Period
to 23 April 2018

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in the Midlands during the 6 months to 23 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 83 124 92
Rank change year-on-year +41 -32 -1
Permanent jobs requiring a Support Analyst 499 366 521
As % of all permanent IT jobs advertised in the Midlands 3.34% 2.33% 2.90%
As % of the Job Titles category 3.45% 2.40% 3.00%
Number of salaries quoted 468 325 423
Midlands median annual salary £26,500 £28,500 £28,250
Median salary % change year-on-year -7.02% +0.88% +7.11%
10th Percentile £19,925 £19,500 £19,750
90th Percentile £42,500 £42,500 £41,750
England median annual salary £31,500 £31,000 £32,500
% change year-on-year +1.61% -4.62% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 14,474 15,232 17,369
% of permanent IT jobs with a recognized job title 96.89% 97.12% 96.72%
Number of salaries quoted 11,611 12,439 14,038
Midlands median annual salary £41,800 £40,000 £40,000
Median salary % change year-on-year +4.50% - -
10th Percentile £25,000 £24,000 £23,750
90th Percentile £65,000 £62,500 £61,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 23 April 2018.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +66 322 £27,500 -6.38% 40
East Midlands 0 177 £26,000 -5.45% 30
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 23 April 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 230 (46.09%) SQL
1 230 (46.09%) Windows
2 226 (45.29%) Microsoft
3 133 (26.65%) SQL Server
4 131 (26.25%) ITIL
5 111 (22.24%) Active Directory
6 107 (21.44%) Windows Server
7 99 (19.84%) Microsoft Office
8 75 (15.03%) Windows 7
9 72 (14.43%) Finance
10 57 (11.42%) Windows Server 2008
10 57 (11.42%) SLA
10 57 (11.42%) Problem-Solving
11 55 (11.02%) Windows 10
12 48 (9.62%) MS Exchange
12 48 (9.62%) VMware
13 43 (8.62%) C#
14 39 (7.82%) Retail
14 39 (7.82%) Windows 8
15 38 (7.62%) Degree
16 37 (7.41%) .NET
17 36 (7.21%) Oracle
18 35 (7.01%) Office 365
19 34 (6.81%) VMware Infrastructure
19 34 (6.81%) Java
19 34 (6.81%) LAN
19 34 (6.81%) Unix
19 34 (6.81%) Windows Server 2003
20 33 (6.61%) ERP
20 33 (6.61%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (9.62%) MS Exchange
2 14 (2.81%) IIS
3 9 (1.80%) BizTalk Server
3 9 (1.80%) SharePoint
4 8 (1.60%) Skype for Business
5 5 (1.00%) Exchange Server 2013
6 3 (0.60%) Oracle Workflow
7 2 (0.40%) Apache
7 2 (0.40%) Drupal
7 2 (0.40%) Tomcat
8 1 (0.20%) ArcGIS
8 1 (0.20%) CMS
8 1 (0.20%) Exchange Server 2003
8 1 (0.20%) Exchange Server 2010
8 1 (0.20%) iPlanet
8 1 (0.20%) JBoss
8 1 (0.20%) nginx
8 1 (0.20%) WebSphere
Applications
1 99 (19.84%) Microsoft Office
2 30 (6.01%) Microsoft Excel
3 4 (0.80%) Microsoft PowerPoint
3 4 (0.80%) Spreadsheet
4 3 (0.60%) MS Visio
Business Applications
1 16 (3.21%) Dynamics AX
2 13 (2.61%) Dynamics NAV
3 9 (1.80%) NetSuite
4 5 (1.00%) Infor CloudSuite Industrial (formerly SyteLine)
4 5 (1.00%) Infor M3
5 4 (0.80%) SAP MM
6 3 (0.60%) Line 500
6 3 (0.60%) Oracle Applications
6 3 (0.60%) Oracle EBS
6 3 (0.60%) Sage 1000
6 3 (0.60%) Sage 500
7 2 (0.40%) Dynamics GP
7 2 (0.40%) Dynamics SL
7 2 (0.40%) Misys Equation
7 2 (0.40%) Unit4 Business World
8 1 (0.20%) JDE OneWorld
8 1 (0.20%) ResourceLink
8 1 (0.20%) SAP FI
8 1 (0.20%) SAP SCM
8 1 (0.20%) SAP SD
Cloud Services
1 35 (7.01%) Office 365
2 21 (4.21%) Microsoft Azure
3 5 (1.00%) Amazon AWS
4 2 (0.40%) Dropbox
4 2 (0.40%) Dynamics 365
5 1 (0.20%) Boomi
5 1 (0.20%) Google Cloud Platform
Communications & Networking
1 34 (6.81%) LAN
2 33 (6.61%) Firewall
3 32 (6.41%) WAN
4 29 (5.81%) SSL
5 24 (4.81%) TCP/IP
6 23 (4.61%) VoIP
7 22 (4.41%) IPsec
8 21 (4.21%) SAN
9 20 (4.01%) DNS
10 14 (2.81%) DHCP
11 12 (2.40%) VPN
12 9 (1.80%) Wi-Fi
13 7 (1.40%) Skype
13 7 (1.40%) VLAN
14 5 (1.00%) Internet
14 5 (1.00%) PBX
14 5 (1.00%) Remote Desktop
15 4 (0.80%) Wireless
16 2 (0.40%) SSH
17 1 (0.20%) Cisco IOS
Database & Business Intelligence
1 133 (26.65%) SQL Server
2 19 (3.81%) SQL Server 2008
3 17 (3.41%) SQL Server Reporting Services
4 14 (2.81%) Crystal Reports
5 13 (2.61%) SQL Server 2012
6 12 (2.40%) SQL Server 2000
7 9 (1.80%) SQL Server 2005
8 8 (1.60%) Oracle Reports
9 7 (1.40%) MySQL
9 7 (1.40%) Oracle Database
9 7 (1.40%) SQL Server Integration Services
10 6 (1.20%) Data Warehouse
11 4 (0.80%) Relational Database
11 4 (0.80%) SQL Server Analysis Services
12 3 (0.60%) RDBMS
12 3 (0.60%) SQL Server 2016
13 2 (0.40%) BusinessObjects
14 1 (0.20%) GIS
14 1 (0.20%) KDB
14 1 (0.20%) Spatial Data
Development Applications
1 3 (0.60%) Oracle Forms
General
1 72 (14.43%) Finance
2 39 (7.82%) Retail
3 32 (6.41%) Manufacturing
4 13 (2.61%) Back Office
5 11 (2.20%) Games
6 10 (2.00%) Marketing
7 9 (1.80%) Banking
8 8 (1.60%) Front Office
9 7 (1.40%) Law
10 5 (1.00%) Advertising
10 5 (1.00%) Legal
11 4 (0.80%) Automotive
12 3 (0.60%) Corporate Banking
12 3 (0.60%) Investment Banking
13 1 (0.20%) Dutch Language
13 1 (0.20%) French Language
13 1 (0.20%) German Language
13 1 (0.20%) Local Government
13 1 (0.20%) Portuguese Language
13 1 (0.20%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (7.41%) .NET
2 21 (4.21%) HTML
3 17 (3.41%) SOAP
3 17 (3.41%) XML
4 16 (3.21%) CSS
5 14 (2.81%) Node.js
5 14 (2.81%) XSLT
6 12 (2.40%) jQuery
7 10 (2.00%) ASP.NET
8 9 (1.80%) AngularJS
8 9 (1.80%) Backbone.js
8 9 (1.80%) CSS3
8 9 (1.80%) HTML5
8 9 (1.80%) RequireJS
8 9 (1.80%) Underscore.js
8 9 (1.80%) Visualforce
9 6 (1.20%) .NET Framework
10 5 (1.00%) ASP.NET MVC
11 4 (0.80%) Middleware
12 3 (0.60%) WF
Miscellaneous
1 24 (4.81%) Analytical Skills
2 21 (4.21%) Self-Motivation
3 15 (3.01%) EPoS
4 14 (2.81%) Driving Licence
5 9 (1.80%) Data Centre
5 9 (1.80%) Management Information System
5 9 (1.80%) Mobile App
6 8 (1.60%) Computer Science
7 7 (1.40%) Enterprise Storage
8 6 (1.20%) Clustering
8 6 (1.20%) Graphic Design
8 6 (1.20%) Smartphone
9 3 (0.60%) Client/Server
9 3 (0.60%) Data Structures
10 2 (0.40%) EFT
10 2 (0.40%) Equities
10 2 (0.40%) Fat Client
10 2 (0.40%) Foreign Exchange (FX)
10 2 (0.40%) iSeries
10 2 (0.40%) Linux Command Line
Operating Systems
1 230 (46.09%) Windows
2 107 (21.44%) Windows Server
3 75 (15.03%) Windows 7
4 57 (11.42%) Windows Server 2008
5 55 (11.02%) Windows 10
6 39 (7.82%) Windows 8
7 34 (6.81%) Unix
7 34 (6.81%) Windows Server 2003
8 32 (6.41%) Linux
9 27 (5.41%) Windows Server 2012
10 11 (2.20%) Windows Vista
10 11 (2.20%) Windows XP
11 5 (1.00%) Solaris
12 4 (0.80%) Apple iOS
13 3 (0.60%) Android
13 3 (0.60%) Mac OS
13 3 (0.60%) Ubuntu
14 2 (0.40%) Windows Mobile
15 1 (0.20%) Oracle Linux
15 1 (0.20%) Red Hat Enterprise Linux
Processes & Methodologies
1 131 (26.25%) ITIL
2 57 (11.42%) Problem-Solving
3 33 (6.61%) ERP
4 31 (6.21%) Project Management
5 24 (4.81%) Incident Management
5 24 (4.81%) Manual Testing
6 23 (4.61%) PRINCE2
6 23 (4.61%) Stakeholder Management
7 22 (4.41%) Business Continuity
8 21 (4.21%) Disaster Recovery
9 20 (4.01%) IT Strategy
9 20 (4.01%) Network Design
9 20 (4.01%) Translating Business Requirements
10 17 (3.41%) Data Analysis
10 17 (3.41%) Service Management
11 16 (3.21%) Problem Management
12 15 (3.01%) Ticket Management
13 14 (2.81%) Agile Software Development
14 13 (2.61%) CRM
15 10 (2.00%) Logistics
Programming Languages
1 230 (46.09%) SQL
2 43 (8.62%) C#
3 34 (6.81%) Java
4 31 (6.21%) PowerShell
5 24 (4.81%) T-SQL
6 20 (4.01%) JavaScript
7 12 (2.40%) PL/SQL
8 11 (2.20%) Bash Shell
8 11 (2.20%) PHP
9 9 (1.80%) Apex Code
9 9 (1.80%) Perl
10 8 (1.60%) VB.NET
11 6 (1.20%) C++
11 6 (1.20%) VBScript
12 5 (1.00%) R
13 4 (0.80%) RPG
13 4 (0.80%) Shell Script
14 3 (0.60%) X++
15 1 (0.20%) ABAP
15 1 (0.20%) VBA
Qualifications
1 38 (7.62%) Degree
2 18 (3.61%) ITIL Certification
3 13 (2.61%) Microsoft Certification
4 7 (1.40%) Computer Science Degree
5 4 (0.80%) CCNA
5 4 (0.80%) Cisco Certification
5 4 (0.80%) MCP
5 4 (0.80%) MCSA
6 3 (0.60%) ITIL Foundation Certificate
6 3 (0.60%) MCSE
6 3 (0.60%) Security Cleared
7 2 (0.40%) AAT
7 2 (0.40%) MCITP
7 2 (0.40%) MCTS
7 2 (0.40%) SC Cleared
8 1 (0.20%) A+ Certification
8 1 (0.20%) HNC
8 1 (0.20%) HND
8 1 (0.20%) Network+ Certification
8 1 (0.20%) Postgraduate
Quality Assurance & Compliance
1 57 (11.42%) SLA
2 23 (4.61%) ISO/IEC 27001
3 20 (4.01%) COBIT
4 3 (0.60%) PCI DSS
4 3 (0.60%) QA
5 2 (0.40%) PMO
6 1 (0.20%) BS7666
6 1 (0.20%) Data Quality
6 1 (0.20%) ISO/IEC 20000
System Software
1 111 (22.24%) Active Directory
2 34 (6.81%) VMware Infrastructure
3 22 (4.41%) VMware ESXi
4 10 (2.00%) Hyper-V
5 3 (0.60%) Virtual Servers
5 3 (0.60%) XenApp
6 2 (0.40%) Snort
6 2 (0.40%) Virtual Desktop
6 2 (0.40%) Virtual Machines
6 2 (0.40%) VMware Workstation
6 2 (0.40%) vSphere
7 1 (0.20%) Microsoft Virtual Server
7 1 (0.20%) XenDesktop
Systems Management
1 20 (4.01%) SCCM
2 5 (1.00%) Norton AntiVirus
3 4 (0.80%) Systems Management Server (SMS)
4 3 (0.60%) Microsoft Clustering
5 2 (0.40%) FortiGate
5 2 (0.40%) Nagios
5 2 (0.40%) SCOM
5 2 (0.40%) Snorby
5 2 (0.40%) Suricata
5 2 (0.40%) Symantec Endpoint Protection
6 1 (0.20%) AirWatch
6 1 (0.20%) Backup Exec
6 1 (0.20%) ITRS Geneos
6 1 (0.20%) Microsoft Data Protection Manager
6 1 (0.20%) PowerCLI
6 1 (0.20%) SCDPM
6 1 (0.20%) SCSM
6 1 (0.20%) Single Sign-On
6 1 (0.20%) vCenter Server
6 1 (0.20%) WSUS
Vendors
1 226 (45.29%) Microsoft
2 48 (9.62%) VMware
3 36 (7.21%) Oracle
4 21 (4.21%) Citrix
4 21 (4.21%) SAP
5 19 (3.81%) Apple
6 14 (2.81%) Cisco
6 14 (2.81%) IFS
6 14 (2.81%) Sage
7 10 (2.00%) Epicor
8 9 (1.80%) Infor
8 9 (1.80%) Salesforce.com
9 7 (1.40%) Symantec
10 6 (1.20%) MobileIron
11 5 (1.00%) Adobe
11 5 (1.00%) IBM
11 5 (1.00%) Veeam
12 4 (0.80%) Dell
12 4 (0.80%) Google
12 4 (0.80%) Sybase