Period
to 16 October 2018

The median annual salary for an IT Support was £31,000 in advertised job vacancies in the City of London during the 6 months to 16 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
Central London > City of London
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 169 202 207
Rank change year-on-year +33 +5 +27
Permanent jobs requiring an IT Support 205 128 161
As % of all permanent IT jobs advertised in the City of London 1.85% 1.28% 1.35%
As % of the Job Titles category 1.93% 1.35% 1.40%
Number of salaries quoted 197 119 152
City of London median annual salary £31,000 £32,000 £31,500
Median salary % change year-on-year -3.13% +1.59% +5.00%
10th Percentile £22,400 £22,700 £21,250
90th Percentile £43,450 £44,000 £44,950
Central London median annual salary £31,500 £31,000 £31,000
% change year-on-year +1.61% - +3.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,612 9,478 11,507
% of permanent IT jobs with a recognized job title 95.81% 95.06% 96.20%
Number of salaries quoted 9,509 8,599 10,499
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,750
90th Percentile £93,750 £92,500 £87,500
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

IT Support
Job Vacancy Trend in the City of London

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for IT Support in the City of London

IT Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the City of London.

Salary trend for IT Support in the City of London

IT Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing IT Support in the City of London over the 6 months to 16 October 2018.

Salary histogram for IT Support in the City of London

IT Support
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the City of London region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -14 1 £30,000 -6.25%
IT Support
Central London

IT Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 October 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring IT Support in the job title.

1 155 (75.61%) Windows
2 124 (60.49%) Microsoft
3 114 (55.61%) Active Directory
4 99 (48.29%) Microsoft Office
5 69 (33.66%) Windows Server
6 63 (30.73%) Office 365
7 56 (27.32%) Windows 7
8 52 (25.37%) Citrix
9 44 (21.46%) Windows 10
10 42 (20.49%) VMware
11 39 (19.02%) ITIL
11 39 (19.02%) Finance
12 31 (15.12%) MS Exchange
13 29 (14.15%) TCP/IP
14 28 (13.66%) Windows Server 2008
14 28 (13.66%) Problem-Solving
15 24 (11.71%) VMware Infrastructure
16 23 (11.22%) DNS
16 23 (11.22%) Firewall
17 22 (10.73%) DHCP
18 21 (10.24%) Degree
19 20 (9.76%) Windows Server 2012
19 20 (9.76%) WAN
19 20 (9.76%) LAN
19 20 (9.76%) SQL
20 18 (8.78%) Mac OS
21 17 (8.29%) Cisco
21 17 (8.29%) Mimecast
22 15 (7.32%) SCCM
23 14 (6.83%) Windows 8

IT Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (15.12%) MS Exchange
2 12 (5.85%) SharePoint
3 8 (3.90%) Exchange Server 2013
3 8 (3.90%) Skype for Business
4 6 (2.93%) IIS
5 4 (1.95%) SharePoint 2013
6 2 (0.98%) Apache
6 2 (0.98%) CMS
6 2 (0.98%) Exchange Server 2010
6 2 (0.98%) IBM Domino
6 2 (0.98%) IBM Notes
6 2 (0.98%) nginx
7 1 (0.49%) Blackberry Enterprise Server
7 1 (0.49%) Exchange Server 2007
7 1 (0.49%) JBoss
7 1 (0.49%) Tomcat
Applications
1 99 (48.29%) Microsoft Office
2 5 (2.44%) Microsoft Excel
3 2 (0.98%) AutoCAD
3 2 (0.98%) MS Visio
4 1 (0.49%) Acrobat
4 1 (0.49%) InfoPath
4 1 (0.49%) Microsoft PowerPoint
4 1 (0.49%) QuarkXPress
Business Applications
1 3 (1.46%) Dynamics AX
2 2 (0.98%) NetSuite
2 2 (0.98%) SAP Business One
3 1 (0.49%) Carpe Diem
3 1 (0.49%) Maximo
3 1 (0.49%) SAP ERP
Cloud Services
1 63 (30.73%) Office 365
2 17 (8.29%) Mimecast
3 12 (5.85%) Microsoft Azure
4 9 (4.39%) Amazon AWS
5 6 (2.93%) Adobe Creative Cloud
6 3 (1.46%) Azure Active Directory
7 2 (0.98%) G Suite
8 1 (0.49%) Cloud Computing
8 1 (0.49%) Dropbox
8 1 (0.49%) IBM Cloud
8 1 (0.49%) SaaS
8 1 (0.49%) Slack
8 1 (0.49%) SoftLayer
Communications & Networking
1 29 (14.15%) TCP/IP
2 23 (11.22%) DNS
2 23 (11.22%) Firewall
3 22 (10.73%) DHCP
4 20 (9.76%) LAN
4 20 (9.76%) WAN
5 10 (4.88%) IP Telephony
5 10 (4.88%) Wireless
6 9 (4.39%) SAN
6 9 (4.39%) VPN
7 8 (3.90%) VLAN
7 8 (3.90%) VoIP
8 7 (3.41%) Skype
9 5 (2.44%) Internet
10 4 (1.95%) Remote Desktop
11 3 (1.46%) Cisco IOS
11 3 (1.46%) iSCSI
11 3 (1.46%) NetScaler
12 2 (0.98%) SMTP
12 2 (0.98%) Unified Communications
Database & Business Intelligence
1 11 (5.37%) SQL Server
2 3 (1.46%) MySQL
3 2 (0.98%) Oracle Reports
3 2 (0.98%) SQL Server 2012
3 2 (0.98%) SQL Server 2016
3 2 (0.98%) SQL Server Integration Services
4 1 (0.49%) FileMaker
4 1 (0.49%) Relational Database
4 1 (0.49%) SQL Server 2008
Development Applications
1 3 (1.46%) Visual Studio
General
1 39 (19.02%) Finance
2 13 (6.34%) Legal
3 12 (5.85%) Law
4 8 (3.90%) Retail
5 7 (3.41%) Banking
6 5 (2.44%) Back Office
7 4 (1.95%) Telecoms
8 3 (1.46%) Advertising
9 2 (0.98%) Manufacturing
9 2 (0.98%) Marketing
10 1 (0.49%) Investment Banking
10 1 (0.49%) Pharmaceutical
10 1 (0.49%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.98%) LAMP
2 1 (0.49%) Elastic Stack
2 1 (0.49%) LDAP
2 1 (0.49%) LEMP Stack
2 1 (0.49%) Web Services
Miscellaneous
1 10 (4.88%) Self-Motivation
2 9 (4.39%) Video Conferencing
3 8 (3.90%) Management Information System
4 6 (2.93%) Computer Science
5 5 (2.44%) Blackberry
5 5 (2.44%) iPhone
6 4 (1.95%) Analytical Skills
6 4 (1.95%) Driving Licence
6 4 (1.95%) iPad
6 4 (1.95%) NHS
7 3 (1.46%) Handset
7 3 (1.46%) Replication
8 2 (0.98%) Client/Server
8 2 (0.98%) Fintech
8 2 (0.98%) Hedge funds
8 2 (0.98%) Public Cloud
8 2 (0.98%) Tandem
8 2 (0.98%) Wiki
9 1 (0.49%) Fat Client
9 1 (0.49%) Smartphone
Operating Systems
1 155 (75.61%) Windows
2 69 (33.66%) Windows Server
3 56 (27.32%) Windows 7
4 44 (21.46%) Windows 10
5 28 (13.66%) Windows Server 2008
6 20 (9.76%) Windows Server 2012
7 18 (8.78%) Mac OS
8 14 (6.83%) Windows 8
9 10 (4.88%) Android
10 8 (3.90%) Apple iOS
11 7 (3.41%) Mac OS X
12 3 (1.46%) Linux
13 2 (0.98%) Windows Mobile
13 2 (0.98%) Windows Server 2003
14 1 (0.49%) CentOS
14 1 (0.49%) Unix
14 1 (0.49%) Windows XP
Processes & Methodologies
1 39 (19.02%) ITIL
2 28 (13.66%) Problem-Solving
3 13 (6.34%) Incident Management
4 10 (4.88%) Customer-Centric Approach
4 10 (4.88%) Customer-Centricity
5 9 (4.39%) Service Delivery
6 8 (3.90%) Root Cause Analysis
6 8 (3.90%) Service Management
7 7 (3.41%) Wealth Management
8 6 (2.93%) Mobile Device Management
8 6 (2.93%) Network Architecture
8 6 (2.93%) Problem Management
8 6 (2.93%) Project Management
8 6 (2.93%) Time Management
9 5 (2.44%) Change Management
9 5 (2.44%) Cybersecurity
9 5 (2.44%) Infrastructure Engineering
9 5 (2.44%) Migration
9 5 (2.44%) User Acceptance Testing
10 4 (1.95%) ITIL V3
Programming Languages
1 20 (9.76%) SQL
2 5 (2.44%) PowerShell
3 1 (0.49%) Bash Shell
3 1 (0.49%) Java
3 1 (0.49%) Perl
3 1 (0.49%) PHP
3 1 (0.49%) Python
Qualifications
1 21 (10.24%) Degree
2 5 (2.44%) Computer Science Degree
3 4 (1.95%) A+ Certification
3 4 (1.95%) CCNA
3 4 (1.95%) Cisco Certification
3 4 (1.95%) MCP
3 4 (1.95%) Microsoft Certification
4 3 (1.46%) MCSA
4 3 (1.46%) MCSE
5 2 (0.98%) HNC
5 2 (0.98%) HND
6 1 (0.49%) ACTC
6 1 (0.49%) CCA
6 1 (0.49%) ITIL Certification
6 1 (0.49%) ITIL Foundation Certificate
6 1 (0.49%) MCITP
Quality Assurance & Compliance
1 6 (2.93%) GDPR
2 3 (1.46%) SLA
System Software
1 114 (55.61%) Active Directory
2 24 (11.71%) VMware Infrastructure
3 8 (3.90%) Hyper-V
4 6 (2.93%) Virtual Machines
4 6 (2.93%) Virtual Servers
4 6 (2.93%) XenApp
5 3 (1.46%) Microsoft Virtual Server
5 3 (1.46%) vSphere
6 2 (0.98%) XenDesktop
7 1 (0.49%) VirtualBox
7 1 (0.49%) XenServer
Systems Management
1 15 (7.32%) SCCM
2 4 (1.95%) Backup Exec
3 2 (0.98%) Jamf Pro
3 2 (0.98%) Norton AntiVirus
3 2 (0.98%) SCOM
3 2 (0.98%) SCSM
3 2 (0.98%) Systems Management Server (SMS)
3 2 (0.98%) XenMobile
4 1 (0.49%) Nagios
4 1 (0.49%) Symantec Endpoint Protection
Vendors
1 124 (60.49%) Microsoft
2 52 (25.37%) Citrix
3 42 (20.49%) VMware
4 17 (8.29%) Cisco
5 8 (3.90%) Adobe
5 8 (3.90%) SAP
6 7 (3.41%) Apple
7 6 (2.93%) Dell
7 6 (2.93%) Oracle
8 5 (2.44%) Symantec
9 3 (1.46%) Altiris
9 3 (1.46%) EqualLogic
9 3 (1.46%) HP
9 3 (1.46%) Meraki
9 3 (1.46%) Samsung
9 3 (1.46%) TOWER Software
9 3 (1.46%) Veeam
10 2 (0.98%) Intapp
10 2 (0.98%) Nintex
10 2 (0.98%) Nortel