Period
to 26 September 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in the East Midlands during the 6 months to 26 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 99 70 74
Rank change year-on-year -29 +4 +9
Permanent jobs requiring a Support Analyst 130 192 248
As % of all permanent IT jobs advertised in the East Midlands 2.70% 3.73% 3.85%
As % of the Job Titles category 2.78% 3.84% 3.94%
Number of salaries quoted 108 166 220
East Midlands median annual salary £32,500 £27,250 £32,500
Median salary % change year-on-year +19.27% -16.15% +28.71%
10th Percentile £20,125 £20,750 £19,975
90th Percentile £43,900 £38,750 £44,300
England median annual salary £32,500 £32,500 £31,000
% change year-on-year - +4.84% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,678 5,006 6,288
% of permanent IT jobs with a recognized job title 97.28% 97.20% 97.67%
Number of salaries quoted 3,812 4,171 5,019
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,763 £23,500 £23,601
90th Percentile £67,500 £62,500 £60,750
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 26 September 2018.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +14 41 £32,875 -1.87% 4
Northamptonshire -33 32 £33,000 +13.79% 8
Derbyshire -15 24 £27,750 +7.77% 2
Leicestershire -12 22 £32,500 +30.00% 2
Lincolnshire +3 6 £19,375 -5.49% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 26 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Support Analyst in the job title.

1 72 (55.38%) Microsoft
2 66 (50.77%) Windows
3 52 (40.00%) SQL
4 40 (30.77%) ITIL
5 39 (30.00%) Active Directory
6 33 (25.38%) SQL Server
7 29 (22.31%) Microsoft Office
8 23 (17.69%) DNS
9 22 (16.92%) Office 365
9 22 (16.92%) Windows Server 2012
10 21 (16.15%) Cisco
11 20 (15.38%) Windows 10
12 19 (14.62%) Dynamics AX
12 19 (14.62%) Oracle
12 19 (14.62%) SLA
12 19 (14.62%) Windows Server
13 18 (13.85%) Linux
13 18 (13.85%) Windows 7
14 17 (13.08%) Incident Management
15 16 (12.31%) Unix
15 16 (12.31%) DHCP
15 16 (12.31%) Problem-Solving
16 15 (11.54%) Windows Server 2008
17 14 (10.77%) Retail
17 14 (10.77%) TCP/IP
18 13 (10.00%) MS Exchange
18 13 (10.00%) ITSM
18 13 (10.00%) Agile Software Development
19 12 (9.23%) Microsoft Azure
19 12 (9.23%) Root Cause Analysis

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.00%) MS Exchange
2 7 (5.38%) Skype for Business
3 5 (3.85%) SharePoint
4 2 (1.54%) Exchange Server 2013
4 2 (1.54%) IIS
Applications
1 29 (22.31%) Microsoft Office
2 7 (5.38%) Microsoft Excel
3 1 (0.77%) Microsoft PowerPoint
Business Applications
1 19 (14.62%) Dynamics AX
2 6 (4.62%) Remedy ITSM
3 5 (3.85%) NetSuite
3 5 (3.85%) SAP WM
4 1 (0.77%) Dynamics CRM
4 1 (0.77%) Dynamics NAV
4 1 (0.77%) Infor M3
4 1 (0.77%) Line 500
4 1 (0.77%) Oracle Applications
4 1 (0.77%) Sage 1000
4 1 (0.77%) Sage 500
4 1 (0.77%) SAP MM
4 1 (0.77%) SAP SCM
Cloud Services
1 22 (16.92%) Office 365
2 12 (9.23%) Microsoft Azure
3 6 (4.62%) G Suite
3 6 (4.62%) SaaS
4 2 (1.54%) Amazon AWS
5 1 (0.77%) Cloud Computing
5 1 (0.77%) Dynamics 365
5 1 (0.77%) IBM Cloud
5 1 (0.77%) PaaS
Communications & Networking
1 23 (17.69%) DNS
2 16 (12.31%) DHCP
3 14 (10.77%) TCP/IP
4 10 (7.69%) IPsec
5 9 (6.92%) Firewall
6 8 (6.15%) WAN
7 7 (5.38%) Skype
7 7 (5.38%) VPN
7 7 (5.38%) Wireless
8 6 (4.62%) SSL
8 6 (4.62%) VLAN
8 6 (4.62%) Wi-Fi
9 5 (3.85%) LAN
10 3 (2.31%) Remote Desktop
10 3 (2.31%) SSH
11 1 (0.77%) Cisco ASA
11 1 (0.77%) FTP
11 1 (0.77%) SAN
11 1 (0.77%) SMS
11 1 (0.77%) VoIP
Database & Business Intelligence
1 33 (25.38%) SQL Server
2 8 (6.15%) SQL Server Reporting Services
3 6 (4.62%) SQL Server 2000
4 5 (3.85%) MySQL
4 5 (3.85%) SQL Server 2012
5 4 (3.08%) SQL Server Integration Services
6 2 (1.54%) SAP BW
6 2 (1.54%) SAP HANA
7 1 (0.77%) Crystal Reports
7 1 (0.77%) DB2
7 1 (0.77%) Oracle Database
7 1 (0.77%) SQL Server 2008
7 1 (0.77%) SQL Server 2016
Development Applications
1 1 (0.77%) Hudson
General
1 14 (10.77%) Retail
2 9 (6.92%) Finance
2 9 (6.92%) Manufacturing
3 4 (3.08%) Games
4 3 (2.31%) Aerospace
4 3 (2.31%) Marketing
4 3 (2.31%) Publishing
5 2 (1.54%) Advertising
5 2 (1.54%) Banking
5 2 (1.54%) Telecoms
6 1 (0.77%) Back Office
6 1 (0.77%) Electronics
6 1 (0.77%) General Ledger
Libraries, Frameworks & Software Standards
1 10 (7.69%) .NET
2 4 (3.08%) EDI
3 3 (2.31%) 802.1X
3 3 (2.31%) ASP.NET
3 3 (2.31%) LDAP
4 1 (0.77%) COM
4 1 (0.77%) Visualforce
4 1 (0.77%) WAP
4 1 (0.77%) XML
4 1 (0.77%) XSLT
Miscellaneous
1 4 (3.08%) Self-Motivation
2 3 (2.31%) Analytical Skills
2 3 (2.31%) Clustering
3 2 (1.54%) CMDB
3 2 (1.54%) Data Centre
3 2 (1.54%) Data Structures
3 2 (1.54%) Driving Licence
3 2 (1.54%) Handset
3 2 (1.54%) Replication
4 1 (0.77%) Computer Science
4 1 (0.77%) FMCG
4 1 (0.77%) IBM Mainframe
4 1 (0.77%) Mainframe
4 1 (0.77%) User Experience
Operating Systems
1 66 (50.77%) Windows
2 22 (16.92%) Windows Server 2012
3 20 (15.38%) Windows 10
4 19 (14.62%) Windows Server
5 18 (13.85%) Linux
5 18 (13.85%) Windows 7
6 16 (12.31%) Unix
7 15 (11.54%) Windows Server 2008
8 7 (5.38%) Oracle Linux
8 7 (5.38%) Red Hat Enterprise Linux
9 5 (3.85%) Mac OS X
10 4 (3.08%) Apple iOS
10 4 (3.08%) Windows Server 2003
11 3 (2.31%) Mac OS
11 3 (2.31%) Ubuntu
12 2 (1.54%) Windows XP
13 1 (0.77%) AIX
13 1 (0.77%) Solaris
13 1 (0.77%) Windows 8
Processes & Methodologies
1 40 (30.77%) ITIL
2 17 (13.08%) Incident Management
3 16 (12.31%) Problem-Solving
4 13 (10.00%) Agile Software Development
4 13 (10.00%) ITSM
5 12 (9.23%) Root Cause Analysis
6 11 (8.46%) ITIL V3
7 10 (7.69%) Service Management
8 9 (6.92%) Change Management
8 9 (6.92%) ERP
9 8 (6.15%) Configuration Management
9 8 (6.15%) Problem Management
10 7 (5.38%) Antivirus Management
10 7 (5.38%) Software Deployment
11 6 (4.62%) Business Intelligence
12 5 (3.85%) Break/Fix
12 5 (3.85%) Continuous Improvement
12 5 (3.85%) Disaster Recovery
12 5 (3.85%) Logistics
13 4 (3.08%) Hardware Maintenance
Programming Languages
1 52 (40.00%) SQL
2 7 (5.38%) Bash Shell
2 7 (5.38%) Java
3 6 (4.62%) VB
4 5 (3.85%) PowerShell
4 5 (3.85%) VBScript
5 4 (3.08%) Perl
5 4 (3.08%) T-SQL
6 3 (2.31%) C#
6 3 (2.31%) PL/SQL
7 2 (1.54%) ABAP
7 2 (1.54%) X++
8 1 (0.77%) Apex Code
8 1 (0.77%) C++
8 1 (0.77%) COBOL
8 1 (0.77%) JCL
8 1 (0.77%) VBA
Qualifications
1 7 (5.38%) MCSE
1 7 (5.38%) Microsoft Certification
2 5 (3.85%) CCNA
2 5 (3.85%) Cisco Certification
3 3 (2.31%) MCITP
3 3 (2.31%) MCTS
3 3 (2.31%) VMware Certified Professional (VCP)
4 1 (0.77%) Degree
4 1 (0.77%) ITIL Certification
4 1 (0.77%) MCP
4 1 (0.77%) MCSA
4 1 (0.77%) Oracle Certification
4 1 (0.77%) Sun Certification
Quality Assurance & Compliance
1 19 (14.62%) SLA
2 4 (3.08%) ISO/IEC 27001
3 3 (2.31%) PCI DSS
4 1 (0.77%) GDPR
System Software
1 39 (30.00%) Active Directory
2 8 (6.15%) Hyper-V
3 7 (5.38%) VMware Infrastructure
4 3 (2.31%) BitLocker
4 3 (2.31%) Snort
4 3 (2.31%) VMware Workstation
5 1 (0.77%) Virtual Machines
5 1 (0.77%) XenApp
Systems Management
1 5 (3.85%) SCCM
2 3 (2.31%) FortiGate
2 3 (2.31%) Snorby
2 3 (2.31%) Suricata
2 3 (2.31%) Symantec Endpoint Protection
Vendors
1 72 (55.38%) Microsoft
2 21 (16.15%) Cisco
3 19 (14.62%) Oracle
4 12 (9.23%) VMware
5 8 (6.15%) SAP
6 7 (5.38%) Red Hat
6 7 (5.38%) Remedy
7 6 (4.62%) BMC
8 5 (3.85%) Citrix
8 5 (3.85%) HP
8 5 (3.85%) JD Edwards
8 5 (3.85%) Veeam
9 4 (3.08%) Google
10 3 (2.31%) Apple
10 3 (2.31%) Juniper
10 3 (2.31%) ProCurve
10 3 (2.31%) Symantec
11 2 (1.54%) IBM
11 2 (1.54%) Sage
11 2 (1.54%) Salesforce.com