Period
to 16 February 2019

The median annual salary for a Support Engineer was £30,000 in advertised job vacancies in the South West during the 6 months to 16 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > South West
6 months to
16 Feb 2019
Same period 2018 Same period 2017
Rank 114 84 93
Rank change year-on-year -30 +9 -24
Permanent jobs requiring a Support Engineer 268 375 351
As % of all permanent IT jobs advertised in the South West 2.68% 3.67% 3.37%
As % of the Job Titles category 2.78% 3.78% 3.48%
Number of salaries quoted 212 317 328
South West median annual salary £30,000 £28,000 £27,500
Median salary % change year-on-year +7.14% +1.82% -
10th Percentile £21,250 £18,000 £18,275
90th Percentile £42,500 £38,750 £38,750
England median annual salary £32,500 £32,500 £32,000
% change year-on-year - +1.56% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,638 9,920 10,089
% of permanent IT jobs with a recognized job title 96.23% 97.06% 96.92%
Number of salaries quoted 7,721 8,153 8,446
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,250 £24,500 £25,000
90th Percentile £67,500 £62,500 £63,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Engineer
Job Vacancy Trend in the South West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Engineer in the South West

Support Engineer
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the South West.

Salary trend for Support Engineer in the South West

Support Engineer
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Engineer in the South West over the 6 months to 16 February 2019.

Salary histogram for Support Engineer in the South West

Support Engineer
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the South West region over the 6 months to 16 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -25 66 £30,000 -4.76% 25
Wiltshire -26 51 £34,500 +25.45% 13
Gloucestershire +17 42 £30,000 -7.69% 8
Dorset -19 40 £26,000 +10.64% 10
Somerset +12 35 £28,000 +1.82% 7
Devon -6 32 £34,000 +23.64% 4
Cornwall +12 1 £16,500 -40.00% 4
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 16 February 2019, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Support Engineer in the job title.

1 165 (61.57%) Windows
2 114 (42.54%) Microsoft
3 97 (36.19%) Active Directory
4 78 (29.10%) Office 365
5 56 (20.90%) Windows Server
6 50 (18.66%) VMware
7 47 (17.54%) Windows Server 2012
8 45 (16.79%) Firewall
8 45 (16.79%) MS Exchange
9 44 (16.42%) Microsoft Office
9 44 (16.42%) SQL
10 43 (16.04%) Problem-Solving
11 42 (15.67%) ITIL
12 39 (14.55%) Linux
13 38 (14.18%) TCP/IP
14 35 (13.06%) Hyper-V
15 34 (12.69%) Security Cleared
16 32 (11.94%) Cisco
17 31 (11.57%) SLA
17 31 (11.57%) Windows 7
18 30 (11.19%) Microsoft Azure
18 30 (11.19%) SQL Server
19 27 (10.07%) WAN
20 26 (9.70%) LAN
20 26 (9.70%) Windows 10
21 23 (8.58%) Windows 8
22 22 (8.21%) VMware Infrastructure
23 21 (7.84%) Citrix
24 20 (7.46%) Finance
24 20 (7.46%) Amazon AWS

Support Engineer Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (16.79%) MS Exchange
2 19 (7.09%) Exchange Server 2013
3 15 (5.60%) Exchange Server 2010
4 7 (2.61%) SharePoint
5 6 (2.24%) Apache
5 6 (2.24%) IIS
6 5 (1.87%) Skype for Business
7 2 (0.75%) IBM Notes
7 2 (0.75%) Oracle SOA Suite
7 2 (0.75%) WebLogic
8 1 (0.37%) Blackberry Enterprise Server
8 1 (0.37%) Exchange Server 2003
8 1 (0.37%) Oracle Service Bus
8 1 (0.37%) SharePoint 2010
8 1 (0.37%) SharePoint 2013
Applications
1 44 (16.42%) Microsoft Office
2 7 (2.61%) Microsoft Excel
3 6 (2.24%) Microsoft PowerPoint
4 5 (1.87%) MS Visio
5 2 (0.75%) Acrobat
5 2 (0.75%) Spreadsheet
6 1 (0.37%) Adobe Creative Suite
Business Applications
1 1 (0.37%) Remedy ITSM
1 1 (0.37%) Sage X3
1 1 (0.37%) Unit4 Business World
Cloud Services
1 78 (29.10%) Office 365
2 30 (11.19%) Microsoft Azure
3 20 (7.46%) Amazon AWS
4 14 (5.22%) SaaS
5 5 (1.87%) Azure Active Directory
5 5 (1.87%) Cloud Computing
6 4 (1.49%) IaaS
7 3 (1.12%) IBM Cloud
7 3 (1.12%) SoftLayer
8 2 (0.75%) PaaS
9 1 (0.37%) Google Cloud Platform
Communications & Networking
1 45 (16.79%) Firewall
2 38 (14.18%) TCP/IP
3 27 (10.07%) WAN
4 26 (9.70%) LAN
5 19 (7.09%) DNS
5 19 (7.09%) VPN
6 18 (6.72%) DHCP
7 14 (5.22%) Internet
8 12 (4.48%) Wireless
9 11 (4.10%) BGP
9 11 (4.10%) OSPF
10 9 (3.36%) Remote Desktop
10 9 (3.36%) SAN
10 9 (3.36%) VLAN
10 9 (3.36%) WLAN
11 8 (2.99%) IPsec
11 8 (2.99%) VoIP
12 7 (2.61%) MPLS
12 7 (2.61%) Unified Communications
13 6 (2.24%) Cisco ASA
Database & Business Intelligence
1 30 (11.19%) SQL Server
2 3 (1.12%) Amazon RDS
2 3 (1.12%) MySQL
3 2 (0.75%) Ingres
3 2 (0.75%) Power BI
3 2 (0.75%) RDBMS
3 2 (0.75%) Relational Database
4 1 (0.37%) Amazon DynamoDB
4 1 (0.37%) Crystal Reports
4 1 (0.37%) Electronic Patient Records
4 1 (0.37%) MariaDB
4 1 (0.37%) NoSQL
4 1 (0.37%) Oracle ODI
4 1 (0.37%) SQL Server 2012
4 1 (0.37%) SQL Server 2014
Development Applications
1 2 (0.75%) JIRA
2 1 (0.37%) Eclipse
General
1 20 (7.46%) Finance
2 15 (5.60%) Retail
3 13 (4.85%) Telecoms
4 8 (2.99%) Manufacturing
4 8 (2.99%) Marketing
5 7 (2.61%) Electronics
6 2 (0.75%) Aerospace
6 2 (0.75%) Billing
6 2 (0.75%) Law
7 1 (0.37%) Automotive
7 1 (0.37%) French Language
7 1 (0.37%) German Language
7 1 (0.37%) Italian Language
7 1 (0.37%) Legal
7 1 (0.37%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (1.49%) LDAP
1 4 (1.49%) Web Services
2 2 (0.75%) .NET
3 1 (0.37%) CSS
3 1 (0.37%) HTML
3 1 (0.37%) Middleware
3 1 (0.37%) Node.js
3 1 (0.37%) Oracle Fusion
3 1 (0.37%) Spring
3 1 (0.37%) XML
Miscellaneous
1 20 (7.46%) Driving Licence
2 14 (5.22%) Analytical Skills
3 13 (4.85%) Fat Client
3 13 (4.85%) Thin Client
4 11 (4.10%) PDA
5 9 (3.36%) Self-Motivation
6 7 (2.61%) Data Centre
7 5 (1.87%) Greenfield Project
8 3 (1.12%) Mobile Computing
9 2 (0.75%) CCTV
9 2 (0.75%) Client/Server
9 2 (0.75%) Clustering
9 2 (0.75%) Enterprise Storage
9 2 (0.75%) Management Information System
9 2 (0.75%) Replication
9 2 (0.75%) Video Conferencing
10 1 (0.37%) Analytical Mindset
10 1 (0.37%) CMDB
10 1 (0.37%) Enterprise Software
10 1 (0.37%) NHS
Operating Systems
1 165 (61.57%) Windows
2 56 (20.90%) Windows Server
3 47 (17.54%) Windows Server 2012
4 39 (14.55%) Linux
5 31 (11.57%) Windows 7
6 26 (9.70%) Windows 10
7 23 (8.58%) Windows 8
8 16 (5.97%) Windows Server 2008
9 12 (4.48%) Unix
10 4 (1.49%) Apple iOS
10 4 (1.49%) Mac OS X
11 2 (0.75%) AIX
11 2 (0.75%) Windows Server 2003
12 1 (0.37%) Debian
12 1 (0.37%) Ubuntu
Processes & Methodologies
1 43 (16.04%) Problem-Solving
2 42 (15.67%) ITIL
3 18 (6.72%) Business Continuity
4 16 (5.97%) Infrastructure Engineering
5 12 (4.48%) Break/Fix
5 12 (4.48%) CRM
6 11 (4.10%) Incident Management
6 11 (4.10%) Line Management
6 11 (4.10%) Presales
7 10 (3.73%) Migration
7 10 (3.73%) Network Management
8 9 (3.36%) ITSM
8 9 (3.36%) Root Cause Analysis
8 9 (3.36%) Service Delivery
9 8 (2.99%) Digital Marketing
9 8 (2.99%) Information Security
9 8 (2.99%) Service Management
10 7 (2.61%) Business Intelligence
10 7 (2.61%) Programme Management
10 7 (2.61%) Project Management
Programming Languages
1 44 (16.42%) SQL
2 13 (4.85%) PowerShell
3 11 (4.10%) Bash Shell
3 11 (4.10%) Python
4 8 (2.99%) Shell Script
5 5 (1.87%) Java
5 5 (1.87%) Tcl
5 5 (1.87%) T-SQL
6 4 (1.49%) C
7 3 (1.12%) JavaScript
7 3 (1.12%) Perl
7 3 (1.12%) PHP
8 2 (0.75%) C#
9 1 (0.37%) C++
9 1 (0.37%) Groovy
9 1 (0.37%) VB
Qualifications
1 34 (12.69%) Security Cleared
2 19 (7.09%) DV Cleared
3 17 (6.34%) Microsoft Certification
4 16 (5.97%) Degree
5 14 (5.22%) Cisco Certification
5 14 (5.22%) SC Cleared
6 13 (4.85%) CCNA
7 11 (4.10%) MCP
8 8 (2.99%) MCSA
9 4 (1.49%) MCSE
10 3 (1.12%) AWS Certification
11 2 (0.75%) Avaya Certification
12 1 (0.37%) A+ Certification
12 1 (0.37%) CCENT
12 1 (0.37%) CCNP
12 1 (0.37%) Computer Science Degree
12 1 (0.37%) DBS Check
12 1 (0.37%) ITIL Certification
12 1 (0.37%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (11.57%) SLA
2 7 (2.61%) GDPR
3 6 (2.24%) ISO/IEC 27001
4 4 (1.49%) PCI DSS
5 2 (0.75%) Cyber Essentials
5 2 (0.75%) Cyber Essentials PLUS
6 1 (0.37%) ISO 15765
6 1 (0.37%) ISO/IEC 20000
System Software
1 97 (36.19%) Active Directory
2 35 (13.06%) Hyper-V
3 22 (8.21%) VMware Infrastructure
4 13 (4.85%) XenApp
5 10 (3.73%) XenDesktop
6 5 (1.87%) VMware NSX
7 3 (1.12%) Docker
7 3 (1.12%) vSphere
8 2 (0.75%) Microsoft Virtual Server
8 2 (0.75%) Virtual Servers
9 1 (0.37%) Firmware
9 1 (0.37%) KVM
9 1 (0.37%) Terminal Services
9 1 (0.37%) VMware ESXi
Systems Management
1 9 (3.36%) SCCM
2 5 (1.87%) ArcSight ESM
2 5 (1.87%) Netcool
2 5 (1.87%) Symantec Endpoint Protection
3 2 (0.75%) AirWatch
3 2 (0.75%) Backup Exec
3 2 (0.75%) Jamf Pro
3 2 (0.75%) Microsoft Intune
3 2 (0.75%) Norton AntiVirus
4 1 (0.37%) vCenter Server
4 1 (0.37%) WSUS
Vendors
1 114 (42.54%) Microsoft
2 50 (18.66%) VMware
3 32 (11.94%) Cisco
4 21 (7.84%) Citrix
5 12 (4.48%) Juniper
6 11 (4.10%) Apple
6 11 (4.10%) Intel
7 10 (3.73%) CheckPoint
7 10 (3.73%) SAP
8 9 (3.36%) McAfee
9 8 (2.99%) Veeam
10 7 (2.61%) Blue Coat
10 7 (2.61%) F5
10 7 (2.61%) Symantec
11 6 (2.24%) BT
11 6 (2.24%) HP
11 6 (2.24%) Meraki
11 6 (2.24%) Oracle
11 6 (2.24%) Progress
11 6 (2.24%) SolarWinds