Period
to 22 November 2017

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies in the South East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 467 513 515
Rank change year-on-year +46 +2 -5
Permanent jobs requiring a 1st Line Support Engineer 88 85 129
As % of all permanent IT jobs advertised in the South East 0.29% 0.24% 0.31%
As % of the Job Titles category 0.30% 0.25% 0.32%
Number of salaries quoted 83 79 131
South East median annual salary £22,500 £22,500 £22,000
Median salary % change year-on-year - +2.27% +4.76%
10th Percentile £16,500 £18,000 £17,750
90th Percentile £28,950 £28,000 £27,500
England median annual salary £21,000 £22,500 £22,500
% change year-on-year -6.67% - +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29733 34136 40912
% of permanent IT jobs with a recognized job title 96.62% 96.98% 96.87%
Number of salaries quoted 24803 28632 34129
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

1st Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the South East.

Salary trend for 1st Line Support Engineer in the South East

1st Line Support Engineer
Salary Histogram in the South East

The salary distribution of IT jobs citing 1st Line Support Engineer in the South East over the 6 months to 22 November 2017.

Salary histogram for 1st Line Support Engineer in the South East

1st Line Support Engineer
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +45 46 £22,500 -2.17%
Hampshire +24 27 £19,000 -2.56% 3
Berkshire +41 25 £22,500 -6.25%
Buckinghamshire +11 13 £24,000 +4.35%
Surrey -4 10 £26,000 +4.00% 2
Oxfordshire -2 8 £19,000 -20.83%
West Sussex +2 2 £19,000 -9.52%
Middlesex - 2 £37,500 -
Kent +8 1 £22,000 -2.22%
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 November 2017, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 1st Line Support Engineer in the job title.

1 71 (80.68%) Windows
2 48 (54.55%) Active Directory
3 32 (36.36%) Microsoft
4 31 (35.23%) Office 365
5 20 (22.73%) Windows Server 2012
6 19 (21.59%) Windows Server 2008
7 18 (20.45%) Windows 8
8 17 (19.32%) Windows 7
9 16 (18.18%) Linux
10 14 (15.91%) Microsoft Azure
10 14 (15.91%) Windows Server
11 12 (13.64%) Root Cause Analysis
11 12 (13.64%) SQL
12 10 (11.36%) MySQL
13 9 (10.23%) Microsoft Office
13 9 (10.23%) SLA
14 7 (7.95%) Unix
14 7 (7.95%) TCP/IP
14 7 (7.95%) Windows 10
15 6 (6.82%) Data Centre
16 5 (5.68%) Security Cleared
16 5 (5.68%) Apple
16 5 (5.68%) Cisco
17 4 (4.55%) Proactive Monitoring
17 4 (4.55%) ITIL
17 4 (4.55%) HND
17 4 (4.55%) Red Hat
17 4 (4.55%) Microsoft Certification
17 4 (4.55%) HP
17 4 (4.55%) Telecoms

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.41%) IIS
1 3 (3.41%) MS Exchange
2 1 (1.14%) SharePoint
Applications
1 9 (10.23%) Microsoft Office
2 3 (3.41%) MS Visio
Business Applications
1 1 (1.14%) Dynamics NAV
Cloud Services
1 31 (35.23%) Office 365
2 14 (15.91%) Microsoft Azure
3 1 (1.14%) G Suite
3 1 (1.14%) IaaS
Communications & Networking
1 7 (7.95%) TCP/IP
2 3 (3.41%) DHCP
2 3 (3.41%) DNS
2 3 (3.41%) POP3
2 3 (3.41%) SMTP
3 2 (2.27%) Remote Desktop
3 2 (2.27%) VoIP
3 2 (2.27%) VPN
4 1 (1.14%) ADSL
4 1 (1.14%) Broadband
4 1 (1.14%) DSL
4 1 (1.14%) Internet
4 1 (1.14%) IP Telephony
4 1 (1.14%) LAN
4 1 (1.14%) VLAN
4 1 (1.14%) WAN
4 1 (1.14%) Wi-Fi
Database & Business Intelligence
1 10 (11.36%) MySQL
2 2 (2.27%) PostgreSQL
2 2 (2.27%) SQL Server
2 2 (2.27%) SQL Server 2008
2 2 (2.27%) SQL Server 2012
Development Applications
1 1 (1.14%) Visual Studio
General
1 4 (4.55%) Dutch Language
1 4 (4.55%) French Language
1 4 (4.55%) German Language
1 4 (4.55%) Italian Language
1 4 (4.55%) Portuguese Language
1 4 (4.55%) Spanish Language
1 4 (4.55%) Telecoms
2 3 (3.41%) Advertising
2 3 (3.41%) Finance
3 1 (1.14%) Banking
Libraries, Frameworks & Software Standards
1 2 (2.27%) Web Services
2 1 (1.14%) PRADO
Miscellaneous
1 6 (6.82%) Data Centre
2 4 (4.55%) Computer Science
3 2 (2.27%) Driving Licence
4 1 (1.14%) Management Information System
Operating Systems
1 71 (80.68%) Windows
2 20 (22.73%) Windows Server 2012
3 19 (21.59%) Windows Server 2008
4 18 (20.45%) Windows 8
5 17 (19.32%) Windows 7
6 16 (18.18%) Linux
7 14 (15.91%) Windows Server
8 7 (7.95%) Unix
8 7 (7.95%) Windows 10
9 4 (4.55%) CentOS
10 3 (3.41%) Debian
10 3 (3.41%) Ubuntu
10 3 (3.41%) Windows XP
11 1 (1.14%) Mac OS
11 1 (1.14%) Solaris
Processes & Methodologies
1 12 (13.64%) Root Cause Analysis
2 4 (4.55%) ITIL
2 4 (4.55%) Proactive Monitoring
3 3 (3.41%) B2B
3 3 (3.41%) SEO
4 2 (2.27%) CRM
4 2 (2.27%) Runbook
5 1 (1.14%) Break/Fix
5 1 (1.14%) Disaster Recovery
5 1 (1.14%) Email Filtering
5 1 (1.14%) Incident Management
5 1 (1.14%) Kalman Filter
5 1 (1.14%) Multi-Factor Authentication
5 1 (1.14%) Technical Analysis
5 1 (1.14%) Two-Factor Authentication
Programming Languages
1 12 (13.64%) SQL
Qualifications
1 5 (5.68%) Security Cleared
2 4 (4.55%) ACTC
2 4 (4.55%) HND
2 4 (4.55%) Microsoft Certification
3 3 (3.41%) DV Cleared
3 3 (3.41%) MCP
3 3 (3.41%) MCSE
4 2 (2.27%) SC Cleared
5 1 (1.14%) CCAA
5 1 (1.14%) Citrix Certification
5 1 (1.14%) MCSA
Quality Assurance & Compliance
1 9 (10.23%) SLA
System Software
1 48 (54.55%) Active Directory
2 3 (3.41%) VMware Infrastructure
2 3 (3.41%) vSphere
3 2 (2.27%) Hyper-V
3 2 (2.27%) Virtual Servers
4 1 (1.14%) Terminal Services
4 1 (1.14%) Virtual Machines
Systems Management
1 1 (1.14%) Backup Exec
Vendors
1 32 (36.36%) Microsoft
2 5 (5.68%) Apple
2 5 (5.68%) Cisco
3 4 (4.55%) HP
3 4 (4.55%) Red Hat
3 4 (4.55%) VMware
4 3 (3.41%) Citrix
5 2 (2.27%) Sophos
5 2 (2.27%) Sun
6 1 (1.14%) Avaya
6 1 (1.14%) Capita
6 1 (1.14%) CheckPoint
6 1 (1.14%) Dell
6 1 (1.14%) IBM
6 1 (1.14%) NetApp
6 1 (1.14%) Oracle
6 1 (1.14%) SolarWinds
6 1 (1.14%) Symantec