Support Analyst Job Trends in London

Support Analyst
England > London

The median Support Analyst salary in London is £42,500 per year, according to job vacancies posted during the 6 months leading to 27 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 226 169 198
Rank change year-on-year -57 +29 -45
Permanent jobs requiring a Support Analyst 236 257 324
As % of all permanent jobs in London 0.92% 2.17% 1.71%
As % of the Job Titles category 0.99% 2.38% 1.79%
Number of salaries quoted 203 203 237
10th Percentile £30,850 £30,625 £29,400
25th Percentile £36,250 £36,250 £35,000
Median annual salary (50th Percentile) £42,500 £45,000 £45,000
Median % change year-on-year -5.56% - +12.50%
75th Percentile £53,750 £57,500 £67,500
90th Percentile £77,500 £73,750 £85,000
England median annual salary £34,000 £33,500 £35,000
% change year-on-year +1.49% -4.29% -0.71%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 23,764 10,802 18,115
% of permanent jobs with a recognized job title 92.44% 91.05% 95.34%
Number of salaries quoted 16,164 7,036 11,207
10th Percentile £40,000 £37,500 £40,000
25th Percentile £55,000 £52,500 £52,500
Median annual salary (50th Percentile) £75,000 £72,500 £72,500
Median % change year-on-year +3.45% - -3.33%
75th Percentile £100,000 £96,250 £95,000
90th Percentile - £120,000 £120,000
England median annual salary £59,500 £55,000 £55,000
% change year-on-year +8.18% - -8.33%

Support Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in London.

Support Analyst job vacancy trend in London

Support Analyst
Salary Trend in London

Salary distribution trend for Support Analyst job vacancies in London.

Salary distribution trend for Support Analyst job vacancies in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 27 September 2026.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -14 60 £42,500 -5.56% 9
South London +9 10 £65,000 +73.33%
West London -28 8 £26,000 -16.80% 1
East London - 4 £36,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 27 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 88 (37.29%) Windows
2 80 (33.90%) Microsoft
3 72 (30.51%) Microsoft 365
4 71 (30.08%) ITIL
5 59 (25.00%) Problem-Solving
6 55 (23.31%) Active Directory
7 54 (22.88%) Continuous Improvement
8 42 (17.80%) Customer Service
9 40 (16.95%) ITSM
9 40 (16.95%) SQL
10 38 (16.10%) Entra ID
11 34 (14.41%) Azure
11 34 (14.41%) Linux
12 33 (13.98%) Microsoft Office
13 31 (13.14%) PowerShell
13 31 (13.14%) SharePoint
14 30 (12.71%) Microsoft Exchange
14 30 (12.71%) Windows 10
15 29 (12.29%) ServiceNow
16 24 (10.17%) DNS
16 24 (10.17%) Microsoft Intune
17 23 (9.75%) TCP/IP
18 22 (9.32%) Incident Management
18 22 (9.32%) Unified Communications
19 21 (8.90%) DHCP
19 21 (8.90%) FIX Protocol
20 20 (8.47%) Oracle
21 18 (7.63%) Service Delivery
21 18 (7.63%) Service Management
21 18 (7.63%) Windows Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (13.14%) SharePoint
2 30 (12.71%) Microsoft Exchange
3 8 (3.39%) Confluence
4 7 (2.97%) Skype for Business
5 1 (0.42%) Blackberry Enterprise Server
5 1 (0.42%) IIS
5 1 (0.42%) Tomcat
Applications
1 33 (13.98%) Microsoft Office
2 17 (7.20%) Microsoft Excel
3 13 (5.51%) Microsoft PowerPoint
Business Applications
1 14 (5.93%) Oracle Retail
2 7 (2.97%) Fidessa
3 4 (1.69%) Oracle Applications
3 4 (1.69%) Oracle Assets
3 4 (1.69%) Oracle EBS
3 4 (1.69%) Oracle EBS R12
3 4 (1.69%) Oracle Financials
3 4 (1.69%) Oracle Procure-to-Pay
3 4 (1.69%) Oracle Receivables
4 3 (1.27%) NEC Housing
5 2 (0.85%) Dynamics NAV
6 1 (0.42%) Dynamics CRM
Cloud Services
1 72 (30.51%) Microsoft 365
2 38 (16.10%) Entra ID
3 34 (14.41%) Azure
4 16 (6.78%) SaaS
5 15 (6.36%) OneDrive
6 11 (4.66%) Power Platform
7 9 (3.81%) Dynamics 365
8 8 (3.39%) Microsoft Copilot
9 6 (2.54%) Power Automate
9 6 (2.54%) Slack
10 5 (2.12%) PowerApps
11 3 (1.27%) Google Workspace
11 3 (1.27%) Mimecast
12 2 (0.85%) Anthropic Claude
12 2 (0.85%) Azure DevOps
12 2 (0.85%) ChatGPT
12 2 (0.85%) Datadog
12 2 (0.85%) Google Docs
12 2 (0.85%) Google Sheets
Communications & Networking
1 24 (10.17%) DNS
2 23 (9.75%) TCP/IP
3 22 (9.32%) Unified Communications
4 21 (8.90%) DHCP
5 11 (4.66%) VPN
6 10 (4.24%) FIX Connectivity
7 9 (3.81%) Firewall
7 9 (3.81%) WebEx
8 7 (2.97%) Skype
9 6 (2.54%) VLAN
10 4 (1.69%) LAN
10 4 (1.69%) WAN
11 3 (1.27%) Cisco IOS
11 3 (1.27%) Wi-Fi
11 3 (1.27%) WinSCP
12 1 (0.42%) Cisco IPT
12 1 (0.42%) IP Telephony
12 1 (0.42%) NAS
12 1 (0.42%) SAN
12 1 (0.42%) Wireless
Database & Business Intelligence
1 16 (6.78%) SQL Server
2 5 (2.12%) Relational Database
3 4 (1.69%) Oracle Reports
4 3 (1.27%) SQL Server Integration Services
4 3 (1.27%) SQL Server Reporting Services
5 1 (0.42%) Oracle Database
5 1 (0.42%) PostgreSQL
5 1 (0.42%) SQL Server Analysis Services
Development Applications
1 15 (6.36%) JIRA
2 4 (1.69%) Eclipse
2 4 (1.69%) Oracle Forms
2 4 (1.69%) Toad
3 2 (0.85%) Git
General
1 102 (43.22%) Social Skills
2 64 (27.12%) Finance
3 48 (20.34%) Law
4 39 (16.53%) Analytical Skills
5 32 (13.56%) Banking
6 26 (11.02%) Legal
7 16 (6.78%) Retail
8 11 (4.66%) Front Office
9 9 (3.81%) Investment Banking
10 7 (2.97%) International Banking
10 7 (2.97%) Organisational Skills
11 5 (2.12%) Documentation Skills
11 5 (2.12%) General Ledger
11 5 (2.12%) Telecoms
12 4 (1.69%) Retail Finance
13 3 (1.27%) Back Office
14 2 (0.85%) Inclusion and Diversity
14 2 (0.85%) Legal Technology
14 2 (0.85%) Manufacturing
14 2 (0.85%) Publishing
Libraries, Frameworks & Software Standards
1 21 (8.90%) FIX Protocol
2 11 (4.66%) XML
3 1 (0.42%) .NET
3 1 (0.42%) JSON
Miscellaneous
1 29 (12.29%) Video Conferencing
2 25 (10.59%) Onboarding
3 15 (6.36%) Driving Licence
4 9 (3.81%) Fixed Income
5 7 (2.97%) Equities
6 6 (2.54%) Analytical Mindset
6 6 (2.54%) Hedge funds
6 6 (2.54%) Linux Command Line
6 6 (2.54%) NHS
7 5 (2.12%) Eurex
7 5 (2.12%) Product Ownership
7 5 (2.12%) Self-Motivation
8 2 (0.85%) FMCG
8 2 (0.85%) Housing Association
8 2 (0.85%) iPhone
8 2 (0.85%) Smartphone
9 1 (0.42%) CCTV
9 1 (0.42%) Client/Server
9 1 (0.42%) Foreign Exchange (FX)
9 1 (0.42%) Market Risk
Operating Systems
1 88 (37.29%) Windows
2 34 (14.41%) Linux
3 30 (12.71%) Windows 10
4 18 (7.63%) Windows Server
5 16 (6.78%) Unix
6 7 (2.97%) Mac OS
7 6 (2.54%) CentOS
7 6 (2.54%) Rocky
7 6 (2.54%) Ubuntu
8 5 (2.12%) Solaris
9 4 (1.69%) Apple iOS
10 1 (0.42%) Android
Processes & Methodologies
1 71 (30.08%) ITIL
2 59 (25.00%) Problem-Solving
3 54 (22.88%) Continuous Improvement
4 42 (17.80%) Customer Service
5 40 (16.95%) ITSM
6 22 (9.32%) Incident Management
7 18 (7.63%) Service Delivery
7 18 (7.63%) Service Management
8 17 (7.20%) Inventory Management
9 16 (6.78%) User Experience
10 15 (6.36%) AI
11 14 (5.93%) Business Analysis
11 14 (5.93%) Change Management
11 14 (5.93%) Project Delivery
11 14 (5.93%) Runbook
12 13 (5.51%) Process Improvement
12 13 (5.51%) Release Management
12 13 (5.51%) Stakeholder Management
13 12 (5.08%) Collaborative Working
14 11 (4.66%) Disaster Recovery
Programming Languages
1 40 (16.95%) SQL
2 31 (13.14%) PowerShell
3 15 (6.36%) Python
4 11 (4.66%) Bash
5 9 (3.81%) C++
6 6 (2.54%) JavaScript
7 5 (2.12%) Perl
7 5 (2.12%) Ruby
8 4 (1.69%) PL/SQL
9 3 (1.27%) Java
10 2 (0.85%) Tcl
10 2 (0.85%) T-SQL
11 1 (0.42%) PHP
11 1 (0.42%) R
11 1 (0.42%) VB.NET
Qualifications
1 13 (5.51%) A+ Certification
2 12 (5.08%) Degree
3 7 (2.97%) Microsoft Certification
3 7 (2.97%) Network+ Certification
4 6 (2.54%) MBCS
5 4 (1.69%) BPSS Clearance
5 4 (1.69%) DBS Check
6 2 (0.85%) Computer Science Degree
7 1 (0.42%) CCNA
7 1 (0.42%) Cisco Certification
7 1 (0.42%) MCSA
7 1 (0.42%) MCSE
Quality Assurance & Compliance
1 12 (5.08%) ISO/IEC 27001
2 5 (2.12%) GDPR
3 4 (1.69%) Cyber Essentials
3 4 (1.69%) SLA
4 2 (0.85%) QA
System Software
1 55 (23.31%) Active Directory
2 6 (2.54%) VMware Infrastructure
3 4 (1.69%) Firmware
3 4 (1.69%) Hyper-V
Systems Management
1 24 (10.17%) Microsoft Intune
2 7 (2.97%) SCCM
3 5 (2.12%) Jamf Pro
4 1 (0.42%) Cisco CUCM
4 1 (0.42%) FortiGate
Vendors
1 80 (33.90%) Microsoft
2 29 (12.29%) ServiceNow
3 20 (8.47%) Oracle
4 13 (5.51%) Apple
5 12 (5.08%) IBM
6 10 (4.24%) IBM Sterling
7 9 (3.81%) FIS
7 9 (3.81%) SunGard
8 8 (3.39%) Cisco
9 7 (2.97%) Polycom
10 6 (2.54%) Atlassian
10 6 (2.54%) ICL
10 6 (2.54%) iManage
10 6 (2.54%) Red Hat
10 6 (2.54%) VMware
11 5 (2.12%) Bloomberg
11 5 (2.12%) CQG
11 5 (2.12%) ION Trading
11 5 (2.12%) Patsystems
11 5 (2.12%) Reuters