Period
to 14 August 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 14 August 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 937 939 935
Rank change year-on-year +2 -4 +100
Permanent jobs citing Ticket Management 232 258 339
As % of all permanent IT jobs advertised in the UK 0.14% 0.15% 0.17%
As % of the Processes & Methodologies category 0.15% 0.16% 0.19%
Number of salaries quoted 136 120 163
UK median annual salary £32,000 £37,500 £26,500
Median salary % change year-on-year -14.67% +41.51% -18.46%
10th Percentile £22,594 £19,950 £18,000
90th Percentile £48,750 £70,000 £55,000
UK excluding London median annual salary £32,000 £25,000 £25,500
% change year-on-year +28.00% -1.96% -7.27%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 154,531 162,100 180,377
As % of all permanent IT jobs advertised in the UK 91.12% 91.52% 90.79%
Number of salaries quoted 123,046 129,010 150,500
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a percentage of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 6 months to 14 August 2018.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 225 £32,000 -22.42% 21
UK excluding London +12 154 £32,000 +28.00% 14
South East -11 97 £32,000 +1.59% 5
London -5 78 £35,000 -30.00% 7
Midlands +30 20 £25,969 +29.84% 4
West Midlands +44 18 £22,344 -44.14% 3
North of England +35 14 £41,000 +41.38% 3
Channel Islands - 10 £28,000 -
East of England +27 9 £34,000 +8.80%
Yorkshire +44 7 £41,000 +54.72%
South West +9 7 £28,500 +18.75% 2
North West +8 7 £30,500 -11.59% 2
East Midlands -5 2 £30,000 +50.00% 1

For the 6 months to 14 August 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Ticket Management.

1 142 (61.21%) Windows
2 126 (54.31%) ITIL
3 93 (40.09%) SLA
4 81 (34.91%) Citrix
5 77 (33.19%) Microsoft Office
6 70 (30.17%) Law
6 70 (30.17%) Windows 7
7 69 (29.74%) Finance
8 55 (23.71%) Microsoft
9 50 (21.55%) Legal
10 49 (21.12%) Active Directory
11 47 (20.26%) Service Management
12 43 (18.53%) Blackberry
13 41 (17.67%) Back Office
14 38 (16.38%) Sony
15 33 (14.22%) Windows 10
16 31 (13.36%) VPN
17 30 (12.93%) Service Delivery
17 30 (12.93%) Office 365
18 26 (11.21%) iPhone
18 26 (11.21%) iManage
18 26 (11.21%) SQL
19 25 (10.78%) Java
20 24 (10.34%) C#
20 24 (10.34%) Problem-Solving
21 22 (9.48%) Android
22 21 (9.05%) JIRA
23 20 (8.62%) Apple
23 20 (8.62%) Linux
24 19 (8.19%) Case Management

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.90%) MS Exchange
2 13 (5.60%) SharePoint
3 11 (4.74%) Blackberry Enterprise Server
3 11 (4.74%) Skype for Business
4 5 (2.16%) WordPress
5 3 (1.29%) Exchange Server 2007
6 2 (0.86%) Exchange Server 2010
6 2 (0.86%) Exchange Server 2013
6 2 (0.86%) JBoss
7 1 (0.43%) Apache
7 1 (0.43%) BizTalk Server
7 1 (0.43%) CMS
Applications
1 77 (33.19%) Microsoft Office
2 9 (3.88%) Microsoft Excel
2 9 (3.88%) Microsoft PowerPoint
3 4 (1.72%) MS Visio
4 1 (0.43%) Microsoft Project
Business Applications
1 4 (1.72%) Remedy ITSM
2 2 (0.86%) Magento
2 2 (0.86%) Shopify
3 1 (0.43%) Dynamics CRM
Cloud Services
1 30 (12.93%) Office 365
2 10 (4.31%) Amazon AWS
3 8 (3.45%) Microsoft Azure
4 6 (2.59%) Mimecast
5 4 (1.72%) npm
5 4 (1.72%) Zapier
6 3 (1.29%) Google Cloud Platform
7 2 (0.86%) G Suite
7 2 (0.86%) SaaS
7 2 (0.86%) Salesforce Service Cloud
7 2 (0.86%) Slack
8 1 (0.43%) AWS CloudFormation
8 1 (0.43%) Cloud Computing
8 1 (0.43%) Dynamics 365
8 1 (0.43%) IaaS
8 1 (0.43%) PaaS
Communications & Networking
1 31 (13.36%) VPN
2 16 (6.90%) FTP
2 16 (6.90%) SSL
3 13 (5.60%) SAN
4 12 (5.17%) Firewall
5 11 (4.74%) Remote Desktop
6 7 (3.02%) TCP/IP
7 6 (2.59%) VoIP
8 5 (2.16%) LAN
8 5 (2.16%) Skype
8 5 (2.16%) WAN
9 4 (1.72%) PBX
10 3 (1.29%) DHCP
10 3 (1.29%) DNS
10 3 (1.29%) ISDN
10 3 (1.29%) PSTN
10 3 (1.29%) SMS
11 2 (0.86%) HTTP
11 2 (0.86%) Internet
11 2 (0.86%) Wireless
Database & Business Intelligence
1 10 (4.31%) SQL Server
2 6 (2.59%) SQL Server 2000
3 3 (1.29%) Big Data
3 3 (1.29%) SQL Server 2012
4 2 (0.86%) MySQL
4 2 (0.86%) SQL Server 2005
4 2 (0.86%) SQL Server 2008
5 1 (0.43%) Oracle Database
5 1 (0.43%) Oracle Database 11g
5 1 (0.43%) Oracle Database 12c
5 1 (0.43%) Relational Database
Development Applications
1 21 (9.05%) JIRA
2 7 (3.02%) Android Studio
2 7 (3.02%) Eclipse
2 7 (3.02%) TeamCity
2 7 (3.02%) Trac
2 7 (3.02%) Visual Studio
2 7 (3.02%) Xcode
3 5 (2.16%) Vagrant
4 4 (1.72%) gulp
4 4 (1.72%) Jenkins
4 4 (1.72%) PHPUnit
4 4 (1.72%) Visual Composer
4 4 (1.72%) webpack
5 2 (0.86%) Git (software)
5 2 (0.86%) Maven
6 1 (0.43%) Rational DOORS
6 1 (0.43%) Visual Studio Team System
General
1 70 (30.17%) Law
2 69 (29.74%) Finance
3 50 (21.55%) Legal
4 41 (17.67%) Back Office
5 9 (3.88%) Banking
6 7 (3.02%) Billing
6 7 (3.02%) French Language
7 6 (2.59%) Retail
8 5 (2.16%) Publishing
9 3 (1.29%) Advertising
9 3 (1.29%) Private Banking
9 3 (1.29%) Spanish Language
9 3 (1.29%) Telecoms
10 2 (0.86%) Games
10 2 (0.86%) Italian Language
11 1 (0.43%) German Language
11 1 (0.43%) Military
11 1 (0.43%) Portuguese Language
11 1 (0.43%) Retail Banking
Job Titles
1 119 (51.29%) Analyst
2 74 (31.90%) Service Analyst
3 73 (31.47%) Service Desk Analyst
4 57 (24.57%) Senior Analyst
4 57 (24.57%) Senior Service Desk Analyst
5 40 (17.24%) Support Analyst
6 23 (9.91%) Desktop Support
7 19 (8.19%) IT Support
7 19 (8.19%) Support Engineer
8 16 (6.90%) Operational Support Analyst
8 16 (6.90%) Operations Analyst
8 16 (6.90%) Operations Support Analyst
9 15 (6.47%) 2nd Line Support
10 14 (6.03%) IT Analyst
10 14 (6.03%) Team Leader
11 13 (5.60%) 2nd Line Service Desk Analyst
11 13 (5.60%) Deskside Support
11 13 (5.60%) Developer
11 13 (5.60%) Service Desk Team Leader
12 11 (4.74%) Service Manager
Libraries, Frameworks & Software Standards
1 16 (6.90%) .NET
2 5 (2.16%) CSS
2 5 (2.16%) jQuery
3 4 (1.72%) Ajax
3 4 (1.72%) Highcharts JS
3 4 (1.72%) HTML
3 4 (1.72%) JSON
3 4 (1.72%) Node.js
3 4 (1.72%) REST
3 4 (1.72%) SAML
3 4 (1.72%) Sass
3 4 (1.72%) SVG
3 4 (1.72%) XML
4 2 (0.86%) Apache Camel
4 2 (0.86%) RESTful
4 2 (0.86%) SOAP
4 2 (0.86%) XSLT
5 1 (0.43%) LAMP
5 1 (0.43%) Web Services
Miscellaneous
1 43 (18.53%) Blackberry
2 26 (11.21%) iPhone
3 18 (7.76%) Self-Motivation
4 16 (6.90%) Analytical Skills
5 15 (6.47%) Management Information System
6 6 (2.59%) Video Conferencing
7 5 (2.16%) CMDB
8 4 (1.72%) Fintech
9 3 (1.29%) Public Cloud
10 2 (0.86%) Foreign Exchange (FX)
10 2 (0.86%) Linux Command Line
10 2 (0.86%) User Experience
11 1 (0.43%) Client/Server
11 1 (0.43%) Data Centre
11 1 (0.43%) Hybrid Cloud
11 1 (0.43%) Smartphone
11 1 (0.43%) Video on Demand
Operating Systems
1 142 (61.21%) Windows
2 70 (30.17%) Windows 7
3 33 (14.22%) Windows 10
4 22 (9.48%) Android
5 20 (8.62%) Linux
6 18 (7.76%) Apple iOS
7 15 (6.47%) Windows Server 2008
8 13 (5.60%) Windows Server
8 13 (5.60%) Windows Server 2003
9 12 (5.17%) Windows XP
10 10 (4.31%) Windows Server 2012
11 7 (3.02%) Windows 8
12 6 (2.59%) Mac OS X
12 6 (2.59%) Windows Vista
13 4 (1.72%) Unix
14 3 (1.29%) Mac OS
15 1 (0.43%) BlackBerry OS
Processes & Methodologies
1 126 (54.31%) ITIL
2 47 (20.26%) Service Management
3 30 (12.93%) Service Delivery
4 24 (10.34%) Problem-Solving
5 19 (8.19%) Case Management
6 18 (7.76%) ITSM
6 18 (7.76%) Project Management
7 16 (6.90%) Incident Management
7 16 (6.90%) Release Management
7 16 (6.90%) Software Delivery
7 16 (6.90%) Statistics
8 15 (6.47%) Root Cause Analysis
8 15 (6.47%) Virtual Environments
9 14 (6.03%) Continuous Improvement
9 14 (6.03%) Mentoring
9 14 (6.03%) Problem Management
10 12 (5.17%) Service Desk Management
11 11 (4.74%) Coaching
11 11 (4.74%) Document Management
12 10 (4.31%) Kalman Filter
Programming Languages
1 26 (11.21%) SQL
2 25 (10.78%) Java
3 24 (10.34%) C#
4 16 (6.90%) RPG
5 6 (2.59%) JavaScript
6 5 (2.16%) PHP
7 1 (0.43%) C
7 1 (0.43%) PowerShell
7 1 (0.43%) Python
7 1 (0.43%) Ruby
7 1 (0.43%) VBScript
Qualifications
1 13 (5.60%) ITIL Certification
2 12 (5.17%) MCSE
2 12 (5.17%) Microsoft Certification
3 10 (4.31%) ITIL Foundation Certificate
4 8 (3.45%) Cisco Certification
5 7 (3.02%) CCNP
5 7 (3.02%) Degree
6 6 (2.59%) MCSA
7 5 (2.16%) MCP
7 5 (2.16%) SC Cleared
7 5 (2.16%) Security Cleared
8 3 (1.29%) VMware Certified Professional (VCP)
9 2 (0.86%) CCNA
10 1 (0.43%) A+ Certification
10 1 (0.43%) ACDT
10 1 (0.43%) ACHDS
10 1 (0.43%) ACTC
10 1 (0.43%) HNC
10 1 (0.43%) HND
10 1 (0.43%) MCDST
Quality Assurance & Compliance
1 93 (40.09%) SLA
2 7 (3.02%) PMO
3 6 (2.59%) PMBOK
4 4 (1.72%) Data Quality
5 2 (0.86%) GCP
5 2 (0.86%) SEPA
6 1 (0.43%) GDPR
6 1 (0.43%) ISO/IEC 20000
6 1 (0.43%) QA
System Software
1 49 (21.12%) Active Directory
2 16 (6.90%) Hyper-V
3 12 (5.17%) VMware Infrastructure
4 7 (3.02%) VMware Workstation
5 3 (1.29%) vCloud
5 3 (1.29%) Virtual Machines
5 3 (1.29%) vSphere
5 3 (1.29%) XenApp
6 1 (0.43%) Firmware
6 1 (0.43%) Microsoft App-V
6 1 (0.43%) Oracle RAC
Systems Management
1 12 (5.17%) SCCM
2 9 (3.88%) FortiGate
3 4 (1.72%) Cisco CUCM
3 4 (1.72%) NetBackup
3 4 (1.72%) Norton AntiVirus
3 4 (1.72%) Single Sign-On
4 3 (1.29%) HAProxy
5 2 (0.86%) Tivoli
6 1 (0.43%) Cisco UCCX
6 1 (0.43%) Consul
6 1 (0.43%) Data Guard
6 1 (0.43%) Enterprise Manager Cloud Control
6 1 (0.43%) HP Quality Center
6 1 (0.43%) Oracle Enterprise Manager
6 1 (0.43%) Oracle RMAN
6 1 (0.43%) Packer
6 1 (0.43%) Puppet
6 1 (0.43%) Systems Management Server (SMS)
6 1 (0.43%) Terraform
6 1 (0.43%) ThinApp
Vendors
1 81 (34.91%) Citrix
2 55 (23.71%) Microsoft
3 38 (16.38%) Sony
4 26 (11.21%) iManage
5 20 (8.62%) Apple
6 18 (7.76%) Cisco
7 16 (6.90%) Dynatrace
7 16 (6.90%) SolarWinds
8 14 (6.03%) VMware
9 11 (4.74%) NetApp
9 11 (4.74%) Remedy
9 11 (4.74%) ServiceNow
10 9 (3.88%) SonicWALL
10 9 (3.88%) Symantec
11 8 (3.45%) IBM
12 7 (3.02%) HP
13 6 (2.59%) Dell
13 6 (2.59%) Draytek
13 6 (2.59%) EMC
13 6 (2.59%) Juniper