Period
to 29 July 2021

The table below provides summary statistics for permanent job vacancies advertised in the South East with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > South East
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 265 253 271
Rank change year-on-year -12 +18 +37
Permanent jobs citing ServiceNow 176 97 271
As % of all permanent jobs advertised in the South East 1.08% 0.81% 1.03%
As % of the Vendors category 2.88% 2.03% 2.49%
Number of salaries quoted 146 64 216
10th Percentile £22,000 £28,000 £27,875
25th Percentile £29,073 £32,375 £37,500
Median annual salary (50th Percentile) £47,500 £62,500 £47,500
Median % change year-on-year -24.00% +31.58% -
75th Percentile £57,875 £92,500 £58,750
90th Percentile £76,250 £93,750 £65,000
England median annual salary £55,000 £65,000 £54,000
% change year-on-year -15.38% +20.37% +13.68%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the South East.

All Vendors
South East
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 6,121 4,773 10,872
As % of all permanent IT jobs advertised in the South East 37.45% 39.95% 41.16%
Number of salaries quoted 4,303 3,718 8,659
10th Percentile £29,000 £28,500 £26,250
25th Percentile £36,250 £37,000 £35,000
Median annual salary (50th Percentile) £50,000 £50,000 £48,000
Median % change year-on-year - +4.17% +6.67%
75th Percentile £65,000 £65,000 £62,500
90th Percentile £77,500 £77,500 £74,800
England median annual salary £54,500 £53,500 £50,000
% change year-on-year +1.87% +7.00% -

ServiceNow
Job Vacancy Trend in the South East

Job postings citing ServiceNow as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ServiceNow in the South East

ServiceNow
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ServiceNow in the South East.

Salary trend for ServiceNow in the South East

ServiceNow
Salary Histogram in the South East

Salary distribution for jobs citing ServiceNow in the South East over the 6 months to 29 July 2021.

Salary histogram for ServiceNow in the South East

ServiceNow
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the South East region over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -4 56 £47,500 -9.52% 10
Berkshire -8 44 £52,000 +11.23% 8
Surrey -3 41 £32,500 +10.17% 6
Hampshire -47 41 £51,750 -8.00% 8
West Sussex +11 23 £47,500 +17.65% 1
Buckinghamshire -20 12 £25,500 - 1
East Sussex -21 5 £31,273 -49.96%
Oxfordshire -13 1 £55,000 -8.33% 1
ServiceNow
England

For the 6 months to 29 July 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ServiceNow.

1 104 (59.09%) ITIL
2 78 (44.32%) Social Skills
3 67 (38.07%) Service Management
4 50 (28.41%) Microsoft
5 47 (26.70%) ITSM
6 44 (25.00%) SLA
7 42 (23.86%) Active Directory
8 40 (22.73%) Windows
8 40 (22.73%) Analytical Skills
9 35 (19.89%) Microsoft 365
10 34 (19.32%) Degree
11 31 (17.61%) Finance
12 29 (16.48%) Microsoft Office
12 29 (16.48%) Problem-Solving
13 28 (15.91%) Change Management
14 26 (14.77%) ITIL Certification
15 24 (13.64%) Incident Management
15 24 (13.64%) Agile Software Development
15 24 (13.64%) Azure
16 23 (13.07%) Windows 10
17 22 (12.50%) Organisational Skills
17 22 (12.50%) Service Delivery
18 21 (11.93%) Remedy
18 21 (11.93%) Remedy ITSM
18 21 (11.93%) SCCM
18 21 (11.93%) Presales
18 21 (11.93%) DevOps
19 20 (11.36%) Microsoft Excel
20 19 (10.80%) SharePoint
21 18 (10.23%) Configuration Management

ServiceNow
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.80%) SharePoint
2 10 (5.68%) CMS
3 8 (4.55%) MS Exchange
4 3 (1.70%) IIS
5 2 (1.14%) JBoss
6 1 (0.57%) Red Hat Fuse
6 1 (0.57%) Skype for Business
6 1 (0.57%) Tomcat
Applications
1 29 (16.48%) Microsoft Office
2 20 (11.36%) Microsoft Excel
3 12 (6.82%) Microsoft PowerPoint
4 6 (3.41%) Microsoft Project
5 5 (2.84%) MS Visio
5 5 (2.84%) Spreadsheet
Business Applications
1 21 (11.93%) Remedy ITSM
2 1 (0.57%) Dynamics CRM
Cloud Services
1 35 (19.89%) Microsoft 365
2 24 (13.64%) Azure
3 14 (7.95%) SaaS
4 12 (6.82%) Azure Active Directory
5 10 (5.68%) Power Platform
6 9 (5.11%) Cloud Computing
7 6 (3.41%) IaaS
7 6 (3.41%) PaaS
8 2 (1.14%) AWS
9 1 (0.57%) Dynamics 365
9 1 (0.57%) Google Data Studio
9 1 (0.57%) Google Sheets
9 1 (0.57%) Mimecast
9 1 (0.57%) Sauce Labs
Communications & Networking
1 16 (9.09%) VPN
2 13 (7.39%) DNS
3 10 (5.68%) Firewall
4 9 (5.11%) Internet
4 9 (5.11%) Wireless
5 8 (4.55%) DHCP
6 7 (3.98%) SSL
7 5 (2.84%) Network Security
8 4 (2.27%) Remote Desktop
8 4 (2.27%) Softphone
8 4 (2.27%) WebEx
9 3 (1.70%) DMZ
9 3 (1.70%) LAN
9 3 (1.70%) SAN
9 3 (1.70%) Skype
9 3 (1.70%) WAN
10 2 (1.14%) TCP/IP
11 1 (0.57%) ATM
11 1 (0.57%) MPLS
11 1 (0.57%) Wi-Fi
Database & Business Intelligence
1 10 (5.68%) Power BI
2 7 (3.98%) MySQL
3 4 (2.27%) Tableau
4 2 (1.14%) SQL Server
5 1 (0.57%) Big Data
5 1 (0.57%) Blockchain
5 1 (0.57%) Data Warehouse
5 1 (0.57%) Relational Database
Development Applications
1 10 (5.68%) JIRA
2 1 (0.57%) Android Studio
2 1 (0.57%) Browser DevTools
2 1 (0.57%) Eclipse
2 1 (0.57%) Git (software)
2 1 (0.57%) SQL Server Management Studio (SSMS)
2 1 (0.57%) Visual Studio
2 1 (0.57%) Xcode
General
1 78 (44.32%) Social Skills
2 40 (22.73%) Analytical Skills
3 31 (17.61%) Finance
4 22 (12.50%) Organisational Skills
5 15 (8.52%) Presentation Skills
6 7 (3.98%) Public Sector
7 6 (3.41%) Retail
8 5 (2.84%) Telecoms
9 4 (2.27%) German Language
10 2 (1.14%) Influencing Skills
10 2 (1.14%) Legal
10 2 (1.14%) Military
11 1 (0.57%) Manufacturing
11 1 (0.57%) Marketing
Job Titles
1 51 (28.98%) Analyst
2 21 (11.93%) 1st Line Support
2 21 (11.93%) Support Engineer
3 18 (10.23%) 1st Line Engineer
3 18 (10.23%) Service Analyst
4 17 (9.66%) 1st Line Support Engineer
5 16 (9.09%) Service Desk Analyst
6 15 (8.52%) Architect
7 13 (7.39%) Service Manager
8 12 (6.82%) IT Analyst
9 10 (5.68%) IT Engineer
9 10 (5.68%) ITSM Architect
10 9 (5.11%) Consultant
11 8 (4.55%) ITSM Consultant
12 7 (3.98%) Network Engineer
12 7 (3.98%) Senior Consultant
12 7 (3.98%) Senior Technical Consultant
12 7 (3.98%) Software Analyst
12 7 (3.98%) Support Analyst
12 7 (3.98%) Technical Consultant
Libraries, Frameworks & Software Standards
1 10 (5.68%) CSS
2 9 (5.11%) HTML
3 8 (4.55%) Ajax
3 8 (4.55%) Web Services
3 8 (4.55%) XML
4 7 (3.98%) LDAP
4 7 (3.98%) SOAP
5 4 (2.27%) XMPP
6 1 (0.57%) AngularJS
6 1 (0.57%) GraphQL
6 1 (0.57%) Middleware
6 1 (0.57%) React
Miscellaneous
1 16 (9.09%) CMDB
2 14 (7.95%) Data Centre
3 12 (6.82%) Video Conferencing
4 10 (5.68%) Virtual Team
5 9 (5.11%) Driving Licence
6 8 (4.55%) Management Information System
7 7 (3.98%) Self-Motivation
8 6 (3.41%) Hybrid Cloud
9 5 (2.84%) Replication
10 4 (2.27%) Data Structures
11 2 (1.14%) Public Cloud
12 1 (0.57%) iPad
12 1 (0.57%) Mainframe
12 1 (0.57%) Mobile App
12 1 (0.57%) User Experience
Operating Systems
1 40 (22.73%) Windows
2 23 (13.07%) Windows 10
3 16 (9.09%) Android
3 16 (9.09%) Linux
4 14 (7.95%) Apple iOS
5 9 (5.11%) Windows 7
5 9 (5.11%) Windows Server
6 8 (4.55%) Windows Server 2016
7 5 (2.84%) Unix
7 5 (2.84%) Windows Server 2008
8 3 (1.70%) Solaris
8 3 (1.70%) Windows Server 2012
8 3 (1.70%) Windows Server 2019
9 1 (0.57%) AIX
Processes & Methodologies
1 104 (59.09%) ITIL
2 67 (38.07%) Service Management
3 47 (26.70%) ITSM
4 29 (16.48%) Problem-Solving
5 28 (15.91%) Change Management
6 24 (13.64%) Agile Software Development
6 24 (13.64%) Incident Management
7 22 (12.50%) Service Delivery
8 21 (11.93%) DevOps
8 21 (11.93%) Presales
9 18 (10.23%) Configuration Management
9 18 (10.23%) Migration
9 18 (10.23%) Release Management
10 15 (8.52%) Customer Requirements
10 15 (8.52%) Problem Management
10 15 (8.52%) Supplier Management
11 14 (7.95%) Project Management
12 12 (6.82%) Decision-Making
12 12 (6.82%) Information Security
12 12 (6.82%) Network Management
Programming Languages
1 14 (7.95%) SQL
2 13 (7.39%) JavaScript
3 7 (3.98%) PowerShell
4 3 (1.70%) C
4 3 (1.70%) Python
5 2 (1.14%) Java
6 1 (0.57%) Perl
6 1 (0.57%) PL/SQL
6 1 (0.57%) T-SQL
Qualifications
1 34 (19.32%) Degree
2 26 (14.77%) ITIL Certification
3 17 (9.66%) SC Cleared
3 17 (9.66%) Security Cleared
4 10 (5.68%) MCP
5 7 (3.98%) CCNP
5 7 (3.98%) Cisco Certification
6 5 (2.84%) CCNA
7 4 (2.27%) ITIL Foundation Certificate
8 3 (1.70%) BPSS Clearance
9 2 (1.14%) Master's Degree
9 2 (1.14%) PRINCE2 Certification
10 1 (0.57%) CBAP
10 1 (0.57%) Computer Science Degree
10 1 (0.57%) HPE ATP
10 1 (0.57%) IIBA
10 1 (0.57%) Microsoft Certification
Quality Assurance & Compliance
1 44 (25.00%) SLA
2 10 (5.68%) COBIT
3 7 (3.98%) PMO
4 3 (1.70%) ISO/IEC 20000
5 1 (0.57%) Data Quality
System Software
1 42 (23.86%) Active Directory
2 9 (5.11%) Firmware
3 8 (4.55%) Virtual Machines
4 7 (3.98%) VMware Infrastructure
5 5 (2.84%) Virtual Desktop
6 3 (1.70%) Hyper-V
7 2 (1.14%) NFS
7 2 (1.14%) XenDesktop
8 1 (0.57%) VMware NSX
Systems Management
1 21 (11.93%) SCCM
2 14 (7.95%) Microsoft Intune
3 10 (5.68%) OpenView
3 10 (5.68%) OVSD
3 10 (5.68%) SCOM
4 8 (4.55%) Jamf Pro
5 7 (3.98%) HP UCMDB
6 6 (3.41%) Kibana
7 4 (2.27%) Cisco CUCM
8 3 (1.70%) Active Directory Federation Services
8 3 (1.70%) SCVMM
8 3 (1.70%) Single Sign-On
9 2 (1.14%) SCSM
10 1 (0.57%) Ansible
10 1 (0.57%) FortiGate
10 1 (0.57%) Terraform
Vendors
1 50 (28.41%) Microsoft
2 21 (11.93%) Remedy
3 18 (10.23%) BMC
4 17 (9.66%) HP
5 14 (7.95%) SAP
5 14 (7.95%) VMware
6 12 (6.82%) Apple
7 11 (6.25%) Cisco
7 11 (6.25%) Citrix
8 9 (5.11%) Oracle
9 7 (3.98%) IBM
9 7 (3.98%) Snow
10 6 (3.41%) CheckPoint
10 6 (3.41%) Palo Alto
11 5 (2.84%) Blue Coat
11 5 (2.84%) McAfee
12 4 (2.27%) Cognos
12 4 (2.27%) Concur
12 4 (2.27%) Intel
12 4 (2.27%) Splunk