Customer Experience Jobs in the East Midlands

Customer Experience (CX)
England > East Midlands

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for Customer Experience skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Experience over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 128 123 120
Rank change year-on-year -5 -3 -2
Permanent jobs citing Customer Experience 64 56 85
As % of all permanent jobs advertised in the East Midlands 1.48% 1.95% 2.45%
As % of the Processes & Methodologies category 1.83% 2.03% 2.67%
Number of salaries quoted 31 22 32
10th Percentile £29,750 £28,700 £18,950
25th Percentile £31,250 £31,250 £27,625
Median annual salary (50th Percentile) £45,000 £50,000 £39,000
Median % change year-on-year -10.00% +28.21% -8.24%
75th Percentile £58,750 £83,125 £56,500
90th Percentile £70,000 £84,875 £76,000
England median annual salary £42,500 £62,500 £60,000
% change year-on-year -32.00% +4.17% -

All Process and Methodology Skills
East Midlands

Customer Experience is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,502 2,762 3,183
As % of all permanent jobs advertised in the East Midlands 80.95% 96.17% 91.68%
Number of salaries quoted 2,488 1,325 2,088
10th Percentile £25,750 £27,000 £25,750
25th Percentile £32,223 £36,750 £35,000
Median annual salary (50th Percentile) £45,000 £50,000 £47,500
Median % change year-on-year -10.00% +5.26% +5.56%
75th Percentile £56,000 £65,000 £61,140
90th Percentile £68,750 £76,250 £73,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Experience
Job Vacancy Trend in the East Midlands

Job postings citing Customer Experience as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for Customer Experience in the East Midlands

Customer Experience
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing Customer Experience in the East Midlands.

Salary trend for Customer Experience in the East Midlands

Customer Experience
Salary Histogram in the East Midlands

Salary distribution for jobs citing Customer Experience in the East Midlands over the 6 months to 29 April 2024.

Salary histogram for Customer Experience in the East Midlands

Customer Experience
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the East Midlands region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leicestershire +6 22 £21,000 -35.38% 3
Derbyshire +25 15 £37,500 +44.23% 6
Nottinghamshire -9 15 £70,000 +40.00% 10
Northamptonshire -25 10 £38,000 -49.33% 10
Customer Experience
England

Customer Experience
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.13%) Microsoft Exchange
2 1 (1.56%) SAS
2 1 (1.56%) SharePoint
Applications
1 18 (28.13%) Microsoft Excel
1 18 (28.13%) Microsoft Office
2 4 (6.25%) Sketch
Cloud Services
1 12 (18.75%) Azure
2 10 (15.63%) AWS
3 7 (10.94%) Microsoft 365
4 4 (6.25%) Azure DevOps
4 4 (6.25%) Figma
4 4 (6.25%) Heroku
4 4 (6.25%) Miro
5 3 (4.69%) Azure Pipelines
5 3 (4.69%) SaaS
6 2 (3.13%) Cloud Computing
7 1 (1.56%) Amazon EC2
7 1 (1.56%) Amazon S3
7 1 (1.56%) AWS CloudFormation
7 1 (1.56%) Entra ID
7 1 (1.56%) Power Automate
Communications & Networking
1 7 (10.94%) Firewall
2 2 (3.13%) DNS
2 2 (3.13%) SAN
3 1 (1.56%) Broadband
3 1 (1.56%) LAN
3 1 (1.56%) VPN
3 1 (1.56%) WAN
3 1 (1.56%) Wireless
Database & Business Intelligence
1 1 (1.56%) SQL Server
Development Applications
1 4 (6.25%) Git
2 1 (1.56%) Bitbucket
2 1 (1.56%) JIRA
General
1 16 (25.00%) Military
2 9 (14.06%) Finance
3 7 (10.94%) Analytical Skills
3 7 (10.94%) Social Skills
4 4 (6.25%) Organisational Skills
4 4 (6.25%) Retail
5 1 (1.56%) Legal
5 1 (1.56%) Manufacturing
5 1 (1.56%) Marketing
5 1 (1.56%) Telecoms
Job Titles
1 16 (25.00%) Graduate
2 8 (12.50%) Senior
3 7 (10.94%) Infrastructure Engineer
4 6 (9.38%) Designer
5 5 (7.81%) Analyst
5 5 (7.81%) AWS DevOps
5 5 (7.81%) AWS DevOps Engineer
5 5 (7.81%) AWS Engineer
5 5 (7.81%) DevOps Engineer
6 4 (6.25%) Business Development Manager
6 4 (6.25%) Business Manager
6 4 (6.25%) Development Manager
6 4 (6.25%) Information Manager
6 4 (6.25%) Information Security Manager
6 4 (6.25%) Security Manager
6 4 (6.25%) Senior UX Designer
6 4 (6.25%) Service Analyst
6 4 (6.25%) Service Desk Analyst
6 4 (6.25%) UI Designer
6 4 (6.25%) UI/UX Designer
Libraries, Frameworks & Software Standards
1 5 (7.81%) HTML
2 1 (1.56%) CSS
2 1 (1.56%) Django
2 1 (1.56%) Flask
2 1 (1.56%) HTML5
2 1 (1.56%) jQuery
2 1 (1.56%) JSON
2 1 (1.56%) Twitter Bootstrap
2 1 (1.56%) YAML
Miscellaneous
1 16 (25.00%) Onboarding
2 4 (6.25%) EPoS
2 4 (6.25%) Product Ownership
3 3 (4.69%) Self-Motivation
4 2 (3.13%) Driving Licence
4 2 (3.13%) Management Information System
4 2 (3.13%) NHS
5 1 (1.56%) Credit Risk
5 1 (1.56%) iPhone
Operating Systems
1 6 (9.38%) Linux
2 3 (4.69%) Windows
3 1 (1.56%) Android
3 1 (1.56%) Apple iOS
3 1 (1.56%) Windows Server
Processes & Methodologies
1 30 (46.88%) Customer Service
2 20 (31.25%) Continuous Improvement
3 19 (29.69%) Process Improvement
4 17 (26.56%) Data Analysis
4 17 (26.56%) Performance Metrics
5 16 (25.00%) Contingency Planning
5 16 (25.00%) Creative Thinking
5 16 (25.00%) Logistics
6 13 (20.31%) Problem-Solving
7 11 (17.19%) Analytics
8 9 (14.06%) Actionable Insight
8 9 (14.06%) Agile
8 9 (14.06%) Coaching
8 9 (14.06%) DevOps
8 9 (14.06%) Digital Customer Experience
8 9 (14.06%) Infrastructure Engineering
8 9 (14.06%) User-Centered Design (UCD)
8 9 (14.06%) Workshop Facilitation
9 7 (10.94%) CI/CD
9 7 (10.94%) Infrastructure as Code
Programming Languages
1 3 (4.69%) Bash
2 2 (3.13%) Python
2 2 (3.13%) SQL
3 1 (1.56%) JavaScript
3 1 (1.56%) R
Qualifications
1 19 (29.69%) Degree
2 9 (14.06%) SC Cleared
2 9 (14.06%) Security Cleared
3 4 (6.25%) CISM
3 4 (6.25%) CISMP
3 4 (6.25%) CISSP
4 2 (3.13%) MCITP
4 2 (3.13%) MCSE
4 2 (3.13%) Microsoft Certification
5 1 (1.56%) AAT
5 1 (1.56%) AWS Certified SysOps Administrator
5 1 (1.56%) DBS Check
5 1 (1.56%) Numerate Degree
Quality Assurance & Compliance
1 9 (14.06%) Accessibility
2 4 (6.25%) WCAG
3 3 (4.69%) QA
3 3 (4.69%) SLA
4 1 (1.56%) Cyber Essentials
4 1 (1.56%) Cyber Essentials PLUS
4 1 (1.56%) ISO/IEC 27001
System Software
1 7 (10.94%) Docker
2 4 (6.25%) Active Directory
2 4 (6.25%) VMware Infrastructure
3 2 (3.13%) Virtual Servers
Systems Management
1 8 (12.50%) Kubernetes
2 7 (10.94%) Ansible
2 7 (10.94%) Docker Swarm
3 3 (4.69%) Terraform
4 1 (1.56%) Autotask
4 1 (1.56%) Microsoft Intune
Vendors
1 7 (10.94%) Microsoft
2 4 (6.25%) Salesforce
2 4 (6.25%) VMware
3 2 (3.13%) Cisco
3 2 (3.13%) Commvault
3 2 (3.13%) IBM
3 2 (3.13%) Veeam
4 1 (1.56%) CA
4 1 (1.56%) Samsung