The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 747 764 833
Rank change year-on-year +17 +69  
Permanent jobs citing Ticket Management 127 169 151
As % of all permanent IT jobs advertised in the UK 0.14% 0.17% 0.14%
As % of the Processes & Methodologies category 0.16% 0.20% 0.15%
Number of salaries quoted 57 78 122
Median salary £45,000 £27,000 £33,250
Median salary % change year-on-year +66.66% -18.79%  
90% offered a salary of more than £22,100 £19,500 £21,500
10% offered a salary of more than £70,000 £55,000 £49,500
UK excluding London median salary £24,250 £25,500 £34,000
% change year-on-year -4.90% -25.00%  

Ticket Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 80257 86320 97586
As % of all permanent IT job vacancies advertised in the UK 89.74% 88.92% 88.04%
Number of salaries quoted 64749 72153 79773
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £79,000 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Ticket Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Ticket Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 3 months to 26 June 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 119 £47,500 +82.69% 16
South East +71 58 £36,000 +41.17% 3
London +1 50 £50,000 -4.76% 7
Buckinghamshire - 45 - - 2
Milton Keynes - 44 - - 2
Bletchley - 12 - -
Berkshire +19 5 £36,250 +62.92%
East of England - 5 £35,000 - 2
Surrey +30 3 £45,000 +100.00%
Southampton +4 3 £27,000 +28.57% 1
Hampshire -14 3 £27,000 +5.88% 1
Cardiff - 3 £21,000 -
South Wales - 3 £21,000 -
Brentwood - 3 - - 1
Belfast - 3 £24,500 -
Croydon - 3 £24,000 -
City of London - 3 £58,750 - 4
Wales - 3 £21,000 -
Northern Ireland - 3 £24,500 -
Essex - 3 - - 1
County Antrim - 3 £24,500 -
Bracknell +25 2 £47,500 +113.48%
Reading +17 2 - -
South West -15 2 £24,000 +23.07% 1
Bristol -22 2 £24,000 -25.58% 1
Ipswich - 2 £35,000 -
Suffolk - 2 £35,000 -
Edinburgh - 2 £24,000 -
Scotland - 2 £24,000 -
East Midlands +20 1 £20,000 - 1

For the 6 months to 26 June 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 158 (65.02%) Windows
2 131 (53.91%) Microsoft Office
3 129 (53.09%) SLA
4 107 (44.03%) Citrix
5 105 (43.21%) ITIL
6 88 (36.21%) Legal
7 84 (34.57%) Windows 7
8 83 (34.16%) VPN
9 76 (31.28%) Finance
10 54 (22.22%) Service Management
11 50 (20.58%) Microsoft
12 48 (19.75%) Active Directory
13 43 (17.70%) Cisco
14 39 (16.05%) Back Office
15 36 (14.81%) Agile Software Development
16 32 (13.17%) Linux
17 28 (11.52%) Firewall
18 27 (11.11%) VMware
19 25 (10.29%) Juniper
20 24 (9.88%) VMware Infrastructure
20 24 (9.88%) Case Management
20 24 (9.88%) Virtual Environments
21 23 (9.47%) Incident Management
21 23 (9.47%) SQL
21 23 (9.47%) TCP/IP
22 21 (8.64%) Document Management
22 21 (8.64%) Analytical Skills
23 19 (7.82%) Data Centre
23 19 (7.82%) KVM
23 19 (7.82%) Network Design

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.35%) Blackberry Enterprise Server
2 10 (4.12%) MS Exchange
3 7 (2.88%) Exchange Server 2010
3 7 (2.88%) IBM Notes
4 6 (2.47%) Apache Spark
5 2 (0.82%) CMS
5 2 (0.82%) Exchange Server 2007
5 2 (0.82%) IIS
5 2 (0.82%) SharePoint
6 1 (0.41%) BizTalk Server
6 1 (0.41%) SharePoint 2010
Applications
1 131 (53.91%) Microsoft Office
2 6 (2.47%) Microsoft Excel
3 3 (1.23%) MS Visio
4 2 (0.82%) Camtasia
5 1 (0.41%) Microsoft PowerPoint
5 1 (0.41%) Microsoft Project
Business Applications
1 2 (0.82%) Salesforce.com CRM
1 2 (0.82%) SAP MM
1 2 (0.82%) SAP PM
2 1 (0.41%) CiviCRM
2 1 (0.41%) Dynamics GP
Cloud Services
1 13 (5.35%) Office 365
2 9 (3.70%) Microsoft Azure
3 8 (3.29%) Mimecast
4 6 (2.47%) Amazon AWS
5 5 (2.06%) Google Cloud Platform
6 3 (1.23%) SaaS
7 2 (0.82%) Cloud Computing
8 1 (0.41%) Salesforce Service Cloud
Communications & Networking
1 83 (34.16%) VPN
2 28 (11.52%) Firewall
3 23 (9.47%) TCP/IP
4 10 (4.12%) DNS
5 8 (3.29%) WAN
6 7 (2.88%) Remote Desktop
7 6 (2.47%) SAN
8 5 (2.06%) DHCP
8 5 (2.06%) HTTP
8 5 (2.06%) HTTPS
8 5 (2.06%) IMAP
8 5 (2.06%) Internet
8 5 (2.06%) LAN
8 5 (2.06%) SMTP
9 4 (1.65%) MPLS
9 4 (1.65%) Wireless
10 3 (1.23%) BGP
10 3 (1.23%) OSPF
10 3 (1.23%) SNMP
10 3 (1.23%) Telnet
Database & Business Intelligence
1 10 (4.12%) SQL Server
2 8 (3.29%) Relational Database
3 7 (2.88%) RDBMS
4 6 (2.47%) Big Data
4 6 (2.47%) Hadoop
4 6 (2.47%) MongoDB
4 6 (2.47%) NoSQL
4 6 (2.47%) PostgreSQL
4 6 (2.47%) SQL Server Reporting Services
5 4 (1.65%) Azure SQL Database
5 4 (1.65%) DocumentDB
5 4 (1.65%) MySQL
5 4 (1.65%) Redis
6 3 (1.23%) Enterprise Data Warehouse
6 3 (1.23%) OLAP
6 3 (1.23%) OLTP
6 3 (1.23%) QlikView
6 3 (1.23%) SQL Server 2008
6 3 (1.23%) SQL Server Analysis Services
6 3 (1.23%) SQL Server Integration Services
Development Applications
1 17 (7.00%) JIRA
2 14 (5.76%) Git (software)
3 6 (2.47%) NUnit
4 4 (1.65%) Jasmine
4 4 (1.65%) MSTest
4 4 (1.65%) Selenium
4 4 (1.65%) Subversion
4 4 (1.65%) Team Foundation Server
5 2 (0.82%) Moq
5 2 (0.82%) Visual Studio
6 1 (0.41%) Octopus Deploy
6 1 (0.41%) SQL Server Management Studio (SSMS)
6 1 (0.41%) TeamCity
6 1 (0.41%) Toad
General
1 88 (36.21%) Legal
2 76 (31.28%) Finance
3 39 (16.05%) Back Office
4 13 (5.35%) Billing
4 13 (5.35%) Publishing
4 13 (5.35%) Retail
5 11 (4.53%) Law
6 9 (3.70%) Telecoms
7 7 (2.88%) Front Office
8 4 (1.65%) Marketing
8 4 (1.65%) Spanish Language
9 3 (1.23%) Multimedia
10 1 (0.41%) Banking
10 1 (0.41%) Local Government
Job Titles
1 116 (47.74%) Analyst
2 102 (41.98%) Service Analyst
3 77 (31.69%) Service Desk Analyst
4 41 (16.87%) Senior Analyst
5 32 (13.17%) Senior Service Desk Analyst
6 25 (10.29%) Support Engineer
7 24 (9.88%) Team Leader
8 23 (9.47%) Desktop Support
8 23 (9.47%) IT Engineer
9 22 (9.05%) Service Desk Team Leader
10 19 (7.82%) Operations Engineer
11 16 (6.58%) Network Engineer
12 13 (5.35%) Desktop Engineer
12 13 (5.35%) Junior
13 12 (4.94%) Desktop Support Engineer
14 11 (4.53%) Developer
15 10 (4.12%) Network Operations Engineer
16 9 (3.70%) Senior Network Operations Engineer
16 9 (3.70%) Senior Operations Engineer
16 9 (3.70%) Support Analyst
Libraries, Frameworks & Software Standards
1 9 (3.70%) HTML
2 8 (3.29%) AngularJS
2 8 (3.29%) CSS
3 6 (2.47%) .NET
4 5 (2.06%) Entity Framework
4 5 (2.06%) Middleware
5 4 (1.65%) CSS3
5 4 (1.65%) HTML5
5 4 (1.65%) jQuery
5 4 (1.65%) KnockoutJS
5 4 (1.65%) LESS
5 4 (1.65%) NHibernate
5 4 (1.65%) RabbitMQ
5 4 (1.65%) Sass
5 4 (1.65%) Twitter Bootstrap
6 3 (1.23%) MDX
6 3 (1.23%) Web Services
7 2 (0.82%) .NET Framework
7 2 (0.82%) ASP.NET
7 2 (0.82%) Autofac
Miscellaneous
1 21 (8.64%) Analytical Skills
2 19 (7.82%) Data Centre
3 12 (4.94%) Video Conferencing
4 10 (4.12%) Management Information System
5 6 (2.47%) CMDB
6 5 (2.06%) Clustering
6 5 (2.06%) User Experience
7 4 (1.65%) Blackberry
8 3 (1.23%) Wiki
9 2 (0.82%) Computer Science
9 2 (0.82%) iPhone
9 2 (0.82%) Mobile App
10 1 (0.41%) Data Protection Act
10 1 (0.41%) Digital Media
10 1 (0.41%) Enterprise Software
10 1 (0.41%) EPoS
10 1 (0.41%) Foreign Exchange (FX)
10 1 (0.41%) Replication
Operating Systems
1 158 (65.02%) Windows
2 84 (34.57%) Windows 7
3 32 (13.17%) Linux
4 13 (5.35%) Windows Server
5 11 (4.53%) Unix
6 8 (3.29%) Windows 8
6 8 (3.29%) Windows Server 2008
7 6 (2.47%) Mac OS
7 6 (2.47%) Windows XP
8 3 (1.23%) Windows 10
9 1 (0.41%) Windows Server 2012
Processes & Methodologies
1 105 (43.21%) ITIL
2 54 (22.22%) Service Management
3 36 (14.81%) Agile Software Development
4 24 (9.88%) Case Management
4 24 (9.88%) Virtual Environments
5 23 (9.47%) Incident Management
6 21 (8.64%) Document Management
7 19 (7.82%) Network Design
8 15 (6.17%) User Acceptance Testing
9 12 (4.94%) Change Management
9 12 (4.94%) CRM
9 12 (4.94%) Problem Management
9 12 (4.94%) Scrum
9 12 (4.94%) Software Deployment
10 11 (4.53%) Continuous Improvement
11 10 (4.12%) Network Monitoring
12 9 (3.70%) Analytics
12 9 (3.70%) Business Intelligence
12 9 (3.70%) ETL
12 9 (3.70%) Open Source
Programming Languages
1 23 (9.47%) SQL
2 10 (4.12%) C#
2 10 (4.12%) Java
3 7 (2.88%) JavaScript
3 7 (2.88%) Python
4 6 (2.47%) R
4 6 (2.47%) Scala
5 4 (1.65%) TypeScript
6 3 (1.23%) Groovy
6 3 (1.23%) Shell Script
6 3 (1.23%) T-SQL
6 3 (1.23%) VB.NET
6 3 (1.23%) VBScript
7 2 (0.82%) C
7 2 (0.82%) PowerShell
7 2 (0.82%) VB
8 1 (0.41%) Bash Shell
Qualifications
1 15 (6.17%) Microsoft Certification
2 11 (4.53%) Degree
3 9 (3.70%) MCSE
4 8 (3.29%) A+ Certification
4 8 (3.29%) CCNA
4 8 (3.29%) Cisco Certification
4 8 (3.29%) MCP
5 5 (2.06%) MCSA
5 5 (2.06%) Network+ Certification
6 4 (1.65%) SC Cleared
6 4 (1.65%) Security Cleared
7 3 (1.23%) CCNP
7 3 (1.23%) ITIL Certification
7 3 (1.23%) MCTS
8 2 (0.82%) Computer Science Degree
9 1 (0.41%) ISEB
9 1 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 129 (53.09%) SLA
2 12 (4.94%) QA
3 3 (1.23%) Data Quality
4 1 (0.41%) ISO/IEC 27001
System Software
1 48 (19.75%) Active Directory
2 24 (9.88%) VMware Infrastructure
3 19 (7.82%) KVM
3 19 (7.82%) Xen
4 11 (4.53%) Virtual Machines
5 5 (2.06%) Hyper-V
6 4 (1.65%) XenApp
7 3 (1.23%) Terminal Services
7 3 (1.23%) vSphere
8 1 (0.41%) Docker
8 1 (0.41%) XenDesktop
Systems Management
1 5 (2.06%) NetBackup
2 3 (1.23%) Cisco CUCM
2 3 (1.23%) Cisco UCCX
3 2 (0.82%) SCCM
4 1 (0.41%) Ansible
4 1 (0.41%) Data Guard
4 1 (0.41%) Enterprise Manager Cloud Control
4 1 (0.41%) Norton AntiVirus
4 1 (0.41%) Oracle Enterprise Manager
4 1 (0.41%) Oracle RMAN
4 1 (0.41%) Puppet
4 1 (0.41%) Tivoli
4 1 (0.41%) Tivoli Storage Manager
4 1 (0.41%) WSUS
Vendors
1 107 (44.03%) Citrix
2 50 (20.58%) Microsoft
3 43 (17.70%) Cisco
4 27 (11.11%) VMware
5 25 (10.29%) Juniper
6 11 (4.53%) NetApp
7 9 (3.70%) ServiceNow
7 9 (3.70%) Symantec
8 8 (3.29%) Mitel
9 7 (2.88%) Lotus
10 6 (2.47%) Hortonworks
11 5 (2.06%) Google
11 5 (2.06%) IBM
12 4 (1.65%) Fujitsu
13 3 (1.23%) Brocade
13 3 (1.23%) CheckPoint
13 3 (1.23%) HP
13 3 (1.23%) Nimble Storage
13 3 (1.23%) Palo Alto
13 3 (1.23%) Salesforce.com
Hertfordshire
TELSTRA Associates
Salary: From £25,000 to £30,000 per annum £25-30k+
Posted: 5 hours ago
City, London
Oscar
Salary: £23000 - £26000 per annum + Benefits
Posted: 3 hours ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
London
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
Bristol, Avon
Global Technology Solutions Ltd
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Manchester, Lancashire
Rullion
Salary: £28000 - £35000 per annum
Posted: 4 days ago
London
Westbourne Partners
Salary: Up to £50,000 per annum
Posted: Yesterday
London
Westbourne Partners
Salary: Up to £70,000 per annum
Posted: Yesterday
Oldham, Lancashire
2M Employment Solutions
Salary: £28000.00 - £32000.00 per annum
Posted: 4 days ago
Derby
Node4 Limited
Salary: £20,000 per year
Posted: 7 days ago
Brentwood, Essex
Shawbrook
Posted: 2 days ago
Southampton, Hampshire
Kingfisher IT Services
Salary: £negotiable dependent on exp. + benefits and bonus potential
Posted: 3 days ago
City, London
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £50,000 to £55,000 per annum
Posted: 6 days ago
City of London
greywood
Salary: £25000 - £30000 per annum + bens
Posted: 26 days ago