london (tottenham), south east england, United Kingdom
Palo Alto Networks
can scale with company growth. This role requires strong managerial experience, a commitment to coaching and developing others, superior organizational skills, strong stakeholder and changemanagement, and ability to meet tight deadlines and juggle multiple requests. Absolutely essential to this role is having managed others in an HR … EMEA. Provide leadership, coaching, and guidance to the EMEA HR Operations Team across areas including offboarding, employee data changes, compliance, employee lifecycle programs (performance management, compensation planning), leaves (PTO, sick leave, LOAs), time tracking and more. Work closely with the other regional HR Ops teams, EMEA People Business Partners … disrupt the tech, processes, current ways of working and procedures to optimize our service delivery and enhance the employee experience. Optimize day-to-day management of workday for the region with a strong focus on improving workday to strive for consistency across all EMEA countries. Strong partnership with the More ❯
ERP Change Manager role, working with a leading manufacturing business. Client Details I am working with a global manufacturing business to recruit an ERP Change Manager. This is a 12 month FTC, with mainly remote working (1 day onsite in Cheshire every fortnight). If you have experience … working on ERP transformation projects as a Change Manager then this may be the role for you! Description Create and implement a changemanagement plan to support user adoption of new processes and the ERP system. Ensure delivery aligns with the programme's plan, budget, and scope. … Support the Programme Manager and Business Lead by integrating change activities into the project plan. Work with stakeholders to ensure effective change strategies at all deployment sites. Collaborate with the Communications Coordinator to deliver a change communication plan. Manage the Training team and PMO & Communications Coordinator, ensuring More ❯
to client sites in the UK and across Europe is required. Allow us to introduce ourselves dss + is a leading provider of operations management consulting services with a purpose of saving lives and creating a sustainable future. dss + enables companies to build organisational and human capabilities, manage … risk, improve operations, achieve sustainability goals and operate more responsibly. By leveraging its DuPont heritage, deep industry and management expertise and diverse team, dss + consultants are on the ground and in the boardroom helping clients work safer, smarter and with purpose. dss + is an independent firm, with … digital natives who have a problem-solving mindset and a passion for what they do. Combining industry best practices, the latest thinking in operations management and proven methodologies developed within dss+. Our people optimize outcomes across a wide range of industries including Oil & Gas, Chemicals, Petrochemicals, Mining & Metals, Power More ❯
REQUISITION-3-16 What you'll deliver Take charge of all aspects of commercial partner relationships, including revenue generation and growth agendas, overall service, changemanagement and governance Develop and maintain partner dialogue and satisfaction through an effective partner management framework, taking the lead role on monthly … business reviews as well as day-to-day management Support partners on roadmap and growth initiatives and be an effective entry point on new change into internal changemanagement processes, including value-based advocacy into wider NewDay Technology planning Monitor agreed contractual SLAs and performance metrics … Commercial on wider commercial strategy development and execution, including support effective on-boarding and scaling of new partners Skills and Experience Essential Positive relationship management Strong, clear communication skills Planning and organisation Commercial acumen and highly numerate Analytically minded, tenacious Experience in technology delivery and/or partnership roles More ❯
Skipton, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Skipton Building Society
software development and maintenance methods, tools and techniques. Experience in technology strategy, policies and standards, and industryregulations/constraints. A good appreciation of risk management, changemanagement, configuration management, reliability and safety methods and the use of metrics. A familiarity with both generic and specific recognised … industry bodies. Leadership skills in operational management, along with the energy to continually develop and grow. Expertise in coaching and mentoring colleagues in one or more areas of responsibility. A creative approach to identifying solutions that will deliver value to members and stakeholders. Strong communication skills in both formal More ❯
handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem ManagementChangeManagement Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯
Employment Type: Permanent
Salary: £50000 - £60000/annum bonus and excellent benefits
handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem ManagementChangeManagement Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯
offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR … ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Infrastructure Portfolio is part of … plan, direct and govern the Infrastructure portfolio of investment and (in-scope) expense projects, ensuring quality, outcomes, timelines and cost requirements are met. The change being delivered could be both non-IT (including but not limited to creation of a new procedure or standard or new control(s); Redesign More ❯
for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management being … able to coordinate a large number of stakeholders, plan, organize, and manage all phases of a project (e.g. project scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience in working closely with senior stakeholders (C-Level), and … timely delivery Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership Assess program risks, anticipate challenges, and provide escalation management when necessary Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase More ❯
responsible for providing business analysis across the business and working with the Implementation team and wider delivery teams to define Schedule of Event and management thereof during implementation events. Reporting to the implementation manager you will form a key part as part of implementation Go/No Go decisions. … decision points throughout a cutover event Defining KDPs (key decision points) as part of a cutover event Capturing, interpreting, and translating business requirements from change owners and subject matter experts and turning that into acceptance criteria for user stories. Analysing business data to identify trends and opportunities as part … workshops and meetings by asking the right questions to draw out requirements and solutions Business process engineering with efficiency and lean disciplines for approved change Reporting and tracking progress across my assigned projects, identifying and escalating any blockers hindering progress where necessary Evaluating multiple options before helping the project More ❯
team member during a high growth phase, this individual will also support business development efforts throughout the sales process. The role balances Sales, Client Management, and Operations, working closely across all company areas to gain a comprehensive understanding of the business. The Principal Consultant will serve as the key … to us The team you will join is part of Charles River Development (CRD), acquired by State Street in 2018. CRD develops enterprise investment management software solutions for large institutions, including areas like institutional investment, wealth management, and hedge funds. We launched the first open front-to-back … emerging technologies like AI and Blockchain. What you will be responsible for As Principal Consultant, you will: Client Work: Own client engagement and program management of Professional Services deployment Manage customer relationships throughout ICS Guide customers to decisions and drive deadlines assertively Lead requirements gathering to ensure successful configuration More ❯
About Comply365 Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with … the most comprehensive product portfolio to elevate operational excellence and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and … ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Participate in the design, implementation, and management of workload automation initiatives. Adhere to ChangeManagement, Problem Management policies and familiarity with ITIL or other formalised IT operations foundations. More ❯
long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with Apptio. With deep multi-domain expertise and an understanding of customer … challenges and Technology Business Management (TBM) best practices, Strategy Advisors leverage their strategic leadership and operational capabilities to help customers develop their TBM objectives while driving operational excellence and program governance. Strategy Advisors are accountable for driving customer adoption and success across a portfolio of customers by engaging broadly … on those in the TBM Office. Strategy Advisors are customer-directed specialists solely focused on creating wildly successful customers through large scale programs involving changemanagement, innovation and developing processes and capabilities that make TBM internally sustainable. Strategy Advisors will help to accelerate and mature practices related to More ❯
Microsoft Dynamics Platform, managing a small team that consults with business groups to leverage the product for their goals. Experience with Microsoft Dynamics, stakeholder management, and strong communication skills are essential. The role involves driving product development, enhancement, and management, with a proven track record in product strategy … and cross-functional collaboration. Team Management & Core Responsibilities Manage a team of Microsoft Dynamics Product Strategists aligned to specific business groups. Serve as subject matter experts, translating business problems into detailed requirements and identifying solutions via existing functionality or configuration. Develop detailed requirements for business-specific needs and identify … with Dynamics Product Owners and other teams to ensure product delivery, keeping stakeholders informed. Improve operating models to enhance partnerships and drive excellence. Champion changemanagement to promote adoption of new capabilities. Lead Quarterly Business Health Checks to review operating models, priorities, and feedback. Support Business Owners in More ❯
ServiceNow implementations and enhancements. Lead and support Business Process Re-Engineering (BPR) initiatives across finance operations, ensuring alignment with regulatory and compliance standards. Drive change and transformation programmes, leveraging ServiceNow to streamline workflows and improve service delivery. Conduct risk management analysis and reporting to support compliance with financial … IT, risk, and compliance teams to ensure successful project outcomes. Identify and implement process improvements using structured methodologies (e.g., Lean, Six Sigma). Support changemanagement activities including stakeholder engagement, training, and communication planning. Ensure robust risk and control measures are embedded in all ServiceNow solutions and business … Skills & Competencies Strong knowledge of ServiceNow platform (ITSM, ITOM, GRC, or HRSD modules) Strategic Thinking & Business Acumen in Financial Services Business Analysis & Functional Design ChangeManagement & Transformation Risk Management & Controls in Regulated Environments Process Improvement & BPR Digital & Technology Enablement Professional Collaboration & Stakeholder Engagement Excellent Written & Verbal Communication More ❯
london, south east england, United Kingdom Hybrid / WFH Options
DGH Recruitment
law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … Actively identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by ChangeManagement, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post More ❯
law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … Actively identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by ChangeManagement, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise … with other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Capgemini
empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, ChangeManagement and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and More ❯
exciting opportunities for a talented individual to join their winning tea m. The Posit ion You will be responsible for delivering excellence in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer cont act.Lead … budget” mindset while managing and mentoring the project team resou rcesInitiate and sustain project related documentation consistent with the company Project workbook including Budget management, Labour forecasts, Risk Register, Schedule, Open Issues list, ChangeManagement/ECO tracker, Lessons learned and Final acceptance test ing.Maintain a detailed … with customers to understand their needs (commercial and techni cal)Identify risk areas and generate a plan to mitigate themProvide regular reporting to senior management and cust omerBudget validation and con trolControl all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using company More ❯
Job Title: Project Professional - Business Change Delivery Location: Barrow-in-Furness.We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £40,748+ depending on experience What you'll be doing: Helping lead the development and embedding … of Business ChangeManagement framework and it's application within the SSNA projects Facilitating the delivery of business changemanagement, ensuring the adoption of change elements through use of recognised approaches Providing support and direction to ensure Business Benefits are measured, tracked and aligned to … to ensure a full and detailed plan is compiled and executed Proactively identifying risks and opportunities to ensure they are managed within the risk management system Your skills and experiences: Essential: Microsoft Tools Stakeholder management and excellent communicator Confident in delivering and presenting data to a wide range More ❯
computer infrastructure, information systems and to ensure the organization maintains an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management and mitigation, including evaluating vendor risk, examining vendor contracts for terms of service, understanding third-party risk, and data privacy issues. The analyst serves … SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable changemanagement policy and procedure. Qualifications: Bachelor's degree required; advanced degree highly desirable. Candidates must possess significant analytical skills, which evolved from early … network security, administration of DLP, antivirusantimalware, IDS/IPS, SIEM, SMTP, Email security, AD, Group Policy, DNS, DHCP, and VLANs. Experience with identity access management solutions, such as SAMLOATH Experience with HIDS and NIDS The ideal candidate possesses relevant information security or cybersecurity certifications. Requires the ability to analyze More ❯
and other key assignment groups. In partnership with leadership, define and implement the IT Global Support roadmap, including but not limited to service desk, changemanagement; asset management; problem management; service configuration and catalogue management. Be responsible for the team's maintenance and implementation of runbooks … validity of the data. Become the point of escalation for the service desk function. Build an effective, hybrid IT Global Support team Provides effective management to the IT Global Support team members including training, mentoring and personal development. Review and implement Service Level Agreements as well as incident, problem … team. Be available (as needed) up to 2-3 days per week in the London office Relevant Skills and Experiences Service Desk Implementation and Management Service Now platform Microsoft Windows/MacOS AD, AAD, and related identity management MDM Platform Management Implementing and supporting EUC and Conference More ❯
essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, ChangeManagement, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯
collaborative individuals who have strong ethics and attention to detail. OPERATIONAL RISK- TECHNOLOGY The Operational Risk Division at Goldman Sachs is an independent risk management function responsible for developing and implementing a standardized Operational Risk Management Framework (ORMF) to identify, measure, monitor, and escalate operational risk across the … is for a professional with deep technology subject matter expertise dedicated to actively employ and strengthen the components of the firm's operational risk management framework relating to technology risks. THE ROLE & RESPONSIBILITIES This role will be responsible to continuously identify, monitor, measure, assess, and challenge operational risk for … senior Technology Operational Risk Lead, you will be responsible for providing independent oversight and challenge of the first line of defense (1LoD) technology risk management practices. The Engineering Organization includes the Engineering Division and technology and strategist groups in Revenue and Federation divisions. Our engineers are responsible for building More ❯
complex and in depth Category is all non-IT - Customer Claims, Offshoring etc, more customer facing role. Will need strong outsourcing experience Strong stakeholder management/influencing Capabilities: Negotiation Skills, Stakeholder Management, Influencing Skills, Communication Skills, Leadership, Commercial Management, Supplier Relationship Management, Governance, Financial Management, Contracting, Strategy, ChangeManagement, Leadership. Essential Knowledge and Skills: Commercial and stakeholder management skills and proven track record of building strong internal business relationships Experience and a proven track record of delivering Commercial, SRM, or Category Management within a demanding, fast evolving environment Leading and More ❯