Period
to

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK > Work from Home
6 months to
27 May 2022
Same period 2021 Same period 2020
Rank 244 244 196
Rank change year-on-year 0 -48 -9
Permanent jobs citing SLA 1,110 424 111
As % of all permanent jobs with a WFH option 1.52% 1.33% 1.21%
As % of the Quality Assurance & Compliance category 9.39% 11.52% 11.40%
Number of salaries quoted 764 327 103
10th Percentile £23,000 £21,750 £25,850
25th Percentile £29,750 £30,875 £33,625
Median annual salary (50th Percentile) £42,500 £42,500 £47,500
Median % change year-on-year - -10.53% +5.56%
75th Percentile £60,000 £60,000 £60,000
90th Percentile £73,750 £77,500 £77,500
UK median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Work from Home
Permanent vacancies with a requirement for quality assurance or compliance skills 11,821 3,681 974
As % of all permanent jobs with a WFH option 16.20% 11.51% 10.61%
Number of salaries quoted 6,204 2,736 800
10th Percentile £32,500 £32,000 £32,500
25th Percentile £42,500 £41,250 £42,000
Median annual salary (50th Percentile) £57,000 £52,500 £55,000
Median % change year-on-year +8.57% -4.55% -0.90%
75th Percentile £73,750 £70,000 £73,750
90th Percentile £90,000 £85,000 £82,500
UK median annual salary £55,000 £52,500 £52,500
% change year-on-year +4.76% - +5.00%

SLA
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing SLA as a proportion of all IT jobs advertised.

SLA trend for jobs with a WFH option

SLA
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing SLA.

SLA salary trend for jobs with a WFH option

SLA
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing SLA over the 6 months to 27 May 2022.

SLA salary histogram for jobs with a WFH option

For the 6 months to 27 May 2022, SLA job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with a WFH option and a requirement for SLA.

1 361 (32.52%) Microsoft
2 348 (31.35%) ITIL
3 320 (28.83%) Social Skills
4 296 (26.67%) Windows
5 247 (22.25%) Finance
6 238 (21.44%) SQL
7 234 (21.08%) Problem-Solving
8 219 (19.73%) Microsoft 365
9 204 (18.38%) Service Delivery
10 188 (16.94%) Active Directory
11 184 (16.58%) Azure
12 161 (14.50%) Service Management
13 160 (14.41%) Analytical Skills
14 156 (14.05%) AWS
15 146 (13.15%) Incident Management
16 118 (10.63%) Security Cleared
17 117 (10.54%) Agile
18 116 (10.45%) Continuous Improvement
18 116 (10.45%) Windows Server
19 113 (10.18%) Banking
20 106 (9.55%) Inclusion and Diversity
21 101 (9.10%) Cisco
22 99 (8.92%) Firewall
23 91 (8.20%) Fintech
24 89 (8.02%) Windows 10
25 87 (7.84%) C#
25 87 (7.84%) Problem Management
26 85 (7.66%) Software Engineering
26 85 (7.66%) SQL Server
26 85 (7.66%) Microsoft Office

SLA
Co-occurring IT Skills with a WFH Option by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (3.24%) SharePoint
2 35 (3.15%) MS Exchange
3 12 (1.08%) IIS
4 10 (0.90%) Skype for Business
5 8 (0.72%) Oracle Workflow
6 6 (0.54%) Apache
7 5 (0.45%) Tomcat
8 4 (0.36%) Exchange Server 2013
9 3 (0.27%) CMS
9 3 (0.27%) Confluence
9 3 (0.27%) Elasticsearch
9 3 (0.27%) Ethereum
9 3 (0.27%) OpenStack
9 3 (0.27%) SAS
10 1 (0.090%) Apache Spark
10 1 (0.090%) nginx
Applications
1 85 (7.66%) Microsoft Office
2 24 (2.16%) Microsoft Excel
3 9 (0.81%) MS Visio
4 4 (0.36%) Microsoft PowerPoint
5 3 (0.27%) Microsoft Project
6 1 (0.090%) Spreadsheet
Business Applications
1 6 (0.54%) Dynamics CRM
1 6 (0.54%) NetSuite
2 5 (0.45%) Oracle Financials
2 5 (0.45%) Remedy ITSM
2 5 (0.45%) SAP S/4HANA
3 4 (0.36%) Oracle Assets
3 4 (0.36%) Oracle Cash Management
3 4 (0.36%) Oracle EBS
3 4 (0.36%) Oracle Payables
3 4 (0.36%) SAP SD
4 3 (0.27%) SAP Business One
5 2 (0.18%) Eikon
5 2 (0.18%) Oracle EBS R12
5 2 (0.18%) Oracle E-Business Tax
5 2 (0.18%) Oracle iProcurement
5 2 (0.18%) Oracle Receivables
5 2 (0.18%) Oracle Subledger Accounting
5 2 (0.18%) SAP R/3
5 2 (0.18%) Sentinel
5 2 (0.18%) Shopify
Cloud Services
1 219 (19.73%) Microsoft 365
2 184 (16.58%) Azure
3 156 (14.05%) AWS
4 59 (5.32%) SaaS
5 51 (4.59%) Stripe
6 30 (2.70%) PaaS
7 29 (2.61%) IaaS
8 26 (2.34%) AWS Lambda
8 26 (2.34%) Serverless
9 21 (1.89%) Azure Active Directory
10 20 (1.80%) Power Platform
11 14 (1.26%) GCP
12 13 (1.17%) Amazon EC2
13 12 (1.08%) Amazon S3
13 12 (1.08%) OneDrive
14 10 (0.90%) Azure Monitor
15 9 (0.81%) Amazon CloudWatch
15 9 (0.81%) Virtual Private Cloud
15 9 (0.81%) Zapier
16 8 (0.72%) Dynamics 365
Communications & Networking
1 99 (8.92%) Firewall
2 68 (6.13%) VPN
3 65 (5.86%) DNS
4 60 (5.41%) WAN
5 53 (4.77%) LAN
6 43 (3.87%) TCP/IP
7 42 (3.78%) Wi-Fi
8 39 (3.51%) DHCP
9 31 (2.79%) SAN
10 24 (2.16%) Wireless
11 23 (2.07%) VoIP
12 20 (1.80%) WLAN
13 19 (1.71%) MPLS
14 17 (1.53%) ADSL
14 17 (1.53%) Network Security
15 15 (1.35%) IPv6
15 15 (1.35%) Multicast
15 15 (1.35%) OSPF
15 15 (1.35%) SD-WAN
15 15 (1.35%) Skype
Database & Business Intelligence
1 85 (7.66%) SQL Server
2 69 (6.22%) NoSQL
3 21 (1.89%) Relational Database
4 18 (1.62%) Amazon RDS
4 18 (1.62%) MySQL
5 16 (1.44%) RDBMS
6 15 (1.35%) Big Data
6 15 (1.35%) Oracle Database
7 14 (1.26%) SQL Server Reporting Services
8 13 (1.17%) Data Warehouse
8 13 (1.17%) Metadata
9 11 (0.99%) Power BI
10 9 (0.81%) MongoDB
10 9 (0.81%) PostgreSQL
10 9 (0.81%) SQL Server Integration Services
11 8 (0.72%) SQL Server Analysis Services
12 7 (0.63%) Redis
13 6 (0.54%) Amazon Redshift
13 6 (0.54%) Apache Cassandra
13 6 (0.54%) DB2 UDB
Development Applications
1 36 (3.24%) JIRA
2 5 (0.45%) Toad
3 3 (0.27%) Octopus Deploy
3 3 (0.27%) TeamCity
3 3 (0.27%) Travis CI
4 2 (0.18%) Cypress.io
4 2 (0.18%) Git (software)
4 2 (0.18%) Selenium
4 2 (0.18%) Vagrant
5 1 (0.090%) Ant
5 1 (0.090%) Bitbucket
5 1 (0.090%) IntelliJ
5 1 (0.090%) Jenkins
5 1 (0.090%) LSMW
5 1 (0.090%) Postman
5 1 (0.090%) Team Foundation Server
5 1 (0.090%) WebDriver
General
1 320 (28.83%) Social Skills
2 247 (22.25%) Finance
3 160 (14.41%) Analytical Skills
4 113 (10.18%) Banking
5 106 (9.55%) Inclusion and Diversity
6 53 (4.77%) Public Sector
7 44 (3.96%) Law
8 43 (3.87%) Organisational Skills
8 43 (3.87%) Telecoms
9 42 (3.78%) Manufacturing
10 35 (3.15%) Retail
11 33 (2.97%) Presentation Skills
12 28 (2.52%) Influencing Skills
13 23 (2.07%) Legal
14 22 (1.98%) Marketing
15 18 (1.62%) Billing
16 14 (1.26%) Documentation Skills
17 12 (1.08%) Electronics
18 10 (0.90%) Games
19 8 (0.72%) Advertising
Job Titles
1 255 (22.97%) Analyst
2 114 (10.27%) Service Manager
3 108 (9.73%) Service Analyst
4 106 (9.55%) Support Analyst
5 104 (9.37%) Support Engineer
6 100 (9.01%) Service Desk Analyst
7 94 (8.47%) IT Support
8 87 (7.84%) Applications Support
9 70 (6.31%) Delivery Manager
10 68 (6.13%) Service Delivery Manager
10 68 (6.13%) Software Engineer
11 54 (4.86%) Network Engineer
12 53 (4.77%) Applications Support Analyst
13 40 (3.60%) 3rd Line Engineer
14 38 (3.42%) 2nd Line Support
15 34 (3.06%) IT Engineer
15 34 (3.06%) Senior Software Engineer
16 32 (2.88%) 1st Line Service Desk Analyst
17 31 (2.79%) Team Leader
18 30 (2.70%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 80 (7.21%) .NET
2 53 (4.77%) .NET Framework
3 52 (4.68%) gRPC
3 52 (4.68%) Protocol Buffers
4 19 (1.71%) COM
5 17 (1.53%) RabbitMQ
6 16 (1.44%) Smart Contracts
7 15 (1.35%) Kafka
8 12 (1.08%) HTML
9 11 (0.99%) React
10 10 (0.90%) Node.js
11 8 (0.72%) REST
12 7 (0.63%) LDAP
13 5 (0.45%) ODBC
13 5 (0.45%) RESTful
14 4 (0.36%) SAML
14 4 (0.36%) XML
15 3 (0.27%) CSS
15 3 (0.27%) Middleware
15 3 (0.27%) Web Services
Miscellaneous
1 76 (6.85%) Data Centre
2 53 (4.77%) Management Information System
3 45 (4.05%) Self-Motivation
4 33 (2.97%) Blog
5 25 (2.25%) Replication
6 23 (2.07%) Virtual Team
7 22 (1.98%) Public Cloud
7 22 (1.98%) User Experience
8 19 (1.71%) Data Structures
8 19 (1.71%) Driving Licence
9 16 (1.44%) Blockchain
10 13 (1.17%) Cardano
11 12 (1.08%) CMDB
12 11 (0.99%) Cloud Native
12 11 (0.99%) Credit Risk
12 11 (0.99%) Enterprise Software
12 11 (0.99%) Linux Command Line
13 9 (0.81%) Mobile App
13 9 (0.81%) NHS
14 8 (0.72%) LIMS
Operating Systems
1 296 (26.67%) Windows
2 116 (10.45%) Windows Server
3 89 (8.02%) Windows 10
4 79 (7.12%) Linux
5 47 (4.23%) Windows Server 2012
6 25 (2.25%) Unix
7 24 (2.16%) Windows Server 2016
8 16 (1.44%) Windows Server 2008
9 15 (1.35%) Mac OS
10 14 (1.26%) Android
10 14 (1.26%) Windows Server 2019
11 12 (1.08%) Apple iOS
12 11 (0.99%) Windows 7
13 8 (0.72%) Red Hat Enterprise Linux
14 6 (0.54%) Solaris
15 2 (0.18%) VMS
15 2 (0.18%) Windows 2000 Server
15 2 (0.18%) Windows 8
15 2 (0.18%) Windows XP
16 1 (0.090%) Windows Server 2003
Processes & Methodologies
1 348 (31.35%) ITIL
2 234 (21.08%) Problem-Solving
3 204 (18.38%) Service Delivery
4 161 (14.50%) Service Management
5 146 (13.15%) Incident Management
6 117 (10.54%) Agile
7 116 (10.45%) Continuous Improvement
8 91 (8.20%) Fintech
9 87 (7.84%) Problem Management
10 85 (7.66%) Software Engineering
11 83 (7.48%) Project Management
12 82 (7.39%) Infrastructure as Code
13 80 (7.21%) Observability
14 79 (7.12%) Mentoring
15 77 (6.94%) Change Management
15 77 (6.94%) OpenUP
16 73 (6.58%) Microservices
16 73 (6.58%) TDD
17 67 (6.04%) Root Cause Analysis
18 63 (5.68%) Integration Testing
Programming Languages
1 238 (21.44%) SQL
2 87 (7.84%) C#
3 67 (6.04%) Java
4 63 (5.68%) Python
5 61 (5.50%) PowerShell
6 60 (5.41%) Rust
7 29 (2.61%) C
8 25 (2.25%) JavaScript
9 23 (2.07%) T-SQL
10 20 (1.80%) Bash
11 14 (1.26%) PHP
12 7 (0.63%) PL/SQL
13 5 (0.45%) VBA
14 4 (0.36%) Perl
14 4 (0.36%) Shell Script
15 2 (0.18%) Go
15 2 (0.18%) Korn
15 2 (0.18%) Ruby
15 2 (0.18%) TypeScript
15 2 (0.18%) XQuery
Qualifications
1 118 (10.63%) Security Cleared
2 76 (6.85%) SC Cleared
3 61 (5.50%) Degree
4 47 (4.23%) Cisco Certification
5 42 (3.78%) ITIL Certification
6 35 (3.15%) Microsoft Certification
7 31 (2.79%) CCNP
8 27 (2.43%) CCIE
9 24 (2.16%) ITIL Foundation Certificate
10 20 (1.80%) Computer Science Degree
11 15 (1.35%) CCNA
11 15 (1.35%) MCSE
12 13 (1.17%) MBA
13 11 (0.99%) MCP
14 9 (0.81%) CISSP
14 9 (0.81%) JNCIP
15 8 (0.72%) MCSA
16 7 (0.63%) DBS Check
16 7 (0.63%) VMware Certified Professional (VCP)
17 5 (0.45%) AWS Certification
Quality Assurance & Compliance
1 43 (3.87%) QA
2 22 (1.98%) GDPR
3 18 (1.62%) ISO/IEC 27001
4 9 (0.81%) ISO 9001
5 5 (0.45%) Cyber Essentials
6 4 (0.36%) Data Quality
6 4 (0.36%) GxP
6 4 (0.36%) ISO 14001
7 3 (0.27%) PMO
7 3 (0.27%) SOC 1
7 3 (0.27%) SOC 2
8 2 (0.18%) Accessibility
8 2 (0.18%) PCI DSS
9 1 (0.090%) COBIT
9 1 (0.090%) SEPA
System Software
1 188 (16.94%) Active Directory
2 83 (7.48%) Docker
3 65 (5.86%) VMware Infrastructure
4 29 (2.61%) Hyper-V
5 21 (1.89%) Virtual Machines
6 13 (1.17%) vSphere
7 9 (0.81%) XenApp
8 8 (0.72%) NFS
8 8 (0.72%) VMware ESXi
9 6 (0.54%) iptables
9 6 (0.54%) Terminal Services
9 6 (0.54%) XenDesktop
10 5 (0.45%) Firmware
10 5 (0.45%) Microsoft Virtual Server
10 5 (0.45%) Virtual Desktop
10 5 (0.45%) Virtual Servers
10 5 (0.45%) VirtualBox
10 5 (0.45%) VMware Workstation
11 3 (0.27%) DFS Replication
11 3 (0.27%) Microsoft App-V
Systems Management
1 84 (7.57%) Terraform
2 81 (7.30%) Kubernetes
3 68 (6.13%) SCCM
4 43 (3.87%) Prometheus
5 40 (3.60%) Grafana
6 36 (3.24%) Microsoft Intune
7 19 (1.71%) Nagios
8 13 (1.17%) Ansible
9 8 (0.72%) Active Directory Federation Services
9 8 (0.72%) FortiGate
9 8 (0.72%) WSUS
10 6 (0.54%) Red Hat Spacewalk
10 6 (0.54%) SCVMM
11 5 (0.45%) SCOM
12 4 (0.36%) Backup Exec
12 4 (0.36%) N-central
13 3 (0.27%) Kibana
13 3 (0.27%) Rundeck
14 2 (0.18%) AirWatch
14 2 (0.18%) Microsoft Clustering
Vendors
1 361 (32.52%) Microsoft
2 101 (9.10%) Cisco
3 80 (7.21%) VMware
4 77 (6.94%) TrueLayer
5 57 (5.14%) Citrix
6 52 (4.68%) Oracle
7 51 (4.59%) ServiceNow
8 46 (4.14%) Palo Alto
9 39 (3.51%) Juniper
10 35 (3.15%) Apple
11 33 (2.97%) SolarWinds
12 27 (2.43%) F5
13 25 (2.25%) Adobe
14 24 (2.16%) CheckPoint
14 24 (2.16%) SAP
15 23 (2.07%) Fortinet
16 22 (1.98%) Google
17 19 (1.71%) Salesforce.com
18 16 (1.44%) HP
19 14 (1.26%) Dell