Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 861 931 1073
Rank change year-on-year +70 +142 +36
Permanent jobs citing Ticket Management 337 256 218
As % of all permanent IT jobs advertised in the UK 0.19% 0.15% 0.10%
As % of the Processes & Methodologies category 0.21% 0.16% 0.12%
Number of salaries quoted 221 138 109
UK median annual salary £32,500 £30,000 £32,500
Median salary % change year-on-year +8.33% -7.69% -
10th Percentile £21,000 £21,000 £20,200
90th Percentile £50,000 £53,750 £53,750
UK excluding London median annual salary £31,500 £29,000 £25,250
% change year-on-year +8.62% +14.85% -27.86%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 158,271 157,206 186,418
As % of all permanent IT jobs advertised in the UK 89.89% 89.53% 88.82%
Number of salaries quoted 128,517 129,505 154,372
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £81,250 £79,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 22 February 2018.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 314 £32,500 +8.33% 25
UK excluding London +120 243 £31,500 +8.62% 21
South East +59 114 £31,500 -29.21% 7
London -20 91 £38,750 - 6
North of England +51 60 £35,000 +45.83% 1
Yorkshire +49 34 £35,000 -6.67%
Midlands +6 24 £22,000 - 8
West Midlands +13 19 £22,000 - 6
South West +10 19 £20,000 -11.11% 1
Northern Ireland - 19 £43,000 -
North East - 14 £45,000 -
North West +6 12 £37,500 +56.25% 1
East of England -2 6 £35,000 +20.69% 2
East Midlands +14 5 £20,000 -24.81% 2
Wales - 1 £20,000 -

For the 6 months to 22 February 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 148 (43.92%) ITIL
2 145 (43.03%) Windows
3 112 (33.23%) Microsoft Office
4 98 (29.08%) Finance
5 92 (27.30%) SLA
6 76 (22.55%) Microsoft
7 74 (21.96%) Legal
8 71 (21.07%) Citrix
8 71 (21.07%) Windows 7
9 63 (18.69%) Back Office
10 58 (17.21%) Incident Management
11 56 (16.62%) Service Management
11 56 (16.62%) Service Delivery
12 43 (12.76%) VPN
13 42 (12.46%) Law
13 42 (12.46%) Agile Software Development
14 39 (11.57%) Active Directory
15 36 (10.68%) Problem Management
15 36 (10.68%) SDLC
16 35 (10.39%) iPhone
16 35 (10.39%) SQL
17 34 (10.09%) Analytical Skills
18 32 (9.50%) SolarWinds
18 32 (9.50%) Degree
19 31 (9.20%) Oracle
20 29 (8.61%) Blackberry
20 29 (8.61%) JIRA
20 29 (8.61%) Management Information System
20 29 (8.61%) ITIL V3
21 28 (8.31%) Cisco

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (6.23%) Blackberry Enterprise Server
2 7 (2.08%) SharePoint
3 6 (1.78%) MS Exchange
4 5 (1.48%) nginx
5 4 (1.19%) Exchange Server 2007
5 4 (1.19%) Exchange Server 2013
6 3 (0.89%) Exchange Server 2010
6 3 (0.89%) WordPress
7 2 (0.59%) BizTalk Server
8 1 (0.30%) Apache
Applications
1 112 (33.23%) Microsoft Office
2 21 (6.23%) Microsoft Excel
3 19 (5.64%) Microsoft Project
4 18 (5.34%) MS Visio
5 1 (0.30%) Microsoft PowerPoint
Business Applications
1 5 (1.48%) Dynamics CRM
2 1 (0.30%) Magento
2 1 (0.30%) Remedy ITSM
2 1 (0.30%) Salesforce.com CRM
Cloud Services
1 19 (5.64%) Microsoft Azure
2 16 (4.75%) Office 365
3 5 (1.48%) Azure Active Directory
4 4 (1.19%) SaaS
5 1 (0.30%) IaaS
5 1 (0.30%) PaaS
5 1 (0.30%) Salesforce Service Cloud
Communications & Networking
1 43 (12.76%) VPN
2 25 (7.42%) FTP
2 25 (7.42%) SSL
3 24 (7.12%) Firewall
4 23 (6.82%) Remote Desktop
4 23 (6.82%) TCP/IP
5 14 (4.15%) Wireless
6 11 (3.26%) BGP
6 11 (3.26%) DHCP
7 10 (2.97%) Cisco ASA
7 10 (2.97%) OSPF
8 9 (2.67%) Cisco Nexus
8 9 (2.67%) Cisco Wireless
9 7 (2.08%) DNS
9 7 (2.08%) SAN
10 6 (1.78%) Broadband
10 6 (1.78%) MPLS
11 5 (1.48%) Cisco IOS
11 5 (1.48%) Internet
11 5 (1.48%) LAN
Database & Business Intelligence
1 23 (6.82%) SQL Server
2 8 (2.37%) Azure SQL Database
2 8 (2.37%) Cosmos DB
2 8 (2.37%) Redis
2 8 (2.37%) SQL Server 2008
3 6 (1.78%) SQL Server 2000
3 6 (1.78%) SQL Server 2005
3 6 (1.78%) SQL Server 2012
4 3 (0.89%) MySQL
5 2 (0.59%) JasperReports
5 2 (0.59%) PostgreSQL
5 2 (0.59%) QlikView
6 1 (0.30%) DB2
6 1 (0.30%) Informix
6 1 (0.30%) OLAP
6 1 (0.30%) OLTP
6 1 (0.30%) Oracle Reports
6 1 (0.30%) SQL Server Analysis Services
6 1 (0.30%) SQL Server Integration Services
6 1 (0.30%) SQL Server Reporting Services
Development Applications
1 29 (8.61%) JIRA
2 15 (4.45%) Visual Studio Team System
3 10 (2.97%) Git (software)
4 8 (2.37%) Jasmine
4 8 (2.37%) MSTest
4 8 (2.37%) NUnit
4 8 (2.37%) Selenium
4 8 (2.37%) Subversion
4 8 (2.37%) Team Foundation Server
5 1 (0.30%) Jenkins
General
1 98 (29.08%) Finance
2 74 (21.96%) Legal
3 63 (18.69%) Back Office
4 42 (12.46%) Law
5 13 (3.86%) Banking
6 10 (2.97%) Retail
7 7 (2.08%) Retail Banking
8 6 (1.78%) Marketing
8 6 (1.78%) Telecoms
9 4 (1.19%) Electronics
9 4 (1.19%) French Language
10 3 (0.89%) Advertising
10 3 (0.89%) Private Banking
10 3 (0.89%) Spanish Language
11 2 (0.59%) German Language
12 1 (0.30%) Aerospace
12 1 (0.30%) Investment Banking
12 1 (0.30%) Manufacturing
Job Titles
1 201 (59.64%) Analyst
2 118 (35.01%) Service Analyst
3 103 (30.56%) Service Desk Analyst
4 80 (23.74%) Senior Analyst
5 77 (22.85%) Senior Service Desk Analyst
6 62 (18.40%) Support Analyst
7 28 (8.31%) Support Engineer
8 25 (7.42%) Operational Support Analyst
8 25 (7.42%) Operations Analyst
8 25 (7.42%) Operations Support Analyst
9 23 (6.82%) Service Manager
10 22 (6.53%) 1st/2nd Line Service Desk Analyst
10 22 (6.53%) 2nd Line Service Desk Analyst
11 16 (4.75%) Applications Support
12 14 (4.15%) Delivery Manager
12 14 (4.15%) Incident Analyst
12 14 (4.15%) IT Manager
12 14 (4.15%) IT Services Manager
12 14 (4.15%) Network Engineer
12 14 (4.15%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 26 (7.72%) .NET
2 8 (2.37%) AngularJS
2 8 (2.37%) CSS
2 8 (2.37%) CSS3
2 8 (2.37%) Entity Framework
2 8 (2.37%) HTML
2 8 (2.37%) HTML5
2 8 (2.37%) jQuery
2 8 (2.37%) KnockoutJS
2 8 (2.37%) LESS
2 8 (2.37%) Middleware
2 8 (2.37%) NHibernate
2 8 (2.37%) RabbitMQ
2 8 (2.37%) Sass
2 8 (2.37%) Twitter Bootstrap
3 6 (1.78%) RESTful
Miscellaneous
1 35 (10.39%) iPhone
2 34 (10.09%) Analytical Skills
3 29 (8.61%) Blackberry
3 29 (8.61%) Management Information System
4 22 (6.53%) Computer Science
5 14 (4.15%) Data Centre
6 9 (2.67%) Fintech
7 8 (2.37%) User Experience
8 7 (2.08%) Foreign Exchange (FX)
9 6 (1.78%) Video Conferencing
10 3 (0.89%) Enterprise Software
10 3 (0.89%) iPad
11 2 (0.59%) CCTV
11 2 (0.59%) Linux Command Line
11 2 (0.59%) Smartphone
12 1 (0.30%) Digital Media
12 1 (0.30%) Handset
12 1 (0.30%) Hybrid Cloud
12 1 (0.30%) New Media
Operating Systems
1 145 (43.03%) Windows
2 71 (21.07%) Windows 7
3 23 (6.82%) Linux
4 21 (6.23%) Windows 10
4 21 (6.23%) Windows Server
5 11 (3.26%) Android
6 10 (2.97%) Windows XP
7 9 (2.67%) Windows Server 2012
8 8 (2.37%) Windows 8
9 7 (2.08%) Mac OS X
10 6 (1.78%) Windows Server 2003
10 6 (1.78%) Windows Vista
11 5 (1.48%) Unix
12 4 (1.19%) Windows Server 2008
13 1 (0.30%) Apple iOS
13 1 (0.30%) Solaris
Processes & Methodologies
1 148 (43.92%) ITIL
2 58 (17.21%) Incident Management
3 56 (16.62%) Service Delivery
3 56 (16.62%) Service Management
4 42 (12.46%) Agile Software Development
5 36 (10.68%) Problem Management
5 36 (10.68%) SDLC
6 29 (8.61%) ITIL V3
7 26 (7.72%) Release Management
8 25 (7.42%) Root Cause Analysis
8 25 (7.42%) Service Desk Management
8 25 (7.42%) Software Delivery
8 25 (7.42%) Statistics
9 24 (7.12%) ITSM
9 24 (7.12%) Stakeholder Management
10 21 (6.23%) Project Management
11 18 (5.34%) Business Analysis
11 18 (5.34%) Process Management
11 18 (5.34%) Scrum
11 18 (5.34%) Workflow
Programming Languages
1 35 (10.39%) SQL
2 26 (7.72%) C#
3 25 (7.42%) Java
3 25 (7.42%) RPG
4 8 (2.37%) JavaScript
4 8 (2.37%) TypeScript
5 4 (1.19%) C
6 1 (0.30%) Bash Shell
6 1 (0.30%) Groovy
6 1 (0.30%) Python
6 1 (0.30%) T-SQL
6 1 (0.30%) VB.NET
6 1 (0.30%) VBScript
Qualifications
1 32 (9.50%) Degree
2 22 (6.53%) Computer Science Degree
2 22 (6.53%) Microsoft Certification
3 13 (3.86%) CCNA
3 13 (3.86%) Cisco Certification
3 13 (3.86%) PMP
4 11 (3.26%) PMI Certification
5 10 (2.97%) ITIL Certification
6 9 (2.67%) CCNP
6 9 (2.67%) Master's Degree
6 9 (2.67%) MCPD
6 9 (2.67%) MCSD
7 8 (2.37%) MCP
8 6 (1.78%) MCSA
9 5 (1.48%) MCSE
9 5 (1.48%) SC Cleared
9 5 (1.48%) Security Cleared
10 2 (0.59%) HNC
11 1 (0.30%) ACCA
11 1 (0.30%) CIMA
Quality Assurance & Compliance
1 92 (27.30%) SLA
2 10 (2.97%) QA
3 3 (0.89%) DO-178B
4 2 (0.59%) PCI DSS
5 1 (0.30%) Sarbanes-Oxley
5 1 (0.30%) SEPA
System Software
1 39 (11.57%) Active Directory
2 22 (6.53%) VMware Infrastructure
3 7 (2.08%) Hyper-V
3 7 (2.08%) KVM
3 7 (2.08%) Xen
4 5 (1.48%) Virtual Machines
5 3 (0.89%) Virtual Desktop
5 3 (0.89%) XenDesktop
6 1 (0.30%) Virtual Servers
6 1 (0.30%) vSphere
6 1 (0.30%) XenApp
Systems Management
1 11 (3.26%) Single Sign-On
2 9 (2.67%) Cisco CUCM
2 9 (2.67%) Cisco UCCX
3 5 (1.48%) HAProxy
4 2 (0.59%) SCCM
5 1 (0.30%) Ansible
5 1 (0.30%) NetBackup
5 1 (0.30%) Tivoli
Vendors
1 76 (22.55%) Microsoft
2 71 (21.07%) Citrix
3 32 (9.50%) SolarWinds
4 31 (9.20%) Oracle
5 28 (8.31%) Cisco
6 25 (7.42%) Dynatrace
7 23 (6.82%) iManage
8 22 (6.53%) VMware
9 12 (3.56%) Apple
10 10 (2.97%) NetApp
10 10 (2.97%) Palo Alto
10 10 (2.97%) Salesforce.com
11 9 (2.67%) Juniper
11 9 (2.67%) Nimble Storage
12 5 (1.48%) Remedy
13 4 (1.19%) HP
14 3 (0.89%) Adobe
14 3 (0.89%) Tableau
15 2 (0.59%) Meraki
15 2 (0.59%) Trend Micro