Period
to 14 December 2017

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the Midlands during the 6 months to 14 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 97 97 89
Rank change year-on-year 0 -8 -6
Permanent jobs requiring a Support Analyst 492 485 545
As % of all permanent IT jobs advertised in the Midlands 3.19% 2.75% 3.01%
As % of the Job Titles category 3.29% 2.84% 3.10%
Number of salaries quoted 442 426 460
Midlands median annual salary £26,000 £29,000 £28,000
Median salary % change year-on-year -10.34% +3.57% +1.82%
10th Percentile £19,250 £20,500 £19,925
90th Percentile £41,250 £45,500 £42,500
England median annual salary £30,000 £32,000 £32,500
% change year-on-year -6.25% -1.54% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14948 17050 17559
% of permanent IT jobs with a recognized job title 96.90% 96.80% 97.05%
Number of salaries quoted 12268 13521 14435
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £23,750
90th Percentile £63,750 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% +4.44%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 14 December 2017.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -10 279 £26,000 -7.14% 14
East Midlands +31 213 £25,000 -16.67% 12
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 14 December 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Support Analyst in the job title.

1 242 (49.19%) Windows
2 197 (40.04%) Microsoft
3 166 (33.74%) SQL
4 143 (29.07%) Active Directory
5 124 (25.20%) ITIL
6 95 (19.31%) Windows Server
7 94 (19.11%) Microsoft Office
8 90 (18.29%) SQL Server
9 73 (14.84%) VMware
10 62 (12.60%) Windows 7
11 54 (10.98%) MS Exchange
12 52 (10.57%) Office 365
13 46 (9.35%) Degree
13 46 (9.35%) VMware Infrastructure
14 45 (9.15%) Finance
14 45 (9.15%) SAP
15 42 (8.54%) Windows Server 2008
16 40 (8.13%) Linux
17 38 (7.72%) SLA
17 38 (7.72%) Microsoft Azure
18 37 (7.52%) Oracle
18 37 (7.52%) Firewall
19 35 (7.11%) Windows 10
19 35 (7.11%) Retail
20 34 (6.91%) Citrix
21 32 (6.50%) Windows 8
21 32 (6.50%) .NET
22 31 (6.30%) Cisco
23 30 (6.10%) ERP
24 29 (5.89%) Problem Management

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (10.98%) MS Exchange
2 13 (2.64%) SharePoint
3 6 (1.22%) Apache
3 6 (1.22%) Exchange Server 2010
4 5 (1.02%) Exchange Server 2007
4 5 (1.02%) Gentran
4 5 (1.02%) Tomcat
5 4 (0.81%) IIS
5 4 (0.81%) Moodle
6 3 (0.61%) BizTalk Server
6 3 (0.61%) CMS
6 3 (0.61%) Confluence
6 3 (0.61%) Exchange Server 2013
6 3 (0.61%) Skype for Business
7 2 (0.41%) Drupal
7 2 (0.41%) Exchange Server 2003
7 2 (0.41%) JBoss
8 1 (0.20%) nginx
8 1 (0.20%) SharePoint Server
8 1 (0.20%) WordPress
Applications
1 94 (19.11%) Microsoft Office
2 16 (3.25%) Microsoft Excel
Business Applications
1 19 (3.86%) Dynamics AX
2 17 (3.46%) SAP EWM
3 16 (3.25%) Dynamics NAV
4 11 (2.24%) SAP MM
5 7 (1.42%) Dynamics CRM
6 4 (0.81%) Bond Adapt
7 3 (0.61%) Unit4 Business World
8 2 (0.41%) Dynamics GP
8 2 (0.41%) GoldMine
8 2 (0.41%) NetSuite
9 1 (0.20%) Epicor Tropos
9 1 (0.20%) Infor CloudSuite
9 1 (0.20%) Infor CloudSuite Industrial (formerly SyteLine)
9 1 (0.20%) Infor M3
9 1 (0.20%) Magento
9 1 (0.20%) Remedy ITSM
9 1 (0.20%) SAP FI
9 1 (0.20%) SAP LE
9 1 (0.20%) SAP SD
9 1 (0.20%) Shopify
Cloud Services
1 52 (10.57%) Office 365
2 38 (7.72%) Microsoft Azure
3 18 (3.66%) Amazon AWS
4 3 (0.61%) Cloud Computing
4 3 (0.61%) Dynamics 365
5 1 (0.20%) AdWords
5 1 (0.20%) Basecamp
5 1 (0.20%) SaaS
Communications & Networking
1 37 (7.52%) Firewall
2 25 (5.08%) LAN
3 23 (4.67%) TCP/IP
3 23 (4.67%) WAN
4 22 (4.47%) SAN
5 15 (3.05%) DNS
6 14 (2.85%) DHCP
7 12 (2.44%) Internet
8 10 (2.03%) VoIP
9 9 (1.83%) Unified Communications
10 8 (1.63%) IPsec
10 8 (1.63%) SSL
11 7 (1.42%) VPN
12 4 (0.81%) Network Security
12 4 (0.81%) Wi-Fi
13 3 (0.61%) PBX
13 3 (0.61%) Skype
14 2 (0.41%) Cisco IOS
14 2 (0.41%) Structured Cabling
14 2 (0.41%) VLAN
Database & Business Intelligence
1 90 (18.29%) SQL Server
2 12 (2.44%) MySQL
3 11 (2.24%) Data Warehouse
3 11 (2.24%) SQL Server 2008
4 10 (2.03%) Oracle Database
5 8 (1.63%) SQL Server 2012
6 7 (1.42%) SQL Server 2000
6 7 (1.42%) SQL Server 2005
7 6 (1.22%) RDBMS
7 6 (1.22%) Relational Database
7 6 (1.22%) SQL Server Reporting Services
8 5 (1.02%) Crystal Reports
9 3 (0.61%) SQL Server Integration Services
10 2 (0.41%) KDB
10 2 (0.41%) SAP HANA
10 2 (0.41%) SQL Server Analysis Services
11 1 (0.20%) GIS
11 1 (0.20%) QlikView
11 1 (0.20%) Spatial Data
11 1 (0.20%) SQL Server 2014
Development Applications
1 4 (0.81%) JIRA
2 1 (0.20%) Subversion
General
1 45 (9.15%) Finance
2 35 (7.11%) Retail
3 26 (5.28%) Manufacturing
4 7 (1.42%) Front Office
5 6 (1.22%) Banking
5 6 (1.22%) Law
5 6 (1.22%) Telecoms
6 5 (1.02%) Advertising
6 5 (1.02%) Automotive
6 5 (1.02%) Back Office
6 5 (1.02%) Marketing
7 3 (0.61%) Corporate Banking
8 1 (0.20%) Investment Banking
8 1 (0.20%) Legal
Libraries, Frameworks & Software Standards
1 32 (6.50%) .NET
2 22 (4.47%) HTML
3 16 (3.25%) CSS
4 8 (1.63%) Node.js
5 4 (0.81%) XML
6 3 (0.61%) Visualforce
7 2 (0.41%) AngularJS
7 2 (0.41%) COM
7 2 (0.41%) JMS
7 2 (0.41%) Mason
7 2 (0.41%) Middleware
7 2 (0.41%) Natural Language Processing
7 2 (0.41%) SOAP
7 2 (0.41%) Web Services
8 1 (0.20%) .NET Framework
8 1 (0.20%) J2EE
8 1 (0.20%) jQuery
8 1 (0.20%) Oracle Fusion
8 1 (0.20%) SAP ALE
8 1 (0.20%) XSLT
Miscellaneous
1 22 (4.47%) Enterprise Storage
2 20 (4.07%) Computer Science
2 20 (4.07%) Management Information System
3 17 (3.46%) Analytical Skills
4 16 (3.25%) Data Centre
5 12 (2.44%) EPoS
6 10 (2.03%) Smartphone
7 6 (1.22%) Driving Licence
7 6 (1.22%) Foreign Exchange (FX)
8 4 (0.81%) Cyber Attack
8 4 (0.81%) Distributed Denial-of-Service
8 4 (0.81%) iPad
8 4 (0.81%) Learning Management System
8 4 (0.81%) Public Cloud
9 3 (0.61%) Clustering
9 3 (0.61%) Enterprise Software
9 3 (0.61%) Equities
9 3 (0.61%) Video Conferencing
10 2 (0.41%) Data Structures
10 2 (0.41%) e-Learning
Operating Systems
1 242 (49.19%) Windows
2 95 (19.31%) Windows Server
3 62 (12.60%) Windows 7
4 42 (8.54%) Windows Server 2008
5 40 (8.13%) Linux
6 35 (7.11%) Windows 10
7 32 (6.50%) Windows 8
8 23 (4.67%) Unix
8 23 (4.67%) Windows Server 2003
9 16 (3.25%) Windows Server 2012
10 8 (1.63%) Windows XP
11 7 (1.42%) Windows Vista
12 5 (1.02%) Red Hat Enterprise Linux
13 3 (0.61%) Data ONTAP
14 2 (0.41%) Mac OS X
14 2 (0.41%) Windows Mobile
15 1 (0.20%) AIX
15 1 (0.20%) CentOS
15 1 (0.20%) HPUX
15 1 (0.20%) Solaris
Processes & Methodologies
1 124 (25.20%) ITIL
2 30 (6.10%) ERP
3 29 (5.89%) Problem Management
4 26 (5.28%) Stakeholder Management
5 25 (5.08%) Root Cause Analysis
6 23 (4.67%) Incident Management
7 21 (4.27%) Change Management
8 20 (4.07%) CRM
9 19 (3.86%) Agile Software Development
9 19 (3.86%) Project Management
10 18 (3.66%) IT Strategy
11 17 (3.46%) Knowledge Management
11 17 (3.46%) Process Improvement
11 17 (3.46%) User Acceptance Testing
12 16 (3.25%) Disaster Recovery
13 14 (2.85%) Software Testing
14 13 (2.64%) Document Management
15 12 (2.44%) Business Continuity
15 12 (2.44%) Cybersecurity
15 12 (2.44%) Line Management
Programming Languages
1 166 (33.74%) SQL
2 23 (4.67%) JavaScript
3 20 (4.07%) C#
4 19 (3.86%) Java
5 17 (3.46%) ABAP
5 17 (3.46%) T-SQL
6 14 (2.85%) PL/SQL
7 8 (1.63%) PowerShell
8 4 (0.81%) C
8 4 (0.81%) X++
9 3 (0.61%) Apex Code
9 3 (0.61%) Bash Shell
9 3 (0.61%) PHP
10 1 (0.20%) C++
10 1 (0.20%) Python
10 1 (0.20%) Shell Script
10 1 (0.20%) VB
10 1 (0.20%) VB.NET
Qualifications
1 46 (9.35%) Degree
2 26 (5.28%) Microsoft Certification
3 19 (3.86%) Security Cleared
4 18 (3.66%) SC Cleared
5 17 (3.46%) Computer Science Degree
6 14 (2.85%) MCSE
7 13 (2.64%) Cisco Certification
8 10 (2.03%) CESG Certified Professional
8 10 (2.03%) CISM
8 10 (2.03%) CISSP
9 9 (1.83%) CCNA
10 7 (1.42%) HNC
10 7 (1.42%) MCP
11 6 (1.22%) ITIL Certification
11 6 (1.22%) ITIL Foundation Certificate
12 4 (0.81%) CCNP
12 4 (0.81%) CREST Certified
12 4 (0.81%) DV Cleared
12 4 (0.81%) GIAC
12 4 (0.81%) HND
Quality Assurance & Compliance
1 38 (7.72%) SLA
2 10 (2.03%) Cyber Essentials
2 10 (2.03%) GDPR
2 10 (2.03%) ISO/IEC 27001
3 8 (1.63%) COBIT
4 4 (0.81%) QA
5 3 (0.61%) ISO/IEC 20000
6 2 (0.41%) BS25999
7 1 (0.20%) BS7666
7 1 (0.20%) Data Quality
7 1 (0.20%) GxP
7 1 (0.20%) ISO 9001
7 1 (0.20%) PCI DSS
7 1 (0.20%) PMO
7 1 (0.20%) Sarbanes-Oxley
System Software
1 143 (29.07%) Active Directory
2 46 (9.35%) VMware Infrastructure
3 25 (5.08%) Hyper-V
4 9 (1.83%) VMware ESXi
5 6 (1.22%) Virtual Servers
6 4 (0.81%) Microsoft Virtual Server
6 4 (0.81%) XenApp
7 3 (0.61%) VMware Server
7 3 (0.61%) vSphere
8 2 (0.41%) BitLocker
8 2 (0.41%) Virtual Desktop
8 2 (0.41%) XenDesktop
9 1 (0.20%) Postfix
9 1 (0.20%) Terminal Services
9 1 (0.20%) Virtual Machines
Systems Management
1 11 (2.24%) SCCM
2 5 (1.02%) Cisco CUCM
3 4 (0.81%) Host Intrusion Detection System
3 4 (0.81%) Network Intrusion Detection System
3 4 (0.81%) Norton AntiVirus
4 3 (0.61%) Ansible
4 3 (0.61%) Microsoft Clustering
4 3 (0.61%) Nagios
5 2 (0.41%) Backup Exec
5 2 (0.41%) Control-M
5 2 (0.41%) ITRS Geneos
5 2 (0.41%) Netcool
5 2 (0.41%) vCenter Server
5 2 (0.41%) WSUS
6 1 (0.20%) Microsoft Data Protection Manager
6 1 (0.20%) PowerCLI
6 1 (0.20%) SCDPM
6 1 (0.20%) SCOM
6 1 (0.20%) SCOrch
6 1 (0.20%) Simpana
Vendors
1 197 (40.04%) Microsoft
2 73 (14.84%) VMware
3 45 (9.15%) SAP
4 37 (7.52%) Oracle
5 34 (6.91%) Citrix
6 31 (6.30%) Cisco
7 23 (4.67%) NetApp
8 18 (3.66%) Remedy
9 17 (3.46%) Dell
10 15 (3.05%) EqualLogic
11 10 (2.03%) Apple
12 8 (1.63%) IFS
12 8 (1.63%) Progress
12 8 (1.63%) Salesforce.com
13 7 (1.42%) Epicor
13 7 (1.42%) Workday
14 6 (1.22%) IBM
14 6 (1.22%) Red Hat
15 5 (1.02%) Sybase
15 5 (1.02%) Symantec