Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Jul 2026
Same period 2025 Same period 2024
Rank 116 86 177
Rank change year-on-year -30 +91 -13
Permanent jobs requiring a Support Analyst 166 189 140
As % of all permanent jobs in the Midlands 1.22% 3.34% 1.16%
As % of the Job Titles category 1.29% 3.67% 1.23%
Number of salaries quoted 123 172 98
10th Percentile £26,000 £23,775 £24,550
25th Percentile £29,250 £28,000 £26,500
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -3.13%
75th Percentile £43,750 £42,250 £38,750
90th Percentile £47,500 £55,000 £47,500
England median annual salary £35,000 £34,500 £35,000
% change year-on-year +1.45% -1.43% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,857 5,144 11,359
% of permanent jobs with a recognized job title 94.69% 91.00% 94.30%
Number of salaries quoted 8,965 3,272 7,716
10th Percentile £30,000 £26,500 £26,725
25th Percentile £38,500 £32,000 £35,000
Median annual salary (50th Percentile) £50,000 £47,500 £47,500
Median % change year-on-year +5.26% - -9.52%
75th Percentile £65,000 £63,500 £62,500
90th Percentile £80,000 £76,250 £75,000
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 23 July 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 23 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -23 93 £35,000 +18.64% 9
West Midlands -48 73 £37,500 +11.94% 7
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 23 July 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 58 (34.94%) Microsoft
2 51 (30.72%) Windows
3 48 (28.92%) Problem-Solving
4 47 (28.31%) Microsoft 365
5 39 (23.49%) Active Directory
6 34 (20.48%) SQL
7 29 (17.47%) ERP
8 27 (16.27%) ITIL
9 23 (13.86%) Entra ID
9 23 (13.86%) Windows Server
10 21 (12.65%) Continuous Improvement
11 19 (11.45%) Azure
11 19 (11.45%) Root Cause Analysis
12 17 (10.24%) ITSM
13 15 (9.04%) Customer Service
14 14 (8.43%) Service Management
14 14 (8.43%) SharePoint
15 13 (7.83%) Windows 10
16 11 (6.63%) CRM
16 11 (6.63%) Crystal Reports
16 11 (6.63%) Microsoft Intune
16 11 (6.63%) Service Delivery
17 10 (6.02%) Problem Management
17 10 (6.02%) SaaS
17 10 (6.02%) Security Cleared
17 10 (6.02%) SQL Server
18 9 (5.42%) Data Management
18 9 (5.42%) JavaScript
18 9 (5.42%) Logistics
18 9 (5.42%) ServiceNow

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (8.43%) SharePoint
2 7 (4.22%) Microsoft Exchange
3 5 (3.01%) Skype for Business
4 4 (2.41%) Confluence
5 3 (1.81%) IIS
Applications
1 3 (1.81%) Microsoft Excel
1 3 (1.81%) Photoshop
Business Applications
1 7 (4.22%) Elite 3E
1 7 (4.22%) Visualfiles
2 6 (3.61%) Dynamics CRM
3 5 (3.01%) SAP Business One
4 4 (2.41%) Dynamics AX
4 4 (2.41%) Exchequer
4 4 (2.41%) Primavera
5 2 (1.20%) Payment Gateway
5 2 (1.20%) Shopify
6 1 (0.60%) Infor CloudSuite
6 1 (0.60%) Infor LN
6 1 (0.60%) Infor M3
6 1 (0.60%) Sage X3
6 1 (0.60%) SAP HR
6 1 (0.60%) SAP Payroll
6 1 (0.60%) SAP S/4HANA
Cloud Services
1 47 (28.31%) Microsoft 365
2 23 (13.86%) Entra ID
3 19 (11.45%) Azure
4 10 (6.02%) SaaS
5 7 (4.22%) IaaS
5 7 (4.22%) PaaS
6 4 (2.41%) AWS
7 2 (1.20%) OneDrive
8 1 (0.60%) Dynamics 365
8 1 (0.60%) Microsoft Purview
8 1 (0.60%) Mimecast
8 1 (0.60%) Nutanix
Communications & Networking
1 6 (3.61%) VPN
2 5 (3.01%) DHCP
2 5 (3.01%) DNS
2 5 (3.01%) Firewall
2 5 (3.01%) LAN
2 5 (3.01%) Skype
2 5 (3.01%) VoIP
2 5 (3.01%) WAN
3 4 (2.41%) Wi-Fi
4 2 (1.20%) Broadband
4 2 (1.20%) Ethernet
4 2 (1.20%) PBX
4 2 (1.20%) Unified Communications
4 2 (1.20%) Wireless
5 1 (0.60%) SAN
5 1 (0.60%) SD-WAN
5 1 (0.60%) TCP/IP
Database & Business Intelligence
1 11 (6.63%) Crystal Reports
2 10 (6.02%) SQL Server
3 3 (1.81%) MySQL
Development Applications
1 8 (4.82%) JIRA
General
1 46 (27.71%) Social Skills
2 27 (16.27%) Manufacturing
3 21 (12.65%) Analytical Skills
4 19 (11.45%) Finance
5 16 (9.64%) Retail
6 10 (6.02%) Law
7 9 (5.42%) Legal
8 5 (3.01%) Documentation Skills
8 5 (3.01%) Organisational Skills
9 4 (2.41%) Presentation Skills
10 1 (0.60%) Marketing
Libraries, Frameworks & Software Standards
1 6 (3.61%) REST
1 6 (3.61%) SOAP
2 3 (1.81%) CSS
2 3 (1.81%) HTML
2 3 (1.81%) JSON
3 1 (0.60%) EDI
3 1 (0.60%) SAP CAF
Miscellaneous
1 8 (4.82%) Onboarding
2 6 (3.61%) CMDB
2 6 (3.61%) Driving Licence
3 4 (2.41%) Enterprise Software
3 4 (2.41%) Self-Motivation
4 3 (1.81%) Analytical Mindset
4 3 (1.81%) iSeries
4 3 (1.81%) Social Media
5 1 (0.60%) Clustering
5 1 (0.60%) FMCG
Operating Systems
1 51 (30.72%) Windows
2 23 (13.86%) Windows Server
3 13 (7.83%) Windows 10
4 3 (1.81%) Linux
Processes & Methodologies
1 48 (28.92%) Problem-Solving
2 29 (17.47%) ERP
3 27 (16.27%) ITIL
4 21 (12.65%) Continuous Improvement
5 19 (11.45%) Root Cause Analysis
6 17 (10.24%) ITSM
7 15 (9.04%) Customer Service
8 14 (8.43%) Service Management
9 11 (6.63%) CRM
9 11 (6.63%) Service Delivery
10 10 (6.02%) Problem Management
11 9 (5.42%) Data Management
11 9 (5.42%) Logistics
12 8 (4.82%) Change Management
12 8 (4.82%) Project Delivery
13 7 (4.22%) Process Improvement
14 6 (3.61%) Analytics
14 6 (3.61%) Asset Management
14 6 (3.61%) Business Continuity
14 6 (3.61%) Data Analysis
Programming Languages
1 34 (20.48%) SQL
2 9 (5.42%) JavaScript
3 5 (3.01%) PowerShell
4 3 (1.81%) PHP
4 3 (1.81%) Python
4 3 (1.81%) VBA
Qualifications
1 10 (6.02%) Security Cleared
2 7 (4.22%) SC Cleared
3 3 (1.81%) Degree
3 3 (1.81%) Microsoft Certification
4 2 (1.20%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (3.61%) Cyber Essentials
1 6 (3.61%) Cyber Essentials PLUS
2 5 (3.01%) SLA
3 2 (1.20%) Data Quality
4 1 (0.60%) GDPR
4 1 (0.60%) ISO/IEC 27001
System Software
1 39 (23.49%) Active Directory
2 2 (1.20%) BitLocker
2 2 (1.20%) Hyper-V
3 1 (0.60%) VMware Infrastructure
3 1 (0.60%) vSphere
Systems Management
1 11 (6.63%) Microsoft Intune
2 7 (4.22%) Single Sign-On
3 1 (0.60%) Failover Clustering
3 1 (0.60%) Microsoft Clustering
Vendors
1 58 (34.94%) Microsoft
2 9 (5.42%) ServiceNow
3 8 (4.82%) iManage
3 8 (4.82%) SAP
4 7 (4.22%) Aderant
4 7 (4.22%) Epicor
4 7 (4.22%) Intapp
4 7 (4.22%) VMware
5 5 (3.01%) Dell
5 5 (3.01%) McAfee
5 5 (3.01%) Sage
5 5 (3.01%) Sophos
5 5 (3.01%) Zoho
6 3 (1.81%) Adobe
6 3 (1.81%) ConnectWise
6 3 (1.81%) SolarWinds
7 2 (1.20%) Kaseya
8 1 (0.60%) Computacenter
8 1 (0.60%) Infor
8 1 (0.60%) SYSPRO