Period
to 20 January 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the Midlands during the 6 months to 20 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 94 112 91
Rank change year-on-year +18 -21 -7
Permanent jobs requiring a Support Analyst 479 428 524
As % of all permanent IT jobs advertised in the Midlands 3.21% 2.57% 2.98%
As % of the Job Titles category 3.31% 2.65% 3.07%
Number of salaries quoted 441 385 424
Midlands median annual salary £26,000 £27,500 £28,000
Median salary % change year-on-year -5.45% -1.79% +1.82%
10th Percentile £19,250 £20,150 £19,250
90th Percentile £41,250 £43,250 £42,500
England median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14,472 16,168 17,084
% of permanent IT jobs with a recognized job title 96.96% 96.98% 97.13%
Number of salaries quoted 11,749 12,852 14,009
Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £23,750
90th Percentile £65,000 £62,500 £60,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 20 January 2018.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +13 298 £26,000 -7.14% 38
East Midlands +41 181 £25,000 -7.41% 15
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 20 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Midlands region featuring Support Analyst in the job title.

1 240 (50.10%) Windows
2 210 (43.84%) Microsoft
3 184 (38.41%) SQL
4 138 (28.81%) Active Directory
5 123 (25.68%) ITIL
6 114 (23.80%) SQL Server
7 97 (20.25%) Windows Server
8 90 (18.79%) Microsoft Office
9 68 (14.20%) Windows 7
10 59 (12.32%) VMware
11 57 (11.90%) Finance
11 57 (11.90%) MS Exchange
12 49 (10.23%) Degree
13 45 (9.39%) SLA
14 44 (9.19%) Windows Server 2008
15 41 (8.56%) Windows 10
15 41 (8.56%) Oracle
16 40 (8.35%) VMware Infrastructure
17 38 (7.93%) Microsoft Azure
17 38 (7.93%) Office 365
17 38 (7.93%) SAP
18 36 (7.52%) Windows 8
19 35 (7.31%) ERP
20 33 (6.89%) .NET
20 33 (6.89%) Firewall
21 31 (6.47%) Manufacturing
21 31 (6.47%) C#
22 30 (6.26%) Citrix
23 29 (6.05%) Problem Management
24 28 (5.85%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (11.90%) MS Exchange
2 10 (2.09%) SharePoint
3 9 (1.88%) IIS
4 8 (1.67%) Skype for Business
5 7 (1.46%) BizTalk Server
6 6 (1.25%) Apache
7 5 (1.04%) Exchange Server 2007
7 5 (1.04%) Exchange Server 2010
8 4 (0.84%) Tomcat
9 3 (0.63%) CMS
9 3 (0.63%) Exchange Server 2013
9 3 (0.63%) Gentran
10 2 (0.42%) Confluence
10 2 (0.42%) Drupal
10 2 (0.42%) Moodle
10 2 (0.42%) nginx
11 1 (0.21%) Exchange Server 2003
11 1 (0.21%) SharePoint Server
11 1 (0.21%) WebSphere
11 1 (0.21%) WordPress
Applications
1 90 (18.79%) Microsoft Office
2 17 (3.55%) Microsoft Excel
Business Applications
1 18 (3.76%) Dynamics NAV
2 13 (2.71%) Dynamics AX
3 12 (2.51%) SAP EWM
4 9 (1.88%) NetSuite
5 7 (1.46%) SAP MM
6 6 (1.25%) Dynamics CRM
7 5 (1.04%) Infor CloudSuite Industrial (formerly SyteLine)
7 5 (1.04%) Infor M3
8 4 (0.84%) Bond Adapt
8 4 (0.84%) Unit4 Business World
9 2 (0.42%) Dynamics GP
9 2 (0.42%) GoldMine
10 1 (0.21%) Infor CloudSuite
10 1 (0.21%) JDE EnterpriseOne
10 1 (0.21%) Magento
10 1 (0.21%) Oracle EBS
10 1 (0.21%) Remedy ITSM
10 1 (0.21%) SAP FI
10 1 (0.21%) SAP FI/CO
10 1 (0.21%) Shopify
Cloud Services
1 38 (7.93%) Microsoft Azure
1 38 (7.93%) Office 365
2 10 (2.09%) Amazon AWS
3 3 (0.63%) Dynamics 365
4 2 (0.42%) Cloud Computing
5 1 (0.21%) AdWords
5 1 (0.21%) Basecamp
Communications & Networking
1 33 (6.89%) Firewall
2 28 (5.85%) TCP/IP
3 27 (5.64%) LAN
3 27 (5.64%) WAN
4 20 (4.18%) SAN
5 15 (3.13%) DNS
5 15 (3.13%) Internet
5 15 (3.13%) VoIP
6 14 (2.92%) DHCP
7 11 (2.30%) IPsec
7 11 (2.30%) SSL
8 10 (2.09%) VPN
9 7 (1.46%) Wi-Fi
10 6 (1.25%) Unified Communications
11 5 (1.04%) PBX
11 5 (1.04%) Skype
12 3 (0.63%) Remote Desktop
13 2 (0.42%) Cisco IOS
14 1 (0.21%) Cisco Nexus
14 1 (0.21%) Fibre Channel
Database & Business Intelligence
1 114 (23.80%) SQL Server
2 17 (3.55%) SQL Server 2008
3 11 (2.30%) Crystal Reports
3 11 (2.30%) Data Warehouse
3 11 (2.30%) MySQL
3 11 (2.30%) SQL Server 2012
4 9 (1.88%) Oracle Database
4 9 (1.88%) SQL Server 2000
4 9 (1.88%) SQL Server 2005
4 9 (1.88%) SQL Server Reporting Services
5 6 (1.25%) RDBMS
5 6 (1.25%) Relational Database
6 5 (1.04%) Oracle Reports
7 2 (0.42%) KDB
7 2 (0.42%) SQL Server Integration Services
8 1 (0.21%) GIS
8 1 (0.21%) Oracle Database 11g
8 1 (0.21%) SAP HANA
8 1 (0.21%) SQL Server 2014
8 1 (0.21%) SQL Server Analysis Services
Development Applications
1 3 (0.63%) JIRA
General
1 57 (11.90%) Finance
2 31 (6.47%) Manufacturing
3 27 (5.64%) Retail
4 8 (1.67%) Front Office
5 7 (1.46%) Law
5 7 (1.46%) Marketing
6 6 (1.25%) Automotive
6 6 (1.25%) Back Office
6 6 (1.25%) Banking
6 6 (1.25%) Telecoms
7 4 (0.84%) Advertising
7 4 (0.84%) Games
8 3 (0.63%) Corporate Banking
9 1 (0.21%) Billing
9 1 (0.21%) Investment Banking
9 1 (0.21%) Legal
Libraries, Frameworks & Software Standards
1 33 (6.89%) .NET
2 20 (4.18%) HTML
3 14 (2.92%) CSS
4 9 (1.88%) Node.js
5 8 (1.67%) XML
6 6 (1.25%) AngularJS
6 6 (1.25%) SOAP
7 5 (1.04%) Visualforce
7 5 (1.04%) XSLT
8 4 (0.84%) Backbone.js
8 4 (0.84%) CSS3
8 4 (0.84%) HTML5
8 4 (0.84%) jQuery
8 4 (0.84%) RequireJS
8 4 (0.84%) Underscore.js
9 2 (0.42%) COM
9 2 (0.42%) JMS
9 2 (0.42%) Mason
9 2 (0.42%) Middleware
9 2 (0.42%) Web Services
Miscellaneous
1 22 (4.59%) Management Information System
2 21 (4.38%) Enterprise Storage
3 19 (3.97%) Analytical Skills
4 17 (3.55%) Computer Science
5 13 (2.71%) Data Centre
6 12 (2.51%) EPoS
7 9 (1.88%) Driving Licence
8 8 (1.67%) Smartphone
9 5 (1.04%) Graphic Design
10 4 (0.84%) Clustering
10 4 (0.84%) Mobile App
10 4 (0.84%) Public Cloud
11 3 (0.63%) Equities
11 3 (0.63%) Foreign Exchange (FX)
11 3 (0.63%) Video Conferencing
12 2 (0.42%) CCTV
12 2 (0.42%) Distributed Denial-of-Service
12 2 (0.42%) iPad
12 2 (0.42%) Learning Management System
12 2 (0.42%) PKI
Operating Systems
1 240 (50.10%) Windows
2 97 (20.25%) Windows Server
3 68 (14.20%) Windows 7
4 44 (9.19%) Windows Server 2008
5 41 (8.56%) Windows 10
6 36 (7.52%) Windows 8
7 25 (5.22%) Windows Server 2003
8 24 (5.01%) Linux
9 21 (4.38%) Unix
10 17 (3.55%) Windows Server 2012
11 8 (1.67%) Windows Vista
12 7 (1.46%) Windows XP
13 5 (1.04%) Red Hat Enterprise Linux
14 3 (0.63%) Windows Mobile
15 2 (0.42%) Data ONTAP
15 2 (0.42%) Mac OS X
16 1 (0.21%) AIX
16 1 (0.21%) HPUX
16 1 (0.21%) Mac OS
16 1 (0.21%) Solaris
Processes & Methodologies
1 123 (25.68%) ITIL
2 35 (7.31%) ERP
3 29 (6.05%) Problem Management
4 26 (5.43%) Stakeholder Management
5 24 (5.01%) Root Cause Analysis
6 21 (4.38%) IT Strategy
7 20 (4.18%) Project Management
8 19 (3.97%) CRM
8 19 (3.97%) Incident Management
9 18 (3.76%) Agile Software Development
10 17 (3.55%) Disaster Recovery
10 17 (3.55%) User Acceptance Testing
11 16 (3.34%) Change Management
11 16 (3.34%) Ticket Management
12 15 (3.13%) Process Improvement
13 14 (2.92%) Business Continuity
13 14 (2.92%) Software Testing
14 13 (2.71%) Document Management
15 12 (2.51%) Knowledge Management
15 12 (2.51%) PRINCE2
Programming Languages
1 184 (38.41%) SQL
2 31 (6.47%) C#
3 22 (4.59%) Java
4 21 (4.38%) T-SQL
5 19 (3.97%) JavaScript
6 13 (2.71%) PL/SQL
7 12 (2.51%) ABAP
7 12 (2.51%) PowerShell
8 7 (1.46%) PHP
9 5 (1.04%) Apex Code
9 5 (1.04%) C++
10 4 (0.84%) C
10 4 (0.84%) RPG
11 3 (0.63%) Bash Shell
11 3 (0.63%) X++
12 2 (0.42%) Shell Script
12 2 (0.42%) VB.NET
13 1 (0.21%) Python
13 1 (0.21%) VBScript
Qualifications
1 49 (10.23%) Degree
2 25 (5.22%) Microsoft Certification
3 18 (3.76%) Security Cleared
4 16 (3.34%) SC Cleared
5 14 (2.92%) Computer Science Degree
5 14 (2.92%) MCSE
6 11 (2.30%) Cisco Certification
6 11 (2.30%) ITIL Certification
7 10 (2.09%) CESG Certified Professional
7 10 (2.09%) CISM
7 10 (2.09%) CISSP
8 9 (1.88%) CCNA
9 6 (1.25%) ITIL Foundation Certificate
10 5 (1.04%) MCP
11 4 (0.84%) HNC
12 3 (0.63%) DV Cleared
12 3 (0.63%) MCDST
13 2 (0.42%) CREST Certified
13 2 (0.42%) MCITP
13 2 (0.42%) SANS
Quality Assurance & Compliance
1 45 (9.39%) SLA
2 11 (2.30%) COBIT
2 11 (2.30%) ISO/IEC 27001
3 10 (2.09%) Cyber Essentials
3 10 (2.09%) GDPR
4 4 (0.84%) QA
5 2 (0.42%) PMO
6 1 (0.21%) BS7666
6 1 (0.21%) Data Quality
6 1 (0.21%) GxP
6 1 (0.21%) ISO/IEC 20000
6 1 (0.21%) PCI DSS
6 1 (0.21%) Sarbanes-Oxley
System Software
1 138 (28.81%) Active Directory
2 40 (8.35%) VMware Infrastructure
3 23 (4.80%) Hyper-V
4 12 (2.51%) VMware ESXi
5 6 (1.25%) Virtual Servers
6 4 (0.84%) Microsoft Virtual Server
7 3 (0.63%) Virtual Machines
8 2 (0.42%) vSphere
9 1 (0.21%) Postfix
9 1 (0.21%) Terminal Services
9 1 (0.21%) XenApp
Systems Management
1 13 (2.71%) SCCM
2 5 (1.04%) Norton AntiVirus
3 4 (0.84%) Microsoft Clustering
4 3 (0.63%) Nagios
5 2 (0.42%) Ansible
5 2 (0.42%) Backup Exec
5 2 (0.42%) Cisco CUCM
5 2 (0.42%) Control-M
5 2 (0.42%) Host Intrusion Detection System
5 2 (0.42%) ITRS Geneos
5 2 (0.42%) Netcool
5 2 (0.42%) Network Intrusion Detection System
5 2 (0.42%) WSUS
6 1 (0.21%) Microsoft Data Protection Manager
6 1 (0.21%) PowerCLI
6 1 (0.21%) SCDPM
6 1 (0.21%) SCOM
6 1 (0.21%) SCOrch
6 1 (0.21%) Simpana
6 1 (0.21%) vCenter Server
Vendors
1 210 (43.84%) Microsoft
2 59 (12.32%) VMware
3 41 (8.56%) Oracle
4 38 (7.93%) SAP
5 30 (6.26%) Citrix
6 21 (4.38%) Cisco
7 17 (3.55%) NetApp
8 16 (3.34%) Dell
9 13 (2.71%) EqualLogic
9 13 (2.71%) Remedy
10 11 (2.30%) IFS
11 10 (2.09%) Apple
11 10 (2.09%) Epicor
11 10 (2.09%) Sage
12 9 (1.88%) Salesforce.com
13 8 (1.67%) Infor
13 8 (1.67%) Progress
14 7 (1.46%) Workday
15 6 (1.25%) Red Hat
15 6 (1.25%) Symantec