Period
to 18 September 2018

The median annual salary for a Support Engineer was £28,000 in advertised job vacancies in the South West during the 6 months to 18 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > South West
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 103 95 73
Rank change year-on-year -8 -22 +1
Permanent jobs requiring a Support Engineer 322 338 461
As % of all permanent IT jobs advertised in the South West 3.10% 3.32% 4.29%
As % of the Job Titles category 3.21% 3.40% 4.41%
Number of salaries quoted 253 282 444
South West median annual salary £28,000 £27,500 £27,500
Median salary % change year-on-year +1.82% - +3.77%
10th Percentile £20,120 £19,500 £19,750
90th Percentile £42,500 £39,200 £38,750
England median annual salary £32,500 £31,000 £32,500
% change year-on-year +4.84% -4.62% +6.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10,028 9,928 10,456
% of permanent IT jobs with a recognized job title 96.64% 97.50% 97.22%
Number of salaries quoted 8,325 8,259 8,823
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £25,000 £24,500 £24,250
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Engineer
Job Vacancy Trend in the South West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Engineer in the South West

Support Engineer
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the South West.

Salary trend for Support Engineer in the South West

Support Engineer
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Engineer in the South West over the 6 months to 18 September 2018.

Salary histogram for Support Engineer in the South West

Support Engineer
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the South West region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -32 72 £25,000 -9.09% 13
Bristol -25 69 £29,500 -1.67% 14
Dorset -15 56 £26,750 +13.83% 8
Somerset +36 49 £28,000 -11.11% 8
Gloucestershire +32 39 £32,500 +41.30% 5
Devon +29 23 £32,500 +30.00% 6
Cornwall +4 13 £29,500 +7.27% 1
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 18 September 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Support Engineer in the job title.

1 221 (68.63%) Windows
2 176 (54.66%) Microsoft
3 114 (35.40%) Windows Server
4 107 (33.23%) Active Directory
5 96 (29.81%) Office 365
6 79 (24.53%) Windows Server 2012
7 64 (19.88%) VMware
8 60 (18.63%) Linux
9 59 (18.32%) ITIL
10 56 (17.39%) Microsoft Azure
11 52 (16.15%) Microsoft Office
12 51 (15.84%) TCP/IP
13 49 (15.22%) Firewall
14 48 (14.91%) Problem-Solving
15 47 (14.60%) Windows Server 2008
16 46 (14.29%) Windows 10
17 44 (13.66%) Cisco
17 44 (13.66%) Microsoft Certification
18 42 (13.04%) MS Exchange
19 40 (12.42%) Hyper-V
20 38 (11.80%) Windows 7
21 34 (10.56%) Citrix
22 33 (10.25%) SLA
22 33 (10.25%) DNS
23 32 (9.94%) SQL
23 32 (9.94%) SAN
24 31 (9.63%) VMware Infrastructure
25 30 (9.32%) PowerShell
25 30 (9.32%) DHCP
26 28 (8.70%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (13.04%) MS Exchange
2 20 (6.21%) Exchange Server 2010
3 17 (5.28%) Exchange Server 2013
4 12 (3.73%) IIS
5 10 (3.11%) SharePoint
6 7 (2.17%) Skype for Business
7 5 (1.55%) Exchange Server 2003
8 4 (1.24%) IBM Notes
9 3 (0.93%) Mattermost
9 3 (0.93%) nginx
9 3 (0.93%) XWiki
10 1 (0.31%) Blackberry Enterprise Server
10 1 (0.31%) CMS
10 1 (0.31%) Exchange Server 2007
10 1 (0.31%) Oracle Service Bus
10 1 (0.31%) Oracle SOA Suite
10 1 (0.31%) Umbraco
10 1 (0.31%) WebLogic
Applications
1 52 (16.15%) Microsoft Office
2 6 (1.86%) Microsoft Excel
3 4 (1.24%) Acrobat
4 3 (0.93%) Microsoft PowerPoint
5 2 (0.62%) MS Visio
6 1 (0.31%) Spreadsheet
Business Applications
1 1 (0.31%) Dynamics CRM
Cloud Services
1 96 (29.81%) Office 365
2 56 (17.39%) Microsoft Azure
3 15 (4.66%) Amazon AWS
4 9 (2.80%) Azure Active Directory
5 8 (2.48%) IaaS
5 8 (2.48%) PaaS
6 7 (2.17%) SaaS
7 4 (1.24%) G Suite
8 3 (0.93%) Amazon S3
8 3 (0.93%) AWS Lambda
8 3 (0.93%) GitHub
8 3 (0.93%) Serverless
9 2 (0.62%) Cloud Computing
10 1 (0.31%) Dynamics 365
10 1 (0.31%) Google Cloud Platform
10 1 (0.31%) IBM Cloud
10 1 (0.31%) OneDrive
10 1 (0.31%) SoftLayer
Communications & Networking
1 51 (15.84%) TCP/IP
2 49 (15.22%) Firewall
3 33 (10.25%) DNS
4 32 (9.94%) SAN
5 30 (9.32%) DHCP
6 20 (6.21%) Internet
6 20 (6.21%) VoIP
7 19 (5.90%) VPN
7 19 (5.90%) WAN
8 17 (5.28%) LAN
8 17 (5.28%) Wireless
9 12 (3.73%) Unified Communications
9 12 (3.73%) WLAN
10 7 (2.17%) NAS
10 7 (2.17%) Network Security
11 6 (1.86%) Remote Desktop
11 6 (1.86%) Skype
11 6 (1.86%) Wi-Fi
12 5 (1.55%) Cisco ASA
12 5 (1.55%) F5 BIG-IP LTM
Database & Business Intelligence
1 24 (7.45%) SQL Server
2 12 (3.73%) MySQL
3 9 (2.80%) Relational Database
4 6 (1.86%) Geospatial Data
5 4 (1.24%) Amazon DynamoDB
5 4 (1.24%) Blockchain
5 4 (1.24%) Ingres
5 4 (1.24%) RDBMS
6 3 (0.93%) PostgreSQL
7 2 (0.62%) MariaDB
7 2 (0.62%) SQL Server 2012
7 2 (0.62%) SQL Server 2014
8 1 (0.31%) Amazon RDS
8 1 (0.31%) NoSQL
8 1 (0.31%) Oracle ODI
8 1 (0.31%) SQL Server 2016
Development Applications
1 9 (2.80%) Team Foundation Server
1 9 (2.80%) Visual Studio Team System
2 3 (0.93%) Git (software)
2 3 (0.93%) GoCD
2 3 (0.93%) Jenkins
2 3 (0.93%) JIRA
2 3 (0.93%) Octopus Deploy
2 3 (0.93%) TeamCity
3 1 (0.31%) Ant
General
1 23 (7.14%) Finance
2 13 (4.04%) Telecoms
3 9 (2.80%) Retail
4 7 (2.17%) Manufacturing
4 7 (2.17%) Marketing
5 2 (0.62%) Aerospace
5 2 (0.62%) Billing
5 2 (0.62%) Electronics
6 1 (0.31%) Advertising
6 1 (0.31%) Law
6 1 (0.31%) Local Government
Libraries, Frameworks & Software Standards
1 11 (3.42%) .NET
1 11 (3.42%) ASP.NET
2 9 (2.80%) ASP.NET MVC
2 9 (2.80%) Web Services
2 9 (2.80%) WPF
3 3 (0.93%) Elastic Stack
3 3 (0.93%) LDAP
3 3 (0.93%) Lucene
3 3 (0.93%) SAML
4 2 (0.62%) ASP.NET Web Forms
4 2 (0.62%) Mason
4 2 (0.62%) WinForms
5 1 (0.31%) CakePHP
5 1 (0.31%) EDI
5 1 (0.31%) EDIFACT
5 1 (0.31%) jQuery
5 1 (0.31%) Middleware
5 1 (0.31%) Oracle Fusion
5 1 (0.31%) RSS
5 1 (0.31%) XML
Miscellaneous
1 27 (8.39%) Driving Licence
2 18 (5.59%) Self-Motivation
3 12 (3.73%) Data Centre
3 12 (3.73%) Linux Command Line
4 11 (3.42%) Fat Client
4 11 (3.42%) Thin Client
5 9 (2.80%) Analytical Skills
6 7 (2.17%) iPad
7 6 (1.86%) User Experience
8 5 (1.55%) Enterprise Software
8 5 (1.55%) iPhone
8 5 (1.55%) Management Information System
9 4 (1.24%) PDA
9 4 (1.24%) Wiki
10 3 (0.93%) Blackberry
10 3 (0.93%) Computer Science
10 3 (0.93%) Enterprise Storage
11 2 (0.62%) CCTV
11 2 (0.62%) CMDB
12 1 (0.31%) Data Protection Act
Operating Systems
1 221 (68.63%) Windows
2 114 (35.40%) Windows Server
3 79 (24.53%) Windows Server 2012
4 60 (18.63%) Linux
5 47 (14.60%) Windows Server 2008
6 46 (14.29%) Windows 10
7 38 (11.80%) Windows 7
8 25 (7.76%) Windows 8
9 9 (2.80%) Windows Server 2003
10 8 (2.48%) Android
11 7 (2.17%) CentOS
11 7 (2.17%) Debian
11 7 (2.17%) Ubuntu
11 7 (2.17%) Unix
12 4 (1.24%) Apple iOS
12 4 (1.24%) Mac OS X
13 2 (0.62%) Solaris
13 2 (0.62%) Windows XP
Processes & Methodologies
1 59 (18.32%) ITIL
2 48 (14.91%) Problem-Solving
3 28 (8.70%) Infrastructure Engineering
4 21 (6.52%) Incident Management
5 19 (5.90%) Service Management
6 18 (5.59%) Agile Software Development
6 18 (5.59%) ERP
7 17 (5.28%) Service Delivery
8 16 (4.97%) Disaster Recovery
9 15 (4.66%) ITSM
10 13 (4.04%) Business Continuity
10 13 (4.04%) Problem Management
11 12 (3.73%) Line Management
12 11 (3.42%) Change Management
12 11 (3.42%) Stakeholder Management
12 11 (3.42%) Virtual Environments
13 10 (3.11%) CRM
13 10 (3.11%) MVC
13 10 (3.11%) Runbook
14 9 (2.80%) Server Management
Programming Languages
1 32 (9.94%) SQL
2 30 (9.32%) PowerShell
3 12 (3.73%) C#
4 8 (2.48%) Java
5 6 (1.86%) C
6 5 (1.55%) PHP
6 5 (1.55%) T-SQL
7 4 (1.24%) ActionScript
7 4 (1.24%) ActionScript 2.0
8 3 (0.93%) C++
8 3 (0.93%) JavaScript
8 3 (0.93%) VBScript
9 2 (0.62%) Objective-C
9 2 (0.62%) Shell Script
10 1 (0.31%) Groovy
10 1 (0.31%) Python
10 1 (0.31%) Ruby
10 1 (0.31%) VB
Qualifications
1 44 (13.66%) Microsoft Certification
2 26 (8.07%) CCNA
2 26 (8.07%) Cisco Certification
3 21 (6.52%) Degree
3 21 (6.52%) Security Cleared
4 17 (5.28%) MCP
5 16 (4.97%) MCSE
6 14 (4.35%) MCSA
7 9 (2.80%) SC Cleared
8 8 (2.48%) ITIL Certification
9 7 (2.17%) CCNP
9 7 (2.17%) MCITP
10 6 (1.86%) DV Cleared
11 5 (1.55%) AWS Certification
12 3 (0.93%) BPSS Clearance
12 3 (0.93%) CCA
12 3 (0.93%) CCENT
12 3 (0.93%) Citrix Certification
12 3 (0.93%) Computer Science Degree
12 3 (0.93%) VCP5
Quality Assurance & Compliance
1 33 (10.25%) SLA
2 10 (3.11%) ISO/IEC 20000
3 7 (2.17%) ISO/IEC 27001
4 5 (1.55%) ISO 14001
4 5 (1.55%) ISO 9001
4 5 (1.55%) QA
5 3 (0.93%) GDPR
6 1 (0.31%) Cyber Essentials
6 1 (0.31%) Cyber Essentials PLUS
6 1 (0.31%) Data Quality
6 1 (0.31%) PCI DSS
System Software
1 107 (33.23%) Active Directory
2 40 (12.42%) Hyper-V
3 31 (9.63%) VMware Infrastructure
4 14 (4.35%) XenApp
5 8 (2.48%) XenDesktop
6 5 (1.55%) ProxySG
7 3 (0.93%) Shibboleth
7 3 (0.93%) Virtual Machines
7 3 (0.93%) vSphere
8 2 (0.62%) Terminal Services
8 2 (0.62%) VMware ESXi
9 1 (0.31%) VMware Server
9 1 (0.31%) VMware Workstation
Systems Management
1 24 (7.45%) SCCM
2 5 (1.55%) CSIRT
2 5 (1.55%) Norton AntiVirus
2 5 (1.55%) WSUS
3 3 (0.93%) Backup Exec
4 2 (0.62%) vCenter Server
5 1 (0.31%) AirWatch
5 1 (0.31%) Microsoft Intune
5 1 (0.31%) SCOM
5 1 (0.31%) SCVMM
Vendors
1 176 (54.66%) Microsoft
2 64 (19.88%) VMware
3 44 (13.66%) Cisco
4 34 (10.56%) Citrix
5 16 (4.97%) HP
6 13 (4.04%) CheckPoint
6 13 (4.04%) Intel
7 12 (3.73%) Juniper
8 11 (3.42%) Apple
9 9 (2.80%) Dell
10 7 (2.17%) Avaya
10 7 (2.17%) McAfee
10 7 (2.17%) Mitel
10 7 (2.17%) Red Hat
11 6 (1.86%) Symantec
12 5 (1.55%) Blue Coat
12 5 (1.55%) F5
12 5 (1.55%) Forcepoint
12 5 (1.55%) Google
12 5 (1.55%) Proofpoint