151 to 175 of 196 2nd Line Support Jobs in England

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer, you will provide the customer-facing interface for support queries, while also working in conjunction with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to 3rd … line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first-class support to our customers ensuring they are leveraging More ❯

Join to apply for the 2nd Line Network Support Engineer role at Node4 Join to apply for the 2nd Line Network Support Engineer role at Node4 Direct message the job poster from Node4 Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we … the role At Node4, we're dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby. This is your chance to work in a fast-paced, customer-focused environment … where innovation and service excellence are at the heart of everything we do. As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with both customers and senior engineers, you'll be a key player in resolving escalated issues More ❯

IT Application Support Engineer Fareham, Full-time in office required £35,000, 25 days Holiday, Pension Scheme, Healthcare Scheme and many more Are you ready to take your IT skills to the next level in a fast-paced, innovative logistics environment? We're recruiting for an IT Application Support Engineer to join a leading company revolutionising … the first point of contact for application issues, solving problems quickly and minimising downtime. - Manage system updates, patches, and performance enhancements to keep things running seamlessly. - Train and support operational teams to maximise application use. - Collaborate with cross-functional teams to deploy new features and resolve challenges. What We're Looking For - Strong SQL knowledge and familiarity with More ❯

1st/2nd Line Support Technician This is an all-encompassing IT Support role which will be a mix of Service Desk and Application support in an MSP environment. This is a 3 month contract paying up to £120/130 p/d based on site in Bristol (flexibility for … some huge businesses across the UK. They deliver both on-premises and cloud-based solutions to their clients. What will you be doing? Coming in as a 1st/2nd Line Technician, one day won't be the same as the next, ideally you will be the first port of call for a specific client for Hardware … for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS - Windows, First Line, Second Line, O365, Communication, Active Directory, Application Support More ❯

Solving complex issues, elevating customer satisfaction Permanent Carlisle About this role The 2nd Line Technical Support Advisor plays a critical role in maintaining high levels of customer satisfaction by delivering prompt, effective, and technically sound support for broadband, networking, and internet-related services. Acting as an escalation point for more complex technical issues … involves monitoring service quality, identifying recurring problems, and contributing to the ongoing improvement of support processes, documentation, and internal knowledge sharing. Beyond reactive support, the 2nd Line Advisor is expected to play a proactive role in maintaining service reliability by spotting early signs of service degradation or systemic issues, supporting internal training, and … 5.00pm Sunday 9.00am – 5.00pm To meet the needs of the customer, you will need to be flexible with your working hours Experience required Proven experience in a 1st or 2nd line technical support role in a call centre environment Proficient with tools like, ping, traceroute and remote access software Proficiency in TCP/IP, DNS More ❯

2nd Line Support Engineer - New! (REFGJ25) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2nd Line Network Support Engineer to join their growing, autonomous team. You will be the go-to point of escalation; resolving complex connectivity & broadband issues which the Customer Service team … cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2nd Line Support within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge of in-home WiFi, routing and devices Understanding of internet … router/system logs to diagnose faults. Desirable CompTIA Network+ or CNNA or similar certification Scripting or automation knowledge (Python, shell) If you are well-versed in IT Support and have a deep understanding of home networking and consumer broadband technologies, then please apply for more details More ❯

2nd Line Support Engineer - New! (REFGJ26) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2nd Line Network Support Engineer to join their growing, autonomous team. You will be the go-to point of escalation; resolving complex connectivity & broadband issues which the Customer Service team … cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2nd Line Support within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge of in-home WiFi, routing and devices Understanding of internet … router/system logs to diagnose faults. Desirable CompTIA Network+ or CNNA or similar certification Scripting or automation knowledge (Python, shell) If you are well-versed in IT Support and have a deep understanding of home networking and consumer broadband technologies, then please apply for more details More ❯

Reference: 354f4f880622 Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Role Do you want to be part of a forward-thinking governmental team? As a 2nd Line Support Engineer, you’ll have the unique opportunity to work with a leading governmental organisation, making a real impact on their mission-critical operations. … Your expertise will be essential in providing 2nd Line Support and troubleshooting Windows Servers. Why choose this role? Be part of a vital governmental organisation. Tackle complex technical issues with Windows Servers. Contribute to a security-sensitive environment. If you’re interested in this position, apply here! #J-18808-Ljbffr More ❯

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to provide advanced technical support for cloud-based systems … responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. Monitor cloud systems and proactively … identify issues. Escalate unresolved issues to 3rd Line Support or Cloud Service Providers. Document support activities and maintain a knowledge base. Collaborate with cross-functional teams to manage and deploy cloud solutions. Requirements Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud). Experience with C#, MVC, RESTful APIs, and JSON. Experience with More ❯

and B2B customers from SMEs to large international enterprises, they continue to shape the future of IT services. The award winning Cisco and Aruba Partner is searching for a 2nd Line Support Engineer to join the team. If you would like to learn more about this opportunity, feel free to reach out and apply today … Responsibilities: Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications More ❯

2nd Line IT Support (MSP/Luxury Brands) Loughton - Hybrid £38,000 - £42,000 + Overtime + Company Bonus (1 Months' pay)+ Progression + Company Benefits Are you a 2nd Line IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support … now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of … offers a fresh approach to every day, you are able to handle tasks to completion, work independently. The ideal candidate has experience in MSP environment and an technical support background. The Job: Trouble Shooting Managing multiple IT Support Tickets Ensuring SLAs are met Learn from industry experts to upskill yourself The Person MSP Background Good communicator More ❯

Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and … class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with … and problem-solving abilities. Proficiency with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We are looking for an IT Support Technicians to … a warehouse or logistics setting and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power them. What you’ll be … doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with warehouse, engineering, and IT teams Learning automation terms and systems (full training provided) What we More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities - Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support … suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. - Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills. About the team Veeqo () is Amazon's Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a … bond and enjoy each other's company in a more casual setting. The following article and video illustrates a bit more about Veeqo: BASIC QUALIFICATIONS - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. PREFERRED QUALIFICATIONS - Bachelor's degree More ❯

High Level Clearance 2nd Line Support Engineer 2nd Line Support Engineer/System Administrator Duration: 6 months (extensions expected) IR35: Inside Rate: £350/day (negotiable) Role: We are looking for a 2nd Line System Administrator to join our team, working alongside 2nd and 3rd Line More ❯

Role : 2nd Line Storage Support Engineer Location : Basingstoke We are looking for a 2nd Line System Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The More ❯

Social network you want to login/join with: 2nd Line Support Helpdesk Specialist - Chelmsford - £36,000, chelmsford col-narrow-left Client: WUNDERTALENT Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: We are seeking a skilled 2nd Line Support Helpdesk Specialist to join our dynamic IT support team. This role is central to delivering exceptional technical support for our comprehensive range of software and hardware solutions. You'll be the problem-solving hero our users turn to when first-line support needs escalation, providing expert diagnostic … expertise, and a customer-first approach while maintaining accurate documentation and ensuring timely resolution of all technical issues. Key Responsibilities Technical Support Excellence Provide comprehensive second-level support for all standard software and hardware platforms Diagnose, research, and resolve complex technical problems with precision and efficiency Respond promptly to telephone, email, and in-person requests for More ❯

Social network you want to login/join with: 2nd Line Support Helpdesk Specialist - Chelmsford - £36,000, basildon col-narrow-left Client: WUNDERTALENT Location: basildon, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: We are seeking a skilled … 2nd Line Support Helpdesk Specialist to join our dynamic IT support team. This role is central to delivering exceptional technical support for our comprehensive range of software and hardware solutions. You'll be the problem-solving hero our users turn to when first-line support needs escalation … expertise, and a customer-first approach while maintaining accurate documentation and ensuring timely resolution of all technical issues. Key Responsibilities Technical Support Excellence Provide comprehensive second-level support for all standard software and hardware platforms Diagnose, research, and resolve complex technical problems with precision and efficiency Respond promptly to telephone, email, and in-person requests for More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

Social network you want to login/join with: 2nd Line Support Engineer, Hertfordshire Client: Tsr Select Location: Hertfordshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 7b5b74ea3da3 Job Views: 12 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Description: Our client seeks a dynamic and driven 2nd Line Support Engineer who embodies enthusiasm, motivation, and a polished professional demeanour. The … ideal candidate should express a keen interest in securing a long-term, permanent position within a reputable and thriving Managed Service Provider (MSP). In this role as a 2nd Line Support Engineer, you will serve as the primary point of contact for clients, offering support for IT service contracts. The role requires More ❯

2nd Line Support Engineer (Linux) Stockport (Hybrid) £30,000 - £35,000 + Flexible Working + Training + 25 Days Holiday (+ Bank Holidays) + Pension + Global Travel Opportunities Are you a 2nd Line Support Engineer with Linux experience, looking to join a leading manufacturing and engineering company where you … ll also play a key part in DevOps, supporting manufacturing testing and remote deployments, while occasionally travelling overseas to support international clients. This role would suit a 2nd Line Support Engineer with Linux experience, looking to join a leading manufacturing and engineering company where you'll support cutting-edge digital infrastructure … background with Linux experience Based in a Stockport open to international travel Keywords : Software, Applications, Stockport, Macclesfield, Manchester, Engineer, Engineering, Website, IT Support, 1st line, 2nd Line, Help Desk Reference Number: BBBH18177 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We More ❯

Join to apply for the 2nd Line Support Engineer role at Collaborative Reasoning . Quantum Care is a not-for-profit organization providing high-quality care services for over 2,000 older people across Hertfordshire, Bedfordshire, and Essex. The ideal candidate will have a passion for delivering outstanding customer service, demonstrating patience and empathy, especially … may be less tech-savvy. Opportunities to contribute to project work and influence Quantum's future development are available. Main Duties and Responsibilities Handle all user queries, acting as 2nd line support, and also providing 1st and some 3rd line support. Support users via phone, remote tools, or directly on-site. … welcome applications from a diverse range of candidates eligible to work in the UK. Please note we are currently unable to offer sponsorship. For more information, visit our website: 2nd Line Support Engineer - Quantum Care . If you encounter issues with the online application, contact our HR team at 01707 368234. We are an equal More ❯

Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when … along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your More ❯

Desk Side and Technology Support Analyst (2nd line support) Location: London, Victoria Job Type: Full-time Salary: Competitive A new exciting permanent opportunity has become available for a Desk Side and Technology Support Analyst to join a dynamic IT team. This role is crucial for ensuring the resolution of all 2nd Line incidents and service requests within the specified region. The ideal candidate will have … a robust understanding of technology coupled with exemplary customer service skills to manage and resolve issues efficiently and effectively. Day-to-day of the role: Manage and prioritise all 2nd line incidents and requests according to defined SLAs, ensuring 100% adherence to best practice guidelines. Perform general troubleshooting of the desktop computing environment based on service requests More ❯

to get involved in project work and have a real impact in Quantum's future development. Main duties and responsibilities: Deal with all user queries and act as the 2nd line but also 1st and some 3rd line Support users both over the phone, using our remote tools or directly to the site … would love to have you join our team and in return we will provide the following rewards & benefits : Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life. Company Pension Scheme (after 1 years service) Free DBS check Access to retail discounts and offers Refer a friend scheme of … the UK. We are not able to offer sponsorship to candidates at this time. If you would like to find out more about this opportunity, please visit our website 2nd Line Support Engineer - Quantum Care . If you have any issues with completing our online application form, please contact the HR team on 01707 368234. More ❯