Period
to 20 November 2017

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in the East Midlands during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 69 90 72
Rank change year-on-year +21 -18 +6
Permanent jobs requiring a Support Analyst 210 199 279
As % of all permanent IT jobs advertised in the East Midlands 4.04% 3.07% 3.73%
As % of the Job Titles category 4.15% 3.14% 3.83%
Number of salaries quoted 189 179 241
East Midlands median annual salary £26,500 £30,000 £26,500
Median salary % change year-on-year -11.67% +13.21% -11.67%
10th Percentile £20,500 £20,500 £18,750
90th Percentile £40,600 £44,250 £40,000
England median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5057 6334 7285
% of permanent IT jobs with a recognized job title 97.29% 97.72% 97.50%
Number of salaries quoted 4209 5011 5906
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,700 £24,000 £22,500
90th Percentile £62,500 £62,500 £57,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 20 November 2017.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire +30 58 £25,750 -1.90% 4
Northamptonshire +52 54 £23,500 -21.67% 6
Nottinghamshire +9 43 £30,500 +22.00% 2
Leicestershire -8 36 £25,750 -35.63% 2
Lincolnshire +5 6 £21,000 -22.22%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring Support Analyst in the job title.

1 118 (56.19%) Windows
2 92 (43.81%) SQL
3 85 (40.48%) Microsoft
4 59 (28.10%) Active Directory
5 52 (24.76%) Windows Server
6 49 (23.33%) Microsoft Office
7 45 (21.43%) SQL Server
8 43 (20.48%) ITIL
9 39 (18.57%) Windows 7
10 31 (14.76%) Office 365
11 26 (12.38%) Windows Server 2008
12 24 (11.43%) Windows 8
12 24 (11.43%) Degree
13 23 (10.95%) Microsoft Azure
14 22 (10.48%) Linux
14 22 (10.48%) Oracle
15 21 (10.00%) VMware
16 20 (9.52%) Windows 10
17 18 (8.57%) Finance
17 18 (8.57%) Dynamics AX
17 18 (8.57%) Incident Management
18 17 (8.10%) Amazon AWS
19 16 (7.62%) HTML
20 15 (7.14%) Retail
21 14 (6.67%) Computer Science
21 14 (6.67%) User Acceptance Testing
21 14 (6.67%) JavaScript
21 14 (6.67%) T-SQL
21 14 (6.67%) Cisco
22 13 (6.19%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.19%) MS Exchange
2 8 (3.81%) SharePoint
3 6 (2.86%) Exchange Server 2007
4 5 (2.38%) Apache
4 5 (2.38%) Exchange Server 2010
4 5 (2.38%) Gentran
4 5 (2.38%) Tomcat
5 3 (1.43%) Confluence
5 3 (1.43%) Exchange Server 2013
6 2 (0.95%) BizTalk Server
6 2 (0.95%) CMS
6 2 (0.95%) JBoss
6 2 (0.95%) Moodle
7 1 (0.48%) iPlanet
7 1 (0.48%) WebSphere
Applications
1 49 (23.33%) Microsoft Office
2 4 (1.90%) Microsoft Excel
Business Applications
1 18 (8.57%) Dynamics AX
2 5 (2.38%) Dynamics NAV
3 4 (1.90%) Bond Adapt
3 4 (1.90%) Dynamics CRM
4 2 (0.95%) SAP MM
5 1 (0.48%) Oracle EBS
5 1 (0.48%) Oracle Financials
5 1 (0.48%) SAP CO
5 1 (0.48%) SAP FI
5 1 (0.48%) SAP FI/CO
5 1 (0.48%) SAP LE
5 1 (0.48%) SAP PM
5 1 (0.48%) SAP PP
5 1 (0.48%) SAP QM
5 1 (0.48%) SAP SD
Cloud Services
1 31 (14.76%) Office 365
2 23 (10.95%) Microsoft Azure
3 17 (8.10%) Amazon AWS
4 3 (1.43%) Cloud Computing
5 2 (0.95%) Dynamics 365
5 2 (0.95%) SaaS
Communications & Networking
1 9 (4.29%) LAN
1 9 (4.29%) Unified Communications
2 8 (3.81%) SAN
3 7 (3.33%) WAN
4 6 (2.86%) Firewall
5 5 (2.38%) DHCP
5 5 (2.38%) DNS
5 5 (2.38%) TCP/IP
6 2 (0.95%) Cisco IOS
7 1 (0.48%) VoIP
7 1 (0.48%) VPN
Database & Business Intelligence
1 45 (21.43%) SQL Server
2 9 (4.29%) MySQL
3 7 (3.33%) Oracle Database
4 6 (2.86%) Data Warehouse
5 5 (2.38%) RDBMS
5 5 (2.38%) Relational Database
6 4 (1.90%) SQL Server Reporting Services
7 3 (1.43%) SQL Server Integration Services
8 2 (0.95%) SQL Server Analysis Services
9 1 (0.48%) QlikView
9 1 (0.48%) SAP HANA
Development Applications
1 3 (1.43%) JIRA
General
1 18 (8.57%) Finance
2 15 (7.14%) Retail
3 8 (3.81%) Manufacturing
4 4 (1.90%) Law
4 4 (1.90%) Telecoms
5 3 (1.43%) Banking
5 3 (1.43%) Marketing
6 1 (0.48%) Advertising
6 1 (0.48%) Investment Banking
Libraries, Frameworks & Software Standards
1 16 (7.62%) HTML
2 12 (5.71%) .NET
3 10 (4.76%) CSS
4 7 (3.33%) Node.js
5 2 (0.95%) Middleware
5 2 (0.95%) Natural Language Processing
5 2 (0.95%) Visualforce
5 2 (0.95%) XML
6 1 (0.48%) EDI
6 1 (0.48%) J2EE
6 1 (0.48%) Mason
6 1 (0.48%) SAP ALE
6 1 (0.48%) Web Services
Miscellaneous
1 14 (6.67%) Computer Science
2 11 (5.24%) Analytical Skills
3 8 (3.81%) Data Centre
4 4 (1.90%) Public Cloud
4 4 (1.90%) Smartphone
5 3 (1.43%) Driving Licence
6 2 (0.95%) CCTV
6 2 (0.95%) Enterprise Software
6 2 (0.95%) Learning Management System
7 1 (0.48%) AS400
7 1 (0.48%) Client/Server
7 1 (0.48%) Cyberthreat
7 1 (0.48%) Enterprise Storage
7 1 (0.48%) iPad
7 1 (0.48%) iSeries
7 1 (0.48%) Virtual Team
Operating Systems
1 118 (56.19%) Windows
2 52 (24.76%) Windows Server
3 39 (18.57%) Windows 7
4 26 (12.38%) Windows Server 2008
5 24 (11.43%) Windows 8
6 22 (10.48%) Linux
7 20 (9.52%) Windows 10
8 10 (4.76%) Unix
9 4 (1.90%) Red Hat Enterprise Linux
10 3 (1.43%) Data ONTAP
10 3 (1.43%) Windows Server 2012
11 2 (0.95%) Mac OS X
11 2 (0.95%) Windows Mobile
12 1 (0.48%) Windows Server 2003
12 1 (0.48%) Windows XP
Processes & Methodologies
1 43 (20.48%) ITIL
2 18 (8.57%) Incident Management
3 14 (6.67%) User Acceptance Testing
4 13 (6.19%) Document Management
4 13 (6.19%) Mentoring
5 12 (5.71%) CRM
5 12 (5.71%) Software Testing
6 11 (5.24%) ERP
7 9 (4.29%) Manual Testing
8 7 (3.33%) Business Intelligence
8 7 (3.33%) Coaching
8 7 (3.33%) Innovative Thinking
8 7 (3.33%) Mobile Development
8 7 (3.33%) OO
9 6 (2.86%) Problem Management
9 6 (2.86%) Workflow
10 5 (2.38%) Agile Software Development
10 5 (2.38%) Data Management
10 5 (2.38%) Disaster Recovery
10 5 (2.38%) Root Cause Analysis
Programming Languages
1 92 (43.81%) SQL
2 14 (6.67%) JavaScript
2 14 (6.67%) T-SQL
3 13 (6.19%) Java
4 9 (4.29%) PL/SQL
5 4 (1.90%) C#
5 4 (1.90%) PowerShell
6 3 (1.43%) X++
7 2 (0.95%) Apex Code
7 2 (0.95%) PHP
Qualifications
1 24 (11.43%) Degree
2 12 (5.71%) Computer Science Degree
3 6 (2.86%) ITIL Foundation Certificate
3 6 (2.86%) Microsoft Certification
4 4 (1.90%) Security Cleared
5 3 (1.43%) HNC
5 3 (1.43%) SC Cleared
6 2 (0.95%) ITIL Certification
6 2 (0.95%) MCSE
7 1 (0.48%) CCNA
7 1 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 3 (1.43%) SLA
2 1 (0.48%) Data Quality
2 1 (0.48%) GxP
2 1 (0.48%) ISO 9001
2 1 (0.48%) PMO
2 1 (0.48%) QA
2 1 (0.48%) Sarbanes-Oxley
System Software
1 59 (28.10%) Active Directory
2 13 (6.19%) VMware Infrastructure
3 4 (1.90%) Hyper-V
4 3 (1.43%) Microsoft Virtual Server
4 3 (1.43%) Virtual Servers
4 3 (1.43%) VMware Server
4 3 (1.43%) vSphere
5 1 (0.48%) Terminal Services
5 1 (0.48%) VMware ESXi
Systems Management
1 5 (2.38%) Cisco CUCM
2 3 (1.43%) Ansible
3 1 (0.48%) Norton AntiVirus
Vendors
1 85 (40.48%) Microsoft
2 22 (10.48%) Oracle
3 21 (10.00%) VMware
4 14 (6.67%) Cisco
5 9 (4.29%) SAP
6 7 (3.33%) Progress
6 7 (3.33%) Salesforce.com
7 6 (2.86%) Kaspersky
7 6 (2.86%) NetApp
7 6 (2.86%) Workday
8 5 (2.38%) Kofax
9 4 (1.90%) Citrix
9 4 (1.90%) Red Hat
10 3 (1.43%) Apple
11 2 (0.95%) Adobe
11 2 (0.95%) Blackboard
11 2 (0.95%) Cognos
11 2 (0.95%) Dell
11 2 (0.95%) EMC
11 2 (0.95%) McAfee