76 to 100 of 269 Customer Engagement Jobs in England

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an … Azure DevOps Strong communication and collaboration skills Strong analytical thinking and problem-solving skills Ability to work as a team player and leader in a diverse technical environment Be customer-service oriented Be able to work in a fast-paced, changing environment Proficient in spoken and written English Willing to travel across the UK and abroad when required Graduate … scoping, estimation, and task planning for assigned projects Following the project work plans to meet functionality requirements, project objectives and timelines Providing accurate and complete technical architectural documents Addressing customer queries and issues in a timely manner Providing mentoring and hands on guidance to other team members Microsoft Business Solutions Overview Your long-term future is every bit as More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and highly skilled and experienced Dynamics 365 F&O … Deliver all consultancy according to the company's Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Be expected to meet and exceed customer expectations from a business knowledge, skills and behaviour perspective Identify business/project risk and mitigate or communicate as necessary Ensure progress updates are communicated to relevant parties both More ❯

handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be … identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users in a clear and understandable manner. · Educate … troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched More ❯

finance, insurance, and beyond, validating our vision of Raft as the enterprise AI platform that can scale across industries. As we continue to grow, we're looking for a Customer-Facing Technical Program Manager — part Technical Program Owner, part Forward Deployed Engineer who can work directly with enterprise customers to implement, debug, and optimize AI-driven solutions. This is … with enterprise customers and internal teams to deliver short-cycle, high-impact initiatives, coordinating engineers, aligning priorities, and ensuring successful outcomes in dynamic environments. You'll engage deeply with customer engineering teams to ensure successful deployments, troubleshoot integration issues, and creatively build solutions using our platform and existing toolsets. This isn't a process-heavy PM role. It's … about situational leadership, creativity, influence, and execution. This is a high-impact, customer-facing technical role, ideal for someone who loves working close to real users, enjoys solving ambiguous problems, and thrives in a fast-moving environment where AI is applied in the real world. What You'll Do: Drive Complex, Fast-Moving Programs Coordinate multiple workstreams with internal More ❯

volume, conversion rate, revenue); Coach, mentor, and motivate team members through regular one-to-one sessions and performance reviews; Conduct training sessions to improve product knowledge, sales techniques, and customer engagement skills; Use CRM systems to track performance, manage pipelines, and generate sales reports; Collaborate with marketing and operations teams to ensure alignment on lead generation and campaign … execution; Handle escalated customer issues and complaints promptly and professionally; Identify underperformance and implement corrective action plans; Recruit, onboard, and develop telesales staff to maintain a high-performing team culture; Provide regular reports and insights to senior management on performance trends and improvement opportunities. Performance Indicators (KPIs): Sales revenue and conversion rates; Call quality; Team retention and engagement More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and skilled Dynamics 365 F&O Functional Consultant to … fundamental role in supporting the Practice Lead and Principal Consultant to ensure the smooth running of operations. The Lead Consultant is to act as a bridge between the onsite engagement team and the client team. A Lead Consultant will be accountable for collating engagement requirements and translating those into implementable actions. Job Location: Silema, Malta Work Type: Hybrid … functional areas: Project Operations, Finance, Warehouse, Field Service Lead Finance Business Partner of Digital Platforms within Connected Technology The D365 Finance & Operations Functional Lead Consultant will: Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We're looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global … the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins. We're looking for an experienced Customer Success Manager who is excited by the opportunity of scaling AI and is someone who enjoys helping people, solving problems, and working on interesting projects. Role Customer Success … at DigitalGenius owns all post-sales customer engagement. This includes everything from scoping implementations, managing the delivery process, defining/achieving KPIs, ensuring continuous improvement post-implementation, generating case studies, and securing renewals. This role will be responsible for the management and success of new and existing clients in the UK and Europe. This role is open to candidates More ❯

leader to join our Commercial team as Head of Subscription Revenue. You will own and accelerate the growth of Liv-Ex's subscription business, optimising revenue streams, retention and customer engagement across the global fine wine market. Reporting to the Chief Commercial Officer, you will work across teams to translate strategic priorities into actionable initiatives that drive measurable … From the new business pipeline through to onboarding, renewals, upsell, cross-sell and retention. Design and implement pricing, subscription packages and licensing models that meet the needs of different customer types, from enterprise clients to smaller businesses. Inspire and manage a high-performing commercial team Partner with Product and Data teams to influence the roadmap and ensure subscription offerings … evolve in line with market needs and customer feedback. Take full ownership of revenue forecasting, performance metrics, and subscription analytics, delivering insights and recommendations to the executive team to drive ARR growth. Partner with Marketing to define and drive subscription growth strategies, ensuring campaigns and programs effectively optimise acquisition, adoption, and long-term customer value. Build scalable operational More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an … Requirements Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels including senior manager/director level Demonstrable problem-solving skills Strong commercial acumen, with the ability to identify and … lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction ITIL certified Responsibilities Provide end to end ownership of customer service contracts Building relationships with customers to ensure renewals year on year of managed service contracts Financial Responsibilities for the commercial elements of the customer service contracts Work More ❯

to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you'll find it here. You can be the change at RELEX. This is a hybrid role with occasional visits to … supply chain data to optimize our customers' business processes? Then strengthen our team in software implementation and consulting projects! Our team plays a key role in identifying and interpreting customer needs, developing innovative solutions, and delivering value adding features for our clients. This position requires analytical expertise, strong problem solving skills, and excellent consulting abilities. What you'll be … doing: Customer engagement: Work cross functionally to ensure customer needs are met. Solution design and architecture: Create innovative solutions within our software that deliver measurable value for our customers. Solution presentation and consulting: Develop customized system demonstrations and presentations to meet customer requirements and build trust in proposed solutions. Testing and quality assurance: Develop and execute More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role of a Consultant 2 is to ensure clear and transparent communication across internal … English language skills Strong organisation and prioritisation skills Resilient and comfortable working in fast changing environments Team player and able to work on own initiative Responsibilities: Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and skilled Dynamics 365 Finance and Operations - Consultant … Strong organisation and prioritisation skills Resilient and comfortable working in fast changing environments Team player and able to work on own initiative Prepared to Travel Responsibilities: Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview Our client is looking for talented D365 FO who will use her/his expertise … Finance Project Operations Warehouse Field Service Delivery of D365 FO end-to-end implementation projects including design, configuration, testing, training, cutover, post go-live support & reporting Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview Our client is looking for a Solution Architect who will be responsible for designing, developing More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

integration as well as good understanding of maritime platform design. This role will include developing relevant capability roadmaps across the Leidos Maritime area, scoping technology innovation, capability integration, undertaking customer engagement to position Leidos as a leader in Maritime Defence using cutting edge technology and leading the solution on bids and opportunities. The Solution Architect will work closely … with programme-specific architects and engineers, programme delivery, business development, wider divisional technical leadership and customer teams to ensure technical solutions align with customer requirements and operational needs. Primary Responsibilities Lead the architecture and design of military maritime solutions, including combat systems, Strike Net, communications, autonomous navigation, and integrated platform management systems, across multiple opportunities Translate complex operational … cybersecurity, safety, and information assurance in defence systems. Strong stakeholder management and technical leadership skills. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications skills to engage with executive leadership (internally and client) articulating solution and technical capability aligned to the business challenges. More ❯

integration as well as good understanding of maritime platform design. This role will include developing relevant capability roadmaps across the Leidos Maritime area, scoping technology innovation, capability integration, undertaking customer engagement to position Leidos as a leader in Maritime Defence using cutting edge technology and leading the solution on bids and opportunities. The Solution Architect will work closely … with programme-specific architects and engineers, programme delivery, business development, wider divisional technical leadership and customer teams to ensure technical solutions align with customer requirements and operational needs. Primary Responsibilities Lead the architecture and design of military maritime solutions, including combat systems, Strike Net, communications, autonomous navigation, and integrated platform management systems, across multiple opportunities Translate complex operational … cybersecurity, safety, and information assurance in defence systems. Strong stakeholder management and technical leadership skills. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications skills to engage with executive leadership (internally and client) articulating solution and technical capability aligned to the business challenges. More ❯

opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life. In the Value Development Consultant role, you will blend strategic customer engagement in consulting with the analytical and technical aspects of solution configuration. You will be instrumental in delivering value-added functionality to our existing customers by interpreting their … needs, designing innovative solutions, and supporting projects across various supply chain industries. The Value Development Team maximizes customer value through consultancy and advisory services, enhance the maturity of customer processes, and increase productivity across the entire value chain. Key Responsibilities and Accountabilities: Collaborate with customers to understand business requirements and translate them into value adding processes and solutions … provide direction, execute improvements and lead live Relex trainings for our customers. Design and architect innovative solutions aligned with industry best practices, delivering presentations and system demonstrations tailored to customer needs. Perform business analysis, problem-solving activities, and develop comprehensive test plans to ensure solution quality. Maintain strong stakeholder relationships and collaborate cross-functionally to ensure customer satisfaction. More ❯

looking to take ownership of a high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex integrations, and deliver automated campaigns … analyse performance and produce clear reporting • Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and … lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong attention to detail and ability to manage multiple projects What We’re Looking For A proactive, analytical, and collaborative professional who can take ownership More ❯

exposure to Microsoft Dynamics 365 CRM development and customisation for a variety of clients. Key Responsibilities: Development and 3rd line support of custom Dynamics CRM solutions using Dynamics 365 Customer Engagement, Customisation of D365 module components such as Power Pages and power automate and cloud flows Troubleshoot and resolution of software bugs, data, and system configuration issues. Essential More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary More ❯

excellent written and verbal communication skills. Code development experience is desirable but not essential. Core Accountabilities Development and 3rd line support of custom Dynamics CRM solutions using Dynamics 365 Customer Engagement, Customisation of D365 module components such as Power Pages and power automate and cloud flows Troubleshoot and resolution of software bugs, data, and system configuration issues. About More ❯