Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 16 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Dec 2025
Same period 2024 Same period 2023
Rank 89 160 124
Rank change year-on-year +71 -36 +43
Permanent jobs requiring a Support Analyst 174 86 100
As % of all permanent jobs in the Midlands 2.26% 1.23% 2.18%
As % of the Job Titles category 2.50% 1.31% 2.30%
Number of salaries quoted 150 57 97
10th Percentile £26,000 £25,400 £21,400
25th Percentile £27,563 £30,000 £25,000
Median annual salary (50th Percentile) £32,500 £33,500 £30,000
Median % change year-on-year -2.99% +11.67% -7.69%
75th Percentile £42,500 £39,500 £36,875
90th Percentile £53,750 £43,000 £43,750
England median annual salary £34,500 £40,000 £36,500
% change year-on-year -13.75% +9.59% +4.29%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,955 6,588 4,346
% of permanent jobs with a recognized job title 90.52% 94.34% 94.93%
Number of salaries quoted 4,187 3,182 3,592
10th Percentile £28,000 £30,000 £26,500
25th Percentile £35,000 £37,813 £35,000
Median annual salary (50th Percentile) £47,500 £52,000 £50,000
Median % change year-on-year -8.65% +4.00% -2.91%
75th Percentile £65,000 £65,515 £63,750
90th Percentile £80,000 £78,750 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 16 December 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 16 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +56 95 £29,500 -10.61% 8
West Midlands +42 79 £35,000 +1.45% 17
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 16 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 80 (45.98%) Problem-Solving
2 75 (43.10%) SQL
3 49 (28.16%) Microsoft
4 46 (26.44%) ERP
5 45 (25.86%) Microsoft 365
6 42 (24.14%) Customer Service
7 41 (23.56%) Windows
8 37 (21.26%) Incident Management
9 33 (18.97%) Microsoft Office
10 32 (18.39%) SLA
11 30 (17.24%) Logistics
12 28 (16.09%) SC Cleared
12 28 (16.09%) Security Cleared
13 26 (14.94%) ITIL
14 25 (14.37%) Active Directory
15 24 (13.79%) Azure
16 23 (13.22%) Batch Management
16 23 (13.22%) Patch Management
17 21 (12.07%) CRM
18 20 (11.49%) Continuous Improvement
18 20 (11.49%) SaaS
19 19 (10.92%) Mentoring
20 17 (9.77%) Microsoft Excel
20 17 (9.77%) User Acceptance Testing
21 16 (9.20%) Dynamics 365
22 15 (8.62%) Degree
22 15 (8.62%) Remote Desktop
23 14 (8.05%) Mac OS
23 14 (8.05%) SAP
24 13 (7.47%) Analytical Thinking

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (5.17%) Microsoft Exchange
2 1 (0.57%) SharePoint
Applications
1 33 (18.97%) Microsoft Office
2 17 (9.77%) Microsoft Excel
3 1 (0.57%) Microsoft PowerPoint
Business Applications
1 9 (5.17%) SAP HR
1 9 (5.17%) SAP Payroll
2 7 (4.02%) NetSuite
3 6 (3.45%) Dynamics CRM
3 6 (3.45%) SAP HCM
3 6 (3.45%) SAP S/4HANA
4 5 (2.87%) SAP Business One
5 4 (2.30%) Dynamics NAV
6 3 (1.72%) Remedy ITSM
7 2 (1.15%) Exchequer
8 1 (0.57%) Shopify
Cloud Services
1 45 (25.86%) Microsoft 365
2 24 (13.79%) Azure
3 20 (11.49%) SaaS
4 16 (9.20%) Dynamics 365
5 12 (6.90%) Entra ID
6 8 (4.60%) Power Platform
7 6 (3.45%) OCI
7 6 (3.45%) SuccessFactors
8 1 (0.57%) Mimecast
8 1 (0.57%) Oracle Service Cloud
Communications & Networking
1 15 (8.62%) Remote Desktop
2 8 (4.60%) VPN
3 7 (4.02%) DHCP
3 7 (4.02%) DNS
4 4 (2.30%) Internet
4 4 (2.30%) TCP/IP
5 3 (1.72%) Firewall
5 3 (1.72%) Wi-Fi
6 1 (0.57%) IP Telephony
6 1 (0.57%) RFID
Database & Business Intelligence
1 12 (6.90%) Oracle Reports
2 7 (4.02%) Power BI
3 4 (2.30%) Relational Database
4 3 (1.72%) SQL Server
5 2 (1.15%) BusinessObjects
5 2 (1.15%) Crystal Reports
5 2 (1.15%) EDRMS
5 2 (1.15%) Geospatial Data
5 2 (1.15%) GIS
5 2 (1.15%) SQL Server Reporting Services
Development Applications
1 1 (0.57%) JIRA
1 1 (0.57%) LabVIEW
General
1 77 (44.25%) Social Skills
2 36 (20.69%) Analytical Skills
2 36 (20.69%) Law
3 30 (17.24%) Marketing
4 27 (15.52%) Retail
5 23 (13.22%) Organisational Skills
6 21 (12.07%) Finance
7 19 (10.92%) Manufacturing
8 12 (6.90%) Advertising
9 11 (6.32%) Legal
10 4 (2.30%) Presentation Skills
11 2 (1.15%) Public Sector
12 1 (0.57%) Automotive
Libraries, Frameworks & Software Standards
1 6 (3.45%) Oracle Fusion
1 6 (3.45%) SAP Fiori
2 4 (2.30%) EDI
Miscellaneous
1 29 (16.67%) Onboarding
2 11 (6.32%) Driving Licence
3 6 (3.45%) iSeries
4 4 (2.30%) FMCG
4 4 (2.30%) Self-Motivation
5 2 (1.15%) Management Information System
Operating Systems
1 41 (23.56%) Windows
2 14 (8.05%) Mac OS
3 12 (6.90%) Windows Server
4 11 (6.32%) Windows 10
5 6 (3.45%) Apple iOS
6 5 (2.87%) Linux
7 4 (2.30%) Android
Processes & Methodologies
1 80 (45.98%) Problem-Solving
2 46 (26.44%) ERP
3 42 (24.14%) Customer Service
4 37 (21.26%) Incident Management
5 30 (17.24%) Logistics
6 26 (14.94%) ITIL
7 23 (13.22%) Batch Management
7 23 (13.22%) Patch Management
8 21 (12.07%) CRM
9 20 (11.49%) Continuous Improvement
10 19 (10.92%) Mentoring
11 17 (9.77%) User Acceptance Testing
12 13 (7.47%) Analytical Thinking
12 13 (7.47%) Data Privacy
12 13 (7.47%) E-Commerce
12 13 (7.47%) Root Cause Analysis
13 12 (6.90%) End-to-End Testing
14 11 (6.32%) Business Process Analysis
14 11 (6.32%) Process Improvement
14 11 (6.32%) Remote Monitoring and Management
Programming Languages
1 75 (43.10%) SQL
2 13 (7.47%) C#
3 7 (4.02%) T-SQL
4 6 (3.45%) ABAP
5 1 (0.57%) VB
5 1 (0.57%) VBA
Qualifications
1 28 (16.09%) SC Cleared
1 28 (16.09%) Security Cleared
2 15 (8.62%) Degree
3 6 (3.45%) MCP
3 6 (3.45%) Microsoft Certification
4 1 (0.57%) HNC
4 1 (0.57%) ITIL Foundation Certificate
4 1 (0.57%) MCSA
Quality Assurance & Compliance
1 32 (18.39%) SLA
2 13 (7.47%) QA
3 9 (5.17%) GDPR
4 5 (2.87%) Cyber Essentials
4 5 (2.87%) Cyber Essentials PLUS
System Software
1 25 (14.37%) Active Directory
2 3 (1.72%) BitLocker
2 3 (1.72%) Firmware
Systems Management
1 12 (6.90%) Microsoft Intune
2 3 (1.72%) SCCM
3 1 (0.57%) Symantec Endpoint Protection
Vendors
1 49 (28.16%) Microsoft
2 14 (8.05%) SAP
3 13 (7.47%) Oracle
4 4 (2.30%) QAD
5 3 (1.72%) Apple
5 3 (1.72%) HP
5 3 (1.72%) McAfee
5 3 (1.72%) MobileIron
5 3 (1.72%) Remedy
6 2 (1.15%) Capita
6 2 (1.15%) Civica
6 2 (1.15%) NEC
6 2 (1.15%) Salesforce
7 1 (0.57%) Freshdesk
7 1 (0.57%) ServiceNow
7 1 (0.57%) Symantec
7 1 (0.57%) Veeam
7 1 (0.57%) VMware