Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 2 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Dec 2025
Same period 2024 Same period 2023
Rank 77 169 127
Rank change year-on-year +92 -42 +50
Permanent jobs requiring a Support Analyst 172 102 94
As % of all permanent jobs in the Midlands 2.79% 1.24% 1.94%
As % of the Job Titles category 3.01% 1.33% 2.04%
Number of salaries quoted 149 62 91
10th Percentile £25,975 £25,513 £21,250
25th Percentile £27,500 £30,000 £25,000
Median annual salary (50th Percentile) £32,500 £33,500 £28,500
Median % change year-on-year -2.99% +17.54% -9.26%
75th Percentile £42,500 £38,438 £35,000
90th Percentile £53,750 £42,500 £43,750
England median annual salary £33,500 £39,000 £36,250
% change year-on-year -14.10% +7.59% +6.62%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 5,708 7,653 4,610
% of permanent jobs with a recognized job title 92.57% 93.40% 95.13%
Number of salaries quoted 3,923 3,795 3,669
10th Percentile £27,550 £30,000 £26,500
25th Percentile £33,750 £37,500 £36,250
Median annual salary (50th Percentile) £47,000 £50,000 £50,000
Median % change year-on-year -6.00% - -0.10%
75th Percentile £65,000 £65,000 £63,750
90th Percentile £80,000 £78,750 £75,000
England median annual salary £55,000 £58,500 £60,000
% change year-on-year -5.98% -2.50% -

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 2 December 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 2 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +72 100 £29,500 -9.23% 6
West Midlands +59 72 £34,500 -0.18% 20
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 2 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 81 (47.09%) Problem-Solving
2 73 (42.44%) SQL
3 48 (27.91%) Microsoft
4 47 (27.33%) Microsoft 365
5 46 (26.74%) Customer Service
6 45 (26.16%) ERP
7 44 (25.58%) Incident Management
8 41 (23.84%) Windows
9 36 (20.93%) SLA
10 34 (19.77%) Logistics
10 34 (19.77%) Microsoft Office
11 32 (18.60%) SC Cleared
11 32 (18.60%) Security Cleared
12 27 (15.70%) Batch Management
12 27 (15.70%) Patch Management
13 26 (15.12%) ITIL
14 25 (14.53%) Active Directory
15 24 (13.95%) Azure
16 23 (13.37%) CRM
17 22 (12.79%) Continuous Improvement
18 20 (11.63%) Mentoring
18 20 (11.63%) SaaS
19 16 (9.30%) Microsoft Excel
19 16 (9.30%) SAP
19 16 (9.30%) User Acceptance Testing
20 14 (8.14%) Degree
20 14 (8.14%) Dynamics 365
20 14 (8.14%) Mac OS
20 14 (8.14%) Remote Desktop
21 13 (7.56%) Analytical Thinking

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (5.81%) Microsoft Exchange
Applications
1 34 (19.77%) Microsoft Office
2 16 (9.30%) Microsoft Excel
3 1 (0.58%) Microsoft PowerPoint
Business Applications
1 9 (5.23%) SAP HR
1 9 (5.23%) SAP Payroll
2 7 (4.07%) NetSuite
3 6 (3.49%) Dynamics CRM
3 6 (3.49%) SAP HCM
3 6 (3.49%) SAP S/4HANA
4 5 (2.91%) SAP Business One
5 4 (2.33%) Dynamics NAV
5 4 (2.33%) Exchequer
5 4 (2.33%) Remedy ITSM
6 2 (1.16%) SAP EWM
6 2 (1.16%) SAP WM
7 1 (0.58%) Shopify
Cloud Services
1 47 (27.33%) Microsoft 365
2 24 (13.95%) Azure
3 20 (11.63%) SaaS
4 14 (8.14%) Dynamics 365
5 12 (6.98%) Entra ID
6 10 (5.81%) Power Platform
7 6 (3.49%) OCI
7 6 (3.49%) SuccessFactors
8 1 (0.58%) Mimecast
Communications & Networking
1 14 (8.14%) Remote Desktop
2 8 (4.65%) VPN
3 6 (3.49%) DHCP
3 6 (3.49%) DNS
4 4 (2.33%) Internet
4 4 (2.33%) TCP/IP
4 4 (2.33%) Wi-Fi
5 3 (1.74%) Firewall
Database & Business Intelligence
1 9 (5.23%) Power BI
2 6 (3.49%) Oracle Reports
3 4 (2.33%) BusinessObjects
3 4 (2.33%) Crystal Reports
3 4 (2.33%) EDRMS
3 4 (2.33%) Geospatial Data
3 4 (2.33%) GIS
3 4 (2.33%) SQL Server
3 4 (2.33%) SQL Server Reporting Services
4 3 (1.74%) Relational Database
General
1 77 (44.77%) Social Skills
2 37 (21.51%) Law
3 34 (19.77%) Marketing
4 31 (18.02%) Analytical Skills
5 27 (15.70%) Organisational Skills
6 26 (15.12%) Retail
7 25 (14.53%) Finance
8 17 (9.88%) Manufacturing
9 13 (7.56%) Legal
10 12 (6.98%) Advertising
11 4 (2.33%) Presentation Skills
11 4 (2.33%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (3.49%) EDI
1 6 (3.49%) Oracle Fusion
1 6 (3.49%) SAP Fiori
2 2 (1.16%) Middleware
Miscellaneous
1 33 (19.19%) Onboarding
2 12 (6.98%) Driving Licence
3 6 (3.49%) iSeries
4 4 (2.33%) FMCG
4 4 (2.33%) Management Information System
4 4 (2.33%) Self-Motivation
Operating Systems
1 41 (23.84%) Windows
2 14 (8.14%) Mac OS
3 12 (6.98%) Windows Server
4 11 (6.40%) Windows 10
5 6 (3.49%) Apple iOS
6 5 (2.91%) Linux
7 4 (2.33%) Android
Processes & Methodologies
1 81 (47.09%) Problem-Solving
2 46 (26.74%) Customer Service
3 45 (26.16%) ERP
4 44 (25.58%) Incident Management
5 34 (19.77%) Logistics
6 27 (15.70%) Batch Management
6 27 (15.70%) Patch Management
7 26 (15.12%) ITIL
8 23 (13.37%) CRM
9 22 (12.79%) Continuous Improvement
10 20 (11.63%) Mentoring
11 16 (9.30%) User Acceptance Testing
12 13 (7.56%) Analytical Thinking
12 13 (7.56%) Data Privacy
12 13 (7.56%) E-Commerce
12 13 (7.56%) Problem Management
12 13 (7.56%) Root Cause Analysis
13 11 (6.40%) Remote Monitoring and Management
14 10 (5.81%) Business Process Analysis
15 9 (5.23%) Service Management
Programming Languages
1 73 (42.44%) SQL
2 13 (7.56%) C#
3 7 (4.07%) T-SQL
4 6 (3.49%) ABAP
5 1 (0.58%) VB
5 1 (0.58%) VBA
Qualifications
1 32 (18.60%) SC Cleared
1 32 (18.60%) Security Cleared
2 14 (8.14%) Degree
3 5 (2.91%) MCP
3 5 (2.91%) Microsoft Certification
4 1 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 36 (20.93%) SLA
2 13 (7.56%) QA
3 10 (5.81%) GDPR
4 5 (2.91%) Cyber Essentials
4 5 (2.91%) Cyber Essentials PLUS
System Software
1 25 (14.53%) Active Directory
2 4 (2.33%) BitLocker
2 4 (2.33%) Firmware
Systems Management
1 12 (6.98%) Microsoft Intune
2 4 (2.33%) SCCM
3 1 (0.58%) Symantec Endpoint Protection
Vendors
1 48 (27.91%) Microsoft
2 16 (9.30%) SAP
3 7 (4.07%) Oracle
4 4 (2.33%) Apple
4 4 (2.33%) Capita
4 4 (2.33%) Civica
4 4 (2.33%) HP
4 4 (2.33%) McAfee
4 4 (2.33%) MobileIron
4 4 (2.33%) NEC
4 4 (2.33%) QAD
4 4 (2.33%) Remedy
4 4 (2.33%) Salesforce
5 2 (1.16%) JDA
6 1 (0.58%) Symantec