Customer-Centricity Job Trends in the South West

Customer-Centric
England > South West

The table below provides summary statistics and salary benchmarking for jobs advertised in the South West requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 15 January 2026, with comparisons to the same periods in the previous two years.

6 months to
15 Jan 2026
Same period 2025 Same period 2024
Rank 153 139 169
Rank change year-on-year -14 +30 +42
Permanent jobs citing Customer-Centricity 29 43 48
As % of all permanent jobs in the South West 0.57% 1.04% 1.02%
As % of the Processes & Methodologies category 0.79% 1.21% 1.14%
Number of salaries quoted 8 20 39
10th Percentile £26,605 £30,488 £26,750
25th Percentile £27,375 £33,500 £33,432
Median annual salary (50th Percentile) £45,000 £46,250 £55,000
Median % change year-on-year -2.70% -15.91% +89.66%
75th Percentile £56,250 £69,426 £72,433
90th Percentile £97,500 £74,247 £77,500
England median annual salary £47,500 £55,000 £55,750
% change year-on-year -13.64% -1.35% -10.80%

All Process & Methodology Skills
South West

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South West.

Permanent vacancies with a requirement for process or methodology skills 3,650 3,558 4,229
As % of all permanent jobs advertised in the South West 71.58% 85.65% 89.60%
Number of salaries quoted 2,502 1,781 3,194
10th Percentile £28,000 £30,000 £30,000
25th Percentile £35,000 £41,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +2.94%
75th Percentile £67,500 £68,750 £67,500
90th Percentile £80,000 £81,250 £80,627
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer-Centricity
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South West.

Customer-Centricity job vacancy trend in the South West

Customer-Centricity
Salary Trend in the South West

Salary distribution trend for jobs in the South West citing Customer-Centricity.

Salary distribution trend for jobs in the South West citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South West

Salary distribution for jobs citing Customer-Centricity in the South West over the 6 months to 15 January 2026.

Salary histogram for Customer-Centricity in the South West

Customer-Centricity
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South West region over the 6 months to 15 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol 0 11 - - 4
Cornwall - 10 £27,750 -
Dorset +4 3 £45,000 -25.00% 3
Wiltshire 0 2 - - 4
Somerset -16 2 £100,000 +196.30% 2
Gloucestershire - 1 - - 3
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 3 (10.34%) Microsoft Excel
1 3 (10.34%) Microsoft Office
Cloud Services
1 1 (3.45%) Azure
1 1 (3.45%) Dynamics 365
1 1 (3.45%) Power Platform
Communications & Networking
1 3 (10.34%) Internet
2 2 (6.90%) DNS
2 2 (6.90%) VoIP
2 2 (6.90%) Wi-Fi
Development Applications
1 3 (10.34%) Rational DOORS
General
1 13 (44.83%) Social Skills
2 3 (10.34%) Advertising
2 3 (10.34%) Aeronautics
2 3 (10.34%) Electronics
2 3 (10.34%) Retail
2 3 (10.34%) Social Housing
3 2 (6.90%) Analytical Skills
3 2 (6.90%) Marketing
Job Titles
1 8 (27.59%) Systems Engineer
2 5 (17.24%) Junior
2 5 (17.24%) Junior Systems Engineer
2 5 (17.24%) Reliability Engineer
2 5 (17.24%) Safety Engineer
2 5 (17.24%) Systems Safety Engineer
3 4 (13.79%) Service Management Specialist
4 3 (10.34%) Business Development Manager
4 3 (10.34%) Business Manager
4 3 (10.34%) Development Manager
4 3 (10.34%) Support Engineer
4 3 (10.34%) Technical Engineer
4 3 (10.34%) Technical Support
4 3 (10.34%) Technical Support Engineer
5 2 (6.90%) Analyst
5 2 (6.90%) Data Analyst
6 1 (3.45%) Head of Applications
6 1 (3.45%) Head of Technology
6 1 (3.45%) Product Owner
Miscellaneous
1 6 (20.69%) Self-Motivation
2 5 (17.24%) Onboarding
3 3 (10.34%) Management Information System
4 1 (3.45%) Analytical Mindset
4 1 (3.45%) Legacy Systems
4 1 (3.45%) Product Ownership
Processes & Methodologies
1 10 (34.48%) Customer Service
2 9 (31.03%) Cybersecurity
3 8 (27.59%) Collaborative Working
3 8 (27.59%) Innovative Thinking
3 8 (27.59%) Matrix Organization
3 8 (27.59%) Requirements Management
3 8 (27.59%) Risk Analysis
3 8 (27.59%) Validation
3 8 (27.59%) Verification and Validation
4 5 (17.24%) B2B
4 5 (17.24%) CRM
5 4 (13.79%) Customer Experience
5 4 (13.79%) Service Management
6 3 (10.34%) B2B Sales
6 3 (10.34%) Business Development
6 3 (10.34%) Creative Thinking
6 3 (10.34%) Customer Requirements
6 3 (10.34%) Customer-Centric Approach
6 3 (10.34%) Decision-Making
7 2 (6.90%) Client Onboarding
Qualifications
1 8 (27.59%) Degree
2 2 (6.90%) CCNA
2 2 (6.90%) Cisco Certification
2 2 (6.90%) DV Cleared
2 2 (6.90%) Network+ Certification
2 2 (6.90%) Security Cleared
3 1 (3.45%) CSPO
3 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 5 (17.24%) ARP4761
Vendors
1 7 (24.14%) Microsoft
2 2 (6.90%) Cisco
2 2 (6.90%) Nokia
2 2 (6.90%) TP-LINK
2 2 (6.90%) Ubiquiti