Period
to 20 January 2019

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the East Midlands during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 131 78 119
Rank change year-on-year -53 +41 -47
Permanent jobs requiring a Support Analyst 83 181 155
As % of all permanent IT jobs advertised in the East Midlands 1.98% 3.53% 2.53%
As % of the Job Titles category 2.05% 3.62% 2.61%
Number of salaries quoted 78 173 136
East Midlands median annual salary £26,000 £25,000 £27,000
Median salary % change year-on-year +4.00% -7.41% -1.82%
10th Percentile £19,775 £19,250 £20,750
90th Percentile £38,750 £38,950 £43,750
England median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,055 5,004 5,949
% of permanent IT jobs with a recognized job title 96.75% 97.49% 97.29%
Number of salaries quoted 3,025 4,222 4,761
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +1.27%
10th Percentile £25,000 £25,000 £24,000
90th Percentile £67,500 £63,750 £63,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 20 January 2019.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -13 33 £32,000 +42.22% 5
Leicestershire -35 20 £25,500 -5.56% 5
Nottinghamshire -3 17 £24,500 -16.24% 3
Lincolnshire +26 5 £25,500 +4.08% 3
Derbyshire -17 5 £23,000 -8.00% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 20 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Support Analyst in the job title.

1 42 (50.60%) Microsoft
2 40 (48.19%) Windows
3 29 (34.94%) SQL
4 26 (31.33%) ITIL
4 26 (31.33%) Active Directory
5 20 (24.10%) Office 365
6 19 (22.89%) Windows Server
7 16 (19.28%) Windows 7
8 15 (18.07%) Incident Management
9 14 (16.87%) Windows Server 2008
9 14 (16.87%) Problem-Solving
10 13 (15.66%) Windows Server 2012
11 12 (14.46%) TCP/IP
11 12 (14.46%) DNS
11 12 (14.46%) ERP
11 12 (14.46%) MS Exchange
11 12 (14.46%) Oracle
11 12 (14.46%) Microsoft Office
12 11 (13.25%) SLA
12 11 (13.25%) DHCP
12 11 (13.25%) Analytical Skills
13 10 (12.05%) Cisco
13 10 (12.05%) Microsoft Certification
13 10 (12.05%) MCSE
13 10 (12.05%) VMware
14 9 (10.84%) Manufacturing
14 9 (10.84%) Service Management
14 9 (10.84%) Firewall
14 9 (10.84%) Retail
14 9 (10.84%) SQL Server

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.46%) MS Exchange
2 5 (6.02%) SharePoint
3 2 (2.41%) Skype for Business
4 1 (1.20%) IIS
4 1 (1.20%) SugarCRM
Applications
1 12 (14.46%) Microsoft Office
2 4 (4.82%) Microsoft Excel
3 2 (2.41%) Microsoft PowerPoint
4 1 (1.20%) CATIA
4 1 (1.20%) MS Visio
Business Applications
1 3 (3.61%) Dynamics CRM
1 3 (3.61%) Infor M3
2 2 (2.41%) Dynamics AX
3 1 (1.20%) ENOVIA
3 1 (1.20%) NetSuite
3 1 (1.20%) Oracle Assets
3 1 (1.20%) Oracle Cash Management
3 1 (1.20%) Oracle CRM
3 1 (1.20%) Oracle EBS
3 1 (1.20%) Oracle EBS R12
3 1 (1.20%) Oracle Financials
3 1 (1.20%) Oracle Payables
3 1 (1.20%) Oracle Receivables
3 1 (1.20%) Oracle Retail
3 1 (1.20%) Sage CRM
3 1 (1.20%) SAP CRM
3 1 (1.20%) SAP ECC
3 1 (1.20%) SAP MM
3 1 (1.20%) SAP S/4HANA
Cloud Services
1 20 (24.10%) Office 365
2 5 (6.02%) Microsoft Azure
3 3 (3.61%) Dynamics 365
3 3 (3.61%) SaaS
4 1 (1.20%) Amazon AWS
4 1 (1.20%) G Suite
4 1 (1.20%) PaaS
Communications & Networking
1 12 (14.46%) DNS
1 12 (14.46%) TCP/IP
2 11 (13.25%) DHCP
3 9 (10.84%) Firewall
4 7 (8.43%) WAN
5 5 (6.02%) VPN
6 4 (4.82%) LAN
6 4 (4.82%) VLAN
7 3 (3.61%) Internet
7 3 (3.61%) Skype
8 2 (2.41%) VoIP
9 1 (1.20%) IP Telephony
9 1 (1.20%) Telepresence
9 1 (1.20%) Unified Communications
9 1 (1.20%) Wireless
Database & Business Intelligence
1 9 (10.84%) SQL Server
2 3 (3.61%) MySQL
3 2 (2.41%) Oracle Reports
4 1 (1.20%) DB2
4 1 (1.20%) Oracle BI EE
4 1 (1.20%) Oracle Database
4 1 (1.20%) SQL Server 2012
4 1 (1.20%) SQL Server Integration Services
4 1 (1.20%) SQL Server Reporting Services
Development Applications
1 2 (2.41%) JIRA
General
1 9 (10.84%) Manufacturing
1 9 (10.84%) Retail
2 8 (9.64%) Games
3 5 (6.02%) Finance
4 1 (1.20%) Advertising
4 1 (1.20%) Aerospace
4 1 (1.20%) Automotive
4 1 (1.20%) Back Office
4 1 (1.20%) Front Office
4 1 (1.20%) Publishing
Libraries, Frameworks & Software Standards
1 4 (4.82%) XML
2 3 (3.61%) .NET
2 3 (3.61%) HTML
3 1 (1.20%) CSS
3 1 (1.20%) EDI
3 1 (1.20%) WAP
3 1 (1.20%) XSLT
Miscellaneous
1 11 (13.25%) Analytical Skills
2 4 (4.82%) Clustering
2 4 (4.82%) CMDB
3 3 (3.61%) FMCG
4 2 (2.41%) Data Centre
5 1 (1.20%) Driving Licence
5 1 (1.20%) Handset
5 1 (1.20%) Self-Motivation
5 1 (1.20%) Video Conferencing
5 1 (1.20%) Video\Live Streaming
Operating Systems
1 40 (48.19%) Windows
2 19 (22.89%) Windows Server
3 16 (19.28%) Windows 7
4 14 (16.87%) Windows Server 2008
5 13 (15.66%) Windows Server 2012
6 6 (7.23%) Windows 10
7 5 (6.02%) Linux
8 4 (4.82%) Apple iOS
8 4 (4.82%) Windows Server 2003
9 1 (1.20%) CentOS
9 1 (1.20%) Mac OS
9 1 (1.20%) Mac OS X
9 1 (1.20%) Windows 8
Processes & Methodologies
1 26 (31.33%) ITIL
2 15 (18.07%) Incident Management
3 14 (16.87%) Problem-Solving
4 12 (14.46%) ERP
5 9 (10.84%) Service Management
6 7 (8.43%) Agile Software Development
7 5 (6.02%) Patch Management
8 4 (4.82%) Configuration Management
8 4 (4.82%) CRM
8 4 (4.82%) Hardware Maintenance
8 4 (4.82%) ITIL V3
8 4 (4.82%) Network Load Balancing
8 4 (4.82%) Runbook
9 3 (3.61%) Change Control
9 3 (3.61%) Computer Science
9 3 (3.61%) Line Management
10 2 (2.41%) Continuous Improvement
10 2 (2.41%) Creative Problem-Solving
10 2 (2.41%) Logistics
10 2 (2.41%) Network Monitoring
Programming Languages
1 29 (34.94%) SQL
2 5 (6.02%) PL/SQL
3 4 (4.82%) Bash Shell
3 4 (4.82%) C#
3 4 (4.82%) Java
4 3 (3.61%) JavaScript
5 1 (1.20%) C++
5 1 (1.20%) PHP
5 1 (1.20%) PowerShell
Qualifications
1 10 (12.05%) MCSE
1 10 (12.05%) Microsoft Certification
2 4 (4.82%) CCNA
2 4 (4.82%) Cisco Certification
2 4 (4.82%) Degree
2 4 (4.82%) MCP
2 4 (4.82%) MCSA
2 4 (4.82%) VMware Certified Professional (VCP)
3 2 (2.41%) Computer Science Degree
3 2 (2.41%) MCITP
3 2 (2.41%) MCTS
4 1 (1.20%) ITIL Certification
4 1 (1.20%) SC Cleared
4 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 11 (13.25%) SLA
2 2 (2.41%) PMO
2 2 (2.41%) QA
3 1 (1.20%) GDPR
3 1 (1.20%) ISO/IEC 27001
System Software
1 26 (31.33%) Active Directory
2 4 (4.82%) Hyper-V
3 1 (1.20%) BitLocker
3 1 (1.20%) GPFS
3 1 (1.20%) Virtual Machines
3 1 (1.20%) VMware Infrastructure
Systems Management
1 5 (6.02%) SCCM
2 1 (1.20%) AirWatch
2 1 (1.20%) Cobbler
2 1 (1.20%) Ganglia
2 1 (1.20%) Nagios
Vendors
1 42 (50.60%) Microsoft
2 12 (14.46%) Oracle
3 10 (12.05%) Cisco
3 10 (12.05%) VMware
4 8 (9.64%) Citrix
5 6 (7.23%) Apple
6 4 (4.82%) McAfee
6 4 (4.82%) SAP
7 3 (3.61%) Infor
7 3 (3.61%) ServiceNow
8 2 (2.41%) PeopleSoft
8 2 (2.41%) Salesforce.com
9 1 (1.20%) Amdocs
9 1 (1.20%) Google
9 1 (1.20%) HP
9 1 (1.20%) JD Edwards
9 1 (1.20%) KANA
9 1 (1.20%) Lagan
9 1 (1.20%) Oneserve
9 1 (1.20%) Sage