First Line Help Desk Support Jobs with Hybrid/Remote/WFH Options

First Line Help Desk Support
UK > Work from Home

The median First Line Help Desk Support salary for remote or hybrid work is £24,500 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 412 578 671
Rank change year-on-year +166 +93 +154
Permanent jobs requiring a First Line Help Desk Support 5 6 6
As % of all permanent jobs with a WFH option 0.033% 0.018% 0.014%
As % of the Job Titles category 0.036% 0.018% 0.015%
Number of salaries quoted 5 6 6
10th Percentile £22,600 - £24,250
25th Percentile £24,250 £22,350 £25,000
Median annual salary (50th Percentile) £24,500 £23,850 £26,000
Median % change year-on-year +2.73% -8.27% -8.77%
75th Percentile £24,750 £27,500 £28,438
90th Percentile £26,162 £138,750 £29,375
UK median annual salary £27,000 £23,500 £25,000
% change year-on-year +14.89% -6.00% -3.85%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

First Line Help Desk Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured First Line Help Desk Support in the job title as a proportion of all IT jobs advertised.

First Line Help Desk Support trend for jobs with Hybrid/Remote/WFH options

First Line Help Desk Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing First Line Help Desk Support.

First Line Help Desk Support salary trend for jobs with a WFH option

First Line Help Desk Support Skill Set
Top 15 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, First Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring First Line Help Desk Support in the job title.

1 5 (100.00%) Customer Service
2 4 (80.00%) Problem-Solving
3 3 (60.00%) Customer Experience
3 3 (60.00%) SLA
3 3 (60.00%) Retail
3 3 (60.00%) SaaS
4 1 (20.00%) Microsoft Office
4 1 (20.00%) Marketing
4 1 (20.00%) Degree
4 1 (20.00%) Spreadsheet
4 1 (20.00%) Microsoft
4 1 (20.00%) Project Management
4 1 (20.00%) Advertising
4 1 (20.00%) Organisational Skills
4 1 (20.00%) Social Skills

First Line Help Desk Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (20.00%) Microsoft Office
1 1 (20.00%) Spreadsheet
Cloud Services
1 3 (60.00%) SaaS
General
1 3 (60.00%) Retail
2 1 (20.00%) Advertising
2 1 (20.00%) Marketing
2 1 (20.00%) Organisational Skills
2 1 (20.00%) Social Skills
Processes & Methodologies
1 5 (100.00%) Customer Service
2 4 (80.00%) Problem-Solving
3 3 (60.00%) Customer Experience
4 1 (20.00%) Project Management
Qualifications
1 1 (20.00%) Degree
Quality Assurance & Compliance
1 3 (60.00%) SLA
Vendors
1 1 (20.00%) Microsoft