Job Vacancy Trend Salary Trend Salary Histogram Job Locations Support Analyst Skill Set in the Midlands
Period
to 27 July 2017

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the Midlands during the 6 months to 27 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
27 Jul 2017		 Same period 2016 Same period 2015
Rank 106 85 110
Rank change year-on-year -21 +25 -21
Permanent jobs requiring a Support Analyst 444 597 494
As % of all permanent IT jobs advertised in the Midlands 2.84% 3.15% 2.65%
As % of the Job Titles category 2.93% 3.26% 2.74%
Number of salaries quoted 383 493 451
Midlands median annual salary £27,500 £29,500 £26,000
Median salary % change year-on-year -6.78% +13.46% -5.45%
10th Percentile £19,750 £19,250 £18,500
90th Percentile £43,550 £44,250 £40,000
England median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +3.17%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Midlands
Permanent job vacancies with a job title containing a recognized job role 15136 18328 18046
As % of all permanent IT job vacancies advertised in the Midlands 96.80% 96.62% 96.66%
Number of salaries quoted 12614 14641 14953
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £24,506 £23,500 £22,750
90th Percentile £61,250 £62,500 £61,250
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 27 July 2017.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 27 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Job
Vacancies
West Midlands -32 224 £26,500 -7.02% 12
East Midlands -3 219 £29,000 -4.92% 14
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 27 July 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Support Analyst in the job title.

1 211 (47.52%) Windows
2 171 (38.51%) Microsoft
3 149 (33.56%) SQL
4 111 (25.00%) ITIL
5 95 (21.40%) Active Directory
6 91 (20.50%) Windows Server
7 80 (18.02%) Microsoft Office
8 71 (15.99%) VMware
9 58 (13.06%) SQL Server
10 56 (12.61%) Linux
11 47 (10.59%) Windows 7
11 47 (10.59%) Citrix
12 46 (10.36%) SLA
13 42 (9.46%) Office 365
14 39 (8.78%) Oracle
15 37 (8.33%) MS Exchange
15 37 (8.33%) VMware Infrastructure
16 34 (7.66%) Retail
17 30 (6.76%) Windows 10
18 29 (6.53%) SAP
19 28 (6.31%) Windows Server 2008
20 27 (6.08%) Incident Management
20 27 (6.08%) Degree
21 26 (5.86%) Analytical Skills
22 24 (5.41%) Hyper-V
22 24 (5.41%) Amazon AWS
23 23 (5.18%) Cisco
23 23 (5.18%) ERP
23 23 (5.18%) Unix
23 23 (5.18%) Manufacturing

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (8.33%) MS Exchange
2 19 (4.28%) SharePoint
3 15 (3.38%) IIS
4 12 (2.70%) Exchange Server 2010
5 11 (2.48%) BizTalk Server
6 10 (2.25%) Tomcat
7 9 (2.03%) Apache
8 6 (1.35%) Exchange Server 2013
9 4 (0.90%) JBoss
10 3 (0.68%) Exchange Server 2003
10 3 (0.68%) Moodle
11 2 (0.45%) Exchange Server 2007
11 2 (0.45%) Gentran
11 2 (0.45%) iPlanet
11 2 (0.45%) Skype for Business
11 2 (0.45%) WebSphere
12 1 (0.23%) Blackberry Enterprise Server
12 1 (0.23%) Confluence
12 1 (0.23%) IBM Notes
12 1 (0.23%) SharePoint 2013
Applications
1 80 (18.02%) Microsoft Office
2 9 (2.03%) Microsoft Excel
3 3 (0.68%) Microsoft PowerPoint
4 1 (0.23%) Microsoft Project
Business Applications
1 19 (4.28%) Dynamics AX
2 7 (1.58%) SAP MM
3 6 (1.35%) SAP EWM
4 4 (0.90%) Retail-J
5 3 (0.68%) Dynamics CRM
5 3 (0.68%) Dynamics NAV
5 3 (0.68%) Infor M3
6 2 (0.45%) Unit4 Business World
7 1 (0.23%) GoldMine
7 1 (0.23%) Northgate Housing
7 1 (0.23%) Sage 200
7 1 (0.23%) SAP LE
7 1 (0.23%) SAP PP
7 1 (0.23%) SAP QM
7 1 (0.23%) SAP SD
Cloud Services
1 42 (9.46%) Office 365
2 24 (5.41%) Amazon AWS
3 13 (2.93%) Microsoft Azure
4 9 (2.03%) Cloud Computing
5 2 (0.45%) IaaS
5 2 (0.45%) SaaS
6 1 (0.23%) Dynamics 365
Communications & Networking
1 19 (4.28%) Firewall
2 18 (4.05%) TCP/IP
3 16 (3.60%) SAN
4 15 (3.38%) LAN
5 13 (2.93%) Internet
6 11 (2.48%) WAN
7 9 (2.03%) DNS
8 8 (1.80%) DHCP
9 5 (1.13%) VPN
10 4 (0.90%) Network Security
10 4 (0.90%) Remote Desktop
10 4 (0.90%) Unified Communications
11 3 (0.68%) FTP
11 3 (0.68%) VLAN
12 2 (0.45%) Cisco IOS
12 2 (0.45%) NetScaler
12 2 (0.45%) Softphone
12 2 (0.45%) SSL
12 2 (0.45%) Structured Cabling
12 2 (0.45%) Wireless
Database & Business Intelligence
1 58 (13.06%) SQL Server
2 13 (2.93%) Oracle Database
2 13 (2.93%) SQL Server Reporting Services
3 12 (2.70%) MySQL
4 7 (1.58%) MongoDB
5 4 (0.90%) SQL Server 2008
5 4 (0.90%) SQL Server 2012
5 4 (0.90%) SQL Server Integration Services
6 3 (0.68%) SQL Server 2014
7 2 (0.45%) BusinessObjects
7 2 (0.45%) Crystal Reports
7 2 (0.45%) Oracle Database 10g
7 2 (0.45%) Oracle Reports
7 2 (0.45%) SQL Server Analysis Services
8 1 (0.23%) KDB
8 1 (0.23%) Oracle Database 11g
8 1 (0.23%) QlikView
8 1 (0.23%) Relational Database
8 1 (0.23%) SAP HANA
8 1 (0.23%) SQL Server 2000
Development Applications
1 2 (0.45%) ProC
1 2 (0.45%) Visual Studio
2 1 (0.23%) JIRA
2 1 (0.23%) Subversion
General
1 34 (7.66%) Retail
2 23 (5.18%) Manufacturing
3 22 (4.95%) Finance
4 10 (2.25%) Back Office
5 8 (1.80%) Automotive
6 7 (1.58%) Banking
7 6 (1.35%) Advertising
8 3 (0.68%) Legal
8 3 (0.68%) Marketing
8 3 (0.68%) Telecoms
9 2 (0.45%) Games
10 1 (0.23%) Aerospace
10 1 (0.23%) Financial Institution
10 1 (0.23%) French Language
10 1 (0.23%) German Language
10 1 (0.23%) Multimedia
10 1 (0.23%) Polish Language
10 1 (0.23%) Spanish Language
Libraries, Frameworks & Software Standards
1 16 (3.60%) .NET
2 9 (2.03%) HTML
3 8 (1.80%) EDI
3 8 (1.80%) XML
4 7 (1.58%) Web Services
5 6 (1.35%) CSS
6 4 (0.90%) ASP.NET
6 4 (0.90%) Node.js
7 3 (0.68%) EDIFACT
7 3 (0.68%) jQuery
7 3 (0.68%) SOAP
7 3 (0.68%) XSLT
8 2 (0.45%) AngularJS
8 2 (0.45%) HTML5
8 2 (0.45%) J2EE
8 2 (0.45%) Natural Language Processing
9 1 (0.23%) .NET Framework
9 1 (0.23%) Grails
9 1 (0.23%) JSON
9 1 (0.23%) WPF
Miscellaneous
1 26 (5.86%) Analytical Skills
2 10 (2.25%) Clustering
2 10 (2.25%) Computer Science
3 8 (1.80%) Driving Licence
3 8 (1.80%) Enterprise Storage
3 8 (1.80%) EPoS
4 7 (1.58%) AS400
4 7 (1.58%) Data Centre
4 7 (1.58%) Enterprise Software
4 7 (1.58%) iPad
5 6 (1.35%) Smartphone
6 4 (0.90%) Video Conferencing
7 3 (0.68%) e-Learning
7 3 (0.68%) Foreign Exchange (FX)
7 3 (0.68%) iSeries
7 3 (0.68%) Learning Management System
7 3 (0.68%) TRADACOMS
8 2 (0.45%) Blackberry
8 2 (0.45%) FMCG
8 2 (0.45%) Thin Client
Operating Systems
1 211 (47.52%) Windows
2 91 (20.50%) Windows Server
3 56 (12.61%) Linux
4 47 (10.59%) Windows 7
5 30 (6.76%) Windows 10
6 28 (6.31%) Windows Server 2008
7 23 (5.18%) Unix
8 20 (4.50%) Windows 8
9 18 (4.05%) Windows Server 2012
10 14 (3.15%) Android
11 9 (2.03%) Data ONTAP
12 7 (1.58%) Windows Server 2003
13 4 (0.90%) AIX
13 4 (0.90%) Mac OS X
13 4 (0.90%) Windows XP
14 3 (0.68%) Apple iOS
15 2 (0.45%) Fedora
15 2 (0.45%) SUSE
15 2 (0.45%) Ubuntu
16 1 (0.23%) Windows Mobile
Processes & Methodologies
1 111 (25.00%) ITIL
2 27 (6.08%) Incident Management
3 23 (5.18%) ERP
4 22 (4.95%) Change Management
5 21 (4.73%) Coaching
6 20 (4.50%) Disaster Recovery
7 18 (4.05%) Mentoring
8 16 (3.60%) Continuous Improvement
8 16 (3.60%) Root Cause Analysis
9 15 (3.38%) Problem Management
10 14 (3.15%) CRM
11 13 (2.93%) Process Improvement
12 12 (2.70%) Agile Software Development
12 12 (2.70%) Data Protection
13 11 (2.48%) Project Management
13 11 (2.48%) Service Delivery
13 11 (2.48%) Stakeholder Management
14 10 (2.25%) Information Security
14 10 (2.25%) Load Balancing
14 10 (2.25%) Service Management
Programming Languages
1 149 (33.56%) SQL
2 18 (4.05%) C#
3 17 (3.83%) PowerShell
4 10 (2.25%) JavaScript
5 9 (2.03%) Bash Shell
5 9 (2.03%) T-SQL
6 8 (1.80%) Java
6 8 (1.80%) PL/SQL
7 6 (1.35%) ABAP
8 5 (1.13%) VB
9 4 (0.90%) Shell Script
9 4 (0.90%) VB.NET
9 4 (0.90%) VBScript
10 3 (0.68%) ActionScript
10 3 (0.68%) ActionScript 2.0
10 3 (0.68%) Python
10 3 (0.68%) X++
11 2 (0.45%) VBA
12 1 (0.23%) C
12 1 (0.23%) RPG
Qualifications
1 27 (6.08%) Degree
2 10 (2.25%) Computer Science Degree
3 9 (2.03%) Cisco Certification
4 7 (1.58%) CCNA
4 7 (1.58%) SC Cleared
4 7 (1.58%) Security Cleared
5 6 (1.35%) Microsoft Certification
6 5 (1.13%) CCNP
7 4 (0.90%) CESG Certified Professional
7 4 (0.90%) CISM
7 4 (0.90%) CISSP
7 4 (0.90%) ITIL Certification
8 3 (0.68%) HNC
8 3 (0.68%) HND
8 3 (0.68%) MCP
9 2 (0.45%) CREST Certified
9 2 (0.45%) DV Cleared
9 2 (0.45%) GIAC
9 2 (0.45%) ITIL Foundation Certificate
9 2 (0.45%) SANS
Quality Assurance & Compliance
1 46 (10.36%) SLA
2 9 (2.03%) BS25999
2 9 (2.03%) ISO/IEC 20000
2 9 (2.03%) ISO/IEC 27001
3 4 (0.90%) Cyber Essentials
3 4 (0.90%) GDPR
3 4 (0.90%) PMO
4 1 (0.23%) Data Quality
4 1 (0.23%) ISO 9001
System Software
1 95 (21.40%) Active Directory
2 37 (8.33%) VMware Infrastructure
3 24 (5.41%) Hyper-V
4 12 (2.70%) XenApp
5 9 (2.03%) vSphere
6 6 (1.35%) XenDesktop
7 4 (0.90%) VMware Workstation
8 3 (0.68%) BitLocker
8 3 (0.68%) VMware Server
9 2 (0.45%) Terminal Services
9 2 (0.45%) Virtual Desktop
9 2 (0.45%) VMware ESXi
9 2 (0.45%) XenServer
10 1 (0.23%) Docker
10 1 (0.23%) Virtual Machines
10 1 (0.23%) Virtual Servers
Systems Management
1 15 (3.38%) SCCM
2 9 (2.03%) Microsoft Clustering
3 7 (1.58%) Ansible
4 5 (1.13%) vCenter Server
5 3 (0.68%) Backup Exec
5 3 (0.68%) Cisco CUCM
5 3 (0.68%) Norton AntiVirus
6 2 (0.45%) BladeLogic
6 2 (0.45%) Host Intrusion Detection System
6 2 (0.45%) Microsoft Intune
6 2 (0.45%) Netcool
6 2 (0.45%) Network Intrusion Detection System
6 2 (0.45%) Opscode Chef
7 1 (0.23%) Control-M
7 1 (0.23%) Ganglia
7 1 (0.23%) ITRS Geneos
7 1 (0.23%) Nagios
Vendors
1 171 (38.51%) Microsoft
2 71 (15.99%) VMware
3 47 (10.59%) Citrix
4 39 (8.78%) Oracle
5 29 (6.53%) SAP
6 23 (5.18%) Cisco
7 20 (4.50%) NetApp
8 16 (3.60%) Apple
9 8 (1.80%) Dell
9 8 (1.80%) EqualLogic
10 7 (1.58%) Infor
10 7 (1.58%) Remedy
11 6 (1.35%) Bomgar
12 5 (1.13%) Axway
13 4 (0.90%) Epicor
13 4 (0.90%) JDA
13 4 (0.90%) Kaspersky
13 4 (0.90%) McAfee
13 4 (0.90%) MobileIron
14 3 (0.68%) JD Edwards
Application Support Analyst - MS Dynamics AX
East Midlands
Code Red Associates
Salary: £25k-£40k + Excellent Benefits
Posted: 7 hours ago
Application Support Analyst
Derbyshire
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 4 hours ago
Technical Support Analyst - Storage
Birmingham, West Midlands (County)
Experis Ltd
Salary: £22000.00 - £30000.00 per annum + Bonus + Pension
Posted: 11 hours ago
Applications Support Analyst / 1st Line Support
Henley-In-Arden, West Midlands (County)
Big Red Recruitment
Salary: £18000 - £25000 per annum + pension + healthcare
Posted: Yesterday
IT Support Analyst
Birmingham, West Midlands (County)
Pimlico Banks Recruitment
Salary: £very competitive
Posted: Yesterday
Application Support Analyst
Henley-In-Arden, West Midlands (County)
Big Red Recruitment
Salary: £18000 - £25000 per annum + pension + healthcare
Posted: 2 days ago
IT Application Support Analyst
Coalville, Leicestershire
Online Resourcing
Salary: Attractive salary and benefits package
Posted: 2 days ago
Application Support Analyst, Learning Management System, SQL Server
Leicestershire
Haybrook IT Resourcing Ltd
Salary: From £35,000 to £45,000 per annum
Posted: 2 days ago
Application Support Analyst / ICT Application Support Officer
Bromsgrove, Worcestershire
Bluetownonline
Salary: £26822 - £31601 per annum
Posted: 3 days ago
Application Support Analyst - £30K - Global Company
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £30000 per annum
Posted: 6 days ago
Application /Technical Support Analyst
Shepshed, Leicestershire
Williams Lea Tag
Salary: £27,000 - £28,000 per year
Posted: 2 days ago
IT Support Analyst
Birmingham
Hays Specialist Recruitment Ltd
Salary: £23000.00 per annum
Posted: 8 days ago
Dynamics NAV Support Analyst, Nottingham, £35K + NAV 2017
Nottingham
Nigel Frank International
Salary: £26000 - £35000 per annum + Benefits + Training
Posted: 7 days ago
Dynamics NAV Support Analyst, Mansfield, £35K + NAV 2017
Mansfield
Nigel Frank International
Salary: £26000 - £35000 per annum + Benefits + Training
Posted: 7 days ago
Dynamics NAV Support Analyst, Chesterfield, £35K + NAV 2017
Chesterfield
Nigel Frank International
Salary: £26000 - £35000 per annum + Benefits + Training
Posted: 7 days ago
Technical Support Analyst - £25K - Solihull
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 6 days ago
Application Support Analyst - up to £28k - Shedshed
Leicestershire
Deerfoot IT Resources Ltd
Salary: £25000 - £28000 per annum + excellent benefits
Posted: 6 days ago
Customer Support Analyst - MS Dynamics CRM -
Nottingham, Nottinghamshire
Lewis Paige
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Infrastructure Support Analyst
Kettering
Hays Specialist Recruitment Ltd
Salary: £38000.00 - £41000.00 per annum
Posted: 23 days ago
Graduate SAP Support Analyst
Wolverhampton
Tata Consultancy services
Salary: £ 26,000
Posted: 15 days ago
IT Support Analyst, 2nd Line Support
Nottingham, Nottinghamshire
MHR
Salary: Competitive Salary & Benefits Package
Posted: 21 days ago
Technical Support Analyst
Telford
RCDTS
Salary: £42,750 - £47,250
Posted: 13 days ago
Cyber Security Support Analyst
Telford
Revenue & Customs Digital Technology Services (RCDTS)
Salary: £42,750 - £47,250
Posted: 13 days ago
1st / 2nd Line Support Engineer / IT Helpdesk Analyst
Nottingham
Bluetown Online LTD
Salary: £20000 per annum
Posted: 24 days ago