Period
to 27 April 2018

The median annual salary for a 1st Line Support Engineer was £23,250 in advertised job vacancies in London during the 6 months to 27 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > London
6 months to
27 Apr 2018
Same period 2017 Same period 2016
Rank 768 775 826
Rank change year-on-year +7 +51 +1
Permanent jobs requiring a 1st Line Support Engineer 54 37 86
As % of all permanent IT jobs advertised in London 0.077% 0.054% 0.10%
As % of the Job Titles category 0.081% 0.057% 0.11%
Number of salaries quoted 52 36 73
London median annual salary £23,250 £22,250 £27,500
Median salary % change year-on-year +4.49% -19.09% +22.22%
10th Percentile £20,000 £19,000 £19,500
90th Percentile £29,875 £34,875 £38,750
England median annual salary £21,500 £22,000 £22,500
% change year-on-year -2.27% -2.22% +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,890 65,382 80,740
% of permanent IT jobs with a recognized job title 95.76% 96.00% 96.35%
Number of salaries quoted 55,266 55,243 69,761
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £33,750 £32,500 £32,500
90th Percentile £92,500 £87,700 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in London.

Salary trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Engineer in London over the 6 months to 27 April 2018.

Salary histogram for 1st Line Support Engineer in London

1st Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the London region over the 6 months to 27 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +17 8 £27,500 +3.77% 3
South London -1 8 £25,000 +4.17% 2
East London +3 4 £20,000 -
North London -3 4 £20,000 -4.76%
Central London -24 1 £23,500 -34.72% 1
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 April 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support Engineer in the job title.

1 35 (64.81%) Windows
2 25 (46.30%) Active Directory
3 19 (35.19%) Microsoft
4 18 (33.33%) Windows Server
5 15 (27.78%) Telecoms
6 12 (22.22%) MS Exchange
7 11 (20.37%) ITIL
7 11 (20.37%) Windows XP
7 11 (20.37%) Office 365
8 10 (18.52%) Windows Server 2008
8 10 (18.52%) Firewall
9 9 (16.67%) Windows Server 2012
10 8 (14.81%) Windows 10
10 8 (14.81%) VoIP
10 8 (14.81%) Cisco
10 8 (14.81%) Windows 7
10 8 (14.81%) Video Conferencing
11 7 (12.96%) Advertising
11 7 (12.96%) VMware
11 7 (12.96%) Apple
12 6 (11.11%) LAN
12 6 (11.11%) WAN
12 6 (11.11%) Microsoft Office
12 6 (11.11%) SharePoint
12 6 (11.11%) Exchange Server 2007
12 6 (11.11%) Windows 8
12 6 (11.11%) Degree
13 5 (9.26%) Mitel
13 5 (9.26%) CCNA
13 5 (9.26%) Cisco Certification

1st Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (22.22%) MS Exchange
2 6 (11.11%) Exchange Server 2007
2 6 (11.11%) SharePoint
3 3 (5.56%) Skype for Business
4 2 (3.70%) Exchange Server 2010
Applications
1 6 (11.11%) Microsoft Office
Cloud Services
1 11 (20.37%) Office 365
2 1 (1.85%) Amazon AWS
2 1 (1.85%) G Suite
Communications & Networking
1 10 (18.52%) Firewall
2 8 (14.81%) VoIP
3 6 (11.11%) LAN
3 6 (11.11%) WAN
4 3 (5.56%) Skype
4 3 (5.56%) Wireless
5 2 (3.70%) PSTN
5 2 (3.70%) RTP
6 1 (1.85%) ADSL
6 1 (1.85%) Broadband
6 1 (1.85%) DHCP
6 1 (1.85%) DNS
6 1 (1.85%) Ethernet
6 1 (1.85%) HTTP
6 1 (1.85%) ISDN
6 1 (1.85%) PBX
6 1 (1.85%) Remote Desktop
6 1 (1.85%) VPN
6 1 (1.85%) Wi-Fi
6 1 (1.85%) WLAN
General
1 15 (27.78%) Telecoms
2 7 (12.96%) Advertising
3 4 (7.41%) Finance
4 1 (1.85%) Legal
4 1 (1.85%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.85%) LDAP
Miscellaneous
1 8 (14.81%) Video Conferencing
2 4 (7.41%) Smartphone
3 2 (3.70%) Data Centre
3 2 (3.70%) Fintech
4 1 (1.85%) Computer Science
4 1 (1.85%) Driving Licence
4 1 (1.85%) Foreign Exchange (FX)
4 1 (1.85%) Hedge funds
Operating Systems
1 35 (64.81%) Windows
2 18 (33.33%) Windows Server
3 11 (20.37%) Windows XP
4 10 (18.52%) Windows Server 2008
5 9 (16.67%) Windows Server 2012
6 8 (14.81%) Windows 10
6 8 (14.81%) Windows 7
7 6 (11.11%) Windows 8
8 4 (7.41%) Mac OS X
9 2 (3.70%) Linux
9 2 (3.70%) Windows Server 2003
10 1 (1.85%) Mac OS
10 1 (1.85%) Unix
Processes & Methodologies
1 11 (20.37%) ITIL
2 4 (7.41%) Problem-Solving
2 4 (7.41%) Ticket Management
3 2 (3.70%) CRM
3 2 (3.70%) Mobile Device Management
3 2 (3.70%) Runbook
3 2 (3.70%) Service Delivery
4 1 (1.85%) Break/Fix
4 1 (1.85%) Customer Requirements
4 1 (1.85%) DevOps
4 1 (1.85%) E-Commerce
4 1 (1.85%) Electronic Trading
4 1 (1.85%) ETL
4 1 (1.85%) IT Audit
4 1 (1.85%) Presales
4 1 (1.85%) SEO
4 1 (1.85%) Time Management
4 1 (1.85%) Workflow
Programming Languages
1 2 (3.70%) Python
2 1 (1.85%) Bash Shell
2 1 (1.85%) PHP
2 1 (1.85%) SQL
Qualifications
1 6 (11.11%) Degree
2 5 (9.26%) CCNA
2 5 (9.26%) Cisco Certification
3 2 (3.70%) MCSA
3 2 (3.70%) MCSE
3 2 (3.70%) Microsoft Certification
3 2 (3.70%) Security Cleared
3 2 (3.70%) VMware Certified Professional (VCP)
4 1 (1.85%) Computer Science Degree
System Software
1 25 (46.30%) Active Directory
2 1 (1.85%) Virtual Servers
2 1 (1.85%) vSphere
Vendors
1 19 (35.19%) Microsoft
2 8 (14.81%) Cisco
3 7 (12.96%) Apple
3 7 (12.96%) VMware
4 5 (9.26%) Meraki
4 5 (9.26%) Mitel
5 4 (7.41%) Adobe
5 4 (7.41%) Avaya
5 4 (7.41%) Salesforce.com
6 3 (5.56%) Polycom
7 1 (1.85%) Allot
7 1 (1.85%) BroadSoft
7 1 (1.85%) Extreme Networks
7 1 (1.85%) HP
7 1 (1.85%) Juniper
7 1 (1.85%) Sophos