Period
to 20 October 2021

The table below provides summary statistics for permanent job vacancies advertised in the South East with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 20 October 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > South East
6 months to
20 Oct 2021
Same period 2020 Same period 2019
Rank 287 183 220
Rank change year-on-year -104 +37 +62
Permanent jobs citing ServiceNow 169 110 357
As % of all permanent jobs advertised in the South East 0.94% 1.37% 1.42%
As % of the Vendors category 2.46% 3.49% 3.42%
Number of salaries quoted 118 100 221
10th Percentile £22,350 £35,000 £27,500
25th Percentile £28,250 £42,500 £32,500
Median annual salary (50th Percentile) £46,250 £60,000 £45,000
Median % change year-on-year -22.92% +33.33% -18.18%
75th Percentile £63,375 £75,000 £57,500
90th Percentile £83,250 £92,500 £68,750
England median annual salary £54,516 £62,500 £55,000
% change year-on-year -12.77% +13.64% +10.00%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the South East.

All Vendors
South East
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 6,864 3,148 10,441
As % of all permanent IT jobs advertised in the South East 38.21% 39.24% 41.39%
Number of salaries quoted 4,592 2,478 8,149
10th Percentile £28,250 £29,750 £26,250
25th Percentile £36,250 £37,500 £33,750
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -
75th Percentile £67,500 £63,750 £62,500
90th Percentile £80,000 £75,000 £75,000
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

ServiceNow
Job Vacancy Trend in the South East

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ServiceNow in the South East

ServiceNow
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ServiceNow in the South East.

Salary trend for ServiceNow in the South East

ServiceNow
Salary Histogram in the South East

Salary distribution for jobs citing ServiceNow in the South East over the 6 months to 20 October 2021.

Salary histogram for ServiceNow in the South East

ServiceNow
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the South East region over the 6 months to 20 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -45 67 £30,500 -56.43% 9
Berkshire -16 56 £43,500 -9.38% 7
Surrey -20 53 £45,000 +50.00% 7
Hampshire -134 28 £55,000 +10.00% 4
Buckinghamshire -60 11 £25,500 -63.57% 2
West Sussex -10 10 £50,000 +1.52% 1
East Sussex -45 4 £31,273 -36.18%
Kent - 2 £55,000 - 2
Oxfordshire -29 1 £55,000 +10.00%
Home Counties - 1 - -
ServiceNow
England

For the 6 months to 20 October 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ServiceNow.

1 98 (57.99%) ITIL
2 72 (42.60%) Social Skills
3 65 (38.46%) Service Management
4 62 (36.69%) Microsoft
5 52 (30.77%) ITSM
6 47 (27.81%) SLA
7 43 (25.44%) Windows
8 36 (21.30%) Azure
9 34 (20.12%) Agile Software Development
9 34 (20.12%) Active Directory
9 34 (20.12%) Problem-Solving
10 31 (18.34%) Finance
10 31 (18.34%) SCCM
11 29 (17.16%) Windows 10
12 28 (16.57%) Degree
13 27 (15.98%) Microsoft 365
14 24 (14.20%) DevOps
14 24 (14.20%) Analytical Skills
15 22 (13.02%) Configuration Management
16 21 (12.43%) SQL
16 21 (12.43%) Incident Management
17 20 (11.83%) VMware
17 20 (11.83%) Linux
18 19 (11.24%) Microsoft Office
18 19 (11.24%) Remedy
18 19 (11.24%) Remedy ITSM
18 19 (11.24%) AWS
18 19 (11.24%) Microsoft Intune
18 19 (11.24%) Presales
19 18 (10.65%) Presentation Skills

ServiceNow
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.92%) CMS
2 9 (5.33%) Apache Spark
3 8 (4.73%) MS Exchange
4 7 (4.14%) SharePoint
5 4 (2.37%) SAS
6 3 (1.78%) IIS
6 3 (1.78%) Oracle Workflow
7 2 (1.18%) JBoss
8 1 (0.59%) Red Hat Fuse
8 1 (0.59%) Tomcat
Applications
1 19 (11.24%) Microsoft Office
2 8 (4.73%) Microsoft Excel
2 8 (4.73%) Microsoft PowerPoint
3 5 (2.96%) Spreadsheet
4 1 (0.59%) MS Visio
Business Applications
1 19 (11.24%) Remedy ITSM
Cloud Services
1 36 (21.30%) Azure
2 27 (15.98%) Microsoft 365
3 19 (11.24%) AWS
4 11 (6.51%) Cloud Computing
4 11 (6.51%) SaaS
5 10 (5.92%) AWS CloudFormation
5 10 (5.92%) Azure Data Factory
5 10 (5.92%) Azure Synapse Analytics
6 9 (5.33%) Amazon CloudWatch
6 9 (5.33%) Amazon EKS
6 9 (5.33%) Amazon Kinesis
6 9 (5.33%) Amazon SageMaker
6 9 (5.33%) AWS CloudTrail
6 9 (5.33%) Azure Active Directory
6 9 (5.33%) Azure Cosmos DB
6 9 (5.33%) Azure Event Grid
6 9 (5.33%) Azure Functions
6 9 (5.33%) Azure Machine Learning
6 9 (5.33%) Azure Service Bus
6 9 (5.33%) Serverless
Communications & Networking
1 11 (6.51%) VPN
2 9 (5.33%) Cisco IPT
3 8 (4.73%) SSL
4 5 (2.96%) DNS
4 5 (2.96%) Firewall
4 5 (2.96%) Internet
4 5 (2.96%) Network Security
4 5 (2.96%) Wireless
5 4 (2.37%) DHCP
5 4 (2.37%) Softphone
5 4 (2.37%) WebEx
6 3 (1.78%) DMZ
6 3 (1.78%) LAN
6 3 (1.78%) SD-WAN
6 3 (1.78%) WAN
7 1 (0.59%) ATM
7 1 (0.59%) BGP
7 1 (0.59%) IPsec
7 1 (0.59%) MPLS
7 1 (0.59%) OSPF
Database & Business Intelligence
1 9 (5.33%) Amazon Athena
1 9 (5.33%) Amazon DynamoDB
1 9 (5.33%) Amazon RDS
1 9 (5.33%) Amazon Redshift
1 9 (5.33%) Big Data
1 9 (5.33%) Data Lake
1 9 (5.33%) Electronic Patient Records
1 9 (5.33%) MySQL
2 4 (2.37%) Power BI
3 3 (1.78%) Oracle Reports
3 3 (1.78%) Relational Database
4 2 (1.18%) Data Warehouse
4 2 (1.18%) SQL Server
5 1 (0.59%) Azure SQL Data Warehouse
5 1 (0.59%) Azure SQL Database
5 1 (0.59%) SQL Server Analysis Services
5 1 (0.59%) SQL Server Integration Services
5 1 (0.59%) SQL Server Reporting Services
Development Applications
1 9 (5.33%) kappa
2 3 (1.78%) Android Studio
2 3 (1.78%) Browser DevTools
2 3 (1.78%) Eclipse
2 3 (1.78%) Xcode
3 2 (1.18%) Jenkins
3 2 (1.18%) JIRA
4 1 (0.59%) Atlassian Bamboo
4 1 (0.59%) Octopus Deploy
4 1 (0.59%) SQL Server Management Studio (SSMS)
4 1 (0.59%) Visual Studio
4 1 (0.59%) Visual Studio Team System
General
1 72 (42.60%) Social Skills
2 31 (18.34%) Finance
3 24 (14.20%) Analytical Skills
4 18 (10.65%) Presentation Skills
5 12 (7.10%) German Language
5 12 (7.10%) Organisational Skills
6 9 (5.33%) Telecoms
7 8 (4.73%) French Language
8 7 (4.14%) Public Sector
8 7 (4.14%) Retail
9 4 (2.37%) Documentation Skills
9 4 (2.37%) Legal
10 3 (1.78%) Banking
11 1 (0.59%) Influencing Skills
11 1 (0.59%) Law
Job Titles
1 54 (31.95%) Analyst
2 29 (17.16%) Service Analyst
3 24 (14.20%) Service Desk Analyst
4 17 (10.06%) Architect
5 16 (9.47%) 1st Line Support
5 16 (9.47%) Support Engineer
6 14 (8.28%) Support Analyst
7 12 (7.10%) 1st Line Engineer
7 12 (7.10%) IT Analyst
8 11 (6.51%) 1st Line Support Engineer
9 10 (5.92%) ITSM Architect
9 10 (5.92%) Service Manager
10 9 (5.33%) Cloud Engineer
10 9 (5.33%) Consultant
10 9 (5.33%) Data Engineer
10 9 (5.33%) DevSecOps Engineer
10 9 (5.33%) Security Engineer
11 8 (4.73%) IT Support
11 8 (4.73%) IT Support Analyst
12 7 (4.14%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 14 (8.28%) CSS
2 11 (6.51%) HTML
3 10 (5.92%) Web Services
4 9 (5.33%) Kafka
5 8 (4.73%) AngularJS
5 8 (4.73%) LDAP
6 7 (4.14%) REST
7 6 (3.55%) Ajax
8 5 (2.96%) JDBC
8 5 (2.96%) ODBC
8 5 (2.96%) SAML
8 5 (2.96%) SOAP
8 5 (2.96%) Twitter Bootstrap
8 5 (2.96%) XML
9 4 (2.37%) XMPP
10 3 (1.78%) GraphQL
10 3 (1.78%) React
11 2 (1.18%) JSON
12 1 (0.59%) .NET
12 1 (0.59%) Middleware
Miscellaneous
1 13 (7.69%) Self-Motivation
2 11 (6.51%) CMDB
3 10 (5.92%) Virtual Team
4 8 (4.73%) Management Information System
5 6 (3.55%) Hybrid Cloud
6 5 (2.96%) Data Centre
6 5 (2.96%) Replication
7 4 (2.37%) Legacy Systems
7 4 (2.37%) Mobile App
7 4 (2.37%) Video Conferencing
8 2 (1.18%) User Experience
9 1 (0.59%) Clustering
9 1 (0.59%) Driving Licence
9 1 (0.59%) iPad
9 1 (0.59%) Public Cloud
9 1 (0.59%) Taxonomies
Operating Systems
1 43 (25.44%) Windows
2 29 (17.16%) Windows 10
3 20 (11.83%) Linux
4 12 (7.10%) Windows 7
5 11 (6.51%) Android
6 10 (5.92%) Windows Server
7 8 (4.73%) Windows Server 2008
7 8 (4.73%) Windows Server 2016
8 7 (4.14%) Unix
9 5 (2.96%) Apple iOS
10 3 (1.78%) Solaris
11 1 (0.59%) AIX
Processes & Methodologies
1 98 (57.99%) ITIL
2 65 (38.46%) Service Management
3 52 (30.77%) ITSM
4 34 (20.12%) Agile Software Development
4 34 (20.12%) Problem-Solving
5 24 (14.20%) DevOps
6 22 (13.02%) Configuration Management
7 21 (12.43%) Incident Management
8 19 (11.24%) Presales
9 18 (10.65%) Change Management
9 18 (10.65%) Problem Management
9 18 (10.65%) Project Management
10 16 (9.47%) Continuous Improvement
10 16 (9.47%) Service Delivery
11 14 (8.28%) Business Analysis
11 14 (8.28%) Stakeholder Management
12 13 (7.69%) Decision-Making
12 13 (7.69%) Supplier Management
12 13 (7.69%) Ticket Management
13 12 (7.10%) Customer Requirements
Programming Languages
1 21 (12.43%) SQL
2 17 (10.06%) PowerShell
3 14 (8.28%) Java
4 13 (7.69%) Python
5 11 (6.51%) JavaScript
6 10 (5.92%) Bash Shell
6 10 (5.92%) C#
7 9 (5.33%) Scala
8 3 (1.78%) C
8 3 (1.78%) Perl
9 2 (1.18%) PL/SQL
10 1 (0.59%) R
10 1 (0.59%) T-SQL
Qualifications
1 28 (16.57%) Degree
2 17 (10.06%) ITIL Certification
3 15 (8.88%) Security Cleared
4 13 (7.69%) Cisco Certification
4 13 (7.69%) SC Cleared
5 12 (7.10%) MCP
6 11 (6.51%) Microsoft Certification
7 10 (5.92%) AWS Certification
8 9 (5.33%) (ISC)2 CCSP
8 9 (5.33%) CCSP
8 9 (5.33%) CISSP
9 8 (4.73%) CCA
9 8 (4.73%) Citrix Certification
9 8 (4.73%) MCSA
9 8 (4.73%) MCSE
10 4 (2.37%) CCNP
10 4 (2.37%) Computer Science Degree
10 4 (2.37%) ITIL Foundation Certificate
11 3 (1.78%) PRINCE2 Certification
12 2 (1.18%) A+ Certification
Quality Assurance & Compliance
1 47 (27.81%) SLA
2 10 (5.92%) COBIT
3 2 (1.18%) PMO
4 1 (0.59%) QA
System Software
1 34 (20.12%) Active Directory
2 8 (4.73%) Virtual Machines
3 5 (2.96%) Virtual Desktop
4 4 (2.37%) Firmware
4 4 (2.37%) VMware Infrastructure
5 2 (1.18%) XenDesktop
6 1 (0.59%) Docker
6 1 (0.59%) Hyper-V
Systems Management
1 31 (18.34%) SCCM
2 19 (11.24%) Microsoft Intune
3 10 (5.92%) OpenView
3 10 (5.92%) OVSD
3 10 (5.92%) SCOM
4 8 (4.73%) Single Sign-On
4 8 (4.73%) WSUS
5 7 (4.14%) Jamf Pro
6 6 (3.55%) Kibana
7 4 (2.37%) Cisco CUCM
7 4 (2.37%) SCSM
8 3 (1.78%) Active Directory Federation Services
8 3 (1.78%) Ansible
8 3 (1.78%) HP UCMDB
8 3 (1.78%) Opscode Chef
8 3 (1.78%) Terraform
9 1 (0.59%) FortiGate
9 1 (0.59%) Puppet
Vendors
1 62 (36.69%) Microsoft
2 20 (11.83%) VMware
3 19 (11.24%) Remedy
4 17 (10.06%) Citrix
5 15 (8.88%) BMC
5 15 (8.88%) Oracle
6 13 (7.69%) Apple
6 13 (7.69%) HP
7 10 (5.92%) Cisco
7 10 (5.92%) Databricks
7 10 (5.92%) Snow
8 8 (4.73%) SAP
8 8 (4.73%) Veeam
9 7 (4.14%) IBM
10 6 (3.55%) Splunk
11 4 (2.37%) Concur
11 4 (2.37%) Intel
11 4 (2.37%) MobileIron
11 4 (2.37%) Okta
11 4 (2.37%) Palo Alto