Period
to 20 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 20 January 2019 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 906 855 934
Rank change year-on-year -51 +79 +149
Permanent jobs citing Ticket Management 212 327 261
As % of all permanent IT jobs advertised in the UK 0.14% 0.19% 0.15%
As % of the Processes & Methodologies category 0.15% 0.21% 0.16%
Number of salaries quoted 147 211 147
UK median annual salary £33,000 £32,500 £29,000
Median salary % change year-on-year +1.54% +12.07% -10.77%
10th Percentile £23,300 £21,000 £20,750
90th Percentile £53,000 £50,000 £53,750
UK excluding London median annual salary £37,500 £31,500 £27,500
% change year-on-year +19.05% +14.55% -1.79%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 137,145 158,927 161,709
As % of all permanent IT jobs advertised in the UK 91.69% 91.80% 91.34%
Number of salaries quoted 108,107 127,841 133,725
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,500 £27,735
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 20 January 2019.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 204 £33,000 +1.54% 12
UK excluding London -40 120 £37,500 +19.05% 10
London +45 88 £32,500 -23.53% 4
South East +4 63 £37,500 +19.05% 1
South West +17 18 £27,000 +35.00% 1
North of England -4 15 £30,000 -14.29% 3
East of England +40 14 £27,000 -22.86% 2
North West +28 13 £30,000 -20.00% 2
Midlands -2 6 £52,500 +162.50% 1
West Midlands +22 5 £52,500 +138.64%
Yorkshire +3 2 £29,500 -15.71% 1
Northern Ireland -28 2 £17,000 -60.47%
Scotland - 2 £37,500 - 2
East Midlands +10 1 £23,000 +15.00% 1

For the 6 months to 20 January 2019, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 131 (61.79%) ITIL
2 118 (55.66%) Windows
3 75 (35.38%) SLA
4 60 (28.30%) SQL
4 60 (28.30%) Windows 7
5 57 (26.89%) Active Directory
6 56 (26.42%) Service Management
7 48 (22.64%) Management Information System
8 47 (22.17%) Office 365
9 46 (21.70%) Windows 10
10 45 (21.23%) ITSM
11 39 (18.40%) Microsoft
12 35 (16.51%) Remedy
13 34 (16.04%) Security Management
13 34 (16.04%) TCP/IP
14 33 (15.57%) Information Security
15 31 (14.62%) Information Security Management
15 31 (14.62%) Microsoft Office
15 31 (14.62%) ISMS
16 29 (13.68%) Finance
17 28 (13.21%) Remedy ITSM
17 28 (13.21%) Citrix
18 27 (12.74%) Degree
18 27 (12.74%) Law
18 27 (12.74%) Collaborative Working
18 27 (12.74%) Server Management
19 25 (11.79%) Fault Analysis
20 24 (11.32%) Sony
21 22 (10.38%) Change Management
21 22 (10.38%) SCCM

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (8.96%) MS Exchange
2 13 (6.13%) Skype for Business
3 9 (4.25%) SharePoint
4 4 (1.89%) Adobe Experience Manager
4 4 (1.89%) BizTalk Server
4 4 (1.89%) Exchange Server 2007
4 4 (1.89%) Exchange Server 2010
4 4 (1.89%) Exchange Server 2013
5 3 (1.42%) Confluence
5 3 (1.42%) Exchange Server 2003
5 3 (1.42%) Tomcat
6 1 (0.47%) Blackberry Enterprise Server
6 1 (0.47%) CMS
6 1 (0.47%) IIS
6 1 (0.47%) Office Communications Server
6 1 (0.47%) Oracle Workflow
Applications
1 31 (14.62%) Microsoft Office
2 8 (3.77%) Microsoft Excel
3 5 (2.36%) Microsoft PowerPoint
4 3 (1.42%) MS Visio
5 2 (0.94%) Adobe Illustrator
5 2 (0.94%) InCopy
5 2 (0.94%) InDesign
5 2 (0.94%) Photoshop
6 1 (0.47%) Adobe Premiere
6 1 (0.47%) Microsoft Project
Business Applications
1 28 (13.21%) Remedy ITSM
2 4 (1.89%) SAP Hybris
3 2 (0.94%) Dynamics CRM
4 1 (0.47%) Eikon
Cloud Services
1 47 (22.17%) Office 365
2 14 (6.60%) Microsoft Azure
3 10 (4.72%) Google Cloud Platform
4 9 (4.25%) Cloud Computing
4 9 (4.25%) SaaS
5 6 (2.83%) Amazon AWS
6 5 (2.36%) AWS CloudFormation
6 5 (2.36%) IaaS
6 5 (2.36%) OneDrive
6 5 (2.36%) PaaS
7 4 (1.89%) Adobe Analytics
7 4 (1.89%) Mimecast
8 1 (0.47%) G Suite
Communications & Networking
1 34 (16.04%) TCP/IP
2 19 (8.96%) DHCP
2 19 (8.96%) DNS
3 13 (6.13%) Wireless
4 12 (5.66%) Skype
4 12 (5.66%) VPN
5 11 (5.19%) Internet
5 11 (5.19%) VoIP
6 10 (4.72%) Firewall
7 8 (3.77%) Ethernet
7 8 (3.77%) VLAN
8 7 (3.30%) LAN
9 6 (2.83%) SAN
9 6 (2.83%) WAN
10 2 (0.94%) Remote Desktop
11 1 (0.47%) BGP
11 1 (0.47%) MPLS
11 1 (0.47%) OSPF
11 1 (0.47%) SDH
11 1 (0.47%) Structured Cabling
Database & Business Intelligence
1 15 (7.08%) SQL Server
2 5 (2.36%) Relational Database
3 4 (1.89%) Data Warehouse
3 4 (1.89%) Oracle Database
3 4 (1.89%) Oracle Database 11g
3 4 (1.89%) Oracle Database 12c
3 4 (1.89%) SQL Server 2008
4 2 (0.94%) Big Data
5 1 (0.47%) Power BI
5 1 (0.47%) SQL Server 2005
Development Applications
1 18 (8.49%) JIRA
2 13 (6.13%) Visual Studio
3 10 (4.72%) Eclipse
3 10 (4.72%) Trac
4 9 (4.25%) Android Studio
4 9 (4.25%) TeamCity
4 9 (4.25%) Xcode
5 5 (2.36%) Vagrant
6 4 (1.89%) Visual Studio Team System
7 3 (1.42%) Maven
8 1 (0.47%) Git (software)
8 1 (0.47%) NetBeans
8 1 (0.47%) Subversion
8 1 (0.47%) Zephyr
General
1 29 (13.68%) Finance
2 27 (12.74%) Law
3 19 (8.96%) Legal
4 16 (7.55%) Back Office
5 10 (4.72%) Banking
5 10 (4.72%) Retail
6 6 (2.83%) Publishing
7 5 (2.36%) Games
7 5 (2.36%) Telecoms
8 3 (1.42%) Front Office
8 3 (1.42%) Investment Banking
8 3 (1.42%) Manufacturing
9 2 (0.94%) French Language
9 2 (0.94%) Italian Language
9 2 (0.94%) Spanish Language
10 1 (0.47%) Billing
Job Titles
1 81 (38.21%) Analyst
2 46 (21.70%) Service Analyst
3 35 (16.51%) Service Desk Analyst
4 33 (15.57%) Desktop Support
4 33 (15.57%) Support Engineer
5 30 (14.15%) Support Analyst
6 19 (8.96%) 2nd Line Support
6 19 (8.96%) Deskside Support
6 19 (8.96%) IT Engineer
7 16 (7.55%) IT Support
8 14 (6.60%) Applications Engineer
9 13 (6.13%) Team Leader
10 11 (5.19%) 2nd Line Engineer
10 11 (5.19%) Applications Support
10 11 (5.19%) Deskside Analyst
10 11 (5.19%) Deskside Support Analyst
10 11 (5.19%) Implementation Analyst
10 11 (5.19%) Implementation Manager
10 11 (5.19%) Project Analyst
11 10 (4.72%) Operations Engineer
Libraries, Frameworks & Software Standards
1 9 (4.25%) .NET
2 5 (2.36%) HTML
2 5 (2.36%) Web Services
2 5 (2.36%) XML
3 3 (1.42%) Apache CXF
3 3 (1.42%) JSON
3 3 (1.42%) RESTful
3 3 (1.42%) SOAP
3 3 (1.42%) Software Packaging
3 3 (1.42%) WCF
4 2 (0.94%) .NET Framework
4 2 (0.94%) CSS
Miscellaneous
1 48 (22.64%) Management Information System
2 20 (9.43%) Video Conferencing
3 10 (4.72%) Blackberry
4 9 (4.25%) Analytical Skills
5 8 (3.77%) Client/Server
5 8 (3.77%) iPhone
6 7 (3.30%) Self-Motivation
7 5 (2.36%) Driving Licence
7 5 (2.36%) Online Games
7 5 (2.36%) Public Cloud
8 4 (1.89%) Replication
8 4 (1.89%) Smartphone
9 3 (1.42%) Clustering
9 3 (1.42%) CMDB
9 3 (1.42%) Hedge funds
9 3 (1.42%) Hybrid Cloud
9 3 (1.42%) iPad
10 2 (0.94%) Internet of Things
10 2 (0.94%) Robotics
10 2 (0.94%) User Experience
Operating Systems
1 118 (55.66%) Windows
2 60 (28.30%) Windows 7
3 46 (21.70%) Windows 10
4 21 (9.91%) Android
5 16 (7.55%) Apple iOS
5 16 (7.55%) Windows Server
6 10 (4.72%) Linux
6 10 (4.72%) Windows Server 2008
7 6 (2.83%) Windows Server 2012
8 5 (2.36%) Unix
9 4 (1.89%) Windows 8
10 3 (1.42%) Windows 2000
10 3 (1.42%) Windows NT
11 1 (0.47%) Mac OS X
Processes & Methodologies
1 131 (61.79%) ITIL
2 56 (26.42%) Service Management
3 45 (21.23%) ITSM
4 34 (16.04%) Security Management
5 33 (15.57%) Information Security
6 31 (14.62%) Information Security Management
6 31 (14.62%) ISMS
7 27 (12.74%) Collaborative Working
7 27 (12.74%) Server Management
8 25 (11.79%) Fault Analysis
9 22 (10.38%) Change Management
10 21 (9.91%) Problem-Solving
11 19 (8.96%) Mobile Device Management
12 17 (8.02%) Incident Management
13 15 (7.08%) Document Management
14 14 (6.60%) Time Management
15 12 (5.66%) Logistics
16 11 (5.19%) Service Delivery
17 10 (4.72%) Analytics
17 10 (4.72%) Root Cause Analysis
Programming Languages
1 60 (28.30%) SQL
2 14 (6.60%) C#
3 13 (6.13%) Java
4 8 (3.77%) Python
5 7 (3.30%) PowerShell
6 5 (2.36%) JavaScript
6 5 (2.36%) Ruby
7 2 (0.94%) C
7 2 (0.94%) VBA
8 1 (0.47%) PHP
Qualifications
1 27 (12.74%) Degree
2 17 (8.02%) ITIL Foundation Certificate
3 14 (6.60%) MCP
4 12 (5.66%) MCSE
4 12 (5.66%) Microsoft Certification
5 11 (5.19%) MCSA
6 9 (4.25%) A+ Certification
6 9 (4.25%) Network+ Certification
7 8 (3.77%) ACDT
7 8 (3.77%) ACHDS
7 8 (3.77%) ACTC
7 8 (3.77%) MCDST
7 8 (3.77%) MCSM
8 6 (2.83%) ITIL Certification
9 3 (1.42%) CCNA
9 3 (1.42%) Cisco Certification
9 3 (1.42%) SC Cleared
9 3 (1.42%) Security Cleared
10 2 (0.94%) CCIE
11 1 (0.47%) PMP
Quality Assurance & Compliance
1 75 (35.38%) SLA
2 8 (3.77%) QA
3 4 (1.89%) Data Quality
System Software
1 57 (26.89%) Active Directory
2 10 (4.72%) Hyper-V
3 4 (1.89%) Oracle RAC
3 4 (1.89%) Virtual Servers
3 4 (1.89%) VMware Infrastructure
4 3 (1.42%) Virtual Desktop
5 2 (0.94%) VMware NSX
5 2 (0.94%) vSphere
6 1 (0.47%) Terminal Services
Systems Management
1 22 (10.38%) SCCM
2 5 (2.36%) Consul
2 5 (2.36%) Packer
2 5 (2.36%) Puppet
2 5 (2.36%) Terraform
3 4 (1.89%) AirWatch
3 4 (1.89%) Data Guard
3 4 (1.89%) MaaS360
3 4 (1.89%) Oracle RMAN
3 4 (1.89%) Systems Management Server (SMS)
3 4 (1.89%) Tivoli
4 3 (1.42%) Failover Clustering
4 3 (1.42%) SCOM
5 2 (0.94%) Enterprise Manager Cloud Control
5 2 (0.94%) ITRS Geneos
5 2 (0.94%) Oracle Enterprise Manager
5 2 (0.94%) Trend Micro Deep Security
6 1 (0.47%) FortiGate
6 1 (0.47%) Norton AntiVirus
6 1 (0.47%) Symantec Endpoint Protection
Vendors
1 39 (18.40%) Microsoft
2 35 (16.51%) Remedy
3 28 (13.21%) Citrix
4 24 (11.32%) Sony
5 15 (7.08%) ServiceNow
6 13 (6.13%) Cisco
6 13 (6.13%) iManage
7 10 (4.72%) Apple
7 10 (4.72%) Google
8 8 (3.77%) Nortel
8 8 (3.77%) VMware
9 7 (3.30%) Oracle
10 6 (2.83%) Adobe
11 5 (2.36%) hybris
11 5 (2.36%) Rackspace
12 4 (1.89%) HP
12 4 (1.89%) SAP
12 4 (1.89%) Veeam
13 3 (1.42%) BMC
13 3 (1.42%) Compuware