SLA Jobs with Work from Home Options

Service Level Agreement (SLA)
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 Apr 2024
Same period 2023 Same period 2022
Rank 262 196 240
Rank change year-on-year -66 +44 +15
Permanent jobs citing SLA 392 819 1,039
As % of all permanent jobs with a WFH option 1.16% 1.84% 1.58%
As % of the Quality Assurance & Compliance category 9.09% 12.37% 10.13%
Number of salaries quoted 330 562 753
10th Percentile £26,950 £25,000 £23,100
25th Percentile £32,750 £31,250 £30,500
Median annual salary (50th Percentile) £48,500 £45,000 £42,500
Median % change year-on-year +7.78% +5.88% +6.25%
75th Percentile £61,250 £66,250 £58,750
90th Percentile £80,000 £80,000 £75,000
UK median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -5.00%

All Quality Assurance and Compliance Skills
Work from Home

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 4,314 6,621 10,257
As % of all permanent jobs with a WFH option 12.82% 14.88% 15.59%
Number of salaries quoted 3,295 4,420 5,952
10th Percentile £34,905 £36,225 £32,500
25th Percentile £42,500 £46,250 £42,500
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% +4.76%
75th Percentile £73,750 £77,500 £73,750
90th Percentile £92,500 £92,500 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +2.33%

SLA
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing SLA as a proportion of all IT jobs advertised.

SLA trend for jobs with a WFH option

SLA
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing SLA.

SLA salary trend for jobs with a WFH option

SLA
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing SLA over the 6 months to 15 April 2024.

SLA salary histogram for jobs with a WFH option

SLA
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (13.78%) Microsoft Exchange
2 23 (5.87%) SharePoint
3 6 (1.53%) IIS
4 3 (0.77%) Oracle Service Bus
4 3 (0.77%) WebLogic
5 2 (0.51%) Confluence
6 1 (0.26%) Exchange Server 2007
6 1 (0.26%) OpenStack
Applications
1 68 (17.35%) Microsoft Office
2 16 (4.08%) Microsoft Excel
3 5 (1.28%) MS Visio
4 3 (0.77%) Microsoft PowerPoint
4 3 (0.77%) Spreadsheet
5 2 (0.51%) Microsoft Project
6 1 (0.26%) 1Password
Business Applications
1 13 (3.32%) SAP Oil and Gas
1 13 (3.32%) SAP S/4HANA
2 11 (2.81%) Salesforce CRM
3 10 (2.55%) Infor SunSystems
3 10 (2.55%) iTrent
4 4 (1.02%) Remedy ITSM
5 2 (0.51%) Oracle ERP
6 1 (0.26%) Cerner Millennium
6 1 (0.26%) Dynamics CRM
6 1 (0.26%) Maximo
6 1 (0.26%) Oracle EBS
Cloud Services
1 118 (30.10%) Microsoft 365
2 83 (21.17%) Azure
3 26 (6.63%) SaaS
4 21 (5.36%) Entra ID
5 20 (5.10%) AWS
5 20 (5.10%) Snowflake
6 18 (4.59%) Cloud Computing
7 15 (3.83%) Power Platform
8 14 (3.57%) OneDrive
9 11 (2.81%) PowerApps
10 9 (2.30%) IaaS
10 9 (2.30%) Power Automate
11 8 (2.04%) Mimecast
12 6 (1.53%) Azure DevOps
13 5 (1.28%) PaaS
14 4 (1.02%) Azure Storage
14 4 (1.02%) Dynamics 365
15 2 (0.51%) Nutanix
16 1 (0.26%) OCI
16 1 (0.26%) SAP Fieldglass
Communications & Networking
1 52 (13.27%) Firewall
2 45 (11.48%) WAN
3 40 (10.20%) LAN
4 37 (9.44%) VPN
5 24 (6.12%) DHCP
6 23 (5.87%) TCP/IP
7 22 (5.61%) DNS
7 22 (5.61%) Wi-Fi
8 19 (4.85%) Internet
9 17 (4.34%) SD-WAN
9 17 (4.34%) Wireless
10 14 (3.57%) SAN
11 11 (2.81%) BGP
11 11 (2.81%) MPLS
12 10 (2.55%) Network Security
12 10 (2.55%) OSPF
12 10 (2.55%) WLAN
13 8 (2.04%) VLAN
13 8 (2.04%) VoIP
14 7 (1.79%) Wireshark
Database & Business Intelligence
1 31 (7.91%) SQL Server
2 21 (5.36%) Tableau
3 13 (3.32%) Power BI
4 10 (2.55%) BusinessObjects
5 9 (2.30%) MySQL
6 5 (1.28%) Azure SQL Database
6 5 (1.28%) DB2
6 5 (1.28%) Oracle Database
6 5 (1.28%) RDBMS
6 5 (1.28%) Relational Database
7 3 (0.77%) Oracle Database 10g
7 3 (0.77%) Oracle Database 11g
7 3 (0.77%) VLDB
8 2 (0.51%) Amazon RDS
8 2 (0.51%) Oracle Reports
9 1 (0.26%) Elasticsearch
9 1 (0.26%) Hazelcast
9 1 (0.26%) MongoDB
9 1 (0.26%) Oracle ODI
9 1 (0.26%) SAP HANA
Development Applications
1 25 (6.38%) JIRA
2 3 (0.77%) Bitbucket
2 3 (0.77%) Git
2 3 (0.77%) Octopus Deploy
2 3 (0.77%) Subversion
2 3 (0.77%) TeamCity
3 1 (0.26%) Oracle APEX
General
1 166 (42.35%) Social Skills
2 84 (21.43%) Finance
3 52 (13.27%) Analytical Skills
4 25 (6.38%) Marketing
5 22 (5.61%) Organisational Skills
6 19 (4.85%) Legal
7 16 (4.08%) Documentation Skills
8 13 (3.32%) Public Sector
9 12 (3.06%) Banking
9 12 (3.06%) Presentation Skills
10 11 (2.81%) Telecoms
11 8 (2.04%) Retail
12 7 (1.79%) Fire and Rescue
12 7 (1.79%) Law
13 6 (1.53%) Advertising
13 6 (1.53%) Inclusion and Diversity
13 6 (1.53%) Manufacturing
13 6 (1.53%) Military
14 5 (1.28%) Police
15 4 (1.02%) Billing
Job Titles
1 54 (13.78%) Support Engineer
2 51 (13.01%) Analyst
2 51 (13.01%) Senior
3 44 (11.22%) Service Manager
4 40 (10.20%) Lead
5 37 (9.44%) Infrastructure Engineer
6 30 (7.65%) IT Manager
7 28 (7.14%) Support Analyst
8 23 (5.87%) 2nd Line Support
8 23 (5.87%) Network Engineer
9 21 (5.36%) Applications Support
10 20 (5.10%) Infrastructure Support
10 20 (5.10%) Infrastructure Support Engineer
10 20 (5.10%) IT Support
11 19 (4.85%) IT Services Manager
12 18 (4.59%) Team Leader
13 16 (4.08%) Technical Support
14 14 (3.57%) 2nd Line Engineer
15 13 (3.32%) 2nd Line Support Engineer
15 13 (3.32%) Architect
Libraries, Frameworks & Software Standards
1 24 (6.12%) HTML
2 23 (5.87%) CSS
3 6 (1.53%) .NET
4 3 (0.77%) ASP.NET
4 3 (0.77%) EDI
4 3 (0.77%) Middleware
5 2 (0.51%) FIX Protocol
5 2 (0.51%) XML
6 1 (0.26%) .NET Framework
6 1 (0.26%) AngularJS
6 1 (0.26%) Apache Camel
6 1 (0.26%) ASP.NET MVC
6 1 (0.26%) BREW
6 1 (0.26%) JSON
6 1 (0.26%) Node.js
6 1 (0.26%) RabbitMQ
6 1 (0.26%) REST
6 1 (0.26%) SOAP
6 1 (0.26%) Software Packaging
6 1 (0.26%) Web Services
Miscellaneous
1 25 (6.38%) Driving Licence
1 25 (6.38%) Self-Motivation
2 20 (5.10%) Life Science
3 15 (3.83%) Data Centre
4 14 (3.57%) Management Information System
5 9 (2.30%) Blackberry
5 9 (2.30%) BYOD
5 9 (2.30%) Replication
6 8 (2.04%) Clustering
6 8 (2.04%) Foreign Exchange (FX)
6 8 (2.04%) PKI
7 6 (1.53%) CMDB
7 6 (1.53%) Enterprise Software
7 6 (1.53%) iPad
7 6 (1.53%) Private Cloud
7 6 (1.53%) Virtual Team
8 5 (1.28%) Onboarding
9 4 (1.02%) Distributed Denial-of-Service
9 4 (1.02%) Low-Code
10 3 (0.77%) Cyber Kill Chain
Operating Systems
1 108 (27.55%) Windows
2 49 (12.50%) Windows Server
3 28 (7.14%) Windows 10
4 27 (6.89%) Linux
5 15 (3.83%) Apple iOS
6 11 (2.81%) Windows Server 2012
7 8 (2.04%) Android
7 8 (2.04%) Unix
8 6 (1.53%) Ubuntu
9 5 (1.28%) Windows Server 2016
10 4 (1.02%) Mac OS
10 4 (1.02%) Red Hat Enterprise Linux
11 3 (0.77%) AIX
11 3 (0.77%) Solaris
11 3 (0.77%) Windows Server 2008
12 2 (0.51%) Windows 7
12 2 (0.51%) Windows 8
12 2 (0.51%) Windows Server 2019
13 1 (0.26%) VMS
Processes & Methodologies
1 136 (34.69%) ITIL
2 106 (27.04%) Problem-Solving
3 88 (22.45%) Customer Service
4 73 (18.62%) Service Delivery
5 59 (15.05%) Infrastructure Engineering
6 44 (11.22%) Incident Management
7 39 (9.95%) Cybersecurity
8 37 (9.44%) ITSM
8 37 (9.44%) Service Management
9 36 (9.18%) Continuous Improvement
10 35 (8.93%) Problem Management
10 35 (8.93%) Release Management
11 32 (8.16%) Disaster Recovery
12 31 (7.91%) Decision-Making
13 28 (7.14%) Agile
13 28 (7.14%) Mentoring
14 24 (6.12%) Change Management
14 24 (6.12%) Roadmaps
15 23 (5.87%) Customer Experience
15 23 (5.87%) Time Management
Programming Languages
1 51 (13.01%) SQL
2 26 (6.63%) JavaScript
3 23 (5.87%) PowerShell
4 20 (5.10%) T-SQL
5 9 (2.30%) Bash
6 7 (1.79%) ActionScript
6 7 (1.79%) VB
7 6 (1.53%) C#
7 6 (1.53%) Python
8 4 (1.02%) PL/SQL
9 3 (0.77%) Java
10 1 (0.26%) AWK
10 1 (0.26%) Korn
10 1 (0.26%) Shell Script
Qualifications
1 66 (16.84%) Degree
2 24 (6.12%) Cisco Certification
2 24 (6.12%) Security Cleared
3 23 (5.87%) CCNA
4 20 (5.10%) SC Cleared
5 19 (4.85%) ITIL Certification
6 17 (4.34%) Azure Certification
6 17 (4.34%) CCNP
7 14 (3.57%) Microsoft Certification
8 10 (2.55%) Computer Science Degree
9 8 (2.04%) DBS Check
10 6 (1.53%) GCSC
11 5 (1.28%) MCSE
12 4 (1.02%) MCP
13 3 (0.77%) ITIL Foundation Certificate
14 2 (0.51%) CCAA
14 2 (0.51%) CWTS
14 2 (0.51%) ISTQB
14 2 (0.51%) MCITP
14 2 (0.51%) MCTS
Quality Assurance & Compliance
1 21 (5.36%) ISO/IEC 27001
2 18 (4.59%) Cyber Essentials
3 7 (1.79%) QA
4 3 (0.77%) Accessibility
4 3 (0.77%) GDPR
4 3 (0.77%) NIST
5 2 (0.51%) PMO
6 1 (0.26%) HL7
6 1 (0.26%) ISO 22301
6 1 (0.26%) ISO 9001
6 1 (0.26%) ISO/IEC 20000
System Software
1 102 (26.02%) Active Directory
2 32 (8.16%) VMware Infrastructure
3 13 (3.32%) Hyper-V
4 9 (2.30%) Virtual Desktop
5 8 (2.04%) vSphere
5 8 (2.04%) XenApp
6 7 (1.79%) OpenSSH
6 7 (1.79%) VMware ESXi
7 3 (0.77%) Firmware
7 3 (0.77%) Oracle RAC
7 3 (0.77%) Virtual Servers
8 1 (0.26%) Docker
8 1 (0.26%) Lustre
8 1 (0.26%) NFS
8 1 (0.26%) Slurm Workload Manager
8 1 (0.26%) vCloud
8 1 (0.26%) XenDesktop
Systems Management
1 51 (13.01%) Microsoft Intune
2 12 (3.06%) SCCM
3 8 (2.04%) FortiGate
3 8 (2.04%) Terraform
4 7 (1.79%) IBM BigFix
4 7 (1.79%) PowerCLI
4 7 (1.79%) vCenter Server
5 5 (1.28%) Active Directory Federation Services
5 5 (1.28%) Ansible
6 4 (1.02%) Oracle RMAN
7 3 (0.77%) Data Guard
7 3 (0.77%) Kubernetes
7 3 (0.77%) Nessus
8 2 (0.51%) Rundeck
8 2 (0.51%) Single Sign-On
9 1 (0.26%) Grafana
9 1 (0.26%) Jamf Pro
9 1 (0.26%) MobiControl
9 1 (0.26%) Proxmox
9 1 (0.26%) WSUS
Vendors
1 168 (42.86%) Microsoft
2 52 (13.27%) VMware
3 51 (13.01%) Cisco
4 38 (9.69%) SAP
5 19 (4.85%) Fortinet
5 19 (4.85%) Meraki
6 17 (4.34%) HP
6 17 (4.34%) ServiceNow
7 13 (3.32%) Citrix
7 13 (3.32%) Oracle
8 12 (3.06%) IBM
8 12 (3.06%) Salesforce
9 11 (2.81%) Sun
10 10 (2.55%) Dell
10 10 (2.55%) Infor
11 6 (1.53%) Apple
11 6 (1.53%) ConnectWise
11 6 (1.53%) Ubiquiti
12 5 (1.28%) Google
12 5 (1.28%) Sophos