Period
to 20 June 2018

The median annual salary for an IT Support was £32,500 in advertised job vacancies in the City of London during the 6 months to 20 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
Central London > City of London
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 202 218 241
Rank change year-on-year +16 +23 +13
Permanent jobs requiring an IT Support 153 125 152
As % of all permanent IT jobs advertised in the City of London 1.39% 1.23% 1.13%
As % of the Job Titles category 1.44% 1.29% 1.18%
Number of salaries quoted 147 121 136
City of London median annual salary £32,500 £30,000 £31,250
Median salary % change year-on-year +8.33% -4.00% -1.57%
10th Percentile £22,000 £24,000 £21,000
90th Percentile £50,000 £43,750 £52,500
Central London median annual salary £32,500 £30,000 £32,000
% change year-on-year +8.33% -6.25% +1.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,609 9,708 12,933
% of permanent IT jobs with a recognized job title 96.05% 95.85% 95.91%
Number of salaries quoted 9,409 8,816 11,680
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £36,000 £32,750 £33,225
90th Percentile £92,500 £90,000 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

IT Support
Job Vacancy Trend in the City of London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for IT Support in the City of London

IT Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the City of London.

Salary trend for IT Support in the City of London

IT Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing IT Support in the City of London over the 6 months to 20 June 2018.

Salary histogram for IT Support in the City of London

IT Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 20 June 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring IT Support in the job title.

1 107 (69.93%) Windows
2 80 (52.29%) Microsoft
3 73 (47.71%) Active Directory
4 71 (46.41%) Microsoft Office
5 54 (35.29%) Windows Server
6 39 (25.49%) Finance
6 39 (25.49%) Windows 7
7 33 (21.57%) VMware
8 32 (20.92%) SQL
8 32 (20.92%) Office 365
9 30 (19.61%) Windows 10
10 28 (18.30%) ITIL
11 26 (16.99%) TCP/IP
12 25 (16.34%) Problem-Solving
13 24 (15.69%) DNS
14 23 (15.03%) Citrix
14 23 (15.03%) Firewall
15 21 (13.73%) Windows Server 2012
16 19 (12.42%) Windows Server 2008
16 19 (12.42%) Degree
17 18 (11.76%) VMware Infrastructure
17 18 (11.76%) LAN
17 18 (11.76%) WAN
17 18 (11.76%) DHCP
18 17 (11.11%) Incident Management
19 16 (10.46%) Hyper-V
20 15 (9.80%) VPN
20 15 (9.80%) Cisco
20 15 (9.80%) Mac OS X
21 14 (9.15%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (8.50%) MS Exchange
2 7 (4.58%) SharePoint
3 5 (3.27%) IIS
4 3 (1.96%) Skype for Business
5 2 (1.31%) Apache
5 2 (1.31%) Exchange Server 2010
5 2 (1.31%) Exchange Server 2013
5 2 (1.31%) JBoss
5 2 (1.31%) Tomcat
6 1 (0.65%) Blackberry Enterprise Server
6 1 (0.65%) Exchange Server 2007
6 1 (0.65%) IBM Notes
6 1 (0.65%) nginx
Applications
1 71 (46.41%) Microsoft Office
2 9 (5.88%) Microsoft Excel
3 2 (1.31%) AutoCAD
4 1 (0.65%) Adobe Captivate
4 1 (0.65%) InfoPath
4 1 (0.65%) Microsoft PowerPoint
4 1 (0.65%) QuarkXPress
4 1 (0.65%) Spreadsheet
Business Applications
1 2 (1.31%) iTrent
1 2 (1.31%) Unit4 Business World
2 1 (0.65%) Carpe Diem
2 1 (0.65%) Dynamics AX
2 1 (0.65%) Sage X3
2 1 (0.65%) SAP Business One
Cloud Services
1 32 (20.92%) Office 365
2 14 (9.15%) Amazon AWS
3 9 (5.88%) Mimecast
4 8 (5.23%) Adobe Creative Cloud
5 6 (3.92%) Microsoft Azure
6 5 (3.27%) G Suite
7 3 (1.96%) SaaS
8 2 (1.31%) Slack
8 2 (1.31%) Trello
9 1 (0.65%) Amazon EC2
9 1 (0.65%) Amazon S3
9 1 (0.65%) AWS CloudFormation
9 1 (0.65%) Azure Active Directory
9 1 (0.65%) CloudFront
9 1 (0.65%) Virtual Private Cloud
9 1 (0.65%) Zapier
Communications & Networking
1 26 (16.99%) TCP/IP
2 24 (15.69%) DNS
3 23 (15.03%) Firewall
4 18 (11.76%) DHCP
4 18 (11.76%) LAN
4 18 (11.76%) WAN
5 15 (9.80%) VPN
6 12 (7.84%) SAN
6 12 (7.84%) Wireless
7 10 (6.54%) IP Telephony
7 10 (6.54%) VLAN
8 7 (4.58%) VoIP
9 4 (2.61%) Cisco ASA
9 4 (2.61%) Skype
10 2 (1.31%) Intranet
10 2 (1.31%) iSCSI
11 1 (0.65%) Cisco IOS
11 1 (0.65%) Internet
11 1 (0.65%) PABX
11 1 (0.65%) Wi-Fi
Database & Business Intelligence
1 5 (3.27%) SQL Server
2 1 (0.65%) FileMaker
2 1 (0.65%) MS Access
2 1 (0.65%) SQL Server 2008
2 1 (0.65%) SQL Server 2012
2 1 (0.65%) SQL Server 2016
Development Applications
1 1 (0.65%) Visual Studio
General
1 39 (25.49%) Finance
2 11 (7.19%) Law
3 9 (5.88%) Legal
4 7 (4.58%) Retail
5 5 (3.27%) Back Office
5 5 (3.27%) Banking
6 3 (1.96%) Advertising
7 2 (1.31%) Private Banking
7 2 (1.31%) Publishing
7 2 (1.31%) Telecoms
8 1 (0.65%) Billing
8 1 (0.65%) Manufacturing
8 1 (0.65%) Pharmaceutical
8 1 (0.65%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.65%) LAMP
1 1 (0.65%) Software Packaging
1 1 (0.65%) Web Services
Miscellaneous
1 11 (7.19%) Video Conferencing
2 7 (4.58%) Self-Motivation
3 5 (3.27%) Blackberry
3 5 (3.27%) Driving Licence
3 5 (3.27%) Handset
4 4 (2.61%) Analytical Skills
4 4 (2.61%) Fintech
4 4 (2.61%) NHS
5 3 (1.96%) Computer Science
5 3 (1.96%) Management Information System
6 2 (1.31%) BYOD
6 2 (1.31%) iPhone
6 2 (1.31%) Replication
7 1 (0.65%) Analytical Mindset
7 1 (0.65%) Client/Server
7 1 (0.65%) e-Learning
7 1 (0.65%) Equities
7 1 (0.65%) Fat Client
7 1 (0.65%) Foreign Exchange (FX)
7 1 (0.65%) Thin Client
Operating Systems
1 107 (69.93%) Windows
2 54 (35.29%) Windows Server
3 39 (25.49%) Windows 7
4 30 (19.61%) Windows 10
5 21 (13.73%) Windows Server 2012
6 19 (12.42%) Windows Server 2008
7 15 (9.80%) Mac OS X
8 13 (8.50%) Mac OS
9 9 (5.88%) Windows 8
10 8 (5.23%) Android
10 8 (5.23%) Apple iOS
11 4 (2.61%) Linux
12 2 (1.31%) Windows Mobile
12 2 (1.31%) Windows XP
13 1 (0.65%) Red Hat Enterprise Linux
Processes & Methodologies
1 28 (18.30%) ITIL
2 25 (16.34%) Problem-Solving
3 17 (11.11%) Incident Management
4 13 (8.50%) Migration
5 10 (6.54%) API Integration
5 10 (6.54%) Network Architecture
5 10 (6.54%) Root Cause Analysis
5 10 (6.54%) Wealth Management
6 7 (4.58%) Mentoring
6 7 (4.58%) Problem Management
6 7 (4.58%) User Acceptance Testing
7 5 (3.27%) Logistics
7 5 (3.27%) Operations Management
7 5 (3.27%) People Management
7 5 (3.27%) Proactive Monitoring
7 5 (3.27%) Process Improvement
8 4 (2.61%) Change Management
8 4 (2.61%) Customer-Centric Approach
8 4 (2.61%) Customer-Centricity
8 4 (2.61%) Project Management
Programming Languages
1 32 (20.92%) SQL
2 13 (8.50%) PowerShell
3 2 (1.31%) VBScript
4 1 (0.65%) Shell Script
4 1 (0.65%) T-SQL
4 1 (0.65%) VB
Qualifications
1 19 (12.42%) Degree
2 14 (9.15%) Microsoft Certification
3 12 (7.84%) MCSA
4 10 (6.54%) MCSE
5 9 (5.88%) MCP
6 6 (3.92%) A+ Certification
7 5 (3.27%) CCNA
7 5 (3.27%) Cisco Certification
8 3 (1.96%) MCITP
9 2 (1.31%) Computer Science Degree
9 2 (1.31%) HNC
9 2 (1.31%) HND
9 2 (1.31%) MCTS
9 2 (1.31%) VMware Certified Professional (VCP)
10 1 (0.65%) ACTC
10 1 (0.65%) CCA
10 1 (0.65%) ITIL Certification
10 1 (0.65%) ITIL Foundation Certificate
10 1 (0.65%) MOS
Quality Assurance & Compliance
1 11 (7.19%) SLA
2 2 (1.31%) GDPR
3 1 (0.65%) ISO/IEC 27001
System Software
1 73 (47.71%) Active Directory
2 18 (11.76%) VMware Infrastructure
3 16 (10.46%) Hyper-V
4 4 (2.61%) Virtual Machines
5 3 (1.96%) Virtual Servers
6 2 (1.31%) vSphere
7 1 (0.65%) VMware ESXi
Systems Management
1 11 (7.19%) SCCM
2 3 (1.96%) Jamf Pro
3 2 (1.31%) Single Sign-On
4 1 (0.65%) DameWare
4 1 (0.65%) Systems Management Server (SMS)
4 1 (0.65%) WSUS
Vendors
1 80 (52.29%) Microsoft
2 33 (21.57%) VMware
3 23 (15.03%) Citrix
4 15 (9.80%) Cisco
5 10 (6.54%) Adobe
6 9 (5.88%) Apple
7 7 (4.58%) SAP
8 6 (3.92%) Veeam
9 5 (3.27%) Google
10 4 (2.61%) Dell
10 4 (2.61%) Draytek
10 4 (2.61%) NETGEAR
11 3 (1.96%) HP
11 3 (1.96%) iManage
11 3 (1.96%) Intapp
11 3 (1.96%) Oracle
12 2 (1.31%) Meraki
12 2 (1.31%) Samsung
12 2 (1.31%) ServiceNow
12 2 (1.31%) Sophos