Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 24 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Apr 2026
Same period 2025 Same period 2024
Rank 187 150 166
Rank change year-on-year -37 +16 +98
Permanent jobs requiring a Support Analyst 241 302 444
As % of all permanent jobs in London 1.23% 2.35% 1.91%
As % of the Job Titles category 1.34% 2.60% 2.03%
Number of salaries quoted 176 245 380
10th Percentile £30,500 £32,000 £31,250
25th Percentile £32,500 £40,000 £35,000
Median annual salary (50th Percentile) £42,500 £50,000 £45,000
Median % change year-on-year -15.00% +11.11% +7.14%
75th Percentile £50,000 £67,500 £60,000
90th Percentile £62,500 £80,000 £77,500
England median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +4.48%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 18,019 11,615 21,899
% of permanent jobs with a recognized job title 91.88% 90.48% 94.13%
Number of salaries quoted 12,116 7,558 16,670
10th Percentile £39,250 £41,250 £38,500
25th Percentile £54,633 £55,000 £51,250
Median annual salary (50th Percentile) £75,000 £75,000 £70,000
Median % change year-on-year - +7.14% -3.45%
75th Percentile £95,000 £100,000 £93,750
90th Percentile £105,000 £122,500 £115,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.74%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 24 April 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 24 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -12 94 £42,500 -15.00% 4
West London -27 8 £29,000 -7.20% 5
East London - 7 £32,000 -
South London - 2 £40,000 - 3
North London -2 1 £32,000 -28.89%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 24 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 108 (44.81%) Windows
2 107 (44.40%) Microsoft
3 84 (34.85%) Microsoft 365
4 74 (30.71%) ITIL
4 74 (30.71%) Problem-Solving
5 63 (26.14%) Active Directory
6 61 (25.31%) Azure
7 60 (24.90%) SQL
8 39 (16.18%) Customer Service
8 39 (16.18%) Entra ID
8 39 (16.18%) Microsoft Office
9 36 (14.94%) ITSM
10 32 (13.28%) SQL Server
11 31 (12.86%) Microsoft Exchange
12 30 (12.45%) Microsoft Intune
12 30 (12.45%) Power Platform
12 30 (12.45%) Runbook
13 29 (12.03%) Microsoft Excel
13 29 (12.03%) Windows Server
14 28 (11.62%) Data Management
14 28 (11.62%) SharePoint
14 28 (11.62%) Windows 10
15 27 (11.20%) Degree
15 27 (11.20%) PowerShell
16 26 (10.79%) Continuous Improvement
17 23 (9.54%) Business Intelligence
17 23 (9.54%) Power BI
18 22 (9.13%) OneDrive
18 22 (9.13%) Power Automate
18 22 (9.13%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (12.86%) Microsoft Exchange
2 28 (11.62%) SharePoint
3 6 (2.49%) Skype for Business
4 5 (2.07%) Confluence
5 1 (0.41%) Appian
5 1 (0.41%) IIS
5 1 (0.41%) Moodle
5 1 (0.41%) Umbraco
Applications
1 39 (16.18%) Microsoft Office
2 29 (12.03%) Microsoft Excel
3 18 (7.47%) Microsoft PowerPoint
4 3 (1.24%) Spreadsheet
Business Applications
1 13 (5.39%) Endur
2 4 (1.66%) Fidessa
3 3 (1.24%) Dynamics AX
3 3 (1.24%) Unit4 Business World
4 2 (0.83%) Elite 3E
4 2 (0.83%) Visualfiles
5 1 (0.41%) Alphatax
5 1 (0.41%) Dynamics CRM
5 1 (0.41%) NetSuite
Cloud Services
1 84 (34.85%) Microsoft 365
2 61 (25.31%) Azure
3 39 (16.18%) Entra ID
4 30 (12.45%) Power Platform
5 22 (9.13%) OneDrive
5 22 (9.13%) Power Automate
6 15 (6.22%) AWS
7 12 (4.98%) dbt
8 10 (4.15%) PowerApps
9 5 (2.07%) ClickUp
9 5 (2.07%) Google Workspace
9 5 (2.07%) SaaS
10 4 (1.66%) Azure Monitor
10 4 (1.66%) Microsoft Copilot
11 3 (1.24%) Boomi
11 3 (1.24%) Datadog
11 3 (1.24%) Dynamics 365
11 3 (1.24%) iPaaS
11 3 (1.24%) Workato
12 2 (0.83%) Google Docs
Communications & Networking
1 19 (7.88%) DNS
2 18 (7.47%) VPN
3 17 (7.05%) DHCP
4 13 (5.39%) Firewall
4 13 (5.39%) TCP/IP
5 12 (4.98%) WinSCP
6 11 (4.56%) Unified Communications
6 11 (4.56%) WebEx
7 10 (4.15%) Wi-Fi
8 7 (2.90%) Wireless
9 6 (2.49%) Skype
9 6 (2.49%) VLAN
10 4 (1.66%) SD-WAN
10 4 (1.66%) WAN
11 3 (1.24%) LAN
12 2 (0.83%) FIX Connectivity
12 2 (0.83%) MPLS
13 1 (0.41%) Cisco ASA
13 1 (0.41%) Remote Desktop
13 1 (0.41%) Softphone
Database & Business Intelligence
1 32 (13.28%) SQL Server
2 23 (9.54%) Power BI
3 16 (6.64%) Relational Database
4 15 (6.22%) Metabase
5 12 (4.98%) Data Warehouse
6 11 (4.56%) SQL Server Integration Services
7 5 (2.07%) SQL Server Reporting Services
8 4 (1.66%) DB2
8 4 (1.66%) PostgreSQL
9 2 (0.83%) Azure SQL Database
Development Applications
1 15 (6.22%) Visual Studio
2 14 (5.81%) JIRA
3 11 (4.56%) Git
4 2 (0.83%) Rational Rhapsody
General
1 107 (44.40%) Social Skills
2 80 (33.20%) Finance
3 39 (16.18%) Analytical Skills
4 37 (15.35%) Law
5 35 (14.52%) Legal
6 13 (5.39%) Banking
7 12 (4.98%) Documentation Skills
7 12 (4.98%) Telecoms
8 9 (3.73%) Organisational Skills
9 6 (2.49%) Marketing
10 5 (2.07%) Publishing
11 4 (1.66%) International Banking
12 2 (0.83%) Front Office
12 2 (0.83%) Investment Banking
12 2 (0.83%) Retail
13 1 (0.41%) Back Office
13 1 (0.41%) Billing
13 1 (0.41%) Inclusion and Diversity
13 1 (0.41%) Multimedia
13 1 (0.41%) Portuguese Language
Libraries, Frameworks & Software Standards
1 13 (5.39%) .NET
2 7 (2.90%) FIX Protocol
3 4 (1.66%) Web Services
4 2 (0.83%) Middleware
5 1 (0.41%) EDI
Miscellaneous
1 39 (16.18%) Video Conferencing
2 35 (14.52%) Onboarding
3 13 (5.39%) Enterprise Software
4 12 (4.98%) Analytical Mindset
5 11 (4.56%) Driving Licence
6 6 (2.49%) iPhone
7 5 (2.07%) Reference Data
8 4 (1.66%) CCTV
8 4 (1.66%) iPad
8 4 (1.66%) Legacy Applications
8 4 (1.66%) Mobile App
9 3 (1.24%) AS400
9 3 (1.24%) Data Protection Act
9 3 (1.24%) e-Learning
9 3 (1.24%) Management Information System
10 2 (0.83%) Derivative
10 2 (0.83%) Equities
10 2 (0.83%) iSeries
10 2 (0.83%) Smartphone
10 2 (0.83%) Video\Live Streaming
Operating Systems
1 108 (44.81%) Windows
2 29 (12.03%) Windows Server
3 28 (11.62%) Windows 10
4 19 (7.88%) Linux
5 16 (6.64%) Mac OS
6 8 (3.32%) Apple iOS
7 6 (2.49%) Unix
8 2 (0.83%) Solaris
8 2 (0.83%) Ubuntu
9 1 (0.41%) Windows Server 2012
9 1 (0.41%) Windows Server 2016
9 1 (0.41%) Windows Server 2019
Processes & Methodologies
1 74 (30.71%) ITIL
1 74 (30.71%) Problem-Solving
2 39 (16.18%) Customer Service
3 36 (14.94%) ITSM
4 30 (12.45%) Runbook
5 28 (11.62%) Data Management
6 26 (10.79%) Continuous Improvement
7 23 (9.54%) Business Intelligence
8 20 (8.30%) Change Management
9 19 (7.88%) Service Delivery
10 16 (6.64%) Data Analysis
10 16 (6.64%) ERP
11 15 (6.22%) Document Management
12 14 (5.81%) CI/CD
12 14 (5.81%) DevOps
12 14 (5.81%) Incident Management
12 14 (5.81%) Task Automation
13 13 (5.39%) Data Pipeline
13 13 (5.39%) Process Improvement
14 12 (4.98%) Facilities Management
Programming Languages
1 60 (24.90%) SQL
2 27 (11.20%) PowerShell
3 13 (5.39%) VB.NET
4 9 (3.73%) Python
5 5 (2.07%) C#
6 4 (1.66%) Delphi
6 4 (1.66%) Pascal
6 4 (1.66%) PHP
6 4 (1.66%) PL/SQL
7 3 (1.24%) Bash
8 2 (0.83%) Java
9 1 (0.41%) JavaScript
9 1 (0.41%) T-SQL
Qualifications
1 27 (11.20%) Degree
2 12 (4.98%) A+ Certification
3 5 (2.07%) MBCS
4 4 (1.66%) Computer Science Degree
4 4 (1.66%) Microsoft Certified Professional
5 3 (1.24%) ITIL Certification
5 3 (1.24%) Master's Degree
6 2 (0.83%) CCNA
6 2 (0.83%) Cisco Certification
6 2 (0.83%) Network+ Certification
7 1 (0.41%) AWS Certification
7 1 (0.41%) MCDST
7 1 (0.41%) MCITP
7 1 (0.41%) MCSA
7 1 (0.41%) MCSE
7 1 (0.41%) Microsoft Certification
Quality Assurance & Compliance
1 16 (6.64%) SLA
2 10 (4.15%) ISO/IEC 27001
3 4 (1.66%) Cyber Essentials
4 3 (1.24%) Accessibility
5 1 (0.41%) QA
System Software
1 63 (26.14%) Active Directory
2 8 (3.32%) VMware Infrastructure
3 6 (2.49%) Hyper-V
4 4 (1.66%) Virtual Machines
5 2 (0.83%) Virtual Desktop
6 1 (0.41%) BitLocker
Systems Management
1 30 (12.45%) Microsoft Intune
2 7 (2.90%) SCCM
3 2 (0.83%) Grafana
4 1 (0.41%) Jamf Pro
Vendors
1 107 (44.40%) Microsoft
2 22 (9.13%) ServiceNow
3 8 (3.32%) VMware
4 6 (2.49%) Apple
4 6 (2.49%) Cisco
4 6 (2.49%) Google
4 6 (2.49%) Polycom
5 5 (2.07%) Salesforce
6 3 (1.24%) Atlassian
6 3 (1.24%) Genesys
6 3 (1.24%) iManage
6 3 (1.24%) Intapp
7 2 (0.83%) Arista
7 2 (0.83%) CheckPoint
7 2 (0.83%) CQG
7 2 (0.83%) InterSystems
7 2 (0.83%) Juniper
7 2 (0.83%) Palo Alto
7 2 (0.83%) SolarWinds
7 2 (0.83%) Trayport