Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 916 907 919
Rank change year-on-year -9 +12 +150
Permanent jobs citing Ticket Management 244 284 334
As % of all permanent IT jobs advertised in the UK 0.15% 0.16% 0.17%
As % of the Processes & Methodologies category 0.16% 0.18% 0.19%
Number of salaries quoted 163 155 172
UK median annual salary £35,000 £37,500 £26,250
Median salary % change year-on-year -6.67% +42.86% -22.22%
10th Percentile £24,100 £20,000 £18,025
90th Percentile £48,750 £70,000 £53,750
UK excluding London median annual salary £35,000 £27,500 £24,000
% change year-on-year +27.27% +14.58% -12.73%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 149,712 160,336 174,348
As % of all permanent IT jobs advertised in the UK 91.03% 91.56% 90.86%
Number of salaries quoted 119,082 126,510 145,216
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 17 October 2018.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 237 £35,000 -6.67% 22
UK excluding London +13 157 £35,000 +27.27% 15
South East +7 95 £37,500 +19.05% 8
London +15 87 £34,000 -32.00% 7
East of England +43 16 £34,000 +23.64%
South West +22 14 £27,000 +12.50% 2
North of England +14 13 £41,000 +9.33% 5
Midlands +21 12 £30,000 +50.00%
West Midlands +30 10 £29,625 +48.13%
North West +1 9 £30,500 -18.67% 5
Channel Islands - 9 £28,000 -
Yorkshire +22 4 £41,000 +54.72%
East Midlands -12 2 £30,000 +50.00%
Scotland +2 1 £37,500 +56.25%

For the 6 months to 17 October 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 137 (56.15%) ITIL
2 135 (55.33%) Windows
3 81 (33.20%) SLA
4 69 (28.28%) Microsoft Office
5 62 (25.41%) SQL
5 62 (25.41%) Active Directory
6 61 (25.00%) Citrix
7 57 (23.36%) Microsoft
7 57 (23.36%) Service Management
8 55 (22.54%) Windows 7
9 54 (22.13%) Law
10 47 (19.26%) Finance
11 43 (17.62%) Office 365
12 41 (16.80%) ITSM
13 40 (16.39%) Sony
14 36 (14.75%) Legal
14 36 (14.75%) Blackberry
15 34 (13.93%) Windows 10
16 32 (13.11%) Remedy
17 31 (12.70%) JIRA
18 28 (11.48%) Android
19 27 (11.07%) iPhone
19 27 (11.07%) Apple
19 27 (11.07%) Collaborative Working
20 25 (10.25%) C#
20 25 (10.25%) Java
20 25 (10.25%) Linux
20 25 (10.25%) TCP/IP
20 25 (10.25%) Remedy ITSM
20 25 (10.25%) Fault Analysis

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.61%) MS Exchange
2 16 (6.56%) SharePoint
3 12 (4.92%) Skype for Business
4 5 (2.05%) Exchange Server 2007
4 5 (2.05%) WordPress
5 4 (1.64%) Adobe Experience Manager
5 4 (1.64%) Blackberry Enterprise Server
5 4 (1.64%) Exchange Server 2010
5 4 (1.64%) Exchange Server 2013
6 3 (1.23%) BizTalk Server
7 2 (0.82%) Confluence
7 2 (0.82%) JBoss
7 2 (0.82%) Tomcat
8 1 (0.41%) Apache
8 1 (0.41%) CMS
8 1 (0.41%) Oracle Workflow
Applications
1 69 (28.28%) Microsoft Office
2 7 (2.87%) Microsoft Excel
3 6 (2.46%) Microsoft PowerPoint
4 4 (1.64%) MS Visio
5 1 (0.41%) Microsoft Project
Business Applications
1 25 (10.25%) Remedy ITSM
2 4 (1.64%) SAP Hybris
3 2 (0.82%) Magento
3 2 (0.82%) Shopify
4 1 (0.41%) Dynamics CRM
Cloud Services
1 43 (17.62%) Office 365
2 16 (6.56%) Microsoft Azure
3 14 (5.74%) Amazon AWS
4 10 (4.10%) Google Cloud Platform
5 8 (3.28%) Cloud Computing
5 8 (3.28%) Mimecast
5 8 (3.28%) SaaS
6 5 (2.05%) AWS CloudFormation
6 5 (2.05%) IaaS
6 5 (2.05%) PaaS
7 4 (1.64%) Adobe Analytics
7 4 (1.64%) npm
7 4 (1.64%) Zapier
8 1 (0.41%) Dynamics 365
8 1 (0.41%) OneDrive
8 1 (0.41%) Salesforce Service Cloud
Communications & Networking
1 25 (10.25%) TCP/IP
2 24 (9.84%) VPN
3 16 (6.56%) SAN
4 13 (5.33%) Firewall
5 12 (4.92%) DHCP
5 12 (4.92%) DNS
6 10 (4.10%) VoIP
7 9 (3.69%) Internet
8 8 (3.28%) Ethernet
8 8 (3.28%) LAN
8 8 (3.28%) Wireless
9 7 (2.87%) FTP
9 7 (2.87%) SSL
9 7 (2.87%) WAN
10 6 (2.46%) Remote Desktop
10 6 (2.46%) Skype
10 6 (2.46%) VLAN
11 4 (1.64%) PBX
12 3 (1.23%) PSTN
12 3 (1.23%) SMS
Database & Business Intelligence
1 14 (5.74%) SQL Server
2 5 (2.05%) Relational Database
3 4 (1.64%) SQL Server 2008
4 3 (1.23%) Big Data
5 2 (0.82%) MySQL
5 2 (0.82%) Oracle Database
5 2 (0.82%) Oracle Database 11g
5 2 (0.82%) Oracle Database 12c
5 2 (0.82%) SQL Server 2000
5 2 (0.82%) SQL Server 2005
5 2 (0.82%) SQL Server 2012
Development Applications
1 31 (12.70%) JIRA
2 16 (6.56%) Visual Studio
3 14 (5.74%) Eclipse
3 14 (5.74%) Trac
4 13 (5.33%) Android Studio
4 13 (5.33%) TeamCity
4 13 (5.33%) Xcode
5 9 (3.69%) Vagrant
6 4 (1.64%) gulp
6 4 (1.64%) Jenkins
6 4 (1.64%) Maven
6 4 (1.64%) PHPUnit
6 4 (1.64%) Visual Composer
6 4 (1.64%) webpack
7 3 (1.23%) Git (software)
7 3 (1.23%) Visual Studio Team System
8 1 (0.41%) NetBeans
8 1 (0.41%) Rational DOORS
8 1 (0.41%) Subversion
8 1 (0.41%) Zephyr
General
1 54 (22.13%) Law
2 47 (19.26%) Finance
3 36 (14.75%) Legal
4 22 (9.02%) Back Office
5 8 (3.28%) Retail
6 7 (2.87%) Banking
6 7 (2.87%) French Language
6 7 (2.87%) Publishing
7 5 (2.05%) Telecoms
8 4 (1.64%) Games
9 3 (1.23%) Billing
9 3 (1.23%) Spanish Language
10 2 (0.82%) Italian Language
10 2 (0.82%) Manufacturing
10 2 (0.82%) Private Banking
11 1 (0.41%) German Language
11 1 (0.41%) Investment Banking
11 1 (0.41%) Military
11 1 (0.41%) Portuguese Language
Job Titles
1 106 (43.44%) Analyst
2 67 (27.46%) Service Analyst
3 56 (22.95%) Service Desk Analyst
4 37 (15.16%) Senior Analyst
4 37 (15.16%) Senior Service Desk Analyst
5 35 (14.34%) Support Analyst
6 22 (9.02%) Support Engineer
7 20 (8.20%) Desktop Support
7 20 (8.20%) Developer
7 20 (8.20%) IT Support
8 19 (7.79%) IT Engineer
9 17 (6.97%) Team Leader
10 15 (6.15%) Software Developer
11 14 (5.74%) Junior
12 13 (5.33%) 2nd Line Support
12 13 (5.33%) Applications Engineer
12 13 (5.33%) Deskside Support
12 13 (5.33%) Junior Developer
12 13 (5.33%) Junior Software Developer
13 12 (4.92%) IT Analyst
Libraries, Frameworks & Software Standards
1 11 (4.51%) .NET
2 7 (2.87%) HTML
2 7 (2.87%) JSON
2 7 (2.87%) XML
3 5 (2.05%) CSS
3 5 (2.05%) jQuery
3 5 (2.05%) Web Services
4 4 (1.64%) Ajax
4 4 (1.64%) Highcharts JS
4 4 (1.64%) Node.js
4 4 (1.64%) REST
4 4 (1.64%) RESTful
4 4 (1.64%) SAML
4 4 (1.64%) Sass
4 4 (1.64%) SOAP
4 4 (1.64%) SVG
5 2 (0.82%) Apache Camel
5 2 (0.82%) Apache CXF
5 2 (0.82%) WCF
5 2 (0.82%) XSLT
Miscellaneous
1 36 (14.75%) Blackberry
2 27 (11.07%) iPhone
3 20 (8.20%) Management Information System
4 12 (4.92%) Analytical Skills
5 11 (4.51%) Self-Motivation
6 8 (3.28%) Client/Server
7 7 (2.87%) Public Cloud
8 5 (2.05%) CMDB
9 3 (1.23%) Driving Licence
9 3 (1.23%) Fintech
9 3 (1.23%) Online Games
9 3 (1.23%) Replication
10 2 (0.82%) Clustering
10 2 (0.82%) Linux Command Line
10 2 (0.82%) User Experience
11 1 (0.41%) Computer Science
11 1 (0.41%) Hedge funds
11 1 (0.41%) Hybrid Cloud
11 1 (0.41%) Smartphone
11 1 (0.41%) Video on Demand
Operating Systems
1 135 (55.33%) Windows
2 55 (22.54%) Windows 7
3 34 (13.93%) Windows 10
4 28 (11.48%) Android
5 25 (10.25%) Linux
6 21 (8.61%) Windows Server 2008
7 18 (7.38%) Apple iOS
8 17 (6.97%) Windows Server
9 13 (5.33%) Windows Server 2012
10 9 (3.69%) Windows Server 2003
11 5 (2.05%) Unix
12 4 (1.64%) Windows 8
12 4 (1.64%) Windows XP
13 3 (1.23%) Mac OS X
14 2 (0.82%) Windows 2000
14 2 (0.82%) Windows NT
14 2 (0.82%) Windows Vista
Processes & Methodologies
1 137 (56.15%) ITIL
2 57 (23.36%) Service Management
3 41 (16.80%) ITSM
4 27 (11.07%) Collaborative Working
5 25 (10.25%) Fault Analysis
6 22 (9.02%) Server Management
7 21 (8.61%) Case Management
8 19 (7.79%) Problem-Solving
9 17 (6.97%) Change Management
9 17 (6.97%) Service Delivery
10 16 (6.56%) Root Cause Analysis
11 15 (6.15%) Incident Management
11 15 (6.15%) Logistics
11 15 (6.15%) Project Management
11 15 (6.15%) Virtual Environments
12 14 (5.74%) Analytics
13 13 (5.33%) Agile Software Development
13 13 (5.33%) Continuous Improvement
13 13 (5.33%) Continuous Integration
14 12 (4.92%) Mentoring
Programming Languages
1 62 (25.41%) SQL
2 25 (10.25%) C#
2 25 (10.25%) Java
3 9 (3.69%) JavaScript
4 7 (2.87%) RPG
5 6 (2.46%) PHP
5 6 (2.46%) Python
6 5 (2.05%) Ruby
7 4 (1.64%) PowerShell
Qualifications
1 19 (7.79%) ITIL Foundation Certificate
2 18 (7.38%) Degree
2 18 (7.38%) MCSE
2 18 (7.38%) Microsoft Certification
3 12 (4.92%) MCSA
4 11 (4.51%) ITIL Certification
5 10 (4.10%) MCP
6 8 (3.28%) A+ Certification
6 8 (3.28%) ACDT
6 8 (3.28%) ACHDS
6 8 (3.28%) ACTC
6 8 (3.28%) Cisco Certification
6 8 (3.28%) MCDST
6 8 (3.28%) MCSM
6 8 (3.28%) Network+ Certification
7 6 (2.46%) CCNP
8 3 (1.23%) VMware Certified Professional (VCP)
9 2 (0.82%) CCNA
10 1 (0.41%) PMI Certification
10 1 (0.41%) PMP
Quality Assurance & Compliance
1 81 (33.20%) SLA
2 7 (2.87%) QA
3 6 (2.46%) PMBOK
3 6 (2.46%) PMO
4 4 (1.64%) Data Quality
5 1 (0.41%) GDPR
5 1 (0.41%) ISO/IEC 20000
5 1 (0.41%) SEPA
System Software
1 62 (25.41%) Active Directory
2 21 (8.61%) Hyper-V
3 13 (5.33%) VMware Infrastructure
4 6 (2.46%) VMware Workstation
5 3 (1.23%) vCloud
5 3 (1.23%) Virtual Machines
5 3 (1.23%) Virtual Servers
5 3 (1.23%) vSphere
5 3 (1.23%) XenApp
6 2 (0.82%) Oracle RAC
7 1 (0.41%) Firmware
7 1 (0.41%) Virtual Desktop
Systems Management
1 16 (6.56%) SCCM
2 9 (3.69%) FortiGate
3 5 (2.05%) Consul
3 5 (2.05%) Packer
3 5 (2.05%) Puppet
3 5 (2.05%) Terraform
4 4 (1.64%) NetBackup
4 4 (1.64%) Single Sign-On
5 3 (1.23%) HAProxy
5 3 (1.23%) Norton AntiVirus
6 2 (0.82%) Cisco CUCM
6 2 (0.82%) Data Guard
6 2 (0.82%) Enterprise Manager Cloud Control
6 2 (0.82%) Failover Clustering
6 2 (0.82%) HP Quality Center
6 2 (0.82%) Oracle Enterprise Manager
6 2 (0.82%) Oracle RMAN
6 2 (0.82%) SCOM
7 1 (0.41%) Symantec Endpoint Protection
7 1 (0.41%) Systems Management Server (SMS)
Vendors
1 61 (25.00%) Citrix
2 57 (23.36%) Microsoft
3 40 (16.39%) Sony
4 32 (13.11%) Remedy
5 27 (11.07%) Apple
6 19 (7.79%) iManage
7 17 (6.97%) Cisco
8 15 (6.15%) VMware
9 11 (4.51%) ServiceNow
10 10 (4.10%) NetApp
11 9 (3.69%) SonicWALL
12 8 (3.28%) Google
12 8 (3.28%) HP
12 8 (3.28%) IBM
12 8 (3.28%) Symantec
13 7 (2.87%) Dynatrace
13 7 (2.87%) SolarWinds
14 6 (2.46%) Dell Compellent
14 6 (2.46%) Draytek
14 6 (2.46%) Veeam