Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £29,500 per year, according to job vacancies posted during the 6 months leading to 25 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Oct 2025
Same period 2024 Same period 2023
Rank 85 151 127
Rank change year-on-year +66 -24 +52
Permanent jobs requiring a Support Analyst 174 120 105
As % of all permanent jobs in the Midlands 3.14% 1.34% 1.98%
As % of the Job Titles category 3.38% 1.42% 2.07%
Number of salaries quoted 157 72 103
10th Percentile £26,000 £26,500 £22,750
25th Percentile £28,750 £30,000 £25,500
Median annual salary (50th Percentile) £29,500 £34,250 £30,000
Median % change year-on-year -13.87% +14.17% -4.48%
75th Percentile £38,750 £39,625 £36,563
90th Percentile £52,500 £43,750 £43,343
England median annual salary £33,000 £37,000 £36,250
% change year-on-year -10.81% +2.07% +6.62%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 5,154 8,456 5,083
% of permanent jobs with a recognized job title 93.05% 94.45% 96.03%
Number of salaries quoted 3,167 4,336 3,937
10th Percentile £27,000 £30,000 £26,500
25th Percentile £32,063 £36,250 £36,250
Median annual salary (50th Percentile) £45,000 £50,000 £50,000
Median % change year-on-year -10.00% - -
75th Percentile £62,500 £65,000 £63,750
90th Percentile £77,500 £77,500 £76,250
England median annual salary £53,500 £57,500 £60,000
% change year-on-year -6.96% -4.17% -

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 25 October 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 25 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +56 104 £29,500 -4.84% 7
West Midlands +45 70 £33,500 -5.63% 18
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 25 October 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 75 (43.10%) Problem-Solving
2 70 (40.23%) SQL
3 60 (34.48%) Incident Management
4 52 (29.89%) Microsoft
5 49 (28.16%) Microsoft 365
6 47 (27.01%) Customer Service
7 42 (24.14%) SLA
8 41 (23.56%) SC Cleared
8 41 (23.56%) Security Cleared
9 40 (22.99%) Windows
10 36 (20.69%) Batch Management
10 36 (20.69%) Microsoft Office
10 36 (20.69%) Patch Management
11 33 (18.97%) Logistics
12 30 (17.24%) ERP
13 27 (15.52%) Active Directory
13 27 (15.52%) Azure
14 22 (12.64%) ITIL
14 22 (12.64%) SAP
15 18 (10.34%) Problem Management
16 17 (9.77%) Dynamics 365
17 16 (9.20%) CRM
17 16 (9.20%) Degree
17 16 (9.20%) Microsoft Intune
18 15 (8.62%) Continuous Improvement
18 15 (8.62%) Entra ID
19 14 (8.05%) GDPR
19 14 (8.05%) Mac OS
20 13 (7.47%) Change Management
20 13 (7.47%) Windows Server

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (5.75%) Microsoft Exchange
2 2 (1.15%) SharePoint
Applications
1 36 (20.69%) Microsoft Office
2 9 (5.17%) Microsoft Excel
3 1 (0.57%) Microsoft PowerPoint
Business Applications
1 10 (5.75%) Dynamics NAV
1 10 (5.75%) SAP HR
1 10 (5.75%) SAP Payroll
2 9 (5.17%) SAP HCM
2 9 (5.17%) SAP S/4HANA
3 8 (4.60%) Remedy ITSM
4 5 (2.87%) Dynamics CRM
4 5 (2.87%) Exchequer
4 5 (2.87%) SAP Business One
4 5 (2.87%) SAP EWM
4 5 (2.87%) SAP WM
5 2 (1.15%) SAP ERP
Cloud Services
1 49 (28.16%) Microsoft 365
2 27 (15.52%) Azure
3 17 (9.77%) Dynamics 365
4 15 (8.62%) Entra ID
5 10 (5.75%) Power Platform
5 10 (5.75%) SaaS
6 9 (5.17%) SuccessFactors
7 3 (1.72%) OCI
Communications & Networking
1 9 (5.17%) VPN
2 8 (4.60%) Wi-Fi
3 7 (4.02%) DHCP
4 6 (3.45%) Remote Desktop
4 6 (3.45%) TCP/IP
5 5 (2.87%) DNS
6 4 (2.30%) Firewall
6 4 (2.30%) Internet
7 2 (1.15%) LAN
7 2 (1.15%) WAN
Database & Business Intelligence
1 10 (5.75%) Power BI
2 5 (2.87%) BusinessObjects
2 5 (2.87%) Crystal Reports
2 5 (2.87%) EDRMS
2 5 (2.87%) Geospatial Data
2 5 (2.87%) GIS
2 5 (2.87%) SQL Server
2 5 (2.87%) SQL Server Reporting Services
3 3 (1.72%) Oracle Reports
General
1 55 (31.61%) Social Skills
2 46 (26.44%) Law
3 40 (22.99%) Marketing
4 36 (20.69%) Organisational Skills
5 25 (14.37%) Finance
6 22 (12.64%) Analytical Skills
7 11 (6.32%) Manufacturing
7 11 (6.32%) Retail
8 10 (5.75%) Legal
9 7 (4.02%) Advertising
10 5 (2.87%) Public Sector
11 2 (1.15%) Presentation Skills
11 2 (1.15%) Telecoms
12 1 (0.57%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 9 (5.17%) EDI
1 9 (5.17%) SAP Fiori
2 5 (2.87%) Middleware
3 3 (1.72%) Oracle Fusion
Miscellaneous
1 32 (18.39%) Onboarding
2 11 (6.32%) Driving Licence
3 5 (2.87%) iSeries
3 5 (2.87%) Management Information System
4 4 (2.30%) FMCG
5 2 (1.15%) Self-Motivation
Operating Systems
1 40 (22.99%) Windows
2 14 (8.05%) Mac OS
3 13 (7.47%) Windows Server
4 11 (6.32%) Windows 10
5 7 (4.02%) Apple iOS
6 4 (2.30%) Android
Processes & Methodologies
1 75 (43.10%) Problem-Solving
2 60 (34.48%) Incident Management
3 47 (27.01%) Customer Service
4 36 (20.69%) Batch Management
4 36 (20.69%) Patch Management
5 33 (18.97%) Logistics
6 30 (17.24%) ERP
7 22 (12.64%) ITIL
8 18 (10.34%) Problem Management
9 16 (9.20%) CRM
10 15 (8.62%) Continuous Improvement
11 13 (7.47%) Change Management
12 11 (6.32%) Data Security
12 11 (6.32%) Mentoring
12 11 (6.32%) Remote Monitoring and Management
13 10 (5.75%) Migration
14 9 (5.17%) Asset Management
14 9 (5.17%) Computer Science
14 9 (5.17%) Data Analysis
14 9 (5.17%) Service Management
Programming Languages
1 70 (40.23%) SQL
2 10 (5.75%) C#
3 9 (5.17%) ABAP
4 4 (2.30%) T-SQL
Qualifications
1 41 (23.56%) SC Cleared
1 41 (23.56%) Security Cleared
2 16 (9.20%) Degree
3 5 (2.87%) MCP
3 5 (2.87%) Microsoft Certification
4 2 (1.15%) ITIL Certification
Quality Assurance & Compliance
1 42 (24.14%) SLA
2 14 (8.05%) GDPR
3 6 (3.45%) QA
4 5 (2.87%) Cyber Essentials
4 5 (2.87%) Cyber Essentials PLUS
System Software
1 27 (15.52%) Active Directory
2 8 (4.60%) BitLocker
2 8 (4.60%) Firmware
Systems Management
1 16 (9.20%) Microsoft Intune
2 8 (4.60%) SCCM
Vendors
1 52 (29.89%) Microsoft
2 22 (12.64%) SAP
3 10 (5.75%) Apple
4 8 (4.60%) HP
4 8 (4.60%) McAfee
4 8 (4.60%) MobileIron
4 8 (4.60%) Remedy
5 5 (2.87%) Capita
5 5 (2.87%) Civica
5 5 (2.87%) JDA
5 5 (2.87%) NEC
5 5 (2.87%) Salesforce
6 4 (2.30%) Google
6 4 (2.30%) Oracle
6 4 (2.30%) QAD