Period
to 21 November 2018

The median annual salary for a Support Engineer was £28,000 in advertised job vacancies in the South West during the 6 months to 21 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Engineer
England > South West
6 months to
21 Nov 2018
Same period 2017 Same period 2016
Rank 103 93 69
Rank change year-on-year -10 -24 +11
Permanent jobs requiring a Support Engineer 309 360 476
As % of all permanent IT jobs advertised in the South West 3.02% 3.48% 4.39%
As % of the Job Titles category 3.13% 3.56% 4.52%
Number of salaries quoted 240 299 461
South West median annual salary £28,000 £27,500 £28,000
Median salary % change year-on-year +1.82% -1.79% +5.66%
10th Percentile £20,023 £18,500 £19,000
90th Percentile £42,500 £38,750 £38,750
England median annual salary £32,500 £30,500 £32,500
% change year-on-year +6.56% -6.15% +6.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,862 10,101 10,527
% of permanent IT jobs with a recognized job title 96.43% 97.65% 97.07%
Number of salaries quoted 8,018 8,369 8,893
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £25,000 £24,500 £24,500
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.70%

Support Engineer
Job Vacancy Trend in the South West

Job postings that featured Support Engineer in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Engineer in the South West

Support Engineer
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Engineer in the South West.

Salary trend for Support Engineer in the South West

Support Engineer
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Engineer in the South West over the 6 months to 21 November 2018.

Salary histogram for Support Engineer in the South West

Support Engineer
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the South West region over the 6 months to 21 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorset +6 70 £26,000 +15.56% 4
Bristol -29 62 £30,000 - 12
Wiltshire -37 57 £26,000 -5.45% 6
Somerset +33 43 £28,000 +0.90% 6
Gloucestershire +30 43 £32,500 +32.65% 6
Devon +9 21 £34,000 +38.78% 3
Cornwall +1 12 £30,750 -1.60%
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 November 2018, Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Support Engineer in the job title.

1 211 (68.28%) Windows
2 166 (53.72%) Microsoft
3 107 (34.63%) Active Directory
4 86 (27.83%) Office 365
5 85 (27.51%) Windows Server
6 79 (25.57%) Windows Server 2012
7 61 (19.74%) VMware
8 57 (18.45%) ITIL
9 55 (17.80%) Linux
10 51 (16.50%) Windows 10
11 50 (16.18%) MS Exchange
11 50 (16.18%) Firewall
12 49 (15.86%) Microsoft Office
13 46 (14.89%) TCP/IP
14 45 (14.56%) Problem-Solving
15 39 (12.62%) Microsoft Azure
16 38 (12.30%) SLA
17 36 (11.65%) DNS
18 34 (11.00%) Windows 7
18 34 (11.00%) Hyper-V
19 33 (10.68%) DHCP
19 33 (10.68%) SQL
20 32 (10.36%) Microsoft Certification
21 31 (10.03%) Cisco
21 31 (10.03%) Windows Server 2008
22 29 (9.39%) Windows 8
23 28 (9.06%) Security Cleared
24 27 (8.74%) SQL Server
25 26 (8.41%) Citrix
26 25 (8.09%) Cisco Certification

Support Engineer Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (16.18%) MS Exchange
2 22 (7.12%) Exchange Server 2010
3 21 (6.80%) Exchange Server 2013
4 9 (2.91%) SharePoint
5 6 (1.94%) IIS
6 5 (1.62%) Skype for Business
7 4 (1.29%) Exchange Server 2003
7 4 (1.29%) IBM Notes
8 2 (0.65%) Apache
8 2 (0.65%) Mattermost
8 2 (0.65%) nginx
8 2 (0.65%) XWiki
9 1 (0.32%) Blackberry Enterprise Server
9 1 (0.32%) CMS
9 1 (0.32%) Oracle Service Bus
9 1 (0.32%) Oracle SOA Suite
9 1 (0.32%) Umbraco
9 1 (0.32%) WebLogic
Applications
1 49 (15.86%) Microsoft Office
2 6 (1.94%) Microsoft Excel
3 4 (1.29%) Acrobat
3 4 (1.29%) Microsoft PowerPoint
4 2 (0.65%) MS Visio
4 2 (0.65%) Spreadsheet
Business Applications
1 1 (0.32%) Dynamics CRM
Cloud Services
1 86 (27.83%) Office 365
2 39 (12.62%) Microsoft Azure
3 20 (6.47%) Amazon AWS
4 10 (3.24%) Azure Active Directory
5 7 (2.27%) SaaS
6 3 (0.97%) Cloud Computing
6 3 (0.97%) G Suite
6 3 (0.97%) IaaS
6 3 (0.97%) PaaS
7 2 (0.65%) Amazon S3
7 2 (0.65%) AWS Lambda
7 2 (0.65%) GitHub
7 2 (0.65%) IBM Cloud
7 2 (0.65%) Serverless
7 2 (0.65%) SoftLayer
8 1 (0.32%) Dynamics 365
8 1 (0.32%) Google Cloud Platform
Communications & Networking
1 50 (16.18%) Firewall
2 46 (14.89%) TCP/IP
3 36 (11.65%) DNS
4 33 (10.68%) DHCP
5 23 (7.44%) WAN
6 22 (7.12%) LAN
7 21 (6.80%) Internet
7 21 (6.80%) SAN
8 18 (5.83%) VPN
9 16 (5.18%) VoIP
10 13 (4.21%) Wireless
11 11 (3.56%) Unified Communications
11 11 (3.56%) WLAN
12 10 (3.24%) Remote Desktop
13 6 (1.94%) NAS
14 5 (1.62%) BGP
14 5 (1.62%) OSPF
14 5 (1.62%) Skype
15 4 (1.29%) TACACS
15 4 (1.29%) tcpdump
Database & Business Intelligence
1 27 (8.74%) SQL Server
2 10 (3.24%) MySQL
3 4 (1.29%) Blockchain
3 4 (1.29%) Relational Database
4 3 (0.97%) Amazon DynamoDB
4 3 (0.97%) Geospatial Data
5 2 (0.65%) MariaDB
5 2 (0.65%) PostgreSQL
6 1 (0.32%) Amazon RDS
6 1 (0.32%) Ingres
6 1 (0.32%) NoSQL
6 1 (0.32%) Oracle ODI
6 1 (0.32%) RDBMS
6 1 (0.32%) SQL Server 2012
6 1 (0.32%) SQL Server 2014
Development Applications
1 4 (1.29%) Team Foundation Server
1 4 (1.29%) Visual Studio Team System
2 3 (0.97%) JIRA
3 2 (0.65%) GoCD
3 2 (0.65%) Jenkins
3 2 (0.65%) Octopus Deploy
3 2 (0.65%) TeamCity
4 1 (0.32%) Ant
4 1 (0.32%) Eclipse
4 1 (0.32%) Git (software)
General
1 19 (6.15%) Finance
2 17 (5.50%) Retail
3 12 (3.88%) Telecoms
4 10 (3.24%) Marketing
5 9 (2.91%) Manufacturing
6 5 (1.62%) Electronics
7 2 (0.65%) Aerospace
7 2 (0.65%) Billing
7 2 (0.65%) Law
8 1 (0.32%) French Language
8 1 (0.32%) German Language
8 1 (0.32%) Italian Language
8 1 (0.32%) Legal
8 1 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (1.94%) .NET
2 5 (1.62%) Web Services
3 4 (1.29%) ASP.NET
3 4 (1.29%) ASP.NET MVC
3 4 (1.29%) WPF
4 3 (0.97%) SAML
5 2 (0.65%) CSS
5 2 (0.65%) Elastic Stack
5 2 (0.65%) HTML
5 2 (0.65%) LDAP
5 2 (0.65%) Lucene
5 2 (0.65%) XML
6 1 (0.32%) CakePHP
6 1 (0.32%) J2EE
6 1 (0.32%) jQuery
6 1 (0.32%) Middleware
6 1 (0.32%) Node.js
6 1 (0.32%) Oracle Fusion
6 1 (0.32%) SOAP
Miscellaneous
1 22 (7.12%) Driving Licence
2 12 (3.88%) Self-Motivation
3 11 (3.56%) Data Centre
4 10 (3.24%) Fat Client
4 10 (3.24%) Thin Client
5 9 (2.91%) Analytical Skills
5 9 (2.91%) PDA
6 7 (2.27%) iPad
7 6 (1.94%) Management Information System
7 6 (1.94%) User Experience
8 5 (1.62%) Enterprise Software
8 5 (1.62%) iPhone
8 5 (1.62%) Linux Command Line
9 3 (0.97%) Blackberry
9 3 (0.97%) Computer Science
9 3 (0.97%) Replication
10 2 (0.65%) CCTV
10 2 (0.65%) Client/Server
10 2 (0.65%) Enterprise Storage
10 2 (0.65%) Mobile Computing
Operating Systems
1 211 (68.28%) Windows
2 85 (27.51%) Windows Server
3 79 (25.57%) Windows Server 2012
4 55 (17.80%) Linux
5 51 (16.50%) Windows 10
6 34 (11.00%) Windows 7
7 31 (10.03%) Windows Server 2008
8 29 (9.39%) Windows 8
9 7 (2.27%) Windows Server 2003
10 6 (1.94%) Android
10 6 (1.94%) Apple iOS
10 6 (1.94%) Unix
11 5 (1.62%) Mac OS X
12 4 (1.29%) CentOS
12 4 (1.29%) Debian
12 4 (1.29%) Ubuntu
13 2 (0.65%) AIX
13 2 (0.65%) Windows XP
Processes & Methodologies
1 57 (18.45%) ITIL
2 45 (14.56%) Problem-Solving
3 23 (7.44%) Business Continuity
4 19 (6.15%) Incident Management
4 19 (6.15%) Infrastructure Engineering
5 18 (5.83%) Agile Software Development
5 18 (5.83%) Service Management
6 17 (5.50%) ERP
7 14 (4.53%) ITSM
7 14 (4.53%) Line Management
7 14 (4.53%) Service Delivery
8 13 (4.21%) Virtual Environments
9 12 (3.88%) Problem Management
10 11 (3.56%) Stakeholder Management
11 10 (3.24%) Project Management
11 10 (3.24%) Runbook
12 9 (2.91%) Change Management
12 9 (2.91%) Data Protection
12 9 (2.91%) Migration
12 9 (2.91%) Presales
Programming Languages
1 33 (10.68%) SQL
2 24 (7.77%) PowerShell
3 10 (3.24%) Python
4 9 (2.91%) Bash Shell
5 7 (2.27%) Java
6 6 (1.94%) JavaScript
6 6 (1.94%) PHP
6 6 (1.94%) T-SQL
7 5 (1.62%) C
7 5 (1.62%) C#
8 4 (1.29%) Tcl
9 3 (0.97%) Perl
9 3 (0.97%) Shell Script
10 2 (0.65%) Groovy
11 1 (0.32%) C++
11 1 (0.32%) Ruby
11 1 (0.32%) VBScript
Qualifications
1 32 (10.36%) Microsoft Certification
2 28 (9.06%) Security Cleared
3 25 (8.09%) CCNA
3 25 (8.09%) Cisco Certification
4 23 (7.44%) Degree
5 21 (6.80%) MCP
6 14 (4.53%) DV Cleared
6 14 (4.53%) MCSA
7 13 (4.21%) MCSE
8 8 (2.59%) ITIL Certification
8 8 (2.59%) SC Cleared
9 5 (1.62%) AWS Certification
10 3 (0.97%) Avaya Certification
10 3 (0.97%) CCENT
10 3 (0.97%) CCNP
10 3 (0.97%) Computer Science Degree
10 3 (0.97%) MCITP
11 1 (0.32%) MCDST
11 1 (0.32%) MOS
Quality Assurance & Compliance
1 38 (12.30%) SLA
2 9 (2.91%) ISO/IEC 27001
3 7 (2.27%) GDPR
3 7 (2.27%) ISO/IEC 20000
4 4 (1.29%) ISO 14001
4 4 (1.29%) ISO 9001
4 4 (1.29%) QA
5 3 (0.97%) PCI DSS
6 2 (0.65%) Cyber Essentials
6 2 (0.65%) Cyber Essentials PLUS
7 1 (0.32%) Data Quality
System Software
1 107 (34.63%) Active Directory
2 34 (11.00%) Hyper-V
3 22 (7.12%) VMware Infrastructure
4 15 (4.85%) XenApp
5 12 (3.88%) XenDesktop
6 4 (1.29%) VMware NSX
7 3 (0.97%) Shibboleth
7 3 (0.97%) Virtual Machines
7 3 (0.97%) vSphere
8 2 (0.65%) Docker
8 2 (0.65%) Terminal Services
8 2 (0.65%) VMware ESXi
9 1 (0.32%) VMware Server
9 1 (0.32%) VMware Workstation
Systems Management
1 16 (5.18%) SCCM
2 5 (1.62%) WSUS
3 4 (1.29%) ArcSight ESM
3 4 (1.29%) Netcool
3 4 (1.29%) Norton AntiVirus
3 4 (1.29%) Symantec Endpoint Protection
4 3 (0.97%) Backup Exec
5 2 (0.65%) AirWatch
5 2 (0.65%) Microsoft Intune
5 2 (0.65%) vCenter Server
Vendors
1 166 (53.72%) Microsoft
2 61 (19.74%) VMware
3 31 (10.03%) Cisco
4 26 (8.41%) Citrix
5 13 (4.21%) Apple
6 11 (3.56%) CheckPoint
6 11 (3.56%) HP
7 10 (3.24%) Intel
8 8 (2.59%) McAfee
8 8 (2.59%) SAP
8 8 (2.59%) Symantec
9 7 (2.27%) Juniper
9 7 (2.27%) Mitel
10 5 (1.62%) Dell
10 5 (1.62%) EMC
10 5 (1.62%) NetApp
10 5 (1.62%) Proofpoint
11 4 (1.29%) ArcSight
11 4 (1.29%) F5
11 4 (1.29%) Tufin