Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 110 87 171
Rank change year-on-year -23 +84 -32
Permanent jobs requiring a Support Analyst 166 190 130
As % of all permanent jobs in the Midlands 1.12% 3.27% 1.21%
As % of the Job Titles category 1.20% 3.58% 1.28%
Number of salaries quoted 123 172 88
10th Percentile £27,500 £26,525 £25,000
25th Percentile £29,500 £28,750 £26,500
Median annual salary (50th Percentile) £35,000 £32,500 £32,750
Median % change year-on-year +7.69% -0.76% +7.38%
75th Percentile £44,500 £41,510 £39,625
90th Percentile £49,500 £54,875 £46,207
England median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,855 5,302 10,181
% of permanent jobs with a recognized job title 93.77% 91.18% 94.57%
Number of salaries quoted 9,688 3,359 6,415
10th Percentile £30,000 £26,500 £28,000
25th Percentile £40,000 £31,335 £35,000
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% -4.76%
75th Percentile £65,000 £62,500 £62,500
90th Percentile £80,000 £77,300 £76,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 28 August 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -25 95 £35,000 +18.64% 8
West Midlands -48 71 £37,500 +11.94% 6
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 28 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 63 (37.95%) Microsoft
2 59 (35.54%) Problem-Solving
3 50 (30.12%) Windows
4 45 (27.11%) Microsoft 365
5 36 (21.69%) ERP
6 35 (21.08%) SQL
7 30 (18.07%) Customer Service
8 29 (17.47%) ITIL
9 28 (16.87%) Active Directory
10 22 (13.25%) ITSM
11 21 (12.65%) Service Management
11 21 (12.65%) Windows Server
12 19 (11.45%) Continuous Improvement
13 17 (10.24%) Entra ID
14 16 (9.64%) Root Cause Analysis
15 15 (9.04%) Service Delivery
16 13 (7.83%) ServiceNow
16 13 (7.83%) SharePoint
17 12 (7.23%) Azure
17 12 (7.23%) SQL Server
18 11 (6.63%) Crystal Reports
18 11 (6.63%) JavaScript
19 10 (6.02%) Asset Management
19 10 (6.02%) VMware
20 9 (5.42%) Change Management
20 9 (5.42%) Data Management
20 9 (5.42%) Epicor
20 9 (5.42%) Logistics
20 9 (5.42%) Problem Management
20 9 (5.42%) SaaS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (7.83%) SharePoint
2 7 (4.22%) Microsoft Exchange
3 5 (3.01%) IIS
3 5 (3.01%) Skype for Business
Applications
1 3 (1.81%) Microsoft Excel
1 3 (1.81%) Photoshop
2 2 (1.20%) Microsoft Office
Business Applications
1 6 (3.61%) Dynamics CRM
1 6 (3.61%) Elite 3E
1 6 (3.61%) Visualfiles
2 5 (3.01%) SAP Business One
3 4 (2.41%) Dynamics AX
3 4 (2.41%) Payment Gateway
3 4 (2.41%) Shopify
4 3 (1.81%) Exchequer
4 3 (1.81%) Infor CloudSuite
4 3 (1.81%) Infor LN
4 3 (1.81%) Infor M3
4 3 (1.81%) Primavera
4 3 (1.81%) Sage X3
Cloud Services
1 45 (27.11%) Microsoft 365
2 17 (10.24%) Entra ID
3 12 (7.23%) Azure
4 9 (5.42%) SaaS
5 5 (3.01%) IaaS
5 5 (3.01%) PaaS
6 3 (1.81%) AWS
7 2 (1.20%) Microsoft Copilot
8 1 (0.60%) Boomi
8 1 (0.60%) Dynamics 365
8 1 (0.60%) Mimecast
8 1 (0.60%) OneDrive
Communications & Networking
1 8 (4.82%) LAN
1 8 (4.82%) WAN
2 5 (3.01%) Firewall
2 5 (3.01%) Skype
2 5 (3.01%) Wireless
3 4 (2.41%) SD-WAN
3 4 (2.41%) Wi-Fi
4 3 (1.81%) DHCP
4 3 (1.81%) DNS
5 2 (1.20%) VPN
6 1 (0.60%) Broadband
6 1 (0.60%) Ethernet
6 1 (0.60%) PBX
6 1 (0.60%) SAN
6 1 (0.60%) Unified Communications
6 1 (0.60%) VLAN
6 1 (0.60%) VoIP
Database & Business Intelligence
1 12 (7.23%) SQL Server
2 11 (6.63%) Crystal Reports
3 3 (1.81%) MySQL
Development Applications
1 6 (3.61%) JIRA
General
1 64 (38.55%) Social Skills
2 28 (16.87%) Manufacturing
3 25 (15.06%) Analytical Skills
4 21 (12.65%) Retail
5 15 (9.04%) Finance
6 7 (4.22%) Documentation Skills
6 7 (4.22%) Legal
7 6 (3.61%) Organisational Skills
8 4 (2.41%) Presentation Skills
9 1 (0.60%) Marketing
Libraries, Frameworks & Software Standards
1 8 (4.82%) REST
1 8 (4.82%) SOAP
2 3 (1.81%) CSS
2 3 (1.81%) EDI
2 3 (1.81%) HTML
2 3 (1.81%) JSON
Miscellaneous
1 10 (6.02%) Onboarding
2 8 (4.82%) CMDB
3 6 (3.61%) Driving Licence
3 6 (3.61%) Self-Motivation
4 4 (2.41%) Enterprise Software
5 3 (1.81%) Analytical Mindset
5 3 (1.81%) FMCG
5 3 (1.81%) iSeries
5 3 (1.81%) Management Information System
5 3 (1.81%) Social Media
6 1 (0.60%) Clustering
Operating Systems
1 50 (30.12%) Windows
2 21 (12.65%) Windows Server
3 9 (5.42%) Windows 10
4 2 (1.20%) Windows Server 2016
5 1 (0.60%) Linux
Processes & Methodologies
1 59 (35.54%) Problem-Solving
2 36 (21.69%) ERP
3 30 (18.07%) Customer Service
4 29 (17.47%) ITIL
5 22 (13.25%) ITSM
6 21 (12.65%) Service Management
7 19 (11.45%) Continuous Improvement
8 16 (9.64%) Root Cause Analysis
9 15 (9.04%) Service Delivery
10 10 (6.02%) Asset Management
11 9 (5.42%) Change Management
11 9 (5.42%) Data Management
11 9 (5.42%) Logistics
11 9 (5.42%) Problem Management
12 8 (4.82%) Analytics
12 8 (4.82%) CRM
12 8 (4.82%) Knowledge Management
12 8 (4.82%) Project Delivery
13 7 (4.22%) B2B
14 6 (3.61%) Data Analysis
Programming Languages
1 35 (21.08%) SQL
2 11 (6.63%) JavaScript
3 4 (2.41%) PowerShell
4 3 (1.81%) PHP
4 3 (1.81%) Python
4 3 (1.81%) VBA
Qualifications
1 9 (5.42%) Security Cleared
2 6 (3.61%) SC Cleared
3 4 (2.41%) Degree
3 4 (2.41%) ITIL Foundation Certificate
3 4 (2.41%) Microsoft Certification
Quality Assurance & Compliance
1 2 (1.20%) Data Quality
2 1 (0.60%) Cyber Essentials
2 1 (0.60%) Cyber Essentials PLUS
2 1 (0.60%) GDPR
System Software
1 28 (16.87%) Active Directory
2 2 (1.20%) vSphere
2 2 (1.20%) XenApp
3 1 (0.60%) BitLocker
3 1 (0.60%) Hyper-V
Systems Management
1 5 (3.01%) Microsoft Intune
1 5 (3.01%) Single Sign-On
2 1 (0.60%) Failover Clustering
2 1 (0.60%) Microsoft Clustering
2 1 (0.60%) SCCM
Vendors
1 63 (37.95%) Microsoft
2 13 (7.83%) ServiceNow
3 10 (6.02%) VMware
4 9 (5.42%) Epicor
5 8 (4.82%) SAP
6 7 (4.22%) Dell
6 7 (4.22%) iManage
6 7 (4.22%) Sophos
7 6 (3.61%) Aderant
7 6 (3.61%) Intapp
7 6 (3.61%) Sage
8 5 (3.01%) McAfee
9 3 (1.81%) Adobe
9 3 (1.81%) IFS
9 3 (1.81%) Infor
9 3 (1.81%) Oracle
9 3 (1.81%) QAD
9 3 (1.81%) SolarWinds
9 3 (1.81%) SYSPRO
10 2 (1.20%) Mitel