Period
to 13 November 2018

The median annual salary for an IT Support Engineer was £31,500 in advertised job vacancies in London during the 6 months to 13 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support Engineer
England > London
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 461 599 555
Rank change year-on-year +138 -44 +71
Permanent jobs requiring an IT Support Engineer 371 263 314
As % of all permanent IT jobs advertised in London 0.55% 0.35% 0.42%
As % of the Job Titles category 0.58% 0.37% 0.43%
Number of salaries quoted 342 255 303
London median annual salary £31,500 £32,000 £29,000
Median salary % change year-on-year -1.56% +10.34% +3.57%
10th Percentile £22,800 £21,250 £22,000
90th Percentile £43,750 £43,750 £42,500
England median annual salary £28,500 £27,500 £27,500
% change year-on-year +3.64% - +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 64,163 71,362 72,389
% of permanent IT jobs with a recognized job title 95.38% 94.66% 96.08%
Number of salaries quoted 52,648 56,050 62,581
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £33,000 £33,375 £32,500
90th Percentile £93,750 £90,000 £87,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

IT Support Engineer
Job Vacancy Trend in London

Job postings that featured IT Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for IT Support Engineer in London

IT Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support Engineer in London.

Salary trend for IT Support Engineer in London

IT Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing IT Support Engineer in London over the 6 months to 13 November 2018.

Salary histogram for IT Support Engineer in London

IT Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the London region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +48 113 £31,000 -7.46% 14
West London +14 24 £27,500 -12.70% 5
South London -22 13 £31,250 -21.88% 4
East London +2 12 £24,750 +16.47% 2
North London +6 5 £30,500 +1.67% 2
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 13 November 2018, IT Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring IT Support Engineer in the job title.

1 260 (70.08%) Windows
2 192 (51.75%) Active Directory
3 160 (43.13%) Microsoft
4 125 (33.69%) Microsoft Office
5 118 (31.81%) Office 365
6 113 (30.46%) Windows Server
7 85 (22.91%) Windows 7
8 82 (22.10%) Windows 10
9 71 (19.14%) ITIL
10 59 (15.90%) MS Exchange
10 59 (15.90%) DNS
11 58 (15.63%) Firewall
12 56 (15.09%) Citrix
13 55 (14.82%) Cisco
13 55 (14.82%) TCP/IP
13 55 (14.82%) Problem-Solving
14 54 (14.56%) DHCP
14 54 (14.56%) VMware
15 49 (13.21%) Finance
16 46 (12.40%) Windows Server 2012
17 43 (11.59%) Windows Server 2008
18 40 (10.78%) Degree
19 31 (8.36%) Microsoft Certification
20 30 (8.09%) Apple
21 29 (7.82%) LAN
21 29 (7.82%) VMware Infrastructure
22 28 (7.55%) Microsoft Azure
23 27 (7.28%) SharePoint
24 24 (6.47%) Wireless
24 24 (6.47%) Linux

IT Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (15.90%) MS Exchange
2 27 (7.28%) SharePoint
3 18 (4.85%) Exchange Server 2010
3 18 (4.85%) Skype for Business
4 15 (4.04%) Exchange Server 2013
5 14 (3.77%) IIS
6 10 (2.70%) CMS
7 4 (1.08%) Apache
7 4 (1.08%) Exchange Server 2007
7 4 (1.08%) nginx
8 3 (0.81%) Exchange Server 2003
8 3 (0.81%) SharePoint 2013
9 2 (0.54%) Confluence
10 1 (0.27%) Drupal
10 1 (0.27%) SharePoint Server
10 1 (0.27%) Sitecore CMS
10 1 (0.27%) Umbraco
Applications
1 125 (33.69%) Microsoft Office
2 9 (2.43%) Microsoft Excel
3 4 (1.08%) Microsoft PowerPoint
4 1 (0.27%) QuarkXPress
Business Applications
1 9 (2.43%) Maximo
2 6 (1.62%) Misys Midas
3 1 (0.27%) Eikon
Cloud Services
1 118 (31.81%) Office 365
2 28 (7.55%) Microsoft Azure
3 19 (5.12%) Mimecast
4 13 (3.50%) Amazon AWS
5 7 (1.89%) G Suite
6 4 (1.08%) Adobe Creative Cloud
6 4 (1.08%) Azure Active Directory
7 3 (0.81%) Dropbox
7 3 (0.81%) Slack
8 2 (0.54%) Cloud Computing
9 1 (0.27%) IBM Cloud
9 1 (0.27%) OneDrive
9 1 (0.27%) OpenDNS
9 1 (0.27%) SoftLayer
Communications & Networking
1 59 (15.90%) DNS
2 58 (15.63%) Firewall
3 55 (14.82%) TCP/IP
4 54 (14.56%) DHCP
5 29 (7.82%) LAN
6 24 (6.47%) Wireless
7 23 (6.20%) VoIP
8 22 (5.93%) WAN
9 21 (5.66%) SAN
10 19 (5.12%) Skype
10 19 (5.12%) VPN
11 18 (4.85%) Internet
12 9 (2.43%) IP Telephony
12 9 (2.43%) Remote Desktop
12 9 (2.43%) SSL
13 8 (2.16%) iSCSI
13 8 (2.16%) NAS
13 8 (2.16%) VLAN
13 8 (2.16%) Wi-Fi
14 5 (1.35%) Unified Communications
Database & Business Intelligence
1 21 (5.66%) SQL Server
2 2 (0.54%) Data Warehouse
2 2 (0.54%) phpMyAdmin
2 2 (0.54%) Relational Database
2 2 (0.54%) SQL Server 2012
3 1 (0.27%) FileMaker
3 1 (0.27%) MySQL
3 1 (0.27%) NonStop SQL
3 1 (0.27%) SQL Server 2014
3 1 (0.27%) SQL Server 2016
Development Applications
1 4 (1.08%) JIRA
2 2 (0.54%) Git (software)
2 2 (0.54%) Subversion
2 2 (0.54%) TortoiseSVN
3 1 (0.27%) PyCharm
General
1 49 (13.21%) Finance
2 13 (3.50%) Banking
2 13 (3.50%) Retail
3 12 (3.23%) French Language
4 11 (2.96%) Telecoms
5 9 (2.43%) Manufacturing
6 7 (1.89%) Advertising
6 7 (1.89%) Marketing
7 5 (1.35%) Front Office
8 4 (1.08%) Electronics
8 4 (1.08%) Publishing
9 3 (0.81%) Legal
10 2 (0.54%) Back Office
10 2 (0.54%) Spanish Language
11 1 (0.27%) Law
11 1 (0.27%) Music Industry
Libraries, Frameworks & Software Standards
1 3 (0.81%) LDAP
2 2 (0.54%) CSS
2 2 (0.54%) Gearman
2 2 (0.54%) jQuery
2 2 (0.54%) LAMP
2 2 (0.54%) Web Services
3 1 (0.27%) .NET
3 1 (0.27%) .NET Framework
3 1 (0.27%) Ajax
3 1 (0.27%) ASP.NET
3 1 (0.27%) Elastic Stack
3 1 (0.27%) HTML
3 1 (0.27%) LEMP Stack
3 1 (0.27%) SAML
3 1 (0.27%) XML
Miscellaneous
1 22 (5.93%) Analytical Skills
1 22 (5.93%) iPhone
2 13 (3.50%) Driving Licence
3 12 (3.23%) Video Conferencing
4 11 (2.96%) Blackberry
4 11 (2.96%) Fat Client
4 11 (2.96%) Thin Client
5 10 (2.70%) Computer Science
5 10 (2.70%) Self-Motivation
6 8 (2.16%) CCTV
6 8 (2.16%) iPad
7 6 (1.62%) Handset
7 6 (1.62%) Public Cloud
7 6 (1.62%) Replication
8 5 (1.35%) Data Centre
8 5 (1.35%) Fintech
9 4 (1.08%) Management Information System
9 4 (1.08%) NHS
10 3 (0.81%) Client/Server
11 2 (0.54%) Cyberattack
Operating Systems
1 260 (70.08%) Windows
2 113 (30.46%) Windows Server
3 85 (22.91%) Windows 7
4 82 (22.10%) Windows 10
5 46 (12.40%) Windows Server 2012
6 43 (11.59%) Windows Server 2008
7 24 (6.47%) Linux
7 24 (6.47%) Mac OS
8 16 (4.31%) Apple iOS
8 16 (4.31%) Windows 8
9 15 (4.04%) Android
10 8 (2.16%) Mac OS X
11 7 (1.89%) Windows XP
12 5 (1.35%) Windows Server 2003
13 3 (0.81%) CentOS
13 3 (0.81%) Ubuntu
14 2 (0.54%) Red Hat Enterprise Linux
14 2 (0.54%) Unix
15 1 (0.27%) VMS
15 1 (0.27%) Windows Vista
Processes & Methodologies
1 71 (19.14%) ITIL
2 55 (14.82%) Problem-Solving
3 22 (5.93%) Cybersecurity
4 14 (3.77%) Problem Management
4 14 (3.77%) Service Delivery
5 13 (3.50%) Project Management
6 12 (3.23%) PRINCE2
6 12 (3.23%) Server Management
7 11 (2.96%) Customer-Centricity
7 11 (2.96%) Infrastructure Engineering
8 10 (2.70%) Agile Software Development
8 10 (2.70%) Customer-Centric Approach
8 10 (2.70%) Root Cause Analysis
8 10 (2.70%) Time Management
9 9 (2.43%) B2B
9 9 (2.43%) Customer Engagement
9 9 (2.43%) Mobile Device Management
9 9 (2.43%) Password Management
9 9 (2.43%) SIEM
9 9 (2.43%) Stakeholder Management
Programming Languages
1 24 (6.47%) SQL
2 13 (3.50%) PowerShell
3 5 (1.35%) Bash Shell
4 4 (1.08%) PHP
5 2 (0.54%) Java
5 2 (0.54%) JavaScript
6 1 (0.27%) C#
6 1 (0.27%) Perl
6 1 (0.27%) Python
6 1 (0.27%) T-SQL
6 1 (0.27%) VB
6 1 (0.27%) VB.NET
6 1 (0.27%) VBA
Qualifications
1 40 (10.78%) Degree
2 31 (8.36%) Microsoft Certification
3 15 (4.04%) MCSE
4 12 (3.23%) MCSA
5 10 (2.70%) A+ Certification
5 10 (2.70%) MCP
6 9 (2.43%) CCNA
6 9 (2.43%) Cisco Certification
6 9 (2.43%) CISSP
7 5 (1.35%) Computer Science Degree
8 3 (0.81%) DBS Check
8 3 (0.81%) MCDST
8 3 (0.81%) Network+ Certification
8 3 (0.81%) VMware Certified Professional (VCP)
9 1 (0.27%) ACTC
9 1 (0.27%) CCA
9 1 (0.27%) CCNP
9 1 (0.27%) ITIL Certification
9 1 (0.27%) MOS
9 1 (0.27%) SC Cleared
Quality Assurance & Compliance
1 20 (5.39%) SLA
2 5 (1.35%) GDPR
3 3 (0.81%) COBIT
3 3 (0.81%) PCI DSS
3 3 (0.81%) PMO
4 1 (0.27%) ISO/IEC 20000
4 1 (0.27%) ISO/IEC 27001
System Software
1 192 (51.75%) Active Directory
2 29 (7.82%) VMware Infrastructure
3 9 (2.43%) Hyper-V
4 8 (2.16%) XenApp
5 7 (1.89%) Virtual Servers
6 6 (1.62%) vSphere
7 4 (1.08%) Terminal Services
7 4 (1.08%) XenDesktop
8 3 (0.81%) Terminal Server
8 3 (0.81%) VirtualBox
9 2 (0.54%) Microsoft Virtual Server
9 2 (0.54%) Virtual Machines
10 1 (0.27%) Firmware
10 1 (0.27%) vCloud
10 1 (0.27%) VMware ESXi
10 1 (0.27%) XenServer
Systems Management
1 22 (5.93%) SCCM
2 6 (1.62%) Backup Exec
3 5 (1.35%) Jamf Pro
4 4 (1.08%) Norton AntiVirus
5 3 (0.81%) AirWatch
5 3 (0.81%) Microsoft Intune
5 3 (0.81%) SCOM
6 2 (0.54%) Ansible
6 2 (0.54%) Nagios
6 2 (0.54%) Systems Management Server (SMS)
7 1 (0.27%) EMC NetWorker
7 1 (0.27%) vCenter Server
7 1 (0.27%) WSUS
7 1 (0.27%) XenMobile
Vendors
1 160 (43.13%) Microsoft
2 56 (15.09%) Citrix
3 55 (14.82%) Cisco
4 54 (14.56%) VMware
5 30 (8.09%) Apple
6 17 (4.58%) HP
7 11 (2.96%) Dell
8 10 (2.70%) Adobe
8 10 (2.70%) Kaspersky
9 8 (2.16%) Avaya
9 8 (2.16%) Mitel
9 8 (2.16%) Symantec
10 7 (1.89%) Draytek
10 7 (1.89%) Google
11 6 (1.62%) Bloomberg
11 6 (1.62%) Oracle
11 6 (1.62%) Reuters
11 6 (1.62%) SonicWALL
12 5 (1.35%) EqualLogic
12 5 (1.35%) Veeam