Period
to 12 December 2019

The median annual salary for a Support Analyst was £25,000 in advertised job vacancies in the East Midlands during the 6 months to 12 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
12 Dec 2019
Same period 2018 Same period 2017
Rank 115 122 73
Rank change year-on-year +7 -49 +29
Permanent jobs requiring a Support Analyst 90 104 214
As % of all permanent IT jobs advertised in the East Midlands 2.31% 2.36% 4.06%
As % of the Job Titles category 2.38% 2.45% 4.17%
Number of salaries quoted 75 95 196
East Midlands median annual salary £25,000 £31,000 £25,000
Median salary % change year-on-year -19.35% +24.00% -16.67%
10th Percentile £18,500 £20,950 £19,250
90th Percentile £33,150 £43,250 £40,750
England median annual salary £30,500 £32,500 £30,000
% change year-on-year -6.15% +8.33% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 3,777 4,252 5,130
% of permanent IT jobs with a recognized job title 96.85% 96.64% 97.40%
Number of salaries quoted 3,240 3,263 4,281
East Midlands median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,750 £25,000 £23,750
90th Percentile £70,000 £67,500 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 12 December 2019.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 12 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +38 49 £25,000 -4.76% 6
Northamptonshire +10 21 £28,500 -12.31% 7
Derbyshire -2 9 £27,500 +20.88% 4
Nottinghamshire -16 9 £20,000 -27.27% 8
Lincolnshire -14 1 £23,500 -7.84% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 12 December 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Support Analyst in the job title.

1 38 (42.22%) SQL
2 28 (31.11%) Microsoft
3 25 (27.78%) ITIL
4 23 (25.56%) Microsoft Office
4 23 (25.56%) Windows
5 21 (23.33%) Problem-Solving
6 20 (22.22%) SLA
7 19 (21.11%) Runbook
8 15 (16.67%) Hardware Maintenance
8 15 (16.67%) Citrix
8 15 (16.67%) Configuration Management
8 15 (16.67%) CMDB
9 14 (15.56%) Retail
10 13 (14.44%) Proactive Monitoring
10 13 (14.44%) A+ Certification
11 12 (13.33%) Incident Management
11 12 (13.33%) Virtual Machines
11 12 (13.33%) PowerShell
11 12 (13.33%) XenApp
12 11 (12.22%) C#
13 10 (11.11%) Linux
13 10 (11.11%) Service Delivery
13 10 (11.11%) AWS
13 10 (11.11%) Windows 10
14 9 (10.00%) Data Centre
14 9 (10.00%) Hyper-V
14 9 (10.00%) SCVMM
14 9 (10.00%) Degree
14 9 (10.00%) Windows Server 2003
14 9 (10.00%) WAN

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.78%) SharePoint
2 4 (4.44%) MS Exchange
3 1 (1.11%) Exchange Server 2010
3 1 (1.11%) Skype for Business
Applications
1 23 (25.56%) Microsoft Office
2 2 (2.22%) Microsoft Excel
3 1 (1.11%) Microsoft PowerPoint
Business Applications
1 1 (1.11%) Dynamics CRM
1 1 (1.11%) iTrent
1 1 (1.11%) SystmOne
Cloud Services
1 10 (11.11%) AWS
2 5 (5.56%) Office 365
3 2 (2.22%) Azure
4 1 (1.11%) Dynamics 365
Communications & Networking
1 9 (10.00%) WAN
2 8 (8.89%) LAN
3 5 (5.56%) DHCP
3 5 (5.56%) TCP/IP
4 4 (4.44%) ADSL
4 4 (4.44%) DNS
5 3 (3.33%) Remote Desktop
6 1 (1.11%) ISDN
6 1 (1.11%) PBX
6 1 (1.11%) Skype
6 1 (1.11%) VLAN
6 1 (1.11%) VPN
6 1 (1.11%) Wireless
6 1 (1.11%) Wireshark
Database & Business Intelligence
1 5 (5.56%) SQL Server
2 1 (1.11%) Big Data
2 1 (1.11%) Electronic Patient Records
2 1 (1.11%) MySQL
2 1 (1.11%) Oracle Reports
2 1 (1.11%) SQLPlus
Development Applications
1 1 (1.11%) Bazaar
1 1 (1.11%) Eclipse
1 1 (1.11%) Visual Studio
General
1 14 (15.56%) Retail
2 3 (3.33%) French Language
3 2 (2.22%) Automotive
3 2 (2.22%) German Language
3 2 (2.22%) Telecoms
4 1 (1.11%) Dutch Language
4 1 (1.11%) Finance
4 1 (1.11%) Manufacturing
4 1 (1.11%) Portuguese Language
4 1 (1.11%) Publishing
4 1 (1.11%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (8.89%) Web Services
2 5 (5.56%) .NET
3 3 (3.33%) ASP.NET
4 1 (1.11%) Spring
Miscellaneous
1 15 (16.67%) CMDB
2 9 (10.00%) Data Centre
3 6 (6.67%) Analytical Skills
4 3 (3.33%) Self-Motivation
4 3 (3.33%) User Experience
5 1 (1.11%) Enterprise Software
5 1 (1.11%) iPhone
5 1 (1.11%) Social Media
Operating Systems
1 23 (25.56%) Windows
2 10 (11.11%) Linux
2 10 (11.11%) Windows 10
3 9 (10.00%) Windows Server 2003
4 7 (7.78%) Windows Server
5 6 (6.67%) Windows 7
6 4 (4.44%) Windows Server 2012
7 3 (3.33%) Apple iOS
8 1 (1.11%) Windows XP
Processes & Methodologies
1 25 (27.78%) ITIL
2 21 (23.33%) Problem-Solving
3 19 (21.11%) Runbook
4 15 (16.67%) Configuration Management
4 15 (16.67%) Hardware Maintenance
5 13 (14.44%) Proactive Monitoring
6 12 (13.33%) Incident Management
7 10 (11.11%) Service Delivery
8 7 (7.78%) Multichannel Retail
8 7 (7.78%) OO
8 7 (7.78%) OOP
9 6 (6.67%) Computer Science
9 6 (6.67%) Logistics
9 6 (6.67%) Problem Management
10 4 (4.44%) Continuous Improvement
10 4 (4.44%) Defect Management
10 4 (4.44%) DevOps
11 3 (3.33%) Asset Management
11 3 (3.33%) ITIL V3
11 3 (3.33%) Software Deployment
Programming Languages
1 38 (42.22%) SQL
2 12 (13.33%) PowerShell
3 11 (12.22%) C#
4 8 (8.89%) Java
5 6 (6.67%) C++
6 1 (1.11%) VB
6 1 (1.11%) VB.NET
Qualifications
1 13 (14.44%) A+ Certification
2 9 (10.00%) Degree
3 6 (6.67%) Computer Science Degree
4 4 (4.44%) SC Cleared
4 4 (4.44%) Security Cleared
5 2 (2.22%) HND
5 2 (2.22%) ITIL Certification
5 2 (2.22%) Microsoft Certification
6 1 (1.11%) CCNA
6 1 (1.11%) Cisco Certification
6 1 (1.11%) MCP
6 1 (1.11%) MCSA
6 1 (1.11%) MCSE
6 1 (1.11%) MOS
Quality Assurance & Compliance
1 20 (22.22%) SLA
2 2 (2.22%) Data Quality
3 1 (1.11%) GDPR
3 1 (1.11%) ISO/IEC 27001
System Software
1 12 (13.33%) Virtual Machines
1 12 (13.33%) XenApp
2 9 (10.00%) Hyper-V
3 6 (6.67%) Active Directory
Systems Management
1 9 (10.00%) SCVMM
2 7 (7.78%) ZABBIX
3 6 (6.67%) SCCM
4 3 (3.33%) SCOM
Vendors
1 28 (31.11%) Microsoft
2 15 (16.67%) Citrix
3 8 (8.89%) Google
4 5 (5.56%) Cisco
5 4 (4.44%) Oracle
6 1 (1.11%) Avaya
6 1 (1.11%) ConnectWise
6 1 (1.11%) Dell
6 1 (1.11%) Hitachi
6 1 (1.11%) HP
6 1 (1.11%) IBM
6 1 (1.11%) Mitel
6 1 (1.11%) Sun
6 1 (1.11%) WatchGuard