Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £33,500 per year, according to job vacancies posted during the 6 months leading to 20 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jun 2026
Same period 2025 Same period 2024
Rank 119 101 169
Rank change year-on-year -18 +68 0
Permanent jobs requiring a Support Analyst 149 150 183
As % of all permanent jobs in the Midlands 1.19% 2.97% 1.28%
As % of the Job Titles category 1.26% 3.27% 1.36%
Number of salaries quoted 106 138 135
10th Percentile £24,750 £21,250 £25,000
25th Percentile £29,250 £27,750 £25,500
Median annual salary (50th Percentile) £33,500 £30,000 £30,000
Median % change year-on-year +11.67% - -6.25%
75th Percentile £40,000 £40,250 £37,500
90th Percentile £45,000 £55,000 £47,500
England median annual salary £34,914 £33,500 £35,000
% change year-on-year +4.22% -4.29% +1.21%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,872 4,594 13,412
% of permanent jobs with a recognized job title 94.77% 91.02% 94.15%
Number of salaries quoted 8,249 2,770 9,600
10th Percentile £30,000 £26,500 £26,250
25th Percentile £37,750 £32,064 £35,000
Median annual salary (50th Percentile) £50,000 £47,842 £47,500
Median % change year-on-year +4.51% +0.72% -9.52%
75th Percentile £65,000 £63,750 £60,741
90th Percentile £80,000 £75,125 £75,000
England median annual salary £57,500 £57,500 £52,500
% change year-on-year - +9.52% -12.86%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 20 June 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 20 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -21 82 £34,250 +3.79% 4
East Midlands -28 67 £33,500 +13.56% 10
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 20 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 51 (34.23%) Microsoft
2 45 (30.20%) Windows
3 38 (25.50%) Active Directory
4 36 (24.16%) Problem-Solving
5 35 (23.49%) Microsoft 365
6 30 (20.13%) SQL
7 25 (16.78%) Entra ID
8 24 (16.11%) Azure
8 24 (16.11%) Windows Server
9 23 (15.44%) ERP
10 18 (12.08%) Continuous Improvement
10 18 (12.08%) Customer Service
11 17 (11.41%) Root Cause Analysis
12 16 (10.74%) ITIL
12 16 (10.74%) Windows 10
13 14 (9.40%) SharePoint
14 13 (8.72%) SaaS
14 13 (8.72%) SAP
15 12 (8.05%) ITSM
15 12 (8.05%) Process Improvement
15 12 (8.05%) SQL Server
16 11 (7.38%) CRM
16 11 (7.38%) Microsoft Intune
17 10 (6.71%) JIRA
17 10 (6.71%) Logistics
17 10 (6.71%) Problem Management
18 9 (6.04%) DHCP
18 9 (6.04%) DNS
18 9 (6.04%) Security Cleared
18 9 (6.04%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (9.40%) SharePoint
2 6 (4.03%) Confluence
2 6 (4.03%) Microsoft Exchange
3 5 (3.36%) Skype for Business
4 3 (2.01%) IIS
Applications
1 3 (2.01%) Microsoft Excel
1 3 (2.01%) Photoshop
Business Applications
1 7 (4.70%) Elite 3E
1 7 (4.70%) Visualfiles
2 6 (4.03%) Dynamics CRM
3 5 (3.36%) SAP Business One
4 4 (2.68%) Exchequer
4 4 (2.68%) Primavera
5 3 (2.01%) SAP Business ByDesign
5 3 (2.01%) SAP HR
5 3 (2.01%) SAP Payroll
6 2 (1.34%) SAP S/4HANA
7 1 (0.67%) Dynamics AX
7 1 (0.67%) SAP EWM
7 1 (0.67%) SAP WM
Cloud Services
1 35 (23.49%) Microsoft 365
2 25 (16.78%) Entra ID
3 24 (16.11%) Azure
4 13 (8.72%) SaaS
5 7 (4.70%) IaaS
5 7 (4.70%) PaaS
6 4 (2.68%) AWS
7 2 (1.34%) OneDrive
8 1 (0.67%) Dynamics 365
8 1 (0.67%) Microsoft Purview
8 1 (0.67%) Nutanix
Communications & Networking
1 9 (6.04%) DHCP
1 9 (6.04%) DNS
2 8 (5.37%) VPN
3 5 (3.36%) Skype
3 5 (3.36%) VoIP
4 4 (2.68%) TCP/IP
5 3 (2.01%) Firewall
6 2 (1.34%) Broadband
6 2 (1.34%) Ethernet
6 2 (1.34%) PBX
6 2 (1.34%) RFID
6 2 (1.34%) Unified Communications
7 1 (0.67%) LAN
7 1 (0.67%) WAN
7 1 (0.67%) Wi-Fi
Database & Business Intelligence
1 12 (8.05%) SQL Server
2 5 (3.36%) Crystal Reports
3 4 (2.68%) Oracle Reports
4 3 (2.01%) MySQL
Development Applications
1 10 (6.71%) JIRA
2 2 (1.34%) LabVIEW
General
1 29 (19.46%) Social Skills
2 27 (18.12%) Manufacturing
3 17 (11.41%) Analytical Skills
3 17 (11.41%) Finance
4 16 (10.74%) Law
5 11 (7.38%) Retail
6 9 (6.04%) Legal
7 3 (2.01%) Organisational Skills
8 1 (0.67%) Documentation Skills
8 1 (0.67%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.01%) CSS
1 3 (2.01%) HTML
1 3 (2.01%) JSON
2 1 (0.67%) SAP CAF
Miscellaneous
1 6 (4.03%) Onboarding
2 4 (2.68%) Driving Licence
3 3 (2.01%) Analytical Mindset
3 3 (2.01%) FMCG
3 3 (2.01%) iSeries
3 3 (2.01%) Social Media
4 1 (0.67%) Enterprise Software
Operating Systems
1 45 (30.20%) Windows
2 24 (16.11%) Windows Server
3 16 (10.74%) Windows 10
4 3 (2.01%) Linux
Processes & Methodologies
1 36 (24.16%) Problem-Solving
2 23 (15.44%) ERP
3 18 (12.08%) Continuous Improvement
3 18 (12.08%) Customer Service
4 17 (11.41%) Root Cause Analysis
5 16 (10.74%) ITIL
6 12 (8.05%) ITSM
6 12 (8.05%) Process Improvement
7 11 (7.38%) CRM
8 10 (6.71%) Logistics
8 10 (6.71%) Problem Management
9 8 (5.37%) Project Delivery
9 8 (5.37%) Service Management
10 7 (4.70%) Cybersecurity
10 7 (4.70%) Incident Management
11 6 (4.03%) Agile
11 6 (4.03%) Change Management
11 6 (4.03%) Service Delivery
12 5 (3.36%) Stakeholder Engagement
13 4 (2.68%) Security Patching
Programming Languages
1 30 (20.13%) SQL
2 5 (3.36%) PowerShell
3 3 (2.01%) JavaScript
3 3 (2.01%) PHP
3 3 (2.01%) Python
3 3 (2.01%) VBA
Qualifications
1 9 (6.04%) Security Cleared
2 7 (4.70%) SC Cleared
3 5 (3.36%) Microsoft Certification
4 3 (2.01%) A+ Certification
4 3 (2.01%) Degree
5 2 (1.34%) HNC
5 2 (1.34%) MCSA
5 2 (1.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 9 (6.04%) SLA
2 6 (4.03%) Cyber Essentials
2 6 (4.03%) Cyber Essentials PLUS
3 2 (1.34%) Data Quality
4 1 (0.67%) GDPR
4 1 (0.67%) ISO/IEC 27001
System Software
1 38 (25.50%) Active Directory
2 2 (1.34%) BitLocker
3 1 (0.67%) Hyper-V
3 1 (0.67%) VMware Infrastructure
3 1 (0.67%) vSphere
Systems Management
1 11 (7.38%) Microsoft Intune
2 7 (4.70%) Single Sign-On
Vendors
1 51 (34.23%) Microsoft
2 13 (8.72%) SAP
3 8 (5.37%) iManage
3 8 (5.37%) VMware
4 7 (4.70%) Aderant
4 7 (4.70%) Intapp
5 5 (3.36%) Dell
5 5 (3.36%) McAfee
5 5 (3.36%) Sophos
5 5 (3.36%) Zoho
6 4 (2.68%) Oracle
6 4 (2.68%) Sage
7 3 (2.01%) Adobe
7 3 (2.01%) ConnectWise
7 3 (2.01%) ServiceNow
7 3 (2.01%) SolarWinds
8 2 (1.34%) Kaseya
8 2 (1.34%) Veeam
9 1 (0.67%) Autodesk
9 1 (0.67%) Computacenter