Period
to 2 August 2021

The following table provides summary statistics for permanent job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Design over the 6 months to 2 August 2021 with a comparison to the same period in the previous 2 years.

Service Design
UK
6 months to
2 Aug 2021
Same period 2020 Same period 2019
Rank 440 405 418
Rank change year-on-year -35 +13 +120
Permanent jobs citing Service Design 768 465 1,093
As % of all permanent jobs advertised in the UK 0.68% 0.68% 0.76%
As % of the Processes & Methodologies category 0.72% 0.74% 0.82%
Number of salaries quoted 486 326 721
10th Percentile £40,000 £40,000 £36,782
25th Percentile £45,000 £48,750 £42,500
Median annual salary (50th Percentile) £60,000 £59,627 £55,000
Median % change year-on-year +0.63% +8.41% -
75th Percentile £75,984 £76,250 £72,500
90th Percentile £86,750 £100,000 £81,250
UK excluding London median annual salary £55,000 £57,500 £50,000
% change year-on-year -4.35% +15.00% -8.68%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 106,102 62,992 133,680
As % of all permanent IT jobs advertised in the UK 93.76% 92.77% 92.68%
Number of salaries quoted 72,296 50,993 106,655
10th Percentile £32,500 £32,500 £30,000
25th Percentile £42,222 £41,250 £37,500
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £73,750 £70,000
90th Percentile £92,500 £90,000 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Salary Trend

3-month moving average salary quoted in jobs citing Service Design.

Salary trend for Service Design in the UK

Service Design
Salary Histogram

Salary distribution for jobs citing Service Design over the 6 months to 2 August 2021.

Salary histogram for Service Design in the UK

Service Design
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Design within the UK over the 6 months to 2 August 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 646 £62,500 +4.17% 140
UK excluding London -67 401 £55,000 -4.35% 87
London -2 275 £70,000 +3.70% 67
Work from Home -138 135 £60,000 -18.64% 30
North of England -38 115 £51,500 -3.74% 23
South East -86 110 £63,750 +6.25% 17
Midlands -25 82 £53,750 -17.31% 20
West Midlands -19 72 £55,762 -14.21% 14
North West -24 68 £55,381 +3.52% 15
South West -100 43 £52,500 -10.64% 6
Yorkshire -50 40 £50,000 -4.76% 7
Scotland -49 29 £58,820 +17.64% 7
East of England -49 18 £70,000 -24.32% 7
East Midlands -50 10 £44,938 -25.10% 6
North East -26 7 £51,500 +47.14% 1
Wales -18 4 £44,000 +25.71% 1

For the 6 months to 2 August 2021, IT jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Service Design.

1 424 (55.21%) Agile Software Development
2 259 (33.72%) Social Skills
3 190 (24.74%) User Experience
4 159 (20.70%) DevOps
5 155 (20.18%) Security Cleared
6 153 (19.92%) Azure
6 153 (19.92%) ITIL
6 153 (19.92%) User Research
7 150 (19.53%) Problem-Solving
8 138 (17.97%) SC Cleared
9 120 (15.63%) AWS
10 118 (15.36%) Public Sector
11 113 (14.71%) Service Delivery
12 112 (14.58%) Finance
13 108 (14.06%) SDLC
14 106 (13.80%) Service Management
15 105 (13.67%) Docker
16 102 (13.28%) Kubernetes
17 100 (13.02%) JIRA
18 97 (12.63%) Prototyping
19 94 (12.24%) User-Centered Design (UCD)
20 92 (11.98%) Mentoring
21 91 (11.85%) Jenkins
22 88 (11.46%) Workshop Facilitation
22 88 (11.46%) Infrastructure as Code
23 86 (11.20%) Stakeholder Management
23 86 (11.20%) Configuration Management
24 85 (11.07%) Ansible
25 84 (10.94%) Terraform
26 83 (10.81%) Linux

Service Design
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (1.69%) CMS
2 11 (1.43%) Confluence
2 11 (1.43%) SharePoint
3 3 (0.39%) Elasticsearch
3 3 (0.39%) OpenStack
4 2 (0.26%) Apache Spark
5 1 (0.13%) Apache
5 1 (0.13%) ArcGIS
5 1 (0.13%) IIS
5 1 (0.13%) MS Exchange
5 1 (0.13%) Oracle SOA Suite
5 1 (0.13%) SAS
Applications
1 33 (4.30%) Sketch
2 32 (4.17%) InVision
3 25 (3.26%) Figma
4 12 (1.56%) Microsoft PowerPoint
5 10 (1.30%) Microsoft Excel
6 6 (0.78%) Marvel
6 6 (0.78%) MS Visio
6 6 (0.78%) UserZoom
7 5 (0.65%) Microsoft Office
7 5 (0.65%) Photoshop
7 5 (0.65%) UXPin
8 4 (0.52%) Adobe Illustrator
8 4 (0.52%) Zeplin
9 2 (0.26%) Adobe Creative Suite
10 1 (0.13%) InDesign
10 1 (0.13%) OmniGraffle
Business Applications
1 8 (1.04%) Dynamics CRM
2 6 (0.78%) Sparx Enterprise Architect
3 4 (0.52%) Maximo
4 3 (0.39%) Oracle EBS
4 3 (0.39%) Oracle ERP
4 3 (0.39%) SAP Oil and Gas
5 1 (0.13%) Dynamics GP
5 1 (0.13%) Remedy ITSM
5 1 (0.13%) SAP MM
5 1 (0.13%) SAP SD
5 1 (0.13%) Workday HCM
5 1 (0.13%) Workfront
Cloud Services
1 153 (19.92%) Azure
2 120 (15.63%) AWS
3 53 (6.90%) SaaS
4 30 (3.91%) Microsoft 365
5 15 (1.95%) IaaS
5 15 (1.95%) PaaS
6 14 (1.82%) GCP
7 9 (1.17%) Power Platform
8 8 (1.04%) Dynamics 365
8 8 (1.04%) Miro
8 8 (1.04%) OneDrive
9 7 (0.91%) Serverless
10 5 (0.65%) Google Analytics
10 5 (0.65%) Yammer
11 4 (0.52%) Adobe Creative Cloud
11 4 (0.52%) Amazon EKS
11 4 (0.52%) Azure Active Directory
12 3 (0.39%) AWS CloudFormation
12 3 (0.39%) AWS Lambda
12 3 (0.39%) AWS Step Functions
Communications & Networking
1 24 (3.13%) Internet
2 21 (2.73%) Firewall
3 20 (2.60%) WAN
4 18 (2.34%) Ethernet
5 17 (2.21%) SD-WAN
6 12 (1.56%) MPLS
7 11 (1.43%) Wi-Fi
7 11 (1.43%) Wireless
8 10 (1.30%) VPN
9 9 (1.17%) Cisco ASA
9 9 (1.17%) LAN
10 8 (1.04%) Broadband
11 7 (0.91%) BGP
11 7 (0.91%) IPv6
11 7 (0.91%) OSPF
11 7 (0.91%) RSVP
11 7 (0.91%) TCP/IP
11 7 (0.91%) Unified Communications
12 6 (0.78%) Cisco Nexus
13 5 (0.65%) Cisco ISE
Database & Business Intelligence
1 20 (2.60%) Relational Database
2 19 (2.47%) Big Data
3 7 (0.91%) MySQL
3 7 (0.91%) Power BI
4 6 (0.78%) NoSQL
4 6 (0.78%) PostgreSQL
4 6 (0.78%) SQL Server
5 5 (0.65%) Data Warehouse
6 4 (0.52%) Amazon DynamoDB
6 4 (0.52%) MongoDB
6 4 (0.52%) Oracle Reports
7 3 (0.39%) Hadoop
8 2 (0.26%) Amazon Aurora
8 2 (0.26%) Amazon Redshift
8 2 (0.26%) BusinessObjects
8 2 (0.26%) Metadata
8 2 (0.26%) Qlik Sense
9 1 (0.13%) Blockchain
9 1 (0.13%) Data Lake
9 1 (0.13%) Redshift Spectrum
Development Applications
1 100 (13.02%) JIRA
2 91 (11.85%) Jenkins
3 9 (1.17%) Axure RP
4 8 (1.04%) Git (software)
5 6 (0.78%) GitLab
6 5 (0.65%) Balsamiq
7 4 (0.52%) git-flow
8 3 (0.39%) Cucumber
8 3 (0.39%) Maven
9 1 (0.13%) Fiddler
9 1 (0.13%) IntelliJ
9 1 (0.13%) Introscope
9 1 (0.13%) LoadRunner
9 1 (0.13%) MSTest
9 1 (0.13%) NUnit
9 1 (0.13%) Oracle APEX
9 1 (0.13%) Oracle Forms
9 1 (0.13%) Rational DOORS
9 1 (0.13%) SilkPerformer
9 1 (0.13%) TeamCity
General
1 259 (33.72%) Social Skills
2 118 (15.36%) Public Sector
3 112 (14.58%) Finance
4 69 (8.98%) Analytical Skills
5 55 (7.16%) Marketing
6 42 (5.47%) Banking
7 37 (4.82%) Telecoms
8 36 (4.69%) Influencing Skills
9 35 (4.56%) Retail
10 33 (4.30%) Inclusion and Diversity
10 33 (4.30%) Presentation Skills
11 30 (3.91%) Legal
12 20 (2.60%) Organisational Skills
13 14 (1.82%) Local Government
14 12 (1.56%) Aerospace
14 12 (1.56%) Brand Awareness
15 10 (1.30%) Law
16 8 (1.04%) Publishing
17 7 (0.91%) Pharmaceutical
18 6 (0.78%) Games
Job Titles
1 182 (23.70%) Designer
2 118 (15.36%) Architect
3 83 (10.81%) DevOps Engineer
4 77 (10.03%) Senior DevOps
4 77 (10.03%) Senior DevOps Engineer
5 73 (9.51%) Service Manager
6 60 (7.81%) UX Designer
7 48 (6.25%) Senior Designer
8 44 (5.73%) Solutions Architect
9 34 (4.43%) Developer
10 32 (4.17%) Consultant
11 31 (4.04%) Service Architect
12 30 (3.91%) Delivery Manager
12 30 (3.91%) Service Design Manager
13 29 (3.78%) User Researcher
14 27 (3.52%) IT Manager
15 23 (2.99%) Analyst
15 23 (2.99%) Product Manager
16 22 (2.86%) IT Services Manager
17 17 (2.21%) Content Designer
Libraries, Frameworks & Software Standards
1 52 (6.77%) HTML
2 42 (5.47%) CSS
3 29 (3.78%) XML
4 23 (2.99%) RESTful
5 22 (2.86%) JSON
6 21 (2.73%) AngularJS
6 21 (2.73%) HTML5
6 21 (2.73%) Node.js
6 21 (2.73%) React
6 21 (2.73%) Spring
7 19 (2.47%) Kafka
8 18 (2.34%) CSS3
8 18 (2.34%) J2EE
9 17 (2.21%) Hibernate
9 17 (2.21%) JPA
10 16 (2.08%) Web Services
11 12 (1.56%) .NET
12 6 (0.78%) REST
12 6 (0.78%) Vue.js
13 5 (0.65%) SOAP
Miscellaneous
1 190 (24.74%) User Experience
2 41 (5.34%) Management Information System
3 34 (4.43%) Mobile App
4 25 (3.26%) Self-Motivation
5 21 (2.73%) Virtual Team
6 15 (1.95%) Data Centre
6 15 (1.95%) NHS
7 14 (1.82%) Internet of Things
8 9 (1.17%) Public Cloud
9 8 (1.04%) Legacy Systems
10 7 (0.91%) Blog
10 7 (0.91%) Cloud Native
10 7 (0.91%) Reinsurance
11 6 (0.78%) Hybrid Cloud
11 6 (0.78%) Wiki
12 5 (0.65%) iPhone
12 5 (0.65%) Private Cloud
13 4 (0.52%) Graphic Design
13 4 (0.52%) Life Science
14 3 (0.39%) CMDB
Operating Systems
1 83 (10.81%) Linux
2 11 (1.43%) Windows
3 6 (0.78%) Windows Server
4 5 (0.65%) Android
5 4 (0.52%) Windows 10
5 4 (0.52%) Windows Server 2019
6 3 (0.39%) Red Hat Enterprise Linux
7 2 (0.26%) Apple iOS
7 2 (0.26%) Unix
8 1 (0.13%) Mac OS X
8 1 (0.13%) MVS
8 1 (0.13%) OS/2
8 1 (0.13%) Windows 7
8 1 (0.13%) Windows Server 2003
8 1 (0.13%) Windows Server 2008
8 1 (0.13%) Windows Server 2012
8 1 (0.13%) Windows Server 2016
8 1 (0.13%) zOS
Processes & Methodologies
1 424 (55.21%) Agile Software Development
2 159 (20.70%) DevOps
3 153 (19.92%) ITIL
3 153 (19.92%) User Research
4 150 (19.53%) Problem-Solving
5 113 (14.71%) Service Delivery
6 108 (14.06%) SDLC
7 106 (13.80%) Service Management
8 97 (12.63%) Prototyping
9 94 (12.24%) User-Centered Design (UCD)
10 92 (11.98%) Mentoring
11 88 (11.46%) Infrastructure as Code
11 88 (11.46%) Workshop Facilitation
12 86 (11.20%) Configuration Management
12 86 (11.20%) Stakeholder Management
13 82 (10.68%) Coaching
14 78 (10.16%) GitOps
15 76 (9.90%) Decision-Making
16 75 (9.77%) Scrum
17 73 (9.51%) Continuous Improvement
Programming Languages
1 54 (7.03%) JavaScript
2 43 (5.60%) Java
3 32 (4.17%) C
4 28 (3.65%) SQL
5 19 (2.47%) Java 8
6 12 (1.56%) C#
7 11 (1.43%) Python
7 11 (1.43%) Scala
8 6 (0.78%) Go
9 4 (0.52%) Groovy
9 4 (0.52%) Kotlin
10 3 (0.39%) Perl
11 2 (0.26%) Bash Shell
11 2 (0.26%) C++
11 2 (0.26%) PHP
11 2 (0.26%) PowerShell
11 2 (0.26%) TypeScript
12 1 (0.13%) ES6
12 1 (0.13%) R
12 1 (0.13%) SOQL
Qualifications
1 155 (20.18%) Security Cleared
2 138 (17.97%) SC Cleared
3 75 (9.77%) Degree
4 37 (4.82%) ITIL Certification
5 28 (3.65%) DV Cleared
6 22 (2.86%) BPSS Clearance
7 10 (1.30%) ITIL Foundation Certificate
8 7 (0.91%) Cisco Certification
9 6 (0.78%) AWS Certification
10 5 (0.65%) CCNP
10 5 (0.65%) Microsoft Certification
11 4 (0.52%) PRINCE2 Certification
12 3 (0.39%) Master's Degree
12 3 (0.39%) Oracle Certification
12 3 (0.39%) TOGAF Certification
13 2 (0.26%) ACCA
13 2 (0.26%) Computer Science Degree
13 2 (0.26%) HP ASE
13 2 (0.26%) HPE ATP
14 1 (0.13%) BC Cleared
Quality Assurance & Compliance
1 49 (6.38%) Accessibility
2 33 (4.30%) QA
2 33 (4.30%) SLA
3 8 (1.04%) COBIT
4 4 (0.52%) GDPR
4 4 (0.52%) ISO/IEC 20000
4 4 (0.52%) PMO
5 3 (0.39%) GRC
6 2 (0.26%) BS25999
6 2 (0.26%) ISO 22301
6 2 (0.26%) ISO 31000
6 2 (0.26%) NCSC
6 2 (0.26%) NIST
7 1 (0.13%) Disclosure Scotland
7 1 (0.13%) MiFID
7 1 (0.13%) WCAG
System Software
1 105 (13.67%) Docker
2 8 (1.04%) Active Directory
3 4 (0.52%) VMware Infrastructure
4 2 (0.26%) OpenAM
5 1 (0.13%) BitLocker
5 1 (0.13%) Firmware
5 1 (0.13%) Hyper-V
5 1 (0.13%) VMware NSX
Systems Management
1 102 (13.28%) Kubernetes
2 85 (11.07%) Ansible
3 84 (10.94%) Terraform
4 6 (0.78%) Cisco Prime
5 5 (0.65%) BMC PATROL
5 5 (0.65%) Stealthwatch
6 4 (0.52%) Microsoft Intune
6 4 (0.52%) Rancher
7 3 (0.39%) Opscode Chef
7 3 (0.39%) Single Sign-On
7 3 (0.39%) ZABBIX
8 2 (0.26%) Nagios
8 2 (0.26%) Prometheus
8 2 (0.26%) SCCM
9 1 (0.13%) EMC NetWorker
9 1 (0.13%) Failover Clustering
9 1 (0.13%) Grafana
9 1 (0.13%) Puppet
9 1 (0.13%) SCOM
9 1 (0.13%) WSUS
Vendors
1 57 (7.42%) Microsoft
2 25 (3.26%) ServiceNow
3 19 (2.47%) Oracle
4 18 (2.34%) Mercator
5 16 (2.08%) Cisco
5 16 (2.08%) Palo Alto
6 12 (1.56%) Juniper
6 12 (1.56%) Nokia
7 11 (1.43%) Adobe
7 11 (1.43%) SAP
8 10 (1.30%) Google
9 8 (1.04%) VMware
10 7 (0.91%) Arista
11 6 (0.78%) BiZZdesign
11 6 (0.78%) Citrix
11 6 (0.78%) Fortinet
11 6 (0.78%) Sparx
12 5 (0.65%) IronPort
12 5 (0.65%) Meraki
12 5 (0.65%) Salesforce.com