Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Sep 2026
Same period 2025 Same period 2024
Rank 130 80 154
Rank change year-on-year -50 +74 -30
Permanent jobs requiring a Support Analyst 163 188 128
As % of all permanent jobs in the Midlands 1.04% 3.38% 1.30%
As % of the Job Titles category 1.12% 3.66% 1.37%
Number of salaries quoted 118 174 78
10th Percentile £27,500 £26,975 £25,000
25th Percentile £29,250 £28,750 £28,000
Median annual salary (50th Percentile) £35,000 £30,000 £33,000
Median % change year-on-year +16.67% -9.09% +8.20%
75th Percentile £44,875 £40,250 £39,500
90th Percentile £50,000 £53,375 £45,006
England median annual salary £34,000 £33,000 £35,000
% change year-on-year +3.03% -5.71% -1.41%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 14,553 5,143 9,366
% of permanent jobs with a recognized job title 93.17% 92.37% 94.88%
Number of salaries quoted 10,137 3,244 5,189
10th Percentile £30,000 £27,000 £28,119
25th Percentile £40,000 £31,938 £35,000
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% -4.12%
75th Percentile £65,000 £62,500 £64,108
90th Percentile £80,000 £77,500 £77,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - -8.33%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 22 September 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 22 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -27 99 £35,000 +18.64% 11
West Midlands -65 64 £36,000 +9.09% 5
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 22 September 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 64 (39.26%) Microsoft
1 64 (39.26%) Problem-Solving
2 52 (31.90%) Microsoft 365
3 50 (30.67%) Windows
4 39 (23.93%) Customer Service
5 37 (22.70%) ERP
6 35 (21.47%) SQL
7 29 (17.79%) ITSM
8 28 (17.18%) Active Directory
8 28 (17.18%) ITIL
9 26 (15.95%) Service Management
10 18 (11.04%) SharePoint
10 18 (11.04%) Windows Server
11 17 (10.43%) Continuous Improvement
11 17 (10.43%) Service Delivery
12 16 (9.82%) Root Cause Analysis
13 14 (8.59%) ServiceNow
14 13 (7.98%) Asset Management
15 12 (7.36%) Azure
15 12 (7.36%) JavaScript
16 11 (6.75%) CRM
16 11 (6.75%) Crystal Reports
16 11 (6.75%) Entra ID
17 10 (6.13%) Change Management
18 9 (5.52%) Analytics
18 9 (5.52%) Data Management
18 9 (5.52%) Epicor
18 9 (5.52%) Knowledge Management
18 9 (5.52%) VMware
18 9 (5.52%) Windows 10

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (11.04%) SharePoint
2 8 (4.91%) Microsoft Exchange
3 5 (3.07%) IIS
4 4 (2.45%) Skype for Business
Applications
1 4 (2.45%) Microsoft Office
2 3 (1.84%) Microsoft Excel
2 3 (1.84%) Photoshop
Business Applications
1 6 (3.68%) Dynamics CRM
2 5 (3.07%) Elite 3E
2 5 (3.07%) SAP Business One
2 5 (3.07%) Visualfiles
3 4 (2.45%) Dynamics AX
3 4 (2.45%) Payment Gateway
3 4 (2.45%) Shopify
4 3 (1.84%) Infor CloudSuite
4 3 (1.84%) Infor LN
4 3 (1.84%) Infor M3
4 3 (1.84%) Sage X3
5 1 (0.61%) Exchequer
5 1 (0.61%) Primavera
Cloud Services
1 52 (31.90%) Microsoft 365
2 12 (7.36%) Azure
3 11 (6.75%) Entra ID
4 7 (4.29%) SaaS
5 4 (2.45%) OneDrive
6 3 (1.84%) AWS
6 3 (1.84%) Boomi
7 2 (1.23%) Microsoft Copilot
8 1 (0.61%) Dynamics 365
8 1 (0.61%) IaaS
8 1 (0.61%) Mimecast
8 1 (0.61%) PaaS
Communications & Networking
1 8 (4.91%) LAN
1 8 (4.91%) WAN
2 5 (3.07%) Firewall
2 5 (3.07%) Wireless
3 4 (2.45%) SD-WAN
3 4 (2.45%) Skype
3 4 (2.45%) Wi-Fi
4 3 (1.84%) DHCP
4 3 (1.84%) DNS
4 3 (1.84%) VLAN
5 1 (0.61%) SAN
5 1 (0.61%) VPN
Database & Business Intelligence
1 11 (6.75%) Crystal Reports
2 8 (4.91%) SQL Server
3 3 (1.84%) MySQL
Development Applications
1 6 (3.68%) JIRA
General
1 70 (42.94%) Social Skills
2 33 (20.25%) Analytical Skills
3 25 (15.34%) Manufacturing
4 23 (14.11%) Retail
5 15 (9.20%) Finance
6 7 (4.29%) Documentation Skills
6 7 (4.29%) Organisational Skills
7 5 (3.07%) Legal
8 4 (2.45%) Presentation Skills
9 1 (0.61%) Marketing
Libraries, Frameworks & Software Standards
1 8 (4.91%) REST
1 8 (4.91%) SOAP
2 3 (1.84%) CSS
2 3 (1.84%) EDI
2 3 (1.84%) HTML
2 3 (1.84%) JSON
Miscellaneous
1 12 (7.36%) Onboarding
2 9 (5.52%) CMDB
3 8 (4.91%) Management Information System
3 8 (4.91%) Self-Motivation
4 6 (3.68%) Driving Licence
5 5 (3.07%) Enterprise Software
6 3 (1.84%) Analytical Mindset
6 3 (1.84%) FMCG
6 3 (1.84%) iSeries
6 3 (1.84%) Social Media
7 1 (0.61%) Clustering
Operating Systems
1 50 (30.67%) Windows
2 18 (11.04%) Windows Server
3 9 (5.52%) Windows 10
4 2 (1.23%) Windows Server 2016
5 1 (0.61%) Android
Processes & Methodologies
1 64 (39.26%) Problem-Solving
2 39 (23.93%) Customer Service
3 37 (22.70%) ERP
4 29 (17.79%) ITSM
5 28 (17.18%) ITIL
6 26 (15.95%) Service Management
7 17 (10.43%) Continuous Improvement
7 17 (10.43%) Service Delivery
8 16 (9.82%) Root Cause Analysis
9 13 (7.98%) Asset Management
10 11 (6.75%) CRM
11 10 (6.13%) Change Management
12 9 (5.52%) Analytics
12 9 (5.52%) Data Management
12 9 (5.52%) Knowledge Management
13 8 (4.91%) Business Continuity
14 7 (4.29%) B2B
14 7 (4.29%) Cybersecurity
14 7 (4.29%) Logistics
14 7 (4.29%) Problem Management
Programming Languages
1 35 (21.47%) SQL
2 12 (7.36%) JavaScript
3 3 (1.84%) PHP
3 3 (1.84%) PowerShell
3 3 (1.84%) Python
3 3 (1.84%) VBA
Qualifications
1 8 (4.91%) Security Cleared
2 5 (3.07%) Degree
2 5 (3.07%) SC Cleared
3 4 (2.45%) A+ Certification
3 4 (2.45%) ITIL Foundation Certificate
4 2 (1.23%) Microsoft Certification
5 1 (0.61%) Computer Science Degree
Quality Assurance & Compliance
1 2 (1.23%) Data Quality
System Software
1 28 (17.18%) Active Directory
2 2 (1.23%) vSphere
2 2 (1.23%) XenApp
3 1 (0.61%) Hyper-V
Systems Management
1 4 (2.45%) Microsoft Intune
2 1 (0.61%) Failover Clustering
2 1 (0.61%) Microsoft Clustering
2 1 (0.61%) SCCM
2 1 (0.61%) Single Sign-On
Vendors
1 64 (39.26%) Microsoft
2 14 (8.59%) ServiceNow
3 9 (5.52%) Epicor
3 9 (5.52%) VMware
4 8 (4.91%) SAP
5 6 (3.68%) Dell
5 6 (3.68%) Sophos
6 5 (3.07%) Aderant
6 5 (3.07%) iManage
6 5 (3.07%) Intapp
7 4 (2.45%) McAfee
7 4 (2.45%) Sage
8 3 (1.84%) Adobe
8 3 (1.84%) IFS
8 3 (1.84%) Infor
8 3 (1.84%) Oracle
8 3 (1.84%) QAD
8 3 (1.84%) SolarWinds
8 3 (1.84%) SYSPRO
9 2 (1.23%) Mitel