Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £29,500 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 157 173 167
Rank change year-on-year +16 -6 -45
Permanent jobs requiring a Support Analyst 109 161 157
As % of all permanent jobs advertised in the Midlands 1.54% 1.36% 1.69%
As % of the Job Titles category 1.67% 1.44% 1.89%
Number of salaries quoted 102 128 132
10th Percentile £21,250 £23,388 £23,775
25th Percentile £25,500 £25,500 £25,750
Median annual salary (50th Percentile) £29,500 £30,000 £30,500
Median % change year-on-year -1.67% -1.64% +7.02%
75th Percentile £41,000 £38,750 £37,063
90th Percentile £55,000 £47,875 £43,625
England median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +4.62%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,509 11,196 8,307
% of permanent jobs with a recognized job title 92.17% 94.29% 89.68%
Number of salaries quoted 2,841 8,341 4,661
10th Percentile £27,250 £26,250 £29,000
25th Percentile £33,750 £33,750 £37,500
Median annual salary (50th Percentile) £49,000 £47,500 £52,500
Median % change year-on-year +3.16% -9.52% +5.00%
75th Percentile £63,500 £60,741 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 9 May 2025.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +41 70 £30,000 -11.76% 13
East Midlands +16 39 £26,000 -3.70% 8
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 9 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 47 (43.12%) Social Skills
2 39 (35.78%) Microsoft 365
3 37 (33.94%) Microsoft
4 35 (32.11%) Windows
5 31 (28.44%) Active Directory
6 28 (25.69%) ITSM
7 26 (23.85%) SharePoint
8 25 (22.94%) SQL
8 25 (22.94%) Customer Service
9 24 (22.02%) Incident Management
10 21 (19.27%) Law
10 21 (19.27%) Microsoft Office
10 21 (19.27%) SAP
10 21 (19.27%) Analytical Skills
11 20 (18.35%) SLA
12 19 (17.43%) Microsoft Exchange
12 19 (17.43%) Data Security
12 19 (17.43%) Azure
13 18 (16.51%) GDPR
13 18 (16.51%) Problem-Solving
14 17 (15.60%) JIRA
14 17 (15.60%) Root Cause Analysis
15 16 (14.68%) Degree
15 16 (14.68%) Change Management
15 16 (14.68%) ITIL
16 15 (13.76%) Entra ID
17 13 (11.93%) OneDrive
17 13 (11.93%) SAP Fiori
17 13 (11.93%) SAP S/4HANA
17 13 (11.93%) SuccessFactors

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (23.85%) SharePoint
2 19 (17.43%) Microsoft Exchange
3 13 (11.93%) Confluence
4 2 (1.83%) IIS
5 1 (0.92%) Exchange Server 2010
5 1 (0.92%) Exchange Server 2013
5 1 (0.92%) WordPress
Applications
1 21 (19.27%) Microsoft Office
2 1 (0.92%) Microsoft Excel
Business Applications
1 13 (11.93%) SAP HCM
1 13 (11.93%) SAP HR
1 13 (11.93%) SAP Payroll
1 13 (11.93%) SAP S/4HANA
2 7 (6.42%) Dynamics NAV
3 6 (5.50%) SAP ERP
4 4 (3.67%) Remedy ITSM
5 2 (1.83%) Oracle Applications
5 2 (1.83%) Oracle EBS
Cloud Services
1 39 (35.78%) Microsoft 365
2 19 (17.43%) Azure
3 15 (13.76%) Entra ID
4 13 (11.93%) OneDrive
4 13 (11.93%) SuccessFactors
5 8 (7.34%) Power Automate
6 7 (6.42%) Dynamics 365
7 4 (3.67%) Power Platform
7 4 (3.67%) PowerApps
Communications & Networking
1 11 (10.09%) DHCP
2 10 (9.17%) TCP/IP
2 10 (9.17%) VoIP
3 8 (7.34%) Firewall
4 7 (6.42%) Wi-Fi
5 6 (5.50%) LAN
5 6 (5.50%) VPN
5 6 (5.50%) WAN
6 5 (4.59%) DNS
7 2 (1.83%) Remote Desktop
8 1 (0.92%) Internet
Database & Business Intelligence
1 1 (0.92%) Power BI
1 1 (0.92%) SQL Server
Development Applications
1 17 (15.60%) JIRA
General
1 47 (43.12%) Social Skills
2 21 (19.27%) Analytical Skills
2 21 (19.27%) Law
3 6 (5.50%) Telecoms
4 5 (4.59%) Documentation Skills
4 5 (4.59%) Games
4 5 (4.59%) Organisational Skills
5 4 (3.67%) Finance
6 3 (2.75%) Marketing
6 3 (2.75%) Retail
7 2 (1.83%) Manufacturing
8 1 (0.92%) Automotive
8 1 (0.92%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 13 (11.93%) SAP Fiori
2 3 (2.75%) Oracle Fusion
3 2 (1.83%) .NET
3 2 (1.83%) EDI
3 2 (1.83%) Middleware
4 1 (0.92%) ODBC
Miscellaneous
1 7 (6.42%) Driving Licence
2 5 (4.59%) Management Information System
3 3 (2.75%) Data Protection Act
4 2 (1.83%) Analytical Mindset
5 1 (0.92%) Enterprise Software
5 1 (0.92%) iPhone
Operating Systems
1 35 (32.11%) Windows
2 10 (9.17%) Windows Server
3 6 (5.50%) Apple iOS
3 6 (5.50%) Mac OS
4 3 (2.75%) Linux
5 2 (1.83%) Windows 10
6 1 (0.92%) Android
Processes & Methodologies
1 28 (25.69%) ITSM
2 25 (22.94%) Customer Service
3 24 (22.02%) Incident Management
4 19 (17.43%) Data Security
5 18 (16.51%) Problem-Solving
6 17 (15.60%) Root Cause Analysis
7 16 (14.68%) Change Management
7 16 (14.68%) ITIL
8 13 (11.93%) Agile
8 13 (11.93%) Time Management
9 10 (9.17%) Asset Management
9 10 (9.17%) ERP
10 7 (6.42%) Collaborative Working
11 6 (5.50%) Continuous Improvement
11 6 (5.50%) Logistics
11 6 (5.50%) Problem Management
12 5 (4.59%) Customer Experience
12 5 (4.59%) Mentoring
13 4 (3.67%) Coaching
13 4 (3.67%) Mobile Device Management
Programming Languages
1 25 (22.94%) SQL
2 13 (11.93%) ABAP
3 4 (3.67%) C#
4 1 (0.92%) VB
Qualifications
1 16 (14.68%) Degree
2 6 (5.50%) ITIL Certification
3 5 (4.59%) MCSA
3 5 (4.59%) MCSE
3 5 (4.59%) Microsoft Certification
4 2 (1.83%) SC Cleared
4 2 (1.83%) Security Cleared
Quality Assurance & Compliance
1 20 (18.35%) SLA
2 18 (16.51%) GDPR
System Software
1 31 (28.44%) Active Directory
2 4 (3.67%) BitLocker
2 4 (3.67%) Firmware
Systems Management
1 11 (10.09%) Microsoft Intune
2 4 (3.67%) SCCM
3 1 (0.92%) Norton AntiVirus
Vendors
1 37 (33.94%) Microsoft
2 21 (19.27%) SAP
3 10 (9.17%) Apple
4 5 (4.59%) Meraki
4 5 (4.59%) Sage
5 4 (3.67%) HP
5 4 (3.67%) McAfee
5 4 (3.67%) MobileIron
5 4 (3.67%) Remedy
6 3 (2.75%) Google
6 3 (2.75%) Oracle
7 2 (1.83%) JD Edwards
8 1 (0.92%) ServiceNow
8 1 (0.92%) Sophos
8 1 (0.92%) Symantec