The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 3 months to 23 May 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 748 756 826
Rank change year-on-year +8 +70  
Permanent jobs citing Ticket Management 115 183 141
As % of all permanent IT jobs advertised in the UK 0.14% 0.19% 0.13%
As % of the Processes & Methodologies category 0.15% 0.21% 0.15%
Number of salaries quoted 36 84 106
Median salary £43,750 £26,250 £32,500
Median salary % change year-on-year +66.66% -19.23%  
90% offered a salary of more than £21,000 £19,500 £21,000
10% offered a salary of more than £66,250 £54,250 £50,000
UK excluding London median salary £31,000 £25,500 £31,500
% change year-on-year +21.56% -19.04%  

Ticket Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76368 87744 94880
As % of all permanent IT job vacancies advertised in the UK 89.66% 89.08% 87.70%
Number of salaries quoted 62374 73023 77002
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £80,000 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Ticket Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Ticket Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 3 months to 23 May 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 29 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 115 £43,750 +66.66% 10
South East +91 59 £26,000 +1.96% 3
Buckinghamshire - 48 - - 2
London +10 43 £53,750 +43.33% 6
Milton Keynes - 43 - - 2
Bletchley - 13 - -
East of England +17 7 £35,000 +34.61%
Berkshire +26 5 £25,000 +12.35%
Essex - 5 - -
Brentwood - 5 - -
Croydon - 4 £17,000 -
Bracknell +26 3 - -
West Midlands +16 3 £42,500 +91.01%
Southampton +13 3 £27,000 +28.57% 1
Hampshire +3 3 £27,000 +5.88% 1
Cheadle -2 3 £21,000 +2.43%
Manchester -38 3 £21,000 +2.43%
North West -46 3 £21,000 +3.70%
Surrey +43 2 £46,250 +105.55%
Birmingham +14 2 £42,500 +136.11%
Ipswich - 2 £35,000 -
Slough - 2 £25,000 -
City of London - 2 £60,000 - 2
Suffolk - 2 £35,000 -
Staffordshire +7 1 £37,500 +41.50%
Tamworth +4 1 £37,500 +41.50%
East Sussex - 1 £22,500 -
Camberley - 1 £47,500 -
Brighton - 1 £22,500 -

For the 6 months to 23 May 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 138 (62.73%) Windows
2 123 (55.91%) SLA
3 113 (51.36%) Microsoft Office
4 104 (47.27%) ITIL
5 99 (45.00%) Citrix
6 87 (39.55%) Legal
7 85 (38.64%) Windows 7
8 83 (37.73%) Finance
9 77 (35.00%) VPN
10 64 (29.09%) Service Management
11 51 (23.18%) Microsoft
12 42 (19.09%) Active Directory
13 39 (17.73%) Cisco
14 31 (14.09%) Case Management
15 30 (13.64%) Virtual Environments
15 30 (13.64%) Back Office
16 27 (12.27%) Document Management
17 25 (11.36%) Agile Software Development
17 25 (11.36%) Incident Management
18 23 (10.45%) Linux
19 21 (9.55%) SQL
19 21 (9.55%) Law
20 20 (9.09%) Analytical Skills
21 19 (8.64%) Microsoft Certification
22 17 (7.73%) Firewall
23 16 (7.27%) Juniper
23 16 (7.27%) JIRA
24 15 (6.82%) Billing
24 15 (6.82%) Change Management
24 15 (6.82%) Data Centre

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.36%) Blackberry Enterprise Server
2 7 (3.18%) Exchange Server 2010
2 7 (3.18%) IBM Notes
2 7 (3.18%) MS Exchange
3 6 (2.73%) Apache Spark
4 2 (0.91%) Exchange Server 2007
5 1 (0.45%) BizTalk Server
5 1 (0.45%) CMS
5 1 (0.45%) IIS
5 1 (0.45%) SharePoint
Applications
1 113 (51.36%) Microsoft Office
2 6 (2.73%) Microsoft Excel
3 3 (1.36%) MS Visio
4 1 (0.45%) Camtasia
4 1 (0.45%) Microsoft PowerPoint
4 1 (0.45%) Microsoft Project
Business Applications
1 2 (0.91%) SAP MM
1 2 (0.91%) SAP PM
2 1 (0.45%) CiviCRM
2 1 (0.45%) Dynamics GP
2 1 (0.45%) Lorenzo
2 1 (0.45%) Salesforce.com CRM
Cloud Services
1 13 (5.91%) Mimecast
1 13 (5.91%) Office 365
2 9 (4.09%) Microsoft Azure
3 7 (3.18%) Amazon AWS
4 5 (2.27%) Google Cloud Platform
5 3 (1.36%) Cloud Computing
6 2 (0.91%) SaaS
7 1 (0.45%) Salesforce Service Cloud
Communications & Networking
1 77 (35.00%) VPN
2 17 (7.73%) Firewall
3 11 (5.00%) TCP/IP
4 8 (3.64%) DNS
4 8 (3.64%) WAN
5 6 (2.73%) Remote Desktop
5 6 (2.73%) SAN
6 5 (2.27%) HTTP
6 5 (2.27%) HTTPS
6 5 (2.27%) IMAP
6 5 (2.27%) Internet
6 5 (2.27%) SMTP
7 4 (1.82%) BGP
7 4 (1.82%) LAN
7 4 (1.82%) Wireless
8 3 (1.36%) Cisco ASA
8 3 (1.36%) Cisco IOS
8 3 (1.36%) OSPF
8 3 (1.36%) SSH
8 3 (1.36%) Telnet
Database & Business Intelligence
1 12 (5.45%) Relational Database
2 11 (5.00%) RDBMS
3 10 (4.55%) SQL Server
4 6 (2.73%) Big Data
4 6 (2.73%) Hadoop
4 6 (2.73%) MongoDB
4 6 (2.73%) NoSQL
4 6 (2.73%) Oracle Database
4 6 (2.73%) PostgreSQL
4 6 (2.73%) SQL Server Reporting Services
5 3 (1.36%) Azure SQL Database
5 3 (1.36%) DocumentDB
5 3 (1.36%) Enterprise Data Warehouse
5 3 (1.36%) OLAP
5 3 (1.36%) OLTP
5 3 (1.36%) QlikView
5 3 (1.36%) Redis
5 3 (1.36%) SQL Server 2008
5 3 (1.36%) SQL Server Analysis Services
5 3 (1.36%) SQL Server Integration Services
Development Applications
1 16 (7.27%) JIRA
2 13 (5.91%) Git (software)
3 6 (2.73%) Toad
4 5 (2.27%) NUnit
5 3 (1.36%) Jasmine
5 3 (1.36%) MSTest
5 3 (1.36%) Selenium
5 3 (1.36%) Subversion
5 3 (1.36%) Team Foundation Server
6 2 (0.91%) Moq
6 2 (0.91%) Visual Studio
7 1 (0.45%) Octopus Deploy
7 1 (0.45%) SQL Server Management Studio (SSMS)
7 1 (0.45%) TeamCity
General
1 87 (39.55%) Legal
2 83 (37.73%) Finance
3 30 (13.64%) Back Office
4 21 (9.55%) Law
5 15 (6.82%) Billing
6 13 (5.91%) Retail
7 12 (5.45%) Publishing
8 10 (4.55%) Telecoms
9 7 (3.18%) Front Office
10 4 (1.82%) Marketing
10 4 (1.82%) Spanish Language
11 2 (0.91%) Multimedia
12 1 (0.45%) Banking
12 1 (0.45%) Local Government
12 1 (0.45%) Pharmaceutical
Job Titles
1 103 (46.82%) Analyst
2 96 (43.64%) Service Analyst
3 74 (33.64%) Service Desk Analyst
4 39 (17.73%) Senior Analyst
5 31 (14.09%) Senior Service Desk Analyst
6 25 (11.36%) Team Leader
7 23 (10.45%) Service Desk Team Leader
8 15 (6.82%) IT Engineer
9 12 (5.45%) Support Engineer
10 11 (5.00%) Desktop Support
10 11 (5.00%) Network Engineer
11 10 (4.55%) Developer
12 9 (4.09%) Deskside Analyst
12 9 (4.09%) Junior
13 8 (3.64%) 1st Line Service Desk Analyst
13 8 (3.64%) Operations Engineer
14 7 (3.18%) Applications Support
15 6 (2.73%) DBA
15 6 (2.73%) Oracle DBA
15 6 (2.73%) Service Manager
Libraries, Frameworks & Software Standards
1 7 (3.18%) HTML
2 6 (2.73%) .NET
2 6 (2.73%) AngularJS
2 6 (2.73%) CSS
3 4 (1.82%) Entity Framework
3 4 (1.82%) Middleware
3 4 (1.82%) Web Services
4 3 (1.36%) CSS3
4 3 (1.36%) HTML5
4 3 (1.36%) jQuery
4 3 (1.36%) KnockoutJS
4 3 (1.36%) LESS
4 3 (1.36%) MDX
4 3 (1.36%) NHibernate
4 3 (1.36%) RabbitMQ
4 3 (1.36%) Sass
4 3 (1.36%) Twitter Bootstrap
5 2 (0.91%) .NET Framework
5 2 (0.91%) ASP.NET MVC
5 2 (0.91%) Autofac
Miscellaneous
1 20 (9.09%) Analytical Skills
2 15 (6.82%) Data Centre
3 12 (5.45%) Video Conferencing
4 10 (4.55%) Management Information System
5 6 (2.73%) CMDB
5 6 (2.73%) Replication
6 5 (2.27%) Clustering
7 4 (1.82%) Blackberry
7 4 (1.82%) User Experience
8 3 (1.36%) Wiki
9 2 (0.91%) Mobile App
10 1 (0.45%) Computer Science
10 1 (0.45%) Data Protection Act
10 1 (0.45%) Digital Media
10 1 (0.45%) Enterprise Software
10 1 (0.45%) EPoS
10 1 (0.45%) Foreign Exchange (FX)
10 1 (0.45%) iPhone
Operating Systems
1 138 (62.73%) Windows
2 85 (38.64%) Windows 7
3 23 (10.45%) Linux
4 13 (5.91%) Unix
5 8 (3.64%) Windows 8
5 8 (3.64%) Windows Server
5 8 (3.64%) Windows Server 2008
6 6 (2.73%) Mac OS
6 6 (2.73%) Windows XP
7 2 (0.91%) Windows 10
Processes & Methodologies
1 104 (47.27%) ITIL
2 64 (29.09%) Service Management
3 31 (14.09%) Case Management
4 30 (13.64%) Virtual Environments
5 27 (12.27%) Document Management
6 25 (11.36%) Agile Software Development
6 25 (11.36%) Incident Management
7 15 (6.82%) Change Management
8 12 (5.45%) Scrum
9 11 (5.00%) CRM
9 11 (5.00%) High Availability
9 11 (5.00%) Problem Management
10 10 (4.55%) ITIL V3
11 9 (4.09%) Analytics
11 9 (4.09%) ETL
11 9 (4.09%) Performance Tuning
11 9 (4.09%) Service Delivery
11 9 (4.09%) User Acceptance Testing
12 8 (3.64%) Business Intelligence
12 8 (3.64%) ITSM
Programming Languages
1 21 (9.55%) SQL
2 10 (4.55%) C#
3 9 (4.09%) Java
4 7 (3.18%) Python
5 6 (2.73%) JavaScript
5 6 (2.73%) R
5 6 (2.73%) Scala
6 4 (1.82%) Shell Script
7 3 (1.36%) PowerShell
7 3 (1.36%) T-SQL
7 3 (1.36%) TypeScript
7 3 (1.36%) VB.NET
7 3 (1.36%) VBScript
8 2 (0.91%) C
8 2 (0.91%) Groovy
8 2 (0.91%) VB
9 1 (0.45%) Bash Shell
Qualifications
1 19 (8.64%) Microsoft Certification
2 12 (5.45%) MCSE
3 11 (5.00%) Cisco Certification
4 10 (4.55%) CCNA
4 10 (4.55%) Degree
4 10 (4.55%) MCP
5 8 (3.64%) A+ Certification
6 5 (2.27%) MCSA
6 5 (2.27%) Network+ Certification
7 4 (1.82%) CCNP
7 4 (1.82%) SC Cleared
7 4 (1.82%) Security Cleared
8 3 (1.36%) MCTS
9 2 (0.91%) ITIL Certification
10 1 (0.45%) ISEB
10 1 (0.45%) MCDST
10 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 123 (55.91%) SLA
2 6 (2.73%) QA
3 3 (1.36%) Data Quality
System Software
1 42 (19.09%) Active Directory
2 10 (4.55%) VMware Infrastructure
3 8 (3.64%) KVM
3 8 (3.64%) Xen
4 5 (2.27%) Hyper-V
5 3 (1.36%) Terminal Services
6 1 (0.45%) Docker
6 1 (0.45%) XenApp
6 1 (0.45%) XenDesktop
Systems Management
1 6 (2.73%) Data Guard
1 6 (2.73%) Enterprise Manager Cloud Control
1 6 (2.73%) Oracle Enterprise Manager
1 6 (2.73%) Oracle RMAN
1 6 (2.73%) Tivoli
1 6 (2.73%) Tivoli Storage Manager
2 5 (2.27%) NetBackup
3 3 (1.36%) Cisco CUCM
3 3 (1.36%) Cisco UCCX
4 2 (0.91%) SCCM
5 1 (0.45%) Ansible
5 1 (0.45%) Norton AntiVirus
5 1 (0.45%) Puppet
5 1 (0.45%) WSUS
Vendors
1 99 (45.00%) Citrix
2 51 (23.18%) Microsoft
3 39 (17.73%) Cisco
4 16 (7.27%) Juniper
5 13 (5.91%) Mitel
5 13 (5.91%) VMware
6 11 (5.00%) Symantec
7 10 (4.55%) IBM
8 9 (4.09%) ServiceNow
9 8 (3.64%) NetApp
10 7 (3.18%) Lotus
11 6 (2.73%) Hortonworks
11 6 (2.73%) Oracle
12 5 (2.27%) CheckPoint
12 5 (2.27%) Google
13 4 (1.82%) Fujitsu
14 3 (1.36%) Extreme Networks
14 3 (1.36%) Nimble Storage
14 3 (1.36%) Palo Alto
14 3 (1.36%) Xerox
London
Node4 Limited
Salary: basic dependant on experience
Posted: 23 hours ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 5 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago
City, London
Greywood Associates Limited
Salary: £25000 - £30000 per annum + bens
Posted: 7 hours ago
London
Explore Group
Salary: £50000 - £700000 per annum + Package
Posted: 4 days ago
London
Westbourne Partners
Salary: Up to £50,000 per annum
Posted: 3 days ago
Leeds
BAE SYSTEMS
Salary: Competitive + Benefits
Posted: 12 days ago
London
Westbourne Partners
Salary: Up to £70,000 per annum
Posted: 3 days ago
Southampton
aap3
Salary: £24000 - £30000 per annum + Benefits
Posted: 18 days ago
City, London
IT Lab
Salary: From £30,000 to £35,000 per annum dependent on experience
Posted: 19 days ago