The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Ticket Management
UK
Rank 740 796 839
Rank change year-on-year +56 +43  
Permanent jobs citing Ticket Management 117 152 120
As % of all permanent IT jobs advertised in the UK 0.14% 0.15% 0.11%
As % of the Processes & Methodologies category 0.15% 0.17% 0.13%
Number of salaries quoted 53 67 92
Median salary £32,500 £26,500 £28,500
Median salary % change year-on-year +22.64% -7.01%  
90% offered a salary of more than £20,000 £20,500 £19,000
10% offered a salary of more than £47,000 £45,750 £54,500
UK excluding London median salary £30,000 £25,500 £25,000
% change year-on-year +17.64% +2.00%  

Ticket Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 75650 91140 91950
As % of all permanent IT job vacancies advertised in the UK 89.04% 88.53% 87.02%
Number of salaries quoted 62160 75461 74357
Median salary £50,000 £50,000 £49,500
Median salary % change year-on-year - +1.01%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Ticket Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Ticket Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 3 months to 24 March 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 115 £33,750 +27.35% 10
London +56 54 £33,750 +3.84% 4
South East +73 41 £37,500 +47.05% 5
Buckinghamshire - 22 - - 4
Milton Keynes - 16 - - 4
Berkshire +33 8 £27,500 -
East of England +28 7 £30,000 +15.38%
Hampshire +19 6 £37,500 +47.05%
Croydon +13 6 £17,000 -62.22%
Bletchley - 6 - -
West Midlands +26 5 £37,500 +41.50%
South West +16 5 £42,500 +60.37%
Ipswich - 5 £30,000 -
Suffolk - 5 £30,000 -
Staffordshire +13 4 £37,500 +41.50%
Bristol +6 4 - -
Tamworth +6 4 £37,500 +41.50%
Southampton - 4 £37,500 -
Bracknell - 4 £40,000 -
Slough - 4 £27,500 -
Brighton - 3 £44,500 - 1
East Sussex - 3 £44,500 - 1
Surrey +39 2 £22,500 -
Cheadle +4 2 £21,000 +2.43%
North West -34 2 £21,000 +2.43% 1
Manchester -36 2 £21,000 -1.17% 1
Guildford - 2 £22,500 -
City of London - 2 £50,000 - 1
Brentwood - 2 - -
Eastleigh - 2 £40,000 -

Ticket Management
Top 30 Related IT Skills

For the 6 months to 24 March 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 135 (59.21%) SLA
2 134 (58.77%) Windows
3 122 (53.51%) ITIL
4 115 (50.44%) MS Office
5 96 (42.11%) Finance
6 93 (40.79%) Windows 7
7 92 (40.35%) Service Management
8 91 (39.91%) Citrix
8 91 (39.91%) MS Excel
9 84 (36.84%) Legal
10 76 (33.33%) VPN
11 65 (28.51%) Active Directory
12 59 (25.88%) Cisco
13 55 (24.12%) Microsoft
14 49 (21.49%) Law
15 42 (18.42%) Document Management
15 42 (18.42%) Case Management
15 42 (18.42%) Virtual Environments
16 34 (14.91%) Mitel
16 34 (14.91%) Mimecast
17 28 (12.28%) Incident Management
18 27 (11.84%) Microsoft Certification
19 25 (10.96%) ITSM
20 22 (9.65%) Blackberry Enterprise Server
20 22 (9.65%) Analytical Skills
21 20 (8.77%) Linux
21 20 (8.77%) SQL
22 19 (8.33%) Management Information System
22 19 (8.33%) Unix
23 18 (7.89%) ITIL V3

Ticket Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.65%) Blackberry Enterprise Server
2 8 (3.51%) MS Exchange
3 7 (3.07%) Exchange Server 2010
4 6 (2.63%) IBM Notes
5 4 (1.75%) SharePoint
6 2 (0.88%) Exchange Server 2007
7 1 (0.44%) Apache
7 1 (0.44%) Apache Pig
7 1 (0.44%) BizTalk Server
7 1 (0.44%) CMS
7 1 (0.44%) IIS
7 1 (0.44%) Skype for Business
7 1 (0.44%) Tomcat
Applications
1 115 (50.44%) MS Office
2 91 (39.91%) MS Excel
3 4 (1.75%) MS PowerPoint
4 3 (1.32%) MS Visio
5 1 (0.44%) Camtasia
5 1 (0.44%) MS Project
5 1 (0.44%) Spreadsheet
Business Applications
1 2 (0.88%) SAP MM
1 2 (0.88%) SAP PM
2 1 (0.44%) CiviCRM
2 1 (0.44%) Dynamics GP
2 1 (0.44%) Lorenzo
2 1 (0.44%) Salesforce.com CRM
Cloud Services
1 34 (14.91%) Mimecast
2 14 (6.14%) Office 365
3 13 (5.70%) Microsoft Azure
4 7 (3.07%) Amazon AWS
5 5 (2.19%) Cloud Computing
5 5 (2.19%) Google Cloud Platform
5 5 (2.19%) SaaS
Communications & Networking
1 76 (33.33%) VPN
2 12 (5.26%) WAN
3 11 (4.82%) BGP
3 11 (4.82%) Firewall
4 9 (3.95%) DNS
5 7 (3.07%) Internet
5 7 (3.07%) OSPF
6 6 (2.63%) HTTP
6 6 (2.63%) HTTPS
6 6 (2.63%) LAN
6 6 (2.63%) SAN
6 6 (2.63%) SNMP
6 6 (2.63%) TCP/IP
7 5 (2.19%) Broadband
7 5 (2.19%) IMAP
7 5 (2.19%) MPLS
7 5 (2.19%) Remote Desktop
7 5 (2.19%) SMTP
8 4 (1.75%) Cisco Nexus
8 4 (1.75%) Unified Communications
Database & Business Intelligence
1 12 (5.26%) SQL Server
2 11 (4.82%) Oracle Database
3 7 (3.07%) Azure SQL Database
3 7 (3.07%) DocumentDB
3 7 (3.07%) Redis
3 7 (3.07%) Relational Database
4 6 (2.63%) RDBMS
5 3 (1.32%) Oracle Database 11g
5 3 (1.32%) Oracle Database 12c
5 3 (1.32%) SQL Server 2000
5 3 (1.32%) SQL Server 2005
5 3 (1.32%) SQL Server 2008
5 3 (1.32%) SQL Server 2012
6 2 (0.88%) Oracle Database 10g
6 2 (0.88%) SQL Server Reporting Services
7 1 (0.44%) BusinessObjects
7 1 (0.44%) Crystal Reports
7 1 (0.44%) Hadoop
7 1 (0.44%) MS Access
7 1 (0.44%) MySQL
Development Applications
1 11 (4.82%) JIRA
2 8 (3.51%) Toad
3 7 (3.07%) Team Foundation Server
4 6 (2.63%) Git (software)
4 6 (2.63%) Subversion
5 5 (2.19%) Jasmine
5 5 (2.19%) MSTest
5 5 (2.19%) NUnit
5 5 (2.19%) Selenium
6 1 (0.44%) Ant
6 1 (0.44%) Jenkins
6 1 (0.44%) Maven
General
1 96 (42.11%) Finance
2 84 (36.84%) Legal
3 49 (21.49%) Law
4 17 (7.46%) Telecoms
5 13 (5.70%) Back Office
6 10 (4.39%) Billing
6 10 (4.39%) Publishing
7 9 (3.95%) Retail
8 6 (2.63%) Front Office
9 4 (1.75%) Marketing
9 4 (1.75%) Spanish Language
10 3 (1.32%) Advertising
11 1 (0.44%) Banking
11 1 (0.44%) Local Government
11 1 (0.44%) Multimedia
11 1 (0.44%) Pharmaceutical
Job Titles
1 105 (46.05%) Analyst
2 95 (41.67%) Service Analyst
3 82 (35.96%) Service Desk Analyst
4 37 (16.23%) Senior Analyst
5 29 (12.72%) Senior Service Desk Analyst
6 20 (8.77%) Team Leader
7 19 (8.33%) Service Desk Team Leader
8 17 (7.46%) Support Engineer
9 11 (4.82%) 1st Line Service Desk Analyst
9 11 (4.82%) DBA
9 11 (4.82%) Oracle DBA
10 9 (3.95%) Deskside Analyst
10 9 (3.95%) Service Manager
11 8 (3.51%) 1st Line Support
11 8 (3.51%) Developer
11 8 (3.51%) IT Engineer
11 8 (3.51%) ITIL Manager
11 8 (3.51%) Senior DBA
11 8 (3.51%) Senior Oracle DBA
12 7 (3.07%) Support Analyst
Libraries, Frameworks & Software Standards
1 9 (3.95%) HTML
2 8 (3.51%) AngularJS
2 8 (3.51%) CSS
3 7 (3.07%) CSS3
3 7 (3.07%) Entity Framework
3 7 (3.07%) HTML5
3 7 (3.07%) jQuery
3 7 (3.07%) KnockoutJS
3 7 (3.07%) LESS
3 7 (3.07%) NHibernate
3 7 (3.07%) RabbitMQ
3 7 (3.07%) Sass
3 7 (3.07%) Twitter Bootstrap
4 6 (2.63%) .NET
4 6 (2.63%) .NET Framework
4 6 (2.63%) Middleware
5 5 (2.19%) ASP.NET
5 5 (2.19%) ASP.NET MVC
5 5 (2.19%) ASP.NET Web API
6 2 (0.88%) Apache Flex
Miscellaneous
1 22 (9.65%) Analytical Skills
2 19 (8.33%) Management Information System
3 18 (7.89%) Data Centre
4 12 (5.26%) Video Conferencing
5 10 (4.39%) CMDB
6 8 (3.51%) Replication
7 6 (2.63%) Wiki
8 5 (2.19%) Clustering
9 4 (1.75%) Blackberry
10 3 (1.32%) User Experience
11 2 (0.88%) Enterprise Cloud
11 2 (0.88%) Private Cloud
12 1 (0.44%) Computer Science
12 1 (0.44%) Data Protection Act
12 1 (0.44%) Digital Media
12 1 (0.44%) Enterprise Software
12 1 (0.44%) Foreign Exchange (FX)
12 1 (0.44%) iPhone
12 1 (0.44%) Mobile App
Operating Systems
1 134 (58.77%) Windows
2 93 (40.79%) Windows 7
3 20 (8.77%) Linux
4 19 (8.33%) Unix
5 11 (4.82%) Windows Server 2008
6 10 (4.39%) Windows Server
7 8 (3.51%) Windows 8
7 8 (3.51%) Windows XP
8 6 (2.63%) Mac OS
9 3 (1.32%) Windows Server 2003
9 3 (1.32%) Windows Vista
10 2 (0.88%) Windows 10
10 2 (0.88%) Windows Server 2012
Processes & Methodologies
1 122 (53.51%) ITIL
2 92 (40.35%) Service Management
3 42 (18.42%) Case Management
3 42 (18.42%) Document Management
3 42 (18.42%) Virtual Environments
4 28 (12.28%) Incident Management
5 25 (10.96%) ITSM
6 18 (7.89%) Change Management
6 18 (7.89%) ITIL V3
6 18 (7.89%) Service Delivery
7 16 (7.02%) High Availability
8 13 (5.70%) Problem Management
9 11 (4.82%) CRM
10 9 (3.95%) Asset Management
10 9 (3.95%) Continuous Improvement
10 9 (3.95%) Stakeholder Management
11 8 (3.51%) Capacity Planning
11 8 (3.51%) Performance Monitoring
11 8 (3.51%) Performance Tuning
11 8 (3.51%) Security Patching
Programming Languages
1 20 (8.77%) SQL
2 10 (4.39%) C#
3 8 (3.51%) JavaScript
4 7 (3.07%) TypeScript
5 5 (2.19%) Shell Script
6 4 (1.75%) PowerShell
7 2 (0.88%) Java
7 2 (0.88%) VB
8 1 (0.44%) Bash Shell
8 1 (0.44%) Perl
8 1 (0.44%) PL/SQL
Qualifications
1 27 (11.84%) Microsoft Certification
2 15 (6.58%) Cisco Certification
3 14 (6.14%) MCSE
4 13 (5.70%) CCNA
5 12 (5.26%) MCP
6 9 (3.95%) A+ Certification
6 9 (3.95%) Degree
6 9 (3.95%) MCDST
7 6 (2.63%) CCNP
8 5 (2.19%) MCSA
8 5 (2.19%) Network+ Certification
9 4 (1.75%) ITIL Certification
9 4 (1.75%) MCTS
10 3 (1.32%) SC Cleared
10 3 (1.32%) Security Cleared
10 3 (1.32%) VMware Certified Professional (VCP)
11 2 (0.88%) RHCT
12 1 (0.44%) ISEB
12 1 (0.44%) JNCIA
12 1 (0.44%) JNCIP
Quality Assurance & Compliance
1 135 (59.21%) SLA
2 3 (1.32%) QA
System Software
1 65 (28.51%) Active Directory
2 5 (2.19%) Hyper-V
3 4 (1.75%) VMware Infrastructure
4 3 (1.32%) Oracle RAC
5 2 (0.88%) VMware ESX
6 1 (0.44%) Docker
6 1 (0.44%) HDFS
6 1 (0.44%) XenApp
6 1 (0.44%) XenDesktop
Systems Management
1 11 (4.82%) Data Guard
1 11 (4.82%) Enterprise Manager Cloud Control
1 11 (4.82%) Oracle Enterprise Manager
1 11 (4.82%) Oracle RMAN
2 8 (3.51%) Tivoli
2 8 (3.51%) Tivoli Storage Manager
3 5 (2.19%) NetBackup
4 3 (1.32%) Cisco CUCM
4 3 (1.32%) Cisco UCCX
5 2 (0.88%) SCCM
6 1 (0.44%) Ambari
6 1 (0.44%) Hadoop YARN
6 1 (0.44%) Norton AntiVirus
6 1 (0.44%) Oozie
6 1 (0.44%) WSUS
Vendors
1 91 (39.91%) Citrix
2 59 (25.88%) Cisco
3 55 (24.12%) Microsoft
4 34 (14.91%) Mitel
5 14 (6.14%) IBM
5 14 (6.14%) Juniper
6 13 (5.70%) Symantec
7 12 (5.26%) Oracle
8 9 (3.95%) ServiceNow
9 8 (3.51%) NetApp
9 8 (3.51%) VMware
10 7 (3.07%) CheckPoint
11 6 (2.63%) Extreme Networks
11 6 (2.63%) Lotus
12 5 (2.19%) Google
12 5 (2.19%) HP
13 3 (1.32%) Brocade
13 3 (1.32%) Dell
13 3 (1.32%) Fujitsu
13 3 (1.32%) Remedy
Milton Keynes, Buckinghamshire
Plan-net
Salary: Unspecified Competitive rate
Posted: Yesterday
London
Plan-net
Salary: Unspecified Competitive rate
Posted: Yesterday
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 11 hours ago
Brighton, East Sussex
Hemmersbach UK
Salary: From £22,500 to £24,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Peninsula
Salary: £0 - 18k per year + Excellent Benefits
Posted: 25 days ago
City, London
IT Lab
Salary: From £30,000 to £35,000 per annum dependent on experience
Posted: 8 days ago