Period
to 23 June 2018

The median annual salary for a 1st Line Support Engineer was £22,000 in advertised job vacancies in the South East during the 6 months to 23 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > South East
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 470 438 519
Rank change year-on-year -32 +81 +1
Permanent jobs requiring a 1st Line Support Engineer 69 114 111
As % of all permanent IT jobs advertised in the South East 0.23% 0.39% 0.30%
As % of the Job Titles category 0.23% 0.40% 0.30%
Number of salaries quoted 64 113 108
South East median annual salary £22,000 £22,500 £22,500
Median salary % change year-on-year -2.22% - +2.27%
10th Percentile £18,500 £19,250 £18,000
90th Percentile £25,000 £25,750 £28,000
England median annual salary £22,000 £22,000 £22,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29,370 28,411 36,422
% of permanent IT jobs with a recognized job title 96.99% 96.68% 97.01%
Number of salaries quoted 24,547 23,755 31,031
South East median annual salary £45,000 £45,000 £45,000
10th Percentile £26,750 £26,250 £25,750
90th Percentile £70,000 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the South East.

Salary trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support Engineer in the South East over the 6 months to 23 June 2018.

Salary histogram for 1st Line Support Engineer in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -28 28 £22,500 +4.65% 1
Hampshire -22 21 £21,500 -4.44%
Surrey -6 15 £21,500 -8.51% 3
Berkshire -14 11 £22,500 +5.88% 1
Buckinghamshire -15 11 £23,000 -
Oxfordshire 0 6 £20,000 -2.44%
Kent -1 3 £22,000 -2.22%
West Sussex - 2 £22,000 -
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 June 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 45 (65.22%) Windows
2 32 (46.38%) Active Directory
3 30 (43.48%) Microsoft
4 21 (30.43%) Office 365
5 17 (24.64%) Windows Server
6 13 (18.84%) SLA
6 13 (18.84%) MS Exchange
7 12 (17.39%) Linux
7 12 (17.39%) Windows 7
8 11 (15.94%) Windows Server 2012
8 11 (15.94%) Microsoft Office
8 11 (15.94%) SQL
9 10 (14.49%) MySQL
9 10 (14.49%) Windows 10
10 9 (13.04%) Exchange Server 2010
10 9 (13.04%) Hyper-V
10 9 (13.04%) ITIL
11 8 (11.59%) WAN
11 8 (11.59%) LAN
11 8 (11.59%) VMware
11 8 (11.59%) Exchange Server 2013
12 7 (10.14%) Windows 8
12 7 (10.14%) Windows Server 2008
12 7 (10.14%) Unix
13 6 (8.70%) DNS
13 6 (8.70%) SCCM
13 6 (8.70%) VMware Infrastructure
13 6 (8.70%) WebEx
14 5 (7.25%) Problem-Solving
14 5 (7.25%) Microsoft Certification

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (18.84%) MS Exchange
2 9 (13.04%) Exchange Server 2010
3 8 (11.59%) Exchange Server 2013
4 1 (1.45%) Exchange Server 2003
4 1 (1.45%) Skype for Business
Applications
1 11 (15.94%) Microsoft Office
2 1 (1.45%) Microsoft Excel
2 1 (1.45%) Siemens NX
Business Applications
1 1 (1.45%) Teamcenter
Cloud Services
1 21 (30.43%) Office 365
2 1 (1.45%) IaaS
Communications & Networking
1 8 (11.59%) LAN
1 8 (11.59%) WAN
2 6 (8.70%) DNS
2 6 (8.70%) WebEx
3 5 (7.25%) DHCP
4 4 (5.80%) TCP/IP
4 4 (5.80%) VPN
5 3 (4.35%) Internet
5 3 (4.35%) IP Telephony
6 2 (2.90%) Unified Communications
6 2 (2.90%) VoIP
6 2 (2.90%) Wi-Fi
6 2 (2.90%) Wireless
7 1 (1.45%) ADSL
7 1 (1.45%) Broadband
7 1 (1.45%) Skype
Database & Business Intelligence
1 10 (14.49%) MySQL
General
1 4 (5.80%) Finance
2 3 (4.35%) Banking
2 3 (4.35%) Games
3 1 (1.45%) Manufacturing
Miscellaneous
1 3 (4.35%) Analytical Skills
1 3 (4.35%) New Media
2 2 (2.90%) Self-Motivation
3 1 (1.45%) Computer Science
3 1 (1.45%) Data Centre
3 1 (1.45%) Driving Licence
3 1 (1.45%) Management Information System
Operating Systems
1 45 (65.22%) Windows
2 17 (24.64%) Windows Server
3 12 (17.39%) Linux
3 12 (17.39%) Windows 7
4 11 (15.94%) Windows Server 2012
5 10 (14.49%) Windows 10
6 7 (10.14%) Unix
6 7 (10.14%) Windows 8
6 7 (10.14%) Windows Server 2008
7 2 (2.90%) Mac OS X
8 1 (1.45%) Windows Server 2003
8 1 (1.45%) Windows XP
Processes & Methodologies
1 9 (13.04%) ITIL
2 5 (7.25%) Problem-Solving
3 4 (5.80%) Kalman Filter
3 4 (5.80%) Web Filtering
4 3 (4.35%) Time Management
5 1 (1.45%) Active Listening
5 1 (1.45%) CRM
5 1 (1.45%) Disaster Recovery
5 1 (1.45%) Energy Management
5 1 (1.45%) Multi-Factor Authentication
5 1 (1.45%) PLM
5 1 (1.45%) Software Engineering
5 1 (1.45%) Two-Factor Authentication
Programming Languages
1 11 (15.94%) SQL
Qualifications
1 5 (7.25%) Microsoft Certification
2 4 (5.80%) MCP
3 2 (2.90%) A+ Certification
3 2 (2.90%) CCNA
3 2 (2.90%) Cisco Certification
3 2 (2.90%) MCITP
4 1 (1.45%) Degree
4 1 (1.45%) HND
4 1 (1.45%) ITIL Foundation Certificate
4 1 (1.45%) Server+ Certification
Quality Assurance & Compliance
1 13 (18.84%) SLA
System Software
1 32 (46.38%) Active Directory
2 9 (13.04%) Hyper-V
3 6 (8.70%) VMware Infrastructure
Systems Management
1 6 (8.70%) SCCM
2 1 (1.45%) Systems Management Server (SMS)
Vendors
1 30 (43.48%) Microsoft
2 8 (11.59%) VMware
3 4 (5.80%) Apple
3 4 (5.80%) Cisco
4 1 (1.45%) Citrix
4 1 (1.45%) Siemens