SLA Jobs with Work from Home Options

Service Level Agreement (SLA)
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 262 201 244
Rank change year-on-year -61 +43 +14
Permanent jobs citing SLA 402 764 1,062
As % of all permanent jobs with a WFH option 1.19% 1.77% 1.59%
As % of the Quality Assurance & Compliance category 9.38% 12.00% 10.12%
Number of salaries quoted 333 547 767
10th Percentile £27,601 £25,000 £23,300
25th Percentile £32,750 £31,375 £30,500
Median annual salary (50th Percentile) £48,500 £45,000 £42,500
Median % change year-on-year +7.78% +5.88% +6.25%
75th Percentile £60,000 £67,500 £60,000
90th Percentile £70,000 £80,000 £75,000
UK median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
Work from Home

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 4,284 6,368 10,499
As % of all permanent jobs with a WFH option 12.70% 14.76% 15.73%
Number of salaries quoted 3,256 4,294 5,999
10th Percentile £34,750 £36,250 £32,500
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% +4.76%
75th Percentile £73,750 £77,500 £73,750
90th Percentile £95,000 £92,500 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing SLA as a proportion of all IT jobs advertised.

SLA trend for jobs with a WFH option

SLA
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing SLA.

SLA salary trend for jobs with a WFH option

SLA
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing SLA over the 6 months to 27 April 2024.

SLA salary histogram for jobs with a WFH option

SLA
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (14.18%) Microsoft Exchange
2 23 (5.72%) SharePoint
3 6 (1.49%) IIS
4 3 (0.75%) Oracle Service Bus
4 3 (0.75%) WebLogic
5 2 (0.50%) Confluence
6 1 (0.25%) Blackberry Enterprise Server
6 1 (0.25%) CMS
6 1 (0.25%) Exchange Server 2007
6 1 (0.25%) OpenStack
6 1 (0.25%) Skype for Business
Applications
1 66 (16.42%) Microsoft Office
2 19 (4.73%) Microsoft Excel
3 6 (1.49%) Microsoft PowerPoint
4 5 (1.24%) MS Visio
5 3 (0.75%) Spreadsheet
6 2 (0.50%) Microsoft Project
7 1 (0.25%) 1Password
Business Applications
1 21 (5.22%) Salesforce CRM
2 13 (3.23%) SAP Oil and Gas
2 13 (3.23%) SAP S/4HANA
3 10 (2.49%) Infor SunSystems
3 10 (2.49%) iTrent
4 3 (0.75%) Remedy ITSM
5 2 (0.50%) Dynamics CRM
5 2 (0.50%) Oracle ERP
5 2 (0.50%) Unit4 Business World
6 1 (0.25%) Cognos Business Intelligence
6 1 (0.25%) Maximo
6 1 (0.25%) Oracle EBS
Cloud Services
1 116 (28.86%) Microsoft 365
2 81 (20.15%) Azure
3 25 (6.22%) SaaS
4 23 (5.72%) Entra ID
5 20 (4.98%) AWS
5 20 (4.98%) Snowflake
6 16 (3.98%) Cloud Computing
7 13 (3.23%) OneDrive
8 12 (2.99%) Power Platform
9 9 (2.24%) IaaS
10 8 (1.99%) Mimecast
10 8 (1.99%) Power Automate
10 8 (1.99%) PowerApps
11 6 (1.49%) Azure DevOps
12 5 (1.24%) Dynamics 365
12 5 (1.24%) PaaS
13 4 (1.00%) Azure Storage
14 3 (0.75%) Nutanix
15 1 (0.25%) Salesforce Service Cloud
15 1 (0.25%) SAP Fieldglass
Communications & Networking
1 47 (11.69%) Firewall
2 43 (10.70%) WAN
3 39 (9.70%) LAN
4 35 (8.71%) VPN
5 23 (5.72%) TCP/IP
6 21 (5.22%) DHCP
7 20 (4.98%) Internet
8 19 (4.73%) DNS
9 18 (4.48%) Wi-Fi
10 15 (3.73%) SD-WAN
11 13 (3.23%) MPLS
11 13 (3.23%) SAN
11 13 (3.23%) Wireless
12 10 (2.49%) BGP
13 9 (2.24%) OSPF
14 8 (1.99%) VLAN
14 8 (1.99%) VoIP
15 7 (1.74%) LTE
15 7 (1.74%) Unified Communications
15 7 (1.74%) WLAN
Database & Business Intelligence
1 34 (8.46%) SQL Server
2 21 (5.22%) Tableau
3 12 (2.99%) Power BI
4 10 (2.49%) BusinessObjects
5 9 (2.24%) MySQL
6 5 (1.24%) Azure SQL Database
6 5 (1.24%) DB2
6 5 (1.24%) Oracle Database
6 5 (1.24%) RDBMS
6 5 (1.24%) Relational Database
7 3 (0.75%) Oracle Database 10g
7 3 (0.75%) Oracle Database 11g
7 3 (0.75%) VLDB
8 2 (0.50%) Amazon RDS
9 1 (0.25%) Elasticsearch
9 1 (0.25%) Hazelcast
9 1 (0.25%) MongoDB
9 1 (0.25%) Oracle BI EE
9 1 (0.25%) Oracle ODI
9 1 (0.25%) SAP HANA
Development Applications
1 27 (6.72%) JIRA
2 3 (0.75%) Bitbucket
2 3 (0.75%) Git
2 3 (0.75%) Subversion
3 2 (0.50%) Octopus Deploy
3 2 (0.50%) TeamCity
4 1 (0.25%) Oracle APEX
General
1 167 (41.54%) Social Skills
2 93 (23.13%) Finance
3 51 (12.69%) Analytical Skills
4 25 (6.22%) Marketing
5 23 (5.72%) Organisational Skills
6 19 (4.73%) Legal
7 15 (3.73%) Documentation Skills
7 15 (3.73%) Telecoms
8 11 (2.74%) Banking
8 11 (2.74%) Public Sector
9 10 (2.49%) Inclusion and Diversity
9 10 (2.49%) Presentation Skills
10 8 (1.99%) Law
10 8 (1.99%) Retail
11 6 (1.49%) Advertising
11 6 (1.49%) Military
12 5 (1.24%) Fire and Rescue
12 5 (1.24%) Police
13 4 (1.00%) Financial Institution
13 4 (1.00%) Games
Job Titles
1 54 (13.43%) Support Engineer
2 50 (12.44%) Senior
3 47 (11.69%) Analyst
4 43 (10.70%) Service Manager
5 40 (9.95%) Infrastructure Engineer
6 39 (9.70%) Lead
7 29 (7.21%) IT Manager
8 26 (6.47%) Support Analyst
9 23 (5.72%) 2nd Line Support
9 23 (5.72%) Infrastructure Support
10 22 (5.47%) Business Development Manager
10 22 (5.47%) Business Manager
10 22 (5.47%) Development Manager
10 22 (5.47%) Infrastructure Support Engineer
11 21 (5.22%) Applications Support
12 20 (4.98%) IT Support
13 19 (4.73%) Network Engineer
14 18 (4.48%) IT Services Manager
14 18 (4.48%) Team Leader
15 16 (3.98%) Technical Support
Libraries, Frameworks & Software Standards
1 24 (5.97%) HTML
2 23 (5.72%) CSS
3 6 (1.49%) .NET
4 4 (1.00%) ASP.NET
4 4 (1.00%) FIX Protocol
5 3 (0.75%) EDI
6 2 (0.50%) Middleware
6 2 (0.50%) XML
7 1 (0.25%) AngularJS
7 1 (0.25%) Apache Camel
7 1 (0.25%) ASP.NET MVC
7 1 (0.25%) BREW
7 1 (0.25%) JSON
7 1 (0.25%) Node.js
7 1 (0.25%) REST
7 1 (0.25%) SAML
7 1 (0.25%) SOAP
7 1 (0.25%) Software Packaging
7 1 (0.25%) Spring
7 1 (0.25%) Web Services
Miscellaneous
1 27 (6.72%) Self-Motivation
2 24 (5.97%) Driving Licence
3 20 (4.98%) Life Science
4 16 (3.98%) Data Centre
5 14 (3.48%) Management Information System
6 10 (2.49%) Blackberry
6 10 (2.49%) Clustering
6 10 (2.49%) Foreign Exchange (FX)
6 10 (2.49%) PKI
7 9 (2.24%) BYOD
7 9 (2.24%) Onboarding
7 9 (2.24%) Replication
8 6 (1.49%) Enterprise Software
8 6 (1.49%) iPad
9 5 (1.24%) CMDB
10 4 (1.00%) Distributed Denial-of-Service
10 4 (1.00%) Equities
10 4 (1.00%) Low-Code
11 3 (0.75%) Cyber Kill Chain
11 3 (0.75%) Private Cloud
Operating Systems
1 108 (26.87%) Windows
2 51 (12.69%) Windows Server
3 29 (7.21%) Windows 10
4 26 (6.47%) Linux
5 13 (3.23%) Apple iOS
6 12 (2.99%) Windows Server 2012
7 7 (1.74%) Android
8 6 (1.49%) Ubuntu
8 6 (1.49%) Unix
9 4 (1.00%) Red Hat Enterprise Linux
10 3 (0.75%) Mac OS
10 3 (0.75%) Solaris
10 3 (0.75%) Windows 7
10 3 (0.75%) Windows Server 2008
10 3 (0.75%) Windows Server 2016
11 2 (0.50%) AIX
11 2 (0.50%) Windows 8
11 2 (0.50%) Windows Server 2019
12 1 (0.25%) VMS
12 1 (0.25%) Windows Server 2003
Processes & Methodologies
1 126 (31.34%) ITIL
2 105 (26.12%) Problem-Solving
3 91 (22.64%) Customer Service
4 67 (16.67%) Service Delivery
5 62 (15.42%) Infrastructure Engineering
6 47 (11.69%) Incident Management
7 40 (9.95%) Cybersecurity
8 38 (9.45%) Continuous Improvement
8 38 (9.45%) Problem Management
8 38 (9.45%) Service Management
9 34 (8.46%) CRM
10 33 (8.21%) Release Management
11 32 (7.96%) ITSM
12 30 (7.46%) Decision-Making
13 29 (7.21%) Business Development
13 29 (7.21%) Disaster Recovery
13 29 (7.21%) Roadmaps
14 28 (6.97%) Mentoring
15 26 (6.47%) Agile
16 24 (5.97%) Change Management
Programming Languages
1 54 (13.43%) SQL
2 28 (6.97%) PowerShell
3 26 (6.47%) JavaScript
4 20 (4.98%) T-SQL
5 9 (2.24%) ActionScript
5 9 (2.24%) Bash
5 9 (2.24%) VB
6 6 (1.49%) C#
6 6 (1.49%) Python
7 5 (1.24%) Java
8 4 (1.00%) PL/SQL
Qualifications
1 66 (16.42%) Degree
2 27 (6.72%) Security Cleared
3 24 (5.97%) Cisco Certification
4 23 (5.72%) CCNA
5 21 (5.22%) SC Cleared
6 20 (4.98%) CCNP
7 17 (4.23%) Azure Certification
8 16 (3.98%) ITIL Certification
9 14 (3.48%) Microsoft Certification
10 10 (2.49%) Computer Science Degree
11 8 (1.99%) DBS Check
12 6 (1.49%) GCSC
13 5 (1.24%) MCSE
14 3 (0.75%) CCDA
14 3 (0.75%) ITIL Foundation Certificate
14 3 (0.75%) MCP
15 2 (0.50%) CCAA
15 2 (0.50%) ISTQB
15 2 (0.50%) MCITP
15 2 (0.50%) MCTS
Quality Assurance & Compliance
1 23 (5.72%) ISO/IEC 27001
2 18 (4.48%) Cyber Essentials
3 6 (1.49%) QA
4 4 (1.00%) GDPR
5 3 (0.75%) Accessibility
6 2 (0.50%) PMO
7 1 (0.25%) ISO 22301
7 1 (0.25%) ISO 9001
7 1 (0.25%) ISO/IEC 20000
7 1 (0.25%) NIST
System Software
1 98 (24.38%) Active Directory
2 35 (8.71%) VMware Infrastructure
3 14 (3.48%) Hyper-V
4 11 (2.74%) vSphere
5 9 (2.24%) OpenSSH
5 9 (2.24%) Virtual Desktop
5 9 (2.24%) VMware ESXi
5 9 (2.24%) XenApp
6 3 (0.75%) Oracle RAC
6 3 (0.75%) Virtual Servers
7 2 (0.50%) Firmware
8 1 (0.25%) Docker
8 1 (0.25%) Lustre
8 1 (0.25%) NFS
8 1 (0.25%) Slurm Workload Manager
8 1 (0.25%) Veritas Cluster Server
Systems Management
1 51 (12.69%) Microsoft Intune
2 11 (2.74%) SCCM
3 9 (2.24%) IBM BigFix
3 9 (2.24%) PowerCLI
3 9 (2.24%) vCenter Server
4 8 (1.99%) FortiGate
4 8 (1.99%) Terraform
5 5 (1.24%) Active Directory Federation Services
5 5 (1.24%) Ansible
6 4 (1.00%) Oracle RMAN
7 3 (0.75%) Data Guard
7 3 (0.75%) Kubernetes
7 3 (0.75%) Nessus
8 2 (0.50%) NetBackup
8 2 (0.50%) Rundeck
8 2 (0.50%) Single Sign-On
9 1 (0.25%) Kibana
9 1 (0.25%) MobiControl
9 1 (0.25%) SCOM
9 1 (0.25%) WSUS
Vendors
1 167 (41.54%) Microsoft
2 54 (13.43%) VMware
3 48 (11.94%) SAP
4 47 (11.69%) Cisco
5 22 (5.47%) Salesforce
6 21 (5.22%) Fortinet
7 18 (4.48%) HP
8 17 (4.23%) Meraki
9 16 (3.98%) ServiceNow
10 15 (3.73%) Citrix
11 13 (3.23%) IBM
12 12 (2.99%) Oracle
13 11 (2.74%) Sun
14 10 (2.49%) Dell
14 10 (2.49%) Infor
15 7 (1.74%) F5
16 6 (1.49%) Apple
16 6 (1.49%) ConnectWise
16 6 (1.49%) Palo Alto
16 6 (1.49%) Ubiquiti