Period
to 15 November 2018

The median annual salary for a Support Analyst was £29,000 in advertised job vacancies in the Midlands during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 120 102 96
Rank change year-on-year -18 -6 +3
Permanent jobs requiring a Support Analyst 346 472 546
As % of all permanent IT jobs advertised in the Midlands 2.62% 3.05% 2.97%
As % of the Job Titles category 2.72% 3.15% 3.07%
Number of salaries quoted 289 418 475
Midlands median annual salary £29,000 £26,000 £29,000
Median salary % change year-on-year +11.54% -10.34% +3.57%
10th Percentile £20,500 £19,250 £20,000
90th Percentile £41,450 £42,500 £47,300
England median annual salary £32,500 £31,000 £31,500
% change year-on-year +4.84% -1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 12,728 14,964 17,777
% of permanent IT jobs with a recognized job title 96.40% 96.75% 96.80%
Number of salaries quoted 9,924 12,359 14,063
Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,750 £23,750 £23,750
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

The salary distribution of IT jobs citing Support Analyst in the Midlands over the 6 months to 15 November 2018.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +7 218 £28,000 +7.69% 13
East Midlands -41 128 £30,000 +11.11% 11
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 15 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 177 (51.16%) Windows
2 147 (42.49%) Microsoft
3 111 (32.08%) SQL
4 105 (30.35%) Active Directory
5 97 (28.03%) ITIL
6 75 (21.68%) SQL Server
7 68 (19.65%) Windows Server
8 57 (16.47%) Microsoft Office
9 55 (15.90%) ITSM
10 53 (15.32%) Office 365
11 51 (14.74%) Firewall
12 50 (14.45%) VMware
13 48 (13.87%) Linux
13 48 (13.87%) Problem-Solving
14 44 (12.72%) Cisco
15 41 (11.85%) LAN
15 41 (11.85%) WAN
15 41 (11.85%) VMware Infrastructure
16 39 (11.27%) Windows Server 2012
16 39 (11.27%) Windows 7
17 38 (10.98%) Root Cause Analysis
17 38 (10.98%) Incident Management
17 38 (10.98%) DNS
17 38 (10.98%) MS Exchange
17 38 (10.98%) Oracle
17 38 (10.98%) Service Management
18 37 (10.69%) Change Management
18 37 (10.69%) Finance
19 36 (10.40%) SLA
20 34 (9.83%) Agile Software Development

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (10.98%) MS Exchange
2 13 (3.76%) IIS
3 10 (2.89%) SharePoint
4 8 (2.31%) BizTalk Server
5 7 (2.02%) Skype for Business
6 2 (0.58%) Exstream Dialogue
6 2 (0.58%) WebSphere
7 1 (0.29%) Apache
7 1 (0.29%) Exchange Server 2010
7 1 (0.29%) nginx
7 1 (0.29%) SugarCRM
7 1 (0.29%) Tomcat
7 1 (0.29%) Totara
Applications
1 57 (16.47%) Microsoft Office
2 19 (5.49%) Microsoft Excel
3 6 (1.73%) Microsoft PowerPoint
4 1 (0.29%) MS Visio
Business Applications
1 18 (5.20%) Dynamics AX
2 9 (2.60%) NetSuite
3 8 (2.31%) Dynamics CRM
4 6 (1.73%) Remedy ITSM
5 5 (1.45%) SAP WM
6 4 (1.16%) Infor M3
7 3 (0.87%) SAP HCM
7 3 (0.87%) SAP HR
8 2 (0.58%) Exstream
8 2 (0.58%) SAP MM
8 2 (0.58%) SAP SD
9 1 (0.29%) Dynamics NAV
9 1 (0.29%) Oracle Applications
9 1 (0.29%) Oracle CRM
9 1 (0.29%) Oracle EBS
9 1 (0.29%) Oracle EBS R12
9 1 (0.29%) Oracle Financials
9 1 (0.29%) SAP CRM
9 1 (0.29%) SAP ECC
9 1 (0.29%) SAP SCM
Cloud Services
1 53 (15.32%) Office 365
2 18 (5.20%) Microsoft Azure
3 6 (1.73%) G Suite
3 6 (1.73%) SaaS
4 4 (1.16%) Amazon AWS
4 4 (1.16%) Dynamics 365
5 3 (0.87%) SuccessFactors
6 2 (0.58%) Amazon EC2
6 2 (0.58%) Amazon S3
6 2 (0.58%) AWS CloudFormation
7 1 (0.29%) Cloud Computing
7 1 (0.29%) IBM Cloud
7 1 (0.29%) PaaS
Communications & Networking
1 51 (14.74%) Firewall
2 41 (11.85%) LAN
2 41 (11.85%) WAN
3 38 (10.98%) DNS
4 33 (9.54%) TCP/IP
5 30 (8.67%) DHCP
6 19 (5.49%) VPN
7 14 (4.05%) IPsec
8 11 (3.18%) FTP
8 11 (3.18%) SSH
9 10 (2.89%) HTTP
9 10 (2.89%) Network Security
9 10 (2.89%) VoIP
10 9 (2.60%) SAN
11 8 (2.31%) VLAN
12 7 (2.02%) Skype
12 7 (2.02%) SSL
13 5 (1.45%) Wireless
14 4 (1.16%) Internet
14 4 (1.16%) Wi-Fi
Database & Business Intelligence
1 75 (21.68%) SQL Server
2 12 (3.47%) SQL Server Reporting Services
3 11 (3.18%) MySQL
4 8 (2.31%) Crystal Reports
5 7 (2.02%) Data Warehouse
5 7 (2.02%) SQL Server Integration Services
6 6 (1.73%) SQL Server 2000
7 5 (1.45%) DB2
7 5 (1.45%) SQL Server 2012
8 4 (1.16%) Qlik Sense
9 3 (0.87%) Power BI
9 3 (0.87%) QlikView
10 2 (0.58%) Amazon RDS
10 2 (0.58%) Oracle Reports
10 2 (0.58%) RDBMS
10 2 (0.58%) Relational Database
10 2 (0.58%) SAP BW
10 2 (0.58%) SAP HANA
10 2 (0.58%) SQL Server 2008
11 1 (0.29%) PostgreSQL
Development Applications
1 1 (0.29%) Hudson
General
1 37 (10.69%) Finance
2 27 (7.80%) Manufacturing
3 23 (6.65%) Retail
4 9 (2.60%) Games
5 6 (1.73%) Advertising
6 5 (1.45%) Banking
7 4 (1.16%) Automotive
7 4 (1.16%) General Ledger
7 4 (1.16%) Publishing
8 3 (0.87%) Aerospace
8 3 (0.87%) Telecoms
9 2 (0.58%) Front Office
10 1 (0.29%) Back Office
10 1 (0.29%) Corporate Banking
10 1 (0.29%) Electronics
10 1 (0.29%) Marketing
Libraries, Frameworks & Software Standards
1 25 (7.23%) Web Services
2 17 (4.91%) .NET
3 12 (3.47%) XML
4 9 (2.60%) XSLT
5 7 (2.02%) HTML
6 6 (1.73%) CSS
6 6 (1.73%) EDI
6 6 (1.73%) SOAP
7 2 (0.58%) Ajax
7 2 (0.58%) AngularJS
7 2 (0.58%) Elastic Stack
7 2 (0.58%) Java EE
7 2 (0.58%) jQuery
7 2 (0.58%) React
8 1 (0.29%) 802.1X
8 1 (0.29%) COM
8 1 (0.29%) LDAP
8 1 (0.29%) WAP
Miscellaneous
1 26 (7.51%) CMDB
2 18 (5.20%) Analytical Skills
3 10 (2.89%) Self-Motivation
4 8 (2.31%) Driving Licence
5 7 (2.02%) Data Centre
6 4 (1.16%) Clustering
6 4 (1.16%) Enterprise Storage
6 4 (1.16%) Mobile App
6 4 (1.16%) Private Cloud
7 3 (0.87%) Computer Science
7 3 (0.87%) FMCG
7 3 (0.87%) Management Information System
8 2 (0.58%) Analytical Mindset
8 2 (0.58%) Client/Server
8 2 (0.58%) Handset
9 1 (0.29%) AS400
9 1 (0.29%) e-Learning
9 1 (0.29%) Mainframe
9 1 (0.29%) Replication
9 1 (0.29%) Smartphone
Operating Systems
1 177 (51.16%) Windows
2 68 (19.65%) Windows Server
3 48 (13.87%) Linux
4 39 (11.27%) Windows 7
4 39 (11.27%) Windows Server 2012
5 29 (8.38%) Windows 10
5 29 (8.38%) Windows Server 2008
6 24 (6.94%) Red Hat Enterprise Linux
7 21 (6.07%) Unix
8 11 (3.18%) Windows Server 2003
9 7 (2.02%) Oracle Linux
10 6 (1.73%) Mac OS X
10 6 (1.73%) Windows 8
10 6 (1.73%) Windows XP
11 5 (1.45%) Apple iOS
12 3 (0.87%) Mac OS
13 2 (0.58%) Android
14 1 (0.29%) AIX
14 1 (0.29%) Ubuntu
Processes & Methodologies
1 97 (28.03%) ITIL
2 55 (15.90%) ITSM
3 48 (13.87%) Problem-Solving
4 38 (10.98%) Incident Management
4 38 (10.98%) Root Cause Analysis
4 38 (10.98%) Service Management
5 37 (10.69%) Change Management
6 34 (9.83%) Agile Software Development
7 32 (9.25%) ITIL V3
8 25 (7.23%) Scrum
9 23 (6.65%) ERP
10 21 (6.07%) Operations Management
11 13 (3.76%) Data Protection
12 12 (3.47%) Translating Business Requirements
13 11 (3.18%) Configuration Management
13 11 (3.18%) CRM
13 11 (3.18%) Disaster Recovery
13 11 (3.18%) Problem Management
13 11 (3.18%) User Acceptance Testing
14 10 (2.89%) Business Intelligence
Programming Languages
1 111 (32.08%) SQL
2 12 (3.47%) PowerShell
2 12 (3.47%) T-SQL
3 11 (3.18%) Java
4 9 (2.60%) C#
4 9 (2.60%) PL/SQL
5 7 (2.02%) VB
6 6 (1.73%) Bash Shell
7 5 (1.45%) ABAP
7 5 (1.45%) JavaScript
7 5 (1.45%) VBScript
8 4 (1.16%) PHP
9 2 (0.58%) C++
9 2 (0.58%) Python
10 1 (0.29%) COBOL
10 1 (0.29%) JCL
10 1 (0.29%) VBA
10 1 (0.29%) X++
Qualifications
1 32 (9.25%) MCSE
1 32 (9.25%) Microsoft Certification
2 23 (6.65%) MCP
3 21 (6.07%) MCSA
4 10 (2.89%) Degree
5 5 (1.45%) CCNA
5 5 (1.45%) Cisco Certification
5 5 (1.45%) ITIL Certification
6 4 (1.16%) RHCA
6 4 (1.16%) RHCE
6 4 (1.16%) RHCSA
6 4 (1.16%) VMware Certified Professional (VCP)
7 2 (0.58%) Computer Science Degree
7 2 (0.58%) Master's Degree
7 2 (0.58%) MCITP
7 2 (0.58%) MCTS
8 1 (0.29%) A+ Certification
8 1 (0.29%) Network+ Certification
8 1 (0.29%) Oracle Certification
8 1 (0.29%) Sun Certification
Quality Assurance & Compliance
1 36 (10.40%) SLA
2 13 (3.76%) GDPR
3 8 (2.31%) ISO/IEC 27001
4 6 (1.73%) COBIT
5 3 (0.87%) PMO
5 3 (0.87%) QA
6 1 (0.29%) PCI DSS
System Software
1 105 (30.35%) Active Directory
2 41 (11.85%) VMware Infrastructure
3 27 (7.80%) Hyper-V
4 11 (3.18%) XenServer
5 6 (1.73%) VMware ESXi
6 3 (0.87%) BitLocker
6 3 (0.87%) Firmware
7 2 (0.58%) Virtual Machines
8 1 (0.29%) Snort
8 1 (0.29%) VMware Workstation
8 1 (0.29%) XenApp
Systems Management
1 11 (3.18%) SCCM
2 3 (0.87%) Backup Exec
3 2 (0.58%) AirWatch
3 2 (0.58%) Ansible
3 2 (0.58%) Opscode Chef
3 2 (0.58%) Puppet
3 2 (0.58%) WSUS
4 1 (0.29%) FortiGate
4 1 (0.29%) Snorby
4 1 (0.29%) Suricata
4 1 (0.29%) Symantec Endpoint Protection
Vendors
1 147 (42.49%) Microsoft
2 50 (14.45%) VMware
3 44 (12.72%) Cisco
4 38 (10.98%) Oracle
5 33 (9.54%) Citrix
6 27 (7.80%) SAP
7 25 (7.23%) NetApp
8 24 (6.94%) Red Hat
9 22 (6.36%) ServiceNow
10 9 (2.60%) JD Edwards
11 8 (2.31%) Apple
11 8 (2.31%) Sage
12 7 (2.02%) Dell
12 7 (2.02%) Google
12 7 (2.02%) Remedy
13 6 (1.73%) BMC
13 6 (1.73%) EqualLogic
14 5 (1.45%) Hitachi
14 5 (1.45%) HP
14 5 (1.45%) Infor