Period
to 25 July 2017

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies in London during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > London
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 803 809 819
Rank change year-on-year +6 +10 +47
Permanent jobs requiring a 1st Line Support Engineer 40 72 99
As % of all permanent IT jobs advertised in London 0.054% 0.087% 0.11%
As % of the Job Titles category 0.057% 0.091% 0.11%
Number of salaries quoted 38 60 72
London median annual salary £22,500 £22,500 £22,500
10th Percentile £19,000 £18,000 £17,750
90th Percentile £29,000 £35,375 £27,900
England median annual salary £22,000 £22,000 £22,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 69768 79384 86713
As % of all permanent IT job vacancies advertised in London 94.92% 96.05% 95.94%
Number of salaries quoted 56076 68877 73182
London median annual salary £59,500 £55,000 £55,000
Median salary % change year-on-year +8.18% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £85,000 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

1st Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in London.

Salary trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Engineer in London over the 6 months to 25 July 2017.

Salary histogram for 1st Line Support Engineer in London

1st Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the London region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South London +22 11 £22,500 -
West London +2 6 £28,000 +27.27%
Central London +49 5 £24,000 -17.24% 2
East London +3 5 £20,000 +33.33%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 25 July 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Engineer in the job title.

1 34 (85.00%) Windows
2 28 (70.00%) Active Directory
3 16 (40.00%) Windows XP
4 14 (35.00%) Windows 7
5 13 (32.50%) Windows Server
5 13 (32.50%) Microsoft Office
5 13 (32.50%) Microsoft
6 12 (30.00%) Citrix
6 12 (30.00%) Firewall
6 12 (30.00%) Windows 8
7 11 (27.50%) VMware Infrastructure
7 11 (27.50%) VMware
7 11 (27.50%) Apple
7 11 (27.50%) Internet
8 10 (25.00%) TCP/IP
8 10 (25.00%) MS Exchange
8 10 (25.00%) Blackberry
9 9 (22.50%) Exchange Server 2003
9 9 (22.50%) E-Commerce
9 9 (22.50%) Mac OS
10 5 (12.50%) Mac OS X
10 5 (12.50%) ITIL
11 4 (10.00%) Degree
11 4 (10.00%) ACTC
11 4 (10.00%) Finance
11 4 (10.00%) Office 365
11 4 (10.00%) Apple iOS
12 3 (7.50%) Windows 10
12 3 (7.50%) SCCM
12 3 (7.50%) Time Management

1st Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (25.00%) MS Exchange
2 9 (22.50%) Exchange Server 2003
3 2 (5.00%) IBM Domino
4 1 (2.50%) Skype for Business
Applications
1 13 (32.50%) Microsoft Office
2 1 (2.50%) Microsoft Excel
2 1 (2.50%) Microsoft PowerPoint
Cloud Services
1 4 (10.00%) Office 365
Communications & Networking
1 12 (30.00%) Firewall
2 11 (27.50%) Internet
3 10 (25.00%) TCP/IP
4 3 (7.50%) LAN
4 3 (7.50%) WAN
5 2 (5.00%) DNS
5 2 (5.00%) VPN
5 2 (5.00%) Wireless
6 1 (2.50%) DHCP
6 1 (2.50%) PBX
6 1 (2.50%) RTP
6 1 (2.50%) VoIP
Database & Business Intelligence
1 2 (5.00%) Relational Database
General
1 4 (10.00%) Finance
2 3 (7.50%) Legal
2 3 (7.50%) Telecoms
3 2 (5.00%) French Language
4 1 (2.50%) Advertising
4 1 (2.50%) Law
4 1 (2.50%) Marketing
Libraries, Frameworks & Software Standards
1 2 (5.00%) WAP
Miscellaneous
1 10 (25.00%) Blackberry
2 2 (5.00%) iPad
2 2 (5.00%) iPhone
2 2 (5.00%) Video Conferencing
3 1 (2.50%) Analytical Skills
3 1 (2.50%) Data Centre
3 1 (2.50%) Fat Client
3 1 (2.50%) Smartphone
3 1 (2.50%) Thin Client
3 1 (2.50%) Virtual Team
Operating Systems
1 34 (85.00%) Windows
2 16 (40.00%) Windows XP
3 14 (35.00%) Windows 7
4 13 (32.50%) Windows Server
5 12 (30.00%) Windows 8
6 9 (22.50%) Mac OS
7 5 (12.50%) Mac OS X
8 4 (10.00%) Apple iOS
9 3 (7.50%) Windows 10
10 2 (5.00%) Windows Server 2003
10 2 (5.00%) Windows Server 2008
11 1 (2.50%) Android
Processes & Methodologies
1 9 (22.50%) E-Commerce
2 5 (12.50%) ITIL
3 3 (7.50%) Asset Management
3 3 (7.50%) Incident Management
3 3 (7.50%) Time Management
4 2 (5.00%) Business Continuity
4 2 (5.00%) Disaster Recovery
4 2 (5.00%) Root Cause Analysis
5 1 (2.50%) Digital Marketing
5 1 (2.50%) Project Management
5 1 (2.50%) Service Management
Qualifications
1 4 (10.00%) ACTC
1 4 (10.00%) Degree
2 2 (5.00%) CCNA
2 2 (5.00%) Cisco Certification
2 2 (5.00%) MCSE
2 2 (5.00%) Microsoft Certification
3 1 (2.50%) A+ Certification
3 1 (2.50%) ITIL Certification
3 1 (2.50%) MCP
Quality Assurance & Compliance
1 2 (5.00%) SLA
System Software
1 28 (70.00%) Active Directory
2 11 (27.50%) VMware Infrastructure
3 2 (5.00%) Hyper-V
3 2 (5.00%) Virtual Desktop
Systems Management
1 3 (7.50%) SCCM
2 2 (5.00%) Backup Exec
Vendors
1 13 (32.50%) Microsoft
2 12 (30.00%) Citrix
3 11 (27.50%) Apple
3 11 (27.50%) VMware
4 3 (7.50%) Cisco
4 3 (7.50%) Dell
5 2 (5.00%) Meraki
5 2 (5.00%) Symantec
5 2 (5.00%) Veeam
6 1 (2.50%) Polycom
6 1 (2.50%) Remedy
6 1 (2.50%) Salesforce.com
6 1 (2.50%) ServiceNow
6 1 (2.50%) Yealink
City, London
Crimson Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 17 hours ago
Central London / West End
AWD Recruitment
Salary: £23,000 - £25,000 per annum + Benefits
Posted: 6 days ago
London
Hays London City Cheapside
Salary: £22000.00 - £24000.00 per annum + Benefits
Posted: 26 days ago