176 to 196 of 196 2nd Line Support Jobs in England

self to work bringing your energy and creativity to make a positive difference, then this is the job for you. A new and exciting opportunity has arisen for a 2nd Line Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role will play a key part … and the opportunity to buy and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role. Health … the 1st Line Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members. You will act at the 2nd line support and escalation point for the 1st line Application Support Team providing subject matter expertise and assistance across the section More ❯

Are you looking to advance your career in IT support? Join a leading governmental organisation in Gloucestershire renowned for its excellent team culture and a massive push towards training, development, and internal progression. Responsibilities: Handle technical escalations from the service desk team and participate in upgrade projects. Troubleshoot Airwave technical incidents. Manage and support Intune devices. … Skills and Must-Haves: Experience in service desk or 1st line support. Eagerness to learn and develop. Ability to obtain security clearance. Nice to Haves: Experience with Airwave radios. Intune experience. Benefits: £3,000 to £4,000 optional on-call allowance (1 in 4 weeks). Amazing pension scheme. Funded certifications and training. Salary: £33,915 Base Salary More ❯

employment, careers, apprenticeships, further training, and university level courses. This customer facing professional role is responsible for ensuring that IT and AVA services are installed and maintained to support the Colleges aim on the journey from good to great. Main Responsibilities: Technical Support: Handling technical issues that require deeper technical expertise, including troubleshooting software, hardware, and … network problems that first-line support could not resolve. Incident Management: Managing ongoing technical issues, tracking their resolution progress, and ensuring they are resolved within agreed service levels using our ServiceDesk. Essential understanding of cyber security and the associated tools and services used to protect users of the College and its data. You will be expected … to improve overall service efficiency. Providing clear and effective communication with users throughout the problem resolution process, including instructing them on steps to mitigate or resolve issues. Implementing Solutions: 2nd line support engineers will also be involved in deploying and configuring hardware, installing software updates, and applying patches to resolve security vulnerabilities. Continuous Improvement: Contributing More ❯

IT Support | 2nd Line | Service Desk | Technical Support My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems. Responsibilities Provide technical support to clients via phone and email. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Log and manage support requests using our ticketing system. Escalate complex issues when necessary. Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs. Participate in training sessions to develop technical skills and knowledge. … Provide excellent customer service and always maintain a professional demeanour. Essential Skills Understanding of computer systems, networks, and software. Experience of working in an IT Support role. Excellent communication and interpersonal abilities both written and verbal. Strong problem-solving skills. Attention to detail. Experience working with customers. Customer-focused with a commitment to delivering high-quality service. Ability More ❯

Social network you want to login/join with: 2nd Line Support Engineer - Public Sector, Chippenham col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: f2ffe0bc197e Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Role Ready to revolutionise public safety through advanced … talented, forward-thinking team and contribute to the evolution of our digital switch and mobile data systems support. Technical Instillations & Support: Play a pivotal role in providing 2nd line technical support and conducting technical/software installations for valued customers. Collaborative Impact: Work closely with our Field Engineering Teams to ensure seamless operations … and rapid issue resolution. You’ll also benefit from: Competitive Salary Package: Earn up to £34,000, recognising your skills and dedication. If you’re interested, apply here! 2nd Line Technical Support Technical/Software Instillations for customers 1st Line Support to Field Engineering Teams Infrastructure Support experience (1st More ❯

Business Central Support Consultant 2nd line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant. The role … will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong … technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire to grow with the role and team Excellent problem solving, communication and team work skills Whats on offer? A competitive starting salary up to £45,000 (experience dependant) Company benefits More ❯

Business Central Support Consultant 2nd line My client is a leading Microsoft partner looking for a driven and passionate individual to join there team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant. The role … will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues Work with there project teams on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong … technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or end user Motived and strong desire to grow with the role and team Excellent problem solving, communication and team work skills Whats on offer? A competitive starting salary up to £45,000 (experience dependant) Company benefits More ❯

week ago Be among the first 25 applicants Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to … product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as … to 3rd line, with sufficient SLA remaining Document required changes in line with Focus Groups Change Management process. Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £35,000 (DOE) Location - Exeter Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious … offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and … product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line service queries as More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

IT Support, 2nd Line Support, Laptop, Refresh, Desktop Join to apply for the IT Support, 2nd Line Support, Laptop, Refresh, Desktop role at Experis UK Support Technician - Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start BRISTOL SC Clearance Ideally Join a … fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout. Key Responsibilities Transport devices as instructed by the Contractor Engineer and Site Manager between … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers. Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ( #J-18808-Ljbffr More ❯

Role: 2nd Line Support Location: South West - Hybrid/Remote (ad hoc visits to clients in South West area) Hours : Monday - Friday Pay: £28,000 - £32,000 per annum An excellent opportunity has arisen for a 2nd Line Support/Engineer to join one of our longstanding clients, an exciting … levels, proactively seeking senior engineer support as required. If you're keen to join an exceptional team who can offer flexible working then please apply to this 2nd Line Support/Engineer role below or call Jamie Watson (phone number removed) between 9:00am and 5:00pm. More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a More ❯

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email, phone and email with a More ❯

Assistant Network Manager/2nd Line Technician Reigate - Onsite in School. £30k - £33k Benefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a … part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team. Key Tasks ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. … working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other More ❯

Social network you want to login/join with: 2nd Line IT Support/White Glove Service, london (city of london) col-narrow-left Client: Eutopia Solutions Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide … Job Description: 2nd Line IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to … increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile More ❯

Social network you want to login/join with: 2nd Line IT Support/White Glove Service, west london col-narrow-left Client: Eutopia Solutions Location: west london, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 2nd Line … IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional to join their London team. This team provides onsite IT support to users and guests in their City of More ❯

2nd Line IT Support/White Glove Service 2nd Line IT Support/White Glove Service Get AI-powered advice on this job and more exclusive features. This range is provided by Eutopia Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to … learn more. Base pay range Direct message the job poster from Eutopia Solutions Principal Technology Recruitment Consultant at Eutopia Solutions 2nd Line IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT … Support professional to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role More ❯

White Glove 2nd Line IT Onsite Support – Professional Services environment - City of London We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced IT Support professional to join their London team. This team provides end to end onsite IT support to users and … increased their multi-billion dollar global revenue by over 20% last year. This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PC’s, laptops, mobile … internal talent and are committed to ongoing professional development and training. Skills and experience required: A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV in a legal or professional services environment Experience in offering face to face/deskside support Be able to evidence excellent More ❯

2nd Line Software Support Technician Location: Worsley, Manchester, M28 3QW Salary: £28-32k pa dependent upon experience Contract: Full-Time, Permanent Hours: 9am - 5pm Mon to Friday, a total of 37.5 hours per week Benefits: • A competitive annual salary of £28-32k dependent on experience. • 20 days' annual leave (not including bank holidays … The company is enjoying a rapid period of growth and is seeking high quality additions to our small and versatile team to support that growth moving forward. 2nd Line Software Support Technician - the Role: We are seeking an experienced individual, capable of • Delivering frontline technical support on our help desk. • Helping … hands on' problem solving approach. • Take ownership of incidents assigned to you and managing them through to resolution. • Rota-based -contribution to out-of-hour support provision. 2nd Line Software Support Technician - The candidate: • Proven experience of supporting MySQL/SQL bespoke database applications and working with AWS cloud environ-ments. • Experience of More ❯

About the role The 2nd Line Support Technical Specialist is responsible for managing and resolving complex Level 2 technical and operational issues for our customers within agreed service level agreements (SLAs). Primary Responsibilities Work with customers to understand, diagnose, and address cases, including complex customer support, bugs, and defects. Manage and support … and efficiently address Level 2 customer inquiries escalated by Level 1. Take ownership of and resolve Level 2 technical and operational issues within agreed SLAs. Escalate to 3rd line support (Product Operations) when resolution is impeded by complexity or time constraints. Assess cases/incidents triaged by Level 1 for quality and provide guidance on resolution More ❯