Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £40,750 per year, according to job vacancies posted during the 6 months leading to 16 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Feb 2026
Same period 2025 Same period 2024
Rank 164 165 133
Rank change year-on-year +1 -32 +137
Permanent jobs requiring a Support Analyst 260 318 484
As % of all permanent jobs in London 1.68% 2.13% 2.27%
As % of the Job Titles category 1.84% 2.33% 2.41%
Number of salaries quoted 191 223 433
10th Percentile £30,500 £31,250 £31,250
25th Percentile £32,500 £38,000 £34,500
Median annual salary (50th Percentile) £40,750 £50,000 £42,500
Median % change year-on-year -18.50% +17.65% +4.43%
75th Percentile £53,750 £67,500 £56,250
90th Percentile £68,750 £80,000 £76,000
England median annual salary £33,500 £40,000 £36,500
% change year-on-year -16.25% +9.59% +8.96%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 14,124 13,657 20,124
% of permanent jobs with a recognized job title 91.34% 91.54% 94.48%
Number of salaries quoted 9,397 7,854 16,262
10th Percentile £36,250 £42,500 £39,420
25th Percentile £50,000 £56,250 £52,500
Median annual salary (50th Percentile) £72,500 £75,000 £72,500
Median % change year-on-year -3.33% +3.45% -1.36%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £111,250 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -11.29%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 16 February 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 16 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +2 87 £45,000 -8.15% 3
East London +3 10 £32,500 - 2
South London - 9 £37,500 - 2
West London - 6 £34,750 - 1
North London - 1 £32,000 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 16 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 118 (45.38%) Microsoft
2 103 (39.62%) Windows
3 95 (36.54%) ITIL
4 78 (30.00%) SQL
5 76 (29.23%) Microsoft 365
6 74 (28.46%) Problem-Solving
7 71 (27.31%) Azure
8 70 (26.92%) Active Directory
9 48 (18.46%) Customer Service
10 47 (18.08%) Entra ID
11 45 (17.31%) Degree
12 41 (15.77%) Change Management
13 40 (15.38%) Microsoft Excel
13 40 (15.38%) Microsoft Intune
14 37 (14.23%) Microsoft Office
15 31 (11.92%) SQL Server
16 30 (11.54%) Runbook
16 30 (11.54%) VPN
16 30 (11.54%) Windows 10
17 29 (11.15%) Power Platform
17 29 (11.15%) SharePoint
18 28 (10.77%) Firewall
18 28 (10.77%) ITSM
19 26 (10.00%) Business Intelligence
19 26 (10.00%) Power BI
19 26 (10.00%) Windows Server
20 23 (8.85%) Microsoft Exchange
20 23 (8.85%) PowerShell
21 22 (8.46%) Data Management
21 22 (8.46%) Microsoft PowerPoint

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 29 (11.15%) SharePoint
2 23 (8.85%) Microsoft Exchange
3 10 (3.85%) Skype for Business
4 9 (3.46%) Confluence
5 2 (0.77%) IIS
6 1 (0.38%) Appian
6 1 (0.38%) Moodle
6 1 (0.38%) Umbraco
Applications
1 40 (15.38%) Microsoft Excel
2 37 (14.23%) Microsoft Office
3 22 (8.46%) Microsoft PowerPoint
4 4 (1.54%) Spreadsheet
5 3 (1.15%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Photoshop
Business Applications
1 17 (6.54%) Endur
2 5 (1.92%) Fidessa
3 3 (1.15%) Dynamics AX
3 3 (1.15%) Elite 3E
3 3 (1.15%) Visualfiles
4 1 (0.38%) Alphatax
4 1 (0.38%) EuroRunner
4 1 (0.38%) NetSuite
4 1 (0.38%) Unit4 Business World
Cloud Services
1 76 (29.23%) Microsoft 365
2 71 (27.31%) Azure
3 47 (18.08%) Entra ID
4 29 (11.15%) Power Platform
5 18 (6.92%) AWS
6 17 (6.54%) Power Automate
7 11 (4.23%) OneDrive
8 10 (3.85%) SaaS
9 9 (3.46%) PowerApps
10 8 (3.08%) dbt
11 5 (1.92%) Azure Monitor
12 4 (1.54%) Dynamics 365
13 3 (1.15%) Datadog
13 3 (1.15%) Google Workspace
14 1 (0.38%) Boomi
14 1 (0.38%) GCP
14 1 (0.38%) IaaS
14 1 (0.38%) iPaaS
14 1 (0.38%) Oracle Service Cloud
14 1 (0.38%) Zapier
Communications & Networking
1 30 (11.54%) VPN
2 28 (10.77%) Firewall
3 21 (8.08%) DNS
4 19 (7.31%) DHCP
5 16 (6.15%) TCP/IP
6 14 (5.38%) WebEx
7 13 (5.00%) Wi-Fi
8 12 (4.62%) WinSCP
8 12 (4.62%) Wireless
9 11 (4.23%) Unified Communications
10 10 (3.85%) Skype
11 8 (3.08%) LAN
11 8 (3.08%) VLAN
11 8 (3.08%) WAN
12 7 (2.69%) SD-WAN
13 6 (2.31%) MPLS
14 4 (1.54%) Remote Desktop
15 3 (1.15%) Wireshark
16 2 (0.77%) FIX Connectivity
17 1 (0.38%) Mobile Broadband
Database & Business Intelligence
1 31 (11.92%) SQL Server
2 26 (10.00%) Power BI
3 17 (6.54%) Relational Database
4 10 (3.85%) Metabase
4 10 (3.85%) SQL Server Integration Services
5 8 (3.08%) Data Warehouse
6 5 (1.92%) SQL Server Reporting Services
7 2 (0.77%) Azure SQL Database
7 2 (0.77%) MySQL
7 2 (0.77%) PostgreSQL
8 1 (0.38%) DB2
Development Applications
1 19 (7.31%) JIRA
2 11 (4.23%) Git
3 10 (3.85%) Visual Studio
4 2 (0.77%) Rational Rhapsody
General
1 130 (50.00%) Social Skills
2 70 (26.92%) Finance
3 46 (17.69%) Analytical Skills
4 41 (15.77%) Law
5 36 (13.85%) Legal
6 21 (8.08%) Telecoms
7 10 (3.85%) Banking
7 10 (3.85%) Organisational Skills
8 9 (3.46%) Documentation Skills
9 6 (2.31%) Front Office
10 5 (1.92%) Marketing
10 5 (1.92%) Publishing
11 4 (1.54%) Back Office
11 4 (1.54%) Retail
12 3 (1.15%) Investment Banking
13 2 (0.77%) Spanish Language
14 1 (0.38%) Advertising
14 1 (0.38%) Billing
14 1 (0.38%) Portuguese Language
Libraries, Frameworks & Software Standards
1 10 (3.85%) .NET
2 8 (3.08%) FIX Protocol
3 5 (1.92%) HTML
4 4 (1.54%) CSS
5 2 (0.77%) jQuery
5 2 (0.77%) Middleware
5 2 (0.77%) Web Services
6 1 (0.38%) EDI
6 1 (0.38%) MFC
Miscellaneous
1 36 (13.85%) Onboarding
2 35 (13.46%) Video Conferencing
3 17 (6.54%) Enterprise Software
4 16 (6.15%) Driving Licence
5 15 (5.77%) Management Information System
6 8 (3.08%) Analytical Mindset
7 6 (2.31%) iPhone
7 6 (2.31%) Reference Data
8 5 (1.92%) Data Centre
9 4 (1.54%) e-Learning
9 4 (1.54%) EPoS
9 4 (1.54%) iPad
9 4 (1.54%) Mobile App
9 4 (1.54%) Self-Motivation
10 3 (1.15%) AS400
10 3 (1.15%) Cyber Threat
10 3 (1.15%) Derivative
10 3 (1.15%) Equities
11 2 (0.77%) Eurex
11 2 (0.77%) Product Ownership
Operating Systems
1 103 (39.62%) Windows
2 30 (11.54%) Windows 10
3 26 (10.00%) Windows Server
4 20 (7.69%) Linux
4 20 (7.69%) Mac OS
5 12 (4.62%) Unix
6 7 (2.69%) Apple iOS
7 4 (1.54%) Solaris
8 2 (0.77%) Ubuntu
8 2 (0.77%) Windows Server 2012
8 2 (0.77%) Windows Server 2016
9 1 (0.38%) Windows Server 2008
9 1 (0.38%) Windows Server 2019
Processes & Methodologies
1 95 (36.54%) ITIL
2 74 (28.46%) Problem-Solving
3 48 (18.46%) Customer Service
4 41 (15.77%) Change Management
5 30 (11.54%) Runbook
6 28 (10.77%) ITSM
7 26 (10.00%) Business Intelligence
8 22 (8.46%) Data Management
9 21 (8.08%) Service Management
10 19 (7.31%) Continuous Improvement
11 18 (6.92%) Document Management
12 17 (6.54%) CI/CD
12 17 (6.54%) DevOps
13 16 (6.15%) Problem Management
14 14 (5.38%) Incident Management
15 13 (5.00%) Computer Science
15 13 (5.00%) Data Analysis
15 13 (5.00%) Service Delivery
15 13 (5.00%) Task Automation
16 12 (4.62%) Data Protection
Programming Languages
1 78 (30.00%) SQL
2 23 (8.85%) PowerShell
3 19 (7.31%) Python
4 10 (3.85%) VB.NET
5 7 (2.69%) Java
6 4 (1.54%) C#
7 3 (1.15%) Bash
7 3 (1.15%) JavaScript
7 3 (1.15%) T-SQL
8 2 (0.77%) Delphi
8 2 (0.77%) Pascal
8 2 (0.77%) PHP
8 2 (0.77%) Shell Script
9 1 (0.38%) Bicep
9 1 (0.38%) PL/SQL
Qualifications
1 45 (17.31%) Degree
2 11 (4.23%) A+ Certification
2 11 (4.23%) Computer Science Degree
3 10 (3.85%) Microsoft Certification
3 10 (3.85%) Microsoft Certified Professional
4 6 (2.31%) CCNA
4 6 (2.31%) Cisco Certification
4 6 (2.31%) Network+ Certification
5 4 (1.54%) ITIL Certification
5 4 (1.54%) Master's Degree
6 1 (0.38%) AWS Certification
6 1 (0.38%) Azure Certification
6 1 (0.38%) BPSS Clearance
6 1 (0.38%) MCDST
6 1 (0.38%) MCITP
6 1 (0.38%) MCSA
6 1 (0.38%) MCSE
6 1 (0.38%) MCTS
6 1 (0.38%) SC Cleared
6 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 16 (6.15%) SLA
2 10 (3.85%) ISO/IEC 27001
3 5 (1.92%) QA
4 4 (1.54%) Accessibility
4 4 (1.54%) Cyber Essentials
5 2 (0.77%) GDPR
System Software
1 70 (26.92%) Active Directory
2 12 (4.62%) VMware Infrastructure
3 7 (2.69%) Hyper-V
4 5 (1.92%) Virtual Machines
5 1 (0.38%) BitLocker
5 1 (0.38%) Virtual Desktop
Systems Management
1 40 (15.38%) Microsoft Intune
2 2 (0.77%) Grafana
2 2 (0.77%) SCCM
3 1 (0.38%) SCOM
3 1 (0.38%) Terraform
Vendors
1 118 (45.38%) Microsoft
2 17 (6.54%) Cisco
3 15 (5.77%) ServiceNow
4 12 (4.62%) VMware
5 10 (3.85%) Polycom
6 9 (3.46%) CheckPoint
6 9 (3.46%) Guidewire
6 9 (3.46%) Palo Alto
7 7 (2.69%) Meraki
7 7 (2.69%) Salesforce
8 6 (2.31%) Arista
8 6 (2.31%) Fortinet
8 6 (2.31%) Genesys
8 6 (2.31%) Intapp
8 6 (2.31%) Juniper
9 5 (1.92%) Apple
9 5 (1.92%) HP
10 4 (1.54%) Google
10 4 (1.54%) iManage
10 4 (1.54%) SolarWinds