Period
to 22 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 22 October 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 896 921 1071
Rank change year-on-year +25 +150 +87
Permanent jobs citing Ticket Management 291 329 232
As % of all permanent IT jobs advertised in the UK 0.17% 0.17% 0.11%
As % of the Processes & Methodologies category 0.19% 0.19% 0.12%
Number of salaries quoted 165 170 176
UK median annual salary £37,500 £27,000 £33,750
Median salary % change year-on-year +38.89% -20.00% +7.14%
10th Percentile £20,000 £18,225 £20,250
90th Percentile £70,000 £55,000 £53,600
UK excluding London median annual salary £27,500 £24,000 £27,500
% change year-on-year +14.58% -12.73% -14.06%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156751 169256 193744
As % of all permanent IT jobs advertised in the UK 89.94% 89.24% 88.61%
Number of salaries quoted 123378 140808 159309
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £43,354 £42,500 £42,500
% change year-on-year +2.01% - +6.25%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 22 October 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 260 £37,500 +38.89% 8
UK excluding London +43 167 £27,500 +14.58% 4
London +3 123 £50,000 +33.33% 4
South East +64 79 £31,500 +23.53% 1
North of England +13 26 £37,500 +56.25% 3
Northern Ireland - 21 £24,500 -
Midlands +15 19 £20,000 -9.09%
North West -8 16 £37,500 +56.25% 2
East Midlands +47 15 £20,000 -29.08%
East of England +8 9 £27,500 +5.77%
Wales - 6 £21,000 -
Yorkshire +12 5 £29,500 -21.33% 1
South West -5 5 £24,000 +14.29%
North East - 5 £45,000 -
West Midlands -10 4 £20,000 -9.09%
Scotland - 2 £24,000 -

For the 6 months to 22 October 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 129 (44.33%) Windows
2 126 (43.30%) ITIL
3 117 (40.21%) Microsoft Office
4 114 (39.18%) SLA
5 90 (30.93%) Citrix
6 84 (28.87%) Agile Software Development
7 78 (26.80%) Legal
8 63 (21.65%) VPN
9 61 (20.96%) Finance
10 58 (19.93%) Microsoft
10 58 (19.93%) Windows 7
11 55 (18.90%) Back Office
12 49 (16.84%) TCP/IP
13 47 (16.15%) Firewall
14 46 (15.81%) Cisco
15 45 (15.46%) Service Delivery
16 44 (15.12%) VMware
16 44 (15.12%) VMware Infrastructure
17 43 (14.78%) Linux
18 39 (13.40%) KVM
18 39 (13.40%) Network Design
18 39 (13.40%) Xen
18 39 (13.40%) Juniper
19 34 (11.68%) Oracle
19 34 (11.68%) Degree
20 31 (10.65%) Analytical Skills
21 30 (10.31%) SQL
21 30 (10.31%) Active Directory
21 30 (10.31%) Service Management
22 28 (9.62%) SolarWinds

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (2.41%) MS Exchange
2 6 (2.06%) Apache Spark
3 5 (1.72%) SharePoint
4 3 (1.03%) Exchange Server 2007
4 3 (1.03%) Exchange Server 2010
4 3 (1.03%) Exchange Server 2013
4 3 (1.03%) IIS
5 2 (0.69%) SharePoint 2010
6 1 (0.34%) Apache
6 1 (0.34%) CMS
Applications
1 117 (40.21%) Microsoft Office
2 27 (9.28%) Microsoft Excel
3 26 (8.93%) MS Visio
4 18 (6.19%) Microsoft Project
5 1 (0.34%) Camtasia
5 1 (0.34%) Microsoft PowerPoint
Business Applications
1 1 (0.34%) Magento
1 1 (0.34%) Remedy ITSM
1 1 (0.34%) Salesforce.com CRM
Cloud Services
1 11 (3.78%) Microsoft Azure
2 7 (2.41%) Office 365
3 4 (1.37%) SaaS
4 2 (0.69%) IaaS
4 2 (0.69%) PaaS
5 1 (0.34%) Azure Active Directory
5 1 (0.34%) Cloud Computing
Communications & Networking
1 63 (21.65%) VPN
2 49 (16.84%) TCP/IP
3 47 (16.15%) Firewall
4 20 (6.87%) MPLS
4 20 (6.87%) Remote Desktop
5 16 (5.50%) Broadband
6 13 (4.47%) FTP
6 13 (4.47%) SSL
7 10 (3.44%) DHCP
8 9 (3.09%) DNS
9 8 (2.75%) LAN
10 6 (2.06%) WAN
11 4 (1.37%) SAN
12 3 (1.03%) BGP
12 3 (1.03%) Cisco IOS
12 3 (1.03%) VLAN
12 3 (1.03%) Wi-Fi
13 2 (0.69%) ICMP
13 2 (0.69%) IP Telephony
13 2 (0.69%) Telnet
Database & Business Intelligence
1 23 (7.90%) SQL Server
2 9 (3.09%) RDBMS
2 9 (3.09%) Relational Database
3 8 (2.75%) Enterprise Data Warehouse
3 8 (2.75%) OLAP
3 8 (2.75%) OLTP
3 8 (2.75%) PostgreSQL
3 8 (2.75%) QlikView
3 8 (2.75%) SQL Server 2008
3 8 (2.75%) SQL Server Analysis Services
3 8 (2.75%) SQL Server Integration Services
3 8 (2.75%) SQL Server Reporting Services
4 6 (2.06%) Azure SQL Database
4 6 (2.06%) Big Data
4 6 (2.06%) DocumentDB
4 6 (2.06%) Hadoop
4 6 (2.06%) MongoDB
4 6 (2.06%) NoSQL
4 6 (2.06%) Redis
5 4 (1.37%) Oracle Database
Development Applications
1 19 (6.53%) JIRA
2 18 (6.19%) Git (software)
3 9 (3.09%) NUnit
4 6 (2.06%) Jasmine
4 6 (2.06%) MSTest
4 6 (2.06%) Selenium
4 6 (2.06%) Subversion
4 6 (2.06%) Team Foundation Server
5 3 (1.03%) Moq
5 3 (1.03%) Toad
5 3 (1.03%) Visual Studio
6 2 (0.69%) Jenkins
7 1 (0.34%) Octopus Deploy
7 1 (0.34%) SQL Server Management Studio (SSMS)
7 1 (0.34%) TeamCity
7 1 (0.34%) Visual Studio Team System
General
1 78 (26.80%) Legal
2 61 (20.96%) Finance
3 55 (18.90%) Back Office
4 9 (3.09%) Retail
5 6 (2.06%) Telecoms
6 4 (1.37%) Law
6 4 (1.37%) Publishing
7 3 (1.03%) Billing
8 2 (0.69%) Banking
8 2 (0.69%) Electronics
8 2 (0.69%) French Language
8 2 (0.69%) Multimedia
9 1 (0.34%) Games
9 1 (0.34%) Investment Banking
9 1 (0.34%) Marketing
Job Titles
1 152 (52.23%) Analyst
2 107 (36.77%) Service Analyst
3 87 (29.90%) Service Desk Analyst
4 49 (16.84%) Support Analyst
5 42 (14.43%) Senior Analyst
6 41 (14.09%) Senior Service Desk Analyst
7 37 (12.71%) IT Engineer
7 37 (12.71%) Operations Engineer
8 29 (9.97%) Desktop Support
8 29 (9.97%) Support Engineer
9 25 (8.59%) ITIL Service Analyst
10 23 (7.90%) Network Engineer
11 19 (6.53%) Desktop Engineer
11 19 (6.53%) Desktop Support Engineer
11 19 (6.53%) Network Operations Engineer
11 19 (6.53%) Senior Operations Engineer
12 18 (6.19%) Junior
12 18 (6.19%) Senior IT Engineer
12 18 (6.19%) Senior Network Engineer
12 18 (6.19%) Senior Network Operations Engineer
Libraries, Frameworks & Software Standards
1 25 (8.59%) .NET
2 10 (3.44%) AngularJS
2 10 (3.44%) CSS
2 10 (3.44%) HTML
3 8 (2.75%) MDX
4 7 (2.41%) Entity Framework
5 6 (2.06%) CSS3
5 6 (2.06%) HTML5
5 6 (2.06%) jQuery
5 6 (2.06%) KnockoutJS
5 6 (2.06%) LESS
5 6 (2.06%) Middleware
5 6 (2.06%) NHibernate
5 6 (2.06%) RabbitMQ
5 6 (2.06%) Sass
5 6 (2.06%) Twitter Bootstrap
6 3 (1.03%) ASP.NET
6 3 (1.03%) ASP.NET MVC
6 3 (1.03%) Autofac
7 2 (0.69%) 802.1X
Miscellaneous
1 31 (10.65%) Analytical Skills
2 25 (8.59%) Computer Science
3 22 (7.56%) Data Centre
3 22 (7.56%) Management Information System
4 15 (5.15%) iPhone
5 8 (2.75%) Video Conferencing
6 6 (2.06%) User Experience
7 3 (1.03%) Replication
8 2 (0.69%) Fintech
8 2 (0.69%) Hybrid Cloud
8 2 (0.69%) iPad
8 2 (0.69%) Linux Command Line
9 1 (0.34%) Blackberry
9 1 (0.34%) CCTV
9 1 (0.34%) Client/Server
9 1 (0.34%) Digital Media
9 1 (0.34%) EPoS
9 1 (0.34%) Freedom of Information
9 1 (0.34%) Greenfield Project
9 1 (0.34%) Smartphone
Operating Systems
1 129 (44.33%) Windows
2 58 (19.93%) Windows 7
3 43 (14.78%) Linux
4 11 (3.78%) Windows Server
5 4 (1.37%) Windows 8
5 4 (1.37%) Windows Server 2012
6 3 (1.03%) Windows 10
6 3 (1.03%) Windows Server 2008
7 2 (0.69%) Android
8 1 (0.34%) Apple iOS
8 1 (0.34%) Unix
8 1 (0.34%) Windows XP
Processes & Methodologies
1 126 (43.30%) ITIL
2 84 (28.87%) Agile Software Development
3 45 (15.46%) Service Delivery
4 39 (13.40%) Network Design
5 30 (10.31%) Service Management
6 27 (9.28%) Scrum
7 26 (8.93%) Continuous Improvement
8 22 (7.56%) Open Source
8 22 (7.56%) SDLC
9 21 (7.22%) Network Monitoring
9 21 (7.22%) User Acceptance Testing
10 19 (6.53%) Project Management
10 19 (6.53%) Time Management
11 18 (6.19%) Business Analysis
11 18 (6.19%) Kanban
11 18 (6.19%) Process Management
11 18 (6.19%) Software Deployment
11 18 (6.19%) Stakeholder Management
11 18 (6.19%) Workflow
11 18 (6.19%) Workflow Management
Programming Languages
1 30 (10.31%) SQL
2 24 (8.25%) C#
2 24 (8.25%) Java
3 13 (4.47%) RPG
4 9 (3.09%) JavaScript
4 9 (3.09%) Python
5 8 (2.75%) T-SQL
5 8 (2.75%) VB.NET
5 8 (2.75%) VBScript
6 6 (2.06%) Groovy
6 6 (2.06%) R
6 6 (2.06%) Scala
6 6 (2.06%) TypeScript
7 5 (1.72%) C
8 3 (1.03%) Bash Shell
9 1 (0.34%) PowerShell
9 1 (0.34%) Shell Script
Qualifications
1 34 (11.68%) Degree
2 23 (7.90%) Computer Science Degree
3 22 (7.56%) Microsoft Certification
4 11 (3.78%) Master's Degree
4 11 (3.78%) MCPD
4 11 (3.78%) MCSD
4 11 (3.78%) PMI Certification
4 11 (3.78%) PMP
5 4 (1.37%) CCNA
5 4 (1.37%) Cisco Certification
6 3 (1.03%) MCP
7 2 (0.69%) HNC
7 2 (0.69%) ITIL Certification
8 1 (0.34%) CCNP
8 1 (0.34%) MCSA
8 1 (0.34%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 114 (39.18%) SLA
2 22 (7.56%) QA
3 8 (2.75%) Data Quality
4 2 (0.69%) DO-178B
4 2 (0.69%) PCI DSS
5 1 (0.34%) ISO/IEC 27001
System Software
1 44 (15.12%) VMware Infrastructure
2 39 (13.40%) KVM
2 39 (13.40%) Xen
3 30 (10.31%) Active Directory
4 17 (5.84%) Virtual Machines
5 5 (1.72%) XenApp
6 4 (1.37%) vSphere
7 2 (0.69%) Terminal Services
Systems Management
1 3 (1.03%) Ansible
1 3 (1.03%) Data Guard
1 3 (1.03%) Enterprise Manager Cloud Control
1 3 (1.03%) Oracle Enterprise Manager
1 3 (1.03%) Oracle RMAN
1 3 (1.03%) Tivoli
1 3 (1.03%) Tivoli Storage Manager
2 2 (0.69%) SCCM
3 1 (0.34%) Jamf Pro
3 1 (0.34%) NetBackup
3 1 (0.34%) Puppet
Vendors
1 90 (30.93%) Citrix
2 58 (19.93%) Microsoft
3 46 (15.81%) Cisco
4 44 (15.12%) VMware
5 39 (13.40%) Juniper
6 34 (11.68%) Oracle
7 28 (9.62%) SolarWinds
8 13 (4.47%) Dynatrace
9 6 (2.06%) Apple
9 6 (2.06%) Hortonworks
10 5 (1.72%) NetApp
11 4 (1.37%) IBM
12 3 (1.03%) Meraki
13 2 (0.69%) F5
13 2 (0.69%) Google
13 2 (0.69%) HP
13 2 (0.69%) Spiceworks
13 2 (0.69%) Trend Micro
14 1 (0.34%) Avaya
14 1 (0.34%) Salesforce.com