Period
to 21 June 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the East Midlands during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 86 68 72
Rank change year-on-year -18 +4 +27
Permanent jobs requiring a Support Analyst 172 206 239
As % of all permanent IT jobs advertised in the East Midlands 3.32% 3.70% 3.72%
As % of the Job Titles category 3.40% 3.82% 3.81%
Number of salaries quoted 149 188 195
East Midlands median annual salary £27,500 £29,000 £28,500
Median salary % change year-on-year -5.17% +1.75% +14.00%
10th Percentile £20,700 £20,350 £19,750
90th Percentile £45,000 £39,500 £44,250
England median annual salary £32,500 £32,000 £32,000
% change year-on-year +1.56% - -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5,056 5,397 6,273
% of permanent IT jobs with a recognized job title 97.66% 97.03% 97.54%
Number of salaries quoted 4,252 4,423 5,037
East Midlands median annual salary £42,375 £40,000 £40,000
Median salary % change year-on-year +5.94% - -
10th Percentile £25,000 £24,000 £23,000
90th Percentile £65,000 £60,850 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 21 June 2018.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire +11 45 £25,000 -9.09% 1
Northamptonshire -27 44 £32,500 - 4
Nottinghamshire 0 41 £30,000 +27.66% 5
Derbyshire -12 28 £26,750 +0.94% 2
Lincolnshire -2 4 £18,500 -7.50% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 21 June 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Support Analyst in the job title.

1 92 (53.49%) Microsoft
2 88 (51.16%) SQL
3 81 (47.09%) Windows
4 48 (27.91%) Microsoft Office
5 46 (26.74%) ITIL
6 39 (22.67%) Windows 10
7 38 (22.09%) Windows Server
8 37 (21.51%) SQL Server
9 36 (20.93%) Windows 7
9 36 (20.93%) Windows Server 2008
10 33 (19.19%) Active Directory
11 31 (18.02%) Unix
12 26 (15.12%) Java
13 25 (14.53%) SLA
14 24 (13.95%) Linux
15 22 (12.79%) Office 365
15 22 (12.79%) Windows 8
16 21 (12.21%) Manual Testing
16 21 (12.21%) Incident Management
17 18 (10.47%) Cisco
18 17 (9.88%) Oracle
18 17 (9.88%) Dynamics AX
19 16 (9.30%) .NET
20 15 (8.72%) Retail
20 15 (8.72%) Windows Server 2012
20 15 (8.72%) Root Cause Analysis
20 15 (8.72%) Problem-Solving
21 13 (7.56%) Finance
22 12 (6.98%) DNS
22 12 (6.98%) Agile Software Development

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.65%) MS Exchange
2 7 (4.07%) SharePoint
2 7 (4.07%) Skype for Business
3 3 (1.74%) Exchange Server 2013
3 3 (1.74%) Oracle Workflow
4 1 (0.58%) IIS
Applications
1 48 (27.91%) Microsoft Office
2 5 (2.91%) Microsoft Excel
3 1 (0.58%) Microsoft PowerPoint
Business Applications
1 17 (9.88%) Dynamics AX
2 6 (3.49%) Remedy ITSM
3 4 (2.33%) SAP WM
4 3 (1.74%) Line 500
4 3 (1.74%) Oracle Applications
4 3 (1.74%) Oracle EBS
4 3 (1.74%) Sage 1000
4 3 (1.74%) Sage 500
5 2 (1.16%) Dynamics NAV
5 2 (1.16%) NetSuite
5 2 (1.16%) SAP MM
6 1 (0.58%) SAP CO
6 1 (0.58%) SAP FI
6 1 (0.58%) SAP FI/CO
6 1 (0.58%) SAP PP
6 1 (0.58%) SAP QM
6 1 (0.58%) SAP SCM
6 1 (0.58%) SAP SD
Cloud Services
1 22 (12.79%) Office 365
2 12 (6.98%) Microsoft Azure
3 1 (0.58%) Amazon AWS
3 1 (0.58%) Boomi
3 1 (0.58%) Cloud Computing
3 1 (0.58%) G Suite
3 1 (0.58%) IBM Cloud
Communications & Networking
1 12 (6.98%) DNS
2 11 (6.40%) Firewall
3 9 (5.23%) TCP/IP
4 8 (4.65%) DHCP
4 8 (4.65%) IPsec
5 7 (4.07%) SSL
5 7 (4.07%) VPN
5 7 (4.07%) Wireless
6 6 (3.49%) Remote Desktop
7 5 (2.91%) WAN
7 5 (2.91%) Wi-Fi
8 4 (2.33%) Internet
8 4 (2.33%) LAN
8 4 (2.33%) Skype
8 4 (2.33%) SSH
8 4 (2.33%) VLAN
9 1 (0.58%) Cisco ASA
9 1 (0.58%) Unified Communications
9 1 (0.58%) VoIP
9 1 (0.58%) WLAN
Database & Business Intelligence
1 37 (21.51%) SQL Server
2 9 (5.23%) SQL Server Reporting Services
3 6 (3.49%) MySQL
3 6 (3.49%) SQL Server 2000
4 4 (2.33%) SQL Server Integration Services
5 3 (1.74%) Oracle Database
5 3 (1.74%) Oracle Reports
5 3 (1.74%) SQL Server 2012
6 2 (1.16%) Crystal Reports
6 2 (1.16%) SAP BW
6 2 (1.16%) SAP HANA
7 1 (0.58%) Relational Database
7 1 (0.58%) SQL Server 2008
7 1 (0.58%) SQL Server Analysis Services
Development Applications
1 3 (1.74%) Oracle Forms
2 1 (0.58%) Hudson
General
1 15 (8.72%) Retail
2 13 (7.56%) Finance
3 11 (6.40%) Games
4 5 (2.91%) Manufacturing
5 4 (2.33%) Advertising
5 4 (2.33%) Back Office
5 4 (2.33%) Marketing
6 3 (1.74%) Banking
7 2 (1.16%) Law
7 2 (1.16%) Telecoms
8 1 (0.58%) Dutch Language
8 1 (0.58%) Electronics
8 1 (0.58%) French Language
8 1 (0.58%) General Ledger
8 1 (0.58%) German Language
8 1 (0.58%) Investment Banking
8 1 (0.58%) Portuguese Language
8 1 (0.58%) Publishing
8 1 (0.58%) Spanish Language
Libraries, Frameworks & Software Standards
1 16 (9.30%) .NET
2 10 (5.81%) jQuery
3 8 (4.65%) AngularJS
3 8 (4.65%) Backbone.js
3 8 (4.65%) CSS
3 8 (4.65%) CSS3
3 8 (4.65%) HTML
3 8 (4.65%) HTML5
3 8 (4.65%) Node.js
3 8 (4.65%) RequireJS
3 8 (4.65%) Underscore.js
4 6 (3.49%) Visualforce
5 5 (2.91%) LDAP
6 4 (2.33%) 802.1X
7 3 (1.74%) ASP.NET
7 3 (1.74%) Middleware
7 3 (1.74%) WF
8 2 (1.16%) EDI
8 2 (1.16%) SOAP
8 2 (1.16%) WSDL
Miscellaneous
1 8 (4.65%) Mobile App
2 7 (4.07%) Data Centre
3 4 (2.33%) Data Structures
4 2 (1.16%) Driving Licence
4 2 (1.16%) EPoS
4 2 (1.16%) Self-Motivation
5 1 (0.58%) Analytical Skills
5 1 (0.58%) CMDB
5 1 (0.58%) Digital Signage
5 1 (0.58%) EFT
5 1 (0.58%) Handset
5 1 (0.58%) Linux Command Line
5 1 (0.58%) Replication
5 1 (0.58%) Smartphone
Operating Systems
1 81 (47.09%) Windows
2 39 (22.67%) Windows 10
3 38 (22.09%) Windows Server
4 36 (20.93%) Windows 7
4 36 (20.93%) Windows Server 2008
5 31 (18.02%) Unix
6 24 (13.95%) Linux
7 22 (12.79%) Windows 8
8 15 (8.72%) Windows Server 2012
9 4 (2.33%) Oracle Linux
9 4 (2.33%) Red Hat Enterprise Linux
9 4 (2.33%) Solaris
9 4 (2.33%) Ubuntu
10 2 (1.16%) Mac OS X
11 1 (0.58%) AIX
11 1 (0.58%) Mac OS
11 1 (0.58%) Windows Server 2003
11 1 (0.58%) Windows XP
Processes & Methodologies
1 46 (26.74%) ITIL
2 21 (12.21%) Incident Management
2 21 (12.21%) Manual Testing
3 15 (8.72%) Problem-Solving
3 15 (8.72%) Root Cause Analysis
4 12 (6.98%) Agile Software Development
4 12 (6.98%) Problem Management
5 11 (6.40%) Service Management
6 9 (5.23%) ITSM
7 8 (4.65%) ITIL V3
7 8 (4.65%) Mobile Application Development
7 8 (4.65%) Responsive Web Design
7 8 (4.65%) Web Development
8 7 (4.07%) ERP
8 7 (4.07%) Logistics
9 6 (3.49%) Disaster Recovery
9 6 (3.49%) E-Commerce
10 5 (2.91%) Change Management
10 5 (2.91%) Configuration Management
10 5 (2.91%) Service Delivery
Programming Languages
1 88 (51.16%) SQL
2 26 (15.12%) Java
3 11 (6.40%) T-SQL
4 10 (5.81%) JavaScript
5 9 (5.23%) Bash Shell
5 9 (5.23%) C#
5 9 (5.23%) Perl
6 8 (4.65%) PHP
7 6 (3.49%) Apex Code
7 6 (3.49%) PL/SQL
7 6 (3.49%) PowerShell
7 6 (3.49%) VB
8 5 (2.91%) VBScript
9 4 (2.33%) X++
10 2 (1.16%) ABAP
11 1 (0.58%) C++
11 1 (0.58%) Shell Script
11 1 (0.58%) VBA
Qualifications
1 6 (3.49%) ITIL Certification
1 6 (3.49%) Microsoft Certification
2 4 (2.33%) Degree
2 4 (2.33%) MCP
2 4 (2.33%) MCSA
3 3 (1.74%) CCNA
3 3 (1.74%) Cisco Certification
4 2 (1.16%) MCITP
4 2 (1.16%) MCSE
4 2 (1.16%) MCTS
5 1 (0.58%) A+ Certification
5 1 (0.58%) CCNP
5 1 (0.58%) Computer Science Degree
5 1 (0.58%) Network+ Certification
5 1 (0.58%) Oracle Certification
5 1 (0.58%) Sun Certification
Quality Assurance & Compliance
1 25 (14.53%) SLA
2 5 (2.91%) ISO/IEC 27001
3 4 (2.33%) PCI DSS
System Software
1 33 (19.19%) Active Directory
2 9 (5.23%) VMware Infrastructure
3 6 (3.49%) Hyper-V
4 4 (2.33%) Snort
4 4 (2.33%) VMware Workstation
5 1 (0.58%) vSphere
5 1 (0.58%) XenApp
Systems Management
1 9 (5.23%) SCCM
2 4 (2.33%) FortiGate
2 4 (2.33%) Snorby
2 4 (2.33%) Suricata
2 4 (2.33%) Symantec Endpoint Protection
3 1 (0.58%) SCOM
3 1 (0.58%) SCSM
3 1 (0.58%) Systems Management Server (SMS)
Vendors
1 92 (53.49%) Microsoft
2 18 (10.47%) Cisco
3 17 (9.88%) Oracle
4 11 (6.40%) VMware
5 8 (4.65%) Citrix
6 6 (3.49%) BMC
6 6 (3.49%) Remedy
6 6 (3.49%) Salesforce.com
6 6 (3.49%) SAP
6 6 (3.49%) Veeam
7 5 (2.91%) Apple
7 5 (2.91%) HP
7 5 (2.91%) Juniper
8 4 (2.33%) ProCurve
8 4 (2.33%) Red Hat
8 4 (2.33%) Sage
8 4 (2.33%) Symantec
9 3 (1.74%) IBM
9 3 (1.74%) Kaspersky
10 2 (1.16%) Dell