Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Aug 2026
Same period 2025 Same period 2024
Rank 110 79 167
Rank change year-on-year -31 +88 -25
Permanent jobs requiring a Support Analyst 174 199 126
As % of all permanent jobs in the Midlands 1.20% 3.43% 1.18%
As % of the Job Titles category 1.28% 3.76% 1.25%
Number of salaries quoted 131 180 89
10th Percentile £26,250 £24,000 £25,000
25th Percentile £29,500 £28,500 £26,500
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% +1.64%
75th Percentile £44,500 £41,510 £38,750
90th Percentile £47,500 £55,000 £46,188
England median annual salary £35,000 £33,500 £35,000
% change year-on-year +4.48% -4.29% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,588 5,296 10,058
% of permanent jobs with a recognized job title 93.90% 91.20% 94.52%
Number of salaries quoted 9,486 3,386 6,506
10th Percentile £30,000 £26,500 £27,500
25th Percentile £40,000 £31,335 £35,000
Median annual salary (50th Percentile) £50,000 £46,250 £50,000
Median % change year-on-year +8.11% -7.50% -4.76%
75th Percentile £65,000 £63,500 £62,500
90th Percentile £80,000 £77,500 £76,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 16 August 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 16 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -23 96 £35,000 +18.64% 5
West Midlands -43 78 £37,500 +11.94% 9
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 16 August 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 68 (39.08%) Microsoft
2 60 (34.48%) Problem-Solving
3 56 (32.18%) Windows
4 50 (28.74%) Microsoft 365
5 36 (20.69%) ERP
6 35 (20.11%) Active Directory
7 34 (19.54%) SQL
8 33 (18.97%) ITIL
9 29 (16.67%) Customer Service
10 24 (13.79%) Continuous Improvement
10 24 (13.79%) Entra ID
10 24 (13.79%) Windows Server
11 22 (12.64%) ITSM
11 22 (12.64%) Service Management
12 17 (9.77%) Azure
13 16 (9.20%) Root Cause Analysis
14 14 (8.05%) Service Delivery
15 13 (7.47%) ServiceNow
15 13 (7.47%) SQL Server
16 12 (6.90%) SharePoint
16 12 (6.90%) Windows 10
17 11 (6.32%) Crystal Reports
17 11 (6.32%) JavaScript
17 11 (6.32%) VMware
18 10 (5.75%) Logistics
18 10 (5.75%) Microsoft Exchange
18 10 (5.75%) Microsoft Intune
18 10 (5.75%) SaaS
18 10 (5.75%) Security Cleared
19 9 (5.17%) Asset Management

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (6.90%) SharePoint
2 10 (5.75%) Microsoft Exchange
3 5 (2.87%) IIS
3 5 (2.87%) Skype for Business
Applications
1 3 (1.72%) Microsoft Excel
1 3 (1.72%) Photoshop
2 1 (0.57%) Microsoft Office
Business Applications
1 7 (4.02%) Elite 3E
1 7 (4.02%) Visualfiles
2 6 (3.45%) Dynamics CRM
3 5 (2.87%) SAP Business One
4 4 (2.30%) Dynamics AX
4 4 (2.30%) Exchequer
4 4 (2.30%) Payment Gateway
4 4 (2.30%) Primavera
4 4 (2.30%) Shopify
5 3 (1.72%) Infor CloudSuite
5 3 (1.72%) Infor LN
5 3 (1.72%) Infor M3
5 3 (1.72%) Sage X3
6 1 (0.57%) SAP S/4HANA
Cloud Services
1 50 (28.74%) Microsoft 365
2 24 (13.79%) Entra ID
3 17 (9.77%) Azure
4 10 (5.75%) SaaS
5 7 (4.02%) IaaS
5 7 (4.02%) PaaS
6 4 (2.30%) AWS
7 2 (1.15%) Microsoft Copilot
8 1 (0.57%) Dynamics 365
8 1 (0.57%) Microsoft Purview
8 1 (0.57%) Mimecast
8 1 (0.57%) Nutanix
8 1 (0.57%) OneDrive
Communications & Networking
1 8 (4.60%) LAN
1 8 (4.60%) WAN
2 5 (2.87%) Firewall
2 5 (2.87%) Skype
2 5 (2.87%) Wireless
3 4 (2.30%) DHCP
3 4 (2.30%) DNS
3 4 (2.30%) SD-WAN
3 4 (2.30%) Wi-Fi
4 2 (1.15%) VPN
5 1 (0.57%) Broadband
5 1 (0.57%) Ethernet
5 1 (0.57%) PBX
5 1 (0.57%) SAN
5 1 (0.57%) TCP/IP
5 1 (0.57%) Unified Communications
5 1 (0.57%) VoIP
Database & Business Intelligence
1 13 (7.47%) SQL Server
2 11 (6.32%) Crystal Reports
3 3 (1.72%) MySQL
Development Applications
1 6 (3.45%) JIRA
General
1 61 (35.06%) Social Skills
2 29 (16.67%) Manufacturing
3 24 (13.79%) Analytical Skills
4 20 (11.49%) Retail
5 17 (9.77%) Finance
6 9 (5.17%) Legal
7 7 (4.02%) Documentation Skills
8 6 (3.45%) Organisational Skills
9 4 (2.30%) Presentation Skills
10 2 (1.15%) Law
11 1 (0.57%) Marketing
Libraries, Frameworks & Software Standards
1 8 (4.60%) REST
1 8 (4.60%) SOAP
2 3 (1.72%) CSS
2 3 (1.72%) EDI
2 3 (1.72%) HTML
2 3 (1.72%) JSON
3 1 (0.57%) SAP CAF
Miscellaneous
1 9 (5.17%) Onboarding
2 8 (4.60%) CMDB
3 7 (4.02%) Driving Licence
4 5 (2.87%) Self-Motivation
5 4 (2.30%) Enterprise Software
6 3 (1.72%) Analytical Mindset
6 3 (1.72%) FMCG
6 3 (1.72%) iSeries
6 3 (1.72%) Social Media
7 1 (0.57%) Clustering
7 1 (0.57%) Management Information System
Operating Systems
1 56 (32.18%) Windows
2 24 (13.79%) Windows Server
3 12 (6.90%) Windows 10
4 3 (1.72%) Linux
5 2 (1.15%) Windows Server 2016
Processes & Methodologies
1 60 (34.48%) Problem-Solving
2 36 (20.69%) ERP
3 33 (18.97%) ITIL
4 29 (16.67%) Customer Service
5 24 (13.79%) Continuous Improvement
6 22 (12.64%) ITSM
6 22 (12.64%) Service Management
7 16 (9.20%) Root Cause Analysis
8 14 (8.05%) Service Delivery
9 10 (5.75%) Logistics
10 9 (5.17%) Asset Management
10 9 (5.17%) Data Management
10 9 (5.17%) Problem Management
10 9 (5.17%) Project Delivery
11 8 (4.60%) Analytics
11 8 (4.60%) Change Management
11 8 (4.60%) Knowledge Management
12 7 (4.02%) CRM
12 7 (4.02%) Cybersecurity
12 7 (4.02%) Process Improvement
Programming Languages
1 34 (19.54%) SQL
2 11 (6.32%) JavaScript
3 4 (2.30%) PowerShell
4 3 (1.72%) PHP
4 3 (1.72%) Python
4 3 (1.72%) VBA
Qualifications
1 10 (5.75%) Security Cleared
2 7 (4.02%) SC Cleared
3 4 (2.30%) ITIL Foundation Certificate
3 4 (2.30%) Microsoft Certification
4 3 (1.72%) Degree
Quality Assurance & Compliance
1 6 (3.45%) Cyber Essentials
1 6 (3.45%) Cyber Essentials PLUS
2 2 (1.15%) Data Quality
3 1 (0.57%) GDPR
3 1 (0.57%) ISO/IEC 27001
System Software
1 35 (20.11%) Active Directory
2 3 (1.72%) vSphere
3 2 (1.15%) Hyper-V
3 2 (1.15%) XenApp
4 1 (0.57%) BitLocker
4 1 (0.57%) VMware Infrastructure
Systems Management
1 10 (5.75%) Microsoft Intune
2 7 (4.02%) Single Sign-On
3 1 (0.57%) Failover Clustering
3 1 (0.57%) Microsoft Clustering
3 1 (0.57%) SCCM
Vendors
1 68 (39.08%) Microsoft
2 13 (7.47%) ServiceNow
3 11 (6.32%) VMware
4 9 (5.17%) Epicor
4 9 (5.17%) SAP
5 8 (4.60%) iManage
6 7 (4.02%) Aderant
6 7 (4.02%) Dell
6 7 (4.02%) Intapp
6 7 (4.02%) Sage
6 7 (4.02%) Sophos
7 5 (2.87%) McAfee
8 3 (1.72%) Adobe
8 3 (1.72%) IFS
8 3 (1.72%) Infor
8 3 (1.72%) Oracle
8 3 (1.72%) QAD
8 3 (1.72%) SolarWinds
8 3 (1.72%) SYSPRO
9 2 (1.15%) Citrix