Period
to 19 November 2017

The median annual salary for a Support Technician was £23,500 in advertised job vacancies in the South West during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Technician
England > South West
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 252 301 270
Rank change year-on-year +49 -31 -17
Permanent jobs requiring a Support Technician 64 44 97
As % of all permanent IT jobs advertised in the South West 0.63% 0.40% 0.82%
As % of the Job Titles category 0.64% 0.42% 0.84%
Number of salaries quoted 57 38 89
South West median annual salary £23,500 £22,500 £24,500
Median salary % change year-on-year +4.44% -8.16% -2.00%
10th Percentile £18,750 £18,200 £18,150
90th Percentile £30,360 £30,250 £32,000
England median annual salary £23,500 £24,000 £24,000
% change year-on-year -2.08% - -2.04%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9964 10538 11547
% of permanent IT jobs with a recognized job title 97.55% 96.99% 97.12%
Number of salaries quoted 8263 8900 9774
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,613 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Technician
Job Vacancy Trend in the South West

Job postings that featured Support Technician in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Support Technician in the South West

Support Technician
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Technician in the South West.

Salary trend for Support Technician in the South West

Support Technician
Salary Histogram in the South West

The salary distribution of IT jobs citing Support Technician in the South West over the 6 months to 19 November 2017.

Salary histogram for Support Technician in the South West

Support Technician
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the South West region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorset +15 21 £23,500 -17.54%
Gloucestershire +36 11 £23,500 +5.62%
Somerset 0 10 £25,000 +17.65%
Wiltshire -4 8 £27,500 +22.22% 1
Cornwall +2 5 £22,500 - 1
Bristol -21 5 £29,750 +19.00% 2
Devon +14 4 £22,000 - 1
Support Technician
England

Support Technician Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 19 November 2017, Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Support Technician in the job title.

1 49 (76.56%) Windows
2 40 (62.50%) Microsoft
3 31 (48.44%) Active Directory
4 28 (43.75%) Windows Server
5 26 (40.63%) VMware
6 20 (31.25%) Microsoft Office
7 17 (26.56%) ITIL
8 16 (25.00%) Windows Server 2012
9 14 (21.88%) Windows 7
9 14 (21.88%) VMware Infrastructure
10 11 (17.19%) Firewall
10 11 (17.19%) Windows Server 2008
10 11 (17.19%) TCP/IP
11 10 (15.63%) Citrix
11 10 (15.63%) Office 365
12 9 (14.06%) MS Exchange
12 9 (14.06%) SQL
13 8 (12.50%) DHCP
13 8 (12.50%) DNS
13 8 (12.50%) Exchange Server 2010
14 7 (10.94%) Analytical Skills
14 7 (10.94%) Windows 10
14 7 (10.94%) Degree
15 6 (9.38%) Security Cleared
15 6 (9.38%) LAN
15 6 (9.38%) Microsoft Certification
16 5 (7.81%) DBS Check
16 5 (7.81%) SaaS
16 5 (7.81%) Storage Virtualisation
16 5 (7.81%) Hardware Maintenance

Support Technician Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (14.06%) MS Exchange
2 8 (12.50%) Exchange Server 2010
3 4 (6.25%) SharePoint
4 3 (4.69%) CMS
4 3 (4.69%) Exchange Server 2007
4 3 (4.69%) Exchange Server 2013
4 3 (4.69%) Skype for Business
4 3 (4.69%) Umbraco
5 1 (1.56%) IBM Notes
5 1 (1.56%) Moodle
Applications
1 20 (31.25%) Microsoft Office
2 3 (4.69%) Microsoft Excel
3 1 (1.56%) Microsoft PowerPoint
3 1 (1.56%) Spreadsheet
Business Applications
1 2 (3.13%) Salesforce.com CRM
Cloud Services
1 10 (15.63%) Office 365
2 5 (7.81%) SaaS
3 4 (6.25%) Microsoft Azure
4 3 (4.69%) G Suite
5 2 (3.13%) Amazon AWS
Communications & Networking
1 11 (17.19%) Firewall
1 11 (17.19%) TCP/IP
2 8 (12.50%) DHCP
2 8 (12.50%) DNS
3 6 (9.38%) LAN
4 5 (7.81%) WAN
5 4 (6.25%) VPN
5 4 (6.25%) Wireless
6 3 (4.69%) Skype
6 3 (4.69%) VLAN
7 2 (3.13%) SAN
8 1 (1.56%) FTP
8 1 (1.56%) Internet
8 1 (1.56%) Remote Desktop
8 1 (1.56%) SMS
8 1 (1.56%) SNMP
8 1 (1.56%) Wi-Fi
Database & Business Intelligence
1 5 (7.81%) SQL Server
2 4 (6.25%) Crystal Reports
3 1 (1.56%) MySQL
General
1 4 (6.25%) German Language
1 4 (6.25%) Spanish Language
2 3 (4.69%) Legal
3 2 (3.13%) Finance
3 2 (3.13%) Retail
4 1 (1.56%) Advertising
4 1 (1.56%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.69%) CSS
1 3 (4.69%) CSS3
1 3 (4.69%) HTML
1 3 (4.69%) HTML5
1 3 (4.69%) KnockoutJS
1 3 (4.69%) Sass
1 3 (4.69%) Twitter Bootstrap
2 1 (1.56%) .NET
2 1 (1.56%) ASP.NET
Miscellaneous
1 7 (10.94%) Analytical Skills
2 4 (6.25%) Mobile App
3 3 (4.69%) Driving Licence
3 3 (4.69%) Hybrid Cloud
3 3 (4.69%) Replication
3 3 (4.69%) Virtual Team
4 2 (3.13%) Management Information System
5 1 (1.56%) Client/Server
5 1 (1.56%) Video Conferencing
5 1 (1.56%) VLE
Operating Systems
1 49 (76.56%) Windows
2 28 (43.75%) Windows Server
3 16 (25.00%) Windows Server 2012
4 14 (21.88%) Windows 7
5 11 (17.19%) Windows Server 2008
6 7 (10.94%) Windows 10
7 3 (4.69%) Linux
7 3 (4.69%) Windows 8
7 3 (4.69%) Windows Server 2003
8 1 (1.56%) Ubuntu
8 1 (1.56%) Windows 2000 Server
8 1 (1.56%) Windows XP
Processes & Methodologies
1 17 (26.56%) ITIL
2 5 (7.81%) Asset Management
2 5 (7.81%) CRM
2 5 (7.81%) Hardware Maintenance
2 5 (7.81%) Storage Virtualisation
3 3 (4.69%) Information Security
3 3 (4.69%) Web Design
4 2 (3.13%) Business Intelligence
4 2 (3.13%) Collaborative Working
4 2 (3.13%) Visualisation
5 1 (1.56%) Configuration Management
5 1 (1.56%) Cybersecurity
5 1 (1.56%) Data Privacy
5 1 (1.56%) Disaster Recovery
5 1 (1.56%) ITIL V3
5 1 (1.56%) Migration
5 1 (1.56%) Mobile Device Management
5 1 (1.56%) People Management
5 1 (1.56%) Root Cause Analysis
5 1 (1.56%) Security Patching
Programming Languages
1 9 (14.06%) SQL
2 3 (4.69%) JavaScript
3 1 (1.56%) PowerShell
Qualifications
1 7 (10.94%) Degree
2 6 (9.38%) Microsoft Certification
2 6 (9.38%) Security Cleared
3 5 (7.81%) CCNA
3 5 (7.81%) Cisco Certification
3 5 (7.81%) DBS Check
3 5 (7.81%) ITIL Certification
3 5 (7.81%) MCSA
3 5 (7.81%) MCSE
4 3 (4.69%) SC Cleared
4 3 (4.69%) VMware Certified Professional (VCP)
5 1 (1.56%) CCDA
5 1 (1.56%) CCDP
5 1 (1.56%) CCIE
5 1 (1.56%) CCNP
5 1 (1.56%) CCSP
5 1 (1.56%) JNCIA
5 1 (1.56%) MCDST
5 1 (1.56%) MCITP
5 1 (1.56%) MCTS
Quality Assurance & Compliance
1 3 (4.69%) SLA
2 1 (1.56%) JSP 440
System Software
1 31 (48.44%) Active Directory
2 14 (21.88%) VMware Infrastructure
3 4 (6.25%) Hyper-V
3 4 (6.25%) VMware ESXi
3 4 (6.25%) vSphere
4 1 (1.56%) VirtualBox
4 1 (1.56%) XenApp
4 1 (1.56%) XenDesktop
4 1 (1.56%) XenServer
Systems Management
1 3 (4.69%) vCenter Server
2 2 (3.13%) Systems Management Server (SMS)
3 1 (1.56%) Backup Exec
3 1 (1.56%) WSUS
Vendors
1 40 (62.50%) Microsoft
2 26 (40.63%) VMware
3 10 (15.63%) Citrix
4 5 (7.81%) Dell
4 5 (7.81%) HP
5 4 (6.25%) Google
5 4 (6.25%) Veeam
6 3 (4.69%) Cisco
6 3 (4.69%) DataCore
6 3 (4.69%) EMC
7 2 (3.13%) Apple
8 1 (1.56%) IBM
8 1 (1.56%) Juniper
8 1 (1.56%) Lotus
8 1 (1.56%) Oracle
8 1 (1.56%) ProCurve
8 1 (1.56%) SAP
8 1 (1.56%) Sophos