The following table provides summary statistics for permanent job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 3 months to 24 April 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
UK
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 743 806 833
Rank change year-on-year +63 +27  
Permanent jobs citing Ticket Management 121 161 153
As % of all permanent IT jobs advertised in the UK 0.14% 0.15% 0.14%
As % of the Processes & Methodologies category 0.16% 0.17% 0.16%
Number of salaries quoted 45 69 114
Median salary £35,000 £26,000 £28,500
Median salary % change year-on-year +34.61% -8.77%  
90% offered a salary of more than £18,200 £20,400 £19,000
10% offered a salary of more than £52,000 £50,500 £50,000
UK excluding London median salary £35,000 £25,500 £25,000
% change year-on-year +37.25% +2.00%  

Ticket Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process and methodology skills.

Process & Methodology Skills
UK
Permanent job vacancies with a requirement for process and methodology skills 76628 92534 98045
As % of all permanent IT job vacancies advertised in the UK 89.33% 88.74% 87.11%
Number of salaries quoted 62957 76844 79256
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Ticket Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Ticket Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management.

Salary trend for Ticket Management in the UK

Ticket Management
Salary Histogram

The salary distribution of IT jobs citing Ticket Management over the 3 months to 24 April 2017.

Salary histogram for Ticket Management in the UK

Ticket Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the UK over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 120 £36,250 +36.79% 8
South East +91 55 £37,500 +47.05% 5
London +19 44 £40,000 +3.22% 2
Buckinghamshire - 39 - - 3
Milton Keynes - 32 - - 3
Bletchley - 11 - -
Berkshire +29 8 £26,250 +5.52% 1
West Midlands +28 6 £37,500 +41.50%
East of England +14 6 £32,500 +25.00%
Croydon - 6 £17,000 -
Bracknell +24 5 £40,000 +79.77% 1
South West +22 5 £42,500 +84.78%
Staffordshire +14 4 £37,500 +41.50%
Hampshire +10 4 £37,500 +47.05% 1
Tamworth +5 4 £37,500 +41.50%
Bristol +3 4 - -
Ipswich - 4 £32,500 -
Suffolk - 4 £32,500 -
Cheadle -2 3 £21,000 +2.43% 1
North West -31 3 £21,000 +2.43% 1
Manchester -37 3 £21,000 +2.43% 1
East Sussex - 3 £44,500 -
Southampton - 3 £28,750 - 1
Slough - 3 £25,000 -
Brighton - 3 £44,500 -
Birmingham +29 2 £42,500 +136.11%
Essex - 2 - -
Brentwood - 2 - -
City of London - 2 £50,000 -
Edinburgh +7 1 £20,000 -6.97%

For the 6 months to 24 April 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Ticket Management.

1 137 (61.99%) Windows
2 126 (57.01%) SLA
3 116 (52.49%) Microsoft Office
4 113 (51.13%) ITIL
5 97 (43.89%) Citrix
6 90 (40.72%) Windows 7
7 88 (39.82%) Finance
8 87 (39.37%) Legal
9 78 (35.29%) Service Management
10 77 (34.84%) VPN
11 57 (25.79%) Active Directory
12 56 (25.34%) Microsoft
13 43 (19.46%) Cisco
14 38 (17.19%) Case Management
15 37 (16.74%) Virtual Environments
16 36 (16.29%) Law
17 35 (15.84%) Document Management
18 25 (11.31%) Incident Management
19 24 (10.86%) Mitel
19 24 (10.86%) Mimecast
20 23 (10.41%) Analytical Skills
20 23 (10.41%) Microsoft Certification
21 22 (9.95%) Back Office
22 20 (9.05%) Linux
23 19 (8.60%) Unix
24 18 (8.14%) Blackberry Enterprise Server
25 17 (7.69%) Data Centre
26 16 (7.24%) SQL
26 16 (7.24%) Change Management
26 16 (7.24%) ITSM

Ticket Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.14%) Blackberry Enterprise Server
2 7 (3.17%) Exchange Server 2010
2 7 (3.17%) IBM Notes
2 7 (3.17%) MS Exchange
3 2 (0.90%) Exchange Server 2007
3 2 (0.90%) SharePoint
4 1 (0.45%) Apache
4 1 (0.45%) Apache Pig
4 1 (0.45%) BizTalk Server
4 1 (0.45%) CMS
4 1 (0.45%) IIS
4 1 (0.45%) Skype for Business
4 1 (0.45%) Tomcat
Applications
1 116 (52.49%) Microsoft Office
2 5 (2.26%) Microsoft Excel
3 2 (0.90%) Microsoft PowerPoint
4 1 (0.45%) Camtasia
4 1 (0.45%) Microsoft Project
4 1 (0.45%) MS Visio
4 1 (0.45%) Spreadsheet
Business Applications
1 2 (0.90%) SAP MM
1 2 (0.90%) SAP PM
2 1 (0.45%) CiviCRM
2 1 (0.45%) Dynamics GP
2 1 (0.45%) Lorenzo
2 1 (0.45%) Salesforce.com CRM
Cloud Services
1 24 (10.86%) Mimecast
2 14 (6.33%) Office 365
3 11 (4.98%) Microsoft Azure
4 7 (3.17%) Amazon AWS
5 5 (2.26%) Cloud Computing
5 5 (2.26%) Google Cloud Platform
5 5 (2.26%) SaaS
Communications & Networking
1 77 (34.84%) VPN
2 9 (4.07%) DNS
2 9 (4.07%) Firewall
3 8 (3.62%) WAN
4 7 (3.17%) BGP
4 7 (3.17%) Remote Desktop
5 6 (2.71%) HTTP
5 6 (2.71%) HTTPS
5 6 (2.71%) Internet
5 6 (2.71%) SAN
5 6 (2.71%) TCP/IP
6 5 (2.26%) Broadband
6 5 (2.26%) IMAP
6 5 (2.26%) LAN
6 5 (2.26%) SMTP
7 4 (1.81%) DHCP
7 4 (1.81%) Unified Communications
7 4 (1.81%) VoIP
7 4 (1.81%) Wireless
8 3 (1.36%) NAS
Database & Business Intelligence
1 10 (4.52%) Oracle Database
2 9 (4.07%) SQL Server
3 7 (3.17%) Relational Database
4 6 (2.71%) RDBMS
5 5 (2.26%) Azure SQL Database
5 5 (2.26%) DocumentDB
5 5 (2.26%) Redis
6 3 (1.36%) SQL Server Reporting Services
7 2 (0.90%) Oracle Database 10g
7 2 (0.90%) Oracle Database 11g
7 2 (0.90%) Oracle Database 12c
8 1 (0.45%) Apache Hive
8 1 (0.45%) BusinessObjects
8 1 (0.45%) Crystal Reports
8 1 (0.45%) Hadoop
8 1 (0.45%) HBase
8 1 (0.45%) MS Access
8 1 (0.45%) SQL Server 2012
8 1 (0.45%) SQL Server 2014
8 1 (0.45%) Sqoop
Development Applications
1 11 (4.98%) JIRA
2 8 (3.62%) Git (software)
2 8 (3.62%) Toad
3 6 (2.71%) NUnit
3 6 (2.71%) Subversion
4 5 (2.26%) Jasmine
4 5 (2.26%) MSTest
4 5 (2.26%) Selenium
4 5 (2.26%) Team Foundation Server
5 1 (0.45%) Ant
5 1 (0.45%) Jenkins
5 1 (0.45%) Maven
5 1 (0.45%) Moq
5 1 (0.45%) Octopus Deploy
5 1 (0.45%) SQL Server Management Studio (SSMS)
5 1 (0.45%) TeamCity
5 1 (0.45%) Visual Studio
General
1 88 (39.82%) Finance
2 87 (39.37%) Legal
3 36 (16.29%) Law
4 22 (9.95%) Back Office
5 15 (6.79%) Telecoms
6 14 (6.33%) Billing
7 11 (4.98%) Publishing
8 9 (4.07%) Retail
9 7 (3.17%) Front Office
10 4 (1.81%) Marketing
10 4 (1.81%) Spanish Language
11 2 (0.90%) Advertising
11 2 (0.90%) Multimedia
12 1 (0.45%) Banking
12 1 (0.45%) Local Government
12 1 (0.45%) Pharmaceutical
Job Titles
1 106 (47.96%) Analyst
2 98 (44.34%) Service Analyst
3 80 (36.20%) Service Desk Analyst
4 39 (17.65%) Senior Analyst
5 31 (14.03%) Senior Service Desk Analyst
6 25 (11.31%) Team Leader
7 23 (10.41%) Service Desk Team Leader
8 15 (6.79%) Support Engineer
9 11 (4.98%) 1st Line Service Desk Analyst
10 10 (4.52%) DBA
10 10 (4.52%) Oracle DBA
11 9 (4.07%) Deskside Analyst
11 9 (4.07%) Service Manager
12 8 (3.62%) Developer
12 8 (3.62%) IT Engineer
12 8 (3.62%) Senior DBA
12 8 (3.62%) Senior Oracle DBA
13 7 (3.17%) 1st Line Support
14 6 (2.71%) Administrator
14 6 (2.71%) Applications Support
Libraries, Frameworks & Software Standards
1 8 (3.62%) HTML
2 7 (3.17%) CSS
3 6 (2.71%) AngularJS
3 6 (2.71%) Entity Framework
3 6 (2.71%) Middleware
4 5 (2.26%) .NET
4 5 (2.26%) .NET Framework
4 5 (2.26%) CSS3
4 5 (2.26%) HTML5
4 5 (2.26%) jQuery
4 5 (2.26%) KnockoutJS
4 5 (2.26%) LESS
4 5 (2.26%) NHibernate
4 5 (2.26%) RabbitMQ
4 5 (2.26%) Sass
4 5 (2.26%) Twitter Bootstrap
5 4 (1.81%) ASP.NET
5 4 (1.81%) ASP.NET MVC
5 4 (1.81%) Web Services
6 3 (1.36%) ASP.NET Web API
Miscellaneous
1 23 (10.41%) Analytical Skills
2 17 (7.69%) Data Centre
3 13 (5.88%) Management Information System
4 12 (5.43%) Video Conferencing
5 8 (3.62%) CMDB
5 8 (3.62%) Replication
6 5 (2.26%) Clustering
7 4 (1.81%) Blackberry
8 3 (1.36%) User Experience
8 3 (1.36%) Wiki
9 2 (0.90%) Mobile App
10 1 (0.45%) Computer Science
10 1 (0.45%) Data Protection Act
10 1 (0.45%) Digital Media
10 1 (0.45%) Enterprise Software
10 1 (0.45%) EPoS
10 1 (0.45%) Foreign Exchange (FX)
10 1 (0.45%) iPhone
Operating Systems
1 137 (61.99%) Windows
2 90 (40.72%) Windows 7
3 20 (9.05%) Linux
4 19 (8.60%) Unix
5 9 (4.07%) Windows Server
5 9 (4.07%) Windows Server 2008
6 8 (3.62%) Windows 8
7 6 (2.71%) Mac OS
7 6 (2.71%) Windows XP
8 2 (0.90%) Windows 10
Processes & Methodologies
1 113 (51.13%) ITIL
2 78 (35.29%) Service Management
3 38 (17.19%) Case Management
4 37 (16.74%) Virtual Environments
5 35 (15.84%) Document Management
6 25 (11.31%) Incident Management
7 16 (7.24%) Change Management
7 16 (7.24%) ITSM
8 14 (6.33%) High Availability
8 14 (6.33%) ITIL V3
9 12 (5.43%) Problem Management
9 12 (5.43%) Service Delivery
10 11 (4.98%) CRM
11 10 (4.52%) Agile Software Development
12 9 (4.07%) Continuous Improvement
13 8 (3.62%) Capacity Planning
13 8 (3.62%) Performance Monitoring
13 8 (3.62%) Performance Tuning
13 8 (3.62%) Security Patching
14 7 (3.17%) Root Cause Analysis
Programming Languages
1 16 (7.24%) SQL
2 9 (4.07%) C#
3 7 (3.17%) JavaScript
4 5 (2.26%) TypeScript
5 4 (1.81%) PowerShell
5 4 (1.81%) Shell Script
6 2 (0.90%) Java
6 2 (0.90%) VB
7 1 (0.45%) Bash Shell
7 1 (0.45%) C
7 1 (0.45%) Perl
7 1 (0.45%) PL/SQL
Qualifications
1 23 (10.41%) Microsoft Certification
2 14 (6.33%) Cisco Certification
2 14 (6.33%) MCSE
3 13 (5.88%) CCNA
4 12 (5.43%) MCP
5 9 (4.07%) A+ Certification
6 8 (3.62%) Degree
7 5 (2.26%) CCNP
7 5 (2.26%) MCDST
7 5 (2.26%) MCSA
7 5 (2.26%) Network+ Certification
8 4 (1.81%) ITIL Certification
8 4 (1.81%) MCTS
8 4 (1.81%) SC Cleared
8 4 (1.81%) Security Cleared
9 1 (0.45%) ISEB
9 1 (0.45%) JNCIA
9 1 (0.45%) JNCIP
9 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 126 (57.01%) SLA
2 2 (0.90%) QA
System Software
1 57 (25.79%) Active Directory
2 5 (2.26%) Hyper-V
3 2 (0.90%) Oracle RAC
3 2 (0.90%) VMware Infrastructure
4 1 (0.45%) Docker
4 1 (0.45%) HDFS
4 1 (0.45%) Terminal Services
4 1 (0.45%) XenApp
4 1 (0.45%) XenDesktop
Systems Management
1 10 (4.52%) Data Guard
1 10 (4.52%) Enterprise Manager Cloud Control
1 10 (4.52%) Oracle Enterprise Manager
1 10 (4.52%) Oracle RMAN
2 8 (3.62%) Tivoli
2 8 (3.62%) Tivoli Storage Manager
3 5 (2.26%) NetBackup
4 3 (1.36%) Cisco CUCM
4 3 (1.36%) Cisco UCCX
5 2 (0.90%) SCCM
6 1 (0.45%) Ambari
6 1 (0.45%) Hadoop YARN
6 1 (0.45%) Norton AntiVirus
6 1 (0.45%) Oozie
6 1 (0.45%) WSUS
Vendors
1 97 (43.89%) Citrix
2 56 (25.34%) Microsoft
3 43 (19.46%) Cisco
4 24 (10.86%) Mitel
5 13 (5.88%) Symantec
6 12 (5.43%) IBM
7 11 (4.98%) Oracle
8 10 (4.52%) Juniper
9 9 (4.07%) ServiceNow
10 8 (3.62%) NetApp
11 7 (3.17%) CheckPoint
11 7 (3.17%) Lotus
12 5 (2.26%) Google
12 5 (2.26%) VMware
13 4 (1.81%) Fujitsu
14 3 (1.36%) Brocade
14 3 (1.36%) Extreme Networks
14 3 (1.36%) HP
14 3 (1.36%) Remedy
14 3 (1.36%) Xerox
London
Plan-Net
Salary: Competitive rate
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 4 days ago
Cheadle, Cheshire
FT Select
Salary: From £20,000 to £24,000 per annum + company benefits
Posted: 4 days ago
Southampton
aap3
Salary: Highly Competitive + Benefits
Posted: 12 days ago
London
Venturi
Salary: £60000.00 - £65000.00 per annum + Bonus and Benefits
Posted: 5 days ago