Period
to 12 November 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the East Midlands during the 6 months to 12 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East Midlands
6 months to
12 Nov 2018
Same period 2017 Same period 2016
Rank 102 68 90
Rank change year-on-year -34 +22 -14
Permanent jobs requiring a Support Analyst 127 207 206
As % of all permanent IT jobs advertised in the East Midlands 2.75% 4.03% 3.13%
As % of the Job Titles category 2.84% 4.14% 3.20%
Number of salaries quoted 107 183 184
East Midlands median annual salary £30,000 £27,000 £30,000
Median salary % change year-on-year +11.11% -10.00% +13.21%
10th Percentile £20,750 £20,525 £20,500
90th Percentile £42,050 £42,200 £44,250
England median annual salary £32,500 £31,500 £31,500
% change year-on-year +3.17% - -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,474 5,003 6,428
% of permanent IT jobs with a recognized job title 96.82% 97.43% 97.79%
Number of salaries quoted 3,538 4,164 5,079
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,500 £24,000
90th Percentile £67,500 £61,250 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Support Analyst in the East Midlands

Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East Midlands.

Salary trend for Support Analyst in the East Midlands

Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing Support Analyst in the East Midlands over the 6 months to 12 November 2018.

Salary histogram for Support Analyst in the East Midlands

Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East Midlands region over the 6 months to 12 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -32 38 £32,500 +35.42%
Nottinghamshire +18 32 £27,500 -9.84% 5
Derbyshire -18 24 £27,750 +11.00% 2
Leicestershire -26 20 £25,500 +2.00% 4
Lincolnshire +11 6 £21,750 +3.57% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 12 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring Support Analyst in the job title.

1 69 (54.33%) Microsoft
2 63 (49.61%) Windows
3 45 (35.43%) SQL
4 40 (31.50%) ITIL
5 38 (29.92%) Active Directory
6 31 (24.41%) SQL Server
7 29 (22.83%) Microsoft Office
8 26 (20.47%) Oracle
9 25 (19.69%) Office 365
10 24 (18.90%) Windows Server 2012
11 22 (17.32%) Problem-Solving
11 22 (17.32%) DNS
12 21 (16.54%) Cisco
13 20 (15.75%) Incident Management
13 20 (15.75%) Windows Server
14 18 (14.17%) SLA
15 17 (13.39%) Windows 7
15 17 (13.39%) Windows 10
16 16 (12.60%) Windows Server 2008
17 15 (11.81%) DHCP
17 15 (11.81%) TCP/IP
18 14 (11.02%) Linux
18 14 (11.02%) Service Management
18 14 (11.02%) Retail
19 13 (10.24%) Microsoft Azure
19 13 (10.24%) ITSM
19 13 (10.24%) Root Cause Analysis
20 12 (9.45%) Manufacturing
20 12 (9.45%) MS Exchange
20 12 (9.45%) SAP

Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.45%) MS Exchange
2 7 (5.51%) SharePoint
2 7 (5.51%) Skype for Business
3 2 (1.57%) IIS
4 1 (0.79%) SugarCRM
Applications
1 29 (22.83%) Microsoft Office
2 9 (7.09%) Microsoft Excel
3 3 (2.36%) Microsoft PowerPoint
4 1 (0.79%) MS Visio
Business Applications
1 11 (8.66%) Dynamics AX
2 6 (4.72%) Remedy ITSM
3 5 (3.94%) NetSuite
3 5 (3.94%) SAP WM
4 3 (2.36%) Dynamics CRM
4 3 (2.36%) Infor M3
5 2 (1.57%) SAP MM
6 1 (0.79%) Dynamics NAV
6 1 (0.79%) Oracle Applications
6 1 (0.79%) Oracle Assets
6 1 (0.79%) Oracle Cash Management
6 1 (0.79%) Oracle CRM
6 1 (0.79%) Oracle EBS
6 1 (0.79%) Oracle Financials
6 1 (0.79%) Oracle Payables
6 1 (0.79%) Oracle Receivables
6 1 (0.79%) Sage CRM
6 1 (0.79%) SAP CRM
6 1 (0.79%) SAP S/4HANA
6 1 (0.79%) SAP SCM
Cloud Services
1 25 (19.69%) Office 365
2 13 (10.24%) Microsoft Azure
3 6 (4.72%) SaaS
4 5 (3.94%) G Suite
5 3 (2.36%) Dynamics 365
6 2 (1.57%) Amazon AWS
7 1 (0.79%) Cloud Computing
7 1 (0.79%) IBM Cloud
7 1 (0.79%) PaaS
Communications & Networking
1 22 (17.32%) DNS
2 15 (11.81%) DHCP
2 15 (11.81%) TCP/IP
3 10 (7.87%) Firewall
4 8 (6.30%) IPsec
4 8 (6.30%) WAN
5 7 (5.51%) Skype
6 5 (3.94%) LAN
6 5 (3.94%) VLAN
6 5 (3.94%) VPN
6 5 (3.94%) Wireless
7 4 (3.15%) Wi-Fi
8 3 (2.36%) VoIP
9 2 (1.57%) Internet
10 1 (0.79%) Cisco ASA
10 1 (0.79%) FTP
10 1 (0.79%) Intranet
10 1 (0.79%) IP Telephony
10 1 (0.79%) SAN
10 1 (0.79%) SSL
Database & Business Intelligence
1 31 (24.41%) SQL Server
2 7 (5.51%) SQL Server Reporting Services
3 6 (4.72%) MySQL
3 6 (4.72%) SQL Server 2000
4 5 (3.94%) SQL Server 2012
5 4 (3.15%) SQL Server Integration Services
6 2 (1.57%) Oracle Reports
6 2 (1.57%) SAP BW
6 2 (1.57%) SAP HANA
7 1 (0.79%) Crystal Reports
7 1 (0.79%) DB2
7 1 (0.79%) Oracle BI EE
7 1 (0.79%) Oracle Database
7 1 (0.79%) SQL Server 2008
7 1 (0.79%) SQL Server 2016
Development Applications
1 1 (0.79%) Hudson
General
1 14 (11.02%) Retail
2 12 (9.45%) Manufacturing
3 11 (8.66%) Finance
4 7 (5.51%) Games
5 3 (2.36%) Aerospace
5 3 (2.36%) Publishing
6 2 (1.57%) Banking
7 1 (0.79%) Advertising
7 1 (0.79%) Back Office
7 1 (0.79%) Electronics
7 1 (0.79%) Front Office
7 1 (0.79%) General Ledger
7 1 (0.79%) Marketing
7 1 (0.79%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (6.30%) .NET
2 4 (3.15%) EDI
3 3 (2.36%) XML
4 2 (1.57%) HTML
5 1 (0.79%) 802.1X
5 1 (0.79%) COM
5 1 (0.79%) CSS
5 1 (0.79%) LDAP
5 1 (0.79%) WAP
5 1 (0.79%) XSLT
Miscellaneous
1 6 (4.72%) Analytical Skills
2 4 (3.15%) Clustering
2 4 (3.15%) CMDB
2 4 (3.15%) Self-Motivation
3 3 (2.36%) Data Centre
3 3 (2.36%) Driving Licence
3 3 (2.36%) FMCG
4 1 (0.79%) Computer Science
4 1 (0.79%) Data Structures
4 1 (0.79%) Handset
4 1 (0.79%) IBM Mainframe
4 1 (0.79%) Mainframe
4 1 (0.79%) Replication
4 1 (0.79%) User Experience
Operating Systems
1 63 (49.61%) Windows
2 24 (18.90%) Windows Server 2012
3 20 (15.75%) Windows Server
4 17 (13.39%) Windows 10
4 17 (13.39%) Windows 7
5 16 (12.60%) Windows Server 2008
6 14 (11.02%) Linux
7 10 (7.87%) Unix
8 7 (5.51%) Oracle Linux
8 7 (5.51%) Red Hat Enterprise Linux
9 5 (3.94%) Mac OS X
9 5 (3.94%) Windows Server 2003
10 4 (3.15%) Apple iOS
11 2 (1.57%) Mac OS
11 2 (1.57%) Windows XP
12 1 (0.79%) AIX
12 1 (0.79%) Ubuntu
12 1 (0.79%) Windows 8
Processes & Methodologies
1 40 (31.50%) ITIL
2 22 (17.32%) Problem-Solving
3 20 (15.75%) Incident Management
4 14 (11.02%) Service Management
5 13 (10.24%) ITSM
5 13 (10.24%) Root Cause Analysis
6 11 (8.66%) Agile Software Development
7 10 (7.87%) Configuration Management
7 10 (7.87%) ITIL V3
8 9 (7.09%) Change Management
8 9 (7.09%) ERP
9 8 (6.30%) Problem Management
10 7 (5.51%) Antivirus Management
10 7 (5.51%) Software Deployment
11 6 (4.72%) Business Intelligence
12 5 (3.94%) CRM
12 5 (3.94%) Disaster Recovery
12 5 (3.94%) Hardware Maintenance
13 4 (3.15%) Patch Management
13 4 (3.15%) Runbook
Programming Languages
1 45 (35.43%) SQL
2 7 (5.51%) PL/SQL
3 6 (4.72%) VB
4 5 (3.94%) Bash Shell
4 5 (3.94%) Java
4 5 (3.94%) PowerShell
4 5 (3.94%) VBScript
5 4 (3.15%) C#
6 3 (2.36%) T-SQL
7 2 (1.57%) ABAP
8 1 (0.79%) C++
8 1 (0.79%) COBOL
8 1 (0.79%) JavaScript
8 1 (0.79%) JCL
8 1 (0.79%) PHP
8 1 (0.79%) VBA
8 1 (0.79%) X++
Qualifications
1 9 (7.09%) MCSE
1 9 (7.09%) Microsoft Certification
2 5 (3.94%) CCNA
2 5 (3.94%) Cisco Certification
3 4 (3.15%) VMware Certified Professional (VCP)
4 3 (2.36%) MCP
4 3 (2.36%) MCSA
5 2 (1.57%) ITIL Certification
5 2 (1.57%) MCITP
5 2 (1.57%) MCTS
6 1 (0.79%) Degree
6 1 (0.79%) Oracle Certification
6 1 (0.79%) Sun Certification
Quality Assurance & Compliance
1 18 (14.17%) SLA
2 2 (1.57%) ISO/IEC 27001
2 2 (1.57%) PMO
2 2 (1.57%) QA
3 1 (0.79%) GDPR
3 1 (0.79%) PCI DSS
System Software
1 38 (29.92%) Active Directory
2 8 (6.30%) Hyper-V
3 5 (3.94%) VMware Infrastructure
4 3 (2.36%) BitLocker
5 2 (1.57%) Virtual Machines
6 1 (0.79%) Snort
6 1 (0.79%) VMware Workstation
6 1 (0.79%) XenApp
Systems Management
1 6 (4.72%) SCCM
2 1 (0.79%) AirWatch
2 1 (0.79%) FortiGate
2 1 (0.79%) Snorby
2 1 (0.79%) Suricata
2 1 (0.79%) Symantec Endpoint Protection
Vendors
1 69 (54.33%) Microsoft
2 26 (20.47%) Oracle
3 21 (16.54%) Cisco
4 12 (9.45%) SAP
5 11 (8.66%) VMware
6 8 (6.30%) Citrix
7 7 (5.51%) Red Hat
7 7 (5.51%) Remedy
8 6 (4.72%) BMC
9 5 (3.94%) Apple
9 5 (3.94%) JD Edwards
10 4 (3.15%) Google
10 4 (3.15%) Infor
11 3 (2.36%) HP
12 2 (1.57%) IBM
12 2 (1.57%) PeopleSoft
12 2 (1.57%) Sage
12 2 (1.57%) Salesforce.com
12 2 (1.57%) Veeam
13 1 (0.79%) Oneserve