Period
to 17 November 2017

The median annual salary for a 3rd Line Support Engineer was £40,000 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 689 661 655
Rank change year-on-year -28 -6 -39
Permanent jobs requiring a 3rd Line Support Engineer 151 197 279
As % of all permanent IT jobs advertised in London 0.20% 0.26% 0.31%
As % of the Job Titles category 0.21% 0.27% 0.33%
Number of salaries quoted 142 184 253
London median annual salary £40,000 £42,500 £40,000
Median salary % change year-on-year -5.88% +6.25% +6.67%
10th Percentile £30,125 £27,800 £29,250
90th Percentile £51,750 £55,000 £55,000
England median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

3rd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 3rd Line Support Engineer in London

3rd Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in London.

Salary trend for 3rd Line Support Engineer in London

3rd Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 3rd Line Support Engineer in London over the 6 months to 17 November 2017.

Salary histogram for 3rd Line Support Engineer in London

3rd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +7 32 £40,000 -2.44% 3
West London +7 24 £37,500 - 1
North London +12 8 £47,500 +18.75%
East London +3 6 £45,000 +8.43%
South London -1 6 £40,000 -23.81%
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 3rd Line Support Engineer in the job title.

1 107 (70.86%) Windows
2 97 (64.24%) Active Directory
3 84 (55.63%) Microsoft
4 71 (47.02%) Windows Server
5 69 (45.70%) VMware
6 58 (38.41%) Office 365
7 47 (31.13%) DNS
8 44 (29.14%) Firewall
9 43 (28.48%) MS Exchange
10 41 (27.15%) VMware Infrastructure
11 37 (24.50%) Cisco
12 36 (23.84%) Windows Server 2012
13 35 (23.18%) SAN
14 33 (21.85%) Microsoft Certification
14 33 (21.85%) Hyper-V
14 33 (21.85%) Microsoft Azure
15 32 (21.19%) Windows 7
15 32 (21.19%) Windows Server 2008
15 32 (21.19%) DHCP
15 32 (21.19%) Linux
16 31 (20.53%) Citrix
17 30 (19.87%) Windows 10
18 29 (19.21%) Finance
18 29 (19.21%) ITIL
19 28 (18.54%) TCP/IP
20 27 (17.88%) SLA
20 27 (17.88%) Cisco Certification
20 27 (17.88%) MCSE
20 27 (17.88%) Microsoft Office
21 26 (17.22%) WAN

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (28.48%) MS Exchange
2 15 (9.93%) Exchange Server 2007
3 13 (8.61%) Skype for Business
4 12 (7.95%) Exchange Server 2010
4 12 (7.95%) Exchange Server 2013
5 4 (2.65%) WebSphere
6 3 (1.99%) Apache
6 3 (1.99%) IIS
6 3 (1.99%) SharePoint
7 2 (1.32%) Blackberry Enterprise Server
7 2 (1.32%) Exchange Server 2003
7 2 (1.32%) Tomcat
8 1 (0.66%) MQSeries
8 1 (0.66%) nginx
8 1 (0.66%) WebLogic
Applications
1 27 (17.88%) Microsoft Office
Business Applications
1 2 (1.32%) Oracle EBS
2 1 (0.66%) Dynamics CRM
Cloud Services
1 58 (38.41%) Office 365
2 33 (21.85%) Microsoft Azure
3 10 (6.62%) Amazon AWS
4 9 (5.96%) Mimecast
5 5 (3.31%) Azure Active Directory
6 3 (1.99%) OneDrive
6 3 (1.99%) OpenDNS
7 2 (1.32%) Cloud Computing
7 2 (1.32%) Dynamics 365
Communications & Networking
1 47 (31.13%) DNS
2 44 (29.14%) Firewall
3 35 (23.18%) SAN
4 32 (21.19%) DHCP
5 28 (18.54%) TCP/IP
6 26 (17.22%) WAN
7 24 (15.89%) LAN
7 24 (15.89%) VPN
8 20 (13.25%) VLAN
9 18 (11.92%) Internet
10 14 (9.27%) VoIP
11 11 (7.28%) Unified Communications
12 6 (3.97%) Wireless
13 5 (3.31%) HTTP
13 5 (3.31%) LDAP
13 5 (3.31%) Skype
13 5 (3.31%) Wi-Fi
13 5 (3.31%) WLAN
14 4 (2.65%) NAS
14 4 (2.65%) Remote Desktop
Database & Business Intelligence
1 9 (5.96%) SQL Server
2 8 (5.30%) Amazon RDS
3 6 (3.97%) MySQL
4 4 (2.65%) Relational Database
5 3 (1.99%) Big Data
6 2 (1.32%) Oracle Database
7 1 (0.66%) RDBMS
7 1 (0.66%) SQL Server 2008
7 1 (0.66%) SQL Server 2012
7 1 (0.66%) SQL Server 2014
7 1 (0.66%) SQL Server 2016
Development Applications
1 2 (1.32%) Sonatype Nexus
General
1 29 (19.21%) Finance
2 17 (11.26%) Banking
3 7 (4.64%) Telecoms
4 6 (3.97%) Retail
5 4 (2.65%) Financial Institution
6 2 (1.32%) French Language
6 2 (1.32%) Investment Banking
6 2 (1.32%) Italian Language
6 2 (1.32%) Law
6 2 (1.32%) Legal
6 2 (1.32%) Marketing
7 1 (0.66%) Electronics
7 1 (0.66%) German Language
7 1 (0.66%) Manufacturing
7 1 (0.66%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (3.97%) Web Services
2 2 (1.32%) HTML
2 2 (1.32%) LAMP
3 1 (0.66%) J2EE
3 1 (0.66%) Java EE
3 1 (0.66%) JMS
3 1 (0.66%) Software Packaging
3 1 (0.66%) XML
Miscellaneous
1 17 (11.26%) Analytical Skills
2 15 (9.93%) Data Centre
3 7 (4.64%) PDA
4 5 (3.31%) Foreign Exchange (FX)
5 4 (2.65%) Management Information System
5 4 (2.65%) Public Cloud
5 4 (2.65%) Replication
6 3 (1.99%) Blackberry
6 3 (1.99%) Clustering
7 2 (1.32%) Fintech
7 2 (1.32%) Hedge funds
8 1 (0.66%) Client/Server
8 1 (0.66%) Internet of Things
8 1 (0.66%) iPad
8 1 (0.66%) iPhone
8 1 (0.66%) Mobile App
8 1 (0.66%) Robotics
8 1 (0.66%) SWIFT
Operating Systems
1 107 (70.86%) Windows
2 71 (47.02%) Windows Server
3 36 (23.84%) Windows Server 2012
4 32 (21.19%) Linux
4 32 (21.19%) Windows 7
4 32 (21.19%) Windows Server 2008
5 30 (19.87%) Windows 10
6 12 (7.95%) Windows 8
7 10 (6.62%) Unix
8 9 (5.96%) Windows XP
9 7 (4.64%) Mac OS X
10 6 (3.97%) Windows Server 2003
11 4 (2.65%) Ubuntu
12 3 (1.99%) VMS
13 2 (1.32%) Android
13 2 (1.32%) Mac OS X Server
13 2 (1.32%) Red Hat Enterprise Linux
14 1 (0.66%) Apple iOS
14 1 (0.66%) Mac OS
14 1 (0.66%) Windows Phone
Processes & Methodologies
1 29 (19.21%) ITIL
2 12 (7.95%) Project Management
3 10 (6.62%) Migration
3 10 (6.62%) Service Delivery
4 9 (5.96%) Root Cause Analysis
5 6 (3.97%) Business Continuity
5 6 (3.97%) Kalman Filter
5 6 (3.97%) Web Filtering
6 5 (3.31%) Disaster Recovery
6 5 (3.31%) ITIL V3
6 5 (3.31%) Load Balancing
6 5 (3.31%) Presales
6 5 (3.31%) Service Management
7 4 (2.65%) Change Control
7 4 (2.65%) Change Management
7 4 (2.65%) Configuration Management
7 4 (2.65%) IT Audit
7 4 (2.65%) Problem Management
7 4 (2.65%) Runbook
8 3 (1.99%) Software Engineering
Programming Languages
1 22 (14.57%) PowerShell
2 17 (11.26%) SQL
3 4 (2.65%) Bash Shell
3 4 (2.65%) Java
4 3 (1.99%) C#
4 3 (1.99%) JavaScript
4 3 (1.99%) PL/SQL
4 3 (1.99%) Python
5 2 (1.32%) AWK
5 2 (1.32%) C
5 2 (1.32%) Perl
5 2 (1.32%) sed
5 2 (1.32%) Shell Script
6 1 (0.66%) T-SQL
6 1 (0.66%) VBScript
Qualifications
1 33 (21.85%) Microsoft Certification
2 27 (17.88%) Cisco Certification
2 27 (17.88%) MCSE
3 24 (15.89%) MCSA
4 23 (15.23%) CCNA
5 15 (9.93%) CCNP
6 7 (4.64%) MCP
7 5 (3.31%) Degree
8 3 (1.99%) HND
8 3 (1.99%) ITIL Certification
8 3 (1.99%) MCITP
9 2 (1.32%) MCDST
10 1 (0.66%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (17.88%) SLA
2 1 (0.66%) ISO/IEC 27001
System Software
1 97 (64.24%) Active Directory
2 41 (27.15%) VMware Infrastructure
3 33 (21.85%) Hyper-V
4 15 (9.93%) vSphere
5 11 (7.28%) VMware ESXi
6 10 (6.62%) Virtual Servers
7 7 (4.64%) XenApp
8 4 (2.65%) Terminal Services
8 4 (2.65%) Virtual Machines
8 4 (2.65%) VMware Server
9 3 (1.99%) XenDesktop
10 2 (1.32%) Microsoft Virtual Server
10 2 (1.32%) NFS
10 2 (1.32%) Xen
11 1 (0.66%) Docker
11 1 (0.66%) Postfix
11 1 (0.66%) Veritas Cluster Server
Systems Management
1 9 (5.96%) Backup Exec
2 8 (5.30%) SCCM
3 4 (2.65%) SCOM
4 3 (1.99%) Microsoft Clustering
5 2 (1.32%) Nagios
5 2 (1.32%) Symantec Enterprise Vault
5 2 (1.32%) vMotion
5 2 (1.32%) WSUS
5 2 (1.32%) ZABBIX
6 1 (0.66%) Failover Clustering
6 1 (0.66%) McAfee ePO
6 1 (0.66%) NetBackup
6 1 (0.66%) OfficeScan
6 1 (0.66%) Rancher
Vendors
1 84 (55.63%) Microsoft
2 69 (45.70%) VMware
3 37 (24.50%) Cisco
4 31 (20.53%) Citrix
5 19 (12.58%) HP
6 14 (9.27%) Dell
7 10 (6.62%) Meraki
7 10 (6.62%) NetApp
7 10 (6.62%) SonicWALL
8 8 (5.30%) Oracle
9 7 (4.64%) Veeam
10 6 (3.97%) CheckPoint
10 6 (3.97%) IBM
11 5 (3.31%) Bloomberg
11 5 (3.31%) F5
11 5 (3.31%) Reuters
11 5 (3.31%) Symantec
12 4 (2.65%) Avaya
12 4 (2.65%) Sophos
12 4 (2.65%) Synology