Electric aims to contribute to a low-carbon society through its technologies and products. Overview: They are currently seeking a motivated and detail-oriented Support Specialist to join our customer support team, managing all tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible … for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support … date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Desirable skills: Experience working in a technical helpdesk or customer service team and managing enquiries through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to More ❯
UK housing transactions each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth. While we are not a start-up we have a start-up mindset set and want … this mindset so that we can achieve our ambitions. We're looking for a proactive and detail-oriented Credit Controller to join our Finance team and deliver a reliable, customer-focused credit control service for our Property Services business. You'll play a key role in maintaining healthy cash flow by managing the sales ledger, chasing outstanding debt, and … resolving billing queries with internal and external stakeholders. This role will see you work closely with customers, the wider finance team, and customer service teams to ensure prompt and accurate payments. What You'll Be Doing Manage daily credit control activities, including chasing outstanding payments by phone and email. Maintain and update the sales ledger accurately and efficiently. Handle More ❯
Treasure Data At Treasure Data, we're on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes. We are thrilled that Forrester has recognized Treasure Data as a Leader in The … Forrester Wave: Customer Data Platforms For B2C . It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities. Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers-self-starters who take initiative, anticipate needs, and proactively jump … revenue, reduce costs, and build trust. Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty. Our Dedication To More ❯
stories and guide decision-making Owning the integrity of our data warehouse, ensuring one consistent source of truth for the whole business Partnering with teams across Finance, Marketing, Product, CX, and Operations to understand their challenges and deliver tailored insights and reporting Digging deep into business problems, including analysing the link between marketing investments and customer behaviour Growing our … provideanalytics-ready data for the wider business What we'd love to see from you: A passion for story telling,turning data into insight and insight into action Strong experience with BI tools such as Lightdash, Looker, or Metabase Hands-on experience with DBT and BigQuery (or similar tools) Intermediate SQL skills, including window functions, CTEs, and aggregates … and improve data fluency An engaging communication style that makes complex insights accessible to all Curiosity, proactivity, and the drive to uncover the questions no one thought to ask Experience in a fast-growth start upenvironment, ideally working with WIGs, OKRs, or similar It would be a bonus if you have: Python skills for data manipulation or automation Web More ❯
the fantastic earning opportunities, you'll have a clear career progression path, as well as access to exciting events and incentives throughout the year. What you'll do Manage customer relationships to drive complex services and solutions sales, maximizing profit. Own sales documentation and methodologies to facilitate the sales process. Work with relevant resources and management to ensure solutions … align with customer needs. Close deals of varying complexity, seeking opportunities to maximize profitability. Address and resolve customer queries to enhance satisfaction. Take accountability for all operational transactions, ensuring full ownership of the customer experience. Build strong, long-term customer relationships across multiple levels and opportunities. Identify a range of sales opportunities and campaigns across different … customer segments. What you'll need Proven track record as an Account Manager and Business Development. Experience in selling to the Policing sector (including experience with tender processes). Strong relationship-building skills across various levels of customers and opportunities. Solid understanding of Computacenter's Solutions offerings, with a basic understanding of services. Commercial, financial, and legal More ❯
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Collaborating as part of an agile cross functional team Building great user experiences for customers, internal and external Delivering innovation through software to automate processes that … and event driven architectures Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for Experience in Python and Javascript is preferred with experience with React Fundamental programming skills (data structures, algorithms) Interest in Serverless architectures Knowledge of cloud-based Infrastructure (AWS API Gateway … Lambda, Cognito, DynamoDB) Experience working with Terraform Openness to learn and work with different technologies Good communication skills, both written and spoken Knowledge of Agile, BDD, TDD and CI/CD An interest or experience in any of Functional Programming, Distributed Systems or Event-Driven Architectures At Funding Circle we are committed to building diverse teams so please More ❯
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you'll work on an ongoing basis with our clients to drive the … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build More ❯
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build More ❯
countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer's … as part of a team Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement Comfortable with learning and utilizing new software and technology … efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies Undergraduate degree at a 2:1 level, or equivalent in a relevant field Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal More ❯
We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Collaborating as part of an agile cross functional team, as well as technology guilds Building great user experiences for customers Delivering innovation through software Implement business … unit, integration and end-to-end tests to ensure code is well tested QA features to find bugs, usability issues and performance concerns What we're looking for Commercial experience with React.js, React Native and the associated ecosystem Strong mobile automated testing experience (unit, integration & end-to-end) Good JavaScript knowledge, ideally including TypeScript Experience with continuous … as Firebase. Familiarity with Gradle, XCode and other native build tools Ability to work with REST APIs and third-party services/libraries Solid understanding of software engineering principles Experience with code version control Excellent communication, both written and verbal At Funding Circle we are committed to building diverse teams so please apply even if your past experienceMore ❯
Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super … Sinch becomes their trusted advisor. Work closely with the other Strategic Account Manager's, Director of Northern Europe, and Enterprise Sales Director to deliver profitable growth and top tier customer experience. Monitor customer, market and competitor activity and provide feedback to company leadership and other company functions. Participate and represent Sinch at relevant industry and network events. Create … blended with a passion for people, culture and brand, essential ingredients to lead our regional strategic accounts. In order to be successful in this role, we believe you have: Experience in the communications industry and/or PaaS highly regarded. Regional market experience with a strong network Strong history in commercial leadership and meeting sales goals Leadership skills More ❯
together to challenge the ordinary. If this sounds like you, let's talk. This role plays a key supportive role to ensure the delivery of the INEOS Grenadier Global customer experience. The role holder will manage the Emarsys platform to ensure overall effectiveness of our automated programmes and ad-hoc campaigns, to ensure that we use the platform to … data use. Input on briefs for programme, campaign build and audience segmentation - based on your in-depth knowledge of platform best practices and existing campaign and programme performance. Lead CX Marketing programme and campaign reporting, using this data to instigate optimisations in conjunction with the wider CX Marketing and Digital teams Manage Quality Assurance processes with an external agency, as … well as lead internally in conjunction with the CX Marketing Specialist. Work with internal teams to support programme and campaign delivery as and when required. Qualifications: Emarsys SAP experience, with a deep understanding of Emarsys features, functionalities, and best practices. An understanding of how Emarsys integrates with SAP systems like SAP Customer Data Cloud, SAP Commerce Cloud, or More ❯
We are seeking a Magento Business Analyst with experience in Agile/Scrum environments to join our Clients dynamic team - a vibrant Design Agency based in Central London. You will play a key role in gathering and analysing business requirements, ensuring seamless integration with platforms like Magento and other leading eCommerce technologies. Key Responsibilities: Collaborate with stakeholders, developers, and … flow and system communication. Support backlog refinement, sprint planning, and other Agile ceremonies to drive continuous delivery. Identify gaps in processes and recommend improvements to optimise system performance and customer experience. What We're Looking For: Proven experience as a Business Analyst in an Agile/Scrum environment. Strong understanding of Magento and other eCommerce platforms . Familiarity … with SOAP, REST, and GraphQL APIs , with hands-on experience using Postman would be beneficial. Ability to translate technical requirements into clear documentation and user stories. Excellent stakeholder management and communication skills. Experience with JIRA, Confluence, or similar Agile project management tools (preferred). Why Apply? Be part of an innovative, fast-paced team driving eCommerce excellence Work More ❯
a pivotal role in accelerating growth and driving expansion across Atlassian's highest-potential SMB accounts. Your focus will be on leading a high-performing team to deliver exceptional customer experiences, maximize account growth, and ensure strong retention within the SMB+ segment. By proactively identifying and executing on upsell and cross-sell opportunities, you will help customers realize the … and ongoing training to elevate team performance and support career progression. Collaborate closely with marketing, product, growth, and channel partners to align on go-to-market strategies and maximize customer growth and retention. Monitor and analyze sales metrics, using insights to inform coaching, strategy adjustments, and reporting to senior leadership. Foster a high-performance, customer-centric culture, emphasizing … active listening, adaptability, and continuous improvement. Your Background: 3+ years of sales leadership experience with a proven track record of driving growth in a fast-paced, multi-channel environment. Fluency in German is highly preferred for this role, but also strong English communication skills are also required. Experience managing high-volume account portfolios and leading teams through both More ❯
Application Security Engineer, SDO AppSec EMEA Job ID: Amazon Development Centre (London) Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their … careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. As a Security Engineer, you will collaborate with software development teams to ensure we keep our customers safe while developing these novel services. In a given day, you might be inspecting an application's code for security … starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We More ❯
Salary : £32,936 to £41,170 per annum (salary offered dependent experience) plus Essential Car User Allowance of £2,329 per annum Salary : £16,468 - £20,585 per annum plus car allowance of £1,165 per annum (salary offered dependent on experience) Salary : £32,937 to £41,171 per annum plus Car Allowance of £2,329 per annum … salary offered dependent on experience) Salary : £32,936 to £41,170 per annum (salary offered dependent experience) plus Essential Car User Allowance of £2,329 Salary : £32,937 to £41,171 per annum plus Car Allowance of £2,329 per annum (salary offered dependent on experience) Location : Head Office - Dartford Closing Date : 21 August 2025 Neighbourhood Services … Manager Role: Neighbourhood Services Manager Hours : 35 hours per week Salary : £32,936 to £41,170 per annum (salary offered dependent experience) plus Essential Car User Allowance of £2,329 per annum Contract: Fixed term for 12-months Location: Dartford, Mariner House/Agile Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat More ❯
England, United Kingdom Software and Services Description The ASE Analytics & Data Engineering team is responsible for building analytics platforms, datasets and processes required by Apple for analysing and powering customer experiences. This means we build computation platforms and datasets to empower our product, marketing, feature, analytic and data science teams. Given the size and complexity of our datasets, this … Attention to detail and perseverance to deliver high-quality, well tested and maintainable code, is a must. Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering or equivalent experience 2+ years of experience designing and developing large-scale distributed systems Proficiency in Python, Java, or Scala for big data processing Experience with modern data processing and … warehousing technologies Preferred Qualifications Excellent written and verbal communication skills for collaborating across distributed teams Practical experience of streaming technologies like Kafka or Flink Experience building and maintaining real-time data pipelines Strong background in software testing methodologies and practices Proficiency in rapidly prototyping and developing proof of concept systems to validate new ideas More ❯
resources to optimize performance and mutual accretive growth. What You'll Bring: Bachelor's degree in a relevant field (e.g., Business Administration, Marketing, Education, Technology). 5+ years of experience in sales enablement or technology sales. Demonstrated understanding of SaaS GTM business models, organizational structures, and go-to-market strategies. Proven ability to develop and deliver impactful programs that … ability to manage multiple initiatives simultaneously and meet deadlines. Ability to work independently and collaboratively in a fast-paced, dynamic environment. A passion for sales success and a strong customer-centric mindset. Nice to Have: Experience with low-code platforms or related technologies. Familiarity with Appian's platform. Tools and Resources Training and Development: During onboarding, we focus … complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit . Nasdaq: APPN Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration More ❯
report to the Business Transformation Programme Manager within the Change Management function and will play a pivotal role delivering projects across the organisation to drive operational efficiencies and enhance customer experience. The nature of the projects will typically be medium in size and complexity i.e scope, cost and the number of stakeholders. This role is based in Manchester area … required to visit the office on occasions when required. Responsibilities Proactively plan, manage, and execute high-profile change initiatives Continuously monitor progress across multiple projects, maintaining clear objectives and customer requirements, and ensuring that all deliverables meet specified quality standards Provide regular reports and updates to senior stakeholders Manage communications with key stakeholders ensuring they are promptly informed of … training material Effectively manage vendors, ensuring timely delivery of services, adherence to quality standards, and compliance with contractual agreements What will help you succeed in this role? Essential Previous experience of managing Business focussed or IT Change related projects Knowledge of data management and APIs within cloud- based finance systems. Knowledge of project management methodologies, such as Prince2, Agile More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our team as a Professional Services Technical Engineer, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You'll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical … for our customers. What You'll Do: Lead and manage data transfers within the professional services team Maintain and improve the .NET-based split tool for migrations Collaborate with Customer Success, Product, Dev, and DevOps teams Perform thorough pre- and post-migration testing Generate accurate reports on migration outcomes Troubleshoot technical issues reported by customers and support teams Reproduce … and troubleshooting guides Escalate critical issues to senior technical staff with detailed recommendations What You'll Bring: Strong SQL skills, including query writing and use within C#/.NET Experience with relational/NoSQL database testing and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software More ❯
and analyse account performance: Regularly review account performance and identify opportunities for improvement. Sales Strategy and Execution: Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations and close deals to secure new … business. Collaboration and Communication: Collaborate with internal teams. Work closely with marketing, product development, and customer service teams to ensure a cohesive approach to business development. Ensure Positive Customer Experience. Address client needs and concerns promptly, ensuring a high level of customer satisfaction. Market Analysis and Competitor Monitoring: Monitor market trends and competitor activities. Stay updated on … Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: Dynamic global organization with More ❯
and analyse account performance: Regularly review account performance and identify opportunities for improvement. Sales Strategy and Execution: Achieve and exceed agreed sales targets and KPIs. Prepare and deliver compelling customer-facing sales presentations. Create and present proposals that effectively communicate the value of Agfa Radiology Solutions. Negotiate and close deals. Handle contract negotiations and close deals to secure new … business. Collaboration and Communication: Collaborate with internal teams. Work closely with marketing, product development, and customer service teams to ensure a cohesive approach to business development. Ensure Positive Customer Experience. Address client needs and concerns promptly, ensuring a high level of customer satisfaction. Market Analysis and Competitor Monitoring: Monitor market trends and competitor activities. Stay updated on … Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future: Dynamic global organization with More ❯
We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with … for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial: Experience working with CI/CD pipelines and DevOps practices Working knowledge of Python, React, or SQL Experience supporting Salesforce or similar enterprise platforms 25 days Annual Leave (plus More ❯
We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems … Participate in an out-of-hours (24/7) support rota Must-haves These are essential to succeed in the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with … for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice-to-haves While not essential, the following would be beneficial: Experience working with CI/CD pipelines and DevOps practices Working knowledge of Python, React, or SQL Experience supporting Salesforce or similar enterprise platforms Benefits 25 days Annual Leave More ❯
