Period
to 16 February 2020

The table below provides summary statistics for permanent job vacancies advertised in the South East with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 16 February 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
England > South East
6 months to
16 Feb 2020
Same period 2019 Same period 2018
Rank 236 325 456
Rank change year-on-year +89 +131 +12
Permanent jobs citing ServiceNow 249 218 112
As % of all permanent IT jobs advertised in the South East 1.11% 0.82% 0.35%
As % of the Vendors category 2.65% 1.96% 0.80%
Number of salaries quoted 129 142 91
South East median annual salary £40,000 £47,500 £30,000
Median salary % change year-on-year -15.79% +58.33% -47.37%
10th Percentile £26,150 £22,500 £20,750
90th Percentile £70,000 £67,500 £55,000
England median annual salary £60,000 £55,000 £50,000
% change year-on-year +9.09% +10.00% -4.76%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in the South East.

All Vendors
South East
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 9,383 11,148 14,035
As % of all permanent IT jobs advertised in the South East 41.66% 41.75% 44.38%
Number of salaries quoted 7,270 8,798 11,100
South East median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,500 £26,250 £25,000
90th Percentile £77,500 £72,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +0.87%

ServiceNow
Job Vacancy Trend in the South East

Job postings citing ServiceNow as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for ServiceNow in the South East

ServiceNow
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in the South East.

Salary trend for ServiceNow in the South East

ServiceNow
Salary Histogram in the South East

The salary distribution of IT jobs citing ServiceNow in the South East over the 6 months to 16 February 2020.

Salary histogram for ServiceNow in the South East

ServiceNow
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the South East region over the 6 months to 16 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Sussex +97 109 £50,000 +122.22% 1
Thames Valley -8 57 £60,000 +50.00% 15
Surrey +46 48 £34,000 - 9
Berkshire -24 29 £70,000 +51.35% 11
Hampshire -15 21 £40,000 -38.46% 8
Buckinghamshire +30 20 £35,000 +27.27% 3
East Sussex - 9 £45,000 -
Oxfordshire +21 8 £60,000 -7.69% 1
Kent -3 4 £27,000 +20.00%
Sussex - 1 £62,500 -
ServiceNow
England

For the 6 months to 16 February 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for ServiceNow.

1 159 (63.86%) ITIL
2 120 (48.19%) Microsoft
3 110 (44.18%) Windows
4 99 (39.76%) Degree
5 94 (37.75%) Active Directory
6 85 (34.14%) Finance
7 84 (33.73%) SLA
8 83 (33.33%) Agile Software Development
9 66 (26.51%) ITSM
10 64 (25.70%) Problem-Solving
11 63 (25.30%) Management Information System
12 60 (24.10%) Firmware
13 56 (22.49%) Microsoft Certification
13 56 (22.49%) Information Security
13 56 (22.49%) Azure
14 53 (21.29%) Service Management
15 51 (20.48%) DNS
16 50 (20.08%) MCP
17 49 (19.68%) DHCP
17 49 (19.68%) PowerShell
17 49 (19.68%) Windows 10
18 48 (19.28%) Ticket Management
19 40 (16.06%) Unix
20 39 (15.66%) Incident Management
21 38 (15.26%) Solaris
22 36 (14.46%) Office 365
23 35 (14.06%) Oracle
24 34 (13.65%) VMware
25 31 (12.45%) Change Management
25 31 (12.45%) Microsoft Office

ServiceNow
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.62%) Confluence
2 13 (5.22%) MS Exchange
3 12 (4.82%) IIS
4 8 (3.21%) Oracle Workflow
5 6 (2.41%) SharePoint
5 6 (2.41%) Skype for Business
6 3 (1.20%) CMS
7 2 (0.80%) Apache Solr
7 2 (0.80%) nginx
7 2 (0.80%) SharePoint 2010
7 2 (0.80%) SharePoint Server
7 2 (0.80%) WildFly
8 1 (0.40%) WebSphere
Applications
1 31 (12.45%) Microsoft Office
2 17 (6.83%) Microsoft Excel
3 11 (4.42%) Microsoft PowerPoint
4 5 (2.01%) MS Visio
5 4 (1.61%) Microsoft Project
Business Applications
1 12 (4.82%) Oracle EBS
2 9 (3.61%) Remedy ITSM
3 6 (2.41%) assyst
4 1 (0.40%) Salesforce.com CRM
Cloud Services
1 56 (22.49%) Azure
2 36 (14.46%) Office 365
3 15 (6.02%) AWS
4 10 (4.02%) Cloud Computing
5 7 (2.81%) IaaS
5 7 (2.81%) PaaS
6 4 (1.61%) Azure Active Directory
6 4 (1.61%) SaaS
6 4 (1.61%) Tricentis Tosca
7 1 (0.40%) Power Platform
7 1 (0.40%) Salesforce Service Cloud
Communications & Networking
1 51 (20.48%) DNS
2 49 (19.68%) DHCP
3 17 (6.83%) DMZ
4 16 (6.43%) Firewall
5 14 (5.62%) VPN
6 13 (5.22%) Wireless
7 11 (4.42%) Intranet
8 10 (4.02%) Internet
8 10 (4.02%) SAN
8 10 (4.02%) WAN
9 9 (3.61%) Skype
10 8 (3.21%) TCP/IP
11 6 (2.41%) LAN
12 4 (1.61%) Network Security
12 4 (1.61%) VLAN
13 3 (1.20%) EIGRP
13 3 (1.20%) FCAPS
13 3 (1.20%) FCoE
13 3 (1.20%) Fibre Channel
13 3 (1.20%) NGN
Database & Business Intelligence
1 24 (9.64%) SQL Server
2 21 (8.43%) SQL Server Reporting Services
3 19 (7.63%) SQL Server 2005
3 19 (7.63%) SQL Server 2017
3 19 (7.63%) SQL Server Integration Services
4 12 (4.82%) Big Data
5 10 (4.02%) Oracle Database
6 4 (1.61%) Azure SQL Database
6 4 (1.61%) Oracle Reports
7 2 (0.80%) MongoDB
7 2 (0.80%) PostgreSQL
8 1 (0.40%) Power BI
Development Applications
1 23 (9.24%) JIRA
2 8 (3.21%) Git (software)
3 6 (2.41%) Jenkins
4 4 (1.61%) Selenium
4 4 (1.61%) Subversion
4 4 (1.61%) Team Foundation Server
4 4 (1.61%) VersionOne
5 1 (0.40%) Atlassian Bamboo
5 1 (0.40%) Bitbucket
5 1 (0.40%) IBM UrbanCode
5 1 (0.40%) SonarQube
General
1 85 (34.14%) Finance
2 9 (3.61%) Retail
3 6 (2.41%) Aerospace
4 4 (1.61%) Telecoms
5 2 (0.80%) Manufacturing
6 1 (0.40%) Advertising
6 1 (0.40%) Back Office
6 1 (0.40%) Law
6 1 (0.40%) Legal
6 1 (0.40%) Local Government
6 1 (0.40%) Pharmaceutical
Job Titles
1 58 (23.29%) Analyst
2 36 (14.46%) Support Engineer
3 34 (13.65%) Service Analyst
4 30 (12.05%) Service Desk Analyst
5 28 (11.24%) Developer
6 25 (10.04%) Operations Support Engineer
6 25 (10.04%) ServiceNow Developer
7 18 (7.23%) DBA
8 14 (5.62%) Desktop Support
9 13 (5.22%) 2nd Line Support
9 13 (5.22%) Network Engineer
9 13 (5.22%) Service Manager
9 13 (5.22%) Support Analyst
10 11 (4.42%) 2nd Line Engineer
11 10 (4.02%) Administrator
11 10 (4.02%) IT Analyst
12 8 (3.21%) Desktop Support Analyst
12 8 (3.21%) Infrastructure Engineer
12 8 (3.21%) Oracle DBA
12 8 (3.21%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 14 (5.62%) LDAP
2 10 (4.02%) Kafka
2 10 (4.02%) Web Services
2 10 (4.02%) XML
3 9 (3.61%) HTML
4 7 (2.81%) SOAP
5 6 (2.41%) Ajax
6 4 (1.61%) ADO
6 4 (1.61%) AngularJS
6 4 (1.61%) REST
6 4 (1.61%) Velocity
7 3 (1.20%) CSS
7 3 (1.20%) HTML5
7 3 (1.20%) JDBC
7 3 (1.20%) jQuery
7 3 (1.20%) ODBC
7 3 (1.20%) RESTful
7 3 (1.20%) SAML
7 3 (1.20%) Twitter Bootstrap
8 2 (0.80%) Apache NiFi
Miscellaneous
1 63 (25.30%) Management Information System
2 26 (10.44%) Self-Motivation
3 21 (8.43%) Clustering
4 19 (7.63%) CMDB
5 16 (6.43%) Data Centre
6 14 (5.62%) Blackberry
7 11 (4.42%) Analytical Skills
7 11 (4.42%) Public Cloud
7 11 (4.42%) Wiki
8 10 (4.02%) Private Cloud
9 7 (2.81%) Enterprise Software
10 5 (2.01%) Replication
11 4 (1.61%) Mobile App
11 4 (1.61%) PMI
12 2 (0.80%) Smartphone
13 1 (0.40%) Hybrid Cloud
13 1 (0.40%) Social Network
13 1 (0.40%) User Experience
13 1 (0.40%) Virtual Team
Operating Systems
1 110 (44.18%) Windows
2 49 (19.68%) Windows 10
3 40 (16.06%) Unix
4 38 (15.26%) Solaris
5 21 (8.43%) Windows 7
6 18 (7.23%) Linux
7 9 (3.61%) Windows Server
8 6 (2.41%) Windows Server 2008
9 3 (1.20%) Windows 8
10 1 (0.40%) AIX
10 1 (0.40%) Android
10 1 (0.40%) Apple iOS
10 1 (0.40%) Windows Server 2003
Processes & Methodologies
1 159 (63.86%) ITIL
2 83 (33.33%) Agile Software Development
3 66 (26.51%) ITSM
4 64 (25.70%) Problem-Solving
5 56 (22.49%) Information Security
6 53 (21.29%) Service Management
7 48 (19.28%) Ticket Management
8 39 (15.66%) Incident Management
9 31 (12.45%) Change Management
9 31 (12.45%) High Availability
10 27 (10.84%) Security Hardening
11 21 (8.43%) Configuration Management
12 20 (8.03%) Analytics
13 19 (7.63%) Statistics
14 18 (7.23%) Mentoring
14 18 (7.23%) Patch Management
14 18 (7.23%) Workflow
15 16 (6.43%) Continuous Improvement
15 16 (6.43%) Service Delivery
16 15 (6.02%) Coaching
Programming Languages
1 49 (19.68%) PowerShell
2 31 (12.45%) SQL
3 22 (8.84%) C
4 19 (7.63%) JavaScript
5 18 (7.23%) Bash Shell
6 9 (3.61%) Java
6 9 (3.61%) Python
7 3 (1.20%) C++
7 3 (1.20%) Perl
7 3 (1.20%) PHP
8 2 (0.80%) Ruby
Qualifications
1 99 (39.76%) Degree
2 56 (22.49%) Microsoft Certification
3 50 (20.08%) MCP
4 14 (5.62%) Cisco Certification
4 14 (5.62%) Security Cleared
5 10 (4.02%) CCNP
6 9 (3.61%) ITIL Certification
7 8 (3.21%) CCNA
7 8 (3.21%) Computer Science Degree
7 8 (3.21%) RHCE
8 3 (1.20%) ITIL Foundation Certificate
8 3 (1.20%) VMware Certified Professional (VCP)
9 2 (0.80%) A+ Certification
9 2 (0.80%) MCSA
9 2 (0.80%) SC Cleared
10 1 (0.40%) DV Cleared
10 1 (0.40%) MCSE
10 1 (0.40%) RHCSA
Quality Assurance & Compliance
1 84 (33.73%) SLA
2 13 (5.22%) QA
3 5 (2.01%) Data Quality
4 4 (1.61%) PMBOK
5 1 (0.40%) GxP
5 1 (0.40%) ISO/IEC 20000
System Software
1 94 (37.75%) Active Directory
2 60 (24.10%) Firmware
3 17 (6.83%) VMware Infrastructure
4 9 (3.61%) Hyper-V
5 8 (3.21%) NFS
5 8 (3.21%) vCloud
5 8 (3.21%) Virtual Machines
5 8 (3.21%) VMware ESXi
6 1 (0.40%) vSphere
Systems Management
1 17 (6.83%) Microsoft Intune
2 16 (6.43%) Ansible
3 15 (6.02%) Single Sign-On
4 14 (5.62%) SCCM
5 12 (4.82%) Data Guard
6 8 (3.21%) vCenter Server
7 6 (2.41%) SCSM
8 4 (1.61%) Opscode Chef
8 4 (1.61%) Puppet
9 3 (1.20%) Amdocs OSS
9 3 (1.20%) Cisco Prime
9 3 (1.20%) Icinga
9 3 (1.20%) Observium
10 2 (0.80%) Perfmon
10 2 (0.80%) SCOM
10 2 (0.80%) SCVMM
10 2 (0.80%) WSUS
11 1 (0.40%) Kubernetes
11 1 (0.40%) Tivoli
11 1 (0.40%) Tivoli Storage Manager
Vendors
1 120 (48.19%) Microsoft
2 35 (14.06%) Oracle
3 34 (13.65%) VMware
4 24 (9.64%) Splunk
5 15 (6.02%) Cisco
5 15 (6.02%) Remedy
6 14 (5.62%) Citrix
7 11 (4.42%) AppDynamics
7 11 (4.42%) MobileIron
7 11 (4.42%) SolarWinds
8 10 (4.02%) CheckPoint
8 10 (4.02%) Palo Alto
9 9 (3.61%) HP
9 9 (3.61%) Salesforce.com
10 7 (2.81%) Blue Coat
10 7 (2.81%) Dynatrace
10 7 (2.81%) McAfee
11 5 (2.01%) 3PAR
11 5 (2.01%) Brocade
11 5 (2.01%) Isilon