Period
to 22 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 22 August 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 934 912 1033
Rank change year-on-year -22 +121 +179
Permanent jobs citing Ticket Management 253 336 281
As % of all permanent IT jobs advertised in the UK 0.14% 0.17% 0.13%
As % of the Processes & Methodologies category 0.16% 0.19% 0.15%
Number of salaries quoted 121 163 218
UK median annual salary £37,500 £26,500 £32,500
Median salary % change year-on-year +41.51% -18.46% +5.69%
10th Percentile £20,000 £18,000 £20,675
90th Percentile £70,000 £55,000 £52,500
UK excluding London median annual salary £25,000 £25,500 £27,750
% change year-on-year -1.96% -8.11% -7.50%

Ticket Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 158356 175503 192296
As % of all permanent IT job vacancies advertised in the UK 89.94% 89.07% 88.16%
Number of salaries quoted 125505 146405 157070
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £28,750 £27,500 £27,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 22 August 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 241 £42,500 +58.88% 18
UK excluding London +24 146 £25,000 -1.96% 9
London -13 106 £50,000 +33.33% 11
South East +105 96 £31,500 +23.53% 4
Midlands +14 13 £20,000 -24.53% 1
East of England +9 13 £31,250 +20.19%
East Midlands +22 10 £20,000 -47.16%
North of England -48 10 £29,000 +10.48% 1
North West -39 8 £34,500 +68.29% 1
Wales - 5 £21,000 - 1
South West -16 4 £24,000 +23.08% 1
West Midlands +4 3 £42,500 +68.32% 1
Northern Ireland - 3 £24,500 - 1
Yorkshire 0 2 £26,500 -14.52%
Scotland - 2 £24,000 -

For the 6 months to 22 August 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 144 (56.92%) Windows
2 124 (49.01%) SLA
3 116 (45.85%) Microsoft Office
4 110 (43.48%) ITIL
5 103 (40.71%) Citrix
6 76 (30.04%) Legal
7 74 (29.25%) VPN
8 70 (27.67%) Windows 7
9 68 (26.88%) Finance
10 56 (22.13%) Agile Software Development
11 47 (18.58%) Back Office
12 46 (18.18%) Microsoft
13 42 (16.60%) Cisco
14 38 (15.02%) Firewall
15 37 (14.62%) VMware
15 37 (14.62%) VMware Infrastructure
15 37 (14.62%) TCP/IP
16 36 (14.23%) Linux
17 35 (13.83%) Juniper
18 33 (13.04%) Active Directory
19 32 (12.65%) Service Management
19 32 (12.65%) Xen
19 32 (12.65%) Network Design
19 32 (12.65%) KVM
20 29 (11.46%) Analytical Skills
21 27 (10.67%) SQL
22 25 (9.88%) Service Delivery
23 22 (8.70%) Data Centre
24 21 (8.30%) Continuous Improvement
25 20 (7.91%) Network Monitoring

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.37%) Apache Spark
1 6 (2.37%) MS Exchange
2 5 (1.98%) Blackberry Enterprise Server
2 5 (1.98%) IBM Notes
3 3 (1.19%) IIS
4 2 (0.79%) Exchange Server 2007
4 2 (0.79%) Exchange Server 2010
4 2 (0.79%) SharePoint
4 2 (0.79%) SharePoint 2010
5 1 (0.40%) CMS
Applications
1 116 (45.85%) Microsoft Office
2 9 (3.56%) Microsoft Excel
3 8 (3.16%) MS Visio
4 1 (0.40%) Camtasia
4 1 (0.40%) Microsoft PowerPoint
Business Applications
1 1 (0.40%) Salesforce.com CRM
1 1 (0.40%) SAP MM
1 1 (0.40%) SAP PM
Cloud Services
1 7 (2.77%) Office 365
2 4 (1.58%) Microsoft Azure
3 1 (0.40%) Cloud Computing
3 1 (0.40%) IaaS
3 1 (0.40%) PaaS
3 1 (0.40%) SaaS
Communications & Networking
1 74 (29.25%) VPN
2 38 (15.02%) Firewall
3 37 (14.62%) TCP/IP
4 14 (5.53%) MPLS
5 11 (4.35%) Remote Desktop
6 10 (3.95%) Broadband
7 9 (3.56%) WAN
8 7 (2.77%) DHCP
8 7 (2.77%) LAN
9 6 (2.37%) DNS
9 6 (2.37%) FTP
9 6 (2.37%) SSL
10 4 (1.58%) BGP
10 4 (1.58%) OSPF
11 3 (1.19%) Cisco IOS
11 3 (1.19%) SAN
11 3 (1.19%) SNMP
11 3 (1.19%) SSH
11 3 (1.19%) Telnet
11 3 (1.19%) Wi-Fi
Database & Business Intelligence
1 16 (6.32%) SQL Server
2 10 (3.95%) SQL Server Reporting Services
3 9 (3.56%) RDBMS
3 9 (3.56%) Relational Database
4 8 (3.16%) Enterprise Data Warehouse
4 8 (3.16%) OLAP
4 8 (3.16%) OLTP
4 8 (3.16%) QlikView
4 8 (3.16%) SQL Server 2008
4 8 (3.16%) SQL Server Analysis Services
4 8 (3.16%) SQL Server Integration Services
5 6 (2.37%) Big Data
5 6 (2.37%) Hadoop
5 6 (2.37%) MongoDB
5 6 (2.37%) NoSQL
5 6 (2.37%) PostgreSQL
6 4 (1.58%) MySQL
6 4 (1.58%) Oracle Database
7 3 (1.19%) Azure SQL Database
7 3 (1.19%) Redis
Development Applications
1 16 (6.32%) Git (software)
1 16 (6.32%) JIRA
2 7 (2.77%) NUnit
3 4 (1.58%) Moq
3 4 (1.58%) Visual Studio
4 3 (1.19%) Jasmine
4 3 (1.19%) MSTest
4 3 (1.19%) Selenium
4 3 (1.19%) Subversion
4 3 (1.19%) Team Foundation Server
4 3 (1.19%) Toad
5 2 (0.79%) Octopus Deploy
5 2 (0.79%) SQL Server Management Studio (SSMS)
5 2 (0.79%) TeamCity
6 1 (0.40%) Jenkins
General
1 76 (30.04%) Legal
2 68 (26.88%) Finance
3 47 (18.58%) Back Office
4 11 (4.35%) Billing
5 10 (3.95%) Publishing
6 8 (3.16%) Retail
7 5 (1.98%) Front Office
7 5 (1.98%) Telecoms
8 4 (1.58%) Spanish Language
9 3 (1.19%) Multimedia
10 2 (0.79%) Law
11 1 (0.40%) Games
11 1 (0.40%) Marketing
Job Titles
1 128 (50.59%) Analyst
2 100 (39.53%) Service Analyst
3 79 (31.23%) Service Desk Analyst
4 38 (15.02%) Senior Analyst
5 34 (13.44%) Senior Service Desk Analyst
6 31 (12.25%) IT Engineer
6 31 (12.25%) Operations Engineer
7 28 (11.07%) Desktop Support
7 28 (11.07%) Support Analyst
8 22 (8.70%) Support Engineer
9 19 (7.51%) Junior
9 19 (7.51%) Network Engineer
10 17 (6.72%) Developer
11 15 (5.93%) Desktop Engineer
11 15 (5.93%) Desktop Support Engineer
11 15 (5.93%) Junior IT Engineer
11 15 (5.93%) Junior Operations Engineer
11 15 (5.93%) Network Operations Engineer
11 15 (5.93%) Senior Operations Engineer
11 15 (5.93%) Team Leader
Libraries, Frameworks & Software Standards
1 19 (7.51%) .NET
2 8 (3.16%) CSS
2 8 (3.16%) HTML
2 8 (3.16%) MDX
3 7 (2.77%) AngularJS
4 5 (1.98%) Entity Framework
5 4 (1.58%) ASP.NET
5 4 (1.58%) ASP.NET MVC
5 4 (1.58%) Autofac
6 3 (1.19%) CSS3
6 3 (1.19%) HTML5
6 3 (1.19%) jQuery
6 3 (1.19%) KnockoutJS
6 3 (1.19%) LESS
6 3 (1.19%) Middleware
6 3 (1.19%) NHibernate
6 3 (1.19%) RabbitMQ
6 3 (1.19%) Sass
6 3 (1.19%) Twitter Bootstrap
6 3 (1.19%) Web Services
Miscellaneous
1 29 (11.46%) Analytical Skills
2 22 (8.70%) Data Centre
3 11 (4.35%) Management Information System
4 10 (3.95%) iPhone
4 10 (3.95%) Video Conferencing
5 3 (1.19%) Computer Science
5 3 (1.19%) Replication
5 3 (1.19%) User Experience
5 3 (1.19%) Wiki
6 2 (0.79%) EPoS
6 2 (0.79%) iPad
6 2 (0.79%) Mobile App
7 1 (0.40%) Blackberry
7 1 (0.40%) CCTV
7 1 (0.40%) Client/Server
7 1 (0.40%) Freedom of Information
7 1 (0.40%) Greenfield Project
7 1 (0.40%) Hybrid Cloud
7 1 (0.40%) Linux Command Line
Operating Systems
1 144 (56.92%) Windows
2 70 (27.67%) Windows 7
3 36 (14.23%) Linux
4 8 (3.16%) Windows Server
5 5 (1.98%) Windows XP
6 3 (1.19%) Windows 8
7 2 (0.79%) Android
7 2 (0.79%) Windows 10
8 1 (0.40%) Apple iOS
8 1 (0.40%) Unix
8 1 (0.40%) Windows Server 2012
Processes & Methodologies
1 110 (43.48%) ITIL
2 56 (22.13%) Agile Software Development
3 32 (12.65%) Network Design
3 32 (12.65%) Service Management
4 25 (9.88%) Service Delivery
5 21 (8.30%) Continuous Improvement
6 20 (7.91%) Network Monitoring
6 20 (7.91%) User Acceptance Testing
7 15 (5.93%) Case Management
7 15 (5.93%) Software Deployment
7 15 (5.93%) Virtual Environments
8 14 (5.53%) ETL
8 14 (5.53%) Incident Management
8 14 (5.53%) Time Management
9 12 (4.74%) Business Intelligence
9 12 (4.74%) Open Source
10 11 (4.35%) Data Analysis
10 11 (4.35%) Document Management
10 11 (4.35%) Performance Tuning
10 11 (4.35%) Problem Management
Programming Languages
1 27 (10.67%) SQL
2 19 (7.51%) C#
3 17 (6.72%) Java
4 8 (3.16%) Python
4 8 (3.16%) T-SQL
4 8 (3.16%) VB.NET
4 8 (3.16%) VBScript
5 7 (2.77%) JavaScript
6 6 (2.37%) R
6 6 (2.37%) RPG
6 6 (2.37%) Scala
7 5 (1.98%) C
7 5 (1.98%) Groovy
8 3 (1.19%) PowerShell
8 3 (1.19%) Shell Script
8 3 (1.19%) TypeScript
9 2 (0.79%) Bash Shell
9 2 (0.79%) VB
Qualifications
1 17 (6.72%) Degree
2 13 (5.14%) Microsoft Certification
3 3 (1.19%) Computer Science Degree
3 3 (1.19%) SC Cleared
3 3 (1.19%) Security Cleared
4 2 (0.79%) Master's Degree
4 2 (0.79%) MCP
4 2 (0.79%) MCPD
4 2 (0.79%) MCSD
5 1 (0.40%) CCNA
5 1 (0.40%) CCNP
5 1 (0.40%) Cisco Certification
5 1 (0.40%) ITIL Certification
5 1 (0.40%) MCSE
5 1 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 124 (49.01%) SLA
2 19 (7.51%) QA
3 8 (3.16%) Data Quality
4 1 (0.40%) ISO/IEC 27001
System Software
1 37 (14.62%) VMware Infrastructure
2 33 (13.04%) Active Directory
3 32 (12.65%) KVM
3 32 (12.65%) Xen
4 14 (5.53%) Virtual Machines
5 4 (1.58%) vSphere
5 4 (1.58%) XenApp
6 3 (1.19%) Terminal Services
Systems Management
1 3 (1.19%) Data Guard
1 3 (1.19%) Enterprise Manager Cloud Control
1 3 (1.19%) Oracle Enterprise Manager
1 3 (1.19%) Oracle RMAN
1 3 (1.19%) Tivoli
1 3 (1.19%) Tivoli Storage Manager
2 2 (0.79%) Ansible
3 1 (0.40%) Jamf Pro
3 1 (0.40%) Puppet
Vendors
1 103 (40.71%) Citrix
2 46 (18.18%) Microsoft
3 42 (16.60%) Cisco
4 37 (14.62%) VMware
5 35 (13.83%) Juniper
6 16 (6.32%) SolarWinds
7 7 (2.77%) Oracle
8 6 (2.37%) Dynatrace
8 6 (2.37%) Hortonworks
9 5 (1.98%) Lotus
9 5 (1.98%) ServiceNow
10 4 (1.58%) Apple
10 4 (1.58%) NetApp
11 3 (1.19%) Extreme Networks
11 3 (1.19%) Fujitsu
11 3 (1.19%) IBM
11 3 (1.19%) Meraki
12 2 (0.79%) F5
12 2 (0.79%) Google
12 2 (0.79%) Spiceworks