Period
to 22 November 2019

The median annual salary for an IT Support was £29,500 in advertised job vacancies in the City of London during the 6 months to 22 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
Central London > City of London
6 months to
22 Nov 2019
Same period 2018 Same period 2017
Rank 154 155 197
Rank change year-on-year +1 +42 -14
Permanent jobs requiring an IT Support 190 226 132
As % of all permanent IT jobs advertised in the City of London 1.92% 2.02% 1.29%
As % of the Job Titles category 2.01% 2.11% 1.36%
Number of salaries quoted 179 210 122
City of London median annual salary £29,500 £31,000 £32,000
Median salary % change year-on-year -4.84% -3.13% -1.54%
10th Percentile £21,250 £22,500 £22,500
90th Percentile £40,250 £43,250 £48,750
Central London median annual salary £29,500 £31,500 £32,000
% change year-on-year -6.35% -1.56% +4.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,473 10,691 9,721
% of permanent IT jobs with a recognized job title 95.49% 95.61% 94.98%
Number of salaries quoted 8,217 9,563 8,803
City of London median annual salary £65,000 £64,250 £60,000
Median salary % change year-on-year +1.17% +7.08% +4.35%
10th Percentile £36,250 £35,000 £35,000
90th Percentile £95,000 £93,750 £92,500
Central London median annual salary £65,000 £62,500 £58,000
% change year-on-year +4.00% +7.76% +0.87%

IT Support
Job Vacancy Trend in the City of London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for IT Support in the City of London

IT Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the City of London.

Salary trend for IT Support in the City of London

IT Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing IT Support in the City of London over the 6 months to 22 November 2019.

Salary histogram for IT Support in the City of London

IT Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 November 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring IT Support in the job title.

1 161 (84.74%) Windows
2 124 (65.26%) Active Directory
3 116 (61.05%) Office 365
4 104 (54.74%) Microsoft
5 92 (48.42%) Windows 10
6 89 (46.84%) Microsoft Office
7 79 (41.58%) Windows 7
8 57 (30.00%) Windows Server
9 49 (25.79%) VoIP
10 43 (22.63%) LAN
10 43 (22.63%) Windows Server 2012
11 40 (21.05%) TCP/IP
11 40 (21.05%) DNS
12 39 (20.53%) WAN
13 37 (19.47%) DHCP
13 37 (19.47%) Wireless
14 35 (18.42%) Firewall
15 34 (17.89%) Microsoft Certification
15 34 (17.89%) Azure
16 32 (16.84%) MS Exchange
16 32 (16.84%) VMware
17 31 (16.32%) ITIL
17 31 (16.32%) Degree
18 29 (15.26%) Android
19 26 (13.68%) SCCM
20 25 (13.16%) Windows Server 2008
21 24 (12.63%) Law
22 22 (11.58%) MCP
23 21 (11.05%) Microsoft Excel
23 21 (11.05%) Cisco

IT Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (16.84%) MS Exchange
2 13 (6.84%) Exchange Server 2013
3 9 (4.74%) IIS
4 8 (4.21%) Skype for Business
5 6 (3.16%) SharePoint
6 5 (2.63%) Exchange Server 2010
7 3 (1.58%) CMS
7 3 (1.58%) IBM Domino
7 3 (1.58%) IBM Notes
8 2 (1.05%) Alfresco
8 2 (1.05%) Confluence
9 1 (0.53%) Blackberry Enterprise Server
9 1 (0.53%) Exchange Server 2007
Applications
1 89 (46.84%) Microsoft Office
2 21 (11.05%) Microsoft Excel
3 11 (5.79%) Microsoft PowerPoint
4 4 (2.11%) MS Visio
4 4 (2.11%) S-PLUS
5 1 (0.53%) Acrobat
Business Applications
1 3 (1.58%) Elite 3E
Cloud Services
1 116 (61.05%) Office 365
2 34 (17.89%) Azure
3 17 (8.95%) G Suite
4 13 (6.84%) AWS
5 4 (2.11%) SaaS
6 3 (1.58%) Azure Active Directory
7 2 (1.05%) Slack
8 1 (0.53%) Power Platform
Communications & Networking
1 49 (25.79%) VoIP
2 43 (22.63%) LAN
3 40 (21.05%) DNS
3 40 (21.05%) TCP/IP
4 39 (20.53%) WAN
5 37 (19.47%) DHCP
5 37 (19.47%) Wireless
6 35 (18.42%) Firewall
7 18 (9.47%) VPN
8 13 (6.84%) Wi-Fi
9 11 (5.79%) Skype
9 11 (5.79%) VLAN
10 9 (4.74%) Internet
10 9 (4.74%) Remote Desktop
11 7 (3.68%) IP Telephony
11 7 (3.68%) SMTP
12 3 (1.58%) PBX
13 1 (0.53%) Ethernet
13 1 (0.53%) ISDN
13 1 (0.53%) SAN
Database & Business Intelligence
1 19 (10.00%) SQL Server
2 7 (3.68%) MySQL
3 2 (1.05%) SQL Server 2012
4 1 (0.53%) Big Data
4 1 (0.53%) Oracle Smart View
4 1 (0.53%) Power BI
4 1 (0.53%) SQL Server 2005
4 1 (0.53%) SQL Server 2008
4 1 (0.53%) SQL Server Integration Services
4 1 (0.53%) SQL Server Reporting Services
Development Applications
1 4 (2.11%) JIRA
2 1 (0.53%) Hudson
General
1 24 (12.63%) Law
2 19 (10.00%) Finance
3 18 (9.47%) Marketing
4 15 (7.89%) Telecoms
5 11 (5.79%) Legal
6 3 (1.58%) Advertising
6 3 (1.58%) French Language
6 3 (1.58%) Retail
7 2 (1.05%) Electronics
7 2 (1.05%) Manufacturing
7 2 (1.05%) Public Sector
8 1 (0.53%) Banking
8 1 (0.53%) International Banking
8 1 (0.53%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (3.16%) COM
2 4 (2.11%) .NET
3 3 (1.58%) ASP.NET
4 1 (0.53%) CSS
4 1 (0.53%) HTML
4 1 (0.53%) Web Services
4 1 (0.53%) XML
Miscellaneous
1 18 (9.47%) Self-Motivation
2 16 (8.42%) Video Conferencing
3 15 (7.89%) Analytical Skills
3 15 (7.89%) Management Information System
4 14 (7.37%) iPhone
5 12 (6.32%) Blackberry
6 7 (3.68%) Replication
7 6 (3.16%) Smartphone
8 5 (2.63%) iPad
9 2 (1.05%) Client/Server
9 2 (1.05%) Cyberthreat
9 2 (1.05%) Social Media
9 2 (1.05%) Tandem
10 1 (0.53%) Digital Media
10 1 (0.53%) Foreign Exchange (FX)
10 1 (0.53%) Mobile App
10 1 (0.53%) Mobile Computing
10 1 (0.53%) User Experience
Operating Systems
1 161 (84.74%) Windows
2 92 (48.42%) Windows 10
3 79 (41.58%) Windows 7
4 57 (30.00%) Windows Server
5 43 (22.63%) Windows Server 2012
6 29 (15.26%) Android
7 25 (13.16%) Windows Server 2008
8 19 (10.00%) Mac OS X
9 15 (7.89%) Apple iOS
10 11 (5.79%) Windows 8
10 11 (5.79%) Windows Server 2003
11 9 (4.74%) Windows Vista
12 8 (4.21%) Linux
13 6 (3.16%) Mac OS
14 3 (1.58%) Windows XP
15 2 (1.05%) Red Hat Enterprise Linux
15 2 (1.05%) Unix
Processes & Methodologies
1 31 (16.32%) ITIL
2 18 (9.47%) Asset Management
3 17 (8.95%) Problem-Solving
4 12 (6.32%) Time Management
5 10 (5.26%) CRM
5 10 (5.26%) Mobile Device Management
5 10 (5.26%) Project Management
6 9 (4.74%) Service Delivery
7 7 (3.68%) Information Security
7 7 (3.68%) Migration
8 6 (3.16%) Change Management
8 6 (3.16%) Computer Science
8 6 (3.16%) Fintech
8 6 (3.16%) Incident Management
8 6 (3.16%) Insurtech
8 6 (3.16%) ITIL V3
8 6 (3.16%) Ticket Management
8 6 (3.16%) Workload Management
9 5 (2.63%) Customer-Centricity
9 5 (2.63%) Hardware Maintenance
Programming Languages
1 10 (5.26%) SQL
2 9 (4.74%) PowerShell
3 2 (1.05%) Bash Shell
3 2 (1.05%) C#
Qualifications
1 34 (17.89%) Microsoft Certification
2 31 (16.32%) Degree
3 22 (11.58%) MCP
4 20 (10.53%) MCITP
5 17 (8.95%) MCSA
6 16 (8.42%) MCTS
7 10 (5.26%) MCSE
8 3 (1.58%) A+ Certification
8 3 (1.58%) CCNA
8 3 (1.58%) CCNP
8 3 (1.58%) Cisco Certification
8 3 (1.58%) Computer Science Degree
9 2 (1.05%) ITIL Foundation Certificate
9 2 (1.05%) MCDST
9 2 (1.05%) Network+ Certification
10 1 (0.53%) ITIL Certification
10 1 (0.53%) Security Cleared
Quality Assurance & Compliance
1 6 (3.16%) SLA
2 4 (2.11%) GDPR
3 2 (1.05%) COBIT
4 1 (0.53%) ISO/IEC 27001
4 1 (0.53%) MiFID
System Software
1 124 (65.26%) Active Directory
2 21 (11.05%) Hyper-V
3 18 (9.47%) VMware Infrastructure
4 3 (1.58%) XenApp
Systems Management
1 26 (13.68%) SCCM
2 11 (5.79%) Backup Exec
3 4 (2.11%) Microsoft Intune
3 4 (2.11%) Norton AntiVirus
3 4 (2.11%) Single Sign-On
4 3 (1.58%) Cisco CUCM
5 2 (1.05%) AirWatch
5 2 (1.05%) PaperCut
6 1 (0.53%) Jamf Pro
6 1 (0.53%) Systems Management Server (SMS)
6 1 (0.53%) vCenter Server
6 1 (0.53%) XenMobile
Vendors
1 104 (54.74%) Microsoft
2 32 (16.84%) VMware
3 21 (11.05%) Cisco
4 18 (9.47%) Citrix
5 10 (5.26%) Apple
6 8 (4.21%) Veeam
7 7 (3.68%) Sophos
7 7 (3.68%) Symantec
7 7 (3.68%) Veritas
8 6 (3.16%) Salesforce.com
9 5 (2.63%) Meraki
10 4 (2.11%) Google
11 3 (1.58%) Altiris
11 3 (1.58%) Avaya
11 3 (1.58%) iManage
11 3 (1.58%) Lotus
11 3 (1.58%) Mitel
11 3 (1.58%) SAP
12 2 (1.05%) ServiceNow
12 2 (1.05%) Splunk