1,476 to 1,500 of 2,083 Customer Experience Jobs in England

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team :The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role :As aSeniorEngagement Manager, you'll work on an ongoing basis with our clients to drive the utilization … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

to join us . If you want to solve complex problems that push the boundary of speech technologies, this position is for you. If you love creating brand new customer experiences with your software expertise, this position is for you. If you enjoy a collaborative environment, working with amazing engineers and scientists, this position is for you. As a … Your work will be characterized by high scale, complexity and the need for invention. You'll need to be passionate about distributed systems and understand how technology translates into customer experience. You will directly impact our customers and change the landscape of voice-based interactions. You can see and hear your code making a difference. BASIC QUALIFICATIONS - BS/… MS in Computer Science or equivalent experience - Be flexible in delivering solutions in dynamic environment - Be familiar with working with science , engineering and product teams -ML engineering experience in development of LLMs - Proficiency in at least one modern programming language (Java, C/C++, C#) - Proficiency in at least one scripting language (Python, Ruby, Perl) - Experience with More ❯

to the Global Director of eCommerce, this role is responsible for delivering the regional P&L, defining and executing a localised trading strategy, and ensuring the best possible online customer experience. You will lead a UK-based, cross-functional team and act as the regional voice within global initiatives, ensuring local needs are reflected in wider business decisions. Please … meet commercial targets and maximise growth across each local market. Leading the regional eCommerce roadmap, aligning business priorities with technology development to support scalable growth and performance. 2. Site Experience & Optimisation Overseeing day-to-day site performance across all European domains, ensuring timely updates in line with the trade plan, launches, and seasonal campaigns. Optimising the customer journey … teams and internal departments to ensure consistent communication and alignment. 5. Performance Reporting & Insight Producing monthly and quarterly performance reports with actionable insights to optimise trading, site performance, and customer behaviour. Providing regular and adhoc analysis to inform strategic decisions, identify opportunities, and support wider business initiatives. 6. Regional Project Ownership Representing the UK & Europe region in global eCommerce More ❯

translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our … patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions. … Head of Demand Generation & Field Marketing, based in California. As our Marketing Manager you will play a crucial role in reaching and engaging our enterprise audience. You will have experience sourcing, creating, launching, and scaling conferences and tradeshows, along with managing a wide range of company-sponsored events. You will oversee all aspects of event planning, execution, and post More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team More ❯

and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to … difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … various teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team More ❯

transforms the creator economy, we are looking for a strategic product leader who can help shape the next generation of automated payment solutions that delivers a best in class experience to our creators while driving operational efficiency. In this role, you'll tackle intrinsically complex challenges at the intersection of calculations, payments, technology and the creator experience. The industry … is moving towards innovative payment approaches that eliminate friction and enhance customer engagement through predictive insights and flexible payment models. You'll work backwards from a bold vision, navigating diverse stakeholder needs and diving deep into technical systems and processes. We're looking for a leader who combines strategic thinking with hands-on technical expertise to innovate and demonstrate … grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience. BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience technical product More ❯

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. We offer hybrid working at SNG, you'll need to be able to come in to the office regularly during your initial training. This is a full time permanent role where we … are offering a starting salary of £32,000 - £38,000 depending on experience. The role: The CSMC is our main point of contact. As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. The role will provide support in the delivery of customer choice/digital strategies. Ensuring … a seamless, consistent experience across all channels. This is an exciting journey to be part of as we enhance our omni-channel offering. What we are looking for: Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data to drive service improvements. Collaborative working with key stakeholders is key to More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role You will lead the charge in defining the strategy and roadmap for developing our financial crime capabilities, for the critical systems that protect our customers and … Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for 6+ years of relevant experience in Product Management, working in a regulated financial services environment (e.g., fintech, banking, payments) Experience in Financial Crime areas such as Anti-Money Laundering (AML), Know Your Customer (KYC), Transaction Monitoring, Sanctions Screening, and Fraud Prevention. Experience working with operational teams to improve and automate their workflows and tooling. Familiarity with Salesforce would be a bonus Experience understanding opportunities through both quantitative (e.g. analysing alert data, operational metrics) and qualitative (e.g. user interviews with ops teams) methods and using these insights to develop impactful products More ❯

with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to … motivated and results-oriented individual with a passion for continuous learning and significant earning potential. You will build trust and credibility with diverse stakeholders, including Product Managers, Business Analysts, CX Insights Leaders, and DevOps teams across web, iOS, and Android platforms, as well as technology ecosystem partners. As a key member of our team, you'll leverage your experience … new enterprise-level accounts Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders, adeptly navigating organisational structures and decision-making More ❯

RPA/AI programme , driving strategic transformation across our business. This is an exciting opportunity to lead cutting-edge initiatives and make a tangible impact on operational efficiency and customer experience. Key Responsibilities: Define and lead the overall RPA/AI programme strategy , ensuring alignment with business goals and digital transformation objectives. Oversee a portfolio of projects, with a … change management efforts. Drive stakeholder engagement and ensure clear communication across executive and operational levels. Monitor performance metrics to track programme success and identify continuous improvement opportunities. Essential Skills & Experience: Proven experience leading large-scale digital transformation programmes , ideally involving RPA (Robotic Process Automation) and AI technologies. Expertise in strategic planning , budget management, and resource allocation. Strong leadership … stakeholder management, and change management capabilities. Familiarity with or experience managing projects involving Microsoft business applications (e.g., Dynamics 365, Power Platform). Excellent communication and decision-making skills. Desirable Qualifications: Certification in project/programme management (e.g., PMP, MSP, PRINCE2 ). Knowledge of automation platforms (e.g., UiPath, Blue Prism, Power Automate ). Background in consulting, IT, or enterprise-scale More ❯

RPA/AI programme , driving strategic transformation across our business. This is an exciting opportunity to lead cutting-edge initiatives and make a tangible impact on operational efficiency and customer experience. Key Responsibilities: Define and lead the overall RPA/AI programme strategy , ensuring alignment with business goals and digital transformation objectives. Oversee a portfolio of projects, with a … change management efforts. Drive stakeholder engagement and ensure clear communication across executive and operational levels. Monitor performance metrics to track programme success and identify continuous improvement opportunities. Essential Skills & Experience: Proven experience leading large-scale digital transformation programmes , ideally involving RPA (Robotic Process Automation) and AI technologies. Expertise in strategic planning , budget management, and resource allocation. Strong leadership … stakeholder management, and change management capabilities. Familiarity with or experience managing projects involving Microsoft business applications (e.g., Dynamics 365, Power Platform). Excellent communication and decision-making skills. Desirable Qualifications: Certification in project/programme management (e.g., PMP, MSP, PRINCE2 ). Knowledge of automation platforms (e.g., UiPath, Blue Prism, Power Automate ). Background in consulting, IT, or enterprise-scale More ❯

Initial 12 months Overview: We're looking for a strategic and hands-on Director of Enterprise Applications to oversee the vision, strategy, and continuous improvement of our marketing and customer engagement platforms. This role is responsible for leading a team managing both COTS and SaaS solutions (including Salesforce, Marketo, Xactly, NetSuite, and … Workday) while collaborating cross-functionally to ensure our enterprise tech stack supports business growth and customer experience. Key Responsibilities: Own and evolve the enterprise applications roadmap (CRM, ERP, CX) Lead and mentor a high-performing IT team Drive continuous delivery and agile value streams Collaborate with business stakeholders to shape and prioritise demand Manage internal and third-party delivery … Ensure quality, compliance, and cost-efficiency in application delivery Requirements: 10+ years in IT/enterprise applications, 5+ in leadership Strong background in Salesforce, Marketo, Xactly, and ERP tools Experience with customer data governance and system integration Proven stakeholder engagement and team leadership skills UK-based and available for occasional travel to London More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

s strategic goals. Ensure solutions meet GDPR compliance, enable campaign performance tracking, and improve how marketing connects with audiences. Skills you'll need (minimum criteria): At least 3+ years' experience as a Product Manager in digital or Martech environments. At least 1+ year specifically in a Martech product role, with demonstrable impact on product direction. Proficiency with DAMs, CMS … analytics platforms, and campaign tools. Experience owning the full product lifecycle - from discovery to delivery and continuous optimisation. Experience implementing third party SaaS applications for enterprise. Strong understanding of GDPR, consent management, and secure-by-design principles. Practical knowledge of Agile methodologies, including backlog grooming, sprint planning, and retrospectives. Experience integrating 3rd-party APIs, internal tools, and … identify gaps and dependencies. Proven ability to align cross-functional teams and deliver against strategic business goals. Proficient in managing stakeholder expectations and facilitating effective communication across teams. Demonstrated experience in collaborating with Engineering, Research, UX and facilitating brainstorming & solutioning. Other things we're looking for (key criteria): Strategic problem solver with a growth mindset who embraces continuous optimisation. More ❯

and the smartphone segment. You will work closely with Product, Sales, GTM, Creative, and other teams to ensure product launches and lifecycle management meet company objectives and deliver exceptional customer experiences. This role requires a rare mix of strategic thinking, creative flair, and operational excellence. It's for someone who can inspire teams across continents, guide bold work, and … and execute the marketing strategy for the smartphone category, ensuring alignment with company vision and market positioning. Own the end-to-end marketing performance for smartphones, including brand positioning, customer acquisition, and lifecycle marketing. Drive the marketing vision and roadmap for smartphones, aligning it with broader business objectives and product goals. Collaborate closely with Product and GTM teams on … and other departments to ensure alignment and successful execution of smartphone product launches and ongoing campaigns. Work with product development and innovation teams to ensure that marketing strategies reflect customer insights, product features, and market trends. Marketing Execution & Campaign Management: Oversee and execute all marketing campaigns and activities related to smartphone & software products, from pre-launch through to post More ❯

in ambiguity and chart out your way, bringing people along? We might just have the role for you. Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world class support, and building loyalty with … a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. The purpose of our Content Operations and Strategy (COS) team is to create and maintain high quality, user-centered content consumed by our Selling Partners as well … go beyond delivering content by developing and maintaining content products that are sincere, concise, and useful for our customers. This team is looking for a strong content developer with experience in content management, content strategy, and new ways to deliver content to global users to improve the customer experience. The successful candidate will follow our style guides to More ❯

it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities. Our Values and Culture Colleagues at Gentrack are one big team, working together to drive efficiency in two of the … class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a people centric business. The Opportunity As the People Experience Senior Data & Operations Analyst, you will be responsible for ensuring our people experience initiatives are measured effectively, run smoothly, and contribute to our Gentrack culture. You are empowered … to implement creative commercial data driven solutions, following industry best practice. You will work with the rest of the global People Experience function that has teams located in Gentrack's centres in UK, New Zealand, Australia, and India. This role will evolve as AI and broader data systems are evolving, you will directly assist the CPO on the global More ❯

the most trusted data platform for aviation and make travel better by empowering the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience. Data is at the heart of everything we do. We are headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. … architecture and technical vision Contributing to engineering development activities Keeping up to date with relevant technologies and best practices IF YOU HAVE: Strong interpersonal and communication skills Demonstrates a customer-centric mindset Experience of running 1-2-1 meetings and yearly reviews with team members Strong background in hands on software engineering role (e.g., .NET engineer) Experience with MS SQL, Snowflake or equivalent SQL database technology Experience in Continuous Delivery (CI/CD) best practices Experience in applying appropriate automation testing tools and frameworks (Unit, Component, Integration, Feature tests) Experience in applying Agile methodologies (any of these: Scrum, Kanban, DSDM) Experience working with Azure or AWS Sense of ownership and pride in More ❯

provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the … data Fault replication and analysis, and testing of software fixes Non-functional testing (performance, security, accessibility etc) Interfacing with various R&D groups and with support tiers Have significant experience of automating tests and test environments Have practical knowledge of C#, Web API testing, Azure portal Have practical knowledge of software testing methodologies, with an emphasis on Agile testing. … Be process oriented with good attention to detail Follow a structured and analytical approach, with good troubleshooting skills. You will have an advantage if you also have: Practical experience of: SQL Server and SQL administration Elasticsearch/Kibana GIT Knowledge of Fiddler, Azure DevOps/TFS, Visual studio, JMeter Experience in Security or Performance non-functional testing Experience More ❯

The difference you’ll make: You’ll be obsessed about improving our customers’ experiences. Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. Work with our external partner to build, QA … best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering … a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research, customer surveys and web/digital analytics. UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: Experience with industry leading optimisation tools such as, or similar to: Adobe Target More ❯