Contact Centre Senior Operations Manager
- Location
- Liverpool, England, United Kingdom
progression pathways for colleagues. Through effective leadership, operational excellence and strategic planning, the Contact Centre Senior Operations Manager will ensure outstanding customer experience, strong commercial performance and the successful achievement of contractual and organisational objectives. The role requires a balance of strategic thinking and operational delivery, with a focus … Lead organisational change and support teams through periods of growth and transformation. Establish operational strategies that balance customer experience, colleague engagement, contractual performance and commercial performance Use data, insight and forecasting to inform decision-making and resource allocation. Drive continuous improvement initiatives that enhance efficiency, service quality and customer ...