Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 6 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Feb 2026
Same period 2025 Same period 2024
Rank 97 165 141
Rank change year-on-year +68 -24 +6
Permanent jobs requiring a Support Analyst 153 79 149
As % of all permanent jobs in the Midlands 1.82% 1.29% 1.82%
As % of the Job Titles category 2.00% 1.39% 1.93%
Number of salaries quoted 123 53 132
10th Percentile £25,875 £25,300 £21,575
25th Percentile £26,500 £28,000 £25,500
Median annual salary (50th Percentile) £30,000 £33,000 £30,000
Median % change year-on-year -9.09% +10.00% -4.76%
75th Percentile £38,750 £36,500 £37,072
90th Percentile £47,500 £43,500 £48,625
England median annual salary £33,000 £40,000 £36,250
% change year-on-year -17.50% +10.34% +6.62%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,650 5,703 7,703
% of permanent jobs with a recognized job title 90.96% 93.32% 94.10%
Number of salaries quoted 4,650 2,695 6,325
10th Percentile £28,000 £31,250 £26,000
25th Percentile £35,000 £38,750 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £65,000 £65,614 £61,250
90th Percentile £80,000 £77,500 £72,500
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 6 February 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 6 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +55 87 £35,000 +4.48% 8
East Midlands +25 66 £27,500 -15.38% 8
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 6 February 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 60 (39.22%) SQL
2 59 (38.56%) Problem-Solving
3 40 (26.14%) Customer Service
3 40 (26.14%) ERP
4 35 (22.88%) Microsoft
4 35 (22.88%) Windows
5 34 (22.22%) Microsoft 365
6 25 (16.34%) SLA
7 24 (15.69%) Continuous Improvement
8 23 (15.03%) Active Directory
8 23 (15.03%) Azure
8 23 (15.03%) SaaS
9 19 (12.42%) Root Cause Analysis
10 18 (11.76%) Incident Management
11 17 (11.11%) ITIL
11 17 (11.11%) Mentoring
12 16 (10.46%) CRM
12 16 (10.46%) User Acceptance Testing
13 15 (9.80%) Logistics
13 15 (9.80%) Microsoft Office
13 15 (9.80%) Oracle
13 15 (9.80%) Remote Desktop
14 14 (9.15%) End-to-End Testing
14 14 (9.15%) Oracle Reports
14 14 (9.15%) Validation
15 13 (8.50%) Analytical Thinking
15 13 (8.50%) C#
15 13 (8.50%) Data Privacy
15 13 (8.50%) E-Commerce
15 13 (8.50%) Entra ID

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (3.92%) SharePoint
2 4 (2.61%) Confluence
3 1 (0.65%) Microsoft Exchange
Applications
1 15 (9.80%) Microsoft Office
2 10 (6.54%) Microsoft Excel
3 1 (0.65%) Microsoft PowerPoint
Business Applications
1 7 (4.58%) NetSuite
2 5 (3.27%) SAP HR
2 5 (3.27%) SAP Payroll
3 3 (1.96%) SAP Business ByDesign
4 1 (0.65%) Dynamics CRM
4 1 (0.65%) Remedy ITSM
4 1 (0.65%) SAP EWM
4 1 (0.65%) SAP S/4HANA
4 1 (0.65%) SAP WM
4 1 (0.65%) Shopify
Cloud Services
1 34 (22.22%) Microsoft 365
2 23 (15.03%) Azure
2 23 (15.03%) SaaS
3 13 (8.50%) Entra ID
4 8 (5.23%) Dynamics 365
5 4 (2.61%) OCI
6 1 (0.65%) Mimecast
6 1 (0.65%) OneDrive
6 1 (0.65%) Oracle Service Cloud
6 1 (0.65%) Power Platform
Communications & Networking
1 15 (9.80%) Remote Desktop
2 9 (5.88%) DHCP
2 9 (5.88%) DNS
3 7 (4.58%) TCP/IP
4 6 (3.92%) VPN
5 4 (2.61%) Internet
5 4 (2.61%) RFID
6 2 (1.31%) Firewall
6 2 (1.31%) VoIP
7 1 (0.65%) Broadband
7 1 (0.65%) Ethernet
7 1 (0.65%) IP Telephony
7 1 (0.65%) PBX
7 1 (0.65%) Unified Communications
7 1 (0.65%) Wi-Fi
Database & Business Intelligence
1 14 (9.15%) Oracle Reports
2 4 (2.61%) Relational Database
2 4 (2.61%) SQL Server
Development Applications
1 5 (3.27%) JIRA
2 4 (2.61%) LabVIEW
General
1 63 (41.18%) Social Skills
2 40 (26.14%) Analytical Skills
3 32 (20.92%) Law
4 25 (16.34%) Manufacturing
4 25 (16.34%) Retail
5 17 (11.11%) Marketing
6 15 (9.80%) Organisational Skills
7 12 (7.84%) Advertising
8 9 (5.88%) Finance
9 7 (4.58%) Legal
10 4 (2.61%) Presentation Skills
11 1 (0.65%) Automotive
Libraries, Frameworks & Software Standards
1 4 (2.61%) Oracle Fusion
2 1 (0.65%) EDI
Miscellaneous
1 19 (12.42%) Onboarding
2 5 (3.27%) Driving Licence
3 4 (2.61%) FMCG
3 4 (2.61%) Self-Motivation
4 1 (0.65%) iSeries
Operating Systems
1 35 (22.88%) Windows
2 10 (6.54%) Windows Server
3 9 (5.88%) Mac OS
4 8 (5.23%) Windows 10
5 6 (3.92%) Apple iOS
6 5 (3.27%) Linux
7 4 (2.61%) Android
Processes & Methodologies
1 59 (38.56%) Problem-Solving
2 40 (26.14%) Customer Service
2 40 (26.14%) ERP
3 24 (15.69%) Continuous Improvement
4 19 (12.42%) Root Cause Analysis
5 18 (11.76%) Incident Management
6 17 (11.11%) ITIL
6 17 (11.11%) Mentoring
7 16 (10.46%) CRM
7 16 (10.46%) User Acceptance Testing
8 15 (9.80%) Logistics
9 14 (9.15%) End-to-End Testing
9 14 (9.15%) Validation
10 13 (8.50%) Analytical Thinking
10 13 (8.50%) Data Privacy
10 13 (8.50%) E-Commerce
11 12 (7.84%) Batch Management
11 12 (7.84%) Patch Management
12 11 (7.19%) Business Process Analysis
12 11 (7.19%) Process Improvement
Programming Languages
1 60 (39.22%) SQL
2 13 (8.50%) C#
3 7 (4.58%) T-SQL
4 1 (0.65%) PowerShell
4 1 (0.65%) VB
4 1 (0.65%) VBA
Qualifications
1 12 (7.84%) SC Cleared
1 12 (7.84%) Security Cleared
2 9 (5.88%) Degree
3 5 (3.27%) Microsoft Certification
4 4 (2.61%) HNC
4 4 (2.61%) MCSA
4 4 (2.61%) Microsoft Certified Professional
5 3 (1.96%) A+ Certification
6 1 (0.65%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 25 (16.34%) SLA
2 13 (8.50%) QA
3 1 (0.65%) GDPR
System Software
1 23 (15.03%) Active Directory
2 2 (1.31%) BitLocker
3 1 (0.65%) Firmware
Systems Management
1 10 (6.54%) Microsoft Intune
2 1 (0.65%) SCCM
2 1 (0.65%) Symantec Endpoint Protection
Vendors
1 35 (22.88%) Microsoft
2 15 (9.80%) Oracle
3 9 (5.88%) SAP
4 4 (2.61%) Veeam
4 4 (2.61%) VMware
5 2 (1.31%) Zoho
6 1 (0.65%) Apple
6 1 (0.65%) ConnectWise
6 1 (0.65%) Freshdesk
6 1 (0.65%) HP
6 1 (0.65%) Kaseya
6 1 (0.65%) McAfee
6 1 (0.65%) MobileIron
6 1 (0.65%) QAD
6 1 (0.65%) Remedy
6 1 (0.65%) ServiceNow
6 1 (0.65%) Symantec