Hybrid/Remote SLA Job Trends

Service Level Agreement (SLA)
UK > Work from Home

The table below provides summary statistics and salary benchmarking for remote or hybrid work requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 13 February 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 165 218 254
Rank change year-on-year +53 +36 -71
Permanent jobs citing SLA 240 239 317
As % of all permanent jobs with remote/hybrid work options 1.49% 1.52% 1.15%
As % of the Quality Assurance & Compliance category 8.46% 8.69% 8.25%
Number of salaries quoted 127 150 273
10th Percentile £28,000 £28,640 £25,500
25th Percentile £31,250 £31,250 £31,552
Median annual salary (50th Percentile) £40,000 £50,965 £45,000
Median % change year-on-year -21.51% +13.26% -
75th Percentile £62,500 £60,000 £62,500
90th Percentile £90,000 £75,000 £80,000
UK median annual salary £35,500 £40,000 £32,500
% change year-on-year -11.25% +23.08% -15.86%

All Quality Assurance and Compliance Skills
Work from Home

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 2,838 2,751 3,842
As % of all permanent jobs with a WFH option 17.58% 17.54% 13.90%
Number of salaries quoted 1,662 1,521 3,000
10th Percentile £33,750 £37,500 £35,000
25th Percentile £46,250 £48,750 £43,748
Median annual salary (50th Percentile) £60,000 £62,500 £59,556
Median % change year-on-year -4.00% +4.94% -0.74%
75th Percentile £80,000 £78,250 £76,250
90th Percentile £97,500 £96,250 £95,000
UK median annual salary £59,527 £60,000 £55,000
% change year-on-year -0.79% +9.09% -4.35%

SLA
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of permanent IT job postings citing SLA and offering remote or hybrid work options relative to all permanent IT jobs advertised.

SLA job vacancy trend for remote/hybrid jobs

SLA
Salary Trend for Remote/Hybrid Jobs

Salary distribution trend for jobs with remote/hybrid work options citing SLA.

Salary distribution trend for jobs with remote/hybrid work options citing SLA

SLA
Salary Histogram for Remote/Hybrid Jobs

Salary distribution for jobs with remote/hybrid work options citing SLA over the 6 months to 13 February 2026.

SLA salary histogram for jobs with remote/hybrid work options

SLA
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (6.67%) SharePoint
2 13 (5.42%) Microsoft Exchange
3 12 (5.00%) Tomcat
3 12 (5.00%) WebSphere
3 12 (5.00%) WebSphere Application Server
Applications
1 79 (32.92%) Microsoft Office
2 11 (4.58%) Microsoft Excel
3 2 (0.83%) Microsoft PowerPoint
Business Applications
1 8 (3.33%) Sage 200
2 7 (2.92%) Sage X3
3 5 (2.08%) SAP HR
3 5 (2.08%) SAP Payroll
4 4 (1.67%) Dynamics CRM
4 4 (1.67%) Shopify
5 3 (1.25%) SAP S/4HANA
6 2 (0.83%) NetSuite
6 2 (0.83%) SAP HCM
7 1 (0.42%) NEC Housing
7 1 (0.42%) Pegasus Opera
7 1 (0.42%) SAP CO
7 1 (0.42%) SAP FI
7 1 (0.42%) SAP FI/CO
7 1 (0.42%) SAP FSCM
7 1 (0.42%) SAP Oil and Gas
7 1 (0.42%) SAP PM
Cloud Services
1 90 (37.50%) Microsoft 365
2 42 (17.50%) Azure
3 40 (16.67%) Entra ID
4 31 (12.92%) AWS
5 24 (10.00%) Power Platform
6 13 (5.42%) Azure Synapse Analytics
6 13 (5.42%) SaaS
7 7 (2.92%) Intacct
8 6 (2.50%) Azure Monitor
8 6 (2.50%) Serverless
9 5 (2.08%) GCP
10 4 (1.67%) Amazon EC2
10 4 (1.67%) Amazon ECR
10 4 (1.67%) Amazon S3
10 4 (1.67%) AWS CloudFormation
10 4 (1.67%) AWS Lambda
10 4 (1.67%) Dynamics 365
10 4 (1.67%) OneDrive
10 4 (1.67%) Route 53
10 4 (1.67%) Virtual Private Cloud
Communications & Networking
1 15 (6.25%) WAN
2 14 (5.83%) SD-WAN
3 12 (5.00%) SSL
4 11 (4.58%) LAN
5 9 (3.75%) DHCP
5 9 (3.75%) DNS
6 7 (2.92%) Structured Cabling
7 6 (2.50%) VPN
7 6 (2.50%) Wi-Fi
8 5 (2.08%) TCP/IP
8 5 (2.08%) Wireless
9 3 (1.25%) SAN
10 2 (0.83%) Broadband
10 2 (0.83%) Firewall
10 2 (0.83%) Internet
10 2 (0.83%) NAS
10 2 (0.83%) VoIP
11 1 (0.42%) Unified Communications
11 1 (0.42%) WLAN
Database & Business Intelligence
1 22 (9.17%) Power BI
2 13 (5.42%) Big Data
3 12 (5.00%) DB2
3 12 (5.00%) PostgreSQL
4 10 (4.17%) SQL Server
5 7 (2.92%) MySQL
6 6 (2.50%) MariaDB
7 4 (1.67%) Amazon RDS
8 3 (1.25%) Crystal Reports
9 1 (0.42%) SAP HANA
9 1 (0.42%) Tableau
Development Applications
1 6 (2.50%) JIRA
2 4 (1.67%) Git
2 4 (1.67%) Jenkins
3 2 (0.83%) SQL Server Management Studio (SSMS)
General
1 130 (54.17%) Social Skills
2 67 (27.92%) Back Office
3 33 (13.75%) Finance
4 19 (7.92%) Banking
5 18 (7.50%) Retail
6 11 (4.58%) Analytical Skills
6 11 (4.58%) Inclusion and Diversity
7 10 (4.17%) Public Sector
8 8 (3.33%) Investment Banking
8 8 (3.33%) Manufacturing
9 6 (2.50%) Automotive
9 6 (2.50%) Presentation Skills
10 5 (2.08%) Legal
10 5 (2.08%) Marketing
11 4 (1.67%) Advertising
11 4 (1.67%) Documentation Skills
12 3 (1.25%) Financial Institution
12 3 (1.25%) Law
12 3 (1.25%) Pharmaceutical
13 2 (0.83%) Organisational Skills
Job Titles
1 86 (35.83%) Support Engineer
2 66 (27.50%) Desktop Support
3 60 (25.00%) Desktop Engineer
3 60 (25.00%) Desktop Support Engineer
4 56 (23.33%) Site Engineer
5 25 (10.42%) 2nd Line Support
6 21 (8.75%) Analyst
7 20 (8.33%) Infrastructure Support
7 20 (8.33%) Lead
8 18 (7.50%) Linux Support
9 17 (7.08%) Applications Support
10 13 (5.42%) Big Data Engineer
10 13 (5.42%) DataOps Engineer
10 13 (5.42%) DataOps Leader
10 13 (5.42%) Lead Big Data Engineer
11 12 (5.00%) Support Analyst
11 12 (5.00%) Unix Support
12 11 (4.58%) Consultant
12 11 (4.58%) Technical Support
13 10 (4.17%) Support Technician
Libraries, Frameworks & Software Standards
1 12 (5.00%) LAPP Stack
1 12 (5.00%) LDAP
1 12 (5.00%) WebSphere MQ
2 3 (1.25%) .NET
3 2 (0.83%) .NET Core
3 2 (0.83%) EDI
3 2 (0.83%) JSON
3 2 (0.83%) SLSA
4 1 (0.42%) CSS
4 1 (0.42%) HTML
Miscellaneous
1 16 (6.67%) Management Information System
2 14 (5.83%) Data Centre
3 12 (5.00%) Linux Command Line
3 12 (5.00%) Onboarding
4 7 (2.92%) Self-Motivation
5 6 (2.50%) Public Cloud
6 5 (2.08%) Clustering
6 5 (2.08%) Driving Licence
6 5 (2.08%) Product Ownership
7 4 (1.67%) Enterprise Software
7 4 (1.67%) iPad
7 4 (1.67%) iPhone
7 4 (1.67%) Mobile App
7 4 (1.67%) Video Conferencing
8 3 (1.25%) Cloud Native
8 3 (1.25%) CMDB
8 3 (1.25%) Security Posture
9 2 (0.83%) Life Science
9 2 (0.83%) Low-Code
9 2 (0.83%) Virtual Team
Operating Systems
1 96 (40.00%) Windows
2 68 (28.33%) Windows 10
3 18 (7.50%) Linux
3 18 (7.50%) Red Hat Enterprise Linux
3 18 (7.50%) Unix
4 16 (6.67%) Windows Server
5 4 (1.67%) Apple iOS
6 2 (0.83%) Debian
6 2 (0.83%) Mac OS
6 2 (0.83%) Solaris
6 2 (0.83%) VMS
6 2 (0.83%) Windows Server 2012
7 1 (0.42%) Mac OS X
7 1 (0.42%) Windows 7
7 1 (0.42%) Windows Server 2008
7 1 (0.42%) Windows Server 2016
Processes & Methodologies
1 127 (52.92%) ITIL
2 104 (43.33%) Customer Service
3 88 (36.67%) Continuous Improvement
4 74 (30.83%) Customer Experience
5 67 (27.92%) Cybersecurity
6 64 (26.67%) Analytics
7 61 (25.42%) Customer Acquisition
8 60 (25.00%) Patch Management
8 60 (25.00%) Software Deployment
8 60 (25.00%) Ticket Management
9 35 (14.58%) Problem-Solving
10 32 (13.33%) Mentoring
11 28 (11.67%) Change Management
11 28 (11.67%) People Management
12 25 (10.42%) Business Intelligence
13 24 (10.00%) Service Delivery
14 22 (9.17%) Service Management
15 20 (8.33%) CI/CD
16 19 (7.92%) Incident Management
16 19 (7.92%) Incident Response
Programming Languages
1 22 (9.17%) SQL
2 20 (8.33%) Python
3 6 (2.50%) PHP
3 6 (2.50%) PowerShell
4 3 (1.25%) C#
4 3 (1.25%) JavaScript
5 2 (0.83%) Bash
5 2 (0.83%) Korn
5 2 (0.83%) Kusto Query Language
6 1 (0.42%) ABAP
6 1 (0.42%) Bicep
Qualifications
1 82 (34.17%) Degree
2 71 (29.58%) Security Cleared
3 65 (27.08%) SC Cleared
4 61 (25.42%) CTC Cleared
5 18 (7.50%) ITIL Certification
6 17 (7.08%) AWS Certification
6 17 (7.08%) Microsoft Certification
7 15 (6.25%) CCNA
7 15 (6.25%) Cisco Certification
8 10 (4.17%) Network+ Certification
9 9 (3.75%) CCA
9 9 (3.75%) Citrix Certification
9 9 (3.75%) MCSA
9 9 (3.75%) MCSE
9 9 (3.75%) Microsoft Certified Professional
10 7 (2.92%) DBS Check
10 7 (2.92%) ITIL Foundation Certificate
11 4 (1.67%) MCITP
12 2 (0.83%) CISA
12 2 (0.83%) CISSP
Quality Assurance & Compliance
1 9 (3.75%) ISO/IEC 27001
2 6 (2.50%) GDPR
3 5 (2.08%) NIST
3 5 (2.08%) QA
3 5 (2.08%) SOC 2
4 4 (1.67%) Cyber Essentials
4 4 (1.67%) Data Quality
5 3 (1.25%) PCI DSS
6 2 (0.83%) California Consumer Privacy Act
6 2 (0.83%) GRC
7 1 (0.42%) Accessibility
7 1 (0.42%) ISO 20022
System Software
1 28 (11.67%) Active Directory
2 13 (5.42%) VMware Infrastructure
3 10 (4.17%) Hyper-V
4 4 (1.67%) Veritas Cluster Server
4 4 (1.67%) Virtual Machines
Systems Management
1 10 (4.17%) Ansible
2 8 (3.33%) Terraform
3 5 (2.08%) Autotask
4 4 (1.67%) Microsoft Intune
4 4 (1.67%) SCCM
5 3 (1.25%) Kubernetes
6 1 (0.42%) Active Directory Federation Services
6 1 (0.42%) SCOM
Vendors
1 83 (34.58%) Microsoft
2 75 (31.25%) Cisco
3 22 (9.17%) VMware
4 16 (6.67%) Red Hat
5 14 (5.83%) ServiceNow
6 13 (5.42%) Databricks
7 12 (5.00%) IBM
8 10 (4.17%) Sage
9 9 (3.75%) Citrix
9 9 (3.75%) SAP
10 5 (2.08%) Epicor
10 5 (2.08%) Infor
11 4 (1.67%) Symantec
12 3 (1.25%) Freshdesk
13 2 (0.83%) Datto
13 2 (0.83%) NEC
13 2 (0.83%) NetApp
13 2 (0.83%) Veeam
14 1 (0.42%) Pegasus
14 1 (0.42%) Sitecore