Period
to 21 September 2019

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the Midlands during the 6 months to 21 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 114 112 100
Rank change year-on-year -2 -12 -9
Permanent jobs requiring a Support Analyst 302 364 451
As % of all permanent IT jobs advertised in the Midlands 2.61% 2.67% 2.98%
As % of the Job Titles category 2.70% 2.77% 3.08%
Number of salaries quoted 252 320 385
Midlands median annual salary £26,000 £29,000 £26,500
Median salary % change year-on-year -10.34% +9.43% -10.17%
10th Percentile £19,750 £20,725 £19,750
90th Percentile £37,500 £42,500 £42,750
England median annual salary £30,000 £32,500 £32,500
% change year-on-year -7.69% - +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 11,182 13,160 14,661
% of permanent IT jobs with a recognized job title 96.65% 96.63% 96.80%
Number of salaries quoted 9,079 10,427 12,211
Midlands median annual salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.53% +6.25% -
10th Percentile £25,750 £24,750 £24,000
90th Percentile £67,500 £67,500 £62,500
England median annual salary £51,000 £50,000 £48,500
% change year-on-year +2.00% +3.09% +2.11%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 21 September 2019.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +5 200 £26,000 -5.45% 41
East Midlands -1 102 £25,500 -21.54% 29
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 21 September 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 136 (45.03%) Microsoft
2 129 (42.72%) Windows
3 96 (31.79%) SQL
4 86 (28.48%) Microsoft Office
5 81 (26.82%) ITIL
6 77 (25.50%) Problem-Solving
7 72 (23.84%) Active Directory
8 66 (21.85%) Windows Server
9 53 (17.55%) SQL Server
10 51 (16.89%) Analytical Skills
11 50 (16.56%) SLA
12 44 (14.57%) Office 365
13 43 (14.24%) Linux
14 41 (13.58%) Citrix
15 40 (13.25%) VMware
16 39 (12.91%) LAN
16 39 (12.91%) WAN
17 32 (10.60%) Hyper-V
18 31 (10.26%) Finance
19 28 (9.27%) Problem Management
20 26 (8.61%) VMware Infrastructure
21 24 (7.95%) Self-Motivation
22 23 (7.62%) Continuous Improvement
22 23 (7.62%) MS Exchange
22 23 (7.62%) Incident Management
23 22 (7.28%) Unix
24 21 (6.95%) Change Management
25 20 (6.62%) Microsoft Excel
26 18 (5.96%) Firewall
27 17 (5.63%) Manufacturing

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (7.62%) MS Exchange
2 17 (5.63%) IIS
3 15 (4.97%) SharePoint
4 10 (3.31%) Skype for Business
5 8 (2.65%) Exchange Server 2010
6 6 (1.99%) Exchange Server 2013
7 4 (1.32%) IBM Notes
8 3 (0.99%) BizTalk Server
8 3 (0.99%) Elasticsearch
9 2 (0.66%) ArcGIS
9 2 (0.66%) Liferay
9 2 (0.66%) OpenStack
10 1 (0.33%) Oracle Workflow
10 1 (0.33%) Totara
Applications
1 86 (28.48%) Microsoft Office
2 20 (6.62%) Microsoft Excel
3 2 (0.66%) Adobe Creative Suite
3 2 (0.66%) Microsoft PowerPoint
4 1 (0.33%) MS Visio
Business Applications
1 6 (1.99%) Dynamics AX
2 5 (1.66%) Oracle EBS R12
2 5 (1.66%) Oracle ERP
3 4 (1.32%) Maximo
3 4 (1.32%) Oracle 11i
3 4 (1.32%) Oracle Assets
3 4 (1.32%) Oracle EBS
3 4 (1.32%) Oracle Payables
3 4 (1.32%) Oracle Receivables
3 4 (1.32%) SAP HCM
3 4 (1.32%) SAP HR
4 2 (0.66%) NetSuite
5 1 (0.33%) Dynamics CRM
5 1 (0.33%) iTrent
5 1 (0.33%) Remedy ITSM
Cloud Services
1 44 (14.57%) Office 365
2 12 (3.97%) Azure
3 4 (1.32%) Dynamics 365
3 4 (1.32%) SuccessFactors
4 3 (0.99%) AWS
5 2 (0.66%) G Suite
6 1 (0.33%) Amazon EC2
6 1 (0.33%) Azure Active Directory
6 1 (0.33%) Power Platform
6 1 (0.33%) SaaS
Communications & Networking
1 39 (12.91%) LAN
1 39 (12.91%) WAN
2 18 (5.96%) Firewall
3 11 (3.64%) TCP/IP
4 10 (3.31%) DHCP
4 10 (3.31%) DNS
4 10 (3.31%) Skype
5 9 (2.98%) NAS
6 8 (2.65%) Network Security
7 7 (2.32%) Internet
8 5 (1.66%) Wireless
9 4 (1.32%) GoToMeeting
9 4 (1.32%) IP Telephony
10 3 (0.99%) Remote Desktop
10 3 (0.99%) VPN
11 2 (0.66%) ISDN
12 1 (0.33%) ADSL
12 1 (0.33%) RTP
12 1 (0.33%) SAN
Database & Business Intelligence
1 53 (17.55%) SQL Server
2 10 (3.31%) MySQL
3 9 (2.98%) MongoDB
4 3 (0.99%) Oracle Reports
4 3 (0.99%) SQL Server 2008
4 3 (0.99%) SQL Server 2014
5 2 (0.66%) DB2
5 2 (0.66%) GIS
5 2 (0.66%) SQL Server 2012
6 1 (0.33%) Big Data
6 1 (0.33%) Crystal Reports
6 1 (0.33%) Data Warehouse
6 1 (0.33%) PostgreSQL
6 1 (0.33%) Power BI
6 1 (0.33%) Spatial Data
6 1 (0.33%) SQL Server 2000
6 1 (0.33%) SQLPlus
Development Applications
1 8 (2.65%) JIRA
2 3 (0.99%) Bazaar
3 1 (0.33%) SQL Server Management Studio (SSMS)
General
1 31 (10.26%) Finance
2 17 (5.63%) Manufacturing
3 9 (2.98%) Public Sector
4 8 (2.65%) Retail
5 4 (1.32%) Legal
5 4 (1.32%) Marketing
6 3 (0.99%) Back Office
6 3 (0.99%) Telecoms
7 2 (0.66%) Automotive
7 2 (0.66%) Social Housing
8 1 (0.33%) Advertising
8 1 (0.33%) Banking
8 1 (0.33%) Dutch Language
8 1 (0.33%) French Language
8 1 (0.33%) Front Office
8 1 (0.33%) Games
8 1 (0.33%) German Language
8 1 (0.33%) Portuguese Language
8 1 (0.33%) Publishing
8 1 (0.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (2.65%) .NET
1 8 (2.65%) XML
2 6 (1.99%) HTML
3 5 (1.66%) ASP.NET
4 3 (0.99%) Apache NiFi
4 3 (0.99%) Elastic Stack
4 3 (0.99%) SOAP
4 3 (0.99%) Spring
5 2 (0.66%) Hibernate
5 2 (0.66%) J2EE
5 2 (0.66%) JDBC
5 2 (0.66%) Servlets
5 2 (0.66%) Struts
5 2 (0.66%) Velocity
5 2 (0.66%) Web Services
5 2 (0.66%) XSLT
6 1 (0.33%) jQuery
6 1 (0.33%) JSON
6 1 (0.33%) KnockoutJS
6 1 (0.33%) REST
Miscellaneous
1 51 (16.89%) Analytical Skills
2 24 (7.95%) Self-Motivation
3 16 (5.30%) Smartphone
4 10 (3.31%) CMDB
5 7 (2.32%) Management Information System
6 5 (1.66%) Blackberry
6 5 (1.66%) Driving Licence
7 4 (1.32%) Data Structures
7 4 (1.32%) EPoS
7 4 (1.32%) iPhone
7 4 (1.32%) Mobile App
7 4 (1.32%) Video Conferencing
8 3 (0.99%) Social Media
8 3 (0.99%) User Experience
9 2 (0.66%) Clustering
9 2 (0.66%) LLPG
10 1 (0.33%) e-Learning
10 1 (0.33%) Handset
10 1 (0.33%) Replication
10 1 (0.33%) Robotics
Operating Systems
1 129 (42.72%) Windows
2 66 (21.85%) Windows Server
3 43 (14.24%) Linux
4 22 (7.28%) Unix
5 17 (5.63%) Windows Server 2008
6 16 (5.30%) Windows Server 2012
7 15 (4.97%) Windows 7
8 14 (4.64%) Windows 10
9 11 (3.64%) Apple iOS
10 10 (3.31%) Red Hat Enterprise Linux
11 8 (2.65%) Windows Vista
12 7 (2.32%) Windows Server 2003
13 5 (1.66%) Android
13 5 (1.66%) Windows XP
14 3 (0.99%) CentOS
14 3 (0.99%) Windows 8
15 2 (0.66%) Mac OS X
15 2 (0.66%) Ubuntu
15 2 (0.66%) Windows 2000 Server
15 2 (0.66%) Windows Phone
Processes & Methodologies
1 81 (26.82%) ITIL
2 77 (25.50%) Problem-Solving
3 28 (9.27%) Problem Management
4 23 (7.62%) Continuous Improvement
4 23 (7.62%) Incident Management
5 21 (6.95%) Change Management
6 16 (5.30%) Root Cause Analysis
7 15 (4.97%) Software Deployment
8 14 (4.64%) Line Management
8 14 (4.64%) Service Management
9 13 (4.30%) Creative Thinking
9 13 (4.30%) Process Improvement
10 12 (3.97%) Agile Software Development
10 12 (3.97%) Configuration Management
10 12 (3.97%) CRM
10 12 (3.97%) ITSM
11 10 (3.31%) Hardware Maintenance
11 10 (3.31%) Runbook
11 10 (3.31%) Server Management
12 9 (2.98%) ERP
Programming Languages
1 96 (31.79%) SQL
2 14 (4.64%) PowerShell
3 10 (3.31%) C#
3 10 (3.31%) Java
4 8 (2.65%) T-SQL
5 4 (1.32%) Shell Script
6 3 (0.99%) PHP
6 3 (0.99%) PL/SQL
7 2 (0.66%) C
7 2 (0.66%) C++
7 2 (0.66%) Python
7 2 (0.66%) VBScript
8 1 (0.33%) JavaScript
8 1 (0.33%) VBA
Qualifications
1 15 (4.97%) Microsoft Certification
2 14 (4.64%) MCSE
3 12 (3.97%) MCP
4 10 (3.31%) Degree
5 8 (2.65%) MCSA
6 5 (1.66%) A+ Certification
6 5 (1.66%) ITIL Certification
7 4 (1.32%) MCDST
8 3 (0.99%) Computer Science Degree
9 1 (0.33%) CCNA
9 1 (0.33%) Cisco Certification
9 1 (0.33%) DV Cleared
9 1 (0.33%) HND
9 1 (0.33%) MOS
9 1 (0.33%) SC Cleared
9 1 (0.33%) Security Cleared
Quality Assurance & Compliance
1 50 (16.56%) SLA
2 5 (1.66%) QA
3 1 (0.33%) BS7666
3 1 (0.33%) Data Quality
3 1 (0.33%) GDPR
3 1 (0.33%) ISO 9001
3 1 (0.33%) ISO/IEC 20000
3 1 (0.33%) ISO/IEC 27001
3 1 (0.33%) PMO
System Software
1 72 (23.84%) Active Directory
2 32 (10.60%) Hyper-V
3 26 (8.61%) VMware Infrastructure
4 9 (2.98%) Docker
5 8 (2.65%) XenApp
6 6 (1.99%) XenDesktop
7 4 (1.32%) Virtual Machines
8 1 (0.33%) Terminal Services
Systems Management
1 13 (4.30%) SCCM
2 8 (2.65%) Tivoli Storage Manager
3 6 (1.99%) Backup Exec
3 6 (1.99%) Kubernetes
4 3 (0.99%) AirWatch
4 3 (0.99%) Kibana
4 3 (0.99%) logstash
4 3 (0.99%) Microsoft Data Protection Manager
5 2 (0.66%) EMC NetWorker
5 2 (0.66%) Microsoft Clustering
5 2 (0.66%) Red Hat Satellite
6 1 (0.33%) SCOM
6 1 (0.33%) SCVMM
6 1 (0.33%) ZABBIX
Vendors
1 136 (45.03%) Microsoft
2 41 (13.58%) Citrix
3 40 (13.25%) VMware
4 15 (4.97%) Apple
4 15 (4.97%) Oracle
5 11 (3.64%) Cisco
5 11 (3.64%) ServiceNow
6 10 (3.31%) Red Hat
7 8 (2.65%) NetApp
8 6 (1.99%) Symantec
8 6 (1.99%) Veeam
9 4 (1.32%) CommVault
9 4 (1.32%) HP
9 4 (1.32%) Lotus
9 4 (1.32%) SAP
10 3 (0.99%) Dell
10 3 (0.99%) Salesforce.com
11 2 (0.66%) JD Edwards
11 2 (0.66%) Mapinfo
11 2 (0.66%) Riverbed