are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success : proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing … value from our solutions. Clientonboarding : create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding : deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply … subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities. Marketing collaboration : develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ). Operations : as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across More ❯
option scheme means you'll share in the company's success. Cutting-edge tools - The company are embedding AI into workflows, giving you the opportunity to shape modern, scalable client engagement processes. Career-defining growth - Join at a pivotal stage where your work has visible impact on both clients and the company. What you'll be doing Ensuring clients … projects that get clients up and running smoothly. Building and refining scalable customer engagement processes and resources. Driving product adoption and loyalty, spotting opportunities to grow accounts. Feeding structured client insights back into product development. What you'll bring We're looking for someone who thrives at the intersection of people, process and product : Strong systems aptitude - SaaS comes … naturally and you're curious about how AI can enhance client experience. A track record of delivering exceptional customer outcomes, especially in onboarding and client-facing delivery. Excellent communication skills - personable, credible and able to build trust quickly. Detail orientated in written communication and documentation. Experience in Financial Services, Compliance, RegTech or FinTech is key Why More ❯
we continue to expand globally, we’re looking for a Technical Account Manager (TAM) to join our dynamic team and help deliver a world-class experience to our growing client base. As a Technical Account Manager, you will serve as the primary technical liaison between LinkedTrade and our institutional clients. You’ll work closely with product, engineering, and sales … products, and a proven track record of supporting clients. This role presents an exciting opportunity to establish strategic relationships and contribute to the ongoing success of LinkedTrade. Key Responsibilities ClientOnboarding & Integration: Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption Account Management & Support: Serve as the day-to-day technical … point of contact for strategic clients, addressing issues and advising on best practices Product Expertise: Translate client needs into technical requirements, helping shape the product roadmap in collaboration with Product and Engineering Training & Enablement: Deliver platform demos, training sessions, and technical documentation to empower client success Incident Management: Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions More ❯
we continue to expand globally, we’re looking for a Technical Account Manager (TAM) to join our dynamic team and help deliver a world-class experience to our growing client base. As a Technical Account Manager, you will serve as the primary technical liaison between LinkedTrade and our institutional clients. You’ll work closely with product, engineering, and sales … products, and a proven track record of supporting clients. This role presents an exciting opportunity to establish strategic relationships and contribute to the ongoing success of LinkedTrade. Key Responsibilities ClientOnboarding & Integration: Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption Account Management & Support: Serve as the day-to-day technical … point of contact for strategic clients, addressing issues and advising on best practices Product Expertise: Translate client needs into technical requirements, helping shape the product roadmap in collaboration with Product and Engineering Training & Enablement: Deliver platform demos, training sessions, and technical documentation to empower client success Incident Management: Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions More ❯
we continue to expand globally, we’re looking for a Technical Account Manager (TAM) to join our dynamic team and help deliver a world-class experience to our growing client base. As a Technical Account Manager, you will serve as the primary technical liaison between LinkedTrade and our institutional clients. You’ll work closely with product, engineering, and sales … products, and a proven track record of supporting clients. This role presents an exciting opportunity to establish strategic relationships and contribute to the ongoing success of LinkedTrade. Key Responsibilities ClientOnboarding & Integration: Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption Account Management & Support: Serve as the day-to-day technical … point of contact for strategic clients, addressing issues and advising on best practices Product Expertise: Translate client needs into technical requirements, helping shape the product roadmap in collaboration with Product and Engineering Training & Enablement: Deliver platform demos, training sessions, and technical documentation to empower client success Incident Management: Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions More ❯
Kiln Farm, Milton Keynes, Buckinghamshire, England, United Kingdom
Aaron Wallis Sales Recruitment
Customer Success Manager, SaaS, Milton Keynes. £30,000 Basic Salary plus bonuses We're looking for a passionate and proactive Customer Success Manager to join our client's growing team in Milton Keynes. This is a full-time, office-based, permanent role in West Milton Keynes. About the Role of Customer Success Manager This isn't your typical tech … job. We're looking for someone who sits comfortably between those two worlds-someone with the technical know-how to solve problems and the communication skills to build strong client relationships. You'll be the key to driving client satisfaction, helping customers get the most out of our product through effective onboarding, feature adoption, and ongoing … contact for clients, building and nurturing long-term relationships. Guide clients through the onboarding process to ensure a seamless start. Introduce new features and updates to maximise client usage and engagement. Provide technical support and creative solutions to client challenges. Act as a proactive, positive, and collaborative member of our team. What We're Looking For More ❯
onboarding, adoption, and long term success. Responsibilities Ensure end users understand core functionality, workflows, and use cases - delivering training to clients on all available Plentific modules. Track client KPIs and ensure Plentific's value is documented and shared regularly. Monitor adoption metrics and intervene when usage trends decline, using data driven insights to identify issues early and … resolve root causes. Oversee clientonboarding and implementation workstream for small/medium clients, including project planning, milestone tracking & reporting, stakeholder management, and risk management. Coordinate & implement feature introductions and monitor usage post launch. Collaborate closely with cross functional teams including Product, Support, Onboarding, and Implementations to resolve issues and solutionise challenges. Raise and track … escalations effectively with internal stakeholders, ensuring accountability and follow through. Develop and maintain clear governance structures for client engagement (e.g., QBRs, MBRs, operational meetings, training), tailoring cadence and content to each stakeholder group. Schedule and conduct periodic client operational meetings to maintain momentum and address key actions. Support the Strategic Account Director by attending QBRs from an operational More ❯
Your new company My client is a rapidly growing Global Technology provider, looking for an individual with a sharp eye for detail and a passion for providing high levels of client service. Your new role Joining the expanding contracts and licensing team, you will be based in their well-equipped Guildford office, supporting clients worldwide.You will be involved … in: Preparing software quotations and issuing licence agreements Managing product distribution and clientonboarding Handling documentation and client queries Collaborating with Finance to issue invoices Acting as a key point of contact via email and teams Supporting bids, tenders, and complex contract negotiations as you grow What you'll need to succeed A degree or equivalent … qualification in Business, Law, History, Psychology or a related discipline Strong academic background in Maths and English Excellent communication and organisational skills Proficiency in Word & Excel A client-first mindset and attention to detail What you'll get in return Starting salary of £41,000 Annual performance bonus Private health and dental insurance Outstanding pension scheme A collaborative, international More ❯
uphold trust through integrity. Skills and Competencies Must be fluent in English and German, additional European languages are beneficial but not a requirement 5+ years of experience in a client-facing role (e.g. technical sales, solutions consulting) within information services, or data analytics industries. Preferably with exposure to SaaS solutions Demonstrated experience in technical sales, with the ability to … limitations is beneficial Education: Bachelor's/Master's degree in Business, Finance, Economics or relevant field Responsibilities Drive the pre-sales function for the corporate segment by understanding client workflows, aligning Moody's solutions, and demonstrating their value. Understanding Client Needs: Engage with potential clients to uncover business requirements, challenges, and opportunities; analyze risk/reward trade … offs and build compelling business cases Client Workshops & Discovery: Lead interactive sessions with prospects and clients to explore needs and problem statements, enabling tailored solution proposals Product Demonstrations: Deliver demos that highlight product features and benefits to prospective clients Solution Design: Develop customized solutions addressing client needs, collaborating with product teams to enhance quality and drive new revenue More ❯
to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and connectivity issues using industry-standard tools including PCAP, Wireshark, FIXYL, Zabbix, and Rundeck. Assist with clientonboarding to the GFO-X Exchange platform, working with internal teams to quickly have the client up and running. Be the primary interface to the client. … Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas. Hardware support: Provide … Working knowledge of FIX protocol Practical experience with troubleshooting Application Services, including API issues. Practical experience with troubleshooting trading venue connectivity issues Strong problem-solving and communication skills. Demonstrated client focus and appreciation of Customer Experience Able to multi-task efficiently and work under time pressure Willing to take direction, follow instructions and see tasks through to the best More ❯
to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and connectivity issues using industry-standard tools including PCAP, Wireshark, FIXYL, Zabbix, and Rundeck. Assist with clientonboarding to the GFO-X Exchange platform, working with internal teams to quickly have the client up and running. Be the primary interface to the client. … Lead client API and Algo Conformance testing and certification. Support start and end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas. Hardware support: Provide … Working knowledge of FIX protocol Practical experience with troubleshooting Application Services, including API issues. Practical experience with troubleshooting trading venue connectivity issues Strong problem-solving and communication skills. Demonstrated client focus and appreciation of Customer Experience Able to multi-task efficiently and work under time pressure Willing to take direction, follow instructions and see tasks through to the best More ❯
With its unique ecosystem and broad product offering. Key Responsibilities Identify and secure new business opportunities through proactive outreach. Pitch services, close deals, and exceed revenue targets. Manage smooth clientonboarding and maximise partnership potential. Build long-term relationships to drive sustainable growth. About You Proven B2B sales success in Umbrella Payroll and/or Corporate Partnerships. … Strong network of decision-makers. Results-driven, proactive, and target-focused. Skilled in onboarding and growing client accounts. What s on Offer Competitive base salary with uncapped commission . Hybrid working Whiteley, Hampshire or London Victoria. High-impact role with real autonomy and growth potential. Access to learning resources and financial service discounts. For more details please More ❯
West London, London, England, United Kingdom Hybrid / WFH Options
Give a Grad a Go
responsibilities - Customer Success Grad Scheme Support and learn from Heads of Onboarding and Customer Success on matters specific to the firm’s clients Own and project manage clientonboarding, including ensuring quality for customers Become a go-to expert in Marketing and the business's products, and provide ongoing client training on these Ensure … to get the best insights to customers You will be highly organised, able to work across multiple accounts with competing priorities Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time Effective verbal and written communication skills Benefits of the job - Customer Success Grad Scheme A starting … salary of £30,000 + bonus opportuinties One of the most dynamic and exciting working environments in London! Enrolment in the client’s Centre of Excellence – their new Learning & Development Graduate Programme! Competitive pension, work perks & health scheme, and much more Weekly lunch and learn sessions alongside other social events (Friday drinks, board game nights) If you're looking More ❯
South West, England, United Kingdom Hybrid / WFH Options
Instinct Resourcing
for the day-to-day administration, maintenance, and support of Moodle-based learning platforms used by a wide range of clients. You’ll also play a key role in clientonboarding, data migration, and ensuring the smooth running of digital learning systems. Key Responsibilities Provide daily operational and technical support for digital learning systems. Act as a … point of escalation for complex LMS issues. Support the implementation and onboarding of new clients, configuring their learning environments. Manage client and learner data in line with GDPR and internal data protection policies. Create and maintain user guides, internal documentation, and knowledge base articles. Work with internal teams and clients to deliver excellent service and system performance. More ❯
Our client is a dynamic and rapidly expanding fintech payments platform delivering modern, secure and efficient money-transfer and payment-rail solutions across emerging markets. Licensed under the UK’s financial regulations and operating across multiple jurisdictions, the business offers customers access to cross-border payments, remittance, and fintech partnership rails, serving both firms and high-growth consumer markets. … Business Development Manager (BDM) to harness this growth momentum and drive new business in key markets. The successful candidate will play a pivotal role in expanding our partner and client network, building strategic revenue streams, and helping shape the go-to-market strategy for the next stage of expansion. Key Responsibilities Identify, develop and win new business opportunities: fintechs … payment service providers (PSPs), remittance firms, enterprise clients and partner channels. Define target sectors, geographies and client segments, execute outreach and convert opportunities into live contracts. Work closely with senior leaders to shape market entry strategy, pricing, value proposition articulation, and competitive positioning. Own the entire sales cycle: lead generation, lead qualification, proposal development, negotiation, deal closure, contract hand More ❯
be to exceed our ambitious revenue retention targets by driving widespread adoption across our customers' organizations. You will own the complete customer journey for your portfolio, from initial onboarding to long-term growth. By partnering creatively with our Technical Account Managers, you will gain a deep understanding of your customers' business and technical challenges. Your goal is to More ❯
and analytics content. Build and maintain automation workflows and integrations using automation platforms or custom scripting. Engineer secure log ingestion pipelines across hybrid cloud and on-prem environments. Support clientonboarding, threat hunting, detection engineering, and process improvements. Mentor junior engineers and maintain documentation, diagrams, and standards. Required Experience/Skills: 5 years’ experience in a SOC More ❯
Position Summary: We are seeking a highly organised and results-oriented Integrations Manager (Post-M&A) to drive seamless client and operational integrations across multiple locations in the UK. This role involves orchestrating the full integration cycle, from clientonboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence … human-centered employee transitions. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture. Key Responsibilities: 1.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … Flexibility: Readiness to work extensively on-site across the UK, adapting to new settings and maintaining a consistent, high level of service. Preferred Background: Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail. More ❯
Position Summary: We are seeking a highly organised and results-oriented Integrations Manager (Post-M&A) to drive seamless client and operational integrations across multiple locations in the UK. This role involves orchestrating the full integration cycle, from clientonboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence … human-centered employee transitions. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture. Key Responsibilities: 1.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … Flexibility: Readiness to work extensively on-site across the UK, adapting to new settings and maintaining a consistent, high level of service. Preferred Background: Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail. More ❯
Position Summary: We are seeking a highly organised and results-oriented Integrations Manager (Post-M&A) to drive seamless client and operational integrations across multiple locations in the UK. This role involves orchestrating the full integration cycle, from clientonboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence … human-centered employee transitions. The ideal candidate will thrive in a fast-paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture. Key Responsibilities: 1.Integration & Client Migration Management Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform. Lead the data transfer, process migration, and onboarding … Flexibility: Readiness to work extensively on-site across the UK, adapting to new settings and maintaining a consistent, high level of service. Preferred Background: Experience in operational businesses and client-facing roles, with a demonstrated ability to multitask and manage numerous moving parts. Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail. More ❯
and manage outages in line with ITIL best practices. Partner with infrastructure, service desk, development, and business teams to deliver seamless support. Manage vendor relationships, exchange upgrades, and technical client onboarding. Support new system analysis, implementation, and documentation. Deliver compliance reporting, exchange reporting, and monthly system performance metrics. Contribute to process improvements and best practices across the support function. More ❯
and manage outages in line with ITIL best practices. Partner with infrastructure, service desk, development, and business teams to deliver seamless support. Manage vendor relationships, exchange upgrades, and technical client onboarding. Support new system analysis, implementation, and documentation. Deliver compliance reporting, exchange reporting, and monthly system performance metrics. Contribute to process improvements and best practices across the support function. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Nobul Resourcing Solutions
that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business critical functions: CustomerOnboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the foundation … strategic vision for the Onboarding and Customer Support teams. Lead, mentor, and inspire a team of 11 dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem solving. Analyse and re-engineer current workflows to remove inefficiencies and implement a structured approach to clientonboarding and support ticket resolution. Oversee the … Key skills and experience for our Head of Customer Operations: Significant experience leading and scaling customer-facing teams in a B2B SaaS environment, with a focus on both customeronboarding and support. A proven track record of diagnosing and solving operational inefficiencies to improve team performance. A process-driven, technically-minded problem solver. Experience working in a startup More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
NOBUL RESOURCING SOLUTIONS LIMITED
that will be essential to our next phase of growth. As a senior leader reporting directly to the CEO, you will be responsible for two business critical functions: CustomerOnboarding and Customer Support. They are looking for an inspiring leader who thrives on turning operational challenges into structured, high-performing systems and is motivated by building the foundation … strategic vision for the Onboarding and Customer Support teams. Lead, mentor, and inspire a team of 11 dedicated professionals, fostering a culture of accountability, continuous improvement, and client-first problem solving. Analyse and re-engineer current workflows to remove inefficiencies and implement a structured approach to clientonboarding and support ticket resolution. Oversee the … Key skills and experience for our Head of Customer Operations: Significant experience leading and scaling customer-facing teams in a B2B SaaS environment, with a focus on both customeronboarding and support. A proven track record of diagnosing and solving operational inefficiencies to improve team performance. A process-driven, technically-minded problem solver. Experience working in a startup More ❯