1st/2nd Line Support Engineer Jobs with Work from Home Options

1st/2nd Line Support Engineer
UK > Work from Home

The median 1st/2nd Line Support Engineer salary in Work from Home is £31,750 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 577 645 818
Rank change year-on-year +68 +173 -249
Permanent jobs requiring a 1st/2nd Line Support Engineer 16 13 27
As % of all permanent jobs with a WFH option 0.047% 0.032% 0.039%
As % of the Job Titles category 0.049% 0.033% 0.040%
Number of salaries quoted 16 13 27
10th Percentile £26,250 - £24,950
25th Percentile £27,938 £26,250 £26,625
Median annual salary (50th Percentile) £31,750 £29,000 £32,500
Median % change year-on-year +9.48% -10.77% +30.00%
75th Percentile £40,000 £33,750 £48,750
90th Percentile - £37,250 £50,750
UK median annual salary £30,000 £28,000 £28,000
% change year-on-year +7.14% - +12.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,448 39,583 66,856
% of permanent jobs with a recognized job title 95.97% 95.98% 97.39%
Number of salaries quoted 24,900 28,176 41,784
10th Percentile £33,127 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st/2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

1st/2nd Line Support Engineer trend for jobs with a WFH option

1st/2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 1st/2nd Line Support Engineer.

1st/2nd Line Support Engineer salary trend for jobs with a WFH option

1st/2nd Line Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 1st/2nd Line Support Engineer over the 6 months to 10 May 2024.

1st/2nd Line Support Engineer salary histogram for jobs with a WFH option

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 10 May 2024, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 1st/2nd Line Support Engineer in the job title.

1 13 (81.25%) Microsoft 365
2 12 (75.00%) Microsoft
3 10 (62.50%) Microsoft Office
4 9 (56.25%) SharePoint
4 9 (56.25%) Active Directory
5 8 (50.00%) Windows
6 7 (43.75%) Windows 10
7 6 (37.50%) TCP/IP
7 6 (37.50%) DNS
7 6 (37.50%) Microsoft Exchange
7 6 (37.50%) Social Skills
8 5 (31.25%) Customer Service
8 5 (31.25%) VMware
8 5 (31.25%) Microsoft Intune
8 5 (31.25%) Time Management
9 4 (25.00%) DHCP
10 3 (18.75%) Finance
10 3 (18.75%) Service Delivery
10 3 (18.75%) Apple
10 3 (18.75%) Barracuda Networks
10 3 (18.75%) Android
10 3 (18.75%) VLAN
10 3 (18.75%) Apple TV
10 3 (18.75%) Driving Licence
11 2 (12.50%) Problem-Solving
12 1 (6.25%) Fintech
12 1 (6.25%) Hardware Maintenance
12 1 (6.25%) Self-Motivation
12 1 (6.25%) ESET
12 1 (6.25%) Antivirus Management

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (56.25%) SharePoint
2 6 (37.50%) Microsoft Exchange
Applications
1 10 (62.50%) Microsoft Office
2 1 (6.25%) Spreadsheet
Cloud Services
1 13 (81.25%) Microsoft 365
2 1 (6.25%) Azure
Communications & Networking
1 6 (37.50%) DNS
1 6 (37.50%) TCP/IP
2 4 (25.00%) DHCP
3 3 (18.75%) VLAN
4 1 (6.25%) Firewall
4 1 (6.25%) HTTP
4 1 (6.25%) NAS
4 1 (6.25%) Remote Desktop
4 1 (6.25%) SAN
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 6 (37.50%) Social Skills
2 3 (18.75%) Finance
3 1 (6.25%) Electronics
3 1 (6.25%) Inclusion and Diversity
3 1 (6.25%) Manufacturing
3 1 (6.25%) Marketing
3 1 (6.25%) Public Sector
3 1 (6.25%) Retail
3 1 (6.25%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (6.25%) CSS
1 1 (6.25%) XML
Miscellaneous
1 3 (18.75%) Apple TV
1 3 (18.75%) Driving Licence
2 1 (6.25%) Self-Motivation
2 1 (6.25%) Team-Oriented Environment
Operating Systems
1 8 (50.00%) Windows
2 7 (43.75%) Windows 10
3 3 (18.75%) Android
4 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 5 (31.25%) Customer Service
1 5 (31.25%) Time Management
2 3 (18.75%) Service Delivery
3 2 (12.50%) Problem-Solving
4 1 (6.25%) Antivirus Management
4 1 (6.25%) Asset Management
4 1 (6.25%) Business Intelligence
4 1 (6.25%) Customer Experience
4 1 (6.25%) Digital Marketing
4 1 (6.25%) Fintech
4 1 (6.25%) Hardware Maintenance
4 1 (6.25%) Incident Management
4 1 (6.25%) ITIL
4 1 (6.25%) Programme Management
4 1 (6.25%) Server Management
4 1 (6.25%) Software Asset Management
4 1 (6.25%) Software Deployment
4 1 (6.25%) Storage Management
Programming Languages
1 1 (6.25%) JavaScript
1 1 (6.25%) PowerShell
System Software
1 9 (56.25%) Active Directory
Systems Management
1 5 (31.25%) Microsoft Intune
Vendors
1 12 (75.00%) Microsoft
2 5 (31.25%) VMware
3 3 (18.75%) Apple
3 3 (18.75%) Barracuda Networks
4 1 (6.25%) Cisco
4 1 (6.25%) Dell
4 1 (6.25%) ESET
4 1 (6.25%) SAP
4 1 (6.25%) Sophos