Support Analyst Job Trends in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £34,250 per year, according to job vacancies posted during the 6 months leading to 17 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Jun 2026
Same period 2025 Same period 2024
Rank 120 102 173
Rank change year-on-year -18 +71 -5
Permanent jobs requiring a Support Analyst 149 146 180
As % of all permanent jobs in the Midlands 1.20% 2.91% 1.27%
As % of the Job Titles category 1.26% 3.20% 1.35%
Number of salaries quoted 106 135 132
10th Percentile £24,750 £21,250 £25,000
25th Percentile £29,250 £27,750 £25,500
Median annual salary (50th Percentile) £34,250 £30,000 £31,000
Median % change year-on-year +14.17% -3.23% -3.13%
75th Percentile £40,000 £39,625 £37,813
90th Percentile £45,625 £53,750 £47,500
England median annual salary £34,828 £33,500 £35,000
% change year-on-year +3.96% -4.29% +1.45%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,791 4,558 13,296
% of permanent jobs with a recognized job title 94.76% 90.92% 94.08%
Number of salaries quoted 8,191 2,730 9,510
10th Percentile £30,000 £26,500 £26,250
25th Percentile £37,538 £32,000 £34,834
Median annual salary (50th Percentile) £50,000 £47,500 £47,500
Median % change year-on-year +5.26% - -9.52%
75th Percentile £65,000 £63,750 £60,741
90th Percentile £80,000 £75,000 £75,000
England median annual salary £57,239 £57,500 £52,500
% change year-on-year -0.45% +9.52% -12.86%

Support Analyst
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Support Analyst' in the job title relative to all permanent IT jobs advertised in the Midlands.

Support Analyst job vacancy trend in the Midlands

Support Analyst
Salary Trend in the Midlands

Salary distribution trend for Support Analyst job vacancies in the Midlands.

Salary distribution trend for Support Analyst job vacancies in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 17 June 2026.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 17 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -18 83 £35,000 +12.90% 5
East Midlands -26 66 £33,500 +13.56% 9
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 17 June 2026, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 51 (34.23%) Microsoft
2 45 (30.20%) Windows
3 38 (25.50%) Active Directory
4 35 (23.49%) Microsoft 365
4 35 (23.49%) Problem-Solving
5 29 (19.46%) SQL
6 25 (16.78%) Entra ID
7 24 (16.11%) Azure
7 24 (16.11%) Windows Server
8 23 (15.44%) ERP
9 18 (12.08%) Continuous Improvement
10 17 (11.41%) Customer Service
10 17 (11.41%) Root Cause Analysis
11 16 (10.74%) ITIL
11 16 (10.74%) Windows 10
12 14 (9.40%) SAP
12 14 (9.40%) SharePoint
13 13 (8.72%) SaaS
14 12 (8.05%) ITSM
14 12 (8.05%) Process Improvement
14 12 (8.05%) SQL Server
15 11 (7.38%) CRM
15 11 (7.38%) Microsoft Intune
16 10 (6.71%) JIRA
16 10 (6.71%) Logistics
16 10 (6.71%) Problem Management
17 9 (6.04%) DHCP
17 9 (6.04%) DNS
17 9 (6.04%) Security Cleared
17 9 (6.04%) SLA

Support Analyst Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (9.40%) SharePoint
2 6 (4.03%) Confluence
2 6 (4.03%) Microsoft Exchange
3 5 (3.36%) Skype for Business
4 3 (2.01%) IIS
Applications
1 3 (2.01%) Microsoft Excel
1 3 (2.01%) Photoshop
Business Applications
1 7 (4.70%) Elite 3E
1 7 (4.70%) Visualfiles
2 6 (4.03%) Dynamics CRM
3 5 (3.36%) SAP Business One
4 4 (2.68%) Exchequer
4 4 (2.68%) Primavera
4 4 (2.68%) SAP HR
4 4 (2.68%) SAP Payroll
5 3 (2.01%) SAP Business ByDesign
6 2 (1.34%) SAP S/4HANA
7 1 (0.67%) Dynamics AX
7 1 (0.67%) SAP EWM
7 1 (0.67%) SAP WM
Cloud Services
1 35 (23.49%) Microsoft 365
2 25 (16.78%) Entra ID
3 24 (16.11%) Azure
4 13 (8.72%) SaaS
5 7 (4.70%) IaaS
5 7 (4.70%) PaaS
6 4 (2.68%) AWS
7 2 (1.34%) OneDrive
8 1 (0.67%) Dynamics 365
8 1 (0.67%) Microsoft Purview
8 1 (0.67%) Nutanix
Communications & Networking
1 9 (6.04%) DHCP
1 9 (6.04%) DNS
2 8 (5.37%) VPN
3 5 (3.36%) Skype
3 5 (3.36%) VoIP
4 4 (2.68%) TCP/IP
5 3 (2.01%) Firewall
6 2 (1.34%) Broadband
6 2 (1.34%) Ethernet
6 2 (1.34%) PBX
6 2 (1.34%) RFID
6 2 (1.34%) Unified Communications
Database & Business Intelligence
1 12 (8.05%) SQL Server
2 5 (3.36%) Crystal Reports
3 4 (2.68%) Oracle Reports
4 3 (2.01%) MySQL
Development Applications
1 10 (6.71%) JIRA
2 2 (1.34%) LabVIEW
General
1 29 (19.46%) Social Skills
2 27 (18.12%) Manufacturing
3 17 (11.41%) Analytical Skills
3 17 (11.41%) Finance
4 16 (10.74%) Law
5 11 (7.38%) Retail
6 9 (6.04%) Legal
7 3 (2.01%) Organisational Skills
8 1 (0.67%) Documentation Skills
8 1 (0.67%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.01%) CSS
1 3 (2.01%) HTML
1 3 (2.01%) JSON
2 1 (0.67%) SAP CAF
Miscellaneous
1 7 (4.70%) Onboarding
2 4 (2.68%) Driving Licence
3 3 (2.01%) Analytical Mindset
3 3 (2.01%) FMCG
3 3 (2.01%) iSeries
3 3 (2.01%) Social Media
4 1 (0.67%) Enterprise Software
Operating Systems
1 45 (30.20%) Windows
2 24 (16.11%) Windows Server
3 16 (10.74%) Windows 10
4 3 (2.01%) Linux
Processes & Methodologies
1 35 (23.49%) Problem-Solving
2 23 (15.44%) ERP
3 18 (12.08%) Continuous Improvement
4 17 (11.41%) Customer Service
4 17 (11.41%) Root Cause Analysis
5 16 (10.74%) ITIL
6 12 (8.05%) ITSM
6 12 (8.05%) Process Improvement
7 11 (7.38%) CRM
8 10 (6.71%) Logistics
8 10 (6.71%) Problem Management
9 8 (5.37%) Project Delivery
9 8 (5.37%) Service Management
10 7 (4.70%) Cybersecurity
10 7 (4.70%) Incident Management
11 6 (4.03%) Agile
11 6 (4.03%) Change Management
11 6 (4.03%) Service Delivery
12 5 (3.36%) Stakeholder Engagement
13 4 (2.68%) System Testing
Programming Languages
1 29 (19.46%) SQL
2 5 (3.36%) PowerShell
3 3 (2.01%) JavaScript
3 3 (2.01%) PHP
3 3 (2.01%) Python
3 3 (2.01%) VBA
Qualifications
1 9 (6.04%) Security Cleared
2 7 (4.70%) SC Cleared
3 5 (3.36%) Microsoft Certification
4 3 (2.01%) A+ Certification
4 3 (2.01%) Degree
5 2 (1.34%) HNC
5 2 (1.34%) MCSA
5 2 (1.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 9 (6.04%) SLA
2 6 (4.03%) Cyber Essentials
2 6 (4.03%) Cyber Essentials PLUS
3 2 (1.34%) Data Quality
4 1 (0.67%) GDPR
4 1 (0.67%) ISO/IEC 27001
System Software
1 38 (25.50%) Active Directory
2 2 (1.34%) BitLocker
3 1 (0.67%) Hyper-V
3 1 (0.67%) VMware Infrastructure
3 1 (0.67%) vSphere
Systems Management
1 11 (7.38%) Microsoft Intune
2 7 (4.70%) Single Sign-On
Vendors
1 51 (34.23%) Microsoft
2 14 (9.40%) SAP
3 8 (5.37%) iManage
3 8 (5.37%) VMware
4 7 (4.70%) Aderant
4 7 (4.70%) Intapp
5 5 (3.36%) Dell
5 5 (3.36%) McAfee
5 5 (3.36%) Sophos
5 5 (3.36%) Zoho
6 4 (2.68%) Oracle
6 4 (2.68%) Sage
7 3 (2.01%) Adobe
7 3 (2.01%) ConnectWise
7 3 (2.01%) ServiceNow
7 3 (2.01%) SolarWinds
8 2 (1.34%) Kaseya
8 2 (1.34%) Veeam
9 1 (0.67%) Autodesk
9 1 (0.67%) Computacenter