Customer Service Analyst Jobs with Hybrid/Remote/WFH Options

Customer Service Analyst
UK > Work from Home

The median Customer Service Analyst salary for remote or hybrid work is £25,020 per year, according to job vacancies posted during the 6 months leading to 4 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
4 May 2025		 Same period 2024 Same period 2023
Rank 397 581 672
Rank change year-on-year +184 +91 +170
Permanent jobs requiring a Customer Service Analyst 18 2 4
As % of all permanent jobs with a WFH option 0.12% 0.006% 0.009%
As % of the Job Titles category 0.13% 0.006% 0.010%
Number of salaries quoted 4 2 1
10th Percentile - - -
25th Percentile - £23,500 £21,250
Median annual salary (50th Percentile) £25,020 £24,000 £22,500
Median % change year-on-year +4.25% +6.67% -40.00%
75th Percentile - £24,500 £23,750
90th Percentile - - -
UK median annual salary £25,020 £24,000 £25,000
% change year-on-year +4.25% -4.00% +31.58%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,910 32,483 40,831
% of permanent jobs with a recognized job title 90.78% 96.00% 96.05%
Number of salaries quoted 9,940 24,937 29,014
10th Percentile £30,000 £33,081 £36,541
25th Percentile £43,750 £42,500 £47,393
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

Customer Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised.

Customer Service Analyst trend for jobs with Hybrid/Remote/WFH options

Customer Service Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Customer Service Analyst.

Customer Service Analyst salary trend for jobs with a WFH option

Customer Service Analyst Skill Set
Top 23 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2025, Customer Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring Customer Service Analyst in the job title.

1 18 (100.00%) Customer Service
2 17 (94.44%) Social Skills
3 11 (61.11%) Finance
4 9 (50.00%) Coaching
5 8 (44.44%) Banking
6 7 (38.89%) Organisational Skills
7 6 (33.33%) Anti-Money Laundering
8 5 (27.78%) Microsoft Excel
9 4 (22.22%) Microsoft Office
9 4 (22.22%) Microsoft
9 4 (22.22%) Retail
9 4 (22.22%) Microsoft PowerPoint
9 4 (22.22%) Analytical Skills
10 2 (11.11%) Due Diligence
11 1 (5.56%) Power Platform
11 1 (5.56%) Power BI
11 1 (5.56%) Data Migration
11 1 (5.56%) Data Entry
11 1 (5.56%) Continuous Improvement
11 1 (5.56%) Salesforce
11 1 (5.56%) SAP
11 1 (5.56%) Business Intelligence
11 1 (5.56%) Migration

Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (27.78%) Microsoft Excel
2 4 (22.22%) Microsoft Office
2 4 (22.22%) Microsoft PowerPoint
Cloud Services
1 1 (5.56%) Power Platform
Database & Business Intelligence
1 1 (5.56%) Power BI
General
1 17 (94.44%) Social Skills
2 11 (61.11%) Finance
3 8 (44.44%) Banking
4 7 (38.89%) Organisational Skills
5 4 (22.22%) Analytical Skills
5 4 (22.22%) Retail
Processes & Methodologies
1 18 (100.00%) Customer Service
2 9 (50.00%) Coaching
3 6 (33.33%) Anti-Money Laundering
4 2 (11.11%) Due Diligence
5 1 (5.56%) Business Intelligence
5 1 (5.56%) Continuous Improvement
5 1 (5.56%) Data Entry
5 1 (5.56%) Data Migration
5 1 (5.56%) Migration
Vendors
1 4 (22.22%) Microsoft
2 1 (5.56%) Salesforce
2 1 (5.56%) SAP