Period
to 23 February 2018

The median annual salary for a 1st Line Support Engineer was £21,500 in advertised job vacancies in the South East during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > South East
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 472 458 530
Rank change year-on-year -14 +72 -48
Permanent jobs requiring a 1st Line Support Engineer 81 101 112
As % of all permanent IT jobs advertised in the South East 0.26% 0.32% 0.27%
As % of the Job Titles category 0.26% 0.33% 0.28%
Number of salaries quoted 76 99 115
South East median annual salary £21,500 £22,500 £22,000
Median salary % change year-on-year -4.44% +2.27% +4.76%
10th Percentile £16,500 £18,900 £18,500
90th Percentile £27,000 £27,500 £27,250
England median annual salary £21,500 £22,500 £22,500
% change year-on-year -4.44% - +4.65%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 30,653 30,427 40,018
% of permanent IT jobs with a recognized job title 96.81% 96.92% 97.03%
Number of salaries quoted 25,645 25,234 34,056
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the South East.

Salary trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support Engineer in the South East over the 6 months to 23 February 2018.

Salary histogram for 1st Line Support Engineer in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire 0 30 £20,000 -6.98% 1
Thames Valley -13 23 £23,000 - 4
Surrey -11 22 £24,500 +4.26%
Berkshire +20 10 £26,000 +8.33% 1
Buckinghamshire -1 7 £23,000 -
Oxfordshire -10 6 £19,500 -4.88% 3
West Sussex -4 3 £19,000 -9.52%
Middlesex - 2 £37,500 -
Kent +6 1 £22,000 -2.22% 1
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 February 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 66 (81.48%) Windows
2 59 (72.84%) Active Directory
3 44 (54.32%) Microsoft
4 43 (53.09%) Office 365
5 26 (32.10%) Windows Server 2012
6 23 (28.40%) Windows 8
7 22 (27.16%) Windows Server 2008
7 22 (27.16%) Windows Server
8 17 (20.99%) MS Exchange
9 16 (19.75%) Windows 7
10 15 (18.52%) Microsoft Office
10 15 (18.52%) SLA
11 14 (17.28%) DNS
11 14 (17.28%) ITIL
12 13 (16.05%) Cisco
12 13 (16.05%) VMware
12 13 (16.05%) Microsoft Azure
12 13 (16.05%) Hyper-V
13 11 (13.58%) Root Cause Analysis
13 11 (13.58%) DHCP
14 10 (12.35%) Linux
14 10 (12.35%) VMware Infrastructure
14 10 (12.35%) Exchange Server 2013
14 10 (12.35%) Exchange Server 2010
15 9 (11.11%) SQL
15 9 (11.11%) VPN
16 8 (9.88%) WAN
16 8 (9.88%) LAN
16 8 (9.88%) SCCM
16 8 (9.88%) Kalman Filter

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (20.99%) MS Exchange
2 10 (12.35%) Exchange Server 2010
2 10 (12.35%) Exchange Server 2013
3 3 (3.70%) Exchange Server 2007
4 2 (2.47%) Skype for Business
5 1 (1.23%) SharePoint
Applications
1 15 (18.52%) Microsoft Office
Business Applications
1 1 (1.23%) Dynamics NAV
Cloud Services
1 43 (53.09%) Office 365
2 13 (16.05%) Microsoft Azure
3 2 (2.47%) IaaS
4 1 (1.23%) G Suite
Communications & Networking
1 14 (17.28%) DNS
2 11 (13.58%) DHCP
3 9 (11.11%) VPN
4 8 (9.88%) LAN
4 8 (9.88%) WAN
5 7 (8.64%) WebEx
6 3 (3.70%) Wi-Fi
7 2 (2.47%) Remote Desktop
7 2 (2.47%) Skype
7 2 (2.47%) VoIP
8 1 (1.23%) Firewall
8 1 (1.23%) IP Telephony
8 1 (1.23%) TCP/IP
8 1 (1.23%) VLAN
Database & Business Intelligence
1 5 (6.17%) MySQL
2 2 (2.47%) SQL Server
2 2 (2.47%) SQL Server 2008
2 2 (2.47%) SQL Server 2012
General
1 3 (3.70%) Advertising
1 3 (3.70%) Telecoms
2 1 (1.23%) Banking
Libraries, Frameworks & Software Standards
1 1 (1.23%) LAMP
Miscellaneous
1 6 (7.41%) Data Centre
2 4 (4.94%) Computer Science
3 3 (3.70%) Driving Licence
Operating Systems
1 66 (81.48%) Windows
2 26 (32.10%) Windows Server 2012
3 23 (28.40%) Windows 8
4 22 (27.16%) Windows Server
4 22 (27.16%) Windows Server 2008
5 16 (19.75%) Windows 7
6 10 (12.35%) Linux
7 6 (7.41%) Windows 10
8 5 (6.17%) Unix
9 3 (3.70%) CentOS
9 3 (3.70%) Debian
9 3 (3.70%) Ubuntu
9 3 (3.70%) Windows XP
10 2 (2.47%) Mac OS X
11 1 (1.23%) Mac OS
Processes & Methodologies
1 14 (17.28%) ITIL
2 11 (13.58%) Root Cause Analysis
3 8 (9.88%) Kalman Filter
4 7 (8.64%) Web Filtering
5 6 (7.41%) Disaster Recovery
5 6 (7.41%) Multi-Factor Authentication
5 6 (7.41%) Two-Factor Authentication
6 2 (2.47%) Runbook
7 1 (1.23%) CRM
7 1 (1.23%) Email Filtering
7 1 (1.23%) Proactive Monitoring
7 1 (1.23%) Technical Analysis
Programming Languages
1 9 (11.11%) SQL
2 1 (1.23%) Shell Script
Qualifications
1 4 (4.94%) HND
1 4 (4.94%) Microsoft Certification
2 2 (2.47%) Security Cleared
3 1 (1.23%) A+ Certification
3 1 (1.23%) ITIL Foundation Certificate
3 1 (1.23%) MCITP
3 1 (1.23%) MCP
3 1 (1.23%) Server+ Certification
Quality Assurance & Compliance
1 15 (18.52%) SLA
System Software
1 59 (72.84%) Active Directory
2 13 (16.05%) Hyper-V
3 10 (12.35%) VMware Infrastructure
4 3 (3.70%) vSphere
5 2 (2.47%) Virtual Servers
6 1 (1.23%) Terminal Services
Systems Management
1 8 (9.88%) SCCM
2 3 (3.70%) SCVMM
3 1 (1.23%) Backup Exec
3 1 (1.23%) SCSM
Vendors
1 44 (54.32%) Microsoft
2 13 (16.05%) Cisco
2 13 (16.05%) VMware
3 6 (7.41%) Apple
4 3 (3.70%) Citrix
4 3 (3.70%) Red Hat
5 2 (2.47%) HP
5 2 (2.47%) SolarWinds
5 2 (2.47%) Sophos
6 1 (1.23%) Avaya
6 1 (1.23%) Canon
6 1 (1.23%) Capita
6 1 (1.23%) CheckPoint
6 1 (1.23%) CommVault
6 1 (1.23%) NetApp
6 1 (1.23%) Symantec