1,276 to 1,300 of 2,729 Customer Experience Jobs in England

to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted … publishing and deliver a seamless customer experience. About the Role We seek a Senior Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically … successful collaboration across organizational boundaries. This role is based in Oxford or London, with regular travel to Oxford , and will be part of our Customer-Centric Innovation Center of Expertise . You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, Banking, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector … the role will enable successful candidates to operate across all Transformation engagements, it is expected from this role that successful candidates will have significant experience with managing teams and working in large engagements. What will you need to do it? Successful candidates will be able to demonstrate experience … engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation including reviewing policies, identifying requirements, project design and business solutions. Experience in mapping and improving More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, Banking, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector … the role will enable successful candidates to operate across all Transformation engagements, it is expected from this role that successful candidates will have significant experience with managing teams and working in large engagements. What will you need to do it? Successful candidates will be able to demonstrate experience … engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation including reviewing policies, identifying requirements, project design and business solutions. Experience in mapping and improving More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, Banking, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector … the role will enable successful candidates to operate across all Transformation engagements, it is expected from this role that successful candidates will have significant experience with managing teams and working in large engagements. What will you need to do it? Successful candidates will be able to demonstrate experience … engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation including reviewing policies, identifying requirements, project design and business solutions. Experience in mapping and improving More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, Banking, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector … the role will enable successful candidates to operate across all Transformation engagements, it is expected from this role that successful candidates will have significant experience with managing teams and working in large engagements. What will you need to do it? Successful candidates will be able to demonstrate experience … engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation including reviewing policies, identifying requirements, project design and business solutions. Experience in mapping and improving More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

Title - RVP International Get to know us At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision … forecasts and team performance. Consistently deliver quarterly goals and exceed annual revenue and churn & attrition targets, Lead by example in a dotted line the Customer Success, the presales, the alliances, the delivery and the marketing team to promote an unparalleled customer experience Demonstrate excellent sales leadership, recruiting … regular reporting on performance and progress to management and internal stakeholders, recommending strategic initiatives to improve the efficiency and profitability of this market Professional experience The successful candidate will be a highly experienced strategic sales leader, with a solid track record in developing and managing international sales organizations with More ❯

Title - RVP International Get to know us At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision … forecasts and team performance. Consistently deliver quarterly goals and exceed annual revenue and churn & attrition targets, Lead by example in a dotted line the Customer Success, the presales, the alliances, the delivery and the marketing team to promote an unparalleled customer experience Demonstrate excellent sales leadership, recruiting … regular reporting on performance and progress to management and internal stakeholders, recommending strategic initiatives to improve the efficiency and profitability of this market Professional experience The successful candidate will be a highly experienced strategic sales leader, with a solid track record in developing and managing international sales organizations with More ❯

Title - RVP International Get to know us At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision … forecasts and team performance. Consistently deliver quarterly goals and exceed annual revenue and churn & attrition targets, Lead by example in a dotted line the Customer Success, the presales, the alliances, the delivery and the marketing team to promote an unparalleled customer experience Demonstrate excellent sales leadership, recruiting … regular reporting on performance and progress to management and internal stakeholders, recommending strategic initiatives to improve the efficiency and profitability of this market Professional experience The successful candidate will be a highly experienced strategic sales leader, with a solid track record in developing and managing international sales organizations with More ❯

Title - RVP International Get to know us At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision … forecasts and team performance. Consistently deliver quarterly goals and exceed annual revenue and churn & attrition targets, Lead by example in a dotted line the Customer Success, the presales, the alliances, the delivery and the marketing team to promote an unparalleled customer experience Demonstrate excellent sales leadership, recruiting … regular reporting on performance and progress to management and internal stakeholders, recommending strategic initiatives to improve the efficiency and profitability of this market Professional experience The successful candidate will be a highly experienced strategic sales leader, with a solid track record in developing and managing international sales organizations with More ❯

You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯

You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯

You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks. Upon completion of your training you … for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter. VARIED DAY TO DAY RESPONSIBILITIES Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to … our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution. Keep up-to-date with any changes or upgrades to the SmartSearch platform. Take More ❯

in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and … exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are … vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. … log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer More ❯

and leadership, helping drive key decisions through analytics, experimentation, and predictive modelling. Your work will be highly visible and make a tangible impact on customer experience, commercial performance, and strategic planning. Initial Focus Areas Marketing & Channel Measurement - Understand and optimise marketing investments and channel performance. User Engagement & Churn … Analyse behaviours to drive customer retention and lifetime value. Forecasting & Predictive Modelling - Build models that inform planning, budgeting, and strategic decision-making. Commercial Opportunity Identification - Partner with commercial teams to surface high-value growth opportunities across key markets. Your Skills and Experience: We're looking for a pragmatic … can drive actionable insight through advanced analytics. The ideal candidate will bring: Strong statistical and advanced analytics skills (e.g. regression, clustering, forecasting) Hands-on experience with Python and SQL Ability to communicate complex findings clearly to non-technical stakeholders — influencing decision-makers across the business A background in Mathematics More ❯

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the … future of customer experience We are currently looking for a passionate and enthusiastic Business Development Representative to join our team. As a BDR at Sabio, you will play a vital role in our sales and growth efforts. Your primary responsibility will be to identify and engage potential clients More ❯

being in the office together on Mondays, Wednesdays, and Thursdays. About the role As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will … work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes; and you will contribute to strategic improvements to our support tools and processes. This role is suited for an individual contributor who thrives in a fast-paced environment and enjoys problem-solving. What … implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems. Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements. Meeting and exceeding key performance metrics, including response times and customer satisfaction scores. More ❯

from a paper-based, human-intensive, and vendor-dependent stack to a completely in-house developed, modernized, and scalable product that will revolutionize the customer experience for both external and internal users. As part of this transformation, we built completely new teams, spanning across Design, Product, and Engineering. … junior colleagues. Stay up-to-date with emerging technologies and industry trends to drive innovation and improvement. You will have the following skills and experience: Strong proficiency in React (essential), TypeScript, Next.js (essential), and Nest.js (desirable). Experience with GraphQL and/or RestAPI, Prisma ORM (any type … of ORM), and Caching (Redis/Zustand). Experience developing on a cloud-native platform, preferably Azure (knowledge of additional Azure components is a plus, such as Azure DevOps). Experience in TDD is essential and comfortable writing tests. Proactively identify opportunities to improve usability, performance, and scalability More ❯

to influence and build key relationships with appropriate business partners Excellent communication skills with the ability to translate complex financial outcomes to various stakeholders Experience of financial management and delivery of improved financial performance. Strategic capability and commercial awareness. Experience across a wide range of finance disciplines. … huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the … behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. Although these roles are listed as full-time, if you're a job More ❯

Prepare regular reports and updates for the Solutions Design Director, highlighting team performance, project status, and key performance indicators.. Your Profile Someone who has: Experience in specifying, sourcing, and managing the implementation of relevant equipment and services within a warehouse and operational design. An understanding of how operations, account … management, IT, and logistic engineering Excellent interpersonal skills with the ability to interact at all levels, demonstrating gravitas, impact, and credibility Experience in stakeholder management within a customer-driven, with the ability. The ability to influence and inspire others to improve customer experience A deep understanding More ❯

help deliver our connected mobility strategy. This key role involves helping to deliver a range of connected products and services that meet and surpass customer expectations, deliver process efficiencies and generate clear ROI. The successful candidate will be responsible for managing the product backlog, defining user stories, and ensuring … that products are aligned with both customer requirements and business objectives. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring to addresses customer needs, whilst ensuring that the delivery team … manage the product backlog using prioritisation frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and relevant strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage the product team's More ❯

network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. With rapid expansion into … develop existing products in EU like ROCA, QL, and PAT tailored for EU marketplace. Coordinate between PM teams to optimize demand orchestration, UI/CX opportunities, and external market inputs. A day in the life As a part of this team, you would work on technology product management for an … skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating More ❯