Period
to 4 December 2021

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the Midlands during the 6 months to 4 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Midlands
6 months to
4 Dec 2021
Same period 2020 Same period 2019
Rank 135 118 130
Rank change year-on-year -17 +12 +8
Permanent jobs requiring a Support Analyst 243 103 277
As % of all permanent jobs advertised in the Midlands 2.27% 2.16% 2.44%
As % of the Job Titles category 2.44% 2.26% 2.53%
Number of salaries quoted 224 94 245
10th Percentile £21,250 £20,225 £19,500
25th Percentile £23,688 £21,688 £21,250
Median annual salary (50th Percentile) £27,500 £30,000 £25,500
Median % change year-on-year -8.33% +17.65% -12.82%
75th Percentile £33,750 £35,688 £32,000
90th Percentile £39,925 £38,750 £37,308
England median annual salary £32,500 £32,500 £30,000
% change year-on-year - +8.33% -7.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 9,962 4,555 10,951
% of permanent IT jobs with a recognized job title 93.17% 95.37% 96.51%
Number of salaries quoted 7,438 3,751 9,209
10th Percentile £27,750 £27,500 £26,250
25th Percentile £36,250 £35,000 £32,500
Median annual salary (50th Percentile) £50,000 £45,000 £45,000
Median % change year-on-year +11.11% - +5.88%
75th Percentile £62,500 £57,500 £56,250
90th Percentile £77,500 £68,750 £70,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 4 December 2021.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 4 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +7 170 £28,000 +1.82% 49
East Midlands -44 73 £25,000 -23.08% 24
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 4 December 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 110 (45.27%) Microsoft
2 108 (44.44%) Windows
3 83 (34.16%) Social Skills
4 78 (32.10%) Microsoft 365
5 71 (29.22%) Active Directory
6 59 (24.28%) Microsoft Office
7 55 (22.63%) Windows 10
8 51 (20.99%) Windows Server
9 40 (16.46%) SQL
10 39 (16.05%) Incident Management
10 39 (16.05%) ITIL
11 35 (14.40%) Dynamics 365
11 35 (14.40%) Problem-Solving
12 34 (13.99%) Azure
12 34 (13.99%) Windows 7
13 29 (11.93%) DHCP
14 28 (11.52%) Cisco
14 28 (11.52%) SQL Server
15 27 (11.11%) SLA
16 25 (10.29%) VPN
17 24 (9.88%) TCP/IP
17 24 (9.88%) Microsoft Excel
18 23 (9.47%) SharePoint
18 23 (9.47%) VMware
19 22 (9.05%) ERP
19 22 (9.05%) Analytical Skills
20 21 (8.64%) DNS
20 21 (8.64%) Microsoft Certification
20 21 (8.64%) Marketing
20 21 (8.64%) Data Analysis

Support Analyst Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.47%) SharePoint
2 8 (3.29%) MS Exchange
3 2 (0.82%) IIS
4 1 (0.41%) ArcGIS
4 1 (0.41%) CMS
4 1 (0.41%) Skype for Business
Applications
1 59 (24.28%) Microsoft Office
2 24 (9.88%) Microsoft Excel
3 2 (0.82%) Microsoft PowerPoint
Business Applications
1 6 (2.47%) Dynamics AX
1 6 (2.47%) Dynamics CRM
2 3 (1.23%) Remedy ITSM
3 2 (0.82%) SAP SD
4 1 (0.41%) Dynamics NAV
4 1 (0.41%) Oracle EBS
4 1 (0.41%) Oracle EBS R12
4 1 (0.41%) Sage 50
4 1 (0.41%) SAP PM
4 1 (0.41%) SAP S/4HANA
Cloud Services
1 78 (32.10%) Microsoft 365
2 35 (14.40%) Dynamics 365
3 34 (13.99%) Azure
4 19 (7.82%) Power Platform
5 14 (5.76%) Azure Logic Apps
6 8 (3.29%) Azure Active Directory
7 7 (2.88%) SaaS
8 5 (2.06%) Power Automate
9 4 (1.65%) AWS
9 4 (1.65%) OneDrive
9 4 (1.65%) Slack
10 3 (1.23%) Google Workspace
11 2 (0.82%) Cloud Computing
11 2 (0.82%) OpenShift
11 2 (0.82%) PowerApps
12 1 (0.41%) IaaS
12 1 (0.41%) PaaS
12 1 (0.41%) SuccessFactors
Communications & Networking
1 29 (11.93%) DHCP
2 25 (10.29%) VPN
3 24 (9.88%) TCP/IP
4 21 (8.64%) DNS
5 18 (7.41%) LAN
5 18 (7.41%) WAN
6 16 (6.58%) Firewall
7 9 (3.70%) Wireless
8 8 (3.29%) WLAN
9 7 (2.88%) VoIP
10 5 (2.06%) Wi-Fi
11 4 (1.65%) FTP
11 4 (1.65%) Internet
12 3 (1.23%) SAN
12 3 (1.23%) Skype
13 2 (0.82%) Network Security
13 2 (0.82%) SD-WAN
13 2 (0.82%) SMTP
13 2 (0.82%) VLAN
14 1 (0.41%) CTI
Database & Business Intelligence
1 28 (11.52%) SQL Server
2 18 (7.41%) Power BI
3 12 (4.94%) SQL Server Integration Services
3 12 (4.94%) SQL Server Reporting Services
4 3 (1.23%) SQL Server Analysis Services
5 2 (0.82%) GIS
5 2 (0.82%) Microsoft Analysis Services
5 2 (0.82%) MySQL
5 2 (0.82%) Relational Database
6 1 (0.41%) Big Data
6 1 (0.41%) Data Warehouse
6 1 (0.41%) Hadoop
6 1 (0.41%) KNIME
6 1 (0.41%) MS Access
6 1 (0.41%) Oracle Reports
6 1 (0.41%) Pentaho
6 1 (0.41%) SAP BW
6 1 (0.41%) SQL Server 2012
Development Applications
1 5 (2.06%) JIRA
2 4 (1.65%) Team Foundation Server
3 3 (1.23%) Browser DevTools
4 2 (0.82%) Bitbucket
4 2 (0.82%) IntelliJ
General
1 83 (34.16%) Social Skills
2 22 (9.05%) Analytical Skills
3 21 (8.64%) Marketing
4 18 (7.41%) Organisational Skills
5 14 (5.76%) Retail
6 13 (5.35%) Finance
6 13 (5.35%) Law
6 13 (5.35%) Manufacturing
7 6 (2.47%) Local Government
7 6 (2.47%) Presentation Skills
7 6 (2.47%) Telecoms
8 3 (1.23%) Back Office
8 3 (1.23%) Legal
9 2 (0.82%) Automotive
10 1 (0.41%) Billing
10 1 (0.41%) Documentation Skills
10 1 (0.41%) French Language
10 1 (0.41%) Games
10 1 (0.41%) German Language
10 1 (0.41%) Public Sector
Libraries, Frameworks & Software Standards
1 5 (2.06%) .NET
1 5 (2.06%) EDI
1 5 (2.06%) SOAP
1 5 (2.06%) Web Services
2 4 (1.65%) JSON
2 4 (1.65%) XML
3 3 (1.23%) AngularJS
3 3 (1.23%) ODBC
4 2 (0.82%) RESTful
5 1 (0.41%) COM
5 1 (0.41%) Middleware
5 1 (0.41%) OAuth
5 1 (0.41%) OpenID
5 1 (0.41%) Oracle Fusion
5 1 (0.41%) REST
5 1 (0.41%) SAML
5 1 (0.41%) SAP Basis
5 1 (0.41%) Spring
Miscellaneous
1 20 (8.23%) Driving Licence
2 7 (2.88%) Fat Client
2 7 (2.88%) Thin Client
3 6 (2.47%) Self-Motivation
4 4 (1.65%) Data Protection Act
5 3 (1.23%) Housing Association
5 3 (1.23%) Replication
6 2 (0.82%) FMCG
6 2 (0.82%) Life Science
6 2 (0.82%) Renewable Energy
6 2 (0.82%) Social Media
6 2 (0.82%) Video Conferencing
7 1 (0.41%) Analytical Mindset
7 1 (0.41%) AS400
7 1 (0.41%) Data Centre
7 1 (0.41%) Linux Command Line
7 1 (0.41%) Mobile App
7 1 (0.41%) Private Cloud
7 1 (0.41%) Public Cloud
7 1 (0.41%) SCADA
Operating Systems
1 108 (44.44%) Windows
2 55 (22.63%) Windows 10
3 51 (20.99%) Windows Server
4 34 (13.99%) Windows 7
5 19 (7.82%) Windows Server 2012
6 14 (5.76%) Windows Server 2008
6 14 (5.76%) Windows Server 2016
7 11 (4.53%) Windows Server 2019
8 7 (2.88%) Windows 8
9 3 (1.23%) Linux
10 2 (0.82%) Android
10 2 (0.82%) Apple iOS
10 2 (0.82%) Unix
11 1 (0.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 39 (16.05%) Incident Management
1 39 (16.05%) ITIL
2 35 (14.40%) Problem-Solving
3 22 (9.05%) ERP
4 21 (8.64%) Data Analysis
5 19 (7.82%) CRM
6 17 (7.00%) Trend Analysis
7 14 (5.76%) Problem Management
8 11 (4.53%) Change Management
8 11 (4.53%) Proactive Monitoring
9 10 (4.12%) Agile Software Development
9 10 (4.12%) Asset Management
9 10 (4.12%) Continuous Improvement
9 10 (4.12%) Line Management
9 10 (4.12%) Service Management
10 9 (3.70%) ITSM
11 8 (3.29%) Business Intelligence
11 8 (3.29%) Service Delivery
11 8 (3.29%) User Acceptance Testing
12 7 (2.88%) Logistics
Programming Languages
1 40 (16.46%) SQL
2 6 (2.47%) C#
3 5 (2.06%) Java
3 5 (2.06%) JavaScript
3 5 (2.06%) PowerShell
4 4 (1.65%) Python
5 3 (1.23%) T-SQL
6 2 (0.82%) Shell Script
7 1 (0.41%) Perl
7 1 (0.41%) PL/SQL
7 1 (0.41%) VB.NET
7 1 (0.41%) VBA
Qualifications
1 21 (8.64%) Microsoft Certification
2 11 (4.53%) Degree
3 5 (2.06%) ITIL Foundation Certificate
4 4 (1.65%) Computer Science Degree
5 3 (1.23%) A+ Certification
5 3 (1.23%) ITIL Certification
5 3 (1.23%) MCP
5 3 (1.23%) MCSE
5 3 (1.23%) SC Cleared
5 3 (1.23%) Security Cleared
6 2 (0.82%) CompTIA Security+
6 2 (0.82%) Network+ Certification
7 1 (0.41%) Cisco Certification
7 1 (0.41%) DBS Check
7 1 (0.41%) HNC
7 1 (0.41%) HND
7 1 (0.41%) Master's Degree
Quality Assurance & Compliance
1 27 (11.11%) SLA
2 8 (3.29%) QA
3 2 (0.82%) GDPR
4 1 (0.41%) ISO/IEC 27001
4 1 (0.41%) PMO
System Software
1 71 (29.22%) Active Directory
2 13 (5.35%) VMware Infrastructure
3 9 (3.70%) Hyper-V
4 7 (2.88%) XenApp
5 4 (1.65%) BitLocker
5 4 (1.65%) VMware Server
6 3 (1.23%) Firmware
7 2 (0.82%) Docker
7 2 (0.82%) vSphere
8 1 (0.41%) Virtual Machines
8 1 (0.41%) VMware ESXi
Systems Management
1 12 (4.94%) SCCM
2 7 (2.88%) WSUS
3 5 (2.06%) Backup Exec
3 5 (2.06%) Microsoft Intune
4 3 (1.23%) FortiGate
4 3 (1.23%) Jamf Pro
4 3 (1.23%) Kubernetes
5 1 (0.41%) Active Directory Federation Services
5 1 (0.41%) AirWatch
5 1 (0.41%) Norton AntiVirus
5 1 (0.41%) SCOM
Vendors
1 110 (45.27%) Microsoft
2 28 (11.52%) Cisco
3 23 (9.47%) VMware
4 19 (7.82%) Citrix
5 16 (6.58%) Apple
6 9 (3.70%) Dell
6 9 (3.70%) SAP
7 8 (3.29%) HP
8 7 (2.88%) Sophos
9 6 (2.47%) SolarWinds
10 5 (2.06%) arcserve
10 5 (2.06%) AVG
10 5 (2.06%) SonicWALL
10 5 (2.06%) Trend Micro
11 4 (1.65%) McAfee
11 4 (1.65%) Oracle
11 4 (1.65%) Siemens
12 3 (1.23%) Adobe
12 3 (1.23%) JD Edwards
12 3 (1.23%) Remedy