Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 5 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 Jul 2025
Same period 2024 Same period 2023
Rank 118 183 171
Rank change year-on-year +65 -12 +1
Permanent jobs requiring a Support Analyst 166 170 135
As % of all permanent jobs advertised in the Midlands 2.39% 1.23% 1.66%
As % of the Job Titles category 2.60% 1.30% 1.84%
Number of salaries quoted 152 123 122
10th Percentile £21,250 £25,000 £23,250
25th Percentile £27,750 £25,750 £25,781
Median annual salary (50th Percentile) £30,000 £30,000 £32,000
Median % change year-on-year - -6.25% +12.28%
75th Percentile £40,438 £38,125 £37,500
90th Percentile £55,000 £47,500 £43,750
England median annual salary £34,000 £35,000 £35,000
% change year-on-year -2.86% - +7.69%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,383 13,035 7,327
% of permanent jobs with a recognized job title 91.91% 94.31% 89.82%
Number of salaries quoted 3,107 9,084 4,548
10th Percentile £26,500 £26,250 £29,000
25th Percentile £32,256 £35,000 £37,875
Median annual salary (50th Percentile) £47,683 £47,500 £52,500
Median % change year-on-year +0.39% -9.52% +5.00%
75th Percentile £63,500 £61,250 £66,250
90th Percentile £76,250 £75,000 £77,500
England median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 5 July 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +67 92 £33,250 -4.79% 22
East Midlands +35 74 £29,500 +5.36% 23
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 5 July 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 56 (33.73%) Social Skills
2 51 (30.72%) SQL
3 46 (27.71%) Problem-Solving
4 44 (26.51%) Microsoft 365
4 44 (26.51%) Microsoft
4 44 (26.51%) Incident Management
5 41 (24.70%) Customer Service
6 40 (24.10%) Law
7 38 (22.89%) Windows
8 34 (20.48%) SAP
9 33 (19.88%) Active Directory
10 32 (19.28%) SLA
10 32 (19.28%) ITSM
11 28 (16.87%) Microsoft Office
12 27 (16.27%) GDPR
12 27 (16.27%) Analytical Skills
13 24 (14.46%) SharePoint
13 24 (14.46%) Logistics
14 23 (13.86%) Data Security
14 23 (13.86%) ERP
15 21 (12.65%) Microsoft Exchange
16 20 (12.05%) Degree
17 19 (11.45%) Change Management
17 19 (11.45%) ITIL
18 18 (10.84%) SAP HR
18 18 (10.84%) Finance
18 18 (10.84%) SAP Payroll
18 18 (10.84%) Azure
19 17 (10.24%) SuccessFactors
19 17 (10.24%) Entra ID

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.46%) SharePoint
2 21 (12.65%) Microsoft Exchange
3 13 (7.83%) Confluence
4 1 (0.60%) Exchange Server 2010
4 1 (0.60%) Exchange Server 2013
4 1 (0.60%) IIS
Applications
1 28 (16.87%) Microsoft Office
2 3 (1.81%) Microsoft Excel
Business Applications
1 18 (10.84%) SAP HR
1 18 (10.84%) SAP Payroll
2 17 (10.24%) SAP HCM
2 17 (10.24%) SAP S/4HANA
3 12 (7.23%) Dynamics NAV
4 8 (4.82%) Remedy ITSM
5 6 (3.61%) SAP ERP
6 5 (3.01%) Exchequer
6 5 (3.01%) SAP EWM
6 5 (3.01%) SAP WM
7 3 (1.81%) SAP Business One
8 1 (0.60%) Oracle Applications
8 1 (0.60%) Oracle EBS
Cloud Services
1 44 (26.51%) Microsoft 365
2 18 (10.84%) Azure
3 17 (10.24%) Entra ID
3 17 (10.24%) SuccessFactors
4 13 (7.83%) Dynamics 365
4 13 (7.83%) OneDrive
5 11 (6.63%) Power Platform
6 7 (4.22%) Power Automate
7 3 (1.81%) PowerApps
8 1 (0.60%) OCI
Communications & Networking
1 11 (6.63%) Wi-Fi
2 10 (6.02%) VoIP
3 9 (5.42%) DHCP
3 9 (5.42%) Firewall
3 9 (5.42%) TCP/IP
4 8 (4.82%) VPN
5 6 (3.61%) LAN
5 6 (3.61%) WAN
6 3 (1.81%) DNS
7 1 (0.60%) Remote Desktop
Database & Business Intelligence
1 8 (4.82%) Power BI
2 6 (3.61%) SQL Server
3 5 (3.01%) BusinessObjects
3 5 (3.01%) Crystal Reports
3 5 (3.01%) EDRMS
3 5 (3.01%) Geospatial Data
3 5 (3.01%) GIS
3 5 (3.01%) SQL Server Reporting Services
4 1 (0.60%) Oracle Reports
Development Applications
1 17 (10.24%) JIRA
General
1 56 (33.73%) Social Skills
2 40 (24.10%) Law
3 27 (16.27%) Analytical Skills
4 18 (10.84%) Finance
5 17 (10.24%) Marketing
6 16 (9.64%) Organisational Skills
7 6 (3.61%) Legal
7 6 (3.61%) Retail
7 6 (3.61%) Telecoms
8 5 (3.01%) Documentation Skills
8 5 (3.01%) Games
8 5 (3.01%) Public Sector
9 4 (2.41%) Manufacturing
10 2 (1.20%) Inclusion and Diversity
11 1 (0.60%) Automotive
Libraries, Frameworks & Software Standards
1 17 (10.24%) SAP Fiori
2 7 (4.22%) EDI
3 6 (3.61%) Middleware
4 2 (1.20%) Oracle Fusion
5 1 (0.60%) .NET
5 1 (0.60%) ODBC
Miscellaneous
1 12 (7.23%) Onboarding
2 10 (6.02%) Driving Licence
2 10 (6.02%) Management Information System
3 2 (1.20%) Data Protection Act
4 1 (0.60%) Analytical Mindset
4 1 (0.60%) iSeries
Operating Systems
1 38 (22.89%) Windows
2 9 (5.42%) Windows Server
3 6 (3.61%) Apple iOS
3 6 (3.61%) Mac OS
4 3 (1.81%) Windows 10
5 2 (1.20%) Linux
Processes & Methodologies
1 46 (27.71%) Problem-Solving
2 44 (26.51%) Incident Management
3 41 (24.70%) Customer Service
4 32 (19.28%) ITSM
5 24 (14.46%) Logistics
6 23 (13.86%) Data Security
6 23 (13.86%) ERP
7 19 (11.45%) Change Management
7 19 (11.45%) ITIL
8 17 (10.24%) Time Management
9 16 (9.64%) Asset Management
9 16 (9.64%) Root Cause Analysis
10 15 (9.04%) Batch Management
10 15 (9.04%) Patch Management
10 15 (9.04%) Problem Management
11 13 (7.83%) Agile
12 10 (6.02%) Migration
13 9 (5.42%) Continuous Improvement
13 9 (5.42%) Data Analysis
14 8 (4.82%) Analytics
Programming Languages
1 51 (30.72%) SQL
2 17 (10.24%) ABAP
3 7 (4.22%) C#
Qualifications
1 20 (12.05%) Degree
2 16 (9.64%) SC Cleared
2 16 (9.64%) Security Cleared
3 6 (3.61%) ITIL Certification
4 5 (3.01%) MCSA
4 5 (3.01%) MCSE
4 5 (3.01%) Microsoft Certification
Quality Assurance & Compliance
1 32 (19.28%) SLA
2 27 (16.27%) GDPR
System Software
1 33 (19.88%) Active Directory
2 8 (4.82%) BitLocker
2 8 (4.82%) Firmware
Systems Management
1 13 (7.83%) Microsoft Intune
2 8 (4.82%) SCCM
3 1 (0.60%) Norton AntiVirus
Vendors
1 44 (26.51%) Microsoft
2 34 (20.48%) SAP
3 14 (8.43%) Apple
4 8 (4.82%) HP
4 8 (4.82%) McAfee
4 8 (4.82%) MobileIron
4 8 (4.82%) Remedy
5 6 (3.61%) Google
6 5 (3.01%) Capita
6 5 (3.01%) Civica
6 5 (3.01%) JDA
6 5 (3.01%) Meraki
6 5 (3.01%) NEC
6 5 (3.01%) Sage
6 5 (3.01%) Salesforce
7 2 (1.20%) JD Edwards
7 2 (1.20%) Oracle
8 1 (0.60%) Sophos
8 1 (0.60%) Symantec