Service Design
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Design over the 6 months to 28 November 2023 with a comparison to the same period in the previous 2 years.

6 months to
28 Nov 2023
Same period 2022 Same period 2021
Rank 396 331 452
Rank change year-on-year -65 +121 -42
Permanent jobs citing Service Design 382 1,384 888
As % of all permanent jobs advertised in the UK 0.70% 1.10% 0.69%
As % of the Processes & Methodologies category 0.75% 1.15% 0.72%
Number of salaries quoted 319 721 529
10th Percentile £39,748 £38,750 £38,037
25th Percentile £49,450 £47,500 £46,250
Median annual salary (50th Percentile) £60,468 £60,000 £60,000
Median % change year-on-year +0.78% - -11.11%
75th Percentile £74,375 £77,500 £72,500
90th Percentile £90,000 £95,000 £85,000
UK excluding London median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

All Process and Methodology Skills
UK

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,121 120,104 122,523
As % of all permanent jobs advertised in the UK 94.09% 95.72% 95.43%
Number of salaries quoted 36,956 73,203 81,032
10th Percentile £32,500 £34,313 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £59,000
Median % change year-on-year - +1.69% +7.27%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £98,750 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +4.17%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Salary Trend

3-month moving average salary quoted in jobs citing Service Design.

Salary trend for Service Design in the UK

Service Design
Salary Histogram

Salary distribution for jobs citing Service Design over the 6 months to 28 November 2023.

Salary histogram for Service Design in the UK

Service Design
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Design within the UK over the 6 months to 28 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -63 310 £60,000 - 126
UK excluding London -57 229 £55,000 - 60
Work from Home -10 181 £60,000 +4.35% 60
London -12 105 £70,537 +8.52% 72
North of England +29 88 £55,000 +4.76% 15
North West +66 55 £55,000 +3.77% 11
Midlands +51 46 £62,000 +24.00% 11
West Midlands +49 41 £63,929 +27.86% 9
South East +15 39 £51,300 -21.08% 17
Yorkshire +31 30 £51,498 +14.44% 2
South West +16 27 £39,748 -26.73% 7
Wales +4 13 £62,989 +21.02% 2
Scotland +3 11 £65,000 +8.33% 4
East of England +50 6 £95,000 +90.00% 4
East Midlands +32 5 £48,750 -15.22% 2
North East +31 3 £60,000 -53.85% 2
Northern Ireland +26 2 £65,000 +15.04% 1

Service Design
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (6.54%) Confluence
2 4 (1.05%) CMS
3 3 (0.79%) SharePoint
4 2 (0.52%) IIS
5 1 (0.26%) SAS
Applications
1 22 (5.76%) Microsoft Excel
2 20 (5.24%) Microsoft PowerPoint
3 19 (4.97%) Microsoft Office
4 5 (1.31%) MS Visio
5 2 (0.52%) Trello
5 2 (0.52%) UserZoom
6 1 (0.26%) Adobe XD
6 1 (0.26%) SPSS
Business Applications
1 1 (0.26%) Dynamics CRM
1 1 (0.26%) Remedy ITSM
1 1 (0.26%) SAP HR
Cloud Services
1 78 (20.42%) Azure
2 43 (11.26%) AWS
3 35 (9.16%) SaaS
4 19 (4.97%) Azure DevOps
5 18 (4.71%) Serverless
6 17 (4.45%) PaaS
7 16 (4.19%) dbt
7 16 (4.19%) IaaS
7 16 (4.19%) Power Platform
8 15 (3.93%) GitHub
8 15 (3.93%) Microsoft 365
9 10 (2.62%) Amazon CloudWatch
9 10 (2.62%) Azure Monitor
9 10 (2.62%) Cloud Computing
10 9 (2.36%) Amazon EKS
11 8 (2.09%) Azure AKS
12 7 (1.83%) Azure Cosmos DB
12 7 (1.83%) Datadog
13 6 (1.57%) Azure ExpressRoute
13 6 (1.57%) Entra ID
Communications & Networking
1 14 (3.66%) LAN
1 14 (3.66%) WAN
2 10 (2.62%) Network Security
2 10 (2.62%) VPN
3 9 (2.36%) Wi-Fi
4 8 (2.09%) MPLS
5 7 (1.83%) WLAN
6 6 (1.57%) BGP
6 6 (1.57%) Cisco ISE
6 6 (1.57%) Cisco Nexus
6 6 (1.57%) DMZ
6 6 (1.57%) Firewall
6 6 (1.57%) SD-WAN
6 6 (1.57%) Unified Communications
6 6 (1.57%) VLAN
7 5 (1.31%) Wireless
8 4 (1.05%) Cisco Wireless
8 4 (1.05%) VoIP
9 3 (0.79%) SAN
10 2 (0.52%) DWDM
Database & Business Intelligence
1 13 (3.40%) Power BI
2 12 (3.14%) Relational Database
3 10 (2.62%) SQL Server
4 9 (2.36%) Data Warehouse
5 8 (2.09%) DynamoDB
6 7 (1.83%) Amazon Redshift
7 6 (1.57%) Big Data
8 5 (1.31%) Data Lake
8 5 (1.31%) MySQL
9 4 (1.05%) Amazon RDS
9 4 (1.05%) SQL Server Integration Services
10 2 (0.52%) Azure SQL Database
10 2 (0.52%) DTS
10 2 (0.52%) Snowflake Schema
10 2 (0.52%) Star Schema
10 2 (0.52%) Tableau
11 1 (0.26%) Data Mining
11 1 (0.26%) MongoDB
11 1 (0.26%) PostgreSQL
11 1 (0.26%) Redis
Development Applications
1 32 (8.38%) JIRA
2 15 (3.93%) Git
3 13 (3.40%) GitLab
4 8 (2.09%) Jenkins
5 7 (1.83%) Artifactory
5 7 (1.83%) Sonatype Nexus
6 5 (1.31%) CircleCI
6 5 (1.31%) git-flow
7 4 (1.05%) Bitbucket
7 4 (1.05%) Postman
7 4 (1.05%) SoapUI
8 3 (0.79%) Cucumber
9 2 (0.52%) Oracle Forms
9 2 (0.52%) Selenium
10 1 (0.26%) Maven
10 1 (0.26%) webpack
General
1 102 (26.70%) Social Skills
2 69 (18.06%) Public Sector
3 56 (14.66%) Finance
4 47 (12.30%) Retail
5 31 (8.12%) Inclusion and Diversity
6 24 (6.28%) Analytical Skills
7 19 (4.97%) Presentation Skills
8 17 (4.45%) Influencing Skills
9 15 (3.93%) Manufacturing
10 11 (2.88%) Banking
10 11 (2.88%) Local Government
10 11 (2.88%) Organisational Skills
11 9 (2.36%) Aviation
11 9 (2.36%) Legal
12 7 (1.83%) Retail Banking
13 6 (1.57%) Marketing
13 6 (1.57%) Telecoms
14 5 (1.31%) Agriculture
14 5 (1.31%) Financial Institution
14 5 (1.31%) Law
Job Titles
1 61 (15.97%) Designer
2 54 (14.14%) Lead
3 52 (13.61%) Service Manager
4 47 (12.30%) Senior
5 45 (11.78%) Service Designer
6 42 (10.99%) Analyst
6 42 (10.99%) Architect
7 25 (6.54%) IT Manager
8 23 (6.02%) Service Design Manager
9 21 (5.50%) DevOps Engineer
9 21 (5.50%) Service Transition Manager
9 21 (5.50%) Transition Manager
10 19 (4.97%) Senior Designer
11 18 (4.71%) Service Analyst
12 17 (4.45%) Project Manager
13 15 (3.93%) Consultant
14 14 (3.66%) Business Analyst
14 14 (3.66%) IT Services Manager
14 14 (3.66%) Senior Service Designer
15 13 (3.40%) Lead Service Designer
Libraries, Frameworks & Software Standards
1 18 (4.71%) CSS
1 18 (4.71%) HTML
2 17 (4.45%) .NET
3 10 (2.62%) Middleware
4 9 (2.36%) JSON
5 8 (2.09%) .NET Framework
6 7 (1.83%) Node.js
6 7 (1.83%) YAML
7 6 (1.57%) Swagger
8 5 (1.31%) Elastic Stack
9 4 (1.05%) EDI
9 4 (1.05%) SOAP
9 4 (1.05%) Web Services
10 3 (0.79%) React
11 2 (0.52%) 802.1X
11 2 (0.52%) AngularJS
11 2 (0.52%) Gherkin
11 2 (0.52%) Oracle Fusion
11 2 (0.52%) RESTful
11 2 (0.52%) Spring Boot
Miscellaneous
1 36 (9.42%) Self-Motivation
2 29 (7.59%) Data Centre
3 26 (6.81%) Virtual Team
4 21 (5.50%) Onboarding
5 18 (4.71%) Cloud Native
6 15 (3.93%) Product Ownership
7 14 (3.66%) Management Information System
8 10 (2.62%) Graphic Design
8 10 (2.62%) Private Cloud
9 9 (2.36%) 3D Graphics
9 9 (2.36%) Photography
10 8 (2.09%) Enterprise Software
11 7 (1.83%) Legacy Applications
12 6 (1.57%) CMDB
12 6 (1.57%) Mobile App
12 6 (1.57%) Operational Technology
13 5 (1.31%) Hybrid Cloud
13 5 (1.31%) IBM Mainframe
13 5 (1.31%) Mainframe
13 5 (1.31%) NHS
Operating Systems
1 21 (5.50%) Windows
2 11 (2.88%) Windows Server
3 10 (2.62%) Linux
4 4 (1.05%) Android
4 4 (1.05%) Windows 10
5 2 (0.52%) Apple iOS
5 2 (0.52%) VMS
5 2 (0.52%) Windows 7
5 2 (0.52%) Windows 8
6 1 (0.26%) MVS
6 1 (0.26%) Unix
Processes & Methodologies
1 152 (39.79%) Agile
2 114 (29.84%) ITIL
3 96 (25.13%) Service Delivery
4 95 (24.87%) Service Management
5 86 (22.51%) User Research
6 74 (19.37%) User Experience
7 67 (17.54%) Stakeholder Management
8 59 (15.45%) DevOps
9 54 (14.14%) User-Centered Design (UCD)
10 52 (13.61%) Roadmaps
11 48 (12.57%) Continuous Improvement
12 47 (12.30%) Problem-Solving
13 46 (12.04%) Strategic Thinking
14 43 (11.26%) ITSM
15 41 (10.73%) Project Delivery
15 41 (10.73%) User Stories
16 37 (9.69%) Mentoring
17 35 (9.16%) Acceptance Criteria
17 35 (9.16%) Project Management
18 34 (8.90%) UX Design
Programming Languages
1 36 (9.42%) SQL
2 18 (4.71%) PowerShell
3 11 (2.88%) Bicep
3 11 (2.88%) JavaScript
3 11 (2.88%) Python
4 10 (2.62%) Java
5 7 (1.83%) Bash
6 6 (1.57%) C#
7 5 (1.31%) Shell Script
7 5 (1.31%) TypeScript
8 2 (0.52%) AWK
8 2 (0.52%) R
8 2 (0.52%) T-SQL
9 1 (0.26%) COBOL
9 1 (0.26%) VB
9 1 (0.26%) VBA
Qualifications
1 76 (19.90%) Security Cleared
2 71 (18.59%) Degree
3 51 (13.35%) SC Cleared
4 20 (5.24%) BPSS Clearance
5 18 (4.71%) DV Cleared
6 14 (3.66%) AWS Certification
6 14 (3.66%) Microsoft Certification
7 13 (3.40%) AWS Certified DevOps Engineer
7 13 (3.40%) Azure Certification
8 12 (3.14%) Master's Degree
9 9 (2.36%) ITIL Certification
10 7 (1.83%) AWS Certified SysOps Administrator
10 7 (1.83%) MCSA
11 5 (1.31%) Computer Science Degree
12 4 (1.05%) ITIL Foundation Certificate
12 4 (1.05%) MCITP
12 4 (1.05%) PRINCE2 Certification
12 4 (1.05%) TOGAF Certification
13 3 (0.79%) Cisco Certification
13 3 (0.79%) IIBA
Quality Assurance & Compliance
1 36 (9.42%) Accessibility
2 29 (7.59%) QA
3 13 (3.40%) SLA
4 10 (2.62%) PMO
5 7 (1.83%) COBIT
5 7 (1.83%) ISO/IEC 20000
6 4 (1.05%) NCSC
6 4 (1.05%) WCAG
7 3 (0.79%) Actionable Recommendations
8 2 (0.52%) GDPR
8 2 (0.52%) Software Quality Assurance
9 1 (0.26%) Cyber Essentials
9 1 (0.26%) Data Quality
9 1 (0.26%) ISO/IEC 27001
9 1 (0.26%) NIST
System Software
1 16 (4.19%) Active Directory
2 13 (3.40%) Docker
3 4 (1.05%) Firmware
3 4 (1.05%) IAG
4 3 (0.79%) Hyper-V
5 2 (0.52%) VMware Infrastructure
6 1 (0.26%) Squid
Systems Management
1 25 (6.54%) Terraform
2 18 (4.71%) Kubernetes
3 16 (4.19%) Ansible
4 7 (1.83%) Argo
4 7 (1.83%) Packer
5 6 (1.57%) Microsoft Intune
6 3 (0.79%) Grafana
6 3 (0.79%) SCCM
7 2 (0.52%) AirWatch
7 2 (0.52%) Nessus
8 1 (0.26%) Cisco Prime
Vendors
1 72 (18.85%) Microsoft
2 26 (6.81%) ServiceNow
3 20 (5.24%) Salesforce
4 16 (4.19%) Cisco
5 12 (3.14%) VMware
6 11 (2.88%) Google
6 11 (2.88%) Oracle
7 10 (2.62%) Palo Alto
7 10 (2.62%) Splunk
8 9 (2.36%) SolarWinds
9 7 (1.83%) IBM
10 6 (1.57%) CheckPoint
10 6 (1.57%) SAP
11 5 (1.31%) Informatica
11 5 (1.31%) McAfee
11 5 (1.31%) Mercator
12 4 (1.05%) Apple
12 4 (1.05%) Infoblox
12 4 (1.05%) Software AG
12 4 (1.05%) webMethods