1,501 to 1,525 of 2,083 Customer Experience Jobs in England

The difference you’ll make: You’ll be obsessed about improving our customers’ experiences. Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. Work with our external partner to build, QA … best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering … a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research, customer surveys and web/digital analytics. UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: Experience with industry leading optimisation tools such as, or similar to: Adobe Target More ❯

The difference you’ll make: You’ll be obsessed about improving our customers’ experiences. Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. Work with our external partner to build, QA … best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering … a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research, customer surveys and web/digital analytics. UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: Experience with industry leading optimisation tools such as, or similar to: Adobe Target More ❯

clear mission, global outlook and independent thinking. Recognising the transformative potential of artificial intelligence, we have launched the Economist AI Lab, an R&D initiative designed to create innovative, customer-facing AI-powered products and services that amplify our journalism and broaden the reach of our ideas. We're now looking for a Design Lead to join the Economist … experiences that are genuinely meaningful and engaging for future Economist subscribers. This role will suit someone who thrives in ambiguous, formative environments; who can connect new technical capabilities to customer needs; and who relishes the challenge of shaping the future rather than merely refining current practices. This role will be based in our London headquarters. Responsibilities Bring to life … a capacity for creative exploration across unfamiliar formats or technologies Familiarity with emerging AI capabilities and a perspective in how they might shape new forms of interaction patterns and customer experiences Skilled in using tools like Figma, Miro or ProtoPie to develop ideas at the right level of fidelity for the task - whether sketching rough flows or simulating a More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across More ❯

warehouse portfolios, empowering the organisation to manage properties, spaces, assets and services more effectively. By integrating innovative solutions, you will drive a digital transformation that improves operational efficiency and customer experience. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship … and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who … and optimization opportunities. IoT integration: Manage projects utilising IoT devices and sensors to capture data-driven insights that enhance building/space/asset performance, energy efficiency, and user experience BIM: Oversee the integration of BIM data with Planon IWMS to improve space management, asset lifecycle management, and streamline workplace services operations. Innovation strategy: Lead the development of new More ❯

Program. We are hiring an experienced Senior IT Asset Management Analyst responsible for managing digital technology assets across the enterprise, including hardware, software, cloud, SaaS, etc. This role requires experience in Software Asset Management (SAM) and Hardware Asset Management (HAM) and related functions covering the asset life cycle. Goals and Responsibilities Collaborate with team members to enhance awareness of … Prepare and distribute predefined and ad-hoc reports and recommend cost-effective hardware and software alternatives. Identify and report potential issues with asset tracking tools and supporting systems. Skills & Experience 5+ years of Software and Hardware Asset Management experience with a bachelor's degree or 7+ years of equivalent experience. Knowledge of license models and usage rules for … InTune, UEM, etc. Moderate to advanced skills in MS Excel, PowerBi, and similar tools. Ability to analyze complex software entitlement and usage data and present results to business leaders. Experience working in a Managed Services environment. 3+ years of hands-on experience managing a SAM tool and practice. Strong analytical, organizational, and interpersonal skills. Effective collaboration and communication More ❯

projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders … Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a … sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively: Work closely with other departments, such as the Sysadmin Team and Service Delivery Manager, to ensure cohesive support and service delivery. The ideal candidate will have: People management skills, with experience More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … Building our next generation company metrics framework, adding anomaly detection and alerting, and enabling easier discovery and consumption. About you You have 5+ years of full-time, professional work experience in the data space using Python and SQL. You have solid experience building and running data pipelines for large and complex datasets including handling dependencies. You have hands More ❯

and embedding data-driven decision making across the organisation. As our new Senior Data Scientist, you'll work on exciting projects including productionising forecasting algorithms, developing classification models, exploring customer behaviours, and supporting personalisation strategies - with opportunities to work on NLP projects too. You'll also take ownership of projects, support our data science tooling (including Databricks and AWS … You'll work with cutting-edge tools and cloud technologies, contribute to innovative data science projects, and help shape how CAVU uses data science to power decision making and customer experiences. You'll have the freedom to bring your ideas to life, support and mentor others, and continuously develop your skills in a collaborative, hybrid working environment. About you … colleagues, fostering a culture of learning and knowledge sharing. Scope out requirements and deliverables in an agile way, ensuring successful integration of outputs into business processes. Essential Skills and Experience 2-5 years of experience in data science or a closely related field. Strong programming skills in Python and PySpark. Solid data science modelling skills with a problem More ❯

Redefined, the UK's leading over-50s age inclusive jobs board. At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs … prospective clients to understand their brief, and then convince them that Horizontal should be their digital transformation partner. What you'll do: Identify and qualify sales opportunities by understanding customer needs and pain points. Define high-level strategies & roadmaps for clients. Develop and maintain relationships with customers, providing exceptional customer service and support. Stay up-to-date with … Support in developing new and future technology relationships. Develop sales strategies and achieve annual revenue & margin targets. Maintain accurate and up-to-date records of all sales activity and customer interactions in the CRM system. Act as the lead 'narrator' in sales pitches. Co-ordinate and lead pitch teams for proposals & RFP submissions. Create and execute ABM plans. Who More ❯

closely with the Finance Director and gaining first-hand exposure to how the business operates. The Role As Data Analyst, you'll be responsible for taking ownership of the customer journey data from start to finish. You'll track performance at every stage - from transfer times and enquiry volumes to how investments are progressing - ensuring the business has clear … accurate insight to make better decisions. Key responsibilities of the role: Use Trello to monitor and track the customer journey. Pull and interpret data from spreadsheets and other sources. Use Power BI in the back-office system. Produce meaningful MI (Management Information) to support business decisions. Continuously measure and improve MI reporting processes. Identify patterns and opportunities to improve … efficiency and customer experience. Work alongside the Finance Director, learning the ropes and supporting key financial processes. Help develop reporting for the front-end system, where no current analytics are in place. This role would suit someone naturally curious and analytical, with strong problem-solving skills and an eagerness to learn. You'll need to be comfortable working with More ❯

to join our IT Change team. Youll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What Youll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and guiding … continuous learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What Youll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

join our IT Change team. You’ll be at the heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies and … learning. Providing expert third-line support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background in delivering large transformational projects and … working within agile frameworks. Strategic thinking and stakeholder management. Ability to manage multiple projects and support activities simultaneously. Desirable Extras: Experience in the social housing sector or housing systems. Knowledge of web technologies, mobile app solutions, and MS SQL Server Integration Services. Development skills in .NET, PowerShell, and Microsoft SQL. Qualifications Relevant degree or equivalent experience with MS More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while driving business growth. Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many clients, you … assist customers throughout their journey, from initial inquiries to post-purchase support, ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, driving revenue by More ❯

The Opportunity: Avantor is looking for a proactive and self-driven Innovation Support Specialist to join our team supporting customer sites across the UK. In this dynamic role, you'll support leading the deployment of digital tools and IoT technologies, support innovation trials, train onsite teams, and collaborate with stakeholders to build and present business cases for new solutions. … You'll be instrumental in driving operational readiness and digital transformation across our Life Sciences customer base. This is a full-time, field-based position with up to 80% travel to customer locations. Alongside an attractive salary, we offer multiple benefits such as a pension scheme, private medical and dental care, and an additional day off for your … birthday. You'll be travelling to major customer sites in Cambridge, Macclesfield, and others, with occasional overnight stays. The successful candidate must be based in the UK. In the future, this role may expand to include travel across Europe. Working hours: Monday to Friday, core hours The Team You'll be part of a small, agile Innovation Team consisting More ❯

Senior Analyst (Customer Data) Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT Salary: Competitive Employment Type: Permanent Full Time (37.5 hours) It's a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we're proud to be one of the fastest-growing retailers in the UK. And … want to pass that growth onto you. Are you passionate about turning data into powerful insights that shape strategic decisions? At Screwfix, we're looking for a Senior Analyst (Customer Data) to play a critical role in transforming how we understand and serve our customers. In this role, you'll lead the analysis of customer behaviour and commercial … high-level decision-making across trading, CRM, and marketing. You'll be a key voice in the room, translating complex findings into clear, actionable strategies that improve performance and customer experience. This is more than just a numbers role; it's an opportunity to impact the future of one of the UK's fastest-growing retailers. You'll work More ❯

About the opportunity Join us to shape the digital future and deliver exceptional customer experiences! An exciting career awaits you on our Sales team. Apply now! At Contentful, we are always searching for top candidates to join our global team of Business Development Reps. We are particularly interested in individuals who would like to pursue a career in sales … who can work with our EMEA customer base. This position is one of the first touch-points that our customers and potential prospects will have with the Contentful brand. This role requires an organized, and motivated individual to research and understand the marketplace as well as how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As an Enterprise Business Development Representative, you will gain experience interacting with customers of all levels across a variety of industries. You will work closely with assigned Regional Sales Executives and supporting teams to hunt new business. Part of this unique opportunity includes attending our Contentful training program. This program focuses on developing highly skilled professionals within More ❯

to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud … detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can't at What you'll achieve: As a Senior Data Scientist you will develop and implement machine learning models, perform advanced data analysis, and identify patterns and trends to improve the efficiency and usability of our products … and deployment. Perform data mining, exploration, and statistical analysis to uncover trends and actionable insights. Create data visualizations, reports, dashboards, and perform data audits. Leverage predictive models to optimize customer experiences and drive business outcomes. Create automated anomaly detection systems to monitor and ensure data quality and operational performance. Desired Requirements Bachelor's degree in Data Science, Computer Science More ❯

premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to … planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. … Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment. Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing. More ❯

join our global team of Sales Development Reps. We are particularly interested in individuals who would like to pursue a career in sales who can work with our Benelux customer base on a fluent Dutch level. This position is one of the first touch-points that our customers and potential prospects will have with the Contentful brand. This role … requires an organized, and motivated individual to research and understand the marketplace as well as how Contentful can help organizations drive digital transformation and best-in-class customer experiences. As an Enterprise Sales Development Representative, you will gain experience interacting with customers of all levels across a variety of industries. You will work closely with assigned Regional Sales … monthly, quarterly and annual basis Build relationships with decision-makers and key executives in all industries and verticals What you need to be successful? 1-2 years of work experience preferred; and previous SDR/BDR experience is highly advantageous or: 1-2 years experience in a quota carrying/performance oriented role, or 1-2 years More ❯

our Fans and Colleagues by driving efficiency, speed, and accuracy through automation. As part of our team, you will play a key role in shaping the future of our customer and operational processes, ensuring they are seamless and impactful. The Role: We are looking for a strategic and hands-on Automation Chapter Lead to provide technology leadership for our … automation capabilities. You will collaborate with Enterprise Architects, Automation Architects, and subject matter experts to design and deliver best-in-class automation solutions focused on enhancing customer experience. Key Responsibilities: Lead the engineering and development of automation features that deliver real customer value, guiding your team toward engineering excellence. Set, define, and communicate standards and best practices while … skills in written and verbal English, with the ability to articulate complex decisions clearly and concisely. High initiative, motivation, and a strong commitment to quality, accuracy, and efficiency. Proven experience managing multiple priorities in parallel while maintaining focus on what matters most. A passion for leading, mentoring, and fostering a collaborative, multicultural engineering environment. Extensive experience (15+ years More ❯

Accurate time tracking. Technical skill set as outlined above and below. Ability to independently problem solve and consider new or alternative approaches to a challenge Team leadership/management Experience engaging with Customers and Internal Stakeholders Ability to deliver rapid progress on tasks and development projects Qualifications Commercial experience of PHP , ideally PHP 8.3+ (likely to be gained … from at least 5 years of professionalexperience) Commercial experience with Laravel (ideally 11+) Knowledge of Automation toolsets Industry standard API integrations (JSON, Restful etc.) Source Control such as Git Experienced user of JIRA A love of technology and desire to continuously develop and improve Highly Desirable: Scrum/Agile Methodology Experience of deploying and developing applications in/… to AWS Knowledge of design patterns Knowledge of micro-services architecture Knowledge of serverless architecture (E.g., Lambda's) Knowledge of Low Code/No Code solutions Experience of Test-Driven Development Experience of CI/CD pipelines About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry More ❯

efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the region. You'll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify … directs the team's efforts around run, grow, and transform-type programs and initiatives. Drive the regional payments funds-in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals. Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and … strategy. Ideates and pilots innovative ways of fulfilling our product mission. Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, . About our Team : Reporting to the International Market Development Manager and collaborating with Sales and Marketing, this role is central to our success and key part of the Demand Generation function. About the Role : W e're looking for a Market Development Representative to … relationships with Sales and Marketing to ensure lead quality and pipeline conversion. Maintain a structured prospecting cadence and meet activity and conversion targets. Requirements: Bachelor's degree or equivalent experience, with 2+ years in sales, marketing, or customer-focused roles. Fluency in Spanish and English is mandatory. Portuguese is a plus. Strong interpersonal and communication skills, with a More ❯

the insurance industry? Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK … and team culture that's centered around technical excellence, commercial impact, and delivering real value to our customers. Your day to day: Behavioural and Profitability Models: Develop and maintain customer lifetime value (CLTV) and price sensitivity models, to support informed pricing decisions and long-term business performance. Own and deliver pricing optimisation processes, including regular Efficient Frontier modelling and … customer outcome simulations, to identify the optimal balance between volume, price, and contribution. Innovation and Advanced Analytics: Champion continuous improvement by introducing advanced analytics techniques, machine learning approaches, and modern pricing tools. Collaboration and Strategic Support: Collaborate across teams and support strategic initiatives, working closely with the Motor Risk Pricing team to align optimisation efforts and assisting the Pricing More ❯