Period
to 8 December 2021

The median annual salary for an IT Support Engineer was £31,375 in advertised job vacancies in London during the 6 months to 8 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
England > London
6 months to
8 Dec 2021
Same period 2020 Same period 2019
Rank 553 432 429
Rank change year-on-year -121 -3 +40
Permanent jobs requiring an IT Support Engineer 177 62 314
As % of all permanent jobs advertised in London 0.35% 0.28% 0.59%
As % of the Job Titles category 0.38% 0.30% 0.62%
Number of salaries quoted 168 56 283
10th Percentile £25,000 £26,250 £23,100
25th Percentile £27,750 £27,688 £25,625
Median annual salary (50th Percentile) £31,375 £35,000 £30,000
Median % change year-on-year -10.36% +16.67% -6.25%
75th Percentile £36,313 £45,000 £37,000
90th Percentile £48,750 £53,750 £42,250
England median annual salary £29,000 £28,500 £29,000
% change year-on-year +1.75% -1.72% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 46,157 20,820 50,788
% of permanent IT jobs with a recognized job title 90.30% 93.67% 94.93%
Number of salaries quoted 32,838 17,785 41,797
10th Percentile £40,500 £41,250 £35,000
25th Percentile £52,500 £52,500 £46,250
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +5.69%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £107,500 £102,500 £98,750
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

IT Support Engineer
Job Vacancy Trend in London

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for IT Support Engineer in London

IT Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing IT Support Engineer in London.

Salary trend for IT Support Engineer in London

IT Support Engineer
Salary Histogram in London

Salary distribution for jobs citing IT Support Engineer in London over the 6 months to 8 December 2021.

Salary histogram for IT Support Engineer in London

IT Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the London region over the 6 months to 8 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -30 33 £30,750 -10.87% 12
West London -66 16 £31,000 +5.08% 11
South London -24 11 £31,000 -40.95% 1
North London -11 3 £28,000 +1.82% 2
East London -30 2 £41,250 -8.33% 4
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 8 December 2021, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Engineer in the job title.

1 134 (75.71%) Windows
2 121 (68.36%) Active Directory
2 121 (68.36%) Microsoft 365
3 94 (53.11%) Microsoft
4 63 (35.59%) Windows 10
5 53 (29.94%) Microsoft Office
6 44 (24.86%) Windows Server
6 44 (24.86%) Social Skills
7 42 (23.73%) Azure
8 39 (22.03%) Apple
9 35 (19.77%) VPN
10 34 (19.21%) Firewall
11 32 (18.08%) ITIL
12 31 (17.51%) DNS
12 31 (17.51%) Cisco
13 30 (16.95%) TCP/IP
14 29 (16.38%) MS Exchange
15 24 (13.56%) LAN
15 24 (13.56%) Mac OS
16 23 (12.99%) Azure Active Directory
17 21 (11.86%) Wi-Fi
17 21 (11.86%) DHCP
17 21 (11.86%) Windows Server 2016
18 20 (11.30%) Windows Server 2019
18 20 (11.30%) Citrix
18 20 (11.30%) Finance
18 20 (11.30%) VMware
19 19 (10.73%) Microsoft Intune
20 18 (10.17%) Windows Server 2012
20 18 (10.17%) Google Workspace

IT Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (16.38%) MS Exchange
2 18 (10.17%) SharePoint
3 10 (5.65%) Exchange Server 2010
3 10 (5.65%) Exchange Server 2013
4 8 (4.52%) Blackberry Enterprise Server
4 8 (4.52%) Exchange Server 2007
5 4 (2.26%) IIS
6 2 (1.13%) Confluence
Applications
1 53 (29.94%) Microsoft Office
2 15 (8.47%) Microsoft Excel
3 14 (7.91%) Microsoft PowerPoint
Business Applications
1 7 (3.95%) Dynamics NAV
2 2 (1.13%) Dynamics CRM
Cloud Services
1 121 (68.36%) Microsoft 365
2 42 (23.73%) Azure
3 23 (12.99%) Azure Active Directory
4 18 (10.17%) Google Workspace
5 8 (4.52%) AWS
5 8 (4.52%) OneDrive
6 7 (3.95%) Power Platform
6 7 (3.95%) PowerApps
7 5 (2.82%) IaaS
7 5 (2.82%) SaaS
8 4 (2.26%) Mimecast
8 4 (2.26%) PaaS
9 3 (1.69%) Adobe Creative Cloud
Communications & Networking
1 35 (19.77%) VPN
2 34 (19.21%) Firewall
3 31 (17.51%) DNS
4 30 (16.95%) TCP/IP
5 24 (13.56%) LAN
6 21 (11.86%) DHCP
6 21 (11.86%) Wi-Fi
7 16 (9.04%) WAN
8 13 (7.34%) Wireless
9 12 (6.78%) Network Security
10 11 (6.21%) Remote Desktop
11 7 (3.95%) Ethernet
11 7 (3.95%) VoIP
12 5 (2.82%) NAS
12 5 (2.82%) SMTP
13 4 (2.26%) Cisco IOS
13 4 (2.26%) VLAN
14 3 (1.69%) Intranet
15 2 (1.13%) MPLS
15 2 (1.13%) SAN
Database & Business Intelligence
1 6 (3.39%) SQL Server
2 2 (1.13%) Crystal Reports
Development Applications
1 4 (2.26%) JIRA
2 1 (0.56%) Subversion
2 1 (0.56%) Visual Studio
General
1 44 (24.86%) Social Skills
2 20 (11.30%) Finance
3 11 (6.21%) Organisational Skills
4 8 (4.52%) Legal
5 7 (3.95%) Analytical Skills
6 6 (3.39%) Public Sector
7 4 (2.26%) Advertising
7 4 (2.26%) Manufacturing
8 3 (1.69%) French Language
8 3 (1.69%) Law
8 3 (1.69%) Presentation Skills
9 2 (1.13%) Back Office
9 2 (1.13%) Documentation Skills
9 2 (1.13%) Electronics
9 2 (1.13%) Front Office
9 2 (1.13%) Games
9 2 (1.13%) Marketing
9 2 (1.13%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.13%) .NET
1 2 (1.13%) ServiceStack
2 1 (0.56%) OAuth
2 1 (0.56%) XML
2 1 (0.56%) X-Windows
Miscellaneous
1 12 (6.78%) Data Centre
2 9 (5.08%) Smartphone
3 8 (4.52%) Blackberry
4 6 (3.39%) iPad
5 5 (2.82%) Driving Licence
6 3 (1.69%) Device Driver
6 3 (1.69%) EPoS
6 3 (1.69%) Management Information System
7 2 (1.13%) Client/Server
7 2 (1.13%) Data Protection Act
7 2 (1.13%) iPhone
7 2 (1.13%) Mobile Computing
7 2 (1.13%) Self-Motivation
7 2 (1.13%) User Experience
7 2 (1.13%) Video Conferencing
8 1 (0.56%) Analytical Mindset
8 1 (0.56%) Apple TV
8 1 (0.56%) Biotechnology
8 1 (0.56%) Replication
8 1 (0.56%) Wiki
Operating Systems
1 134 (75.71%) Windows
2 63 (35.59%) Windows 10
3 44 (24.86%) Windows Server
4 24 (13.56%) Mac OS
5 21 (11.86%) Windows Server 2016
6 20 (11.30%) Windows Server 2019
7 18 (10.17%) Windows Server 2012
8 16 (9.04%) Windows 7
9 9 (5.08%) Windows Server 2008
10 6 (3.39%) Linux
11 5 (2.82%) Android
12 4 (2.26%) Apple iOS
13 2 (1.13%) Windows 8
14 1 (0.56%) Mac OS X
14 1 (0.56%) Unix
14 1 (0.56%) Windows XP
Processes & Methodologies
1 32 (18.08%) ITIL
2 15 (8.47%) Problem-Solving
3 12 (6.78%) ITIL V3
3 12 (6.78%) Service Delivery
4 10 (5.65%) Incident Management
5 8 (4.52%) Cybersecurity
5 8 (4.52%) DevOps
5 8 (4.52%) Project Management
6 7 (3.95%) Infrastructure Engineering
7 5 (2.82%) CRM
7 5 (2.82%) Fintech
7 5 (2.82%) Information Security
7 5 (2.82%) Migration
7 5 (2.82%) Root Cause Analysis
7 5 (2.82%) Service Management
7 5 (2.82%) Task Automation
8 4 (2.26%) Contract Negotiation
9 3 (1.69%) Asset Management
9 3 (1.69%) IT Audit
9 3 (1.69%) Patch Management
Programming Languages
1 15 (8.47%) PowerShell
2 12 (6.78%) SQL
3 1 (0.56%) Bash Shell
Qualifications
1 18 (10.17%) Microsoft Certification
2 14 (7.91%) Cisco Certification
2 14 (7.91%) MCSA
3 13 (7.34%) CCNA
3 13 (7.34%) MCITP
4 10 (5.65%) Degree
5 8 (4.52%) MCDST
5 8 (4.52%) MCP
6 7 (3.95%) MCSE
7 4 (2.26%) ITIL Certification
8 3 (1.69%) CEH
8 3 (1.69%) CISSP
9 2 (1.13%) A+ Certification
10 1 (0.56%) CCNP
10 1 (0.56%) DBS Check
10 1 (0.56%) ITIL Foundation Certificate
10 1 (0.56%) Network+ Certification
10 1 (0.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (9.60%) SLA
2 5 (2.82%) ISO/IEC 27001
3 1 (0.56%) Cyber Essentials
3 1 (0.56%) GDPR
3 1 (0.56%) PCI DSS
System Software
1 121 (68.36%) Active Directory
2 13 (7.34%) VMware Infrastructure
3 7 (3.95%) Terminal Services
4 2 (1.13%) Firmware
4 2 (1.13%) Hyper-V
4 2 (1.13%) Virtual Machines
4 2 (1.13%) XenApp
5 1 (0.56%) Virtual Desktop
5 1 (0.56%) vSphere
Systems Management
1 19 (10.73%) Microsoft Intune
2 17 (9.60%) SCCM
3 9 (5.08%) Jamf Pro
4 8 (4.52%) Cisco CUCM
4 8 (4.52%) ServiceCenter
5 2 (1.13%) Single Sign-On
6 1 (0.56%) SCOM
Vendors
1 94 (53.11%) Microsoft
2 39 (22.03%) Apple
3 31 (17.51%) Cisco
4 20 (11.30%) Citrix
4 20 (11.30%) VMware
5 12 (6.78%) Bloomberg
6 11 (6.21%) Dell
7 10 (5.65%) HP
8 8 (4.52%) Remedy
8 8 (4.52%) Reuters
9 6 (3.39%) Adobe
9 6 (3.39%) Google
9 6 (3.39%) ServiceNow
10 4 (2.26%) Veeam
11 3 (1.69%) Autodesk
11 3 (1.69%) Avaya
11 3 (1.69%) Barracuda Networks
11 3 (1.69%) EqualLogic
11 3 (1.69%) Meraki
12 2 (1.13%) Atlassian