Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 2 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Dec 2025
Same period 2024 Same period 2023
Rank 153 178 146
Rank change year-on-year +25 -32 +96
Permanent jobs requiring a Support Analyst 266 331 404
As % of all permanent jobs in London 2.03% 1.95% 2.19%
As % of the Job Titles category 2.24% 2.06% 2.31%
Number of salaries quoted 207 246 370
10th Percentile £31,000 £31,250 £27,950
25th Percentile £36,250 £37,500 £32,500
Median annual salary (50th Percentile) £45,000 £47,500 £40,000
Median % change year-on-year -5.26% +18.75% -2.44%
75th Percentile £57,500 £67,500 £62,188
90th Percentile £73,750 £83,750 £75,000
England median annual salary £33,500 £39,000 £36,250
% change year-on-year -14.10% +7.59% +6.62%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,885 16,072 17,520
% of permanent jobs with a recognized job title 90.71% 94.55% 94.90%
Number of salaries quoted 7,769 9,745 14,287
10th Percentile £35,750 £41,250 £41,250
25th Percentile £50,000 £55,000 £55,000
Median annual salary (50th Percentile) £72,500 £75,000 £75,000
Median % change year-on-year -3.33% - +3.45%
75th Percentile £95,000 £95,000 £95,000
90th Percentile £117,500 £120,000 £115,000
England median annual salary £55,000 £58,500 £60,000
% change year-on-year -5.98% -2.50% -

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 2 December 2025.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 2 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +15 77 £45,000 - 15
West London +10 9 £34,500 -21.98% 6
East London -8 8 £33,750 +3.85% 1
South London - 8 £35,000 - 2
North London - 2 £30,250 - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 2 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 133 (50.00%) Microsoft
2 116 (43.61%) Windows
3 106 (39.85%) ITIL
4 85 (31.95%) Problem-Solving
5 83 (31.20%) Active Directory
5 83 (31.20%) SQL
6 81 (30.45%) Microsoft 365
7 75 (28.20%) Azure
8 63 (23.68%) Degree
9 55 (20.68%) Microsoft Office
10 52 (19.55%) Customer Service
11 46 (17.29%) Microsoft Excel
12 42 (15.79%) Microsoft Intune
13 41 (15.41%) Entra ID
14 38 (14.29%) Windows 10
15 37 (13.91%) Change Management
16 34 (12.78%) SQL Server
16 34 (12.78%) VPN
17 32 (12.03%) Firewall
18 30 (11.28%) Mac OS
18 30 (11.28%) Microsoft Exchange
19 29 (10.90%) Service Management
20 28 (10.53%) SharePoint
21 27 (10.15%) DNS
21 27 (10.15%) ITSM
21 27 (10.15%) Power Platform
22 26 (9.77%) DHCP
22 26 (9.77%) Microsoft PowerPoint
22 26 (9.77%) Python
23 25 (9.40%) LAN

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 30 (11.28%) Microsoft Exchange
2 28 (10.53%) SharePoint
3 12 (4.51%) Confluence
3 12 (4.51%) Skype for Business
4 2 (0.75%) IIS
5 1 (0.38%) Appian
5 1 (0.38%) Moodle
5 1 (0.38%) Office Communications Server
5 1 (0.38%) Umbraco
Applications
1 55 (20.68%) Microsoft Office
2 46 (17.29%) Microsoft Excel
3 26 (9.77%) Microsoft PowerPoint
4 4 (1.50%) Spreadsheet
5 3 (1.13%) MS Visio
6 1 (0.38%) Acrobat
6 1 (0.38%) Adobe Creative Suite
6 1 (0.38%) Photoshop
Business Applications
1 9 (3.38%) Endur
2 5 (1.88%) Fidessa
3 4 (1.50%) Elite 3E
4 3 (1.13%) Visualfiles
5 1 (0.38%) Carpe Diem
5 1 (0.38%) Dynamics AX
5 1 (0.38%) Eikon
5 1 (0.38%) EuroRunner
5 1 (0.38%) NetSuite
Cloud Services
1 81 (30.45%) Microsoft 365
2 75 (28.20%) Azure
3 41 (15.41%) Entra ID
4 27 (10.15%) Power Platform
5 13 (4.89%) Power Automate
5 13 (4.89%) PowerApps
6 10 (3.76%) AWS
7 9 (3.38%) OneDrive
7 9 (3.38%) SaaS
8 6 (2.26%) Dynamics 365
9 4 (1.50%) Azure Monitor
9 4 (1.50%) dbt
10 3 (1.13%) Google Workspace
11 1 (0.38%) Amazon CloudWatch
11 1 (0.38%) Amazon EC2
11 1 (0.38%) AWS Lambda
11 1 (0.38%) Datadog
11 1 (0.38%) GCP
11 1 (0.38%) IaaS
11 1 (0.38%) PaaS
Communications & Networking
1 34 (12.78%) VPN
2 32 (12.03%) Firewall
3 27 (10.15%) DNS
4 26 (9.77%) DHCP
5 25 (9.40%) LAN
6 22 (8.27%) WAN
7 19 (7.14%) TCP/IP
8 17 (6.39%) Wi-Fi
9 15 (5.64%) Wireless
10 14 (5.26%) Unified Communications
10 14 (5.26%) WebEx
11 13 (4.89%) Skype
12 12 (4.51%) VLAN
13 8 (3.01%) Remote Desktop
14 7 (2.63%) SD-WAN
15 6 (2.26%) MPLS
16 5 (1.88%) IP Telephony
17 4 (1.50%) Wireshark
18 2 (0.75%) FIX Connectivity
18 2 (0.75%) WinSCP
Database & Business Intelligence
1 34 (12.78%) SQL Server
2 20 (7.52%) Power BI
3 11 (4.14%) Relational Database
4 8 (3.01%) MySQL
5 5 (1.88%) Metabase
5 5 (1.88%) SQL Server Reporting Services
6 4 (1.50%) Data Warehouse
7 3 (1.13%) SQL Server Integration Services
8 1 (0.38%) Amazon RDS
Development Applications
1 22 (8.27%) JIRA
2 5 (1.88%) Visual Studio
3 1 (0.38%) Git
General
1 138 (51.88%) Social Skills
2 58 (21.80%) Finance
3 46 (17.29%) Law
4 38 (14.29%) Analytical Skills
5 35 (13.16%) Legal
6 24 (9.02%) Telecoms
7 13 (4.89%) Front Office
8 9 (3.38%) Banking
9 8 (3.01%) Back Office
10 6 (2.26%) Documentation Skills
10 6 (2.26%) Organisational Skills
10 6 (2.26%) Retail
11 4 (1.50%) Investment Banking
12 3 (1.13%) Advertising
13 2 (0.75%) Spanish Language
14 1 (0.38%) Automotive
14 1 (0.38%) Billing
14 1 (0.38%) Financial Institution
14 1 (0.38%) Portuguese Language
14 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 11 (4.14%) FIX Protocol
2 5 (1.88%) HTML
3 4 (1.50%) CSS
4 2 (0.75%) .NET
4 2 (0.75%) EDI
4 2 (0.75%) jQuery
5 1 (0.38%) .NET Framework
5 1 (0.38%) LDAP
5 1 (0.38%) MFC
5 1 (0.38%) XML
Miscellaneous
1 36 (13.53%) Video Conferencing
2 25 (9.40%) Onboarding
3 21 (7.89%) Management Information System
4 17 (6.39%) Enterprise Software
5 14 (5.26%) Driving Licence
6 10 (3.76%) iPhone
7 8 (3.01%) iPad
8 5 (1.88%) Data Centre
8 5 (1.88%) Data Protection Act
8 5 (1.88%) EPoS
8 5 (1.88%) Reference Data
9 4 (1.50%) Analytical Mindset
9 4 (1.50%) Cyber Threat
9 4 (1.50%) e-Learning
9 4 (1.50%) Mobile App
9 4 (1.50%) Self-Motivation
10 3 (1.13%) Derivative
10 3 (1.13%) Equities
11 2 (0.75%) Eurex
11 2 (0.75%) FMCG
Operating Systems
1 116 (43.61%) Windows
2 38 (14.29%) Windows 10
3 30 (11.28%) Mac OS
4 21 (7.89%) Linux
5 18 (6.77%) Windows Server
6 16 (6.02%) Unix
7 9 (3.38%) Apple iOS
8 7 (2.63%) Android
9 5 (1.88%) Windows 7
10 4 (1.50%) Solaris
11 2 (0.75%) Ubuntu
11 2 (0.75%) Windows Server 2016
11 2 (0.75%) Windows Server 2019
12 1 (0.38%) Windows Server 2008
12 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 106 (39.85%) ITIL
2 85 (31.95%) Problem-Solving
3 52 (19.55%) Customer Service
4 37 (13.91%) Change Management
5 29 (10.90%) Service Management
6 27 (10.15%) ITSM
7 24 (9.02%) Problem Management
8 22 (8.27%) Continuous Improvement
8 22 (8.27%) Cybersecurity
9 20 (7.52%) Business Intelligence
9 20 (7.52%) Data Protection
10 19 (7.14%) Document Management
11 18 (6.77%) Data Management
12 14 (5.26%) Agile
12 14 (5.26%) Incident Management
13 13 (4.89%) Batch Processing
13 13 (4.89%) Preventative Maintenance
13 13 (4.89%) Runbook
14 12 (4.51%) Data Analysis
14 12 (4.51%) Root Cause Analysis
Programming Languages
1 83 (31.20%) SQL
2 26 (9.77%) Python
3 14 (5.26%) PowerShell
4 7 (2.63%) Bash
4 7 (2.63%) Java
5 4 (1.50%) C#
6 3 (1.13%) JavaScript
6 3 (1.13%) T-SQL
7 2 (0.75%) Shell Script
8 1 (0.38%) Bicep
8 1 (0.38%) VB.NET
8 1 (0.38%) VBA
Qualifications
1 63 (23.68%) Degree
2 15 (5.64%) Microsoft Certification
3 14 (5.26%) MCP
4 12 (4.51%) A+ Certification
5 10 (3.76%) Computer Science Degree
5 10 (3.76%) ITIL Certification
6 6 (2.26%) CCNA
6 6 (2.26%) Cisco Certification
6 6 (2.26%) Network+ Certification
7 5 (1.88%) MCTS
8 4 (1.50%) Master's Degree
9 1 (0.38%) AWS Certification
9 1 (0.38%) Azure Certification
9 1 (0.38%) BPSS Clearance
9 1 (0.38%) MCDST
9 1 (0.38%) MCITP
9 1 (0.38%) MCSA
9 1 (0.38%) MCSE
9 1 (0.38%) SC Cleared
9 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 13 (4.89%) SLA
2 12 (4.51%) ISO/IEC 27001
3 9 (3.38%) Accessibility
3 9 (3.38%) Cyber Essentials
4 4 (1.50%) QA
5 2 (0.75%) GDPR
System Software
1 83 (31.20%) Active Directory
2 13 (4.89%) VMware Infrastructure
3 7 (2.63%) Hyper-V
4 4 (1.50%) BitLocker
4 4 (1.50%) Firmware
4 4 (1.50%) Virtual Machines
5 1 (0.38%) Virtual Servers
Systems Management
1 42 (15.79%) Microsoft Intune
2 13 (4.89%) SCCM
3 7 (2.63%) Jamf Pro
4 6 (2.26%) Grafana
5 1 (0.38%) SCOM
5 1 (0.38%) Terraform
Vendors
1 133 (50.00%) Microsoft
2 18 (6.77%) Cisco
3 13 (4.89%) Guidewire
3 13 (4.89%) Polycom
3 13 (4.89%) ServiceNow
3 13 (4.89%) VMware
4 12 (4.51%) Apple
5 10 (3.76%) CheckPoint
5 10 (3.76%) Citrix
5 10 (3.76%) HP
5 10 (3.76%) Palo Alto
6 9 (3.38%) Intapp
6 9 (3.38%) Meraki
7 7 (2.63%) Atlassian
7 7 (2.63%) Bloomberg
8 6 (2.26%) Arista
8 6 (2.26%) Fortinet
8 6 (2.26%) Genesys
8 6 (2.26%) Juniper
8 6 (2.26%) Logitech