Period
to 19 August 2018

The median annual salary for an IT Support was £31,500 in advertised job vacancies in the City of London during the 6 months to 19 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
Central London > City of London
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 177 194 228
Rank change year-on-year +17 +34 +16
Permanent jobs requiring an IT Support 195 145 152
As % of all permanent IT jobs advertised in the City of London 1.78% 1.42% 1.18%
As % of the Job Titles category 1.86% 1.49% 1.23%
Number of salaries quoted 187 138 144
City of London median annual salary £31,500 £30,000 £31,125
Median salary % change year-on-year +5.00% -3.61% +3.75%
10th Percentile £22,650 £23,000 £20,150
90th Percentile £50,000 £43,750 £48,750
Central London median annual salary £31,500 £30,000 £31,000
% change year-on-year +5.00% -3.23% +3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,492 9,723 12,376
% of permanent IT jobs with a recognized job title 95.98% 95.25% 96.13%
Number of salaries quoted 9,336 8,795 11,307
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,350 £33,000
90th Percentile £92,500 £92,500 £87,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

IT Support
Job Vacancy Trend in the City of London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for IT Support in the City of London

IT Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the City of London.

Salary trend for IT Support in the City of London

IT Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing IT Support in the City of London over the 6 months to 19 August 2018.

Salary histogram for IT Support in the City of London

IT Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 19 August 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring IT Support in the job title.

1 143 (73.33%) Windows
2 113 (57.95%) Microsoft
3 104 (53.33%) Active Directory
4 93 (47.69%) Microsoft Office
5 67 (34.36%) Windows Server
6 53 (27.18%) Office 365
7 45 (23.08%) Windows 7
8 44 (22.56%) VMware
9 40 (20.51%) Finance
10 39 (20.00%) Citrix
11 35 (17.95%) ITIL
12 34 (17.44%) Windows 10
13 30 (15.38%) Problem-Solving
13 30 (15.38%) TCP/IP
13 30 (15.38%) DNS
14 29 (14.87%) SQL
15 28 (14.36%) Firewall
16 25 (12.82%) VMware Infrastructure
17 24 (12.31%) Windows Server 2012
18 23 (11.79%) Degree
18 23 (11.79%) DHCP
18 23 (11.79%) MS Exchange
19 22 (11.28%) Windows Server 2008
20 20 (10.26%) Mac OS
21 19 (9.74%) Incident Management
21 19 (9.74%) LAN
21 19 (9.74%) WAN
22 18 (9.23%) Cisco
23 15 (7.69%) Mimecast
24 14 (7.18%) IP Telephony

IT Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (11.79%) MS Exchange
2 11 (5.64%) SharePoint
3 7 (3.59%) IIS
4 5 (2.56%) Exchange Server 2013
5 4 (2.05%) SharePoint 2013
5 4 (2.05%) Skype for Business
6 3 (1.54%) Apache
7 2 (1.03%) Exchange Server 2010
7 2 (1.03%) JBoss
7 2 (1.03%) nginx
7 2 (1.03%) Tomcat
8 1 (0.51%) Blackberry Enterprise Server
8 1 (0.51%) CMS
8 1 (0.51%) Exchange Server 2007
8 1 (0.51%) IBM Notes
Applications
1 93 (47.69%) Microsoft Office
2 8 (4.10%) Microsoft Excel
3 2 (1.03%) AutoCAD
4 1 (0.51%) Acrobat
4 1 (0.51%) InfoPath
4 1 (0.51%) Microsoft PowerPoint
4 1 (0.51%) QuarkXPress
Business Applications
1 3 (1.54%) Dynamics AX
2 2 (1.03%) iTrent
2 2 (1.03%) SAP Business One
2 2 (1.03%) Unit4 Business World
3 1 (0.51%) Carpe Diem
3 1 (0.51%) Maximo
3 1 (0.51%) Sage X3
3 1 (0.51%) SAP ERP
Cloud Services
1 53 (27.18%) Office 365
2 15 (7.69%) Mimecast
3 11 (5.64%) Microsoft Azure
4 10 (5.13%) Amazon AWS
5 8 (4.10%) Adobe Creative Cloud
6 3 (1.54%) Azure Active Directory
6 3 (1.54%) G Suite
7 2 (1.03%) Slack
7 2 (1.03%) Trello
8 1 (0.51%) IBM Cloud
8 1 (0.51%) SaaS
8 1 (0.51%) SoftLayer
8 1 (0.51%) Zapier
Communications & Networking
1 30 (15.38%) DNS
1 30 (15.38%) TCP/IP
2 28 (14.36%) Firewall
3 23 (11.79%) DHCP
4 19 (9.74%) LAN
4 19 (9.74%) WAN
5 14 (7.18%) IP Telephony
6 12 (6.15%) SAN
6 12 (6.15%) VPN
6 12 (6.15%) Wireless
7 7 (3.59%) VLAN
7 7 (3.59%) VoIP
8 4 (2.05%) Cisco ASA
8 4 (2.05%) Skype
9 3 (1.54%) iSCSI
10 2 (1.03%) Internet
10 2 (1.03%) Intranet
10 2 (1.03%) Remote Desktop
10 2 (1.03%) SMTP
10 2 (1.03%) Unified Communications
Database & Business Intelligence
1 9 (4.62%) SQL Server
2 3 (1.54%) MySQL
3 2 (1.03%) Oracle Reports
3 2 (1.03%) SQL Server 2012
3 2 (1.03%) SQL Server 2016
3 2 (1.03%) SQL Server Integration Services
4 1 (0.51%) FileMaker
4 1 (0.51%) MS Access
4 1 (0.51%) Relational Database
4 1 (0.51%) SQL Server 2008
Development Applications
1 3 (1.54%) Visual Studio
General
1 40 (20.51%) Finance
2 13 (6.67%) Law
3 12 (6.15%) Legal
4 9 (4.62%) Retail
5 5 (2.56%) Back Office
5 5 (2.56%) Banking
6 4 (2.05%) Advertising
6 4 (2.05%) Telecoms
7 2 (1.03%) Manufacturing
7 2 (1.03%) Publishing
8 1 (0.51%) Pharmaceutical
8 1 (0.51%) Retail Banking
8 1 (0.51%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (1.03%) LAMP
2 1 (0.51%) Elastic Stack
2 1 (0.51%) LDAP
2 1 (0.51%) LEMP Stack
2 1 (0.51%) Web Services
Miscellaneous
1 11 (5.64%) Self-Motivation
2 9 (4.62%) Video Conferencing
3 6 (3.08%) Management Information System
4 5 (2.56%) Analytical Skills
4 5 (2.56%) Blackberry
4 5 (2.56%) Computer Science
4 5 (2.56%) Driving Licence
4 5 (2.56%) Handset
5 4 (2.05%) NHS
6 3 (1.54%) Replication
7 2 (1.03%) BYOD
7 2 (1.03%) Hedge funds
7 2 (1.03%) iPhone
7 2 (1.03%) Public Cloud
7 2 (1.03%) Tandem
8 1 (0.51%) Analytical Mindset
8 1 (0.51%) Fintech
8 1 (0.51%) iPad
8 1 (0.51%) Mobile App
8 1 (0.51%) Smartphone
Operating Systems
1 143 (73.33%) Windows
2 67 (34.36%) Windows Server
3 45 (23.08%) Windows 7
4 34 (17.44%) Windows 10
5 24 (12.31%) Windows Server 2012
6 22 (11.28%) Windows Server 2008
7 20 (10.26%) Mac OS
8 11 (5.64%) Windows 8
9 10 (5.13%) Mac OS X
10 9 (4.62%) Android
10 9 (4.62%) Apple iOS
11 5 (2.56%) Linux
12 2 (1.03%) Windows Mobile
13 1 (0.51%) CentOS
13 1 (0.51%) Red Hat Enterprise Linux
13 1 (0.51%) Unix
13 1 (0.51%) Windows XP
Processes & Methodologies
1 35 (17.95%) ITIL
2 30 (15.38%) Problem-Solving
3 19 (9.74%) Incident Management
4 12 (6.15%) Wealth Management
5 10 (5.13%) Customer-Centric Approach
5 10 (5.13%) Customer-Centricity
5 10 (5.13%) Network Architecture
5 10 (5.13%) Root Cause Analysis
6 9 (4.62%) Migration
7 8 (4.10%) Mentoring
7 8 (4.10%) Problem Management
8 7 (3.59%) Project Management
9 6 (3.08%) API Integration
9 6 (3.08%) Infrastructure Engineering
10 5 (2.56%) Mobile Device Management
10 5 (2.56%) People Management
10 5 (2.56%) Proactive Monitoring
10 5 (2.56%) Process Improvement
10 5 (2.56%) Time Management
10 5 (2.56%) User Acceptance Testing
Programming Languages
1 29 (14.87%) SQL
2 10 (5.13%) PowerShell
3 1 (0.51%) Bash Shell
3 1 (0.51%) Java
3 1 (0.51%) Perl
3 1 (0.51%) PHP
3 1 (0.51%) Python
3 1 (0.51%) Shell Script
3 1 (0.51%) T-SQL
3 1 (0.51%) VB
3 1 (0.51%) VBScript
Qualifications
1 23 (11.79%) Degree
2 11 (5.64%) Microsoft Certification
3 10 (5.13%) MCP
3 10 (5.13%) MCSA
4 8 (4.10%) MCSE
5 6 (3.08%) A+ Certification
6 4 (2.05%) Computer Science Degree
7 3 (1.54%) CCNA
7 3 (1.54%) Cisco Certification
7 3 (1.54%) MCITP
8 2 (1.03%) HNC
8 2 (1.03%) HND
8 2 (1.03%) MCTS
8 2 (1.03%) VMware Certified Professional (VCP)
9 1 (0.51%) ACTC
9 1 (0.51%) CCA
9 1 (0.51%) ITIL Certification
9 1 (0.51%) ITIL Foundation Certificate
9 1 (0.51%) MOS
Quality Assurance & Compliance
1 12 (6.15%) SLA
2 4 (2.05%) GDPR
System Software
1 104 (53.33%) Active Directory
2 25 (12.82%) VMware Infrastructure
3 13 (6.67%) Hyper-V
4 7 (3.59%) Virtual Servers
5 6 (3.08%) Virtual Machines
6 3 (1.54%) Microsoft Virtual Server
6 3 (1.54%) vSphere
7 2 (1.03%) XenApp
8 1 (0.51%) VirtualBox
8 1 (0.51%) XenServer
Systems Management
1 13 (6.67%) SCCM
2 3 (1.54%) Jamf Pro
3 2 (1.03%) SCOM
3 2 (1.03%) SCSM
3 2 (1.03%) Single Sign-On
3 2 (1.03%) Systems Management Server (SMS)
4 1 (0.51%) DameWare
4 1 (0.51%) Nagios
4 1 (0.51%) Symantec Endpoint Protection
4 1 (0.51%) WSUS
Vendors
1 113 (57.95%) Microsoft
2 44 (22.56%) VMware
3 39 (20.00%) Citrix
4 18 (9.23%) Cisco
5 10 (5.13%) Adobe
6 9 (4.62%) SAP
7 7 (3.59%) Apple
7 7 (3.59%) Veeam
8 5 (2.56%) Dell
8 5 (2.56%) Oracle
9 4 (2.05%) Draytek
9 4 (2.05%) NETGEAR
10 3 (1.54%) EqualLogic
10 3 (1.54%) Google
10 3 (1.54%) HP
10 3 (1.54%) Intapp
10 3 (1.54%) Meraki
10 3 (1.54%) ServiceNow
11 2 (1.03%) Bloomberg
11 2 (1.03%) Sophos