Period
to 20 January 2018

The median annual salary for a 1st Line Support Engineer was £24,500 in advertised job vacancies in London during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > London
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 776 776 824
Rank change year-on-year 0 +48 +20
Permanent jobs requiring a 1st Line Support Engineer 47 49 75
As % of all permanent IT jobs advertised in London 0.067% 0.069% 0.088%
As % of the Job Titles category 0.071% 0.072% 0.092%
Number of salaries quoted 48 48 61
London median annual salary £24,500 £24,000 £25,000
Median salary % change year-on-year +2.08% -4.00% +11.11%
10th Percentile £20,000 £19,750 £20,750
90th Percentile £38,750 £33,750 £31,000
England median annual salary £21,000 £22,500 £22,500
% change year-on-year -6.67% - +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 66,369 67,873 81,943
% of permanent IT jobs with a recognized job title 94.93% 95.91% 96.23%
Number of salaries quoted 53,912 58,096 70,022
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +3.77%
10th Percentile £33,750 £32,500 £32,250
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in London.

Salary trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Histogram in London

The salary distribution of IT jobs citing 1st Line Support Engineer in London over the 6 months to 20 January 2018.

Salary histogram for 1st Line Support Engineer in London

1st Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the London region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West London +41 20 £25,000 +6.38% 1
Central London -21 4 £29,000 -19.44%
East London +5 2 £20,000 -6.98%
North London -4 2 £20,000 -4.76%
South London -4 2 £27,000 +20.00% 1
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 January 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring 1st Line Support Engineer in the job title.

1 33 (70.21%) Windows
2 28 (59.57%) Active Directory
3 18 (38.30%) Microsoft
4 15 (31.91%) Windows 7
4 15 (31.91%) Windows Server
5 14 (29.79%) Windows 10
5 14 (29.79%) VMware
6 12 (25.53%) MS Exchange
7 11 (23.40%) Windows 8
7 11 (23.40%) VMware Infrastructure
8 9 (19.15%) Degree
8 9 (19.15%) Firewall
8 9 (19.15%) Office 365
9 8 (17.02%) Windows Server 2012
9 8 (17.02%) Wireless
9 8 (17.02%) Apple
9 8 (17.02%) Microsoft Office
9 8 (17.02%) Cisco
10 7 (14.89%) DNS
10 7 (14.89%) TCP/IP
10 7 (14.89%) MCP
10 7 (14.89%) Citrix
10 7 (14.89%) Windows Server 2008
11 6 (12.77%) Smartphone
11 6 (12.77%) Finance
11 6 (12.77%) VPN
11 6 (12.77%) Broadband
12 5 (10.64%) VoIP
12 5 (10.64%) Windows XP
12 5 (10.64%) ITIL

1st Line Support Engineer Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (25.53%) MS Exchange
2 3 (6.38%) SharePoint
3 2 (4.26%) Exchange Server 2003
3 2 (4.26%) Exchange Server 2007
4 1 (2.13%) Blackberry Enterprise Server
4 1 (2.13%) Exchange Server 2013
4 1 (2.13%) IBM Notes
4 1 (2.13%) Skype for Business
Applications
1 8 (17.02%) Microsoft Office
Cloud Services
1 9 (19.15%) Office 365
2 2 (4.26%) Amazon AWS
3 1 (2.13%) Mimecast
Communications & Networking
1 9 (19.15%) Firewall
2 8 (17.02%) Wireless
3 7 (14.89%) DNS
3 7 (14.89%) TCP/IP
4 6 (12.77%) Broadband
4 6 (12.77%) VPN
5 5 (10.64%) Remote Desktop
5 5 (10.64%) VoIP
6 4 (8.51%) ADSL
7 3 (6.38%) DHCP
7 3 (6.38%) Internet
8 2 (4.26%) LAN
8 2 (4.26%) WAN
9 1 (2.13%) PBX
9 1 (2.13%) Skype
9 1 (2.13%) VLAN
General
1 6 (12.77%) Finance
2 5 (10.64%) Telecoms
3 3 (6.38%) Advertising
4 2 (4.26%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.13%) LDAP
Miscellaneous
1 6 (12.77%) Smartphone
2 3 (6.38%) Blackberry
2 3 (6.38%) Data Centre
2 3 (6.38%) Video Conferencing
3 2 (4.26%) Computer Science
3 2 (4.26%) Fintech
4 1 (2.13%) BYOD
4 1 (2.13%) Client/Server
4 1 (2.13%) Hybrid Cloud
4 1 (2.13%) iPad
Operating Systems
1 33 (70.21%) Windows
2 15 (31.91%) Windows 7
2 15 (31.91%) Windows Server
3 14 (29.79%) Windows 10
4 11 (23.40%) Windows 8
5 8 (17.02%) Windows Server 2012
6 7 (14.89%) Windows Server 2008
7 5 (10.64%) Windows XP
8 2 (4.26%) Mac OS
9 1 (2.13%) Linux
9 1 (2.13%) Mac OS X
9 1 (2.13%) Unix
Processes & Methodologies
1 5 (10.64%) ITIL
2 4 (8.51%) Runbook
3 3 (6.38%) E-Commerce
3 3 (6.38%) Service Delivery
4 2 (4.26%) Email Management
4 2 (4.26%) Incident Management
4 2 (4.26%) Mobile Device Management
4 2 (4.26%) Workflow
5 1 (2.13%) Customer Requirements
5 1 (2.13%) Data Management
5 1 (2.13%) DevOps
5 1 (2.13%) Electronic Trading
5 1 (2.13%) Knowledge Management
5 1 (2.13%) Presales
5 1 (2.13%) Problem Management
5 1 (2.13%) Service Management
5 1 (2.13%) Virtual Infrastructure
Programming Languages
1 4 (8.51%) PowerShell
1 4 (8.51%) SQL
2 1 (2.13%) Bash Shell
2 1 (2.13%) PHP
2 1 (2.13%) Python
Qualifications
1 9 (19.15%) Degree
2 7 (14.89%) MCP
3 5 (10.64%) Microsoft Certification
4 4 (8.51%) CCNA
4 4 (8.51%) Cisco Certification
5 3 (6.38%) MCSE
6 2 (4.26%) Computer Science Degree
6 2 (4.26%) MCITP
7 1 (2.13%) CCA
7 1 (2.13%) CCEA
7 1 (2.13%) CCNP
7 1 (2.13%) Citrix Certification
7 1 (2.13%) ITIL Certification
7 1 (2.13%) MCSA
7 1 (2.13%) MCTS
7 1 (2.13%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (4.26%) SLA
System Software
1 28 (59.57%) Active Directory
2 11 (23.40%) VMware Infrastructure
3 5 (10.64%) Hyper-V
4 4 (8.51%) Virtual Servers
4 4 (8.51%) vSphere
5 1 (2.13%) Terminal Services
5 1 (2.13%) VMware Workstation
Systems Management
1 1 (2.13%) McAfee ePO
1 1 (2.13%) Nagios
Vendors
1 18 (38.30%) Microsoft
2 14 (29.79%) VMware
3 8 (17.02%) Apple
3 8 (17.02%) Cisco
4 7 (14.89%) Citrix
5 4 (8.51%) Sophos
6 3 (6.38%) Bloomberg
7 2 (4.26%) Salesforce.com
8 1 (2.13%) Avaya
8 1 (2.13%) BroadSoft
8 1 (2.13%) Dynatrace
8 1 (2.13%) Google
8 1 (2.13%) HP
8 1 (2.13%) Juniper
8 1 (2.13%) Lotus
8 1 (2.13%) McAfee
8 1 (2.13%) Mitel
8 1 (2.13%) New Relic
8 1 (2.13%) Polycom
8 1 (2.13%) ServiceNow