Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 5 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
5 Jun 2026
Same period 2025 Same period 2024
Rank 115 100 164
Rank change year-on-year -15 +64 +6
Permanent jobs requiring a Support Analyst 155 135 177
As % of all permanent jobs in the Midlands 1.21% 2.69% 1.36%
As % of the Job Titles category 1.29% 2.95% 1.44%
Number of salaries quoted 112 126 137
10th Percentile £26,000 £21,250 £24,600
25th Percentile £29,500 £27,750 £25,500
Median annual salary (50th Percentile) £35,000 £30,000 £31,000
Median % change year-on-year +16.67% -3.23% -3.13%
75th Percentile £40,625 £40,250 £38,750
90th Percentile £46,125 £54,375 £48,750
England median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,058 4,571 12,314
% of permanent jobs with a recognized job title 94.06% 91.15% 94.62%
Number of salaries quoted 7,985 2,649 9,068
10th Percentile £30,000 £26,500 £26,250
25th Percentile £37,500 £32,500 £34,000
Median annual salary (50th Percentile) £50,000 £48,000 £47,500
Median % change year-on-year +4.17% +1.05% -9.52%
75th Percentile £65,000 £63,750 £60,416
90th Percentile £81,250 £75,000 £75,000
England median annual salary £56,000 £57,500 £52,500
% change year-on-year -2.61% +9.52% -13.32%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 5 June 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 5 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -24 91 £35,000 +12.90% 7
East Midlands -17 64 £35,000 +18.64% 7
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 5 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 52 (33.55%) Microsoft
2 45 (29.03%) Windows
3 39 (25.16%) Active Directory
4 37 (23.87%) Problem-Solving
5 35 (22.58%) Microsoft 365
6 33 (21.29%) SQL
7 25 (16.13%) Entra ID
7 25 (16.13%) ERP
8 24 (15.48%) Windows Server
9 23 (14.84%) Azure
10 18 (11.61%) Continuous Improvement
10 18 (11.61%) Customer Service
10 18 (11.61%) ITIL
11 17 (10.97%) Root Cause Analysis
12 16 (10.32%) Process Improvement
13 15 (9.68%) Windows 10
14 14 (9.03%) SAP
14 14 (9.03%) SharePoint
14 14 (9.03%) SQL Server
15 13 (8.39%) ITSM
16 12 (7.74%) SaaS
17 11 (7.10%) CRM
17 11 (7.10%) JIRA
17 11 (7.10%) Logistics
18 10 (6.45%) DHCP
18 10 (6.45%) DNS
18 10 (6.45%) Microsoft Intune
18 10 (6.45%) Problem Management
18 10 (6.45%) VMware
19 9 (5.81%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (9.03%) SharePoint
2 6 (3.87%) Confluence
3 5 (3.23%) Microsoft Exchange
3 5 (3.23%) Skype for Business
4 3 (1.94%) IIS
Applications
1 3 (1.94%) Microsoft Excel
1 3 (1.94%) Photoshop
Business Applications
1 7 (4.52%) Elite 3E
1 7 (4.52%) Visualfiles
2 6 (3.87%) Dynamics CRM
3 5 (3.23%) SAP Business One
4 4 (2.58%) Exchequer
4 4 (2.58%) Primavera
4 4 (2.58%) SAP HR
4 4 (2.58%) SAP Payroll
5 3 (1.94%) SAP Business ByDesign
6 2 (1.29%) SAP S/4HANA
7 1 (0.65%) SAP EWM
7 1 (0.65%) SAP WM
Cloud Services
1 35 (22.58%) Microsoft 365
2 25 (16.13%) Entra ID
3 23 (14.84%) Azure
4 12 (7.74%) SaaS
5 7 (4.52%) IaaS
5 7 (4.52%) PaaS
6 4 (2.58%) AWS
7 3 (1.94%) Dynamics 365
8 2 (1.29%) OneDrive
9 1 (0.65%) Microsoft Purview
9 1 (0.65%) Nutanix
9 1 (0.65%) Oracle Service Cloud
Communications & Networking
1 10 (6.45%) DHCP
1 10 (6.45%) DNS
2 8 (5.16%) VPN
3 5 (3.23%) Skype
3 5 (3.23%) VoIP
4 4 (2.58%) RFID
4 4 (2.58%) TCP/IP
5 3 (1.94%) Firewall
6 2 (1.29%) Broadband
6 2 (1.29%) Ethernet
6 2 (1.29%) PBX
6 2 (1.29%) Unified Communications
7 1 (0.65%) IP Telephony
7 1 (0.65%) Remote Desktop
Database & Business Intelligence
1 14 (9.03%) SQL Server
2 8 (5.16%) Oracle Reports
3 5 (3.23%) Crystal Reports
4 3 (1.94%) MySQL
Development Applications
1 11 (7.10%) JIRA
2 4 (2.58%) LabVIEW
General
1 29 (18.71%) Social Skills
2 28 (18.06%) Manufacturing
3 20 (12.90%) Analytical Skills
3 20 (12.90%) Law
4 17 (10.97%) Finance
5 11 (7.10%) Retail
6 9 (5.81%) Legal
7 3 (1.94%) Organisational Skills
8 1 (0.65%) Automotive
8 1 (0.65%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.94%) CSS
1 3 (1.94%) HTML
1 3 (1.94%) JSON
2 1 (0.65%) SAP CAF
Miscellaneous
1 7 (4.52%) Onboarding
2 4 (2.58%) Driving Licence
3 3 (1.94%) Analytical Mindset
3 3 (1.94%) FMCG
3 3 (1.94%) iSeries
3 3 (1.94%) Social Media
Operating Systems
1 45 (29.03%) Windows
2 24 (15.48%) Windows Server
3 15 (9.68%) Windows 10
4 3 (1.94%) Linux
Processes & Methodologies
1 37 (23.87%) Problem-Solving
2 25 (16.13%) ERP
3 18 (11.61%) Continuous Improvement
3 18 (11.61%) Customer Service
3 18 (11.61%) ITIL
4 17 (10.97%) Root Cause Analysis
5 16 (10.32%) Process Improvement
6 13 (8.39%) ITSM
7 11 (7.10%) CRM
7 11 (7.10%) Logistics
8 10 (6.45%) Problem Management
9 8 (5.16%) Data Validation
9 8 (5.16%) End-to-End Testing
9 8 (5.16%) Project Delivery
9 8 (5.16%) Service Management
9 8 (5.16%) System Testing
9 8 (5.16%) Validation
10 7 (4.52%) Change Management
10 7 (4.52%) Cybersecurity
10 7 (4.52%) Incident Management
Programming Languages
1 33 (21.29%) SQL
2 5 (3.23%) PowerShell
3 3 (1.94%) JavaScript
3 3 (1.94%) PHP
3 3 (1.94%) Python
3 3 (1.94%) VBA
Qualifications
1 7 (4.52%) Microsoft Certification
1 7 (4.52%) Security Cleared
2 6 (3.87%) SC Cleared
3 4 (2.58%) Degree
3 4 (2.58%) HNC
3 4 (2.58%) MCSA
3 4 (2.58%) Microsoft Certified Professional
4 3 (1.94%) A+ Certification
Quality Assurance & Compliance
1 9 (5.81%) SLA
2 6 (3.87%) Cyber Essentials
2 6 (3.87%) Cyber Essentials PLUS
3 2 (1.29%) Data Quality
3 2 (1.29%) GDPR
4 1 (0.65%) ISO/IEC 27001
System Software
1 39 (25.16%) Active Directory
2 2 (1.29%) BitLocker
3 1 (0.65%) Hyper-V
3 1 (0.65%) VMware Infrastructure
3 1 (0.65%) vSphere
Systems Management
1 10 (6.45%) Microsoft Intune
2 7 (4.52%) Single Sign-On
Vendors
1 52 (33.55%) Microsoft
2 14 (9.03%) SAP
3 10 (6.45%) VMware
4 8 (5.16%) iManage
4 8 (5.16%) Oracle
5 7 (4.52%) Aderant
5 7 (4.52%) Intapp
6 5 (3.23%) Dell
6 5 (3.23%) McAfee
6 5 (3.23%) Sophos
6 5 (3.23%) Zoho
7 4 (2.58%) Sage
7 4 (2.58%) ServiceNow
7 4 (2.58%) Veeam
8 3 (1.94%) Adobe
8 3 (1.94%) ConnectWise
8 3 (1.94%) SolarWinds
9 2 (1.29%) Kaseya
10 1 (0.65%) Autodesk
10 1 (0.65%) Freshdesk