Period
to 18 November 2019

The median annual salary for a Support Analyst was £35,000 in advertised job vacancies in London during the 6 months to 18 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > London
6 months to
18 Nov 2019
Same period 2018 Same period 2017
Rank 129 137 142
Rank change year-on-year +8 +5 -29
Permanent jobs requiring a Support Analyst 1,389 1,645 1,867
As % of all permanent IT jobs advertised in London 2.56% 2.48% 2.49%
As % of the Job Titles category 2.70% 2.60% 2.63%
Number of salaries quoted 1,226 1,448 1,540
London median annual salary £35,000 £40,000 £37,500
Median salary % change year-on-year -12.50% +6.67% +7.14%
10th Percentile £23,500 £25,000 £25,000
90th Percentile £65,000 £66,250 £62,500
England median annual salary £30,500 £32,500 £31,000
% change year-on-year -6.15% +4.84% -1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 51,472 63,280 71,103
% of permanent IT jobs with a recognized job title 94.88% 95.31% 94.69%
Number of salaries quoted 41,889 51,901 55,870
London median annual salary £63,850 £60,000 £60,000
Median salary % change year-on-year +6.42% - +4.35%
10th Percentile £35,000 £33,000 £33,250
90th Percentile £97,500 £93,750 £90,000
England median annual salary £52,364 £50,000 £50,000
% change year-on-year +4.73% - +5.26%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Support Analyst in London over the 6 months to 18 November 2019.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 18 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +10 398 £35,000 -17.65% 62
South London +25 110 £30,000 +9.09% 7
West London -8 74 £33,000 +1.54% 24
East London +6 32 £36,434 +21.45% 4
North London +22 26 £36,500 +46.00% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 18 November 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 719 (51.76%) Windows
2 512 (36.86%) Microsoft
3 492 (35.42%) Active Directory
4 420 (30.24%) Finance
5 393 (28.29%) SQL
6 387 (27.86%) Office 365
7 286 (20.59%) Windows 10
8 276 (19.87%) ITIL
9 270 (19.44%) Microsoft Office
10 263 (18.93%) Windows Server
11 234 (16.85%) SQL Server
12 228 (16.41%) Windows 7
13 162 (11.66%) Citrix
14 159 (11.45%) Problem-Solving
15 150 (10.80%) Degree
16 142 (10.22%) Oracle
17 132 (9.50%) .NET
18 125 (9.00%) SCCM
19 121 (8.71%) LAN
20 112 (8.06%) WAN
21 111 (7.99%) Microsoft Excel
22 110 (7.92%) Analytical Skills
23 108 (7.78%) VMware
24 103 (7.42%) Law
25 102 (7.34%) MS Exchange
26 101 (7.27%) Java
27 97 (6.98%) CRM
28 96 (6.91%) TCP/IP
29 94 (6.77%) ERP
30 93 (6.70%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (7.34%) MS Exchange
2 73 (5.26%) SharePoint
3 68 (4.90%) IIS
4 63 (4.54%) Skype for Business
5 38 (2.74%) Tomcat
6 30 (2.16%) BizTalk Server
7 22 (1.58%) Exchange Server 2013
8 20 (1.44%) Exchange Server 2010
9 17 (1.22%) CMS
10 14 (1.01%) Apache
10 14 (1.01%) Oracle SOA Suite
11 12 (0.86%) IBM Notes
12 11 (0.79%) IBM Domino
12 11 (0.79%) Umbraco
12 11 (0.79%) WordPress
13 9 (0.65%) JBoss
14 8 (0.58%) Confluence
15 6 (0.43%) SharePoint 2013
15 6 (0.43%) WebLogic
16 5 (0.36%) WebSphere
Applications
1 270 (19.44%) Microsoft Office
2 111 (7.99%) Microsoft Excel
3 40 (2.88%) Microsoft PowerPoint
4 13 (0.94%) MS Visio
5 10 (0.72%) SPSS
6 5 (0.36%) Microsoft Project
7 4 (0.29%) Chatbot
8 3 (0.22%) Adobe Creative Suite
8 3 (0.22%) Spreadsheet
9 2 (0.14%) Acrobat
9 2 (0.14%) AutoCAD
10 1 (0.072%) Adobe Illustrator
10 1 (0.072%) InDesign
10 1 (0.072%) Photoshop
Business Applications
1 55 (3.96%) Dynamics CRM
2 42 (3.02%) Dynamics AX
3 27 (1.94%) thinkFolio
4 17 (1.22%) SAP Oil and Gas
5 9 (0.65%) Elite 3E
6 7 (0.50%) LatentZero
7 6 (0.43%) Bloomberg AIM
7 6 (0.43%) Eagle PACE
7 6 (0.43%) LongView
7 6 (0.43%) Markit EDM
7 6 (0.43%) NetSuite
7 6 (0.43%) Oracle Applications
8 5 (0.36%) Bloomberg TOMS
9 3 (0.22%) Aareon QL
9 3 (0.22%) Dynamics SL
9 3 (0.22%) Eloqua
9 3 (0.22%) PeopleSoft Financials
9 3 (0.22%) Raiser's Edge
10 2 (0.14%) Dynamics NAV
10 2 (0.14%) SAP SD
Cloud Services
1 387 (27.86%) Office 365
2 86 (6.19%) Azure
3 39 (2.81%) AWS
4 28 (2.02%) SaaS
5 21 (1.51%) Dynamics 365
6 15 (1.08%) OneDrive
6 15 (1.08%) Power Platform
7 13 (0.94%) Azure Active Directory
8 7 (0.50%) Mimecast
9 5 (0.36%) GitHub
9 5 (0.36%) Microsoft Flow
9 5 (0.36%) PowerApps
10 3 (0.22%) Adobe Analytics
10 3 (0.22%) Force.com
10 3 (0.22%) Yammer
11 2 (0.14%) Adobe Creative Cloud
11 2 (0.14%) Azure Data Factory
11 2 (0.14%) G Suite
11 2 (0.14%) Google Analytics
11 2 (0.14%) PaaS
Communications & Networking
1 121 (8.71%) LAN
2 112 (8.06%) WAN
3 96 (6.91%) TCP/IP
4 85 (6.12%) DNS
5 73 (5.26%) DHCP
6 68 (4.90%) Firewall
7 67 (4.82%) Skype
8 52 (3.74%) VPN
9 49 (3.53%) VoIP
10 36 (2.59%) Wireless
11 28 (2.02%) Internet
11 28 (2.02%) Network Security
12 27 (1.94%) Remote Desktop
13 24 (1.73%) Wi-Fi
14 16 (1.15%) IP Telephony
14 16 (1.15%) VLAN
15 12 (0.86%) SSL
16 9 (0.65%) HTTP
16 9 (0.65%) SAN
16 9 (0.65%) SMTP
Database & Business Intelligence
1 234 (16.85%) SQL Server
2 86 (6.19%) SQL Server Integration Services
3 53 (3.82%) SQL Server Reporting Services
4 28 (2.02%) SQL Server Analysis Services
5 21 (1.51%) Data Warehouse
6 19 (1.37%) DB2
7 17 (1.22%) Relational Database
8 13 (0.94%) Oracle Database
9 12 (0.86%) RDBMS
10 11 (0.79%) MySQL
10 11 (0.79%) QlikView
11 9 (0.65%) Crystal Reports
11 9 (0.65%) MS Access
11 9 (0.65%) Power BI
12 5 (0.36%) SQL Server 2005
13 4 (0.29%) BusinessObjects
13 4 (0.29%) Oracle Database 10g
13 4 (0.29%) SQL Server 2008
14 3 (0.22%) NoSQL
14 3 (0.22%) Oracle BI Publisher
Development Applications
1 41 (2.95%) JIRA
2 19 (1.37%) Octopus Deploy
3 14 (1.01%) Team Foundation Server
4 9 (0.65%) Git (software)
4 9 (0.65%) TeamCity
5 7 (0.50%) Jenkins
5 7 (0.50%) Subversion
6 6 (0.43%) WinDbg
7 5 (0.36%) Sonatype Nexus
8 3 (0.22%) Eclipse
8 3 (0.22%) Maven
8 3 (0.22%) Visual Studio
9 2 (0.14%) IntelliJ
10 1 (0.072%) Ant
10 1 (0.072%) Appium
10 1 (0.072%) Fiddler
10 1 (0.072%) GitLab
10 1 (0.072%) MSI
10 1 (0.072%) PowerBuilder
10 1 (0.072%) Selenium
General
1 420 (30.24%) Finance
2 103 (7.42%) Law
3 73 (5.26%) Banking
3 73 (5.26%) Front Office
4 50 (3.60%) Legal
5 49 (3.53%) Back Office
6 43 (3.10%) Retail
7 23 (1.66%) Marketing
8 19 (1.37%) Public Sector
9 17 (1.22%) Financial Institution
10 16 (1.15%) French Language
11 13 (0.94%) Telecoms
12 11 (0.79%) Local Government
13 10 (0.72%) Advertising
13 10 (0.72%) Investment Banking
13 10 (0.72%) Pharmaceutical
14 9 (0.65%) Publishing
15 8 (0.58%) German Language
16 4 (0.29%) Music Industry
17 3 (0.22%) Retail Banking
Libraries, Frameworks & Software Standards
1 132 (9.50%) .NET
2 64 (4.61%) XML
3 49 (3.53%) FIX Protocol
4 46 (3.31%) HTML
5 45 (3.24%) ASP.NET
6 43 (3.10%) CSS
7 34 (2.45%) Ajax
8 26 (1.87%) Middleware
9 18 (1.30%) jQuery
10 17 (1.22%) Web Services
11 16 (1.15%) JSON
12 15 (1.08%) XSD
12 15 (1.08%) XSLT
13 11 (0.79%) ASP.NET MVC
14 10 (0.72%) COM
14 10 (0.72%) SOAP
15 9 (0.65%) Spring
16 8 (0.58%) RESTful
17 6 (0.43%) JSP
18 5 (0.36%) Servlets
Miscellaneous
1 110 (7.92%) Analytical Skills
2 50 (3.60%) Video Conferencing
3 44 (3.17%) iPhone
4 43 (3.10%) Blackberry
5 42 (3.02%) Management Information System
5 42 (3.02%) Self-Motivation
6 40 (2.88%) Fixed Income
7 37 (2.66%) Reinsurance
8 35 (2.52%) Foreign Exchange (FX)
9 33 (2.38%) Equities
10 30 (2.16%) iSeries
11 28 (2.02%) Smartphone
12 27 (1.94%) AS400
13 22 (1.58%) Replication
14 21 (1.51%) Data Centre
15 20 (1.44%) Derivative
15 20 (1.44%) Hedge funds
16 19 (1.37%) iPad
17 17 (1.22%) Driving Licence
18 16 (1.15%) User Experience
Operating Systems
1 719 (51.76%) Windows
2 286 (20.59%) Windows 10
3 263 (18.93%) Windows Server
4 228 (16.41%) Windows 7
5 93 (6.70%) Windows Server 2012
6 89 (6.41%) Android
6 89 (6.41%) Linux
7 78 (5.62%) Unix
8 60 (4.32%) Apple iOS
9 40 (2.88%) Windows 8
10 39 (2.81%) Mac OS
11 36 (2.59%) Windows Server 2008
12 21 (1.51%) Mac OS X
13 18 (1.30%) Windows Server 2003
14 14 (1.01%) Windows Vista
15 9 (0.65%) Red Hat Enterprise Linux
16 5 (0.36%) Windows XP
17 4 (0.29%) Solaris
18 2 (0.14%) VMS
18 2 (0.14%) Windows NT
Processes & Methodologies
1 276 (19.87%) ITIL
2 159 (11.45%) Problem-Solving
3 97 (6.98%) CRM
4 94 (6.77%) ERP
5 77 (5.54%) Computer Science
6 73 (5.26%) Incident Management
7 63 (4.54%) Agile Software Development
7 63 (4.54%) Fintech
8 59 (4.25%) Change Management
9 58 (4.18%) Asset Management
10 56 (4.03%) Time Management
11 55 (3.96%) Service Delivery
11 55 (3.96%) Service Management
12 51 (3.67%) Problem Management
13 46 (3.31%) Investment Management
14 42 (3.02%) Process Improvement
15 37 (2.66%) Logistics
15 37 (2.66%) Migration
15 37 (2.66%) Mobile Device Management
16 34 (2.45%) ITSM
Programming Languages
1 393 (28.29%) SQL
2 101 (7.27%) Java
3 79 (5.69%) C#
4 77 (5.54%) PowerShell
5 65 (4.68%) T-SQL
6 52 (3.74%) JavaScript
7 35 (2.52%) Python
8 31 (2.23%) PL/SQL
9 28 (2.02%) Bash Shell
10 27 (1.94%) RPG
11 25 (1.80%) PHP
12 22 (1.58%) Perl
13 16 (1.15%) VBA
14 15 (1.08%) XPath
15 9 (0.65%) VBScript
16 7 (0.50%) VB.NET
17 6 (0.43%) Shell Script
18 4 (0.29%) Korn
18 4 (0.29%) VB
19 3 (0.22%) X++
Qualifications
1 150 (10.80%) Degree
2 48 (3.46%) Microsoft Certification
3 26 (1.87%) Computer Science Degree
4 25 (1.80%) CCNA
4 25 (1.80%) Cisco Certification
5 21 (1.51%) MCP
5 21 (1.51%) MCSE
6 18 (1.30%) ITIL Certification
7 17 (1.22%) MCSA
8 14 (1.01%) MCDST
9 13 (0.94%) DBS Check
10 10 (0.72%) A+ Certification
10 10 (0.72%) CCNP
10 10 (0.72%) ITIL Foundation Certificate
11 9 (0.65%) Security Cleared
12 6 (0.43%) CCSA
12 6 (0.43%) CCSE
12 6 (0.43%) Check Point Certification
12 6 (0.43%) JNCIP
12 6 (0.43%) JNCIS
Quality Assurance & Compliance
1 92 (6.62%) SLA
2 19 (1.37%) ISO/IEC 27001
3 17 (1.22%) QA
4 8 (0.58%) GDPR
4 8 (0.58%) PMO
5 1 (0.072%) Data Quality
5 1 (0.072%) DICOM
5 1 (0.072%) HL7
5 1 (0.072%) ISO 15022
5 1 (0.072%) ISO 20022
5 1 (0.072%) ITGC
5 1 (0.072%) PCI DSS
5 1 (0.072%) Sarbanes-Oxley
System Software
1 492 (35.42%) Active Directory
2 63 (4.54%) VMware Infrastructure
3 45 (3.24%) Hyper-V
4 14 (1.01%) Forefront TMG
5 11 (0.79%) Virtual Desktop
6 10 (0.72%) XenApp
7 8 (0.58%) vSphere
8 7 (0.50%) Terminal Services
8 7 (0.50%) Virtual Machines
9 5 (0.36%) XenDesktop
10 4 (0.29%) Docker
11 3 (0.22%) VMware ESXi
12 2 (0.14%) BitLocker
13 1 (0.072%) Cronacle
13 1 (0.072%) NFS
Systems Management
1 125 (9.00%) SCCM
2 18 (1.30%) Microsoft Intune
3 13 (0.94%) Control-M
4 12 (0.86%) WebSphere Cast Iron
5 9 (0.65%) AirWatch
6 8 (0.58%) Jamf Pro
6 8 (0.58%) Perfmon
7 7 (0.50%) Ansible
8 6 (0.43%) XenMobile
9 5 (0.36%) PaperCut
10 4 (0.29%) Cisco CUCM
10 4 (0.29%) Kubernetes
10 4 (0.29%) Norton AntiVirus
11 3 (0.22%) Data Guard
11 3 (0.22%) Oracle Enterprise Manager
11 3 (0.22%) SafeCom
11 3 (0.22%) SCOM
11 3 (0.22%) WMI
11 3 (0.22%) WSUS
12 2 (0.14%) Terraform
Vendors
1 512 (36.86%) Microsoft
2 162 (11.66%) Citrix
3 142 (10.22%) Oracle
4 108 (7.78%) VMware
5 64 (4.61%) SAP
6 61 (4.39%) Cisco
7 58 (4.18%) ServiceNow
8 51 (3.67%) Apple
9 46 (3.31%) JD Edwards
10 35 (2.52%) Bloomberg
11 29 (2.09%) Charles River
12 25 (1.80%) iManage
13 17 (1.22%) Salesforce.com
14 16 (1.15%) HP
15 15 (1.08%) Adobe
16 13 (0.94%) Fidessa
16 13 (0.94%) IBM
16 13 (0.94%) Mitel
16 13 (0.94%) Sony
17 12 (0.86%) Lotus