Period
to 17 January 2019

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in the Midlands during the 6 months to 17 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 141 102 113
Rank change year-on-year -39 +11 -23
Permanent jobs requiring a Support Analyst 260 479 424
As % of all permanent IT jobs advertised in the Midlands 2.16% 3.21% 2.53%
As % of the Job Titles category 2.25% 3.31% 2.61%
Number of salaries quoted 225 440 381
Midlands median annual salary £28,500 £26,000 £28,000
Median salary % change year-on-year +9.62% -7.14% -
10th Percentile £18,850 £19,238 £20,375
90th Percentile £38,750 £41,250 £43,750
England median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 11,559 14,491 16,234
% of permanent IT jobs with a recognized job title 96.00% 97.01% 96.99%
Number of salaries quoted 8,747 11,788 12,918
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,773 £23,800
90th Percentile £68,750 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 17 January 2019.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -22 175 £30,000 +15.38% 22
East Midlands -45 85 £26,000 +4.00% 23
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 17 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 130 (50.00%) Windows
2 104 (40.00%) Microsoft
3 86 (33.08%) SQL
4 79 (30.38%) ITIL
5 73 (28.08%) Active Directory
6 52 (20.00%) Windows Server
7 44 (16.92%) Office 365
8 38 (14.62%) Linux
9 37 (14.23%) Firewall
9 37 (14.23%) VMware
9 37 (14.23%) Problem-Solving
10 35 (13.46%) SQL Server
11 34 (13.08%) Microsoft Office
12 32 (12.31%) Windows 7
13 31 (11.92%) Microsoft Certification
13 31 (11.92%) ITSM
14 30 (11.54%) MCSE
15 28 (10.77%) DNS
15 28 (10.77%) LAN
15 28 (10.77%) WAN
15 28 (10.77%) Incident Management
15 28 (10.77%) VMware Infrastructure
16 27 (10.38%) Oracle
17 26 (10.00%) MS Exchange
17 26 (10.00%) Cisco
17 26 (10.00%) Service Management
17 26 (10.00%) Agile Software Development
18 25 (9.62%) Citrix
18 25 (9.62%) TCP/IP
19 24 (9.23%) DHCP

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (10.00%) MS Exchange
2 13 (5.00%) IIS
3 11 (4.23%) SharePoint
4 9 (3.46%) BizTalk Server
5 6 (2.31%) CMS
6 2 (0.77%) Exstream Dialogue
6 2 (0.77%) Skype for Business
6 2 (0.77%) WebSphere
7 1 (0.38%) Apache
7 1 (0.38%) nginx
7 1 (0.38%) SugarCRM
7 1 (0.38%) Tomcat
Applications
1 34 (13.08%) Microsoft Office
2 16 (6.15%) Microsoft Excel
3 5 (1.92%) Microsoft PowerPoint
4 1 (0.38%) CATIA
4 1 (0.38%) MS Visio
Business Applications
1 10 (3.85%) Dynamics CRM
2 5 (1.92%) Dynamics AX
2 5 (1.92%) SAP HCM
2 5 (1.92%) SAP HR
3 4 (1.54%) Infor M3
4 3 (1.15%) Infor LN
4 3 (1.15%) NetSuite
5 2 (0.77%) Exstream
6 1 (0.38%) ENOVIA
6 1 (0.38%) Oracle CRM
6 1 (0.38%) Oracle EBS
6 1 (0.38%) Oracle EBS R12
6 1 (0.38%) Oracle Financials
6 1 (0.38%) Oracle Payables
6 1 (0.38%) Oracle Receivables
6 1 (0.38%) Oracle Retail
6 1 (0.38%) SAP CRM
6 1 (0.38%) SAP ECC
6 1 (0.38%) SAP MM
6 1 (0.38%) SAP S/4HANA
Cloud Services
1 44 (16.92%) Office 365
2 13 (5.00%) Microsoft Azure
3 5 (1.92%) SuccessFactors
4 4 (1.54%) Dynamics 365
4 4 (1.54%) SaaS
5 3 (1.15%) Amazon AWS
5 3 (1.15%) G Suite
6 2 (0.77%) Amazon EC2
6 2 (0.77%) Amazon S3
6 2 (0.77%) AWS CloudFormation
7 1 (0.38%) Azure Active Directory
7 1 (0.38%) PaaS
Communications & Networking
1 37 (14.23%) Firewall
2 28 (10.77%) DNS
2 28 (10.77%) LAN
2 28 (10.77%) WAN
3 25 (9.62%) TCP/IP
4 24 (9.23%) DHCP
5 18 (6.92%) VPN
6 10 (3.85%) FTP
6 10 (3.85%) HTTP
6 10 (3.85%) Network Security
6 10 (3.85%) SSH
7 5 (1.92%) Internet
7 5 (1.92%) VLAN
8 3 (1.15%) Skype
8 3 (1.15%) VoIP
9 2 (0.77%) DSL
9 2 (0.77%) MPLS
9 2 (0.77%) SSL
10 1 (0.38%) Telepresence
10 1 (0.38%) WLAN
Database & Business Intelligence
1 35 (13.46%) SQL Server
2 8 (3.08%) MySQL
3 7 (2.69%) DB2
4 5 (1.92%) Crystal Reports
5 4 (1.54%) Data Warehouse
5 4 (1.54%) SQL Server Integration Services
5 4 (1.54%) SQL Server Reporting Services
6 2 (0.77%) Amazon RDS
6 2 (0.77%) Oracle Reports
6 2 (0.77%) RDBMS
6 2 (0.77%) Relational Database
7 1 (0.38%) Oracle BI EE
7 1 (0.38%) Oracle Database
7 1 (0.38%) PostgreSQL
7 1 (0.38%) Power BI
7 1 (0.38%) Qlik Sense
7 1 (0.38%) QlikView
7 1 (0.38%) SQL Server 2008
7 1 (0.38%) SQL Server 2012
Development Applications
1 2 (0.77%) JIRA
General
1 17 (6.54%) Finance
1 17 (6.54%) Manufacturing
2 13 (5.00%) Retail
3 8 (3.08%) Games
4 6 (2.31%) Advertising
5 2 (0.77%) Aerospace
5 2 (0.77%) Banking
5 2 (0.77%) Telecoms
6 1 (0.38%) Automotive
6 1 (0.38%) Back Office
6 1 (0.38%) Front Office
6 1 (0.38%) Legal
6 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 20 (7.69%) Web Services
2 14 (5.38%) XML
3 12 (4.62%) .NET
4 10 (3.85%) XSLT
5 7 (2.69%) HTML
5 7 (2.69%) SOAP
6 5 (1.92%) CSS
7 2 (0.77%) Ajax
7 2 (0.77%) AngularJS
7 2 (0.77%) Elastic Stack
7 2 (0.77%) Java EE
7 2 (0.77%) jQuery
7 2 (0.77%) React
8 1 (0.38%) EDI
8 1 (0.38%) WAP
Miscellaneous
1 21 (8.08%) CMDB
2 17 (6.54%) Analytical Skills
3 8 (3.08%) Data Centre
4 7 (2.69%) Driving Licence
5 6 (2.31%) Private Cloud
5 6 (2.31%) Self-Motivation
6 4 (1.54%) Clustering
6 4 (1.54%) Enterprise Storage
7 3 (1.15%) FMCG
7 3 (1.15%) Management Information System
8 2 (0.77%) Analytical Mindset
9 1 (0.38%) AS400
9 1 (0.38%) Handset
9 1 (0.38%) iSeries
9 1 (0.38%) Mobile App
9 1 (0.38%) Replication
9 1 (0.38%) Smartphone
9 1 (0.38%) Video Conferencing
9 1 (0.38%) Video\Live Streaming
Operating Systems
1 130 (50.00%) Windows
2 52 (20.00%) Windows Server
3 38 (14.62%) Linux
4 32 (12.31%) Windows 7
5 21 (8.08%) Windows Server 2008
6 20 (7.69%) Windows Server 2012
7 16 (6.15%) Windows 10
8 13 (5.00%) Red Hat Enterprise Linux
9 11 (4.23%) Unix
10 8 (3.08%) Windows 8
11 4 (1.54%) Apple iOS
11 4 (1.54%) Windows Server 2003
12 3 (1.15%) Mac OS
12 3 (1.15%) Mac OS X
12 3 (1.15%) Windows XP
13 2 (0.77%) Android
14 1 (0.38%) CentOS
Processes & Methodologies
1 79 (30.38%) ITIL
2 37 (14.23%) Problem-Solving
3 31 (11.92%) ITSM
4 28 (10.77%) Incident Management
5 26 (10.00%) Agile Software Development
5 26 (10.00%) Service Management
6 24 (9.23%) ERP
7 21 (8.08%) Change Management
7 21 (8.08%) ITIL V3
8 20 (7.69%) Root Cause Analysis
8 20 (7.69%) Scrum
9 16 (6.15%) Operations Management
10 14 (5.38%) CRM
11 11 (4.23%) User Acceptance Testing
12 9 (3.46%) Data Protection
13 7 (2.69%) Break/Fix
13 7 (2.69%) Service Delivery
14 6 (2.31%) Stakeholder Management
15 5 (1.92%) Computer Science
15 5 (1.92%) Software Testing
Programming Languages
1 86 (33.08%) SQL
2 17 (6.54%) PowerShell
3 10 (3.85%) C#
3 10 (3.85%) T-SQL
4 9 (3.46%) Java
5 7 (2.69%) PL/SQL
6 6 (2.31%) Bash Shell
6 6 (2.31%) JavaScript
7 4 (1.54%) PHP
8 2 (0.77%) ABAP
8 2 (0.77%) C++
8 2 (0.77%) Python
9 1 (0.38%) VB
Qualifications
1 31 (11.92%) Microsoft Certification
2 30 (11.54%) MCSE
3 20 (7.69%) MCP
4 17 (6.54%) MCSA
5 15 (5.77%) Degree
6 6 (2.31%) RHCA
6 6 (2.31%) RHCE
6 6 (2.31%) RHCSA
7 4 (1.54%) CCNA
7 4 (1.54%) Cisco Certification
7 4 (1.54%) Computer Science Degree
7 4 (1.54%) VMware Certified Professional (VCP)
8 2 (0.77%) Master's Degree
8 2 (0.77%) MCITP
8 2 (0.77%) MCTS
9 1 (0.38%) ITIL Certification
9 1 (0.38%) SC Cleared
9 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 22 (8.46%) SLA
2 9 (3.46%) GDPR
3 3 (1.15%) PMO
3 3 (1.15%) QA
4 1 (0.38%) ISO/IEC 20000
4 1 (0.38%) ISO/IEC 27001
System Software
1 73 (28.08%) Active Directory
2 28 (10.77%) VMware Infrastructure
3 21 (8.08%) Hyper-V
4 11 (4.23%) XenServer
5 3 (1.15%) Firmware
6 2 (0.77%) BitLocker
7 1 (0.38%) GPFS
7 1 (0.38%) Virtual Machines
Systems Management
1 9 (3.46%) SCCM
2 2 (0.77%) AirWatch
2 2 (0.77%) Ansible
2 2 (0.77%) Opscode Chef
2 2 (0.77%) Puppet
2 2 (0.77%) WSUS
3 1 (0.38%) Backup Exec
3 1 (0.38%) Cobbler
3 1 (0.38%) Ganglia
3 1 (0.38%) Nagios
Vendors
1 104 (40.00%) Microsoft
2 37 (14.23%) VMware
3 27 (10.38%) Oracle
4 26 (10.00%) Cisco
5 25 (9.62%) Citrix
6 20 (7.69%) ServiceNow
7 18 (6.92%) NetApp
8 15 (5.77%) SAP
9 13 (5.00%) Red Hat
10 7 (2.69%) Apple
10 7 (2.69%) Hitachi
11 6 (2.31%) Infor
11 6 (2.31%) McAfee
12 4 (1.54%) Dell
12 4 (1.54%) EqualLogic
13 3 (1.15%) Google
13 3 (1.15%) HP
13 3 (1.15%) JD Edwards
14 2 (0.77%) Northgate
14 2 (0.77%) Sage