Period
to 20 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 920 950 1016
Rank change year-on-year +30 +66 +58
Permanent jobs citing Ticket Management 286 221 272
As % of all permanent IT jobs advertised in the UK 0.16% 0.13% 0.13%
As % of the Processes & Methodologies category 0.18% 0.14% 0.15%
Number of salaries quoted 194 101 120
UK median annual salary £31,500 £35,000 £30,500
Median salary % change year-on-year -10.00% +14.75% -3.17%
10th Percentile £21,000 £19,500 £20,250
90th Percentile £47,500 £55,000 £53,750
UK excluding London median annual salary £31,500 £35,000 £25,500
% change year-on-year -10.00% +37.25% -19.05%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161,231 156,030 184,053
As % of all permanent IT jobs advertised in the UK 90.84% 90.43% 89.94%
Number of salaries quoted 130,643 128,474 152,913
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,128 £27,854 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 20 April 2018.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 281 £31,500 -10.00% 31
UK excluding London +84 217 £31,500 -10.00% 29
South East +50 125 £31,500 -21.25% 13
London -45 66 £32,500 -3.70% 7
North of England +41 43 £35,000 +66.67% 6
Yorkshire +58 33 £35,000 - 1
Midlands +9 23 £22,000 -41.33% 2
West Midlands +3 22 £22,000 -41.33% 1
South West -3 18 - -
North East - 9 £45,000 - 1
East of England -9 6 £35,000 +16.67% 3
East Midlands +1 1 £20,000 -20.00% 1
North West -12 1 £24,500 +16.67% 4
Channel Islands - 1 £35,000 - 1
Northern Ireland - 1 £43,000 -

For the 6 months to 20 April 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 146 (51.05%) Windows
2 132 (46.15%) ITIL
3 109 (38.11%) Finance
4 92 (32.17%) SLA
5 87 (30.42%) Microsoft Office
6 78 (27.27%) Windows 7
7 66 (23.08%) Citrix
8 59 (20.63%) Incident Management
9 57 (19.93%) Law
9 57 (19.93%) Service Management
10 56 (19.58%) Back Office
11 54 (18.88%) Legal
12 53 (18.53%) Microsoft
13 47 (16.43%) Service Delivery
14 40 (13.99%) Problem-Solving
15 38 (13.29%) Blackberry
15 38 (13.29%) Active Directory
15 38 (13.29%) Problem Management
16 35 (12.24%) Self-Motivation
17 33 (11.54%) VPN
17 33 (11.54%) SQL
18 32 (11.19%) Service Desk Management
19 31 (10.84%) iPhone
19 31 (10.84%) ITIL V3
20 30 (10.49%) SolarWinds
20 30 (10.49%) Analytical Skills
21 28 (9.79%) C#
21 28 (9.79%) .NET
21 28 (9.79%) Blackberry Enterprise Server
21 28 (9.79%) Release Management

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (9.79%) Blackberry Enterprise Server
2 5 (1.75%) nginx
2 5 (1.75%) SharePoint
2 5 (1.75%) Skype for Business
3 3 (1.05%) MS Exchange
3 3 (1.05%) WordPress
4 2 (0.70%) BizTalk Server
5 1 (0.35%) Exchange Server 2007
5 1 (0.35%) Exchange Server 2013
Applications
1 87 (30.42%) Microsoft Office
2 8 (2.80%) Microsoft Excel
3 6 (2.10%) Microsoft PowerPoint
4 3 (1.05%) MS Visio
5 2 (0.70%) Microsoft Project
Business Applications
1 5 (1.75%) Dynamics CRM
2 2 (0.70%) Remedy ITSM
3 1 (0.35%) Salesforce.com CRM
Cloud Services
1 18 (6.29%) Office 365
2 11 (3.85%) Microsoft Azure
3 4 (1.40%) Azure Active Directory
4 2 (0.70%) G Suite
4 2 (0.70%) SaaS
4 2 (0.70%) Salesforce Service Cloud
4 2 (0.70%) Slack
Communications & Networking
1 33 (11.54%) VPN
2 27 (9.44%) FTP
2 27 (9.44%) SSL
3 17 (5.94%) Remote Desktop
4 15 (5.24%) Firewall
5 14 (4.90%) Wireless
6 10 (3.50%) Cisco ASA
7 9 (3.15%) BGP
7 9 (3.15%) Cisco Nexus
7 9 (3.15%) Cisco Wireless
7 9 (3.15%) OSPF
7 9 (3.15%) TCP/IP
8 6 (2.10%) DHCP
8 6 (2.10%) SAN
9 5 (1.75%) NetScaler
9 5 (1.75%) Skype
10 4 (1.40%) Cisco IOS
10 4 (1.40%) Internet
11 2 (0.70%) DNS
11 2 (0.70%) Wi-Fi
Database & Business Intelligence
1 19 (6.64%) SQL Server
2 11 (3.85%) SQL Server 2000
3 10 (3.50%) SQL Server 2008
4 8 (2.80%) SQL Server 2005
4 8 (2.80%) SQL Server 2012
5 4 (1.40%) Azure SQL Database
5 4 (1.40%) Cosmos DB
5 4 (1.40%) Redis
6 3 (1.05%) MySQL
7 2 (0.70%) QlikView
8 1 (0.35%) DB2
8 1 (0.35%) Enterprise Data Warehouse
8 1 (0.35%) Informix
8 1 (0.35%) JasperReports
8 1 (0.35%) OLAP
8 1 (0.35%) OLTP
8 1 (0.35%) Oracle Reports
8 1 (0.35%) SQL Server Analysis Services
8 1 (0.35%) SQL Server Integration Services
8 1 (0.35%) SQL Server Reporting Services
Development Applications
1 22 (7.69%) JIRA
2 14 (4.90%) Visual Studio Team System
3 4 (1.40%) Git (software)
3 4 (1.40%) Jasmine
3 4 (1.40%) MSTest
3 4 (1.40%) NUnit
3 4 (1.40%) Selenium
3 4 (1.40%) Subversion
3 4 (1.40%) Team Foundation Server
General
1 109 (38.11%) Finance
2 57 (19.93%) Law
3 56 (19.58%) Back Office
4 54 (18.88%) Legal
5 14 (4.90%) Banking
6 8 (2.80%) Retail
7 7 (2.45%) Retail Banking
8 6 (2.10%) Advertising
9 5 (1.75%) Marketing
10 4 (1.40%) Billing
10 4 (1.40%) Private Banking
10 4 (1.40%) Telecoms
11 3 (1.05%) Spanish Language
12 2 (0.70%) Electronics
12 2 (0.70%) French Language
12 2 (0.70%) German Language
13 1 (0.35%) Aerospace
13 1 (0.35%) Games
13 1 (0.35%) Manufacturing
Job Titles
1 177 (61.89%) Analyst
2 99 (34.62%) Service Analyst
3 95 (33.22%) Service Desk Analyst
4 80 (27.97%) Senior Analyst
5 77 (26.92%) Senior Service Desk Analyst
6 53 (18.53%) Support Analyst
7 29 (10.14%) 2nd Line Service Desk Analyst
8 28 (9.79%) 1st/2nd Line Service Desk Analyst
9 27 (9.44%) Operational Support Analyst
9 27 (9.44%) Operations Analyst
9 27 (9.44%) Operations Support Analyst
10 23 (8.04%) Service Manager
11 22 (7.69%) Support Engineer
12 15 (5.24%) 2nd Line Support
13 13 (4.55%) Delivery Manager
13 13 (4.55%) Incident Analyst
13 13 (4.55%) Services Delivery Manager
14 11 (3.85%) IT Manager
14 11 (3.85%) IT Services Manager
15 10 (3.50%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 28 (9.79%) .NET
2 5 (1.75%) RESTful
3 4 (1.40%) AngularJS
3 4 (1.40%) CSS
3 4 (1.40%) CSS3
3 4 (1.40%) Entity Framework
3 4 (1.40%) HTML
3 4 (1.40%) HTML5
3 4 (1.40%) jQuery
3 4 (1.40%) KnockoutJS
3 4 (1.40%) LESS
3 4 (1.40%) Middleware
3 4 (1.40%) NHibernate
3 4 (1.40%) RabbitMQ
3 4 (1.40%) Sass
3 4 (1.40%) Twitter Bootstrap
Miscellaneous
1 38 (13.29%) Blackberry
2 35 (12.24%) Self-Motivation
3 31 (10.84%) iPhone
4 30 (10.49%) Analytical Skills
5 17 (5.94%) Management Information System
6 10 (3.50%) Data Centre
7 9 (3.15%) Video Conferencing
8 8 (2.80%) Fintech
8 8 (2.80%) Foreign Exchange (FX)
9 4 (1.40%) User Experience
10 3 (1.05%) Enterprise Software
10 3 (1.05%) iPad
11 2 (0.70%) CCTV
12 1 (0.35%) Handset
12 1 (0.35%) Linux Command Line
12 1 (0.35%) New Media
12 1 (0.35%) Smartphone
Operating Systems
1 146 (51.05%) Windows
2 78 (27.27%) Windows 7
3 27 (9.44%) Windows 10
4 21 (7.34%) Windows Server
5 18 (6.29%) Windows XP
6 13 (4.55%) Linux
7 11 (3.85%) Android
7 11 (3.85%) Windows Server 2003
7 11 (3.85%) Windows Vista
8 10 (3.50%) Mac OS X
9 8 (2.80%) Windows 8
10 6 (2.10%) Windows Server 2012
11 5 (1.75%) Unix
12 3 (1.05%) Apple iOS
12 3 (1.05%) Mac OS
13 1 (0.35%) BlackBerry OS
13 1 (0.35%) Solaris
13 1 (0.35%) Windows Server 2008
Processes & Methodologies
1 132 (46.15%) ITIL
2 59 (20.63%) Incident Management
3 57 (19.93%) Service Management
4 47 (16.43%) Service Delivery
5 40 (13.99%) Problem-Solving
6 38 (13.29%) Problem Management
7 32 (11.19%) Service Desk Management
8 31 (10.84%) ITIL V3
9 28 (9.79%) Release Management
10 27 (9.44%) ITSM
10 27 (9.44%) Software Delivery
10 27 (9.44%) Statistics
11 26 (9.09%) Root Cause Analysis
12 18 (6.29%) Disaster Recovery
13 17 (5.94%) SDLC
14 11 (3.85%) Agile Software Development
15 10 (3.50%) CRM
15 10 (3.50%) Resource Management
16 9 (3.15%) SIEM
16 9 (3.15%) Stakeholder Management
Programming Languages
1 33 (11.54%) SQL
2 28 (9.79%) C#
3 27 (9.44%) Java
3 27 (9.44%) RPG
4 4 (1.40%) C
4 4 (1.40%) JavaScript
4 4 (1.40%) TypeScript
5 2 (0.70%) VBScript
6 1 (0.35%) PowerShell
6 1 (0.35%) T-SQL
6 1 (0.35%) VB.NET
Qualifications
1 14 (4.90%) ITIL Certification
2 12 (4.20%) Degree
2 12 (4.20%) Microsoft Certification
3 10 (3.50%) CCNA
3 10 (3.50%) Cisco Certification
4 9 (3.15%) CCNP
5 8 (2.80%) MCP
6 7 (2.45%) SC Cleared
6 7 (2.45%) Security Cleared
7 5 (1.75%) MCSA
7 5 (1.75%) MCSE
8 2 (0.70%) Computer Science Degree
8 2 (0.70%) PMP
9 1 (0.35%) AAT
9 1 (0.35%) ACCA
9 1 (0.35%) CIMA
9 1 (0.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 92 (32.17%) SLA
2 6 (2.10%) QA
3 2 (0.70%) SEPA
4 1 (0.35%) DO-178B
4 1 (0.35%) PMO
4 1 (0.35%) Sarbanes-Oxley
System Software
1 38 (13.29%) Active Directory
2 16 (5.59%) VMware Infrastructure
3 7 (2.45%) Hyper-V
4 3 (1.05%) Virtual Desktop
4 3 (1.05%) XenDesktop
5 2 (0.70%) Virtual Machines
6 1 (0.35%) Microsoft App-V
6 1 (0.35%) Virtual Servers
6 1 (0.35%) VMware Workstation
6 1 (0.35%) vSphere
Systems Management
1 10 (3.50%) Cisco CUCM
1 10 (3.50%) Single Sign-On
2 9 (3.15%) Cisco UCCX
3 5 (1.75%) HAProxy
4 3 (1.05%) SCCM
4 3 (1.05%) Tivoli
5 1 (0.35%) HP ALM
5 1 (0.35%) Jamf Pro
5 1 (0.35%) Norton AntiVirus
5 1 (0.35%) ThinApp
Vendors
1 66 (23.08%) Citrix
2 53 (18.53%) Microsoft
3 30 (10.49%) SolarWinds
4 27 (9.44%) Dynatrace
5 19 (6.64%) iManage
6 18 (6.29%) Cisco
7 16 (5.59%) VMware
8 11 (3.85%) Salesforce.com
9 10 (3.50%) Apple
9 10 (3.50%) Palo Alto
10 9 (3.15%) NetApp
10 9 (3.15%) Nimble Storage
11 7 (2.45%) Remedy
12 6 (2.10%) Adobe
13 4 (1.40%) Google
13 4 (1.40%) Oracle
14 3 (1.05%) Tableau
15 2 (0.70%) Atlassian
15 2 (0.70%) Meraki
15 2 (0.70%) ServiceNow