Period
to 7 April 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Design over the 6 months to 7 April 2020 with a comparison to the same period in the previous 2 years.

Service Design
UK
6 months to
7 Apr 2020
Same period 2019 Same period 2018
Rank 446 393 518
Rank change year-on-year -53 +125 -56
Permanent jobs citing Service Design 693 1,169 972
As % of all permanent jobs advertised in the UK 0.60% 0.78% 0.54%
As % of the Processes & Methodologies category 0.65% 0.85% 0.59%
Number of salaries quoted 550 743 652
Median annual salary £56,514 £57,500 £55,000
Median salary % change year-on-year -1.72% +4.55% +4.76%
10th Percentile £36,976 £36,250 £36,250
90th Percentile £85,000 £90,000 £77,500
UK excluding London median annual salary £55,000 £54,246 £52,500
% change year-on-year +1.39% +3.33% +10.53%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 106,020 137,502 164,438
As % of all permanent IT jobs advertised in the UK 91.93% 92.16% 92.19%
Number of salaries quoted 84,093 108,150 133,646
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,000 £29,000
90th Percentile £88,750 £85,000 £81,250
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Salary Trend

3-month moving average salary quoted in jobs citing Service Design.

Salary trend for Service Design in the UK

Service Design
Salary Histogram

Salary distribution for jobs citing Service Design over the 6 months to 7 April 2020.

Salary histogram for Service Design in the UK

Service Design
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Design within the UK over the 6 months to 7 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 625 £56,514 -1.72% 69
UK excluding London -18 434 £55,000 +1.39% 50
London -72 228 £60,000 -7.69% 21
South East +55 158 £55,000 -2.22% 7
North of England -1 113 £52,500 +10.53% 21
Midlands -19 64 £55,000 -4.35% 3
Yorkshire +56 56 £53,750 +46.13% 11
North West -24 48 £52,500 -12.50% 9
Work from Home -29 45 £60,000 -7.69% 3
West Midlands -14 43 £55,000 -6.38% 2
South West +1 31 £55,000 +10.00% 3
East of England +37 26 £61,500 +11.82% 14
Scotland +26 23 £60,000 +41.18% 2
East Midlands +26 21 £55,354 +19.68% 1
Northern Ireland +28 16 £35,000 -22.22%
North East +1 9 £47,500 +10.22% 1
Wales -17 3 £38,750 -13.89%

For the 6 months to 7 April 2020, IT jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Design.

1 263 (37.95%) Agile Software Development
2 242 (34.92%) ITIL
3 171 (24.68%) Service Management
4 147 (21.21%) Service Delivery
5 137 (19.77%) User Experience
6 116 (16.74%) Finance
7 86 (12.41%) Microsoft
8 85 (12.27%) Azure
8 85 (12.27%) Security Cleared
9 76 (10.97%) Problem-Solving
10 75 (10.82%) ITIL V3
10 75 (10.82%) Project Management
11 71 (10.25%) ITSM
12 69 (9.96%) Degree
13 67 (9.67%) SC Cleared
13 67 (9.67%) Public Sector
14 66 (9.52%) Presales
15 58 (8.37%) JavaScript
16 56 (8.08%) Stakeholder Management
17 55 (7.94%) DevOps
18 52 (7.50%) Wireframes
18 52 (7.50%) Project Delivery
19 50 (7.22%) Continuous Improvement
20 49 (7.07%) SaaS
20 49 (7.07%) AWS
21 48 (6.93%) HTML
22 47 (6.78%) Analytical Skills
23 45 (6.49%) Mentoring
23 45 (6.49%) .NET
23 45 (6.49%) ITIL Certification

Service Design
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (2.89%) SharePoint
2 17 (2.45%) CMS
3 13 (1.88%) Confluence
4 8 (1.15%) Drupal
5 5 (0.72%) Umbraco
6 4 (0.58%) Apache
6 4 (0.58%) EPiServer
6 4 (0.58%) IIS
6 4 (0.58%) Oracle SOA Suite
6 4 (0.58%) Sitecore CMS
6 4 (0.58%) WebSphere
7 3 (0.43%) SharePoint 2010
7 3 (0.43%) SharePoint 2013
8 1 (0.14%) Adobe Experience Manager
8 1 (0.14%) Anypoint
8 1 (0.14%) BizTalk Server
8 1 (0.14%) MS Exchange
8 1 (0.14%) Skype for Business
8 1 (0.14%) Tomcat
8 1 (0.14%) WordPress
Applications
1 31 (4.47%) Microsoft Office
2 21 (3.03%) Sketch
3 17 (2.45%) Microsoft Excel
4 16 (2.31%) InVision
5 13 (1.88%) Microsoft PowerPoint
6 11 (1.59%) MS Visio
7 10 (1.44%) Adobe XD
8 5 (0.72%) Figma
9 4 (0.58%) OmniGraffle
10 3 (0.43%) Adobe Creative Suite
10 3 (0.43%) Marvel
11 1 (0.14%) Microsoft Project
11 1 (0.14%) Zeplin
Business Applications
1 13 (1.88%) Dynamics CRM
2 8 (1.15%) SAP Hybris
3 4 (0.58%) Markit EDM
3 4 (0.58%) Salesforce.com CRM
3 4 (0.58%) Sparx Enterprise Architect
3 4 (0.58%) thinkFolio
4 1 (0.14%) Magento
4 1 (0.14%) Remedy ITSM
Cloud Services
1 85 (12.27%) Azure
2 49 (7.07%) AWS
2 49 (7.07%) SaaS
3 39 (5.63%) Office 365
4 24 (3.46%) IaaS
5 23 (3.32%) PaaS
6 17 (2.45%) Google Analytics
7 12 (1.73%) Azure Active Directory
8 9 (1.30%) Dynamics 365
9 8 (1.15%) GCP
9 8 (1.15%) Power Platform
10 5 (0.72%) Adobe Creative Cloud
10 5 (0.72%) PowerApps
11 2 (0.29%) GitHub
11 2 (0.29%) Microsoft Flow
11 2 (0.29%) OneDrive
12 1 (0.14%) Cloud Computing
12 1 (0.14%) G Suite
12 1 (0.14%) Mimecast
12 1 (0.14%) WhatsApp
Communications & Networking
1 14 (2.02%) LAN
1 14 (2.02%) WAN
2 11 (1.59%) Firewall
3 10 (1.44%) Internet
4 9 (1.30%) Wireless
5 6 (0.87%) Cisco ASA
5 6 (0.87%) Cisco Firepower
5 6 (0.87%) Cisco ISE
5 6 (0.87%) Cisco Nexus
5 6 (0.87%) Cisco Wireless
5 6 (0.87%) Intranet
5 6 (0.87%) MPLS
6 5 (0.72%) Ethernet
6 5 (0.72%) SDH
6 5 (0.72%) VoIP
6 5 (0.72%) VPN
7 4 (0.58%) Unified Communications
8 3 (0.43%) HTTP
8 3 (0.43%) VLAN
8 3 (0.43%) VPLS
Database & Business Intelligence
1 33 (4.76%) SQL Server
2 17 (2.45%) Big Data
2 17 (2.45%) Relational Database
3 11 (1.59%) Data Warehouse
4 5 (0.72%) SQL Server 2012
4 5 (0.72%) SQL Server Reporting Services
5 4 (0.58%) BusinessObjects
5 4 (0.58%) NoSQL
6 3 (0.43%) Power BI
6 3 (0.43%) SQL Server 2005
6 3 (0.43%) SQL Server Analysis Services
6 3 (0.43%) SQL Server Integration Services
7 2 (0.29%) Blockchain
7 2 (0.29%) MongoDB
7 2 (0.29%) SQL Server 2008
7 2 (0.29%) SQL Server 2014
7 2 (0.29%) SQL Server 2017
7 2 (0.29%) VLDB
8 1 (0.14%) OLAP
8 1 (0.14%) PostgreSQL
Development Applications
1 14 (2.02%) Axure RP
2 13 (1.88%) JIRA
3 11 (1.59%) Balsamiq
4 10 (1.44%) Visual Studio
5 6 (0.87%) Git (software)
6 5 (0.72%) Jenkins
7 2 (0.29%) Bitbucket
7 2 (0.29%) Grunt
7 2 (0.29%) Oracle APEX
7 2 (0.29%) Oracle Forms
8 1 (0.14%) Atlassian Bamboo
8 1 (0.14%) CircleCI
8 1 (0.14%) Rational DOORS
8 1 (0.14%) SonarQube
General
1 116 (16.74%) Finance
2 67 (9.67%) Public Sector
3 41 (5.92%) Banking
3 41 (5.92%) Retail
4 39 (5.63%) Marketing
5 22 (3.17%) Telecoms
6 18 (2.60%) Legal
7 17 (2.45%) Police
8 12 (1.73%) Publishing
9 8 (1.15%) Games
10 7 (1.01%) Military
11 5 (0.72%) Back Office
11 5 (0.72%) Front Office
12 4 (0.58%) Law
12 4 (0.58%) Retail Banking
13 3 (0.43%) Aerospace
13 3 (0.43%) Automotive
13 3 (0.43%) Local Government
14 2 (0.29%) Financial Institution
15 1 (0.14%) Manufacturing
Job Titles
1 145 (20.92%) Architect
2 100 (14.43%) Designer
3 91 (13.13%) Analyst
4 74 (10.68%) Service Manager
5 62 (8.95%) Developer
6 59 (8.51%) Service Architect
7 51 (7.36%) Business Analyst
8 41 (5.92%) UX Designer
9 40 (5.77%) Solutions Architect
10 37 (5.34%) IT Manager
11 34 (4.91%) Service Analyst
12 33 (4.76%) Delivery Manager
13 29 (4.18%) Agile Business Analyst
14 25 (3.61%) IT Services Manager
14 25 (3.61%) Senior Architect
15 23 (3.32%) Consultant
16 21 (3.03%) Enterprise Architect
16 21 (3.03%) Service Delivery Manager
16 21 (3.03%) Service Design Analyst
17 20 (2.89%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 48 (6.93%) HTML
2 45 (6.49%) .NET
3 27 (3.90%) RESTful
3 27 (3.90%) Web Services
4 25 (3.61%) CSS
5 23 (3.32%) XML
6 19 (2.74%) .NET Framework
7 16 (2.31%) JSON
8 15 (2.16%) Ajax
8 15 (2.16%) AngularJS
9 13 (1.88%) REST
10 12 (1.73%) CSS3
10 12 (1.73%) HTML5
11 9 (1.30%) Middleware
12 7 (1.01%) jQuery
12 7 (1.01%) Sass
12 7 (1.01%) Spring
13 6 (0.87%) ASP.NET
14 5 (0.72%) .NET Core
14 5 (0.72%) Node.js
Miscellaneous
1 137 (19.77%) User Experience
2 47 (6.78%) Analytical Skills
3 31 (4.47%) Data Centre
4 22 (3.17%) Self-Motivation
5 18 (2.60%) Management Information System
6 17 (2.45%) e-Learning
7 15 (2.16%) Smart Meter
8 14 (2.02%) Hybrid Cloud
9 13 (1.88%) Private Cloud
10 11 (1.59%) Virtual Team
11 9 (1.30%) Robotics
12 8 (1.15%) Greenfield Project
12 8 (1.15%) IVR
13 6 (0.87%) Cloud Native
14 5 (0.72%) Blog
14 5 (0.72%) Social Media
15 4 (0.58%) Mainframe
15 4 (0.58%) Online Games
15 4 (0.58%) Public Cloud
16 3 (0.43%) Enterprise Cloud
Operating Systems
1 27 (3.90%) Windows
2 22 (3.17%) Linux
3 10 (1.44%) Windows Server
4 9 (1.30%) Unix
5 5 (0.72%) Windows Server 2012
6 4 (0.58%) AIX
6 4 (0.58%) Windows 10
6 4 (0.58%) Windows Server 2008
6 4 (0.58%) zOS
7 3 (0.43%) Windows Server 2016
8 1 (0.14%) MVS
8 1 (0.14%) Windows 7
Processes & Methodologies
1 263 (37.95%) Agile Software Development
2 242 (34.92%) ITIL
3 171 (24.68%) Service Management
4 147 (21.21%) Service Delivery
5 76 (10.97%) Problem-Solving
6 75 (10.82%) ITIL V3
6 75 (10.82%) Project Management
7 71 (10.25%) ITSM
8 66 (9.52%) Presales
9 56 (8.08%) Stakeholder Management
10 55 (7.94%) DevOps
11 52 (7.50%) Project Delivery
11 52 (7.50%) Wireframes
12 50 (7.22%) Continuous Improvement
13 45 (6.49%) Mentoring
14 44 (6.35%) Business Development
15 43 (6.20%) Scrum
15 43 (6.20%) User-Centered Design (UCD)
16 42 (6.06%) PRINCE2
16 42 (6.06%) User Stories
Programming Languages
1 58 (8.37%) JavaScript
2 34 (4.91%) SQL
3 25 (3.61%) C
3 25 (3.61%) Java
4 22 (3.17%) Python
5 17 (2.45%) Scala
6 12 (1.73%) Java 8
7 11 (1.59%) C#
8 10 (1.44%) PHP
9 3 (0.43%) Kotlin
9 3 (0.43%) PowerShell
9 3 (0.43%) T-SQL
10 2 (0.29%) PL/SQL
10 2 (0.29%) Shell Script
11 1 (0.14%) Ruby
11 1 (0.14%) VB
Qualifications
1 85 (12.27%) Security Cleared
2 69 (9.96%) Degree
3 67 (9.67%) SC Cleared
4 45 (6.49%) ITIL Certification
5 15 (2.16%) CCNP
5 15 (2.16%) Cisco Certification
6 11 (1.59%) PRINCE2 Certification
7 10 (1.44%) AWS Certification
8 9 (1.30%) Master's Degree
9 7 (1.01%) TOGAF Certification
10 6 (0.87%) DV Cleared
10 6 (0.87%) Microsoft Certification
11 5 (0.72%) CCNA
11 5 (0.72%) ITIL Foundation Certificate
12 4 (0.58%) DBS Check
12 4 (0.58%) ISEB
12 4 (0.58%) MCSE
13 3 (0.43%) CISSP
13 3 (0.43%) HNC
13 3 (0.43%) MCP
Quality Assurance & Compliance
1 14 (2.02%) SLA
2 12 (1.73%) QA
3 10 (1.44%) ISO/IEC 20000
3 10 (1.44%) ISO/IEC 27001
4 6 (0.87%) GDPR
5 4 (0.58%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 4 (0.58%) PCI DSS
5 4 (0.58%) PMO
6 3 (0.43%) Cyber Essentials
6 3 (0.43%) Cyber Essentials PLUS
7 2 (0.29%) Actionable Recommendations
7 2 (0.29%) ISO 9001
8 1 (0.14%) COBIT
8 1 (0.14%) COSO
8 1 (0.14%) JSP 440
8 1 (0.14%) NIST
System Software
1 19 (2.74%) Active Directory
1 19 (2.74%) VMware Infrastructure
2 4 (0.58%) Docker
3 1 (0.14%) Hyper-V
3 1 (0.14%) Virtual Desktop
Systems Management
1 7 (1.01%) SCCM
2 6 (0.87%) Cisco Prime
2 6 (0.87%) Stealthwatch
3 3 (0.43%) Puppet
4 2 (0.29%) Ansible
4 2 (0.29%) Kubernetes
4 2 (0.29%) Microsoft Intune
5 1 (0.14%) NetIQ Identity Manager
5 1 (0.14%) Oracle Identity Management
5 1 (0.14%) SCOM
5 1 (0.14%) Single Sign-On
Vendors
1 86 (12.41%) Microsoft
2 30 (4.33%) Cisco
3 26 (3.75%) ServiceNow
4 24 (3.46%) Oracle
5 23 (3.32%) VMware
6 19 (2.74%) Google
7 17 (2.45%) SAP
8 16 (2.31%) Adobe
9 13 (1.88%) Juniper
10 12 (1.73%) Capita
10 12 (1.73%) Remedy
11 11 (1.59%) Citrix
12 9 (1.30%) Salesforce.com
13 8 (1.15%) ATG
13 8 (1.15%) hybris
14 6 (0.87%) CheckPoint
14 6 (0.87%) IronPort
14 6 (0.87%) Meraki
14 6 (0.87%) Palo Alto
15 4 (0.58%) Workday