Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 17 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 80 156 122
Rank change year-on-year +76 -34 +57
Permanent jobs requiring a Support Analyst 192 133 123
As % of all permanent jobs advertised in the Midlands 3.43% 1.32% 2.16%
As % of the Job Titles category 3.71% 1.40% 2.31%
Number of salaries quoted 178 82 119
10th Percentile £26,500 £25,000 £23,200
25th Percentile £28,750 £28,000 £25,500
Median annual salary (50th Percentile) £30,500 £33,000 £30,500
Median % change year-on-year -7.58% +8.20% +5.17%
75th Percentile £40,250 £39,875 £34,625
90th Percentile £53,750 £46,188 £41,000
England median annual salary £33,500 £35,000 £35,000
% change year-on-year -4.29% - +2.94%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 5,171 9,517 5,319
% of permanent jobs with a recognized job title 92.34% 94.80% 93.23%
Number of salaries quoted 3,266 5,379 4,030
10th Percentile £27,000 £28,119 £26,750
25th Percentile £31,813 £35,000 £37,500
Median annual salary (50th Percentile) £45,000 £50,000 £52,500
Median % change year-on-year -10.00% -4.76% +5.00%
75th Percentile £62,500 £63,750 £65,000
90th Percentile £77,500 £77,500 £77,500
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 17 September 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +61 103 £29,500 -1.67% 11
West Midlands +60 89 £33,000 -7.04% 8
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 17 September 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 74 (38.54%) Microsoft
2 71 (36.98%) Problem-Solving
3 67 (34.90%) Microsoft 365
4 62 (32.29%) Incident Management
4 62 (32.29%) Social Skills
5 61 (31.77%) SQL
6 53 (27.60%) Customer Service
7 52 (27.08%) Windows
8 47 (24.48%) Active Directory
9 46 (23.96%) Microsoft Office
9 46 (23.96%) Law
10 44 (22.92%) SLA
11 38 (19.79%) SC Cleared
11 38 (19.79%) Security Cleared
12 36 (18.75%) Marketing
13 35 (18.23%) Azure
14 34 (17.71%) Organisational Skills
15 33 (17.19%) Batch Management
15 33 (17.19%) Patch Management
16 32 (16.67%) Logistics
17 31 (16.15%) SAP
18 29 (15.10%) ERP
19 28 (14.58%) Microsoft Exchange
20 27 (14.06%) Finance
21 26 (13.54%) Onboarding
22 25 (13.02%) Entra ID
22 25 (13.02%) ITIL
23 24 (12.50%) SharePoint
23 24 (12.50%) GDPR
24 23 (11.98%) Analytical Skills

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (14.58%) Microsoft Exchange
2 24 (12.50%) SharePoint
3 3 (1.56%) Confluence
4 1 (0.52%) Exchange Server 2010
4 1 (0.52%) Exchange Server 2013
Applications
1 46 (23.96%) Microsoft Office
2 8 (4.17%) Microsoft Excel
Business Applications
1 15 (7.81%) SAP HR
1 15 (7.81%) SAP Payroll
2 14 (7.29%) Dynamics NAV
2 14 (7.29%) SAP HCM
2 14 (7.29%) SAP S/4HANA
3 11 (5.73%) Remedy ITSM
4 6 (3.13%) SAP ERP
5 5 (2.60%) Dynamics CRM
5 5 (2.60%) Exchequer
5 5 (2.60%) SAP Business One
5 5 (2.60%) SAP EWM
5 5 (2.60%) SAP WM
Cloud Services
1 67 (34.90%) Microsoft 365
2 35 (18.23%) Azure
3 25 (13.02%) Entra ID
4 20 (10.42%) Dynamics 365
5 14 (7.29%) SuccessFactors
6 13 (6.77%) OneDrive
6 13 (6.77%) Power Platform
7 7 (3.65%) Power Automate
8 3 (1.56%) PowerApps
9 2 (1.04%) OCI
Communications & Networking
1 14 (7.29%) DHCP
1 14 (7.29%) Wi-Fi
2 13 (6.77%) VPN
3 12 (6.25%) TCP/IP
4 10 (5.21%) VoIP
5 8 (4.17%) DNS
5 8 (4.17%) Firewall
6 6 (3.13%) LAN
6 6 (3.13%) WAN
7 3 (1.56%) Internet
8 1 (0.52%) Remote Desktop
Database & Business Intelligence
1 10 (5.21%) Power BI
2 5 (2.60%) BusinessObjects
2 5 (2.60%) Crystal Reports
2 5 (2.60%) EDRMS
2 5 (2.60%) Geospatial Data
2 5 (2.60%) GIS
2 5 (2.60%) SQL Server
2 5 (2.60%) SQL Server Reporting Services
3 2 (1.04%) Oracle Reports
Development Applications
1 7 (3.65%) JIRA
General
1 62 (32.29%) Social Skills
2 46 (23.96%) Law
3 36 (18.75%) Marketing
4 34 (17.71%) Organisational Skills
5 27 (14.06%) Finance
6 23 (11.98%) Analytical Skills
7 8 (4.17%) Legal
8 7 (3.65%) Retail
9 6 (3.13%) Manufacturing
9 6 (3.13%) Telecoms
10 5 (2.60%) Games
10 5 (2.60%) Public Sector
11 2 (1.04%) Advertising
11 2 (1.04%) Inclusion and Diversity
12 1 (0.52%) Automotive
Libraries, Frameworks & Software Standards
1 14 (7.29%) SAP Fiori
2 9 (4.69%) EDI
3 5 (2.60%) Middleware
4 2 (1.04%) Oracle Fusion
5 1 (0.52%) ODBC
Miscellaneous
1 26 (13.54%) Onboarding
2 15 (7.81%) Driving Licence
3 5 (2.60%) iSeries
3 5 (2.60%) Management Information System
4 4 (2.08%) FMCG
5 1 (0.52%) Data Protection Act
Operating Systems
1 52 (27.08%) Windows
2 16 (8.33%) Windows Server
3 13 (6.77%) Mac OS
4 10 (5.21%) Windows 10
5 8 (4.17%) Apple iOS
6 2 (1.04%) Android
7 1 (0.52%) Linux
Processes & Methodologies
1 71 (36.98%) Problem-Solving
2 62 (32.29%) Incident Management
3 53 (27.60%) Customer Service
4 33 (17.19%) Batch Management
4 33 (17.19%) Patch Management
5 32 (16.67%) Logistics
6 29 (15.10%) ERP
7 25 (13.02%) ITIL
8 21 (10.94%) Problem Management
9 20 (10.42%) Data Security
9 20 (10.42%) ITSM
10 18 (9.38%) Change Management
11 14 (7.29%) Time Management
12 11 (5.73%) Asset Management
12 11 (5.73%) Mobile Device Management
12 11 (5.73%) Service Management
13 10 (5.21%) Computer Science
13 10 (5.21%) Continuous Improvement
13 10 (5.21%) CRM
13 10 (5.21%) Migration
Programming Languages
1 61 (31.77%) SQL
2 14 (7.29%) ABAP
3 5 (2.60%) C#
Qualifications
1 38 (19.79%) SC Cleared
1 38 (19.79%) Security Cleared
2 19 (9.90%) Degree
3 6 (3.13%) ITIL Certification
4 5 (2.60%) MCP
4 5 (2.60%) Microsoft Certification
Quality Assurance & Compliance
1 44 (22.92%) SLA
2 24 (12.50%) GDPR
3 5 (2.60%) Cyber Essentials
3 5 (2.60%) Cyber Essentials PLUS
System Software
1 47 (24.48%) Active Directory
2 11 (5.73%) BitLocker
2 11 (5.73%) Firmware
Systems Management
1 21 (10.94%) Microsoft Intune
2 11 (5.73%) SCCM
3 1 (0.52%) Norton AntiVirus
Vendors
1 74 (38.54%) Microsoft
2 31 (16.15%) SAP
3 17 (8.85%) Apple
4 11 (5.73%) HP
4 11 (5.73%) McAfee
4 11 (5.73%) MobileIron
4 11 (5.73%) Remedy
5 5 (2.60%) Capita
5 5 (2.60%) Civica
5 5 (2.60%) Google
5 5 (2.60%) JDA
5 5 (2.60%) Meraki
5 5 (2.60%) NEC
5 5 (2.60%) Sage
5 5 (2.60%) Salesforce
6 4 (2.08%) QAD
7 3 (1.56%) Oracle
8 1 (0.52%) Sophos
8 1 (0.52%) Symantec