1st/2nd Line Support Engineer Jobs with Hybrid/Remote/WFH Options

1st/2nd Line Support Engineer
UK > Work from Home

The median 1st/2nd Line Support Engineer salary for remote or hybrid work is £26,000 per year, according to job vacancies posted during the 6 months leading to 2 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
2 May 2025		 Same period 2024 Same period 2023
Rank 410 572 655
Rank change year-on-year +162 +83 +160
Permanent jobs requiring a 1st/2nd Line Support Engineer 3 17 16
As % of all permanent jobs with a WFH option 0.020% 0.050% 0.037%
As % of the Job Titles category 0.022% 0.052% 0.039%
Number of salaries quoted 3 17 16
10th Percentile £23,200 £27,250 £26,250
25th Percentile £23,500 £28,000 £26,438
Median annual salary (50th Percentile) £26,000 £32,500 £29,625
Median % change year-on-year -20.00% +9.70% -8.85%
75th Percentile £31,000 £40,000 £37,250
90th Percentile £32,800 - -
UK median annual salary £33,500 £30,000 £28,000
% change year-on-year +11.67% +7.14% -

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,568 32,486 41,019
% of permanent jobs with a recognized job title 90.66% 95.98% 96.07%
Number of salaries quoted 9,888 24,950 29,138
10th Percentile £30,000 £33,116 £36,500
25th Percentile £43,750 £42,500 £47,250
Median annual salary (50th Percentile) £60,000 £56,451 £62,500
Median % change year-on-year +6.29% -9.68% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,900 £60,000
% change year-on-year +8.70% -11.83% -

1st/2nd Line Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

1st/2nd Line Support Engineer trend for jobs with Hybrid/Remote/WFH options

1st/2nd Line Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 1st/2nd Line Support Engineer.

1st/2nd Line Support Engineer salary trend for jobs with a WFH option

1st/2nd Line Support Engineer Skill Set
Top 20 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 May 2025, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 1st/2nd Line Support Engineer in the job title.

1 2 (66.67%) Social Skills
1 2 (66.67%) Microsoft 365
1 2 (66.67%) Windows
2 1 (33.33%) VPN
2 1 (33.33%) SLA
2 1 (33.33%) Microsoft
2 1 (33.33%) Active Directory
2 1 (33.33%) Sophos
2 1 (33.33%) Service Delivery
2 1 (33.33%) Migration
2 1 (33.33%) WatchGuard
2 1 (33.33%) PowerShell
2 1 (33.33%) iPhone
2 1 (33.33%) Change Control
2 1 (33.33%) Azure
2 1 (33.33%) Microsoft Intune
2 1 (33.33%) Mimecast
2 1 (33.33%) Driving Licence
2 1 (33.33%) Microsoft Office
2 1 (33.33%) Virtual Desktop

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Office
Cloud Services
1 2 (66.67%) Microsoft 365
2 1 (33.33%) Azure
2 1 (33.33%) Mimecast
Communications & Networking
1 1 (33.33%) VPN
General
1 2 (66.67%) Social Skills
Miscellaneous
1 1 (33.33%) Driving Licence
1 1 (33.33%) iPhone
Operating Systems
1 2 (66.67%) Windows
Processes & Methodologies
1 1 (33.33%) Change Control
1 1 (33.33%) Migration
1 1 (33.33%) Service Delivery
Programming Languages
1 1 (33.33%) PowerShell
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
1 1 (33.33%) Virtual Desktop
Systems Management
1 1 (33.33%) Microsoft Intune
Vendors
1 1 (33.33%) Microsoft
1 1 (33.33%) Sophos
1 1 (33.33%) WatchGuard
8 1st/2nd Line Support Engineer jobs Nationwide