Period
to 23 September 2018

The median annual salary for a Support Analyst was £29,000 in advertised job vacancies in the Midlands during the 6 months to 23 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 113 103 85
Rank change year-on-year -10 -18 +19
Permanent jobs requiring a Support Analyst 356 448 591
As % of all permanent IT jobs advertised in the Midlands 2.66% 2.98% 3.18%
As % of the Job Titles category 2.75% 3.08% 3.29%
Number of salaries quoted 312 382 506
Midlands median annual salary £29,000 £26,500 £29,500
Median salary % change year-on-year +9.43% -10.17% +7.27%
10th Percentile £20,525 £19,750 £19,250
90th Percentile £42,500 £42,750 £45,000
England median annual salary £32,500 £32,500 £31,000
% change year-on-year - +4.84% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 12,947 14,561 17,963
% of permanent IT jobs with a recognized job title 96.60% 96.76% 96.72%
Number of salaries quoted 10,250 12,144 14,244
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £24,000 £23,500
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 23 September 2018.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +11 227 £27,500 +5.77% 15
East Midlands -28 129 £32,500 +19.27% 19
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 23 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 174 (48.88%) Windows
2 143 (40.17%) Microsoft
3 132 (37.08%) SQL
4 106 (29.78%) Active Directory
5 102 (28.65%) ITIL
6 92 (25.84%) SQL Server
7 67 (18.82%) Windows Server
8 55 (15.45%) Microsoft Office
9 51 (14.33%) VMware
10 50 (14.04%) Finance
11 48 (13.48%) Firewall
12 47 (13.20%) WAN
12 47 (13.20%) ITSM
13 46 (12.92%) LAN
13 46 (12.92%) Linux
14 45 (12.64%) Office 365
15 44 (12.36%) Windows 7
15 44 (12.36%) VMware Infrastructure
15 44 (12.36%) MS Exchange
16 43 (12.08%) Cisco
16 43 (12.08%) Windows Server 2012
17 41 (11.52%) Problem-Solving
18 37 (10.39%) SLA
19 34 (9.55%) Windows 10
20 33 (9.27%) Incident Management
21 32 (8.99%) Change Management
21 32 (8.99%) DNS
22 31 (8.71%) Retail
23 30 (8.43%) Agile Software Development
23 30 (8.43%) Manufacturing

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (12.36%) MS Exchange
2 9 (2.53%) IIS
2 9 (2.53%) Skype for Business
3 8 (2.25%) SharePoint
4 6 (1.69%) BizTalk Server
5 3 (0.84%) Exchange Server 2013
6 2 (0.56%) Blackberry Enterprise Server
6 2 (0.56%) Totara
6 2 (0.56%) WebSphere
7 1 (0.28%) Apache
7 1 (0.28%) CMS
7 1 (0.28%) Exchange Server 2010
7 1 (0.28%) nginx
7 1 (0.28%) Tomcat
Applications
1 55 (15.45%) Microsoft Office
2 23 (6.46%) Microsoft Excel
3 5 (1.40%) Microsoft PowerPoint
4 2 (0.56%) MS Visio
Business Applications
1 29 (8.15%) Dynamics AX
2 9 (2.53%) NetSuite
3 6 (1.69%) Remedy ITSM
4 5 (1.40%) SAP WM
5 3 (0.84%) Dynamics CRM
6 2 (0.56%) Infor M3
6 2 (0.56%) Misys Equation
6 2 (0.56%) SAP SD
7 1 (0.28%) Dynamics NAV
7 1 (0.28%) Infor LN
7 1 (0.28%) Line 500
7 1 (0.28%) Oracle Applications
7 1 (0.28%) Sage 1000
7 1 (0.28%) Sage 200
7 1 (0.28%) Sage 50
7 1 (0.28%) Sage 500
7 1 (0.28%) SAP HCM
7 1 (0.28%) SAP HR
7 1 (0.28%) SAP MM
7 1 (0.28%) SAP SCM
Cloud Services
1 45 (12.64%) Office 365
2 16 (4.49%) Microsoft Azure
3 7 (1.97%) G Suite
4 6 (1.69%) SaaS
5 4 (1.12%) Amazon AWS
6 2 (0.56%) Amazon EC2
6 2 (0.56%) Amazon S3
6 2 (0.56%) AWS CloudFormation
6 2 (0.56%) Dynamics 365
7 1 (0.28%) Cloud Computing
7 1 (0.28%) Dropbox
7 1 (0.28%) IBM Cloud
7 1 (0.28%) PaaS
7 1 (0.28%) SuccessFactors
Communications & Networking
1 48 (13.48%) Firewall
2 47 (13.20%) WAN
3 46 (12.92%) LAN
4 32 (8.99%) DNS
5 30 (8.43%) TCP/IP
6 25 (7.02%) DHCP
7 24 (6.74%) IPsec
8 20 (5.62%) SSL
9 18 (5.06%) SAN
10 16 (4.49%) VoIP
11 15 (4.21%) VPN
12 9 (2.53%) SSH
13 8 (2.25%) Skype
14 7 (1.97%) FTP
14 7 (1.97%) VLAN
14 7 (1.97%) Wireless
15 6 (1.69%) HTTP
15 6 (1.69%) Network Security
15 6 (1.69%) Wi-Fi
16 3 (0.84%) Remote Desktop
Database & Business Intelligence
1 92 (25.84%) SQL Server
2 16 (4.49%) SQL Server Reporting Services
3 10 (2.81%) SQL Server Integration Services
4 9 (2.53%) MySQL
5 8 (2.25%) SQL Server 2000
6 6 (1.69%) Crystal Reports
6 6 (1.69%) Data Warehouse
7 5 (1.40%) SQL Server 2012
8 4 (1.12%) Qlik Sense
9 3 (0.84%) Power BI
9 3 (0.84%) QlikView
9 3 (0.84%) SQL Server Analysis Services
10 2 (0.56%) Amazon RDS
10 2 (0.56%) DB2
10 2 (0.56%) RDBMS
10 2 (0.56%) Relational Database
10 2 (0.56%) SAP BW
10 2 (0.56%) SAP HANA
10 2 (0.56%) SQL Server 2008
11 1 (0.28%) Oracle Database
Development Applications
1 1 (0.28%) Hudson
General
1 50 (14.04%) Finance
2 31 (8.71%) Retail
3 30 (8.43%) Manufacturing
4 7 (1.97%) Banking
5 6 (1.69%) Automotive
5 6 (1.69%) Games
6 5 (1.40%) Advertising
7 4 (1.12%) Front Office
7 4 (1.12%) General Ledger
7 4 (1.12%) Marketing
7 4 (1.12%) Publishing
7 4 (1.12%) Telecoms
8 3 (0.84%) Aerospace
8 3 (0.84%) Back Office
9 2 (0.56%) Corporate Banking
9 2 (0.56%) Law
9 2 (0.56%) Legal
10 1 (0.28%) Electronics
10 1 (0.28%) Investment Banking
10 1 (0.28%) Retail Banking
Libraries, Frameworks & Software Standards
1 19 (5.34%) Web Services
2 15 (4.21%) .NET
3 13 (3.65%) XML
4 11 (3.09%) XSLT
5 8 (2.25%) SOAP
6 6 (1.69%) EDI
7 4 (1.12%) CSS
7 4 (1.12%) HTML
8 3 (0.84%) 802.1X
8 3 (0.84%) ASP.NET
8 3 (0.84%) jQuery
8 3 (0.84%) LDAP
9 2 (0.56%) Ajax
9 2 (0.56%) AngularJS
9 2 (0.56%) Elastic Stack
9 2 (0.56%) Java EE
9 2 (0.56%) React
10 1 (0.28%) COM
10 1 (0.28%) Visualforce
10 1 (0.28%) WAP
Miscellaneous
1 18 (5.06%) Analytical Skills
1 18 (5.06%) CMDB
2 8 (2.25%) Self-Motivation
3 5 (1.40%) Management Information System
4 4 (1.12%) Client/Server
4 4 (1.12%) Computer Science
4 4 (1.12%) Mobile App
5 3 (0.84%) Data Centre
5 3 (0.84%) Driving Licence
5 3 (0.84%) EPoS
5 3 (0.84%) Handset
5 3 (0.84%) iSeries
6 2 (0.56%) Analytical Mindset
6 2 (0.56%) AS400
6 2 (0.56%) Clustering
6 2 (0.56%) Data Structures
6 2 (0.56%) e-Learning
6 2 (0.56%) Learning Management System
6 2 (0.56%) Online Banking
6 2 (0.56%) Replication
Operating Systems
1 174 (48.88%) Windows
2 67 (18.82%) Windows Server
3 46 (12.92%) Linux
4 44 (12.36%) Windows 7
5 43 (12.08%) Windows Server 2012
6 34 (9.55%) Windows 10
7 28 (7.87%) Windows Server 2008
8 27 (7.58%) Unix
9 22 (6.18%) Red Hat Enterprise Linux
10 19 (5.34%) Windows Server 2003
11 7 (1.97%) Apple iOS
11 7 (1.97%) Oracle Linux
11 7 (1.97%) Windows XP
12 5 (1.40%) Mac OS X
13 4 (1.12%) Windows 8
14 3 (0.84%) Android
14 3 (0.84%) Mac OS
14 3 (0.84%) Ubuntu
15 2 (0.56%) Windows Vista
16 1 (0.28%) AIX
Processes & Methodologies
1 102 (28.65%) ITIL
2 47 (13.20%) ITSM
3 41 (11.52%) Problem-Solving
4 33 (9.27%) Incident Management
5 32 (8.99%) Change Management
6 30 (8.43%) Agile Software Development
7 29 (8.15%) Root Cause Analysis
8 28 (7.87%) ITIL V3
8 28 (7.87%) Service Management
9 24 (6.74%) ERP
10 20 (5.62%) Translating Business Requirements
11 19 (5.34%) Disaster Recovery
12 17 (4.78%) Scrum
13 16 (4.49%) Project Management
13 16 (4.49%) Stakeholder Management
14 15 (4.21%) Business Continuity
14 15 (4.21%) Operations Management
15 14 (3.93%) IT Strategy
15 14 (3.93%) Network Design
15 14 (3.93%) PRINCE2
Programming Languages
1 132 (37.08%) SQL
2 18 (5.06%) PowerShell
3 13 (3.65%) Java
4 12 (3.37%) T-SQL
5 9 (2.53%) Bash Shell
6 7 (1.97%) C#
7 6 (1.69%) VB
8 5 (1.40%) PL/SQL
8 5 (1.40%) VBScript
9 4 (1.12%) ABAP
9 4 (1.12%) Perl
10 3 (0.84%) JavaScript
11 2 (0.56%) PHP
11 2 (0.56%) Python
11 2 (0.56%) X++
12 1 (0.28%) Apex Code
12 1 (0.28%) C++
12 1 (0.28%) COBOL
12 1 (0.28%) JCL
12 1 (0.28%) VBA
Qualifications
1 24 (6.74%) Microsoft Certification
2 23 (6.46%) MCSE
3 17 (4.78%) MCP
3 17 (4.78%) MCSA
4 13 (3.65%) Degree
5 6 (1.69%) ITIL Certification
6 4 (1.12%) CCNA
6 4 (1.12%) Cisco Certification
7 3 (0.84%) Master's Degree
7 3 (0.84%) MCITP
7 3 (0.84%) MCTS
8 2 (0.56%) Computer Science Degree
8 2 (0.56%) VMware Certified Professional (VCP)
9 1 (0.28%) A+ Certification
9 1 (0.28%) Network+ Certification
9 1 (0.28%) Oracle Certification
9 1 (0.28%) RHCA
9 1 (0.28%) RHCE
9 1 (0.28%) RHCSA
9 1 (0.28%) Sun Certification
Quality Assurance & Compliance
1 37 (10.39%) SLA
2 18 (5.06%) ISO/IEC 27001
3 14 (3.93%) COBIT
4 9 (2.53%) GDPR
5 4 (1.12%) PCI DSS
6 1 (0.28%) PMO
System Software
1 106 (29.78%) Active Directory
2 44 (12.36%) VMware Infrastructure
3 21 (5.90%) Hyper-V
4 14 (3.93%) VMware ESXi
5 6 (1.69%) XenServer
6 3 (0.84%) BitLocker
6 3 (0.84%) Snort
6 3 (0.84%) VMware Workstation
7 1 (0.28%) Virtual Desktop
7 1 (0.28%) Virtual Machines
7 1 (0.28%) XenApp
Systems Management
1 7 (1.97%) SCCM
2 3 (0.84%) AirWatch
2 3 (0.84%) FortiGate
2 3 (0.84%) Snorby
2 3 (0.84%) Suricata
2 3 (0.84%) Symantec Endpoint Protection
3 2 (0.56%) Ansible
3 2 (0.56%) Backup Exec
3 2 (0.56%) Opscode Chef
3 2 (0.56%) Puppet
4 1 (0.28%) WSUS
Vendors
1 143 (40.17%) Microsoft
2 51 (14.33%) VMware
3 43 (12.08%) Cisco
4 29 (8.15%) Oracle
5 26 (7.30%) Citrix
6 22 (6.18%) Red Hat
7 20 (5.62%) SAP
8 19 (5.34%) NetApp
9 16 (4.49%) ServiceNow
10 10 (2.81%) JD Edwards
11 8 (2.25%) Sage
12 7 (1.97%) Google
12 7 (1.97%) Remedy
12 7 (1.97%) Veeam
13 6 (1.69%) BMC
14 5 (1.40%) Apple
14 5 (1.40%) HP
15 4 (1.12%) Dell
15 4 (1.12%) Hitachi
15 4 (1.12%) Juniper