Help Desk Support Jobs in the North of England

Help Desk Support
England > North of England

The median Help Desk Support salary in the North of England is £22,700 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 363 422 445
Rank change year-on-year +59 +23 -90
Permanent jobs requiring a Help Desk Support 23 3 18
As % of all permanent jobs advertised in the North of England 0.13% 0.018% 0.098%
As % of the Job Titles category 0.14% 0.020% 0.10%
Number of salaries quoted 23 2 17
10th Percentile £20,500 £26,900 £21,150
25th Percentile £21,000 £27,875 £21,750
Median annual salary (50th Percentile) £22,700 £30,500 £27,500
Median % change year-on-year -25.57% +10.91% +25.71%
75th Percentile £27,250 £32,875 £30,250
90th Percentile £31,400 £33,700 -
England median annual salary £24,000 £26,000 £26,250
% change year-on-year -7.69% -0.95% +0.96%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,989 15,062 17,598
% of permanent jobs with a recognized job title 95.04% 89.50% 96.24%
Number of salaries quoted 13,134 8,047 10,963
10th Percentile £27,000 £30,500 £27,750
25th Percentile £36,250 £40,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £78,446 £80,750 £80,000
England median annual salary £52,550 £60,800 £60,000
% change year-on-year -13.57% +1.33% +9.09%

Help Desk Support
Job Vacancy Trend in the North of England

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Help Desk Support in the North of England

Help Desk Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Help Desk Support in the North of England.

Salary trend for Help Desk Support in the North of England

Help Desk Support
Salary Histogram in the North of England

Salary distribution for jobs citing Help Desk Support in the North of England over the 6 months to 23 May 2024.

Salary histogram for Help Desk Support in the North of England

Help Desk Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North of England region over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West +16 16 £24,000 - 3
Yorkshire +85 5 £21,000 -37.31% 2
North East -5 2 £27,649 +0.54%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 23 May 2024, Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Help Desk Support in the job title.

1 15 (65.22%) Customer Service
2 14 (60.87%) Social Skills
3 8 (34.78%) Active Directory
4 5 (21.74%) Microsoft
4 5 (21.74%) Windows
5 4 (17.39%) Law
6 3 (13.04%) VMware
6 3 (13.04%) Microsoft Office
6 3 (13.04%) XML
6 3 (13.04%) Microsoft Exchange
6 3 (13.04%) TCP/IP
6 3 (13.04%) JSON
6 3 (13.04%) QA
6 3 (13.04%) User Acceptance Testing
6 3 (13.04%) VMware Infrastructure
6 3 (13.04%) Microsoft 365
6 3 (13.04%) Remote Desktop
6 3 (13.04%) Product Ownership
6 3 (13.04%) Knowledge Transfer
6 3 (13.04%) Windows Server
7 2 (8.70%) Fintech
7 2 (8.70%) Email Filtering
7 2 (8.70%) Cylance
7 2 (8.70%) Customer Experience
7 2 (8.70%) CrowdStrike
7 2 (8.70%) Kalman Filter
7 2 (8.70%) Computer Science
7 2 (8.70%) VMware Server
7 2 (8.70%) Degree
7 2 (8.70%) Incident Management

Help Desk Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) Microsoft Exchange
2 2 (8.70%) SharePoint
Applications
1 3 (13.04%) Microsoft Office
2 1 (4.35%) Microsoft Excel
Cloud Services
1 3 (13.04%) Microsoft 365
Communications & Networking
1 3 (13.04%) Remote Desktop
1 3 (13.04%) TCP/IP
2 1 (4.35%) Firewall
2 1 (4.35%) VPN
2 1 (4.35%) Wi-Fi
General
1 14 (60.87%) Social Skills
2 4 (17.39%) Law
3 1 (4.35%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (13.04%) JSON
1 3 (13.04%) XML
Miscellaneous
1 3 (13.04%) Product Ownership
2 1 (4.35%) CCTV
2 1 (4.35%) Management Information System
Operating Systems
1 5 (21.74%) Windows
2 3 (13.04%) Windows Server
3 1 (4.35%) Windows 7
Processes & Methodologies
1 15 (65.22%) Customer Service
2 3 (13.04%) Knowledge Transfer
2 3 (13.04%) User Acceptance Testing
3 2 (8.70%) B2B
3 2 (8.70%) Computer Science
3 2 (8.70%) Customer Experience
3 2 (8.70%) Email Filtering
3 2 (8.70%) Fintech
3 2 (8.70%) Incident Management
3 2 (8.70%) ITIL
3 2 (8.70%) Kalman Filter
4 1 (4.35%) Break/Fix
4 1 (4.35%) CAFM
4 1 (4.35%) Cybersecurity
4 1 (4.35%) Deadline-Driven
4 1 (4.35%) Preventative Maintenance
4 1 (4.35%) Proactive Monitoring
4 1 (4.35%) Problem-Solving
4 1 (4.35%) Service Delivery
4 1 (4.35%) Threat Intelligence
Programming Languages
1 2 (8.70%) SQL
Qualifications
1 2 (8.70%) A+ Certification
1 2 (8.70%) Degree
1 2 (8.70%) MCP
1 2 (8.70%) Microsoft Certification
2 1 (4.35%) DV Cleared
2 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 3 (13.04%) QA
2 2 (8.70%) SLA
System Software
1 8 (34.78%) Active Directory
2 3 (13.04%) VMware Infrastructure
3 2 (8.70%) VMware Server
3 2 (8.70%) VMware Workstation
4 1 (4.35%) Firmware
4 1 (4.35%) Hyper-V
Vendors
1 5 (21.74%) Microsoft
2 3 (13.04%) VMware
3 2 (8.70%) CrowdStrike
3 2 (8.70%) Cylance
4 1 (4.35%) Apple
4 1 (4.35%) CheckPoint
4 1 (4.35%) Dell