Period
to 6 December 2019

The table below provides summary statistics for permanent job vacancies advertised in the South East with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 6 December 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > South East
6 months to
6 Dec 2019
Same period 2018 Same period 2017
Rank 239 283 439
Rank change year-on-year +44 +156 +23
Permanent jobs citing ServiceNow 310 291 113
As % of all permanent IT jobs advertised in the South East 1.25% 1.02% 0.36%
As % of the Vendors category 3.00% 2.39% 0.80%
Number of salaries quoted 166 167 91
South East median annual salary £43,500 £52,500 £40,000
Median salary % change year-on-year -17.14% +31.25% -11.11%
10th Percentile £26,500 £23,600 £20,750
90th Percentile £70,000 £67,500 £63,750
England median annual salary £57,500 £50,000 £52,500
% change year-on-year +15.00% -4.76% +5.00%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the South East.

All Vendors
South East
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 10,348 12,158 14,056
As % of all permanent IT jobs advertised in the South East 41.68% 42.57% 45.28%
Number of salaries quoted 7,984 9,586 11,099
South East median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £75,000 £71,250 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

ServiceNow
Job Vacancy Trend in the South East

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ServiceNow in the South East

ServiceNow
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in the South East.

Salary trend for ServiceNow in the South East

ServiceNow
Salary Histogram in the South East

The salary distribution of IT jobs citing ServiceNow in the South East over the 6 months to 6 December 2019.

Salary histogram for ServiceNow in the South East

ServiceNow
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the South East region over the 6 months to 6 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Sussex +113 127 £50,000 +42.86% 2
Thames Valley -49 71 £60,000 +17.07% 8
Berkshire -65 55 £65,000 +20.93% 5
Surrey +49 53 £34,000 +28.30% 6
Hampshire -24 29 £43,750 -32.69% 10
East Sussex - 26 £44,250 - 1
Buckinghamshire +19 10 £30,000 +29.03% 2
Oxfordshire +33 6 £44,250 -0.56% 1
Kent -6 4 £27,000 +20.00% 1
ServiceNow
England

For the 6 months to 6 December 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ServiceNow.

1 205 (66.13%) ITIL
2 141 (45.48%) Windows
3 129 (41.61%) Microsoft
4 114 (36.77%) Degree
5 103 (33.23%) SLA
6 100 (32.26%) Finance
7 98 (31.61%) Active Directory
8 86 (27.74%) Management Information System
9 85 (27.42%) Problem-Solving
10 84 (27.10%) Agile Software Development
11 77 (24.84%) Service Management
12 71 (22.90%) Microsoft Certification
13 67 (21.61%) Information Security
14 66 (21.29%) Windows 10
15 65 (20.97%) MCP
16 64 (20.65%) ITSM
17 61 (19.68%) DNS
18 59 (19.03%) Firmware
19 56 (18.06%) Unix
20 55 (17.74%) PowerShell
20 55 (17.74%) Azure
21 54 (17.42%) DHCP
22 49 (15.81%) Incident Management
22 49 (15.81%) Ticket Management
23 47 (15.16%) VMware
24 43 (13.87%) SQL
25 42 (13.55%) Solaris
25 42 (13.55%) Change Management
25 42 (13.55%) Self-Motivation
26 39 (12.58%) Continuous Improvement

ServiceNow
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (4.84%) IIS
2 14 (4.52%) MS Exchange
2 14 (4.52%) Oracle Workflow
3 8 (2.58%) SharePoint
4 5 (1.61%) Skype for Business
5 4 (1.29%) Confluence
5 4 (1.29%) SAS
6 3 (0.97%) CMS
6 3 (0.97%) SharePoint 2010
7 2 (0.65%) CICS
7 2 (0.65%) WebSphere
Applications
1 33 (10.65%) Microsoft Office
2 19 (6.13%) Microsoft Excel
3 12 (3.87%) Microsoft PowerPoint
4 1 (0.32%) MS Visio
4 1 (0.32%) Notepad++
Business Applications
1 11 (3.55%) Oracle EBS
2 4 (1.29%) Cisco SocialMiner
3 3 (0.97%) Remedy ITSM
3 3 (0.97%) Workfront
4 2 (0.65%) assyst
4 2 (0.65%) Sage 200
5 1 (0.32%) Salesforce.com CRM
Cloud Services
1 55 (17.74%) Azure
2 34 (10.97%) Office 365
3 14 (4.52%) AWS
4 11 (3.55%) Cloud Computing
5 6 (1.94%) IaaS
5 6 (1.94%) PaaS
6 4 (1.29%) Tricentis Tosca
7 1 (0.32%) Azure Active Directory
7 1 (0.32%) SaaS
7 1 (0.32%) Salesforce Service Cloud
Communications & Networking
1 61 (19.68%) DNS
2 54 (17.42%) DHCP
3 22 (7.10%) Firewall
4 19 (6.13%) DMZ
5 17 (5.48%) Internet
6 15 (4.84%) Network Security
6 15 (4.84%) VPN
7 14 (4.52%) Wireless
8 12 (3.87%) Intranet
9 11 (3.55%) BGP
9 11 (3.55%) EIGRP
9 11 (3.55%) OSPF
10 10 (3.23%) WAN
11 8 (2.58%) Skype
12 7 (2.26%) IPsec
12 7 (2.26%) IPv4
12 7 (2.26%) IPv6
12 7 (2.26%) RIP
12 7 (2.26%) SAN
13 6 (1.94%) LAN
Database & Business Intelligence
1 21 (6.77%) SQL Server
2 17 (5.48%) SQL Server 2005
2 17 (5.48%) SQL Server 2017
2 17 (5.48%) SQL Server Integration Services
2 17 (5.48%) SQL Server Reporting Services
3 9 (2.90%) Big Data
4 7 (2.26%) Oracle Database
5 5 (1.61%) Azure SQL Database
6 4 (1.29%) MySQL
6 4 (1.29%) Oracle Reports
7 2 (0.65%) DB2
8 1 (0.32%) Crystal Reports
8 1 (0.32%) PostgreSQL
8 1 (0.32%) SQL Server 2012
8 1 (0.32%) SQL Server 2014
8 1 (0.32%) SQL Server 2016
Development Applications
1 19 (6.13%) JIRA
2 4 (1.29%) Selenium
2 4 (1.29%) VSS/SourceSafe
3 1 (0.32%) Bitbucket
3 1 (0.32%) IBM UrbanCode
3 1 (0.32%) Jenkins
3 1 (0.32%) SonarQube
General
1 100 (32.26%) Finance
2 23 (7.42%) Retail
3 6 (1.94%) Aerospace
4 4 (1.29%) Manufacturing
4 4 (1.29%) Telecoms
5 3 (0.97%) Czech Language
5 3 (0.97%) Electronics
5 3 (0.97%) Hebrew Language
5 3 (0.97%) Marketing
5 3 (0.97%) Public Sector
6 1 (0.32%) Advertising
6 1 (0.32%) General Ledger
6 1 (0.32%) Local Government
6 1 (0.32%) Pharmaceutical
Job Titles
1 81 (26.13%) Analyst
2 46 (14.84%) Service Analyst
3 44 (14.19%) Support Engineer
4 37 (11.94%) Service Desk Analyst
5 28 (9.03%) Operations Support Engineer
6 25 (8.06%) Developer
7 22 (7.10%) ServiceNow Developer
8 21 (6.77%) Network Engineer
9 20 (6.45%) 2nd Line Support
9 20 (6.45%) IT Analyst
9 20 (6.45%) Support Analyst
10 13 (4.19%) DBA
10 13 (4.19%) Desktop Support
11 11 (3.55%) 2nd Line Engineer
11 11 (3.55%) Network Security Engineer
11 11 (3.55%) Security Engineer
12 8 (2.58%) Software Analyst
12 8 (2.58%) Software Support Analyst
12 8 (2.58%) Unix Engineer
13 7 (2.26%) Desktop Analyst
Libraries, Frameworks & Software Standards
1 14 (4.52%) LDAP
2 9 (2.90%) Kafka
3 5 (1.61%) XML
4 4 (1.29%) HTML
4 4 (1.29%) Web Services
5 1 (0.32%) Ajax
5 1 (0.32%) Middleware
5 1 (0.32%) SOAP
Miscellaneous
1 86 (27.74%) Management Information System
2 42 (13.55%) Self-Motivation
3 25 (8.06%) CMDB
4 24 (7.74%) Data Centre
5 18 (5.81%) Clustering
6 15 (4.84%) User Experience
7 14 (4.52%) Blackberry
7 14 (4.52%) Private Cloud
7 14 (4.52%) Public Cloud
8 12 (3.87%) Wiki
9 10 (3.23%) Analytical Skills
10 8 (2.58%) EPoS
11 7 (2.26%) Replication
12 4 (1.29%) Algorithms
12 4 (1.29%) IVR
12 4 (1.29%) Mobile App
13 2 (0.65%) Enterprise Software
13 2 (0.65%) Mainframe
13 2 (0.65%) Smartphone
13 2 (0.65%) VSAM
Operating Systems
1 141 (45.48%) Windows
2 66 (21.29%) Windows 10
3 56 (18.06%) Unix
4 42 (13.55%) Solaris
5 25 (8.06%) Windows 7
6 22 (7.10%) Linux
7 15 (4.84%) Windows Server
8 6 (1.94%) Windows Server 2008
9 4 (1.29%) CentOS
9 4 (1.29%) Windows 8
10 2 (0.65%) MVS
11 1 (0.32%) Windows Server 2003
Processes & Methodologies
1 205 (66.13%) ITIL
2 85 (27.42%) Problem-Solving
3 84 (27.10%) Agile Software Development
4 77 (24.84%) Service Management
5 67 (21.61%) Information Security
6 64 (20.65%) ITSM
7 49 (15.81%) Incident Management
7 49 (15.81%) Ticket Management
8 42 (13.55%) Change Management
9 39 (12.58%) Continuous Improvement
10 37 (11.94%) High Availability
11 35 (11.29%) Configuration Management
12 32 (10.32%) Problem Management
13 28 (9.03%) Security Hardening
14 22 (7.10%) Customer-Centricity
14 22 (7.10%) Knowledge Management
15 21 (6.77%) Analytics
15 21 (6.77%) Workflow
16 20 (6.45%) Patch Management
16 20 (6.45%) Statistics
Programming Languages
1 55 (17.74%) PowerShell
2 43 (13.87%) SQL
3 24 (7.74%) C
4 20 (6.45%) Bash Shell
5 18 (5.81%) Java
6 9 (2.90%) Python
7 5 (1.61%) JavaScript
7 5 (1.61%) Ruby
8 2 (0.65%) COBOL
8 2 (0.65%) JCL
9 1 (0.32%) T-SQL
Qualifications
1 114 (36.77%) Degree
2 71 (22.90%) Microsoft Certification
3 65 (20.97%) MCP
4 18 (5.81%) Cisco Certification
5 15 (4.84%) CCNA
6 14 (4.52%) CCNP
6 14 (4.52%) ITIL Foundation Certificate
7 11 (3.55%) ITIL Certification
8 9 (2.90%) RHCE
8 9 (2.90%) Security Cleared
9 7 (2.26%) CCMSE
9 7 (2.26%) CCSA
9 7 (2.26%) CCSE
9 7 (2.26%) CISSP
9 7 (2.26%) JNCIE
9 7 (2.26%) JNCIP
9 7 (2.26%) JNCIS
10 5 (1.61%) MCSA
11 4 (1.29%) MCSE
12 2 (0.65%) SC Cleared
Quality Assurance & Compliance
1 103 (33.23%) SLA
2 6 (1.94%) QA
3 5 (1.61%) Data Quality
4 2 (0.65%) PMO
5 1 (0.32%) GxP
5 1 (0.32%) ISO/IEC 20000
System Software
1 98 (31.61%) Active Directory
2 59 (19.03%) Firmware
3 22 (7.10%) VMware Infrastructure
4 14 (4.52%) vCloud
5 11 (3.55%) NFS
6 9 (2.90%) VMware ESXi
7 5 (1.61%) Hyper-V
7 5 (1.61%) Virtual Machines
8 4 (1.29%) iptables
9 3 (0.97%) Microsoft Virtual Server
9 3 (0.97%) Virtual Servers
9 3 (0.97%) vSphere
Systems Management
1 18 (5.81%) vCenter Server
2 15 (4.84%) Microsoft Intune
3 14 (4.52%) SCCM
4 13 (4.19%) Single Sign-On
5 11 (3.55%) Data Guard
6 9 (2.90%) Ansible
7 7 (2.26%) Norton AntiVirus
8 5 (1.61%) Perfmon
8 5 (1.61%) WSUS
9 4 (1.29%) Cisco CUCM
9 4 (1.29%) Cisco UCCE
9 4 (1.29%) Cisco UCCX
9 4 (1.29%) SCSM
9 4 (1.29%) vMotion
10 3 (0.97%) Backup Exec
10 3 (0.97%) Microsoft Data Protection Manager
10 3 (0.97%) NetBackup
11 1 (0.32%) BMC PATROL
11 1 (0.32%) Microsoft Clustering
11 1 (0.32%) SCOM
Vendors
1 129 (41.61%) Microsoft
2 47 (15.16%) VMware
3 39 (12.58%) Oracle
4 31 (10.00%) Splunk
5 22 (7.10%) Cisco
6 21 (6.77%) Palo Alto
7 17 (5.48%) AppDynamics
7 17 (5.48%) CheckPoint
7 17 (5.48%) Citrix
8 14 (4.52%) Blue Coat
9 12 (3.87%) SolarWinds
10 11 (3.55%) MobileIron
11 10 (3.23%) Dynatrace
12 7 (2.26%) Juniper
12 7 (2.26%) McAfee
12 7 (2.26%) NetApp
12 7 (2.26%) Remedy
12 7 (2.26%) Symantec
13 5 (1.61%) Hitachi
13 5 (1.61%) HP