1,576 to 1,600 of 2,095 Customer Experience Jobs in England

within our New Product Development portfolio. This role is ideal for someone with deep product management expertise, a passion for building from zero-to-one, and bonus points for experience in adtech or digital media ecosystems. Key Responsibilities Lead cross-functional teams to define, develop … and launch innovative products from concept to market. Own the product strategy, roadmap, and execution for high-impact initiatives aligned with Mastercard's strategic goals. Partner with engineering, design, CX&D, and data teams to prototype, test, and iterate on new product ideas - overseeing the development of features in the product roadmap. Prioritize development of features as they align against … stakeholders. Act as connector to ensure commercial and technological success of our products by working with cross-functional teams (e.g., Sales and Marketing, Technology teams, Data Strategy). Drive customer discovery, market validation, and competitive analysis to inform product direction. Develop compelling business cases, go-to-market strategies, and stakeholder alignment materials. Apply Mastercard frameworks to ensure scalable success. More ❯

Key Account Manager - Central London UP TO £60,000 basic pa dependent on experience + 10% bonus + excellent benefits including private healthcare. Hybrid role - 3 days in office 2 home) Company A new exciting opportunity has arisen for a Key Account Manager with strong experience of managing larger high value accounts. You will be joining an established … defined set of accounts. Also ensuring the protection of existing revenue while delivering on SLA s. In addition, the Key Account Manager will develop multiple strategic relationships within the customer base As Key Account Manager you will provide customers with a range of dynamic solutions which will deliver high-impact business value through an extraordinary customer experience. Responsibilities … Creating and developing strong and sustainable relationships with relevant influencers at all levels within the customers organisation to achieve Revenue growth. "Owning" the customer relationship and taking accountability for the execution of the value proposition to the customer. Forecasting and reporting effectively on Salesforce all pipeline activity Negotiating renewals and ensure renewals are completed on time and in line More ❯

interaction with CISOs, CTOs, their staffs, and AWS senior leadership. In addition to a strong understanding of security technologies, tool development, offensive and defensive security tactics, and ideally some experience with distributed systems, you'll need a number of other qualities to be successful in this role. The team has a mix of experience levels, and we're … starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We … offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and More ❯

learning algorithms to reduce false positives and improve the accuracy of fraud detection. Provide insights and actionable recommendations based on data analysis to mitigate fraud risks while improving the customer experience. Lead investigations into payment fraud cases, working closely with law enforcement and external partners when necessary. Support the automation of fraud management processes, streamlining reporting and case resolution … fraud prevention measures. Stay informed on industry best practices and competitor developments in pay-by-link services, providing recommendations for process improvements. Skills and Qualifications: 2-3 years of experience as a Fraud Analyst/Associate, with a focus on cards and payment processes. Proven experience in chargeback management, preferably within a UK cross-border payments firm or … a similar financial services environment. Hands-on experience with Visa and Mastercard fraud prevention systems, particularly TC40 and SAFE alerts. Knowledge of pay-by-link payment solutions, ideally with experience gained at a competitor or within a similar organisation. Familiarity with 3D Secure and other fraud prevention tools and protocols. Strong analytical skills, with experience in data More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

their cutting-edge technology team, supporting applications that serve millions across the nation. The Role This is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient … and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK. Your Responsibilities Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications. Partner … using ITIL practices. Monitor performance, analyse trends, and implement preventative solutions. Contribute to the design and delivery of application roadmaps with a focus on long-term business value. Your Experience Proven experience working within AWS and Azure cloud environments. Hands-on experience with telephony/call centre systems, including Amazon Connect. Strong background supporting platforms like ServiceNow More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

event-driven architecture to power the real-time economy. AI & Data-Driven Decision Making - Establishing AI Incubator & Labs teams to explore how AI can enhance payments, fraud detection, and customer experiences. The Greenfield US Bank Initiative - Building a new event-streamed bank from the ground up, leveraging the latest in bank-grade platform infrastructure. This is an ongoing transformation … support dependency transitions and framework updates. Migrating message queuing systems, specifically transitioning from MSMQ to Kafka. Ensuring applications are cloud-ready without unnecessary functionality rewrites. Person Specification Essential: Strong experience with .NET 6-8 and C#. Deep understanding of SQL and relational databases. Experience with Azure (or AWS) and cloud-based architectures. Knowledge of Kafka for messaging and … event-driven processing. Proficiency in Docker and containerization. Strong experience developing and maintaining Web APIs. Preferred: Experience in cloud native applications using Azure and Kafka Experience working with CI/CD pipelines. An understanding of WinForms & WCF for maintaining legacy applications. Please note: This is a full-time, permanent position based in our London office with an More ❯

generic elements of our functionality, test management and continuously improving our e-commerce routes to market. The ideal candidate is detail-oriented, analytical, and has a deep understanding of customer behaviour. The goal is to improve the online quote, bind, amend and renewal experience of our customers and boost sales performance. What you'll be doing: Analyse and … and implement strategies to improve the performance of e-commerce platforms Work with cross-functional teams to ensure e-commerce strategies align with overall business objectives Conduct research on customer behaviour and market trends to inform e-commerce strategies Recommend technology solutions to improve online customer experiences and business operations Perform regular testing and analysis of the e … IT and marketing teams to ensure seamless integration of e-commerce platforms and strategies Ensure compliance with laws and regulations pertaining to e-commerce operations Our must haves: Proven experience as a Business Analyst, preferably in e-commerce and particularly Acturis and Insurer Extranet platforms Strong understanding of business strategies, excellent analytical skills, and a good knowledge of e More ❯

About sales-i UK Ltd., a SugarCRM Company From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. … company's SaaS solutions. Impact you will make in the role: Key responsibilities of the Channel Sales Director are primarily focused on three goals, namely, ensuring new business, current customer growth and renewal goals are met. This will be achieved through developing channel strategies, managing current tier 1 partner relationships, targeting and recruiting new partners, owning the mutual business … hands-on business manager, humble, yet with gravitas. They will have an excellent understanding of complex B2B SaaS sales, contract and the functions of Marketing, Sales, Services, CSM/CX and support. Extensive collaboration and leadership skills due to the nature of our matrixed organisation. Data-lead, a planner, action orientated and have high attention to detail. Having an excellent More ❯

About sales-i UK Ltd., a SugarCRM Company From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. … company's SaaS solutions. Impact you will make in the role: Key responsibilities of the Channel Sales Director are primarily focused on three goals, namely, ensuring new business, current customer growth and renewal goals are met. This will be achieved through developing channel strategies, managing current tier 1 partner relationships, targeting and recruiting new partners, owning the mutual business … hands-on business manager, humble, yet with gravitas. They will have an excellent understanding of complex B2B SaaS sales, contract and the functions of Marketing, Sales, Services, CSM/CX and support. Extensive collaboration and leadership skills due to the nature of our matrixed organisation. Data-lead, a planner, action orientated and have high attention to detail. Having an excellent More ❯

to design and build products supporting external customers. You will collaborate with other product owners and regional teams to accelerate business growth. Product Management in Services at Mastercard Translate customer needs into products that deliver significant value. Balance long-term product vision with current needs, understanding technical, competitive, and commercial contexts. Ensure product success by working with regional teams … diverse customer segments. Coordinate product development to ensure cohesive product ecosystem. Role Manage the product roadmap for Payments AI solutions. Execute the roadmap with engineering, data science, and CX teams. Support regional teams with sales materials, training, and customer interactions. Implement product management best practices across the product lifecycle. Make strategic technical and tradeoff decisions to enhance functionality More ❯

create and implement actions andsuggestions for optimisation to improve online performance. •Customer Journey: Work with the Online Business Specialist to review thecustomer funnel from both a data and CX view identifying pinch points, workcross functionally to implement actions to enhance the CX. •Technical and Commercial Implementations: Act as the go-to person for upcomingtechnical or commercial implementations. Help commercialise … goals anddrive revenue growth. •Excellent attention to detail and accuracy: A keen eye for detail to ensureprecision in online content, product listings, and promotional activities,leading to an enhanced customer experience. •Experience with CMS and Google Analytics: Proficiency in working with ContentManagement Systems (CMS) and Google Analytics to enable effective website andapp management and data-driven decision-making. More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL/other programming languages and familiarity … with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal … education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization More ❯

a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL/other programming languages and familiarity … with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal … education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization More ❯

a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL/other programming languages and familiarity … with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal … education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization More ❯