Service Desk Team Leader Jobs in the North of England

Service Desk Team Lead
England > North of England

The median Service Desk Team Lead salary in the North of England is £31,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 368 411 422
Rank change year-on-year +43 +11 -67
Permanent jobs requiring a Service Desk Team Leader 28 20 38
As % of all permanent jobs advertised in the North of England 0.16% 0.11% 0.21%
As % of the Job Titles category 0.17% 0.13% 0.22%
Number of salaries quoted 26 20 35
10th Percentile £26,250 £31,250 £28,250
25th Percentile £29,750 £34,438 £28,875
Median annual salary (50th Percentile) £31,500 £42,500 £32,500
Median % change year-on-year -25.88% +30.77% +8.33%
75th Percentile £35,000 £48,750 £35,125
90th Percentile £47,500 £52,500 £38,750
England median annual salary £37,500 £41,750 £35,000
% change year-on-year -10.18% +19.29% -6.67%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,423 15,639 17,369
% of permanent jobs with a recognized job title 94.95% 89.43% 96.21%
Number of salaries quoted 12,697 8,299 11,117
10th Percentile £27,000 £30,500 £27,811
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £78,500 £81,250 £80,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Service Desk Team Leader
Job Vacancy Trend in the North of England

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Desk Team Leader in the North of England

Service Desk Team Leader
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the North of England.

Salary trend for Service Desk Team Leader in the North of England

Service Desk Team Leader
Salary Histogram in the North of England

Salary distribution for jobs citing Service Desk Team Leader in the North of England over the 6 months to 4 May 2024.

Salary histogram for Service Desk Team Leader in the North of England

Service Desk Team Leader
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the North of England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +97 13 £31,500 -37.00%
North East +7 12 £33,000 -24.57% 6
North West +2 3 £47,500 +33.80%
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 4 May 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring Service Desk Team Leader in the job title.

1 20 (71.43%) Social Skills
2 13 (46.43%) Customer Service
3 10 (35.71%) ITIL
3 10 (35.71%) Active Directory
4 9 (32.14%) Microsoft 365
5 8 (28.57%) Windows
6 7 (25.00%) Service Management
6 7 (25.00%) Documentation Skills
6 7 (25.00%) Commercial Awareness
7 6 (21.43%) Problem-Solving
7 6 (21.43%) Server Management
7 6 (21.43%) SLA
7 6 (21.43%) ITSM
7 6 (21.43%) Azure
7 6 (21.43%) Asset Management
8 5 (17.86%) Mentoring
9 4 (14.29%) Incident Management
9 4 (14.29%) Process Management
9 4 (14.29%) Service Delivery
9 4 (14.29%) Microsoft Exchange
9 4 (14.29%) Escalation Management
10 3 (10.71%) Windows Server
10 3 (10.71%) Self-Motivation
10 3 (10.71%) Major Incident Management
10 3 (10.71%) Cloud Security
10 3 (10.71%) SharePoint
10 3 (10.71%) ITIL Certification
10 3 (10.71%) Microsoft Office
10 3 (10.71%) Microsoft
10 3 (10.71%) Firewall

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.29%) Microsoft Exchange
2 3 (10.71%) SharePoint
Applications
1 3 (10.71%) Microsoft Office
Cloud Services
1 9 (32.14%) Microsoft 365
2 6 (21.43%) Azure
3 1 (3.57%) Amazon CloudWatch
3 1 (3.57%) AWS
3 1 (3.57%) Entra ID
3 1 (3.57%) GitHub
3 1 (3.57%) SaaS
Communications & Networking
1 3 (10.71%) Firewall
2 2 (7.14%) Wireless
3 1 (3.57%) IP Telephony
3 1 (3.57%) NAS
3 1 (3.57%) SAN
3 1 (3.57%) VoIP
Database & Business Intelligence
1 1 (3.57%) MySQL
1 1 (3.57%) SQL Server
Development Applications
1 1 (3.57%) JIRA
General
1 20 (71.43%) Social Skills
2 7 (25.00%) Documentation Skills
3 1 (3.57%) Finance
3 1 (3.57%) Law
3 1 (3.57%) Manufacturing
3 1 (3.57%) Public Sector
Miscellaneous
1 3 (10.71%) Self-Motivation
2 2 (7.14%) iPhone
3 1 (3.57%) Management Information System
3 1 (3.57%) Onboarding
3 1 (3.57%) Security Operations Centre
Operating Systems
1 8 (28.57%) Windows
2 3 (10.71%) Windows 10
2 3 (10.71%) Windows Server
3 1 (3.57%) Windows Server 2012
3 1 (3.57%) Windows Server 2016
Processes & Methodologies
1 13 (46.43%) Customer Service
2 10 (35.71%) ITIL
3 7 (25.00%) Commercial Awareness
3 7 (25.00%) Service Management
4 6 (21.43%) Asset Management
4 6 (21.43%) ITSM
4 6 (21.43%) Problem-Solving
4 6 (21.43%) Server Management
5 5 (17.86%) Mentoring
6 4 (14.29%) Escalation Management
6 4 (14.29%) Incident Management
6 4 (14.29%) Process Management
6 4 (14.29%) Service Delivery
7 3 (10.71%) Cloud Security
7 3 (10.71%) Continuous Improvement
7 3 (10.71%) Major Incident Management
7 3 (10.71%) Resource Management
7 3 (10.71%) Trend Analysis
8 2 (7.14%) Coaching
8 2 (7.14%) Email Management
Programming Languages
1 1 (3.57%) SQL
Qualifications
1 3 (10.71%) ITIL Certification
2 1 (3.57%) Azure Certification
2 1 (3.57%) Computer Science Degree
2 1 (3.57%) Degree
2 1 (3.57%) ITIL Foundation Certificate
2 1 (3.57%) SC Cleared
2 1 (3.57%) Security Cleared
2 1 (3.57%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (21.43%) SLA
2 2 (7.14%) Cyber Essentials
3 1 (3.57%) QA
System Software
1 10 (35.71%) Active Directory
2 3 (10.71%) VMware Infrastructure
3 2 (7.14%) Virtual Machines
Systems Management
1 1 (3.57%) Grafana
Vendors
1 3 (10.71%) Microsoft
1 3 (10.71%) ServiceNow
1 3 (10.71%) VMware
2 2 (7.14%) Cisco
2 2 (7.14%) Citrix
2 2 (7.14%) Meraki
2 2 (7.14%) Nexthink
3 1 (3.57%) Dynatrace
3 1 (3.57%) Splunk