Period
to 20 June 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 20 June 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 919 945 950
Rank change year-on-year +26 +5 +99
Permanent jobs citing Ticket Management 264 240 328
As % of all permanent IT jobs advertised in the UK 0.15% 0.14% 0.16%
As % of the Processes & Methodologies category 0.17% 0.15% 0.18%
Number of salaries quoted 168 107 148
UK median annual salary £32,000 £37,500 £26,500
Median salary % change year-on-year -14.67% +41.51% -18.46%
10th Percentile £21,000 £19,500 £18,000
90th Percentile £47,500 £63,750 £54,125
UK excluding London median annual salary £32,000 £28,750 £25,500
% change year-on-year +11.30% +12.75% -7.27%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,442 156,194 180,871
As % of all permanent IT jobs advertised in the UK 90.77% 90.63% 89.96%
Number of salaries quoted 125,751 127,200 150,466
UK median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +2.15%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 20 June 2018.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 256 £32,000 -14.67% 20
UK excluding London +54 198 £32,000 +11.30% 14
South East +34 131 £32,000 -14.67% 4
London -51 64 £35,000 -26.32% 6
North of England +36 21 £35,000 +66.67% 5
Midlands +13 19 £22,000 -41.33% 2
Yorkshire +33 18 £35,000 +32.08% 3
West Midlands +30 17 £22,000 -41.33%
East of England -3 11 £35,000 +16.67% 1
South West -5 10 - - 2
Channel Islands - 9 £28,000 -
East Midlands +18 2 £30,000 +20.00% 2
North West -5 2 £30,500 +45.24% 2
North East - 1 £45,500 -

For the 6 months to 20 June 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 156 (59.09%) Windows
2 140 (53.03%) ITIL
3 100 (37.88%) SLA
4 89 (33.71%) Windows 7
5 88 (33.33%) Microsoft Office
6 82 (31.06%) Citrix
6 82 (31.06%) Finance
7 70 (26.52%) Law
8 60 (22.73%) Legal
8 60 (22.73%) Back Office
9 55 (20.83%) Microsoft
10 50 (18.94%) Service Management
11 47 (17.80%) Active Directory
12 43 (16.29%) Blackberry
13 39 (14.77%) Windows 10
14 37 (14.02%) Service Delivery
14 37 (14.02%) Incident Management
15 35 (13.26%) Problem-Solving
16 32 (12.12%) iManage
16 32 (12.12%) VPN
17 28 (10.61%) Office 365
17 28 (10.61%) Service Desk Management
18 25 (9.47%) C#
18 25 (9.47%) Java
18 25 (9.47%) Problem Management
18 25 (9.47%) SolarWinds
18 25 (9.47%) iPhone
18 25 (9.47%) Windows Server
18 25 (9.47%) Self-Motivation
19 24 (9.09%) Release Management

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.71%) Blackberry Enterprise Server
2 12 (4.55%) MS Exchange
3 9 (3.41%) SharePoint
4 7 (2.65%) Skype for Business
5 6 (2.27%) WordPress
6 4 (1.52%) nginx
7 3 (1.14%) Exchange Server 2007
7 3 (1.14%) Exchange Server 2013
8 2 (0.76%) Exchange Server 2010
8 2 (0.76%) JBoss
9 1 (0.38%) Apache
9 1 (0.38%) BizTalk Server
9 1 (0.38%) CMS
Applications
1 88 (33.33%) Microsoft Office
2 7 (2.65%) Microsoft Excel
2 7 (2.65%) Microsoft PowerPoint
3 4 (1.52%) MS Visio
4 1 (0.38%) Microsoft Project
Business Applications
1 2 (0.76%) Magento
1 2 (0.76%) Remedy ITSM
1 2 (0.76%) Shopify
2 1 (0.38%) Dynamics CRM
2 1 (0.38%) Salesforce.com CRM
Cloud Services
1 28 (10.61%) Office 365
2 8 (3.03%) Microsoft Azure
3 4 (1.52%) Amazon AWS
4 2 (0.76%) G Suite
4 2 (0.76%) Google Cloud Platform
4 2 (0.76%) Mimecast
4 2 (0.76%) npm
4 2 (0.76%) SaaS
4 2 (0.76%) Salesforce Service Cloud
4 2 (0.76%) Slack
4 2 (0.76%) Zapier
5 1 (0.38%) Azure Active Directory
Communications & Networking
1 32 (12.12%) VPN
2 23 (8.71%) FTP
2 23 (8.71%) SSL
3 18 (6.82%) Firewall
4 14 (5.30%) Remote Desktop
5 13 (4.92%) SAN
6 12 (4.55%) Wireless
7 10 (3.79%) TCP/IP
8 8 (3.03%) BGP
8 8 (3.03%) Cisco ASA
8 8 (3.03%) Cisco Nexus
8 8 (3.03%) Cisco Wireless
8 8 (3.03%) OSPF
9 7 (2.65%) DHCP
10 5 (1.89%) Skype
11 4 (1.52%) Cisco IOS
11 4 (1.52%) LAN
11 4 (1.52%) NetScaler
11 4 (1.52%) VoIP
11 4 (1.52%) WAN
Database & Business Intelligence
1 14 (5.30%) SQL Server
2 7 (2.65%) SQL Server 2000
3 5 (1.89%) MySQL
3 5 (1.89%) SQL Server 2008
4 4 (1.52%) SQL Server 2012
5 3 (1.14%) SQL Server 2005
6 1 (0.38%) Enterprise Data Warehouse
6 1 (0.38%) OLAP
6 1 (0.38%) OLTP
6 1 (0.38%) SQL Server Analysis Services
6 1 (0.38%) SQL Server Integration Services
6 1 (0.38%) SQL Server Reporting Services
Development Applications
1 16 (6.06%) JIRA
2 6 (2.27%) Visual Studio Team System
3 2 (0.76%) Git (software)
3 2 (0.76%) gulp
3 2 (0.76%) Jenkins
3 2 (0.76%) Maven
3 2 (0.76%) PHPUnit
3 2 (0.76%) Vagrant
3 2 (0.76%) Visual Composer
3 2 (0.76%) webpack
4 1 (0.38%) Rational DOORS
General
1 82 (31.06%) Finance
2 70 (26.52%) Law
3 60 (22.73%) Back Office
3 60 (22.73%) Legal
4 10 (3.79%) Banking
5 7 (2.65%) Billing
6 6 (2.27%) Advertising
6 6 (2.27%) French Language
7 4 (1.52%) Marketing
7 4 (1.52%) Private Banking
7 4 (1.52%) Retail
7 4 (1.52%) Retail Banking
8 2 (0.76%) Games
8 2 (0.76%) Telecoms
9 1 (0.38%) German Language
9 1 (0.38%) Military
9 1 (0.38%) Portuguese Language
9 1 (0.38%) Spanish Language
Job Titles
1 148 (56.06%) Analyst
2 94 (35.61%) Service Analyst
3 92 (34.85%) Service Desk Analyst
4 78 (29.55%) Senior Analyst
4 78 (29.55%) Senior Service Desk Analyst
5 42 (15.91%) Support Analyst
6 27 (10.23%) Support Engineer
7 25 (9.47%) 2nd Line Service Desk Analyst
8 23 (8.71%) Operational Support Analyst
8 23 (8.71%) Operations Analyst
8 23 (8.71%) Operations Support Analyst
9 22 (8.33%) 1st/2nd Line Service Desk Analyst
10 17 (6.44%) Desktop Support
11 15 (5.68%) 2nd Line Support
11 15 (5.68%) Team Leader
12 14 (5.30%) Service Manager
13 13 (4.92%) Service Desk Team Leader
14 12 (4.55%) IT Support
15 10 (3.79%) IT Analyst
15 10 (3.79%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 24 (9.09%) .NET
2 4 (1.52%) HTML
2 4 (1.52%) JSON
2 4 (1.52%) XML
3 3 (1.14%) CSS
3 3 (1.14%) jQuery
3 3 (1.14%) RESTful
4 2 (0.76%) Ajax
4 2 (0.76%) Apache Camel
4 2 (0.76%) Highcharts JS
4 2 (0.76%) Node.js
4 2 (0.76%) REST
4 2 (0.76%) SAML
4 2 (0.76%) Sass
4 2 (0.76%) SOAP
4 2 (0.76%) SVG
4 2 (0.76%) XSLT
5 1 (0.38%) LAMP
Miscellaneous
1 43 (16.29%) Blackberry
2 25 (9.47%) iPhone
2 25 (9.47%) Self-Motivation
3 20 (7.58%) Analytical Skills
4 16 (6.06%) Management Information System
5 9 (3.41%) Video Conferencing
6 8 (3.03%) Data Centre
7 6 (2.27%) Fintech
8 4 (1.52%) Foreign Exchange (FX)
9 3 (1.14%) CMDB
10 2 (0.76%) CCTV
10 2 (0.76%) Linux Command Line
10 2 (0.76%) Public Cloud
11 1 (0.38%) Enterprise Software
11 1 (0.38%) New Media
11 1 (0.38%) User Experience
11 1 (0.38%) Video on Demand
Operating Systems
1 156 (59.09%) Windows
2 89 (33.71%) Windows 7
3 39 (14.77%) Windows 10
4 25 (9.47%) Windows Server
5 21 (7.95%) Linux
6 15 (5.68%) Windows XP
7 13 (4.92%) Apple iOS
8 11 (4.17%) Android
8 11 (4.17%) Mac OS X
9 10 (3.79%) Windows Server 2012
10 9 (3.41%) Windows Server 2003
11 8 (3.03%) Windows 8
11 8 (3.03%) Windows Server 2008
12 7 (2.65%) Windows Vista
13 5 (1.89%) Unix
14 3 (1.14%) Mac OS
15 1 (0.38%) BlackBerry OS
Processes & Methodologies
1 140 (53.03%) ITIL
2 50 (18.94%) Service Management
3 37 (14.02%) Incident Management
3 37 (14.02%) Service Delivery
4 35 (13.26%) Problem-Solving
5 28 (10.61%) Service Desk Management
6 25 (9.47%) Problem Management
7 24 (9.09%) Release Management
8 23 (8.71%) Software Delivery
8 23 (8.71%) Statistics
9 19 (7.20%) ITIL V3
10 18 (6.82%) ITSM
11 15 (5.68%) Root Cause Analysis
12 12 (4.55%) Disaster Recovery
12 12 (4.55%) Mentoring
12 12 (4.55%) Project Management
13 11 (4.17%) Agile Software Development
14 10 (3.79%) SDLC
14 10 (3.79%) Virtual Environments
15 9 (3.41%) SIEM
Programming Languages
1 25 (9.47%) C#
1 25 (9.47%) Java
2 23 (8.71%) RPG
3 18 (6.82%) SQL
4 4 (1.52%) JavaScript
5 3 (1.14%) PHP
6 2 (0.76%) C
6 2 (0.76%) VBScript
7 1 (0.38%) PowerShell
7 1 (0.38%) T-SQL
7 1 (0.38%) VB.NET
Qualifications
1 17 (6.44%) ITIL Certification
2 10 (3.79%) CCNP
2 10 (3.79%) Cisco Certification
2 10 (3.79%) Microsoft Certification
3 9 (3.41%) MCSE
4 8 (3.03%) CCNA
4 8 (3.03%) Degree
5 7 (2.65%) MCSA
6 6 (2.27%) SC Cleared
6 6 (2.27%) Security Cleared
7 5 (1.89%) ITIL Foundation Certificate
7 5 (1.89%) MCP
8 3 (1.14%) VMware Certified Professional (VCP)
9 1 (0.38%) HNC
9 1 (0.38%) HND
9 1 (0.38%) PMP
Quality Assurance & Compliance
1 100 (37.88%) SLA
2 4 (1.52%) QA
3 3 (1.14%) PMO
4 2 (0.76%) GCP
4 2 (0.76%) PMBOK
4 2 (0.76%) SEPA
5 1 (0.38%) ISO/IEC 20000
System Software
1 47 (17.80%) Active Directory
2 20 (7.58%) VMware Infrastructure
3 15 (5.68%) Hyper-V
4 5 (1.89%) Virtual Machines
5 4 (1.52%) vSphere
6 3 (1.14%) vCloud
6 3 (1.14%) VMware Workstation
6 3 (1.14%) XenApp
7 1 (0.38%) Microsoft App-V
7 1 (0.38%) Virtual Servers
Systems Management
1 10 (3.79%) Cisco CUCM
1 10 (3.79%) SCCM
2 8 (3.03%) Cisco UCCX
3 7 (2.65%) HAProxy
4 5 (1.89%) FortiGate
4 5 (1.89%) Single Sign-On
5 3 (1.14%) NetBackup
6 2 (0.76%) Norton AntiVirus
6 2 (0.76%) Tivoli
7 1 (0.38%) HP Quality Center
7 1 (0.38%) Jamf Pro
7 1 (0.38%) ThinApp
Vendors
1 82 (31.06%) Citrix
2 55 (20.83%) Microsoft
3 32 (12.12%) iManage
4 25 (9.47%) SolarWinds
5 24 (9.09%) Cisco
6 23 (8.71%) Dynatrace
7 22 (8.33%) Sony
8 21 (7.95%) VMware
9 19 (7.20%) Apple
10 13 (4.92%) NetApp
11 11 (4.17%) Nimble Storage
12 9 (3.41%) Palo Alto
12 9 (3.41%) Salesforce.com
13 7 (2.65%) ServiceNow
14 6 (2.27%) Adobe
15 5 (1.89%) SonicWALL
15 5 (1.89%) Symantec
16 4 (1.52%) Brocade
16 4 (1.52%) HP
16 4 (1.52%) Remedy