2nd Line Support Jobs in Scotland

Second Line Support
UK > Scotland

The median Second Line Support salary in Scotland is £29,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 243 196 220
Rank change year-on-year -47 +24 -47
Permanent jobs requiring a 2nd Line Support 41 30 21
As % of all permanent jobs advertised in Scotland 0.61% 0.65% 0.36%
As % of the Job Titles category 0.63% 0.72% 0.38%
Number of salaries quoted 37 30 20
10th Percentile £25,200 £23,000 £17,500
25th Percentile £26,700 £23,250 £19,375
Median annual salary (50th Percentile) £29,000 £25,250 £25,750
Median % change year-on-year +14.85% -1.94% -9.65%
75th Percentile £30,500 £31,188 £32,313
90th Percentile £42,500 £34,100 £34,175
UK median annual salary £30,688 £31,500 £30,000
% change year-on-year -2.58% +5.00% +7.14%

All Permanent IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Scotland with a recognized job title 6,500 4,154 5,559
% of permanent jobs with a recognized job title 96.88% 89.87% 96.06%
Number of salaries quoted 2,633 2,259 2,968
10th Percentile £28,000 £31,250 £28,750
25th Percentile £40,000 £41,250 £39,693
Median annual salary (50th Percentile) £52,500 £55,043 £52,500
Median % change year-on-year -4.62% +4.84% +10.53%
75th Percentile £65,000 £72,500 £66,250
90th Percentile £80,000 £85,000 £81,250
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Salary Trend in Scotland

3-month moving average salary quoted in jobs citing 2nd Line Support in Scotland.

Salary trend for 2nd Line Support in Scotland

2nd Line Support
Salary Histogram in Scotland

Salary distribution for jobs citing 2nd Line Support in Scotland over the 6 months to 10 May 2024.

Salary histogram for 2nd Line Support in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Glasgow -109 17 £28,800 +20.00%
Edinburgh +37 10 £31,750 -0.78% 1
Argyll and Bute - 9 £27,400 -
Fife - 5 £30,000 - 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 10 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Scotland region featuring 2nd Line Support in the job title.

1 28 (68.29%) Windows
2 26 (63.41%) Active Directory
3 17 (41.46%) Security Cleared
4 15 (36.59%) DV Cleared
4 15 (36.59%) Windows Server
4 15 (36.59%) Infrastructure Engineering
5 13 (31.71%) Microsoft
6 12 (29.27%) Microsoft 365
7 10 (24.39%) Customer Service
8 8 (19.51%) Social Skills
8 8 (19.51%) Problem-Solving
9 7 (17.07%) Azure
10 6 (14.63%) Windows 10
10 6 (14.63%) Microsoft Exchange
11 5 (12.20%) SharePoint
11 5 (12.20%) ITIL
11 5 (12.20%) VMware
11 5 (12.20%) McAfee
11 5 (12.20%) vSphere
11 5 (12.20%) McAfee ePO
11 5 (12.20%) VMware Infrastructure
11 5 (12.20%) French Language
12 4 (9.76%) German Language
12 4 (9.76%) Stakeholder Management
12 4 (9.76%) MCDST
12 4 (9.76%) Incident Management
12 4 (9.76%) Degree
12 4 (9.76%) Remote Desktop
12 4 (9.76%) Continuous Improvement
12 4 (9.76%) Microsoft Intune

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.63%) Microsoft Exchange
2 5 (12.20%) SharePoint
Applications
1 4 (9.76%) Microsoft Office
Cloud Services
1 12 (29.27%) Microsoft 365
2 7 (17.07%) Azure
3 4 (9.76%) Entra ID
Communications & Networking
1 4 (9.76%) Remote Desktop
2 1 (2.44%) Firewall
2 1 (2.44%) LAN
2 1 (2.44%) WAN
2 1 (2.44%) Wi-Fi
Development Applications
1 2 (4.88%) JIRA
General
1 8 (19.51%) Social Skills
2 5 (12.20%) French Language
3 4 (9.76%) German Language
3 4 (9.76%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 2 (4.88%) JSON
1 2 (4.88%) XML
Miscellaneous
1 2 (4.88%) Driving Licence
2 1 (2.44%) Mainframe
2 1 (2.44%) Virtual Team
Operating Systems
1 28 (68.29%) Windows
2 15 (36.59%) Windows Server
3 6 (14.63%) Windows 10
4 3 (7.32%) Unix
5 1 (2.44%) Windows Server 2019
Processes & Methodologies
1 15 (36.59%) Infrastructure Engineering
2 10 (24.39%) Customer Service
3 8 (19.51%) Problem-Solving
4 5 (12.20%) ITIL
5 4 (9.76%) Continuous Improvement
5 4 (9.76%) Incident Management
5 4 (9.76%) Mobile Device Management
5 4 (9.76%) Proactive Maintenance
5 4 (9.76%) Service Delivery
5 4 (9.76%) Stakeholder Management
6 2 (4.88%) Business Intelligence
6 2 (4.88%) Collaborative Working
6 2 (4.88%) Supplier Management
7 1 (2.44%) Virtual Environments
Programming Languages
1 2 (4.88%) SQL
Qualifications
1 17 (41.46%) Security Cleared
2 15 (36.59%) DV Cleared
3 4 (9.76%) A+ Certification
3 4 (9.76%) Degree
3 4 (9.76%) MCDST
3 4 (9.76%) Microsoft Certification
System Software
1 26 (63.41%) Active Directory
2 5 (12.20%) VMware Infrastructure
2 5 (12.20%) vSphere
Systems Management
1 5 (12.20%) McAfee ePO
2 4 (9.76%) Microsoft Intune
3 1 (2.44%) SCCM
3 1 (2.44%) WSUS
Vendors
1 13 (31.71%) Microsoft
2 5 (12.20%) McAfee
2 5 (12.20%) VMware
3 2 (4.88%) Oracle
4 1 (2.44%) Cisco
4 1 (2.44%) Juniper
4 1 (2.44%) NetApp
4 1 (2.44%) Splunk