Period
to 12 December 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 12 December 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 862 944 1071
Rank change year-on-year +82 +127 +76
Permanent jobs citing Ticket Management 324 289 213
As % of all permanent IT jobs advertised in the UK 0.18% 0.16% 0.100%
As % of the Processes & Methodologies category 0.20% 0.17% 0.11%
Number of salaries quoted 210 154 146
UK median annual salary £31,500 £28,200 £32,500
Median salary % change year-on-year +11.70% -13.23% +4.00%
10th Percentile £20,000 £20,500 £20,000
90th Percentile £66,250 £55,000 £53,750
UK excluding London median annual salary £31,500 £26,000 £27,500
% change year-on-year +21.15% -5.45% -14.06%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161340 166576 190205
As % of all permanent IT jobs advertised in the UK 89.94% 89.44% 88.90%
Number of salaries quoted 127872 138128 157367
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,178 £27,500
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £44,500 £42,500 £42,500
% change year-on-year +4.71% - +6.25%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 12 December 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 293 £31,500 +13.11% 21
UK excluding London +95 203 £31,500 +21.15% 16
London +1 119 £50,000 +33.33% 6
South East +65 81 £31,500 -33.68% 5
North of England +43 51 £35,000 +45.83% 5
Midlands +6 26 £20,000 -9.09% 1
Northern Ireland - 22 £26,000 -
Yorkshire +40 21 £35,000 -6.67% 4
North West -1 17 £37,500 +56.25% 1
East Midlands +21 15 £20,000 -29.08% 1
North East - 13 £45,000 -
West Midlands +6 11 £22,000 -
South West -8 11 £24,000 +14.29% 4
East of England -2 6 £27,500 +5.77%
Wales - 4 £21,000 - 1
Scotland -19 2 £24,000 -28.89%

For the 6 months to 12 December 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 137 (42.28%) ITIL
2 136 (41.98%) Windows
3 118 (36.42%) Microsoft Office
4 100 (30.86%) SLA
5 82 (25.31%) Finance
6 77 (23.77%) Citrix
7 70 (21.60%) Microsoft
8 69 (21.30%) Legal
9 66 (20.37%) Service Delivery
10 65 (20.06%) Agile Software Development
11 57 (17.59%) Windows 7
12 52 (16.05%) Back Office
13 47 (14.51%) VPN
14 42 (12.96%) Service Management
15 38 (11.73%) Active Directory
15 38 (11.73%) Oracle
16 37 (11.42%) Analytical Skills
17 36 (11.11%) SolarWinds
17 36 (11.11%) TCP/IP
17 36 (11.11%) Degree
18 35 (10.80%) Firewall
19 33 (10.19%) SQL
19 33 (10.19%) iPhone
20 31 (9.57%) Incident Management
21 30 (9.26%) Cisco
22 29 (8.95%) .NET
22 29 (8.95%) Linux
23 28 (8.64%) C#
24 27 (8.33%) SQL Server
24 27 (8.33%) Microsoft Excel

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (1.85%) Blackberry Enterprise Server
1 6 (1.85%) MS Exchange
2 5 (1.54%) SharePoint
3 3 (0.93%) Exchange Server 2007
3 3 (0.93%) Exchange Server 2010
3 3 (0.93%) Exchange Server 2013
3 3 (0.93%) IIS
4 2 (0.62%) SharePoint 2010
5 1 (0.31%) Apache
5 1 (0.31%) CMS
5 1 (0.31%) nginx
Applications
1 118 (36.42%) Microsoft Office
2 27 (8.33%) Microsoft Excel
3 23 (7.10%) MS Visio
4 19 (5.86%) Microsoft Project
5 2 (0.62%) Microsoft PowerPoint
6 1 (0.31%) Camtasia
Business Applications
1 1 (0.31%) Magento
1 1 (0.31%) Remedy ITSM
1 1 (0.31%) Salesforce.com CRM
Cloud Services
1 16 (4.94%) Microsoft Azure
2 9 (2.78%) Office 365
3 4 (1.23%) Azure Active Directory
3 4 (1.23%) SaaS
4 2 (0.62%) IaaS
4 2 (0.62%) PaaS
5 1 (0.31%) Cloud Computing
5 1 (0.31%) Salesforce Service Cloud
Communications & Networking
1 47 (14.51%) VPN
2 36 (11.11%) TCP/IP
3 35 (10.80%) Firewall
4 24 (7.41%) Remote Desktop
5 21 (6.48%) FTP
5 21 (6.48%) SSL
6 17 (5.25%) MPLS
7 16 (4.94%) Broadband
8 11 (3.40%) DHCP
9 10 (3.09%) DNS
10 9 (2.78%) LAN
11 7 (2.16%) WAN
12 5 (1.54%) SAN
12 5 (1.54%) Wi-Fi
13 4 (1.23%) VoIP
14 3 (0.93%) BGP
14 3 (0.93%) ICMP
14 3 (0.93%) IP Telephony
14 3 (0.93%) VLAN
14 3 (0.93%) Wireless
Database & Business Intelligence
1 27 (8.33%) SQL Server
2 9 (2.78%) SQL Server 2008
3 8 (2.47%) Azure SQL Database
3 8 (2.47%) DocumentDB
3 8 (2.47%) Redis
4 7 (2.16%) QlikView
5 5 (1.54%) Enterprise Data Warehouse
5 5 (1.54%) OLAP
5 5 (1.54%) OLTP
5 5 (1.54%) SQL Server 2012
5 5 (1.54%) SQL Server Analysis Services
5 5 (1.54%) SQL Server Integration Services
5 5 (1.54%) SQL Server Reporting Services
6 4 (1.23%) JasperReports
6 4 (1.23%) Oracle Database
6 4 (1.23%) SQL Server 2000
6 4 (1.23%) SQL Server 2005
7 3 (0.93%) RDBMS
7 3 (0.93%) Relational Database
8 2 (0.62%) Oracle Reports
Development Applications
1 19 (5.86%) JIRA
2 13 (4.01%) Git (software)
3 10 (3.09%) NUnit
4 8 (2.47%) Jasmine
4 8 (2.47%) MSTest
4 8 (2.47%) Selenium
4 8 (2.47%) Subversion
4 8 (2.47%) Team Foundation Server
5 5 (1.54%) Visual Studio Team System
6 3 (0.93%) Toad
7 2 (0.62%) Jenkins
7 2 (0.62%) Moq
7 2 (0.62%) Visual Studio
8 1 (0.31%) Octopus Deploy
8 1 (0.31%) SQL Server Management Studio (SSMS)
8 1 (0.31%) TeamCity
General
1 82 (25.31%) Finance
2 69 (21.30%) Legal
3 52 (16.05%) Back Office
4 19 (5.86%) Law
5 10 (3.09%) Telecoms
6 8 (2.47%) Banking
6 8 (2.47%) Retail
7 4 (1.23%) Electronics
8 3 (0.93%) Publishing
8 3 (0.93%) Retail Banking
8 3 (0.93%) Spanish Language
9 2 (0.62%) French Language
9 2 (0.62%) German Language
9 2 (0.62%) Marketing
9 2 (0.62%) Multimedia
10 1 (0.31%) Aerospace
10 1 (0.31%) Games
10 1 (0.31%) Investment Banking
10 1 (0.31%) Manufacturing
10 1 (0.31%) Private Banking
Job Titles
1 182 (56.17%) Analyst
2 109 (33.64%) Service Analyst
3 94 (29.01%) Service Desk Analyst
4 67 (20.68%) Support Analyst
5 60 (18.52%) Senior Analyst
6 56 (17.28%) Senior Service Desk Analyst
7 30 (9.26%) Desktop Support
8 29 (8.95%) Support Engineer
9 25 (7.72%) ITIL Service Analyst
10 23 (7.10%) IT Engineer
11 22 (6.79%) Operations Engineer
12 21 (6.48%) Operational Support Analyst
12 21 (6.48%) Operations Analyst
12 21 (6.48%) Operations Support Analyst
13 19 (5.86%) Desktop Engineer
13 19 (5.86%) Desktop Support Engineer
14 18 (5.56%) Service Manager
15 16 (4.94%) Applications Support
16 15 (4.63%) 2nd Line Support
16 15 (4.63%) Developer
Libraries, Frameworks & Software Standards
1 29 (8.95%) .NET
2 11 (3.40%) CSS
2 11 (3.40%) HTML
3 9 (2.78%) AngularJS
3 9 (2.78%) Entity Framework
4 8 (2.47%) CSS3
4 8 (2.47%) HTML5
4 8 (2.47%) jQuery
4 8 (2.47%) KnockoutJS
4 8 (2.47%) LESS
4 8 (2.47%) Middleware
4 8 (2.47%) NHibernate
4 8 (2.47%) RabbitMQ
4 8 (2.47%) Sass
4 8 (2.47%) Twitter Bootstrap
5 5 (1.54%) MDX
6 2 (0.62%) ASP.NET
6 2 (0.62%) ASP.NET MVC
6 2 (0.62%) Autofac
6 2 (0.62%) RESTful
Miscellaneous
1 37 (11.42%) Analytical Skills
2 33 (10.19%) iPhone
3 25 (7.72%) Computer Science
3 25 (7.72%) Management Information System
4 19 (5.86%) Data Centre
5 15 (4.63%) Blackberry
6 8 (2.47%) User Experience
6 8 (2.47%) Video Conferencing
7 7 (2.16%) Fintech
8 5 (1.54%) Foreign Exchange (FX)
8 5 (1.54%) iPad
9 3 (0.93%) Linux Command Line
9 3 (0.93%) Replication
10 2 (0.62%) Enterprise Software
10 2 (0.62%) Hybrid Cloud
10 2 (0.62%) Smartphone
11 1 (0.31%) CCTV
11 1 (0.31%) EPoS
11 1 (0.31%) Freedom of Information
11 1 (0.31%) Handset
Operating Systems
1 136 (41.98%) Windows
2 57 (17.59%) Windows 7
3 29 (8.95%) Linux
4 10 (3.09%) Windows Server
5 9 (2.78%) Android
6 6 (1.85%) Windows 10
7 5 (1.54%) Windows XP
8 4 (1.23%) Windows 8
8 4 (1.23%) Windows Server 2003
8 4 (1.23%) Windows Server 2012
8 4 (1.23%) Windows Vista
9 3 (0.93%) Unix
9 3 (0.93%) Windows Server 2008
10 2 (0.62%) Apple iOS
11 1 (0.31%) Solaris
Processes & Methodologies
1 137 (42.28%) ITIL
2 66 (20.37%) Service Delivery
3 65 (20.06%) Agile Software Development
4 42 (12.96%) Service Management
5 31 (9.57%) Incident Management
6 26 (8.02%) Problem Management
7 25 (7.72%) Continuous Improvement
7 25 (7.72%) SDLC
8 24 (7.41%) Network Design
9 21 (6.48%) Release Management
9 21 (6.48%) Software Delivery
9 21 (6.48%) Statistics
10 20 (6.17%) Project Management
10 20 (6.17%) Scrum
10 20 (6.17%) Stakeholder Management
11 18 (5.56%) Business Analysis
11 18 (5.56%) Kanban
11 18 (5.56%) Process Management
11 18 (5.56%) Workflow
11 18 (5.56%) Workflow Management
Programming Languages
1 33 (10.19%) SQL
2 28 (8.64%) C#
3 23 (7.10%) Java
4 21 (6.48%) RPG
5 10 (3.09%) JavaScript
6 8 (2.47%) TypeScript
7 6 (1.85%) C
8 5 (1.54%) T-SQL
8 5 (1.54%) VB.NET
8 5 (1.54%) VBScript
9 3 (0.93%) Groovy
10 2 (0.62%) Bash Shell
10 2 (0.62%) Python
11 1 (0.31%) PowerShell
Qualifications
1 36 (11.11%) Degree
2 26 (8.02%) Microsoft Certification
3 25 (7.72%) Computer Science Degree
4 12 (3.70%) PMP
5 11 (3.40%) Master's Degree
5 11 (3.40%) MCPD
5 11 (3.40%) MCSD
5 11 (3.40%) PMI Certification
6 7 (2.16%) MCP
7 5 (1.54%) CCNA
7 5 (1.54%) Cisco Certification
8 2 (0.62%) HNC
8 2 (0.62%) ITIL Certification
8 2 (0.62%) MCSA
9 1 (0.31%) ACCA
9 1 (0.31%) CCNP
9 1 (0.31%) CIMA
9 1 (0.31%) ITIL Foundation Certificate
9 1 (0.31%) MCSE
9 1 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 100 (30.86%) SLA
2 15 (4.63%) QA
3 5 (1.54%) Data Quality
4 3 (0.93%) DO-178B
5 2 (0.62%) PCI DSS
6 1 (0.31%) ISO/IEC 27001
6 1 (0.31%) Sarbanes-Oxley
6 1 (0.31%) SEPA
System Software
1 38 (11.73%) Active Directory
2 26 (8.02%) VMware Infrastructure
3 24 (7.41%) KVM
3 24 (7.41%) Xen
4 17 (5.25%) Virtual Machines
5 3 (0.93%) Virtual Desktop
5 3 (0.93%) XenDesktop
6 2 (0.62%) XenApp
7 1 (0.31%) vSphere
Systems Management
1 4 (1.23%) Tivoli
2 3 (0.93%) Data Guard
2 3 (0.93%) Enterprise Manager Cloud Control
2 3 (0.93%) Oracle Enterprise Manager
2 3 (0.93%) Oracle RMAN
2 3 (0.93%) Tivoli Storage Manager
3 2 (0.62%) Ansible
3 2 (0.62%) SCCM
4 1 (0.31%) HAProxy
4 1 (0.31%) Jamf Pro
4 1 (0.31%) NetBackup
Vendors
1 77 (23.77%) Citrix
2 70 (21.60%) Microsoft
3 38 (11.73%) Oracle
4 36 (11.11%) SolarWinds
5 30 (9.26%) Cisco
6 26 (8.02%) VMware
7 24 (7.41%) Juniper
8 21 (6.48%) Dynatrace
9 8 (2.47%) Apple
10 5 (1.54%) Meraki
10 5 (1.54%) Remedy
11 4 (1.23%) Google
11 4 (1.23%) IBM
11 4 (1.23%) Trend Micro
12 3 (0.93%) HP
13 2 (0.62%) Avaya
13 2 (0.62%) NetApp
13 2 (0.62%) Salesforce.com
13 2 (0.62%) Siebel
13 2 (0.62%) Spiceworks