Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £29,500 per year, according to job vacancies posted during the 6 months leading to 17 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jan 2026
Same period 2025 Same period 2024
Rank 94 160 124
Rank change year-on-year +66 -36 +28
Permanent jobs requiring a Support Analyst 158 79 117
As % of all permanent jobs in the Midlands 1.99% 1.26% 1.89%
As % of the Job Titles category 2.19% 1.33% 2.01%
Number of salaries quoted 131 52 109
10th Percentile £26,000 £25,688 £21,250
25th Percentile £27,000 £30,563 £25,500
Median annual salary (50th Percentile) £29,500 £33,500 £30,000
Median % change year-on-year -11.94% +11.67% -3.23%
75th Percentile £38,125 £39,500 £35,750
90th Percentile £45,000 £42,500 £43,750
England median annual salary £33,000 £40,000 £36,500
% change year-on-year -17.50% +9.59% +7.35%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,202 5,922 5,819
% of permanent jobs with a recognized job title 90.79% 94.10% 94.19%
Number of salaries quoted 4,386 2,797 4,803
10th Percentile £28,000 £31,250 £26,250
25th Percentile £35,000 £38,750 £33,750
Median annual salary (50th Percentile) £50,000 £52,500 £48,837
Median % change year-on-year -4.76% +7.50% -6.98%
75th Percentile £65,000 £65,000 £61,700
90th Percentile £80,000 £77,500 £73,750
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -7.26%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 17 January 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 17 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +53 81 £34,500 +2.99% 6
East Midlands +39 77 £29,500 -11.94% 4
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 17 January 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 70 (44.30%) Problem-Solving
2 68 (43.04%) SQL
3 43 (27.22%) Microsoft
4 41 (25.95%) Customer Service
5 40 (25.32%) ERP
6 39 (24.68%) Windows
7 37 (23.42%) Microsoft 365
8 30 (18.99%) Incident Management
9 28 (17.72%) SLA
10 25 (15.82%) Azure
11 23 (14.56%) ITIL
12 22 (13.92%) Active Directory
12 22 (13.92%) Microsoft Office
12 22 (13.92%) SaaS
12 22 (13.92%) SC Cleared
12 22 (13.92%) Security Cleared
13 19 (12.03%) Batch Management
13 19 (12.03%) Patch Management
14 18 (11.39%) Continuous Improvement
15 17 (10.76%) CRM
15 17 (10.76%) Logistics
15 17 (10.76%) Mentoring
16 15 (9.49%) Oracle
16 15 (9.49%) Remote Desktop
16 15 (9.49%) Root Cause Analysis
16 15 (9.49%) User Acceptance Testing
17 14 (8.86%) End-to-End Testing
17 14 (8.86%) Entra ID
17 14 (8.86%) Oracle Reports
17 14 (8.86%) Validation

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (1.90%) Microsoft Exchange
1 3 (1.90%) SharePoint
2 2 (1.27%) Confluence
Applications
1 22 (13.92%) Microsoft Office
2 13 (8.23%) Microsoft Excel
3 1 (0.63%) Microsoft PowerPoint
Business Applications
1 7 (4.43%) NetSuite
2 4 (2.53%) Dynamics CRM
3 3 (1.90%) SAP HR
3 3 (1.90%) SAP Payroll
4 2 (1.27%) Remedy ITSM
4 2 (1.27%) SAP Business ByDesign
5 1 (0.63%) Shopify
Cloud Services
1 37 (23.42%) Microsoft 365
2 25 (15.82%) Azure
3 22 (13.92%) SaaS
4 14 (8.86%) Entra ID
5 11 (6.96%) Dynamics 365
6 4 (2.53%) OCI
7 1 (0.63%) Mimecast
7 1 (0.63%) Oracle Service Cloud
7 1 (0.63%) Power Platform
Communications & Networking
1 15 (9.49%) Remote Desktop
2 10 (6.33%) DHCP
2 10 (6.33%) DNS
3 6 (3.80%) TCP/IP
3 6 (3.80%) VPN
4 4 (2.53%) Internet
4 4 (2.53%) RFID
5 2 (1.27%) Wi-Fi
6 1 (0.63%) Firewall
6 1 (0.63%) IP Telephony
Database & Business Intelligence
1 14 (8.86%) Oracle Reports
2 4 (2.53%) Relational Database
2 4 (2.53%) SQL Server
Development Applications
1 4 (2.53%) LabVIEW
2 3 (1.90%) JIRA
General
1 71 (44.94%) Social Skills
2 40 (25.32%) Analytical Skills
3 35 (22.15%) Law
4 24 (15.19%) Marketing
4 24 (15.19%) Retail
5 22 (13.92%) Manufacturing
6 21 (13.29%) Organisational Skills
7 12 (7.59%) Advertising
8 9 (5.70%) Finance
9 7 (4.43%) Legal
10 4 (2.53%) Presentation Skills
11 1 (0.63%) Automotive
Libraries, Frameworks & Software Standards
1 4 (2.53%) Oracle Fusion
2 3 (1.90%) EDI
Miscellaneous
1 25 (15.82%) Onboarding
2 6 (3.80%) Driving Licence
3 5 (3.16%) FMCG
4 4 (2.53%) iSeries
4 4 (2.53%) Self-Motivation
Operating Systems
1 39 (24.68%) Windows
2 12 (7.59%) Mac OS
2 12 (7.59%) Windows Server
3 9 (5.70%) Windows 10
4 6 (3.80%) Apple iOS
5 5 (3.16%) Linux
6 4 (2.53%) Android
Processes & Methodologies
1 70 (44.30%) Problem-Solving
2 41 (25.95%) Customer Service
3 40 (25.32%) ERP
4 30 (18.99%) Incident Management
5 23 (14.56%) ITIL
6 19 (12.03%) Batch Management
6 19 (12.03%) Patch Management
7 18 (11.39%) Continuous Improvement
8 17 (10.76%) CRM
8 17 (10.76%) Logistics
8 17 (10.76%) Mentoring
9 15 (9.49%) Root Cause Analysis
9 15 (9.49%) User Acceptance Testing
10 14 (8.86%) End-to-End Testing
10 14 (8.86%) Validation
11 13 (8.23%) Analytical Thinking
11 13 (8.23%) Data Privacy
11 13 (8.23%) E-Commerce
11 13 (8.23%) Process Improvement
12 11 (6.96%) Business Process Analysis
Programming Languages
1 68 (43.04%) SQL
2 13 (8.23%) C#
3 7 (4.43%) T-SQL
4 1 (0.63%) VB
4 1 (0.63%) VBA
Qualifications
1 22 (13.92%) SC Cleared
1 22 (13.92%) Security Cleared
2 11 (6.96%) Degree
3 7 (4.43%) MCP
3 7 (4.43%) Microsoft Certification
4 4 (2.53%) HNC
4 4 (2.53%) MCSA
5 2 (1.27%) A+ Certification
6 1 (0.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 28 (17.72%) SLA
2 13 (8.23%) QA
3 3 (1.90%) Cyber Essentials
3 3 (1.90%) Cyber Essentials PLUS
4 1 (0.63%) GDPR
System Software
1 22 (13.92%) Active Directory
2 2 (1.27%) BitLocker
2 2 (1.27%) Firmware
Systems Management
1 12 (7.59%) Microsoft Intune
2 2 (1.27%) SCCM
3 1 (0.63%) Symantec Endpoint Protection
Vendors
1 43 (27.22%) Microsoft
2 15 (9.49%) Oracle
3 5 (3.16%) SAP
4 4 (2.53%) Veeam
4 4 (2.53%) VMware
5 3 (1.90%) QAD
6 2 (1.27%) Apple
6 2 (1.27%) HP
6 2 (1.27%) McAfee
6 2 (1.27%) MobileIron
6 2 (1.27%) Remedy
7 1 (0.63%) Freshdesk
7 1 (0.63%) ServiceNow
7 1 (0.63%) Symantec