Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 24 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 Dec 2025
Same period 2024 Same period 2023
Rank 93 165 118
Rank change year-on-year +72 -47 +47
Permanent jobs requiring a Support Analyst 172 85 99
As % of all permanent jobs in the Midlands 2.20% 1.25% 2.12%
As % of the Job Titles category 2.43% 1.32% 2.25%
Number of salaries quoted 148 56 96
10th Percentile £26,000 £25,563 £21,375
25th Percentile £27,688 £30,563 £25,375
Median annual salary (50th Percentile) £32,500 £33,500 £30,000
Median % change year-on-year -2.99% +11.67% -7.69%
75th Percentile £41,573 £39,500 £36,406
90th Percentile £53,750 £43,125 £43,750
England median annual salary £34,000 £40,000 £36,500
% change year-on-year -15.00% +9.59% +4.29%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,070 6,422 4,407
% of permanent jobs with a recognized job title 90.55% 94.33% 94.39%
Number of salaries quoted 4,280 3,038 3,646
10th Percentile £28,000 £30,500 £26,500
25th Percentile £35,000 £38,000 £35,000
Median annual salary (50th Percentile) £47,500 £52,000 £50,000
Median % change year-on-year -8.65% +4.00% -4.76%
75th Percentile £65,000 £65,000 £62,575
90th Percentile £80,000 £78,225 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 24 December 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 24 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +53 92 £29,500 -13.87% 7
West Midlands +59 80 £35,000 +2.94% 17
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 24 December 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 78 (45.35%) Problem-Solving
2 75 (43.60%) SQL
3 49 (28.49%) Microsoft
4 45 (26.16%) ERP
5 44 (25.58%) Microsoft 365
6 41 (23.84%) Customer Service
6 41 (23.84%) Windows
7 37 (21.51%) Incident Management
8 32 (18.60%) Microsoft Office
8 32 (18.60%) SLA
9 28 (16.28%) SC Cleared
9 28 (16.28%) Security Cleared
10 27 (15.70%) Logistics
11 26 (15.12%) ITIL
12 25 (14.53%) Active Directory
13 24 (13.95%) Azure
14 23 (13.37%) Batch Management
14 23 (13.37%) Patch Management
15 20 (11.63%) Continuous Improvement
15 20 (11.63%) CRM
15 20 (11.63%) SaaS
16 18 (10.47%) Mentoring
17 17 (9.88%) Microsoft Excel
17 17 (9.88%) User Acceptance Testing
18 16 (9.30%) Dynamics 365
19 15 (8.72%) Degree
19 15 (8.72%) Oracle
19 15 (8.72%) Remote Desktop
20 14 (8.14%) End-to-End Testing
20 14 (8.14%) Mac OS

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (4.65%) Microsoft Exchange
2 1 (0.58%) SharePoint
Applications
1 32 (18.60%) Microsoft Office
2 17 (9.88%) Microsoft Excel
3 1 (0.58%) Microsoft PowerPoint
Business Applications
1 7 (4.07%) NetSuite
1 7 (4.07%) SAP HR
1 7 (4.07%) SAP Payroll
2 6 (3.49%) Dynamics CRM
3 4 (2.33%) SAP Business One
3 4 (2.33%) SAP HCM
3 4 (2.33%) SAP S/4HANA
4 3 (1.74%) Dynamics NAV
4 3 (1.74%) Remedy ITSM
5 1 (0.58%) Exchequer
5 1 (0.58%) Shopify
Cloud Services
1 44 (25.58%) Microsoft 365
2 24 (13.95%) Azure
3 20 (11.63%) SaaS
4 16 (9.30%) Dynamics 365
5 12 (6.98%) Entra ID
6 6 (3.49%) OCI
6 6 (3.49%) Power Platform
7 4 (2.33%) SuccessFactors
8 1 (0.58%) Mimecast
8 1 (0.58%) Oracle Service Cloud
Communications & Networking
1 15 (8.72%) Remote Desktop
2 8 (4.65%) DHCP
2 8 (4.65%) DNS
3 7 (4.07%) VPN
4 4 (2.33%) Internet
4 4 (2.33%) TCP/IP
5 3 (1.74%) Wi-Fi
6 2 (1.16%) Firewall
6 2 (1.16%) RFID
7 1 (0.58%) IP Telephony
Database & Business Intelligence
1 14 (8.14%) Oracle Reports
2 5 (2.91%) Power BI
3 4 (2.33%) Relational Database
4 3 (1.74%) SQL Server
5 1 (0.58%) BusinessObjects
5 1 (0.58%) Crystal Reports
5 1 (0.58%) EDRMS
5 1 (0.58%) Geospatial Data
5 1 (0.58%) GIS
5 1 (0.58%) SQL Server Reporting Services
Development Applications
1 2 (1.16%) LabVIEW
2 1 (0.58%) JIRA
General
1 77 (44.77%) Social Skills
2 38 (22.09%) Analytical Skills
3 37 (21.51%) Law
4 30 (17.44%) Marketing
5 26 (15.12%) Retail
6 23 (13.37%) Organisational Skills
7 19 (11.05%) Manufacturing
8 18 (10.47%) Finance
9 12 (6.98%) Advertising
10 10 (5.81%) Legal
11 4 (2.33%) Presentation Skills
12 1 (0.58%) Automotive
12 1 (0.58%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (3.49%) Oracle Fusion
2 4 (2.33%) EDI
2 4 (2.33%) SAP Fiori
Miscellaneous
1 29 (16.86%) Onboarding
2 10 (5.81%) Driving Licence
3 6 (3.49%) iSeries
4 4 (2.33%) FMCG
4 4 (2.33%) Self-Motivation
5 1 (0.58%) Management Information System
Operating Systems
1 41 (23.84%) Windows
2 14 (8.14%) Mac OS
3 12 (6.98%) Windows Server
4 10 (5.81%) Windows 10
5 6 (3.49%) Apple iOS
6 5 (2.91%) Linux
7 4 (2.33%) Android
Processes & Methodologies
1 78 (45.35%) Problem-Solving
2 45 (26.16%) ERP
3 41 (23.84%) Customer Service
4 37 (21.51%) Incident Management
5 27 (15.70%) Logistics
6 26 (15.12%) ITIL
7 23 (13.37%) Batch Management
7 23 (13.37%) Patch Management
8 20 (11.63%) Continuous Improvement
8 20 (11.63%) CRM
9 18 (10.47%) Mentoring
10 17 (9.88%) User Acceptance Testing
11 14 (8.14%) End-to-End Testing
12 13 (7.56%) Analytical Thinking
12 13 (7.56%) Data Privacy
12 13 (7.56%) E-Commerce
12 13 (7.56%) Process Improvement
12 13 (7.56%) Root Cause Analysis
13 12 (6.98%) Validation
14 11 (6.40%) Remote Monitoring and Management
Programming Languages
1 75 (43.60%) SQL
2 13 (7.56%) C#
3 7 (4.07%) T-SQL
4 4 (2.33%) ABAP
5 1 (0.58%) VB
5 1 (0.58%) VBA
Qualifications
1 28 (16.28%) SC Cleared
1 28 (16.28%) Security Cleared
2 15 (8.72%) Degree
3 7 (4.07%) MCP
3 7 (4.07%) Microsoft Certification
4 2 (1.16%) HNC
4 2 (1.16%) MCSA
5 1 (0.58%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (18.60%) SLA
2 13 (7.56%) QA
3 6 (3.49%) GDPR
4 5 (2.91%) Cyber Essentials
4 5 (2.91%) Cyber Essentials PLUS
System Software
1 25 (14.53%) Active Directory
2 3 (1.74%) BitLocker
2 3 (1.74%) Firmware
Systems Management
1 12 (6.98%) Microsoft Intune
2 3 (1.74%) SCCM
3 1 (0.58%) Symantec Endpoint Protection
Vendors
1 49 (28.49%) Microsoft
2 15 (8.72%) Oracle
3 11 (6.40%) SAP
4 4 (2.33%) QAD
5 3 (1.74%) Apple
5 3 (1.74%) HP
5 3 (1.74%) McAfee
5 3 (1.74%) MobileIron
5 3 (1.74%) Remedy
6 2 (1.16%) Veeam
6 2 (1.16%) VMware
7 1 (0.58%) Capita
7 1 (0.58%) Civica
7 1 (0.58%) Freshdesk
7 1 (0.58%) NEC
7 1 (0.58%) Salesforce
7 1 (0.58%) ServiceNow
7 1 (0.58%) Symantec