Period
to 15 December 2018

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies in the South East during the 6 months to 15 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > South East
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 447 462 506
Rank change year-on-year +15 +44 +35
Permanent jobs requiring a 1st Line Support Engineer 86 87 89
As % of all permanent IT jobs advertised in the South East 0.31% 0.28% 0.26%
As % of the Job Titles category 0.32% 0.29% 0.27%
Number of salaries quoted 79 83 83
South East median annual salary £22,500 £22,500 £22,500
10th Percentile £19,000 £16,500 £18,600
90th Percentile £25,150 £29,000 £28,000
England median annual salary £22,500 £21,500 £22,500
% change year-on-year +4.65% -4.44% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 26,811 30,280 32,967
% of permanent IT jobs with a recognized job title 96.33% 96.69% 97.13%
Number of salaries quoted 22,151 25,250 27,572
South East median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,500 £26,250 £26,250
90th Percentile £72,000 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

1st Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the South East.

Salary trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support Engineer in the South East over the 6 months to 15 December 2018.

Salary histogram for 1st Line Support Engineer in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +27 35 £24,000 +1.05% 2
Surrey +43 23 £22,000 -12.00% 1
Buckinghamshire +31 20 £24,000 -
Berkshire -6 13 £22,500 -8.16% 1
Hampshire -9 13 £21,000 +10.53%
West Sussex -2 7 £20,000 +5.26%
East Sussex - 5 £26,000 -
Kent +24 2 £24,250 +10.23%
Oxfordshire +9 2 £22,250 +17.11% 1
Middlesex 0 1 £25,000 -33.33%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 15 December 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 69 (80.23%) Windows
2 38 (44.19%) Microsoft
3 28 (32.56%) Active Directory
4 25 (29.07%) Microsoft Office
5 23 (26.74%) Office 365
6 20 (23.26%) SQL
7 17 (19.77%) MySQL
8 16 (18.60%) Windows Server
9 15 (17.44%) Unix
9 15 (17.44%) Linux
10 14 (16.28%) IBM
10 14 (16.28%) Capita
11 12 (13.95%) Windows 7
12 11 (12.79%) Windows Server 2012
13 9 (10.47%) PostgreSQL
13 9 (10.47%) MS Exchange
13 9 (10.47%) T-SQL
13 9 (10.47%) PL/SQL
14 8 (9.30%) Apple
14 8 (9.30%) ITIL
14 8 (9.30%) DBS Check
15 7 (8.14%) Exchange Server 2010
15 7 (8.14%) Problem-Solving
16 6 (6.98%) Mac OS
16 6 (6.98%) Windows Server 2008
16 6 (6.98%) DNS
17 5 (5.81%) SLA
17 5 (5.81%) DHCP
17 5 (5.81%) VMware
17 5 (5.81%) Windows 8

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.47%) MS Exchange
2 7 (8.14%) Exchange Server 2010
3 4 (4.65%) Exchange Server 2013
4 2 (2.33%) Skype for Business
5 1 (1.16%) Blackberry Enterprise Server
5 1 (1.16%) Exchange Server 2003
5 1 (1.16%) Exchange Server 2007
5 1 (1.16%) SharePoint
Applications
1 25 (29.07%) Microsoft Office
2 2 (2.33%) Microsoft Excel
Business Applications
1 1 (1.16%) Dynamics CRM
1 1 (1.16%) Dynamics GP
1 1 (1.16%) Dynamics NAV
Cloud Services
1 23 (26.74%) Office 365
2 3 (3.49%) Microsoft Azure
3 1 (1.16%) IaaS
3 1 (1.16%) OneDrive
3 1 (1.16%) PaaS
Communications & Networking
1 6 (6.98%) DNS
2 5 (5.81%) DHCP
3 4 (4.65%) LAN
3 4 (4.65%) WAN
3 4 (4.65%) WebEx
4 2 (2.33%) Firewall
4 2 (2.33%) Skype
4 2 (2.33%) VPN
5 1 (1.16%) Internet
5 1 (1.16%) Intranet
5 1 (1.16%) Remote Desktop
5 1 (1.16%) TCP/IP
5 1 (1.16%) VLAN
5 1 (1.16%) Wi-Fi
5 1 (1.16%) Wireless
Database & Business Intelligence
1 17 (19.77%) MySQL
2 9 (10.47%) PostgreSQL
3 4 (4.65%) SQL Server
General
1 2 (2.33%) Back Office
1 2 (2.33%) Finance
1 2 (2.33%) Retail
1 2 (2.33%) Telecoms
2 1 (1.16%) Banking
Libraries, Frameworks & Software Standards
1 1 (1.16%) LDAP
Miscellaneous
1 4 (4.65%) Self-Motivation
2 1 (1.16%) EPoS
2 1 (1.16%) FMCG
2 1 (1.16%) iPhone
2 1 (1.16%) Mobile App
2 1 (1.16%) New Media
2 1 (1.16%) Smartphone
Operating Systems
1 69 (80.23%) Windows
2 16 (18.60%) Windows Server
3 15 (17.44%) Linux
3 15 (17.44%) Unix
4 12 (13.95%) Windows 7
5 11 (12.79%) Windows Server 2012
6 6 (6.98%) Mac OS
6 6 (6.98%) Windows Server 2008
7 5 (5.81%) Windows 8
8 4 (4.65%) Apple iOS
9 3 (3.49%) Android
10 2 (2.33%) Windows 10
Processes & Methodologies
1 8 (9.30%) ITIL
2 7 (8.14%) Problem-Solving
3 4 (4.65%) CRM
4 3 (3.49%) Service Delivery
5 2 (2.33%) Data Migration
5 2 (2.33%) Incident Management
5 2 (2.33%) Migration
5 2 (2.33%) Proactive Monitoring
5 2 (2.33%) Service Management
5 2 (2.33%) Ticket Management
6 1 (1.16%) Break/Fix
6 1 (1.16%) Continuous Improvement
6 1 (1.16%) ITSM
6 1 (1.16%) Kalman Filter
6 1 (1.16%) Multi-Factor Authentication
6 1 (1.16%) Root Cause Analysis
6 1 (1.16%) Server Building
6 1 (1.16%) Software Deployment
6 1 (1.16%) Time Management
6 1 (1.16%) Two-Factor Authentication
Programming Languages
1 20 (23.26%) SQL
2 9 (10.47%) PL/SQL
2 9 (10.47%) T-SQL
3 2 (2.33%) C#
3 2 (2.33%) PowerShell
3 2 (2.33%) VB
Qualifications
1 8 (9.30%) DBS Check
2 4 (4.65%) CCNA
2 4 (4.65%) Cisco Certification
2 4 (4.65%) Degree
3 2 (2.33%) ACTC
3 2 (2.33%) CCIE
4 1 (1.16%) A+ Certification
4 1 (1.16%) MCP
4 1 (1.16%) MCSA
4 1 (1.16%) Microsoft Certification
4 1 (1.16%) Network+ Certification
Quality Assurance & Compliance
1 5 (5.81%) SLA
2 1 (1.16%) ISO/IEC 27001
System Software
1 28 (32.56%) Active Directory
2 1 (1.16%) Hyper-V
2 1 (1.16%) VMware ESXi
2 1 (1.16%) VMware Infrastructure
Systems Management
1 4 (4.65%) SCCM
2 1 (1.16%) Backup Exec
2 1 (1.16%) Microsoft Intune
Vendors
1 38 (44.19%) Microsoft
2 14 (16.28%) Capita
2 14 (16.28%) IBM
3 8 (9.30%) Apple
4 5 (5.81%) VMware
5 4 (4.65%) Citrix
6 3 (3.49%) Cisco
7 2 (2.33%) Borland
8 1 (1.16%) Fujitsu
8 1 (1.16%) HP
8 1 (1.16%) Ivanti
8 1 (1.16%) Salesforce.com
8 1 (1.16%) Symantec