberry Enterprise Server
14 10 (0.59%) WebSphere
15 9 (0.53%) WebLogic
16 5 (0.29%) IBM Notes
16 5 (0.29%) MQSeries
Applications
1 366 (21.47%) Microsoft Office
2 124 (7.27%) Microsoft Excel
3 47 (2.76%) Microsoft PowerPoint
4 14 (0.82%) MS Visio
5 8 (0.47%) Acrobat
6 5 (0.29%) Camtasia
7 4 (0.23%) AutoCAD
8 3 (0.18%) InDesign
8 3 (0.18%) Photoshop
8 3 (0.18%) Spreadsheet
9 2 (0.12%) Adobe Creative Suite
9 2 (0.12%) Microsoft Project
10 1 (0.059%) FreeHand
10 1 (0.059%) S-PLUS
Business Applications
1 39 (2.29%) Dynamics AX
2 34 (1.99%) Dynamics NAV
3 21 (1.23%) Dynamics CRM
3 21 (1.23%) Markit EDM
4 15 (0.88%) NetSuite
5 14 (0.82%) thinkFolio
6 7 (0.41%) Cognos TM1
6 7 (0.41%) Eloqua
6 7 (0.41%) Magento
7 5 (0.29%) Bloomberg TOMS
7 5 (0.29%) Elite 3E
7 5 (0.29%) LatentZero
7 5 (0.29%) Salesforce.com CRM
7 5 (0.29%) SAP CO
7 5 (0.29%) SAP FI
7 5 (0.29%) SAP FI/CO
7 5 (0.29%) Visualfiles
8 4 (0.23%) Sage X3
8 4 (0.23%) SAP Oil and Gas
9 3 (0.18%) SAP Business One
Cloud Services
1 236 (13.84%) Office 365
2 64 (3.75%) Microsoft Azure
3 42 (2.46%) Amazon AWS
4 37 (2.17%) SaaS
5 17 (1.00%) Adobe Creative Cloud
6 14 (0.82%) Mimecast
7 11 (0.65%) Cloud Computing
7 11 (0.65%) Slack
8 8 (0.47%) Dynamics 365
9 7 (0.41%) GitHub
10 6 (0.35%) Azure Active Directory
10 6 (0.35%) OpenShift
11 5 (0.29%) Dropbox
12 4 (0.23%) Google Analytics
12 4 (0.23%) PaaS
13 3 (0.18%) Adobe Analytics
13 3 (0.18%) Force.com
13 3 (0.18%) OneDrive
13 3 (0.18%) Salesforce Sales Cloud
13 3 (0.18%) SuccessFactors
Communications & Networking
1 117 (6.86%) TCP/IP
2 101 (5.92%) Firewall
3 95 (5.57%) DNS
3 95 (5.57%) LAN
4 83 (4.87%) WAN
5 68 (3.99%) DHCP
6 66 (3.87%) VPN
7 42 (2.46%) VoIP
8 40 (2.35%) Internet
9 37 (2.17%) SAN
10 27 (1.58%) Skype
11 24 (1.41%) Wireless
12 21 (1.23%) FIX Connectivity
13 19 (1.11%) Wi-Fi
14 18 (1.06%) VLAN
15 17 (1.00%) Intranet
16 16 (0.94%) Network Security
17 15 (0.88%) Remote Desktop
18 14 (0.82%) Cisco IOS
19 13 (0.76%) FTP
Database & Business Intelligence
1 271 (15.89%) SQL Server
2 78 (4.57%) Relational Database
3 58 (3.40%) Oracle Database
4 47 (2.76%) SQL Server 2008
5 46 (2.70%) Crystal Reports
6 43 (2.52%) Data Warehouse
7 40 (2.35%) RDBMS
7 40 (2.35%) SQL Server Reporting Services
8 39 (2.29%) Oracle Reports
9 38 (2.23%) BusinessObjects
10 32 (1.88%) MongoDB
10 32 (1.88%) MySQL
11 31 (1.82%) SQL Server Integration Services
12 27 (1.58%) Oracle Database 10g
13 21 (1.23%) Oracle Database 11g
13 21 (1.23%) SQL Server 2012
14 19 (1.11%) SQL Server 2005
15 18 (1.06%) NoSQL
16 14 (0.82%) Apache Cassandra
16 14 (0.82%) Hadoop
Development Applications
1 38 (2.23%) JIRA
2 23 (1.35%) WinDbg
3 11 (0.65%) Eclipse
3 11 (0.65%) Maven
4 10 (0.59%) Git (software)
4 10 (0.59%) Oracle Forms
4 10 (0.59%) Team Foundation Server
5 9 (0.53%) Jenkins
6 8 (0.47%) Subversion
7 7 (0.41%) Fiddler
7 7 (0.41%) Octopus Deploy
7 7 (0.41%) TeamCity
8 6 (0.35%) FrontPage
9 5 (0.29%) Visual Studio
10 2 (0.12%) Oracle APEX
10 2 (0.12%) SoapUI
10 2 (0.12%) Toad
11 1 (0.059%) ClearCase
11 1 (0.059%) Cucumber
General
1 660 (38.71%) Finance
2 189 (11.09%) Banking
3 125 (7.33%) Retail
4 117 (6.86%) Front Office
5 85 (4.99%) Law
6 75 (4.40%) Legal
7 60 (3.52%) Back Office
8 43 (2.52%) Investment Banking
9 40 (2.35%) Marketing
10 35 (2.05%) Telecoms
11 30 (1.76%) Financial Institution
12 26 (1.52%) Games
13 18 (1.06%) Publishing
14 16 (0.94%) Advertising
15 12 (0.70%) German Language
16 8 (0.47%) French Language
16 8 (0.47%) Manufacturing
17 7 (0.41%) General Ledger
17 7 (0.41%) Multimedia
18 6 (0.35%) Electronics
Libraries, Frameworks & Software Standards
1 120 (7.04%) .NET
2 97 (5.69%) FIX Protocol
3 63 (3.70%) XML
4 58 (3.40%) HTML
5 37 (2.17%) CSS
6 36 (2.11%) Middleware
7 35 (2.05%) Web Services
8 30 (1.76%) ASP.NET
9 20 (1.17%) Spring
10 19 (1.11%) .NET Framework
11 15 (0.88%) JMS
11 15 (0.88%) XSL
12 14 (0.82%) WebSphere MQ
13 11 (0.65%) JSON
14 9 (0.53%) Ajax
14 9 (0.53%) Hibernate
14 9 (0.53%) jQuery
14 9 (0.53%) SOAP
15 8 (0.47%) JSP
15 8 (0.47%) Servlets
Miscellaneous
1 159 (9.33%) Analytical Skills
2 97 (5.69%) Equities
3 77 (4.52%) Fixed Income
4 70 (4.11%) Derivative
5 68 (3.99%) Hedge funds
6 66 (3.87%) Foreign Exchange (FX)
7 51 (2.99%) Computer Science
8 49 (2.87%) Blackberry
9 48 (2.82%) SWIFT
10 45 (2.64%) iPhone
11 41 (2.40%) Video Conferencing
12 40 (2.35%) Enterprise Software
13 36 (2.11%) Self-Motivation
14 35 (2.05%) Smartphone
15 34 (1.99%) Fintech
16 32 (1.88%) EPoS
17 27 (1.58%) Management Information System
18 21 (1.23%) iPad
19 18 (1.06%) Linux Command Line
20 17 (1.00%) Driving Licence
Operating Systems
1 815 (47.80%) Windows
2 249 (14.60%) Windows Server
3 247 (14.49%) Unix
4 243 (14.25%) Linux
4 243 (14.25%) Windows 10
5 239 (14.02%) Windows 7
6 92 (5.40%) Windows Server 2012
7 91 (5.34%) Windows Server 2008
8 66 (3.87%) Android
9 44 (2.58%) Red Hat Enterprise Linux
10 34 (1.99%) Apple iOS
11 33 (1.94%) Mac OS X
12 32 (1.88%) Solaris
13 21 (1.23%) Windows Server 2003
14 19 (1.11%) Windows 8
15 18 (1.06%) Windows XP
16 16 (0.94%) Mac OS
17 14 (0.82%) AIX
18 11 (0.65%) Windows NT
19 8 (0.47%) CentOS
Processes & Methodologies
1 441 (25.87%) ITIL
2 251 (14.72%) Problem-Solving
3 121 (7.10%) Service Management
4 105 (6.16%) Asset Management
5 82 (4.81%) CRM
5 82 (4.81%) Incident Management
6 77 (4.52%) Problem Management
7 74 (4.34%) Change Management
8 72 (4.22%) ERP
9 70 (4.11%) Agile Software Development
10 66 (3.87%) ITSM
11 63 (3.70%) Investment Management
12 55 (3.23%) Time Management
13 45 (2.64%) DevOps
14 42 (2.46%) Service Delivery
15 39 (2.29%) Migration
16 38 (2.23%) ITIL V3
17 37 (2.17%) Electronic Trading
18 35 (2.05%) Mentoring
18 35 (2.05%) Mobile Device Management
Programming Languages
1 590 (34.60%) SQL
2 179 (10.50%) PowerShell
3 145 (8.50%) Java
4 89 (5.22%) C#
5 68 (3.99%) T-SQL
6 67 (3.93%) Bash Shell
6 67 (3.93%) Shell Script
7 58 (3.40%) Perl
8 52 (3.05%) JavaScript
9 50 (2.93%) PL/SQL
10 47 (2.76%) Python
11 34 (1.99%) VBScript
12 33 (1.94%) VBA
13 28 (1.64%) C
14 18 (1.06%) VB
15 16 (0.94%) C++
16 14 (0.82%) Korn
17 9 (0.53%) VB.NET
18 8 (0.47%) PHP
19 7 (0.41%) XPath
Qualifications
1 164 (9.62%) Degree
2 74 (4.34%) Microsoft Certification
3 67 (3.93%) ITIL Certification
4 32 (1.88%) MCP
5 30 (1.76%) MCSE
6 29 (1.70%) Computer Science Degree
7 26 (1.52%) MCSA
8 16 (0.94%) SC Cleared
8 16 (0.94%) Security Cleared
9 15 (0.88%) Cisco Certification
10 14 (0.82%) CCNA
11 11 (0.65%) MCDST
11 11 (0.65%) Numerate Degree
12 10 (0.59%) A+ Certification
13 7 (0.41%) ITIL Foundation Certificate
14 5 (0.29%) MCITP
15 4 (0.23%) HND
15 4 (0.23%) MOS
15 4 (0.23%) Network+ Certification
16 2 (0.12%) MCDBA
Quality Assurance & Compliance
1 106 (6.22%) SLA
2 29 (1.70%) QA
3 14 (0.82%) Data Quality
4 8 (0.47%) GDPR
5 7 (0.41%) ISO/IEC 27001
6 6 (0.35%) MiFID
7 4 (0.23%) EMIR
7 4 (0.23%) ISO 20022
7 4 (0.23%) SEPA
8 3 (0.18%) DICOM
8 3 (0.18%) FATCA
8 3 (0.18%) HL7
8 3 (0.18%) Sarbanes-Oxley
9 2 (0.12%) PMO
10 1 (0.059%) Basel II
10 1 (0.059%) Dodd-Frank
10 1 (0.059%) ISO 9001
System Software
1 478 (28.04%) Active Directory
2 82 (4.81%) VMware Infrastructure
3 27 (1.58%) XenApp
4 21 (1.23%) Hyper-V
5 20 (1.17%) Microsoft App-V
6 16 (0.94%) VMware Workstation
7 14 (0.82%) Terminal Server
7 14 (0.82%) vSphere
8 12 (0.70%) XenDesktop
9 10 (0.59%) Virtual Desktop
9 10 (0.59%) Virtual Machines
10 9 (0.53%) Xen
11 8 (0.47%) Virtual Servers
12 7 (0.41%) Docker
13 6 (0.35%) Microsoft Virtual Server
13 6 (0.35%) VMware ESXi
14 3 (0.18%) Oracle RAC
15 2 (0.12%) Firmware
15 2 (0.12%) Terminal Services
16 1 (0.059%) VMware Server
Systems Management
1 134 (7.86%) SCCM
2 44 (2.58%) Control-M
3 25 (1.47%) Nagios
3 25 (1.47%) Puppet
4 23 (1.35%) Perfmon
5 19 (1.11%) Ansible
6 15 (0.88%) Opscode Chef
7 13 (0.76%) SCOM
8 12 (0.70%) Kibana
9 11 (0.65%) BMC PATROL
9 11 (0.65%) Salt
10 10 (0.59%) ITRS Geneos
11 8 (0.47%) AirWatch
11 8 (0.47%) Kubernetes
12 6 (0.35%) CA Spectrum
13 5 (0.29%) Symantec Endpoint Protection
14 4 (0.23%) Microsoft Intune
14 4 (0.23%) Norton AntiVirus
15 3 (0.18%) Jamf Pro
16 2 (0.12%) XenMobile
Vendors
1 641 (37.60%) Microsoft
2 231 (13.55%) Oracle
3 174 (10.21%) Citrix
4 131 (7.68%) VMware
5 97 (5.69%) Cisco
6 83 (4.87%) Apple
7 78 (4.57%) Bloomberg
8 58 (3.40%) Salesforce.com
9 51 (2.99%) Sybase
10 50 (2.93%) Reuters
11 49 (2.87%) ServiceNow
12 45 (2.64%) Adobe
13 44 (2.58%) SAP
14 32 (1.88%) iManage
14 32 (1.88%) Red Hat
15 31 (1.82%) IBM
15 31 (1.82%) Sun
16 29 (1.70%) Remedy
17 25 (1.47%) HP
18 23 (1.35%) Dell