Period
to 19 July 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the Midlands during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 99 101 90
Rank change year-on-year +2 -11 +14
Permanent jobs requiring a Support Analyst 450 445 598
As % of all permanent IT jobs advertised in the Midlands 3.10% 2.85% 3.13%
As % of the Job Titles category 3.21% 2.94% 3.24%
Number of salaries quoted 404 384 491
Midlands median annual salary £27,500 £28,500 £29,000
Median salary % change year-on-year -3.51% -1.72% +16.00%
10th Percentile £20,150 £19,750 £19,250
90th Percentile £42,500 £42,675 £44,250
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14,022 15,146 18,477
% of permanent IT jobs with a recognized job title 96.74% 96.90% 96.67%
Number of salaries quoted 11,232 12,625 14,766
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £24,500 £23,500
90th Percentile £65,000 £61,250 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 19 July 2018.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +50 277 £27,500 +0.92% 14
East Midlands -18 173 £29,500 +1.72% 10
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 19 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 203 (45.11%) Windows
2 188 (41.78%) Microsoft
3 179 (39.78%) SQL
4 133 (29.56%) ITIL
5 122 (27.11%) SQL Server
5 122 (27.11%) Active Directory
6 95 (21.11%) Windows Server
7 90 (20.00%) Microsoft Office
8 69 (15.33%) Finance
9 59 (13.11%) Windows 7
10 57 (12.67%) VMware
11 56 (12.44%) MS Exchange
12 52 (11.56%) SLA
12 52 (11.56%) Windows 10
13 51 (11.33%) Office 365
14 50 (11.11%) Windows Server 2008
15 49 (10.89%) VMware Infrastructure
15 49 (10.89%) LAN
15 49 (10.89%) Problem-Solving
16 48 (10.67%) Windows Server 2012
17 46 (10.22%) Retail
18 45 (10.00%) Firewall
18 45 (10.00%) WAN
19 42 (9.33%) Linux
20 38 (8.44%) Unix
21 37 (8.22%) Cisco
21 37 (8.22%) Manufacturing
22 36 (8.00%) SSL
23 35 (7.78%) IPsec
24 34 (7.56%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (12.44%) MS Exchange
2 16 (3.56%) SharePoint
3 10 (2.22%) IIS
4 9 (2.00%) Skype for Business
5 6 (1.33%) BizTalk Server
6 5 (1.11%) Exchange Server 2013
7 3 (0.67%) Oracle Workflow
8 2 (0.44%) Blackberry Enterprise Server
8 2 (0.44%) CMS
8 2 (0.44%) Drupal
8 2 (0.44%) Exchange Server 2010
8 2 (0.44%) Tomcat
8 2 (0.44%) Totara
9 1 (0.22%) Apache
9 1 (0.22%) Exchange Server 2003
Applications
1 90 (20.00%) Microsoft Office
2 26 (5.78%) Microsoft Excel
3 6 (1.33%) Microsoft PowerPoint
4 4 (0.89%) MS Visio
4 4 (0.89%) Spreadsheet
Business Applications
1 29 (6.44%) Dynamics AX
2 7 (1.56%) NetSuite
3 6 (1.33%) Dynamics NAV
3 6 (1.33%) Remedy ITSM
3 6 (1.33%) SAP WM
4 4 (0.89%) Oracle Applications
5 3 (0.67%) Line 500
5 3 (0.67%) Oracle EBS
5 3 (0.67%) Sage 1000
5 3 (0.67%) Sage 500
5 3 (0.67%) SAP SD
6 2 (0.44%) Dynamics SL
6 2 (0.44%) Misys Equation
6 2 (0.44%) SAP MM
6 2 (0.44%) SAP SCM
7 1 (0.22%) Maximo
7 1 (0.22%) SAP CO
7 1 (0.22%) SAP FI
7 1 (0.22%) SAP FI/CO
7 1 (0.22%) SAP PP
Cloud Services
1 51 (11.33%) Office 365
2 15 (3.33%) Microsoft Azure
3 4 (0.89%) G Suite
4 3 (0.67%) Dynamics 365
5 2 (0.44%) Dropbox
5 2 (0.44%) SaaS
6 1 (0.22%) Amazon AWS
6 1 (0.22%) Boomi
6 1 (0.22%) Cloud Computing
6 1 (0.22%) Google Cloud Platform
6 1 (0.22%) IBM Cloud
Communications & Networking
1 49 (10.89%) LAN
2 45 (10.00%) Firewall
2 45 (10.00%) WAN
3 36 (8.00%) SSL
4 35 (7.78%) IPsec
5 29 (6.44%) SAN
6 27 (6.00%) DNS
7 26 (5.78%) VoIP
8 24 (5.33%) TCP/IP
9 15 (3.33%) DHCP
10 10 (2.22%) VLAN
11 9 (2.00%) Skype
11 9 (2.00%) VPN
11 9 (2.00%) Wireless
12 8 (1.78%) Wi-Fi
13 4 (0.89%) SSH
14 3 (0.67%) Internet
14 3 (0.67%) Remote Desktop
15 2 (0.44%) SMS
16 1 (0.22%) WLAN
Database & Business Intelligence
1 122 (27.11%) SQL Server
2 20 (4.44%) SQL Server Reporting Services
3 10 (2.22%) MySQL
3 10 (2.22%) SQL Server 2000
3 10 (2.22%) SQL Server Integration Services
4 8 (1.78%) SQL Server 2012
5 7 (1.56%) Crystal Reports
6 5 (1.11%) SQL Server 2008
7 4 (0.89%) Oracle Reports
7 4 (0.89%) SQL Server 2016
7 4 (0.89%) SQL Server Analysis Services
8 3 (0.67%) Data Warehouse
8 3 (0.67%) Oracle Database
8 3 (0.67%) Qlik Sense
8 3 (0.67%) SAP HANA
9 2 (0.44%) BusinessObjects
9 2 (0.44%) Power BI
9 2 (0.44%) QlikView
9 2 (0.44%) SAP BW
10 1 (0.22%) PostgreSQL
Development Applications
1 3 (0.67%) Oracle Forms
2 1 (0.22%) Hudson
General
1 69 (15.33%) Finance
2 46 (10.22%) Retail
3 37 (8.22%) Manufacturing
4 11 (2.44%) Back Office
5 8 (1.78%) Automotive
5 8 (1.78%) Banking
5 8 (1.78%) Games
5 8 (1.78%) Marketing
6 6 (1.33%) Legal
7 5 (1.11%) Advertising
7 5 (1.11%) Law
8 4 (0.89%) Front Office
8 4 (0.89%) General Ledger
9 3 (0.67%) Publishing
9 3 (0.67%) Telecoms
10 2 (0.44%) Aerospace
10 2 (0.44%) Corporate Banking
10 2 (0.44%) Investment Banking
11 1 (0.22%) Electronics
11 1 (0.22%) Financial Institution
Libraries, Frameworks & Software Standards
1 28 (6.22%) .NET
2 14 (3.11%) XML
3 13 (2.89%) SOAP
4 11 (2.44%) XSLT
5 10 (2.22%) ASP.NET
5 10 (2.22%) Web Services
6 9 (2.00%) HTML
6 9 (2.00%) jQuery
7 8 (1.78%) CSS
8 5 (1.11%) .NET Framework
8 5 (1.11%) AngularJS
8 5 (1.11%) ASP.NET MVC
8 5 (1.11%) Backbone.js
8 5 (1.11%) CSS3
8 5 (1.11%) EDI
8 5 (1.11%) HTML5
8 5 (1.11%) LDAP
8 5 (1.11%) Node.js
8 5 (1.11%) RequireJS
8 5 (1.11%) Underscore.js
Miscellaneous
1 21 (4.67%) Analytical Skills
2 17 (3.78%) Self-Motivation
3 12 (2.67%) Driving Licence
4 10 (2.22%) CMDB
4 10 (2.22%) EPoS
5 8 (1.78%) Data Centre
5 8 (1.78%) Mobile App
6 6 (1.33%) Client/Server
7 4 (0.89%) Data Structures
7 4 (0.89%) Management Information System
7 4 (0.89%) Smartphone
8 3 (0.67%) Clustering
8 3 (0.67%) Enterprise Storage
8 3 (0.67%) Fat Client
8 3 (0.67%) Thin Client
9 2 (0.44%) EFT
9 2 (0.44%) e-Learning
9 2 (0.44%) Handset
9 2 (0.44%) iSeries
9 2 (0.44%) Learning Management System
Operating Systems
1 203 (45.11%) Windows
2 95 (21.11%) Windows Server
3 59 (13.11%) Windows 7
4 52 (11.56%) Windows 10
5 50 (11.11%) Windows Server 2008
6 48 (10.67%) Windows Server 2012
7 42 (9.33%) Linux
8 38 (8.44%) Unix
9 31 (6.89%) Windows Server 2003
10 19 (4.22%) Windows 8
11 12 (2.67%) Red Hat Enterprise Linux
12 10 (2.22%) Windows XP
13 7 (1.56%) Oracle Linux
14 4 (0.89%) Apple iOS
14 4 (0.89%) Solaris
14 4 (0.89%) Ubuntu
14 4 (0.89%) Windows Vista
15 3 (0.67%) Mac OS
15 3 (0.67%) Mac OS X
16 2 (0.44%) Android
Processes & Methodologies
1 133 (29.56%) ITIL
2 49 (10.89%) Problem-Solving
3 31 (6.89%) Project Management
4 30 (6.67%) Disaster Recovery
4 30 (6.67%) Incident Management
4 30 (6.67%) Translating Business Requirements
5 28 (6.22%) ITSM
6 27 (6.00%) Service Management
6 27 (6.00%) Stakeholder Management
7 26 (5.78%) Business Continuity
7 26 (5.78%) Change Management
7 26 (5.78%) PRINCE2
8 24 (5.33%) IT Strategy
8 24 (5.33%) Network Design
8 24 (5.33%) Root Cause Analysis
9 22 (4.89%) Agile Software Development
10 20 (4.44%) ERP
11 18 (4.00%) ITIL V3
11 18 (4.00%) Problem Management
12 16 (3.56%) Manual Testing
Programming Languages
1 179 (39.78%) SQL
2 30 (6.67%) PowerShell
3 26 (5.78%) Java
4 24 (5.33%) C#
5 12 (2.67%) T-SQL
6 11 (2.44%) Bash Shell
7 10 (2.22%) VBScript
8 9 (2.00%) Perl
9 8 (1.78%) JavaScript
9 8 (1.78%) PL/SQL
10 7 (1.56%) PHP
10 7 (1.56%) VB.NET
11 6 (1.33%) VB
12 5 (1.11%) R
13 4 (0.89%) Apex Code
13 4 (0.89%) X++
14 3 (0.67%) ABAP
15 2 (0.44%) C++
15 2 (0.44%) Shell Script
15 2 (0.44%) VBA
Qualifications
1 15 (3.33%) Degree
2 14 (3.11%) ITIL Certification
2 14 (3.11%) Microsoft Certification
3 9 (2.00%) MCP
3 9 (2.00%) MCSA
4 8 (1.78%) MCSE
5 4 (0.89%) MCITP
5 4 (0.89%) MCTS
6 3 (0.67%) CCNA
6 3 (0.67%) Cisco Certification
7 2 (0.44%) A+ Certification
7 2 (0.44%) AAT
7 2 (0.44%) Network+ Certification
8 1 (0.22%) CCNP
8 1 (0.22%) Computer Science Degree
8 1 (0.22%) Master's Degree
8 1 (0.22%) Oracle Certification
8 1 (0.22%) Postgraduate
8 1 (0.22%) Sun Certification
Quality Assurance & Compliance
1 52 (11.56%) SLA
2 30 (6.67%) ISO/IEC 27001
3 24 (5.33%) COBIT
4 5 (1.11%) GDPR
4 5 (1.11%) PCI DSS
5 1 (0.22%) PMO
System Software
1 122 (27.11%) Active Directory
2 49 (10.89%) VMware Infrastructure
3 25 (5.56%) VMware ESXi
4 16 (3.56%) Hyper-V
5 4 (0.89%) Snort
5 4 (0.89%) VMware Workstation
5 4 (0.89%) XenApp
6 3 (0.67%) Virtual Desktop
7 2 (0.44%) BitLocker
7 2 (0.44%) vSphere
8 1 (0.22%) Virtual Machines
8 1 (0.22%) XenDesktop
Systems Management
1 14 (3.11%) SCCM
2 4 (0.89%) FortiGate
2 4 (0.89%) Snorby
2 4 (0.89%) Suricata
2 4 (0.89%) Symantec Endpoint Protection
2 4 (0.89%) Systems Management Server (SMS)
3 3 (0.67%) AirWatch
4 2 (0.44%) Backup Exec
4 2 (0.44%) SCOM
5 1 (0.22%) Nagios
5 1 (0.22%) SCSM
5 1 (0.22%) Single Sign-On
5 1 (0.22%) Tivoli
5 1 (0.22%) vCenter Server
Vendors
1 188 (41.78%) Microsoft
2 57 (12.67%) VMware
3 37 (8.22%) Cisco
4 34 (7.56%) Oracle
5 23 (5.11%) Citrix
6 20 (4.44%) SAP
7 12 (2.67%) Apple
7 12 (2.67%) Red Hat
8 11 (2.44%) Sage
8 11 (2.44%) ServiceNow
9 9 (2.00%) NetApp
9 9 (2.00%) Veeam
10 7 (1.56%) Adobe
10 7 (1.56%) Google
10 7 (1.56%) JD Edwards
10 7 (1.56%) Remedy
11 6 (1.33%) BMC
11 6 (1.33%) Dell
11 6 (1.33%) HP
11 6 (1.33%) Juniper