Period
to 21 May 2018

The median annual salary for an IT Support Engineer was £30,000 in advertised job vacancies in London during the 6 months to 21 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
England > London
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 583 575 599
Rank change year-on-year -8 +24 -22
Permanent jobs requiring an IT Support Engineer 249 240 305
As % of all permanent IT jobs advertised in London 0.36% 0.35% 0.37%
As % of the Job Titles category 0.38% 0.37% 0.38%
Number of salaries quoted 248 237 284
London median annual salary £30,000 £30,000 £31,250
Median salary % change year-on-year - -4.00% +4.17%
10th Percentile £22,000 £21,800 £22,050
90th Percentile £45,000 £41,400 £44,250
England median annual salary £28,000 £26,500 £26,500
% change year-on-year +5.66% - +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 65,893 65,232 79,332
% of permanent IT jobs with a recognized job title 95.67% 95.80% 96.28%
Number of salaries quoted 54,029 54,626 68,655
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £88,750 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support Engineer
Job Vacancy Trend in London

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for IT Support Engineer in London

IT Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer in London.

Salary trend for IT Support Engineer in London

IT Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing IT Support Engineer in London over the 6 months to 21 May 2018.

Salary histogram for IT Support Engineer in London

IT Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the London region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +4 65 £32,500 +7.44% 8
South London +10 28 £26,500 +6.00% 1
West London -15 18 £30,000 +14.29% 4
East London -1 9 £27,500 +22.22% 7
North London -8 6 £20,000 -38.46% 1
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 21 May 2018, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Engineer in the job title.

1 204 (81.93%) Windows
2 153 (61.45%) Active Directory
3 107 (42.97%) Microsoft
4 83 (33.33%) Windows Server
5 78 (31.33%) Office 365
6 72 (28.92%) Windows 7
7 71 (28.51%) Microsoft Office
8 58 (23.29%) ITIL
9 57 (22.89%) DNS
9 57 (22.89%) Firewall
9 57 (22.89%) Windows Server 2012
10 56 (22.49%) Windows Server 2008
11 53 (21.29%) VMware
11 53 (21.29%) Microsoft Certification
12 49 (19.68%) DHCP
13 48 (19.28%) Apple
14 47 (18.88%) TCP/IP
14 47 (18.88%) MS Exchange
15 41 (16.47%) Hyper-V
16 40 (16.06%) MCSE
17 39 (15.66%) Windows 10
18 38 (15.26%) Mac OS X
19 36 (14.46%) SQL
20 34 (13.65%) MCSA
21 31 (12.45%) LAN
21 31 (12.45%) Degree
22 30 (12.05%) Finance
23 29 (11.65%) WAN
24 27 (10.84%) VMware Infrastructure
25 26 (10.44%) VPN

IT Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (18.88%) MS Exchange
2 13 (5.22%) SharePoint
3 9 (3.61%) Skype for Business
4 8 (3.21%) Exchange Server 2013
4 8 (3.21%) IIS
5 7 (2.81%) Exchange Server 2010
6 5 (2.01%) Exchange Server 2007
7 3 (1.20%) CMS
8 2 (0.80%) Apache
8 2 (0.80%) IBM Notes
8 2 (0.80%) Tomcat
9 1 (0.40%) Blackberry Enterprise Server
9 1 (0.40%) Exchange Server 2003
9 1 (0.40%) JBoss
9 1 (0.40%) SharePoint 2013
9 1 (0.40%) WebSphere
9 1 (0.40%) WebSphere Application Server
Applications
1 71 (28.51%) Microsoft Office
2 5 (2.01%) Microsoft Excel
3 4 (1.61%) Microsoft PowerPoint
4 3 (1.20%) Spreadsheet
5 2 (0.80%) AutoCAD
5 2 (0.80%) MS Visio
6 1 (0.40%) Maya
Business Applications
1 4 (1.61%) Dynamics AX
2 1 (0.40%) Dynamics CRM
2 1 (0.40%) Magento
2 1 (0.40%) MetaTrader
2 1 (0.40%) Remedy ITSM
2 1 (0.40%) Salesforce.com CRM
2 1 (0.40%) SAP Hybris
Cloud Services
1 78 (31.33%) Office 365
2 20 (8.03%) Amazon AWS
3 13 (5.22%) Microsoft Azure
4 5 (2.01%) Mimecast
5 4 (1.61%) G Suite
6 3 (1.20%) Adobe Creative Cloud
6 3 (1.20%) Amazon EC2
6 3 (1.20%) Amazon S3
6 3 (1.20%) OneDrive
6 3 (1.20%) SaaS
7 2 (0.80%) Azure Active Directory
7 2 (0.80%) Google Cloud Platform
8 1 (0.40%) AWS CloudFormation
8 1 (0.40%) CloudFront
8 1 (0.40%) FinancialForce
8 1 (0.40%) IaaS
8 1 (0.40%) OpenDNS
8 1 (0.40%) Route 53
8 1 (0.40%) Virtual Private Cloud
8 1 (0.40%) Zapier
Communications & Networking
1 57 (22.89%) DNS
1 57 (22.89%) Firewall
2 49 (19.68%) DHCP
3 47 (18.88%) TCP/IP
4 31 (12.45%) LAN
5 29 (11.65%) WAN
6 26 (10.44%) VLAN
6 26 (10.44%) VPN
7 21 (8.43%) VoIP
7 21 (8.43%) Wireless
8 11 (4.42%) IP Telephony
9 8 (3.21%) WLAN
10 7 (2.81%) Skype
10 7 (2.81%) SSL
11 6 (2.41%) Internet
12 5 (2.01%) PBX
13 4 (1.61%) Cisco ASA
13 4 (1.61%) Wi-Fi
14 3 (1.20%) Cisco IOS
14 3 (1.20%) SMTP
Database & Business Intelligence
1 11 (4.42%) SQL Server
2 4 (1.61%) MySQL
3 2 (0.80%) FileMaker
3 2 (0.80%) PostgreSQL
3 2 (0.80%) RDBMS
3 2 (0.80%) Relational Database
3 2 (0.80%) SQL Server 2008
3 2 (0.80%) SQL Server 2012
4 1 (0.40%) Amazon RDS
General
1 30 (12.05%) Finance
2 18 (7.23%) Advertising
3 14 (5.62%) Telecoms
4 10 (4.02%) Banking
5 6 (2.41%) Front Office
5 6 (2.41%) Legal
6 5 (2.01%) Retail
7 4 (1.61%) Games
7 4 (1.61%) Investment Banking
7 4 (1.61%) Law
8 2 (0.80%) Electronics
8 2 (0.80%) Marketing
9 1 (0.40%) Back Office
9 1 (0.40%) Billing
9 1 (0.40%) French Language
9 1 (0.40%) Manufacturing
9 1 (0.40%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.80%) WAP
1 2 (0.80%) Web Services
2 1 (0.40%) CSS
2 1 (0.40%) HTML
2 1 (0.40%) LDAP
2 1 (0.40%) Software Packaging
Miscellaneous
1 20 (8.03%) iPad
2 14 (5.62%) Driving Licence
3 11 (4.42%) Analytical Skills
4 10 (4.02%) iPhone
4 10 (4.02%) Management Information System
4 10 (4.02%) Smartphone
4 10 (4.02%) Video Conferencing
5 8 (3.21%) CCTV
6 6 (2.41%) Fintech
7 5 (2.01%) Blackberry
7 5 (2.01%) Public Cloud
7 5 (2.01%) Self-Motivation
8 4 (1.61%) Hedge funds
9 3 (1.20%) Blog
9 3 (1.20%) Computer Science
9 3 (1.20%) Fat Client
9 3 (1.20%) Thin Client
10 2 (0.80%) Clustering
10 2 (0.80%) PDA
10 2 (0.80%) Podcast
Operating Systems
1 204 (81.93%) Windows
2 83 (33.33%) Windows Server
3 72 (28.92%) Windows 7
4 57 (22.89%) Windows Server 2012
5 56 (22.49%) Windows Server 2008
6 39 (15.66%) Windows 10
7 38 (15.26%) Mac OS X
8 22 (8.84%) Linux
9 16 (6.43%) Windows 8
10 15 (6.02%) Apple iOS
10 15 (6.02%) Mac OS
11 11 (4.42%) Android
12 7 (2.81%) Windows XP
13 4 (1.61%) VMS
13 4 (1.61%) Windows Server 2003
14 2 (0.80%) Red Hat Enterprise Linux
14 2 (0.80%) Unix
14 2 (0.80%) Windows Mobile
15 1 (0.40%) CentOS
15 1 (0.40%) Windows Vista
Processes & Methodologies
1 58 (23.29%) ITIL
2 25 (10.04%) Problem-Solving
3 12 (4.82%) Mobile Device Management
4 11 (4.42%) Asset Management
4 11 (4.42%) Cybersecurity
4 11 (4.42%) Migration
4 11 (4.42%) Root Cause Analysis
5 10 (4.02%) API Integration
5 10 (4.02%) Network Architecture
6 9 (3.61%) Business Continuity
7 8 (3.21%) Incident Management
7 8 (3.21%) Service Management
8 7 (2.81%) BCP
8 7 (2.81%) Business Continuity Planning
8 7 (2.81%) Information Security
8 7 (2.81%) SIEM
9 6 (2.41%) ITSM
9 6 (2.41%) Patch Management
9 6 (2.41%) Project Management
9 6 (2.41%) Service Delivery
Programming Languages
1 36 (14.46%) SQL
2 16 (6.43%) PowerShell
3 2 (0.80%) Bash Shell
3 2 (0.80%) C
3 2 (0.80%) Java
3 2 (0.80%) VBScript
4 1 (0.40%) C#
4 1 (0.40%) Perl
4 1 (0.40%) PHP
4 1 (0.40%) Python
4 1 (0.40%) Shell Script
4 1 (0.40%) VB
Qualifications
1 53 (21.29%) Microsoft Certification
2 40 (16.06%) MCSE
3 34 (13.65%) MCSA
4 31 (12.45%) Degree
5 25 (10.04%) MCP
6 21 (8.43%) DBS Check
7 16 (6.43%) MCTS
8 10 (4.02%) MCITP
9 8 (3.21%) A+ Certification
10 6 (2.41%) CCNA
10 6 (2.41%) Cisco Certification
11 5 (2.01%) CISSP
12 4 (1.61%) Network+ Certification
12 4 (1.61%) VMware Certified Professional (VCP)
13 2 (0.80%) Security Cleared
14 1 (0.40%) AWS Certification
14 1 (0.40%) Computer Science Degree
14 1 (0.40%) DV Cleared
14 1 (0.40%) VCP5
14 1 (0.40%) VCP6
Quality Assurance & Compliance
1 18 (7.23%) SLA
2 3 (1.20%) ISO/IEC 27001
3 2 (0.80%) DICOM
3 2 (0.80%) HL7
4 1 (0.40%) GDPR
4 1 (0.40%) ISO/IEC 20000
System Software
1 153 (61.45%) Active Directory
2 41 (16.47%) Hyper-V
3 27 (10.84%) VMware Infrastructure
4 9 (3.61%) VMware ESXi
5 6 (2.41%) Terminal Services
6 5 (2.01%) vSphere
6 5 (2.01%) XenApp
7 1 (0.40%) DFS Replication
7 1 (0.40%) Microsoft Virtual Server
7 1 (0.40%) Virtual Machines
7 1 (0.40%) Virtual Servers
7 1 (0.40%) VMware Server
Systems Management
1 24 (9.64%) SCCM
2 3 (1.20%) Cisco CUCM
3 2 (0.80%) Opscode Chef
3 2 (0.80%) Systems Management Server (SMS)
3 2 (0.80%) WSUS
4 1 (0.40%) EMC NetWorker
4 1 (0.40%) HAProxy
4 1 (0.40%) Jamf Pro
4 1 (0.40%) Microsoft Intune
4 1 (0.40%) Nagios
4 1 (0.40%) Netcool
4 1 (0.40%) OpenView Configuration Management
4 1 (0.40%) vCenter Server
Vendors
1 107 (42.97%) Microsoft
2 53 (21.29%) VMware
3 48 (19.28%) Apple
4 25 (10.04%) Citrix
5 21 (8.43%) Cisco
6 12 (4.82%) Google
7 11 (4.42%) Mitel
8 10 (4.02%) HP
9 9 (3.61%) Adobe
9 9 (3.61%) Dell
10 8 (3.21%) Avaya
11 7 (2.81%) Veeam
12 6 (2.41%) Bloomberg
12 6 (2.41%) ShoreTel
13 5 (2.01%) Draytek
13 5 (2.01%) FactSet
13 5 (2.01%) iManage
13 5 (2.01%) Meraki
13 5 (2.01%) Reuters
14 4 (1.61%) NETGEAR