Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £34,000 per year, according to job vacancies posted during the 6 months leading to 22 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Apr 2026
Same period 2025 Same period 2024
Rank 109 120 161
Rank change year-on-year +11 +41 +8
Permanent jobs requiring a Support Analyst 183 92 159
As % of all permanent jobs in the Midlands 1.49% 1.88% 1.41%
As % of the Job Titles category 1.60% 2.10% 1.49%
Number of salaries quoted 136 84 129
10th Percentile £26,000 £21,250 £22,250
25th Percentile £29,250 £25,000 £25,500
Median annual salary (50th Percentile) £34,000 £29,000 £30,000
Median % change year-on-year +17.24% -3.33% -
75th Percentile £43,750 £41,313 £37,500
90th Percentile £50,625 £55,000 £47,750
England median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% +4.48%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,416 4,376 10,644
% of permanent jobs with a recognized job title 92.81% 89.42% 94.18%
Number of salaries quoted 7,158 2,802 8,166
10th Percentile £28,500 £27,500 £26,250
25th Percentile £35,000 £35,000 £33,716
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £65,000 £63,750 £60,741
90th Percentile £80,000 £75,000 £75,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.45%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 22 April 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 22 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +27 120 £35,000 +16.67% 12
East Midlands -21 63 £32,500 +25.00% 12
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 22 April 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 55 (30.05%) Problem-Solving
2 54 (29.51%) Microsoft
3 50 (27.32%) SQL
3 50 (27.32%) Windows
4 42 (22.95%) Active Directory
4 42 (22.95%) ERP
5 39 (21.31%) Microsoft 365
6 27 (14.75%) Continuous Improvement
7 26 (14.21%) Customer Service
7 26 (14.21%) ITIL
8 24 (13.11%) Azure
8 24 (13.11%) Entra ID
9 22 (12.02%) Windows Server
10 20 (10.93%) Root Cause Analysis
11 19 (10.38%) SaaS
12 17 (9.29%) Logistics
13 16 (8.74%) Process Improvement
14 15 (8.20%) CRM
14 15 (8.20%) Windows 10
15 14 (7.65%) SAP
15 14 (7.65%) SharePoint
15 14 (7.65%) Validation
16 13 (7.10%) End-to-End Testing
16 13 (7.10%) Oracle
16 13 (7.10%) Oracle Reports
16 13 (7.10%) SQL Server
17 12 (6.56%) Microsoft Excel
17 12 (6.56%) SLA
17 12 (6.56%) User Acceptance Testing
18 11 (6.01%) Business Process Analysis

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (7.65%) SharePoint
2 6 (3.28%) Confluence
3 5 (2.73%) Microsoft Exchange
3 5 (2.73%) Skype for Business
4 3 (1.64%) IIS
Applications
1 12 (6.56%) Microsoft Excel
2 9 (4.92%) Microsoft Office
3 3 (1.64%) Photoshop
4 1 (0.55%) Microsoft PowerPoint
Business Applications
1 7 (3.83%) NetSuite
2 6 (3.28%) SAP HR
2 6 (3.28%) SAP Payroll
3 4 (2.19%) Dynamics CRM
3 4 (2.19%) Elite 3E
3 4 (2.19%) Exchequer
3 4 (2.19%) Primavera
3 4 (2.19%) Visualfiles
4 3 (1.64%) SAP Business ByDesign
4 3 (1.64%) SAP Business One
5 2 (1.09%) SAP S/4HANA
6 1 (0.55%) SAP EWM
6 1 (0.55%) SAP WM
6 1 (0.55%) Shopify
Cloud Services
1 39 (21.31%) Microsoft 365
2 24 (13.11%) Azure
2 24 (13.11%) Entra ID
3 19 (10.38%) SaaS
4 8 (4.37%) Dynamics 365
5 7 (3.83%) IaaS
5 7 (3.83%) PaaS
6 3 (1.64%) AWS
6 3 (1.64%) OCI
7 2 (1.09%) OneDrive
8 1 (0.55%) Microsoft Purview
8 1 (0.55%) Mimecast
8 1 (0.55%) Nutanix
8 1 (0.55%) Oracle Service Cloud
8 1 (0.55%) Power Platform
Communications & Networking
1 11 (6.01%) DHCP
1 11 (6.01%) DNS
2 9 (4.92%) Remote Desktop
2 9 (4.92%) VPN
3 5 (2.73%) Skype
3 5 (2.73%) VoIP
4 4 (2.19%) Firewall
4 4 (2.19%) RFID
4 4 (2.19%) TCP/IP
5 2 (1.09%) Broadband
5 2 (1.09%) Ethernet
5 2 (1.09%) PBX
5 2 (1.09%) Unified Communications
6 1 (0.55%) IP Telephony
Database & Business Intelligence
1 13 (7.10%) Oracle Reports
1 13 (7.10%) SQL Server
2 4 (2.19%) Relational Database
3 3 (1.64%) Crystal Reports
3 3 (1.64%) MySQL
Development Applications
1 9 (4.92%) JIRA
2 4 (2.19%) LabVIEW
General
1 59 (32.24%) Social Skills
2 38 (20.77%) Analytical Skills
3 30 (16.39%) Manufacturing
4 23 (12.57%) Law
5 22 (12.02%) Retail
6 18 (9.84%) Finance
7 11 (6.01%) Legal
8 6 (3.28%) Advertising
9 3 (1.64%) Marketing
9 3 (1.64%) Organisational Skills
10 2 (1.09%) Presentation Skills
11 1 (0.55%) Automotive
Libraries, Frameworks & Software Standards
1 3 (1.64%) CSS
1 3 (1.64%) HTML
1 3 (1.64%) JSON
1 3 (1.64%) Oracle Fusion
2 1 (0.55%) SAP CAF
Miscellaneous
1 14 (7.65%) Onboarding
2 7 (3.83%) Driving Licence
3 3 (1.64%) Analytical Mindset
3 3 (1.64%) FMCG
3 3 (1.64%) iSeries
3 3 (1.64%) Social Media
4 2 (1.09%) Self-Motivation
Operating Systems
1 50 (27.32%) Windows
2 22 (12.02%) Windows Server
3 15 (8.20%) Windows 10
4 8 (4.37%) Linux
5 3 (1.64%) Mac OS
6 2 (1.09%) Apple iOS
Processes & Methodologies
1 55 (30.05%) Problem-Solving
2 42 (22.95%) ERP
3 27 (14.75%) Continuous Improvement
4 26 (14.21%) Customer Service
4 26 (14.21%) ITIL
5 20 (10.93%) Root Cause Analysis
6 17 (9.29%) Logistics
7 16 (8.74%) Process Improvement
8 15 (8.20%) CRM
9 14 (7.65%) Validation
10 13 (7.10%) End-to-End Testing
11 12 (6.56%) User Acceptance Testing
12 11 (6.01%) Business Process Analysis
12 11 (6.01%) ITSM
12 11 (6.01%) Mentoring
13 10 (5.46%) Data Validation
13 10 (5.46%) System Testing
14 9 (4.92%) Problem Management
15 7 (3.83%) Analytical Thinking
15 7 (3.83%) Cybersecurity
Programming Languages
1 50 (27.32%) SQL
2 7 (3.83%) C#
3 4 (2.19%) PowerShell
3 4 (2.19%) T-SQL
3 4 (2.19%) VBA
4 3 (1.64%) JavaScript
4 3 (1.64%) PHP
5 2 (1.09%) Python
6 1 (0.55%) VB
Qualifications
1 9 (4.92%) Degree
2 7 (3.83%) Microsoft Certification
3 6 (3.28%) SC Cleared
3 6 (3.28%) Security Cleared
4 4 (2.19%) HNC
4 4 (2.19%) MCSA
4 4 (2.19%) Microsoft Certified Professional
5 3 (1.64%) A+ Certification
6 1 (0.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (6.56%) SLA
2 7 (3.83%) QA
3 6 (3.28%) Cyber Essentials
3 6 (3.28%) Cyber Essentials PLUS
4 2 (1.09%) GDPR
5 1 (0.55%) ISO/IEC 27001
System Software
1 42 (22.95%) Active Directory
2 2 (1.09%) BitLocker
3 1 (0.55%) Hyper-V
3 1 (0.55%) VMware Infrastructure
3 1 (0.55%) vSphere
Systems Management
1 11 (6.01%) Microsoft Intune
2 7 (3.83%) Single Sign-On
3 1 (0.55%) Symantec Endpoint Protection
Vendors
1 54 (29.51%) Microsoft
2 14 (7.65%) SAP
3 13 (7.10%) Oracle
4 10 (5.46%) VMware
5 5 (2.73%) Dell
5 5 (2.73%) iManage
5 5 (2.73%) McAfee
5 5 (2.73%) Sophos
6 4 (2.19%) Aderant
6 4 (2.19%) Intapp
6 4 (2.19%) Sage
6 4 (2.19%) ServiceNow
6 4 (2.19%) Veeam
6 4 (2.19%) Zoho
7 3 (1.64%) Adobe
7 3 (1.64%) ConnectWise
8 2 (1.09%) Kaseya
8 2 (1.09%) SolarWinds
9 1 (0.55%) Autodesk
9 1 (0.55%) Symantec